Sr. Operations Management Consultant - Incident / Problem Management

Stefanini Group is looking for Senior Operations Management Consultant who will oversee overall process for troubleshooting of incidents, analysis, problem identification and service restoration for hardware, software and network components. Do you have proven experience with Incident Management? Problem Management? Yes! call me at: JILLIAN GENODIA - The successful candidates will:Responsible for batch and job scheduling for a number of different applications and infrastructure software, including the use of scheduling software.Oversee automation functions (e.g., systems IPLs, shutdowns)Based on specific expertise, may receive and resolve escalated incidents across multiple technologies and platformsCoordinates and leads problem and root cause analysisReconciles issues across support teamsEnsures customer support service issues and concerns are handled appropriately through effective support processesEnsures operational support documentation is complete and accurateManages the execution of infrastructure changes according to rigorous release management proceduresAdminister the usage of system resources (i.e., CPU, storage, memory) and recommends corrective actions to reallocate resources according to service level agreementsOversees continuous improvement programs in response to support service metrics, customer feedback and process efficiencies Validates SLAs for supportability and insures performance against SLAs


Job Requirements:
Bachelors Degree preferredRelevant ITIL Service Operation concepts - Incident, Release, Change, Problem Management experience, etc
About Stefanini GroupThe Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like Americas, Europe, Africa and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting, company with global presence. We are CMM Level 5 company.