Job Description
Performs a variety of duties involved with food service for patients. Serves meals and snacks to patients in a professional manner. Ensures rotation of floor supplies and maintains supplies up to PAR (Periodic Automatic Replenishment) levels. Delivers appropriate room service menus to patients, instructing patients on meal ordering systems. Assesses patients' ability to utilize the meal order system. Communicates effectively, timely and often with nursing staff, nutrition techs, dietitians and call center staff. Uses computerized diet sheets, accesses patient computer system, and retrieves completed meals from patients' rooms and records intake and calorie count information. Maintains compliance with all Hazardous Analysis and Critical Control Point (HACCP) guidelines.
Obtains, transcribes and processes meal orders from patients and visitors over the telephone, verifying that meal orders meet diet order parameters. Provides appropriate menu for diet. Possesses excellent customer service skills continuously. Displays listening skills and effectively communicates with co-workers, supervisors and nursing staff. Establishes effective working relationships with co-workers, supervisors and nursing staff. Evaluates and maintains quality control standards.
Job Requirements:
This position is a Call Center Assistant, which takes patient meal orders over the telephone. Other tasks include, entering menus, snacks, running reports, etc. Scheduled hours include rotating Wednesdays and Thursdays 415-745pm and rotating weekends 630am-10am or 615-245pm. Additional hours may be available.
Direct customer service experience preferred. Previous food service experience and/or work with therapeutic diets preferred.
On-the-job training provided.
