Genesis10 is seeking a Systems Administrator. This is a 6-9+ month contract position located in Brookfield, WI. This role requires 3 days onsite per week: No Visa candidates - Local strongly preferred Job Responsibilities Implement, administer, and troubleshoot cloud and on-premises infrastructure including servers, storage, network and related software and applications. Troubleshooting, diagnosing, and resolving physical hardware, software and other network and system problems. Replacing faulty infrastructure and out of support software when required. Conducts scheduled system checkup and prepares reports. Provides consultation to business partners related to future system integrations. Ensures disaster recovery solution is operational, maintained and meeting the business needs. Adheres to the company's ITIL processes in the ITSM system that documents requests, incidents, problems, and changes. Provides a proactive approach and thought leadership to implement efficiencies to the environment. Delivers excellent customer service, resolving support requests and ensuring prompt and effective resolutions within agreed service timescales. Performs maintenance tasks on supported infrastructure and applications during after business hours maintenance windows when required. Escalates calls where significant service affecting incidents or security breaches occur as appropriate. Follows standard operating procedures relating to management of the infrastructure platforms and security environments. Completes and maintains accurate documentation. Performs project work and other duties as assigned. Requirements Bachelor's degree or equivalent experience in an IT Infrastructure delivery and/or support role. Minimum of 5 years' working experience in an IT infrastructure delivery and support role infrastructure. Minimum 5 years' proven experience with system security and enterprise data protection across integrated systems. Minimum 3 years' experience with enterprise networking - Layer 2 and 3 network switches , OSI layers, TCP/IP, and VLAN and subnet management. Preferred working knowledge of SDWAN. Minimum 3 year's proven experience virtualization, containerization, server OS and storage technologies. Minimum 2 years' proven experience with scripting/automation tools like Ansible, Terraform, Python, etc. Minimum 2 years' proven experience with cloud computing. Microsoft Azure is preferred. Minimum 2 years proven experience with supporting Active Directory and Entra ID accounts and policies. Minimum 1 year proven experience with monitoring tools/systems. Ability to think through problems and visualize solutions. Valid driver's license and reliable vehicle for travel to branches. On-call availability for emergency support calls 24/7 with a half hour response time and off-hours availability for maintenance windows. Excellent verbal and written communication skills, organizational skills, and the ability to work independently. Demonstrated ability to create accurate architecture diagrams and documentation for integrated enterprise systems and networks. Demonstrated ability to use judgment and discretion in various situations while maintaining a high degree of confidentiality. Demonstrated experience in balancing multiple priorities and managing a variety of projects in a high-volume work environment with strong attention to detail. Must have a thorough understanding of company policies and procedures as they relate to the position. Must understand and comply with all job-related state and federal laws and regulations. Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: • Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. • The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. • Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) • Behavioral Health Platform • Medical, Dental, Vision • Health Savings Account • Voluntary Hospital Indemnity (Critical Illness & Accident) • Voluntary Term Life Insurance • 401K • Sick Pay (for applicable states/municipalities) • Commuter Benefits (Dallas, NYC, SF) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
10/08/2025
Full time
Genesis10 is seeking a Systems Administrator. This is a 6-9+ month contract position located in Brookfield, WI. This role requires 3 days onsite per week: No Visa candidates - Local strongly preferred Job Responsibilities Implement, administer, and troubleshoot cloud and on-premises infrastructure including servers, storage, network and related software and applications. Troubleshooting, diagnosing, and resolving physical hardware, software and other network and system problems. Replacing faulty infrastructure and out of support software when required. Conducts scheduled system checkup and prepares reports. Provides consultation to business partners related to future system integrations. Ensures disaster recovery solution is operational, maintained and meeting the business needs. Adheres to the company's ITIL processes in the ITSM system that documents requests, incidents, problems, and changes. Provides a proactive approach and thought leadership to implement efficiencies to the environment. Delivers excellent customer service, resolving support requests and ensuring prompt and effective resolutions within agreed service timescales. Performs maintenance tasks on supported infrastructure and applications during after business hours maintenance windows when required. Escalates calls where significant service affecting incidents or security breaches occur as appropriate. Follows standard operating procedures relating to management of the infrastructure platforms and security environments. Completes and maintains accurate documentation. Performs project work and other duties as assigned. Requirements Bachelor's degree or equivalent experience in an IT Infrastructure delivery and/or support role. Minimum of 5 years' working experience in an IT infrastructure delivery and support role infrastructure. Minimum 5 years' proven experience with system security and enterprise data protection across integrated systems. Minimum 3 years' experience with enterprise networking - Layer 2 and 3 network switches , OSI layers, TCP/IP, and VLAN and subnet management. Preferred working knowledge of SDWAN. Minimum 3 year's proven experience virtualization, containerization, server OS and storage technologies. Minimum 2 years' proven experience with scripting/automation tools like Ansible, Terraform, Python, etc. Minimum 2 years' proven experience with cloud computing. Microsoft Azure is preferred. Minimum 2 years proven experience with supporting Active Directory and Entra ID accounts and policies. Minimum 1 year proven experience with monitoring tools/systems. Ability to think through problems and visualize solutions. Valid driver's license and reliable vehicle for travel to branches. On-call availability for emergency support calls 24/7 with a half hour response time and off-hours availability for maintenance windows. Excellent verbal and written communication skills, organizational skills, and the ability to work independently. Demonstrated ability to create accurate architecture diagrams and documentation for integrated enterprise systems and networks. Demonstrated ability to use judgment and discretion in various situations while maintaining a high degree of confidentiality. Demonstrated experience in balancing multiple priorities and managing a variety of projects in a high-volume work environment with strong attention to detail. Must have a thorough understanding of company policies and procedures as they relate to the position. Must understand and comply with all job-related state and federal laws and regulations. Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: • Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. • The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. • Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) • Behavioral Health Platform • Medical, Dental, Vision • Health Savings Account • Voluntary Hospital Indemnity (Critical Illness & Accident) • Voluntary Term Life Insurance • 401K • Sick Pay (for applicable states/municipalities) • Commuter Benefits (Dallas, NYC, SF) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job ID Number R6103 Employment Type Full time Worksite Flexibility Onsite Job Summary We are looking for a motivated Problem Analyst ready to take us to the next level! If you have strong organizational skills, proficiency with the MS Office Suite, and are looking for your next career move, apply now. Job Description We are looking for a Problem Analyst to investigate incidents and issues identified as problems, and coordinate support teams to aid in the remediation of problems. This position will be Full-Time and Onsite. With employees expected to work onsite five days per week. This opportunity exists within CAI's Neurodiverse Solutions business unit, all candidates in consideration of positions within CAI's Neurodiverse Solutions must be able to self-disclose that they identify as neurodivergent. Due to the specific legal and contractual requirements associated with this position, only US Citizens and Green Card Holders/Permanent residents will be considered for this role. Candidates must be able to work directly on CAI's W2. What You'll Do Investigate incidents and issues identified as problems Create reports and dashboards to aid in trend identification Attend and/or facilitate meetings to review/discuss potential problems Log/track non-P1 problems as the assigned Problem Manager Initiate Problem investigations and root cause analysis in conjunction with the Problem Owner Coordinate support teams to aid in the remediation of problems, implementation of technical and operational improvements, and facilitate the development and production of workarounds. Escalate issues as identified to Senior Problem Analyst or leadership as needed Testing and documentation of team procedures What You'll Need Required: Proficiency in Microsoft Office Suite of products (Excel, PowerPoint, and Word) Meeting facilitation and note-taking Excellent documentation skills Demonstrated ability to self-motivate and be flexible within a fast-paced environment Ability to work independently as well as being part of a team Adaptable enthusiastic quick learner Hands on, team player with a proactive and optimistic outlook Strong active listening, critical thinking, problem-solving and decision-making skills Effective organizational and time management skills Preferred: Professional office experience or some college training in lieu of IT Service Operations or Problem Management experience preferred Demonstrate some knowledge of IT processes and frameworks (SDLC, ITIL, COBIT etc.) Basic understanding of IT infrastructure components (servers, network, storage) or processes followed in software development and IT operations, as well some of the tools used to implement and manage them. Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor The pay range for this position is up to $28.00 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law. Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or 824 - 8111. Equal Employment Opportunity Policy Statement CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.
10/03/2025
Full time
Job ID Number R6103 Employment Type Full time Worksite Flexibility Onsite Job Summary We are looking for a motivated Problem Analyst ready to take us to the next level! If you have strong organizational skills, proficiency with the MS Office Suite, and are looking for your next career move, apply now. Job Description We are looking for a Problem Analyst to investigate incidents and issues identified as problems, and coordinate support teams to aid in the remediation of problems. This position will be Full-Time and Onsite. With employees expected to work onsite five days per week. This opportunity exists within CAI's Neurodiverse Solutions business unit, all candidates in consideration of positions within CAI's Neurodiverse Solutions must be able to self-disclose that they identify as neurodivergent. Due to the specific legal and contractual requirements associated with this position, only US Citizens and Green Card Holders/Permanent residents will be considered for this role. Candidates must be able to work directly on CAI's W2. What You'll Do Investigate incidents and issues identified as problems Create reports and dashboards to aid in trend identification Attend and/or facilitate meetings to review/discuss potential problems Log/track non-P1 problems as the assigned Problem Manager Initiate Problem investigations and root cause analysis in conjunction with the Problem Owner Coordinate support teams to aid in the remediation of problems, implementation of technical and operational improvements, and facilitate the development and production of workarounds. Escalate issues as identified to Senior Problem Analyst or leadership as needed Testing and documentation of team procedures What You'll Need Required: Proficiency in Microsoft Office Suite of products (Excel, PowerPoint, and Word) Meeting facilitation and note-taking Excellent documentation skills Demonstrated ability to self-motivate and be flexible within a fast-paced environment Ability to work independently as well as being part of a team Adaptable enthusiastic quick learner Hands on, team player with a proactive and optimistic outlook Strong active listening, critical thinking, problem-solving and decision-making skills Effective organizational and time management skills Preferred: Professional office experience or some college training in lieu of IT Service Operations or Problem Management experience preferred Demonstrate some knowledge of IT processes and frameworks (SDLC, ITIL, COBIT etc.) Basic understanding of IT infrastructure components (servers, network, storage) or processes followed in software development and IT operations, as well some of the tools used to implement and manage them. Physical Demands Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor The pay range for this position is up to $28.00 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law. Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or 824 - 8111. Equal Employment Opportunity Policy Statement CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.
Job Title: Operations Project Management Analyst (Senior) Pay Rate: 60/hr W2 + 7/hr referral Location: Ft Meade, MD Duration: 6 Months Temp to Perm Top Requirements Active TS/SCI clearance 12+ years exp AND a Bachelors degree, or +4 years exp in lieu of Bachelors or -2 years exp with Masters Sec+ cert, or any other DoD IAT Level II cert ITIL v3 or v4 Client is currently seeking an Operations Project Management Analyst for a large Government Integrator in the Baltimore Metro area. This Operations Project Manager will support the Service Operations Service Management Office (SOSMO) providing an ITIL (Information Technology Infrastructure Library) based methodology for Change, Incident, and Problem/Performance Management. What you'll do: Provide daily, weekly, and monthly program and performance trends & analysis for DJOC Operations. This reporting shall include information pertaining to: Documented incidents, Problems, Known errors, Events, Changes, ASIs and releases & deployments Collect, measure, and report on key performance indicators and critical success factors for both the SMO program and SMO functions to include at a minimum Incident Management, Problem Management, Change Management, Release & Deployment Management, Event Management, along with Capacity and Availability measures in support of Performance Management activities. Ability to apply advanced technical principles, theories, and concepts. Develops solutions to complex technical issues and problems that affect multiple area or disciplines. Required Qualifications: Bachelor's degree in a relevant technical discipline and minimum of 11.5 years of overall related experience or Masters with a minimum of 10 years of prior relevant experience. 4+ years of additional related years of experience is accepted in lieu of a degree. Active TS/SCI security clearance. ITIL V3 or V4 Foundations Currently possess DoD 8750 certification at IAT level II, Security+ce Experience with MS Office products (Word, Excel, and PowerPoint) working with large data sets Good oral and written communication skills Preferred Qualifications: ITIL Master or ITIL Strategist certification Experience briefing Senior Leaders
10/02/2025
Full time
Job Title: Operations Project Management Analyst (Senior) Pay Rate: 60/hr W2 + 7/hr referral Location: Ft Meade, MD Duration: 6 Months Temp to Perm Top Requirements Active TS/SCI clearance 12+ years exp AND a Bachelors degree, or +4 years exp in lieu of Bachelors or -2 years exp with Masters Sec+ cert, or any other DoD IAT Level II cert ITIL v3 or v4 Client is currently seeking an Operations Project Management Analyst for a large Government Integrator in the Baltimore Metro area. This Operations Project Manager will support the Service Operations Service Management Office (SOSMO) providing an ITIL (Information Technology Infrastructure Library) based methodology for Change, Incident, and Problem/Performance Management. What you'll do: Provide daily, weekly, and monthly program and performance trends & analysis for DJOC Operations. This reporting shall include information pertaining to: Documented incidents, Problems, Known errors, Events, Changes, ASIs and releases & deployments Collect, measure, and report on key performance indicators and critical success factors for both the SMO program and SMO functions to include at a minimum Incident Management, Problem Management, Change Management, Release & Deployment Management, Event Management, along with Capacity and Availability measures in support of Performance Management activities. Ability to apply advanced technical principles, theories, and concepts. Develops solutions to complex technical issues and problems that affect multiple area or disciplines. Required Qualifications: Bachelor's degree in a relevant technical discipline and minimum of 11.5 years of overall related experience or Masters with a minimum of 10 years of prior relevant experience. 4+ years of additional related years of experience is accepted in lieu of a degree. Active TS/SCI security clearance. ITIL V3 or V4 Foundations Currently possess DoD 8750 certification at IAT level II, Security+ce Experience with MS Office products (Word, Excel, and PowerPoint) working with large data sets Good oral and written communication skills Preferred Qualifications: ITIL Master or ITIL Strategist certification Experience briefing Senior Leaders
Wilmington Savings Fund Society
Wilmington, Delaware
Job Description At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service is more than part of our name, it's our mission and our purpose. The Production Support Analyst II will serve as a third-level application support personnel in a matrixed team. The incumbent will help support a complex IT environment, which includes SaaS and OnPrem implementation of various products related to the financial and banking environment. WSFS Bank will only consider candidates who are presently authorized to work for any employer in the United States and who will not require work visa sponsorship from WSFS Bank now or in the future in order to retain their authorization to work in the United States. Job Responsibilities: Perform troubleshooting and incident response within the IT production environment to ensure system stability and performance. Work on ticketing queues and resolve incidents, issues, and problems as they are logged with technical expertise and by referring to Playbooks and runbooks. Operate within ITIL frameworks, demonstrating sound judgment in assessing impacts, coordinating responses, and documenting event timelines for post-mortem and root cause analysis (RCA) reports. Perform infrastructure/application monitoring and health checks to minimize service disruptions and impact on end users. Investigate, communicate, and resolve moderate to complex technical issues related to application deployment, break-fix, and performance infrastructure dependencies Facilitate and manage major incident calls, bringing together internal teams and external vendors to ensure timely resolution. Create and maintain comprehensive documentation including templates, playbooks, runbooks and troubleshooting procedures. Build reports from CMDB data on Excel or Power BI Write small batch scripts to automate log collection and support daily operational tasks. Minimum Qualifications: Bachelor's degree in technology discipline is preferred. Minimum of 4 years of hands-on second-to-third-level application support or production support experience in a high-volume transaction processing environment. Banking or Financial Services industry experience is highly preferred. Demonstrated understanding of ITIL processes. ITIL Foundation certification is highly preferred. CompTIA Network+, Server+, or Security+, Windows Server / Active Directory, Azure or AWS Associate level certifications are a plus Experience working with tools like Ivanti, ServiceNow, Maximo, etc., for incident, change, and problem management is preferred. Demonstrated experience using a ticketing system Knowledge and experience for implementing changes onto Windows servers Familiarity with Windows system commands and log collection tools. Working knowledge of basic networking concepts, including SFTP, RDP, VLANs, SaaS, and on-premises data networks. Demonstrated experience leveraging Microsoft Office 365 Demonstrated experience creating and maintaining documentation. Excellent analytical, problem-solving, prioritization, and decision-making skills. Exceptional communication and interpersonal skills Ability to interact with associates at all levels, adapting style as needed for technical or non-technical audiences, to communicate complex policies, procedures, issue status and updates to stakeholders is a must. Detail oriented with a high sense of urgency, and ability to manage multiple issues through resolution is a must. Willing to work a flexible schedule including nights and weekends based on planned deployments, releases, or upgrades. Salary Range: $75,502.00 - $124,039.00Individual base pay may vary on additional factors such as the candidate's experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs. In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate's location and employment status. For more information about Associate benefits, please visit WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at . WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
09/28/2025
Full time
Job Description At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our Communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service is more than part of our name, it's our mission and our purpose. The Production Support Analyst II will serve as a third-level application support personnel in a matrixed team. The incumbent will help support a complex IT environment, which includes SaaS and OnPrem implementation of various products related to the financial and banking environment. WSFS Bank will only consider candidates who are presently authorized to work for any employer in the United States and who will not require work visa sponsorship from WSFS Bank now or in the future in order to retain their authorization to work in the United States. Job Responsibilities: Perform troubleshooting and incident response within the IT production environment to ensure system stability and performance. Work on ticketing queues and resolve incidents, issues, and problems as they are logged with technical expertise and by referring to Playbooks and runbooks. Operate within ITIL frameworks, demonstrating sound judgment in assessing impacts, coordinating responses, and documenting event timelines for post-mortem and root cause analysis (RCA) reports. Perform infrastructure/application monitoring and health checks to minimize service disruptions and impact on end users. Investigate, communicate, and resolve moderate to complex technical issues related to application deployment, break-fix, and performance infrastructure dependencies Facilitate and manage major incident calls, bringing together internal teams and external vendors to ensure timely resolution. Create and maintain comprehensive documentation including templates, playbooks, runbooks and troubleshooting procedures. Build reports from CMDB data on Excel or Power BI Write small batch scripts to automate log collection and support daily operational tasks. Minimum Qualifications: Bachelor's degree in technology discipline is preferred. Minimum of 4 years of hands-on second-to-third-level application support or production support experience in a high-volume transaction processing environment. Banking or Financial Services industry experience is highly preferred. Demonstrated understanding of ITIL processes. ITIL Foundation certification is highly preferred. CompTIA Network+, Server+, or Security+, Windows Server / Active Directory, Azure or AWS Associate level certifications are a plus Experience working with tools like Ivanti, ServiceNow, Maximo, etc., for incident, change, and problem management is preferred. Demonstrated experience using a ticketing system Knowledge and experience for implementing changes onto Windows servers Familiarity with Windows system commands and log collection tools. Working knowledge of basic networking concepts, including SFTP, RDP, VLANs, SaaS, and on-premises data networks. Demonstrated experience leveraging Microsoft Office 365 Demonstrated experience creating and maintaining documentation. Excellent analytical, problem-solving, prioritization, and decision-making skills. Exceptional communication and interpersonal skills Ability to interact with associates at all levels, adapting style as needed for technical or non-technical audiences, to communicate complex policies, procedures, issue status and updates to stakeholders is a must. Detail oriented with a high sense of urgency, and ability to manage multiple issues through resolution is a must. Willing to work a flexible schedule including nights and weekends based on planned deployments, releases, or upgrades. Salary Range: $75,502.00 - $124,039.00Individual base pay may vary on additional factors such as the candidate's experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs. In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate's location and employment status. For more information about Associate benefits, please visit WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at . WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
ServiceNow Project Architect We are currently seeking a detailed, communicative ServiceNow System Administrator to join our team. The ideal candidate will be a part of the ServiceNow platform implementation team within the company. • Participate in the implementation and configuration of ServiceNow products • Support the discovery, requirements gathering, and the build out of core ServiceNow functionality • Collaborate with developers and business analysts in an Agile development environment • Support testing, configuration, change, and release management • Support development efforts, as needed • Performs day-to-day administration of the ServiceNow platform • Maintains the integrity of the ServiceNow platform across production and non-production environments • Maintains the stability and usability of the ServiceNow platform by performing application maintenance and managing support for incidents related to ServiceNow applications • Provides ServiceNow configuration assistance including, but not limited to: form tailoring, workflow administration, report setup, data imports, LDAP integration and software integrations • Assists with troubleshooting upgrade/patch/release management issues • Maintain responsibility for completion and accuracy of work products The ideal candidate will have Service Now implementation experience, as well as; 3-5 years of experience in a technical role Experience with ITSM and at least one other area: ITOM, ITAM, Security Operations, GRC Experience performing upgrades and system clones Ability to configure ServiceNow ITSM applications in alignment with approved design plans Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS SQL query creation, connecting to and pulling data from Oracle and MySQL databases Experience developing custom portal web pages in ServiceNow Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability Strong leadership as well as oral and written communication skills Developed problem-solving and analytical abilities Strong customer service and interpersonal skills ServiceNow Certified Implementation Specialist - ITSM preferred ITIL certification preferred - provided by Dice
01/29/2021
Full time
ServiceNow Project Architect We are currently seeking a detailed, communicative ServiceNow System Administrator to join our team. The ideal candidate will be a part of the ServiceNow platform implementation team within the company. • Participate in the implementation and configuration of ServiceNow products • Support the discovery, requirements gathering, and the build out of core ServiceNow functionality • Collaborate with developers and business analysts in an Agile development environment • Support testing, configuration, change, and release management • Support development efforts, as needed • Performs day-to-day administration of the ServiceNow platform • Maintains the integrity of the ServiceNow platform across production and non-production environments • Maintains the stability and usability of the ServiceNow platform by performing application maintenance and managing support for incidents related to ServiceNow applications • Provides ServiceNow configuration assistance including, but not limited to: form tailoring, workflow administration, report setup, data imports, LDAP integration and software integrations • Assists with troubleshooting upgrade/patch/release management issues • Maintain responsibility for completion and accuracy of work products The ideal candidate will have Service Now implementation experience, as well as; 3-5 years of experience in a technical role Experience with ITSM and at least one other area: ITOM, ITAM, Security Operations, GRC Experience performing upgrades and system clones Ability to configure ServiceNow ITSM applications in alignment with approved design plans Knowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing Experience with developing ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS SQL query creation, connecting to and pulling data from Oracle and MySQL databases Experience developing custom portal web pages in ServiceNow Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability Strong leadership as well as oral and written communication skills Developed problem-solving and analytical abilities Strong customer service and interpersonal skills ServiceNow Certified Implementation Specialist - ITSM preferred ITIL certification preferred - provided by Dice
Description Position Summary: SAIC is seeking a Technical Business Analyst to join our team supporting a major state & local government customer. The Technical Business Analyst is responsible for working with our internal development team as well as the customer to define specific business requirements for development requests. The ideal candidate must also serve as a backup to all position responsibilities using legacy technology and implement capabilities throughout the enterprise for a large infrastructure support program. Essential duties of this position include: • Work with the internal development team and the customer to define specific requirements on development requests • Knowledge of development lifecycle • Communicate effectively by using dashboards, power points, reports. • Familiarity with ServiceNow • Execute a holistic view across the Service Management disciplines The Service Mapping Analyst stays abreast of new features and functionality, playing a key role in driving continual service improvement. You will have the opportunity to solve complex problems, design user-friendly interfaces, and optimize processes through automation. This position offers the chance to improve the speed, efficiency, and reporting capability of IT services. The Service Mapping Analyst will also play a key role in representing current and future capabilities of supporting ITSM tools, and contributing to long-term strategy as well as tactical activities leading to the continual improvement of the environment to meet objectives. Qualifications Required Experience: Bachelors and four (4) years or more of related experience; Masters and two (2) years related experience. May consider an additional 4 years of experience in lieu of a degree ITIL certification preferred (Foundation or above) Strong skills with: MS Office products and Microsoft SharePoint Understanding of ServiceNow functionality Desired Background / Experience Excellent communicator and collaborator, capable of working independently and in small groups Ability to lead / assist with formulation and definition of solution scope and objectives while working with a team of reporting developers / analysts on functional requirements and specifications. Serves as a subject matter expert for automation, orchestration and development of ServiceNow requirements Facilitates the negotiation of the scope of the configuration management process in collaboration with process owners and IT business stakeholders. Works with other process owners to ensure an integrated approach to the design, implementation, and coordination of interfaces between configuration management and other service management processes. (Change, Release, Incident, and Knowledge). Ensures changes to the configuration management processes are properly approved and communicated. Target salary range: $85,001 - $95,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. Overview SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.
01/29/2021
Full time
Description Position Summary: SAIC is seeking a Technical Business Analyst to join our team supporting a major state & local government customer. The Technical Business Analyst is responsible for working with our internal development team as well as the customer to define specific business requirements for development requests. The ideal candidate must also serve as a backup to all position responsibilities using legacy technology and implement capabilities throughout the enterprise for a large infrastructure support program. Essential duties of this position include: • Work with the internal development team and the customer to define specific requirements on development requests • Knowledge of development lifecycle • Communicate effectively by using dashboards, power points, reports. • Familiarity with ServiceNow • Execute a holistic view across the Service Management disciplines The Service Mapping Analyst stays abreast of new features and functionality, playing a key role in driving continual service improvement. You will have the opportunity to solve complex problems, design user-friendly interfaces, and optimize processes through automation. This position offers the chance to improve the speed, efficiency, and reporting capability of IT services. The Service Mapping Analyst will also play a key role in representing current and future capabilities of supporting ITSM tools, and contributing to long-term strategy as well as tactical activities leading to the continual improvement of the environment to meet objectives. Qualifications Required Experience: Bachelors and four (4) years or more of related experience; Masters and two (2) years related experience. May consider an additional 4 years of experience in lieu of a degree ITIL certification preferred (Foundation or above) Strong skills with: MS Office products and Microsoft SharePoint Understanding of ServiceNow functionality Desired Background / Experience Excellent communicator and collaborator, capable of working independently and in small groups Ability to lead / assist with formulation and definition of solution scope and objectives while working with a team of reporting developers / analysts on functional requirements and specifications. Serves as a subject matter expert for automation, orchestration and development of ServiceNow requirements Facilitates the negotiation of the scope of the configuration management process in collaboration with process owners and IT business stakeholders. Works with other process owners to ensure an integrated approach to the design, implementation, and coordination of interfaces between configuration management and other service management processes. (Change, Release, Incident, and Knowledge). Ensures changes to the configuration management processes are properly approved and communicated. Target salary range: $85,001 - $95,000. The estimate displayed represents the typical salary range for this position based on experience and other factors. Overview SAIC is a premier technology integrator solving our nation's modernization and readiness challenges. Our offerings across defense, space, civilian, and intelligence markets include high-end solutions in engineering, IT, and mission outcomes. We integrate the best components from our portfolio with our partner's ecosystem to deliver innovative and effective solutions. We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, VA, SAIC has annual revenues of nearly $7.1 billion. For information, visit saic.com or Working at SAIC for benefits details. SAIC is an Equal Opportunity Employer empowering people no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. We strive to create a diverse, inclusive and respectful work culture that values all.
Company Summary Join our team! As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company's continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For® list for the fifth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit Job Summary As a part of the ServiceNow Development team, the Senior Integration Engineer will support the adoption, utilization and ongoing operations of the ServiceNow implementation. You will be part of a synergistic team that embraces Agile and DevOps best practices. Responsibilities: Participates in the design, development, configuration and maintenance of the ServiceNow components such as Service Catalog, Service Portal, Change/Incident/Problem Management, Asset Management, CMDB, Discovery, Release Management, Discovery, and Event Management. Contribute to full life-cycle application development/configuration including user requirements, specifications, design, application configuration, API service design, web services development, testing, documentation, etc. Prepare detailed specifications and documentation from which programs will be configured, written, designed, coded, tested and debugged. Lead discussions on assigned projects or efforts with users and develop business relationships and integrate activities with other IT departments to ensure successful implementation. May lead small projects or regularly mentor other team members follow coding standards or best practices aligning with ServiceNow architectural standards. Conduct code reviews. Researches, designs, plans, and drives implementations of new ServiceNow solutions and enterprise technologies. Works with Project Managers and Business Analysts to produce project delivery estimates and manage the transition from analysis through to design and delivery. Mentor junior developers share knowledge and guide through standards and best practices. Monitor and report to management on the status of project efforts, anticipating/identifying issues that inhibit the attainment of project goals and implementing corrective actions. Administration, Installation, and support of ServiceNow suite of products Production and Non-Production Support including Identification, diagnosis, and remediation or escalation of operational issues Qualifications: Experience in designing and implementing business applications using Service Oriented Architecture (SOA) to provide concrete reusable service Having hands-on experience in application integration using ServiceNow technologies including REST, SOAP, FTP Having hands-on experience in ServiceNow Discovery, CMDB, Orchestration, and Event Management Experience developing workflows, Business Rules, ACLS, Client Scripts, Script Includes, UI Policies, Date Policies, UI Actions, and table extension in ServiceNow. Proficient using SOAPUI or other tools to test SOAP/REST Web Service APIs Strong working knowledge of enterprise integration architecture and enterprise application Solid experience with XML programming (transformations, schema definitions, etc.) and W3C standards Strong experience in understanding of issues around integration with large volumes of data, real-time synchronous and asynchronous integration Strong written and verbal communication skills Extensive knowledge and experience working in an Agile environment Education, Certifications & Experience: Bachelor's Degree or equivalent combination education and experience ServiceNow Administration Certification ITILv3 Typically, 5-7 years of directly related experience First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers. - provided by Dice
10/01/2020
Full time
Company Summary Join our team! As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the company's continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For® list for the fifth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit Job Summary As a part of the ServiceNow Development team, the Senior Integration Engineer will support the adoption, utilization and ongoing operations of the ServiceNow implementation. You will be part of a synergistic team that embraces Agile and DevOps best practices. Responsibilities: Participates in the design, development, configuration and maintenance of the ServiceNow components such as Service Catalog, Service Portal, Change/Incident/Problem Management, Asset Management, CMDB, Discovery, Release Management, Discovery, and Event Management. Contribute to full life-cycle application development/configuration including user requirements, specifications, design, application configuration, API service design, web services development, testing, documentation, etc. Prepare detailed specifications and documentation from which programs will be configured, written, designed, coded, tested and debugged. Lead discussions on assigned projects or efforts with users and develop business relationships and integrate activities with other IT departments to ensure successful implementation. May lead small projects or regularly mentor other team members follow coding standards or best practices aligning with ServiceNow architectural standards. Conduct code reviews. Researches, designs, plans, and drives implementations of new ServiceNow solutions and enterprise technologies. Works with Project Managers and Business Analysts to produce project delivery estimates and manage the transition from analysis through to design and delivery. Mentor junior developers share knowledge and guide through standards and best practices. Monitor and report to management on the status of project efforts, anticipating/identifying issues that inhibit the attainment of project goals and implementing corrective actions. Administration, Installation, and support of ServiceNow suite of products Production and Non-Production Support including Identification, diagnosis, and remediation or escalation of operational issues Qualifications: Experience in designing and implementing business applications using Service Oriented Architecture (SOA) to provide concrete reusable service Having hands-on experience in application integration using ServiceNow technologies including REST, SOAP, FTP Having hands-on experience in ServiceNow Discovery, CMDB, Orchestration, and Event Management Experience developing workflows, Business Rules, ACLS, Client Scripts, Script Includes, UI Policies, Date Policies, UI Actions, and table extension in ServiceNow. Proficient using SOAPUI or other tools to test SOAP/REST Web Service APIs Strong working knowledge of enterprise integration architecture and enterprise application Solid experience with XML programming (transformations, schema definitions, etc.) and W3C standards Strong experience in understanding of issues around integration with large volumes of data, real-time synchronous and asynchronous integration Strong written and verbal communication skills Extensive knowledge and experience working in an Agile environment Education, Certifications & Experience: Bachelor's Degree or equivalent combination education and experience ServiceNow Administration Certification ITILv3 Typically, 5-7 years of directly related experience First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers. - provided by Dice
Description The SATCOM Transmissions Analyst will support the planning, engineering, provisioning, and implementation of satellite-based telecommunications networks and services. The Analyst will coordinate with the Regional Satellite Support Center (RSSC), Contingency Exercise Branches (CONEXs), Defense Information Systems Agency (DISA), deployed units, service components, and combatant commands to assist in the validation of military satellite access requests (SARs), gateway access requests (GARs), and commercial satellite communications requirements. The Analyst will review published satellite access and gateway access authorizations for discrepancies and disseminate to the appropriate/impacted customers, review all Authorized Service Interruptions (ASIs) affecting satellite based communications and assets; correct and clarify discrepancies in narrative. Author ASIs on behalf of CENTCOM components for CENTCOM directed actions, and file/record/manage SATCOM mission information in multiple databases. Maintain and update CENTCOM CCSD Portal with SATCOM circuit and terminal identification information in accordance with SAA, GAA, and DISA TSOs. In addition, the Analyst will be required to: Conduct satellite based interference characterization, obtain operational impact analysis from affected components/reporting authorities, and assist satellite providers/satellite vendors in identifying potential sources of satellite based interference. Track and assist in the resolution of link outages/degradations and track non-communications impacting interference to resolution. Proactively monitors satellite network connectivity with existing toolsets. Engage satellite network operation centers to resolve outages. Use Remedy ticketing system to track and report all SATCOM problems and incidents impacting satellite links and terminals. Perform trend analysis of Remedy tickets. Prepare presentations to brief CENTCOM leadership on pertinent SATCOM events and issues. Evaluate analytically and systematically problems of workflows, organization, and planning and develops appropriate corrective action plans. Maintain and update various SATCOM interconnectivity network diagrams using Microsoft Visio. Qualifications Required Qualifications: Active Top Secret/SCI is required. Bachelor's Degree and 2+ years of experience; OR, High School equivalent and 6+ years of experience. COMP TIA Sec + certification required. This position requires 0-10% OCONUS travel. Experience supporting customers' needs in large, medium, and small-scale operational environments and use all available resources. Knowledge of the ====ENTCOM Area of Operations is required. Working knowledge of Microsoft products like Outlook, Word, Excel, Power Point, and MS Project is preferred. Working Knowledge of ITILv3 based Incident & Change management ticketing system like Remedy is preferred. Strong interpersonal and presentation skills for interacting with team members and customers. Demonstrates strong analytical and problem solving skills in making the appropriate technical decisions. My SAIC Benefits . - provided by Dice
10/01/2020
Full time
Description The SATCOM Transmissions Analyst will support the planning, engineering, provisioning, and implementation of satellite-based telecommunications networks and services. The Analyst will coordinate with the Regional Satellite Support Center (RSSC), Contingency Exercise Branches (CONEXs), Defense Information Systems Agency (DISA), deployed units, service components, and combatant commands to assist in the validation of military satellite access requests (SARs), gateway access requests (GARs), and commercial satellite communications requirements. The Analyst will review published satellite access and gateway access authorizations for discrepancies and disseminate to the appropriate/impacted customers, review all Authorized Service Interruptions (ASIs) affecting satellite based communications and assets; correct and clarify discrepancies in narrative. Author ASIs on behalf of CENTCOM components for CENTCOM directed actions, and file/record/manage SATCOM mission information in multiple databases. Maintain and update CENTCOM CCSD Portal with SATCOM circuit and terminal identification information in accordance with SAA, GAA, and DISA TSOs. In addition, the Analyst will be required to: Conduct satellite based interference characterization, obtain operational impact analysis from affected components/reporting authorities, and assist satellite providers/satellite vendors in identifying potential sources of satellite based interference. Track and assist in the resolution of link outages/degradations and track non-communications impacting interference to resolution. Proactively monitors satellite network connectivity with existing toolsets. Engage satellite network operation centers to resolve outages. Use Remedy ticketing system to track and report all SATCOM problems and incidents impacting satellite links and terminals. Perform trend analysis of Remedy tickets. Prepare presentations to brief CENTCOM leadership on pertinent SATCOM events and issues. Evaluate analytically and systematically problems of workflows, organization, and planning and develops appropriate corrective action plans. Maintain and update various SATCOM interconnectivity network diagrams using Microsoft Visio. Qualifications Required Qualifications: Active Top Secret/SCI is required. Bachelor's Degree and 2+ years of experience; OR, High School equivalent and 6+ years of experience. COMP TIA Sec + certification required. This position requires 0-10% OCONUS travel. Experience supporting customers' needs in large, medium, and small-scale operational environments and use all available resources. Knowledge of the ====ENTCOM Area of Operations is required. Working knowledge of Microsoft products like Outlook, Word, Excel, Power Point, and MS Project is preferred. Working Knowledge of ITILv3 based Incident & Change management ticketing system like Remedy is preferred. Strong interpersonal and presentation skills for interacting with team members and customers. Demonstrates strong analytical and problem solving skills in making the appropriate technical decisions. My SAIC Benefits . - provided by Dice
Taos is looking for an experienced, enthusiastic and articulate Senior Site Reliability Engineer. One that is comfortable and efficient in a fast-paced enterprise IT environment. Job Duties and Responsibilities The Site Reliability Engineer (SRE) will be responsible for both uplifting and maintaining our evolving technology platforms, infrastructure and technology controls. As an SRE, the role will include both oversight for production operations of our systems, as well as development/engineering of solutions to maximize system reliability & automation. The role will address three dimensions: • Tools Coverage - Assess the tools coverage and ensure sufficient monitoring is in place to enable mature observability and data driven decision making • Defining and educating Engineering teams - Process, Procedures, Guide Rails and best practices • Culture - Inculcate the culture of high performing teams and adopt the ways of working with the influence of SRE The role will need to work with a global team responsible for a mission critical business function, and will partner with Infrastructure, DevOps and Core practices (like Security, Identity, ProdOps, Cloud platform and Tools) teams to identify and implement automation opportunities to drive down toil, reduce technical debt and improve system reliability. What you'll be doing Own the Infrastructure, APM and work with DevOps teams to Build, Release, Monitor and run the services to improve service reliably Write software to automate API-driven tasks at scale and contribute to the product codebase in Java, JS, React, Node, Go and Python Work with Ansible, Puppet, Chef, Terraform or another config management / orchestration suite, know where it's broken, work towards fixing them and explore new alternatives Define and accelerate implementation of support processes, tools and best practices Maintain services once they are live by measuring and monitoring availability, latency and overall system reliability Handle cross team performance issues from identification of the cause, determining the areas of improvement and driving those actions to closure Performance and maturity baselining of DevOps process, tools maturity & coverage, metrics, technology and engineering practices Define, Measure and improve Reliability Metrics (SLO/SLI), Observability (Monitoring, Logging-Tracing solutions), Ops process (Incident, Problem Mgmt) and streamline - automate release management Strong believer of automation to bring in sustained continuous improvement by automating Toil, Runbooks, Improving ability of the applications to auto heal leading to improved reliability What you'll bring with you Knowledge in the one or more of the following key areas: Ops maturity (performance testing, monitoring, operations - SIP), APM, Performance Benchmarking, Software Design and lifecycle (planning - discovery to provision), Infosec (including compliance, security) Good understanding & implementation experience using 12-factor App principle Exp in building monitoring/metrics & alerting tool (APM tool), custom dashboard for each Application stack against supported environment Expertise with Python-related Technologies and Frameworks Exp with Unix/Linux-OS Internals and administration or Networking and SME on at least one of the Cloud computing Infrastructure - ====P / Azure / AWS Skills - Requirements The successful candidate will have the following attributes/qualifications: Bachelor's/ Master's Degree and 10+ years of Development and Operations related experience and/or training; or equivalent combination of education and experience Relevant experience as SRE would be an added advantage Good understanding of uplifting the maturity (App Engineering practices & Ops) Understanding of software delivery lifecycles, particularly Agile/Lean & DevOps Proven experience in handling large scale and growing infrastructure across Data Centres and heterogeneous Cloud platforms Experience as a service owner in managing large - geographically diverse stake holders Ability to work with creative - fast growing engineering team and motivate them to deliver their best work History of driving innovation Familiarity with handling Containerization - Kubernetes, Docker, Rancher, etc Kafka, Yarn, Elastic Search etc. Source code management and Implementation of Security best practices. Tech Stack - Python, Falcon, Elastic Search, MongoDB, AWS (SQS S3), Map Reduce Data science (AI/ ML) and analytics to be able to predict failures / operational issues Be a subject matter expert, able to upskill / cross skill engineering teams on SRE principles, tools and execution Troubleshoot, debug, and diagnose operational issues and drive them to closure. Monitor the health of Dish-Sling services, and define as well as track reliability metrics Who is Taos? Taos helps today's enterprises and rapidly growing businesses harness the power of the cloud and DevOps with digital transformation and optimization solutions. From Executive Leadership to our delivery teams, Taos listens, understands, and delivers best-in-class work. Our deep technical expertise and solutions-driven approach help address our client's biggest business challenges and opportunities. As a Global Leader of Cloud and DevOps, Taos continues to solve What's Next. Talent at our Core Taos Consultants are adaptable problem-solvers, growth-minded doers, and lifelong learners. Thanks to this mindset, we have helped thousands of clients achieve their goals and solve their challenges. From Cloud Architects to Security Analysts to DevOps Engineers, Taos is always seeking the best and brightest technical talent. Joining Taos gives you the opportunity to work with national enterprises and innovative Silicon Valley companies. Our model provides the support and benefits of full-time employment while giving you exposure to a variety of environments and technologies to sharpen your skills and deepen your technical expertise. These advantages combined with competitive benefits, continuous training and education, and a clear career progression path make Taos a great place to work. Referrals: We love referrals so much that we pay for them! If you know someone that you would recommend, send an email to or Contact Us and we will do the rest! We'll make sure that you receive the $1000 referral bonus after they are employed with us. Compensation: Our compensation package includes a competitive salary, medical and dental insurance, 401k, paid vacation, sick time and holiday pay, plus loads of free training (Puppet, Chef, Nagios, LAMP Stack, PMP, ITIL, Python, etc.)! Equal Opportunity: Taos Mountain, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability. Veterans are encouraged to apply! E-Verify Participant: This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Please go to and review the E-Verify Participant and Right to Work links for more information. #DICE - provided by Dice
09/28/2020
Full time
Taos is looking for an experienced, enthusiastic and articulate Senior Site Reliability Engineer. One that is comfortable and efficient in a fast-paced enterprise IT environment. Job Duties and Responsibilities The Site Reliability Engineer (SRE) will be responsible for both uplifting and maintaining our evolving technology platforms, infrastructure and technology controls. As an SRE, the role will include both oversight for production operations of our systems, as well as development/engineering of solutions to maximize system reliability & automation. The role will address three dimensions: • Tools Coverage - Assess the tools coverage and ensure sufficient monitoring is in place to enable mature observability and data driven decision making • Defining and educating Engineering teams - Process, Procedures, Guide Rails and best practices • Culture - Inculcate the culture of high performing teams and adopt the ways of working with the influence of SRE The role will need to work with a global team responsible for a mission critical business function, and will partner with Infrastructure, DevOps and Core practices (like Security, Identity, ProdOps, Cloud platform and Tools) teams to identify and implement automation opportunities to drive down toil, reduce technical debt and improve system reliability. What you'll be doing Own the Infrastructure, APM and work with DevOps teams to Build, Release, Monitor and run the services to improve service reliably Write software to automate API-driven tasks at scale and contribute to the product codebase in Java, JS, React, Node, Go and Python Work with Ansible, Puppet, Chef, Terraform or another config management / orchestration suite, know where it's broken, work towards fixing them and explore new alternatives Define and accelerate implementation of support processes, tools and best practices Maintain services once they are live by measuring and monitoring availability, latency and overall system reliability Handle cross team performance issues from identification of the cause, determining the areas of improvement and driving those actions to closure Performance and maturity baselining of DevOps process, tools maturity & coverage, metrics, technology and engineering practices Define, Measure and improve Reliability Metrics (SLO/SLI), Observability (Monitoring, Logging-Tracing solutions), Ops process (Incident, Problem Mgmt) and streamline - automate release management Strong believer of automation to bring in sustained continuous improvement by automating Toil, Runbooks, Improving ability of the applications to auto heal leading to improved reliability What you'll bring with you Knowledge in the one or more of the following key areas: Ops maturity (performance testing, monitoring, operations - SIP), APM, Performance Benchmarking, Software Design and lifecycle (planning - discovery to provision), Infosec (including compliance, security) Good understanding & implementation experience using 12-factor App principle Exp in building monitoring/metrics & alerting tool (APM tool), custom dashboard for each Application stack against supported environment Expertise with Python-related Technologies and Frameworks Exp with Unix/Linux-OS Internals and administration or Networking and SME on at least one of the Cloud computing Infrastructure - ====P / Azure / AWS Skills - Requirements The successful candidate will have the following attributes/qualifications: Bachelor's/ Master's Degree and 10+ years of Development and Operations related experience and/or training; or equivalent combination of education and experience Relevant experience as SRE would be an added advantage Good understanding of uplifting the maturity (App Engineering practices & Ops) Understanding of software delivery lifecycles, particularly Agile/Lean & DevOps Proven experience in handling large scale and growing infrastructure across Data Centres and heterogeneous Cloud platforms Experience as a service owner in managing large - geographically diverse stake holders Ability to work with creative - fast growing engineering team and motivate them to deliver their best work History of driving innovation Familiarity with handling Containerization - Kubernetes, Docker, Rancher, etc Kafka, Yarn, Elastic Search etc. Source code management and Implementation of Security best practices. Tech Stack - Python, Falcon, Elastic Search, MongoDB, AWS (SQS S3), Map Reduce Data science (AI/ ML) and analytics to be able to predict failures / operational issues Be a subject matter expert, able to upskill / cross skill engineering teams on SRE principles, tools and execution Troubleshoot, debug, and diagnose operational issues and drive them to closure. Monitor the health of Dish-Sling services, and define as well as track reliability metrics Who is Taos? Taos helps today's enterprises and rapidly growing businesses harness the power of the cloud and DevOps with digital transformation and optimization solutions. From Executive Leadership to our delivery teams, Taos listens, understands, and delivers best-in-class work. Our deep technical expertise and solutions-driven approach help address our client's biggest business challenges and opportunities. As a Global Leader of Cloud and DevOps, Taos continues to solve What's Next. Talent at our Core Taos Consultants are adaptable problem-solvers, growth-minded doers, and lifelong learners. Thanks to this mindset, we have helped thousands of clients achieve their goals and solve their challenges. From Cloud Architects to Security Analysts to DevOps Engineers, Taos is always seeking the best and brightest technical talent. Joining Taos gives you the opportunity to work with national enterprises and innovative Silicon Valley companies. Our model provides the support and benefits of full-time employment while giving you exposure to a variety of environments and technologies to sharpen your skills and deepen your technical expertise. These advantages combined with competitive benefits, continuous training and education, and a clear career progression path make Taos a great place to work. Referrals: We love referrals so much that we pay for them! If you know someone that you would recommend, send an email to or Contact Us and we will do the rest! We'll make sure that you receive the $1000 referral bonus after they are employed with us. Compensation: Our compensation package includes a competitive salary, medical and dental insurance, 401k, paid vacation, sick time and holiday pay, plus loads of free training (Puppet, Chef, Nagios, LAMP Stack, PMP, ITIL, Python, etc.)! Equal Opportunity: Taos Mountain, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color national origin, sex, age, status as a protected veteran, or status as a qualified individual with disability. Veterans are encouraged to apply! E-Verify Participant: This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Please go to and review the E-Verify Participant and Right to Work links for more information. #DICE - provided by Dice
