Chief Administrative Officer Overview: The Chief Administrative Officer will be responsible for leadership, innovation, governance, and management necessary to identify, evaluate, mitigate, and monitor the company's operational and strategic risk, human resource and administrative functions. This position will review and assess the soundness, adequacy, effectiveness, and proper application of Credit Union processes designed to implement all applicable laws and regulations, and will work with management to assure appropriate understanding and compliance with all regulations.
Primary Job Duties:
- Oversees or monitors all operational risk management activities of the organization. Develops Enterprise Risk Management tools, practices, and policies to analyze and report enterprise risks, and to manage risks according to an enterprise risk management framework.
- Ensures the organization's risk management policies and strategies are in compliance with applicable regulations, rating agency standards, and strategic imperatives of the organization. Serve as the Enterprise Risk Management officer.
- Represents the Credit Union in contacts with regulators and Review and support internal and external audits for all Credit Union departments. Oversee the preparation of the internal audits and examinations.
- Responsible for the supporting and implementation of effective strategic growth and strategy.
- Assists in developing policies and procedures for compliance issues. Conducts periodic reviews of existing policies to ensure accuracy, efficiency, and effectiveness. Ensures that policies and procedures are updated and are in accordance with evolving regulations, legal requirements, and industry trends.
- Assumes responsibility for the management and development of compliance training including training manuals, job aides and other tools.
- Provides guidance and monitors Bank Secrecy Act including 314 a & b, CTRs & SARS, CIP, AML, CDD, and OFAC, HMDA, FRCA, Privacy, Fair Lending, Regulations B, C, CC, D, DD, E, and Z.
- Serves as the Credit Union's Bank Secrecy Act (BSA) Officer and Privacy Officer. Oversees the Credit Union's Fair Lending program. Chairs the Compliance Committee.
- Responsible for providing decisions in complex and difficult member / non-member situations while complying with legal, regulatory, credit union rules, policies and procedures.
- Ability to make critical decisions based on legal risk presented to the credit union.
- Responsible for developing, implementing, maintaining, and monitoring the credit union's deposit quality assurance program.
- Responsible for developing, implementing, maintaining, and monitoring the credit union's fraud and security program.
- Assumes responsibility for establishing and maintaining effective communication and coordination with all personnel and management.
- Informs the Executive Leadership team on pertinent matters related to risk, compliance, regulatory and member concerns. Supplies necessary guidance to assist the Executive Leadership in recommending long and short-term objectives.
Qualifications:
- Bachelor's degree in business or related field, advanced degree preferred
- Compliance Officer Certification or Enterprise Risk Management Certification preferred or ability to obtain within 24 months.
- Ten years of experience in a financial institution, with a strong understanding of operational and lending processes and related regulatory compliance requirements, fraud and security management, familiarity of legal documents related to account / loan processing and human resource administration.
- Possesses high level of competence in understanding complex reports, interpreting results, and recommending corrective action.
- At least three-five years of progressive senior leadership experience.
- Demonstrated experience driving and implementing strategy.
- Thorough knowledge of all applicable federal and state financial regulations.
- Strong background in operations and deposit compliance procedures and policies.
- Understanding of real estate and consumer lending, loan procedures and documentation, and loan auditing. Must be willing to expand and develop knowledge via training and other ongoing learning opportunities.
- Understanding of security devices, codes and equipment.
- Knowledge of types of credit union fraud and the processes in investigating and pursuing them.
- Knowledge of legal requirements for handling complex situations.
- Knowledge of human resource administration and laws.
- Strong leadership skills.
- Ability to make critical decisions based on legal risk.
- Strong teamwork skills.
- Ability to influence others outside of direct reporting relationships.
- Strong critical thinking skills.
- Strong multi-tasking skills.
- Strong interpersonal skills with the ability to work well with members / staff.
- Solid analytical and problem-solving skills.
- Excellent oral and written communication skills.
- Excellent organizational skills, attention to detail, ability to meet deadlines, and work under pressure.