Customer Support Specialists

  • arlincs
  • Sandy, UT
  • 06/11/2020
Full time Call Centre / CustomerService

Job Description

Responsibilities:

  • Respond to customer service requests within established SLA's via email, phone, live chat, etc.
  • Take ownership of resolving customer service issues from start to finish
  • Exhibit a high level of familiarity with our applications and their functionality
  • Other related duties as assigned
  • Willingness to work weekends/evenings and occasional overtime, although this is rare. Typical schedule is Monday through Friday and covers shifts starting as early as 5:45am MST and the last shift ends at 7pm MST.

Qualifications:

  • 1-2 years of experience in at least one of the following areas: Software as a Service (SaaS), health care provider, health care billing, wellness, and/or health care setting
  • Proven customer service skills and a desire to grow within the customer success profession
  • Laser-focused customer attention and dedication to rapid problem solving and ticket response
  • Impressive organizational skills and attention to detail
  • Adept at juggling multiple tasks and customer support requests at the same time
  • Able to work both independently and as a member of the team
  • Strong communication skills, both verbal and written
  • Familiarity with online and Microsoft application tools; Salesforce Service Cloud is a plus
  • Familiarity with mobile technology
  • High tolerance for ambiguity and uncertainty
  • Positive, friendly, and professional demeanor with customers
  • Must be able to work 40 hours per week
  • Spanish speaker a plus

Limited travel, less than 10%.