Key Account Manager

FUNCTION

Our client, a leading manufacturer of industrial rubber goods; including molded rubber gaskets, seals, rubber-to-metal parts, as well as materials expertise, product development and in-house tool design has an opening for a Key Account Manager to manage and expand key customer accounts and to assist the engineering department.

RESPONSIBILITIES

* Handles all facets of key customer accounts through customer calls and visits.
* Grows key customer accounts (e.g., new programs, products).
* Ensures customer specific requirements, including but not limited to selection of special characteristics, corrective actions, process design and development, use of customer scorecards and portals as agreed upon are met.
* Works with engineering regarding program management for his/her key customers to determine best method of production and generating quotes.
* Assists CSR or Outside Sales Representative in expediting orders, quotes, customer concerns, and in collection of overdue invoices when necessary.
* Assists in resolving customer concerns and/or corrective actions as necessary for assigned customers.
* Negotiate prices within dictated range, air shipments; implements price increases as requested by Global Sales Manager.
* Reviews annual contracts and makes proposal on pricing strategies, based on profitability and customer relationships.
* Recommends delivery strategies based on insert lead-time constraints. Proposes minimum insert buys based on coverage from customers.
* Reviews and signs quotes, for his/her accounts, when Global Sales Manager is unavailable.
* Understands and complies with relevant management system requirements as called out on the departmental training plan.

REQUIREMENTS

* Bachelor's degree from four-year college or university or equivalent combination of education and experience.
* Four to five years sales experience in the rubber industry is required.
* Must reside in Northeast Ohio area
* Open to 50% territory travel
* Must be a US Citizen or Green Card holder to be considered for this opportunity.