Lab Coordinator

Job Title: Lab Coordinator

Location: Grand Island, NY, 14072

Duration: 11 months

Position summary:

• When you are part of the team at you will do important work, like helping customers in finding cures for cancer, protecting the environment, or making sure our food is safe.

• Your work will have real-world impact, and you will be supported in achieving your career goals.

Location/Division Specific Information:

• The Client Services Technical Applications Specialist is part of the Bio Production Program Management Team.
• With an innovative and broad life sciences portfolio, a strong presence at bench, best-in-class web and e-commerce channels, industry-leading customer order support and one of the most technically experienced sales and client services support teams, the Bioproduction Division brings incredible core strength to the broader company.

Major Responsibilities:

• The Client Services Technical Applications Specialist is responsible for providing pre- and post-sales technical support of products to customers and field personnel, as well as relaying customer feedback to the organization.

Key Roles:

• Provide technical support for cell culture product lines and services by answering customer technical inquiries.
• Inquiries may be received via telephone, email, or web chat.
• Actively participate in projects related to customer change notification and approvals processes.
• Communicate with customers in relation to change notification and order management and/or technical questions.
• Accurately record pertinent information from customer contacts in Customer Relationship Management system.
• Work with interfacing functions to ensure timely and accurate processing of customer requests (Quality, Procurement, Planning, Feasibility, Packaging Engineering, Pricing, and Bioproduction team members.
• Meet business objectives related to customer requests including customer service level targets, project management, and revenue goals.
• Candidate will be required to run reports, analyse data, develop presentations, lead customer conference calls.
• Participates in or leads weekly/biweekly/monthly status update meetings or calls with the BPD Account Manager and/or Regional Team.
• Leads cross-functional teams for customer specific projects or global programs.
• When troubleshooting customer technical issues with Technical Experts to identify and understand the functional components of their customers processes and align the appropriate Client resources and stakeholders to address and resolve technical issues in a timely manner.
• Support the Project Management Team with the completion of customer questionnaires for cell culture media products.
• Some travel may be required for the position

Education:
Minimum Qualifications: B.S., B.A. or M.S. in life sciences or chemistry or a similar field.

Experience:

• 3+ years of laboratory experience in cell culture techniques required.
• Experience in cell culture workflow techniques (culturing, cryopreservation, growth and expansion, serum free/suspension culturing) is most applicable.
• Prior experience in customer service a plus.

Knowledge, Skills, Abilities:

• Proven ability to quickly learn large amounts of new, complex technical information.
• Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues
• Ability to manage multiple priorities.
• Problem-solving ability
• Computer literacy, including spreadsheet, database, word processing and Internet applications.