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Leadership Overview: This position is a Lead position and requires experience as a former supervisor or Lead capacity. Must have excellent leadership skills; be able to interact with professionalism and with all levels of Leadership - both client and eXcell / Compucom. Must have the ability to train, multitask, and supervise others in a respectful and positive manner; demonstrate all other aspects of leadership qualities. Must be able to develop good rapport and working relationship with the client. Must be able to process new information and learn quickly. Must be able to work independently and as an engaged team member.
Lab Compute / iLab Support In-Scope: Support to provide system hardware / software upgrades, system repair, KVM, and PDU install and debug in the lab environment. HW/SW upkeep to include assistance with client compliance and procedural enhancements, system assembly, and system image creation for non-standard desktop, laptop, and KVM hardware located in the data center / lab used in the Lab Compute or iLab virtual environments. Some server systems may reside in the data center. OS includes Windows and Linux / Unix. Acronis setup, DataGrove setup, and other system maintenance as requested. Support will be provided as dedicated models with 40 hours a week during standard business hours. The Lead will coordinate with site managers for local lab support.
Provides basic lab support for both iLab and other labs as required:
- Physical Lab Support
- Install updates to firmware or system drivers
- Maintain servers and KVMs to ensure connectivity
- Set up multiple clients that connect to one server in temporary lab projects
- Custom OS or software support needed in the Lab environment
- Ability to understand LNSP (Lab Network Security Program) under written guidelines and process
- Complete intake process request, i.e. ticket
- Working knowledge of Linux a plus
- Complete required training (hazardous materials, data center safety, etc.)
- Set up initial meeting with lab customers to collect customer requirements
- May also be involved in assisting with physical install documentation
- Escalate issues or problems to site Field Engineer
- Provide training to Level 3 contractors as needed
- Virtualization Support:
- Remote Installation and/or Upgrading of Hypervisor software on Blade series hardware
- Integrating Hypervisor Servers into existing Virtualization Environments
- General VM access, configuration, and troubleshooting
- Moving and provisioning of VMs or Image templates within the Virtualization Environments
- Generic Virtualization troubleshooting of hypervisor and web interfaces
- Generic Virtualization Storage troubleshooting
- Guarantee iLab server and KVM connectivity; as well as all non-IT network connected iLab hardware
- General understanding of Virtualization concepts and implementation (i.e. setup, install, configure, troubleshoot)
- General understanding of Network Management (i.e. interconnectivity, integration, Add / Edit / Remove requests, firewall settings)
- General understanding of Remote Connectivity & Management (i.e. integration with iLab, DNS requests, Edit / Change / Remove requests)
- Working knowledge of Windows OSs
- Basic knowledge of installing and networking Linux (no Linux OS troubleshooting required)
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **
eXcell ™ Supports Equal Employment Opportunity**
eXcell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .