Grange Insurance Association
Seattle, Washington
Join Grange Insurance Association, a well-established leader in the insurance sector for over 130 years! Headquartered in the city of Seattle, with a footprint stretching across six Western states, we've been protecting families, farms, and businesses with unwavering commitment. As you embark on a fulfilling career with Grange, discover why our average employee tenure surpasses a decade. Make your mark with an organization that values quality, service, and the lasting impact you can bring! This is a hybrid position that requires 2 days in the Seattle office. Position Overview: This position is responsible for the compliance, training and subrogation practices within our Claims department. In addition, the role helps coordinate departmental audits and collaborates in the development and execution of results-based action plans. Some of the Principle Duties and Responsibilities: Monitor department for compliance adherence with company guidelines through audits and general questions Prepare reinsurance reporting as needed Create, maintain and deliver supplemental training, as needed, to existing claims staff Create, maintain and deliver a consistent onboarding experience for new hires Directly supervise and coordinate the activities for Subrogation Directly supervise and coordinate the activities for a Litigation Administrative Assistance and a Claims Project Coordinator Qualifications & Skills: Extensive Claims background in either Personal Lines or Commercial Lines 5 years management experience Bachelor's degree (B.A. or B.S.) from four-year college or university required or five plus years successful claim supervisory/management experience or equivalent combination of education and experience Working knowledge of Word, Excel, Access, PowerPoint and SharePoint Excellent grammatical and writing skills Excellent listening and communication skills Excellent organizational skills and ability to set priorities Ability to relate well to people and work in a team environment Ability to work under pressure and handle multiple tasks at any one time Ability to read, analyze, and interpret financial reports, and legal documents Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community Ability to design curriculum including effective process documents and job aids Ability to facilitate training to those with varying tenure and knowledge Ability to effectively present information to a large audience Ability to work in a hybrid environment with a minimum of two days a week in our Seattle office with additional days required, as needed Comprehensive Benefits: Pay Range: $72,933 - $132,513 annual salary Flexible hybrid work schedule (2 days per week in Seattle office required) Medical, Dental, and Vision plans 401(k) plan with up to 5% match Employer sponsored LTD, life insurance, and AD&D Discretionary profit sharing and bonuses Fully subsidized ORCA card and/or free parking for Seattle employees Education Reimbursement On-Site Fitness Center Opportunities for career growth and advancement within the organization. A supportive and collaborative work environment. Ongoing training and professional development opportunities. How to Apply: If you are passionate about helping people, have a strong understanding of claims, and are ready to join a dynamic team, we encourage you to apply. Grange Insurance Association is an equal opportunity employer and welcomes all qualified candidates to apply. Grange Insurance Association is committed to ensuring a diverse and inclusive workplace where all employees are treated with respect and dignity. We encourage applications from candidates of all backgrounds and experiences. Compensation details: 13 Yearly Salary PI38c62bdf601d-4005
Join Grange Insurance Association, a well-established leader in the insurance sector for over 130 years! Headquartered in the city of Seattle, with a footprint stretching across six Western states, we've been protecting families, farms, and businesses with unwavering commitment. As you embark on a fulfilling career with Grange, discover why our average employee tenure surpasses a decade. Make your mark with an organization that values quality, service, and the lasting impact you can bring! This is a hybrid position that requires 2 days in the Seattle office. Position Overview: This position is responsible for the compliance, training and subrogation practices within our Claims department. In addition, the role helps coordinate departmental audits and collaborates in the development and execution of results-based action plans. Some of the Principle Duties and Responsibilities: Monitor department for compliance adherence with company guidelines through audits and general questions Prepare reinsurance reporting as needed Create, maintain and deliver supplemental training, as needed, to existing claims staff Create, maintain and deliver a consistent onboarding experience for new hires Directly supervise and coordinate the activities for Subrogation Directly supervise and coordinate the activities for a Litigation Administrative Assistance and a Claims Project Coordinator Qualifications & Skills: Extensive Claims background in either Personal Lines or Commercial Lines 5 years management experience Bachelor's degree (B.A. or B.S.) from four-year college or university required or five plus years successful claim supervisory/management experience or equivalent combination of education and experience Working knowledge of Word, Excel, Access, PowerPoint and SharePoint Excellent grammatical and writing skills Excellent listening and communication skills Excellent organizational skills and ability to set priorities Ability to relate well to people and work in a team environment Ability to work under pressure and handle multiple tasks at any one time Ability to read, analyze, and interpret financial reports, and legal documents Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community Ability to design curriculum including effective process documents and job aids Ability to facilitate training to those with varying tenure and knowledge Ability to effectively present information to a large audience Ability to work in a hybrid environment with a minimum of two days a week in our Seattle office with additional days required, as needed Comprehensive Benefits: Pay Range: $72,933 - $132,513 annual salary Flexible hybrid work schedule (2 days per week in Seattle office required) Medical, Dental, and Vision plans 401(k) plan with up to 5% match Employer sponsored LTD, life insurance, and AD&D Discretionary profit sharing and bonuses Fully subsidized ORCA card and/or free parking for Seattle employees Education Reimbursement On-Site Fitness Center Opportunities for career growth and advancement within the organization. A supportive and collaborative work environment. Ongoing training and professional development opportunities. How to Apply: If you are passionate about helping people, have a strong understanding of claims, and are ready to join a dynamic team, we encourage you to apply. Grange Insurance Association is an equal opportunity employer and welcomes all qualified candidates to apply. Grange Insurance Association is committed to ensuring a diverse and inclusive workplace where all employees are treated with respect and dignity. We encourage applications from candidates of all backgrounds and experiences. Compensation details: 13 Yearly Salary PI38c62bdf601d-4005
Luminis Health
Lanham, Maryland
Luminis Health Title: Admin Nurse Supervisor Department: Nursing Administration Reports to: VP Nursing & Chief Nursing Officer Job Code 001653 FLSA Status: Non - Exempt Position Purpose The Administrative Nursing Supervisor is a Registered professional Nurse who assists Nursing Administration with the organization, coordination and evaluation of the activities on the evening, night and weekend shifts of the Nursing/Patient Care Services, working cooperatively with the Medical Staff and other Hospital staff who support patient care. He/she represents Hospital Administration in the absence of Executive Management. The Administrative Nursing Supervisor shall assume the authority and responsibility of the Nursing/Patient Care Services Department on his/her shift in the absence of the Vice President of Nursing/Patient Care Services. Role Specific Competencies 1. Coordinates hospital-wide activities during the shift. Makes rounds to assess the status of patients, staff, and environment at least twice per shift. Confers with and serves as resource to Assistant Head Nurse and individual staff on nursing units. Serves as resource to other Hospital staff as needed. Identifies needs and problems pertinent to patients, families, physicians and staff and takes appropriate action. Communicates problems/concerns through appropriate channels both inter- and intra-departmentally within 24-hours of identification. Interprets policies and procedures to maintain consistency within the Nursing Department and Hospital. Promotes and interprets nursing practices and Hospital policies to patient, family, physician and community as indicated. Counsels and supports patients family as need is indicated. Identifies and utilizes appropriate resources inter- and intra-departmentally. 2. Ensures that staffing is consistent with patient needs. Verifies actual staffing scheduled each shift. Utilizing guidelines and/or in consultation with Director/Head Nurse, adjusts staffing compliment on nursing units as needed to assure adequate nursing personnel for safe and efficient nursing care. Intervenes in issues related to staff assignments when assistance is needed by the Assistant Head Nurse/Clinical Coordinator or in the absence of the Assistant Head Nurse/Clinical Coordinator. Communicates issues related to staffing in other Hospital departments to the appropriate Department Director 3. Monitors shift activities, staff performance and environmental safety. Identifies deviations from Hospital and Nursing standards of care and recommends corrective action. Identifies problems related to environmental safety and takes appropriate actions. Communicates information to appropriate Head Nurse or Director regarding the performance of personnel as need arises. Authorizes exceptions to visitors regulations appropriately. Recommends new or revisions of existing policies and/or procedures Nursing, Hospital or medical staff. 4. Monitors throughput initiatives: Assigns admitted patients to appropriate beds in collaboration with Bed Control Staff. Enforces timely transfer of patients from all patient care areas. Prioritizes timely bed placement and transfer of patients. Coordinates with EVS and Clinical Coordinators timely cleaning of beds for patient placement. Communicates with Directors / Managers / Designees, the activities within the organization which affects throughput. Strategizes with Directors / Managers / Designees, on activities which will facilitate patient throughput. 5. Performs functions of Nursing Administration. Serves on Nursing and Hospital Committee as assigned. Participates in formulation of Nursings Strategic Plan. Ensures that records related to patient deaths are complete. Communicates with the Medical Examiner in accordance with State regulations. Assists the families of deceased patients. Releases deceased patients to authorized funeral home. 6. Provides leadership during emergency situations. Attends Codes in all areas, communicating with police and fire board when appropriate. Assumes leadership during internal and external disaster activities according to established hospital plans until relieved by the plan designated coordinator. 7. Represents hospital administration during non-business hours. Investigates concerns of patients, families, physicians and the community and assists with corrective action as necessary. Enforces Hospital policies and procedures. Identifies and reports potential litigation to Director of Quality Improvement. 8. Serves as a teacher and role model for managers and staff. Assists the Directors/Head Nurses in management development of Assistant Head Nurses/Clinical Coordinators. Recommends educational strategies to meet identified needs of managers and staff. Assists with established orientation and educational programs for nursing staff as requested. Provides positive feedback, constructive criticism and a willingness to listen at all times. Assists managers and staff to use problem-solving skills when confronted with needs or problems. Counsels staff when immediate intervention is necessary and communicates such counseling to Director/Head Nurse. Qualifications and Experience Analytical ability in identifying problems and planning the solution. Current CPR/BLS is required. Graduate of an accredited School of Nursing with BSN or equivalent. Leadership qualities and management ability. Minimum of four (4) years experience with two (2) years in supervision. Physical Requirements Ability to hear norm sounds with some background noise. Lifting and carrying items weighing up to 50 pounds. Remembers schedules, projects/tasks to be completed, and where activities left off etc Sitting, standing and walking for extensive periods of time. Pay Range $46.10 - $62.51 USD Luminis Health Benefits Overview: • Medical, Dental, and Vision Insurance • Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year) • Paid Time Off • Tuition Assistance Benefits • Employee Referral Bonus Program • Paid Holidays, Disability, and Life/AD&D for full-time employees • Wellness Programs • Employee Assistance Programs and more Benefit offerings based on employment status Opt-in for text notifications! Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone. To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time. Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.
Luminis Health Title: Admin Nurse Supervisor Department: Nursing Administration Reports to: VP Nursing & Chief Nursing Officer Job Code 001653 FLSA Status: Non - Exempt Position Purpose The Administrative Nursing Supervisor is a Registered professional Nurse who assists Nursing Administration with the organization, coordination and evaluation of the activities on the evening, night and weekend shifts of the Nursing/Patient Care Services, working cooperatively with the Medical Staff and other Hospital staff who support patient care. He/she represents Hospital Administration in the absence of Executive Management. The Administrative Nursing Supervisor shall assume the authority and responsibility of the Nursing/Patient Care Services Department on his/her shift in the absence of the Vice President of Nursing/Patient Care Services. Role Specific Competencies 1. Coordinates hospital-wide activities during the shift. Makes rounds to assess the status of patients, staff, and environment at least twice per shift. Confers with and serves as resource to Assistant Head Nurse and individual staff on nursing units. Serves as resource to other Hospital staff as needed. Identifies needs and problems pertinent to patients, families, physicians and staff and takes appropriate action. Communicates problems/concerns through appropriate channels both inter- and intra-departmentally within 24-hours of identification. Interprets policies and procedures to maintain consistency within the Nursing Department and Hospital. Promotes and interprets nursing practices and Hospital policies to patient, family, physician and community as indicated. Counsels and supports patients family as need is indicated. Identifies and utilizes appropriate resources inter- and intra-departmentally. 2. Ensures that staffing is consistent with patient needs. Verifies actual staffing scheduled each shift. Utilizing guidelines and/or in consultation with Director/Head Nurse, adjusts staffing compliment on nursing units as needed to assure adequate nursing personnel for safe and efficient nursing care. Intervenes in issues related to staff assignments when assistance is needed by the Assistant Head Nurse/Clinical Coordinator or in the absence of the Assistant Head Nurse/Clinical Coordinator. Communicates issues related to staffing in other Hospital departments to the appropriate Department Director 3. Monitors shift activities, staff performance and environmental safety. Identifies deviations from Hospital and Nursing standards of care and recommends corrective action. Identifies problems related to environmental safety and takes appropriate actions. Communicates information to appropriate Head Nurse or Director regarding the performance of personnel as need arises. Authorizes exceptions to visitors regulations appropriately. Recommends new or revisions of existing policies and/or procedures Nursing, Hospital or medical staff. 4. Monitors throughput initiatives: Assigns admitted patients to appropriate beds in collaboration with Bed Control Staff. Enforces timely transfer of patients from all patient care areas. Prioritizes timely bed placement and transfer of patients. Coordinates with EVS and Clinical Coordinators timely cleaning of beds for patient placement. Communicates with Directors / Managers / Designees, the activities within the organization which affects throughput. Strategizes with Directors / Managers / Designees, on activities which will facilitate patient throughput. 5. Performs functions of Nursing Administration. Serves on Nursing and Hospital Committee as assigned. Participates in formulation of Nursings Strategic Plan. Ensures that records related to patient deaths are complete. Communicates with the Medical Examiner in accordance with State regulations. Assists the families of deceased patients. Releases deceased patients to authorized funeral home. 6. Provides leadership during emergency situations. Attends Codes in all areas, communicating with police and fire board when appropriate. Assumes leadership during internal and external disaster activities according to established hospital plans until relieved by the plan designated coordinator. 7. Represents hospital administration during non-business hours. Investigates concerns of patients, families, physicians and the community and assists with corrective action as necessary. Enforces Hospital policies and procedures. Identifies and reports potential litigation to Director of Quality Improvement. 8. Serves as a teacher and role model for managers and staff. Assists the Directors/Head Nurses in management development of Assistant Head Nurses/Clinical Coordinators. Recommends educational strategies to meet identified needs of managers and staff. Assists with established orientation and educational programs for nursing staff as requested. Provides positive feedback, constructive criticism and a willingness to listen at all times. Assists managers and staff to use problem-solving skills when confronted with needs or problems. Counsels staff when immediate intervention is necessary and communicates such counseling to Director/Head Nurse. Qualifications and Experience Analytical ability in identifying problems and planning the solution. Current CPR/BLS is required. Graduate of an accredited School of Nursing with BSN or equivalent. Leadership qualities and management ability. Minimum of four (4) years experience with two (2) years in supervision. Physical Requirements Ability to hear norm sounds with some background noise. Lifting and carrying items weighing up to 50 pounds. Remembers schedules, projects/tasks to be completed, and where activities left off etc Sitting, standing and walking for extensive periods of time. Pay Range $46.10 - $62.51 USD Luminis Health Benefits Overview: • Medical, Dental, and Vision Insurance • Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year) • Paid Time Off • Tuition Assistance Benefits • Employee Referral Bonus Program • Paid Holidays, Disability, and Life/AD&D for full-time employees • Wellness Programs • Employee Assistance Programs and more Benefit offerings based on employment status Opt-in for text notifications! Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone. To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time. Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.
Benihana
Miami, Florida
Primary Responsibilities Responsible for leading company-wide Employee Relations efforts and contributing to Benihana's mission of treating guests, employees and partners with grace, dignity, respect and integrity. In this capacity, the Director will serve as a liaison between employees and management. Will also have responsibility for ensuring compliance with federal and state laws relating to employee relations and managing such activities according to established guidelines and sound administrative practices. Specific Job Duties ? Provides strategic direction to the employee relations function and ensures processes/practices meet organizational needs. Leads employee related events and programs intended to enhance employee morale. ? Proactively assesses and manages risk associated with employee actions. Develops, implements and monitors the consistent utilization of a termination checklist. ? Supervises, evaluates and manages workload of the HR Coordinator. ? Ensures that legally required federal and state required forms, notices and posters are maintained for each restaurant and the Corporate Office. Stays apprised of employment law changes and industry trends in legislation that could impact compliance issues. ? Manages employee relations calls from the field under the supervision of the Sr. Director of Human Resources. Interprets and explains policies and regulations in response to such calls or inquiries as needed. ? Investigates workplace complaints relating to claims of discrimination, harassment, retaliation, hostile work environment, and policy violations. Offers recommendations for the resolution of employee relations issues and coordinates response to such complaints. ? Provides recommendations on involuntary terminations. Oversees the termination meeting and participates, as needed. Manages the process of documenting terminations to ensure proper completion and preservation of documents relating to termination process. ? Conducts exit interviews with departing employees, analyzing opportunities for feedback or improvement particularly in areas related to employee engagement. ? Administers unemployment insurance processes, reviews liability reports, monitors program costs and recommends policy changes to the Senior Director of Human Resources. ? Develops and maintains a recordkeeping system that documents and tracks the status of all EEOC charges, lawsuits, and other employee related legal matters, including internal investigations. Analyzes trends emerging from such data to assist with developing proactive solutions. ? Coaches managers on effective methods to ensure the development and maintenance of a work environment that fosters sensitivity and respect for people of diverse backgrounds, cultures, and disabilities. ? Oversees management, maintenance and security of employee records and files assuring timely completion of all necessary documentation. Also ensures that documents are securely maintained in compliance with Company policies, state and federal guidelines. Assures confidentiality of all employee records. ? Provides litigation support to the Sr. Director of Human Resources and/or the Legal Department in connection with employment related legal matters. ? Other duties may be assigned. COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies: ? Customer Service - Manages difficult or emotional employee situations; Responds promptly to requests for guidance or assistance from both employees and management; Provides appropriate follow-up and meets deadlines. ? Interpersonal - Leads by example; Focuses on solving conflict, not blaming; Maintains strict confidentiality; Uses diplomacy, patience, and listening skills to help defuse situations; Works effectively with employees, management and the human resources staff. ? Communication - Speaks and writes clearly and effectively; Provides or seeks clarification, if necessary; Must be proficient in drafting disciplinary and other employment related documentation. ? Adaptability - Adapts to changes in the work environment; Manages competing demands and deadlines; Changes approach or method to best fit the situation; Must be able to deal with frequent change, delays, or unexpected events. ? Inclusion - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment. ? Organizational Support - Understands business implications of decisions; Follows Company policies and procedures; Supports organization's goals and values. ? Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Meets deadlines; Commits to long hours of work when necessary to reach goals; Must be flexible and be available to be contacted outside of regular office hours, if necessary. ? Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. ? Quality - Demonstrates accuracy and thoroughness in work performance while meeting deadlines; Looks for ways to improve and promote quality and efficiency; Monitors own work to ensure quality. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Bachelor's degree from a four-year college or university, plus three to five years in human resources management, employee relations or related experience and/or training is required. The Company will consider applicants with an equivalent combination of education and experience. Master's degree in a related discipline is a plus. Through knowledge of and ability to apply current federal, state and local laws relating to employment matters, including regulations or guidance issued by the Department of Labor, the U.S. Equal Employment Opportunity Commission or other similar agencies. Prior experience in the restaurant industry is preferred. Language Ability: Ability to read, analyze, and interpret complex human resource related documents and legal documents. Ability to respond effectively, both orally and in writing, to common inquiries or complaints from employees, government agencies, or members of the community. Ability to read and understand relevant articles and publications on employment related issues such that candidate remains current on legal requirements. Able to lead meetings and other group presentations on HR related topics. Reasoning Ability: Ability to resolve complex personnel issues and problems in compliance with federal, state and local laws. Doing so requires the ability to define problems, collect information, establish facts, and draw valid conclusions in an objective manner. Computer Skills: Working knowledge of Microsoft Office Products, such as Word, Excel, and Outlook. Prior experience with Human Resource Information Systems and Database software preferred. Certificates and Licenses: SPHR or PHR certification preferred WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The majority of the work is performed in a normal office environment, although some work may need to be completed at the various restaurants. In the course of advising or counseling managers and employees, the employee may encounter abusive, aggressive or unpredicted behavior. Overnight travel - up to 25% PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk and reach with hands and arms PI
Primary Responsibilities Responsible for leading company-wide Employee Relations efforts and contributing to Benihana's mission of treating guests, employees and partners with grace, dignity, respect and integrity. In this capacity, the Director will serve as a liaison between employees and management. Will also have responsibility for ensuring compliance with federal and state laws relating to employee relations and managing such activities according to established guidelines and sound administrative practices. Specific Job Duties ? Provides strategic direction to the employee relations function and ensures processes/practices meet organizational needs. Leads employee related events and programs intended to enhance employee morale. ? Proactively assesses and manages risk associated with employee actions. Develops, implements and monitors the consistent utilization of a termination checklist. ? Supervises, evaluates and manages workload of the HR Coordinator. ? Ensures that legally required federal and state required forms, notices and posters are maintained for each restaurant and the Corporate Office. Stays apprised of employment law changes and industry trends in legislation that could impact compliance issues. ? Manages employee relations calls from the field under the supervision of the Sr. Director of Human Resources. Interprets and explains policies and regulations in response to such calls or inquiries as needed. ? Investigates workplace complaints relating to claims of discrimination, harassment, retaliation, hostile work environment, and policy violations. Offers recommendations for the resolution of employee relations issues and coordinates response to such complaints. ? Provides recommendations on involuntary terminations. Oversees the termination meeting and participates, as needed. Manages the process of documenting terminations to ensure proper completion and preservation of documents relating to termination process. ? Conducts exit interviews with departing employees, analyzing opportunities for feedback or improvement particularly in areas related to employee engagement. ? Administers unemployment insurance processes, reviews liability reports, monitors program costs and recommends policy changes to the Senior Director of Human Resources. ? Develops and maintains a recordkeeping system that documents and tracks the status of all EEOC charges, lawsuits, and other employee related legal matters, including internal investigations. Analyzes trends emerging from such data to assist with developing proactive solutions. ? Coaches managers on effective methods to ensure the development and maintenance of a work environment that fosters sensitivity and respect for people of diverse backgrounds, cultures, and disabilities. ? Oversees management, maintenance and security of employee records and files assuring timely completion of all necessary documentation. Also ensures that documents are securely maintained in compliance with Company policies, state and federal guidelines. Assures confidentiality of all employee records. ? Provides litigation support to the Sr. Director of Human Resources and/or the Legal Department in connection with employment related legal matters. ? Other duties may be assigned. COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies: ? Customer Service - Manages difficult or emotional employee situations; Responds promptly to requests for guidance or assistance from both employees and management; Provides appropriate follow-up and meets deadlines. ? Interpersonal - Leads by example; Focuses on solving conflict, not blaming; Maintains strict confidentiality; Uses diplomacy, patience, and listening skills to help defuse situations; Works effectively with employees, management and the human resources staff. ? Communication - Speaks and writes clearly and effectively; Provides or seeks clarification, if necessary; Must be proficient in drafting disciplinary and other employment related documentation. ? Adaptability - Adapts to changes in the work environment; Manages competing demands and deadlines; Changes approach or method to best fit the situation; Must be able to deal with frequent change, delays, or unexpected events. ? Inclusion - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment. ? Organizational Support - Understands business implications of decisions; Follows Company policies and procedures; Supports organization's goals and values. ? Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Meets deadlines; Commits to long hours of work when necessary to reach goals; Must be flexible and be available to be contacted outside of regular office hours, if necessary. ? Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. ? Quality - Demonstrates accuracy and thoroughness in work performance while meeting deadlines; Looks for ways to improve and promote quality and efficiency; Monitors own work to ensure quality. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Bachelor's degree from a four-year college or university, plus three to five years in human resources management, employee relations or related experience and/or training is required. The Company will consider applicants with an equivalent combination of education and experience. Master's degree in a related discipline is a plus. Through knowledge of and ability to apply current federal, state and local laws relating to employment matters, including regulations or guidance issued by the Department of Labor, the U.S. Equal Employment Opportunity Commission or other similar agencies. Prior experience in the restaurant industry is preferred. Language Ability: Ability to read, analyze, and interpret complex human resource related documents and legal documents. Ability to respond effectively, both orally and in writing, to common inquiries or complaints from employees, government agencies, or members of the community. Ability to read and understand relevant articles and publications on employment related issues such that candidate remains current on legal requirements. Able to lead meetings and other group presentations on HR related topics. Reasoning Ability: Ability to resolve complex personnel issues and problems in compliance with federal, state and local laws. Doing so requires the ability to define problems, collect information, establish facts, and draw valid conclusions in an objective manner. Computer Skills: Working knowledge of Microsoft Office Products, such as Word, Excel, and Outlook. Prior experience with Human Resource Information Systems and Database software preferred. Certificates and Licenses: SPHR or PHR certification preferred WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The majority of the work is performed in a normal office environment, although some work may need to be completed at the various restaurants. In the course of advising or counseling managers and employees, the employee may encounter abusive, aggressive or unpredicted behavior. Overnight travel - up to 25% PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk and reach with hands and arms PI