Job Title: Salesforce Business Analyst
Location: Remote (Miami, FL)
Duration: 6-month Contract
Compensation: $ per hour
Work Requirements: Authorized to Work in the US
Must Haves:
Qualifications:
Salesforce Administrator, Service and/or Sales Cloud Certifications
At least 5 years of experience working as a business analyst in an agile delivery model.
Excellent verbal and written communication skills
Demonstrate strong interpersonal, organizational and leadership skills.
Ability to prioritize and multi-task in a fast paced, changing environment and be detail oriented.
Ability to set goals and meet deadlines
Proven ability to analyze, design, optimize, and integrate business processes across systems
Ability to understand complex technical concepts and present them in simple terms to nontechnical team members and customers
Proven ability in story writing and test case management
Hands-on experience configuring Salesforce including workflows, validation rules, and security controls
Salesforce Administrator, Service and/or Sales Cloud Certifications
5 years of experience as a BA in an Agile environment, gathering requirements for configurations, and determining how they will achieve it
Background or education in computer science or information technology to help the understand their users and customers
Education:
Undergraduate Degree (e.g., BA, BS) preferred in computer science, information technology or a related discipline
Responsibilities:
Demonstrate strong understanding of CRM principles and strategies through implementation advice and Salesforce feature demonstrations.
Collaborate with Product Owner, Stakeholders, and delivery teams to gather functional and non-functional requirements. Serves as a senior subject matter expert associated with content, processes, and procedures, defining detailed requirements, analyzing the business needs and validating solutions with the business.
Assist the Product Owner with creating user stories and acceptance criteria. Facilitate elaboration sessions with all relevant stakeholders to drive clarity on requirements.
Identifying, developing, and supporting business process change.
Be available to the Product Owner and the team and participate in all agile meetings such as sprint planning, stand-ups, elaboration/grooming sessions, demos, and retrospectives.
Actively participate in driving continuous improvement across the product and the team.
Work closely with delivery team to define and execute Test Strategy/Scripts.
Maintains focus on process analysis with an understanding of technical problems and solutions and the relationship to the business environment.
Work with Architects to transform requirements into solutions.
Develop an in-depth knowledge of how data is utilized in business systems.
Business process mapping and analysis.
Lead functional and technical gap analysis.
Lead solution demonstrations and workshops.
Develop test scenarios.
Manage projects as required.