Job Description
Job Description:Overview Heart. Soul. Expertise. That's what defines an Emory nurse. No matter where you are in your nursing career, when you chose this distinguished profession, you chose to change lives. We're looking for experienced Emergency Department nurses who are ready to join a team that's redefining quality nursing care. Our Emergency Department nurses are integral members of high-functioning teams committed to excellence and outstanding patient care, driven by their expertise, compassion and dedication to evidence-based practice, and operate at a higher level of practice. If you have expertise in an emergency or critical care setting, or if you have strong med/surg experience at a health care system with a high degree of medical complexity and acute care patients, we invite you to consider advancing your career at Emory Healthcare. We're defining a new standard of care for humankind. Are YOU ready to join us? Description JOB DESCRIPTION: * Supervises and coordinates activities of nursing personnel in one or more patient care units. * Participates in planning work of assigned units and coordinates activities with other patient care units and related departments. * Plans and organizes training for unit staff members, and participates in guidance and educational programs. * Participates in the hiring process and is responsible for development, evaluation and ongoing management of assigned direct reports. * Provides professional nursing care in adherence with EHC guidelines and protocols for patients during bedside assignments. * Embodies our Care Transformation Model to maintain an environment of trust, fairness, consistency and confidentiality with team members and with internal and external customers. * Listens and seeks clarification through Intentional rounding. * Completes rounding log and uses findings to develop solutions to identified issues within scope of accountability. * Ensures the consistent practice of bedside report and completes monthly audits. * Shares knowledge with others within work group/department. * Represents needs and interests of direct reports to all levels of the leadership structure. * Communicates proactively. Communicates effectively orally and in writing. * Supports the delivery of quality patient care by holding staff accountable to established patient care and regulatory standards. * Interprets policies and procedure to nursing staff and patients/families. * Makes changes in clinical assignments based on patient care needs and demonstrated staff competencies. * Promotes a safe, therapeutic, customer-friendly environment. * Responds promptly to patient, family and staff concerns seeking to bring issues to resolution. * Provides feedback to patient care team regarding issues. * Demonstrates clinical knowledge needed to coach staff on day-to-day activities. * Pursues continuous learning to gain additional knowledge in area of clinical specialty. * Interacts effectively with members of the health care team and ancillary departments to monitor and achieve quality patient outcomes. * Supports evidence based changes to clinical practice in pursuit of quality patient outcomes. * Ensures service 10 is practiced on their unit and shared throughput the healthcare system. * Exercises problem solving skills to optimize patient flow while maintaining quality patient care. * Collaborates with healthcare team regarding bed management to ensure appropriate patient placement based on clinical needs. * Outpatient/procedural: ensures and contributes to improvement in patient access, cycle times, and patient wait times. * Holds self and others accountable for behaviors that are drivers of quality improvement. * Completes audits of practice as defined by unit/organizational quality plan. * Manages PDSA cycles for particular improvement efforts in collaboration with the Unit Director, CNS, UNE and the unit practice council. * Supports development of protocols for practice based on evidence. * Educates staff and monitors compliance of staff in cohort; elevates non-compliance issues. * Completes documentation audits for cohort in conjunction with quality and business managers. * Builds, maintains and supports a culture that fosters effective working relationships within a safe working environment. * Utilizes and models behaviors to manage conflict within scope of responsibility. * Identify service recovery strategies that preserve individual dignity. * Knows and is articulate about area performance against service standards. * Hold others accountable for behaviors that drive service improvement and excellence. * Utilizes the problem solving model to independently resolve patient problems and follows through to implement solutions. * Monitors service behaviors of cohort, coaching for consistency amongst all staff. * Responds to and manages customer service issues that arise in day to day work. * Rounds on patients and families daily. * Proactively intervenes to address and/or prevent customer service issue