Department
CENTER FOR VETERAN AND MILITAR (BL-VET-IUBLA)
Department Information
The Division of Student Affairs is focused on building a strong foundation to ensure every student's IU experience is positive, safe, healthy, and meaningful. The Division of Student Affairs staff and 19 departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority and their health, safety, and overall well-being are our core mission.
Job Summary
The Assistant Director of the Center for Veteran & Military Students advises current and prospective students and their families on the complexities of veteran education benefit options, explains payment procedures, and assists students in selecting and applying for the most advantageous VA, DoD, and state programs. This position also serves as the primary Veterans Affairs (VA) School Certifying Official responsible for reporting enrollment data to VA, DoD, and Indiana National Guard for all IU students receiving VA education and DoD benefits and ensures compliance with federal and state regulations governing VA benefit reporting and DoD Programs. The successful candidate will exhibit independent thinking in investigating potential benefit conflicts at Indiana University Bloomington and assures processes and procedures are in compliance with VA and DoD regulations for approximately 650 students annually.
- Explains details of benefit programs as they relate to students' unique individual situations including conflicts and duplications between state and federal programs.
- Instructs students on institutional financial and academic processes and procedures. Provides one-on-one guidance to students, parents, and others inquiring about benefits eligibility, academic requirements and veterans support, services, and resources.
- Troubleshoots and addresses veteran/military benefit issues with the VA and/or IU systems.
- Reviews and analyzes student data to include class schedule, degree applicability of courses, student financial account, financial aid, and transcript to determine correct data to report to VA and DoD. Coordinates with academic advisors, overseas study, bursar, and other offices to verify appropriateness of courses and charges prior to reporting.
- Provides quality control and assurance on all VA/DoD/state processes and monitors changes to student enrollment and reports to VA and DoD when required. This position also maintains detailed understanding of complex federal regulations governing VA education benefits, all branches of DoD benefits, and Indiana National Guard benefits.
- Develops office procedures and trains all staff on their implementation. Supervises one support staff, five VA work-study employees and IU temporary employees. Manages other CVMS programs in absence of the director. Provides administrative support to the director, Center for Veteran and Military Students, and contributes to the strategic vision and planning of the department.
Required Qualifications
Bachelor's degree in a related field and two years of experience that includes advising or working directly with students and/or military members in an academic setting such as enrollment services, admissions, financial aid, academic advising, or veterans services; business office experience; supervisory experience, especially in supervising student employees. Combinations of education and related experience may be considered.Knowledge of VA Once, GoArmyEd, DoD Memoranda of Understanding (Principles of Excellence), student records, and office management procedures. Knowledge of Microsoft Office Excel, Outlook, Word, and Power Point. Knowledge of IE and Payroll. Ability to effectively communicate and exchange information empathetically with students regarding complex and often emotionally charged issues. Knowledge of basic financial accounting. Understanding and familiarity with military culture, structure, and the experiences of the student population served by CVMS. Strong organizational and multitasking skills including ability to handle multiple priorities within widely varying electronic systems with extreme accuracy. Knowledge of IU academic structure and degrees offered, as well as administrative policies and procedures. Experience working with diverse populations, including individuals with disabilities. Ability to accurately interpret and implement complex and sometimes contradictory federal and state regulations. Ability to maintain strict confidentiality and data security.
Preferred Qualifications
Knowledge of IU systems (SIS, ONBASE, IUIE, EPIC, TIME, SCOPE, EDSCOPE, and FIS).
Working Conditions / Demands
Equipment utilized: PC, VOIP phone system, multi-function copier/printer/fax/scanner, document scanner.
Work Location
Bloomington, Indiana
Job Classification
Salary Plan: PAE
Salary Grade: 3SA
FLSA: Exempt
Job Function: Student Services
Posting Disclaimer
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
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Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment without regard to age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.
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