Role and Responsibilities
The Practice Administrator works in collaboration with the director of patient experience, will direct and supervise the staff and day-to-day operations in the assigned practice, ensuring delivery of quality patient experience and achievement of productivity goals.
Control the customer service experience, including the hiring of effective staff, the training of said staff, provide feedback based on observations and constantly look for ways to improve
Have the pulse of the practice including customer (patient and referral) experience, team member satisfaction, doctor satisfaction, opportunity for improvement/growth
Monitor the environment and facilities - make changes when needed
Ensure policies, protocols, procedures are being followed
Assists with HR management to include, schedules, terminations, collaboration with supervisors, employee reviews etc...
Communication with team members and doctors
Change implementation
Trouble shooting practice issues as they occur, and proactively working to avoid issues Performs other related duties as required
Qualifications and Education Requirements
Five years of related experience with at least two years of supervisory experience, preferred
High school diploma or equivalent required, college education preferred
Basic office skill such as typing and filing
Extensive knowledge of office management procedures
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management abilities with a proven ability to meet deadlines
Proficient with Microsoft Office Suit or related software
Ability to work cross functionally with other team members