Summary/Objective: The Salesforce Admin solves information, system and process problems by analyzing requirements, executing system and process improvements, project managing large system implementations, design reporting and ensuring appropriate data standards.
Essential Functions
Systems Support/Business Analyst - 45%
- Administration of the company's Salesforce.com and Salesforce CPQ platform and related systems.
- Develop and configure all point-and-click development (e.g. workflows, validation rules, formulas, custom objects, custom fields) within all sales applications with heavy dependancy on Salesforce and Salesforce CPQ.
- Develop advanced reports, dashboards, and processes to continuously monitor data quality and integrity
- Regularly perform database de-duping and cleanup procedures, regularly audits data to uncover data integrity issues and/or opportunities for process improvement
- Determines operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
- Improves current systems and associated processes by analyzing requirements and current practices; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
- Recommends controls by identifying problems; writing improved procedures.
- Provides system support to keep systems operational and effective
- Provides references for users by writing and maintaining user documentation including manuals, flowcharts, etc.; providing help desk support; training users.
Project Management - 20%
- Works independently and leads assignments/projects of moderate to high complexity following company methodology.
- Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.
- Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
- Maintains system protocols by writing and updating procedures.
Reporting and Data Management - 20%
- Works with business users to analyze reporting needs and develops reports to meet those needs.
- Perform and coordinate quality assurance reviews and testing
- Documents report criteria, design and processing procedures.
- Perform data analysis of assigned functions including reviewing of financial, operational, sales/marketing data and provide insight and corrective actions for identified issues .
- Ensure data management standards align with corporate data management strategy.
Business Partner- 10%
- Partner with business partner community to devise or modify procedures to solve complex provlems or improve exisiting processes.
- Provide written and verbal communication such as status reports, progress reports and documentation to Information Management and business partners.
- Interface with suppliers and vendors to evaluate software, hardware, or services and make recommendations.
- Actively participate on committees representing intra IM organizations.
- Demonstrate an understanding of business partner needs and manage business partern satisfaction relative to deliverables.
Minimum Requirements
- 4 year college degree in business, information systems or computer science.
- MBA preferred but not required.
- Salesforce.com experience required.
- Salesforce Certified System Admin or equivalent required
- Salesforce CPQ Admin or equivalent required
Experience/Skills: 3-10 years' experience as a system or business analyst with related undergraduate or 2+ with related graduate degree. Ideal system implementation and support background with business experience in finance or operations.
- Salesforce, Salesforce CPQ, Crystal Reports, Microsoft SQL Reporting Services, SSIS, SQL statements/programming, SharePoint, ServiceNow, NetSuite and ADP.
- Salesforce.com and CPQ System Administration or Development
- Exceptional analytical ability, strong technical skills and business intelligence skills.
- Possess strong Customer Service orientation, demonstrate a full understanding of the needs of the customer.
- Project management skill set, ability to manage special complex projects that are large in scope, ability to work independently.
- Flexible to various demands and ability to manage problem solving, including the ability to logically approach a problem and propose recommendations
- Excellent verbal and written communication skills.
- Strong work ethic and commitment to operational excellence.
- Previous Business Partnering expertise preferred.
- High level of interpersonal skills to enable collaboration with other functional groups and individuals to meet overall business objectives.
AAP/EEO Statement
Evoque provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Evoque complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Evoque expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Evoque employees to perform their job duties may result in discipline up to and including discharge.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.