104,000 to $125,000+ Full Benefits. DOE.
Up to 20% performance-based Bonus.
Full time
Atherton, California, USA
ABOUT US:
Excellence Services LLC is a professional private-owned company that provides luxury service for an HNW family exclusively. We help our client enjoy their life and encourage employee success.
PRIMARY DUTIES:
Primary responsibilities will include ensuring the smooth running of the household, performing administrative and household tasks, and working closely with other staff.
Household
● Daily running of the estate.
● Keep an inventory of all household supplies (light bulbs, batteries, cleaning supplies), assist with restocking as needed.
● Maintain and update a household manual.
● Maintain an approved products list for home and personal items, including online purchasing info.
● Maintain a household vendor list. Build strong relationships with vendors.
● Shop for household items, as needed.
● Wine cellar and smart home systems management.
● Prepare home for occasional events. Coordinate with vendors as needed for holiday decor (Halloween, Christmas)
● Hands-on.
Home Office
● Maintain principal's personal Google calendars (separate from professional calendars).
● Schedule personal appointments. Calendar items forwarded by principals and Estate Manager.
● Maintain a filing system for household needs (e.g. car registrations, maintenance contracts, warranties, contractor bids, etc.).
● Order home office supplies and monitor inventory.
Other
● Purchase gifts; develop and maintain gift tracker, review and audit receipts.
● Work with travel concierge, event planner, and accountants as needed.
● Plan and coordinate children and family activities and events.
● Assist with personal archival projects.
● Dry cleaning, prescriptions, household supplies
● Shipping various packages; manage returns.
● Personal shopping as requested.
JOB REQUIREMENTS:
● Minimum of 5+ years of relevant experience working in private homes 15,000 sq. ft or larger.
● Outstanding references from both current and previous employers. References will be verified.
● Superb command of the English language, both written and oral, is required.
● Understands that the highest levels of confidentiality and discretion are required.
● General understanding of household mechanical systems, appliances, technology and routine maintenance practices of these systems.
● Possesses superior process, project and time management skills.
● Low key, meticulous, personable character.
● Must be a self-starter.
● Must have excellent interpersonal skills.
● Flexible scheduling with availability to work overtime and weekends as needed. A 24/7 mentality.
● Valid driver's license with a perfect driving record.
● Legal to work in the United States.
● Able to pass an extensive background check, including criminal and credit checks.
OUR CORE VALUES:
● Principal's First
Ability to stay focused on meeting and exceeding Highly Private Principals/Clients needs
● Learn from mistakes
Able to admit mistakes upfront and seeks the truth. Learns and grows from mistakes. Makes thoughtful choices and provides solutions to avoid future mistakes. Keeps improving.
● Conscientious
Finishes duties mindfully, effectively and promptly.
● Dedication
Shows a deep commitment to the role and people.
● Accountable
Takes ownership of tasks and time for Due diligence.
● Independent
Thinks and acts independently.
● Resilience
Does not complain or shy away from assigned work. Confronts difficulties with a positive outlook. When the going gets tough the tough get going.