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director of software development
Customer Experience Representative
TRUSTBANK Olney, Illinois
JOB DESCRIPTION JOB TITLE: CUSTOMER EXPERIENCE REPRESENTATIVE DEPARTMENT: CUSTOMER EXPERIENCE REPORTS TO: AVP / DIR OF MARKETING AND BUSINESS DEVELOPMENT FLSA STATUS: NON-EXEMPT TYPE OF POSITION: FULL-TIME JOB SUMMARY At TrustBank, every customer interaction matters. As our Phone Reception Specialist, you will serve as the welcoming voice of the bank, helping customers, businesses, and community members connect with the people and resources they need. This highly visible role is perfect for someone who enjoys helping others, solving problems, building relationships, and creating exceptional customer experiences. As TrustBank continues to grow, you'll play an important role in supporting customers across our markets while contributing to a culture built on service, teamwork, and community commitment. This position professionally answers and routes incoming calls, assists with basic customer service requests, provides information about bank products and services, and supports a variety of administrative and customer experience functions. The role requires strong communication skills, attention to detail, professionalism, and the ability to efficiently manage multiple priorities while delivering exceptional service. DUTIES AND RESPONSIBILITIES 1. Answer and route incoming telephone calls promptly, professionally, and accurately. 2. Serve as the first point of contact for customers calling bank locations. 3. Identify caller needs and direct calls to the appropriate department or employee. 4. Provide general information regarding branch locations, hours, products, services, and bank procedures. 5. Assist customers with routine service requests including address changes, debit card questions, online and mobile banking support, and account-related inquiries as permitted. 6. Perform first-level troubleshooting for digital banking and customer access issues. 7. Document customer inquiries and follow established procedures for issue resolution and escalation. 8. Maintain and update employee directories, call routing information, and related records. 9. Support customer experience initiatives including mailings, customer communications, birthday cards, surveys, and outreach activities. 10. Perform clerical and administrative duties including scanning, filing, data entry, and document preparation. 11. Partner with branch, operations, and lending teams to ensure customer inquiries are handled effectively. 12. Identify opportunities to introduce customers to additional bank products and services. 13. Maintain confidentiality and comply with all bank policies, procedures, and regulations. 14. Participate in training, meetings, and professional development opportunities. 15. Promote TrustBank Values and Service Standards in every interaction. 16. Perform other duties as assigned. WORKING CONDITIONS The position is a full-time position working 40 hours per week. Hours may vary based on business needs. Availability to work a couple of Saturdays each month is required. Work is primarily performed in an office environment and focused on customer interactions conducted through telephone, video, digital, and electronic communication channels. The noise level is generally moderate. The position requires prolonged computer use, sitting, speaking, listening, and occasional standing, walking, and lifting up to 25 pounds. TRUSTBANK CORE VALUES Embrace and promote the TrustBank Culture and Core Values in all aspects of your duties. COMPENSATION AND BENEFITS The estimated annual salary for this position is $18 - $21/hour. The position is also eligible for an annual discretionary bonus. Pay rate may vary based on the candidate's qualifications, skills, and experience. We offer a 401(k) plan featuring a discretionary employer match in bank stock. See more about our generous employee benefits details that may be found on our bank's career page. DISCLOSURES TrustBank recognizes that people are our bank's strength, and we place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute. This job description may be subject to change and is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing needs of the organization. Updated August 13, 2026 EDUCATION AND/OR EXPERIENCE High school diploma or equivalent required. Prior customer service, receptionist, call center, banking, or administrative experience preferred. REQUIRED SKILLS AND ABILITIES Excellent verbal communication, customer service, professionalism, problem-solving, organization, multitasking, attention to detail, and the ability to remain calm and effective in a fast-paced environment. Ability to work independently and collaboratively with employees across multiple locations. TECHNICAL SKILLS Proficiency in Microsoft Office applications, Outlook, telephone systems, customer service software, core banking systems, and general office equipment. Demonstrates adaptability in using new technologies, including artificial intelligence tools, to improve service and efficiency. Compensation details: 18-21 Hourly Wage PIe0cea9f5bac5-2941
09/04/2026
Full time
JOB DESCRIPTION JOB TITLE: CUSTOMER EXPERIENCE REPRESENTATIVE DEPARTMENT: CUSTOMER EXPERIENCE REPORTS TO: AVP / DIR OF MARKETING AND BUSINESS DEVELOPMENT FLSA STATUS: NON-EXEMPT TYPE OF POSITION: FULL-TIME JOB SUMMARY At TrustBank, every customer interaction matters. As our Phone Reception Specialist, you will serve as the welcoming voice of the bank, helping customers, businesses, and community members connect with the people and resources they need. This highly visible role is perfect for someone who enjoys helping others, solving problems, building relationships, and creating exceptional customer experiences. As TrustBank continues to grow, you'll play an important role in supporting customers across our markets while contributing to a culture built on service, teamwork, and community commitment. This position professionally answers and routes incoming calls, assists with basic customer service requests, provides information about bank products and services, and supports a variety of administrative and customer experience functions. The role requires strong communication skills, attention to detail, professionalism, and the ability to efficiently manage multiple priorities while delivering exceptional service. DUTIES AND RESPONSIBILITIES 1. Answer and route incoming telephone calls promptly, professionally, and accurately. 2. Serve as the first point of contact for customers calling bank locations. 3. Identify caller needs and direct calls to the appropriate department or employee. 4. Provide general information regarding branch locations, hours, products, services, and bank procedures. 5. Assist customers with routine service requests including address changes, debit card questions, online and mobile banking support, and account-related inquiries as permitted. 6. Perform first-level troubleshooting for digital banking and customer access issues. 7. Document customer inquiries and follow established procedures for issue resolution and escalation. 8. Maintain and update employee directories, call routing information, and related records. 9. Support customer experience initiatives including mailings, customer communications, birthday cards, surveys, and outreach activities. 10. Perform clerical and administrative duties including scanning, filing, data entry, and document preparation. 11. Partner with branch, operations, and lending teams to ensure customer inquiries are handled effectively. 12. Identify opportunities to introduce customers to additional bank products and services. 13. Maintain confidentiality and comply with all bank policies, procedures, and regulations. 14. Participate in training, meetings, and professional development opportunities. 15. Promote TrustBank Values and Service Standards in every interaction. 16. Perform other duties as assigned. WORKING CONDITIONS The position is a full-time position working 40 hours per week. Hours may vary based on business needs. Availability to work a couple of Saturdays each month is required. Work is primarily performed in an office environment and focused on customer interactions conducted through telephone, video, digital, and electronic communication channels. The noise level is generally moderate. The position requires prolonged computer use, sitting, speaking, listening, and occasional standing, walking, and lifting up to 25 pounds. TRUSTBANK CORE VALUES Embrace and promote the TrustBank Culture and Core Values in all aspects of your duties. COMPENSATION AND BENEFITS The estimated annual salary for this position is $18 - $21/hour. The position is also eligible for an annual discretionary bonus. Pay rate may vary based on the candidate's qualifications, skills, and experience. We offer a 401(k) plan featuring a discretionary employer match in bank stock. See more about our generous employee benefits details that may be found on our bank's career page. DISCLOSURES TrustBank recognizes that people are our bank's strength, and we place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute. This job description may be subject to change and is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing needs of the organization. Updated August 13, 2026 EDUCATION AND/OR EXPERIENCE High school diploma or equivalent required. Prior customer service, receptionist, call center, banking, or administrative experience preferred. REQUIRED SKILLS AND ABILITIES Excellent verbal communication, customer service, professionalism, problem-solving, organization, multitasking, attention to detail, and the ability to remain calm and effective in a fast-paced environment. Ability to work independently and collaboratively with employees across multiple locations. TECHNICAL SKILLS Proficiency in Microsoft Office applications, Outlook, telephone systems, customer service software, core banking systems, and general office equipment. Demonstrates adaptability in using new technologies, including artificial intelligence tools, to improve service and efficiency. Compensation details: 18-21 Hourly Wage PIe0cea9f5bac5-2941
UnitedHealth Group
Director of Pharmacy
UnitedHealth Group Titusville, Florida
Explore opportunities with CPS, part of the Optum family of businesses. We're dedicated to crafting and delivering innovative hospital and pharmacy solutions for better patient outcomes across the entire continuum of care. With CPS, you'll work alongside our team of more than 2,500 pharmacy professionals, technology experts, and industry leaders to drive superior financial, clinical, and operational performance for health systems nationwide. Ready to help shape the future of pharmacy and hospital solutions? Join us and discover the meaning behind Caring. Connecting. Growing together. As a Director of Pharmacy you will lead all aspects of pharmacy operations, including planning, organizing, and supervising services in alignment with hospital policies, professional standards, and regulatory requirements. You will collaborate with hospital leadership to implement innovative pharmacy practices, supported by proprietary CPS software, a dedicated support team including experts in operations, clinical, and regulatory as well as a CPS Area Director or Senior Vice President. -Primary Responsibilities: Lead and manage hospital pharmacy operations, ensuring safe, efficient, and timely medication distribution Supervise, coach, and develop pharmacy staff, including pharmacists, technicians, and interns Oversee medication safety and quality initiatives, reducing errors and improving patient outcomes Ensure compliance with regulatory and accreditation standards, including Joint Commission, USP, and state/federal laws Manage departmental budgets, inventory, and purchasing, controlling costs while maintaining service levels Collaborate with clinical leaders and interdisciplinary teams to support patient care and organizational goals Implement policies, procedures, and performance metrics, driving continuous improvement and accountability -You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications: ACPE-accredited pharmacy degree (PharmD preferred) Active Florida Pharmacist license in good standing 3+ years of experience as a pharmacist in an acute care hospital setting 2+ years of pharmacy management experience working in an acute care hospital setting Demonstrated teaching, relevant professional publications and involvement with professional organizations Preferred Qualifications: Successful completion of a Pharmacy Practice Residency program 3+ years of pharmacy management experience working in an acute care hospital setting -Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $110,200 to $188,800 annually based on full-time employment. We comply with all minimum wage laws as applicable. -At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. -UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. -
09/04/2026
Explore opportunities with CPS, part of the Optum family of businesses. We're dedicated to crafting and delivering innovative hospital and pharmacy solutions for better patient outcomes across the entire continuum of care. With CPS, you'll work alongside our team of more than 2,500 pharmacy professionals, technology experts, and industry leaders to drive superior financial, clinical, and operational performance for health systems nationwide. Ready to help shape the future of pharmacy and hospital solutions? Join us and discover the meaning behind Caring. Connecting. Growing together. As a Director of Pharmacy you will lead all aspects of pharmacy operations, including planning, organizing, and supervising services in alignment with hospital policies, professional standards, and regulatory requirements. You will collaborate with hospital leadership to implement innovative pharmacy practices, supported by proprietary CPS software, a dedicated support team including experts in operations, clinical, and regulatory as well as a CPS Area Director or Senior Vice President. -Primary Responsibilities: Lead and manage hospital pharmacy operations, ensuring safe, efficient, and timely medication distribution Supervise, coach, and develop pharmacy staff, including pharmacists, technicians, and interns Oversee medication safety and quality initiatives, reducing errors and improving patient outcomes Ensure compliance with regulatory and accreditation standards, including Joint Commission, USP, and state/federal laws Manage departmental budgets, inventory, and purchasing, controlling costs while maintaining service levels Collaborate with clinical leaders and interdisciplinary teams to support patient care and organizational goals Implement policies, procedures, and performance metrics, driving continuous improvement and accountability -You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications: ACPE-accredited pharmacy degree (PharmD preferred) Active Florida Pharmacist license in good standing 3+ years of experience as a pharmacist in an acute care hospital setting 2+ years of pharmacy management experience working in an acute care hospital setting Demonstrated teaching, relevant professional publications and involvement with professional organizations Preferred Qualifications: Successful completion of a Pharmacy Practice Residency program 3+ years of pharmacy management experience working in an acute care hospital setting -Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $110,200 to $188,800 annually based on full-time employment. We comply with all minimum wage laws as applicable. -At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. -UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. -
Specialist, Video Production
Delta Defense West Bend, Wisconsin
Job Description Job Description Job Category: Marketing Requisition Number: SPECV002035 Description Delta Defense is seeking a versatile Video Producer & Editor to create compelling content for the Unites States Concealed Carry Association (USCCA) across advertising, social media, YouTube, training, brand campaigns, member communications, and other digital platforms. This role covers the full production process, from concept development and filming to editing, motion graphics, and final delivery. The ideal candidate can develop original stories, capture content in the field or studio, and turn existing footage into polished, platform-ready creative. They will use AI-assisted production, generative media, and modern tools to improve speed, expand creative possibilities, and build efficient workflows while advancing the USCCA mission. Key Responsibilities Video Production Collaborate with creative leaders, producers, stakeholders, and subject-matter experts to develop video concepts and production approaches. Support projects from initial concept through final delivery, including pre-production planning, story development, shot lists, filming, editing, and distribution preparation. Capture professional video content in studio, office, classroom, range, event, and on-location environments. Operate cameras, lighting, audio, stabilization, and other production equipment safely and effectively. Help conduct interviews and capture authentic performances from members, employees, instructors, partners, and on-camera talent. Adapt production methods to fit projects ranging from fast-turn social content to larger campaign and long-form productions. Video Editing and Post-Production Edit short-form and long-form video content for advertising, social media, YouTube, training, brand campaigns, member communications, and internal initiatives. Shape raw footage into clear, engaging stories through strong pacing, structure, sound design, music, graphics, and visual sequencing. Create platform-specific versions, cutdowns, trailers, promotional edits, and content variations. Perform essential color correction, audio cleanup, captioning, finishing, and quality-control work. Incorporate motion graphics, animation, visual effects, and branded graphic elements when appropriate. Prepare and deliver final files according to technical specifications, distribution requirements, and accessibility standards. AI-Enabled Creative Production Use AI-assisted editing, generative media, transcription, captioning, voice, audio, and workflow-automation tools to support video production. Explore new technologies and production techniques that improve quality, speed, scalability, or creative potential. Apply human creative judgment to ensure AI-assisted content remains authentic, accurate, brand-aligned, and production-ready. Help establish repeatable AI-enabled workflows, templates, and production standards for the video team. Share emerging tools, techniques, and practical learnings with creative and production partners. Multi-Channel Content Development Produce content tailored to the expectations and viewing behaviors of platforms such as YouTube, Meta, TikTok, OTT, websites, learning platforms, and member-facing channels. Understand how hooks, pacing, duration, aspect ratio, and narrative structure should change across audiences and platforms. Support digital advertising initiatives by creating campaign assets and iterative creative variations. Use audience response, campaign findings, and stakeholder feedback to strengthen future creative decisions without allowing performance metrics alone to define the storytelling. Stay current on video-production trends, platform capabilities, visual styles, and emerging content formats. Creative Collaboration Partner with creative directors, designers, copywriters, photographers, producers, marketers, and business stakeholders to bring ideas to life. Contribute original concepts, story treatments, visual approaches, interview questions, hooks, and content formats. Receive and apply creative feedback while maintaining momentum in fast-moving production environments. Protect USCCA and Delta Defense brand standards across all video deliverables. Balance creative ambition with project objectives, timelines, resources, and production realities. Production Systems and Asset Management Maintain organized project files, footage, audio, graphics, templates, and final deliverables. Follow established file-management, backup, archiving, and digital asset management practices. Build reusable editing templates and production systems that improve efficiency and consistency. Maintain production equipment and communicate equipment, software, or workflow needs to the Video Manager. Manage multiple projects and deadlines while maintaining a high standard of craftsmanship. Qualifications Required 3+ years of professional experience in video production, editing, or a closely related creative role. Demonstrated experience contributing to multiple phases of video production, including planning, filming, editing, and delivery. Strong proficiency in Adobe Premiere Pro and working knowledge of After Effects or comparable motion-graphics tools. Working knowledge of professional camera, lighting, and audio equipment. Strong understanding of visual storytelling, editing rhythm, composition, sound, and narrative structure. Experience producing content for multiple formats and digital platforms. Ability to manage multiple projects, organize complex media files, and meet deadlines in a fast-paced environment. A portfolio or demo reel demonstrating versatility across video-production and editing work. This role works three days a week on site at our HQ in West Bend, WI. Preferred Experience with AI-assisted creative tools, generative video platforms, and production automation. Motion graphics, animation, color-grading, sound-design, or visual-effects experience. Experience producing interviews, documentary-style stories, educational content, social media, YouTube, or advertising creative. Experience working in studio and on-location production environments. Familiarity with direct-response advertising and performance-marketing principles. Experience developing platform-specific content variations and creative-testing assets. Photography, livestreaming, podcast production, or multicamera production experience. Interest in firearms education, responsible gun ownership, personal protection, or the USCCA mission. Key Attributes The ideal candidate is: Versatile: Comfortable moving between planning, production, editing, and finishing. Innovative: Actively explores new technologies, creative formats, and production techniques. Story-driven: Understands how to turn ideas and footage into clear, emotionally engaging narratives. Technically capable: Combines creative judgment with strong production and post-production skills. Collaborative: Works effectively across disciplines and incorporates feedback without losing momentum. Resourceful: Finds practical solutions when timelines, locations, footage, or resources create challenges. Always upgrading: Approaches new tools, feedback, and unfamiliar assignments with curiosity and a growth mindset. Mission-aligned: Cares deeply about serving USCCA members and supporting responsible American gun owners. Values-driven: Demonstrates the Core Values of Delta Defense, LLC. Why Work at Delta Defense? Because culture matters-and ours is legit. Fast-paced, mission-driven, and genuinely fun on The Wall Street Journal's 2025 Top 100 America's Most Loved Workplaces Newsweek Top 100 America's Most Loved Workplaces (2023 & 2024) Inc. 5000 "Fastest Growing Private Companies" - 14 years in a row Most importantly, your work here actually matters. You'll help Americans protect themselves, their families, and their freedoms-every single day. Learn more & apply: PM19 Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. PI9c5ce89e2e29-8046
09/04/2026
Full time
Job Description Job Description Job Category: Marketing Requisition Number: SPECV002035 Description Delta Defense is seeking a versatile Video Producer & Editor to create compelling content for the Unites States Concealed Carry Association (USCCA) across advertising, social media, YouTube, training, brand campaigns, member communications, and other digital platforms. This role covers the full production process, from concept development and filming to editing, motion graphics, and final delivery. The ideal candidate can develop original stories, capture content in the field or studio, and turn existing footage into polished, platform-ready creative. They will use AI-assisted production, generative media, and modern tools to improve speed, expand creative possibilities, and build efficient workflows while advancing the USCCA mission. Key Responsibilities Video Production Collaborate with creative leaders, producers, stakeholders, and subject-matter experts to develop video concepts and production approaches. Support projects from initial concept through final delivery, including pre-production planning, story development, shot lists, filming, editing, and distribution preparation. Capture professional video content in studio, office, classroom, range, event, and on-location environments. Operate cameras, lighting, audio, stabilization, and other production equipment safely and effectively. Help conduct interviews and capture authentic performances from members, employees, instructors, partners, and on-camera talent. Adapt production methods to fit projects ranging from fast-turn social content to larger campaign and long-form productions. Video Editing and Post-Production Edit short-form and long-form video content for advertising, social media, YouTube, training, brand campaigns, member communications, and internal initiatives. Shape raw footage into clear, engaging stories through strong pacing, structure, sound design, music, graphics, and visual sequencing. Create platform-specific versions, cutdowns, trailers, promotional edits, and content variations. Perform essential color correction, audio cleanup, captioning, finishing, and quality-control work. Incorporate motion graphics, animation, visual effects, and branded graphic elements when appropriate. Prepare and deliver final files according to technical specifications, distribution requirements, and accessibility standards. AI-Enabled Creative Production Use AI-assisted editing, generative media, transcription, captioning, voice, audio, and workflow-automation tools to support video production. Explore new technologies and production techniques that improve quality, speed, scalability, or creative potential. Apply human creative judgment to ensure AI-assisted content remains authentic, accurate, brand-aligned, and production-ready. Help establish repeatable AI-enabled workflows, templates, and production standards for the video team. Share emerging tools, techniques, and practical learnings with creative and production partners. Multi-Channel Content Development Produce content tailored to the expectations and viewing behaviors of platforms such as YouTube, Meta, TikTok, OTT, websites, learning platforms, and member-facing channels. Understand how hooks, pacing, duration, aspect ratio, and narrative structure should change across audiences and platforms. Support digital advertising initiatives by creating campaign assets and iterative creative variations. Use audience response, campaign findings, and stakeholder feedback to strengthen future creative decisions without allowing performance metrics alone to define the storytelling. Stay current on video-production trends, platform capabilities, visual styles, and emerging content formats. Creative Collaboration Partner with creative directors, designers, copywriters, photographers, producers, marketers, and business stakeholders to bring ideas to life. Contribute original concepts, story treatments, visual approaches, interview questions, hooks, and content formats. Receive and apply creative feedback while maintaining momentum in fast-moving production environments. Protect USCCA and Delta Defense brand standards across all video deliverables. Balance creative ambition with project objectives, timelines, resources, and production realities. Production Systems and Asset Management Maintain organized project files, footage, audio, graphics, templates, and final deliverables. Follow established file-management, backup, archiving, and digital asset management practices. Build reusable editing templates and production systems that improve efficiency and consistency. Maintain production equipment and communicate equipment, software, or workflow needs to the Video Manager. Manage multiple projects and deadlines while maintaining a high standard of craftsmanship. Qualifications Required 3+ years of professional experience in video production, editing, or a closely related creative role. Demonstrated experience contributing to multiple phases of video production, including planning, filming, editing, and delivery. Strong proficiency in Adobe Premiere Pro and working knowledge of After Effects or comparable motion-graphics tools. Working knowledge of professional camera, lighting, and audio equipment. Strong understanding of visual storytelling, editing rhythm, composition, sound, and narrative structure. Experience producing content for multiple formats and digital platforms. Ability to manage multiple projects, organize complex media files, and meet deadlines in a fast-paced environment. A portfolio or demo reel demonstrating versatility across video-production and editing work. This role works three days a week on site at our HQ in West Bend, WI. Preferred Experience with AI-assisted creative tools, generative video platforms, and production automation. Motion graphics, animation, color-grading, sound-design, or visual-effects experience. Experience producing interviews, documentary-style stories, educational content, social media, YouTube, or advertising creative. Experience working in studio and on-location production environments. Familiarity with direct-response advertising and performance-marketing principles. Experience developing platform-specific content variations and creative-testing assets. Photography, livestreaming, podcast production, or multicamera production experience. Interest in firearms education, responsible gun ownership, personal protection, or the USCCA mission. Key Attributes The ideal candidate is: Versatile: Comfortable moving between planning, production, editing, and finishing. Innovative: Actively explores new technologies, creative formats, and production techniques. Story-driven: Understands how to turn ideas and footage into clear, emotionally engaging narratives. Technically capable: Combines creative judgment with strong production and post-production skills. Collaborative: Works effectively across disciplines and incorporates feedback without losing momentum. Resourceful: Finds practical solutions when timelines, locations, footage, or resources create challenges. Always upgrading: Approaches new tools, feedback, and unfamiliar assignments with curiosity and a growth mindset. Mission-aligned: Cares deeply about serving USCCA members and supporting responsible American gun owners. Values-driven: Demonstrates the Core Values of Delta Defense, LLC. Why Work at Delta Defense? Because culture matters-and ours is legit. Fast-paced, mission-driven, and genuinely fun on The Wall Street Journal's 2025 Top 100 America's Most Loved Workplaces Newsweek Top 100 America's Most Loved Workplaces (2023 & 2024) Inc. 5000 "Fastest Growing Private Companies" - 14 years in a row Most importantly, your work here actually matters. You'll help Americans protect themselves, their families, and their freedoms-every single day. Learn more & apply: PM19 Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. PI9c5ce89e2e29-8046
MANAGER FINANCIAL REPORTING
Century Distribution Systems Glen Allen, Virginia
Description: Responsible for all accounting, finance, and tax matters for Century Distribution, Inc.'s North America operations to include: CDS Inc., Century Domestic Distribution Services, Century Express, Century Canada, Century Customs Brokerage and Universal Group. Duties will include but are not limited to managing the day-to-day operations, monitoring revenues, direct costs, receivables, payables, SGA expenses, researching and resolving issues that occur, financial reporting in accordance with US GAAP, assist in coordinating auditing processes, ensuring accuracy of financial information, keeping Company compliant in tax and financial regulatory matters, and championing accounting related automation initiatives. Reporting Company results to Director of Global Accounting and the CFO. ESSENTIAL FUNCTIONS AND DUTIES: Staff Management Oversee and manage daily activities of the Accounting Department to include Accounts Receivable and Collections, Accounts Payable and Financial Reporting and Compliance.to maximize utilization of resources to increase productivity and profitability of operations. Be willing to jump in to assist team members or prepare financial analysis as needed as this is very much a team environment and a hands-on approach is needed. Guide, train and mentor accounting personnel at Century, Inc., realign responsibilities as necessary. Maximize productivity and efficiency/effectiveness and foster a team environment with collaboration, teamwork and quality. Recruit, train, maintain, and motivate business-orientated individuals accountable for the achievement of corporate and individual targets, ensuring that comprehensive performance appraisal and development opportunities are provided in accordance with the company's human resources strategy and employment policies. Communicate opportunities for improving the department organizational structure to increase efficiency or optimize performance. Promote effective cross training to broaden staff skills to provide quality back up during vacation or sick leave team and advancement opportunities. Develop close working relationships with other key functions in the organization to keep them aware of, and seek their views on, potential process changes, onboarding new services/customers etc. to ensure that there is a coordinated approach to these. Accounting Responsible for overall North America accounting operation to include accounts receivable & collection team, accounts payable, financial reporting and compliance. Manage all aspect of the daily accounting activities, to ensure that all cash received is properly posted and all cash paid is properly applied on a timely basis. Ensure that Revenue and Costs have a proper cut-off each month by ensuring accruals are prepared as necessary Closely manage the accounts receivable and collection for all North American entities to limit our risk of non-collection. Schedule regular meetings with the collections teams to stay in front of any potential, collection issues. Make sure that all communication is up to date for all customer accounts prior to the weekly Management collection meeting. Initiate conversations with Director of Global accounting regarding any potential or unresolved issues that may affect the timely receipt of customer payments. Demonstrate a comprehensive understanding of Company's accounting policies and procedures. Assess current accounting operations, make proposals for process redesign to Director of Global Accounting and drive the implementation of any process changes approved. Manage/Lead IT consultants hired for accounting projects relating to GP as well as all version upgrades for all divisions as required. Evaluate internal control systems, implement changes when appropriate. Evaluate the effectiveness of accounting software and other supporting database systems used by Company. Assist with other accounting and finance projects for any Century, Inc. and foreign subsidiaries as necessary. Lead Accounting policies and procedures ongoing documentation initiatives. CEXQ: Responsible for the Accounting oversight of CEXQ Accounting operations to insure the timely issuance of customer invoices and the timely processing of vendor invoices Ensure the proper revenue recognition of at all customer invoices issued each month. Ensure the monthly CEXQ Accrual is materially correct. Make recommendations for the automation of this process to shorten the month-end closing process. Ensure that the revenue/cost reported in GP for CEXQ is supported by the Invoicing. Ensure that all Balance Sheet Accounts for CEXQ are reconciled monthly and all balances carried over to CDS Inc. are supported. Ensure that there are proper internal controls in place to ensure the integrity of the data as well as the protection of company assets. CDDS: Responsible for the Accounting oversight of CDDS Accounting operations to insure the timely issuance of customer invoices and the timely processing of vendor invoices Ensure the proper revenue recognition of at all customer invoices issued each month. Oversee the preparation of the monthly CDDS Accrual to ensure that the computation is materially correct. Ensure that the Revenue posted in GP is supported by the revenue posted in Kuebix each month. Make recommendations for the automation of this process to shorten the month-end closing process. Ensure that there are proper internal controls in place to ensure the integrity of the data as well as the protection of company assets. Accounting Systems: Be the primary control point/contact person for any systems issues that may arise. Assist in driving resolution on any issues arising on the AR/AP and finance Modules of the software. Run check links and other processes as needed for the operational team to reset GP Financial Reporting: Responsible for ensuring that Financial Reports are issued on time, and in accordance with US GAAP and that they fairly and accurately reflect the company's current financial position. Responsible for a timely Month-end financial closing process with the goal of closing the financial period in 8 business days. Responsible for preparing a summary of unusual, or non-recurring transactions that occurred during the month on the P&L, that may cause a large variance in a month. Conduct a review of the income statement and SGA details in Management Reporter to direct the team to make posting error corrections prior to closing. Ensure that all Balance Sheet accounts reconciliations are prepared monthly (or quarterly where applicable) and review and approve them on a timely basis. Responsible for ensuring systems of internal controls are in place to safeguard the organization's assets. Directly participates in key initiatives and strategies to continually improve the quality and level of services provided. Demonstrates an in-depth comprehension of the Company's financial information systems and their applications. Has an in-depth knowledge of technical and/or industry specific accounting, regulatory and reporting matters. Responsible to ensure the Auditor's (PwC) requests are responded to on a timely basis. Responsible for uploading all submissions to CONNECT and providing a status report on a regular basis. Tax Compliance Request the Annual Transfer Pricing Study and prepare the necessary schedules requested from the consultants. Ensure that the Canada GST/HST return, OHIO CAT return is filed quarterly. Ensure that the Henrico County Business License is renewed each year and property tax returns are filed annually for all applicable businesses Ensure that AP team completes and files the annual 1099s on a timely basis. Must stay apprised of all the local, state and federal tax laws and business regulations that affect the company and must ensure that the company operates within the proper parameters. Requirements: EDUCATION, EXPERIENCE & SKILLS Bachelor's degree in accounting or finance (Required) Master's degree and or CPA other related accounting designation is not required but is preferred Solid understanding of accounting procedures and GAAP Accounting: 10 years of experience working in finance/accounting required Minimum two (2) years of Supervisory/Management experience Experience with financial reporting requirements Superior Excel skills are essential. Excellent communication, listening, leadership and management skills, including the ability to delegate tasks are essential. Strong numerical proficiency, organization, good problem-solving skills. Excellent use of logic and a big-picture method abilities when approaching tasks. Strong organizational skills to effectively deal with multiple tasks are important. Must be able to effectively work closely with staff, and peers. Ability to establish and maintain effective working relationships with employees and customers. ESSENTIAL PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions . click apply for full job details
09/04/2026
Full time
Description: Responsible for all accounting, finance, and tax matters for Century Distribution, Inc.'s North America operations to include: CDS Inc., Century Domestic Distribution Services, Century Express, Century Canada, Century Customs Brokerage and Universal Group. Duties will include but are not limited to managing the day-to-day operations, monitoring revenues, direct costs, receivables, payables, SGA expenses, researching and resolving issues that occur, financial reporting in accordance with US GAAP, assist in coordinating auditing processes, ensuring accuracy of financial information, keeping Company compliant in tax and financial regulatory matters, and championing accounting related automation initiatives. Reporting Company results to Director of Global Accounting and the CFO. ESSENTIAL FUNCTIONS AND DUTIES: Staff Management Oversee and manage daily activities of the Accounting Department to include Accounts Receivable and Collections, Accounts Payable and Financial Reporting and Compliance.to maximize utilization of resources to increase productivity and profitability of operations. Be willing to jump in to assist team members or prepare financial analysis as needed as this is very much a team environment and a hands-on approach is needed. Guide, train and mentor accounting personnel at Century, Inc., realign responsibilities as necessary. Maximize productivity and efficiency/effectiveness and foster a team environment with collaboration, teamwork and quality. Recruit, train, maintain, and motivate business-orientated individuals accountable for the achievement of corporate and individual targets, ensuring that comprehensive performance appraisal and development opportunities are provided in accordance with the company's human resources strategy and employment policies. Communicate opportunities for improving the department organizational structure to increase efficiency or optimize performance. Promote effective cross training to broaden staff skills to provide quality back up during vacation or sick leave team and advancement opportunities. Develop close working relationships with other key functions in the organization to keep them aware of, and seek their views on, potential process changes, onboarding new services/customers etc. to ensure that there is a coordinated approach to these. Accounting Responsible for overall North America accounting operation to include accounts receivable & collection team, accounts payable, financial reporting and compliance. Manage all aspect of the daily accounting activities, to ensure that all cash received is properly posted and all cash paid is properly applied on a timely basis. Ensure that Revenue and Costs have a proper cut-off each month by ensuring accruals are prepared as necessary Closely manage the accounts receivable and collection for all North American entities to limit our risk of non-collection. Schedule regular meetings with the collections teams to stay in front of any potential, collection issues. Make sure that all communication is up to date for all customer accounts prior to the weekly Management collection meeting. Initiate conversations with Director of Global accounting regarding any potential or unresolved issues that may affect the timely receipt of customer payments. Demonstrate a comprehensive understanding of Company's accounting policies and procedures. Assess current accounting operations, make proposals for process redesign to Director of Global Accounting and drive the implementation of any process changes approved. Manage/Lead IT consultants hired for accounting projects relating to GP as well as all version upgrades for all divisions as required. Evaluate internal control systems, implement changes when appropriate. Evaluate the effectiveness of accounting software and other supporting database systems used by Company. Assist with other accounting and finance projects for any Century, Inc. and foreign subsidiaries as necessary. Lead Accounting policies and procedures ongoing documentation initiatives. CEXQ: Responsible for the Accounting oversight of CEXQ Accounting operations to insure the timely issuance of customer invoices and the timely processing of vendor invoices Ensure the proper revenue recognition of at all customer invoices issued each month. Ensure the monthly CEXQ Accrual is materially correct. Make recommendations for the automation of this process to shorten the month-end closing process. Ensure that the revenue/cost reported in GP for CEXQ is supported by the Invoicing. Ensure that all Balance Sheet Accounts for CEXQ are reconciled monthly and all balances carried over to CDS Inc. are supported. Ensure that there are proper internal controls in place to ensure the integrity of the data as well as the protection of company assets. CDDS: Responsible for the Accounting oversight of CDDS Accounting operations to insure the timely issuance of customer invoices and the timely processing of vendor invoices Ensure the proper revenue recognition of at all customer invoices issued each month. Oversee the preparation of the monthly CDDS Accrual to ensure that the computation is materially correct. Ensure that the Revenue posted in GP is supported by the revenue posted in Kuebix each month. Make recommendations for the automation of this process to shorten the month-end closing process. Ensure that there are proper internal controls in place to ensure the integrity of the data as well as the protection of company assets. Accounting Systems: Be the primary control point/contact person for any systems issues that may arise. Assist in driving resolution on any issues arising on the AR/AP and finance Modules of the software. Run check links and other processes as needed for the operational team to reset GP Financial Reporting: Responsible for ensuring that Financial Reports are issued on time, and in accordance with US GAAP and that they fairly and accurately reflect the company's current financial position. Responsible for a timely Month-end financial closing process with the goal of closing the financial period in 8 business days. Responsible for preparing a summary of unusual, or non-recurring transactions that occurred during the month on the P&L, that may cause a large variance in a month. Conduct a review of the income statement and SGA details in Management Reporter to direct the team to make posting error corrections prior to closing. Ensure that all Balance Sheet accounts reconciliations are prepared monthly (or quarterly where applicable) and review and approve them on a timely basis. Responsible for ensuring systems of internal controls are in place to safeguard the organization's assets. Directly participates in key initiatives and strategies to continually improve the quality and level of services provided. Demonstrates an in-depth comprehension of the Company's financial information systems and their applications. Has an in-depth knowledge of technical and/or industry specific accounting, regulatory and reporting matters. Responsible to ensure the Auditor's (PwC) requests are responded to on a timely basis. Responsible for uploading all submissions to CONNECT and providing a status report on a regular basis. Tax Compliance Request the Annual Transfer Pricing Study and prepare the necessary schedules requested from the consultants. Ensure that the Canada GST/HST return, OHIO CAT return is filed quarterly. Ensure that the Henrico County Business License is renewed each year and property tax returns are filed annually for all applicable businesses Ensure that AP team completes and files the annual 1099s on a timely basis. Must stay apprised of all the local, state and federal tax laws and business regulations that affect the company and must ensure that the company operates within the proper parameters. Requirements: EDUCATION, EXPERIENCE & SKILLS Bachelor's degree in accounting or finance (Required) Master's degree and or CPA other related accounting designation is not required but is preferred Solid understanding of accounting procedures and GAAP Accounting: 10 years of experience working in finance/accounting required Minimum two (2) years of Supervisory/Management experience Experience with financial reporting requirements Superior Excel skills are essential. Excellent communication, listening, leadership and management skills, including the ability to delegate tasks are essential. Strong numerical proficiency, organization, good problem-solving skills. Excellent use of logic and a big-picture method abilities when approaching tasks. Strong organizational skills to effectively deal with multiple tasks are important. Must be able to effectively work closely with staff, and peers. Ability to establish and maintain effective working relationships with employees and customers. ESSENTIAL PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions . click apply for full job details
Director of Finance
CITY OF FT MEADE Fort Meade, Florida
Job Description Job Description Description: Job Summary : Under City Manager direction, the Director of Finance performs highly professional accounting work and provides administrative direction involving the planning, coordination and implementation of all fiscal operations of the City's Finance Department. The Director is responsible for the direction, planning and management of the financial operations of the City and advises and makes recommendations to the City on all fiscal policy matters necessary for the financial health of the City. This position is responsible for performing professional work in planning, organizing, staffing, controlling and administering all financial functions including fund accounting, budgeting, utility billing, payroll, reporting, investing, debt management, banking, fixed asset management, purchasing, internal support, external support, treasury management and pension plan management for the City. Must be bondable in an amount established by the City Council with such bond conditioned upon the faithful discharge of the duties of the finance director. Essential Functions : Lead the development, preparation, and administration of the City's annual budget. Provide expert financial analysis and recommendations to guide decision-making by the City Council and executive leadership. Develop long-term financial forecasts and strategies to ensure fiscal responsibility and sustainability. Oversee capital improvement planning and financing for municipal projects Oversee the preparation of the Annual Comprehensive Financial Report (ACFR) and manage external audits. Plans, organizes and implements departmental goals and objectives; coordinates and integrates all activities toward achievement of established goals and objectives; develops and implements departmental policies and procedures. Plans, develops and administers all departmental policies and procedures of all administrative aspects of the departments. Performs complex accounting work according to generally accepted accounting principles, established procedures, departmental guidelines, and regulatory requirements applicable to the work; directs the preparation of the annual budget; directs and oversees audits by governmental agencies, state or independent agencies; approves and controls disbursements of funds for the entire City. Directs, evaluates and revises accounting/payroll activities, systems and reporting tasks to meet management needs, and local, state and federal regulations. Performs highly advanced accounting and finance work involving the organization and interpretation of the city's financial records and managing City funds and investments. Research City finances and directs and oversees fiscal budget preparation for the entire city; administers reporting and validation tasks of budget preparation, control and results. Advises City Manager, department heads and other officials on accounting policies, and provides information regarding finances, budgeting or expenditure allowances. Directs the City procurement of supplies, equipment and services. Reviews purchasing policies and procedures for efficiency and economy in the acquisition of supplies, equipment and services for all City departments. Monitors changes in applicable laws, rules and regulations, and informs appropriate staff and makes recommendations as needed. (These essential job functions are not to be construed as a complete statement of all duties. Employee will be required to perform other job-related duties, as required.) Requirements: Minimum Qualifications (KSAs) : Knowledge of Generally Accepted Accounting Principles (GAAP). Knowledge of all applicable Governmental Accounting Standards Board (GASB) rules and regulations to city financial reporting standards. Knowledge regarding MD&A for Audit Compliance Knowledge regarding proprietary, special revenue and other funds. Knowledge of restricted vs capital assets vs. fixed assets Knowledge of due to/ due from other governments Knowledge and skills to produce long term debt schedules Knowledge of the State of Florida TRIM Process Knowledge of administrative management and internal control / audit principles. Knowledge in the areas of budget preparation, budget administration, financial investments and financial computer software is essential. Knowledge of applicable local, state and federal laws and policies with the ability to learn and demonstrate the understanding thereof within a prompt timeframe from hire or adoption of said laws and policies. Skilled in dealing with people with a demonstrated ability to handle stressful situations in a courteous, tactful and effective manner. Skilled in the use and care of office tools, equipment, and materials of the tasks for which they are assigned. Ability to assess municipal problems and proposed policies in terms of their financial and administrative implications. Ability to supervise the work of professional, technical and clerical accounting staff. Ability to establish and maintain working relationships with employees, citizens, and City officials and see them is internal and external customers. Ability to present programs and recommendations orally and in writing. Ability to exercise good independent judgment and initiative in applying standards to a variety of work situations. Ability to keep accurate records and reports. Education, Training and Experience : Bachelor's Degree in accounting, public finance, business administration or a closely related field and must have four (4) years' of local government managerial finance experience; or eight (8) years' experience in local government accounting, public finance or business administration with four (4) years' experience as a Chief Financial Officer, Director of Finance or Assistant Finance Director; or similarly related work may be substituted for a B.S. degree. Certified Public Accountant (C.P.A) is preferred or a Certified Government Finance Officer (CFGO). Must possess knowledge of State of Florida Uniform Accounting System and any other areas concerning governmental accounting. Must have working knowledge of local governmental utility services. Licenses, Certificates, Special Requirements : Valid Florida Driver's License Physical and Mental Demands : The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or new skills; work under deadlines with constant interruptions; interact with City staff and other organizations; and may deal with dissatisfied or quarrelsome individuals. Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The employee's work is generally conducted in an office setting. BENEFITS The City offers comprehensive health insurance, city-paid basic life insurance and long-term disability insurance, optional vision, dental and short-term disability insurance, robust retirement plan options, both pension and deferred compensation, generous paid leave, and ample professional development
09/04/2026
Full time
Job Description Job Description Description: Job Summary : Under City Manager direction, the Director of Finance performs highly professional accounting work and provides administrative direction involving the planning, coordination and implementation of all fiscal operations of the City's Finance Department. The Director is responsible for the direction, planning and management of the financial operations of the City and advises and makes recommendations to the City on all fiscal policy matters necessary for the financial health of the City. This position is responsible for performing professional work in planning, organizing, staffing, controlling and administering all financial functions including fund accounting, budgeting, utility billing, payroll, reporting, investing, debt management, banking, fixed asset management, purchasing, internal support, external support, treasury management and pension plan management for the City. Must be bondable in an amount established by the City Council with such bond conditioned upon the faithful discharge of the duties of the finance director. Essential Functions : Lead the development, preparation, and administration of the City's annual budget. Provide expert financial analysis and recommendations to guide decision-making by the City Council and executive leadership. Develop long-term financial forecasts and strategies to ensure fiscal responsibility and sustainability. Oversee capital improvement planning and financing for municipal projects Oversee the preparation of the Annual Comprehensive Financial Report (ACFR) and manage external audits. Plans, organizes and implements departmental goals and objectives; coordinates and integrates all activities toward achievement of established goals and objectives; develops and implements departmental policies and procedures. Plans, develops and administers all departmental policies and procedures of all administrative aspects of the departments. Performs complex accounting work according to generally accepted accounting principles, established procedures, departmental guidelines, and regulatory requirements applicable to the work; directs the preparation of the annual budget; directs and oversees audits by governmental agencies, state or independent agencies; approves and controls disbursements of funds for the entire City. Directs, evaluates and revises accounting/payroll activities, systems and reporting tasks to meet management needs, and local, state and federal regulations. Performs highly advanced accounting and finance work involving the organization and interpretation of the city's financial records and managing City funds and investments. Research City finances and directs and oversees fiscal budget preparation for the entire city; administers reporting and validation tasks of budget preparation, control and results. Advises City Manager, department heads and other officials on accounting policies, and provides information regarding finances, budgeting or expenditure allowances. Directs the City procurement of supplies, equipment and services. Reviews purchasing policies and procedures for efficiency and economy in the acquisition of supplies, equipment and services for all City departments. Monitors changes in applicable laws, rules and regulations, and informs appropriate staff and makes recommendations as needed. (These essential job functions are not to be construed as a complete statement of all duties. Employee will be required to perform other job-related duties, as required.) Requirements: Minimum Qualifications (KSAs) : Knowledge of Generally Accepted Accounting Principles (GAAP). Knowledge of all applicable Governmental Accounting Standards Board (GASB) rules and regulations to city financial reporting standards. Knowledge regarding MD&A for Audit Compliance Knowledge regarding proprietary, special revenue and other funds. Knowledge of restricted vs capital assets vs. fixed assets Knowledge of due to/ due from other governments Knowledge and skills to produce long term debt schedules Knowledge of the State of Florida TRIM Process Knowledge of administrative management and internal control / audit principles. Knowledge in the areas of budget preparation, budget administration, financial investments and financial computer software is essential. Knowledge of applicable local, state and federal laws and policies with the ability to learn and demonstrate the understanding thereof within a prompt timeframe from hire or adoption of said laws and policies. Skilled in dealing with people with a demonstrated ability to handle stressful situations in a courteous, tactful and effective manner. Skilled in the use and care of office tools, equipment, and materials of the tasks for which they are assigned. Ability to assess municipal problems and proposed policies in terms of their financial and administrative implications. Ability to supervise the work of professional, technical and clerical accounting staff. Ability to establish and maintain working relationships with employees, citizens, and City officials and see them is internal and external customers. Ability to present programs and recommendations orally and in writing. Ability to exercise good independent judgment and initiative in applying standards to a variety of work situations. Ability to keep accurate records and reports. Education, Training and Experience : Bachelor's Degree in accounting, public finance, business administration or a closely related field and must have four (4) years' of local government managerial finance experience; or eight (8) years' experience in local government accounting, public finance or business administration with four (4) years' experience as a Chief Financial Officer, Director of Finance or Assistant Finance Director; or similarly related work may be substituted for a B.S. degree. Certified Public Accountant (C.P.A) is preferred or a Certified Government Finance Officer (CFGO). Must possess knowledge of State of Florida Uniform Accounting System and any other areas concerning governmental accounting. Must have working knowledge of local governmental utility services. Licenses, Certificates, Special Requirements : Valid Florida Driver's License Physical and Mental Demands : The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or new skills; work under deadlines with constant interruptions; interact with City staff and other organizations; and may deal with dissatisfied or quarrelsome individuals. Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The employee's work is generally conducted in an office setting. BENEFITS The City offers comprehensive health insurance, city-paid basic life insurance and long-term disability insurance, optional vision, dental and short-term disability insurance, robust retirement plan options, both pension and deferred compensation, generous paid leave, and ample professional development
Senior Director, Safety & Pharmacovigilance
Larimar Therapeutics Philadelphia, Pennsylvania
Position Summary The Senior Director, Safety & Pharmacovigilance will provide strategic and operational leadership for Larimar's global drug safety and pharmacovigilance activities across the product lifecycle, from clinical development through commercialization and post-marketing surveillance. This role will have overall responsibility for maintaining, and continuously improving a robust, scalable, and inspection-ready pharmacovigilance system that meets applicable global regulatory requirements and supports the company's clinical, regulatory, and commercial objectives. As the company's senior pharmacovigilance subject matter expert, the Senior Director will provide relevant strategic guidance to executive management and cross-functional teams; oversee safety surveillance, signal detection and evaluation, aggregate safety reporting, safety and pharmacovigilance systems, and pharmacovigilance vendor performance; and ensure appropriate identification, assessment, escalation, and mitigation of emerging safety risks. The successful candidate will be a highly collaborative strategic leader who can operate effectively in a growing biotech environment, build fit-for-purpose capabilities, and translate complex safety information into clear recommendations and decisions for senior leadership. Key Responsibilities: Serve as the senior subject matter expert and strategic leader for safety and pharmacovigilance, executing pharmacovigilance-related and associated tasks in support of multi-disciplinary department activities. Execute and refine the company's global pharmacovigilance strategy in alignment with clinical development, regulatory, medical, quality, and commercial objectives. Maintain and improve a comprehensive, scalable pharmacovigilance system and safety operating model consistent with applicable global laws, regulations, and industry guidance. Support and maintain appropriate safety governance, processes, standards, and procedures to support a compliant, effective, and inspection-ready pharmacovigilance function. Provide day to day oversight of pharmacovigilance vendors and perform review and assessment of individual case safety reports, aggregate safety data, and queries. Lead signal detection, validation, evaluation, and management activities and ensure timely escalation of significant safety findings. Conduct and oversee clinical safety and benefit-risk assessments and recommend appropriate risk mitigation strategies. Partner with Clinical Development, Biostatistics/Statistics, Data Management, Medical, Regulatory, and other functions to ensure integrated evaluation of clinical safety data. Ensure appropriate maintenance and oversight of the clinical safety database and associated safety data processes. Ensure compliance of the global pharmacovigilance system with applicable FDA, EMA, ICH, and other relevant international regulatory requirements and guidance. Provide relevant content for regulatory submissions, agency interactions, and other regulatory activities. Support regulatory inspections and ensure ongoing inspection readiness for pharmacovigilance activities, systems, processes, and vendors. Monitor evolving regulatory requirements and industry standards and proactively assess their impact on the company's safety strategy and operations. Partner with Quality, as appropriate, on vendor qualification, audits, performance management, and issue resolution. Provide safety input into clinical development strategy, protocols, informed consent materials, study plans, and other relevant development activities. Represent Safety & Pharmacovigilance in corporate due diligence activities, including potential acquisitions, licensing opportunities, partnerships, and other strategic transactions. Oversee the development, execution, and maintenance of Safety Data Exchange Agreements and other pharmacovigilance agreements associated with development, licensing, commercialization, and distribution partnerships. Provide strategic safety input into preparation for FDA Advisory Committee meetings and other significant regulatory milestones, as applicable. Foster a culture of proactive risk identification, scientific rigor, regulatory compliance, and patient safety. Perform other duties and strategic initiatives as appropriate to support the company's objectives. Required Bachelor's degree in Pharmacy, Nursing, Life Sciences, or a related scientific discipline. 10+ years of progressive experience in pharmacovigilance and drug safety within the biotechnology or pharmaceutical industry. Significant experience leading global pharmacovigilance programs across clinical development and/or post-marketing environments. Demonstrated expertise in safety surveillance, signal detection and management, aggregate safety reporting, benefit-risk assessment, and clinical risk management. Strong knowledge of applicable global pharmacovigilance regulations and guidance, including FDA, EMA, ICH, and other relevant health authorities. Working knowledge of electronic data capture systems and pharmacovigilance software Experience developing, implementing, and maintaining pharmacovigilance systems, processes, and quality standards. Experience managing CROs and other external pharmacovigilance service providers. Demonstrated ability to provide strategic safety advice and influence decisions at the senior leadership level. Experience working effectively in cross-functional teams within a complex, fast-paced biotech or pharmaceutical environment. Strong written, verbal, analytical, organizational, and interpersonal skills. Demonstrated ability to balance strategic leadership with hands-on execution in a growing organization. Preferred Advanced degree (M.S., Pharm.D., M.D., Ph.D., or equivalent) in a relevant scientific or clinical discipline. Experience supporting a product through regulatory approval and into commercialization. Experience establishing or significantly scaling a pharmacovigilance function within a growing biotech organization. Experience supporting FDA Advisory Committee meetings or other significant regulatory milestones. Experience with due diligence, licensing, business development, or strategic partnerships. Experience with combination products, biologics, medical devices, or other complex product modalities. Relevant pharmacovigilance certifications or specialized training. PIa81f97a49b61-3708
09/04/2026
Full time
Position Summary The Senior Director, Safety & Pharmacovigilance will provide strategic and operational leadership for Larimar's global drug safety and pharmacovigilance activities across the product lifecycle, from clinical development through commercialization and post-marketing surveillance. This role will have overall responsibility for maintaining, and continuously improving a robust, scalable, and inspection-ready pharmacovigilance system that meets applicable global regulatory requirements and supports the company's clinical, regulatory, and commercial objectives. As the company's senior pharmacovigilance subject matter expert, the Senior Director will provide relevant strategic guidance to executive management and cross-functional teams; oversee safety surveillance, signal detection and evaluation, aggregate safety reporting, safety and pharmacovigilance systems, and pharmacovigilance vendor performance; and ensure appropriate identification, assessment, escalation, and mitigation of emerging safety risks. The successful candidate will be a highly collaborative strategic leader who can operate effectively in a growing biotech environment, build fit-for-purpose capabilities, and translate complex safety information into clear recommendations and decisions for senior leadership. Key Responsibilities: Serve as the senior subject matter expert and strategic leader for safety and pharmacovigilance, executing pharmacovigilance-related and associated tasks in support of multi-disciplinary department activities. Execute and refine the company's global pharmacovigilance strategy in alignment with clinical development, regulatory, medical, quality, and commercial objectives. Maintain and improve a comprehensive, scalable pharmacovigilance system and safety operating model consistent with applicable global laws, regulations, and industry guidance. Support and maintain appropriate safety governance, processes, standards, and procedures to support a compliant, effective, and inspection-ready pharmacovigilance function. Provide day to day oversight of pharmacovigilance vendors and perform review and assessment of individual case safety reports, aggregate safety data, and queries. Lead signal detection, validation, evaluation, and management activities and ensure timely escalation of significant safety findings. Conduct and oversee clinical safety and benefit-risk assessments and recommend appropriate risk mitigation strategies. Partner with Clinical Development, Biostatistics/Statistics, Data Management, Medical, Regulatory, and other functions to ensure integrated evaluation of clinical safety data. Ensure appropriate maintenance and oversight of the clinical safety database and associated safety data processes. Ensure compliance of the global pharmacovigilance system with applicable FDA, EMA, ICH, and other relevant international regulatory requirements and guidance. Provide relevant content for regulatory submissions, agency interactions, and other regulatory activities. Support regulatory inspections and ensure ongoing inspection readiness for pharmacovigilance activities, systems, processes, and vendors. Monitor evolving regulatory requirements and industry standards and proactively assess their impact on the company's safety strategy and operations. Partner with Quality, as appropriate, on vendor qualification, audits, performance management, and issue resolution. Provide safety input into clinical development strategy, protocols, informed consent materials, study plans, and other relevant development activities. Represent Safety & Pharmacovigilance in corporate due diligence activities, including potential acquisitions, licensing opportunities, partnerships, and other strategic transactions. Oversee the development, execution, and maintenance of Safety Data Exchange Agreements and other pharmacovigilance agreements associated with development, licensing, commercialization, and distribution partnerships. Provide strategic safety input into preparation for FDA Advisory Committee meetings and other significant regulatory milestones, as applicable. Foster a culture of proactive risk identification, scientific rigor, regulatory compliance, and patient safety. Perform other duties and strategic initiatives as appropriate to support the company's objectives. Required Bachelor's degree in Pharmacy, Nursing, Life Sciences, or a related scientific discipline. 10+ years of progressive experience in pharmacovigilance and drug safety within the biotechnology or pharmaceutical industry. Significant experience leading global pharmacovigilance programs across clinical development and/or post-marketing environments. Demonstrated expertise in safety surveillance, signal detection and management, aggregate safety reporting, benefit-risk assessment, and clinical risk management. Strong knowledge of applicable global pharmacovigilance regulations and guidance, including FDA, EMA, ICH, and other relevant health authorities. Working knowledge of electronic data capture systems and pharmacovigilance software Experience developing, implementing, and maintaining pharmacovigilance systems, processes, and quality standards. Experience managing CROs and other external pharmacovigilance service providers. Demonstrated ability to provide strategic safety advice and influence decisions at the senior leadership level. Experience working effectively in cross-functional teams within a complex, fast-paced biotech or pharmaceutical environment. Strong written, verbal, analytical, organizational, and interpersonal skills. Demonstrated ability to balance strategic leadership with hands-on execution in a growing organization. Preferred Advanced degree (M.S., Pharm.D., M.D., Ph.D., or equivalent) in a relevant scientific or clinical discipline. Experience supporting a product through regulatory approval and into commercialization. Experience establishing or significantly scaling a pharmacovigilance function within a growing biotech organization. Experience supporting FDA Advisory Committee meetings or other significant regulatory milestones. Experience with due diligence, licensing, business development, or strategic partnerships. Experience with combination products, biologics, medical devices, or other complex product modalities. Relevant pharmacovigilance certifications or specialized training. PIa81f97a49b61-3708
Technology Program Manager
Element Care Lynn, Massachusetts
The Technology Program Manager partners with the Chief Digital Officer (CDO) and technology leadership team to establish project management standards, governance, and consolidated portfolio visibility across the technology organization. Working with technology directors, managers, and business stakeholders, this role ensures initiatives are well-defined, actively managed, and delivered successfully, while facilitating cross-departmental prioritization for the CDO. The position also serves as lead technical project manager for a major enterprise transformation, including vendor oversight, risk management, and cross-functional delivery. The role requires a strong technology foundation and hands-on experience managing complex technology initiatives, blending project management, analysis, and execution with an emphasis on managing technical constraints, risks, and project momentum. This position is full time M-R 8am to 4pm and hybrid. Essential Responsibilities: Supports the CIO in planning, prioritizing, and managing the IT project and initiative portfolio. Actively supports and manages technology projects from initiation through completion, including schedules, dependencies, risks, and deliverables. Partners with IT directors and technical teams to plan and coordinate software and system implementation, infrastructure, and vendor-led initiatives. Drives project schedules, track progress, and hold stakeholders accountable to milestones and commitments. Identifies and communicates technical risks, constraints, and trade-offs in collaboration with technical leads. Gathers, analyzes, and documents business and technical requirements. Facilitates cross-team coordination where projects span multiple IT domains. Prepares clear, concise project documentation, status reports, and executive-level summaries. Supports vendor coordination, planning, and delivery oversight. Assists with intake, prioritization, and sequencing of technology initiatives. Helps improve project management practices, templates, and reporting across IT. Serves as a connective layer between strategy, technical execution, and communication. Serves as a visible and accessible point of contact for stakeholders during all project phases. Performs other related duties as assigned. Job Specification: Bachelor's degree in information systems, Business, Healthcare Administration, or equivalent experience. 4-8+ years of experience managing technology projects or initiatives. Demonstrated experience in software development project management, IT infrastructure project management, or enterprise system implementations. Experience working directly with technical teams, vendors, and architects required. Healthcare or regulated industry experience preferred. Strong understanding of technology project lifecycles and delivery methodologies. Ability to understand and discuss technical concepts, constraints, and risks credibly. Proven ability to drive schedules, manage dependencies, and deliver outcomes. Strong analytical and problem-solving skills. Clear, confident written and verbal communication skills. Ability to operate independently while partnering closely with senior leaders. Pragmatic, execution-oriented mindset. EEO Statement Element Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability. Element Care is committed to valuing diversity and contributing to an inclusive working environment. Compensation details: 00 Yearly Salary PIebf635aa1ef0-1082
09/04/2026
Full time
The Technology Program Manager partners with the Chief Digital Officer (CDO) and technology leadership team to establish project management standards, governance, and consolidated portfolio visibility across the technology organization. Working with technology directors, managers, and business stakeholders, this role ensures initiatives are well-defined, actively managed, and delivered successfully, while facilitating cross-departmental prioritization for the CDO. The position also serves as lead technical project manager for a major enterprise transformation, including vendor oversight, risk management, and cross-functional delivery. The role requires a strong technology foundation and hands-on experience managing complex technology initiatives, blending project management, analysis, and execution with an emphasis on managing technical constraints, risks, and project momentum. This position is full time M-R 8am to 4pm and hybrid. Essential Responsibilities: Supports the CIO in planning, prioritizing, and managing the IT project and initiative portfolio. Actively supports and manages technology projects from initiation through completion, including schedules, dependencies, risks, and deliverables. Partners with IT directors and technical teams to plan and coordinate software and system implementation, infrastructure, and vendor-led initiatives. Drives project schedules, track progress, and hold stakeholders accountable to milestones and commitments. Identifies and communicates technical risks, constraints, and trade-offs in collaboration with technical leads. Gathers, analyzes, and documents business and technical requirements. Facilitates cross-team coordination where projects span multiple IT domains. Prepares clear, concise project documentation, status reports, and executive-level summaries. Supports vendor coordination, planning, and delivery oversight. Assists with intake, prioritization, and sequencing of technology initiatives. Helps improve project management practices, templates, and reporting across IT. Serves as a connective layer between strategy, technical execution, and communication. Serves as a visible and accessible point of contact for stakeholders during all project phases. Performs other related duties as assigned. Job Specification: Bachelor's degree in information systems, Business, Healthcare Administration, or equivalent experience. 4-8+ years of experience managing technology projects or initiatives. Demonstrated experience in software development project management, IT infrastructure project management, or enterprise system implementations. Experience working directly with technical teams, vendors, and architects required. Healthcare or regulated industry experience preferred. Strong understanding of technology project lifecycles and delivery methodologies. Ability to understand and discuss technical concepts, constraints, and risks credibly. Proven ability to drive schedules, manage dependencies, and deliver outcomes. Strong analytical and problem-solving skills. Clear, confident written and verbal communication skills. Ability to operate independently while partnering closely with senior leaders. Pragmatic, execution-oriented mindset. EEO Statement Element Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability. Element Care is committed to valuing diversity and contributing to an inclusive working environment. Compensation details: 00 Yearly Salary PIebf635aa1ef0-1082
University of Cincinnati
Associate Director Partnership Development, Carl H. Lindner College of Business
University of Cincinnati Cincinnati, Ohio
Current UC employees must apply internally via SuccessFactors Next Lives at the University of Cincinnati Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called "the most ambitious campus design program in the country." UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference. The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more at uc.edu . UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC's success. Job Overview Design and execute a strategic plan to establish new partnerships with industry and strengthen and solidify existing relationships. Lead the partnership development team and collaborate with campus stakeholders to develop processes and practices that result in seamless industry connections, with a focus on executive education, professional development, and non-credit offerings. Track key metrics and develop processes that utilize CRM software. This position is expected to be 50% FTE/20 hours per week. This position is a two-year position with the possibility of extension based on need/funds. This position will have the option of a hybrid work schedule (3 days in the office/2 days work from home) for those with a residence within OH/IN/KY following 90 days of training. Residence must be in the tri-state area within reasonable distance to UC Main Campus to have ability to report to campus as required. Remote work arrangements are subject to change in accordance with university policies. Essential Functions Create an annual outreach plan, including key performance indicators and metrics, to meet institutional goals around partnership outreach, engagement, and retention. Monitor and evaluate partnership performance, tracking key metrics and outcomes to assess effectiveness and identify areas of improvement. Create workflows, processes, and reporting through CRM software to maximize efficiency and ensure an exceptional level of service is being provided to industry stakeholders. Ensure the implementation of best practices in partnership development including outreach, customer relationship management, follow-up and closing, and other effective relationship maintenance/development strategies. Lead, manage, and train the partnership development team responsible for the execution of measurable targets and deliverables. Collaborate with Director of Partnership development and Director of National Outreach to develop and update strategic plan and operations plan. Provide direct and/or indirect supervision to exempt and non-exempt staff (i.e., hiring/firing, performance evaluations, disciplinary action, approve time off, etc.). Perform related duties based on departmental need. This job description can be changed at any time. Required Education Bachelor's Degree Nine (9) years of relevant education, experience and/or other specialized training can fulfill minimum education and experience requirement Required Experience Five (5) years of experience in sales and/or business development Physical Requirements/Work Environment Office environment/no specific unusual physical or environmental demands. Application Process Information Please submit an online application and attach the following documents: Resume Cover letter List of 3 references. References will be checked for finalist. Compensation and Benefits UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. (UC Benefits) Eligibility may vary by position and FTE status. Highlights include: Salary/Hourly Pay Rate Information: Competitive salary up to $40,000 annually based on experience Comprehensive Tuition Remission UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university. Robust Retirement Plans As a UC employee, you won't contribute to Social Security (except Medicare). Instead, you'll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14-18% of your salary based on position. Real Work-Life Balance UC prioritizes work-life balance with a generous time-off policy, including: Vacation and sick time 11 paid holidays and additional end-of-year paid time off (Winter Season Days) 6 weeks of paid parental leave for new parents Additional Benefits Include: Competitive salary based on experience Comprehensive health coverage (medical, dental, vision, prescription) Flexible spending accounts & wellness programs Professional development & mentorship opportunities To learn more about why UC is a great place to work, please visit our Careers Page . UC is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. Click here for a list of acceptable documents. Important : To apply you must create a profile and submit a complete job application through the UC applicant portal . We are unable to consider "easy apply" applications submitted via other websites. For questions about the UC recruiting process or to request accommodations with the application, please contact UC HR at . Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans. REQ: 103028
09/04/2026
Full time
Current UC employees must apply internally via SuccessFactors Next Lives at the University of Cincinnati Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called "the most ambitious campus design program in the country." UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co-op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference. The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more at uc.edu . UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC's success. Job Overview Design and execute a strategic plan to establish new partnerships with industry and strengthen and solidify existing relationships. Lead the partnership development team and collaborate with campus stakeholders to develop processes and practices that result in seamless industry connections, with a focus on executive education, professional development, and non-credit offerings. Track key metrics and develop processes that utilize CRM software. This position is expected to be 50% FTE/20 hours per week. This position is a two-year position with the possibility of extension based on need/funds. This position will have the option of a hybrid work schedule (3 days in the office/2 days work from home) for those with a residence within OH/IN/KY following 90 days of training. Residence must be in the tri-state area within reasonable distance to UC Main Campus to have ability to report to campus as required. Remote work arrangements are subject to change in accordance with university policies. Essential Functions Create an annual outreach plan, including key performance indicators and metrics, to meet institutional goals around partnership outreach, engagement, and retention. Monitor and evaluate partnership performance, tracking key metrics and outcomes to assess effectiveness and identify areas of improvement. Create workflows, processes, and reporting through CRM software to maximize efficiency and ensure an exceptional level of service is being provided to industry stakeholders. Ensure the implementation of best practices in partnership development including outreach, customer relationship management, follow-up and closing, and other effective relationship maintenance/development strategies. Lead, manage, and train the partnership development team responsible for the execution of measurable targets and deliverables. Collaborate with Director of Partnership development and Director of National Outreach to develop and update strategic plan and operations plan. Provide direct and/or indirect supervision to exempt and non-exempt staff (i.e., hiring/firing, performance evaluations, disciplinary action, approve time off, etc.). Perform related duties based on departmental need. This job description can be changed at any time. Required Education Bachelor's Degree Nine (9) years of relevant education, experience and/or other specialized training can fulfill minimum education and experience requirement Required Experience Five (5) years of experience in sales and/or business development Physical Requirements/Work Environment Office environment/no specific unusual physical or environmental demands. Application Process Information Please submit an online application and attach the following documents: Resume Cover letter List of 3 references. References will be checked for finalist. Compensation and Benefits UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. (UC Benefits) Eligibility may vary by position and FTE status. Highlights include: Salary/Hourly Pay Rate Information: Competitive salary up to $40,000 annually based on experience Comprehensive Tuition Remission UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university. Robust Retirement Plans As a UC employee, you won't contribute to Social Security (except Medicare). Instead, you'll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14-18% of your salary based on position. Real Work-Life Balance UC prioritizes work-life balance with a generous time-off policy, including: Vacation and sick time 11 paid holidays and additional end-of-year paid time off (Winter Season Days) 6 weeks of paid parental leave for new parents Additional Benefits Include: Competitive salary based on experience Comprehensive health coverage (medical, dental, vision, prescription) Flexible spending accounts & wellness programs Professional development & mentorship opportunities To learn more about why UC is a great place to work, please visit our Careers Page . UC is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. Click here for a list of acceptable documents. Important : To apply you must create a profile and submit a complete job application through the UC applicant portal . We are unable to consider "easy apply" applications submitted via other websites. For questions about the UC recruiting process or to request accommodations with the application, please contact UC HR at . Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans. REQ: 103028
Associate Director, Quality (Validation and Data Integrity)
Larimar Therapeutics Philadelphia, Pennsylvania
Description: The Company: This publicly held clinical-stage biotechnology company is focused on developing treatments for patients suffering from complex rare diseases using its novel cell penetrating peptide technology platform. Their lead product candidate, nomlabofusp, is a subcutaneously administered, recombinant fusion protein intended to deliver human frataxin (FXN), an essential protein to the mitochondria of patients with Friedreich's ataxia. Friedreich's ataxia is a rare, progressive, and fatal disease in which patients are unable to produce sufficient FXN due to a genetic abnormality. The company has 80 employees and has assembled an experienced management team, each of whom has over 20 years of pharmaceutical industry experience. The management team, employees, and consultants have significant expertise in discovery, nonclinical and clinical development, regulatory affairs, commercialization, and the development of manufacturing processes utilizing good manufacturing practices (GMPs). The company's strategy is to become a leader in the treatment of rare diseases by leveraging their technology platform and applying their team's know-how and expertise to the development of CTI-1601 and other future pipeline programs. They are best characterized by entrepreneurial and scientific leadership and a participatory workforce committed to success. Position Summary: The Associate Director/Director, Quality, Validation and Data Integrity will be responsible to provide quality support and oversight for Larimar's GxP Computer Systems and to manage Larimar's Data Integrity program, ensuring compliance with relevant regulatory requirements and industry standards/best practices. This position reports to the Senior Director, Quality. This role will require being in the office located in Bala Cynwyd, PA. At the current time, the number of days in the office is flexible and may change over time. Job Responsibilities: The responsibilities for the Associate Director/Director, Quality, Validation and Data Integrity may include, but are not limited to the following activities: Provide Quality oversight of Computer System Validation (CSV)/Computer Software Assurance (CSA) activities related to initial implementations, changes, periodic review, maintenance, and decommissioning of GxP systems. Execute and manage risk assessment, planning, and execution/mitigation activities to ensure computerized systems used to support GxP operations are maintained in a qualified state throughout their lifecycles. Review and approve relevant validation documentation, including but not limited to: URS, FRS, CS, DS, IOQ, PQ/UAT, VP, VSR, RA, TM. Streamline and improve processes for GxP systems compliance in collaboration with IT and the business. Participate in project teams to provide guidance and approval of project Validation documentation and relevant Change Controls. Manage the data integrity program, including the timeline of activities for data integrity deliverables (e.g., data integrity assessments, CAPA actions, remediations etc.). Deliver training on validation and data integrity principles/requirements to foster employee awareness and accountability. Create and/or review and approve Policies, SOPs and Work Instructions supporting validation and data integrity activities. Participate in vendor audits/assessments and qualification activities or internal audits involving GxP computerized systems as a Subject Matter Expert (SME). Support GxP health authority inspections by serving as SME for computerized system and data integrity topics. Support other Quality activities, as required. Requirements: Qualifications: Title and compensation will be dependent on years of experience and qualifications. This role requires a Bachelor's degree in a scientific or technical discipline and 8+ years of experience in a Quality role in the biotechnology/pharmaceutical industry with at least 3 years' direct experience with GxP computer systems validation. Experience with GxP validation methodology is required. Strong understanding of 21 CFR Part 11, EU Annex 11 regulations, GAMP 5 concepts, applications and best practices is required. Must possess strong attention to detail while having the ability to work independently and collaboratively in a fast-paced environment. Demonstrated ability to initiate process improvements, set priorities and meet aggressive timelines is required. Benefits: Larimar Therapeutics offers all employees incentive stock options, a comprehensive benefits plan including 401K, and a flexible PTO policy. Equal Opportunity Employment We are committed to equal-employment principles, and we recognize the value of committed employees who feel they are being treated in an equitable and professional manner. We strive to find ways to attract, develop and retain the talent needed to meet business objectives, and to recruit and employ highly qualified individuals representing the diverse communities in which we live. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a non-discriminatory manner-without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, military status, sexual orientation, or any other factor determined to be an unlawful basis for such decisions by federal, state, or local statutes. PI1e28b3c0523d-0848
09/04/2026
Full time
Description: The Company: This publicly held clinical-stage biotechnology company is focused on developing treatments for patients suffering from complex rare diseases using its novel cell penetrating peptide technology platform. Their lead product candidate, nomlabofusp, is a subcutaneously administered, recombinant fusion protein intended to deliver human frataxin (FXN), an essential protein to the mitochondria of patients with Friedreich's ataxia. Friedreich's ataxia is a rare, progressive, and fatal disease in which patients are unable to produce sufficient FXN due to a genetic abnormality. The company has 80 employees and has assembled an experienced management team, each of whom has over 20 years of pharmaceutical industry experience. The management team, employees, and consultants have significant expertise in discovery, nonclinical and clinical development, regulatory affairs, commercialization, and the development of manufacturing processes utilizing good manufacturing practices (GMPs). The company's strategy is to become a leader in the treatment of rare diseases by leveraging their technology platform and applying their team's know-how and expertise to the development of CTI-1601 and other future pipeline programs. They are best characterized by entrepreneurial and scientific leadership and a participatory workforce committed to success. Position Summary: The Associate Director/Director, Quality, Validation and Data Integrity will be responsible to provide quality support and oversight for Larimar's GxP Computer Systems and to manage Larimar's Data Integrity program, ensuring compliance with relevant regulatory requirements and industry standards/best practices. This position reports to the Senior Director, Quality. This role will require being in the office located in Bala Cynwyd, PA. At the current time, the number of days in the office is flexible and may change over time. Job Responsibilities: The responsibilities for the Associate Director/Director, Quality, Validation and Data Integrity may include, but are not limited to the following activities: Provide Quality oversight of Computer System Validation (CSV)/Computer Software Assurance (CSA) activities related to initial implementations, changes, periodic review, maintenance, and decommissioning of GxP systems. Execute and manage risk assessment, planning, and execution/mitigation activities to ensure computerized systems used to support GxP operations are maintained in a qualified state throughout their lifecycles. Review and approve relevant validation documentation, including but not limited to: URS, FRS, CS, DS, IOQ, PQ/UAT, VP, VSR, RA, TM. Streamline and improve processes for GxP systems compliance in collaboration with IT and the business. Participate in project teams to provide guidance and approval of project Validation documentation and relevant Change Controls. Manage the data integrity program, including the timeline of activities for data integrity deliverables (e.g., data integrity assessments, CAPA actions, remediations etc.). Deliver training on validation and data integrity principles/requirements to foster employee awareness and accountability. Create and/or review and approve Policies, SOPs and Work Instructions supporting validation and data integrity activities. Participate in vendor audits/assessments and qualification activities or internal audits involving GxP computerized systems as a Subject Matter Expert (SME). Support GxP health authority inspections by serving as SME for computerized system and data integrity topics. Support other Quality activities, as required. Requirements: Qualifications: Title and compensation will be dependent on years of experience and qualifications. This role requires a Bachelor's degree in a scientific or technical discipline and 8+ years of experience in a Quality role in the biotechnology/pharmaceutical industry with at least 3 years' direct experience with GxP computer systems validation. Experience with GxP validation methodology is required. Strong understanding of 21 CFR Part 11, EU Annex 11 regulations, GAMP 5 concepts, applications and best practices is required. Must possess strong attention to detail while having the ability to work independently and collaboratively in a fast-paced environment. Demonstrated ability to initiate process improvements, set priorities and meet aggressive timelines is required. Benefits: Larimar Therapeutics offers all employees incentive stock options, a comprehensive benefits plan including 401K, and a flexible PTO policy. Equal Opportunity Employment We are committed to equal-employment principles, and we recognize the value of committed employees who feel they are being treated in an equitable and professional manner. We strive to find ways to attract, develop and retain the talent needed to meet business objectives, and to recruit and employ highly qualified individuals representing the diverse communities in which we live. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a non-discriminatory manner-without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, military status, sexual orientation, or any other factor determined to be an unlawful basis for such decisions by federal, state, or local statutes. PI1e28b3c0523d-0848
Northrop Grumman
Principal / Sr. Principal Systems Engineers - I&T - 2nd Shift
Northrop Grumman Randallstown, Maryland
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. The Engineering and Sciences organization (E&S) pushes the boundaries of innovation, redefines engineering capabilities, and drives advances in various sciences. Our team is chartered with providing the skills, innovative technologies to develop, design, produce and sustain optimized product lines across the sector while providing a decisive advantage to the warfighter. Come be a part of our mission! Northrop Grumman Mission Systems' Baltimore and Partnered Sites (BaPs) division is seeking a Systems Integration & Test (SI&T) Engineers (Level 2 or Level 3) in Baltimore, MD to support test and verification activities of RF sensor systems. What you'll get to do: As the lead developer of radars, COMMS, and SIGINT for some of the most advanced systems in the U.S. arsenal, Northrop Grumman Mission Systems is a world leader in advanced sensor systems and design. These include airborne RADARs for fighter jets & UAVs including F-22, F-35, F-16, Global Hawk (Triton), and Gray Eagle (STARLite), airborne surveillance RADARs for AWACS and E-7 (MESA), and ground and maritime RADARs including G/ATOR and SEWIP. Qualified Systems Integration, Test & Evaluation (SITE) engineers will perform hands-on integration and testing of sophisticated RF sensor systems, including both hardware and software components in development and production environments; Synthesize internal and external customer needs and requirements into system tests that acknowledge technical and schedule constraints; Participate in the development and execution of comprehensive test plans, procedures, and schedules for verifying system requirements; participate in I&T readiness reviews, design reviews and conducts audits of I&T program facilities; Coordinate integrated testing activities that may include environmental, reliability and the occasional flight test; Review and evaluate test requirements to ensure completeness of test program; Perform analysis of test results and prepares comprehensive reports; Use modeling and simulation tools to expedite testing of individual units before all system components are available and for troubleshooting and repair of failed units. What You'll Get to Do: Experienced systems engineer providing technical leadership for ATP, Development I&T, and Capabilities I&T activities. This role leads test planning and execution, lab configuration management, and requirements verification across multiple SILs and benches, while mentoring early career engineers. Key responsibilities Lead lab and bench ownership Serve as lead maintainer for one or more integration labs/benches (e.g., SILs, Mode benches, MATE bays). Own bench design changes, maintenance planning, and configuration management of HW/SW, processors, and test equipment. Own test planning and execution Develop and lead LRIP ATP, HW DVT, and SSQT test plans, procedures, and success criteria. Define and manage regression test campaigns for system SW OFP, FW, FESW, BSCT and related components. Coordinate Mode SIL bench operations and flight test preparation and support, including objectives and No/Go criteria. Drive system integration of new capabilities Lead MATE and system integration of new advanced capabilities into SILs and lab environments. Ensure integration plans and test strategies support accelerated development and delivery schedules. Manage configuration and verification artifacts Own configuration management processes for MATE and system test environments, ensuring traceability and controlled changes. Lead PBS SE requirements verification, including VCRM content, verification documentation, and closure of requirements. Troubleshooting, coordination, and mentoring Lead HW/SW troubleshooting across multiple SILs and benches. Coordinate with SIT, TDE, FW, FESW, subsystem I&T, SEC, Mode, and other stakeholders as primary technical contact for integration and test issues. Mentor T02 engineers (Req A hires) in test design, execution, and verification practices. This is a 2nd shift position This requisition may be filled at a higher grade based on qualifications listed below This requisition may be filled at either a Principal Level or a Sr. Principal Level. Basic Qualifications for a Principal Systems Engineer - Integration & Test Bachelor's degree in a STEM discipline or related field with 5+ years of relevant experience with; 3+ years with a Master's; 1+ year with a PhD. Demonstrated experience in system integration and test on complex HW/SW systems, preferably in defense or aerospace. Experience leading lab/bench ownership, test campaigns, or requirements verification activities. Strong communication and leadership skills; ability to coordinate across multiple teams and present technical status to management and customers. Active DoD Secret clearance and the ability to obtain/maintain Special Program Access (SAP) prior to start is required. Candidate must be a US citizen Ability to work onsite in Baltimore, MD. Willingness to work 2nd shift Basic Qualifications for a Principal Systems Engineer - Integration & Test Bachelor's degree in a STEM discipline or related field with 8+ years of relevant experience with; 6+ years with a Master's; 4+ year with a PhD. Demonstrated experience in system integration and test on complex HW/SW systems, preferably in defense or aerospace. Experience leading lab/bench ownership, test campaigns, or requirements verification activities. Strong communication and leadership skills; ability to coordinate across multiple teams and present technical status to management and customers. Active DoD Secret clearance and the ability to obtain/maintain Special Program Access (SAP) prior to start is required. Candidate must be a US citizen Ability to work onsite in Baltimore, MD. Willingness to work 2nd shift Preferred qualifications Prior experience on Tactical Radar Programs or similar mission systems. Familiarity with configuration management tools and disciplined processes for complex test environments. Experience directing flight test objectives, No/Go criteria, and test configuration. This position is contingent upon transfer of active DoD Secret Clearance and approved special program access. Primary Level Salary Range: $108,800.00 - $163,200.00 Secondary Level Salary Range: $135,800.00 - $203,600.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
09/04/2026
Full time
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. The Engineering and Sciences organization (E&S) pushes the boundaries of innovation, redefines engineering capabilities, and drives advances in various sciences. Our team is chartered with providing the skills, innovative technologies to develop, design, produce and sustain optimized product lines across the sector while providing a decisive advantage to the warfighter. Come be a part of our mission! Northrop Grumman Mission Systems' Baltimore and Partnered Sites (BaPs) division is seeking a Systems Integration & Test (SI&T) Engineers (Level 2 or Level 3) in Baltimore, MD to support test and verification activities of RF sensor systems. What you'll get to do: As the lead developer of radars, COMMS, and SIGINT for some of the most advanced systems in the U.S. arsenal, Northrop Grumman Mission Systems is a world leader in advanced sensor systems and design. These include airborne RADARs for fighter jets & UAVs including F-22, F-35, F-16, Global Hawk (Triton), and Gray Eagle (STARLite), airborne surveillance RADARs for AWACS and E-7 (MESA), and ground and maritime RADARs including G/ATOR and SEWIP. Qualified Systems Integration, Test & Evaluation (SITE) engineers will perform hands-on integration and testing of sophisticated RF sensor systems, including both hardware and software components in development and production environments; Synthesize internal and external customer needs and requirements into system tests that acknowledge technical and schedule constraints; Participate in the development and execution of comprehensive test plans, procedures, and schedules for verifying system requirements; participate in I&T readiness reviews, design reviews and conducts audits of I&T program facilities; Coordinate integrated testing activities that may include environmental, reliability and the occasional flight test; Review and evaluate test requirements to ensure completeness of test program; Perform analysis of test results and prepares comprehensive reports; Use modeling and simulation tools to expedite testing of individual units before all system components are available and for troubleshooting and repair of failed units. What You'll Get to Do: Experienced systems engineer providing technical leadership for ATP, Development I&T, and Capabilities I&T activities. This role leads test planning and execution, lab configuration management, and requirements verification across multiple SILs and benches, while mentoring early career engineers. Key responsibilities Lead lab and bench ownership Serve as lead maintainer for one or more integration labs/benches (e.g., SILs, Mode benches, MATE bays). Own bench design changes, maintenance planning, and configuration management of HW/SW, processors, and test equipment. Own test planning and execution Develop and lead LRIP ATP, HW DVT, and SSQT test plans, procedures, and success criteria. Define and manage regression test campaigns for system SW OFP, FW, FESW, BSCT and related components. Coordinate Mode SIL bench operations and flight test preparation and support, including objectives and No/Go criteria. Drive system integration of new capabilities Lead MATE and system integration of new advanced capabilities into SILs and lab environments. Ensure integration plans and test strategies support accelerated development and delivery schedules. Manage configuration and verification artifacts Own configuration management processes for MATE and system test environments, ensuring traceability and controlled changes. Lead PBS SE requirements verification, including VCRM content, verification documentation, and closure of requirements. Troubleshooting, coordination, and mentoring Lead HW/SW troubleshooting across multiple SILs and benches. Coordinate with SIT, TDE, FW, FESW, subsystem I&T, SEC, Mode, and other stakeholders as primary technical contact for integration and test issues. Mentor T02 engineers (Req A hires) in test design, execution, and verification practices. This is a 2nd shift position This requisition may be filled at a higher grade based on qualifications listed below This requisition may be filled at either a Principal Level or a Sr. Principal Level. Basic Qualifications for a Principal Systems Engineer - Integration & Test Bachelor's degree in a STEM discipline or related field with 5+ years of relevant experience with; 3+ years with a Master's; 1+ year with a PhD. Demonstrated experience in system integration and test on complex HW/SW systems, preferably in defense or aerospace. Experience leading lab/bench ownership, test campaigns, or requirements verification activities. Strong communication and leadership skills; ability to coordinate across multiple teams and present technical status to management and customers. Active DoD Secret clearance and the ability to obtain/maintain Special Program Access (SAP) prior to start is required. Candidate must be a US citizen Ability to work onsite in Baltimore, MD. Willingness to work 2nd shift Basic Qualifications for a Principal Systems Engineer - Integration & Test Bachelor's degree in a STEM discipline or related field with 8+ years of relevant experience with; 6+ years with a Master's; 4+ year with a PhD. Demonstrated experience in system integration and test on complex HW/SW systems, preferably in defense or aerospace. Experience leading lab/bench ownership, test campaigns, or requirements verification activities. Strong communication and leadership skills; ability to coordinate across multiple teams and present technical status to management and customers. Active DoD Secret clearance and the ability to obtain/maintain Special Program Access (SAP) prior to start is required. Candidate must be a US citizen Ability to work onsite in Baltimore, MD. Willingness to work 2nd shift Preferred qualifications Prior experience on Tactical Radar Programs or similar mission systems. Familiarity with configuration management tools and disciplined processes for complex test environments. Experience directing flight test objectives, No/Go criteria, and test configuration. This position is contingent upon transfer of active DoD Secret Clearance and approved special program access. Primary Level Salary Range: $108,800.00 - $163,200.00 Secondary Level Salary Range: $135,800.00 - $203,600.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
Sales Manager
Canon U.S.A., Inc. Las Vegas, Nevada
Sales ManagerUS-NV-Las VegasJob ID: 34573Type: Full-Time# of Openings: 1Category: Sales/Business DevelopmentNV - Las VegasAbout the Role Canon USA's Workplace Technologies Division is hiring high-performing Sales Managers to spearhead market growth in Denver, Phoenix, and Las Vegas. Reporting directly to an Area Director, this tactical leadership role is designed for an active, field-first strategist who thrives on coaching sales representatives in the field, refining sales processes, and consistently exceeding revenue goals. At Canon USA, we enable collaborative, secure, and highly efficient modern workplaces. As a Sales Manager, you will lead a team of sales representatives focused on driving adoption of our cutting-edge business systems and software solutions. Your team will deliver the full breadth of Canon's technology portfolio, shifting clients from traditional paper-based workflows to secure, automated digital systems.Key components of the Workplace Solutions portfolio that your team will champion include:Business System Solutions: Advanced black & white and color printers, office copiers, facsimile equipment, and state-of-the-art print hardware, including the innovative imageFORCE lineup.Software & Print Management: Collaborative cloud-based access, device management, document capture & distribution, and print management solutions designed to streamline business operations.Business Process Automation (BPA): AP Automation, digital mailrooms, human resources document automation, and tailored document conversion/digitization services that drive efficiency and cost savings.Digital Transformation (DX) Services: Workflow optimization, strategic assessments, enterprise-wide change execution, and project management to help clients navigate their digital evolution.The Five Pillars of Security: Comprehensive security-centric frameworks encompassing Device Security, Document Security, Print Security, Cybersecurity, and Information Security to protect critical organizational data.Your Impact We are looking for a hands-on manager who doesn't lead from behind a desk. You must have a strong desire and drive to support your team directly in the field on customer appointments, actively developing strategy and driving the daily sales pipeline. This tactical leadership role balances field coaching with structured sales management processes to build a high-performance culture.Field Coaching & 'Ride Days': Accompany sales representatives on in-field customer appointments (Ride Days) to model sales techniques, support active opportunities, and provide immediate coaching and development to both new and experienced team members.Quota Achievement: Assume bottom-line responsibility for achieving 100% of the assigned territory or account quota through active team management, pipeline reviews, and resource mobilization.Process-Driven Sales Management: Establish a consistent, repeatable sales process that drives predictable revenue. Conduct regular monthly plans and reviews, execute formal performance evaluations, and submit accurate sales forecasts.Stewardship & Team Guidance: Act as a strategic bridge between organizational leadership and the field, translating corporate objectives into daily market execution. Demonstrate stewardship by responsibly managing local resources and company assets while fostering a high-performance culture through active, hands-on team mentorship. Guide your team toward their ultimate operational and performance targets by establishing disciplined sales processes and supporting representatives directly on customer appointments to secure 100% territory quota attainment.Team Development & Recruitment: Select, develop, and evaluate subordinate sales representatives. Facilitate continuous training to maintain proficiency in product portfolio, promotional knowledge, and modern tech-based workflow consulting.Operational & Asset Management: Manage day-to-day sales activities, ensure territory and account goals are met, and responsibly manage all assigned company assets (such as laptops and promo materials) while ensuring operational objectives and administrative deadlines are met. About You: The Skills & Expertise You Bring Experience: A minimum of 7 years of related sales or sales management experience is required, with a proven track record of meeting or exceeding targets and managing high-performing teams.Education: Bachelor's degree in a relevant field or equivalent practical experience is required.Tactical Leadership: Demonstrated capability in meeting operational objectives, mobilizing local resources, and assisting in the development and execution of sales processes and procedures.Collaborative Mindset: An in-depth understanding of organizational objectives, with a strong ability to interact regularly with peer managers and executives across the organization.Talent Development: Proven experience in interviewing, hiring, conducting structured performance reviews, and developing team members through structured mentorship and hands-on guidance. We are providing the anticipated base salary range for this role: $61,800-$92,520 annually. This role is eligible for incentive compensation under the terms of an applicable plan and/or policy. Incentive compensation earnings vary by quota assigned, at 100% of plan, the anticipated incentive compensation for this role is $105,835 annually.This role is also eligible for a transportation allowance.Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at Posting Tags details: 0 Yearly SalaryPI52f2b0-
09/04/2026
Sales ManagerUS-NV-Las VegasJob ID: 34573Type: Full-Time# of Openings: 1Category: Sales/Business DevelopmentNV - Las VegasAbout the Role Canon USA's Workplace Technologies Division is hiring high-performing Sales Managers to spearhead market growth in Denver, Phoenix, and Las Vegas. Reporting directly to an Area Director, this tactical leadership role is designed for an active, field-first strategist who thrives on coaching sales representatives in the field, refining sales processes, and consistently exceeding revenue goals. At Canon USA, we enable collaborative, secure, and highly efficient modern workplaces. As a Sales Manager, you will lead a team of sales representatives focused on driving adoption of our cutting-edge business systems and software solutions. Your team will deliver the full breadth of Canon's technology portfolio, shifting clients from traditional paper-based workflows to secure, automated digital systems.Key components of the Workplace Solutions portfolio that your team will champion include:Business System Solutions: Advanced black & white and color printers, office copiers, facsimile equipment, and state-of-the-art print hardware, including the innovative imageFORCE lineup.Software & Print Management: Collaborative cloud-based access, device management, document capture & distribution, and print management solutions designed to streamline business operations.Business Process Automation (BPA): AP Automation, digital mailrooms, human resources document automation, and tailored document conversion/digitization services that drive efficiency and cost savings.Digital Transformation (DX) Services: Workflow optimization, strategic assessments, enterprise-wide change execution, and project management to help clients navigate their digital evolution.The Five Pillars of Security: Comprehensive security-centric frameworks encompassing Device Security, Document Security, Print Security, Cybersecurity, and Information Security to protect critical organizational data.Your Impact We are looking for a hands-on manager who doesn't lead from behind a desk. You must have a strong desire and drive to support your team directly in the field on customer appointments, actively developing strategy and driving the daily sales pipeline. This tactical leadership role balances field coaching with structured sales management processes to build a high-performance culture.Field Coaching & 'Ride Days': Accompany sales representatives on in-field customer appointments (Ride Days) to model sales techniques, support active opportunities, and provide immediate coaching and development to both new and experienced team members.Quota Achievement: Assume bottom-line responsibility for achieving 100% of the assigned territory or account quota through active team management, pipeline reviews, and resource mobilization.Process-Driven Sales Management: Establish a consistent, repeatable sales process that drives predictable revenue. Conduct regular monthly plans and reviews, execute formal performance evaluations, and submit accurate sales forecasts.Stewardship & Team Guidance: Act as a strategic bridge between organizational leadership and the field, translating corporate objectives into daily market execution. Demonstrate stewardship by responsibly managing local resources and company assets while fostering a high-performance culture through active, hands-on team mentorship. Guide your team toward their ultimate operational and performance targets by establishing disciplined sales processes and supporting representatives directly on customer appointments to secure 100% territory quota attainment.Team Development & Recruitment: Select, develop, and evaluate subordinate sales representatives. Facilitate continuous training to maintain proficiency in product portfolio, promotional knowledge, and modern tech-based workflow consulting.Operational & Asset Management: Manage day-to-day sales activities, ensure territory and account goals are met, and responsibly manage all assigned company assets (such as laptops and promo materials) while ensuring operational objectives and administrative deadlines are met. About You: The Skills & Expertise You Bring Experience: A minimum of 7 years of related sales or sales management experience is required, with a proven track record of meeting or exceeding targets and managing high-performing teams.Education: Bachelor's degree in a relevant field or equivalent practical experience is required.Tactical Leadership: Demonstrated capability in meeting operational objectives, mobilizing local resources, and assisting in the development and execution of sales processes and procedures.Collaborative Mindset: An in-depth understanding of organizational objectives, with a strong ability to interact regularly with peer managers and executives across the organization.Talent Development: Proven experience in interviewing, hiring, conducting structured performance reviews, and developing team members through structured mentorship and hands-on guidance. We are providing the anticipated base salary range for this role: $61,800-$92,520 annually. This role is eligible for incentive compensation under the terms of an applicable plan and/or policy. Incentive compensation earnings vary by quota assigned, at 100% of plan, the anticipated incentive compensation for this role is $105,835 annually.This role is also eligible for a transportation allowance.Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at and connect with us on LinkedIn at Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at Posting Tags details: 0 Yearly SalaryPI52f2b0-
Simulation Center Coordinator, Nursing Administration, Full Time, Days
Prisma Health Maryville, Tennessee
Inspire health. Serve with compassion. Be the difference. Job Summary Performs planning, coordinating and supporting program functions. Independently manages a variety of basic and advanced administrative program duties, requiring a breadth of knowledge, skills, and experience, to include specific knowledge of organizational policies and practices, and contract terms and requirements. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference. Supports the department staff on select projects to enhance the efficiency, cost effectiveness, and impact of the team's work. Coordinates services within the department, the organization, and with various stakeholders across Prisma Health (in support of the Mobile Simulation Enterprise. Forecasts and schedules planning for the annual mobile simulation curriculum calendar with assistance from the manager. Ensures compliance with all accreditation criteria relevant to operation including, but not limited to, the American Heart Association, the PH-USCSOM CME organization, and the Society for Simulation in Healthcare. Maintains safe conditions for team members, guests, and program participants. Generates operational reports for use in internal and external communications. Assists with ongoing maintenance and update of IT assets including but not limited to website, internally used databases, department SharePoint site, etc. Maintains survey and reporting data for each mobile activity based on learner/instructor feedback mechanisms and evolving curriculum. Performs the administrative and secretarial responsibilities that are required to support effective departmental operations. Performs day-to-day inventory/financial support including but not limited to invoicing, financial software data entry, etc. Perform other duties as assigned Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements Education - Bachelors degree Experience - Two (2) years in administrative role. In Lieu Of In lieu of education and experience noted above an equivalent combination of work/academic experience may be considered Required Certifications, Registrations, Licenses A valid driver's license; an acceptable motor vehicle record, as defined by the Acceptable Motor Vehicle Record (MVR) Chart; and proof of auto insurance. Driving is required for this position using a Company vehicle and the employee's personally owned vehicle. Employee will be expected to adhere to the Driver Safety Policy and specific department driving policies. Employee must pass driver training. Knowledge, Skills and Abilities Strong MS office skills including advanced Excel and Access skills Strong written and verbal communication skills Able to learn various simulator specific computer software Familiarity with web development preferred Familiarity with research design and implementation preferred. Work Shift Variable (United States of America) Location Blount Memorial Hospital Facility Blount Memorial Hospital, Inc. Department Nursing Administration Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
09/04/2026
Full time
Inspire health. Serve with compassion. Be the difference. Job Summary Performs planning, coordinating and supporting program functions. Independently manages a variety of basic and advanced administrative program duties, requiring a breadth of knowledge, skills, and experience, to include specific knowledge of organizational policies and practices, and contract terms and requirements. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference. Supports the department staff on select projects to enhance the efficiency, cost effectiveness, and impact of the team's work. Coordinates services within the department, the organization, and with various stakeholders across Prisma Health (in support of the Mobile Simulation Enterprise. Forecasts and schedules planning for the annual mobile simulation curriculum calendar with assistance from the manager. Ensures compliance with all accreditation criteria relevant to operation including, but not limited to, the American Heart Association, the PH-USCSOM CME organization, and the Society for Simulation in Healthcare. Maintains safe conditions for team members, guests, and program participants. Generates operational reports for use in internal and external communications. Assists with ongoing maintenance and update of IT assets including but not limited to website, internally used databases, department SharePoint site, etc. Maintains survey and reporting data for each mobile activity based on learner/instructor feedback mechanisms and evolving curriculum. Performs the administrative and secretarial responsibilities that are required to support effective departmental operations. Performs day-to-day inventory/financial support including but not limited to invoicing, financial software data entry, etc. Perform other duties as assigned Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements Education - Bachelors degree Experience - Two (2) years in administrative role. In Lieu Of In lieu of education and experience noted above an equivalent combination of work/academic experience may be considered Required Certifications, Registrations, Licenses A valid driver's license; an acceptable motor vehicle record, as defined by the Acceptable Motor Vehicle Record (MVR) Chart; and proof of auto insurance. Driving is required for this position using a Company vehicle and the employee's personally owned vehicle. Employee will be expected to adhere to the Driver Safety Policy and specific department driving policies. Employee must pass driver training. Knowledge, Skills and Abilities Strong MS office skills including advanced Excel and Access skills Strong written and verbal communication skills Able to learn various simulator specific computer software Familiarity with web development preferred Familiarity with research design and implementation preferred. Work Shift Variable (United States of America) Location Blount Memorial Hospital Facility Blount Memorial Hospital, Inc. Department Nursing Administration Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
USAA
Manager, Workload Planning and Forecasting - Life Company Workforce Management
USAA Phoenix, Arizona
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Join our top-rated Life Company team with over 60 years of dedicated service to veterans and their families. Our team is comprised of highly experienced professionals deeply committed to serving the military community. Come be part of an organization dedicated to serving more members, serving them well and helping each other succeed! USAA is seeking a talented Manager, Workload Planning and Forecasting, who will be responsible for managing and guiding teams to support operational workforce planning/management and forecasting activities. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX., Phoenix, AZ., orTampa, FL, Campus. Relocation assistance NOT available for this position What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Serves as the primary partner for monitoring supplier performance, ensuring delivery meets established metrics and escalating any issues or risks to leadership. Conducts regular oversight of contracted processes to identify efficiency gaps, recommend optimization opportunities, and help reduce third party vendor costs. Applies understanding of business goals to guide workload strategies, capacity planning, and the delivery of work assignments that support performance objectives Ensures workload forecasts and schedules are timely, accurate, and consider channel inputs and business injects. Sets direction for reporting design, nomenclature, approach, requirements gathering, end user communications protocols, release schedules, quality assurance and change management process. Provides analysis and strategic consulting that aligns operational performance with association initiatives and capabilities. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, Line of Business (LoB) or Functions, HR, etc.). Provides oversight for special projects such as process definition, process improvement or client satisfaction. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of relevant education and/or experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without bachelor's degree). 6 years of experience in strategic supplier or workforce management. 2 years of direct team lead, supervisory or management experience. Current knowledge of workforce management best practices, centers of excellence, and workforce management software. Ability to effectively perform in a fast-paced, deadline-oriented work environment. Experience and knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. What sets you apart: US military experience through military service or a military spouse/domestic partner Direct experience leading Workforce Management teams responsible for schedule planning and administration, skilling, and real-time management within a complex contact center environment. Proven success driving workforce management transformation initiatives, including process redesign, operating model improvements, technology enhancements, or transitions. Demonstrated ability to lead change within established organizations by building alignment, overcoming resistance, and driving adoption of new workforce management strategies and processes. Experience translating workforce management insights into business decisions and influencing leaders across operational, functional, and executive levels. Strong leadership presence with a decisive, action-oriented approach that balances strategic thinking with hands-on execution while fostering accountability, team engagement, and results. Compensation range: The salary range for this position is: $93,770 - $168,700 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/04/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Join our top-rated Life Company team with over 60 years of dedicated service to veterans and their families. Our team is comprised of highly experienced professionals deeply committed to serving the military community. Come be part of an organization dedicated to serving more members, serving them well and helping each other succeed! USAA is seeking a talented Manager, Workload Planning and Forecasting, who will be responsible for managing and guiding teams to support operational workforce planning/management and forecasting activities. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX., Phoenix, AZ., orTampa, FL, Campus. Relocation assistance NOT available for this position What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Serves as the primary partner for monitoring supplier performance, ensuring delivery meets established metrics and escalating any issues or risks to leadership. Conducts regular oversight of contracted processes to identify efficiency gaps, recommend optimization opportunities, and help reduce third party vendor costs. Applies understanding of business goals to guide workload strategies, capacity planning, and the delivery of work assignments that support performance objectives Ensures workload forecasts and schedules are timely, accurate, and consider channel inputs and business injects. Sets direction for reporting design, nomenclature, approach, requirements gathering, end user communications protocols, release schedules, quality assurance and change management process. Provides analysis and strategic consulting that aligns operational performance with association initiatives and capabilities. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, Line of Business (LoB) or Functions, HR, etc.). Provides oversight for special projects such as process definition, process improvement or client satisfaction. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of relevant education and/or experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without bachelor's degree). 6 years of experience in strategic supplier or workforce management. 2 years of direct team lead, supervisory or management experience. Current knowledge of workforce management best practices, centers of excellence, and workforce management software. Ability to effectively perform in a fast-paced, deadline-oriented work environment. Experience and knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. What sets you apart: US military experience through military service or a military spouse/domestic partner Direct experience leading Workforce Management teams responsible for schedule planning and administration, skilling, and real-time management within a complex contact center environment. Proven success driving workforce management transformation initiatives, including process redesign, operating model improvements, technology enhancements, or transitions. Demonstrated ability to lead change within established organizations by building alignment, overcoming resistance, and driving adoption of new workforce management strategies and processes. Experience translating workforce management insights into business decisions and influencing leaders across operational, functional, and executive levels. Strong leadership presence with a decisive, action-oriented approach that balances strategic thinking with hands-on execution while fostering accountability, team engagement, and results. Compensation range: The salary range for this position is: $93,770 - $168,700 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA
Manager, Workload Planning and Forecasting - Life Company Workforce Management
USAA Tampa, Florida
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Join our top-rated Life Company team with over 60 years of dedicated service to veterans and their families. Our team is comprised of highly experienced professionals deeply committed to serving the military community. Come be part of an organization dedicated to serving more members, serving them well and helping each other succeed! USAA is seeking a talented Manager, Workload Planning and Forecasting, who will be responsible for managing and guiding teams to support operational workforce planning/management and forecasting activities. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX., Phoenix, AZ., orTampa, FL, Campus. Relocation assistance NOT available for this position What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Serves as the primary partner for monitoring supplier performance, ensuring delivery meets established metrics and escalating any issues or risks to leadership. Conducts regular oversight of contracted processes to identify efficiency gaps, recommend optimization opportunities, and help reduce third party vendor costs. Applies understanding of business goals to guide workload strategies, capacity planning, and the delivery of work assignments that support performance objectives Ensures workload forecasts and schedules are timely, accurate, and consider channel inputs and business injects. Sets direction for reporting design, nomenclature, approach, requirements gathering, end user communications protocols, release schedules, quality assurance and change management process. Provides analysis and strategic consulting that aligns operational performance with association initiatives and capabilities. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, Line of Business (LoB) or Functions, HR, etc.). Provides oversight for special projects such as process definition, process improvement or client satisfaction. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of relevant education and/or experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without bachelor's degree). 6 years of experience in strategic supplier or workforce management. 2 years of direct team lead, supervisory or management experience. Current knowledge of workforce management best practices, centers of excellence, and workforce management software. Ability to effectively perform in a fast-paced, deadline-oriented work environment. Experience and knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. What sets you apart: US military experience through military service or a military spouse/domestic partner Direct experience leading Workforce Management teams responsible for schedule planning and administration, skilling, and real-time management within a complex contact center environment. Proven success driving workforce management transformation initiatives, including process redesign, operating model improvements, technology enhancements, or transitions. Demonstrated ability to lead change within established organizations by building alignment, overcoming resistance, and driving adoption of new workforce management strategies and processes. Experience translating workforce management insights into business decisions and influencing leaders across operational, functional, and executive levels. Strong leadership presence with a decisive, action-oriented approach that balances strategic thinking with hands-on execution while fostering accountability, team engagement, and results. Compensation range: The salary range for this position is: $93,770 - $168,700 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/04/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Join our top-rated Life Company team with over 60 years of dedicated service to veterans and their families. Our team is comprised of highly experienced professionals deeply committed to serving the military community. Come be part of an organization dedicated to serving more members, serving them well and helping each other succeed! USAA is seeking a talented Manager, Workload Planning and Forecasting, who will be responsible for managing and guiding teams to support operational workforce planning/management and forecasting activities. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX., Phoenix, AZ., orTampa, FL, Campus. Relocation assistance NOT available for this position What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Serves as the primary partner for monitoring supplier performance, ensuring delivery meets established metrics and escalating any issues or risks to leadership. Conducts regular oversight of contracted processes to identify efficiency gaps, recommend optimization opportunities, and help reduce third party vendor costs. Applies understanding of business goals to guide workload strategies, capacity planning, and the delivery of work assignments that support performance objectives Ensures workload forecasts and schedules are timely, accurate, and consider channel inputs and business injects. Sets direction for reporting design, nomenclature, approach, requirements gathering, end user communications protocols, release schedules, quality assurance and change management process. Provides analysis and strategic consulting that aligns operational performance with association initiatives and capabilities. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, Line of Business (LoB) or Functions, HR, etc.). Provides oversight for special projects such as process definition, process improvement or client satisfaction. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of relevant education and/or experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without bachelor's degree). 6 years of experience in strategic supplier or workforce management. 2 years of direct team lead, supervisory or management experience. Current knowledge of workforce management best practices, centers of excellence, and workforce management software. Ability to effectively perform in a fast-paced, deadline-oriented work environment. Experience and knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. What sets you apart: US military experience through military service or a military spouse/domestic partner Direct experience leading Workforce Management teams responsible for schedule planning and administration, skilling, and real-time management within a complex contact center environment. Proven success driving workforce management transformation initiatives, including process redesign, operating model improvements, technology enhancements, or transitions. Demonstrated ability to lead change within established organizations by building alignment, overcoming resistance, and driving adoption of new workforce management strategies and processes. Experience translating workforce management insights into business decisions and influencing leaders across operational, functional, and executive levels. Strong leadership presence with a decisive, action-oriented approach that balances strategic thinking with hands-on execution while fostering accountability, team engagement, and results. Compensation range: The salary range for this position is: $93,770 - $168,700 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA
Customer Service Advisor
USAA Tampa, Florida
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Join our top-rated Life Company team with over 60 years of dedicated service to veterans and their families. Our team is comprised of highly experienced professionals deeply committed to serving the military community. Come be part of an organization dedicated to serving more members, serving them well and helping each other succeed! USAA is seeking a talented Manager, Workload Planning and Forecasting, who will be responsible for managing and guiding teams to support operational workforce planning/management and forecasting activities. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX., Phoenix, AZ., orTampa, FL, Campus. Relocation assistance NOT available for this position What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Serves as the primary partner for monitoring supplier performance, ensuring delivery meets established metrics and escalating any issues or risks to leadership. Conducts regular oversight of contracted processes to identify efficiency gaps, recommend optimization opportunities, and help reduce third party vendor costs. Applies understanding of business goals to guide workload strategies, capacity planning, and the delivery of work assignments that support performance objectives Ensures workload forecasts and schedules are timely, accurate, and consider channel inputs and business injects. Sets direction for reporting design, nomenclature, approach, requirements gathering, end user communications protocols, release schedules, quality assurance and change management process. Provides analysis and strategic consulting that aligns operational performance with association initiatives and capabilities. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, Line of Business (LoB) or Functions, HR, etc.). Provides oversight for special projects such as process definition, process improvement or client satisfaction. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of relevant education and/or experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without bachelor's degree). 6 years of experience in strategic supplier or workforce management. 2 years of direct team lead, supervisory or management experience. Current knowledge of workforce management best practices, centers of excellence, and workforce management software. Ability to effectively perform in a fast-paced, deadline-oriented work environment. Experience and knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. What sets you apart: US military experience through military service or a military spouse/domestic partner Direct experience leading Workforce Management teams responsible for schedule planning and administration, skilling, and real-time management within a complex contact center environment. Proven success driving workforce management transformation initiatives, including process redesign, operating model improvements, technology enhancements, or transitions. Demonstrated ability to lead change within established organizations by building alignment, overcoming resistance, and driving adoption of new workforce management strategies and processes. Experience translating workforce management insights into business decisions and influencing leaders across operational, functional, and executive levels. Strong leadership presence with a decisive, action-oriented approach that balances strategic thinking with hands-on execution while fostering accountability, team engagement, and results. Compensation range: The salary range for this position is: $93,770 - $168,700 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/04/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Join our top-rated Life Company team with over 60 years of dedicated service to veterans and their families. Our team is comprised of highly experienced professionals deeply committed to serving the military community. Come be part of an organization dedicated to serving more members, serving them well and helping each other succeed! USAA is seeking a talented Manager, Workload Planning and Forecasting, who will be responsible for managing and guiding teams to support operational workforce planning/management and forecasting activities. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX., Phoenix, AZ., orTampa, FL, Campus. Relocation assistance NOT available for this position What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Serves as the primary partner for monitoring supplier performance, ensuring delivery meets established metrics and escalating any issues or risks to leadership. Conducts regular oversight of contracted processes to identify efficiency gaps, recommend optimization opportunities, and help reduce third party vendor costs. Applies understanding of business goals to guide workload strategies, capacity planning, and the delivery of work assignments that support performance objectives Ensures workload forecasts and schedules are timely, accurate, and consider channel inputs and business injects. Sets direction for reporting design, nomenclature, approach, requirements gathering, end user communications protocols, release schedules, quality assurance and change management process. Provides analysis and strategic consulting that aligns operational performance with association initiatives and capabilities. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, Line of Business (LoB) or Functions, HR, etc.). Provides oversight for special projects such as process definition, process improvement or client satisfaction. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of relevant education and/or experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without bachelor's degree). 6 years of experience in strategic supplier or workforce management. 2 years of direct team lead, supervisory or management experience. Current knowledge of workforce management best practices, centers of excellence, and workforce management software. Ability to effectively perform in a fast-paced, deadline-oriented work environment. Experience and knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. What sets you apart: US military experience through military service or a military spouse/domestic partner Direct experience leading Workforce Management teams responsible for schedule planning and administration, skilling, and real-time management within a complex contact center environment. Proven success driving workforce management transformation initiatives, including process redesign, operating model improvements, technology enhancements, or transitions. Demonstrated ability to lead change within established organizations by building alignment, overcoming resistance, and driving adoption of new workforce management strategies and processes. Experience translating workforce management insights into business decisions and influencing leaders across operational, functional, and executive levels. Strong leadership presence with a decisive, action-oriented approach that balances strategic thinking with hands-on execution while fostering accountability, team engagement, and results. Compensation range: The salary range for this position is: $93,770 - $168,700 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA
Customer Service Advisor
USAA Phoenix, Arizona
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Join our top-rated Life Company team with over 60 years of dedicated service to veterans and their families. Our team is comprised of highly experienced professionals deeply committed to serving the military community. Come be part of an organization dedicated to serving more members, serving them well and helping each other succeed! USAA is seeking a talented Manager, Workload Planning and Forecasting, who will be responsible for managing and guiding teams to support operational workforce planning/management and forecasting activities. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX., Phoenix, AZ., orTampa, FL, Campus. Relocation assistance NOT available for this position What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Serves as the primary partner for monitoring supplier performance, ensuring delivery meets established metrics and escalating any issues or risks to leadership. Conducts regular oversight of contracted processes to identify efficiency gaps, recommend optimization opportunities, and help reduce third party vendor costs. Applies understanding of business goals to guide workload strategies, capacity planning, and the delivery of work assignments that support performance objectives Ensures workload forecasts and schedules are timely, accurate, and consider channel inputs and business injects. Sets direction for reporting design, nomenclature, approach, requirements gathering, end user communications protocols, release schedules, quality assurance and change management process. Provides analysis and strategic consulting that aligns operational performance with association initiatives and capabilities. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, Line of Business (LoB) or Functions, HR, etc.). Provides oversight for special projects such as process definition, process improvement or client satisfaction. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of relevant education and/or experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without bachelor's degree). 6 years of experience in strategic supplier or workforce management. 2 years of direct team lead, supervisory or management experience. Current knowledge of workforce management best practices, centers of excellence, and workforce management software. Ability to effectively perform in a fast-paced, deadline-oriented work environment. Experience and knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. What sets you apart: US military experience through military service or a military spouse/domestic partner Direct experience leading Workforce Management teams responsible for schedule planning and administration, skilling, and real-time management within a complex contact center environment. Proven success driving workforce management transformation initiatives, including process redesign, operating model improvements, technology enhancements, or transitions. Demonstrated ability to lead change within established organizations by building alignment, overcoming resistance, and driving adoption of new workforce management strategies and processes. Experience translating workforce management insights into business decisions and influencing leaders across operational, functional, and executive levels. Strong leadership presence with a decisive, action-oriented approach that balances strategic thinking with hands-on execution while fostering accountability, team engagement, and results. Compensation range: The salary range for this position is: $93,770 - $168,700 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/04/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Join our top-rated Life Company team with over 60 years of dedicated service to veterans and their families. Our team is comprised of highly experienced professionals deeply committed to serving the military community. Come be part of an organization dedicated to serving more members, serving them well and helping each other succeed! USAA is seeking a talented Manager, Workload Planning and Forecasting, who will be responsible for managing and guiding teams to support operational workforce planning/management and forecasting activities. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX., Phoenix, AZ., orTampa, FL, Campus. Relocation assistance NOT available for this position What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Serves as the primary partner for monitoring supplier performance, ensuring delivery meets established metrics and escalating any issues or risks to leadership. Conducts regular oversight of contracted processes to identify efficiency gaps, recommend optimization opportunities, and help reduce third party vendor costs. Applies understanding of business goals to guide workload strategies, capacity planning, and the delivery of work assignments that support performance objectives Ensures workload forecasts and schedules are timely, accurate, and consider channel inputs and business injects. Sets direction for reporting design, nomenclature, approach, requirements gathering, end user communications protocols, release schedules, quality assurance and change management process. Provides analysis and strategic consulting that aligns operational performance with association initiatives and capabilities. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, Line of Business (LoB) or Functions, HR, etc.). Provides oversight for special projects such as process definition, process improvement or client satisfaction. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of relevant education and/or experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without bachelor's degree). 6 years of experience in strategic supplier or workforce management. 2 years of direct team lead, supervisory or management experience. Current knowledge of workforce management best practices, centers of excellence, and workforce management software. Ability to effectively perform in a fast-paced, deadline-oriented work environment. Experience and knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. What sets you apart: US military experience through military service or a military spouse/domestic partner Direct experience leading Workforce Management teams responsible for schedule planning and administration, skilling, and real-time management within a complex contact center environment. Proven success driving workforce management transformation initiatives, including process redesign, operating model improvements, technology enhancements, or transitions. Demonstrated ability to lead change within established organizations by building alignment, overcoming resistance, and driving adoption of new workforce management strategies and processes. Experience translating workforce management insights into business decisions and influencing leaders across operational, functional, and executive levels. Strong leadership presence with a decisive, action-oriented approach that balances strategic thinking with hands-on execution while fostering accountability, team engagement, and results. Compensation range: The salary range for this position is: $93,770 - $168,700 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA
Customer Service Advisor
USAA San Antonio, Texas
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Join our top-rated Life Company team with over 60 years of dedicated service to veterans and their families. Our team is comprised of highly experienced professionals deeply committed to serving the military community. Come be part of an organization dedicated to serving more members, serving them well and helping each other succeed! USAA is seeking a talented Manager, Workload Planning and Forecasting, who will be responsible for managing and guiding teams to support operational workforce planning/management and forecasting activities. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX., Phoenix, AZ., orTampa, FL, Campus. Relocation assistance NOT available for this position What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Serves as the primary partner for monitoring supplier performance, ensuring delivery meets established metrics and escalating any issues or risks to leadership. Conducts regular oversight of contracted processes to identify efficiency gaps, recommend optimization opportunities, and help reduce third party vendor costs. Applies understanding of business goals to guide workload strategies, capacity planning, and the delivery of work assignments that support performance objectives Ensures workload forecasts and schedules are timely, accurate, and consider channel inputs and business injects. Sets direction for reporting design, nomenclature, approach, requirements gathering, end user communications protocols, release schedules, quality assurance and change management process. Provides analysis and strategic consulting that aligns operational performance with association initiatives and capabilities. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, Line of Business (LoB) or Functions, HR, etc.). Provides oversight for special projects such as process definition, process improvement or client satisfaction. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of relevant education and/or experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without bachelor's degree). 6 years of experience in strategic supplier or workforce management. 2 years of direct team lead, supervisory or management experience. Current knowledge of workforce management best practices, centers of excellence, and workforce management software. Ability to effectively perform in a fast-paced, deadline-oriented work environment. Experience and knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. What sets you apart: US military experience through military service or a military spouse/domestic partner Direct experience leading Workforce Management teams responsible for schedule planning and administration, skilling, and real-time management within a complex contact center environment. Proven success driving workforce management transformation initiatives, including process redesign, operating model improvements, technology enhancements, or transitions. Demonstrated ability to lead change within established organizations by building alignment, overcoming resistance, and driving adoption of new workforce management strategies and processes. Experience translating workforce management insights into business decisions and influencing leaders across operational, functional, and executive levels. Strong leadership presence with a decisive, action-oriented approach that balances strategic thinking with hands-on execution while fostering accountability, team engagement, and results. Compensation range: The salary range for this position is: $93,770 - $168,700 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/04/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Join our top-rated Life Company team with over 60 years of dedicated service to veterans and their families. Our team is comprised of highly experienced professionals deeply committed to serving the military community. Come be part of an organization dedicated to serving more members, serving them well and helping each other succeed! USAA is seeking a talented Manager, Workload Planning and Forecasting, who will be responsible for managing and guiding teams to support operational workforce planning/management and forecasting activities. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX., Phoenix, AZ., orTampa, FL, Campus. Relocation assistance NOT available for this position What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Serves as the primary partner for monitoring supplier performance, ensuring delivery meets established metrics and escalating any issues or risks to leadership. Conducts regular oversight of contracted processes to identify efficiency gaps, recommend optimization opportunities, and help reduce third party vendor costs. Applies understanding of business goals to guide workload strategies, capacity planning, and the delivery of work assignments that support performance objectives Ensures workload forecasts and schedules are timely, accurate, and consider channel inputs and business injects. Sets direction for reporting design, nomenclature, approach, requirements gathering, end user communications protocols, release schedules, quality assurance and change management process. Provides analysis and strategic consulting that aligns operational performance with association initiatives and capabilities. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, Line of Business (LoB) or Functions, HR, etc.). Provides oversight for special projects such as process definition, process improvement or client satisfaction. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of relevant education and/or experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without bachelor's degree). 6 years of experience in strategic supplier or workforce management. 2 years of direct team lead, supervisory or management experience. Current knowledge of workforce management best practices, centers of excellence, and workforce management software. Ability to effectively perform in a fast-paced, deadline-oriented work environment. Experience and knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. What sets you apart: US military experience through military service or a military spouse/domestic partner Direct experience leading Workforce Management teams responsible for schedule planning and administration, skilling, and real-time management within a complex contact center environment. Proven success driving workforce management transformation initiatives, including process redesign, operating model improvements, technology enhancements, or transitions. Demonstrated ability to lead change within established organizations by building alignment, overcoming resistance, and driving adoption of new workforce management strategies and processes. Experience translating workforce management insights into business decisions and influencing leaders across operational, functional, and executive levels. Strong leadership presence with a decisive, action-oriented approach that balances strategic thinking with hands-on execution while fostering accountability, team engagement, and results. Compensation range: The salary range for this position is: $93,770 - $168,700 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA
Manager, Workload Planning and Forecasting - Life Company Workforce Management
USAA San Antonio, Texas
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Join our top-rated Life Company team with over 60 years of dedicated service to veterans and their families. Our team is comprised of highly experienced professionals deeply committed to serving the military community. Come be part of an organization dedicated to serving more members, serving them well and helping each other succeed! USAA is seeking a talented Manager, Workload Planning and Forecasting, who will be responsible for managing and guiding teams to support operational workforce planning/management and forecasting activities. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX., Phoenix, AZ., orTampa, FL, Campus. Relocation assistance NOT available for this position What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Serves as the primary partner for monitoring supplier performance, ensuring delivery meets established metrics and escalating any issues or risks to leadership. Conducts regular oversight of contracted processes to identify efficiency gaps, recommend optimization opportunities, and help reduce third party vendor costs. Applies understanding of business goals to guide workload strategies, capacity planning, and the delivery of work assignments that support performance objectives Ensures workload forecasts and schedules are timely, accurate, and consider channel inputs and business injects. Sets direction for reporting design, nomenclature, approach, requirements gathering, end user communications protocols, release schedules, quality assurance and change management process. Provides analysis and strategic consulting that aligns operational performance with association initiatives and capabilities. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, Line of Business (LoB) or Functions, HR, etc.). Provides oversight for special projects such as process definition, process improvement or client satisfaction. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of relevant education and/or experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without bachelor's degree). 6 years of experience in strategic supplier or workforce management. 2 years of direct team lead, supervisory or management experience. Current knowledge of workforce management best practices, centers of excellence, and workforce management software. Ability to effectively perform in a fast-paced, deadline-oriented work environment. Experience and knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. What sets you apart: US military experience through military service or a military spouse/domestic partner Direct experience leading Workforce Management teams responsible for schedule planning and administration, skilling, and real-time management within a complex contact center environment. Proven success driving workforce management transformation initiatives, including process redesign, operating model improvements, technology enhancements, or transitions. Demonstrated ability to lead change within established organizations by building alignment, overcoming resistance, and driving adoption of new workforce management strategies and processes. Experience translating workforce management insights into business decisions and influencing leaders across operational, functional, and executive levels. Strong leadership presence with a decisive, action-oriented approach that balances strategic thinking with hands-on execution while fostering accountability, team engagement, and results. Compensation range: The salary range for this position is: $93,770 - $168,700 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
09/04/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity Join our top-rated Life Company team with over 60 years of dedicated service to veterans and their families. Our team is comprised of highly experienced professionals deeply committed to serving the military community. Come be part of an organization dedicated to serving more members, serving them well and helping each other succeed! USAA is seeking a talented Manager, Workload Planning and Forecasting, who will be responsible for managing and guiding teams to support operational workforce planning/management and forecasting activities. This position will establish effective relationships with internal and external partners to ensure processes, procedures and systems provide accurate and reliable workforce management for USAA operational environments. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX., Phoenix, AZ., orTampa, FL, Campus. Relocation assistance NOT available for this position What you'll do: Responsible for maintenance of process taxonomy inventory and appropriate effective execution of documented controls. Leverages relationships with internal and external business partners to proactively identify and provide consultation on operational performance opportunities related to scheduling, forecasting and capacity planning, and real-time monitoring. Serves as the primary partner for monitoring supplier performance, ensuring delivery meets established metrics and escalating any issues or risks to leadership. Conducts regular oversight of contracted processes to identify efficiency gaps, recommend optimization opportunities, and help reduce third party vendor costs. Applies understanding of business goals to guide workload strategies, capacity planning, and the delivery of work assignments that support performance objectives Ensures workload forecasts and schedules are timely, accurate, and consider channel inputs and business injects. Sets direction for reporting design, nomenclature, approach, requirements gathering, end user communications protocols, release schedules, quality assurance and change management process. Provides analysis and strategic consulting that aligns operational performance with association initiatives and capabilities. Identifies, provides oversight, and performs forecasting analysis/data mining on special business topics (Marketing ROI and optimization, fulfillment process/productivity improvements, demand forecasting, customer segmentation, etc.) and partners with internal and external areas (Finance, Line of Business (LoB) or Functions, HR, etc.). Provides oversight for special projects such as process definition, process improvement or client satisfaction. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of relevant education and/or experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without bachelor's degree). 6 years of experience in strategic supplier or workforce management. 2 years of direct team lead, supervisory or management experience. Current knowledge of workforce management best practices, centers of excellence, and workforce management software. Ability to effectively perform in a fast-paced, deadline-oriented work environment. Experience and knowledge of call center dynamics, including workload demand forecasting, staffing, queues, schedule preferencing, data analysis and performance metrics with the ability to explain data insights to senior leadership and internal and external stakeholders. What sets you apart: US military experience through military service or a military spouse/domestic partner Direct experience leading Workforce Management teams responsible for schedule planning and administration, skilling, and real-time management within a complex contact center environment. Proven success driving workforce management transformation initiatives, including process redesign, operating model improvements, technology enhancements, or transitions. Demonstrated ability to lead change within established organizations by building alignment, overcoming resistance, and driving adoption of new workforce management strategies and processes. Experience translating workforce management insights into business decisions and influencing leaders across operational, functional, and executive levels. Strong leadership presence with a decisive, action-oriented approach that balances strategic thinking with hands-on execution while fostering accountability, team engagement, and results. Compensation range: The salary range for this position is: $93,770 - $168,700 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Finance Director
Chinese Mutual Aid Association Inc Chicago, Illinois
Description: About Us Chinese Mutual Aid Association (CMAA) is a community-based 501(c)3 nonprofit organization dedicated to supporting Chicagoland's diverse immigrant and refugee communities. Established in 1981, CMAA is a cornerstone of the "Asia on Argyle" corridor of the Uptown Neighborhood of Chicago with a satellite office in Elgin, IL, providing programs to serve our community across generations. We offer after-school, summer camp, and mentoring programs for young people. For adults, we provide case management and social services, education including English as a Second Language (ESL) classes, job preparation and placement services, and immigration and citizenship case assistance. We connect older adults to in-home care support and community enrichment through our Golden Age Club. Finally, we support entrepreneurs and small businesses as the only AAPI-led Small Business Development Center in Illinois. Job Description The Chinese Mutual Aid Association (CMAA) is looking for a highly flexible and adaptable individual to fill the role of Finance Director. The full-time position incorporates the roles of both finance director and comptroller. The team player will plan, direct, control and implement the financial policies and operations of CMAA. The finance director reports to CMAA's executive director and CMAA's Board of Directors' Finance Committee. The incumbent will also supervise all staff on financial matters and assist the executive director and staff in creating new revenue streams. This is an exempt position. Essential Functions & Responsibilities Develops and maintains systems and procedures for CMAA's financial and accounting functions Prepares financial analysis & reports, statements, budgets and forecasts Arranges for outside audits Oversees purchasing, data processing and inventories Prepares materials for and works with the Finance Committee of CMAA's Board of Directors Supervises finance and accounting staff, currently team of four Oversees the submission of budget proposals and reports Accounting of securities, building, operating expenses, payroll & other major financial operations Performs routine work following standardized procedures and accounting practices Coordinates and develops short & long-range financial plans in coordinator with CMAA's Executive Director & CMAA's Board of Directors' Finance Committee Monitors CMAA's budget and advises the agency's Executive Director of significant income & expense variations Maintains records of current cash balances & assists the Executive Director in managing cash flow Responsible for accounts receivable/accounts payables Other duties as assigned Qualifications Bachelor's degree in accounting or finance and 5-7 years of experience working for a not-for-profit organization A Certified Public Accountant (CPA) or MBA is desired, but not required Experience in preparing budgets, budget revisions, multiple funding contracts, and vouchers for grants from the State of Illinois and the City of Chicago Must have college credit hours for Intermediate Accounting II, Not-for-profit Organization Accounting, and Audit Excellent management and team player skills required Knowledge and experienced in non-profit accounting preferred but not required Required Skills/Abilities Self-starter who is highly motivated, organized and detail-oriented Can work independently and work collaboratively with a team as well Ability to exercise good judgment and handle sensitive matters as needed Ability to handle confidential information with great care Proficient in Microsoft Excel, Google Sheets and accounting software such as Quickbooks along with willingness to learn new programs Ability to plan, organize and prioritize projects Honest and dependable professional Possess strong cultural sensitivity and superior cross-cultural communication skills Work Environment This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This is a largely sedentary role, however, some filing is required. This could require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary. Perks and Benefits (for qualified employees): Health Insurance (medical, dental, vision) eligible within 60 days of hire with 90% employer contribution 403(b) retirement plan with company match after one (1) year and fully vested at year six (6)! Personal Time Off, Sick Leave, and Vacation time off policies! Parking/Transit benefits Travel Reimbursements for eligible commuting routes Opportunities for growth and to give back to communities! Fun, high-energy culture! Flexible hours, based on individual schedule! Relaxed dress code! Access to an exceptional leadership team! Chinese Mutual Aid Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you need assistance or an accommodation due to a disability during the application or interview process, please contact us at and request the Human Resources Department or email at and reference the job ID . Requirements: Compensation details: 00 Yearly Salary PIdeca5b18f0d3-1713
09/04/2026
Full time
Description: About Us Chinese Mutual Aid Association (CMAA) is a community-based 501(c)3 nonprofit organization dedicated to supporting Chicagoland's diverse immigrant and refugee communities. Established in 1981, CMAA is a cornerstone of the "Asia on Argyle" corridor of the Uptown Neighborhood of Chicago with a satellite office in Elgin, IL, providing programs to serve our community across generations. We offer after-school, summer camp, and mentoring programs for young people. For adults, we provide case management and social services, education including English as a Second Language (ESL) classes, job preparation and placement services, and immigration and citizenship case assistance. We connect older adults to in-home care support and community enrichment through our Golden Age Club. Finally, we support entrepreneurs and small businesses as the only AAPI-led Small Business Development Center in Illinois. Job Description The Chinese Mutual Aid Association (CMAA) is looking for a highly flexible and adaptable individual to fill the role of Finance Director. The full-time position incorporates the roles of both finance director and comptroller. The team player will plan, direct, control and implement the financial policies and operations of CMAA. The finance director reports to CMAA's executive director and CMAA's Board of Directors' Finance Committee. The incumbent will also supervise all staff on financial matters and assist the executive director and staff in creating new revenue streams. This is an exempt position. Essential Functions & Responsibilities Develops and maintains systems and procedures for CMAA's financial and accounting functions Prepares financial analysis & reports, statements, budgets and forecasts Arranges for outside audits Oversees purchasing, data processing and inventories Prepares materials for and works with the Finance Committee of CMAA's Board of Directors Supervises finance and accounting staff, currently team of four Oversees the submission of budget proposals and reports Accounting of securities, building, operating expenses, payroll & other major financial operations Performs routine work following standardized procedures and accounting practices Coordinates and develops short & long-range financial plans in coordinator with CMAA's Executive Director & CMAA's Board of Directors' Finance Committee Monitors CMAA's budget and advises the agency's Executive Director of significant income & expense variations Maintains records of current cash balances & assists the Executive Director in managing cash flow Responsible for accounts receivable/accounts payables Other duties as assigned Qualifications Bachelor's degree in accounting or finance and 5-7 years of experience working for a not-for-profit organization A Certified Public Accountant (CPA) or MBA is desired, but not required Experience in preparing budgets, budget revisions, multiple funding contracts, and vouchers for grants from the State of Illinois and the City of Chicago Must have college credit hours for Intermediate Accounting II, Not-for-profit Organization Accounting, and Audit Excellent management and team player skills required Knowledge and experienced in non-profit accounting preferred but not required Required Skills/Abilities Self-starter who is highly motivated, organized and detail-oriented Can work independently and work collaboratively with a team as well Ability to exercise good judgment and handle sensitive matters as needed Ability to handle confidential information with great care Proficient in Microsoft Excel, Google Sheets and accounting software such as Quickbooks along with willingness to learn new programs Ability to plan, organize and prioritize projects Honest and dependable professional Possess strong cultural sensitivity and superior cross-cultural communication skills Work Environment This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. This is a largely sedentary role, however, some filing is required. This could require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary. Perks and Benefits (for qualified employees): Health Insurance (medical, dental, vision) eligible within 60 days of hire with 90% employer contribution 403(b) retirement plan with company match after one (1) year and fully vested at year six (6)! Personal Time Off, Sick Leave, and Vacation time off policies! Parking/Transit benefits Travel Reimbursements for eligible commuting routes Opportunities for growth and to give back to communities! Fun, high-energy culture! Flexible hours, based on individual schedule! Relaxed dress code! Access to an exceptional leadership team! Chinese Mutual Aid Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you need assistance or an accommodation due to a disability during the application or interview process, please contact us at and request the Human Resources Department or email at and reference the job ID . Requirements: Compensation details: 00 Yearly Salary PIdeca5b18f0d3-1713
Campus Safety & Security Officer
Tiffin University Tiffin, Ohio
Description: Campus Safety & Security Officer POSITION: Campus Safety & Security Officer (unarmed) SUPERVISOR: Director of Campus Safety & Security DEPARTMENT: Campus Safety & Security LOCATION: On-campus, located in Tiffin, OH JOB TYPE: Full-time GRANT-FUNDED: No SOC CODE: 33-9032 The Campus Safety & Security Officer supports Tiffin University's commitment to a safe, welcoming, student-centered campus environment. This position serves as a visible and approachable safety presence for students, faculty, staff, families, visitors, and community partners. The Campus Safety & Security Officer is responsible for routine patrol, incident response, building security, residence hall support, emergency assistance, event coverage, policy enforcement, parking support, documentation, and coordination with local police, fire, EMS, Residence Life, Student Conduct, Counseling & Wellness, and other University departments. This is an unarmed, non-sworn role. Campus Safety & Security Officers do not carry firearms and do not function as police officers. The role is built around prevention, visibility, service, de-escalation, accurate reporting, and timely referral to appropriate University or public safety resources. The Campus Safety & Security Officer will help create the conditions for students to connect, grow, lead, and adapt by protecting the learning and living environment of the University. The role supports student persistence and campus belonging by ensuring students feel safe, respected, and supported in classrooms, residence halls, parking areas, athletic spaces, and campus events. Key Responsibilities: Campus Patrol, Visibility, and Crime Prevention: Conduct routine foot and vehicle patrols of academic buildings, residence halls, parking lots, athletic areas, sidewalks, outdoor gathering spaces, and University-owned or controlled properties. Maintain a visible, professional, and approachable presence to deter unsafe behavior, identify concerns early, and build trust with students, employees, and guests. Monitor for safety hazards, suspicious activity, policy violations, unauthorized access, unsecured doors, damaged property, lighting concerns, weather-related hazards, and maintenance issues. Complete scheduled and unscheduled patrol checks during assigned shifts, with increased attention to residence halls, parking areas, late-night activity zones, and high-traffic student spaces. Report facility, safety, access, technology, fire/life-safety, and environmental concerns through the appropriate University reporting process. Building Security and Access Control: Secure and unlock University facilities according to approved building schedules, event needs, and emergency requirements. Monitor and respond to access control alerts, door-prop alarms, card access issues, lockouts, and building security concerns. Assist students, employees, and guests with access-related concerns within University policy. Support Residence Life with residence hall safety checks, lockouts, unauthorized access concerns, and after-hours housing-related incidents. Assist with parking enforcement, parking lot monitoring, vehicle concerns, traffic flow, and safe pedestrian movement as assigned. Incident Response and Emergency Support: Respond promptly and professionally to calls for service, including disturbances, medical concerns, welfare checks, fire alarms, building alarms, suspicious activity, noise complaints, property damage, vehicle issues, residence hall concerns, and behavioral incidents. Assess situations, stabilize the scene within training and policy, request additional support when needed, and communicate clearly with dispatch, supervisors, law enforcement, fire, EMS, Residence Life, and Student Development staff. Provide basic first aid, CPR, AED support, and emergency assistance within certification level until appropriate emergency responders arrive. Assist with evacuations, shelter-in-place procedures, severe weather response, missing student response, emergency notifications, and other emergency management procedures. Protect the safety of individuals and property while using de-escalation, sound judgment, professionalism, and policy-based decision-making. Student Support and Community Engagement: Serve as a student-centered safety resource, especially during evenings, weekends, and overnight hours when many offices are closed. Provide safety escorts, directions, vehicle jump-starts, lockout assistance, lost-and-found support, and general assistance to students, employees, visitors, and families. Build positive working relationships with students, student-athletes, international students, first-generation students, residential students, commuter students, and student organization members. Use respectful communication that supports voluntary compliance before formal enforcement whenever appropriate. Recognize signs of distress, crisis, intoxication, conflict, bias-related concerns, and potential harm, and connect students to appropriate University resources. Policy Enforcement and Conduct Support: Enforce University policies, parking regulations, residence hall expectations, event safety expectations, and safety-related procedures in a fair, consistent, and respectful manner. Educate students and guests on University expectations and safety practices. Document potential policy violations and refer matters to the appropriate University process, including Student Conduct, Residence Life, Title IX, TUacts/CARE, or the Director of Campus Safety & Security. Assist with room searches, welfare checks, no-contact order support, banned person enforcement, and conduct-related safety concerns only as directed by policy and supervisory instruction. Maintain professional boundaries and avoid unnecessary escalation, bias, favoritism, or inconsistent enforcement. Documentation, Reporting, and Compliance: Prepare clear, accurate, timely, and objective incident reports, daily activity logs, witness statements, patrol logs, maintenance reports, and other required documentation. Document the who, what, when, where, action taken, referrals made, and follow-up needed for each incident. Maintain confidentiality and handle student, employee, medical, conduct, and safety information with appropriate discretion. Participate in Clery Act, Title IX, FERPA, mandated reporting, emergency response, and University policy training as required. Campus safety departments are part of the broader Clery Act compliance environment, which requires institutions to disclose campus security and crime information. Technology and Monitoring: Operate radios, phones, dispatch logs, surveillance camera systems, access control systems, incident reporting software, parking systems, emergency alert tools, and other safety-related technology. Monitor cameras and access systems as assigned, while understanding that technology supports-but does not replace-active patrol and human judgment. Report equipment malfunctions, card reader issues, camera concerns, radio problems, and system outages promptly. Support the use of safety tools such as Dragon Shield, access control, camera review, and emergency communication systems as assigned. Event, Athletic, and Special Assignment Support: Provide event safety support for University programs, athletic events, student engagement events, late-night programming, move-in, Welcome Week/RISE Week, commencement, concerts, large gatherings, and campus traditions. Assist with crowd flow, building access, parking, guest direction, emergency lane clearance, restricted areas, disruptive behavior, lost children/guests, weather concerns, and emergency response coordination. Coordinate with Student Engagement, Athletics, Residence Life, Facilities, AVI, local law enforcement, fire/EMS, and outside vendors when assigned. Collaboration and Professional Conduct: Work collaboratively with Campus Safety & Security staff, Residence Life, Student Conduct, Counseling & Wellness, Health Services, Facilities, Athletics, Student Engagement, Career Services, and academic partners. Communicate concerns up the chain of command in a timely and accurate manner. Represent Tiffin University with professionalism, calmness, respect, consistency, and integrity. Maintain readiness for assigned shift, including uniform standards, equipment readiness, punctuality, report completion, and shift briefing participation. Requirements: Qualifications for the Job: Education High school diploma or GED required. Associate's or bachelor's degree in criminal justice, public safety, social work, psychology, student affairs, emergency management, or a related field preferred but not required. Experience Prior experience in campus safety, security, public safety, military, corrections, law enforcement, residence life, student affairs, emergency response, or customer service. Experience working with college students, residential populations, diverse communities, student-athletes, or international students. Familiarity with incident reporting systems, access control systems, camera systems, radio communication, Maxient, parking systems, or emergency notification platforms. Other . click apply for full job details
09/04/2026
Full time
Description: Campus Safety & Security Officer POSITION: Campus Safety & Security Officer (unarmed) SUPERVISOR: Director of Campus Safety & Security DEPARTMENT: Campus Safety & Security LOCATION: On-campus, located in Tiffin, OH JOB TYPE: Full-time GRANT-FUNDED: No SOC CODE: 33-9032 The Campus Safety & Security Officer supports Tiffin University's commitment to a safe, welcoming, student-centered campus environment. This position serves as a visible and approachable safety presence for students, faculty, staff, families, visitors, and community partners. The Campus Safety & Security Officer is responsible for routine patrol, incident response, building security, residence hall support, emergency assistance, event coverage, policy enforcement, parking support, documentation, and coordination with local police, fire, EMS, Residence Life, Student Conduct, Counseling & Wellness, and other University departments. This is an unarmed, non-sworn role. Campus Safety & Security Officers do not carry firearms and do not function as police officers. The role is built around prevention, visibility, service, de-escalation, accurate reporting, and timely referral to appropriate University or public safety resources. The Campus Safety & Security Officer will help create the conditions for students to connect, grow, lead, and adapt by protecting the learning and living environment of the University. The role supports student persistence and campus belonging by ensuring students feel safe, respected, and supported in classrooms, residence halls, parking areas, athletic spaces, and campus events. Key Responsibilities: Campus Patrol, Visibility, and Crime Prevention: Conduct routine foot and vehicle patrols of academic buildings, residence halls, parking lots, athletic areas, sidewalks, outdoor gathering spaces, and University-owned or controlled properties. Maintain a visible, professional, and approachable presence to deter unsafe behavior, identify concerns early, and build trust with students, employees, and guests. Monitor for safety hazards, suspicious activity, policy violations, unauthorized access, unsecured doors, damaged property, lighting concerns, weather-related hazards, and maintenance issues. Complete scheduled and unscheduled patrol checks during assigned shifts, with increased attention to residence halls, parking areas, late-night activity zones, and high-traffic student spaces. Report facility, safety, access, technology, fire/life-safety, and environmental concerns through the appropriate University reporting process. Building Security and Access Control: Secure and unlock University facilities according to approved building schedules, event needs, and emergency requirements. Monitor and respond to access control alerts, door-prop alarms, card access issues, lockouts, and building security concerns. Assist students, employees, and guests with access-related concerns within University policy. Support Residence Life with residence hall safety checks, lockouts, unauthorized access concerns, and after-hours housing-related incidents. Assist with parking enforcement, parking lot monitoring, vehicle concerns, traffic flow, and safe pedestrian movement as assigned. Incident Response and Emergency Support: Respond promptly and professionally to calls for service, including disturbances, medical concerns, welfare checks, fire alarms, building alarms, suspicious activity, noise complaints, property damage, vehicle issues, residence hall concerns, and behavioral incidents. Assess situations, stabilize the scene within training and policy, request additional support when needed, and communicate clearly with dispatch, supervisors, law enforcement, fire, EMS, Residence Life, and Student Development staff. Provide basic first aid, CPR, AED support, and emergency assistance within certification level until appropriate emergency responders arrive. Assist with evacuations, shelter-in-place procedures, severe weather response, missing student response, emergency notifications, and other emergency management procedures. Protect the safety of individuals and property while using de-escalation, sound judgment, professionalism, and policy-based decision-making. Student Support and Community Engagement: Serve as a student-centered safety resource, especially during evenings, weekends, and overnight hours when many offices are closed. Provide safety escorts, directions, vehicle jump-starts, lockout assistance, lost-and-found support, and general assistance to students, employees, visitors, and families. Build positive working relationships with students, student-athletes, international students, first-generation students, residential students, commuter students, and student organization members. Use respectful communication that supports voluntary compliance before formal enforcement whenever appropriate. Recognize signs of distress, crisis, intoxication, conflict, bias-related concerns, and potential harm, and connect students to appropriate University resources. Policy Enforcement and Conduct Support: Enforce University policies, parking regulations, residence hall expectations, event safety expectations, and safety-related procedures in a fair, consistent, and respectful manner. Educate students and guests on University expectations and safety practices. Document potential policy violations and refer matters to the appropriate University process, including Student Conduct, Residence Life, Title IX, TUacts/CARE, or the Director of Campus Safety & Security. Assist with room searches, welfare checks, no-contact order support, banned person enforcement, and conduct-related safety concerns only as directed by policy and supervisory instruction. Maintain professional boundaries and avoid unnecessary escalation, bias, favoritism, or inconsistent enforcement. Documentation, Reporting, and Compliance: Prepare clear, accurate, timely, and objective incident reports, daily activity logs, witness statements, patrol logs, maintenance reports, and other required documentation. Document the who, what, when, where, action taken, referrals made, and follow-up needed for each incident. Maintain confidentiality and handle student, employee, medical, conduct, and safety information with appropriate discretion. Participate in Clery Act, Title IX, FERPA, mandated reporting, emergency response, and University policy training as required. Campus safety departments are part of the broader Clery Act compliance environment, which requires institutions to disclose campus security and crime information. Technology and Monitoring: Operate radios, phones, dispatch logs, surveillance camera systems, access control systems, incident reporting software, parking systems, emergency alert tools, and other safety-related technology. Monitor cameras and access systems as assigned, while understanding that technology supports-but does not replace-active patrol and human judgment. Report equipment malfunctions, card reader issues, camera concerns, radio problems, and system outages promptly. Support the use of safety tools such as Dragon Shield, access control, camera review, and emergency communication systems as assigned. Event, Athletic, and Special Assignment Support: Provide event safety support for University programs, athletic events, student engagement events, late-night programming, move-in, Welcome Week/RISE Week, commencement, concerts, large gatherings, and campus traditions. Assist with crowd flow, building access, parking, guest direction, emergency lane clearance, restricted areas, disruptive behavior, lost children/guests, weather concerns, and emergency response coordination. Coordinate with Student Engagement, Athletics, Residence Life, Facilities, AVI, local law enforcement, fire/EMS, and outside vendors when assigned. Collaboration and Professional Conduct: Work collaboratively with Campus Safety & Security staff, Residence Life, Student Conduct, Counseling & Wellness, Health Services, Facilities, Athletics, Student Engagement, Career Services, and academic partners. Communicate concerns up the chain of command in a timely and accurate manner. Represent Tiffin University with professionalism, calmness, respect, consistency, and integrity. Maintain readiness for assigned shift, including uniform standards, equipment readiness, punctuality, report completion, and shift briefing participation. Requirements: Qualifications for the Job: Education High school diploma or GED required. Associate's or bachelor's degree in criminal justice, public safety, social work, psychology, student affairs, emergency management, or a related field preferred but not required. Experience Prior experience in campus safety, security, public safety, military, corrections, law enforcement, residence life, student affairs, emergency response, or customer service. Experience working with college students, residential populations, diverse communities, student-athletes, or international students. Familiarity with incident reporting systems, access control systems, camera systems, radio communication, Maxient, parking systems, or emergency notification platforms. Other . click apply for full job details

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