Overview If you are a highly motivated individual with tax preparation experience and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will be working toward advancing our goal of "Powering Prosperity Around the World" by providing expert guidance, tax preparation, and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities: This is a virtual, customer-facing role; you will be using our state of the art video communications software (Smartlook) to interact with customers. Help TurboTax customers who are working on their tax returns or have delegated their tax returns with: Tax advice Full Service return preparation and signature Product/software inquires Tax calculations Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep (extensive) knowledge and expertise in the field of tax preparation. Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language. Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries. Document customer interactions Work continuously toward meeting company KPI metrics and Big Bet Goals. Participate in pilot testing, projects, and experience validations, as needed. Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance trainings, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time Qualifications: 2 or more years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients/customers per season for compensation, using commercial tax preparation software. Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. Must possess an active Preparer Tax Identification Number (PTIN). Working knowledge of Circular 230. Must be willing and available to work a minimum of 20 hours per week. Proficient with technology; solid knowledge of computer operations and software. Strong customer service skills - ability to interact with customers through video and audio tools in a professional, friendly, and confident manner. Excellent verbal and written communication skills Critical thinking, problem solving, research skills, and determination. Ability to work in a fast-paced environment with minimal supervision. Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria. Bilingual (English/Spanish) communication skills (written & spoken) a plus Must reside in the United States. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $22.30 - $28.49 Southern California $22.30 - $28.49 Colorado $21.24 - $27.14 Hawaii $22.30 - $28.49 Illinois $21.24 - $27.14 Maine $19.12 - $24.43 Maryland $21.24 - $27.14 Massachusetts $22.30 - $28.49 Minnesota $19.12 - $24.43 New Jersey $22.30 - $28.49 New York $22.30 - $28.49 Ohio $19.12 - $24.43 Vermont $21.24 - $27.14 Virginia $21.24 - $27.14 Washington $22.30 - $28.49 Washington DC $21.24 - $27.14 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers Benefits ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
11/13/2026
Full time
Overview If you are a highly motivated individual with tax preparation experience and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will be working toward advancing our goal of "Powering Prosperity Around the World" by providing expert guidance, tax preparation, and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities: This is a virtual, customer-facing role; you will be using our state of the art video communications software (Smartlook) to interact with customers. Help TurboTax customers who are working on their tax returns or have delegated their tax returns with: Tax advice Full Service return preparation and signature Product/software inquires Tax calculations Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep (extensive) knowledge and expertise in the field of tax preparation. Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language. Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries. Document customer interactions Work continuously toward meeting company KPI metrics and Big Bet Goals. Participate in pilot testing, projects, and experience validations, as needed. Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance trainings, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time Qualifications: 2 or more years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients/customers per season for compensation, using commercial tax preparation software. Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. Must possess an active Preparer Tax Identification Number (PTIN). Working knowledge of Circular 230. Must be willing and available to work a minimum of 20 hours per week. Proficient with technology; solid knowledge of computer operations and software. Strong customer service skills - ability to interact with customers through video and audio tools in a professional, friendly, and confident manner. Excellent verbal and written communication skills Critical thinking, problem solving, research skills, and determination. Ability to work in a fast-paced environment with minimal supervision. Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria. Bilingual (English/Spanish) communication skills (written & spoken) a plus Must reside in the United States. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $22.30 - $28.49 Southern California $22.30 - $28.49 Colorado $21.24 - $27.14 Hawaii $22.30 - $28.49 Illinois $21.24 - $27.14 Maine $19.12 - $24.43 Maryland $21.24 - $27.14 Massachusetts $22.30 - $28.49 Minnesota $19.12 - $24.43 New Jersey $22.30 - $28.49 New York $22.30 - $28.49 Ohio $19.12 - $24.43 Vermont $21.24 - $27.14 Virginia $21.24 - $27.14 Washington $22.30 - $28.49 Washington DC $21.24 - $27.14 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers Benefits ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Overview If you are a highly motivated individual with tax preparation experience and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will be working toward advancing our goal of "Powering Prosperity Around the World" by providing expert guidance, tax preparation, and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities: This is a virtual, customer-facing role; you will be using our state of the art video communications software (Smartlook) to interact with customers. Help TurboTax customers who are working on their tax returns or have delegated their tax returns with: Tax advice Full Service return preparation and signature Product/software inquires Tax calculations Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep (extensive) knowledge and expertise in the field of tax preparation. Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language. Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries. Document customer interactions Work continuously toward meeting company KPI metrics and Big Bet Goals. Participate in pilot testing, projects, and experience validations, as needed. Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance trainings, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time Qualifications: 2 or more years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients/customers per season for compensation, using commercial tax preparation software. Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. Must possess an active Preparer Tax Identification Number (PTIN). Working knowledge of Circular 230. Must be willing and available to work a minimum of 20 hours per week. Proficient with technology; solid knowledge of computer operations and software. Strong customer service skills - ability to interact with customers through video and audio tools in a professional, friendly, and confident manner. Excellent verbal and written communication skills Critical thinking, problem solving, research skills, and determination. Ability to work in a fast-paced environment with minimal supervision. Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria. Bilingual (English/Spanish) communication skills (written & spoken) a plus Must reside in the United States. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $22.30 - $28.49 Southern California $22.30 - $28.49 Colorado $21.24 - $27.14 Hawaii $22.30 - $28.49 Illinois $21.24 - $27.14 Maine $19.12 - $24.43 Maryland $21.24 - $27.14 Massachusetts $22.30 - $28.49 Minnesota $19.12 - $24.43 New Jersey $22.30 - $28.49 New York $22.30 - $28.49 Ohio $19.12 - $24.43 Vermont $21.24 - $27.14 Virginia $21.24 - $27.14 Washington $22.30 - $28.49 Washington DC $21.24 - $27.14 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers Benefits ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
11/13/2026
Full time
Overview If you are a highly motivated individual with tax preparation experience and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will be working toward advancing our goal of "Powering Prosperity Around the World" by providing expert guidance, tax preparation, and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities: This is a virtual, customer-facing role; you will be using our state of the art video communications software (Smartlook) to interact with customers. Help TurboTax customers who are working on their tax returns or have delegated their tax returns with: Tax advice Full Service return preparation and signature Product/software inquires Tax calculations Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep (extensive) knowledge and expertise in the field of tax preparation. Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language. Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries. Document customer interactions Work continuously toward meeting company KPI metrics and Big Bet Goals. Participate in pilot testing, projects, and experience validations, as needed. Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance trainings, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time Qualifications: 2 or more years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients/customers per season for compensation, using commercial tax preparation software. Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. Must possess an active Preparer Tax Identification Number (PTIN). Working knowledge of Circular 230. Must be willing and available to work a minimum of 20 hours per week. Proficient with technology; solid knowledge of computer operations and software. Strong customer service skills - ability to interact with customers through video and audio tools in a professional, friendly, and confident manner. Excellent verbal and written communication skills Critical thinking, problem solving, research skills, and determination. Ability to work in a fast-paced environment with minimal supervision. Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria. Bilingual (English/Spanish) communication skills (written & spoken) a plus Must reside in the United States. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $22.30 - $28.49 Southern California $22.30 - $28.49 Colorado $21.24 - $27.14 Hawaii $22.30 - $28.49 Illinois $21.24 - $27.14 Maine $19.12 - $24.43 Maryland $21.24 - $27.14 Massachusetts $22.30 - $28.49 Minnesota $19.12 - $24.43 New Jersey $22.30 - $28.49 New York $22.30 - $28.49 Ohio $19.12 - $24.43 Vermont $21.24 - $27.14 Virginia $21.24 - $27.14 Washington $22.30 - $28.49 Washington DC $21.24 - $27.14 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers Benefits ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Job Description Job Description Title: User Acceptance Testing (UAT) Lead C Duration: 14 Months Location: Newark, DE - Hybrid (Candidates must be local to Newark, DE and be willing to go onsite to client offices three times per week) Interview: 2 interviews with Client - 1 virtual technical interview, and 1 onsite interview - must be local to Newark, DE. Required skills: Experience, etc.: 5 years of software testing and QA experience, 2 years leading UAT efforts for enterprise implementations, Salesforce implementation experience, experience supporting legacy mainframe-to-cloud modernization projects, strong test planning, defect management, and parallel testing experience, experience coordinating business SMEs and cross-functional teams, proficiency with Jira, Xray, Azure DevOps, Client ALM, or qTest, and strong stakeholder communication skills. Unemployment Insurance Tax or public sector experience is highly preferred. Job Description We are looking for a User Acceptance Testing (UAT) Lead to lead User Acceptance Testing strategy, planning, and execution for a large-scale Unemployment Insurance Tax modernization initiative, ensuring business, regulatory, and operational requirements are met prior to production deployment. This position will be a full-time contract and hybrid in Newark, DE . What You'll Do Define and own the overall UAT strategy, test approach, entry and exit criteria, and acceptance sign-off process for the Salesforce UI Tax platform Develop the UAT master plan, schedule, and resource model aligned to program release cycles Translate business requirements, legacy mainframe functionality, and Salesforce UI Tax configurations into testable acceptance criteria and test scenarios Establish traceability between legacy functionality, business requirements, user stories, and UAT test cases Lead development of UAT test scripts and scenarios covering employer registration, wage reporting, tax rate computation, benefit charging, delinquency and penalty processing, appeals, refunds, and correspondence Coordinate parallel testing and reconciliation between legacy mainframe outputs and Salesforce outputs to validate data conversion accuracy and calculation parity Collaborate with business analysts and subject matter experts to ensure testing accurately reflects business requirements and regulatory standards Manage defect triage, prioritization, tracking, and resolution activities in partnership with Salesforce development teams and mainframe subject matter experts Coordinate closely with project teams and vendor partners to support timely defect resolution and retesting activities Support compliance with applicable security, privacy, and regulatory requirements when testing sensitive financial and personally identifiable information Facilitate stakeholder meetings, testing workshops, status reviews, and readiness assessments Provide regular testing status updates, risk assessments, and go-live readiness recommendations to leadership and governance teams Support production readiness activities and obtain formal business sign-off for deployment What You'll Need Required: 5 years of experience in software testing and quality assurance 2 years of experience leading User Acceptance Testing efforts for enterprise implementations 2 years of experience with Salesforce implementations including Salesforce, Salesforce Public Sector Solutions, Salesforce Government Cloud, or related platforms Experience supporting legacy mainframe to cloud or CRM modernization projects Experience with data conversion validation, reconciliation testing, and parallel testing activities Experience managing business subject matter expert testers across multiple departments or business units Experience coordinating cross-functional teams including business, quality assurance, development, and data conversion resources Proficiency with testing and defect management tools such as Jira, Xray, Azure DevOps, Client ALM, Micro Focus ALM, or qTest Strong analytical, troubleshooting, and problem-solving skills Excellent written and verbal communication skills Experience presenting project status and testing results to leadership and governance boards Bachelor's degree in Information Technology, Computer Science, Business, Public Administration, or a related field, or equivalent experience Experience working in consulting or professional services environments with evolving priorities and project requirements Preferred: Experience supporting state or public sector technology programs Knowledge of Unemployment Insurance Tax business processes including employer registration, wage reporting, contribution calculations, tax rate determination, benefit charging, and appeals processing Salesforce certifications including Salesforce Administrator, Salesforce Business Analyst, or Salesforce Public Sector Solutions Specialist ISTQB, Certified Test Manager, or related testing certification Experience working within Agile or SAFe delivery methodologies Experience supporting Unemployment Insurance modernization, benefits modernization, Medicaid modernization, or similar government transformation programs
11/13/2026
Full time
Job Description Job Description Title: User Acceptance Testing (UAT) Lead C Duration: 14 Months Location: Newark, DE - Hybrid (Candidates must be local to Newark, DE and be willing to go onsite to client offices three times per week) Interview: 2 interviews with Client - 1 virtual technical interview, and 1 onsite interview - must be local to Newark, DE. Required skills: Experience, etc.: 5 years of software testing and QA experience, 2 years leading UAT efforts for enterprise implementations, Salesforce implementation experience, experience supporting legacy mainframe-to-cloud modernization projects, strong test planning, defect management, and parallel testing experience, experience coordinating business SMEs and cross-functional teams, proficiency with Jira, Xray, Azure DevOps, Client ALM, or qTest, and strong stakeholder communication skills. Unemployment Insurance Tax or public sector experience is highly preferred. Job Description We are looking for a User Acceptance Testing (UAT) Lead to lead User Acceptance Testing strategy, planning, and execution for a large-scale Unemployment Insurance Tax modernization initiative, ensuring business, regulatory, and operational requirements are met prior to production deployment. This position will be a full-time contract and hybrid in Newark, DE . What You'll Do Define and own the overall UAT strategy, test approach, entry and exit criteria, and acceptance sign-off process for the Salesforce UI Tax platform Develop the UAT master plan, schedule, and resource model aligned to program release cycles Translate business requirements, legacy mainframe functionality, and Salesforce UI Tax configurations into testable acceptance criteria and test scenarios Establish traceability between legacy functionality, business requirements, user stories, and UAT test cases Lead development of UAT test scripts and scenarios covering employer registration, wage reporting, tax rate computation, benefit charging, delinquency and penalty processing, appeals, refunds, and correspondence Coordinate parallel testing and reconciliation between legacy mainframe outputs and Salesforce outputs to validate data conversion accuracy and calculation parity Collaborate with business analysts and subject matter experts to ensure testing accurately reflects business requirements and regulatory standards Manage defect triage, prioritization, tracking, and resolution activities in partnership with Salesforce development teams and mainframe subject matter experts Coordinate closely with project teams and vendor partners to support timely defect resolution and retesting activities Support compliance with applicable security, privacy, and regulatory requirements when testing sensitive financial and personally identifiable information Facilitate stakeholder meetings, testing workshops, status reviews, and readiness assessments Provide regular testing status updates, risk assessments, and go-live readiness recommendations to leadership and governance teams Support production readiness activities and obtain formal business sign-off for deployment What You'll Need Required: 5 years of experience in software testing and quality assurance 2 years of experience leading User Acceptance Testing efforts for enterprise implementations 2 years of experience with Salesforce implementations including Salesforce, Salesforce Public Sector Solutions, Salesforce Government Cloud, or related platforms Experience supporting legacy mainframe to cloud or CRM modernization projects Experience with data conversion validation, reconciliation testing, and parallel testing activities Experience managing business subject matter expert testers across multiple departments or business units Experience coordinating cross-functional teams including business, quality assurance, development, and data conversion resources Proficiency with testing and defect management tools such as Jira, Xray, Azure DevOps, Client ALM, Micro Focus ALM, or qTest Strong analytical, troubleshooting, and problem-solving skills Excellent written and verbal communication skills Experience presenting project status and testing results to leadership and governance boards Bachelor's degree in Information Technology, Computer Science, Business, Public Administration, or a related field, or equivalent experience Experience working in consulting or professional services environments with evolving priorities and project requirements Preferred: Experience supporting state or public sector technology programs Knowledge of Unemployment Insurance Tax business processes including employer registration, wage reporting, contribution calculations, tax rate determination, benefit charging, and appeals processing Salesforce certifications including Salesforce Administrator, Salesforce Business Analyst, or Salesforce Public Sector Solutions Specialist ISTQB, Certified Test Manager, or related testing certification Experience working within Agile or SAFe delivery methodologies Experience supporting Unemployment Insurance modernization, benefits modernization, Medicaid modernization, or similar government transformation programs
Overview If you are a highly motivated individual with tax preparation experience and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will be working toward advancing our goal of "Powering Prosperity Around the World" by providing expert guidance, tax preparation, and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities: This is a virtual, customer-facing role; you will be using our state of the art video communications software (Smartlook) to interact with customers. Help TurboTax customers who are working on their tax returns or have delegated their tax returns with: Tax advice Full Service return preparation and signature Product/software inquires Tax calculations Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep (extensive) knowledge and expertise in the field of tax preparation. Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language. Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries. Document customer interactions Work continuously toward meeting company KPI metrics and Big Bet Goals. Participate in pilot testing, projects, and experience validations, as needed. Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance trainings, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time Qualifications: 2 or more years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients/customers per season for compensation, using commercial tax preparation software. Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. Must possess an active Preparer Tax Identification Number (PTIN). Working knowledge of Circular 230. Must be willing and available to work a minimum of 20 hours per week. Proficient with technology; solid knowledge of computer operations and software. Strong customer service skills - ability to interact with customers through video and audio tools in a professional, friendly, and confident manner. Excellent verbal and written communication skills Critical thinking, problem solving, research skills, and determination. Ability to work in a fast-paced environment with minimal supervision. Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria. Bilingual (English/Spanish) communication skills (written & spoken) a plus Must reside in the United States. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $22.30 - $28.49 Southern California $22.30 - $28.49 Colorado $21.24 - $27.14 Hawaii $22.30 - $28.49 Illinois $21.24 - $27.14 Maine $19.12 - $24.43 Maryland $21.24 - $27.14 Massachusetts $22.30 - $28.49 Minnesota $19.12 - $24.43 New Jersey $22.30 - $28.49 New York $22.30 - $28.49 Ohio $19.12 - $24.43 Vermont $21.24 - $27.14 Virginia $21.24 - $27.14 Washington $22.30 - $28.49 Washington DC $21.24 - $27.14 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers Benefits ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
11/13/2026
Full time
Overview If you are a highly motivated individual with tax preparation experience and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will be working toward advancing our goal of "Powering Prosperity Around the World" by providing expert guidance, tax preparation, and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities: This is a virtual, customer-facing role; you will be using our state of the art video communications software (Smartlook) to interact with customers. Help TurboTax customers who are working on their tax returns or have delegated their tax returns with: Tax advice Full Service return preparation and signature Product/software inquires Tax calculations Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep (extensive) knowledge and expertise in the field of tax preparation. Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language. Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries. Document customer interactions Work continuously toward meeting company KPI metrics and Big Bet Goals. Participate in pilot testing, projects, and experience validations, as needed. Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance trainings, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time Qualifications: 2 or more years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients/customers per season for compensation, using commercial tax preparation software. Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. Must possess an active Preparer Tax Identification Number (PTIN). Working knowledge of Circular 230. Must be willing and available to work a minimum of 20 hours per week. Proficient with technology; solid knowledge of computer operations and software. Strong customer service skills - ability to interact with customers through video and audio tools in a professional, friendly, and confident manner. Excellent verbal and written communication skills Critical thinking, problem solving, research skills, and determination. Ability to work in a fast-paced environment with minimal supervision. Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria. Bilingual (English/Spanish) communication skills (written & spoken) a plus Must reside in the United States. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $22.30 - $28.49 Southern California $22.30 - $28.49 Colorado $21.24 - $27.14 Hawaii $22.30 - $28.49 Illinois $21.24 - $27.14 Maine $19.12 - $24.43 Maryland $21.24 - $27.14 Massachusetts $22.30 - $28.49 Minnesota $19.12 - $24.43 New Jersey $22.30 - $28.49 New York $22.30 - $28.49 Ohio $19.12 - $24.43 Vermont $21.24 - $27.14 Virginia $21.24 - $27.14 Washington $22.30 - $28.49 Washington DC $21.24 - $27.14 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers Benefits ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Overview If you are a highly motivated individual with tax preparation experience and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will be working toward advancing our goal of "Powering Prosperity Around the World" by providing expert guidance, tax preparation, and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities: This is a virtual, customer-facing role; you will be using our state of the art video communications software (Smartlook) to interact with customers. Help TurboTax customers who are working on their tax returns or have delegated their tax returns with: Tax advice Full Service return preparation and signature Product/software inquires Tax calculations Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep (extensive) knowledge and expertise in the field of tax preparation. Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language. Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries. Document customer interactions Work continuously toward meeting company KPI metrics and Big Bet Goals. Participate in pilot testing, projects, and experience validations, as needed. Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance trainings, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time Qualifications: 2 or more years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients/customers per season for compensation, using commercial tax preparation software. Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. Must possess an active Preparer Tax Identification Number (PTIN). Working knowledge of Circular 230. Must be willing and available to work a minimum of 20 hours per week. Proficient with technology; solid knowledge of computer operations and software. Strong customer service skills - ability to interact with customers through video and audio tools in a professional, friendly, and confident manner. Excellent verbal and written communication skills Critical thinking, problem solving, research skills, and determination. Ability to work in a fast-paced environment with minimal supervision. Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria. Bilingual (English/Spanish) communication skills (written & spoken) a plus Must reside in the United States. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $22.30 - $28.49 Southern California $22.30 - $28.49 Colorado $21.24 - $27.14 Hawaii $22.30 - $28.49 Illinois $21.24 - $27.14 Maine $19.12 - $24.43 Maryland $21.24 - $27.14 Massachusetts $22.30 - $28.49 Minnesota $19.12 - $24.43 New Jersey $22.30 - $28.49 New York $22.30 - $28.49 Ohio $19.12 - $24.43 Vermont $21.24 - $27.14 Virginia $21.24 - $27.14 Washington $22.30 - $28.49 Washington DC $21.24 - $27.14 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers Benefits ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
11/13/2026
Full time
Overview If you are a highly motivated individual with tax preparation experience and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will be working toward advancing our goal of "Powering Prosperity Around the World" by providing expert guidance, tax preparation, and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities: This is a virtual, customer-facing role; you will be using our state of the art video communications software (Smartlook) to interact with customers. Help TurboTax customers who are working on their tax returns or have delegated their tax returns with: Tax advice Full Service return preparation and signature Product/software inquires Tax calculations Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep (extensive) knowledge and expertise in the field of tax preparation. Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language. Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries. Document customer interactions Work continuously toward meeting company KPI metrics and Big Bet Goals. Participate in pilot testing, projects, and experience validations, as needed. Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance trainings, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time Qualifications: 2 or more years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients/customers per season for compensation, using commercial tax preparation software. Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. Must possess an active Preparer Tax Identification Number (PTIN). Working knowledge of Circular 230. Must be willing and available to work a minimum of 20 hours per week. Proficient with technology; solid knowledge of computer operations and software. Strong customer service skills - ability to interact with customers through video and audio tools in a professional, friendly, and confident manner. Excellent verbal and written communication skills Critical thinking, problem solving, research skills, and determination. Ability to work in a fast-paced environment with minimal supervision. Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria. Bilingual (English/Spanish) communication skills (written & spoken) a plus Must reside in the United States. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $22.30 - $28.49 Southern California $22.30 - $28.49 Colorado $21.24 - $27.14 Hawaii $22.30 - $28.49 Illinois $21.24 - $27.14 Maine $19.12 - $24.43 Maryland $21.24 - $27.14 Massachusetts $22.30 - $28.49 Minnesota $19.12 - $24.43 New Jersey $22.30 - $28.49 New York $22.30 - $28.49 Ohio $19.12 - $24.43 Vermont $21.24 - $27.14 Virginia $21.24 - $27.14 Washington $22.30 - $28.49 Washington DC $21.24 - $27.14 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers Benefits ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Overview If you are a highly motivated individual with tax preparation experience and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will be working toward advancing our goal of "Powering Prosperity Around the World" by providing expert guidance, tax preparation, and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities: This is a virtual, customer-facing role; you will be using our state of the art video communications software (Smartlook) to interact with customers. Help TurboTax customers who are working on their tax returns or have delegated their tax returns with: Tax advice Full Service return preparation and signature Product/software inquires Tax calculations Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep (extensive) knowledge and expertise in the field of tax preparation. Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language. Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries. Document customer interactions Work continuously toward meeting company KPI metrics and Big Bet Goals. Participate in pilot testing, projects, and experience validations, as needed. Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance trainings, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time Qualifications: 2 or more years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients/customers per season for compensation, using commercial tax preparation software. Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. Must possess an active Preparer Tax Identification Number (PTIN). Working knowledge of Circular 230. Must be willing and available to work a minimum of 20 hours per week. Proficient with technology; solid knowledge of computer operations and software. Strong customer service skills - ability to interact with customers through video and audio tools in a professional, friendly, and confident manner. Excellent verbal and written communication skills Critical thinking, problem solving, research skills, and determination. Ability to work in a fast-paced environment with minimal supervision. Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria. Bilingual (English/Spanish) communication skills (written & spoken) a plus Must reside in the United States. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $22.30 - $28.49 Southern California $22.30 - $28.49 Colorado $21.24 - $27.14 Hawaii $22.30 - $28.49 Illinois $21.24 - $27.14 Maine $19.12 - $24.43 Maryland $21.24 - $27.14 Massachusetts $22.30 - $28.49 Minnesota $19.12 - $24.43 New Jersey $22.30 - $28.49 New York $22.30 - $28.49 Ohio $19.12 - $24.43 Vermont $21.24 - $27.14 Virginia $21.24 - $27.14 Washington $22.30 - $28.49 Washington DC $21.24 - $27.14 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers Benefits ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
11/13/2026
Full time
Overview If you are a highly motivated individual with tax preparation experience and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will be working toward advancing our goal of "Powering Prosperity Around the World" by providing expert guidance, tax preparation, and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities: This is a virtual, customer-facing role; you will be using our state of the art video communications software (Smartlook) to interact with customers. Help TurboTax customers who are working on their tax returns or have delegated their tax returns with: Tax advice Full Service return preparation and signature Product/software inquires Tax calculations Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep (extensive) knowledge and expertise in the field of tax preparation. Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language. Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries. Document customer interactions Work continuously toward meeting company KPI metrics and Big Bet Goals. Participate in pilot testing, projects, and experience validations, as needed. Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance trainings, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time Qualifications: 2 or more years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients/customers per season for compensation, using commercial tax preparation software. Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. Must possess an active Preparer Tax Identification Number (PTIN). Working knowledge of Circular 230. Must be willing and available to work a minimum of 20 hours per week. Proficient with technology; solid knowledge of computer operations and software. Strong customer service skills - ability to interact with customers through video and audio tools in a professional, friendly, and confident manner. Excellent verbal and written communication skills Critical thinking, problem solving, research skills, and determination. Ability to work in a fast-paced environment with minimal supervision. Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria. Bilingual (English/Spanish) communication skills (written & spoken) a plus Must reside in the United States. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $22.30 - $28.49 Southern California $22.30 - $28.49 Colorado $21.24 - $27.14 Hawaii $22.30 - $28.49 Illinois $21.24 - $27.14 Maine $19.12 - $24.43 Maryland $21.24 - $27.14 Massachusetts $22.30 - $28.49 Minnesota $19.12 - $24.43 New Jersey $22.30 - $28.49 New York $22.30 - $28.49 Ohio $19.12 - $24.43 Vermont $21.24 - $27.14 Virginia $21.24 - $27.14 Washington $22.30 - $28.49 Washington DC $21.24 - $27.14 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers Benefits ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Lumen is the trusted network for the AI powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI ready connectivity, join us today. The Role Driving Technology Adoption, Consumption, and Growth Lumen is evolving how we sell by bringing deeper technology fluency, consultative discovery, and business-outcome conversations into every customer engagement. Our Acceleration and Growth team offers multiple distinct opportunities to help shape this journey while building your own expertise as a technology-focused seller. This is an opportunity to be part of meaningful change - help define how we engage, advise, and support customers as their technology needs become more complex. If you are energized by building trusted relationships, shaping a more consultative customer experience, and making a visible impact as our sales approach evolves, this role offers the chance to help lead that change. As an Account Director Senior - Large Enterprise Majors, you will own growth across large, important, and potentially global enterprise accounts by translating customer business priorities into measurable outcomes enabled by Lumen's network, cloud, security, managed services, and orchestration portfolio. You will you operate independently from acquisition through modernization, activation, adoption, consumption, and expansion. You set account strategy, shape and negotiate commercial terms, mobilize cross-functional resources, and advise executive stakeholders. Your broad command of customer economics, markets, technology, and complex buying environments makes you a trusted expert to customers and colleagues. The Main Responsibilities Own and execute a self-directed strategy for a portfolio of large, important, or global accounts, grounded in each customer's business model, financial priorities, operating risks, technology estate, market context, and competitive position. Anticipate needs before they become formal requirements; develop points of view and use cases that connect modernization to growth, efficiency, resilience, risk reduction, and innovation. Build qualified pipeline through executive relationships, account intelligence, focused prospecting, partners, marketing, and business development. Prioritize investments and resources based on customer potential, solution fit, buying signals, competitive dynamics, and revenue opportunity. Lead discovery across executive, business, technical, operational, and financial stakeholders to define the problem, value at stake, decision path, and urgency to act. Integrate relevant capabilities across Lumen and its partners into a coherent outcome; direct architects and specialists through clear commercial and customer objectives while they own technical design and validation. Build quantified business cases covering expected value, investment, implementation requirements, risk, and cost of inaction. Develop customers' and colleagues' understanding of business, market, and solution tradeoffs; influence executive sponsors, economic buyers, technical decision makers, and internal champions. Own new-logo acquisition and expansion against assigned sales, revenue, and consumption goals. Lead complex, high-value sales cycles through qualification, validation, pricing, negotiation, procurement, legal review, and close. Exercise substantial commercial discretion-and, within company governance, full authority to shape and negotiate product, service, pricing, and contract terms. Establish mutual action plans, decision criteria, stakeholder commitments, milestones, and activation dates; surface risks and dependencies early. Plan and manage the account resource model, mobilizing sales, technical, delivery, customer success, channel, and partner teams without relying on formal authority. Retain commercial ownership through implementation and activation; hold downstream partners accountable for customer readiness, delivery commitments, adoption, and value realization. Use consumption data and customer signals to remove adoption barriers, address underutilization, anticipate revenue risk, and identify expansion across workloads, locations, and business units. Convert demonstrated value into modernization, additional use cases, broader executive relationships, recurring revenue, and sustained growth. Serve as a recognized expert across business, financial, market, customer, and portfolio domains; coach peers and contribute account insight that improves sales approaches and solution fit. Activate channel and technology partners through joint targeting, account planning, and selling, with clear ownership and measurable outcomes. Use AI, agents, and automated workflows to improve research, prioritization, outreach, follow-through, and opportunity management; validate outputs and apply sound judgment. Maintain rigorous qualification, stakeholder maps, next steps, forecasts, and CRM records. What We Look For in a Candidate 8+ years of enterprise sales experience and sustained quota achievement, with evidence of performance at the scope and complexity described above. Success acquiring and expanding large, important, or global enterprise accounts and closing complex deals with multimillion-dollar total contract value. Broad expertise across customer business and financial drivers, enterprise technology markets, complex buying environments, and relevant solutions such as networking, cloud, security, managed services, or enterprise software. Demonstrated authority and judgment in structuring and negotiating complex product, service, pricing, and contract terms with senior customer leaders. Technical fluency to lead credible discovery, recognize solution opportunities, and direct architects and specialists effectively. Experience planning account strategy independently and orchestrating colleagues and partners across the full customer lifecycle without formal authority. Understanding of recurring-revenue and consumption-based models, including how activation, adoption, and usage create customer value and revenue growth. Practical experience using AI and automation to improve sales execution, with disciplined validation of outputs. Executive presence, sound judgment, and an ownership mindset; you make decisions, surface risk early, give direct feedback, and take responsibility for outcomes. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $126,518 - $168,683 in these states: AR IA KS MO WI OH TN IN KY $132,847 - $177,122 in these states: MI MN $139,166 - $185,552 in these states: IL Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure What to Expect Next Requisition #: 344251 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy . click apply for full job details
11/12/2026
Full time
Lumen is the trusted network for the AI powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI ready connectivity, join us today. The Role Driving Technology Adoption, Consumption, and Growth Lumen is evolving how we sell by bringing deeper technology fluency, consultative discovery, and business-outcome conversations into every customer engagement. Our Acceleration and Growth team offers multiple distinct opportunities to help shape this journey while building your own expertise as a technology-focused seller. This is an opportunity to be part of meaningful change - help define how we engage, advise, and support customers as their technology needs become more complex. If you are energized by building trusted relationships, shaping a more consultative customer experience, and making a visible impact as our sales approach evolves, this role offers the chance to help lead that change. As an Account Director Senior - Large Enterprise Majors, you will own growth across large, important, and potentially global enterprise accounts by translating customer business priorities into measurable outcomes enabled by Lumen's network, cloud, security, managed services, and orchestration portfolio. You will you operate independently from acquisition through modernization, activation, adoption, consumption, and expansion. You set account strategy, shape and negotiate commercial terms, mobilize cross-functional resources, and advise executive stakeholders. Your broad command of customer economics, markets, technology, and complex buying environments makes you a trusted expert to customers and colleagues. The Main Responsibilities Own and execute a self-directed strategy for a portfolio of large, important, or global accounts, grounded in each customer's business model, financial priorities, operating risks, technology estate, market context, and competitive position. Anticipate needs before they become formal requirements; develop points of view and use cases that connect modernization to growth, efficiency, resilience, risk reduction, and innovation. Build qualified pipeline through executive relationships, account intelligence, focused prospecting, partners, marketing, and business development. Prioritize investments and resources based on customer potential, solution fit, buying signals, competitive dynamics, and revenue opportunity. Lead discovery across executive, business, technical, operational, and financial stakeholders to define the problem, value at stake, decision path, and urgency to act. Integrate relevant capabilities across Lumen and its partners into a coherent outcome; direct architects and specialists through clear commercial and customer objectives while they own technical design and validation. Build quantified business cases covering expected value, investment, implementation requirements, risk, and cost of inaction. Develop customers' and colleagues' understanding of business, market, and solution tradeoffs; influence executive sponsors, economic buyers, technical decision makers, and internal champions. Own new-logo acquisition and expansion against assigned sales, revenue, and consumption goals. Lead complex, high-value sales cycles through qualification, validation, pricing, negotiation, procurement, legal review, and close. Exercise substantial commercial discretion-and, within company governance, full authority to shape and negotiate product, service, pricing, and contract terms. Establish mutual action plans, decision criteria, stakeholder commitments, milestones, and activation dates; surface risks and dependencies early. Plan and manage the account resource model, mobilizing sales, technical, delivery, customer success, channel, and partner teams without relying on formal authority. Retain commercial ownership through implementation and activation; hold downstream partners accountable for customer readiness, delivery commitments, adoption, and value realization. Use consumption data and customer signals to remove adoption barriers, address underutilization, anticipate revenue risk, and identify expansion across workloads, locations, and business units. Convert demonstrated value into modernization, additional use cases, broader executive relationships, recurring revenue, and sustained growth. Serve as a recognized expert across business, financial, market, customer, and portfolio domains; coach peers and contribute account insight that improves sales approaches and solution fit. Activate channel and technology partners through joint targeting, account planning, and selling, with clear ownership and measurable outcomes. Use AI, agents, and automated workflows to improve research, prioritization, outreach, follow-through, and opportunity management; validate outputs and apply sound judgment. Maintain rigorous qualification, stakeholder maps, next steps, forecasts, and CRM records. What We Look For in a Candidate 8+ years of enterprise sales experience and sustained quota achievement, with evidence of performance at the scope and complexity described above. Success acquiring and expanding large, important, or global enterprise accounts and closing complex deals with multimillion-dollar total contract value. Broad expertise across customer business and financial drivers, enterprise technology markets, complex buying environments, and relevant solutions such as networking, cloud, security, managed services, or enterprise software. Demonstrated authority and judgment in structuring and negotiating complex product, service, pricing, and contract terms with senior customer leaders. Technical fluency to lead credible discovery, recognize solution opportunities, and direct architects and specialists effectively. Experience planning account strategy independently and orchestrating colleagues and partners across the full customer lifecycle without formal authority. Understanding of recurring-revenue and consumption-based models, including how activation, adoption, and usage create customer value and revenue growth. Practical experience using AI and automation to improve sales execution, with disciplined validation of outputs. Executive presence, sound judgment, and an ownership mindset; you make decisions, surface risk early, give direct feedback, and take responsibility for outcomes. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $126,518 - $168,683 in these states: AR IA KS MO WI OH TN IN KY $132,847 - $177,122 in these states: MI MN $139,166 - $185,552 in these states: IL Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure What to Expect Next Requisition #: 344251 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy . click apply for full job details
Lumen is the trusted network for the AI powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI ready connectivity, join us today. The Role Driving Technology Adoption, Consumption, and Growth Lumen is evolving how we sell by bringing deeper technology fluency, consultative discovery, and business-outcome conversations into every customer engagement. Our Acceleration and Growth team offers multiple distinct opportunities to help shape this journey while building your own expertise as a technology-focused seller. This is an opportunity to be part of meaningful change - help define how we engage, advise, and support customers as their technology needs become more complex. If you are energized by building trusted relationships, shaping a more consultative customer experience, and making a visible impact as our sales approach evolves, this role offers the chance to help lead that change. As an Account Director Senior Large Enterprise Forward Deployed, you will own growth across large, important, and potentially global enterprise accounts by translating customer business priorities into measurable outcomes enabled by Lumen's network, cloud, security, managed services, and orchestration portfolio. As the Account Director Senior, you operate independently from acquisition through modernization, activation, adoption, consumption, and expansion. You set account strategy, shape and negotiate commercial terms, mobilize cross-functional resources, and advise executive stakeholders. Your broad command of customer economics, markets, technology, and complex buying environments makes you a trusted expert to customers and colleagues. The Main Responsibilities Own and execute a self-directed strategy for a portfolio of large, important, or global accounts, grounded in each customer's business model, financial priorities, operating risks, technology estate, market context, and competitive position. Anticipate needs before they become formal requirements; develop points of view and use cases that connect modernization to growth, efficiency, resilience, risk reduction, and innovation. Build qualified pipeline through executive relationships, account intelligence, focused prospecting, partners, marketing, and business development. Prioritize investments and resources based on customer potential, solution fit, buying signals, competitive dynamics, and revenue opportunity. Lead discovery across executive, business, technical, operational, and financial stakeholders to define the problem, value at stake, decision path, and urgency to act. Integrate relevant capabilities across Lumen and its partners into a coherent outcome; direct architects and specialists through clear commercial and customer objectives while they own technical design and validation. Build quantified business cases covering expected value, investment, implementation requirements, risk, and cost of inaction. Develop customers' and colleagues' understanding of business, market, and solution tradeoffs; influence executive sponsors, economic buyers, technical decision makers, and internal champions. Own new-logo acquisition and expansion against assigned sales, revenue, and consumption goals. Lead complex, high-value sales cycles through qualification, validation, pricing, negotiation, procurement, legal review, and close. Exercise substantial commercial discretion-and, within company governance, full authority to shape and negotiate product, service, pricing, and contract terms. Establish mutual action plans, decision criteria, stakeholder commitments, milestones, and activation dates; surface risks and dependencies early. Plan and manage the account resource model, mobilizing sales, technical, delivery, customer success, channel, and partner teams without relying on formal authority. Retain commercial ownership through implementation and activation; hold downstream partners accountable for customer readiness, delivery commitments, adoption, and value realization. Use consumption data and customer signals to remove adoption barriers, address underutilization, anticipate revenue risk, and identify expansion across workloads, locations, and business units. Convert demonstrated value into modernization, additional use cases, broader executive relationships, recurring revenue, and sustained growth. Serve as a recognized expert across business, financial, market, customer, and portfolio domains; coach peers and contribute account insight that improves sales approaches and solution fit. Activate channel and technology partners through joint targeting, account planning, and selling, with clear ownership and measurable outcomes. Use AI, agents, and automated workflows to improve research, prioritization, outreach, follow-through, and opportunity management; validate outputs and apply sound judgment. Maintain rigorous qualification, stakeholder maps, next steps, forecasts, and CRM records. What We Look For in a Candidate 8+ years of enterprise sales experience and sustained quota achievement, with evidence of performance at the scope and complexity described above. Success acquiring and expanding large, important, or global enterprise accounts and closing complex deals with multimillion-dollar total contract value. Broad expertise across customer business and financial drivers, enterprise technology markets, complex buying environments, and relevant solutions such as networking, cloud, security, managed services, or enterprise software. Demonstrated authority and judgment in structuring and negotiating complex product, service, pricing, and contract terms with senior customer leaders. Technical fluency to lead credible discovery, recognize solution opportunities, and direct architects and specialists effectively. Experience planning account strategy independently and orchestrating colleagues and partners across the full customer lifecycle without formal authority. Understanding of recurring-revenue and consumption-based models, including how activation, adoption, and usage create customer value and revenue growth. Practical experience using AI and automation to improve sales execution, with disciplined validation of outputs. Executive presence, sound judgment, and an ownership mindset; you make decisions, surface risk early, give direct feedback, and take responsibility for outcomes. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $126,518 - $168,683 in these states: FL GA PA $132,847 - $177,122 in these states: NC $139,166 - $185,552 in these states:DC MA NJ NY VA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure What to Expect Next Requisition #: 344252 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy . click apply for full job details
11/12/2026
Full time
Lumen is the trusted network for the AI powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI ready connectivity, join us today. The Role Driving Technology Adoption, Consumption, and Growth Lumen is evolving how we sell by bringing deeper technology fluency, consultative discovery, and business-outcome conversations into every customer engagement. Our Acceleration and Growth team offers multiple distinct opportunities to help shape this journey while building your own expertise as a technology-focused seller. This is an opportunity to be part of meaningful change - help define how we engage, advise, and support customers as their technology needs become more complex. If you are energized by building trusted relationships, shaping a more consultative customer experience, and making a visible impact as our sales approach evolves, this role offers the chance to help lead that change. As an Account Director Senior Large Enterprise Forward Deployed, you will own growth across large, important, and potentially global enterprise accounts by translating customer business priorities into measurable outcomes enabled by Lumen's network, cloud, security, managed services, and orchestration portfolio. As the Account Director Senior, you operate independently from acquisition through modernization, activation, adoption, consumption, and expansion. You set account strategy, shape and negotiate commercial terms, mobilize cross-functional resources, and advise executive stakeholders. Your broad command of customer economics, markets, technology, and complex buying environments makes you a trusted expert to customers and colleagues. The Main Responsibilities Own and execute a self-directed strategy for a portfolio of large, important, or global accounts, grounded in each customer's business model, financial priorities, operating risks, technology estate, market context, and competitive position. Anticipate needs before they become formal requirements; develop points of view and use cases that connect modernization to growth, efficiency, resilience, risk reduction, and innovation. Build qualified pipeline through executive relationships, account intelligence, focused prospecting, partners, marketing, and business development. Prioritize investments and resources based on customer potential, solution fit, buying signals, competitive dynamics, and revenue opportunity. Lead discovery across executive, business, technical, operational, and financial stakeholders to define the problem, value at stake, decision path, and urgency to act. Integrate relevant capabilities across Lumen and its partners into a coherent outcome; direct architects and specialists through clear commercial and customer objectives while they own technical design and validation. Build quantified business cases covering expected value, investment, implementation requirements, risk, and cost of inaction. Develop customers' and colleagues' understanding of business, market, and solution tradeoffs; influence executive sponsors, economic buyers, technical decision makers, and internal champions. Own new-logo acquisition and expansion against assigned sales, revenue, and consumption goals. Lead complex, high-value sales cycles through qualification, validation, pricing, negotiation, procurement, legal review, and close. Exercise substantial commercial discretion-and, within company governance, full authority to shape and negotiate product, service, pricing, and contract terms. Establish mutual action plans, decision criteria, stakeholder commitments, milestones, and activation dates; surface risks and dependencies early. Plan and manage the account resource model, mobilizing sales, technical, delivery, customer success, channel, and partner teams without relying on formal authority. Retain commercial ownership through implementation and activation; hold downstream partners accountable for customer readiness, delivery commitments, adoption, and value realization. Use consumption data and customer signals to remove adoption barriers, address underutilization, anticipate revenue risk, and identify expansion across workloads, locations, and business units. Convert demonstrated value into modernization, additional use cases, broader executive relationships, recurring revenue, and sustained growth. Serve as a recognized expert across business, financial, market, customer, and portfolio domains; coach peers and contribute account insight that improves sales approaches and solution fit. Activate channel and technology partners through joint targeting, account planning, and selling, with clear ownership and measurable outcomes. Use AI, agents, and automated workflows to improve research, prioritization, outreach, follow-through, and opportunity management; validate outputs and apply sound judgment. Maintain rigorous qualification, stakeholder maps, next steps, forecasts, and CRM records. What We Look For in a Candidate 8+ years of enterprise sales experience and sustained quota achievement, with evidence of performance at the scope and complexity described above. Success acquiring and expanding large, important, or global enterprise accounts and closing complex deals with multimillion-dollar total contract value. Broad expertise across customer business and financial drivers, enterprise technology markets, complex buying environments, and relevant solutions such as networking, cloud, security, managed services, or enterprise software. Demonstrated authority and judgment in structuring and negotiating complex product, service, pricing, and contract terms with senior customer leaders. Technical fluency to lead credible discovery, recognize solution opportunities, and direct architects and specialists effectively. Experience planning account strategy independently and orchestrating colleagues and partners across the full customer lifecycle without formal authority. Understanding of recurring-revenue and consumption-based models, including how activation, adoption, and usage create customer value and revenue growth. Practical experience using AI and automation to improve sales execution, with disciplined validation of outputs. Executive presence, sound judgment, and an ownership mindset; you make decisions, surface risk early, give direct feedback, and take responsibility for outcomes. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $126,518 - $168,683 in these states: FL GA PA $132,847 - $177,122 in these states: NC $139,166 - $185,552 in these states:DC MA NJ NY VA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure What to Expect Next Requisition #: 344252 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy . click apply for full job details
Lumen is the trusted network for the AI powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI ready connectivity, join us today. The Role Driving Technology Adoption, Consumption, and Growth Lumen is evolving what and how we sell-bringing deeper technology fluency, consultative discovery, and business-outcome conversations into every customer engagement. Our Acceleration and Growth team offers distinct opportunities to help customers adopt, use, and expand technology that advances their priorities. This is an opportunity to be part of meaningful change by shaping how we engage, advise, and support customers as their environments become more complex. If you are energized by uncovering new possibilities, building executive alignment, and turning technology investments into measurable outcomes, this role offers the chance to help lead that change. As an Account Director Senior Large Enterprise Strategics, you will own growth across large, important, and potentially global enterprise accounts by translating customer business priorities into measurable outcomes enabled by Lumen's network, cloud, security, managed services, and orchestration portfolio. As the Account Director Senior, you operate independently from acquisition through modernization, activation, adoption, consumption, and expansion. You set account strategy, shape and negotiate commercial terms, mobilize cross-functional resources, and advise executive stakeholders. Your broad command of customer economics, markets, technology, and complex buying environments makes you a trusted expert to customers and colleagues. The Main Responsibilities Own and execute a self-directed strategy for a portfolio of large, important, or global accounts, grounded in each customer's business model, financial priorities, operating risks, technology estate, market context, and competitive position. Anticipate needs before they become formal requirements; develop points of view and use cases that connect modernization to growth, efficiency, resilience, risk reduction, and innovation. Build qualified pipeline through executive relationships, account intelligence, focused prospecting, partners, marketing, and business development. Prioritize investments and resources based on customer potential, solution fit, buying signals, competitive dynamics, and revenue opportunity. Lead discovery across executive, business, technical, operational, and financial stakeholders to define the problem, value at stake, decision path, and urgency to act. Integrate relevant capabilities across Lumen and its partners into a coherent outcome; direct architects and specialists through clear commercial and customer objectives while they own technical design and validation. Build quantified business cases covering expected value, investment, implementation requirements, risk, and cost of inaction. Develop customers' and colleagues' understanding of business, market, and solution tradeoffs; influence executive sponsors, economic buyers, technical decision makers, and internal champions. Own new-logo acquisition and expansion against assigned sales, revenue, and consumption goals. Lead complex, high-value sales cycles through qualification, validation, pricing, negotiation, procurement, legal review, and close. Exercise substantial commercial discretion-and, within company governance, full authority to shape and negotiate product, service, pricing, and contract terms. Establish mutual action plans, decision criteria, stakeholder commitments, milestones, and activation dates; surface risks and dependencies early. Plan and manage the account resource model, mobilizing sales, technical, delivery, customer success, channel, and partner teams without relying on formal authority. Retain commercial ownership through implementation and activation; hold downstream partners accountable for customer readiness, delivery commitments, adoption, and value realization. Use consumption data and customer signals to remove adoption barriers, address underutilization, anticipate revenue risk, and identify expansion across workloads, locations, and business units. Convert demonstrated value into modernization, additional use cases, broader executive relationships, recurring revenue, and sustained growth. Serve as a recognized expert across business, financial, market, customer, and portfolio domains; coach peers and contribute account insight that improves sales approaches and solution fit. Activate channel and technology partners through joint targeting, account planning, and selling, with clear ownership and measurable outcomes. Use AI, agents, and automated workflows to improve research, prioritization, outreach, follow-through, and opportunity management; validate outputs and apply sound judgment. Maintain rigorous qualification, stakeholder maps, next steps, forecasts, and CRM records. What We Look For in a Candidate 8+ years of enterprise sales experience and sustained quota achievement, with evidence of performance at the scope and complexity described above. Success acquiring and expanding large, important, or global enterprise accounts and closing complex deals with multimillion-dollar total contract value. Broad expertise across customer business and financial drivers, enterprise technology markets, complex buying environments, and relevant solutions such as networking, cloud, security, managed services, or enterprise software. Demonstrated authority and judgment in structuring and negotiating complex product, service, pricing, and contract terms with senior customer leaders. Technical fluency to lead credible discovery, recognize solution opportunities, and direct architects and specialists effectively. Experience planning account strategy independently and orchestrating colleagues and partners across the full customer lifecycle without formal authority. Understanding of recurring-revenue and consumption-based models, including how activation, adoption, and usage create customer value and revenue growth. Practical experience using AI and automation to improve sales execution, with disciplined validation of outputs. Executive presence, sound judgment, and an ownership mindset; you make decisions, surface risk early, give direct feedback, and take responsibility for outcomes. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $126,518 - $168,683 in these states: GA $132,847 - $177,122 in these states: NC $139,166 - $185,552 in these states: NJ NY Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure What to Expect Next Requisition #: 344255 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses") . click apply for full job details
11/12/2026
Full time
Lumen is the trusted network for the AI powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI ready connectivity, join us today. The Role Driving Technology Adoption, Consumption, and Growth Lumen is evolving what and how we sell-bringing deeper technology fluency, consultative discovery, and business-outcome conversations into every customer engagement. Our Acceleration and Growth team offers distinct opportunities to help customers adopt, use, and expand technology that advances their priorities. This is an opportunity to be part of meaningful change by shaping how we engage, advise, and support customers as their environments become more complex. If you are energized by uncovering new possibilities, building executive alignment, and turning technology investments into measurable outcomes, this role offers the chance to help lead that change. As an Account Director Senior Large Enterprise Strategics, you will own growth across large, important, and potentially global enterprise accounts by translating customer business priorities into measurable outcomes enabled by Lumen's network, cloud, security, managed services, and orchestration portfolio. As the Account Director Senior, you operate independently from acquisition through modernization, activation, adoption, consumption, and expansion. You set account strategy, shape and negotiate commercial terms, mobilize cross-functional resources, and advise executive stakeholders. Your broad command of customer economics, markets, technology, and complex buying environments makes you a trusted expert to customers and colleagues. The Main Responsibilities Own and execute a self-directed strategy for a portfolio of large, important, or global accounts, grounded in each customer's business model, financial priorities, operating risks, technology estate, market context, and competitive position. Anticipate needs before they become formal requirements; develop points of view and use cases that connect modernization to growth, efficiency, resilience, risk reduction, and innovation. Build qualified pipeline through executive relationships, account intelligence, focused prospecting, partners, marketing, and business development. Prioritize investments and resources based on customer potential, solution fit, buying signals, competitive dynamics, and revenue opportunity. Lead discovery across executive, business, technical, operational, and financial stakeholders to define the problem, value at stake, decision path, and urgency to act. Integrate relevant capabilities across Lumen and its partners into a coherent outcome; direct architects and specialists through clear commercial and customer objectives while they own technical design and validation. Build quantified business cases covering expected value, investment, implementation requirements, risk, and cost of inaction. Develop customers' and colleagues' understanding of business, market, and solution tradeoffs; influence executive sponsors, economic buyers, technical decision makers, and internal champions. Own new-logo acquisition and expansion against assigned sales, revenue, and consumption goals. Lead complex, high-value sales cycles through qualification, validation, pricing, negotiation, procurement, legal review, and close. Exercise substantial commercial discretion-and, within company governance, full authority to shape and negotiate product, service, pricing, and contract terms. Establish mutual action plans, decision criteria, stakeholder commitments, milestones, and activation dates; surface risks and dependencies early. Plan and manage the account resource model, mobilizing sales, technical, delivery, customer success, channel, and partner teams without relying on formal authority. Retain commercial ownership through implementation and activation; hold downstream partners accountable for customer readiness, delivery commitments, adoption, and value realization. Use consumption data and customer signals to remove adoption barriers, address underutilization, anticipate revenue risk, and identify expansion across workloads, locations, and business units. Convert demonstrated value into modernization, additional use cases, broader executive relationships, recurring revenue, and sustained growth. Serve as a recognized expert across business, financial, market, customer, and portfolio domains; coach peers and contribute account insight that improves sales approaches and solution fit. Activate channel and technology partners through joint targeting, account planning, and selling, with clear ownership and measurable outcomes. Use AI, agents, and automated workflows to improve research, prioritization, outreach, follow-through, and opportunity management; validate outputs and apply sound judgment. Maintain rigorous qualification, stakeholder maps, next steps, forecasts, and CRM records. What We Look For in a Candidate 8+ years of enterprise sales experience and sustained quota achievement, with evidence of performance at the scope and complexity described above. Success acquiring and expanding large, important, or global enterprise accounts and closing complex deals with multimillion-dollar total contract value. Broad expertise across customer business and financial drivers, enterprise technology markets, complex buying environments, and relevant solutions such as networking, cloud, security, managed services, or enterprise software. Demonstrated authority and judgment in structuring and negotiating complex product, service, pricing, and contract terms with senior customer leaders. Technical fluency to lead credible discovery, recognize solution opportunities, and direct architects and specialists effectively. Experience planning account strategy independently and orchestrating colleagues and partners across the full customer lifecycle without formal authority. Understanding of recurring-revenue and consumption-based models, including how activation, adoption, and usage create customer value and revenue growth. Practical experience using AI and automation to improve sales execution, with disciplined validation of outputs. Executive presence, sound judgment, and an ownership mindset; you make decisions, surface risk early, give direct feedback, and take responsibility for outcomes. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $126,518 - $168,683 in these states: GA $132,847 - $177,122 in these states: NC $139,166 - $185,552 in these states: NJ NY Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure What to Expect Next Requisition #: 344255 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses") . click apply for full job details
Job Description Job Description Essential Duties and Responsibilities include the following: Designs, specifies and implements manufacturing processes, layouts, equipment and facility (incl. environmental, regulatory and utility) requirements; Develops test equipment and test processes; Develops, maintains and controls manufacturing support software; Supports manufacturing operations (safety, people, quality and cost); Supports Applications Development Center (ADC) with tooling design; Writes specifications and requests for quotations (RFQ) for equipment and facilities; Performs design review and final acceptance (FAT) of equipment & software; Writes and releases manufacturing documentation (e.g. ECO's); Acquires equipment documentation (manual, part list, etc.); Identifies continuous manufacturing improvements and cost reductions; Creates and maintains a clean and safe work environment; Develops manufacturing metrics (labor rates, costs, takt time, cycle time, value-add, etc.); Develops effective packaging; Supports production cost checks; Creates process flow diagrams; Creates control plans; Performs risk analyses (e.g. pFMEA, etc.); Creates and maintains work instructions and routing/travelers; Creates and maintains bill of material (BOM); Creates and maintains training matrices for manufacturing personnel; Trains manufacturing personnel; Implements and supports Lean manufacturing; Develops and executes Design of Experiments (DOE); Supports mold samplings; Develops and performs capability studies; Develops preventative maintenance requirements equipment and facilities; Supports MRP and production control systems; Supports inventory auditing; Supports calibration requirements, gage tracking and disposition; Supports new and existing business development (e.g. quoting, customer visits, etc.); Supports customer product development and prototype; Participates in DFM efforts with customer; Estimates manufacturing cost and delivery for labor, equipment and facilities; Supports Total Customer Satisfaction (TCS); Supports quarterly business reviews (QBR's); Provides technical leadership to all departments; Identifies and mitigates manufacturing, health, safety and environmental risks; Initiates and processes problem reports (e.g. NPMR, NMR, TD, tooling damage reports, etc.); Uses statistical methods; Uses structured problem solving (e.g. root cause analysis, 8D, 5 Why, 6 Sigma, etc.); Performs capacity and yield analyses; Ensures compliance with national, international, state and local governmental regulations and external regulatory registrars like UL, FDA, CSA, InMetro, TUV, etc. Ensures production compliance with GMP and ISO standards; Supports internal and external quality system audits; Performs validation (IQ, OQ, PQ) of processes, equipment, facilities and software; Maintains flexible and positive outlook; Maintains ISO training compliance; Works independently with effective time management; Produces accurate and reliable results; Travels occasionally (domestic and international); May supervise personnel; Mentors and trains associate engineers, manufacturing specialists and electro-mechanical technicians and manufacturing team members; Performs other duties as assigned; Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education/Experience (must meet at least one of the following criteria): Bachelor's Degree (B.S.) in Mechanical, Electrical, Industrial, Chemical, Bio-Medical or Manufacturing Engineering from an accredited school or university; Three or more years job-related experience preferred; Or Bachelor's Degree (B.S.) in Science (e.g. Physics, Math, Statistics, Chemistry, or Biology); Three or more years job-related experience preferred
11/12/2026
Full time
Job Description Job Description Essential Duties and Responsibilities include the following: Designs, specifies and implements manufacturing processes, layouts, equipment and facility (incl. environmental, regulatory and utility) requirements; Develops test equipment and test processes; Develops, maintains and controls manufacturing support software; Supports manufacturing operations (safety, people, quality and cost); Supports Applications Development Center (ADC) with tooling design; Writes specifications and requests for quotations (RFQ) for equipment and facilities; Performs design review and final acceptance (FAT) of equipment & software; Writes and releases manufacturing documentation (e.g. ECO's); Acquires equipment documentation (manual, part list, etc.); Identifies continuous manufacturing improvements and cost reductions; Creates and maintains a clean and safe work environment; Develops manufacturing metrics (labor rates, costs, takt time, cycle time, value-add, etc.); Develops effective packaging; Supports production cost checks; Creates process flow diagrams; Creates control plans; Performs risk analyses (e.g. pFMEA, etc.); Creates and maintains work instructions and routing/travelers; Creates and maintains bill of material (BOM); Creates and maintains training matrices for manufacturing personnel; Trains manufacturing personnel; Implements and supports Lean manufacturing; Develops and executes Design of Experiments (DOE); Supports mold samplings; Develops and performs capability studies; Develops preventative maintenance requirements equipment and facilities; Supports MRP and production control systems; Supports inventory auditing; Supports calibration requirements, gage tracking and disposition; Supports new and existing business development (e.g. quoting, customer visits, etc.); Supports customer product development and prototype; Participates in DFM efforts with customer; Estimates manufacturing cost and delivery for labor, equipment and facilities; Supports Total Customer Satisfaction (TCS); Supports quarterly business reviews (QBR's); Provides technical leadership to all departments; Identifies and mitigates manufacturing, health, safety and environmental risks; Initiates and processes problem reports (e.g. NPMR, NMR, TD, tooling damage reports, etc.); Uses statistical methods; Uses structured problem solving (e.g. root cause analysis, 8D, 5 Why, 6 Sigma, etc.); Performs capacity and yield analyses; Ensures compliance with national, international, state and local governmental regulations and external regulatory registrars like UL, FDA, CSA, InMetro, TUV, etc. Ensures production compliance with GMP and ISO standards; Supports internal and external quality system audits; Performs validation (IQ, OQ, PQ) of processes, equipment, facilities and software; Maintains flexible and positive outlook; Maintains ISO training compliance; Works independently with effective time management; Produces accurate and reliable results; Travels occasionally (domestic and international); May supervise personnel; Mentors and trains associate engineers, manufacturing specialists and electro-mechanical technicians and manufacturing team members; Performs other duties as assigned; Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education/Experience (must meet at least one of the following criteria): Bachelor's Degree (B.S.) in Mechanical, Electrical, Industrial, Chemical, Bio-Medical or Manufacturing Engineering from an accredited school or university; Three or more years job-related experience preferred; Or Bachelor's Degree (B.S.) in Science (e.g. Physics, Math, Statistics, Chemistry, or Biology); Three or more years job-related experience preferred
What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose The Trade Compliance Department implements and coordinates compliance and supply chain security activities relating to all import and export activity done by or on behalf of AHM, HDMA, HPD, HACI, and Honda Aero. From an import perspective, the department is primarily concerned with declaring the proper value, classification, and rate of duty as well as other information applicable to imported merchandise and providing this to U.S. Customs and other governmental agencies. Trade Compliance is also responsible for ensuring compliance under export regulations, including denied party screening, on-boarding foreign nationals, and assigning Export Control Classification Numbers. Trade Compliance participates in various preferential programs to designed to eliminate, reduce, or defer tariffs including Duty Drawback and Free Trade Agreement which requires product qualification analysis, certification validation, and interaction with suppliers, outside vendors, and government agencies. The Customs Admin is responsible for learning about all aspects of the Trade Compliance Department and our role within the organization. Responsible for monitoring and managing customs clearance through coordination with external Customs Brokerage firms, supporting local content reporting activities, or assisting with other daily tasks. Responsible for gathering and analyzing data elements and reviewing documentation prepared by others and to help develop solutions for any problems or issues. Key Accountabilities Support department operations relative to import and export functions, supply chain security Customs Trade Partnership Against Terrorism (CTPAT), local content reporting, and preferential trade programs. Manage customs clearance of imported merchandise containing the required data elements per the regulatory requirements and deadline. Support export compliance procedures such as denied party screening, on-boarding foreign nationals, and researching export sanctions. Manage local content reporting required for various government regulations; interact with suppliers to gather detailed part cost data. Learn and understand local content calculation methodologies. Continuous learning and self-development of technical aspects of international trade & customs and Honda's business objectives and operations. Gain exposure to government regulations, technical documentation and systems and how they are used for presentation and reporting to appropriate Federal government agencies (Customs and Border Protection, Bureau of Industry and Security (BIS), Office of Foreign Assets Control (OFAC), Department of Transportation/National Highway Traffic Safety Administration (DOT/NHTSA), Environmental Protection Agency (EPA), Food and Drug Administration (FDA), etc. Learn and use Honda's internal systems (Cost Simulation, Design, Build, Operate, and Maintain, Global protection Communication System, Supplier relationship Management, etc ) to perform tasks to support departmental projects and daily tasks. Gain understanding of Honda's product lines, production facilities, and overall business objectives. Development and maintenance of written instructions, operation standards, training documents, and back-up documentation to substantiate work performed to support governmental audits, verification, or validation of data, and to follow reasonable care and record retention requirements. Qualifications, Experience, and Skills Minimum Educational Qualifications: BA/BS Degree in International Business, Business Administration, Accounting, Supply Chain Management, or related field preferred, but other applicable education and experience considered. Minimum Experience: 0-3 years' import/export and trade compliance experience within the industry or with a customs broker or freight forwarder. Licensed Customs Broker; Certified Customs Specialist preferred. Other Job-Specific Skills: Analytical, compliance mind-set, detail oriented, and organizational skills necessary. Knowledge of US Customs & Border Protection (CBP) import regulations (19 CFR), policies and procedures, as well as programs including Reconciliation, Valuation, Harmonized Teriff Schedule, Certificate of Origin, and audit. Excellent oral and written communication skills; presentation skills. Computer skills including proficiency with MS Office Word, high proficiency in Excel, PowerPoint, and other database experience is preferred. Working Conditions Office setting which may require overtime. Ability to travel to other Honda facilities, supplier companies or conferences to gather information and data. What differentiates Honda and make us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Paid Overtime Regional Bonus (when applicable) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued Learning Training and Development programs Additional Offerings: Tuition Assistance & Student Loan Repayment Lifestyle Account Childcare Reimbursement Account Elder Care Support Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
11/12/2026
Full time
What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of "power" that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize "the joy and freedom of mobility" by developing new technologies and an innovative approach to achieve a "zero environmental footprint." We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Job Purpose The Trade Compliance Department implements and coordinates compliance and supply chain security activities relating to all import and export activity done by or on behalf of AHM, HDMA, HPD, HACI, and Honda Aero. From an import perspective, the department is primarily concerned with declaring the proper value, classification, and rate of duty as well as other information applicable to imported merchandise and providing this to U.S. Customs and other governmental agencies. Trade Compliance is also responsible for ensuring compliance under export regulations, including denied party screening, on-boarding foreign nationals, and assigning Export Control Classification Numbers. Trade Compliance participates in various preferential programs to designed to eliminate, reduce, or defer tariffs including Duty Drawback and Free Trade Agreement which requires product qualification analysis, certification validation, and interaction with suppliers, outside vendors, and government agencies. The Customs Admin is responsible for learning about all aspects of the Trade Compliance Department and our role within the organization. Responsible for monitoring and managing customs clearance through coordination with external Customs Brokerage firms, supporting local content reporting activities, or assisting with other daily tasks. Responsible for gathering and analyzing data elements and reviewing documentation prepared by others and to help develop solutions for any problems or issues. Key Accountabilities Support department operations relative to import and export functions, supply chain security Customs Trade Partnership Against Terrorism (CTPAT), local content reporting, and preferential trade programs. Manage customs clearance of imported merchandise containing the required data elements per the regulatory requirements and deadline. Support export compliance procedures such as denied party screening, on-boarding foreign nationals, and researching export sanctions. Manage local content reporting required for various government regulations; interact with suppliers to gather detailed part cost data. Learn and understand local content calculation methodologies. Continuous learning and self-development of technical aspects of international trade & customs and Honda's business objectives and operations. Gain exposure to government regulations, technical documentation and systems and how they are used for presentation and reporting to appropriate Federal government agencies (Customs and Border Protection, Bureau of Industry and Security (BIS), Office of Foreign Assets Control (OFAC), Department of Transportation/National Highway Traffic Safety Administration (DOT/NHTSA), Environmental Protection Agency (EPA), Food and Drug Administration (FDA), etc. Learn and use Honda's internal systems (Cost Simulation, Design, Build, Operate, and Maintain, Global protection Communication System, Supplier relationship Management, etc ) to perform tasks to support departmental projects and daily tasks. Gain understanding of Honda's product lines, production facilities, and overall business objectives. Development and maintenance of written instructions, operation standards, training documents, and back-up documentation to substantiate work performed to support governmental audits, verification, or validation of data, and to follow reasonable care and record retention requirements. Qualifications, Experience, and Skills Minimum Educational Qualifications: BA/BS Degree in International Business, Business Administration, Accounting, Supply Chain Management, or related field preferred, but other applicable education and experience considered. Minimum Experience: 0-3 years' import/export and trade compliance experience within the industry or with a customs broker or freight forwarder. Licensed Customs Broker; Certified Customs Specialist preferred. Other Job-Specific Skills: Analytical, compliance mind-set, detail oriented, and organizational skills necessary. Knowledge of US Customs & Border Protection (CBP) import regulations (19 CFR), policies and procedures, as well as programs including Reconciliation, Valuation, Harmonized Teriff Schedule, Certificate of Origin, and audit. Excellent oral and written communication skills; presentation skills. Computer skills including proficiency with MS Office Word, high proficiency in Excel, PowerPoint, and other database experience is preferred. Working Conditions Office setting which may require overtime. Ability to travel to other Honda facilities, supplier companies or conferences to gather information and data. What differentiates Honda and make us an employer of choice? Total Rewards: Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) Paid Overtime Regional Bonus (when applicable) Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) Paid time off, including vacation, holidays, shutdown Company Paid Short-Term and Long-Term Disability 401K Plan with company match + additional contribution Career Growth: Advancement Opportunities Career Mobility Education Reimbursement for Continued Learning Training and Development programs Additional Offerings: Tuition Assistance & Student Loan Repayment Lifestyle Account Childcare Reimbursement Account Elder Care Support Wellbeing Program Community Service and Engagement Programs Product Programs Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
Job Description Job Title: Technical Lead, Systems Engineering and Validation - US Naval Working Pattern: Fulltime Working location: Indianapolis, IN Relocation assistance will be provided if applicable Why Rolls-Royce? At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to create world-class power and propulsion solutions, pushing your problem-solving and ingenuity, to deliver real impact that puts safety first. You'll be given responsibility and the opportunity to grow in our high-performance culture. This is Infinite Potential. And it's your chance to really shine and contribute to one of the world's most recognized brands and a beacon for engineering excellence. Position Summary: The Technical Lead, Systems Engineering and Validation - US Naval Lead will manage a team of Systems Engineers, and configuration specialists while providing technical program management and systems engineering leadership to an extended, multi-functional engineering team that delivers engineering solutions and program milestones the US Naval team. The Technical Lead will own and deliver packages of work to cost, quality and schedule for Naval Gas Turbine Module (GTM) Systems. In so doing will provide leadership and governance for all the engineers in the Naval GTM Systems team performing program management as well as acting as a delegate for the Chief Engineer. The role also provides governance on all Naval GTM system engineering activities. What you will be doing: Main technical point of contact for the Gas Turbine Module factory test facility, including on-site support as needed for GT modules under test and technical assessment of test facility and sub-system modifications Coordinate engineering inputs into EVMS planning. Support monthly variance reviews and provide coaching to CAMS to maintain planning fidelity. Lead and coordinate effort to complete product qualification tests including engine endurance and naval environmental verifications Provide proactive, effective, leadership that prioritizes coaching, insight, developmental support and interpersonal guidance to deployed engineers Creating, evolving, and maintaining the Naval Gas Turbine Module System requirements through interfaces with the customer and business across the entire life cycle of the program Ensure product configuration is managed within the established Rolls-Royce processes - PCB/DTA/SCB Ensure robust project planning and accurate engineering labor estimates are prepared for naval projects . Support the business budget and resource load/capacity processes. Identify staffing requirements including skill set, capability, schedule/timing, and number of people required to meet program needs and budgets. Identify technical risk and serve as the accountable individual for risk management Defining the technical program that delivers a product that is fully compliant to all the product requirements & fully integrated with the other elements of the program Work Breakdown Structure (supply chain, program management, quality assurance, product safety, risk, revenue, etc.) The program management and delivery of the optimized technical solution that satisfies all the product requirements (technical, business and schedule) Leading the change management process within engineering to ensure that the level of change and the incorporation of it are managed Assisting the Chief Engineer with assuring and managing product safety through compliant use of proven processes and lead closure strategies to timely completion Implementing effective Risk Management and Project Gated Review Processes (PILM) for the Gas Turbine Module (GTM), including a commitment to continuous improvement Leading System Engineering and systems thinking in the engineering team in the project Provide Program Technical leadership and support to the Naval GTM System team and comply with the Engineering Functional policies throughout the life cycle of the work package Provide career development mentoring to assigned Engineers including setting priorities and assigning responsibilities and work assignments Hire and maintain a group of strong systems engineers, ensure effective performance management of assigned Engineers by setting/agreeing appropriate and relevant objectives, performing evaluations and appraisals (e.g. PDRs), and participating in the distribution of merit increases and bonus awards Basic Qualifications: Bachelor's degree in Engineering and 5+ years of experience; Or Master's degree in Engineering and 3+ years of experience, Or JD/PhD in Engineering Up to date, relevant engineering expertise in the relevant functional area/discipline In order to be considered for this opportunity, you must be a US Citizen or Permanent Resident Preferred Qualifications: Demonstrated experience of successfully delivering engineering technical projects/tasks to time, cost and quality, and leadership of teams to do the same Knowledge of the PILM gated process and experience leading programs through the gates Experience interfacing with customers on technical program issues Gas turbine engine assembly, test, and systems experience Electric power generation experience Has experience in all stages of a project lifecycle and has been responsible for the delivery of one or more of those stages Experience of setting up and managing multi-functional teams Good interpersonal skills with the ability to communicate with senior management and customers Willingness to travel and work offsite at GTM Packager facilities and shipyards in support of job duties Project/Function Management Engineering experience Experience of collaboration with diverse teams Experience in USG development programs, stakeholder and change management Exceptional interpersonal skills to work effectively in a team environment; willingness to accept responsibility and take initiative; and drive to finish assigned tasks on schedule An excellent command of the English language for both written and oral communications Our vision is to ensure that the quality and dynamism that shaped our history continues into our future. It's a bold pursuit, and we never stop striving to go further, faster, and better. We lead progress, creating the technologies that move us forward. If you're driven to grow, to learn, and to make a lasting difference, this is where you belong. Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics. We are committed to providing a respectful and non-discriminatory workplace where individuality is valued and everyone can thrive. Infinite Potential Closing Date: November 20, 2026 Job Category Validation and Verification Job Posting Date 09 Nov 2026; 00:11 Pay Range Pay ranges for remote employees are based on the state where the employee resides and may vary from the posted range. $126,694 - $205,878-Annually Location: Indianapolis, IN Benefits Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements. PandoLogic. Category:Technology,
11/12/2026
Full time
Job Description Job Title: Technical Lead, Systems Engineering and Validation - US Naval Working Pattern: Fulltime Working location: Indianapolis, IN Relocation assistance will be provided if applicable Why Rolls-Royce? At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to create world-class power and propulsion solutions, pushing your problem-solving and ingenuity, to deliver real impact that puts safety first. You'll be given responsibility and the opportunity to grow in our high-performance culture. This is Infinite Potential. And it's your chance to really shine and contribute to one of the world's most recognized brands and a beacon for engineering excellence. Position Summary: The Technical Lead, Systems Engineering and Validation - US Naval Lead will manage a team of Systems Engineers, and configuration specialists while providing technical program management and systems engineering leadership to an extended, multi-functional engineering team that delivers engineering solutions and program milestones the US Naval team. The Technical Lead will own and deliver packages of work to cost, quality and schedule for Naval Gas Turbine Module (GTM) Systems. In so doing will provide leadership and governance for all the engineers in the Naval GTM Systems team performing program management as well as acting as a delegate for the Chief Engineer. The role also provides governance on all Naval GTM system engineering activities. What you will be doing: Main technical point of contact for the Gas Turbine Module factory test facility, including on-site support as needed for GT modules under test and technical assessment of test facility and sub-system modifications Coordinate engineering inputs into EVMS planning. Support monthly variance reviews and provide coaching to CAMS to maintain planning fidelity. Lead and coordinate effort to complete product qualification tests including engine endurance and naval environmental verifications Provide proactive, effective, leadership that prioritizes coaching, insight, developmental support and interpersonal guidance to deployed engineers Creating, evolving, and maintaining the Naval Gas Turbine Module System requirements through interfaces with the customer and business across the entire life cycle of the program Ensure product configuration is managed within the established Rolls-Royce processes - PCB/DTA/SCB Ensure robust project planning and accurate engineering labor estimates are prepared for naval projects . Support the business budget and resource load/capacity processes. Identify staffing requirements including skill set, capability, schedule/timing, and number of people required to meet program needs and budgets. Identify technical risk and serve as the accountable individual for risk management Defining the technical program that delivers a product that is fully compliant to all the product requirements & fully integrated with the other elements of the program Work Breakdown Structure (supply chain, program management, quality assurance, product safety, risk, revenue, etc.) The program management and delivery of the optimized technical solution that satisfies all the product requirements (technical, business and schedule) Leading the change management process within engineering to ensure that the level of change and the incorporation of it are managed Assisting the Chief Engineer with assuring and managing product safety through compliant use of proven processes and lead closure strategies to timely completion Implementing effective Risk Management and Project Gated Review Processes (PILM) for the Gas Turbine Module (GTM), including a commitment to continuous improvement Leading System Engineering and systems thinking in the engineering team in the project Provide Program Technical leadership and support to the Naval GTM System team and comply with the Engineering Functional policies throughout the life cycle of the work package Provide career development mentoring to assigned Engineers including setting priorities and assigning responsibilities and work assignments Hire and maintain a group of strong systems engineers, ensure effective performance management of assigned Engineers by setting/agreeing appropriate and relevant objectives, performing evaluations and appraisals (e.g. PDRs), and participating in the distribution of merit increases and bonus awards Basic Qualifications: Bachelor's degree in Engineering and 5+ years of experience; Or Master's degree in Engineering and 3+ years of experience, Or JD/PhD in Engineering Up to date, relevant engineering expertise in the relevant functional area/discipline In order to be considered for this opportunity, you must be a US Citizen or Permanent Resident Preferred Qualifications: Demonstrated experience of successfully delivering engineering technical projects/tasks to time, cost and quality, and leadership of teams to do the same Knowledge of the PILM gated process and experience leading programs through the gates Experience interfacing with customers on technical program issues Gas turbine engine assembly, test, and systems experience Electric power generation experience Has experience in all stages of a project lifecycle and has been responsible for the delivery of one or more of those stages Experience of setting up and managing multi-functional teams Good interpersonal skills with the ability to communicate with senior management and customers Willingness to travel and work offsite at GTM Packager facilities and shipyards in support of job duties Project/Function Management Engineering experience Experience of collaboration with diverse teams Experience in USG development programs, stakeholder and change management Exceptional interpersonal skills to work effectively in a team environment; willingness to accept responsibility and take initiative; and drive to finish assigned tasks on schedule An excellent command of the English language for both written and oral communications Our vision is to ensure that the quality and dynamism that shaped our history continues into our future. It's a bold pursuit, and we never stop striving to go further, faster, and better. We lead progress, creating the technologies that move us forward. If you're driven to grow, to learn, and to make a lasting difference, this is where you belong. Rolls-Royce is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any protected characteristics. We are committed to providing a respectful and non-discriminatory workplace where individuality is valued and everyone can thrive. Infinite Potential Closing Date: November 20, 2026 Job Category Validation and Verification Job Posting Date 09 Nov 2026; 00:11 Pay Range Pay ranges for remote employees are based on the state where the employee resides and may vary from the posted range. $126,694 - $205,878-Annually Location: Indianapolis, IN Benefits Rolls-Royce provides a comprehensive and competitive Total Rewards package that includes base pay and a discretionary bonus plan. Eligible employees may have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health savings account; a 401(k) retirement savings plan with a company match; Employee Assistance Program; Paid Time Off; certain paid holidays; paid parental and family care leave; tuition reimbursement; and a long-term incentive plan. The options available to an employee may vary depending on eligibility factors such as date of hire, employment type, and the applicability of collective bargaining agreements. PandoLogic. Category:Technology,
Lumen is the trusted network for the AI powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI ready connectivity, join us today. The Role Driving Technology Adoption, Consumption, and Growth Lumen is evolving how we sell by bringing deeper technology fluency, consultative discovery, and business-outcome conversations into every customer engagement. Our Acceleration and Growth team offers multiple distinct opportunities to help shape this journey while building your own expertise as a technology-focused seller. This is an opportunity to be part of meaningful change - help define how we engage, advise, and support customers as their technology needs become more complex. If you are energized by building trusted relationships, shaping a more consultative customer experience, and making a visible impact as our sales approach evolves, this role offers the chance to help lead that change. As an Account Director Senior - Large Enterprise Majors, you will own growth across large, important, and potentially global enterprise accounts by translating customer business priorities into measurable outcomes enabled by Lumen's network, cloud, security, managed services, and orchestration portfolio. You will you operate independently from acquisition through modernization, activation, adoption, consumption, and expansion. You set account strategy, shape and negotiate commercial terms, mobilize cross-functional resources, and advise executive stakeholders. Your broad command of customer economics, markets, technology, and complex buying environments makes you a trusted expert to customers and colleagues. The Main Responsibilities Own and execute a self-directed strategy for a portfolio of large, important, or global accounts, grounded in each customer's business model, financial priorities, operating risks, technology estate, market context, and competitive position. Anticipate needs before they become formal requirements; develop points of view and use cases that connect modernization to growth, efficiency, resilience, risk reduction, and innovation. Build qualified pipeline through executive relationships, account intelligence, focused prospecting, partners, marketing, and business development. Prioritize investments and resources based on customer potential, solution fit, buying signals, competitive dynamics, and revenue opportunity. Lead discovery across executive, business, technical, operational, and financial stakeholders to define the problem, value at stake, decision path, and urgency to act. Integrate relevant capabilities across Lumen and its partners into a coherent outcome; direct architects and specialists through clear commercial and customer objectives while they own technical design and validation. Build quantified business cases covering expected value, investment, implementation requirements, risk, and cost of inaction. Develop customers' and colleagues' understanding of business, market, and solution tradeoffs; influence executive sponsors, economic buyers, technical decision makers, and internal champions. Own new-logo acquisition and expansion against assigned sales, revenue, and consumption goals. Lead complex, high-value sales cycles through qualification, validation, pricing, negotiation, procurement, legal review, and close. Exercise substantial commercial discretion-and, within company governance, full authority to shape and negotiate product, service, pricing, and contract terms. Establish mutual action plans, decision criteria, stakeholder commitments, milestones, and activation dates; surface risks and dependencies early. Plan and manage the account resource model, mobilizing sales, technical, delivery, customer success, channel, and partner teams without relying on formal authority. Retain commercial ownership through implementation and activation; hold downstream partners accountable for customer readiness, delivery commitments, adoption, and value realization. Use consumption data and customer signals to remove adoption barriers, address underutilization, anticipate revenue risk, and identify expansion across workloads, locations, and business units. Convert demonstrated value into modernization, additional use cases, broader executive relationships, recurring revenue, and sustained growth. Serve as a recognized expert across business, financial, market, customer, and portfolio domains; coach peers and contribute account insight that improves sales approaches and solution fit. Activate channel and technology partners through joint targeting, account planning, and selling, with clear ownership and measurable outcomes. Use AI, agents, and automated workflows to improve research, prioritization, outreach, follow-through, and opportunity management; validate outputs and apply sound judgment. Maintain rigorous qualification, stakeholder maps, next steps, forecasts, and CRM records. What We Look For in a Candidate 8+ years of enterprise sales experience and sustained quota achievement, with evidence of performance at the scope and complexity described above. Success acquiring and expanding large, important, or global enterprise accounts and closing complex deals with multimillion-dollar total contract value. Broad expertise across customer business and financial drivers, enterprise technology markets, complex buying environments, and relevant solutions such as networking, cloud, security, managed services, or enterprise software. Demonstrated authority and judgment in structuring and negotiating complex product, service, pricing, and contract terms with senior customer leaders. Technical fluency to lead credible discovery, recognize solution opportunities, and direct architects and specialists effectively. Experience planning account strategy independently and orchestrating colleagues and partners across the full customer lifecycle without formal authority. Understanding of recurring-revenue and consumption-based models, including how activation, adoption, and usage create customer value and revenue growth. Practical experience using AI and automation to improve sales execution, with disciplined validation of outputs. Executive presence, sound judgment, and an ownership mindset; you make decisions, surface risk early, give direct feedback, and take responsibility for outcomes. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $126,518 - $168,683 in these states: AR IA KS MO WI OH TN IN KY $132,847 - $177,122 in these states: MI MN $139,166 - $185,552 in these states: IL Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure What to Expect Next Requisition #: 344251 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy . click apply for full job details
11/12/2026
Full time
Lumen is the trusted network for the AI powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI ready connectivity, join us today. The Role Driving Technology Adoption, Consumption, and Growth Lumen is evolving how we sell by bringing deeper technology fluency, consultative discovery, and business-outcome conversations into every customer engagement. Our Acceleration and Growth team offers multiple distinct opportunities to help shape this journey while building your own expertise as a technology-focused seller. This is an opportunity to be part of meaningful change - help define how we engage, advise, and support customers as their technology needs become more complex. If you are energized by building trusted relationships, shaping a more consultative customer experience, and making a visible impact as our sales approach evolves, this role offers the chance to help lead that change. As an Account Director Senior - Large Enterprise Majors, you will own growth across large, important, and potentially global enterprise accounts by translating customer business priorities into measurable outcomes enabled by Lumen's network, cloud, security, managed services, and orchestration portfolio. You will you operate independently from acquisition through modernization, activation, adoption, consumption, and expansion. You set account strategy, shape and negotiate commercial terms, mobilize cross-functional resources, and advise executive stakeholders. Your broad command of customer economics, markets, technology, and complex buying environments makes you a trusted expert to customers and colleagues. The Main Responsibilities Own and execute a self-directed strategy for a portfolio of large, important, or global accounts, grounded in each customer's business model, financial priorities, operating risks, technology estate, market context, and competitive position. Anticipate needs before they become formal requirements; develop points of view and use cases that connect modernization to growth, efficiency, resilience, risk reduction, and innovation. Build qualified pipeline through executive relationships, account intelligence, focused prospecting, partners, marketing, and business development. Prioritize investments and resources based on customer potential, solution fit, buying signals, competitive dynamics, and revenue opportunity. Lead discovery across executive, business, technical, operational, and financial stakeholders to define the problem, value at stake, decision path, and urgency to act. Integrate relevant capabilities across Lumen and its partners into a coherent outcome; direct architects and specialists through clear commercial and customer objectives while they own technical design and validation. Build quantified business cases covering expected value, investment, implementation requirements, risk, and cost of inaction. Develop customers' and colleagues' understanding of business, market, and solution tradeoffs; influence executive sponsors, economic buyers, technical decision makers, and internal champions. Own new-logo acquisition and expansion against assigned sales, revenue, and consumption goals. Lead complex, high-value sales cycles through qualification, validation, pricing, negotiation, procurement, legal review, and close. Exercise substantial commercial discretion-and, within company governance, full authority to shape and negotiate product, service, pricing, and contract terms. Establish mutual action plans, decision criteria, stakeholder commitments, milestones, and activation dates; surface risks and dependencies early. Plan and manage the account resource model, mobilizing sales, technical, delivery, customer success, channel, and partner teams without relying on formal authority. Retain commercial ownership through implementation and activation; hold downstream partners accountable for customer readiness, delivery commitments, adoption, and value realization. Use consumption data and customer signals to remove adoption barriers, address underutilization, anticipate revenue risk, and identify expansion across workloads, locations, and business units. Convert demonstrated value into modernization, additional use cases, broader executive relationships, recurring revenue, and sustained growth. Serve as a recognized expert across business, financial, market, customer, and portfolio domains; coach peers and contribute account insight that improves sales approaches and solution fit. Activate channel and technology partners through joint targeting, account planning, and selling, with clear ownership and measurable outcomes. Use AI, agents, and automated workflows to improve research, prioritization, outreach, follow-through, and opportunity management; validate outputs and apply sound judgment. Maintain rigorous qualification, stakeholder maps, next steps, forecasts, and CRM records. What We Look For in a Candidate 8+ years of enterprise sales experience and sustained quota achievement, with evidence of performance at the scope and complexity described above. Success acquiring and expanding large, important, or global enterprise accounts and closing complex deals with multimillion-dollar total contract value. Broad expertise across customer business and financial drivers, enterprise technology markets, complex buying environments, and relevant solutions such as networking, cloud, security, managed services, or enterprise software. Demonstrated authority and judgment in structuring and negotiating complex product, service, pricing, and contract terms with senior customer leaders. Technical fluency to lead credible discovery, recognize solution opportunities, and direct architects and specialists effectively. Experience planning account strategy independently and orchestrating colleagues and partners across the full customer lifecycle without formal authority. Understanding of recurring-revenue and consumption-based models, including how activation, adoption, and usage create customer value and revenue growth. Practical experience using AI and automation to improve sales execution, with disciplined validation of outputs. Executive presence, sound judgment, and an ownership mindset; you make decisions, surface risk early, give direct feedback, and take responsibility for outcomes. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $126,518 - $168,683 in these states: AR IA KS MO WI OH TN IN KY $132,847 - $177,122 in these states: MI MN $139,166 - $185,552 in these states: IL Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure What to Expect Next Requisition #: 344251 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy . click apply for full job details
Lumen is the trusted network for the AI powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI ready connectivity, join us today. The Role Driving Technology Adoption, Consumption, and Growth Lumen is evolving how we sell by bringing deeper technology fluency, consultative discovery, and business-outcome conversations into every customer engagement. Our Acceleration and Growth team offers multiple distinct opportunities to help shape this journey while building your own expertise as a technology-focused seller. This is an opportunity to be part of meaningful change - help define how we engage, advise, and support customers as their technology needs become more complex. If you are energized by building trusted relationships, shaping a more consultative customer experience, and making a visible impact as our sales approach evolves, this role offers the chance to help lead that change. As an Account Director Senior - Large Enterprise Majors, you will own growth across large, important, and potentially global enterprise accounts by translating customer business priorities into measurable outcomes enabled by Lumen's network, cloud, security, managed services, and orchestration portfolio. You will you operate independently from acquisition through modernization, activation, adoption, consumption, and expansion. You set account strategy, shape and negotiate commercial terms, mobilize cross-functional resources, and advise executive stakeholders. Your broad command of customer economics, markets, technology, and complex buying environments makes you a trusted expert to customers and colleagues. The Main Responsibilities Own and execute a self-directed strategy for a portfolio of large, important, or global accounts, grounded in each customer's business model, financial priorities, operating risks, technology estate, market context, and competitive position. Anticipate needs before they become formal requirements; develop points of view and use cases that connect modernization to growth, efficiency, resilience, risk reduction, and innovation. Build qualified pipeline through executive relationships, account intelligence, focused prospecting, partners, marketing, and business development. Prioritize investments and resources based on customer potential, solution fit, buying signals, competitive dynamics, and revenue opportunity. Lead discovery across executive, business, technical, operational, and financial stakeholders to define the problem, value at stake, decision path, and urgency to act. Integrate relevant capabilities across Lumen and its partners into a coherent outcome; direct architects and specialists through clear commercial and customer objectives while they own technical design and validation. Build quantified business cases covering expected value, investment, implementation requirements, risk, and cost of inaction. Develop customers' and colleagues' understanding of business, market, and solution tradeoffs; influence executive sponsors, economic buyers, technical decision makers, and internal champions. Own new-logo acquisition and expansion against assigned sales, revenue, and consumption goals. Lead complex, high-value sales cycles through qualification, validation, pricing, negotiation, procurement, legal review, and close. Exercise substantial commercial discretion-and, within company governance, full authority to shape and negotiate product, service, pricing, and contract terms. Establish mutual action plans, decision criteria, stakeholder commitments, milestones, and activation dates; surface risks and dependencies early. Plan and manage the account resource model, mobilizing sales, technical, delivery, customer success, channel, and partner teams without relying on formal authority. Retain commercial ownership through implementation and activation; hold downstream partners accountable for customer readiness, delivery commitments, adoption, and value realization. Use consumption data and customer signals to remove adoption barriers, address underutilization, anticipate revenue risk, and identify expansion across workloads, locations, and business units. Convert demonstrated value into modernization, additional use cases, broader executive relationships, recurring revenue, and sustained growth. Serve as a recognized expert across business, financial, market, customer, and portfolio domains; coach peers and contribute account insight that improves sales approaches and solution fit. Activate channel and technology partners through joint targeting, account planning, and selling, with clear ownership and measurable outcomes. Use AI, agents, and automated workflows to improve research, prioritization, outreach, follow-through, and opportunity management; validate outputs and apply sound judgment. Maintain rigorous qualification, stakeholder maps, next steps, forecasts, and CRM records. What We Look For in a Candidate 8+ years of enterprise sales experience and sustained quota achievement, with evidence of performance at the scope and complexity described above. Success acquiring and expanding large, important, or global enterprise accounts and closing complex deals with multimillion-dollar total contract value. Broad expertise across customer business and financial drivers, enterprise technology markets, complex buying environments, and relevant solutions such as networking, cloud, security, managed services, or enterprise software. Demonstrated authority and judgment in structuring and negotiating complex product, service, pricing, and contract terms with senior customer leaders. Technical fluency to lead credible discovery, recognize solution opportunities, and direct architects and specialists effectively. Experience planning account strategy independently and orchestrating colleagues and partners across the full customer lifecycle without formal authority. Understanding of recurring-revenue and consumption-based models, including how activation, adoption, and usage create customer value and revenue growth. Practical experience using AI and automation to improve sales execution, with disciplined validation of outputs. Executive presence, sound judgment, and an ownership mindset; you make decisions, surface risk early, give direct feedback, and take responsibility for outcomes. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $126,518 - $168,683 in these states: AR IA KS MO WI OH TN IN KY $132,847 - $177,122 in these states: MI MN $139,166 - $185,552 in these states: IL Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure What to Expect Next Requisition #: 344251 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy . click apply for full job details
11/12/2026
Full time
Lumen is the trusted network for the AI powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI ready connectivity, join us today. The Role Driving Technology Adoption, Consumption, and Growth Lumen is evolving how we sell by bringing deeper technology fluency, consultative discovery, and business-outcome conversations into every customer engagement. Our Acceleration and Growth team offers multiple distinct opportunities to help shape this journey while building your own expertise as a technology-focused seller. This is an opportunity to be part of meaningful change - help define how we engage, advise, and support customers as their technology needs become more complex. If you are energized by building trusted relationships, shaping a more consultative customer experience, and making a visible impact as our sales approach evolves, this role offers the chance to help lead that change. As an Account Director Senior - Large Enterprise Majors, you will own growth across large, important, and potentially global enterprise accounts by translating customer business priorities into measurable outcomes enabled by Lumen's network, cloud, security, managed services, and orchestration portfolio. You will you operate independently from acquisition through modernization, activation, adoption, consumption, and expansion. You set account strategy, shape and negotiate commercial terms, mobilize cross-functional resources, and advise executive stakeholders. Your broad command of customer economics, markets, technology, and complex buying environments makes you a trusted expert to customers and colleagues. The Main Responsibilities Own and execute a self-directed strategy for a portfolio of large, important, or global accounts, grounded in each customer's business model, financial priorities, operating risks, technology estate, market context, and competitive position. Anticipate needs before they become formal requirements; develop points of view and use cases that connect modernization to growth, efficiency, resilience, risk reduction, and innovation. Build qualified pipeline through executive relationships, account intelligence, focused prospecting, partners, marketing, and business development. Prioritize investments and resources based on customer potential, solution fit, buying signals, competitive dynamics, and revenue opportunity. Lead discovery across executive, business, technical, operational, and financial stakeholders to define the problem, value at stake, decision path, and urgency to act. Integrate relevant capabilities across Lumen and its partners into a coherent outcome; direct architects and specialists through clear commercial and customer objectives while they own technical design and validation. Build quantified business cases covering expected value, investment, implementation requirements, risk, and cost of inaction. Develop customers' and colleagues' understanding of business, market, and solution tradeoffs; influence executive sponsors, economic buyers, technical decision makers, and internal champions. Own new-logo acquisition and expansion against assigned sales, revenue, and consumption goals. Lead complex, high-value sales cycles through qualification, validation, pricing, negotiation, procurement, legal review, and close. Exercise substantial commercial discretion-and, within company governance, full authority to shape and negotiate product, service, pricing, and contract terms. Establish mutual action plans, decision criteria, stakeholder commitments, milestones, and activation dates; surface risks and dependencies early. Plan and manage the account resource model, mobilizing sales, technical, delivery, customer success, channel, and partner teams without relying on formal authority. Retain commercial ownership through implementation and activation; hold downstream partners accountable for customer readiness, delivery commitments, adoption, and value realization. Use consumption data and customer signals to remove adoption barriers, address underutilization, anticipate revenue risk, and identify expansion across workloads, locations, and business units. Convert demonstrated value into modernization, additional use cases, broader executive relationships, recurring revenue, and sustained growth. Serve as a recognized expert across business, financial, market, customer, and portfolio domains; coach peers and contribute account insight that improves sales approaches and solution fit. Activate channel and technology partners through joint targeting, account planning, and selling, with clear ownership and measurable outcomes. Use AI, agents, and automated workflows to improve research, prioritization, outreach, follow-through, and opportunity management; validate outputs and apply sound judgment. Maintain rigorous qualification, stakeholder maps, next steps, forecasts, and CRM records. What We Look For in a Candidate 8+ years of enterprise sales experience and sustained quota achievement, with evidence of performance at the scope and complexity described above. Success acquiring and expanding large, important, or global enterprise accounts and closing complex deals with multimillion-dollar total contract value. Broad expertise across customer business and financial drivers, enterprise technology markets, complex buying environments, and relevant solutions such as networking, cloud, security, managed services, or enterprise software. Demonstrated authority and judgment in structuring and negotiating complex product, service, pricing, and contract terms with senior customer leaders. Technical fluency to lead credible discovery, recognize solution opportunities, and direct architects and specialists effectively. Experience planning account strategy independently and orchestrating colleagues and partners across the full customer lifecycle without formal authority. Understanding of recurring-revenue and consumption-based models, including how activation, adoption, and usage create customer value and revenue growth. Practical experience using AI and automation to improve sales execution, with disciplined validation of outputs. Executive presence, sound judgment, and an ownership mindset; you make decisions, surface risk early, give direct feedback, and take responsibility for outcomes. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $126,518 - $168,683 in these states: AR IA KS MO WI OH TN IN KY $132,847 - $177,122 in these states: MI MN $139,166 - $185,552 in these states: IL Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure What to Expect Next Requisition #: 344251 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy . click apply for full job details
Lumen is the trusted network for the AI powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI ready connectivity, join us today. The Role Driving Technology Adoption, Consumption, and Growth Lumen is evolving how we sell by bringing deeper technology fluency, consultative discovery, and business-outcome conversations into every customer engagement. Our Acceleration and Growth team offers multiple distinct opportunities to help shape this journey while building your own expertise as a technology-focused seller. This is an opportunity to be part of meaningful change - help define how we engage, advise, and support customers as their technology needs become more complex. If you are energized by building trusted relationships, shaping a more consultative customer experience, and making a visible impact as our sales approach evolves, this role offers the chance to help lead that change. As an Account Director Senior - Large Enterprise Majors, you will own growth across large, important, and potentially global enterprise accounts by translating customer business priorities into measurable outcomes enabled by Lumen's network, cloud, security, managed services, and orchestration portfolio. You will you operate independently from acquisition through modernization, activation, adoption, consumption, and expansion. You set account strategy, shape and negotiate commercial terms, mobilize cross-functional resources, and advise executive stakeholders. Your broad command of customer economics, markets, technology, and complex buying environments makes you a trusted expert to customers and colleagues. The Main Responsibilities Own and execute a self-directed strategy for a portfolio of large, important, or global accounts, grounded in each customer's business model, financial priorities, operating risks, technology estate, market context, and competitive position. Anticipate needs before they become formal requirements; develop points of view and use cases that connect modernization to growth, efficiency, resilience, risk reduction, and innovation. Build qualified pipeline through executive relationships, account intelligence, focused prospecting, partners, marketing, and business development. Prioritize investments and resources based on customer potential, solution fit, buying signals, competitive dynamics, and revenue opportunity. Lead discovery across executive, business, technical, operational, and financial stakeholders to define the problem, value at stake, decision path, and urgency to act. Integrate relevant capabilities across Lumen and its partners into a coherent outcome; direct architects and specialists through clear commercial and customer objectives while they own technical design and validation. Build quantified business cases covering expected value, investment, implementation requirements, risk, and cost of inaction. Develop customers' and colleagues' understanding of business, market, and solution tradeoffs; influence executive sponsors, economic buyers, technical decision makers, and internal champions. Own new-logo acquisition and expansion against assigned sales, revenue, and consumption goals. Lead complex, high-value sales cycles through qualification, validation, pricing, negotiation, procurement, legal review, and close. Exercise substantial commercial discretion-and, within company governance, full authority to shape and negotiate product, service, pricing, and contract terms. Establish mutual action plans, decision criteria, stakeholder commitments, milestones, and activation dates; surface risks and dependencies early. Plan and manage the account resource model, mobilizing sales, technical, delivery, customer success, channel, and partner teams without relying on formal authority. Retain commercial ownership through implementation and activation; hold downstream partners accountable for customer readiness, delivery commitments, adoption, and value realization. Use consumption data and customer signals to remove adoption barriers, address underutilization, anticipate revenue risk, and identify expansion across workloads, locations, and business units. Convert demonstrated value into modernization, additional use cases, broader executive relationships, recurring revenue, and sustained growth. Serve as a recognized expert across business, financial, market, customer, and portfolio domains; coach peers and contribute account insight that improves sales approaches and solution fit. Activate channel and technology partners through joint targeting, account planning, and selling, with clear ownership and measurable outcomes. Use AI, agents, and automated workflows to improve research, prioritization, outreach, follow-through, and opportunity management; validate outputs and apply sound judgment. Maintain rigorous qualification, stakeholder maps, next steps, forecasts, and CRM records. What We Look For in a Candidate 8+ years of enterprise sales experience and sustained quota achievement, with evidence of performance at the scope and complexity described above. Success acquiring and expanding large, important, or global enterprise accounts and closing complex deals with multimillion-dollar total contract value. Broad expertise across customer business and financial drivers, enterprise technology markets, complex buying environments, and relevant solutions such as networking, cloud, security, managed services, or enterprise software. Demonstrated authority and judgment in structuring and negotiating complex product, service, pricing, and contract terms with senior customer leaders. Technical fluency to lead credible discovery, recognize solution opportunities, and direct architects and specialists effectively. Experience planning account strategy independently and orchestrating colleagues and partners across the full customer lifecycle without formal authority. Understanding of recurring-revenue and consumption-based models, including how activation, adoption, and usage create customer value and revenue growth. Practical experience using AI and automation to improve sales execution, with disciplined validation of outputs. Executive presence, sound judgment, and an ownership mindset; you make decisions, surface risk early, give direct feedback, and take responsibility for outcomes. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $126,518 - $168,683 in these states: AR IA KS MO WI OH TN IN KY $132,847 - $177,122 in these states: MI MN $139,166 - $185,552 in these states: IL Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure What to Expect Next Requisition #: 344251 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy . click apply for full job details
11/12/2026
Full time
Lumen is the trusted network for the AI powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI ready connectivity, join us today. The Role Driving Technology Adoption, Consumption, and Growth Lumen is evolving how we sell by bringing deeper technology fluency, consultative discovery, and business-outcome conversations into every customer engagement. Our Acceleration and Growth team offers multiple distinct opportunities to help shape this journey while building your own expertise as a technology-focused seller. This is an opportunity to be part of meaningful change - help define how we engage, advise, and support customers as their technology needs become more complex. If you are energized by building trusted relationships, shaping a more consultative customer experience, and making a visible impact as our sales approach evolves, this role offers the chance to help lead that change. As an Account Director Senior - Large Enterprise Majors, you will own growth across large, important, and potentially global enterprise accounts by translating customer business priorities into measurable outcomes enabled by Lumen's network, cloud, security, managed services, and orchestration portfolio. You will you operate independently from acquisition through modernization, activation, adoption, consumption, and expansion. You set account strategy, shape and negotiate commercial terms, mobilize cross-functional resources, and advise executive stakeholders. Your broad command of customer economics, markets, technology, and complex buying environments makes you a trusted expert to customers and colleagues. The Main Responsibilities Own and execute a self-directed strategy for a portfolio of large, important, or global accounts, grounded in each customer's business model, financial priorities, operating risks, technology estate, market context, and competitive position. Anticipate needs before they become formal requirements; develop points of view and use cases that connect modernization to growth, efficiency, resilience, risk reduction, and innovation. Build qualified pipeline through executive relationships, account intelligence, focused prospecting, partners, marketing, and business development. Prioritize investments and resources based on customer potential, solution fit, buying signals, competitive dynamics, and revenue opportunity. Lead discovery across executive, business, technical, operational, and financial stakeholders to define the problem, value at stake, decision path, and urgency to act. Integrate relevant capabilities across Lumen and its partners into a coherent outcome; direct architects and specialists through clear commercial and customer objectives while they own technical design and validation. Build quantified business cases covering expected value, investment, implementation requirements, risk, and cost of inaction. Develop customers' and colleagues' understanding of business, market, and solution tradeoffs; influence executive sponsors, economic buyers, technical decision makers, and internal champions. Own new-logo acquisition and expansion against assigned sales, revenue, and consumption goals. Lead complex, high-value sales cycles through qualification, validation, pricing, negotiation, procurement, legal review, and close. Exercise substantial commercial discretion-and, within company governance, full authority to shape and negotiate product, service, pricing, and contract terms. Establish mutual action plans, decision criteria, stakeholder commitments, milestones, and activation dates; surface risks and dependencies early. Plan and manage the account resource model, mobilizing sales, technical, delivery, customer success, channel, and partner teams without relying on formal authority. Retain commercial ownership through implementation and activation; hold downstream partners accountable for customer readiness, delivery commitments, adoption, and value realization. Use consumption data and customer signals to remove adoption barriers, address underutilization, anticipate revenue risk, and identify expansion across workloads, locations, and business units. Convert demonstrated value into modernization, additional use cases, broader executive relationships, recurring revenue, and sustained growth. Serve as a recognized expert across business, financial, market, customer, and portfolio domains; coach peers and contribute account insight that improves sales approaches and solution fit. Activate channel and technology partners through joint targeting, account planning, and selling, with clear ownership and measurable outcomes. Use AI, agents, and automated workflows to improve research, prioritization, outreach, follow-through, and opportunity management; validate outputs and apply sound judgment. Maintain rigorous qualification, stakeholder maps, next steps, forecasts, and CRM records. What We Look For in a Candidate 8+ years of enterprise sales experience and sustained quota achievement, with evidence of performance at the scope and complexity described above. Success acquiring and expanding large, important, or global enterprise accounts and closing complex deals with multimillion-dollar total contract value. Broad expertise across customer business and financial drivers, enterprise technology markets, complex buying environments, and relevant solutions such as networking, cloud, security, managed services, or enterprise software. Demonstrated authority and judgment in structuring and negotiating complex product, service, pricing, and contract terms with senior customer leaders. Technical fluency to lead credible discovery, recognize solution opportunities, and direct architects and specialists effectively. Experience planning account strategy independently and orchestrating colleagues and partners across the full customer lifecycle without formal authority. Understanding of recurring-revenue and consumption-based models, including how activation, adoption, and usage create customer value and revenue growth. Practical experience using AI and automation to improve sales execution, with disciplined validation of outputs. Executive presence, sound judgment, and an ownership mindset; you make decisions, surface risk early, give direct feedback, and take responsibility for outcomes. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $126,518 - $168,683 in these states: AR IA KS MO WI OH TN IN KY $132,847 - $177,122 in these states: MI MN $139,166 - $185,552 in these states: IL Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure What to Expect Next Requisition #: 344251 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy . click apply for full job details
Lumen is the trusted network for the AI powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI ready connectivity, join us today. The Role Driving Technology Adoption, Consumption, and Growth Lumen is evolving what and how we sell-bringing deeper technology fluency, consultative discovery, and business-outcome conversations into every customer engagement. Our Acceleration and Growth team offers distinct opportunities to help customers adopt, use, and expand technology that advances their priorities. This is an opportunity to be part of meaningful change by shaping how we engage, advise, and support customers as their environments become more complex. If you are energized by building new relationships, moving with urgency, and turning technology needs into measurable customer value, this role offers the chance to help lead that change. As an Account Director Senior Large Enterprise Strategics, you will own growth across large, important, and potentially global enterprise accounts by translating customer business priorities into measurable outcomes enabled by Lumen's network, cloud, security, managed services, and orchestration portfolio. As the Account Director Senior Large Enterprise Strategics, you will operate independently from acquisition through modernization, activation, adoption, consumption, and expansion. You set account strategy, shape and negotiate commercial terms, mobilize cross-functional resources, and advise executive stakeholders. Your broad command of customer economics, markets, technology, and complex buying environments makes you a trusted expert to customers and colleagues. The Main Responsibilities Own and execute a self-directed strategy for a portfolio of large, important, or global accounts, grounded in each customer's business model, financial priorities, operating risks, technology estate, market context, and competitive position. Anticipate needs before they become formal requirements; develop points of view and use cases that connect modernization to growth, efficiency, resilience, risk reduction, and innovation. Build qualified pipeline through executive relationships, account intelligence, focused prospecting, partners, marketing, and business development. Prioritize investments and resources based on customer potential, solution fit, buying signals, competitive dynamics, and revenue opportunity. Lead discovery across executive, business, technical, operational, and financial stakeholders to define the problem, value at stake, decision path, and urgency to act. Integrate relevant capabilities across Lumen and its partners into a coherent outcome; direct architects and specialists through clear commercial and customer objectives while they own technical design and validation. Build quantified business cases covering expected value, investment, implementation requirements, risk, and cost of inaction. Develop customers' and colleagues' understanding of business, market, and solution tradeoffs; influence executive sponsors, economic buyers, technical decision makers, and internal champions. Own new-logo acquisition and expansion against assigned sales, revenue, and consumption goals. Lead complex, high-value sales cycles through qualification, validation, pricing, negotiation, procurement, legal review, and close. Exercise substantial commercial discretion-and, within company governance, full authority to shape and negotiate product, service, pricing, and contract terms. Establish mutual action plans, decision criteria, stakeholder commitments, milestones, and activation dates; surface risks and dependencies early. Plan and manage the account resource model, mobilizing sales, technical, delivery, customer success, channel, and partner teams without relying on formal authority. Retain commercial ownership through implementation and activation; hold downstream partners accountable for customer readiness, delivery commitments, adoption, and value realization. Use consumption data and customer signals to remove adoption barriers, address underutilization, anticipate revenue risk, and identify expansion across workloads, locations, and business units. Convert demonstrated value into modernization, additional use cases, broader executive relationships, recurring revenue, and sustained growth. Serve as a recognized expert across business, financial, market, customer, and portfolio domains; coach peers and contribute account insight that improves sales approaches and solution fit. Activate channel and technology partners through joint targeting, account planning, and selling, with clear ownership and measurable outcomes. Use AI, agents, and automated workflows to improve research, prioritization, outreach, follow-through, and opportunity management; validate outputs and apply sound judgment. Maintain rigorous qualification, stakeholder maps, next steps, forecasts, and CRM records. What We Look For in a Candidate 8+ years of enterprise sales experience and sustained quota achievement, with evidence of performance at the scope and complexity described above. Success acquiring and expanding large, important, or global enterprise accounts and closing complex deals with multimillion-dollar total contract value. Broad expertise across customer business and financial drivers, enterprise technology markets, complex buying environments, and relevant solutions such as networking, cloud, security, managed services, or enterprise software. Demonstrated authority and judgment in structuring and negotiating complex product, service, pricing, and contract terms with senior customer leaders. Technical fluency to lead credible discovery, recognize solution opportunities, and direct architects and specialists effectively. Experience planning account strategy independently and orchestrating colleagues and partners across the full customer lifecycle without formal authority. Understanding of recurring-revenue and consumption-based models, including how activation, adoption, and usage create customer value and revenue growth. Practical experience using AI and automation to improve sales execution, with disciplined validation of outputs. Executive presence, sound judgment, and an ownership mindset; you make decisions, surface risk early, give direct feedback, and take responsibility for outcomes. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $126,518 - $168,683 in these states: AR IA KS MO WI $132,847 - $177,122 in these states: MI MN $139,166 - $185,552 in these states: IL Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure What to Expect Next Requisition #: 344253 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy . click apply for full job details
11/12/2026
Full time
Lumen is the trusted network for the AI powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI ready connectivity, join us today. The Role Driving Technology Adoption, Consumption, and Growth Lumen is evolving what and how we sell-bringing deeper technology fluency, consultative discovery, and business-outcome conversations into every customer engagement. Our Acceleration and Growth team offers distinct opportunities to help customers adopt, use, and expand technology that advances their priorities. This is an opportunity to be part of meaningful change by shaping how we engage, advise, and support customers as their environments become more complex. If you are energized by building new relationships, moving with urgency, and turning technology needs into measurable customer value, this role offers the chance to help lead that change. As an Account Director Senior Large Enterprise Strategics, you will own growth across large, important, and potentially global enterprise accounts by translating customer business priorities into measurable outcomes enabled by Lumen's network, cloud, security, managed services, and orchestration portfolio. As the Account Director Senior Large Enterprise Strategics, you will operate independently from acquisition through modernization, activation, adoption, consumption, and expansion. You set account strategy, shape and negotiate commercial terms, mobilize cross-functional resources, and advise executive stakeholders. Your broad command of customer economics, markets, technology, and complex buying environments makes you a trusted expert to customers and colleagues. The Main Responsibilities Own and execute a self-directed strategy for a portfolio of large, important, or global accounts, grounded in each customer's business model, financial priorities, operating risks, technology estate, market context, and competitive position. Anticipate needs before they become formal requirements; develop points of view and use cases that connect modernization to growth, efficiency, resilience, risk reduction, and innovation. Build qualified pipeline through executive relationships, account intelligence, focused prospecting, partners, marketing, and business development. Prioritize investments and resources based on customer potential, solution fit, buying signals, competitive dynamics, and revenue opportunity. Lead discovery across executive, business, technical, operational, and financial stakeholders to define the problem, value at stake, decision path, and urgency to act. Integrate relevant capabilities across Lumen and its partners into a coherent outcome; direct architects and specialists through clear commercial and customer objectives while they own technical design and validation. Build quantified business cases covering expected value, investment, implementation requirements, risk, and cost of inaction. Develop customers' and colleagues' understanding of business, market, and solution tradeoffs; influence executive sponsors, economic buyers, technical decision makers, and internal champions. Own new-logo acquisition and expansion against assigned sales, revenue, and consumption goals. Lead complex, high-value sales cycles through qualification, validation, pricing, negotiation, procurement, legal review, and close. Exercise substantial commercial discretion-and, within company governance, full authority to shape and negotiate product, service, pricing, and contract terms. Establish mutual action plans, decision criteria, stakeholder commitments, milestones, and activation dates; surface risks and dependencies early. Plan and manage the account resource model, mobilizing sales, technical, delivery, customer success, channel, and partner teams without relying on formal authority. Retain commercial ownership through implementation and activation; hold downstream partners accountable for customer readiness, delivery commitments, adoption, and value realization. Use consumption data and customer signals to remove adoption barriers, address underutilization, anticipate revenue risk, and identify expansion across workloads, locations, and business units. Convert demonstrated value into modernization, additional use cases, broader executive relationships, recurring revenue, and sustained growth. Serve as a recognized expert across business, financial, market, customer, and portfolio domains; coach peers and contribute account insight that improves sales approaches and solution fit. Activate channel and technology partners through joint targeting, account planning, and selling, with clear ownership and measurable outcomes. Use AI, agents, and automated workflows to improve research, prioritization, outreach, follow-through, and opportunity management; validate outputs and apply sound judgment. Maintain rigorous qualification, stakeholder maps, next steps, forecasts, and CRM records. What We Look For in a Candidate 8+ years of enterprise sales experience and sustained quota achievement, with evidence of performance at the scope and complexity described above. Success acquiring and expanding large, important, or global enterprise accounts and closing complex deals with multimillion-dollar total contract value. Broad expertise across customer business and financial drivers, enterprise technology markets, complex buying environments, and relevant solutions such as networking, cloud, security, managed services, or enterprise software. Demonstrated authority and judgment in structuring and negotiating complex product, service, pricing, and contract terms with senior customer leaders. Technical fluency to lead credible discovery, recognize solution opportunities, and direct architects and specialists effectively. Experience planning account strategy independently and orchestrating colleagues and partners across the full customer lifecycle without formal authority. Understanding of recurring-revenue and consumption-based models, including how activation, adoption, and usage create customer value and revenue growth. Practical experience using AI and automation to improve sales execution, with disciplined validation of outputs. Executive presence, sound judgment, and an ownership mindset; you make decisions, surface risk early, give direct feedback, and take responsibility for outcomes. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $126,518 - $168,683 in these states: AR IA KS MO WI $132,847 - $177,122 in these states: MI MN $139,166 - $185,552 in these states: IL Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits Bonus Structure What to Expect Next Requisition #: 344253 Life at Lumen Life at Lumen is human and connected, even in a fast moving, AI focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes. Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy . click apply for full job details
Overview If you are a highly motivated individual with tax preparation experience and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will be working toward advancing our goal of "Powering Prosperity Around the World" by providing expert guidance, tax preparation, and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities: This is a virtual, customer-facing role; you will be using our state of the art video communications software (Smartlook) to interact with customers. Help TurboTax customers who are working on their tax returns or have delegated their tax returns with: Tax advice Full Service return preparation and signature Product/software inquires Tax calculations Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep (extensive) knowledge and expertise in the field of tax preparation. Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language. Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries. Document customer interactions Work continuously toward meeting company KPI metrics and Big Bet Goals. Participate in pilot testing, projects, and experience validations, as needed. Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance trainings, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time Qualifications: 2 or more years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients/customers per season for compensation, using commercial tax preparation software. Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. Must possess an active Preparer Tax Identification Number (PTIN). Working knowledge of Circular 230. Must be willing and available to work a minimum of 20 hours per week. Proficient with technology; solid knowledge of computer operations and software. Strong customer service skills - ability to interact with customers through video and audio tools in a professional, friendly, and confident manner. Excellent verbal and written communication skills Critical thinking, problem solving, research skills, and determination. Ability to work in a fast-paced environment with minimal supervision. Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria. Bilingual (English/Spanish) communication skills (written & spoken) a plus Must reside in the United States. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $22.30 - $28.49 Southern California $22.30 - $28.49 Colorado $21.24 - $27.14 Hawaii $22.30 - $28.49 Illinois $21.24 - $27.14 Maine $19.12 - $24.43 Maryland $21.24 - $27.14 Massachusetts $22.30 - $28.49 Minnesota $19.12 - $24.43 New Jersey $22.30 - $28.49 New York $22.30 - $28.49 Ohio $19.12 - $24.43 Vermont $21.24 - $27.14 Virginia $21.24 - $27.14 Washington $22.30 - $28.49 Washington DC $21.24 - $27.14 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers Benefits ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
11/12/2026
Full time
Overview If you are a highly motivated individual with tax preparation experience and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will be working toward advancing our goal of "Powering Prosperity Around the World" by providing expert guidance, tax preparation, and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities: This is a virtual, customer-facing role; you will be using our state of the art video communications software (Smartlook) to interact with customers. Help TurboTax customers who are working on their tax returns or have delegated their tax returns with: Tax advice Full Service return preparation and signature Product/software inquires Tax calculations Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep (extensive) knowledge and expertise in the field of tax preparation. Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language. Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries. Document customer interactions Work continuously toward meeting company KPI metrics and Big Bet Goals. Participate in pilot testing, projects, and experience validations, as needed. Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance trainings, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time Qualifications: 2 or more years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients/customers per season for compensation, using commercial tax preparation software. Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. Must possess an active Preparer Tax Identification Number (PTIN). Working knowledge of Circular 230. Must be willing and available to work a minimum of 20 hours per week. Proficient with technology; solid knowledge of computer operations and software. Strong customer service skills - ability to interact with customers through video and audio tools in a professional, friendly, and confident manner. Excellent verbal and written communication skills Critical thinking, problem solving, research skills, and determination. Ability to work in a fast-paced environment with minimal supervision. Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria. Bilingual (English/Spanish) communication skills (written & spoken) a plus Must reside in the United States. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $22.30 - $28.49 Southern California $22.30 - $28.49 Colorado $21.24 - $27.14 Hawaii $22.30 - $28.49 Illinois $21.24 - $27.14 Maine $19.12 - $24.43 Maryland $21.24 - $27.14 Massachusetts $22.30 - $28.49 Minnesota $19.12 - $24.43 New Jersey $22.30 - $28.49 New York $22.30 - $28.49 Ohio $19.12 - $24.43 Vermont $21.24 - $27.14 Virginia $21.24 - $27.14 Washington $22.30 - $28.49 Washington DC $21.24 - $27.14 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers Benefits ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Overview If you are a highly motivated individual with tax preparation experience and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will be working toward advancing our goal of "Powering Prosperity Around the World" by providing expert guidance, tax preparation, and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities: This is a virtual, customer-facing role; you will be using our state of the art video communications software (Smartlook) to interact with customers. Help TurboTax customers who are working on their tax returns or have delegated their tax returns with: Tax advice Full Service return preparation and signature Product/software inquires Tax calculations Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep (extensive) knowledge and expertise in the field of tax preparation. Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language. Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries. Document customer interactions Work continuously toward meeting company KPI metrics and Big Bet Goals. Participate in pilot testing, projects, and experience validations, as needed. Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance trainings, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time Qualifications: 2 or more years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients/customers per season for compensation, using commercial tax preparation software. Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. Must possess an active Preparer Tax Identification Number (PTIN). Working knowledge of Circular 230. Must be willing and available to work a minimum of 20 hours per week. Proficient with technology; solid knowledge of computer operations and software. Strong customer service skills - ability to interact with customers through video and audio tools in a professional, friendly, and confident manner. Excellent verbal and written communication skills Critical thinking, problem solving, research skills, and determination. Ability to work in a fast-paced environment with minimal supervision. Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria. Bilingual (English/Spanish) communication skills (written & spoken) a plus Must reside in the United States. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $22.30 - $28.49 Southern California $22.30 - $28.49 Colorado $21.24 - $27.14 Hawaii $22.30 - $28.49 Illinois $21.24 - $27.14 Maine $19.12 - $24.43 Maryland $21.24 - $27.14 Massachusetts $22.30 - $28.49 Minnesota $19.12 - $24.43 New Jersey $22.30 - $28.49 New York $22.30 - $28.49 Ohio $19.12 - $24.43 Vermont $21.24 - $27.14 Virginia $21.24 - $27.14 Washington $22.30 - $28.49 Washington DC $21.24 - $27.14 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers Benefits ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
11/12/2026
Full time
Overview If you are a highly motivated individual with tax preparation experience and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will be working toward advancing our goal of "Powering Prosperity Around the World" by providing expert guidance, tax preparation, and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities: This is a virtual, customer-facing role; you will be using our state of the art video communications software (Smartlook) to interact with customers. Help TurboTax customers who are working on their tax returns or have delegated their tax returns with: Tax advice Full Service return preparation and signature Product/software inquires Tax calculations Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep (extensive) knowledge and expertise in the field of tax preparation. Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language. Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries. Document customer interactions Work continuously toward meeting company KPI metrics and Big Bet Goals. Participate in pilot testing, projects, and experience validations, as needed. Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance trainings, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time Qualifications: 2 or more years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients/customers per season for compensation, using commercial tax preparation software. Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. Must possess an active Preparer Tax Identification Number (PTIN). Working knowledge of Circular 230. Must be willing and available to work a minimum of 20 hours per week. Proficient with technology; solid knowledge of computer operations and software. Strong customer service skills - ability to interact with customers through video and audio tools in a professional, friendly, and confident manner. Excellent verbal and written communication skills Critical thinking, problem solving, research skills, and determination. Ability to work in a fast-paced environment with minimal supervision. Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria. Bilingual (English/Spanish) communication skills (written & spoken) a plus Must reside in the United States. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $22.30 - $28.49 Southern California $22.30 - $28.49 Colorado $21.24 - $27.14 Hawaii $22.30 - $28.49 Illinois $21.24 - $27.14 Maine $19.12 - $24.43 Maryland $21.24 - $27.14 Massachusetts $22.30 - $28.49 Minnesota $19.12 - $24.43 New Jersey $22.30 - $28.49 New York $22.30 - $28.49 Ohio $19.12 - $24.43 Vermont $21.24 - $27.14 Virginia $21.24 - $27.14 Washington $22.30 - $28.49 Washington DC $21.24 - $27.14 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers Benefits ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Overview If you are a highly motivated individual with tax preparation experience and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will be working toward advancing our goal of "Powering Prosperity Around the World" by providing expert guidance, tax preparation, and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities: This is a virtual, customer-facing role; you will be using our state of the art video communications software (Smartlook) to interact with customers. Help TurboTax customers who are working on their tax returns or have delegated their tax returns with: Tax advice Full Service return preparation and signature Product/software inquires Tax calculations Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep (extensive) knowledge and expertise in the field of tax preparation. Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language. Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries. Document customer interactions Work continuously toward meeting company KPI metrics and Big Bet Goals. Participate in pilot testing, projects, and experience validations, as needed. Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance trainings, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time Qualifications: 2 or more years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients/customers per season for compensation, using commercial tax preparation software. Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. Must possess an active Preparer Tax Identification Number (PTIN). Working knowledge of Circular 230. Must be willing and available to work a minimum of 20 hours per week. Proficient with technology; solid knowledge of computer operations and software. Strong customer service skills - ability to interact with customers through video and audio tools in a professional, friendly, and confident manner. Excellent verbal and written communication skills Critical thinking, problem solving, research skills, and determination. Ability to work in a fast-paced environment with minimal supervision. Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria. Bilingual (English/Spanish) communication skills (written & spoken) a plus Must reside in the United States. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $22.30 - $28.49 Southern California $22.30 - $28.49 Colorado $21.24 - $27.14 Hawaii $22.30 - $28.49 Illinois $21.24 - $27.14 Maine $19.12 - $24.43 Maryland $21.24 - $27.14 Massachusetts $22.30 - $28.49 Minnesota $19.12 - $24.43 New Jersey $22.30 - $28.49 New York $22.30 - $28.49 Ohio $19.12 - $24.43 Vermont $21.24 - $27.14 Virginia $21.24 - $27.14 Washington $22.30 - $28.49 Washington DC $21.24 - $27.14 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers Benefits ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
11/12/2026
Full time
Overview If you are a highly motivated individual with tax preparation experience and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will be working toward advancing our goal of "Powering Prosperity Around the World" by providing expert guidance, tax preparation, and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities: This is a virtual, customer-facing role; you will be using our state of the art video communications software (Smartlook) to interact with customers. Help TurboTax customers who are working on their tax returns or have delegated their tax returns with: Tax advice Full Service return preparation and signature Product/software inquires Tax calculations Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep (extensive) knowledge and expertise in the field of tax preparation. Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language. Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries. Document customer interactions Work continuously toward meeting company KPI metrics and Big Bet Goals. Participate in pilot testing, projects, and experience validations, as needed. Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance trainings, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time Qualifications: 2 or more years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients/customers per season for compensation, using commercial tax preparation software. Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. Must possess an active Preparer Tax Identification Number (PTIN). Working knowledge of Circular 230. Must be willing and available to work a minimum of 20 hours per week. Proficient with technology; solid knowledge of computer operations and software. Strong customer service skills - ability to interact with customers through video and audio tools in a professional, friendly, and confident manner. Excellent verbal and written communication skills Critical thinking, problem solving, research skills, and determination. Ability to work in a fast-paced environment with minimal supervision. Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria. Bilingual (English/Spanish) communication skills (written & spoken) a plus Must reside in the United States. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $22.30 - $28.49 Southern California $22.30 - $28.49 Colorado $21.24 - $27.14 Hawaii $22.30 - $28.49 Illinois $21.24 - $27.14 Maine $19.12 - $24.43 Maryland $21.24 - $27.14 Massachusetts $22.30 - $28.49 Minnesota $19.12 - $24.43 New Jersey $22.30 - $28.49 New York $22.30 - $28.49 Ohio $19.12 - $24.43 Vermont $21.24 - $27.14 Virginia $21.24 - $27.14 Washington $22.30 - $28.49 Washington DC $21.24 - $27.14 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers Benefits ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Overview If you are a highly motivated individual with tax preparation experience and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will be working toward advancing our goal of "Powering Prosperity Around the World" by providing expert guidance, tax preparation, and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities: This is a virtual, customer-facing role; you will be using our state of the art video communications software (Smartlook) to interact with customers. Help TurboTax customers who are working on their tax returns or have delegated their tax returns with: Tax advice Full Service return preparation and signature Product/software inquires Tax calculations Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep (extensive) knowledge and expertise in the field of tax preparation. Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language. Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries. Document customer interactions Work continuously toward meeting company KPI metrics and Big Bet Goals. Participate in pilot testing, projects, and experience validations, as needed. Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance trainings, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time Qualifications: 2 or more years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients/customers per season for compensation, using commercial tax preparation software. Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. Must possess an active Preparer Tax Identification Number (PTIN). Working knowledge of Circular 230. Must be willing and available to work a minimum of 20 hours per week. Proficient with technology; solid knowledge of computer operations and software. Strong customer service skills - ability to interact with customers through video and audio tools in a professional, friendly, and confident manner. Excellent verbal and written communication skills Critical thinking, problem solving, research skills, and determination. Ability to work in a fast-paced environment with minimal supervision. Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria. Bilingual (English/Spanish) communication skills (written & spoken) a plus Must reside in the United States. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $22.30 - $28.49 Southern California $22.30 - $28.49 Colorado $21.24 - $27.14 Hawaii $22.30 - $28.49 Illinois $21.24 - $27.14 Maine $19.12 - $24.43 Maryland $21.24 - $27.14 Massachusetts $22.30 - $28.49 Minnesota $19.12 - $24.43 New Jersey $22.30 - $28.49 New York $22.30 - $28.49 Ohio $19.12 - $24.43 Vermont $21.24 - $27.14 Virginia $21.24 - $27.14 Washington $22.30 - $28.49 Washington DC $21.24 - $27.14 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers Benefits ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
11/12/2026
Full time
Overview If you are a highly motivated individual with tax preparation experience and excellent communication skills, we need you to help our customers complete their taxes using Intuit TurboTax products. You will be working toward advancing our goal of "Powering Prosperity Around the World" by providing expert guidance, tax preparation, and explanations of tax and technical terms to our customers. You will also play an important role in our effort to enhance our brand by delighting our customers and empowering them to prepare their taxes. Responsibilities: This is a virtual, customer-facing role; you will be using our state of the art video communications software (Smartlook) to interact with customers. Help TurboTax customers who are working on their tax returns or have delegated their tax returns with: Tax advice Full Service return preparation and signature Product/software inquires Tax calculations Create high quality customer interactions and experiences that instill confidence using deep customer empathy, and your deep (extensive) knowledge and expertise in the field of tax preparation. Utilize and leverage government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language. Apply defined practices, procedures, and company policies to troubleshoot and resolve customer tax advice and preparation inquiries. Document customer interactions Work continuously toward meeting company KPI metrics and Big Bet Goals. Participate in pilot testing, projects, and experience validations, as needed. Must be willing and able to complete all required training and development as determined by the business including, but not limited to, compliance trainings, proficiency-based up-skilling, cross-training of other products or offerings, and professional development. Training requirements are subject to change based on business needs and the company reserves the right to introduce additional requirements at any time Qualifications: 2 or more years of recent experience preparing federal and state individual 1040 tax returns for at least 30 clients/customers per season for compensation, using commercial tax preparation software. Must possess or be able to obtain any related State licenses, certificates, permits, or bonds. Must possess an active Preparer Tax Identification Number (PTIN). Working knowledge of Circular 230. Must be willing and available to work a minimum of 20 hours per week. Proficient with technology; solid knowledge of computer operations and software. Strong customer service skills - ability to interact with customers through video and audio tools in a professional, friendly, and confident manner. Excellent verbal and written communication skills Critical thinking, problem solving, research skills, and determination. Ability to work in a fast-paced environment with minimal supervision. Must have (or be willing to obtain) a dedicated hardwired internet connection that meets Intuit Security criteria. Bilingual (English/Spanish) communication skills (written & spoken) a plus Must reside in the United States. Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Bay Area California $22.30 - $28.49 Southern California $22.30 - $28.49 Colorado $21.24 - $27.14 Hawaii $22.30 - $28.49 Illinois $21.24 - $27.14 Maine $19.12 - $24.43 Maryland $21.24 - $27.14 Massachusetts $22.30 - $28.49 Minnesota $19.12 - $24.43 New Jersey $22.30 - $28.49 New York $22.30 - $28.49 Ohio $19.12 - $24.43 Vermont $21.24 - $27.14 Virginia $21.24 - $27.14 Washington $22.30 - $28.49 Washington DC $21.24 - $27.14 This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers Benefits ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
