Utah Transit Authority Hop on board at the Utah Transit Authority (UTA) a major transit agency in one of the fastest-growing regions in the United States! As the Utah Transit Authority (UTA) expands and develops, we need you as ourSenior Public Information Officer. This job offers the opportunity to shape public perception and engagement with a vital public service like transit. Additionally, it involves diverse responsibilities in media relations, crisis communications, strategic planning, and team leadership, making it a dynamic and impactful role. As the Senior Public Information Officer, you will: Coordinate Utah Transit Authority (UTA)s media relations and public storytelling program and serves as the UTAs primary media relations strategist and press liaison. Supervise social media and organic public storymining staff and sets strategy related to education, events, news, data, incidents, and engagement across public communications channels. Develop and execute strategic, proactive media plans and manage the distribution of information to the news media in support of events, announcements, activities, campaigns, education, and issues. Write and edit press advisories, pitches, releases, talking points, social posts, op-eds, messaging documents, scripts, press event plans, stories, and other materials for proactive and reactive media response. Develop and maintain relationships with the news media. Interact with reporters, editors, photographers, editorial boards, and other members of the news media for disseminating information and publicity. Act as a source of public information for scheduled and unscheduled events, stories, or challenging, emotional, and sensitive crises. Work with the agencys Chief Communications Officer, communications and social media staff, government relations, executive team, Board of Trustees, UTA Police, and department subject matter experts to identify emerging media issues. Work with the Chief Communications Officer, executive staff, board leadership and agency management in developing strategy, messaging, and responding to media queries. Gather data and clipping reports to gauge public sentiment via media and social media engagement. Develop and maintains crisis communications response plans. Serve as UTA spokesperson, and trains and preps subject matter experts to do media interviews, testimony, editorial visits, presentations, and other public appearances that may have media presence. Carry a highly trusted role in an actively changing environment, seeking opportunities to strengthen the public perception of the value of transit and UTAs operations and management. Supervise staff by developing goals, monitoring progress, coaching, and evaluating performance. Coordinates with Incident Communications Specialist team on public response to incidents and general questions over social media platforms. This job is not eligible for telework. Requires regular and predictable attendance during set daytime hours Monday through Friday in the Salt Lake City UTA FrontLines Headquarters or in the field along UTAs service area. This position also requires media on-call availability that could respond during evenings, holidays, and weekends. Minimum Qualifications EXPERIENCE/EDUCATION Eight (8) years related work experience with demonstrated competency in public relations with an extensive media relations background including two (2) years in a supervisory role. Professional experience must include at least two (2) years in a non-media outlet or outside of a newsroom or media organization. Experience in a public or government organization a plus. Bachelor's Degree in Public Relations, Journalism, Communications, or related field. SKILLS/ABILITIES Leadership, mentorship, and an ability to motivate and inspire subordinates. Excellent organizational skills. Conflict Resolution. Communicate effectively verbally and in writing with excellent grammar and Associated Press Style. Develop a proactive media strategy. Build rapport with various groups of people. Handle pressure, negative attention, emotional subjects, confidential information, and meet deadlines. This job requires regular and predictable attendance. - OR - An equivalent combination of relevant education and experience. UTA reserves the right to determine the equivalencies of education and experience. UTAs benefits package for full-time administrative employees includes: Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts. Choice between Traditional Co-Pay or High Deductible Health Plans for medical coverage. HSA with company match available to employees enrolled in the HDHP. Benefit plans include coverage for domestic partners (eligibility affidavit required for coverage). Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, domestic partners, and dependent children. 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA. 10 paid holidays and two paid (2) floating holidays per year. Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching. Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment. Training, development, and career advancement opportunities. Paid parental leave for birth, adoption, and child placement (after 12 months of employment). Free transit passes for employees, their spouses, and their dependent children. Employee assistance program includes counseling, legal services, financial planning, etc. UTA Well a comprehensive wellness program designed to support employees and dependents in their health and wellness goals. Free on-site fitness facilities and discounted membership to VASA Fitness. For more information on UTAs Total Rewards benefits package, please visit: Pay Range: $70,500.00 or more, depending on experience. If interested, apply before: Monday, April 29 th , :59 PM MST Utah Transit Authority is an Equal Opportunity Employer of all persons regardless of race, color, religion, sex, national origin, age, disability, covered veterans, sexual orientation, and gender identity. Women, minorities, and people with disabilities are encouraged to apply. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at . A minimum of two workdays notice prior to the need for the accommodation is required. Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part 40 , 655 , and 219 . All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use. PM21 PI4e9dbd0e86b2-6869
04/26/2024
Full time
Utah Transit Authority Hop on board at the Utah Transit Authority (UTA) a major transit agency in one of the fastest-growing regions in the United States! As the Utah Transit Authority (UTA) expands and develops, we need you as ourSenior Public Information Officer. This job offers the opportunity to shape public perception and engagement with a vital public service like transit. Additionally, it involves diverse responsibilities in media relations, crisis communications, strategic planning, and team leadership, making it a dynamic and impactful role. As the Senior Public Information Officer, you will: Coordinate Utah Transit Authority (UTA)s media relations and public storytelling program and serves as the UTAs primary media relations strategist and press liaison. Supervise social media and organic public storymining staff and sets strategy related to education, events, news, data, incidents, and engagement across public communications channels. Develop and execute strategic, proactive media plans and manage the distribution of information to the news media in support of events, announcements, activities, campaigns, education, and issues. Write and edit press advisories, pitches, releases, talking points, social posts, op-eds, messaging documents, scripts, press event plans, stories, and other materials for proactive and reactive media response. Develop and maintain relationships with the news media. Interact with reporters, editors, photographers, editorial boards, and other members of the news media for disseminating information and publicity. Act as a source of public information for scheduled and unscheduled events, stories, or challenging, emotional, and sensitive crises. Work with the agencys Chief Communications Officer, communications and social media staff, government relations, executive team, Board of Trustees, UTA Police, and department subject matter experts to identify emerging media issues. Work with the Chief Communications Officer, executive staff, board leadership and agency management in developing strategy, messaging, and responding to media queries. Gather data and clipping reports to gauge public sentiment via media and social media engagement. Develop and maintains crisis communications response plans. Serve as UTA spokesperson, and trains and preps subject matter experts to do media interviews, testimony, editorial visits, presentations, and other public appearances that may have media presence. Carry a highly trusted role in an actively changing environment, seeking opportunities to strengthen the public perception of the value of transit and UTAs operations and management. Supervise staff by developing goals, monitoring progress, coaching, and evaluating performance. Coordinates with Incident Communications Specialist team on public response to incidents and general questions over social media platforms. This job is not eligible for telework. Requires regular and predictable attendance during set daytime hours Monday through Friday in the Salt Lake City UTA FrontLines Headquarters or in the field along UTAs service area. This position also requires media on-call availability that could respond during evenings, holidays, and weekends. Minimum Qualifications EXPERIENCE/EDUCATION Eight (8) years related work experience with demonstrated competency in public relations with an extensive media relations background including two (2) years in a supervisory role. Professional experience must include at least two (2) years in a non-media outlet or outside of a newsroom or media organization. Experience in a public or government organization a plus. Bachelor's Degree in Public Relations, Journalism, Communications, or related field. SKILLS/ABILITIES Leadership, mentorship, and an ability to motivate and inspire subordinates. Excellent organizational skills. Conflict Resolution. Communicate effectively verbally and in writing with excellent grammar and Associated Press Style. Develop a proactive media strategy. Build rapport with various groups of people. Handle pressure, negative attention, emotional subjects, confidential information, and meet deadlines. This job requires regular and predictable attendance. - OR - An equivalent combination of relevant education and experience. UTA reserves the right to determine the equivalencies of education and experience. UTAs benefits package for full-time administrative employees includes: Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts. Choice between Traditional Co-Pay or High Deductible Health Plans for medical coverage. HSA with company match available to employees enrolled in the HDHP. Benefit plans include coverage for domestic partners (eligibility affidavit required for coverage). Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, domestic partners, and dependent children. 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA. 10 paid holidays and two paid (2) floating holidays per year. Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching. Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment. Training, development, and career advancement opportunities. Paid parental leave for birth, adoption, and child placement (after 12 months of employment). Free transit passes for employees, their spouses, and their dependent children. Employee assistance program includes counseling, legal services, financial planning, etc. UTA Well a comprehensive wellness program designed to support employees and dependents in their health and wellness goals. Free on-site fitness facilities and discounted membership to VASA Fitness. For more information on UTAs Total Rewards benefits package, please visit: Pay Range: $70,500.00 or more, depending on experience. If interested, apply before: Monday, April 29 th , :59 PM MST Utah Transit Authority is an Equal Opportunity Employer of all persons regardless of race, color, religion, sex, national origin, age, disability, covered veterans, sexual orientation, and gender identity. Women, minorities, and people with disabilities are encouraged to apply. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at . A minimum of two workdays notice prior to the need for the accommodation is required. Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part 40 , 655 , and 219 . All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use. PM21 PI4e9dbd0e86b2-6869
is seeking to hire a Brand Communications Specialist for our client in Nashville, TN! Benefits Available! Weekly Pay! $31.00/Hour As part of the client Healthcare Content and Communications team, the Brand Communications Specialist will work collaboratively across client Healthcare departments to create and distribute communications that support the client Healthcare brand The Brand Communications Specialist's work will play a significant role in telling the client Healthcare story to diverse internal and external audiences Communications include, but are not limited to, reports, publications, web pages, emails, social media postings, videos and more. Responsibilities Write, edit and project-manage communications that support the client Healthcare brand story Create and/or consult on communications materials for internal stakeholders including development/M&A, marketing, HR, and others Seek out stories and themes from across the client Healthcare enterprise that provide compelling examples of the organization's culture and values Proofread communications materials for consistency, adherence to style/messaging guide, and factual accuracy Qualifications and Skills Bachelor's degree in relevant field plus 5 or more years' experience in communications, content strategy or related field Proficient in AP style Experience working from a brand style guide; ability to adapt tone and voice to adjust to various audiences and messages Excellent writing skills and editorial ability; can write in easy-to-understand language Ability to adapt writing style for different media, including print, digital, event scripting, and video Understanding of how communications tactics contribute to a broader brand strategy Background and prior experience with a healthcare-related field is preferred; familiarity with clinically focused content, writing/editing using medical terminology, medical conditions and service lines Must be self-motivated; deadline-oriented
04/26/2024
Full time
is seeking to hire a Brand Communications Specialist for our client in Nashville, TN! Benefits Available! Weekly Pay! $31.00/Hour As part of the client Healthcare Content and Communications team, the Brand Communications Specialist will work collaboratively across client Healthcare departments to create and distribute communications that support the client Healthcare brand The Brand Communications Specialist's work will play a significant role in telling the client Healthcare story to diverse internal and external audiences Communications include, but are not limited to, reports, publications, web pages, emails, social media postings, videos and more. Responsibilities Write, edit and project-manage communications that support the client Healthcare brand story Create and/or consult on communications materials for internal stakeholders including development/M&A, marketing, HR, and others Seek out stories and themes from across the client Healthcare enterprise that provide compelling examples of the organization's culture and values Proofread communications materials for consistency, adherence to style/messaging guide, and factual accuracy Qualifications and Skills Bachelor's degree in relevant field plus 5 or more years' experience in communications, content strategy or related field Proficient in AP style Experience working from a brand style guide; ability to adapt tone and voice to adjust to various audiences and messages Excellent writing skills and editorial ability; can write in easy-to-understand language Ability to adapt writing style for different media, including print, digital, event scripting, and video Understanding of how communications tactics contribute to a broader brand strategy Background and prior experience with a healthcare-related field is preferred; familiarity with clinically focused content, writing/editing using medical terminology, medical conditions and service lines Must be self-motivated; deadline-oriented
Overview Drees Homes is a family-owned home building company with a passion for making custom homes easy. For 95 years, we have taken care of our employees and our customers. It s why we rank as the 18th largest privately-owned builder in the country and have a track record of long-tenured employees. We re proud of being named a 2022 and 2023 U.S. Best Managed Company, a program sponsored by Deloitte Private and The Wall Street Journal , and we ve been officially certified as a 2023 Great Place to Work. Enrich your career at a company that values integrity, excellence, opportunity, stability and success. Headquartered in Fort Mitchell, Kentucky, Drees has operations in ten metropolitan areas: Greater Cincinnati and Cleveland, Ohio; Austin, Dallas and Houston, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, DC. Responsibilities Drees Homes is growing! We are seeking a full-time Advertising Specialist to work in our Ft. Mitchell, KY headquarters. Reporting to the National Marketing Director, the Advertising Specialist will support the activities of our operating divisions by leading the execution of the marketing strategy. You ll think strategically and tactically as you execute marketing plans and campaigns, ensure brand consistency, increase awareness and grow the user base. You ll lead the development of integrated marketing campaigns and promotions, campaign deliverables with in-house and external partners, and will regularly report on performance. Responsibilities: Manages the execution of integrated campaign plans including the trafficking and placement of advertising materials across media channels with agencies/freelancers/internal designers. Optimizes our advertising presence using sales data and A/B tests on creative. Leads Realtor incentive programs. Defines, promotes and oversees execution. Includes all Realtor outreach, managing social media Realtor forums and the Realtor section of the website. Writes copy for scripts, blogs, articles, storyboards for videos and other projects as assigned. Writes agency creative briefs and manages creative development with internal and external design teams. Oversees the Drees Homes presence on third-party Real Estate sites including company bios and paid advertising. Maintains up-to-date knowledge on what each partner offers and communications options to the team. Supports corporate department marketing needs including our mortgage partner, human resources, land, and any other internal customers. Partners with Reginal Marketing Specialists providing support for internal projects and advertising trafficking needs. Manages projects using marketing automation software to keep projects moving through the approval process on time. Sends email using our Salesforce Marketing Cloud system. Manages advertising asset storage and organization. Manages our QR Code System, organizing it for others and training divisions on use. Leads Marketing for national programs including: DreeSmart, Drees Freeze, Energy Star and Pure Style Updates and reconciles the budget monthly. Verifies accurate and timely invoice processing. 10-15% travel, sometimes overnight Preferred Knowledge and Skills Bachelor s degree in marketing, marketing communications or related field of study with strong writing and organizational skills. 5+ years of experience in strategic marketing operations, brand marketing, product marketing or advertising. Knowledge of digital and offline marketing and how they relate. Real estate or homebuilding industry knowledge a plus. Strong attention to detail and accuracy required. Creative problem solver with a proactive mindset. Proven project management skills. Able to manage multiple campaigns and initiatives simultaneously using marketing automation platforms such as Robohead. Experienced in pulling an analyzing data in Google Analytics or GA4. Knowledge of UTMs and Google Tag Manager a plus. Proficient using marketing tools and platforms, including Microsoft Office, email marketing systems such as Salesforce Marketing Cloud, a website content management system and photo editing software such as Photoshop or Canva. Has strong communication and interpersonal skills. Able to collaborate effectively with cross-functional teams. Approximately 10-15% travel, possibly overnight. Drees offers a competitive salary and a comprehensive benefits package including profit sharing and 401(k) plans. Join a special team that works together to make Drees a successful company and a rewarding place to work!
04/26/2024
Full time
Overview Drees Homes is a family-owned home building company with a passion for making custom homes easy. For 95 years, we have taken care of our employees and our customers. It s why we rank as the 18th largest privately-owned builder in the country and have a track record of long-tenured employees. We re proud of being named a 2022 and 2023 U.S. Best Managed Company, a program sponsored by Deloitte Private and The Wall Street Journal , and we ve been officially certified as a 2023 Great Place to Work. Enrich your career at a company that values integrity, excellence, opportunity, stability and success. Headquartered in Fort Mitchell, Kentucky, Drees has operations in ten metropolitan areas: Greater Cincinnati and Cleveland, Ohio; Austin, Dallas and Houston, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, DC. Responsibilities Drees Homes is growing! We are seeking a full-time Advertising Specialist to work in our Ft. Mitchell, KY headquarters. Reporting to the National Marketing Director, the Advertising Specialist will support the activities of our operating divisions by leading the execution of the marketing strategy. You ll think strategically and tactically as you execute marketing plans and campaigns, ensure brand consistency, increase awareness and grow the user base. You ll lead the development of integrated marketing campaigns and promotions, campaign deliverables with in-house and external partners, and will regularly report on performance. Responsibilities: Manages the execution of integrated campaign plans including the trafficking and placement of advertising materials across media channels with agencies/freelancers/internal designers. Optimizes our advertising presence using sales data and A/B tests on creative. Leads Realtor incentive programs. Defines, promotes and oversees execution. Includes all Realtor outreach, managing social media Realtor forums and the Realtor section of the website. Writes copy for scripts, blogs, articles, storyboards for videos and other projects as assigned. Writes agency creative briefs and manages creative development with internal and external design teams. Oversees the Drees Homes presence on third-party Real Estate sites including company bios and paid advertising. Maintains up-to-date knowledge on what each partner offers and communications options to the team. Supports corporate department marketing needs including our mortgage partner, human resources, land, and any other internal customers. Partners with Reginal Marketing Specialists providing support for internal projects and advertising trafficking needs. Manages projects using marketing automation software to keep projects moving through the approval process on time. Sends email using our Salesforce Marketing Cloud system. Manages advertising asset storage and organization. Manages our QR Code System, organizing it for others and training divisions on use. Leads Marketing for national programs including: DreeSmart, Drees Freeze, Energy Star and Pure Style Updates and reconciles the budget monthly. Verifies accurate and timely invoice processing. 10-15% travel, sometimes overnight Preferred Knowledge and Skills Bachelor s degree in marketing, marketing communications or related field of study with strong writing and organizational skills. 5+ years of experience in strategic marketing operations, brand marketing, product marketing or advertising. Knowledge of digital and offline marketing and how they relate. Real estate or homebuilding industry knowledge a plus. Strong attention to detail and accuracy required. Creative problem solver with a proactive mindset. Proven project management skills. Able to manage multiple campaigns and initiatives simultaneously using marketing automation platforms such as Robohead. Experienced in pulling an analyzing data in Google Analytics or GA4. Knowledge of UTMs and Google Tag Manager a plus. Proficient using marketing tools and platforms, including Microsoft Office, email marketing systems such as Salesforce Marketing Cloud, a website content management system and photo editing software such as Photoshop or Canva. Has strong communication and interpersonal skills. Able to collaborate effectively with cross-functional teams. Approximately 10-15% travel, possibly overnight. Drees offers a competitive salary and a comprehensive benefits package including profit sharing and 401(k) plans. Join a special team that works together to make Drees a successful company and a rewarding place to work!
The Talent Sourcing Specialist's primary responsibilities are to source qualified resumes for all assigned requisitions. Reports to: Market Manager. Essential Duties & Responsibilities Source resumes from applicant tracking system and other recruiting tools for various positions on a daily basis. Identify qualified candidates for potential placement to build talent pipeline. Use creative and out-of-the-box sourcing techniques to find top talent. Collaborate with recruiters and/or hiring managers to understand position requirements. Enter pre-qualified candidates, job postings and notes into the company's candidate database. Write and interpret job descriptions. List job postings on job boards, social media, corporate career web sites, and other effective channels. Create portfolio of possible candidates for recruiters to screen. Perform data-entry and administrative functions as needed. Network with online civic, social and other groups to look for and connect with top candidates. Participate in implementing new recruiting technology, such as applicant tracking systems and screening tools. Comply with all company safety guidelines and processes, reporting known safety issues, including near misses, accidents and potential concerns, to the appropriate supervisor or member of the risk department. All other duties as assigned. Qualifications High school diploma or GED required; Previous sourcing or recruiting experience preferred. Strong technical aptitude, with the ability to navigate multiple systems and the desire to further develop skills. Experience with Boolean advantageous. Excellent customer service, organization, time management skills and business ethics. Effective written and verbal communication skills. Team-oriented and collaborative nature. Driven, energetic, and tenacious; willing to work extended hours when necessary and perform at a high level of productivity. Highly adaptable to change. Proactive approach to work, taking action to achieve goals beyond what is required Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
04/26/2024
Full time
The Talent Sourcing Specialist's primary responsibilities are to source qualified resumes for all assigned requisitions. Reports to: Market Manager. Essential Duties & Responsibilities Source resumes from applicant tracking system and other recruiting tools for various positions on a daily basis. Identify qualified candidates for potential placement to build talent pipeline. Use creative and out-of-the-box sourcing techniques to find top talent. Collaborate with recruiters and/or hiring managers to understand position requirements. Enter pre-qualified candidates, job postings and notes into the company's candidate database. Write and interpret job descriptions. List job postings on job boards, social media, corporate career web sites, and other effective channels. Create portfolio of possible candidates for recruiters to screen. Perform data-entry and administrative functions as needed. Network with online civic, social and other groups to look for and connect with top candidates. Participate in implementing new recruiting technology, such as applicant tracking systems and screening tools. Comply with all company safety guidelines and processes, reporting known safety issues, including near misses, accidents and potential concerns, to the appropriate supervisor or member of the risk department. All other duties as assigned. Qualifications High school diploma or GED required; Previous sourcing or recruiting experience preferred. Strong technical aptitude, with the ability to navigate multiple systems and the desire to further develop skills. Experience with Boolean advantageous. Excellent customer service, organization, time management skills and business ethics. Effective written and verbal communication skills. Team-oriented and collaborative nature. Driven, energetic, and tenacious; willing to work extended hours when necessary and perform at a high level of productivity. Highly adaptable to change. Proactive approach to work, taking action to achieve goals beyond what is required Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Immediate need for a talented Program Specialist (Social Worker) . This is a 03+ Months Contract opportunity with long-term potential and is located in Fort Myers, FL(Onsite) . Please review the job description below and contact me ASAP if you are interested. Job ID:24-20044 Pay Range: $25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Note-70% travel to members home or other agreed upon public locale. Reimbursement provided.
04/26/2024
Full time
Immediate need for a talented Program Specialist (Social Worker) . This is a 03+ Months Contract opportunity with long-term potential and is located in Fort Myers, FL(Onsite) . Please review the job description below and contact me ASAP if you are interested. Job ID:24-20044 Pay Range: $25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Note-70% travel to members home or other agreed upon public locale. Reimbursement provided.
Mass Media Relations Specialist US-VA-Tysons (McLean) Job ID: Type: 4 (Exempt, Bargaining Unit 1 (EB) # of Openings: 1 Category: Communications/Media/Public Relations - Mass Media Relations Specialist Air Line Pilots Association, Int'l., Tysons (McLean), Virginia, United States Responsibilities Mass Media Relations Specialist The Air Line Pilots Association, International (ALPA), the largest airline pilot union in the world and the largest non-governmental aviation safety organization in the world (representing over 77,00 pilots at 41 U.S. and Canadian airlines) seeks an experienced Mass Media Relations Specialist for our Tysons (McLean), Virginia office. The Mass Media Relations Specialist provides traditional and social media relations strategy and execution for ALPA-wide communication initiatives, applying his or her skills toward the advancement of the Association's advocacy efforts in Ottawa and Washington and collective bargaining goals with its member pilot groups, as well as other external and internal communications initiatives. They will work with the media team to support all areas of communications, executing programs and campaigns with earned, owned, and paid media to advance the interests of all members of the Association and of the piloting profession. They support the social media team for ALPA and assist with syncing day-to-day traditional media relations with digital media, as a routine approach to amplify messaging to reach a wider audience. Interested applicants are requested to submit online portfolio link(s) showing previous work. Local travel: 10 - 15%. ALPA is an equal opportunity employer committed to diversity and inclusion in a safe workplace. We prohibit discrimination, harassment and harmful behavior of any kind based on race, color, sex, religion, sexual orientation, national origin, gender identity, caste, disability, neurodiversity, genetic information, pregnancy, or other protected characteristics as outlined in federal or provincial laws. We highly value everyone and all are encouraged to apply, including minorities, veterans, and people with disabilities. This position is covered by a collective bargaining agreement. ALPA is a member-driven, staff supported, union with two internal professional unions. Qualifications: Bachelor's degree in relevant area, e.g., Communications, English, Journalism, Marketing, or Public Relations, from an accredited college or university required; or, the equivalent combination of education and experience. Master's degree in a communications field is desirable. Three (3) to five (5) years of experience in a communications role at ALPA or in an equivalent advocacy and/or communications position elsewhere required, five (5) plus years strongly preferred. Aviation and/or labor union experience and/or knowledge strongly preferred. Significant media relations and content strategy experience required. Exceptional writing skills, including the technical writing skills to communicate effectively with pilot groups, Association executives, and the media. Excellent interpersonal and communication skills, oral and written, for effective interaction with internal staff, external contacts, and pilots, with attention to detail when reviewing and editing written materials. Must possess exceptional time management skills; be able to work independently in a fast-paced, multi-tasking environment; and, transition easily between projects. Ability to effectively interpret and disseminate complex information for public understanding. Analytical and problem-solving skills to quickly reduce an issue to its key components and to develop unique media solutions. Possesses the professional demeanor necessary to address issues of the most complex nature, to establish credibility in often-contentious circumstances, and to positively affect members, the media, and other audiences. Experience planning and implementing media and PR/education campaigns; proven track record in pitching media and securing story placements. Track record in developing, executing, and evolving comprehensive and proactive communications plans, as well as specific programs and campaigns, a definite plus. Must be a self-starter with professional maturity and sound judgment, capable of independent decision-making. Able to develop and execute social media strategies that build awareness and support for key pilot group initiatives. Knowledge of ALPA policies, processes, structure, and strategic plans preferred. Knowledge of desktop publishing, presentation, design, and web content management preferred, with a willingness to learn new software applications to enhance effectiveness. Software: Microsoft Word, Excel, and PowerPoint required; Adobe Photoshop, Adobe Dreamweaver, and InDesign desirable. Sitecore and/or HTML a plus. Basic audio/video editing also a plus. Physical Demands: Note: The physical demands described herein are characteristic of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals to perform the essential physical activities of this position described below. Constantly operates a computer/smartphone/tablet. Vision, corrected or uncorrected, must be acute and discriminating. Regularly required to maintain a stationary position, move about the office and the local metropolitan area, determine what others have said or written, and converse with others and exchange accurate information. Regularly required to sit, stand, bend, reach, and move about the office. May also include occasional bending, stooping, squatting, and/or pushing and pulling or moving, e.g., to pack, unpack, and/or move cases. Occasionally required to move, raise, reach, and/or retrieve audio/video equipment, binders, books, boxes, and files up to 25 lbs. While on travel (local, national, or international), could be responsible to move, raise, reach, and/or retrieve equipment and/or luggage weighing as much as fifty (50) lbs. (Assistance may not always be available.) ALPA offers competitive salaries with terrific benefits, including: 401k Plan with Non-Elective Employer Contribution of 11% plus 2% into a Market-Based Cash Balance Plan after 180 days of employment. No employee contribution required! The 401k plan includes a Roth option and 4-year vesting schedule. Generous health care benefits on day one - PPO, Kaiser (where available), and a High Deductible Health Plan which includes coverage for medical, dental, and vision benefits for employee, spouse, and/or dependent children; 15 days paid vacation and 12 holidays per year plus 2 volunteer days per year; Generous sick and bereavement leave; Competitive parental leave; Company-paid premiums for disability and life insurance; Flexible Spending and Health Savings accounts; Retiree health plan; Education Assistance Program; and, Optional benefits including pet insurance, excess life insurance, legal plan, and qualified transportation fringe benefits, where available. Partial remote work opportunities. PROJECTED ANNUAL SALARY RANGE: $75,522.00 -$107,889.00 Relocation not provided. Sponsorship not available for this position. PM19 Qualifications Memorandum To: All ALPA Employees From: Human Resources Department RE: REPLACEMENT OPPORTUNITY Date: April 5, 2024 The following Unit 1 position is available for bid in our McLean, VA office: POSITION: Mass Media Relations Specialist, Gr. V CLOSING DATE: April 19, 2024 REPORTS TO: Assistant Director, Content & Multimedia Strategy REFERRAL BONUS : $2,266.00 (US) POSITION SUMMARY: The Mass Media Relations Specialist provides traditional and social media relations strategy and execution for ALPA-wide communication initiatives, applying his or her skills toward the advancement of the Association's advocacy efforts in Ottawa and Washington and collective bargaining goals with its member pilot groups, as well as other external and internal communications initiatives. They will work with the media team to support all areas of communications, executing programs and campaigns with earned, owned, and paid media to advance the interests of all members of the Association and of the piloting profession. They support the social media team for ALPA and assist with syncing day-to-day traditional media relations with digital media, as a routine approach to amplify messaging to reach a wider audience. Interested applicants are requested to submit online portfolio link(s) showing previous work. QUALIFICATIONS: Bachelor's degree in relevant area, e.g., Communications, English, Journalism, Marketing, or Public Relations, from an accredited college or university required; or, the equivalent combination of education and experience. Master's degree in a communications field is desirable. . click apply for full job details
04/26/2024
Full time
Mass Media Relations Specialist US-VA-Tysons (McLean) Job ID: Type: 4 (Exempt, Bargaining Unit 1 (EB) # of Openings: 1 Category: Communications/Media/Public Relations - Mass Media Relations Specialist Air Line Pilots Association, Int'l., Tysons (McLean), Virginia, United States Responsibilities Mass Media Relations Specialist The Air Line Pilots Association, International (ALPA), the largest airline pilot union in the world and the largest non-governmental aviation safety organization in the world (representing over 77,00 pilots at 41 U.S. and Canadian airlines) seeks an experienced Mass Media Relations Specialist for our Tysons (McLean), Virginia office. The Mass Media Relations Specialist provides traditional and social media relations strategy and execution for ALPA-wide communication initiatives, applying his or her skills toward the advancement of the Association's advocacy efforts in Ottawa and Washington and collective bargaining goals with its member pilot groups, as well as other external and internal communications initiatives. They will work with the media team to support all areas of communications, executing programs and campaigns with earned, owned, and paid media to advance the interests of all members of the Association and of the piloting profession. They support the social media team for ALPA and assist with syncing day-to-day traditional media relations with digital media, as a routine approach to amplify messaging to reach a wider audience. Interested applicants are requested to submit online portfolio link(s) showing previous work. Local travel: 10 - 15%. ALPA is an equal opportunity employer committed to diversity and inclusion in a safe workplace. We prohibit discrimination, harassment and harmful behavior of any kind based on race, color, sex, religion, sexual orientation, national origin, gender identity, caste, disability, neurodiversity, genetic information, pregnancy, or other protected characteristics as outlined in federal or provincial laws. We highly value everyone and all are encouraged to apply, including minorities, veterans, and people with disabilities. This position is covered by a collective bargaining agreement. ALPA is a member-driven, staff supported, union with two internal professional unions. Qualifications: Bachelor's degree in relevant area, e.g., Communications, English, Journalism, Marketing, or Public Relations, from an accredited college or university required; or, the equivalent combination of education and experience. Master's degree in a communications field is desirable. Three (3) to five (5) years of experience in a communications role at ALPA or in an equivalent advocacy and/or communications position elsewhere required, five (5) plus years strongly preferred. Aviation and/or labor union experience and/or knowledge strongly preferred. Significant media relations and content strategy experience required. Exceptional writing skills, including the technical writing skills to communicate effectively with pilot groups, Association executives, and the media. Excellent interpersonal and communication skills, oral and written, for effective interaction with internal staff, external contacts, and pilots, with attention to detail when reviewing and editing written materials. Must possess exceptional time management skills; be able to work independently in a fast-paced, multi-tasking environment; and, transition easily between projects. Ability to effectively interpret and disseminate complex information for public understanding. Analytical and problem-solving skills to quickly reduce an issue to its key components and to develop unique media solutions. Possesses the professional demeanor necessary to address issues of the most complex nature, to establish credibility in often-contentious circumstances, and to positively affect members, the media, and other audiences. Experience planning and implementing media and PR/education campaigns; proven track record in pitching media and securing story placements. Track record in developing, executing, and evolving comprehensive and proactive communications plans, as well as specific programs and campaigns, a definite plus. Must be a self-starter with professional maturity and sound judgment, capable of independent decision-making. Able to develop and execute social media strategies that build awareness and support for key pilot group initiatives. Knowledge of ALPA policies, processes, structure, and strategic plans preferred. Knowledge of desktop publishing, presentation, design, and web content management preferred, with a willingness to learn new software applications to enhance effectiveness. Software: Microsoft Word, Excel, and PowerPoint required; Adobe Photoshop, Adobe Dreamweaver, and InDesign desirable. Sitecore and/or HTML a plus. Basic audio/video editing also a plus. Physical Demands: Note: The physical demands described herein are characteristic of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals to perform the essential physical activities of this position described below. Constantly operates a computer/smartphone/tablet. Vision, corrected or uncorrected, must be acute and discriminating. Regularly required to maintain a stationary position, move about the office and the local metropolitan area, determine what others have said or written, and converse with others and exchange accurate information. Regularly required to sit, stand, bend, reach, and move about the office. May also include occasional bending, stooping, squatting, and/or pushing and pulling or moving, e.g., to pack, unpack, and/or move cases. Occasionally required to move, raise, reach, and/or retrieve audio/video equipment, binders, books, boxes, and files up to 25 lbs. While on travel (local, national, or international), could be responsible to move, raise, reach, and/or retrieve equipment and/or luggage weighing as much as fifty (50) lbs. (Assistance may not always be available.) ALPA offers competitive salaries with terrific benefits, including: 401k Plan with Non-Elective Employer Contribution of 11% plus 2% into a Market-Based Cash Balance Plan after 180 days of employment. No employee contribution required! The 401k plan includes a Roth option and 4-year vesting schedule. Generous health care benefits on day one - PPO, Kaiser (where available), and a High Deductible Health Plan which includes coverage for medical, dental, and vision benefits for employee, spouse, and/or dependent children; 15 days paid vacation and 12 holidays per year plus 2 volunteer days per year; Generous sick and bereavement leave; Competitive parental leave; Company-paid premiums for disability and life insurance; Flexible Spending and Health Savings accounts; Retiree health plan; Education Assistance Program; and, Optional benefits including pet insurance, excess life insurance, legal plan, and qualified transportation fringe benefits, where available. Partial remote work opportunities. PROJECTED ANNUAL SALARY RANGE: $75,522.00 -$107,889.00 Relocation not provided. Sponsorship not available for this position. PM19 Qualifications Memorandum To: All ALPA Employees From: Human Resources Department RE: REPLACEMENT OPPORTUNITY Date: April 5, 2024 The following Unit 1 position is available for bid in our McLean, VA office: POSITION: Mass Media Relations Specialist, Gr. V CLOSING DATE: April 19, 2024 REPORTS TO: Assistant Director, Content & Multimedia Strategy REFERRAL BONUS : $2,266.00 (US) POSITION SUMMARY: The Mass Media Relations Specialist provides traditional and social media relations strategy and execution for ALPA-wide communication initiatives, applying his or her skills toward the advancement of the Association's advocacy efforts in Ottawa and Washington and collective bargaining goals with its member pilot groups, as well as other external and internal communications initiatives. They will work with the media team to support all areas of communications, executing programs and campaigns with earned, owned, and paid media to advance the interests of all members of the Association and of the piloting profession. They support the social media team for ALPA and assist with syncing day-to-day traditional media relations with digital media, as a routine approach to amplify messaging to reach a wider audience. Interested applicants are requested to submit online portfolio link(s) showing previous work. QUALIFICATIONS: Bachelor's degree in relevant area, e.g., Communications, English, Journalism, Marketing, or Public Relations, from an accredited college or university required; or, the equivalent combination of education and experience. Master's degree in a communications field is desirable. . click apply for full job details
Adventist HealthCare seeks to hire a Digital Marketing Specialist who will embrace our mission to extend God's care through the ministry of physical, mental and spiritual healing. As a Digital Marketing Specialist, you will: •Manages websites and AHC & You Blog within a content management system (CMS). •Adds, edits and updates content for AHC internet channels including websites, AHC & You Blog, email, and social media ensuring proper tone and style guide are followed. •Produces and manages digital media content including images, animations, videos, audio/podcasts, photos, and infographics and optimizes media files to enhance user experience and brand. •Ensures search engine optimization (SEO) best practices are employed in all work to promote high search engine rankings. •Monitors and reports on site analytics and benchmarking. •Serves as AHC's social community manager, leading social media activities, including posting on Facebook and Twitter; fostering follower engagement through conversational replies; and monitoring related activity to ensure compliance with relevant community standards. •Provides daily oversight of online communities, including interacting directly with members to promote brand messages; answering questions and settling member disputes; and ensuring a safe environment. •Monitors key online conversations and social media channels to ensure brands and messaging are well-represented. •Works closely with other PR/Marketing team members to ensure that social media activities are integrated into overall brand tactics, including paid and earned media. •Responsible for assisting team with various social media communications on platforms including but not limited to Facebook, Twitter, and YouTube. •Recommends and implements strategies for recruiting new followers and members; fostering loyalty across all social media properties; and optimizing communication strategies. •Informs and trains team on emerging social platforms and best practices. •Occasionally attends community events to promote Web and social media sites. •Responsible for monitoring and measuring social media growth and effectiveness and reporting to senior staff about social media successes and lessons learned. •Assists Digital Media Manager with production assistant duties during video shoots. •Occasionally takes event photos and headshots. Qualifications Include: •Bachelor's degree with 1-2 years of experience in advertising, communications, marketing, digital media or public relations •Experience managing digital content on websites, as well as the social media universe, including Facebook, YouTube, Twitter, Wikis, and blogs is required Work Schedule: Monday-Friday 8AM - 5PM Marketing, Communications & Public Relations At Adventist HealthCare our job is to care for you. We do this by offering: Work life balance through nonrotating shifts Recognition and rewards for professional expertise 403(b) retirement plan Free Employee parking Benefits Eligible Positions: Competitive, comprehensive benefit plans including health, employer-paid disability and life insurance, PTO Employer retirement contribution and match after 1-year of eligible employment with 3 year vesting Ancillary benefits such as flexible spending, legal and pet insurance to meet the needs of employees and their eligible family members Subsidized childcare at participating childcare centers As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County. If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference. Join the Adventist HealthCare team today, apply now to be considered! COVID-19 Vaccination Adventist HealthCare requires all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination and, if needed, may elect to be vaccinated at any community pharmacy or location offering COVID-19 vaccinations. Tobacco and Drug Statement Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use. While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result. Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.). Equal Employment Opportunity Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law. Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants' religious beliefs. Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.
04/26/2024
Full time
Adventist HealthCare seeks to hire a Digital Marketing Specialist who will embrace our mission to extend God's care through the ministry of physical, mental and spiritual healing. As a Digital Marketing Specialist, you will: •Manages websites and AHC & You Blog within a content management system (CMS). •Adds, edits and updates content for AHC internet channels including websites, AHC & You Blog, email, and social media ensuring proper tone and style guide are followed. •Produces and manages digital media content including images, animations, videos, audio/podcasts, photos, and infographics and optimizes media files to enhance user experience and brand. •Ensures search engine optimization (SEO) best practices are employed in all work to promote high search engine rankings. •Monitors and reports on site analytics and benchmarking. •Serves as AHC's social community manager, leading social media activities, including posting on Facebook and Twitter; fostering follower engagement through conversational replies; and monitoring related activity to ensure compliance with relevant community standards. •Provides daily oversight of online communities, including interacting directly with members to promote brand messages; answering questions and settling member disputes; and ensuring a safe environment. •Monitors key online conversations and social media channels to ensure brands and messaging are well-represented. •Works closely with other PR/Marketing team members to ensure that social media activities are integrated into overall brand tactics, including paid and earned media. •Responsible for assisting team with various social media communications on platforms including but not limited to Facebook, Twitter, and YouTube. •Recommends and implements strategies for recruiting new followers and members; fostering loyalty across all social media properties; and optimizing communication strategies. •Informs and trains team on emerging social platforms and best practices. •Occasionally attends community events to promote Web and social media sites. •Responsible for monitoring and measuring social media growth and effectiveness and reporting to senior staff about social media successes and lessons learned. •Assists Digital Media Manager with production assistant duties during video shoots. •Occasionally takes event photos and headshots. Qualifications Include: •Bachelor's degree with 1-2 years of experience in advertising, communications, marketing, digital media or public relations •Experience managing digital content on websites, as well as the social media universe, including Facebook, YouTube, Twitter, Wikis, and blogs is required Work Schedule: Monday-Friday 8AM - 5PM Marketing, Communications & Public Relations At Adventist HealthCare our job is to care for you. We do this by offering: Work life balance through nonrotating shifts Recognition and rewards for professional expertise 403(b) retirement plan Free Employee parking Benefits Eligible Positions: Competitive, comprehensive benefit plans including health, employer-paid disability and life insurance, PTO Employer retirement contribution and match after 1-year of eligible employment with 3 year vesting Ancillary benefits such as flexible spending, legal and pet insurance to meet the needs of employees and their eligible family members Subsidized childcare at participating childcare centers As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County. If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference. Join the Adventist HealthCare team today, apply now to be considered! COVID-19 Vaccination Adventist HealthCare requires all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination and, if needed, may elect to be vaccinated at any community pharmacy or location offering COVID-19 vaccinations. Tobacco and Drug Statement Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use. While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result. Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.). Equal Employment Opportunity Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law. Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants' religious beliefs. Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.
University of California Agriculture and Natural Resources
Mariposa, California
Staff Research Associate 2 - Mariposa, CA, Job ID 64327 University of California Agriculture and Natural Resources County Location: Mariposa County Date Posted: January 30, 2024 Closing Date: Until Filled The UCANR Fire Network is a statewide team with expertise across a wide range of disciplines, including fire science and ecology, prescribed fire, home hardening and defensible space, community and regional planning, grazing and fire interactions, and much more. The Network includes specialists on UC campuses, advisors and staff in local communities, and broad networks of partners and volunteers. The goal of the Fire Network is to inspire and empower Californians, through research, education and outreach, policy and training. The Staff Research Associate II (SRAII) will assist Fire Advisors in the full range of program implementation duties on methods to reduce wildfire risk, especially through prescribed fire, in the Southern Sierra Nevada and Central Coast regions. Under supervision, the incumbents focus will be helping to conduct, manage and evaluate an educational program and facilitate collaborative partnerships to increase the use of prescribed fire throughout the service areas. Field work includes assisting with field experiments, data collection of long-term monitoring plots, prescribed fire implementation, and working with landowners and research partners to coordinate research opportunities throughout the region. Office tasks include research data management, data summarization, development of social media content and formation of educational material for workshops and trainings on topics including but not limited to community wildfire preparedness, vegetation management, land stewardship, and prescribed fire. This position is a career appointment that is 100% fixed. Pay Scale: $28.04/hour to $36.27/hour The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status or other protected categories covered by the UC non discrimination policy. As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs , as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements. To apply, please visit: Copyright 2022 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-25a5e768aa2e5346b0bc1309eda9c7d5
04/25/2024
Full time
Staff Research Associate 2 - Mariposa, CA, Job ID 64327 University of California Agriculture and Natural Resources County Location: Mariposa County Date Posted: January 30, 2024 Closing Date: Until Filled The UCANR Fire Network is a statewide team with expertise across a wide range of disciplines, including fire science and ecology, prescribed fire, home hardening and defensible space, community and regional planning, grazing and fire interactions, and much more. The Network includes specialists on UC campuses, advisors and staff in local communities, and broad networks of partners and volunteers. The goal of the Fire Network is to inspire and empower Californians, through research, education and outreach, policy and training. The Staff Research Associate II (SRAII) will assist Fire Advisors in the full range of program implementation duties on methods to reduce wildfire risk, especially through prescribed fire, in the Southern Sierra Nevada and Central Coast regions. Under supervision, the incumbents focus will be helping to conduct, manage and evaluate an educational program and facilitate collaborative partnerships to increase the use of prescribed fire throughout the service areas. Field work includes assisting with field experiments, data collection of long-term monitoring plots, prescribed fire implementation, and working with landowners and research partners to coordinate research opportunities throughout the region. Office tasks include research data management, data summarization, development of social media content and formation of educational material for workshops and trainings on topics including but not limited to community wildfire preparedness, vegetation management, land stewardship, and prescribed fire. This position is a career appointment that is 100% fixed. Pay Scale: $28.04/hour to $36.27/hour The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status or other protected categories covered by the UC non discrimination policy. As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs , as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements. To apply, please visit: Copyright 2022 Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-25a5e768aa2e5346b0bc1309eda9c7d5
Strategic Communications Specialist The Analyst will serve as the Strategic Communications Specialist in the Research Specialist labor category and support the Office of the Under Secretary for Acquisition and Sustainment at the Pentagon in Arlington, VA. This work directly supports DoD professionals dedicated to excellence and serving the Warfighter's needs. Position Requirements: • Active TS/SCI Clearance. Desired Education & Experience: • 5+ years of experience supporting senior DoD leadership with writing, editing, preparing briefs, and creating talking points for leadership. • Experience in federal government, federal government consulting, or Office of the Secretary of Defense is preferred. • A bachelor's degree is preferred. • Significant expertise in communications principles, methods, practices, and techniques, including skill in presenting ideas in speech and written form to inform and persuade audiences at all organizational levels. • Experience designing, developing, and delivering strategic communications through various media, including print and digital. • Flexibility and ability to prioritize tasks according to senior staff requirements. • Proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and SharePoint • A true team player who maintains a positive attitude in a dynamic environment • High energy, enthusiasm, tact, and ability to interact effectively with senior executives from Government and industry as well as Pentagon staff members. Key Responsibilities: • Effective creation and execution of communication strategies to support our client's mission and priorities. • Provide communication support that shall assist with managing enterprise-level internal and external communications channels, products, and partnerships. • Provide communications services that assist in conveying, promoting, and disseminating information to stakeholders related to ongoing and future initiatives. Collaborate with stakeholders to produce communications products and plans. • Lead the development and production of reports, articles, presentations, scripts, talking points, testimony, web content, new (social) media content, and press releases clearly and concisely to technical and non-technical audiences. • Liaise with partners to strategically communicate. This includes, but is not exclusive to working with Public Affairs Officials, Legislative Affairs, and other DoD components. • Plan and manage projects and events as necessary. Key Performance Indicators: • Be exceptionally organized. • Be an excellent communicator (written and verbal) • Have outstanding customer service abilities such as initiative, judgment, creativity, flexibility, and confidence. • Must have the ability to multi-task across multiple projects. • Have a demonstrated history of performing in a dynamic, high pace environment. • Be positive and proactive.
04/25/2024
Full time
Strategic Communications Specialist The Analyst will serve as the Strategic Communications Specialist in the Research Specialist labor category and support the Office of the Under Secretary for Acquisition and Sustainment at the Pentagon in Arlington, VA. This work directly supports DoD professionals dedicated to excellence and serving the Warfighter's needs. Position Requirements: • Active TS/SCI Clearance. Desired Education & Experience: • 5+ years of experience supporting senior DoD leadership with writing, editing, preparing briefs, and creating talking points for leadership. • Experience in federal government, federal government consulting, or Office of the Secretary of Defense is preferred. • A bachelor's degree is preferred. • Significant expertise in communications principles, methods, practices, and techniques, including skill in presenting ideas in speech and written form to inform and persuade audiences at all organizational levels. • Experience designing, developing, and delivering strategic communications through various media, including print and digital. • Flexibility and ability to prioritize tasks according to senior staff requirements. • Proficiency in Microsoft Word, Excel, Outlook, PowerPoint, and SharePoint • A true team player who maintains a positive attitude in a dynamic environment • High energy, enthusiasm, tact, and ability to interact effectively with senior executives from Government and industry as well as Pentagon staff members. Key Responsibilities: • Effective creation and execution of communication strategies to support our client's mission and priorities. • Provide communication support that shall assist with managing enterprise-level internal and external communications channels, products, and partnerships. • Provide communications services that assist in conveying, promoting, and disseminating information to stakeholders related to ongoing and future initiatives. Collaborate with stakeholders to produce communications products and plans. • Lead the development and production of reports, articles, presentations, scripts, talking points, testimony, web content, new (social) media content, and press releases clearly and concisely to technical and non-technical audiences. • Liaise with partners to strategically communicate. This includes, but is not exclusive to working with Public Affairs Officials, Legislative Affairs, and other DoD components. • Plan and manage projects and events as necessary. Key Performance Indicators: • Be exceptionally organized. • Be an excellent communicator (written and verbal) • Have outstanding customer service abilities such as initiative, judgment, creativity, flexibility, and confidence. • Must have the ability to multi-task across multiple projects. • Have a demonstrated history of performing in a dynamic, high pace environment. • Be positive and proactive.
We are Field Inventory Management to perform field audit inspections in your area. Our inspectors travel to various locations to capture photos, gather data, and upload information using their smartphones or computers. While most inspections involve automobiles and equipment, some may also include properties, product inventories, or property condition assessments. We are seeking a meticulous Inventory Control person to join our team, with a unique focus on car dealerships for the first six months of your tenure. In this specialized role, you will serve as the Field Inventory Management, taking charge of auctions, and managing online sales on eBay and various social media sites to efficiently liquidate unnecessary inventory. Following this initial period, your responsibilities will seamlessly transition to encompass the core duties of an Inventory Control specialist. You will be responsible for processing shipments, inspecting and unloading freight, managing inventory transfers, and ensuring an organized and efficient supply chain. Skills and Requirements: 1099 Independent Contractor status (be your own boss!) Flexible Schedule (daylight hours, Monday - Friday) Comfort working outdoors in various weather conditions Access to a fairly recent smartphone or tablet to execute jobs while on-site Availability of a computer with Wi-Fi to accept and schedule jobs. Ownership of a reliable vehicle and a valid driver's license Strong oral and written communication skills Proficiency with current operating systems (e.g., Google Chrome, IOS, Microsoft) Compensation/Service Fees: All inspectors are independent contractors and receive payment per inspection, with fees varying based on complexity and location. Job Types: Contract, Part-time Pay: Earnings can average around $1,500 per month or more, depending on your location, acceptance of offered contracts, and availability. Benefits: Flexible schedule Choose your own hours License/Certification: Driver's License (Required) Work Location: On the road, local distances.
04/25/2024
We are Field Inventory Management to perform field audit inspections in your area. Our inspectors travel to various locations to capture photos, gather data, and upload information using their smartphones or computers. While most inspections involve automobiles and equipment, some may also include properties, product inventories, or property condition assessments. We are seeking a meticulous Inventory Control person to join our team, with a unique focus on car dealerships for the first six months of your tenure. In this specialized role, you will serve as the Field Inventory Management, taking charge of auctions, and managing online sales on eBay and various social media sites to efficiently liquidate unnecessary inventory. Following this initial period, your responsibilities will seamlessly transition to encompass the core duties of an Inventory Control specialist. You will be responsible for processing shipments, inspecting and unloading freight, managing inventory transfers, and ensuring an organized and efficient supply chain. Skills and Requirements: 1099 Independent Contractor status (be your own boss!) Flexible Schedule (daylight hours, Monday - Friday) Comfort working outdoors in various weather conditions Access to a fairly recent smartphone or tablet to execute jobs while on-site Availability of a computer with Wi-Fi to accept and schedule jobs. Ownership of a reliable vehicle and a valid driver's license Strong oral and written communication skills Proficiency with current operating systems (e.g., Google Chrome, IOS, Microsoft) Compensation/Service Fees: All inspectors are independent contractors and receive payment per inspection, with fees varying based on complexity and location. Job Types: Contract, Part-time Pay: Earnings can average around $1,500 per month or more, depending on your location, acceptance of offered contracts, and availability. Benefits: Flexible schedule Choose your own hours License/Certification: Driver's License (Required) Work Location: On the road, local distances.
EFFECTIVE APRIL 1, 2024 - NEW $3000 SIGN-ON BONU$ - certain restrictions do apply. Applicants are encouraged to apply early. The application review process will take place immediately and continue until the position is filled. This recruitment may close any time after the first review or when a sufficient number of qualified applications have been received. Hiring range for this position is $42,182.40 - $50,398.40. Initial placement for new employees is customarily at entry level through 35% percentile. Pay grade for this position is 15. Applicants who do not fully meet the requirements for the IMC II level may be consider at the trainee level until requirements are met. Hiring range for the trainee level position is $40,185.60. Pay grade 14. This recruitment will be used to fill a variety of full-time vacancies throughout the Income Maintenance Dept to include Medicaid Expansion positions. Medicaid Expansion positions are contingent based on funding. Performs intermediate paraprofessional work involving the determination or redetermination of the eligibility of applicants or recipients requesting medical through the Department of Human Services. Work is circumscribed by a variety of federal, state and county court decisions, laws, policies, regulations, and procedures. Work is reviewed through case review, observation, and periodic conferences. Work is performed under regular supervision. Essential Functions/Typical Tasks: Interviewing, taking applications, gathering information, assessing situations, determining eligibility, and processing applications, changes, and recertification's for Adult and/or Family and Children's Medicaid; computing initial budgets and revising budgets as changes occur in the household or in income; entering and maintaining case data in the appropriate county and state systems; maintaining a caseload and reviewing all cases at designated review periods to determine a family's or individual's continuing eligibility; maintaining records, files, and confidentiality. (These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Gathers and reviews household income, financial resources, and residency data; computes budget. Reviews declaration forms and other application forms; verifies this information through telephone calls and correspondence with local government representatives, employers, attorneys, neighbors, and other similar contacts. Explains program requirements and options and advise or refer client to other programs or services as appropriate. Informs client of rights and obligations as prescribed by program policies. Responds to inquiries from clients and citizens regarding benefits, application process, and/or program eligibility; provides information and assistance. Compute and authorize amounts of assistance for programs. Enters and retrieves data from the appropriate state and county systems. Documents electronic case record. Produces monthly financial reports; searches documents for posting errors. Operates computer, scanner, calculator, and other standard office equipment incident to maintaining records. Provide social workers with pertinent information gathered during applicant interviews and the process of case maintenance. Participates in ongoing training as required. Participates in teams, task forces, committees, job fairs, off-site applications and outreach activities as assigned. Performs related tasks as required to potentially include but not limited to emergency shelter operations. Knowledge, Skills and Abilities: Considerable knowledge of the Medicaid program. Knowledge of and ability to read, analyze, interpret, and apply federal, state, and county program rules, regulations and procedures. General knowledge of agency and community programs and services. Working knowledge of standard office procedures, practices, and equipment. Skill to use a variety of office machines, computers, applicable software and typing. Ability to understand and follow oral and written directions; to establish and follow detailed work procedures; to perform caseworker functions within structured time frames; to prioritize work; to perform mathematical reasoning and computations with speed and accuracy; to prepare and maintain accurate records and reports; to communicate effectively orally and in writing with persons of varied social, economic, cultural and educational backgrounds; to maintain composure, keeping emotions in check, even in difficult situations; to attend work regularly; and to establish and maintain effective working relationships with associates and the general public. Management Preference: Ability to speak Spanish is desirable.Qualified Education and Experience: Requires graduation from high school or GED and one year income maintenance caseworker experience, preferably in a NC county. Prefer experience in eligibility determination in an Income Maintenance program. An equivalent combination of training and experience may be considered. Qualified Equivalent Training and Experience. Masters Degree - and three months of income maintenance caseworker experience. Bachelors Degree - and six months of income maintenance caseworker experience. Associates Degree - and nine months of income maintenance caseworker experience. One year of experience may be substituted for the NC Fast Human Service Certification. Must have completed Phase one and two of the NC Fast Human Certification program. Must be able to provide supporting documentation upon request. Trainee Education and Experience: Minimum Training and Experience Requirements - Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or Graduation from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical, accounting, case management or legal tasks. NC Fast Human Service Certification and/or experience is strongly preferred. Special Requirements: May require possession of an appropriate driver's license valid in the State of North Carolina. Position may occasionally require working before/after normal business hours to meet the needs of families/clients. May perform up to two functions (applications and/or case management) for Adult and/or Family and Children's Medicaid. Physical Requirements: This is sedentary work requiring the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects; work requires stooping, reaching, fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications; visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is subject to contact with irate clients; the worker is not subject to adverse environmental conditions. Cabarrus County selects applicants for employment based on job-related knowledge, skills, and abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation or political influence. Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations and cover letters may be uploaded with your application. Applicants who obtained their education outside of the United States and its territories are expected to assume responsibility for having their academic degrees validated as equivalent to a degree conferred by a regionally accredited college or university in the United States. Please be sure to complete the application in full. Resumes may be uploaded with your application, but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. "See Resume" or "See Attachment" will NOT be accepted. If multiple applications are submitted to an individual position, only the most recent application received prior to the posting closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Processing applications will take an average of 6 - 8 weeks due to the high volume of applications received. It is not necessary to contact the Human Resources Office to check the status of an application. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the most qualified applicants. For technical issues with your applications, please call the NEOGOV Help Line at . If there are any questions about this posting other than your application status, please contact HR at .
04/25/2024
Full time
EFFECTIVE APRIL 1, 2024 - NEW $3000 SIGN-ON BONU$ - certain restrictions do apply. Applicants are encouraged to apply early. The application review process will take place immediately and continue until the position is filled. This recruitment may close any time after the first review or when a sufficient number of qualified applications have been received. Hiring range for this position is $42,182.40 - $50,398.40. Initial placement for new employees is customarily at entry level through 35% percentile. Pay grade for this position is 15. Applicants who do not fully meet the requirements for the IMC II level may be consider at the trainee level until requirements are met. Hiring range for the trainee level position is $40,185.60. Pay grade 14. This recruitment will be used to fill a variety of full-time vacancies throughout the Income Maintenance Dept to include Medicaid Expansion positions. Medicaid Expansion positions are contingent based on funding. Performs intermediate paraprofessional work involving the determination or redetermination of the eligibility of applicants or recipients requesting medical through the Department of Human Services. Work is circumscribed by a variety of federal, state and county court decisions, laws, policies, regulations, and procedures. Work is reviewed through case review, observation, and periodic conferences. Work is performed under regular supervision. Essential Functions/Typical Tasks: Interviewing, taking applications, gathering information, assessing situations, determining eligibility, and processing applications, changes, and recertification's for Adult and/or Family and Children's Medicaid; computing initial budgets and revising budgets as changes occur in the household or in income; entering and maintaining case data in the appropriate county and state systems; maintaining a caseload and reviewing all cases at designated review periods to determine a family's or individual's continuing eligibility; maintaining records, files, and confidentiality. (These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Gathers and reviews household income, financial resources, and residency data; computes budget. Reviews declaration forms and other application forms; verifies this information through telephone calls and correspondence with local government representatives, employers, attorneys, neighbors, and other similar contacts. Explains program requirements and options and advise or refer client to other programs or services as appropriate. Informs client of rights and obligations as prescribed by program policies. Responds to inquiries from clients and citizens regarding benefits, application process, and/or program eligibility; provides information and assistance. Compute and authorize amounts of assistance for programs. Enters and retrieves data from the appropriate state and county systems. Documents electronic case record. Produces monthly financial reports; searches documents for posting errors. Operates computer, scanner, calculator, and other standard office equipment incident to maintaining records. Provide social workers with pertinent information gathered during applicant interviews and the process of case maintenance. Participates in ongoing training as required. Participates in teams, task forces, committees, job fairs, off-site applications and outreach activities as assigned. Performs related tasks as required to potentially include but not limited to emergency shelter operations. Knowledge, Skills and Abilities: Considerable knowledge of the Medicaid program. Knowledge of and ability to read, analyze, interpret, and apply federal, state, and county program rules, regulations and procedures. General knowledge of agency and community programs and services. Working knowledge of standard office procedures, practices, and equipment. Skill to use a variety of office machines, computers, applicable software and typing. Ability to understand and follow oral and written directions; to establish and follow detailed work procedures; to perform caseworker functions within structured time frames; to prioritize work; to perform mathematical reasoning and computations with speed and accuracy; to prepare and maintain accurate records and reports; to communicate effectively orally and in writing with persons of varied social, economic, cultural and educational backgrounds; to maintain composure, keeping emotions in check, even in difficult situations; to attend work regularly; and to establish and maintain effective working relationships with associates and the general public. Management Preference: Ability to speak Spanish is desirable.Qualified Education and Experience: Requires graduation from high school or GED and one year income maintenance caseworker experience, preferably in a NC county. Prefer experience in eligibility determination in an Income Maintenance program. An equivalent combination of training and experience may be considered. Qualified Equivalent Training and Experience. Masters Degree - and three months of income maintenance caseworker experience. Bachelors Degree - and six months of income maintenance caseworker experience. Associates Degree - and nine months of income maintenance caseworker experience. One year of experience may be substituted for the NC Fast Human Service Certification. Must have completed Phase one and two of the NC Fast Human Certification program. Must be able to provide supporting documentation upon request. Trainee Education and Experience: Minimum Training and Experience Requirements - Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or Graduation from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical, accounting, case management or legal tasks. NC Fast Human Service Certification and/or experience is strongly preferred. Special Requirements: May require possession of an appropriate driver's license valid in the State of North Carolina. Position may occasionally require working before/after normal business hours to meet the needs of families/clients. May perform up to two functions (applications and/or case management) for Adult and/or Family and Children's Medicaid. Physical Requirements: This is sedentary work requiring the exertion of up to 10 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects; work requires stooping, reaching, fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications; visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is subject to contact with irate clients; the worker is not subject to adverse environmental conditions. Cabarrus County selects applicants for employment based on job-related knowledge, skills, and abilities without regard to race, color, gender, national origin, religion, age, disability, political affiliation or political influence. Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations and cover letters may be uploaded with your application. Applicants who obtained their education outside of the United States and its territories are expected to assume responsibility for having their academic degrees validated as equivalent to a degree conferred by a regionally accredited college or university in the United States. Please be sure to complete the application in full. Resumes may be uploaded with your application, but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. "See Resume" or "See Attachment" will NOT be accepted. If multiple applications are submitted to an individual position, only the most recent application received prior to the posting closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Processing applications will take an average of 6 - 8 weeks due to the high volume of applications received. It is not necessary to contact the Human Resources Office to check the status of an application. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for the most qualified applicants. For technical issues with your applications, please call the NEOGOV Help Line at . If there are any questions about this posting other than your application status, please contact HR at .
Full-Time Special Education Teacher - Mild/Moderate Yu Ming Charter School seeks dynamic, innovative, and experienced educators to join our team, committed to nurturing lifelong learners who are bilingual, bicultural and able to create change in their own lives and in our community. We seek teachers that are excited by the possibility of transforming the traditional model of education to be learner-centered through personalized and project based learning that cultivates both the cognitive and social emotional skills our students need to thrive in school and beyond. Yu Ming teachers are leaders that thrive on exploration, collaboration, and seek to continuously learn and grow as individuals and team members. ABOUT YU MING CHARTER SCHOOL Yu Ming Charter School is a non-profit, tuition-free network of public schools located in Oakland and San Leandro and open to all residents of California. As a leader in Mandarin Immersion education, our mission is to nurture our inclusive and diverse community to become empowered, engaged, and outstanding global citizens. We currently serve 766 students across three campuses, and continue to grow our enrollment each year. Our intentionally diverse student body comes from many racial, ethnic, and socio-economic backgrounds representing 70 zip codes across the Bay Area and 29 home languages. Founded in 2011, Yu Ming is the first Mandarin immersion public charter school in the state. We believe every child, regardless of their background or zip code, deserves a free, high-quality education that prepares them today to succeed tomorrow. Ranked the Elementary School and the Elementary Charter School in California by U.S. News, Yu Ming is a 2019 National Blue Ribbon School of Excellence and a 2020 and 2023 California Distinguished School. Yu Ming's future-forward model prepares young people to succeed and thrive in an interconnected and multicultural world through personalized and rigorous learning experiences, active student agency, whole child and community focus, and multilingual education. As a result, our students far outperform their peers in the district, county, and state, regardless of socio-economic status, race, language background, and learning differences. We are closing the opportunity gap for our historically underserved students every day. To learn more about our innovative school visit our website . POSITION SUMMARY The Special Education teacher reports to the Yu Ming Charter School Director of Student Support Services. The role of the Special Education Teacher is to improve students' success in basic academics (reading, language and/or math, etc.) through implementing Yu Ming approved curriculum; documenting teaching and student progress/activities/outcomes; modeling the necessary skills to perform assignments; providing a safe and optimal learning environment and providing feedback to students, classroom teachers, parents and administration regarding student progress, expectations, goals, etc. RESPONSIBILITIES Ensure that the student experiences gains through the academic goals outlined both within their IEPs and by Yu Ming standards Evaluate students' abilities in basic academics for the purpose of assisting other personnel in the support of learning disorders, development of remediation plans and/or student progress Provide one-to-one instruction, direct services and push in or pull out intervention as required by IEP Administer assessment, interpreting results to determine learners' strengths and areas of need for IEPs Provide accommodations and/or modifications for assignments and testing as determined by the IEP team Perform a variety of specialized tasks: draft and write professional and compliant IEPs, maintain records, meet schedule and compliance deadlines Instruct students for the purpose of improving their success in assigned basic academic subject areas of reading, writing and/or math Manage student behavior for the purpose of providing a safe and optimal learning environment, develops behavior support plans and collaborates with staff on behaviors as needed Participates in various meetings as needed (IEP, SST, Parent Conferences, Professional Development and Training, Staff Meetings etc.) Ensures full compliance with legal requirements as prescribed by federal law under IDEA (Individuals with Disabilities in Education Act 1997) and IDEIA (Individuals with Disabilities in Education Improvement Act, 2004) and State of California Education Code Collaborate with school personnel, parents, and other service providers for the purpose of improving the quality of student outcomes, developing solutions, and planning curriculum Other duties as assigned QUALIFICATIONS Required B.A. or B.S. Valid Special Education Teacher Credential for Mild/ Moderate or Moderate/Severe disabilities, or enrolled in an accredited teacher preparation program working towards a credential. Must be qualified for Intern Credential at time of application. Knowledge of curriculum, education code and special education law/policies Skills in appropriate special subject matter Preferred M.A. or M.S. in Education or Subject Area Experience with Google apps and other educational technology Experience with one or more of the following a plus: Wilson reading curriculum, project-based learning, social-emotional learning, and personalized learning, service learning, interdisciplinary or IB curriculum Maturity, humility, strong work ethic, sense of humor, and a solutions-oriented attitude TIME COMMITMENT 185-day school year, 8 student-free professional development days for collaboration with colleagues. Common building hours are 8:00am-4:00pm. COMPENSATION Yu Ming offers a generous salary and benefits package which includes: Placement on the Yu Ming Charter School Salary Table based on years of experience and highest degree earned, with up to 12 years of experience recognized. An additional $5000 stipend for National Board Certification. 100% of Medical, Dental, and Vision Insurance covered by the school (depending on the selected plan). Free Access to an Employee Assistance Program offering a variety of services including counseling and legal aid. Participation in CalStrs Retirement System 11 Sick days per full time employee per school year. TO APPLY Interested candidates should submit the following at First combined PDF document which includes the following: A Resume Copies of valid California or out-of-state teaching credential/certificate Copies of degree(s), unofficial transcripts, and CBEST and/or CSET Second combined document which includes the following: A cover letter, not to exceed two double-spaced pages, describing your experience with students, the most significant event in your teaching career, and your long-term goals Three letters of recommendation (one from an immediate supervisor) dated within 12 months Application submission screening and initial phone interviews will be completed on a rolling basis. Yu Ming Charter School is an equal opportunity employer committed to diversity at all levels.
04/25/2024
Full time
Full-Time Special Education Teacher - Mild/Moderate Yu Ming Charter School seeks dynamic, innovative, and experienced educators to join our team, committed to nurturing lifelong learners who are bilingual, bicultural and able to create change in their own lives and in our community. We seek teachers that are excited by the possibility of transforming the traditional model of education to be learner-centered through personalized and project based learning that cultivates both the cognitive and social emotional skills our students need to thrive in school and beyond. Yu Ming teachers are leaders that thrive on exploration, collaboration, and seek to continuously learn and grow as individuals and team members. ABOUT YU MING CHARTER SCHOOL Yu Ming Charter School is a non-profit, tuition-free network of public schools located in Oakland and San Leandro and open to all residents of California. As a leader in Mandarin Immersion education, our mission is to nurture our inclusive and diverse community to become empowered, engaged, and outstanding global citizens. We currently serve 766 students across three campuses, and continue to grow our enrollment each year. Our intentionally diverse student body comes from many racial, ethnic, and socio-economic backgrounds representing 70 zip codes across the Bay Area and 29 home languages. Founded in 2011, Yu Ming is the first Mandarin immersion public charter school in the state. We believe every child, regardless of their background or zip code, deserves a free, high-quality education that prepares them today to succeed tomorrow. Ranked the Elementary School and the Elementary Charter School in California by U.S. News, Yu Ming is a 2019 National Blue Ribbon School of Excellence and a 2020 and 2023 California Distinguished School. Yu Ming's future-forward model prepares young people to succeed and thrive in an interconnected and multicultural world through personalized and rigorous learning experiences, active student agency, whole child and community focus, and multilingual education. As a result, our students far outperform their peers in the district, county, and state, regardless of socio-economic status, race, language background, and learning differences. We are closing the opportunity gap for our historically underserved students every day. To learn more about our innovative school visit our website . POSITION SUMMARY The Special Education teacher reports to the Yu Ming Charter School Director of Student Support Services. The role of the Special Education Teacher is to improve students' success in basic academics (reading, language and/or math, etc.) through implementing Yu Ming approved curriculum; documenting teaching and student progress/activities/outcomes; modeling the necessary skills to perform assignments; providing a safe and optimal learning environment and providing feedback to students, classroom teachers, parents and administration regarding student progress, expectations, goals, etc. RESPONSIBILITIES Ensure that the student experiences gains through the academic goals outlined both within their IEPs and by Yu Ming standards Evaluate students' abilities in basic academics for the purpose of assisting other personnel in the support of learning disorders, development of remediation plans and/or student progress Provide one-to-one instruction, direct services and push in or pull out intervention as required by IEP Administer assessment, interpreting results to determine learners' strengths and areas of need for IEPs Provide accommodations and/or modifications for assignments and testing as determined by the IEP team Perform a variety of specialized tasks: draft and write professional and compliant IEPs, maintain records, meet schedule and compliance deadlines Instruct students for the purpose of improving their success in assigned basic academic subject areas of reading, writing and/or math Manage student behavior for the purpose of providing a safe and optimal learning environment, develops behavior support plans and collaborates with staff on behaviors as needed Participates in various meetings as needed (IEP, SST, Parent Conferences, Professional Development and Training, Staff Meetings etc.) Ensures full compliance with legal requirements as prescribed by federal law under IDEA (Individuals with Disabilities in Education Act 1997) and IDEIA (Individuals with Disabilities in Education Improvement Act, 2004) and State of California Education Code Collaborate with school personnel, parents, and other service providers for the purpose of improving the quality of student outcomes, developing solutions, and planning curriculum Other duties as assigned QUALIFICATIONS Required B.A. or B.S. Valid Special Education Teacher Credential for Mild/ Moderate or Moderate/Severe disabilities, or enrolled in an accredited teacher preparation program working towards a credential. Must be qualified for Intern Credential at time of application. Knowledge of curriculum, education code and special education law/policies Skills in appropriate special subject matter Preferred M.A. or M.S. in Education or Subject Area Experience with Google apps and other educational technology Experience with one or more of the following a plus: Wilson reading curriculum, project-based learning, social-emotional learning, and personalized learning, service learning, interdisciplinary or IB curriculum Maturity, humility, strong work ethic, sense of humor, and a solutions-oriented attitude TIME COMMITMENT 185-day school year, 8 student-free professional development days for collaboration with colleagues. Common building hours are 8:00am-4:00pm. COMPENSATION Yu Ming offers a generous salary and benefits package which includes: Placement on the Yu Ming Charter School Salary Table based on years of experience and highest degree earned, with up to 12 years of experience recognized. An additional $5000 stipend for National Board Certification. 100% of Medical, Dental, and Vision Insurance covered by the school (depending on the selected plan). Free Access to an Employee Assistance Program offering a variety of services including counseling and legal aid. Participation in CalStrs Retirement System 11 Sick days per full time employee per school year. TO APPLY Interested candidates should submit the following at First combined PDF document which includes the following: A Resume Copies of valid California or out-of-state teaching credential/certificate Copies of degree(s), unofficial transcripts, and CBEST and/or CSET Second combined document which includes the following: A cover letter, not to exceed two double-spaced pages, describing your experience with students, the most significant event in your teaching career, and your long-term goals Three letters of recommendation (one from an immediate supervisor) dated within 12 months Application submission screening and initial phone interviews will be completed on a rolling basis. Yu Ming Charter School is an equal opportunity employer committed to diversity at all levels.
For this opening we will consider candidates from the following locations: Toronto,ON,Canada , Canada;,AB,Canada;,MB,Canada;,ON,Canada;,QC,Canada;Calgary,AB,Canada;Kingston,ON,Canada;Montreal,QC,Canada;Vancouver,BC,Canada;Winnipeg,MB,Canada;, United States;,AL,United States;,AZ,United States;,FL,United States;,GA,United States;Chicago,IL,United States;El Segundo,CA,United States Notified , a segment of West Technology Group, is hiring a Bilingual Customer Support Specialist. Ideally, we would like this role to be based out of our Toronto office located at 155 University Avenue. Our expectation at this time is that you would work in the office Tuesday, Wednesday & Thursday with flexibility to work from home on Monday and Friday. If there is not an office within a commutable distance, we may consider this as a remote position in Canada or the United States depending upon the experience and location of the candidate. Fluency in both English and French are required. Please submit your resume in English. Job Summary: The Bilingual Customer Support Specialist team manages the delivery of services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded. Builds and maintains strong client relationships and provides day-to-day client advice and support for their various IR and PR needs. Activities may involve both short- and long-term commitment of service and vary significantly in value/strategic importance. Essential Duties: Provides day to day client advice, working to maintain strong client relationships. Under general direction, assists business owners and stakeholders in defining business and system requirements. Responds to basic unresolved production support issues and participates in analysis and resolution on behalf of the business, escalating more complex issues to senior colleagues. Under general supervision, assists in solving problems for clients, ensuring that SLAs and KPIs are met. Communicates client requirements to operational teams when applicable. Minimum Qualifications: Education Bachelor's degree from an accredited college or university required. Equivalent work experience in a similar position may be substituted for educational requirements. Experience At least 1 year of experience in a client-facing position required. Experience in support of complex products preferred. Fluency in English and French required Other Communicates clearly with clients via phone, email, and chat Responds to basic client support inquiries, ensuring they are handled in order of priority Participates in analysis and resolution of unresolved support issues, escalating more complex issues to senior colleagues Performs administrative duties including account and user maintenance Delivers outcomes using good interpersonal skills and organizational skills Embraces collaborating with teammates Ability to work occasional overtime during high volume periods Knowledge of other Notified service offerings Requires guidance on task initially and requires supervision. Is working in a smaller defined area of the role, this continues to expand as the employee gains more confidence and capability. Applies general knowledge of business developed through education or past experience No supervisory responsibilities; accountable for developing technical contribution Uses existing procedures to solve standard problems; analyses information and standard practices to make judgments Exchanges straightforward information, asks questions and checks for understanding Displays demonstrated knowledge of, and ability to use and learn various technology tools Best In Class! "Best Press Release Distribution Company," MarTech Breakthrough Awards "PR Innovation of the Year," Gold Stevie Winner, 2023 American Business Awards "Marketing/Public Relations Solution," Gold Stevie Winner, 2023 American Business Awards ABOUT NOTIFIED Notified is committed to creating a more connected world by providing you with the tools you need to amplify your story. Together, our platform and our people elevate public relations, investor relations, and marketing for over 10,000 global customers. We believe everyone has a story to tell and we're passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations and every year we run more than 100,000 events! Our products are built so storytellers can do their best work. But we're not just a platform-personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments. CULTURE AND BENEFITS At Notified, we aim to help our employees and their families maintain a healthy work/life balance and build a financially secure future. Self-development and learning are key with all our global employees having access to our internal learning and development university DevelopU for career and skills enhancement. EXAMPLE OFFERINGS: International work environment - we have offices in 17 countries Opportunities for innovation and creativity Hybrid work schedule (office/home) Comprehensive health insurance with localized options Extensive learning opportunities via our in-house virtual university with >8,000 online courses, videos, business books and certification preps Location-specific social outings and company events with amazing colleagues, such as laser tag, board game night, and company-wide trivia night At Notified we don't just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds. Notified, un segment de West Technology Group, recrute un spécialiste du support client bilingue. Idéalement, nous aimerions que ce poste soit basé à notre bureau de Toronto situé au 155 University Avenue. Nous nous attendons actuellement à ce que vous travailliez au bureau les mardis, mercredis et jeudis avec la possibilité de travailler à domicile le lundi et le vendredi. S'il n'y a pas de bureau à distance de déplacement, nous pouvons considérer cela comme un poste éloigné au Canada en fonction de l'expérience et de l'emplacement du candidat. La maîtrise de l'anglais et du français est requise. Veuillez soumettre votre CV en anglais. Résumé du poste :L'équipe de spécialistes du support gère la prestation de services aux clients pour garantir que les SLA (accords de niveau de service) et les KPI (indicateurs de performance clés) sont respectés ou dépassés. Établit et entretient de solides relations avec les clients et fournit des conseils et un soutien quotidien aux clients pour leurs divers besoins en relation de tous nos produits de relations publiques et de relations d'investisseurs. Les activités peuvent impliquer un engagement de service à la fois à court et à long terme et varient considérablement en termes de valeur/importance stratégique. Tâches essentielles : Fournit des conseils quotidiens aux clients, en s'efforçant de maintenir de solides relations avec les clients. En général, aide les propriétaires d'entreprise et les parties prenantes à définir leur exigences commerciales et vis-à-vis nos systèmes. Répondre aux problèmes de base de support de production non résolus et participer à l'analyse et à la résolution au nom de l'entreprise, en passant les problèmes les plus complexes à ses collègues seniors. Sous la supervision générale, aide à résoudre les problèmes des clients, en veillant au respect des SLA et des KPI. Communique les exigences du client aux équipes opérationnelles, aux cas échéants. Qualifications minimales : Éducation Licence d'un collège ou d'une université accréditée requis. Une expérience professionnelle équivalente dans un poste similaire peut remplacer les exigences de formation. Expérience Au moins 1 an d'expérience dans un poste en contact avec le client est requis. Expérience dans la prise en charge de produits complexes souhaitée. Maîtrise de l'anglais et du français Autre Communique clairement avec les clients par téléphone, e-mail et chat Répond aux demandes d'assistance de base des clients, en s'assurant qu'elles sont traitées par ordre de priorité Participe à l'analyse et à la résolution des problèmes de support non résolus, en transmettant les problèmes plus complexes aux collègues seniors. Effectue des tâches administratives, y compris la maintenance des comptes et des utilisateurs Fournit des résultats en utilisant de bonnes compétences interpersonnelles et organisationnelles Aime collaborer avec ses coéquipiers Capacité à faire des heures supplémentaires occasionnelles pendant les périodes à fort volume de travail Connaissance d'autres offres de services notifiés . click apply for full job details
04/25/2024
Full time
For this opening we will consider candidates from the following locations: Toronto,ON,Canada , Canada;,AB,Canada;,MB,Canada;,ON,Canada;,QC,Canada;Calgary,AB,Canada;Kingston,ON,Canada;Montreal,QC,Canada;Vancouver,BC,Canada;Winnipeg,MB,Canada;, United States;,AL,United States;,AZ,United States;,FL,United States;,GA,United States;Chicago,IL,United States;El Segundo,CA,United States Notified , a segment of West Technology Group, is hiring a Bilingual Customer Support Specialist. Ideally, we would like this role to be based out of our Toronto office located at 155 University Avenue. Our expectation at this time is that you would work in the office Tuesday, Wednesday & Thursday with flexibility to work from home on Monday and Friday. If there is not an office within a commutable distance, we may consider this as a remote position in Canada or the United States depending upon the experience and location of the candidate. Fluency in both English and French are required. Please submit your resume in English. Job Summary: The Bilingual Customer Support Specialist team manages the delivery of services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded. Builds and maintains strong client relationships and provides day-to-day client advice and support for their various IR and PR needs. Activities may involve both short- and long-term commitment of service and vary significantly in value/strategic importance. Essential Duties: Provides day to day client advice, working to maintain strong client relationships. Under general direction, assists business owners and stakeholders in defining business and system requirements. Responds to basic unresolved production support issues and participates in analysis and resolution on behalf of the business, escalating more complex issues to senior colleagues. Under general supervision, assists in solving problems for clients, ensuring that SLAs and KPIs are met. Communicates client requirements to operational teams when applicable. Minimum Qualifications: Education Bachelor's degree from an accredited college or university required. Equivalent work experience in a similar position may be substituted for educational requirements. Experience At least 1 year of experience in a client-facing position required. Experience in support of complex products preferred. Fluency in English and French required Other Communicates clearly with clients via phone, email, and chat Responds to basic client support inquiries, ensuring they are handled in order of priority Participates in analysis and resolution of unresolved support issues, escalating more complex issues to senior colleagues Performs administrative duties including account and user maintenance Delivers outcomes using good interpersonal skills and organizational skills Embraces collaborating with teammates Ability to work occasional overtime during high volume periods Knowledge of other Notified service offerings Requires guidance on task initially and requires supervision. Is working in a smaller defined area of the role, this continues to expand as the employee gains more confidence and capability. Applies general knowledge of business developed through education or past experience No supervisory responsibilities; accountable for developing technical contribution Uses existing procedures to solve standard problems; analyses information and standard practices to make judgments Exchanges straightforward information, asks questions and checks for understanding Displays demonstrated knowledge of, and ability to use and learn various technology tools Best In Class! "Best Press Release Distribution Company," MarTech Breakthrough Awards "PR Innovation of the Year," Gold Stevie Winner, 2023 American Business Awards "Marketing/Public Relations Solution," Gold Stevie Winner, 2023 American Business Awards ABOUT NOTIFIED Notified is committed to creating a more connected world by providing you with the tools you need to amplify your story. Together, our platform and our people elevate public relations, investor relations, and marketing for over 10,000 global customers. We believe everyone has a story to tell and we're passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations and every year we run more than 100,000 events! Our products are built so storytellers can do their best work. But we're not just a platform-personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments. CULTURE AND BENEFITS At Notified, we aim to help our employees and their families maintain a healthy work/life balance and build a financially secure future. Self-development and learning are key with all our global employees having access to our internal learning and development university DevelopU for career and skills enhancement. EXAMPLE OFFERINGS: International work environment - we have offices in 17 countries Opportunities for innovation and creativity Hybrid work schedule (office/home) Comprehensive health insurance with localized options Extensive learning opportunities via our in-house virtual university with >8,000 online courses, videos, business books and certification preps Location-specific social outings and company events with amazing colleagues, such as laser tag, board game night, and company-wide trivia night At Notified we don't just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds. Notified, un segment de West Technology Group, recrute un spécialiste du support client bilingue. Idéalement, nous aimerions que ce poste soit basé à notre bureau de Toronto situé au 155 University Avenue. Nous nous attendons actuellement à ce que vous travailliez au bureau les mardis, mercredis et jeudis avec la possibilité de travailler à domicile le lundi et le vendredi. S'il n'y a pas de bureau à distance de déplacement, nous pouvons considérer cela comme un poste éloigné au Canada en fonction de l'expérience et de l'emplacement du candidat. La maîtrise de l'anglais et du français est requise. Veuillez soumettre votre CV en anglais. Résumé du poste :L'équipe de spécialistes du support gère la prestation de services aux clients pour garantir que les SLA (accords de niveau de service) et les KPI (indicateurs de performance clés) sont respectés ou dépassés. Établit et entretient de solides relations avec les clients et fournit des conseils et un soutien quotidien aux clients pour leurs divers besoins en relation de tous nos produits de relations publiques et de relations d'investisseurs. Les activités peuvent impliquer un engagement de service à la fois à court et à long terme et varient considérablement en termes de valeur/importance stratégique. Tâches essentielles : Fournit des conseils quotidiens aux clients, en s'efforçant de maintenir de solides relations avec les clients. En général, aide les propriétaires d'entreprise et les parties prenantes à définir leur exigences commerciales et vis-à-vis nos systèmes. Répondre aux problèmes de base de support de production non résolus et participer à l'analyse et à la résolution au nom de l'entreprise, en passant les problèmes les plus complexes à ses collègues seniors. Sous la supervision générale, aide à résoudre les problèmes des clients, en veillant au respect des SLA et des KPI. Communique les exigences du client aux équipes opérationnelles, aux cas échéants. Qualifications minimales : Éducation Licence d'un collège ou d'une université accréditée requis. Une expérience professionnelle équivalente dans un poste similaire peut remplacer les exigences de formation. Expérience Au moins 1 an d'expérience dans un poste en contact avec le client est requis. Expérience dans la prise en charge de produits complexes souhaitée. Maîtrise de l'anglais et du français Autre Communique clairement avec les clients par téléphone, e-mail et chat Répond aux demandes d'assistance de base des clients, en s'assurant qu'elles sont traitées par ordre de priorité Participe à l'analyse et à la résolution des problèmes de support non résolus, en transmettant les problèmes plus complexes aux collègues seniors. Effectue des tâches administratives, y compris la maintenance des comptes et des utilisateurs Fournit des résultats en utilisant de bonnes compétences interpersonnelles et organisationnelles Aime collaborer avec ses coéquipiers Capacité à faire des heures supplémentaires occasionnelles pendant les périodes à fort volume de travail Connaissance d'autres offres de services notifiés . click apply for full job details
For this opening we will consider candidates from the following locations: Toronto,ON,Canada , Canada;,AB,Canada;,MB,Canada;,ON,Canada;,QC,Canada;Calgary,AB,Canada;Kingston,ON,Canada;Montreal,QC,Canada;Vancouver,BC,Canada;Winnipeg,MB,Canada;, United States;,AL,United States;,AZ,United States;,FL,United States;,GA,United States;Chicago,IL,United States;El Segundo,CA,United States Notified , a segment of West Technology Group, is hiring a Bilingual Customer Support Specialist. Ideally, we would like this role to be based out of our Toronto office located at 155 University Avenue. Our expectation at this time is that you would work in the office Tuesday, Wednesday & Thursday with flexibility to work from home on Monday and Friday. If there is not an office within a commutable distance, we may consider this as a remote position in Canada or the United States depending upon the experience and location of the candidate. Fluency in both English and French are required. Please submit your resume in English. Job Summary: The Bilingual Customer Support Specialist team manages the delivery of services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded. Builds and maintains strong client relationships and provides day-to-day client advice and support for their various IR and PR needs. Activities may involve both short- and long-term commitment of service and vary significantly in value/strategic importance. Essential Duties: Provides day to day client advice, working to maintain strong client relationships. Under general direction, assists business owners and stakeholders in defining business and system requirements. Responds to basic unresolved production support issues and participates in analysis and resolution on behalf of the business, escalating more complex issues to senior colleagues. Under general supervision, assists in solving problems for clients, ensuring that SLAs and KPIs are met. Communicates client requirements to operational teams when applicable. Minimum Qualifications: Education Bachelor's degree from an accredited college or university required. Equivalent work experience in a similar position may be substituted for educational requirements. Experience At least 1 year of experience in a client-facing position required. Experience in support of complex products preferred. Fluency in English and French required Other Communicates clearly with clients via phone, email, and chat Responds to basic client support inquiries, ensuring they are handled in order of priority Participates in analysis and resolution of unresolved support issues, escalating more complex issues to senior colleagues Performs administrative duties including account and user maintenance Delivers outcomes using good interpersonal skills and organizational skills Embraces collaborating with teammates Ability to work occasional overtime during high volume periods Knowledge of other Notified service offerings Requires guidance on task initially and requires supervision. Is working in a smaller defined area of the role, this continues to expand as the employee gains more confidence and capability. Applies general knowledge of business developed through education or past experience No supervisory responsibilities; accountable for developing technical contribution Uses existing procedures to solve standard problems; analyses information and standard practices to make judgments Exchanges straightforward information, asks questions and checks for understanding Displays demonstrated knowledge of, and ability to use and learn various technology tools Best In Class! "Best Press Release Distribution Company," MarTech Breakthrough Awards "PR Innovation of the Year," Gold Stevie Winner, 2023 American Business Awards "Marketing/Public Relations Solution," Gold Stevie Winner, 2023 American Business Awards ABOUT NOTIFIED Notified is committed to creating a more connected world by providing you with the tools you need to amplify your story. Together, our platform and our people elevate public relations, investor relations, and marketing for over 10,000 global customers. We believe everyone has a story to tell and we're passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations and every year we run more than 100,000 events! Our products are built so storytellers can do their best work. But we're not just a platform-personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments. CULTURE AND BENEFITS At Notified, we aim to help our employees and their families maintain a healthy work/life balance and build a financially secure future. Self-development and learning are key with all our global employees having access to our internal learning and development university DevelopU for career and skills enhancement. EXAMPLE OFFERINGS: International work environment - we have offices in 17 countries Opportunities for innovation and creativity Hybrid work schedule (office/home) Comprehensive health insurance with localized options Extensive learning opportunities via our in-house virtual university with >8,000 online courses, videos, business books and certification preps Location-specific social outings and company events with amazing colleagues, such as laser tag, board game night, and company-wide trivia night At Notified we don't just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds. Notified, un segment de West Technology Group, recrute un spécialiste du support client bilingue. Idéalement, nous aimerions que ce poste soit basé à notre bureau de Toronto situé au 155 University Avenue. Nous nous attendons actuellement à ce que vous travailliez au bureau les mardis, mercredis et jeudis avec la possibilité de travailler à domicile le lundi et le vendredi. S'il n'y a pas de bureau à distance de déplacement, nous pouvons considérer cela comme un poste éloigné au Canada en fonction de l'expérience et de l'emplacement du candidat. La maîtrise de l'anglais et du français est requise. Veuillez soumettre votre CV en anglais. Résumé du poste :L'équipe de spécialistes du support gère la prestation de services aux clients pour garantir que les SLA (accords de niveau de service) et les KPI (indicateurs de performance clés) sont respectés ou dépassés. Établit et entretient de solides relations avec les clients et fournit des conseils et un soutien quotidien aux clients pour leurs divers besoins en relation de tous nos produits de relations publiques et de relations d'investisseurs. Les activités peuvent impliquer un engagement de service à la fois à court et à long terme et varient considérablement en termes de valeur/importance stratégique. Tâches essentielles : Fournit des conseils quotidiens aux clients, en s'efforçant de maintenir de solides relations avec les clients. En général, aide les propriétaires d'entreprise et les parties prenantes à définir leur exigences commerciales et vis-à-vis nos systèmes. Répondre aux problèmes de base de support de production non résolus et participer à l'analyse et à la résolution au nom de l'entreprise, en passant les problèmes les plus complexes à ses collègues seniors. Sous la supervision générale, aide à résoudre les problèmes des clients, en veillant au respect des SLA et des KPI. Communique les exigences du client aux équipes opérationnelles, aux cas échéants. Qualifications minimales : Éducation Licence d'un collège ou d'une université accréditée requis. Une expérience professionnelle équivalente dans un poste similaire peut remplacer les exigences de formation. Expérience Au moins 1 an d'expérience dans un poste en contact avec le client est requis. Expérience dans la prise en charge de produits complexes souhaitée. Maîtrise de l'anglais et du français Autre Communique clairement avec les clients par téléphone, e-mail et chat Répond aux demandes d'assistance de base des clients, en s'assurant qu'elles sont traitées par ordre de priorité Participe à l'analyse et à la résolution des problèmes de support non résolus, en transmettant les problèmes plus complexes aux collègues seniors. Effectue des tâches administratives, y compris la maintenance des comptes et des utilisateurs Fournit des résultats en utilisant de bonnes compétences interpersonnelles et organisationnelles Aime collaborer avec ses coéquipiers Capacité à faire des heures supplémentaires occasionnelles pendant les périodes à fort volume de travail Connaissance d'autres offres de services notifiés . click apply for full job details
04/25/2024
Full time
For this opening we will consider candidates from the following locations: Toronto,ON,Canada , Canada;,AB,Canada;,MB,Canada;,ON,Canada;,QC,Canada;Calgary,AB,Canada;Kingston,ON,Canada;Montreal,QC,Canada;Vancouver,BC,Canada;Winnipeg,MB,Canada;, United States;,AL,United States;,AZ,United States;,FL,United States;,GA,United States;Chicago,IL,United States;El Segundo,CA,United States Notified , a segment of West Technology Group, is hiring a Bilingual Customer Support Specialist. Ideally, we would like this role to be based out of our Toronto office located at 155 University Avenue. Our expectation at this time is that you would work in the office Tuesday, Wednesday & Thursday with flexibility to work from home on Monday and Friday. If there is not an office within a commutable distance, we may consider this as a remote position in Canada or the United States depending upon the experience and location of the candidate. Fluency in both English and French are required. Please submit your resume in English. Job Summary: The Bilingual Customer Support Specialist team manages the delivery of services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded. Builds and maintains strong client relationships and provides day-to-day client advice and support for their various IR and PR needs. Activities may involve both short- and long-term commitment of service and vary significantly in value/strategic importance. Essential Duties: Provides day to day client advice, working to maintain strong client relationships. Under general direction, assists business owners and stakeholders in defining business and system requirements. Responds to basic unresolved production support issues and participates in analysis and resolution on behalf of the business, escalating more complex issues to senior colleagues. Under general supervision, assists in solving problems for clients, ensuring that SLAs and KPIs are met. Communicates client requirements to operational teams when applicable. Minimum Qualifications: Education Bachelor's degree from an accredited college or university required. Equivalent work experience in a similar position may be substituted for educational requirements. Experience At least 1 year of experience in a client-facing position required. Experience in support of complex products preferred. Fluency in English and French required Other Communicates clearly with clients via phone, email, and chat Responds to basic client support inquiries, ensuring they are handled in order of priority Participates in analysis and resolution of unresolved support issues, escalating more complex issues to senior colleagues Performs administrative duties including account and user maintenance Delivers outcomes using good interpersonal skills and organizational skills Embraces collaborating with teammates Ability to work occasional overtime during high volume periods Knowledge of other Notified service offerings Requires guidance on task initially and requires supervision. Is working in a smaller defined area of the role, this continues to expand as the employee gains more confidence and capability. Applies general knowledge of business developed through education or past experience No supervisory responsibilities; accountable for developing technical contribution Uses existing procedures to solve standard problems; analyses information and standard practices to make judgments Exchanges straightforward information, asks questions and checks for understanding Displays demonstrated knowledge of, and ability to use and learn various technology tools Best In Class! "Best Press Release Distribution Company," MarTech Breakthrough Awards "PR Innovation of the Year," Gold Stevie Winner, 2023 American Business Awards "Marketing/Public Relations Solution," Gold Stevie Winner, 2023 American Business Awards ABOUT NOTIFIED Notified is committed to creating a more connected world by providing you with the tools you need to amplify your story. Together, our platform and our people elevate public relations, investor relations, and marketing for over 10,000 global customers. We believe everyone has a story to tell and we're passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations and every year we run more than 100,000 events! Our products are built so storytellers can do their best work. But we're not just a platform-personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments. CULTURE AND BENEFITS At Notified, we aim to help our employees and their families maintain a healthy work/life balance and build a financially secure future. Self-development and learning are key with all our global employees having access to our internal learning and development university DevelopU for career and skills enhancement. EXAMPLE OFFERINGS: International work environment - we have offices in 17 countries Opportunities for innovation and creativity Hybrid work schedule (office/home) Comprehensive health insurance with localized options Extensive learning opportunities via our in-house virtual university with >8,000 online courses, videos, business books and certification preps Location-specific social outings and company events with amazing colleagues, such as laser tag, board game night, and company-wide trivia night At Notified we don't just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds. Notified, un segment de West Technology Group, recrute un spécialiste du support client bilingue. Idéalement, nous aimerions que ce poste soit basé à notre bureau de Toronto situé au 155 University Avenue. Nous nous attendons actuellement à ce que vous travailliez au bureau les mardis, mercredis et jeudis avec la possibilité de travailler à domicile le lundi et le vendredi. S'il n'y a pas de bureau à distance de déplacement, nous pouvons considérer cela comme un poste éloigné au Canada en fonction de l'expérience et de l'emplacement du candidat. La maîtrise de l'anglais et du français est requise. Veuillez soumettre votre CV en anglais. Résumé du poste :L'équipe de spécialistes du support gère la prestation de services aux clients pour garantir que les SLA (accords de niveau de service) et les KPI (indicateurs de performance clés) sont respectés ou dépassés. Établit et entretient de solides relations avec les clients et fournit des conseils et un soutien quotidien aux clients pour leurs divers besoins en relation de tous nos produits de relations publiques et de relations d'investisseurs. Les activités peuvent impliquer un engagement de service à la fois à court et à long terme et varient considérablement en termes de valeur/importance stratégique. Tâches essentielles : Fournit des conseils quotidiens aux clients, en s'efforçant de maintenir de solides relations avec les clients. En général, aide les propriétaires d'entreprise et les parties prenantes à définir leur exigences commerciales et vis-à-vis nos systèmes. Répondre aux problèmes de base de support de production non résolus et participer à l'analyse et à la résolution au nom de l'entreprise, en passant les problèmes les plus complexes à ses collègues seniors. Sous la supervision générale, aide à résoudre les problèmes des clients, en veillant au respect des SLA et des KPI. Communique les exigences du client aux équipes opérationnelles, aux cas échéants. Qualifications minimales : Éducation Licence d'un collège ou d'une université accréditée requis. Une expérience professionnelle équivalente dans un poste similaire peut remplacer les exigences de formation. Expérience Au moins 1 an d'expérience dans un poste en contact avec le client est requis. Expérience dans la prise en charge de produits complexes souhaitée. Maîtrise de l'anglais et du français Autre Communique clairement avec les clients par téléphone, e-mail et chat Répond aux demandes d'assistance de base des clients, en s'assurant qu'elles sont traitées par ordre de priorité Participe à l'analyse et à la résolution des problèmes de support non résolus, en transmettant les problèmes plus complexes aux collègues seniors. Effectue des tâches administratives, y compris la maintenance des comptes et des utilisateurs Fournit des résultats en utilisant de bonnes compétences interpersonnelles et organisationnelles Aime collaborer avec ses coéquipiers Capacité à faire des heures supplémentaires occasionnelles pendant les périodes à fort volume de travail Connaissance d'autres offres de services notifiés . click apply for full job details
For this opening we will consider candidates from the following locations: Toronto,ON,Canada , Canada;,AB,Canada;,MB,Canada;,ON,Canada;,QC,Canada;Calgary,AB,Canada;Kingston,ON,Canada;Montreal,QC,Canada;Vancouver,BC,Canada;Winnipeg,MB,Canada;, United States;,AL,United States;,AZ,United States;,FL,United States;,GA,United States;Chicago,IL,United States;El Segundo,CA,United States Notified , a segment of West Technology Group, is hiring a Bilingual Customer Support Specialist. Ideally, we would like this role to be based out of our Toronto office located at 155 University Avenue. Our expectation at this time is that you would work in the office Tuesday, Wednesday & Thursday with flexibility to work from home on Monday and Friday. If there is not an office within a commutable distance, we may consider this as a remote position in Canada or the United States depending upon the experience and location of the candidate. Fluency in both English and French are required. Please submit your resume in English. Job Summary: The Bilingual Customer Support Specialist team manages the delivery of services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded. Builds and maintains strong client relationships and provides day-to-day client advice and support for their various IR and PR needs. Activities may involve both short- and long-term commitment of service and vary significantly in value/strategic importance. Essential Duties: Provides day to day client advice, working to maintain strong client relationships. Under general direction, assists business owners and stakeholders in defining business and system requirements. Responds to basic unresolved production support issues and participates in analysis and resolution on behalf of the business, escalating more complex issues to senior colleagues. Under general supervision, assists in solving problems for clients, ensuring that SLAs and KPIs are met. Communicates client requirements to operational teams when applicable. Minimum Qualifications: Education Bachelor's degree from an accredited college or university required. Equivalent work experience in a similar position may be substituted for educational requirements. Experience At least 1 year of experience in a client-facing position required. Experience in support of complex products preferred. Fluency in English and French required Other Communicates clearly with clients via phone, email, and chat Responds to basic client support inquiries, ensuring they are handled in order of priority Participates in analysis and resolution of unresolved support issues, escalating more complex issues to senior colleagues Performs administrative duties including account and user maintenance Delivers outcomes using good interpersonal skills and organizational skills Embraces collaborating with teammates Ability to work occasional overtime during high volume periods Knowledge of other Notified service offerings Requires guidance on task initially and requires supervision. Is working in a smaller defined area of the role, this continues to expand as the employee gains more confidence and capability. Applies general knowledge of business developed through education or past experience No supervisory responsibilities; accountable for developing technical contribution Uses existing procedures to solve standard problems; analyses information and standard practices to make judgments Exchanges straightforward information, asks questions and checks for understanding Displays demonstrated knowledge of, and ability to use and learn various technology tools Best In Class! "Best Press Release Distribution Company," MarTech Breakthrough Awards "PR Innovation of the Year," Gold Stevie Winner, 2023 American Business Awards "Marketing/Public Relations Solution," Gold Stevie Winner, 2023 American Business Awards ABOUT NOTIFIED Notified is committed to creating a more connected world by providing you with the tools you need to amplify your story. Together, our platform and our people elevate public relations, investor relations, and marketing for over 10,000 global customers. We believe everyone has a story to tell and we're passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations and every year we run more than 100,000 events! Our products are built so storytellers can do their best work. But we're not just a platform-personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments. CULTURE AND BENEFITS At Notified, we aim to help our employees and their families maintain a healthy work/life balance and build a financially secure future. Self-development and learning are key with all our global employees having access to our internal learning and development university DevelopU for career and skills enhancement. EXAMPLE OFFERINGS: International work environment - we have offices in 17 countries Opportunities for innovation and creativity Hybrid work schedule (office/home) Comprehensive health insurance with localized options Extensive learning opportunities via our in-house virtual university with >8,000 online courses, videos, business books and certification preps Location-specific social outings and company events with amazing colleagues, such as laser tag, board game night, and company-wide trivia night At Notified we don't just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds. Notified, un segment de West Technology Group, recrute un spécialiste du support client bilingue. Idéalement, nous aimerions que ce poste soit basé à notre bureau de Toronto situé au 155 University Avenue. Nous nous attendons actuellement à ce que vous travailliez au bureau les mardis, mercredis et jeudis avec la possibilité de travailler à domicile le lundi et le vendredi. S'il n'y a pas de bureau à distance de déplacement, nous pouvons considérer cela comme un poste éloigné au Canada en fonction de l'expérience et de l'emplacement du candidat. La maîtrise de l'anglais et du français est requise. Veuillez soumettre votre CV en anglais. Résumé du poste :L'équipe de spécialistes du support gère la prestation de services aux clients pour garantir que les SLA (accords de niveau de service) et les KPI (indicateurs de performance clés) sont respectés ou dépassés. Établit et entretient de solides relations avec les clients et fournit des conseils et un soutien quotidien aux clients pour leurs divers besoins en relation de tous nos produits de relations publiques et de relations d'investisseurs. Les activités peuvent impliquer un engagement de service à la fois à court et à long terme et varient considérablement en termes de valeur/importance stratégique. Tâches essentielles : Fournit des conseils quotidiens aux clients, en s'efforçant de maintenir de solides relations avec les clients. En général, aide les propriétaires d'entreprise et les parties prenantes à définir leur exigences commerciales et vis-à-vis nos systèmes. Répondre aux problèmes de base de support de production non résolus et participer à l'analyse et à la résolution au nom de l'entreprise, en passant les problèmes les plus complexes à ses collègues seniors. Sous la supervision générale, aide à résoudre les problèmes des clients, en veillant au respect des SLA et des KPI. Communique les exigences du client aux équipes opérationnelles, aux cas échéants. Qualifications minimales : Éducation Licence d'un collège ou d'une université accréditée requis. Une expérience professionnelle équivalente dans un poste similaire peut remplacer les exigences de formation. Expérience Au moins 1 an d'expérience dans un poste en contact avec le client est requis. Expérience dans la prise en charge de produits complexes souhaitée. Maîtrise de l'anglais et du français Autre Communique clairement avec les clients par téléphone, e-mail et chat Répond aux demandes d'assistance de base des clients, en s'assurant qu'elles sont traitées par ordre de priorité Participe à l'analyse et à la résolution des problèmes de support non résolus, en transmettant les problèmes plus complexes aux collègues seniors. Effectue des tâches administratives, y compris la maintenance des comptes et des utilisateurs Fournit des résultats en utilisant de bonnes compétences interpersonnelles et organisationnelles Aime collaborer avec ses coéquipiers Capacité à faire des heures supplémentaires occasionnelles pendant les périodes à fort volume de travail Connaissance d'autres offres de services notifiés . click apply for full job details
04/25/2024
Full time
For this opening we will consider candidates from the following locations: Toronto,ON,Canada , Canada;,AB,Canada;,MB,Canada;,ON,Canada;,QC,Canada;Calgary,AB,Canada;Kingston,ON,Canada;Montreal,QC,Canada;Vancouver,BC,Canada;Winnipeg,MB,Canada;, United States;,AL,United States;,AZ,United States;,FL,United States;,GA,United States;Chicago,IL,United States;El Segundo,CA,United States Notified , a segment of West Technology Group, is hiring a Bilingual Customer Support Specialist. Ideally, we would like this role to be based out of our Toronto office located at 155 University Avenue. Our expectation at this time is that you would work in the office Tuesday, Wednesday & Thursday with flexibility to work from home on Monday and Friday. If there is not an office within a commutable distance, we may consider this as a remote position in Canada or the United States depending upon the experience and location of the candidate. Fluency in both English and French are required. Please submit your resume in English. Job Summary: The Bilingual Customer Support Specialist team manages the delivery of services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded. Builds and maintains strong client relationships and provides day-to-day client advice and support for their various IR and PR needs. Activities may involve both short- and long-term commitment of service and vary significantly in value/strategic importance. Essential Duties: Provides day to day client advice, working to maintain strong client relationships. Under general direction, assists business owners and stakeholders in defining business and system requirements. Responds to basic unresolved production support issues and participates in analysis and resolution on behalf of the business, escalating more complex issues to senior colleagues. Under general supervision, assists in solving problems for clients, ensuring that SLAs and KPIs are met. Communicates client requirements to operational teams when applicable. Minimum Qualifications: Education Bachelor's degree from an accredited college or university required. Equivalent work experience in a similar position may be substituted for educational requirements. Experience At least 1 year of experience in a client-facing position required. Experience in support of complex products preferred. Fluency in English and French required Other Communicates clearly with clients via phone, email, and chat Responds to basic client support inquiries, ensuring they are handled in order of priority Participates in analysis and resolution of unresolved support issues, escalating more complex issues to senior colleagues Performs administrative duties including account and user maintenance Delivers outcomes using good interpersonal skills and organizational skills Embraces collaborating with teammates Ability to work occasional overtime during high volume periods Knowledge of other Notified service offerings Requires guidance on task initially and requires supervision. Is working in a smaller defined area of the role, this continues to expand as the employee gains more confidence and capability. Applies general knowledge of business developed through education or past experience No supervisory responsibilities; accountable for developing technical contribution Uses existing procedures to solve standard problems; analyses information and standard practices to make judgments Exchanges straightforward information, asks questions and checks for understanding Displays demonstrated knowledge of, and ability to use and learn various technology tools Best In Class! "Best Press Release Distribution Company," MarTech Breakthrough Awards "PR Innovation of the Year," Gold Stevie Winner, 2023 American Business Awards "Marketing/Public Relations Solution," Gold Stevie Winner, 2023 American Business Awards ABOUT NOTIFIED Notified is committed to creating a more connected world by providing you with the tools you need to amplify your story. Together, our platform and our people elevate public relations, investor relations, and marketing for over 10,000 global customers. We believe everyone has a story to tell and we're passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations and every year we run more than 100,000 events! Our products are built so storytellers can do their best work. But we're not just a platform-personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments. CULTURE AND BENEFITS At Notified, we aim to help our employees and their families maintain a healthy work/life balance and build a financially secure future. Self-development and learning are key with all our global employees having access to our internal learning and development university DevelopU for career and skills enhancement. EXAMPLE OFFERINGS: International work environment - we have offices in 17 countries Opportunities for innovation and creativity Hybrid work schedule (office/home) Comprehensive health insurance with localized options Extensive learning opportunities via our in-house virtual university with >8,000 online courses, videos, business books and certification preps Location-specific social outings and company events with amazing colleagues, such as laser tag, board game night, and company-wide trivia night At Notified we don't just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds. Notified, un segment de West Technology Group, recrute un spécialiste du support client bilingue. Idéalement, nous aimerions que ce poste soit basé à notre bureau de Toronto situé au 155 University Avenue. Nous nous attendons actuellement à ce que vous travailliez au bureau les mardis, mercredis et jeudis avec la possibilité de travailler à domicile le lundi et le vendredi. S'il n'y a pas de bureau à distance de déplacement, nous pouvons considérer cela comme un poste éloigné au Canada en fonction de l'expérience et de l'emplacement du candidat. La maîtrise de l'anglais et du français est requise. Veuillez soumettre votre CV en anglais. Résumé du poste :L'équipe de spécialistes du support gère la prestation de services aux clients pour garantir que les SLA (accords de niveau de service) et les KPI (indicateurs de performance clés) sont respectés ou dépassés. Établit et entretient de solides relations avec les clients et fournit des conseils et un soutien quotidien aux clients pour leurs divers besoins en relation de tous nos produits de relations publiques et de relations d'investisseurs. Les activités peuvent impliquer un engagement de service à la fois à court et à long terme et varient considérablement en termes de valeur/importance stratégique. Tâches essentielles : Fournit des conseils quotidiens aux clients, en s'efforçant de maintenir de solides relations avec les clients. En général, aide les propriétaires d'entreprise et les parties prenantes à définir leur exigences commerciales et vis-à-vis nos systèmes. Répondre aux problèmes de base de support de production non résolus et participer à l'analyse et à la résolution au nom de l'entreprise, en passant les problèmes les plus complexes à ses collègues seniors. Sous la supervision générale, aide à résoudre les problèmes des clients, en veillant au respect des SLA et des KPI. Communique les exigences du client aux équipes opérationnelles, aux cas échéants. Qualifications minimales : Éducation Licence d'un collège ou d'une université accréditée requis. Une expérience professionnelle équivalente dans un poste similaire peut remplacer les exigences de formation. Expérience Au moins 1 an d'expérience dans un poste en contact avec le client est requis. Expérience dans la prise en charge de produits complexes souhaitée. Maîtrise de l'anglais et du français Autre Communique clairement avec les clients par téléphone, e-mail et chat Répond aux demandes d'assistance de base des clients, en s'assurant qu'elles sont traitées par ordre de priorité Participe à l'analyse et à la résolution des problèmes de support non résolus, en transmettant les problèmes plus complexes aux collègues seniors. Effectue des tâches administratives, y compris la maintenance des comptes et des utilisateurs Fournit des résultats en utilisant de bonnes compétences interpersonnelles et organisationnelles Aime collaborer avec ses coéquipiers Capacité à faire des heures supplémentaires occasionnelles pendant les périodes à fort volume de travail Connaissance d'autres offres de services notifiés . click apply for full job details
For this opening we will consider candidates from the following locations: Toronto,ON,Canada , Canada;,AB,Canada;,MB,Canada;,ON,Canada;,QC,Canada;Calgary,AB,Canada;Kingston,ON,Canada;Montreal,QC,Canada;Vancouver,BC,Canada;Winnipeg,MB,Canada;, United States;,AL,United States;,AZ,United States;,FL,United States;,GA,United States;Chicago,IL,United States;El Segundo,CA,United States Notified , a segment of West Technology Group, is hiring a Bilingual Customer Support Specialist. Ideally, we would like this role to be based out of our Toronto office located at 155 University Avenue. Our expectation at this time is that you would work in the office Tuesday, Wednesday & Thursday with flexibility to work from home on Monday and Friday. If there is not an office within a commutable distance, we may consider this as a remote position in Canada or the United States depending upon the experience and location of the candidate. Fluency in both English and French are required. Please submit your resume in English. Job Summary: The Bilingual Customer Support Specialist team manages the delivery of services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded. Builds and maintains strong client relationships and provides day-to-day client advice and support for their various IR and PR needs. Activities may involve both short- and long-term commitment of service and vary significantly in value/strategic importance. Essential Duties: Provides day to day client advice, working to maintain strong client relationships. Under general direction, assists business owners and stakeholders in defining business and system requirements. Responds to basic unresolved production support issues and participates in analysis and resolution on behalf of the business, escalating more complex issues to senior colleagues. Under general supervision, assists in solving problems for clients, ensuring that SLAs and KPIs are met. Communicates client requirements to operational teams when applicable. Minimum Qualifications: Education Bachelor's degree from an accredited college or university required. Equivalent work experience in a similar position may be substituted for educational requirements. Experience At least 1 year of experience in a client-facing position required. Experience in support of complex products preferred. Fluency in English and French required Other Communicates clearly with clients via phone, email, and chat Responds to basic client support inquiries, ensuring they are handled in order of priority Participates in analysis and resolution of unresolved support issues, escalating more complex issues to senior colleagues Performs administrative duties including account and user maintenance Delivers outcomes using good interpersonal skills and organizational skills Embraces collaborating with teammates Ability to work occasional overtime during high volume periods Knowledge of other Notified service offerings Requires guidance on task initially and requires supervision. Is working in a smaller defined area of the role, this continues to expand as the employee gains more confidence and capability. Applies general knowledge of business developed through education or past experience No supervisory responsibilities; accountable for developing technical contribution Uses existing procedures to solve standard problems; analyses information and standard practices to make judgments Exchanges straightforward information, asks questions and checks for understanding Displays demonstrated knowledge of, and ability to use and learn various technology tools Best In Class! "Best Press Release Distribution Company," MarTech Breakthrough Awards "PR Innovation of the Year," Gold Stevie Winner, 2023 American Business Awards "Marketing/Public Relations Solution," Gold Stevie Winner, 2023 American Business Awards ABOUT NOTIFIED Notified is committed to creating a more connected world by providing you with the tools you need to amplify your story. Together, our platform and our people elevate public relations, investor relations, and marketing for over 10,000 global customers. We believe everyone has a story to tell and we're passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations and every year we run more than 100,000 events! Our products are built so storytellers can do their best work. But we're not just a platform-personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments. CULTURE AND BENEFITS At Notified, we aim to help our employees and their families maintain a healthy work/life balance and build a financially secure future. Self-development and learning are key with all our global employees having access to our internal learning and development university DevelopU for career and skills enhancement. EXAMPLE OFFERINGS: International work environment - we have offices in 17 countries Opportunities for innovation and creativity Hybrid work schedule (office/home) Comprehensive health insurance with localized options Extensive learning opportunities via our in-house virtual university with >8,000 online courses, videos, business books and certification preps Location-specific social outings and company events with amazing colleagues, such as laser tag, board game night, and company-wide trivia night At Notified we don't just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds. Notified, un segment de West Technology Group, recrute un spécialiste du support client bilingue. Idéalement, nous aimerions que ce poste soit basé à notre bureau de Toronto situé au 155 University Avenue. Nous nous attendons actuellement à ce que vous travailliez au bureau les mardis, mercredis et jeudis avec la possibilité de travailler à domicile le lundi et le vendredi. S'il n'y a pas de bureau à distance de déplacement, nous pouvons considérer cela comme un poste éloigné au Canada en fonction de l'expérience et de l'emplacement du candidat. La maîtrise de l'anglais et du français est requise. Veuillez soumettre votre CV en anglais. Résumé du poste :L'équipe de spécialistes du support gère la prestation de services aux clients pour garantir que les SLA (accords de niveau de service) et les KPI (indicateurs de performance clés) sont respectés ou dépassés. Établit et entretient de solides relations avec les clients et fournit des conseils et un soutien quotidien aux clients pour leurs divers besoins en relation de tous nos produits de relations publiques et de relations d'investisseurs. Les activités peuvent impliquer un engagement de service à la fois à court et à long terme et varient considérablement en termes de valeur/importance stratégique. Tâches essentielles : Fournit des conseils quotidiens aux clients, en s'efforçant de maintenir de solides relations avec les clients. En général, aide les propriétaires d'entreprise et les parties prenantes à définir leur exigences commerciales et vis-à-vis nos systèmes. Répondre aux problèmes de base de support de production non résolus et participer à l'analyse et à la résolution au nom de l'entreprise, en passant les problèmes les plus complexes à ses collègues seniors. Sous la supervision générale, aide à résoudre les problèmes des clients, en veillant au respect des SLA et des KPI. Communique les exigences du client aux équipes opérationnelles, aux cas échéants. Qualifications minimales : Éducation Licence d'un collège ou d'une université accréditée requis. Une expérience professionnelle équivalente dans un poste similaire peut remplacer les exigences de formation. Expérience Au moins 1 an d'expérience dans un poste en contact avec le client est requis. Expérience dans la prise en charge de produits complexes souhaitée. Maîtrise de l'anglais et du français Autre Communique clairement avec les clients par téléphone, e-mail et chat Répond aux demandes d'assistance de base des clients, en s'assurant qu'elles sont traitées par ordre de priorité Participe à l'analyse et à la résolution des problèmes de support non résolus, en transmettant les problèmes plus complexes aux collègues seniors. Effectue des tâches administratives, y compris la maintenance des comptes et des utilisateurs Fournit des résultats en utilisant de bonnes compétences interpersonnelles et organisationnelles Aime collaborer avec ses coéquipiers Capacité à faire des heures supplémentaires occasionnelles pendant les périodes à fort volume de travail Connaissance d'autres offres de services notifiés . click apply for full job details
04/25/2024
Full time
For this opening we will consider candidates from the following locations: Toronto,ON,Canada , Canada;,AB,Canada;,MB,Canada;,ON,Canada;,QC,Canada;Calgary,AB,Canada;Kingston,ON,Canada;Montreal,QC,Canada;Vancouver,BC,Canada;Winnipeg,MB,Canada;, United States;,AL,United States;,AZ,United States;,FL,United States;,GA,United States;Chicago,IL,United States;El Segundo,CA,United States Notified , a segment of West Technology Group, is hiring a Bilingual Customer Support Specialist. Ideally, we would like this role to be based out of our Toronto office located at 155 University Avenue. Our expectation at this time is that you would work in the office Tuesday, Wednesday & Thursday with flexibility to work from home on Monday and Friday. If there is not an office within a commutable distance, we may consider this as a remote position in Canada or the United States depending upon the experience and location of the candidate. Fluency in both English and French are required. Please submit your resume in English. Job Summary: The Bilingual Customer Support Specialist team manages the delivery of services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded. Builds and maintains strong client relationships and provides day-to-day client advice and support for their various IR and PR needs. Activities may involve both short- and long-term commitment of service and vary significantly in value/strategic importance. Essential Duties: Provides day to day client advice, working to maintain strong client relationships. Under general direction, assists business owners and stakeholders in defining business and system requirements. Responds to basic unresolved production support issues and participates in analysis and resolution on behalf of the business, escalating more complex issues to senior colleagues. Under general supervision, assists in solving problems for clients, ensuring that SLAs and KPIs are met. Communicates client requirements to operational teams when applicable. Minimum Qualifications: Education Bachelor's degree from an accredited college or university required. Equivalent work experience in a similar position may be substituted for educational requirements. Experience At least 1 year of experience in a client-facing position required. Experience in support of complex products preferred. Fluency in English and French required Other Communicates clearly with clients via phone, email, and chat Responds to basic client support inquiries, ensuring they are handled in order of priority Participates in analysis and resolution of unresolved support issues, escalating more complex issues to senior colleagues Performs administrative duties including account and user maintenance Delivers outcomes using good interpersonal skills and organizational skills Embraces collaborating with teammates Ability to work occasional overtime during high volume periods Knowledge of other Notified service offerings Requires guidance on task initially and requires supervision. Is working in a smaller defined area of the role, this continues to expand as the employee gains more confidence and capability. Applies general knowledge of business developed through education or past experience No supervisory responsibilities; accountable for developing technical contribution Uses existing procedures to solve standard problems; analyses information and standard practices to make judgments Exchanges straightforward information, asks questions and checks for understanding Displays demonstrated knowledge of, and ability to use and learn various technology tools Best In Class! "Best Press Release Distribution Company," MarTech Breakthrough Awards "PR Innovation of the Year," Gold Stevie Winner, 2023 American Business Awards "Marketing/Public Relations Solution," Gold Stevie Winner, 2023 American Business Awards ABOUT NOTIFIED Notified is committed to creating a more connected world by providing you with the tools you need to amplify your story. Together, our platform and our people elevate public relations, investor relations, and marketing for over 10,000 global customers. We believe everyone has a story to tell and we're passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations and every year we run more than 100,000 events! Our products are built so storytellers can do their best work. But we're not just a platform-personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments. CULTURE AND BENEFITS At Notified, we aim to help our employees and their families maintain a healthy work/life balance and build a financially secure future. Self-development and learning are key with all our global employees having access to our internal learning and development university DevelopU for career and skills enhancement. EXAMPLE OFFERINGS: International work environment - we have offices in 17 countries Opportunities for innovation and creativity Hybrid work schedule (office/home) Comprehensive health insurance with localized options Extensive learning opportunities via our in-house virtual university with >8,000 online courses, videos, business books and certification preps Location-specific social outings and company events with amazing colleagues, such as laser tag, board game night, and company-wide trivia night At Notified we don't just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds. Notified, un segment de West Technology Group, recrute un spécialiste du support client bilingue. Idéalement, nous aimerions que ce poste soit basé à notre bureau de Toronto situé au 155 University Avenue. Nous nous attendons actuellement à ce que vous travailliez au bureau les mardis, mercredis et jeudis avec la possibilité de travailler à domicile le lundi et le vendredi. S'il n'y a pas de bureau à distance de déplacement, nous pouvons considérer cela comme un poste éloigné au Canada en fonction de l'expérience et de l'emplacement du candidat. La maîtrise de l'anglais et du français est requise. Veuillez soumettre votre CV en anglais. Résumé du poste :L'équipe de spécialistes du support gère la prestation de services aux clients pour garantir que les SLA (accords de niveau de service) et les KPI (indicateurs de performance clés) sont respectés ou dépassés. Établit et entretient de solides relations avec les clients et fournit des conseils et un soutien quotidien aux clients pour leurs divers besoins en relation de tous nos produits de relations publiques et de relations d'investisseurs. Les activités peuvent impliquer un engagement de service à la fois à court et à long terme et varient considérablement en termes de valeur/importance stratégique. Tâches essentielles : Fournit des conseils quotidiens aux clients, en s'efforçant de maintenir de solides relations avec les clients. En général, aide les propriétaires d'entreprise et les parties prenantes à définir leur exigences commerciales et vis-à-vis nos systèmes. Répondre aux problèmes de base de support de production non résolus et participer à l'analyse et à la résolution au nom de l'entreprise, en passant les problèmes les plus complexes à ses collègues seniors. Sous la supervision générale, aide à résoudre les problèmes des clients, en veillant au respect des SLA et des KPI. Communique les exigences du client aux équipes opérationnelles, aux cas échéants. Qualifications minimales : Éducation Licence d'un collège ou d'une université accréditée requis. Une expérience professionnelle équivalente dans un poste similaire peut remplacer les exigences de formation. Expérience Au moins 1 an d'expérience dans un poste en contact avec le client est requis. Expérience dans la prise en charge de produits complexes souhaitée. Maîtrise de l'anglais et du français Autre Communique clairement avec les clients par téléphone, e-mail et chat Répond aux demandes d'assistance de base des clients, en s'assurant qu'elles sont traitées par ordre de priorité Participe à l'analyse et à la résolution des problèmes de support non résolus, en transmettant les problèmes plus complexes aux collègues seniors. Effectue des tâches administratives, y compris la maintenance des comptes et des utilisateurs Fournit des résultats en utilisant de bonnes compétences interpersonnelles et organisationnelles Aime collaborer avec ses coéquipiers Capacité à faire des heures supplémentaires occasionnelles pendant les périodes à fort volume de travail Connaissance d'autres offres de services notifiés . click apply for full job details
For this opening we will consider candidates from the following locations: Toronto,ON,Canada , Canada;,AB,Canada;,MB,Canada;,ON,Canada;,QC,Canada;Calgary,AB,Canada;Kingston,ON,Canada;Montreal,QC,Canada;Vancouver,BC,Canada;Winnipeg,MB,Canada;, United States;,AL,United States;,AZ,United States;,FL,United States;,GA,United States;Chicago,IL,United States;El Segundo,CA,United States Notified , a segment of West Technology Group, is hiring a Bilingual Customer Support Specialist. Ideally, we would like this role to be based out of our Toronto office located at 155 University Avenue. Our expectation at this time is that you would work in the office Tuesday, Wednesday & Thursday with flexibility to work from home on Monday and Friday. If there is not an office within a commutable distance, we may consider this as a remote position in Canada or the United States depending upon the experience and location of the candidate. Fluency in both English and French are required. Please submit your resume in English. Job Summary: The Bilingual Customer Support Specialist team manages the delivery of services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded. Builds and maintains strong client relationships and provides day-to-day client advice and support for their various IR and PR needs. Activities may involve both short- and long-term commitment of service and vary significantly in value/strategic importance. Essential Duties: Provides day to day client advice, working to maintain strong client relationships. Under general direction, assists business owners and stakeholders in defining business and system requirements. Responds to basic unresolved production support issues and participates in analysis and resolution on behalf of the business, escalating more complex issues to senior colleagues. Under general supervision, assists in solving problems for clients, ensuring that SLAs and KPIs are met. Communicates client requirements to operational teams when applicable. Minimum Qualifications: Education Bachelor's degree from an accredited college or university required. Equivalent work experience in a similar position may be substituted for educational requirements. Experience At least 1 year of experience in a client-facing position required. Experience in support of complex products preferred. Fluency in English and French required Other Communicates clearly with clients via phone, email, and chat Responds to basic client support inquiries, ensuring they are handled in order of priority Participates in analysis and resolution of unresolved support issues, escalating more complex issues to senior colleagues Performs administrative duties including account and user maintenance Delivers outcomes using good interpersonal skills and organizational skills Embraces collaborating with teammates Ability to work occasional overtime during high volume periods Knowledge of other Notified service offerings Requires guidance on task initially and requires supervision. Is working in a smaller defined area of the role, this continues to expand as the employee gains more confidence and capability. Applies general knowledge of business developed through education or past experience No supervisory responsibilities; accountable for developing technical contribution Uses existing procedures to solve standard problems; analyses information and standard practices to make judgments Exchanges straightforward information, asks questions and checks for understanding Displays demonstrated knowledge of, and ability to use and learn various technology tools Best In Class! "Best Press Release Distribution Company," MarTech Breakthrough Awards "PR Innovation of the Year," Gold Stevie Winner, 2023 American Business Awards "Marketing/Public Relations Solution," Gold Stevie Winner, 2023 American Business Awards ABOUT NOTIFIED Notified is committed to creating a more connected world by providing you with the tools you need to amplify your story. Together, our platform and our people elevate public relations, investor relations, and marketing for over 10,000 global customers. We believe everyone has a story to tell and we're passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations and every year we run more than 100,000 events! Our products are built so storytellers can do their best work. But we're not just a platform-personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments. CULTURE AND BENEFITS At Notified, we aim to help our employees and their families maintain a healthy work/life balance and build a financially secure future. Self-development and learning are key with all our global employees having access to our internal learning and development university DevelopU for career and skills enhancement. EXAMPLE OFFERINGS: International work environment - we have offices in 17 countries Opportunities for innovation and creativity Hybrid work schedule (office/home) Comprehensive health insurance with localized options Extensive learning opportunities via our in-house virtual university with >8,000 online courses, videos, business books and certification preps Location-specific social outings and company events with amazing colleagues, such as laser tag, board game night, and company-wide trivia night At Notified we don't just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds. Notified, un segment de West Technology Group, recrute un spécialiste du support client bilingue. Idéalement, nous aimerions que ce poste soit basé à notre bureau de Toronto situé au 155 University Avenue. Nous nous attendons actuellement à ce que vous travailliez au bureau les mardis, mercredis et jeudis avec la possibilité de travailler à domicile le lundi et le vendredi. S'il n'y a pas de bureau à distance de déplacement, nous pouvons considérer cela comme un poste éloigné au Canada en fonction de l'expérience et de l'emplacement du candidat. La maîtrise de l'anglais et du français est requise. Veuillez soumettre votre CV en anglais. Résumé du poste :L'équipe de spécialistes du support gère la prestation de services aux clients pour garantir que les SLA (accords de niveau de service) et les KPI (indicateurs de performance clés) sont respectés ou dépassés. Établit et entretient de solides relations avec les clients et fournit des conseils et un soutien quotidien aux clients pour leurs divers besoins en relation de tous nos produits de relations publiques et de relations d'investisseurs. Les activités peuvent impliquer un engagement de service à la fois à court et à long terme et varient considérablement en termes de valeur/importance stratégique. Tâches essentielles : Fournit des conseils quotidiens aux clients, en s'efforçant de maintenir de solides relations avec les clients. En général, aide les propriétaires d'entreprise et les parties prenantes à définir leur exigences commerciales et vis-à-vis nos systèmes. Répondre aux problèmes de base de support de production non résolus et participer à l'analyse et à la résolution au nom de l'entreprise, en passant les problèmes les plus complexes à ses collègues seniors. Sous la supervision générale, aide à résoudre les problèmes des clients, en veillant au respect des SLA et des KPI. Communique les exigences du client aux équipes opérationnelles, aux cas échéants. Qualifications minimales : Éducation Licence d'un collège ou d'une université accréditée requis. Une expérience professionnelle équivalente dans un poste similaire peut remplacer les exigences de formation. Expérience Au moins 1 an d'expérience dans un poste en contact avec le client est requis. Expérience dans la prise en charge de produits complexes souhaitée. Maîtrise de l'anglais et du français Autre Communique clairement avec les clients par téléphone, e-mail et chat Répond aux demandes d'assistance de base des clients, en s'assurant qu'elles sont traitées par ordre de priorité Participe à l'analyse et à la résolution des problèmes de support non résolus, en transmettant les problèmes plus complexes aux collègues seniors. Effectue des tâches administratives, y compris la maintenance des comptes et des utilisateurs Fournit des résultats en utilisant de bonnes compétences interpersonnelles et organisationnelles Aime collaborer avec ses coéquipiers Capacité à faire des heures supplémentaires occasionnelles pendant les périodes à fort volume de travail Connaissance d'autres offres de services notifiés . click apply for full job details
04/25/2024
Full time
For this opening we will consider candidates from the following locations: Toronto,ON,Canada , Canada;,AB,Canada;,MB,Canada;,ON,Canada;,QC,Canada;Calgary,AB,Canada;Kingston,ON,Canada;Montreal,QC,Canada;Vancouver,BC,Canada;Winnipeg,MB,Canada;, United States;,AL,United States;,AZ,United States;,FL,United States;,GA,United States;Chicago,IL,United States;El Segundo,CA,United States Notified , a segment of West Technology Group, is hiring a Bilingual Customer Support Specialist. Ideally, we would like this role to be based out of our Toronto office located at 155 University Avenue. Our expectation at this time is that you would work in the office Tuesday, Wednesday & Thursday with flexibility to work from home on Monday and Friday. If there is not an office within a commutable distance, we may consider this as a remote position in Canada or the United States depending upon the experience and location of the candidate. Fluency in both English and French are required. Please submit your resume in English. Job Summary: The Bilingual Customer Support Specialist team manages the delivery of services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded. Builds and maintains strong client relationships and provides day-to-day client advice and support for their various IR and PR needs. Activities may involve both short- and long-term commitment of service and vary significantly in value/strategic importance. Essential Duties: Provides day to day client advice, working to maintain strong client relationships. Under general direction, assists business owners and stakeholders in defining business and system requirements. Responds to basic unresolved production support issues and participates in analysis and resolution on behalf of the business, escalating more complex issues to senior colleagues. Under general supervision, assists in solving problems for clients, ensuring that SLAs and KPIs are met. Communicates client requirements to operational teams when applicable. Minimum Qualifications: Education Bachelor's degree from an accredited college or university required. Equivalent work experience in a similar position may be substituted for educational requirements. Experience At least 1 year of experience in a client-facing position required. Experience in support of complex products preferred. Fluency in English and French required Other Communicates clearly with clients via phone, email, and chat Responds to basic client support inquiries, ensuring they are handled in order of priority Participates in analysis and resolution of unresolved support issues, escalating more complex issues to senior colleagues Performs administrative duties including account and user maintenance Delivers outcomes using good interpersonal skills and organizational skills Embraces collaborating with teammates Ability to work occasional overtime during high volume periods Knowledge of other Notified service offerings Requires guidance on task initially and requires supervision. Is working in a smaller defined area of the role, this continues to expand as the employee gains more confidence and capability. Applies general knowledge of business developed through education or past experience No supervisory responsibilities; accountable for developing technical contribution Uses existing procedures to solve standard problems; analyses information and standard practices to make judgments Exchanges straightforward information, asks questions and checks for understanding Displays demonstrated knowledge of, and ability to use and learn various technology tools Best In Class! "Best Press Release Distribution Company," MarTech Breakthrough Awards "PR Innovation of the Year," Gold Stevie Winner, 2023 American Business Awards "Marketing/Public Relations Solution," Gold Stevie Winner, 2023 American Business Awards ABOUT NOTIFIED Notified is committed to creating a more connected world by providing you with the tools you need to amplify your story. Together, our platform and our people elevate public relations, investor relations, and marketing for over 10,000 global customers. We believe everyone has a story to tell and we're passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations and every year we run more than 100,000 events! Our products are built so storytellers can do their best work. But we're not just a platform-personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments. CULTURE AND BENEFITS At Notified, we aim to help our employees and their families maintain a healthy work/life balance and build a financially secure future. Self-development and learning are key with all our global employees having access to our internal learning and development university DevelopU for career and skills enhancement. EXAMPLE OFFERINGS: International work environment - we have offices in 17 countries Opportunities for innovation and creativity Hybrid work schedule (office/home) Comprehensive health insurance with localized options Extensive learning opportunities via our in-house virtual university with >8,000 online courses, videos, business books and certification preps Location-specific social outings and company events with amazing colleagues, such as laser tag, board game night, and company-wide trivia night At Notified we don't just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds. Notified, un segment de West Technology Group, recrute un spécialiste du support client bilingue. Idéalement, nous aimerions que ce poste soit basé à notre bureau de Toronto situé au 155 University Avenue. Nous nous attendons actuellement à ce que vous travailliez au bureau les mardis, mercredis et jeudis avec la possibilité de travailler à domicile le lundi et le vendredi. S'il n'y a pas de bureau à distance de déplacement, nous pouvons considérer cela comme un poste éloigné au Canada en fonction de l'expérience et de l'emplacement du candidat. La maîtrise de l'anglais et du français est requise. Veuillez soumettre votre CV en anglais. Résumé du poste :L'équipe de spécialistes du support gère la prestation de services aux clients pour garantir que les SLA (accords de niveau de service) et les KPI (indicateurs de performance clés) sont respectés ou dépassés. Établit et entretient de solides relations avec les clients et fournit des conseils et un soutien quotidien aux clients pour leurs divers besoins en relation de tous nos produits de relations publiques et de relations d'investisseurs. Les activités peuvent impliquer un engagement de service à la fois à court et à long terme et varient considérablement en termes de valeur/importance stratégique. Tâches essentielles : Fournit des conseils quotidiens aux clients, en s'efforçant de maintenir de solides relations avec les clients. En général, aide les propriétaires d'entreprise et les parties prenantes à définir leur exigences commerciales et vis-à-vis nos systèmes. Répondre aux problèmes de base de support de production non résolus et participer à l'analyse et à la résolution au nom de l'entreprise, en passant les problèmes les plus complexes à ses collègues seniors. Sous la supervision générale, aide à résoudre les problèmes des clients, en veillant au respect des SLA et des KPI. Communique les exigences du client aux équipes opérationnelles, aux cas échéants. Qualifications minimales : Éducation Licence d'un collège ou d'une université accréditée requis. Une expérience professionnelle équivalente dans un poste similaire peut remplacer les exigences de formation. Expérience Au moins 1 an d'expérience dans un poste en contact avec le client est requis. Expérience dans la prise en charge de produits complexes souhaitée. Maîtrise de l'anglais et du français Autre Communique clairement avec les clients par téléphone, e-mail et chat Répond aux demandes d'assistance de base des clients, en s'assurant qu'elles sont traitées par ordre de priorité Participe à l'analyse et à la résolution des problèmes de support non résolus, en transmettant les problèmes plus complexes aux collègues seniors. Effectue des tâches administratives, y compris la maintenance des comptes et des utilisateurs Fournit des résultats en utilisant de bonnes compétences interpersonnelles et organisationnelles Aime collaborer avec ses coéquipiers Capacité à faire des heures supplémentaires occasionnelles pendant les périodes à fort volume de travail Connaissance d'autres offres de services notifiés . click apply for full job details
For this opening we will consider candidates from the following locations: Toronto,ON,Canada , Canada;,AB,Canada;,MB,Canada;,ON,Canada;,QC,Canada;Calgary,AB,Canada;Kingston,ON,Canada;Montreal,QC,Canada;Vancouver,BC,Canada;Winnipeg,MB,Canada;, United States;,AL,United States;,AZ,United States;,FL,United States;,GA,United States;Chicago,IL,United States;El Segundo,CA,United States Notified , a segment of West Technology Group, is hiring a Bilingual Customer Support Specialist. Ideally, we would like this role to be based out of our Toronto office located at 155 University Avenue. Our expectation at this time is that you would work in the office Tuesday, Wednesday & Thursday with flexibility to work from home on Monday and Friday. If there is not an office within a commutable distance, we may consider this as a remote position in Canada or the United States depending upon the experience and location of the candidate. Fluency in both English and French are required. Please submit your resume in English. Job Summary: The Bilingual Customer Support Specialist team manages the delivery of services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded. Builds and maintains strong client relationships and provides day-to-day client advice and support for their various IR and PR needs. Activities may involve both short- and long-term commitment of service and vary significantly in value/strategic importance. Essential Duties: Provides day to day client advice, working to maintain strong client relationships. Under general direction, assists business owners and stakeholders in defining business and system requirements. Responds to basic unresolved production support issues and participates in analysis and resolution on behalf of the business, escalating more complex issues to senior colleagues. Under general supervision, assists in solving problems for clients, ensuring that SLAs and KPIs are met. Communicates client requirements to operational teams when applicable. Minimum Qualifications: Education Bachelor's degree from an accredited college or university required. Equivalent work experience in a similar position may be substituted for educational requirements. Experience At least 1 year of experience in a client-facing position required. Experience in support of complex products preferred. Fluency in English and French required Other Communicates clearly with clients via phone, email, and chat Responds to basic client support inquiries, ensuring they are handled in order of priority Participates in analysis and resolution of unresolved support issues, escalating more complex issues to senior colleagues Performs administrative duties including account and user maintenance Delivers outcomes using good interpersonal skills and organizational skills Embraces collaborating with teammates Ability to work occasional overtime during high volume periods Knowledge of other Notified service offerings Requires guidance on task initially and requires supervision. Is working in a smaller defined area of the role, this continues to expand as the employee gains more confidence and capability. Applies general knowledge of business developed through education or past experience No supervisory responsibilities; accountable for developing technical contribution Uses existing procedures to solve standard problems; analyses information and standard practices to make judgments Exchanges straightforward information, asks questions and checks for understanding Displays demonstrated knowledge of, and ability to use and learn various technology tools Best In Class! "Best Press Release Distribution Company," MarTech Breakthrough Awards "PR Innovation of the Year," Gold Stevie Winner, 2023 American Business Awards "Marketing/Public Relations Solution," Gold Stevie Winner, 2023 American Business Awards ABOUT NOTIFIED Notified is committed to creating a more connected world by providing you with the tools you need to amplify your story. Together, our platform and our people elevate public relations, investor relations, and marketing for over 10,000 global customers. We believe everyone has a story to tell and we're passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations and every year we run more than 100,000 events! Our products are built so storytellers can do their best work. But we're not just a platform-personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments. CULTURE AND BENEFITS At Notified, we aim to help our employees and their families maintain a healthy work/life balance and build a financially secure future. Self-development and learning are key with all our global employees having access to our internal learning and development university DevelopU for career and skills enhancement. EXAMPLE OFFERINGS: International work environment - we have offices in 17 countries Opportunities for innovation and creativity Hybrid work schedule (office/home) Comprehensive health insurance with localized options Extensive learning opportunities via our in-house virtual university with >8,000 online courses, videos, business books and certification preps Location-specific social outings and company events with amazing colleagues, such as laser tag, board game night, and company-wide trivia night At Notified we don't just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds. Notified, un segment de West Technology Group, recrute un spécialiste du support client bilingue. Idéalement, nous aimerions que ce poste soit basé à notre bureau de Toronto situé au 155 University Avenue. Nous nous attendons actuellement à ce que vous travailliez au bureau les mardis, mercredis et jeudis avec la possibilité de travailler à domicile le lundi et le vendredi. S'il n'y a pas de bureau à distance de déplacement, nous pouvons considérer cela comme un poste éloigné au Canada en fonction de l'expérience et de l'emplacement du candidat. La maîtrise de l'anglais et du français est requise. Veuillez soumettre votre CV en anglais. Résumé du poste :L'équipe de spécialistes du support gère la prestation de services aux clients pour garantir que les SLA (accords de niveau de service) et les KPI (indicateurs de performance clés) sont respectés ou dépassés. Établit et entretient de solides relations avec les clients et fournit des conseils et un soutien quotidien aux clients pour leurs divers besoins en relation de tous nos produits de relations publiques et de relations d'investisseurs. Les activités peuvent impliquer un engagement de service à la fois à court et à long terme et varient considérablement en termes de valeur/importance stratégique. Tâches essentielles : Fournit des conseils quotidiens aux clients, en s'efforçant de maintenir de solides relations avec les clients. En général, aide les propriétaires d'entreprise et les parties prenantes à définir leur exigences commerciales et vis-à-vis nos systèmes. Répondre aux problèmes de base de support de production non résolus et participer à l'analyse et à la résolution au nom de l'entreprise, en passant les problèmes les plus complexes à ses collègues seniors. Sous la supervision générale, aide à résoudre les problèmes des clients, en veillant au respect des SLA et des KPI. Communique les exigences du client aux équipes opérationnelles, aux cas échéants. Qualifications minimales : Éducation Licence d'un collège ou d'une université accréditée requis. Une expérience professionnelle équivalente dans un poste similaire peut remplacer les exigences de formation. Expérience Au moins 1 an d'expérience dans un poste en contact avec le client est requis. Expérience dans la prise en charge de produits complexes souhaitée. Maîtrise de l'anglais et du français Autre Communique clairement avec les clients par téléphone, e-mail et chat Répond aux demandes d'assistance de base des clients, en s'assurant qu'elles sont traitées par ordre de priorité Participe à l'analyse et à la résolution des problèmes de support non résolus, en transmettant les problèmes plus complexes aux collègues seniors. Effectue des tâches administratives, y compris la maintenance des comptes et des utilisateurs Fournit des résultats en utilisant de bonnes compétences interpersonnelles et organisationnelles Aime collaborer avec ses coéquipiers Capacité à faire des heures supplémentaires occasionnelles pendant les périodes à fort volume de travail Connaissance d'autres offres de services notifiés . click apply for full job details
04/25/2024
Full time
For this opening we will consider candidates from the following locations: Toronto,ON,Canada , Canada;,AB,Canada;,MB,Canada;,ON,Canada;,QC,Canada;Calgary,AB,Canada;Kingston,ON,Canada;Montreal,QC,Canada;Vancouver,BC,Canada;Winnipeg,MB,Canada;, United States;,AL,United States;,AZ,United States;,FL,United States;,GA,United States;Chicago,IL,United States;El Segundo,CA,United States Notified , a segment of West Technology Group, is hiring a Bilingual Customer Support Specialist. Ideally, we would like this role to be based out of our Toronto office located at 155 University Avenue. Our expectation at this time is that you would work in the office Tuesday, Wednesday & Thursday with flexibility to work from home on Monday and Friday. If there is not an office within a commutable distance, we may consider this as a remote position in Canada or the United States depending upon the experience and location of the candidate. Fluency in both English and French are required. Please submit your resume in English. Job Summary: The Bilingual Customer Support Specialist team manages the delivery of services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) are met or exceeded. Builds and maintains strong client relationships and provides day-to-day client advice and support for their various IR and PR needs. Activities may involve both short- and long-term commitment of service and vary significantly in value/strategic importance. Essential Duties: Provides day to day client advice, working to maintain strong client relationships. Under general direction, assists business owners and stakeholders in defining business and system requirements. Responds to basic unresolved production support issues and participates in analysis and resolution on behalf of the business, escalating more complex issues to senior colleagues. Under general supervision, assists in solving problems for clients, ensuring that SLAs and KPIs are met. Communicates client requirements to operational teams when applicable. Minimum Qualifications: Education Bachelor's degree from an accredited college or university required. Equivalent work experience in a similar position may be substituted for educational requirements. Experience At least 1 year of experience in a client-facing position required. Experience in support of complex products preferred. Fluency in English and French required Other Communicates clearly with clients via phone, email, and chat Responds to basic client support inquiries, ensuring they are handled in order of priority Participates in analysis and resolution of unresolved support issues, escalating more complex issues to senior colleagues Performs administrative duties including account and user maintenance Delivers outcomes using good interpersonal skills and organizational skills Embraces collaborating with teammates Ability to work occasional overtime during high volume periods Knowledge of other Notified service offerings Requires guidance on task initially and requires supervision. Is working in a smaller defined area of the role, this continues to expand as the employee gains more confidence and capability. Applies general knowledge of business developed through education or past experience No supervisory responsibilities; accountable for developing technical contribution Uses existing procedures to solve standard problems; analyses information and standard practices to make judgments Exchanges straightforward information, asks questions and checks for understanding Displays demonstrated knowledge of, and ability to use and learn various technology tools Best In Class! "Best Press Release Distribution Company," MarTech Breakthrough Awards "PR Innovation of the Year," Gold Stevie Winner, 2023 American Business Awards "Marketing/Public Relations Solution," Gold Stevie Winner, 2023 American Business Awards ABOUT NOTIFIED Notified is committed to creating a more connected world by providing you with the tools you need to amplify your story. Together, our platform and our people elevate public relations, investor relations, and marketing for over 10,000 global customers. We believe everyone has a story to tell and we're passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations and every year we run more than 100,000 events! Our products are built so storytellers can do their best work. But we're not just a platform-personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments. CULTURE AND BENEFITS At Notified, we aim to help our employees and their families maintain a healthy work/life balance and build a financially secure future. Self-development and learning are key with all our global employees having access to our internal learning and development university DevelopU for career and skills enhancement. EXAMPLE OFFERINGS: International work environment - we have offices in 17 countries Opportunities for innovation and creativity Hybrid work schedule (office/home) Comprehensive health insurance with localized options Extensive learning opportunities via our in-house virtual university with >8,000 online courses, videos, business books and certification preps Location-specific social outings and company events with amazing colleagues, such as laser tag, board game night, and company-wide trivia night At Notified we don't just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds. Notified, un segment de West Technology Group, recrute un spécialiste du support client bilingue. Idéalement, nous aimerions que ce poste soit basé à notre bureau de Toronto situé au 155 University Avenue. Nous nous attendons actuellement à ce que vous travailliez au bureau les mardis, mercredis et jeudis avec la possibilité de travailler à domicile le lundi et le vendredi. S'il n'y a pas de bureau à distance de déplacement, nous pouvons considérer cela comme un poste éloigné au Canada en fonction de l'expérience et de l'emplacement du candidat. La maîtrise de l'anglais et du français est requise. Veuillez soumettre votre CV en anglais. Résumé du poste :L'équipe de spécialistes du support gère la prestation de services aux clients pour garantir que les SLA (accords de niveau de service) et les KPI (indicateurs de performance clés) sont respectés ou dépassés. Établit et entretient de solides relations avec les clients et fournit des conseils et un soutien quotidien aux clients pour leurs divers besoins en relation de tous nos produits de relations publiques et de relations d'investisseurs. Les activités peuvent impliquer un engagement de service à la fois à court et à long terme et varient considérablement en termes de valeur/importance stratégique. Tâches essentielles : Fournit des conseils quotidiens aux clients, en s'efforçant de maintenir de solides relations avec les clients. En général, aide les propriétaires d'entreprise et les parties prenantes à définir leur exigences commerciales et vis-à-vis nos systèmes. Répondre aux problèmes de base de support de production non résolus et participer à l'analyse et à la résolution au nom de l'entreprise, en passant les problèmes les plus complexes à ses collègues seniors. Sous la supervision générale, aide à résoudre les problèmes des clients, en veillant au respect des SLA et des KPI. Communique les exigences du client aux équipes opérationnelles, aux cas échéants. Qualifications minimales : Éducation Licence d'un collège ou d'une université accréditée requis. Une expérience professionnelle équivalente dans un poste similaire peut remplacer les exigences de formation. Expérience Au moins 1 an d'expérience dans un poste en contact avec le client est requis. Expérience dans la prise en charge de produits complexes souhaitée. Maîtrise de l'anglais et du français Autre Communique clairement avec les clients par téléphone, e-mail et chat Répond aux demandes d'assistance de base des clients, en s'assurant qu'elles sont traitées par ordre de priorité Participe à l'analyse et à la résolution des problèmes de support non résolus, en transmettant les problèmes plus complexes aux collègues seniors. Effectue des tâches administratives, y compris la maintenance des comptes et des utilisateurs Fournit des résultats en utilisant de bonnes compétences interpersonnelles et organisationnelles Aime collaborer avec ses coéquipiers Capacité à faire des heures supplémentaires occasionnelles pendant les périodes à fort volume de travail Connaissance d'autres offres de services notifiés . click apply for full job details
Job Title: EHS Specialist - I (Assistant) Job Location: Rahway, NJ Job Duration: 7+ months Job Description: We are seeking a highly skilled and motivated individual to join our team as an EHS Systems Support Contract. In this role, you will be responsible for providing support for Global Safety & Environment digital systems and applications. You will play a critical role in ensuring the smooth operation and functionality of our digital strategy. • Assist users in resolving technical problems and provide guidance on system usage by working with our partners in IT and ensuring defined processes are followed. • Create and maintain documentation and resources for digital systems, including SharePoint User Success Centre's, Training Documentation, and other material. • Assist with the generation of reports from our Global Safety & Environment Enterprise Systems. • Work with our partners to manage and prioritize support tickets, ensuring timely resolution of issues. Escalate complex problems to appropriate teams or vendors when necessary. Keep users informed about the status of their requests. • Collaborate with cross-functional teams, including IT, and business units, to identify and implement system enhancements and optimizations. Provide feedback and suggestions for improving system usability and performance. • Monitor system tickets and performance metrics to identify potential issues or trends. Generate regular reports on system performance, user feedback, and support ticket statistics. • Support the implementation of digital tools by developing and executing site communication, training, and site adoption project plans. • Assist in creating and editing content for various communication channels, including newsletters, website content, and internal communications. Ensure content is accurate, engaging, and aligned with the organization's brand and messaging. • Support internal communication efforts by assisting in the development and distribution of internal newsletters, memos, and announcements. • Assist in monitoring and analysing communication metrics, such as website traffic, social media engagement, and email open rates. Prepare reports and provide insights to improve communication strategies and tactics.
04/25/2024
Full time
Job Title: EHS Specialist - I (Assistant) Job Location: Rahway, NJ Job Duration: 7+ months Job Description: We are seeking a highly skilled and motivated individual to join our team as an EHS Systems Support Contract. In this role, you will be responsible for providing support for Global Safety & Environment digital systems and applications. You will play a critical role in ensuring the smooth operation and functionality of our digital strategy. • Assist users in resolving technical problems and provide guidance on system usage by working with our partners in IT and ensuring defined processes are followed. • Create and maintain documentation and resources for digital systems, including SharePoint User Success Centre's, Training Documentation, and other material. • Assist with the generation of reports from our Global Safety & Environment Enterprise Systems. • Work with our partners to manage and prioritize support tickets, ensuring timely resolution of issues. Escalate complex problems to appropriate teams or vendors when necessary. Keep users informed about the status of their requests. • Collaborate with cross-functional teams, including IT, and business units, to identify and implement system enhancements and optimizations. Provide feedback and suggestions for improving system usability and performance. • Monitor system tickets and performance metrics to identify potential issues or trends. Generate regular reports on system performance, user feedback, and support ticket statistics. • Support the implementation of digital tools by developing and executing site communication, training, and site adoption project plans. • Assist in creating and editing content for various communication channels, including newsletters, website content, and internal communications. Ensure content is accurate, engaging, and aligned with the organization's brand and messaging. • Support internal communication efforts by assisting in the development and distribution of internal newsletters, memos, and announcements. • Assist in monitoring and analysing communication metrics, such as website traffic, social media engagement, and email open rates. Prepare reports and provide insights to improve communication strategies and tactics.
US Department of Transportation
Montgomery, Alabama
Summary This position is perfect for a mission focused highway safety professional with knowledge of highway safety programs including road safety. Demonstrated ability to relate to all types of personalities in challenging and, at times, contentious circumstances is essential to success. This is a good position for a person who wants to be challenged, who possesses leadership skills, and who wants to advance within the Federal Motor Carrier Safety Administration. Learn more about this agency Help Overview Accepting applications Open & closing dates 04/09/2024 to 04/23/2024 This job will close when we have received 50 applications which may be sooner than the closing date. Learn more Salary $103,409 - $134,435 per year Pay scale & grade GS 13 Help Location 1 vacancy in the following location: Montgomery, AL Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required 25% or less - Some travel required. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time - Full Time Service Competitive Promotion potential 13 Job family (Series) 2125 Highway Safety Supervisory status No Security clearance Other Drug test Yes Position sensitivity and risk Non-sensitive (NS)/Low Risk Trust determination process Suitability/Fitness Announcement number FMCSA.FO- Control number Help This job is open to Individuals with disabilities Federal employees - Competitive service Current or former competitive service federal employees. Career transition (CTAP, ICTAP, RPL) Federal employees who meet the definition of a "surplus" or "displaced" employee. Land & base management Certain current or former term or temporary federal employees of a land or base management agency. Military spouses Family of overseas employees Family members of a federal employee or uniformed service member who is or was, working overseas. Peace Corps & AmeriCorps Vista The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Special authorities Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations. Veterans Clarification from the agency Open to current and former Federal employees with competitive status, VEOA Applicants, AND All U.S. Citizens. This is not a Bargaining unit position. Videos Help Duties As a Highway Safety Specialist (State Programs Specialist), you will: Responsible for administering the Commercial Drivers License (CDL) Program in the State. This responsibility requires that the incumbent take all necessary actions to ensure that the State complies with established laws, regulations, policies, and guidelines. Responsible for planning, coordinating and conducting a program review at least once every three years, along with a follow-up process review each year until all outstanding issues identified in the program are resolved. Responsible for administering the Motor Carrier Safety Assistance Program (MCSAP). This includes providing information, guidance, and assistance to the State commercial motor vehicle safety program; and conducts first level reviews of the annual Commercial Vehicle Safety Plan (CVSP) and grant applications. Responsible for administering the Intelligent Transportation System/Commercial Vehicle Operations (ITS/CVO) programs within the Division. Responsible for the implementation of the Performance and Registration Information System Management (PRISM) in the State. Represents the FMSCA in interactions with persons outside the Federal Motor Carrier Safety Administration, such as owners of major motor carriers and their employees, contractors, state and federal agency leaders and their key representatives to include the Commissioner of the Department of Public Safety, senior officials of the Highway Patrol, the Director of the state Department of Transportation and key senior officials involved in transportation safety. The ideal candidate is a mission focused highway safety professional with knowledge of highway safety programs including road safety. Demonstrated ability to relate to all types of personalities in challenging and, at times, contentious circumstances is essential to success. This is a good and important management position within Division for a person who wants to be challenged, who possesses leadership skills, and who wants to advance within the Federal Motor Carrier Safety Administration. The safety professional should be able to provide training to State Partners and Division Staff and provide extensive monitoring to the State and Federal Investigators. The candidate will serve in a supportive role with Federal Programs and the Certified Investigative Staff with obtaining crash reports, vehicle registrations and licensing records requests from our State Partners in their conducting motor carrier compliance reviews and inspections. Help Requirements Conditions of Employment You must be a U.S.Citizen and eligible for consideration. You must meet specialized experience to qualify. Required documents must be submitted by the closing date. Submit application and resume online by 11:59 PM EST on the closing date. CONDITIONS OF EMPLOYMENT: SELECTIVE SERVICE: Males born after 12/31/1959 must be registered for the Selective Service. GOVERNMENT TRAVEL CARD: This position involves travel. A government contractor-issued travel card will be issued and must be retained for official business only. PCS/RELOCATION/RECRUITMENT: Permanent Change of Station (PCS), Relocation, and Recruitment Incentive authorization varies by position/selection and a service agreement may be required. PROBATIONARY PERIOD: You must complete a one-year probationary period (unless already completed). TIME-IN-GRADE: Federal applicants must have served 52 weeks at the next lower grade in the competitive or excepted service in the executive branch to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. DEU REQUIREMENTS: Applicants selected under delegated examining procedures may be required to successfully complete a one-year probationary period (unless already completed). DRUG TEST: Tentatively selected candidates are required to undergo urinalysis in accordance with DOT 3910.1D entitled "Drug and Alcohol-Free Departmental Workplace", which includes testing for marijuana. Marijuana is legal in some states, however it's still illegal at the federal level. Therefore, if selected for the position you will be required to submit to a pre-employment/pre-appointment drug test, you will also be subject to Random Drug Testing. Failure or refusal to take a drug test may result in disciplinary action up to and including removal from federal service. TELEWORK ELIGIBILITY: This position may be eligible for occasional and/or regularly scheduled telework. The number of telework days approved will be determined by your immediate supervisor or manager following the agency's telework policy and guidance. If participating in the telework program, you will be required to sign a telework agreement detailing agency telework policy requirements, working conditions, and expectations for the position. Qualifications To meet the minimum qualifications for this position, you must meet the specialized experience qualifications for the grade at which you are requesting consideration. To qualify for the Grade 13, you must have at least one year of experience equal or equivalent to the GS-12, it must include: Experience analyzing and applying regulations, precedent decisions, interpretations and issues related to motor carrier safety and Federal compliance enforcement programs, including the management of Federal grants to state partners. Experience planning, managing, and/or evaluating complex motor carrier safety programs, including grant programs. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Grants Management - Knowledge of requirements, practices, and procedures for soliciting, receiving, reviewing, and processing proposals, and awarding and administering grants and agreements. Interpersonal Skills - Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. Partnering - Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals. Performance Measurement - Knowledge of the principles and methods for evaluating program or organizational performance using financial and non-financial measures, including identification of evaluation factors (for example, workload, personnel requirements), metrics, and outcomes. Reading Comprehension - Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations. For all types of consideration, experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For additional information about applying to Federal positions, please click on the following link: All applicants must meet all qualification requirements by the closing date of this announcement . click apply for full job details
04/25/2024
Full time
Summary This position is perfect for a mission focused highway safety professional with knowledge of highway safety programs including road safety. Demonstrated ability to relate to all types of personalities in challenging and, at times, contentious circumstances is essential to success. This is a good position for a person who wants to be challenged, who possesses leadership skills, and who wants to advance within the Federal Motor Carrier Safety Administration. Learn more about this agency Help Overview Accepting applications Open & closing dates 04/09/2024 to 04/23/2024 This job will close when we have received 50 applications which may be sooner than the closing date. Learn more Salary $103,409 - $134,435 per year Pay scale & grade GS 13 Help Location 1 vacancy in the following location: Montgomery, AL Remote job No Telework eligible Yes-as determined by the agency policy. Travel Required 25% or less - Some travel required. Relocation expenses reimbursed No Appointment type Permanent Work schedule Full-time - Full Time Service Competitive Promotion potential 13 Job family (Series) 2125 Highway Safety Supervisory status No Security clearance Other Drug test Yes Position sensitivity and risk Non-sensitive (NS)/Low Risk Trust determination process Suitability/Fitness Announcement number FMCSA.FO- Control number Help This job is open to Individuals with disabilities Federal employees - Competitive service Current or former competitive service federal employees. Career transition (CTAP, ICTAP, RPL) Federal employees who meet the definition of a "surplus" or "displaced" employee. Land & base management Certain current or former term or temporary federal employees of a land or base management agency. Military spouses Family of overseas employees Family members of a federal employee or uniformed service member who is or was, working overseas. Peace Corps & AmeriCorps Vista The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Special authorities Individuals eligible under a special authority not listed above, but defined in the federal hiring regulations. Veterans Clarification from the agency Open to current and former Federal employees with competitive status, VEOA Applicants, AND All U.S. Citizens. This is not a Bargaining unit position. Videos Help Duties As a Highway Safety Specialist (State Programs Specialist), you will: Responsible for administering the Commercial Drivers License (CDL) Program in the State. This responsibility requires that the incumbent take all necessary actions to ensure that the State complies with established laws, regulations, policies, and guidelines. Responsible for planning, coordinating and conducting a program review at least once every three years, along with a follow-up process review each year until all outstanding issues identified in the program are resolved. Responsible for administering the Motor Carrier Safety Assistance Program (MCSAP). This includes providing information, guidance, and assistance to the State commercial motor vehicle safety program; and conducts first level reviews of the annual Commercial Vehicle Safety Plan (CVSP) and grant applications. Responsible for administering the Intelligent Transportation System/Commercial Vehicle Operations (ITS/CVO) programs within the Division. Responsible for the implementation of the Performance and Registration Information System Management (PRISM) in the State. Represents the FMSCA in interactions with persons outside the Federal Motor Carrier Safety Administration, such as owners of major motor carriers and their employees, contractors, state and federal agency leaders and their key representatives to include the Commissioner of the Department of Public Safety, senior officials of the Highway Patrol, the Director of the state Department of Transportation and key senior officials involved in transportation safety. The ideal candidate is a mission focused highway safety professional with knowledge of highway safety programs including road safety. Demonstrated ability to relate to all types of personalities in challenging and, at times, contentious circumstances is essential to success. This is a good and important management position within Division for a person who wants to be challenged, who possesses leadership skills, and who wants to advance within the Federal Motor Carrier Safety Administration. The safety professional should be able to provide training to State Partners and Division Staff and provide extensive monitoring to the State and Federal Investigators. The candidate will serve in a supportive role with Federal Programs and the Certified Investigative Staff with obtaining crash reports, vehicle registrations and licensing records requests from our State Partners in their conducting motor carrier compliance reviews and inspections. Help Requirements Conditions of Employment You must be a U.S.Citizen and eligible for consideration. You must meet specialized experience to qualify. Required documents must be submitted by the closing date. Submit application and resume online by 11:59 PM EST on the closing date. CONDITIONS OF EMPLOYMENT: SELECTIVE SERVICE: Males born after 12/31/1959 must be registered for the Selective Service. GOVERNMENT TRAVEL CARD: This position involves travel. A government contractor-issued travel card will be issued and must be retained for official business only. PCS/RELOCATION/RECRUITMENT: Permanent Change of Station (PCS), Relocation, and Recruitment Incentive authorization varies by position/selection and a service agreement may be required. PROBATIONARY PERIOD: You must complete a one-year probationary period (unless already completed). TIME-IN-GRADE: Federal applicants must have served 52 weeks at the next lower grade in the competitive or excepted service in the executive branch to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. DEU REQUIREMENTS: Applicants selected under delegated examining procedures may be required to successfully complete a one-year probationary period (unless already completed). DRUG TEST: Tentatively selected candidates are required to undergo urinalysis in accordance with DOT 3910.1D entitled "Drug and Alcohol-Free Departmental Workplace", which includes testing for marijuana. Marijuana is legal in some states, however it's still illegal at the federal level. Therefore, if selected for the position you will be required to submit to a pre-employment/pre-appointment drug test, you will also be subject to Random Drug Testing. Failure or refusal to take a drug test may result in disciplinary action up to and including removal from federal service. TELEWORK ELIGIBILITY: This position may be eligible for occasional and/or regularly scheduled telework. The number of telework days approved will be determined by your immediate supervisor or manager following the agency's telework policy and guidance. If participating in the telework program, you will be required to sign a telework agreement detailing agency telework policy requirements, working conditions, and expectations for the position. Qualifications To meet the minimum qualifications for this position, you must meet the specialized experience qualifications for the grade at which you are requesting consideration. To qualify for the Grade 13, you must have at least one year of experience equal or equivalent to the GS-12, it must include: Experience analyzing and applying regulations, precedent decisions, interpretations and issues related to motor carrier safety and Federal compliance enforcement programs, including the management of Federal grants to state partners. Experience planning, managing, and/or evaluating complex motor carrier safety programs, including grant programs. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Grants Management - Knowledge of requirements, practices, and procedures for soliciting, receiving, reviewing, and processing proposals, and awarding and administering grants and agreements. Interpersonal Skills - Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations. Partnering - Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals. Performance Measurement - Knowledge of the principles and methods for evaluating program or organizational performance using financial and non-financial measures, including identification of evaluation factors (for example, workload, personnel requirements), metrics, and outcomes. Reading Comprehension - Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations. For all types of consideration, experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. For additional information about applying to Federal positions, please click on the following link: All applicants must meet all qualification requirements by the closing date of this announcement . click apply for full job details