Job Description
Job Summary
Responsible for the seamless, integrated execution of programs and special projects designed to improve the Quality of Xfinity s Video Platform. This role will collaborate with core stakeholders to drive the delivery of initiatives crossing multiple technical domains, and be responsible for breaking down silos, driving a culture of shared accountability, partnering with Business and Technology stakeholders, and bringing teams together to deliver the highest Quality products and services.Expected to build and maintain organizational knowledge as it relates to the function of managing and driving multiple projects and programs and may directly or indirectly project manage individual contributors and professionals within other teams and organizations.Responsible for collecting, processing, analyzing and reporting data related to Engineering Operations. Produces both recurring and ad-hoc reports with the purpose of measuring progress towards goals, measuring performance against objectives and the identification of improvement opportunities. Works with moderate guidance in own area of knowledge.Job Description
Core Responsibilities
- Build and maintain strong relationships with core stakeholders to enable and promote regular analytical visibility into Quality focused project plans, deliverables, tangible areas of improvement and timing.
- Regularly work with key technology and project teams and their representatives to ensure understanding of business objectives and associated Quality improvement value.
- Understand, analyze, and interpret key data trends, dashboards, and data analysis toolsets to identify areas for Quality improvement beneficial to platform Quality and customer experience.
- Partner with technical domain leads to ensure continuous collaboration and alignment in technology strategy and execution.
- Support improvement in the delivery lifecycle and program management domain to facilitate delivery of value-based results.
- Support coordination of delivery across multiple teams, while maintaining consistent collaboration with key stakeholders.
- Escalate and help remove impediments and/or issues that may contribute to delays or missed delivery of commitments to facilitate improvements.
- Develop cross-functional plans, objectives, and strategies. Interpret company goals into functional goals and strategies.
- Work with partner teams to continuously improve process and practices.
- Act as a point of contact for senior management stakeholders.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent, and punctual attendance. Must be able to work variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Education
Bachelor's Degree
Relevant Work Experience
2-5 Years
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
