Crafting the world's finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. As a coffeehouse leader, you don't just run a business-you lead a team that creates moments of connection and joy. Every day provides an opportunity to lead with craft and heart, making your coffeehouse a place where your community feels welcome. We are invested in your growth journey, empowered through developmental experiences as well as our industry leading benefits. We'd love to hear from people with: 3 years retail / customer service management experience or 4+ years of US Military service Strong organizational, interpersonal and problem solving skills Entrepreneurial mentality with experience in a sales focused environment Strong leadership skills and the ability to coach and mentor team partners with professional maturity Minimum High School or GED Requirements: Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply. Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays. Let us give you the opportunity to grow as an individual, to build lasting relationships and make an impact in a place where people, quality and value mean everything. Join us and connect with something bigger, apply today! As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire , sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to . If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at or .
06/03/2026
Full time
Crafting the world's finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. As a coffeehouse leader, you don't just run a business-you lead a team that creates moments of connection and joy. Every day provides an opportunity to lead with craft and heart, making your coffeehouse a place where your community feels welcome. We are invested in your growth journey, empowered through developmental experiences as well as our industry leading benefits. We'd love to hear from people with: 3 years retail / customer service management experience or 4+ years of US Military service Strong organizational, interpersonal and problem solving skills Entrepreneurial mentality with experience in a sales focused environment Strong leadership skills and the ability to coach and mentor team partners with professional maturity Minimum High School or GED Requirements: Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply. Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays. Let us give you the opportunity to grow as an individual, to build lasting relationships and make an impact in a place where people, quality and value mean everything. Join us and connect with something bigger, apply today! As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire , sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to . If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at or .
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Product Management Manager-Bank , you will formulate product, pricing, and sales strategy recommendations based on analysis of profitability, competitiveness , and sales performance for the product life cycle. Compiles, analyze s, and interprets data to make strategic and tactical recommendations or decision s pertaining to sales and product performance. Responsible for defining the business questions and providing insights to improve business performance. Supports the maintenance of existing products and/or may lead in the development and launch of less complex, new products with channel partners. Within the Everyday Banking Deepening & Retention team, this role focuses on Program Operations & Governance - keeping leadership routines running, ensuring initiative tracking and accountability, and producing executive-ready reporting across the D&R portfolio. You will be the connective tissue between strategy and execution, enabling the POD to operate with speed, rigor, and visibility. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Contributes to the development of the product vision, strategy, and roadmap aligned to Bank priorities and member needs. Interprets performance results to inform product or sales forecast and planning. Acts as product SME on features and services and collaborates with business partners to provide recommendations. Analyzes and evaluates product performance to recommend product enhancements and leads efforts to expand or change existing product features. Partners with operations, phone, and digital teams to provide training and education on products and services, including new offerings and enhancements to existing features. Conducts research on external market trends/design changes, financials, member information and/or transaction data for assigned products. Provides support in developing, editing, and distributing product communications. Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed, implemented and managed in compliance with all applicable laws and regulations. Ensure risks associated with business activities are effectively identified , measured, monitored , and controlled in accordance with risk and compliance policies and procedures. Leadership Operations & Governance (Team-Specific Focus) Owns and manages weekly leadership cadence - agenda development, meeting facilitation, and follow-up accountability across the D&R POD Maintains governance routines and cross-team coordination to ensure initiative milestones, dependencies, and risk/action logs are current and visible Leads consolidated executive reporting - including BLT updates, SVP readouts, and leadership communications - ensuring consistency, accuracy, and clarity Manages intake coordination and backlog visibility across the D&R initiative portfolio Drives program orchestration to connect strategy to execution and keep cross-functional teams aligned and moving What you have: Bachelor's degree in business , Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required ) may be substituted in lieu of degree. 6 years of relevant industry experience in Actuary, Underwriting, Marketing, Sales and Service, Finance/Accounting Operations or Financial Services. 2 years of product management, or similar strategic management experience (similar experience includes direct support in managing product performance). Experience leveraging data visualization tools and providing requirements to data teams (i.e., Tableau). Experience in creating product briefings and presenting executive leadership. Experienced in market research to create product roadmap, make product decisions and iterate rapidly. Knowledge of applicable Banking-industry laws, regulations, risk, and compliance requirements. What sets you apart: Program governance & initiative management experience - You've owned tracking systems for complex, multi-workstream programs: milestone logs, dependency maps, risk and action item trackers - and you know how to keep them used, not just built. Executive reporting & cadence ownership - You've built and managed recurring leadership reporting - weekly updates, SVP readouts, BLT decks - and take pride in delivering materials that are clear, consistent, and stakeholder-ready without needing heavy oversight. Cross-functional coordination in a matrixed organization - You've served as the connective tissue across Product, Marketing, Digital, Analytics, and Operations teams, ensuring alignment, accountability, and follow-through without direct authority . Experience with backlog management & intake processes - You've designed or maintained structured intake and prioritization workflows - keeping leaders informed on what's in flight, what's next, and where the bottlenecks are. Background in member engagement, deepening, or retention programs - Experience in deposit or credit card products, lifecycle management, or growth initiatives within a financial institution is a strong differentiator. Agile or structured execution experience - Familiarity with Agile principles, POD-based operating models, or structured program management frameworks that allow you to manage across multiple concurrent initiatives. US military experience through military service or as a military spouse/domestic partner. Compensation range: The salary range for this position is: $ 114,080 - $ 218,030 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/03/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Product Management Manager-Bank , you will formulate product, pricing, and sales strategy recommendations based on analysis of profitability, competitiveness , and sales performance for the product life cycle. Compiles, analyze s, and interprets data to make strategic and tactical recommendations or decision s pertaining to sales and product performance. Responsible for defining the business questions and providing insights to improve business performance. Supports the maintenance of existing products and/or may lead in the development and launch of less complex, new products with channel partners. Within the Everyday Banking Deepening & Retention team, this role focuses on Program Operations & Governance - keeping leadership routines running, ensuring initiative tracking and accountability, and producing executive-ready reporting across the D&R portfolio. You will be the connective tissue between strategy and execution, enabling the POD to operate with speed, rigor, and visibility. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Contributes to the development of the product vision, strategy, and roadmap aligned to Bank priorities and member needs. Interprets performance results to inform product or sales forecast and planning. Acts as product SME on features and services and collaborates with business partners to provide recommendations. Analyzes and evaluates product performance to recommend product enhancements and leads efforts to expand or change existing product features. Partners with operations, phone, and digital teams to provide training and education on products and services, including new offerings and enhancements to existing features. Conducts research on external market trends/design changes, financials, member information and/or transaction data for assigned products. Provides support in developing, editing, and distributing product communications. Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed, implemented and managed in compliance with all applicable laws and regulations. Ensure risks associated with business activities are effectively identified , measured, monitored , and controlled in accordance with risk and compliance policies and procedures. Leadership Operations & Governance (Team-Specific Focus) Owns and manages weekly leadership cadence - agenda development, meeting facilitation, and follow-up accountability across the D&R POD Maintains governance routines and cross-team coordination to ensure initiative milestones, dependencies, and risk/action logs are current and visible Leads consolidated executive reporting - including BLT updates, SVP readouts, and leadership communications - ensuring consistency, accuracy, and clarity Manages intake coordination and backlog visibility across the D&R initiative portfolio Drives program orchestration to connect strategy to execution and keep cross-functional teams aligned and moving What you have: Bachelor's degree in business , Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required ) may be substituted in lieu of degree. 6 years of relevant industry experience in Actuary, Underwriting, Marketing, Sales and Service, Finance/Accounting Operations or Financial Services. 2 years of product management, or similar strategic management experience (similar experience includes direct support in managing product performance). Experience leveraging data visualization tools and providing requirements to data teams (i.e., Tableau). Experience in creating product briefings and presenting executive leadership. Experienced in market research to create product roadmap, make product decisions and iterate rapidly. Knowledge of applicable Banking-industry laws, regulations, risk, and compliance requirements. What sets you apart: Program governance & initiative management experience - You've owned tracking systems for complex, multi-workstream programs: milestone logs, dependency maps, risk and action item trackers - and you know how to keep them used, not just built. Executive reporting & cadence ownership - You've built and managed recurring leadership reporting - weekly updates, SVP readouts, BLT decks - and take pride in delivering materials that are clear, consistent, and stakeholder-ready without needing heavy oversight. Cross-functional coordination in a matrixed organization - You've served as the connective tissue across Product, Marketing, Digital, Analytics, and Operations teams, ensuring alignment, accountability, and follow-through without direct authority . Experience with backlog management & intake processes - You've designed or maintained structured intake and prioritization workflows - keeping leaders informed on what's in flight, what's next, and where the bottlenecks are. Background in member engagement, deepening, or retention programs - Experience in deposit or credit card products, lifecycle management, or growth initiatives within a financial institution is a strong differentiator. Agile or structured execution experience - Familiarity with Agile principles, POD-based operating models, or structured program management frameworks that allow you to manage across multiple concurrent initiatives. US military experience through military service or as a military spouse/domestic partner. Compensation range: The salary range for this position is: $ 114,080 - $ 218,030 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Crafting the world's finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. As a coffeehouse leader, you don't just run a business-you lead a team that creates moments of connection and joy. Every day provides an opportunity to lead with craft and heart, making your coffeehouse a place where your community feels welcome. We are invested in your growth journey, empowered through developmental experiences as well as our industry leading benefits. We'd love to hear from people with: 3 years retail / customer service management experience or 4+ years of US Military service Strong organizational, interpersonal and problem solving skills Entrepreneurial mentality with experience in a sales focused environment Strong leadership skills and the ability to coach and mentor team partners with professional maturity Minimum High School or GED Requirements: Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply. Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays. Let us give you the opportunity to grow as an individual, to build lasting relationships and make an impact in a place where people, quality and value mean everything. Join us and connect with something bigger, apply today! As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire , sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to . If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at or .
06/03/2026
Full time
Crafting the world's finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. As a coffeehouse leader, you don't just run a business-you lead a team that creates moments of connection and joy. Every day provides an opportunity to lead with craft and heart, making your coffeehouse a place where your community feels welcome. We are invested in your growth journey, empowered through developmental experiences as well as our industry leading benefits. We'd love to hear from people with: 3 years retail / customer service management experience or 4+ years of US Military service Strong organizational, interpersonal and problem solving skills Entrepreneurial mentality with experience in a sales focused environment Strong leadership skills and the ability to coach and mentor team partners with professional maturity Minimum High School or GED Requirements: Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply. Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays. Let us give you the opportunity to grow as an individual, to build lasting relationships and make an impact in a place where people, quality and value mean everything. Join us and connect with something bigger, apply today! As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire , sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to . If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at or .
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Product Management Manager-Bank , you will formulate product, pricing, and sales strategy recommendations based on analysis of profitability, competitiveness , and sales performance for the product life cycle. Compiles, analyze s, and interprets data to make strategic and tactical recommendations or decision s pertaining to sales and product performance. Responsible for defining the business questions and providing insights to improve business performance. Supports the maintenance of existing products and/or may lead in the development and launch of less complex, new products with channel partners. Within the Everyday Banking Deepening & Retention team, this role focuses on Program Operations & Governance - keeping leadership routines running, ensuring initiative tracking and accountability, and producing executive-ready reporting across the D&R portfolio. You will be the connective tissue between strategy and execution, enabling the POD to operate with speed, rigor, and visibility. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Contributes to the development of the product vision, strategy, and roadmap aligned to Bank priorities and member needs. Interprets performance results to inform product or sales forecast and planning. Acts as product SME on features and services and collaborates with business partners to provide recommendations. Analyzes and evaluates product performance to recommend product enhancements and leads efforts to expand or change existing product features. Partners with operations, phone, and digital teams to provide training and education on products and services, including new offerings and enhancements to existing features. Conducts research on external market trends/design changes, financials, member information and/or transaction data for assigned products. Provides support in developing, editing, and distributing product communications. Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed, implemented and managed in compliance with all applicable laws and regulations. Ensure risks associated with business activities are effectively identified , measured, monitored , and controlled in accordance with risk and compliance policies and procedures. Leadership Operations & Governance (Team-Specific Focus) Owns and manages weekly leadership cadence - agenda development, meeting facilitation, and follow-up accountability across the D&R POD Maintains governance routines and cross-team coordination to ensure initiative milestones, dependencies, and risk/action logs are current and visible Leads consolidated executive reporting - including BLT updates, SVP readouts, and leadership communications - ensuring consistency, accuracy, and clarity Manages intake coordination and backlog visibility across the D&R initiative portfolio Drives program orchestration to connect strategy to execution and keep cross-functional teams aligned and moving What you have: Bachelor's degree in business , Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required ) may be substituted in lieu of degree. 6 years of relevant industry experience in Actuary, Underwriting, Marketing, Sales and Service, Finance/Accounting Operations or Financial Services. 2 years of product management, or similar strategic management experience (similar experience includes direct support in managing product performance). Experience leveraging data visualization tools and providing requirements to data teams (i.e., Tableau). Experience in creating product briefings and presenting executive leadership. Experienced in market research to create product roadmap, make product decisions and iterate rapidly. Knowledge of applicable Banking-industry laws, regulations, risk, and compliance requirements. What sets you apart: Program governance & initiative management experience - You've owned tracking systems for complex, multi-workstream programs: milestone logs, dependency maps, risk and action item trackers - and you know how to keep them used, not just built. Executive reporting & cadence ownership - You've built and managed recurring leadership reporting - weekly updates, SVP readouts, BLT decks - and take pride in delivering materials that are clear, consistent, and stakeholder-ready without needing heavy oversight. Cross-functional coordination in a matrixed organization - You've served as the connective tissue across Product, Marketing, Digital, Analytics, and Operations teams, ensuring alignment, accountability, and follow-through without direct authority . Experience with backlog management & intake processes - You've designed or maintained structured intake and prioritization workflows - keeping leaders informed on what's in flight, what's next, and where the bottlenecks are. Background in member engagement, deepening, or retention programs - Experience in deposit or credit card products, lifecycle management, or growth initiatives within a financial institution is a strong differentiator. Agile or structured execution experience - Familiarity with Agile principles, POD-based operating models, or structured program management frameworks that allow you to manage across multiple concurrent initiatives. US military experience through military service or as a military spouse/domestic partner. Compensation range: The salary range for this position is: $ 114,080 - $ 218,030 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/03/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Product Management Manager-Bank , you will formulate product, pricing, and sales strategy recommendations based on analysis of profitability, competitiveness , and sales performance for the product life cycle. Compiles, analyze s, and interprets data to make strategic and tactical recommendations or decision s pertaining to sales and product performance. Responsible for defining the business questions and providing insights to improve business performance. Supports the maintenance of existing products and/or may lead in the development and launch of less complex, new products with channel partners. Within the Everyday Banking Deepening & Retention team, this role focuses on Program Operations & Governance - keeping leadership routines running, ensuring initiative tracking and accountability, and producing executive-ready reporting across the D&R portfolio. You will be the connective tissue between strategy and execution, enabling the POD to operate with speed, rigor, and visibility. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Contributes to the development of the product vision, strategy, and roadmap aligned to Bank priorities and member needs. Interprets performance results to inform product or sales forecast and planning. Acts as product SME on features and services and collaborates with business partners to provide recommendations. Analyzes and evaluates product performance to recommend product enhancements and leads efforts to expand or change existing product features. Partners with operations, phone, and digital teams to provide training and education on products and services, including new offerings and enhancements to existing features. Conducts research on external market trends/design changes, financials, member information and/or transaction data for assigned products. Provides support in developing, editing, and distributing product communications. Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed, implemented and managed in compliance with all applicable laws and regulations. Ensure risks associated with business activities are effectively identified , measured, monitored , and controlled in accordance with risk and compliance policies and procedures. Leadership Operations & Governance (Team-Specific Focus) Owns and manages weekly leadership cadence - agenda development, meeting facilitation, and follow-up accountability across the D&R POD Maintains governance routines and cross-team coordination to ensure initiative milestones, dependencies, and risk/action logs are current and visible Leads consolidated executive reporting - including BLT updates, SVP readouts, and leadership communications - ensuring consistency, accuracy, and clarity Manages intake coordination and backlog visibility across the D&R initiative portfolio Drives program orchestration to connect strategy to execution and keep cross-functional teams aligned and moving What you have: Bachelor's degree in business , Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required ) may be substituted in lieu of degree. 6 years of relevant industry experience in Actuary, Underwriting, Marketing, Sales and Service, Finance/Accounting Operations or Financial Services. 2 years of product management, or similar strategic management experience (similar experience includes direct support in managing product performance). Experience leveraging data visualization tools and providing requirements to data teams (i.e., Tableau). Experience in creating product briefings and presenting executive leadership. Experienced in market research to create product roadmap, make product decisions and iterate rapidly. Knowledge of applicable Banking-industry laws, regulations, risk, and compliance requirements. What sets you apart: Program governance & initiative management experience - You've owned tracking systems for complex, multi-workstream programs: milestone logs, dependency maps, risk and action item trackers - and you know how to keep them used, not just built. Executive reporting & cadence ownership - You've built and managed recurring leadership reporting - weekly updates, SVP readouts, BLT decks - and take pride in delivering materials that are clear, consistent, and stakeholder-ready without needing heavy oversight. Cross-functional coordination in a matrixed organization - You've served as the connective tissue across Product, Marketing, Digital, Analytics, and Operations teams, ensuring alignment, accountability, and follow-through without direct authority . Experience with backlog management & intake processes - You've designed or maintained structured intake and prioritization workflows - keeping leaders informed on what's in flight, what's next, and where the bottlenecks are. Background in member engagement, deepening, or retention programs - Experience in deposit or credit card products, lifecycle management, or growth initiatives within a financial institution is a strong differentiator. Agile or structured execution experience - Familiarity with Agile principles, POD-based operating models, or structured program management frameworks that allow you to manage across multiple concurrent initiatives. US military experience through military service or as a military spouse/domestic partner. Compensation range: The salary range for this position is: $ 114,080 - $ 218,030 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am CST to 10:00 pm EST with two days off. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated professionals to work in our Chesapeake office at 1341 Crossways Blvd, Chesapeake, VA 23320 for future insurance sales and customer service opportunities in June and July 2026. As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Up to 1 year needs based sales and/or customer service experience in insurance, financial services and/or relevant direct customer service. Acquire and maintain Property & Casualty (P&C) license and state registrations, within 90 days of hire. (Training, Licensing and State registration fees paid for by USAA.) Demonstrated communication, problem-solving, and critical thinking skills to effectively respond to routine member inquiries. Effective time management and organizational skills. Successful completion of a job-related assessment may be required What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 9:30AM-6:00PM Local Time Work Schedule: Monday - Friday 9:00AM-5:30PM Local Time USAA provides support to our members 7 days a week. All work schedules for this role are 40 hours per week . Work schedules are assigned based on business need and are subject to change to ensure adequate coverage for our members. Compensation range: The hiring range for this position is: $45,010-$46,010 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/03/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am CST to 10:00 pm EST with two days off. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated professionals to work in our Chesapeake office at 1341 Crossways Blvd, Chesapeake, VA 23320 for future insurance sales and customer service opportunities in June and July 2026. As an Insurance Customer Service Representative, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Up to 1 year needs based sales and/or customer service experience in insurance, financial services and/or relevant direct customer service. Acquire and maintain Property & Casualty (P&C) license and state registrations, within 90 days of hire. (Training, Licensing and State registration fees paid for by USAA.) Demonstrated communication, problem-solving, and critical thinking skills to effectively respond to routine member inquiries. Effective time management and organizational skills. Successful completion of a job-related assessment may be required What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 9:30AM-6:00PM Local Time Work Schedule: Monday - Friday 9:00AM-5:30PM Local Time USAA provides support to our members 7 days a week. All work schedules for this role are 40 hours per week . Work schedules are assigned based on business need and are subject to change to ensure adequate coverage for our members. Compensation range: The hiring range for this position is: $45,010-$46,010 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in June and July we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Chesapeake office at 1341 Crossways Blvd, Chesapeake, VA 23320 office. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Training Schedule: Monday - Friday 9:00AM-5:30PM Local Time Work Schedule: Monday - Friday 9:00AM-5:30PM Local Time USAA provides support to our members 7 days a week. All work schedules for this role are 40 hours per week . Work schedules are assigned based on business need and are subject to change to ensure adequate coverage for our members. Compensation range: The hiring range for this position is: $48,800 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/03/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in June and July we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Chesapeake office at 1341 Crossways Blvd, Chesapeake, VA 23320 office. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members' financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. Maintain required Property & Casualty (P&C) licenses and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: US military experience through military service or a military spouse/domestic partner Prior experience in a fast-paced contact center environment Training Schedule: Monday - Friday 9:00AM-5:30PM Local Time Work Schedule: Monday - Friday 9:00AM-5:30PM Local Time USAA provides support to our members 7 days a week. All work schedules for this role are 40 hours per week . Work schedules are assigned based on business need and are subject to change to ensure adequate coverage for our members. Compensation range: The hiring range for this position is: $48,800 - $50,300. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/03/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/03/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Life, Annuity, and Health Service Specialist, you will support company goals to become the financial services provider of choice and ensure financial security for our members by building relationships when assisting members with life, annuity, and health product or service requests and acquisition. We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position will be based in the San Antonio, TX campus. Relocation assistance is not available for this position. What you'll do: Acquires and applies foundational knowledge of complex life insurance, health insurance, and annuity products to assist with member requests and policy changes across channels while delivering on our service excellence commitments. Asks questions to understand member's service request, discover key information and life events to understand the member need, and documents relevant information. Utilizes the tools and resources available to process transactions accurately and compliantly to create exceptional member service experiences while minimizing transfers, escalations, and call backs with assistance as needed. Recognizes member cues and opportunities to meet the member's needs through additional products or services and motivates member to act on recommendation(s). Overcomes objections using basic sales techniques and developing persuasion skills. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Up to 1 year of relevant customer service or sales experience. Ability to prioritize and multi-task, including navigating through multiple business applications, including a Windows operating system. Strong interpersonal and communication skills. Successful completion of a job-related assessment may be required. Experience acquiring and applying new concepts and information. What sets you apart: At least 6 months of Life Insurance and/or Annuity Service experience Bachelor's degree in Accounting, Finance, or General Business (or related) from an accredited university. Current Group 1 Life/Health License 2+ years of customer contact experience in a call center environment where multi-tasking is required. Experience cross selling or up-selling products US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $43,680.00 - $59,980.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/03/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Life, Annuity, and Health Service Specialist, you will support company goals to become the financial services provider of choice and ensure financial security for our members by building relationships when assisting members with life, annuity, and health product or service requests and acquisition. We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position will be based in the San Antonio, TX campus. Relocation assistance is not available for this position. What you'll do: Acquires and applies foundational knowledge of complex life insurance, health insurance, and annuity products to assist with member requests and policy changes across channels while delivering on our service excellence commitments. Asks questions to understand member's service request, discover key information and life events to understand the member need, and documents relevant information. Utilizes the tools and resources available to process transactions accurately and compliantly to create exceptional member service experiences while minimizing transfers, escalations, and call backs with assistance as needed. Recognizes member cues and opportunities to meet the member's needs through additional products or services and motivates member to act on recommendation(s). Overcomes objections using basic sales techniques and developing persuasion skills. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Up to 1 year of relevant customer service or sales experience. Ability to prioritize and multi-task, including navigating through multiple business applications, including a Windows operating system. Strong interpersonal and communication skills. Successful completion of a job-related assessment may be required. Experience acquiring and applying new concepts and information. What sets you apart: At least 6 months of Life Insurance and/or Annuity Service experience Bachelor's degree in Accounting, Finance, or General Business (or related) from an accredited university. Current Group 1 Life/Health License 2+ years of customer contact experience in a call center environment where multi-tasking is required. Experience cross selling or up-selling products US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $43,680.00 - $59,980.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way. General Purpose of Job: The Director CPG Sales is responsible for driving revenue growth for Quad's In-Store Connect media network for client by securing advertising partnerships with Consumer-Packaged Goods (CPG) brands. The individual will work closely with client's merchandising and digital teams to create and execute in store digital media programming. Key Responsibilities: Lead the sales strategy for the In Store Connect media network, working with designated grocery client, targeting CPG brands to maximize advertising revenue. Identify and pursue new business opportunities with CPG brands, establishing strong relationships with key decision-makers. Develop and maintain strategic partnerships with CPG brands, ensuring alignment with their marketing objectives and goals with client. Present and sell integrated in-store media solutions that leverage the capabilities of the In-Store Connect network and client's promotional ecosystem. Study market dynamics to identify trends, competitive landscape, and emerging opportunities within the CPG sector. Work closely with Quad's business development, marketing, and operations teams to deliver comprehensive advertising solutions. Maintain accurate revenue forecasts and pipeline reports, utilizing client's CRM tools to track and manage sales activities. Ensure exceptional customer service and support for client, addressing their needs and providing tailored advertising solutions. Monitor and analyze sales performance metrics, providing regular updates to senior leadership. Job Requirements: Education: Bachelor's degree in business, Marketing, or a related field. Experience: 10 years of experience in Digital Media or CPG sales. Knowledge, Skills & Abilities: Proven track record of driving sales growth and achieving revenue targets. Strong understanding of the CPG industry and in-store advertising. Excellent communication and presentation skills. Ability to build and maintain strong client relationships. Strategic thinker with the ability to develop and execute effective sales strategies. Proficiency in CRM tools, such as Salesforce. Highly organized and detail oriented. Ability to travel as required. Employees can be expected to be paid an annualized salary of $140k-$180k + bonus , based on variations in knowledge, skills, experience and market conditions. We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits. Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories. Drug-Free Workplace
06/02/2026
Full time
As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way. General Purpose of Job: The Director CPG Sales is responsible for driving revenue growth for Quad's In-Store Connect media network for client by securing advertising partnerships with Consumer-Packaged Goods (CPG) brands. The individual will work closely with client's merchandising and digital teams to create and execute in store digital media programming. Key Responsibilities: Lead the sales strategy for the In Store Connect media network, working with designated grocery client, targeting CPG brands to maximize advertising revenue. Identify and pursue new business opportunities with CPG brands, establishing strong relationships with key decision-makers. Develop and maintain strategic partnerships with CPG brands, ensuring alignment with their marketing objectives and goals with client. Present and sell integrated in-store media solutions that leverage the capabilities of the In-Store Connect network and client's promotional ecosystem. Study market dynamics to identify trends, competitive landscape, and emerging opportunities within the CPG sector. Work closely with Quad's business development, marketing, and operations teams to deliver comprehensive advertising solutions. Maintain accurate revenue forecasts and pipeline reports, utilizing client's CRM tools to track and manage sales activities. Ensure exceptional customer service and support for client, addressing their needs and providing tailored advertising solutions. Monitor and analyze sales performance metrics, providing regular updates to senior leadership. Job Requirements: Education: Bachelor's degree in business, Marketing, or a related field. Experience: 10 years of experience in Digital Media or CPG sales. Knowledge, Skills & Abilities: Proven track record of driving sales growth and achieving revenue targets. Strong understanding of the CPG industry and in-store advertising. Excellent communication and presentation skills. Ability to build and maintain strong client relationships. Strategic thinker with the ability to develop and execute effective sales strategies. Proficiency in CRM tools, such as Salesforce. Highly organized and detail oriented. Ability to travel as required. Employees can be expected to be paid an annualized salary of $140k-$180k + bonus , based on variations in knowledge, skills, experience and market conditions. We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits. Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories. Drug-Free Workplace
As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way. General Purpose of Job: The Director CPG Sales is responsible for driving revenue growth for Quad's In-Store Connect media network for client by securing advertising partnerships with Consumer-Packaged Goods (CPG) brands. The individual will work closely with client's merchandising and digital teams to create and execute in store digital media programming. Key Responsibilities: Lead the sales strategy for the In Store Connect media network, working with designated grocery client, targeting CPG brands to maximize advertising revenue. Identify and pursue new business opportunities with CPG brands, establishing strong relationships with key decision-makers. Develop and maintain strategic partnerships with CPG brands, ensuring alignment with their marketing objectives and goals with client. Present and sell integrated in-store media solutions that leverage the capabilities of the In-Store Connect network and client's promotional ecosystem. Study market dynamics to identify trends, competitive landscape, and emerging opportunities within the CPG sector. Work closely with Quad's business development, marketing, and operations teams to deliver comprehensive advertising solutions. Maintain accurate revenue forecasts and pipeline reports, utilizing client's CRM tools to track and manage sales activities. Ensure exceptional customer service and support for client, addressing their needs and providing tailored advertising solutions. Monitor and analyze sales performance metrics, providing regular updates to senior leadership. Job Requirements: Education: Bachelor's degree in business, Marketing, or a related field. Experience: 10 years of experience in Digital Media or CPG sales. Knowledge, Skills & Abilities: Proven track record of driving sales growth and achieving revenue targets. Strong understanding of the CPG industry and in-store advertising. Excellent communication and presentation skills. Ability to build and maintain strong client relationships. Strategic thinker with the ability to develop and execute effective sales strategies. Proficiency in CRM tools, such as Salesforce. Highly organized and detail oriented. Ability to travel as required. Employees can be expected to be paid an annualized salary of $140k-$180k + bonus , based on variations in knowledge, skills, experience and market conditions. We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits. Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories. Drug-Free Workplace
06/02/2026
Full time
As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way. General Purpose of Job: The Director CPG Sales is responsible for driving revenue growth for Quad's In-Store Connect media network for client by securing advertising partnerships with Consumer-Packaged Goods (CPG) brands. The individual will work closely with client's merchandising and digital teams to create and execute in store digital media programming. Key Responsibilities: Lead the sales strategy for the In Store Connect media network, working with designated grocery client, targeting CPG brands to maximize advertising revenue. Identify and pursue new business opportunities with CPG brands, establishing strong relationships with key decision-makers. Develop and maintain strategic partnerships with CPG brands, ensuring alignment with their marketing objectives and goals with client. Present and sell integrated in-store media solutions that leverage the capabilities of the In-Store Connect network and client's promotional ecosystem. Study market dynamics to identify trends, competitive landscape, and emerging opportunities within the CPG sector. Work closely with Quad's business development, marketing, and operations teams to deliver comprehensive advertising solutions. Maintain accurate revenue forecasts and pipeline reports, utilizing client's CRM tools to track and manage sales activities. Ensure exceptional customer service and support for client, addressing their needs and providing tailored advertising solutions. Monitor and analyze sales performance metrics, providing regular updates to senior leadership. Job Requirements: Education: Bachelor's degree in business, Marketing, or a related field. Experience: 10 years of experience in Digital Media or CPG sales. Knowledge, Skills & Abilities: Proven track record of driving sales growth and achieving revenue targets. Strong understanding of the CPG industry and in-store advertising. Excellent communication and presentation skills. Ability to build and maintain strong client relationships. Strategic thinker with the ability to develop and execute effective sales strategies. Proficiency in CRM tools, such as Salesforce. Highly organized and detail oriented. Ability to travel as required. Employees can be expected to be paid an annualized salary of $140k-$180k + bonus , based on variations in knowledge, skills, experience and market conditions. We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits. Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories. Drug-Free Workplace
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Director, Insurance Sales and Service, you will coach, guide, and direct a team of leaders responsible for 100-140 front-line employees in a contact center environment that provides members with experience for the sales, service and retention of personal lines products in all states and segments using multiple contact channels. Accountable for implementation of regional strategic and operational plans to achieve success within Key Result Areas. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in Chesapeake, VA. Relocation assistance is available for this position. What you'll do: Directs, leads and motivates team members in operational strategy development and day-to-day planning and execution of contact center operations and performance. Builds processes and relationships that facilitate productive teamwork and goal achievement. Maintains and applies expert knowledge of the business, member service components and operational processes. Responsible for staffing plans, onboarding, and contact center performance. Builds and oversees a team of employees through ongoing execution and oversight of goal setting, recruiting, development, retention, coaching and support, performance management, and managerial activities in fulfillment of our Corporate Mission and USAA Standard. Supports achievement of business objectives through effective management of resources, process improvements and maximizes the positive impact of information and technology on business operations and member experience delivery. Eliminates roadblocks to develop and execute programs and ensures the effectiveness of implementation of both operational and strategic plans. Advises senior leadership on issues and utilizes advanced leadership and collaborative skills in interacting with stakeholders and control/business/affiliate partners. Identifies opportunities to improve changes in organization, processes and procedures to promote maximum efficiency and improve the member experience. Accountable for team's performance related to compliance and risk mitigation goals as well as quality, service, deepening and/or acquisition behaviors to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Accountable for employee and leader development through regular coaching and timely feedback. Responsible for personal and leader's adherence to coaching and leadership routines. Remain current with all ad hoc required learning courses and industry insurance standards. Education: Bachelor's degree; OR 4 years of relevant education and/or experience. Experiences that will support your success: 8 or more years of customer service or sales experience. 3 or more years of direct team lead, supervisory or management experience. Strong decision-making skills. Demonstrated experience in staffing, planning and managing processes. Demonstrated experience in effectively managing sales and services processes. Ability to understand, interpret and coach employees on insurance regulatory and compliance requirements. What sets you apart: 5+ years in P&C insurance operations: Understanding of how property and casualty insurance is sold, retained, and priced, including balance sheet knowledge and how business is attracted 3+ years of people leadership experience in leading through change, building, managing and/or developing high-performing teams with demonstrated ability developing talent, managing workflow, engaging and inspiring staff and peers, and fostering open communication Experience successfully partnering with go-to-market, state management and product teams Master's degree, Insurance designations (CPCU, CLU, AINS, etc.) A leader who understands the need for transformation, embraces change, challenges the status quo, and keeps pace with evolving member needs and market demands Proven operational experience: Candidates with hands-on experience in managing operations across different countries or regions will be highly regarded. This could include experience in international business development, global project management, as well as sales or service operational experience. Military experience: A background in the military, particularly in operational roles, can be a significant asset, demonstrating leadership, discipline, and the ability to perform under pressure in diverse environments. Experience leading service teams: Candidates who have worked with and understand the dynamics of regular service teams will be preferred. This includes experience in customer service, technical support, or operational teams focused on consistent service delivery. Experience leading large cross functional initiatives or projects. Capable of clearly articulating key results and strategic objectives. Effective ability to visualize data and storytelling techniques to enhance presentations with impact. Ability to influence partners across all operational areas and senior leadership in P&C and across USAA lines of business to align and achieve shared business goals. Compensation range: The salary range for this position is: $106,650 - $191,970. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/02/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Director, Insurance Sales and Service, you will coach, guide, and direct a team of leaders responsible for 100-140 front-line employees in a contact center environment that provides members with experience for the sales, service and retention of personal lines products in all states and segments using multiple contact channels. Accountable for implementation of regional strategic and operational plans to achieve success within Key Result Areas. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in Chesapeake, VA. Relocation assistance is available for this position. What you'll do: Directs, leads and motivates team members in operational strategy development and day-to-day planning and execution of contact center operations and performance. Builds processes and relationships that facilitate productive teamwork and goal achievement. Maintains and applies expert knowledge of the business, member service components and operational processes. Responsible for staffing plans, onboarding, and contact center performance. Builds and oversees a team of employees through ongoing execution and oversight of goal setting, recruiting, development, retention, coaching and support, performance management, and managerial activities in fulfillment of our Corporate Mission and USAA Standard. Supports achievement of business objectives through effective management of resources, process improvements and maximizes the positive impact of information and technology on business operations and member experience delivery. Eliminates roadblocks to develop and execute programs and ensures the effectiveness of implementation of both operational and strategic plans. Advises senior leadership on issues and utilizes advanced leadership and collaborative skills in interacting with stakeholders and control/business/affiliate partners. Identifies opportunities to improve changes in organization, processes and procedures to promote maximum efficiency and improve the member experience. Accountable for team's performance related to compliance and risk mitigation goals as well as quality, service, deepening and/or acquisition behaviors to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Accountable for employee and leader development through regular coaching and timely feedback. Responsible for personal and leader's adherence to coaching and leadership routines. Remain current with all ad hoc required learning courses and industry insurance standards. Education: Bachelor's degree; OR 4 years of relevant education and/or experience. Experiences that will support your success: 8 or more years of customer service or sales experience. 3 or more years of direct team lead, supervisory or management experience. Strong decision-making skills. Demonstrated experience in staffing, planning and managing processes. Demonstrated experience in effectively managing sales and services processes. Ability to understand, interpret and coach employees on insurance regulatory and compliance requirements. What sets you apart: 5+ years in P&C insurance operations: Understanding of how property and casualty insurance is sold, retained, and priced, including balance sheet knowledge and how business is attracted 3+ years of people leadership experience in leading through change, building, managing and/or developing high-performing teams with demonstrated ability developing talent, managing workflow, engaging and inspiring staff and peers, and fostering open communication Experience successfully partnering with go-to-market, state management and product teams Master's degree, Insurance designations (CPCU, CLU, AINS, etc.) A leader who understands the need for transformation, embraces change, challenges the status quo, and keeps pace with evolving member needs and market demands Proven operational experience: Candidates with hands-on experience in managing operations across different countries or regions will be highly regarded. This could include experience in international business development, global project management, as well as sales or service operational experience. Military experience: A background in the military, particularly in operational roles, can be a significant asset, demonstrating leadership, discipline, and the ability to perform under pressure in diverse environments. Experience leading service teams: Candidates who have worked with and understand the dynamics of regular service teams will be preferred. This includes experience in customer service, technical support, or operational teams focused on consistent service delivery. Experience leading large cross functional initiatives or projects. Capable of clearly articulating key results and strategic objectives. Effective ability to visualize data and storytelling techniques to enhance presentations with impact. Ability to influence partners across all operational areas and senior leadership in P&C and across USAA lines of business to align and achieve shared business goals. Compensation range: The salary range for this position is: $106,650 - $191,970. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Director, General Manager Program Management Job Code: 35298 Job Location: Herndon, VA, Camden NJ, or Palm Bay FL Schedule: 9/80- Employees work 9 out of every 14 days - totaling 80 hours worked, and have every other Friday off Job Description: As a key leader within L3Harris' Maritime Sector, the business leader is responsible for developing and executing the strategic vision for the Integrated Systems & Encryption, Surface & Subsea Systems (S3) business area. This role carries full profit-and-loss accountability and is charged with delivering both financial and operational results. The leader will manage and expand our Autonomous Capabilities portfolio, including Torpedo Tube Launch and Recovery (TTLR) programs, and our Electrical & Propulsion System Integration (EPSI) programs such as T-AGOS, the Ship-to-Shore Connector, IVER 4-900, and related efforts. The position requires attracting, developing, and retaining a high-performing team of Program Managers, System Architects, and Engineers capable of executing complex maritime programs. The leader will establish organizational direction, ensure adherence to company processes and policies, and build strong relationships with customers, industry partners, and internal functional teams. This business area operates across Herndon, VA; Fall River, MA; and Palm Bay, FL, with the division headquarters located in Camden, NJ. Travel up to 30% is expected. In this pivotal role, you will advance L3Harris' position as a world-class strategic partner to U.S. and international shipyards. You will lead the delivery of market leading systems integration across electrical systems, propulsion technologies, and software integration engineering. Your leadership will drive innovation, supply chain efficiency, and engineering excellence enabling shipyards to design, procure, manufacture, and deliver advanced autonomous and crewed warships. Additionally, you will guide the development, integration, and production of cutting-edge undersea maritime autonomy solutions to address the Submarine Navy's most challenging missions. Through strong collaboration with shipyard partners, suppliers, and internal engineering teams, you will ensure that L3Harris solutions meet the highest standards of performance, reliability, and mission impact. Key responsibilities include developing trusted relationships with internal and external customers, ensuring exceptional execution of development and production programs, and partnering closely with Business Development and Capture teams to shape new opportunities and define competitive, winning solutions. The leader will leverage IR&D investments to position L3Harris for success in future pursuits. This role requires effective navigation of a matrixed organization, strong program management fundamentals, and proven competitive capture experience. It is a high-visibility position with frequent engagement at executive levels and within the customer community. The position carries functional authority for planning, organizing, controlling, documenting, tracking, integrating, financially monitoring, and completing customer programs. Success requires close collaboration with Engineering, Finance, Business Development, Program Excellence, Supply Chain, Operations, and Quality teams. The leader will oversee pipeline development and proposal management from requirements definition through solution creation, negotiation, and contract award. The ideal candidate fosters a cooperative, high-performance environment, sets clear objectives, provides transparent guidance, and ensures accountability across the team. They empower team members, identify growth opportunities within funded programs, and drive new customer engagements. The successful leader will exemplify and demand ethical, professional conduct consistent with company values, while building the broader capabilities needed for a winning culture. Essential Functions: Develop a vision, strategy and associated tactics for the S3 business that drives growth, develops our program manager's acumen and leadership and established a culture of operational excellence. Drives active program and cross-functional management to ensure 100% schedule adherence. Lead and manage the business and achieve operational excellence and high customer satisfaction while meeting financial performance targets. Provide leadership to Business Development activities, including strategic business planning, new business forecasting and strategic capture. Plans in advance and conducts reviews & coordinate approvals of major bids and proposals to ensure success through opportunity, risk and financial analysis. Establish, grow and maintain close customer relationships, participate in the marketing and sales process, and actively promote the organization's capabilities and strengths; ensure that customer perspective is a driving force behind business decisions and activities. Drives high standards for individual, team, and organizational accomplishment through teamwork and empowerment; tenaciously work to meet or exceed challenging goals and foster continuous improvement. Demonstrated experience building exceptional customer relationships in Department of Defense market A strong natural leadership style that motivates and inspires excellence, and staff development skills A prudent change agent, able to quickly assimilate to a new organization effectively Qualifications: Bachelor's degree in Business or Engineering and 15 years of experience managing a team in the Aerospace & Defense market (Maritime preferred), with 7+ years senior management role leading and motivating a diverse workforce focused on system integration. Or a Graduate degree with 13 years of applicable experience. In lieu of degree, a minimum of 19 years of applicable experience. Minimum of 7 years of experience of cross functional leadership experience spanning business development, program management, engineering, and operations. Minimum of 5 years experience with Navy or equivalent acquisition process. Experience in Systems Engineering Capture Management and Proposal Management Experience in advanced technology Extensive experience with Fixed Price contracts and Fixed Price major subcontracts. Experience with EVMS demonstrated on successful production programs. Demonstrated experience leading parallel development and deployment efforts through delivery and trials Demonstrated track record successfully transitioning new products and systems through qualification and into production Demonstrated ability to lead proposal development and capture efforts Active US Secret Security Clearance Preferred Additional Skills: Post Graduate / Master's Degree in Engineering or Business Proficient in SAP, MS Office, strong communication traits Project Management Institute (PMI) Program Management Professional (PMP) Certification or working towards certification In compliance with pay transparency requirements, the salary range for this role in Colorado State, Hawaii, Illinois, Maryland, Minnesota, Vermont and New York State is $160K-$297K. For California, New Jersey, Massachusetts, Washington D.C., Maryland Greater Washington D.C. area, the city of Denver, Washington State and New York City, the salary range for this role is $184-$341K. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements. LI-LT1 L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws . click apply for full job details
06/02/2026
Full time
L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do. L3Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Director, General Manager Program Management Job Code: 35298 Job Location: Herndon, VA, Camden NJ, or Palm Bay FL Schedule: 9/80- Employees work 9 out of every 14 days - totaling 80 hours worked, and have every other Friday off Job Description: As a key leader within L3Harris' Maritime Sector, the business leader is responsible for developing and executing the strategic vision for the Integrated Systems & Encryption, Surface & Subsea Systems (S3) business area. This role carries full profit-and-loss accountability and is charged with delivering both financial and operational results. The leader will manage and expand our Autonomous Capabilities portfolio, including Torpedo Tube Launch and Recovery (TTLR) programs, and our Electrical & Propulsion System Integration (EPSI) programs such as T-AGOS, the Ship-to-Shore Connector, IVER 4-900, and related efforts. The position requires attracting, developing, and retaining a high-performing team of Program Managers, System Architects, and Engineers capable of executing complex maritime programs. The leader will establish organizational direction, ensure adherence to company processes and policies, and build strong relationships with customers, industry partners, and internal functional teams. This business area operates across Herndon, VA; Fall River, MA; and Palm Bay, FL, with the division headquarters located in Camden, NJ. Travel up to 30% is expected. In this pivotal role, you will advance L3Harris' position as a world-class strategic partner to U.S. and international shipyards. You will lead the delivery of market leading systems integration across electrical systems, propulsion technologies, and software integration engineering. Your leadership will drive innovation, supply chain efficiency, and engineering excellence enabling shipyards to design, procure, manufacture, and deliver advanced autonomous and crewed warships. Additionally, you will guide the development, integration, and production of cutting-edge undersea maritime autonomy solutions to address the Submarine Navy's most challenging missions. Through strong collaboration with shipyard partners, suppliers, and internal engineering teams, you will ensure that L3Harris solutions meet the highest standards of performance, reliability, and mission impact. Key responsibilities include developing trusted relationships with internal and external customers, ensuring exceptional execution of development and production programs, and partnering closely with Business Development and Capture teams to shape new opportunities and define competitive, winning solutions. The leader will leverage IR&D investments to position L3Harris for success in future pursuits. This role requires effective navigation of a matrixed organization, strong program management fundamentals, and proven competitive capture experience. It is a high-visibility position with frequent engagement at executive levels and within the customer community. The position carries functional authority for planning, organizing, controlling, documenting, tracking, integrating, financially monitoring, and completing customer programs. Success requires close collaboration with Engineering, Finance, Business Development, Program Excellence, Supply Chain, Operations, and Quality teams. The leader will oversee pipeline development and proposal management from requirements definition through solution creation, negotiation, and contract award. The ideal candidate fosters a cooperative, high-performance environment, sets clear objectives, provides transparent guidance, and ensures accountability across the team. They empower team members, identify growth opportunities within funded programs, and drive new customer engagements. The successful leader will exemplify and demand ethical, professional conduct consistent with company values, while building the broader capabilities needed for a winning culture. Essential Functions: Develop a vision, strategy and associated tactics for the S3 business that drives growth, develops our program manager's acumen and leadership and established a culture of operational excellence. Drives active program and cross-functional management to ensure 100% schedule adherence. Lead and manage the business and achieve operational excellence and high customer satisfaction while meeting financial performance targets. Provide leadership to Business Development activities, including strategic business planning, new business forecasting and strategic capture. Plans in advance and conducts reviews & coordinate approvals of major bids and proposals to ensure success through opportunity, risk and financial analysis. Establish, grow and maintain close customer relationships, participate in the marketing and sales process, and actively promote the organization's capabilities and strengths; ensure that customer perspective is a driving force behind business decisions and activities. Drives high standards for individual, team, and organizational accomplishment through teamwork and empowerment; tenaciously work to meet or exceed challenging goals and foster continuous improvement. Demonstrated experience building exceptional customer relationships in Department of Defense market A strong natural leadership style that motivates and inspires excellence, and staff development skills A prudent change agent, able to quickly assimilate to a new organization effectively Qualifications: Bachelor's degree in Business or Engineering and 15 years of experience managing a team in the Aerospace & Defense market (Maritime preferred), with 7+ years senior management role leading and motivating a diverse workforce focused on system integration. Or a Graduate degree with 13 years of applicable experience. In lieu of degree, a minimum of 19 years of applicable experience. Minimum of 7 years of experience of cross functional leadership experience spanning business development, program management, engineering, and operations. Minimum of 5 years experience with Navy or equivalent acquisition process. Experience in Systems Engineering Capture Management and Proposal Management Experience in advanced technology Extensive experience with Fixed Price contracts and Fixed Price major subcontracts. Experience with EVMS demonstrated on successful production programs. Demonstrated experience leading parallel development and deployment efforts through delivery and trials Demonstrated track record successfully transitioning new products and systems through qualification and into production Demonstrated ability to lead proposal development and capture efforts Active US Secret Security Clearance Preferred Additional Skills: Post Graduate / Master's Degree in Engineering or Business Proficient in SAP, MS Office, strong communication traits Project Management Institute (PMI) Program Management Professional (PMP) Certification or working towards certification In compliance with pay transparency requirements, the salary range for this role in Colorado State, Hawaii, Illinois, Maryland, Minnesota, Vermont and New York State is $160K-$297K. For California, New Jersey, Massachusetts, Washington D.C., Maryland Greater Washington D.C. area, the city of Denver, Washington State and New York City, the salary range for this role is $184-$341K. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements. LI-LT1 L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws . click apply for full job details
As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way. General Purpose of Job: The Director CPG Sales is responsible for driving revenue growth for Quad's In-Store Connect media network for client by securing advertising partnerships with Consumer-Packaged Goods (CPG) brands. The individual will work closely with client's merchandising and digital teams to create and execute in store digital media programming. Key Responsibilities: Lead the sales strategy for the In Store Connect media network, working with designated grocery client, targeting CPG brands to maximize advertising revenue. Identify and pursue new business opportunities with CPG brands, establishing strong relationships with key decision-makers. Develop and maintain strategic partnerships with CPG brands, ensuring alignment with their marketing objectives and goals with client. Present and sell integrated in-store media solutions that leverage the capabilities of the In-Store Connect network and client's promotional ecosystem. Study market dynamics to identify trends, competitive landscape, and emerging opportunities within the CPG sector. Work closely with Quad's business development, marketing, and operations teams to deliver comprehensive advertising solutions. Maintain accurate revenue forecasts and pipeline reports, utilizing client's CRM tools to track and manage sales activities. Ensure exceptional customer service and support for client, addressing their needs and providing tailored advertising solutions. Monitor and analyze sales performance metrics, providing regular updates to senior leadership. Job Requirements: Education: Bachelor's degree in business, Marketing, or a related field. Experience: 10 years of experience in Digital Media or CPG sales. Knowledge, Skills & Abilities: Proven track record of driving sales growth and achieving revenue targets. Strong understanding of the CPG industry and in-store advertising. Excellent communication and presentation skills. Ability to build and maintain strong client relationships. Strategic thinker with the ability to develop and execute effective sales strategies. Proficiency in CRM tools, such as Salesforce. Highly organized and detail oriented. Ability to travel as required. Employees can be expected to be paid an annualized salary of $140k-$180k + bonus , based on variations in knowledge, skills, experience and market conditions. We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits. Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories. Drug-Free Workplace
06/02/2026
Full time
As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way. General Purpose of Job: The Director CPG Sales is responsible for driving revenue growth for Quad's In-Store Connect media network for client by securing advertising partnerships with Consumer-Packaged Goods (CPG) brands. The individual will work closely with client's merchandising and digital teams to create and execute in store digital media programming. Key Responsibilities: Lead the sales strategy for the In Store Connect media network, working with designated grocery client, targeting CPG brands to maximize advertising revenue. Identify and pursue new business opportunities with CPG brands, establishing strong relationships with key decision-makers. Develop and maintain strategic partnerships with CPG brands, ensuring alignment with their marketing objectives and goals with client. Present and sell integrated in-store media solutions that leverage the capabilities of the In-Store Connect network and client's promotional ecosystem. Study market dynamics to identify trends, competitive landscape, and emerging opportunities within the CPG sector. Work closely with Quad's business development, marketing, and operations teams to deliver comprehensive advertising solutions. Maintain accurate revenue forecasts and pipeline reports, utilizing client's CRM tools to track and manage sales activities. Ensure exceptional customer service and support for client, addressing their needs and providing tailored advertising solutions. Monitor and analyze sales performance metrics, providing regular updates to senior leadership. Job Requirements: Education: Bachelor's degree in business, Marketing, or a related field. Experience: 10 years of experience in Digital Media or CPG sales. Knowledge, Skills & Abilities: Proven track record of driving sales growth and achieving revenue targets. Strong understanding of the CPG industry and in-store advertising. Excellent communication and presentation skills. Ability to build and maintain strong client relationships. Strategic thinker with the ability to develop and execute effective sales strategies. Proficiency in CRM tools, such as Salesforce. Highly organized and detail oriented. Ability to travel as required. Employees can be expected to be paid an annualized salary of $140k-$180k + bonus , based on variations in knowledge, skills, experience and market conditions. We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits. Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories. Drug-Free Workplace
As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way. Job Summary The Art Director develops strong visual concepts and brings creative ideas to life across print, digital, and basic motion channels. This role partners with clients and internal teams to deliver on-brand solutions that support business goals. The ideal candidate is skilled in managing multiple projects, understanding production processes, and leveraging animation and emerging AI tools to enhance creative output. Key Responsibilities Lead the design and execution of visual concepts that align with marketing objectives. Manage, mentor, and direct a team of graphic designers. Review and approve design work to ensure quality and brand consistency. Provide clear feedback, coaching, and direction to team members. Develop creative assets for print, digital, and basic motion/animation. Present concepts to internal teams and clients. Interpret creative briefs and guide clients on brand execution. Produce rough concepts, layouts, and digital comps. Prepare and edit digital assets, proofs, and final production files. Support project workflow by managing priorities and deadlines. Collaborate with cross-functional creative, production, and client teams. Ensure accuracy, consistency, and quality across deliverables. Job Requirements Education: Bachelor's degree in Graphic Design or equivalent experience Experience: 5-10 years in retail, print, or digital design environments; leadership experience preferred. Skills & Abilities Expertise in Adobe Creative Suite; Figma experience a plus. Working knowledge of animation and motion basics (After Effects, animated graphics, GIFs). Experience using AI tools for design (ideation, layout support, image enhancement, asset creation). Ability to mentor and develop design talent. Strong typography, layout, and production design skills. Understanding of printing, prepress, and digital output processes. Familiarity with digital advertising, web graphics, and UI templates. Ability to manage multiple priorities and meet deadlines. Strong understanding of branding, marketing, and creative strategy. Clean file-building skills, including templates and style sheets. Strong communication and presentation skills. We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.
06/02/2026
Full time
As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way. Job Summary The Art Director develops strong visual concepts and brings creative ideas to life across print, digital, and basic motion channels. This role partners with clients and internal teams to deliver on-brand solutions that support business goals. The ideal candidate is skilled in managing multiple projects, understanding production processes, and leveraging animation and emerging AI tools to enhance creative output. Key Responsibilities Lead the design and execution of visual concepts that align with marketing objectives. Manage, mentor, and direct a team of graphic designers. Review and approve design work to ensure quality and brand consistency. Provide clear feedback, coaching, and direction to team members. Develop creative assets for print, digital, and basic motion/animation. Present concepts to internal teams and clients. Interpret creative briefs and guide clients on brand execution. Produce rough concepts, layouts, and digital comps. Prepare and edit digital assets, proofs, and final production files. Support project workflow by managing priorities and deadlines. Collaborate with cross-functional creative, production, and client teams. Ensure accuracy, consistency, and quality across deliverables. Job Requirements Education: Bachelor's degree in Graphic Design or equivalent experience Experience: 5-10 years in retail, print, or digital design environments; leadership experience preferred. Skills & Abilities Expertise in Adobe Creative Suite; Figma experience a plus. Working knowledge of animation and motion basics (After Effects, animated graphics, GIFs). Experience using AI tools for design (ideation, layout support, image enhancement, asset creation). Ability to mentor and develop design talent. Strong typography, layout, and production design skills. Understanding of printing, prepress, and digital output processes. Familiarity with digital advertising, web graphics, and UI templates. Ability to manage multiple priorities and meet deadlines. Strong understanding of branding, marketing, and creative strategy. Clean file-building skills, including templates and style sheets. Strong communication and presentation skills. We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more. Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/02/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. We have various schedules ranging from 8:00 am MDT to 9:00 pm MDT. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920 for insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8hr shift within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Betty is a fully integrated creative agency devoted to building better. You name it, we probably want to improve it. And we want to work with someone who feels the same way. We're looking for an energetic, inclusive, fun-loving person who'd rather lead than follow. Someone who prioritizes creating remarkable work, strengthening client relationships, contributing to agency growth, and building consumer experiences for an increasingly multicultural and global world. GENERAL PURPOSE OF JOB The Account Director, Business Development will support Betty's new business activity as a strategic pitch lead, helping to quickly understand prospective clients in order to lead RFI and RFP activity that results in great strategic and creative work, and ultimately new Betty clients. This person will focus heavily on opportunities for our Favorite Child design offering, but support across all Betty business development efforts (AOR, studio, etc.) The Account Director, Business Development will build, lead, and manage cross-organizational teams, ensuring a strong, profitable, and vibrant business development function consistent with our mission and values. Additionally, this person could - as personal capacity and agency workload permits/requires - run select accounts, ensuring that once a "new logo" is won the work is supported by a strong client-relationship, strategic business insight and high-quality creative output. The ideal person for this role will be the ultimate collaborator - tenacious about soliciting thinking across strategy, creative, production and more. They should have strong writing and presenting skills, and not be afraid of a tight timeline or an incomplete brief. This person must be fluent in both campaign creative and foundational brand creative (design systems, packaging design, etc.). And finally, they need to have excellent project management skills. This includes working with our project management team to establish and hold people accountable for adhering to certain milestones and a certain quality of work. We work hard. We think hard. And we have a ton of fun. KEY RESPONSIBILITIES Actively contributes to building win strategies and pitch themes/narratives Leads pitch activity, including establishing a vision for the process, working across the agency to establish the right team, and ensuring that final presentation and proposal materials are inspirational and client-focused Works collaboratively with the pitch team to assist in developing RFIs, RFPs and pitch presentations; this is inclusive of strong writing and presentation skills to draft RFI/RFP copy and edit content contributions to align to an established narrative Quarterback new business team meeting logistics, in collaboration with project management and other new business support, for active pitches, including internal meetings and virtual and in-person client meetings Work with discipline leads to manage cross-agency resources that are assisting on new business efforts, coordinating with team members and their managers regarding workload and job expectations Work with the VP, Business development to provide regular pipeline and win rate reporting and analysis of performance to senior management Oversee administrative activities related to new business research and record-keeping, including: Entry and maintenance of Salesforce data to facilitate accurate pipeline conversations Research prospective businesses for correct names, titles, advertising budgets, geography, agency of record, sales data, etc. Organize and maintain agency depository of new business materials - boilerplate credentials, case studies, bios, client references, impact statements Assist in client acceptance activities, including working with our legal team to facilitate the review and approval of legal documents, like NDAs and MSAs, and working with our account and project management teams to develop strategic, thorough and profitable scopes of work Play a prominent role in guiding Betty and Favorite Child marketing activities, including planning and executing thought leadership pieces, social content, consultant decks event collateral, and anything that helps spread the good word about our agency Maintain excellent relationships: With key leaders and partners across Betty, Favorite Child and Quad With clients in the context of new business activity and possibly new client work; includes strategic client communication regarding process, creative feedback, etc. Exercise excellent problem-solving skills, taking many inputs and quickly strategizing the right path forward Perform other duties from time to time to meet the changing needs of the agency JOB REQUIREMENTS Education: Bachelor's degree in advertising, communication, marketing or related field preferred Experience: Minimum 6 years in creative agency account service, pitch/new business experience preferred Certificates, Licenses, Registrations: NA Knowledge, Skills & Abilities: Strong Microsoft Office skills, including PowerPoint, Word and Excel Proficiency with digital collaboration tools like Teams A proven understanding of how an agency business works, including both campaign/AOR relationships and design-focused relationship Strategic communication skills that allow you to speak and write convincingly on various topics A confident, outgoing personality, both in terms of navigating complex internal and client conversations, and effectively managing/motivating teams A proactive passion for keeping up on news, current events, emerging trends, etc. Ability to handle high-stress situations with effective results Ability to organize and prioritize, managing multiple time-sensitive projects at the same time Employees can be expected to be paid an annualized salary range of $103,720 - $120,000 , based on variations in knowledge, skills, experience and market conditions. We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits. Betty and Quad are proud to be equal opportunity employers. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Betty and Quad do not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Betty and Quad also prohibit harassment of applicants and employees based on any of these protected categories. Drug-Free Workplace
06/02/2026
Full time
Betty is a fully integrated creative agency devoted to building better. You name it, we probably want to improve it. And we want to work with someone who feels the same way. We're looking for an energetic, inclusive, fun-loving person who'd rather lead than follow. Someone who prioritizes creating remarkable work, strengthening client relationships, contributing to agency growth, and building consumer experiences for an increasingly multicultural and global world. GENERAL PURPOSE OF JOB The Account Director, Business Development will support Betty's new business activity as a strategic pitch lead, helping to quickly understand prospective clients in order to lead RFI and RFP activity that results in great strategic and creative work, and ultimately new Betty clients. This person will focus heavily on opportunities for our Favorite Child design offering, but support across all Betty business development efforts (AOR, studio, etc.) The Account Director, Business Development will build, lead, and manage cross-organizational teams, ensuring a strong, profitable, and vibrant business development function consistent with our mission and values. Additionally, this person could - as personal capacity and agency workload permits/requires - run select accounts, ensuring that once a "new logo" is won the work is supported by a strong client-relationship, strategic business insight and high-quality creative output. The ideal person for this role will be the ultimate collaborator - tenacious about soliciting thinking across strategy, creative, production and more. They should have strong writing and presenting skills, and not be afraid of a tight timeline or an incomplete brief. This person must be fluent in both campaign creative and foundational brand creative (design systems, packaging design, etc.). And finally, they need to have excellent project management skills. This includes working with our project management team to establish and hold people accountable for adhering to certain milestones and a certain quality of work. We work hard. We think hard. And we have a ton of fun. KEY RESPONSIBILITIES Actively contributes to building win strategies and pitch themes/narratives Leads pitch activity, including establishing a vision for the process, working across the agency to establish the right team, and ensuring that final presentation and proposal materials are inspirational and client-focused Works collaboratively with the pitch team to assist in developing RFIs, RFPs and pitch presentations; this is inclusive of strong writing and presentation skills to draft RFI/RFP copy and edit content contributions to align to an established narrative Quarterback new business team meeting logistics, in collaboration with project management and other new business support, for active pitches, including internal meetings and virtual and in-person client meetings Work with discipline leads to manage cross-agency resources that are assisting on new business efforts, coordinating with team members and their managers regarding workload and job expectations Work with the VP, Business development to provide regular pipeline and win rate reporting and analysis of performance to senior management Oversee administrative activities related to new business research and record-keeping, including: Entry and maintenance of Salesforce data to facilitate accurate pipeline conversations Research prospective businesses for correct names, titles, advertising budgets, geography, agency of record, sales data, etc. Organize and maintain agency depository of new business materials - boilerplate credentials, case studies, bios, client references, impact statements Assist in client acceptance activities, including working with our legal team to facilitate the review and approval of legal documents, like NDAs and MSAs, and working with our account and project management teams to develop strategic, thorough and profitable scopes of work Play a prominent role in guiding Betty and Favorite Child marketing activities, including planning and executing thought leadership pieces, social content, consultant decks event collateral, and anything that helps spread the good word about our agency Maintain excellent relationships: With key leaders and partners across Betty, Favorite Child and Quad With clients in the context of new business activity and possibly new client work; includes strategic client communication regarding process, creative feedback, etc. Exercise excellent problem-solving skills, taking many inputs and quickly strategizing the right path forward Perform other duties from time to time to meet the changing needs of the agency JOB REQUIREMENTS Education: Bachelor's degree in advertising, communication, marketing or related field preferred Experience: Minimum 6 years in creative agency account service, pitch/new business experience preferred Certificates, Licenses, Registrations: NA Knowledge, Skills & Abilities: Strong Microsoft Office skills, including PowerPoint, Word and Excel Proficiency with digital collaboration tools like Teams A proven understanding of how an agency business works, including both campaign/AOR relationships and design-focused relationship Strategic communication skills that allow you to speak and write convincingly on various topics A confident, outgoing personality, both in terms of navigating complex internal and client conversations, and effectively managing/motivating teams A proactive passion for keeping up on news, current events, emerging trends, etc. Ability to handle high-stress situations with effective results Ability to organize and prioritize, managing multiple time-sensitive projects at the same time Employees can be expected to be paid an annualized salary range of $103,720 - $120,000 , based on variations in knowledge, skills, experience and market conditions. We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits. Betty and Quad are proud to be equal opportunity employers. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Betty and Quad do not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Betty and Quad also prohibit harassment of applicants and employees based on any of these protected categories. Drug-Free Workplace
Business Director- Card Technology Strategy As a Business Director at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. As a leader on the Card Technology Strategy team, you will work closely with Card's Divisional CIO to define and shape Card Tech's strategic agenda; unlocking the biggest opportunities, and tackling some of the most challenging problems related to our technology and business imperatives. You will lead the collaborative problem solving process in partnership with senior stakeholders across tech, product, and the card business. The successful candidate brings a strong foundation in corporate strategy or top-tier management consulting, with experience developing visionary strategies, and a passion for technology. Prior experience in technology and/or digital topics (e.g., software development, cyber, data, digital customer experiences, tech talent transformation) is preferred. General Responsibilities: Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands Leadership: May manage and develop multiple analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One Product: Develop and implement new product and pricing strategies for various lending products; lead product level data modeling/analytics Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability Strategic and analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management Strong business judgment, leadership and integrity: They should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. They should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills Clear results orientation: display an intense focus on achieving both short and long term goals. They should be able to drive and execute an agenda in an uncertain and fluid environment Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus Basic Qualifications: Bachelor's Degree At least 4 years of experience performing quantitative analysis At least 4 years of experience performing qualitative analysis At least 2 years of experience performing people management At least 2 years of experience performing project management Preferred Qualifications: Master's Degree 2+ years of experience in financial services 1+ year of experience in consulting Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $230,400 - $263,000 for Business Director Richmond, VA: $209,500 - $239,100 for Business Director New York, NY: $251,400 - $286,900 for Business Director Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
06/01/2026
Full time
Business Director- Card Technology Strategy As a Business Director at Capital One, you will apply your strategic and analytical skills to major company challenges. You'll team with world-class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation. As a leader on the Card Technology Strategy team, you will work closely with Card's Divisional CIO to define and shape Card Tech's strategic agenda; unlocking the biggest opportunities, and tackling some of the most challenging problems related to our technology and business imperatives. You will lead the collaborative problem solving process in partnership with senior stakeholders across tech, product, and the card business. The successful candidate brings a strong foundation in corporate strategy or top-tier management consulting, with experience developing visionary strategies, and a passion for technology. Prior experience in technology and/or digital topics (e.g., software development, cyber, data, digital customer experiences, tech talent transformation) is preferred. General Responsibilities: Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory demands Leadership: May manage and develop multiple analysts. Coaching and mentoring associates with a goal of developing and retaining talent at Capital One Product: Develop and implement new product and pricing strategies for various lending products; lead product level data modeling/analytics Execution: Manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability Strategic and analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management Strong business judgment, leadership and integrity: They should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. They should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills Clear results orientation: display an intense focus on achieving both short and long term goals. They should be able to drive and execute an agenda in an uncertain and fluid environment Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus Basic Qualifications: Bachelor's Degree At least 4 years of experience performing quantitative analysis At least 4 years of experience performing qualitative analysis At least 2 years of experience performing people management At least 2 years of experience performing project management Preferred Qualifications: Master's Degree 2+ years of experience in financial services 1+ year of experience in consulting Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $230,400 - $263,000 for Business Director Richmond, VA: $209,500 - $239,100 for Business Director New York, NY: $251,400 - $286,900 for Business Director Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way. General Purpose of Job: The Director CPG Sales is responsible for driving revenue growth for Quad's In-Store Connect media network for client by securing advertising partnerships with Consumer-Packaged Goods (CPG) brands. The individual will work closely with client's merchandising and digital teams to create and execute in store digital media programming. Key Responsibilities: Lead the sales strategy for the In Store Connect media network, working with designated grocery client, targeting CPG brands to maximize advertising revenue. Identify and pursue new business opportunities with CPG brands, establishing strong relationships with key decision-makers. Develop and maintain strategic partnerships with CPG brands, ensuring alignment with their marketing objectives and goals with client. Present and sell integrated in-store media solutions that leverage the capabilities of the In-Store Connect network and client's promotional ecosystem. Study market dynamics to identify trends, competitive landscape, and emerging opportunities within the CPG sector. Work closely with Quad's business development, marketing, and operations teams to deliver comprehensive advertising solutions. Maintain accurate revenue forecasts and pipeline reports, utilizing client's CRM tools to track and manage sales activities. Ensure exceptional customer service and support for client, addressing their needs and providing tailored advertising solutions. Monitor and analyze sales performance metrics, providing regular updates to senior leadership. Job Requirements: Education: Bachelor's degree in business, Marketing, or a related field. Experience: 10 years of experience in Digital Media or CPG sales. Knowledge, Skills & Abilities: Proven track record of driving sales growth and achieving revenue targets. Strong understanding of the CPG industry and in-store advertising. Excellent communication and presentation skills. Ability to build and maintain strong client relationships. Strategic thinker with the ability to develop and execute effective sales strategies. Proficiency in CRM tools, such as Salesforce. Highly organized and detail oriented. Ability to travel as required. Employees can be expected to be paid an annualized salary of $140k-$180k + bonus , based on variations in knowledge, skills, experience and market conditions. We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits. Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories. Drug-Free Workplace
06/01/2026
Full time
As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way. General Purpose of Job: The Director CPG Sales is responsible for driving revenue growth for Quad's In-Store Connect media network for client by securing advertising partnerships with Consumer-Packaged Goods (CPG) brands. The individual will work closely with client's merchandising and digital teams to create and execute in store digital media programming. Key Responsibilities: Lead the sales strategy for the In Store Connect media network, working with designated grocery client, targeting CPG brands to maximize advertising revenue. Identify and pursue new business opportunities with CPG brands, establishing strong relationships with key decision-makers. Develop and maintain strategic partnerships with CPG brands, ensuring alignment with their marketing objectives and goals with client. Present and sell integrated in-store media solutions that leverage the capabilities of the In-Store Connect network and client's promotional ecosystem. Study market dynamics to identify trends, competitive landscape, and emerging opportunities within the CPG sector. Work closely with Quad's business development, marketing, and operations teams to deliver comprehensive advertising solutions. Maintain accurate revenue forecasts and pipeline reports, utilizing client's CRM tools to track and manage sales activities. Ensure exceptional customer service and support for client, addressing their needs and providing tailored advertising solutions. Monitor and analyze sales performance metrics, providing regular updates to senior leadership. Job Requirements: Education: Bachelor's degree in business, Marketing, or a related field. Experience: 10 years of experience in Digital Media or CPG sales. Knowledge, Skills & Abilities: Proven track record of driving sales growth and achieving revenue targets. Strong understanding of the CPG industry and in-store advertising. Excellent communication and presentation skills. Ability to build and maintain strong client relationships. Strategic thinker with the ability to develop and execute effective sales strategies. Proficiency in CRM tools, such as Salesforce. Highly organized and detail oriented. Ability to travel as required. Employees can be expected to be paid an annualized salary of $140k-$180k + bonus , based on variations in knowledge, skills, experience and market conditions. We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits. Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories. Drug-Free Workplace
As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way. General Purpose of Job: The Director CPG Sales is responsible for driving revenue growth for Quad's In-Store Connect media network for client by securing advertising partnerships with Consumer-Packaged Goods (CPG) brands. The individual will work closely with client's merchandising and digital teams to create and execute in store digital media programming. Key Responsibilities: Lead the sales strategy for the In Store Connect media network, working with designated grocery client, targeting CPG brands to maximize advertising revenue. Identify and pursue new business opportunities with CPG brands, establishing strong relationships with key decision-makers. Develop and maintain strategic partnerships with CPG brands, ensuring alignment with their marketing objectives and goals with client. Present and sell integrated in-store media solutions that leverage the capabilities of the In-Store Connect network and client's promotional ecosystem. Study market dynamics to identify trends, competitive landscape, and emerging opportunities within the CPG sector. Work closely with Quad's business development, marketing, and operations teams to deliver comprehensive advertising solutions. Maintain accurate revenue forecasts and pipeline reports, utilizing client's CRM tools to track and manage sales activities. Ensure exceptional customer service and support for client, addressing their needs and providing tailored advertising solutions. Monitor and analyze sales performance metrics, providing regular updates to senior leadership. Job Requirements: Education: Bachelor's degree in business, Marketing, or a related field. Experience: 10 years of experience in Digital Media or CPG sales. Knowledge, Skills & Abilities: Proven track record of driving sales growth and achieving revenue targets. Strong understanding of the CPG industry and in-store advertising. Excellent communication and presentation skills. Ability to build and maintain strong client relationships. Strategic thinker with the ability to develop and execute effective sales strategies. Proficiency in CRM tools, such as Salesforce. Highly organized and detail oriented. Ability to travel as required. We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits. Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories. Drug-Free Workplace
06/01/2026
Full time
As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way. General Purpose of Job: The Director CPG Sales is responsible for driving revenue growth for Quad's In-Store Connect media network for client by securing advertising partnerships with Consumer-Packaged Goods (CPG) brands. The individual will work closely with client's merchandising and digital teams to create and execute in store digital media programming. Key Responsibilities: Lead the sales strategy for the In Store Connect media network, working with designated grocery client, targeting CPG brands to maximize advertising revenue. Identify and pursue new business opportunities with CPG brands, establishing strong relationships with key decision-makers. Develop and maintain strategic partnerships with CPG brands, ensuring alignment with their marketing objectives and goals with client. Present and sell integrated in-store media solutions that leverage the capabilities of the In-Store Connect network and client's promotional ecosystem. Study market dynamics to identify trends, competitive landscape, and emerging opportunities within the CPG sector. Work closely with Quad's business development, marketing, and operations teams to deliver comprehensive advertising solutions. Maintain accurate revenue forecasts and pipeline reports, utilizing client's CRM tools to track and manage sales activities. Ensure exceptional customer service and support for client, addressing their needs and providing tailored advertising solutions. Monitor and analyze sales performance metrics, providing regular updates to senior leadership. Job Requirements: Education: Bachelor's degree in business, Marketing, or a related field. Experience: 10 years of experience in Digital Media or CPG sales. Knowledge, Skills & Abilities: Proven track record of driving sales growth and achieving revenue targets. Strong understanding of the CPG industry and in-store advertising. Excellent communication and presentation skills. Ability to build and maintain strong client relationships. Strategic thinker with the ability to develop and execute effective sales strategies. Proficiency in CRM tools, such as Salesforce. Highly organized and detail oriented. Ability to travel as required. We offer comprehensive benefits for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits. Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories. Drug-Free Workplace
