JDA TSG, is looking for Active Directory Security experts to join our team as a Customer Engineer (CE) in support of one of our critical client relationships. This is a knowledge transfer role where you'll be presenting solutions & remediation strategies to a range of technical & non-technical audiences on a regular basis.
CE's are some of the most distinguished & highly accredited engineers in the world. They are subject matter experts called upon to service & support our client's Premier customers, typically F1000 organizations all across the country. This is an opportunity to elevate your skills & knowledge base to an extraordinary level. You will provide support for a range of issues delivering guidance, education & adherence to best practices. It's a dynamic & challenging role best suited for intellectually & professionally curious, & of course talented engineers.
Travel :
CE's are home based & travel to customer locations to provide services. Typically, you'll be on-site Mon - Thurs about 3 times per month. A valid driver's license is required for the position.
Core Accountabilities:
You will be responsible for customer satisfaction, deployment, adoption & support of Active Directory Security services. You will be working & supporting customers with building, deploying, operating & optimizing large complex enterprise environments. This role requires a deep understanding of Active Directory Security protocol. Additionally, a broad understanding of supporting technologies that are core to the delivery across the enterprises. The CE scope of work is extensive & all candidates must have a broad range of Microsoft functional & technical capabilities.
The primary work (typically under 1 week's duration per client) to be performed include:
Required Skills & Experience:
· 5 + years' experience supporting Enterprise customers with PKI administration including systems development, network operations & software support
· 4+ years' industry experience with Microsoft Server products
· Excellent written, oral & presentation skills
· Good understanding of ITIL/Service Management
· Strong experience with security services; Windows Server, O365, Configuration Wizard
· Networking (Protocols & Firewalls)
· Risk analysis
Desired Skills & Experience:
· Characteristics of importance include but are not limited to customer service, problem solving & the ability to read/interpret the needs/wants of customer executives & leaders
· Ability to handle customer critical issues & work in difficult situations
· Perform self-directed learning in a rapidly changing environment
· Advanced Microsoft certifications are preferred
- provided by Dice