Service Advisor

WE ARE GILES AUTOMOTIVE GROUPGiles is proud to be an automotive leader in the Acadiana community. We pride ourselves in living out our mission to be a vehicle" that improves the lives of our employees, our customers, and our community. We offer a wide selection of cars and trucks, award-winning service, beautiful state-of-the-art facilities, and excellent career choices.WHAT IS GOING ON?We have a great service team and we need a bright outgoing individual to join our team of Service Advisors at our Giles Nissan Service Center. WHAT DO YOU GET?* Money of course: We value our service team and pay them as such. Average first-year income $40,000 - $50,000. You will make much more with experience. We offer competitive commission for internal, warranty, and customer pay sales and bonuses for customer satisfaction scores.* Christmas Bonus* Yearly Summer Vacation Bonus* Training & Career Path: We provide all of the training you will need to get started even if you have never done work like this before. What really makes this position special is our desire to invest in high-performers that fit our core values. We invest by offering a career path to work your way up to reach your goals allowing you to provide a quality lifestyle.* Weekends Off!* Management & Sales Support: Superior sales support from our great award-winning team of management and sales staffs.* Benefits: Medical - Dental Paid Vacation 401k Retirement Option.WHAT ARE WE SEARCHING FOR?True love, the meaning of life, and a way to keep the YouTube audio going when you close the app? In the meantime, we are looking for someone that takes pride in their work to help the people in Acadiana keep their cars on the road. We are hoping to find someone with experience in an automotive service department however, you don't need experience the but we love to see people with experience working in customer service in the public. The ideal person would be ambitious, confident, outgoing, creative, professional, desiring meaningful work, hardworking, and good at presenting ideas. Other things we look for:* Organized and friendly personality* Demonstrated ability to manage others* Time management skills* Fantastic communication skills with your customers* Professional, well-groomed personal appearance* Consistent record of service and sales success* Strong record of positive customer satisfaction results* Team oriented and self-motivated* Able to work with little supervision* Clean driving record and valid driver s licenseThe selection process for us is pretty straightforward. We judge all of our respective candidates through the lens of our 6 core values: * Holds oneself to the highest standards of honesty, integrity, and sincerity* Has a continuous drive for excellence and self-improvement* Takes full responsibility and is dependable in/for area of influence* A professional team-player that deeply respects others* Possesses a strong desire to serve our community, our customers and each other* Exudes an extraordinary attitudeWHAT DO YOU DO?* Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.* Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.* Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.* Ensure the daily inventory of technicians' time is consistently sold to service customers.* Distribute work between technicians efficiently.* Answer technical questions about vehicle problems, warranties, services, and repairs.* Maintain Customer Happiness scores at or above company standards.* Assist in diagnosing vehicle problems; order parts and tools as necessary.* Oversee administration of warranty claims as well as training and supervising of service department.* Set schedules and assigns tasks to service department employees.* Reinforces company policies and adheres to company standards.* Encourages compliance with applicable laws and regulations.* Maintain good working relationship with factory(s) and foster positive employee relations.* Collaborate with upper management to make service department hiring and discipline decisions.WHEN DO YOU DO IT?Monday - Friday 6:50am - 6:00pm. Weekends Off!WHAT'S NEXT?Come work for a great company. If you have a great attitude and love serving people we want you to apply. We are offering a meaningful career choice that you can build and make an excellent living. Apply now to be considered and we look forward to meeting you! Must be 21 or older and have a valid driver's license with a decent driving record.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.