Required Experience:
Strong knowledge of pharmaceutical data including an understanding of field sales roles including sales, managed
markets, account-based teams, etc.
Ability to understand the impact of alignment data changes and provide recommendations to team members about
alignment best practice
Pharmaceutical Commercial and Sales Operations group, including insights around Sales (Demand vs Forecast,
Normalized Units), Channel Performance, Inventory (Days on Hand, Channel vs Warehouse), Calls (Reach,
Frequency, Adherence)
Processes & data related to Sales, Sales Operations, Marketing, Market Access etc. (e.g. Direct Sales, Self-
Dispensing Pharmacy, Competitor Sales, Prescription, Shipment, Distribution Channel, CRM, Incentive Program,
Physician Affiliations, Pricing decisions, Payer contracts, Speaker Program, etc.).
Knowledge of applications related to Commercial organization (e.g. IMS, SPP, SD, Direct Sales, Self-Dispensing
Pharmacy, Shipment, Veeva, Speaker Program, SAS, etc.).
Knowledge / Skills Needed
Masters or Bachelor's degree in Computer, IT, Software or related field required
7+ years of experience as Business Systems Analyst while supporting pharmaceutical field sales and data with 2+
years' experience
Strong planning & strategic thinking skills
Strong Microsoft Office skills with intermediate to advanced excel skills
Facilitate workshops with business stakeholders - story-boarding, user story writing and requirements gathering
workshops, digitize story-boarding artifacts and provide input in design sessions
Ability to develop strong partnerships and coordinate effort of cross-functional teams. Clearly communicate keeping IT
and the customer apprised of status, issues, key metrics
Collaborate with business stakeholders, IT project managers, Architects, Developers & Software Quality Assurance,
leading them through the business analysis lifecycle on solution design and development, identifying and managing
dependencies and risks
Analyze and document current and future business process models
Analyze and document user stories, requirements, business rules, use cases
Plan user acceptance test (UAT), create UAT scripts and facilitate UAT
Perform knowledge transfer to training and communication teams
Support user deployment activities as needed