RISK INTELLIGENCE LEAD GRM WHAT IS THE OPPORTUNITY? Support GRM by providing solutions on risk reporting and data needs. Produce intelligence through querying datarepositories, generating data visualizations and periodic reports, and identifying risk trends through quantitative andqualitative analysis. Implement analytical approaches and methodologies and assist in the interpretation of results.Present reports to management for use in decision making and strategic planning. Furthermore, increaseautomation in processes related to data and reporting across business lines to maximize productivity. WHAT WILL YOU DO? Responsible for design, implementation and maintenance of intuitive data visualizations that deliver valuable insights for enabling data-driven decision making and automation of processes. Engage with 2LOD partners and and external stakeholders to understand needs and ensure reporting and outputs are in alignment to key risk programs. Roll out a GRM centralized visualization framework, with a focus on standardized dashboard visualization and organization across risk types, robust data dictionaries and process documentation. Responsible for periodic risk reporting and analysis to support GRM programs. Foster and maintain good working relationships with colleagues to meet expected service levels. Collaborate with larger Bank-level programs (e.g., new system implementation or data initiatives) to identify impacts and dependencies on reporting requirements. Collaborate with 1LOD and RBC partners to support target operating model of risk reporting and analytics. Discover patterns, insights, trends and anomalies from straightforward analyses, data sets and visualization tools. Understands concepts of data lineage and data stewardship in order to develop effective data analytics that provide the insights. Identify data quality issues and concerns and support data governance initiatives. Promote CNB's "Tone from above" communication routine to embed a risk mindset into the team's culture Stay abreast on specific reporting standards, department reporting requirements and bank system changes/enhancements. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 7 years of experience in reporting and/or analytic functions Minimum7 years of experience with SQL, or other data management and query tools (Snowflake, SQL Server, Oracle, SQL Developer, etc ) Minimum 7 years of experience with software reporting tools developing data visualizations (Tableau, Power BI, Business Objects, Tableau, Crystal reports/Dashboard, etc.) Minimum 5 years of experience in banking/operations Minimum 3 years of experience in risk management Additional Qualifications Master's Degree Preferred. Strong analytical and organizational skills with emphasis on report production and program management. Ability to effectively manage projects. Hands on experience gathering requirements, designing and coding new reports, maintaining and enhancing existing reports, as well as designing dashboards. Experience creating data visualizations using a report development software (Tableau or Power BI preferred) Advanced experience designing and generating scheduled and ad hoc reports using reporting/query tools (i.e. Brio, Toad, SQL Developer, MS Access, Crystal Reports, Business Objects, etc.) Expertise in statistical programming, data mining and machine learning tools (Python, SAS, R, etc.) Must be detail-oriented and possess effective organizational and analytical skills. Understanding of banking processes and risk management programs. Ability to handle complexity and ambiguity. Must have excellent verbal and written communications skills and ability to communicate clearly and professionally with all levels of the organization. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $90,000-$160,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
07/18/2026
Full time
RISK INTELLIGENCE LEAD GRM WHAT IS THE OPPORTUNITY? Support GRM by providing solutions on risk reporting and data needs. Produce intelligence through querying datarepositories, generating data visualizations and periodic reports, and identifying risk trends through quantitative andqualitative analysis. Implement analytical approaches and methodologies and assist in the interpretation of results.Present reports to management for use in decision making and strategic planning. Furthermore, increaseautomation in processes related to data and reporting across business lines to maximize productivity. WHAT WILL YOU DO? Responsible for design, implementation and maintenance of intuitive data visualizations that deliver valuable insights for enabling data-driven decision making and automation of processes. Engage with 2LOD partners and and external stakeholders to understand needs and ensure reporting and outputs are in alignment to key risk programs. Roll out a GRM centralized visualization framework, with a focus on standardized dashboard visualization and organization across risk types, robust data dictionaries and process documentation. Responsible for periodic risk reporting and analysis to support GRM programs. Foster and maintain good working relationships with colleagues to meet expected service levels. Collaborate with larger Bank-level programs (e.g., new system implementation or data initiatives) to identify impacts and dependencies on reporting requirements. Collaborate with 1LOD and RBC partners to support target operating model of risk reporting and analytics. Discover patterns, insights, trends and anomalies from straightforward analyses, data sets and visualization tools. Understands concepts of data lineage and data stewardship in order to develop effective data analytics that provide the insights. Identify data quality issues and concerns and support data governance initiatives. Promote CNB's "Tone from above" communication routine to embed a risk mindset into the team's culture Stay abreast on specific reporting standards, department reporting requirements and bank system changes/enhancements. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 7 years of experience in reporting and/or analytic functions Minimum7 years of experience with SQL, or other data management and query tools (Snowflake, SQL Server, Oracle, SQL Developer, etc ) Minimum 7 years of experience with software reporting tools developing data visualizations (Tableau, Power BI, Business Objects, Tableau, Crystal reports/Dashboard, etc.) Minimum 5 years of experience in banking/operations Minimum 3 years of experience in risk management Additional Qualifications Master's Degree Preferred. Strong analytical and organizational skills with emphasis on report production and program management. Ability to effectively manage projects. Hands on experience gathering requirements, designing and coding new reports, maintaining and enhancing existing reports, as well as designing dashboards. Experience creating data visualizations using a report development software (Tableau or Power BI preferred) Advanced experience designing and generating scheduled and ad hoc reports using reporting/query tools (i.e. Brio, Toad, SQL Developer, MS Access, Crystal Reports, Business Objects, etc.) Expertise in statistical programming, data mining and machine learning tools (Python, SAS, R, etc.) Must be detail-oriented and possess effective organizational and analytical skills. Understanding of banking processes and risk management programs. Ability to handle complexity and ambiguity. Must have excellent verbal and written communications skills and ability to communicate clearly and professionally with all levels of the organization. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $90,000-$160,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
RISK INTELLIGENCE LEAD GRM WHAT IS THE OPPORTUNITY? Support GRM by providing solutions on risk reporting and data needs. Produce intelligence through querying datarepositories, generating data visualizations and periodic reports, and identifying risk trends through quantitative andqualitative analysis. Implement analytical approaches and methodologies and assist in the interpretation of results.Present reports to management for use in decision making and strategic planning. Furthermore, increaseautomation in processes related to data and reporting across business lines to maximize productivity. WHAT WILL YOU DO? Responsible for design, implementation and maintenance of intuitive data visualizations that deliver valuable insights for enabling data-driven decision making and automation of processes. Engage with 2LOD partners and and external stakeholders to understand needs and ensure reporting and outputs are in alignment to key risk programs. Roll out a GRM centralized visualization framework, with a focus on standardized dashboard visualization and organization across risk types, robust data dictionaries and process documentation. Responsible for periodic risk reporting and analysis to support GRM programs. Foster and maintain good working relationships with colleagues to meet expected service levels. Collaborate with larger Bank-level programs (e.g., new system implementation or data initiatives) to identify impacts and dependencies on reporting requirements. Collaborate with 1LOD and RBC partners to support target operating model of risk reporting and analytics. Discover patterns, insights, trends and anomalies from straightforward analyses, data sets and visualization tools. Understands concepts of data lineage and data stewardship in order to develop effective data analytics that provide the insights. Identify data quality issues and concerns and support data governance initiatives. Promote CNB's "Tone from above" communication routine to embed a risk mindset into the team's culture Stay abreast on specific reporting standards, department reporting requirements and bank system changes/enhancements. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 7 years of experience in reporting and/or analytic functions Minimum7 years of experience with SQL, or other data management and query tools (Snowflake, SQL Server, Oracle, SQL Developer, etc ) Minimum 7 years of experience with software reporting tools developing data visualizations (Tableau, Power BI, Business Objects, Tableau, Crystal reports/Dashboard, etc.) Minimum 5 years of experience in banking/operations Minimum 3 years of experience in risk management Additional Qualifications Master's Degree Preferred. Strong analytical and organizational skills with emphasis on report production and program management. Ability to effectively manage projects. Hands on experience gathering requirements, designing and coding new reports, maintaining and enhancing existing reports, as well as designing dashboards. Experience creating data visualizations using a report development software (Tableau or Power BI preferred) Advanced experience designing and generating scheduled and ad hoc reports using reporting/query tools (i.e. Brio, Toad, SQL Developer, MS Access, Crystal Reports, Business Objects, etc.) Expertise in statistical programming, data mining and machine learning tools (Python, SAS, R, etc.) Must be detail-oriented and possess effective organizational and analytical skills. Understanding of banking processes and risk management programs. Ability to handle complexity and ambiguity. Must have excellent verbal and written communications skills and ability to communicate clearly and professionally with all levels of the organization. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $90,000-$160,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
07/18/2026
Full time
RISK INTELLIGENCE LEAD GRM WHAT IS THE OPPORTUNITY? Support GRM by providing solutions on risk reporting and data needs. Produce intelligence through querying datarepositories, generating data visualizations and periodic reports, and identifying risk trends through quantitative andqualitative analysis. Implement analytical approaches and methodologies and assist in the interpretation of results.Present reports to management for use in decision making and strategic planning. Furthermore, increaseautomation in processes related to data and reporting across business lines to maximize productivity. WHAT WILL YOU DO? Responsible for design, implementation and maintenance of intuitive data visualizations that deliver valuable insights for enabling data-driven decision making and automation of processes. Engage with 2LOD partners and and external stakeholders to understand needs and ensure reporting and outputs are in alignment to key risk programs. Roll out a GRM centralized visualization framework, with a focus on standardized dashboard visualization and organization across risk types, robust data dictionaries and process documentation. Responsible for periodic risk reporting and analysis to support GRM programs. Foster and maintain good working relationships with colleagues to meet expected service levels. Collaborate with larger Bank-level programs (e.g., new system implementation or data initiatives) to identify impacts and dependencies on reporting requirements. Collaborate with 1LOD and RBC partners to support target operating model of risk reporting and analytics. Discover patterns, insights, trends and anomalies from straightforward analyses, data sets and visualization tools. Understands concepts of data lineage and data stewardship in order to develop effective data analytics that provide the insights. Identify data quality issues and concerns and support data governance initiatives. Promote CNB's "Tone from above" communication routine to embed a risk mindset into the team's culture Stay abreast on specific reporting standards, department reporting requirements and bank system changes/enhancements. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 7 years of experience in reporting and/or analytic functions Minimum7 years of experience with SQL, or other data management and query tools (Snowflake, SQL Server, Oracle, SQL Developer, etc ) Minimum 7 years of experience with software reporting tools developing data visualizations (Tableau, Power BI, Business Objects, Tableau, Crystal reports/Dashboard, etc.) Minimum 5 years of experience in banking/operations Minimum 3 years of experience in risk management Additional Qualifications Master's Degree Preferred. Strong analytical and organizational skills with emphasis on report production and program management. Ability to effectively manage projects. Hands on experience gathering requirements, designing and coding new reports, maintaining and enhancing existing reports, as well as designing dashboards. Experience creating data visualizations using a report development software (Tableau or Power BI preferred) Advanced experience designing and generating scheduled and ad hoc reports using reporting/query tools (i.e. Brio, Toad, SQL Developer, MS Access, Crystal Reports, Business Objects, etc.) Expertise in statistical programming, data mining and machine learning tools (Python, SAS, R, etc.) Must be detail-oriented and possess effective organizational and analytical skills. Understanding of banking processes and risk management programs. Ability to handle complexity and ambiguity. Must have excellent verbal and written communications skills and ability to communicate clearly and professionally with all levels of the organization. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $90,000-$160,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
Job Description A Day in the Life of the IVA and Digital Platform Developer: Design and Development: Lead the end-to-end development of Interactive Virtual Assistant (IVA) Digital/chat solutions, including intent recognition, entity extraction, dialogue flow management, API Connections and sophisticated response generation, specifically focusing on building robust Conversational AI experiences. Platform Expertise: Leverage and master IVA/Digital development platforms (e.g., Kore.ai, Google Dialogflow, Amazon Lex, Microsoft Bot Framework) to build, configure, train, and deploy high-performing conversational agents. Platforms are not limited to what is outlined. System Integration: Integrate IVA/Digital seamlessly with API Connections to various backend systems, utilizing REST and SOAP Web Services for robust functionality, efficient data exchange, and a unified user experience across different platforms. Natural Language Understanding (NLU) & Generation (NLG): Implement, fine-tune, and optimize NLU models to improve intent accuracy, entity recognition, and overall comprehension. Develop effective and natural-sounding NLG templates and strategies for engaging responses, potentially leveraging Small Language Models (SLMs) for specialized tasks. Data Handling: Work with data formats like JSON and integrate with databases such as SQL / Oracle / Redis / MongoDB for efficient data storage and retrieval. Development and organization of data, technology information and/or metrics to be delivered to audiences, including but not limited to upper management, team members, and vendor partners UAT/QA Testing & Quality Assurance: Conduct rigorous testing, debugging, and performance tuning of IVA/Digital applications across various scenarios and channels. Identify and resolve complex issues, ensuring high availability and reliability. Data Analysis & Continuous Improvement: Analyze conversation logs, user interactions, and feedback data to identify patterns, pain points, and opportunities for improvement. Proactively refine dialogue flows, add new intents, and enhance IVA capabilities based on data-driven insights. Cross-functional Collaboration: Collaborate closely with product managers to translate business requirements into technical specifications and contribute to the product roadmap for our Conversational AI initiatives. Partner with UX/UI designers to ensure intuitive and user-friendly conversational interfaces. Work with data scientists to leverage advanced AI/ML models. Research & Innovation: Stay up to date on the latest advancements, trends, and best practices in Conversational AI, NLP, machine learning, and related emerging technologies, including the application of SLMs and other innovative models. Research and recommend the adoption of new tools and techniques where beneficial to our IVA/Digital solutions. Travel required up to 25% Other duties as assigned What You Bring to the Table: Education: Bachelor's degree in Computer Science, Artificial Intelligence, Linguistics, Data Science, or a related quantitative field. Equivalent practical experience will also be considered. Experience on a Conversational AI Platform. Experience to Generative AI (Gen AI) and its concepts, specifically with conversational AI Products. Experience to Natural Language Experience with Node.js as a backend technology for chatbot development. Experience with REST and SOAP Web Services Experience in Design and Solution Architecture for creating chatbots & voicebots. Minimum of 3+ years of professional experience in developing and deploying IVR/Digital, Voicebots, Chatbots, or Conversational AI solutions. Strong knowledge of Web Services using REST and SOAP. Strong expertise in Java, Python, and Node.js. Proficiency in data formats, specifically JSON. Experience with SQL databases and NoSQL such as Redis / MongoDB. Solid theoretical and practical understanding of Natural Language Processing (NLP) and Natural Language Understanding (NLU) concepts, including intent classification, entity extraction, and dialogue management, within the context of Conversational AI. Excellent analytical, critical thinking, and complex problem-solving skills with a meticulous attention to detail. Strong verbal and written communication skills, with the ability to articulate technical concepts clearly to both technical and non-technical stakeholders. Proven ability to work effectively in a collaborative team environment. Demonstrated experience working with Small Language Models (SLMs) for specific conversational tasks or optimizations. Ability to travel up to 25% We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Pennsylvania and Texas for this position is $70,000 - $80,000 (annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and Texas and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. About Astound: Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.
07/17/2026
Full time
Job Description A Day in the Life of the IVA and Digital Platform Developer: Design and Development: Lead the end-to-end development of Interactive Virtual Assistant (IVA) Digital/chat solutions, including intent recognition, entity extraction, dialogue flow management, API Connections and sophisticated response generation, specifically focusing on building robust Conversational AI experiences. Platform Expertise: Leverage and master IVA/Digital development platforms (e.g., Kore.ai, Google Dialogflow, Amazon Lex, Microsoft Bot Framework) to build, configure, train, and deploy high-performing conversational agents. Platforms are not limited to what is outlined. System Integration: Integrate IVA/Digital seamlessly with API Connections to various backend systems, utilizing REST and SOAP Web Services for robust functionality, efficient data exchange, and a unified user experience across different platforms. Natural Language Understanding (NLU) & Generation (NLG): Implement, fine-tune, and optimize NLU models to improve intent accuracy, entity recognition, and overall comprehension. Develop effective and natural-sounding NLG templates and strategies for engaging responses, potentially leveraging Small Language Models (SLMs) for specialized tasks. Data Handling: Work with data formats like JSON and integrate with databases such as SQL / Oracle / Redis / MongoDB for efficient data storage and retrieval. Development and organization of data, technology information and/or metrics to be delivered to audiences, including but not limited to upper management, team members, and vendor partners UAT/QA Testing & Quality Assurance: Conduct rigorous testing, debugging, and performance tuning of IVA/Digital applications across various scenarios and channels. Identify and resolve complex issues, ensuring high availability and reliability. Data Analysis & Continuous Improvement: Analyze conversation logs, user interactions, and feedback data to identify patterns, pain points, and opportunities for improvement. Proactively refine dialogue flows, add new intents, and enhance IVA capabilities based on data-driven insights. Cross-functional Collaboration: Collaborate closely with product managers to translate business requirements into technical specifications and contribute to the product roadmap for our Conversational AI initiatives. Partner with UX/UI designers to ensure intuitive and user-friendly conversational interfaces. Work with data scientists to leverage advanced AI/ML models. Research & Innovation: Stay up to date on the latest advancements, trends, and best practices in Conversational AI, NLP, machine learning, and related emerging technologies, including the application of SLMs and other innovative models. Research and recommend the adoption of new tools and techniques where beneficial to our IVA/Digital solutions. Travel required up to 25% Other duties as assigned What You Bring to the Table: Education: Bachelor's degree in Computer Science, Artificial Intelligence, Linguistics, Data Science, or a related quantitative field. Equivalent practical experience will also be considered. Experience on a Conversational AI Platform. Experience to Generative AI (Gen AI) and its concepts, specifically with conversational AI Products. Experience to Natural Language Experience with Node.js as a backend technology for chatbot development. Experience with REST and SOAP Web Services Experience in Design and Solution Architecture for creating chatbots & voicebots. Minimum of 3+ years of professional experience in developing and deploying IVR/Digital, Voicebots, Chatbots, or Conversational AI solutions. Strong knowledge of Web Services using REST and SOAP. Strong expertise in Java, Python, and Node.js. Proficiency in data formats, specifically JSON. Experience with SQL databases and NoSQL such as Redis / MongoDB. Solid theoretical and practical understanding of Natural Language Processing (NLP) and Natural Language Understanding (NLU) concepts, including intent classification, entity extraction, and dialogue management, within the context of Conversational AI. Excellent analytical, critical thinking, and complex problem-solving skills with a meticulous attention to detail. Strong verbal and written communication skills, with the ability to articulate technical concepts clearly to both technical and non-technical stakeholders. Proven ability to work effectively in a collaborative team environment. Demonstrated experience working with Small Language Models (SLMs) for specific conversational tasks or optimizations. Ability to travel up to 25% We're Proud to Offer a Comprehensive Benefits Package Including: 401k retirement plan, with employer match Insurance options including: medical, dental, vision, life and STD insurance Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization Floating Holiday: 40 hours per year Paid Holidays: 7 days per year Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws Tuition reimbursement program Employee discount program Benefits listed above are for regular full-time position Base Salary: The base salary range in Pennsylvania and Texas for this position is $70,000 - $80,000 (annually), plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to Pennsylvania and Texas and may not be applicable to other locations. Our Mission Statement: Take care of our customers Take care of each other Do what we say we are going to do Have fun Astound is proud to be an Equal Opportunity Employer, and we are dedicated to cultivating an inclusive workplace where employees feel valued, respected, and empowered. Discrimination of any kind has no place here. We are committed to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, gender, pregnancy, childbirth and related conditions, national origin, age, physical and mental disability, marital status, sexual orientation, genetic information, military or veteran status, citizenship, or other status or characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business. About Astound: Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.
Senior iMIS Consultant Hybrid Remote/Office - United States Full-time Competitive Salary + Benefits Remote Flexibility The Opportunity IBC is seeking a Senior iMIS Consultant to join our U.S. consulting team. This role is ideal for a highly experienced iMIS professional who will jump in quickly, manage client implementations, and configure complex solutions with minimal ramp-up time. You'll work directly with association clients to optimize their iMIS systems, improve member experiences, and guide digital transformation - all while collaborating with an experienced, supportive team that values innovation and quality. What You'll Do Lead iMIS implementation and upgrade projects from discovery through post-go-live support Configure iMIS modules, RiSE pages, and business rules based on client requirements Develop IQAs, dashboards, and SSRS reports to support analytics and operations Troubleshoot complex data, process, and configuration issues Provide training, documentation, and ongoing guidance to client teams Collaborate with project managers, developers, and other consultants to ensure on-time, high-quality delivery Stay current with iMIS EMS updates and help refine IBC's internal methodologies What You Bring 2+ years of hands-on iMIS consulting, implementation, or support experience (even if within your own association) Expertise with iMIS EMS configuration, RiSE customization, and reporting tools (IQA, SSRS, SQL) Strong understanding of association operations - membership, renewals, events, CE tracking, commerce Excellent communication, organization, and problem-solving skills Ability to work independently, manage competing priorities, and lead client conversations confidently Nice to Have Experience with data migration, system upgrades, or custom integrations Familiarity with web technologies (HTML, CSS, JavaScript) Experience with Sage Intacct or other association technology platforms Why You'll Love Working at IBC Salary Range of $98,000 to $115,000 with annual reviews Health, dental, and vision insurance Paid time off and professional development opportunities Remote-first flexibility with a close-knit, collaborative culture Opportunities to work on diverse association projects across North America A people-first company where integrity, innovation, and teamwork drive everything we do About Intuitive Business Concepts (IBC) For more than 20 years, Intuitive Business Concepts (IBC) has helped associations and nonprofits feel good about technology. As an Authorized iMIS Solution Provider (AiSP) and award-winning consulting firm, we specialize in implementing, customizing, and supporting iMIS EMS - the leading association management system - along with related platforms such as Sage Intacct, TopClass, and OpenWater. Our team of experts delivers technology with heart - combining deep technical skills, practical experience, and a genuine commitment to helping associations succeed. Powered by JazzHR PI69e3792da5-
07/16/2026
Full time
Senior iMIS Consultant Hybrid Remote/Office - United States Full-time Competitive Salary + Benefits Remote Flexibility The Opportunity IBC is seeking a Senior iMIS Consultant to join our U.S. consulting team. This role is ideal for a highly experienced iMIS professional who will jump in quickly, manage client implementations, and configure complex solutions with minimal ramp-up time. You'll work directly with association clients to optimize their iMIS systems, improve member experiences, and guide digital transformation - all while collaborating with an experienced, supportive team that values innovation and quality. What You'll Do Lead iMIS implementation and upgrade projects from discovery through post-go-live support Configure iMIS modules, RiSE pages, and business rules based on client requirements Develop IQAs, dashboards, and SSRS reports to support analytics and operations Troubleshoot complex data, process, and configuration issues Provide training, documentation, and ongoing guidance to client teams Collaborate with project managers, developers, and other consultants to ensure on-time, high-quality delivery Stay current with iMIS EMS updates and help refine IBC's internal methodologies What You Bring 2+ years of hands-on iMIS consulting, implementation, or support experience (even if within your own association) Expertise with iMIS EMS configuration, RiSE customization, and reporting tools (IQA, SSRS, SQL) Strong understanding of association operations - membership, renewals, events, CE tracking, commerce Excellent communication, organization, and problem-solving skills Ability to work independently, manage competing priorities, and lead client conversations confidently Nice to Have Experience with data migration, system upgrades, or custom integrations Familiarity with web technologies (HTML, CSS, JavaScript) Experience with Sage Intacct or other association technology platforms Why You'll Love Working at IBC Salary Range of $98,000 to $115,000 with annual reviews Health, dental, and vision insurance Paid time off and professional development opportunities Remote-first flexibility with a close-knit, collaborative culture Opportunities to work on diverse association projects across North America A people-first company where integrity, innovation, and teamwork drive everything we do About Intuitive Business Concepts (IBC) For more than 20 years, Intuitive Business Concepts (IBC) has helped associations and nonprofits feel good about technology. As an Authorized iMIS Solution Provider (AiSP) and award-winning consulting firm, we specialize in implementing, customizing, and supporting iMIS EMS - the leading association management system - along with related platforms such as Sage Intacct, TopClass, and OpenWater. Our team of experts delivers technology with heart - combining deep technical skills, practical experience, and a genuine commitment to helping associations succeed. Powered by JazzHR PI69e3792da5-
RISK INTELLIGENCE LEAD GRM WHAT IS THE OPPORTUNITY? Support GRM by providing solutions on risk reporting and data needs. Produce intelligence through querying datarepositories, generating data visualizations and periodic reports, and identifying risk trends through quantitative andqualitative analysis. Implement analytical approaches and methodologies and assist in the interpretation of results.Present reports to management for use in decision making and strategic planning. Furthermore, increaseautomation in processes related to data and reporting across business lines to maximize productivity. WHAT WILL YOU DO? Responsible for design, implementation and maintenance of intuitive data visualizations that deliver valuable insights for enabling data-driven decision making and automation of processes. Engage with 2LOD partners and and external stakeholders to understand needs and ensure reporting and outputs are in alignment to key risk programs. Roll out a GRM centralized visualization framework, with a focus on standardized dashboard visualization and organization across risk types, robust data dictionaries and process documentation. Responsible for periodic risk reporting and analysis to support GRM programs. Foster and maintain good working relationships with colleagues to meet expected service levels. Collaborate with larger Bank-level programs (e.g., new system implementation or data initiatives) to identify impacts and dependencies on reporting requirements. Collaborate with 1LOD and RBC partners to support target operating model of risk reporting and analytics. Discover patterns, insights, trends and anomalies from straightforward analyses, data sets and visualization tools. Understands concepts of data lineage and data stewardship in order to develop effective data analytics that provide the insights. Identify data quality issues and concerns and support data governance initiatives. Promote CNB's "Tone from above" communication routine to embed a risk mindset into the team's culture Stay abreast on specific reporting standards, department reporting requirements and bank system changes/enhancements. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 7 years of experience in reporting and/or analytic functions Minimum7 years of experience with SQL, or other data management and query tools (Snowflake, SQL Server, Oracle, SQL Developer, etc ) Minimum 7 years of experience with software reporting tools developing data visualizations (Tableau, Power BI, Business Objects, Tableau, Crystal reports/Dashboard, etc.) Minimum 5 years of experience in banking/operations Minimum 3 years of experience in risk management Additional Qualifications Master's Degree Preferred. Strong analytical and organizational skills with emphasis on report production and program management. Ability to effectively manage projects. Hands on experience gathering requirements, designing and coding new reports, maintaining and enhancing existing reports, as well as designing dashboards. Experience creating data visualizations using a report development software (Tableau or Power BI preferred) Advanced experience designing and generating scheduled and ad hoc reports using reporting/query tools (i.e. Brio, Toad, SQL Developer, MS Access, Crystal Reports, Business Objects, etc.) Expertise in statistical programming, data mining and machine learning tools (Python, SAS, R, etc.) Must be detail-oriented and possess effective organizational and analytical skills. Understanding of banking processes and risk management programs. Ability to handle complexity and ambiguity. Must have excellent verbal and written communications skills and ability to communicate clearly and professionally with all levels of the organization. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $90,000-$160,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
07/02/2026
Full time
RISK INTELLIGENCE LEAD GRM WHAT IS THE OPPORTUNITY? Support GRM by providing solutions on risk reporting and data needs. Produce intelligence through querying datarepositories, generating data visualizations and periodic reports, and identifying risk trends through quantitative andqualitative analysis. Implement analytical approaches and methodologies and assist in the interpretation of results.Present reports to management for use in decision making and strategic planning. Furthermore, increaseautomation in processes related to data and reporting across business lines to maximize productivity. WHAT WILL YOU DO? Responsible for design, implementation and maintenance of intuitive data visualizations that deliver valuable insights for enabling data-driven decision making and automation of processes. Engage with 2LOD partners and and external stakeholders to understand needs and ensure reporting and outputs are in alignment to key risk programs. Roll out a GRM centralized visualization framework, with a focus on standardized dashboard visualization and organization across risk types, robust data dictionaries and process documentation. Responsible for periodic risk reporting and analysis to support GRM programs. Foster and maintain good working relationships with colleagues to meet expected service levels. Collaborate with larger Bank-level programs (e.g., new system implementation or data initiatives) to identify impacts and dependencies on reporting requirements. Collaborate with 1LOD and RBC partners to support target operating model of risk reporting and analytics. Discover patterns, insights, trends and anomalies from straightforward analyses, data sets and visualization tools. Understands concepts of data lineage and data stewardship in order to develop effective data analytics that provide the insights. Identify data quality issues and concerns and support data governance initiatives. Promote CNB's "Tone from above" communication routine to embed a risk mindset into the team's culture Stay abreast on specific reporting standards, department reporting requirements and bank system changes/enhancements. WHAT DO YOU NEED TO SUCCEED? Required Qualifications Bachelor's Degree or equivalent Minimum 7 years of experience in reporting and/or analytic functions Minimum7 years of experience with SQL, or other data management and query tools (Snowflake, SQL Server, Oracle, SQL Developer, etc ) Minimum 7 years of experience with software reporting tools developing data visualizations (Tableau, Power BI, Business Objects, Tableau, Crystal reports/Dashboard, etc.) Minimum 5 years of experience in banking/operations Minimum 3 years of experience in risk management Additional Qualifications Master's Degree Preferred. Strong analytical and organizational skills with emphasis on report production and program management. Ability to effectively manage projects. Hands on experience gathering requirements, designing and coding new reports, maintaining and enhancing existing reports, as well as designing dashboards. Experience creating data visualizations using a report development software (Tableau or Power BI preferred) Advanced experience designing and generating scheduled and ad hoc reports using reporting/query tools (i.e. Brio, Toad, SQL Developer, MS Access, Crystal Reports, Business Objects, etc.) Expertise in statistical programming, data mining and machine learning tools (Python, SAS, R, etc.) Must be detail-oriented and possess effective organizational and analytical skills. Understanding of banking processes and risk management programs. Ability to handle complexity and ambiguity. Must have excellent verbal and written communications skills and ability to communicate clearly and professionally with all levels of the organization. WHAT'S IN IT FOR YOU? Compensation Starting base salary: $90,000-$160,000 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement Get a more detailed look at our Benefits and Perks. ABOUT US Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us. INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
We are representing a top-tier surgical skills training organization headquartered in Florida. This company is a leader in hands-on education for healthcare professionals, empowering clinicians and sales teams to confidently train physicians in advanced orthopedic procedures and technologies. We are seeking a Clinical Training Specialist to play a key role in this mission. Impactful Role: Deliver high-touch training programs including cadaver labs, surgical simulations, and interactive learning sessions. Innovation-Driven Environment: Collaborate with surgeons, engineers, and product developers on cutting-edge orthopedic solutions. Competitive Compensation & Benefits: Base salary: $135,000 $140,000 Bonus: Up to 22% of base salary Comprehensive health benefits 401(k) with employer match Paid time off, tuition reimbursement, and parental leave Onsite perks including complimentary daily lunch and healthcare services Paid volunteer time Conduct surgical training sessions for both healthcare providers and internal sales teams. Develop educational content such as digital training modules, manuals, and guides. Facilitate cadaver labs and provide real-time demonstrations of orthopedic techniques. Collaborate with R&D and product teams to improve device usability and training strategies. Serve as a clinical expert, providing feedback to enhance training and product effectiveness. Certified Physician Assistant (PA), Nurse Practitioner (NP), or degree in Biomedical Sciences. Minimum of 5 years experience in orthopedic surgery, musculoskeletal medicine, or clinical education. Previous experience in medical training, teaching, or curriculum development. Skilled in surgical techniques and confident leading hands-on labs (cadaver handling required). Strong interpersonal and communication skills; able to engage both clinical and non-clinical audiences. This role offers the opportunity to shape how orthopedic care is delivered through superior training and innovation. If you are driven by clinical excellence and educational impact, we want to hear from you. Apply today through She Recruits to explore this opportunity further.
06/30/2026
Full time
We are representing a top-tier surgical skills training organization headquartered in Florida. This company is a leader in hands-on education for healthcare professionals, empowering clinicians and sales teams to confidently train physicians in advanced orthopedic procedures and technologies. We are seeking a Clinical Training Specialist to play a key role in this mission. Impactful Role: Deliver high-touch training programs including cadaver labs, surgical simulations, and interactive learning sessions. Innovation-Driven Environment: Collaborate with surgeons, engineers, and product developers on cutting-edge orthopedic solutions. Competitive Compensation & Benefits: Base salary: $135,000 $140,000 Bonus: Up to 22% of base salary Comprehensive health benefits 401(k) with employer match Paid time off, tuition reimbursement, and parental leave Onsite perks including complimentary daily lunch and healthcare services Paid volunteer time Conduct surgical training sessions for both healthcare providers and internal sales teams. Develop educational content such as digital training modules, manuals, and guides. Facilitate cadaver labs and provide real-time demonstrations of orthopedic techniques. Collaborate with R&D and product teams to improve device usability and training strategies. Serve as a clinical expert, providing feedback to enhance training and product effectiveness. Certified Physician Assistant (PA), Nurse Practitioner (NP), or degree in Biomedical Sciences. Minimum of 5 years experience in orthopedic surgery, musculoskeletal medicine, or clinical education. Previous experience in medical training, teaching, or curriculum development. Skilled in surgical techniques and confident leading hands-on labs (cadaver handling required). Strong interpersonal and communication skills; able to engage both clinical and non-clinical audiences. This role offers the opportunity to shape how orthopedic care is delivered through superior training and innovation. If you are driven by clinical excellence and educational impact, we want to hear from you. Apply today through She Recruits to explore this opportunity further.