Governance Forum Lead

Business Group Highlights

Health
The Health group provides solutions to help government healthcare agencies lower administrative costs, reduce fraud and abuse, and improve the quality of services for individuals. We also provide analytics that combine clinical knowledge with big data technology and techniques to transform petabytes of data into meaningful solutions for our customers.

Responsibilities

This role will serve as part of the operations team helping to modernize and sustain the Defense Health Agency's IT infrastructure to provide a standardized, robust, and highly available global infrastructure and enterprise core services. This position lies in the integration layer of the Service Integration and Management (SIAM) model, overseeing the operations and sustainment of the enterprise supporting military and civilian government end-users worldwide. The Governance Forum Lead will help plan the transition of 600+ military treatment facilities into Service Provider roles, assisting with the adoption of this complex organizational change.
This role coordinates and facilitates enterprise Governance for the Integrated Service Providers. This role ensure that the obligations of enterprise Governance are met and facilitates rapid issue resolution and dissemination of decision making in enterprise Governance.
Responsibilities
• Understand the military health care business and the impact of the ecosystem on its ability to succeed
• Support the organizational change initiatives required to transition the customers operations to the commercial-based SIAM ecosystem model
• Manage the transition and design of the SIAM organization to an operational state, including any required staffing, processes, and strategic direction
• Oversee the SIAM Service Management Practices including enterprise Governance practices.
• Optimize the overall operation of the ecosystem services, managed service providers, and processes to create and increase value for the customer
• Engage with the customer and other government representatives to resolve issues at the lowest possible level
• Establish representative groups to resolve issues
• Support Government run Relational Forums
• Disseminate decisions back to Operational Forums as required
• Facilitate, coordinate and conduct Operational Forums
• Identify subject matter experts to participate in Operational Forums as necessary
• Support the CSI program through identification and implementation of opportunities to improve service performance
• Directly support the Program Manager and Deputy to ensure that all SIAM programmatic level responsibilities (e. g., staffing, programmatic deliverables, monthly reporting, ad hoc requests, etc.) are completed in a timely, accurate, and quality manner
• Resolve/monitor customer escalations as appropriate
• Establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business.

Qualifications

Requires 8 to 10 years with BS/BA or 6 to 8 years with MS/MA or 3 to 5 years with PhD.
Qualifications
• Previous experience DHA or DOD performance and quality requirements
• Previous experience engaging the customer and service providers to facilitate effective meetings
• Leader in IT Operations implementation and delivery
• Familiarity with MSI and SIAM operations and how delivery interacts
• Familiarity with IT Service Management toolsets such as ServiceNow and Remedy
• Minimum of 5 years relevant work experience and leadership in dealing with government customers
• Demonstrated experience producing programmatic deliverables
• Demonstrated experience with facets of personnel management
• Skilled at working collaboratively in a complex environment and driving performance achievement and improvements
• Data-driven mindset of service excellence and customer satisfaction
• Successful teamwork experience and demonstrated leadership abilities
• Ability to communicate across communities with exceptional written and oral communications skills, including executive-level presentations
• Leadership experience with diverse, multi-domain, distributed teams and multiple simultaneous projects
Education and Experience
• Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
• Total of 8 years of relevant experience.
Certifications
• ITIL v4 Foundation Certified or ability to obtain within first six months (Higher ITIL v4 certifications preferred)
• PMP highly desired
Clearance
• Ability to obtain a Department of Defense security clearance (ADP II Public Trust).

For Colorado Residents

About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sector-from investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nation's most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to do just that, as a partner of choice across the entire sector.

Perspecta is an AA/EEO Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

As a government contractor, Perspecta abides by the following provision

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c). - provided by Dice