IT Services Onsite Delivery & Support Technician

Stefanini Group is Looking for a IT Services Onsite Delivery & Support Technician in Macungie, PA!

Main Responsibilities

The Onsite Delivery & Support Technician will be responsible to:

Deliver and Support infrastructure solutions required by the business and according to Group IT service and product standards

Perform delivery and support work according to standard methods and processes

Execute time critical support of industrial IT solutions

Collaborate with global support technicians in troubleshooting and resolving infrastructure and end-user problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases

Use delegated authority from global operations teams to manage local infrastructure solutions

Proficient understanding of Cisco switching and routing

Proficient in Cisco Wired and Wireless LAN equipment and technologies

Apply knowledge of Cisco data switches to activate new ports and to troubleshoot connectivity.

Working knowledge of IP Telephony and convergences of technology as related to voice and data communications

Provide constant communication/feedback to end-users to understand their requirements and setting the appropriate expectations

Install and configure Client systems (Hardware, software, applications, communications, printers, and peripherals)

Install, configure, and support various handheld barcode scanning devices

Install, configure, and support specialized barcode printers

Have good understanding of LAN connectivity (wired & WiFi) in support of existing infrastructure

Assist PC Users in utilizing PC applications for office & factory automation and to solve business problems

Perform scheduled/unscheduled upgrades to machines in order to maintain a safe & secure network due to O/S vulnerabilities and virus outbreaks

Image & configure new and existing machines to end-user expectations.

Deploy new machines to end-users by transporting equipment via handcart and personal/company vehicle in which lifting up to 50 lbs is involved.

Ability to produce documentation for Knowledge base solutions

Rotational on-call support

Participate in global projects that have impact on the local business, as needed

Other duties as assigned by Onsite Manager

Ways of Working

Tickets are assigned to Onsite Technicians; prioritization is always towards IT issues on the factory floor.

Continuous improvements is a focus of the team.

We use Kaizen s to drive those improvements.

Other Requirements

Working environment provided at client facility

A work area with a personal computer (standard office ) and working space

Significant walking within the facility

Moving of printers and computers up to 50 lbs

Ability to work on, around, and under furniture within the office

Technicians are assigned support tasks via ticketing system and are expected to understand and prioritize responses.

In addition to break/fix activities, technicians are also expected to drive continuous improvements to IT services impacting assembly operations using our client's internal Production Systems methodologies.

This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines. Additionally this position utilizes global processes to achieve the end results. The IOS Onsite goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to travel & work overtime, and most importantly work as a team.

MOUS, DCSE, A+ and Network+ (IOS) certifications or the ability to be certified in two of these areas within six months is strongly encouraged.

Key Qualifications and Capabilities

Is dedicated to deliver customer value

Has ability to build effective relationships

Has very strong communication skills

Work patiently with end users who are frustrated and need issues to be resolved quickly or helpful guidance with using the solutions

Is open to change and enjoys the challenge of unfamiliar tasks

Pursues tasks with energy, drives and has a need to finish

Broad IT background

Has fluency in English, both written and spoken

Knowledge of processes is meriting

Location for position:

Macungie PA
- provided by Dice