ManhattanLife Insurance and Annuity Company
Houston, Texas
Job Description Job Description Who we are: ManhattanLife Insurance and Annuity Company was founded in 1850, the Company's longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for over 175 years is a testimony to ManhattanLife's enduring history, and an indicator of the reliability of our future. ManhattanLife's headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program. Scope and Purpose: We are seeking a Junior International Policy Services Representative for our growing international team. The ideal candidate will provide exceptional service and operational support to international policyholders, agents, and internal departments by administering in-force policies and supporting day-to-day policy operations. Duties and Responsibilities: Process servicing requests for in-force international insurance policies. Respond to agent and policyholder inquiries in a professional and timely manner. Process premium payments, withdrawals, and other policy transactions. Coordinate policy changes, reinstatements, and other administrative requests. Maintain accurate policy records and supporting documentation. Assist with testing of administrative systems, enhancements, and new functionality. Identify operational issues and recommend process improvements. Provide backup support for new business process improvements. Provide backup support for new business processing during peak workloads or staff absences. Coordinate with internal departments to resolve policy administration issues. Ensure adherence to Company procedures and service standards. Perform other duties and special projects as assigned by the supervisor. Minimum Qualifications: Bachelor's degree in Business Administration, Finance or in a related field. Bilingual required, Spanish or Portuguese preferred. Knowledge, Skills and Abilities: Must have strong bilingual verbal and written communication skills. Ability to multi-task, set priorities, and manage time effectively. Must be dependable and flexible. Maintain a professional attitude in challenging situations. Ability to complete tasks independently with minimal supervision and errors. Must be able to prioritize and discern when items must be escalated. Have a knack for improving processes and procedures. Experience with life insurance or investment products is beneficial. Proficient technical skills using various programs and applications such as Microsoft Office, Teams, Webex, IBM AS400, AdminSeg, SharePoint, etc. Travel Requirements: This position may require light travel within a ten-mile radius from one office location to another as needed. Professional Development: Establish annual objectives for professional growth. Keep pace with developments in the discipline. Learn and apply technologies that support professional and personal growth. Participate in the evaluation process. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time without notice. AAP/EEO Statement: ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment. PI253fc32f1fa8-2127
08/08/2026
Full time
Job Description Job Description Who we are: ManhattanLife Insurance and Annuity Company was founded in 1850, the Company's longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for over 175 years is a testimony to ManhattanLife's enduring history, and an indicator of the reliability of our future. ManhattanLife's headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development (LOMA testing) and a company-wide wellness program. Scope and Purpose: We are seeking a Junior International Policy Services Representative for our growing international team. The ideal candidate will provide exceptional service and operational support to international policyholders, agents, and internal departments by administering in-force policies and supporting day-to-day policy operations. Duties and Responsibilities: Process servicing requests for in-force international insurance policies. Respond to agent and policyholder inquiries in a professional and timely manner. Process premium payments, withdrawals, and other policy transactions. Coordinate policy changes, reinstatements, and other administrative requests. Maintain accurate policy records and supporting documentation. Assist with testing of administrative systems, enhancements, and new functionality. Identify operational issues and recommend process improvements. Provide backup support for new business process improvements. Provide backup support for new business processing during peak workloads or staff absences. Coordinate with internal departments to resolve policy administration issues. Ensure adherence to Company procedures and service standards. Perform other duties and special projects as assigned by the supervisor. Minimum Qualifications: Bachelor's degree in Business Administration, Finance or in a related field. Bilingual required, Spanish or Portuguese preferred. Knowledge, Skills and Abilities: Must have strong bilingual verbal and written communication skills. Ability to multi-task, set priorities, and manage time effectively. Must be dependable and flexible. Maintain a professional attitude in challenging situations. Ability to complete tasks independently with minimal supervision and errors. Must be able to prioritize and discern when items must be escalated. Have a knack for improving processes and procedures. Experience with life insurance or investment products is beneficial. Proficient technical skills using various programs and applications such as Microsoft Office, Teams, Webex, IBM AS400, AdminSeg, SharePoint, etc. Travel Requirements: This position may require light travel within a ten-mile radius from one office location to another as needed. Professional Development: Establish annual objectives for professional growth. Keep pace with developments in the discipline. Learn and apply technologies that support professional and personal growth. Participate in the evaluation process. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time without notice. AAP/EEO Statement: ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment. PI253fc32f1fa8-2127
Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. Your Impact at GEICO As a Bilingual (Spanish/English) Auto Customer Service Representative, you'll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service. Como Representante Bilingüe de Atención al Cliente en el departamento de auto, brindarás tranquilidad y soluciones que marcan la diferencia en la vida de nuestros clientes. Guiarás a los asegurados en relación con sus necesidades de cobertura y cambios en sus pólizas, proveeras consultas de facturación o proporcionarás recomendaciones, mientras ofreces un servicio de calidad. What Makes This Opportunity Exciting? Compensation & Incentives: Starting Salary: $19.06 - $23.82/hour ($38,405.90 - $47,997.30 annually). Differentials: % Bilingual Skill; % for evening shifts; % for weekends. Benefits: Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more). Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating). 401(k) with up to 6% match, vested immediately. GEICO Strive, upfront tuition assistance program (up to $5,250 annually). Professional Growth: Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills. Workplace Flexibility: Complete in-office training, then opportunity to work 80% on-site and 20% off-site. Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines. Office Location: 3535 W Pipkin Rd, Lakeland FL 33811 How You 'll Make a Difference Customer Interaction: Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations. Problem Resolution: Resolve customer concerns, ensuring a positive experience. Product Knowledge: Stay informed about GEICO's products and identify cross-selling opportunities to assist customers. Meaningful Impact: Enhance customer satisfaction through meaningful interactions. What We 're Looking For Experience & Qualifications: Minimum of 1 year of customer-facing experience required; 3+ years preferred. Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred. Active Personal Lines or Property & Casualty license preferred (training and exam fees provided). High School Diploma or GED required; College degree preferred. Fluency in Spanish and English required. Core Skills: Strong customer service, interpersonal, problem-solving, and empathy skills. Adaptable, detail-oriented, and able to prioritize and multitask across platforms. Availability: Available to work evenings, weekends, and holidays. The GEICO Pledge: Great Company: Protecting customers through life's twists and turns with innovation and integrity. Great Careers: Personalized development programs, mentorship, and certification assistance. Great Culture: Inclusive and collaborative culture rooted in shared success. Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
08/08/2026
Full time
Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. Your Impact at GEICO As a Bilingual (Spanish/English) Auto Customer Service Representative, you'll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service. Como Representante Bilingüe de Atención al Cliente en el departamento de auto, brindarás tranquilidad y soluciones que marcan la diferencia en la vida de nuestros clientes. Guiarás a los asegurados en relación con sus necesidades de cobertura y cambios en sus pólizas, proveeras consultas de facturación o proporcionarás recomendaciones, mientras ofreces un servicio de calidad. What Makes This Opportunity Exciting? Compensation & Incentives: Starting Salary: $19.06 - $23.82/hour ($38,405.90 - $47,997.30 annually). Differentials: % Bilingual Skill; % for evening shifts; % for weekends. Benefits: Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more). Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating). 401(k) with up to 6% match, vested immediately. GEICO Strive, upfront tuition assistance program (up to $5,250 annually). Professional Growth: Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills. Workplace Flexibility: Complete in-office training, then opportunity to work 80% on-site and 20% off-site. Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines. Office Location: 3535 W Pipkin Rd, Lakeland FL 33811 How You 'll Make a Difference Customer Interaction: Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations. Problem Resolution: Resolve customer concerns, ensuring a positive experience. Product Knowledge: Stay informed about GEICO's products and identify cross-selling opportunities to assist customers. Meaningful Impact: Enhance customer satisfaction through meaningful interactions. What We 're Looking For Experience & Qualifications: Minimum of 1 year of customer-facing experience required; 3+ years preferred. Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred. Active Personal Lines or Property & Casualty license preferred (training and exam fees provided). High School Diploma or GED required; College degree preferred. Fluency in Spanish and English required. Core Skills: Strong customer service, interpersonal, problem-solving, and empathy skills. Adaptable, detail-oriented, and able to prioritize and multitask across platforms. Availability: Available to work evenings, weekends, and holidays. The GEICO Pledge: Great Company: Protecting customers through life's twists and turns with innovation and integrity. Great Careers: Personalized development programs, mentorship, and certification assistance. Great Culture: Inclusive and collaborative culture rooted in shared success. Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. Your Impact at GEICO As a Bilingual (Spanish/English) Auto Customer Service Representative, you'll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service. Como Representante Bilingüe de Atención al Cliente en el departamento de auto, brindarás tranquilidad y soluciones que marcan la diferencia en la vida de nuestros clientes. Guiarás a los asegurados en relación con sus necesidades de cobertura y cambios en sus pólizas, proveeras consultas de facturación o proporcionarás recomendaciones, mientras ofreces un servicio de calidad. What Makes This Opportunity Exciting? Compensation & Incentives: Starting Salary: $19.06 - $23.82/hour ($38,405.90 - $47,997.30 annually). Differentials: % Bilingual Skill; % for evening shifts; % for weekends. Benefits: Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more). Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating). 401(k) with up to 6% match, vested immediately. GEICO Strive, upfront tuition assistance program (up to $5,250 annually). Professional Growth: Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills. Workplace Flexibility: Complete in-office training, then opportunity to work 80% on-site and 20% off-site. Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines. Office Location: 3535 W Pipkin Rd, Lakeland FL 33811 How You 'll Make a Difference Customer Interaction: Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations. Problem Resolution: Resolve customer concerns, ensuring a positive experience. Product Knowledge: Stay informed about GEICO's products and identify cross-selling opportunities to assist customers. Meaningful Impact: Enhance customer satisfaction through meaningful interactions. What We 're Looking For Experience & Qualifications: Minimum of 1 year of customer-facing experience required; 3+ years preferred. Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred. Active Personal Lines or Property & Casualty license preferred (training and exam fees provided). High School Diploma or GED required; College degree preferred. Fluency in Spanish and English required. Core Skills: Strong customer service, interpersonal, problem-solving, and empathy skills. Adaptable, detail-oriented, and able to prioritize and multitask across platforms. Availability: Available to work evenings, weekends, and holidays. The GEICO Pledge: Great Company: Protecting customers through life's twists and turns with innovation and integrity. Great Careers: Personalized development programs, mentorship, and certification assistance. Great Culture: Inclusive and collaborative culture rooted in shared success. Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
08/08/2026
Full time
Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. Your Impact at GEICO As a Bilingual (Spanish/English) Auto Customer Service Representative, you'll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service. Como Representante Bilingüe de Atención al Cliente en el departamento de auto, brindarás tranquilidad y soluciones que marcan la diferencia en la vida de nuestros clientes. Guiarás a los asegurados en relación con sus necesidades de cobertura y cambios en sus pólizas, proveeras consultas de facturación o proporcionarás recomendaciones, mientras ofreces un servicio de calidad. What Makes This Opportunity Exciting? Compensation & Incentives: Starting Salary: $19.06 - $23.82/hour ($38,405.90 - $47,997.30 annually). Differentials: % Bilingual Skill; % for evening shifts; % for weekends. Benefits: Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more). Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating). 401(k) with up to 6% match, vested immediately. GEICO Strive, upfront tuition assistance program (up to $5,250 annually). Professional Growth: Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills. Workplace Flexibility: Complete in-office training, then opportunity to work 80% on-site and 20% off-site. Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines. Office Location: 3535 W Pipkin Rd, Lakeland FL 33811 How You 'll Make a Difference Customer Interaction: Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations. Problem Resolution: Resolve customer concerns, ensuring a positive experience. Product Knowledge: Stay informed about GEICO's products and identify cross-selling opportunities to assist customers. Meaningful Impact: Enhance customer satisfaction through meaningful interactions. What We 're Looking For Experience & Qualifications: Minimum of 1 year of customer-facing experience required; 3+ years preferred. Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred. Active Personal Lines or Property & Casualty license preferred (training and exam fees provided). High School Diploma or GED required; College degree preferred. Fluency in Spanish and English required. Core Skills: Strong customer service, interpersonal, problem-solving, and empathy skills. Adaptable, detail-oriented, and able to prioritize and multitask across platforms. Availability: Available to work evenings, weekends, and holidays. The GEICO Pledge: Great Company: Protecting customers through life's twists and turns with innovation and integrity. Great Careers: Personalized development programs, mentorship, and certification assistance. Great Culture: Inclusive and collaborative culture rooted in shared success. Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. Your Impact at GEICO As a Bilingual (Spanish/English) Auto Customer Service Representative, you'll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service. Como Representante Bilingüe de Atención al Cliente en el departamento de auto, brindarás tranquilidad y soluciones que marcan la diferencia en la vida de nuestros clientes. Guiarás a los asegurados en relación con sus necesidades de cobertura y cambios en sus pólizas, proveeras consultas de facturación o proporcionarás recomendaciones, mientras ofreces un servicio de calidad. What Makes This Opportunity Exciting? Compensation & Incentives: Starting Salary: $19.06 - $23.82/hour ($38,405.90 - $47,997.30 annually). Differentials: % Bilingual Skill; % for evening shifts; % for weekends. Benefits: Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more). Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating). 401(k) with up to 6% match, vested immediately. GEICO Strive, upfront tuition assistance program (up to $5,250 annually). Professional Growth: Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills. Workplace Flexibility: Complete in-office training, then opportunity to work 80% on-site and 20% off-site. Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines. Office Location: 3535 W Pipkin Rd, Lakeland FL 33811 How You 'll Make a Difference Customer Interaction: Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations. Problem Resolution: Resolve customer concerns, ensuring a positive experience. Product Knowledge: Stay informed about GEICO's products and identify cross-selling opportunities to assist customers. Meaningful Impact: Enhance customer satisfaction through meaningful interactions. What We 're Looking For Experience & Qualifications: Minimum of 1 year of customer-facing experience required; 3+ years preferred. Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred. Active Personal Lines or Property & Casualty license preferred (training and exam fees provided). High School Diploma or GED required; College degree preferred. Fluency in Spanish and English required. Core Skills: Strong customer service, interpersonal, problem-solving, and empathy skills. Adaptable, detail-oriented, and able to prioritize and multitask across platforms. Availability: Available to work evenings, weekends, and holidays. The GEICO Pledge: Great Company: Protecting customers through life's twists and turns with innovation and integrity. Great Careers: Personalized development programs, mentorship, and certification assistance. Great Culture: Inclusive and collaborative culture rooted in shared success. Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
08/08/2026
Full time
Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. Your Impact at GEICO As a Bilingual (Spanish/English) Auto Customer Service Representative, you'll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service. Como Representante Bilingüe de Atención al Cliente en el departamento de auto, brindarás tranquilidad y soluciones que marcan la diferencia en la vida de nuestros clientes. Guiarás a los asegurados en relación con sus necesidades de cobertura y cambios en sus pólizas, proveeras consultas de facturación o proporcionarás recomendaciones, mientras ofreces un servicio de calidad. What Makes This Opportunity Exciting? Compensation & Incentives: Starting Salary: $19.06 - $23.82/hour ($38,405.90 - $47,997.30 annually). Differentials: % Bilingual Skill; % for evening shifts; % for weekends. Benefits: Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more). Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating). 401(k) with up to 6% match, vested immediately. GEICO Strive, upfront tuition assistance program (up to $5,250 annually). Professional Growth: Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills. Workplace Flexibility: Complete in-office training, then opportunity to work 80% on-site and 20% off-site. Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines. Office Location: 3535 W Pipkin Rd, Lakeland FL 33811 How You 'll Make a Difference Customer Interaction: Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations. Problem Resolution: Resolve customer concerns, ensuring a positive experience. Product Knowledge: Stay informed about GEICO's products and identify cross-selling opportunities to assist customers. Meaningful Impact: Enhance customer satisfaction through meaningful interactions. What We 're Looking For Experience & Qualifications: Minimum of 1 year of customer-facing experience required; 3+ years preferred. Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred. Active Personal Lines or Property & Casualty license preferred (training and exam fees provided). High School Diploma or GED required; College degree preferred. Fluency in Spanish and English required. Core Skills: Strong customer service, interpersonal, problem-solving, and empathy skills. Adaptable, detail-oriented, and able to prioritize and multitask across platforms. Availability: Available to work evenings, weekends, and holidays. The GEICO Pledge: Great Company: Protecting customers through life's twists and turns with innovation and integrity. Great Careers: Personalized development programs, mentorship, and certification assistance. Great Culture: Inclusive and collaborative culture rooted in shared success. Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. Your Impact at GEICO As a Bilingual (Spanish/English) Auto Customer Service Representative, you'll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service. Como Representante Bilingüe de Atención al Cliente en el departamento de auto, brindarás tranquilidad y soluciones que marcan la diferencia en la vida de nuestros clientes. Guiarás a los asegurados en relación con sus necesidades de cobertura y cambios en sus pólizas, proveeras consultas de facturación o proporcionarás recomendaciones, mientras ofreces un servicio de calidad. What Makes This Opportunity Exciting? Compensation & Incentives: Starting Salary: $19.06 - $23.82/hour ($38,405.90 - $47,997.30 annually). Differentials: % Bilingual Skill; % for evening shifts; % for weekends. Benefits: Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more). Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating). 401(k) with up to 6% match, vested immediately. GEICO Strive, upfront tuition assistance program (up to $5,250 annually). Professional Growth: Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills. Workplace Flexibility: Complete in-office training, then opportunity to work 80% on-site and 20% off-site. Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines. Office Location: 3535 W Pipkin Rd, Lakeland FL 33811 How You 'll Make a Difference Customer Interaction: Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations. Problem Resolution: Resolve customer concerns, ensuring a positive experience. Product Knowledge: Stay informed about GEICO's products and identify cross-selling opportunities to assist customers. Meaningful Impact: Enhance customer satisfaction through meaningful interactions. What We 're Looking For Experience & Qualifications: Minimum of 1 year of customer-facing experience required; 3+ years preferred. Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred. Active Personal Lines or Property & Casualty license preferred (training and exam fees provided). High School Diploma or GED required; College degree preferred. Fluency in Spanish and English required. Core Skills: Strong customer service, interpersonal, problem-solving, and empathy skills. Adaptable, detail-oriented, and able to prioritize and multitask across platforms. Availability: Available to work evenings, weekends, and holidays. The GEICO Pledge: Great Company: Protecting customers through life's twists and turns with innovation and integrity. Great Careers: Personalized development programs, mentorship, and certification assistance. Great Culture: Inclusive and collaborative culture rooted in shared success. Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
08/08/2026
Full time
Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. Your Impact at GEICO As a Bilingual (Spanish/English) Auto Customer Service Representative, you'll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service. Como Representante Bilingüe de Atención al Cliente en el departamento de auto, brindarás tranquilidad y soluciones que marcan la diferencia en la vida de nuestros clientes. Guiarás a los asegurados en relación con sus necesidades de cobertura y cambios en sus pólizas, proveeras consultas de facturación o proporcionarás recomendaciones, mientras ofreces un servicio de calidad. What Makes This Opportunity Exciting? Compensation & Incentives: Starting Salary: $19.06 - $23.82/hour ($38,405.90 - $47,997.30 annually). Differentials: % Bilingual Skill; % for evening shifts; % for weekends. Benefits: Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more). Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating). 401(k) with up to 6% match, vested immediately. GEICO Strive, upfront tuition assistance program (up to $5,250 annually). Professional Growth: Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills. Workplace Flexibility: Complete in-office training, then opportunity to work 80% on-site and 20% off-site. Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines. Office Location: 3535 W Pipkin Rd, Lakeland FL 33811 How You 'll Make a Difference Customer Interaction: Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations. Problem Resolution: Resolve customer concerns, ensuring a positive experience. Product Knowledge: Stay informed about GEICO's products and identify cross-selling opportunities to assist customers. Meaningful Impact: Enhance customer satisfaction through meaningful interactions. What We 're Looking For Experience & Qualifications: Minimum of 1 year of customer-facing experience required; 3+ years preferred. Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred. Active Personal Lines or Property & Casualty license preferred (training and exam fees provided). High School Diploma or GED required; College degree preferred. Fluency in Spanish and English required. Core Skills: Strong customer service, interpersonal, problem-solving, and empathy skills. Adaptable, detail-oriented, and able to prioritize and multitask across platforms. Availability: Available to work evenings, weekends, and holidays. The GEICO Pledge: Great Company: Protecting customers through life's twists and turns with innovation and integrity. Great Careers: Personalized development programs, mentorship, and certification assistance. Great Culture: Inclusive and collaborative culture rooted in shared success. Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. Your Impact at GEICO As a Bilingual (Spanish/English) Auto Customer Service Representative, you'll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service. Como Representante Bilingüe de Atención al Cliente en el departamento de auto, brindarás tranquilidad y soluciones que marcan la diferencia en la vida de nuestros clientes. Guiarás a los asegurados en relación con sus necesidades de cobertura y cambios en sus pólizas, proveeras consultas de facturación o proporcionarás recomendaciones, mientras ofreces un servicio de calidad. What Makes This Opportunity Exciting? Compensation & Incentives: Starting Salary: $19.06 - $23.82/hour ($38,405.90 - $47,997.30 annually). Differentials: % Bilingual Skill; % for evening shifts; % for weekends. Benefits: Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more). Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating). 401(k) with up to 6% match, vested immediately. GEICO Strive, upfront tuition assistance program (up to $5,250 annually). Professional Growth: Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills. Workplace Flexibility: Complete in-office training, then opportunity to work 80% on-site and 20% off-site. Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines. Office Location: 3535 W Pipkin Rd, Lakeland FL 33811 How You 'll Make a Difference Customer Interaction: Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations. Problem Resolution: Resolve customer concerns, ensuring a positive experience. Product Knowledge: Stay informed about GEICO's products and identify cross-selling opportunities to assist customers. Meaningful Impact: Enhance customer satisfaction through meaningful interactions. What We 're Looking For Experience & Qualifications: Minimum of 1 year of customer-facing experience required; 3+ years preferred. Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred. Active Personal Lines or Property & Casualty license preferred (training and exam fees provided). High School Diploma or GED required; College degree preferred. Fluency in Spanish and English required. Core Skills: Strong customer service, interpersonal, problem-solving, and empathy skills. Adaptable, detail-oriented, and able to prioritize and multitask across platforms. Availability: Available to work evenings, weekends, and holidays. The GEICO Pledge: Great Company: Protecting customers through life's twists and turns with innovation and integrity. Great Careers: Personalized development programs, mentorship, and certification assistance. Great Culture: Inclusive and collaborative culture rooted in shared success. Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
08/08/2026
Full time
Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. Your Impact at GEICO As a Bilingual (Spanish/English) Auto Customer Service Representative, you'll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service. Como Representante Bilingüe de Atención al Cliente en el departamento de auto, brindarás tranquilidad y soluciones que marcan la diferencia en la vida de nuestros clientes. Guiarás a los asegurados en relación con sus necesidades de cobertura y cambios en sus pólizas, proveeras consultas de facturación o proporcionarás recomendaciones, mientras ofreces un servicio de calidad. What Makes This Opportunity Exciting? Compensation & Incentives: Starting Salary: $19.06 - $23.82/hour ($38,405.90 - $47,997.30 annually). Differentials: % Bilingual Skill; % for evening shifts; % for weekends. Benefits: Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more). Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating). 401(k) with up to 6% match, vested immediately. GEICO Strive, upfront tuition assistance program (up to $5,250 annually). Professional Growth: Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills. Workplace Flexibility: Complete in-office training, then opportunity to work 80% on-site and 20% off-site. Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines. Office Location: 3535 W Pipkin Rd, Lakeland FL 33811 How You 'll Make a Difference Customer Interaction: Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations. Problem Resolution: Resolve customer concerns, ensuring a positive experience. Product Knowledge: Stay informed about GEICO's products and identify cross-selling opportunities to assist customers. Meaningful Impact: Enhance customer satisfaction through meaningful interactions. What We 're Looking For Experience & Qualifications: Minimum of 1 year of customer-facing experience required; 3+ years preferred. Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred. Active Personal Lines or Property & Casualty license preferred (training and exam fees provided). High School Diploma or GED required; College degree preferred. Fluency in Spanish and English required. Core Skills: Strong customer service, interpersonal, problem-solving, and empathy skills. Adaptable, detail-oriented, and able to prioritize and multitask across platforms. Availability: Available to work evenings, weekends, and holidays. The GEICO Pledge: Great Company: Protecting customers through life's twists and turns with innovation and integrity. Great Careers: Personalized development programs, mentorship, and certification assistance. Great Culture: Inclusive and collaborative culture rooted in shared success. Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Amarillo, Texas, 79101, United States of America Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for. Position Summary The Customer Contact Center Representative plays a pivotal role in ensuring customer satisfaction by efficiently responding to a wide array of complicated and complex issues. By utilizing multiple technology channels, customer care representatives analyze and address customer concerns. This position leverages a high level of expertise in helping customers with their energy needs to resolve issues in a single interaction. Building trust with customers is essential in this role, requiring the anticipation of their needs and the provision of precise information. The representative educates customers on a variety of company products and services to enhance their overall experience. This role supports customers by maintaining an understanding of complex electric and gas rate options across multiple service territories. Customer Contact Center Representatives will process critical orders in high-pressure situations surrounding electric and gas emergencies, as well as participate in the on-call rotations during storms and other related emergency situations. Essential Responsibilities Deliver exceptional customer service through multiple communication channels, primarily phone calls. Anticipate customer needs and offer tailored solutions using advanced problem-solving skills. Utilize critical thinking to address and resolve complex customer inquiries. Provide specialized technical support to customers. Respond to gas and electric emergency situations with a high degree of precision to ensure public safety. Handle customer phone calls professionally, empathetically, and knowledgeably, following appropriate scripts when necessary. Participate in an on-call rotation and some weekends as required. Perform additional duties as assigned, including involvement in special projects. Minimum Requirements At least 18 months of customer service experience or equivalent. High School Diploma or equivalent. Proficient in hardware and software technology with a focus on Microsoft Windows products. The capability to proactively identify, troubleshoot, and resolve technology-related issues. This includes diagnosing hardware and software problems, implementing effective solutions, and ensuring minimal disruption to workflow. Preferred Requirements Bilingual proficiency in Spanish is highly desirable, with a compensation premium available after passing a Spanish-language proficiency test. Previous call center experience is highly desirable. The starting pay for this position in Amarillo, TX is $18. As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Individuals with a disability who need an accommodation to apply please contact us at . Non-Bargaining The anticipated starting base pay for this position is: $18.00 per hour This position is eligible for the following benefits: Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part. In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information. Deadline to Apply: 08/19/26 EEO is the Law EEO is the Law Supplement Pay Transparency Nondiscrimination Equal Opportunity Policy (PDF) Employee Rights (PDF) All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility. ACCESSIBILITY STATEMENT Xcel Energy endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
08/07/2026
Full time
Amarillo, Texas, 79101, United States of America Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for. Position Summary The Customer Contact Center Representative plays a pivotal role in ensuring customer satisfaction by efficiently responding to a wide array of complicated and complex issues. By utilizing multiple technology channels, customer care representatives analyze and address customer concerns. This position leverages a high level of expertise in helping customers with their energy needs to resolve issues in a single interaction. Building trust with customers is essential in this role, requiring the anticipation of their needs and the provision of precise information. The representative educates customers on a variety of company products and services to enhance their overall experience. This role supports customers by maintaining an understanding of complex electric and gas rate options across multiple service territories. Customer Contact Center Representatives will process critical orders in high-pressure situations surrounding electric and gas emergencies, as well as participate in the on-call rotations during storms and other related emergency situations. Essential Responsibilities Deliver exceptional customer service through multiple communication channels, primarily phone calls. Anticipate customer needs and offer tailored solutions using advanced problem-solving skills. Utilize critical thinking to address and resolve complex customer inquiries. Provide specialized technical support to customers. Respond to gas and electric emergency situations with a high degree of precision to ensure public safety. Handle customer phone calls professionally, empathetically, and knowledgeably, following appropriate scripts when necessary. Participate in an on-call rotation and some weekends as required. Perform additional duties as assigned, including involvement in special projects. Minimum Requirements At least 18 months of customer service experience or equivalent. High School Diploma or equivalent. Proficient in hardware and software technology with a focus on Microsoft Windows products. The capability to proactively identify, troubleshoot, and resolve technology-related issues. This includes diagnosing hardware and software problems, implementing effective solutions, and ensuring minimal disruption to workflow. Preferred Requirements Bilingual proficiency in Spanish is highly desirable, with a compensation premium available after passing a Spanish-language proficiency test. Previous call center experience is highly desirable. The starting pay for this position in Amarillo, TX is $18. As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Individuals with a disability who need an accommodation to apply please contact us at . Non-Bargaining The anticipated starting base pay for this position is: $18.00 per hour This position is eligible for the following benefits: Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part. In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information. Deadline to Apply: 08/19/26 EEO is the Law EEO is the Law Supplement Pay Transparency Nondiscrimination Equal Opportunity Policy (PDF) Employee Rights (PDF) All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility. ACCESSIBILITY STATEMENT Xcel Energy endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Job Description Job Description MISSION, VISION, AND VALUES Our mission is to provide quality, comprehensive healthcare and supportive services to our community. Our vision is "Improving the Health and Well-Being of Our Community." Our core values are Integrity, Compassion, and Excellence. Employees are expected to demonstrate a strong commitment to the mission, policies, goals, and philosophy of Harbor Community Health Centers. JOB SUMMARY The Patient Communications Specialist reports directly to the Patient Experience Manager and serves as a primary point of contact for patients seeking services at Harbor Community Health Centers. This position is responsible for managing incoming patient communications, scheduling appointments, providing exceptional customer service, maintaining accurate patient information, and supporting efficient clinic operations through effective communication and coordination. ESSENTIAL DUTIES & RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An individual must be able to perform each essential duty satisfactorily to be successful in this role. Patient Communications Specialist: Answer incoming calls and assist patients with scheduling, rescheduling, canceling appointments, and general inquiries. Accurately document patient communications, concerns, and follow-up activities within the electronic health record (EHR) system. Monitor and manage patient communication platforms, work queues, and assigned tasks according to HarborCHC procedures. Verify and update patient demographic, insurance, and contact information during each interaction. Route messages and calls to appropriate departments and staff members in a timely manner. Support patient access initiatives by ensuring appointments are scheduled appropriately and provider schedules are optimized. Maintain scheduling accuracy and identify potential scheduling conflicts or errors. Effectively de-escalate patient concerns and complaints while maintaining professionalism and excellent customer service. Meet established performance metrics related to call response times, call handling efficiency, and patient satisfaction. Ensure compliance with HIPAA and all HarborCHC confidentiality standards. Participate in audits, quality improvement activities, and special projects as assigned. Perform other administrative and operational duties as assigned by management. QUALIFICATIONS Required Education, Experience, and/or Training: High School Diploma or equivalent required. Minimum one (1) year of customer service, call center, patient access, front office, or healthcare scheduling experience. Bilingual English/Spanish required. Current Basic Life Support (BLS) certification through the American Heart Association. Experience using Electronic Health Records (EHR) systems. Proficiency in Microsoft Office applications including Word, Excel, Outlook, and Teams. Strong communication, organizational, and problem-solving skills. Preferred Education, Experience, and/or Training: Associate's degree. Experience with eClinicalWorks (eCW). Experience working in a Federally Qualified Health Center (FQHC) or community health center environment. Knowledge of healthcare scheduling workflows and insurance verification processes. EXPECTATIONS Adheres to all HarborCHC policies and procedures. Demonstrates HarborCHC's core values of Integrity, Compassion, and Excellence at all times. Maintains a strong commitment to the mission, policies, goals, and philosophy of HarborCHC. Maintains a positive and respectful attitude in all work-related interactions. Communicates regularly with their immediate supervisor regarding departmental and organizational matters. Reports to work consistently and prepared to perform the duties of the position. Meets productivity standards and performs duties as workload requires. Maintains strict confidentiality of all data and information. Demonstrates integrity and accountability in all duties and responsibilities. Performs all job functions in a professional and courteous manner, including responding to phone calls and emails in a timely manner. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust. HOURS OF OPERATIONS HarborCHC is open Monday-Thursday 7:00am-7:00pm, Friday 8:00 am-5:00pm, and Saturday 8:00am-5:00pm. HR PROCEDURAL REQUIREMENTS Must be legally authorized to work in the United States Must successfully complete post-offer background screening and verification requirements This job description is not intended to be all-inclusive; additional duties may be assigned EQUAL EMPLOYMENT OPPORTUNITY STATEMENT HarborCHC does not discriminate in employment opportunities or practices on the basis of race; religion; color; sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions); sexual orientation; national origin; ancestry; physical or mental disability; medical condition; genetic information/characteristics ; marital status/registered domestic partner status; age; sexual orientation; reproductive health decision-making; military or veteran status; use of cannabis off the job and away from the workplace; and any other basis protected by federal, state or local law or ordinance or regulation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. This policy applies whether the individual has or is perceived to have any of the characteristics protected by law or is associated with a person who has or is perceived to have any of the characteristics protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. DISCLAIMER The above statements define this position as it currently exists and are intended to describe the general responsibilities and requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor. HarborCHC is an at-will employer. In addition, HarborCHC may change your duties, compensation or hours, or transfer, reassign, promote, demote, suspend, or otherwise change the terms and conditions of your employment (other than the at-will relationship), with or without cause or prior notice. Shift Schedule: Monday through Friday from 8:00 AM to 5:00 PM. Compensation details: 22-25 Hourly Wage PId1be466e4ad3-7207
08/07/2026
Full time
Job Description Job Description MISSION, VISION, AND VALUES Our mission is to provide quality, comprehensive healthcare and supportive services to our community. Our vision is "Improving the Health and Well-Being of Our Community." Our core values are Integrity, Compassion, and Excellence. Employees are expected to demonstrate a strong commitment to the mission, policies, goals, and philosophy of Harbor Community Health Centers. JOB SUMMARY The Patient Communications Specialist reports directly to the Patient Experience Manager and serves as a primary point of contact for patients seeking services at Harbor Community Health Centers. This position is responsible for managing incoming patient communications, scheduling appointments, providing exceptional customer service, maintaining accurate patient information, and supporting efficient clinic operations through effective communication and coordination. ESSENTIAL DUTIES & RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An individual must be able to perform each essential duty satisfactorily to be successful in this role. Patient Communications Specialist: Answer incoming calls and assist patients with scheduling, rescheduling, canceling appointments, and general inquiries. Accurately document patient communications, concerns, and follow-up activities within the electronic health record (EHR) system. Monitor and manage patient communication platforms, work queues, and assigned tasks according to HarborCHC procedures. Verify and update patient demographic, insurance, and contact information during each interaction. Route messages and calls to appropriate departments and staff members in a timely manner. Support patient access initiatives by ensuring appointments are scheduled appropriately and provider schedules are optimized. Maintain scheduling accuracy and identify potential scheduling conflicts or errors. Effectively de-escalate patient concerns and complaints while maintaining professionalism and excellent customer service. Meet established performance metrics related to call response times, call handling efficiency, and patient satisfaction. Ensure compliance with HIPAA and all HarborCHC confidentiality standards. Participate in audits, quality improvement activities, and special projects as assigned. Perform other administrative and operational duties as assigned by management. QUALIFICATIONS Required Education, Experience, and/or Training: High School Diploma or equivalent required. Minimum one (1) year of customer service, call center, patient access, front office, or healthcare scheduling experience. Bilingual English/Spanish required. Current Basic Life Support (BLS) certification through the American Heart Association. Experience using Electronic Health Records (EHR) systems. Proficiency in Microsoft Office applications including Word, Excel, Outlook, and Teams. Strong communication, organizational, and problem-solving skills. Preferred Education, Experience, and/or Training: Associate's degree. Experience with eClinicalWorks (eCW). Experience working in a Federally Qualified Health Center (FQHC) or community health center environment. Knowledge of healthcare scheduling workflows and insurance verification processes. EXPECTATIONS Adheres to all HarborCHC policies and procedures. Demonstrates HarborCHC's core values of Integrity, Compassion, and Excellence at all times. Maintains a strong commitment to the mission, policies, goals, and philosophy of HarborCHC. Maintains a positive and respectful attitude in all work-related interactions. Communicates regularly with their immediate supervisor regarding departmental and organizational matters. Reports to work consistently and prepared to perform the duties of the position. Meets productivity standards and performs duties as workload requires. Maintains strict confidentiality of all data and information. Demonstrates integrity and accountability in all duties and responsibilities. Performs all job functions in a professional and courteous manner, including responding to phone calls and emails in a timely manner. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust. HOURS OF OPERATIONS HarborCHC is open Monday-Thursday 7:00am-7:00pm, Friday 8:00 am-5:00pm, and Saturday 8:00am-5:00pm. HR PROCEDURAL REQUIREMENTS Must be legally authorized to work in the United States Must successfully complete post-offer background screening and verification requirements This job description is not intended to be all-inclusive; additional duties may be assigned EQUAL EMPLOYMENT OPPORTUNITY STATEMENT HarborCHC does not discriminate in employment opportunities or practices on the basis of race; religion; color; sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions); sexual orientation; national origin; ancestry; physical or mental disability; medical condition; genetic information/characteristics ; marital status/registered domestic partner status; age; sexual orientation; reproductive health decision-making; military or veteran status; use of cannabis off the job and away from the workplace; and any other basis protected by federal, state or local law or ordinance or regulation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. This policy applies whether the individual has or is perceived to have any of the characteristics protected by law or is associated with a person who has or is perceived to have any of the characteristics protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. DISCLAIMER The above statements define this position as it currently exists and are intended to describe the general responsibilities and requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor. HarborCHC is an at-will employer. In addition, HarborCHC may change your duties, compensation or hours, or transfer, reassign, promote, demote, suspend, or otherwise change the terms and conditions of your employment (other than the at-will relationship), with or without cause or prior notice. Shift Schedule: Monday through Friday from 8:00 AM to 5:00 PM. Compensation details: 22-25 Hourly Wage PId1be466e4ad3-7207
Description: QUALIFIED CANDIDATES MUST SPEAK AND READ BOTH ENGLISH AND SPANISH BE A PART OF A GREAT TEAM WITH GROWING OPPORTUNITIES. Why Work for PSE GROUP? Weekends off Weekday schedule 8am-5pm 401(k) program with company match Generous benefits package for full time employees, including medical, dental, vision, and company paid life and disability insurance 3 weeks Paid Time Off A great work environment with career advancement opportunities! The Customer Sales Representative for Specialty Coatings will provide customer service support in an office/warehouse environment. Key responsibilities include managing incoming orders, handling customer inquiries via phone and email, and proactively reaching out to preferred end-users. The role will also involve coordinating with vendors and internal teams, providing inside sales support, and preparing orders for production. Additionally, the representative will assist with shipping documentation, warehouse duties, and maintaining vendor relationships to ensure customer satisfaction. About PSE Group: PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand's Industrial Coatings, United Sales Company, and Wyrick Company. Requirements: Manage customer service activities, including handling customer calls, emails, and inquiries, as well as processing purchase orders, quotes, and emails. Assist outside sales teams by providing support on pricing, order updates, tracking information, and other inquiries. Prepare domestic and international shipping paperwork, ensuring timely and accurate shipments. Perform occasional warehouse tasks to support delivery schedules and ensure smooth order fulfillment. Develop and maintain relationships with outside vendors for material purchasing. Maintain a professional demeanor to meet customer service and quality expectations. Process sales transactions in accordance with company guidelines using POS devices. Additional Duties: Properly dispose of waste materials in compliance with company and governmental regulations. Assist with periodic or annual store inventories. Participate in special projects as assigned. Physical Requirements: Approximately 60% of time spent sitting, 20% standing, 10% walking, and 10% performing tasks that may include stooping, climbing, or kneeling. Job Requirements: Language Skills: Bilingual in English and Spanish is required. Training Requirements: Required: Right-to-Know Training. Recommended: VOC Technical Reference Course, DOT Regulation Training, Hazardous Waste Training. Attendance at various manufacturer training seminars or schools, which may occur after hours and require occasional overnight travel (up to 5 days). Other Requirements: Availability to work scheduled hours, including flexibility as needed. Ability to drive a vehicle for company business, with valid insurance and a clean driving record as per company policy. Must be licensed to operate a vehicle according to state law. Must adhere to all company and regulatory requirements. Disclaimer: The above job description outlines the general responsibilities and requirements of the role. It is not an exhaustive list, and other duties may be assigned based on the employee's experience, training, and development. Employees may be given additional responsibilities as they grow in their role. PI6c129c5c9c44-7779
08/07/2026
Full time
Description: QUALIFIED CANDIDATES MUST SPEAK AND READ BOTH ENGLISH AND SPANISH BE A PART OF A GREAT TEAM WITH GROWING OPPORTUNITIES. Why Work for PSE GROUP? Weekends off Weekday schedule 8am-5pm 401(k) program with company match Generous benefits package for full time employees, including medical, dental, vision, and company paid life and disability insurance 3 weeks Paid Time Off A great work environment with career advancement opportunities! The Customer Sales Representative for Specialty Coatings will provide customer service support in an office/warehouse environment. Key responsibilities include managing incoming orders, handling customer inquiries via phone and email, and proactively reaching out to preferred end-users. The role will also involve coordinating with vendors and internal teams, providing inside sales support, and preparing orders for production. Additionally, the representative will assist with shipping documentation, warehouse duties, and maintaining vendor relationships to ensure customer satisfaction. About PSE Group: PSE Group is a nationwide team of coatings specialists dedicated to providing exceptional products and value-added services to our customer partners. PSE Group offers a wide range of coatings solutions to enhance our customers' productivity, improve quality, and reduce material cost. Our objective is to support the entire purchasing process from coatings to associated products to complete application systems. We provide comprehensive solutions to meet our customers' needs. PSE Group includes brands from across the country including Painters Supply & Equipment Co, Nyquist Paints, FAMIS, Aerocoat Source, ABC Autobody Color, Auto Paint Supply, Carolina Automotive Refinish Supply, Charlottesville Automotive Refinish Supply, Golden Isles Paint & Supply, Interbay Coatings, ProWood Finishes, RMS Pro Finishes, Specialty Coatings Inc., Strand's Industrial Coatings, United Sales Company, and Wyrick Company. Requirements: Manage customer service activities, including handling customer calls, emails, and inquiries, as well as processing purchase orders, quotes, and emails. Assist outside sales teams by providing support on pricing, order updates, tracking information, and other inquiries. Prepare domestic and international shipping paperwork, ensuring timely and accurate shipments. Perform occasional warehouse tasks to support delivery schedules and ensure smooth order fulfillment. Develop and maintain relationships with outside vendors for material purchasing. Maintain a professional demeanor to meet customer service and quality expectations. Process sales transactions in accordance with company guidelines using POS devices. Additional Duties: Properly dispose of waste materials in compliance with company and governmental regulations. Assist with periodic or annual store inventories. Participate in special projects as assigned. Physical Requirements: Approximately 60% of time spent sitting, 20% standing, 10% walking, and 10% performing tasks that may include stooping, climbing, or kneeling. Job Requirements: Language Skills: Bilingual in English and Spanish is required. Training Requirements: Required: Right-to-Know Training. Recommended: VOC Technical Reference Course, DOT Regulation Training, Hazardous Waste Training. Attendance at various manufacturer training seminars or schools, which may occur after hours and require occasional overnight travel (up to 5 days). Other Requirements: Availability to work scheduled hours, including flexibility as needed. Ability to drive a vehicle for company business, with valid insurance and a clean driving record as per company policy. Must be licensed to operate a vehicle according to state law. Must adhere to all company and regulatory requirements. Disclaimer: The above job description outlines the general responsibilities and requirements of the role. It is not an exhaustive list, and other duties may be assigned based on the employee's experience, training, and development. Employees may be given additional responsibilities as they grow in their role. PI6c129c5c9c44-7779
Job Description Job Description MISSION, VISION, AND VALUES Our mission is to provide quality, comprehensive healthcare and supportive services to those in our community. Our vision is "Improving the Health and Well-Being of our Community." Our Core Values consist of Integrity,Compassion, and Excellence. Employees must possess a strong commitment to the mission, policies, goals and philosophy of Harbor Community Health Centers (HarborCHC). JOB SUMMARY The Enrollment Coordinator will assist patients to enroll and maintain enrollment into health insurance and subsidy programs and to anchor patients to HarborCHC. The Enrollment Coordinator is expected to adhere to all of HarborCHC's standards and values and to carry out all duties and responsibilities according to the organization's policies and procedures. This non-exempt position is scheduled to work Monday through Friday, 8:00 a.m. to 5:00 p.m. Any overtime worked must be approved by the supervisor in advance. ESSENTIAL DUTIES & RESPONSIBILITIES To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Complete a comprehensive benefits and qualified health insurance assessment for each client to determine eligibility in various health programs and/or public benefits such as Covered CA, Medi cal, Medicare, and HarborCHC's Sliding Fee Discount Program (SFS). Promote HarborCHC services to community members in need of a medical home. Help patients and community members complete and submit applications for programs and benefits for which they qualify. Submit enrollment applications and all related information into designated program platforms such as Covered CA and/or Benefits Cal. Conduct timely follow-ups to verify the status of enrollment applications and clients experiencing enrollment issues. Assist patients and community members to select a health plan based on their needs via Health Care Options or other applicable program platforms. Contribute to the retention of existing patients by providing insurance renewal services to avoid gaps in coverage and to maintain HarborCHC as their assigned medical home. Ensure timely, accurate, and detailed documentation in HarborCHC's EHR, eClinicalWorks (ECW), for all enrollment assistance provided to each individual and/or family. Maintain program participant files, including enrollment documents, records of services accessed, and enrollment verification. Input all participant enrollment information into the designated spreadsheet on a daily basis for tracking purposes. Work with other staff to make sure that patients and community members who received enrollment assistance are assigned to HarborCHC and attend initial IHA appointments. Adhere to all policies and requirements as set forth by Medi-Cal, Covered CA, LA County, and other applicable programs. Provide a monthly enrollment assistance report to the supervisor. The report includes all client/patient appointments that received assistance, the type of assistance provided, progress made, and an overall quantitative measurement of enrollment numbers reached to assess productivity. Perform other duties as assigned to support HarborCHC's mission and values. Tracking and Documentation Maintains an appropriate and accurate log of patients assisted, including: Patient name and unique identifier (e.g., chart number or program ID) Type of enrollment assistance provided Type of health plan or program enrolled in Application submission date Status of application Other activities, including follow-up phone calls or updates Keeps all patient paperwork/documents in an organized manner to avoid repeated visits Maintains or submits required reports to his/her supervisor QUALIFICATIONS Minimum required education, experience, and/or training: High school diploma or equivalent Verbal and written fluency in English and Spanish At least 2 years' experience of substantial work experience in the target community providing customer/patient services in a healthcare setting Current Basic Life Support (BLS) Certification by the American Heart Association Experience at a Federally Qualified Health Center preferred Excellent customer service skills Must have proficient computer skills, including Microsoft Office abilities, with intermediate Excel skills Interest and commitment toward improving community health Strong communication and organizational skills Key Competencies: Committed to providing an exceptional experience in all interactions Experience with electronic health records (EHR), eClinicalWorks preferred Familiarity with San Pedro/surrounding areas Communication/Public Speaking-verbal and writing skills Professional among co-workers and community partners Be a team player Culturally/linguistically sensitive when speaking to the target population Basic knowledge of insurance enrollment requirements, including Medi-Cal, Covered CA, and Medicare Ability to understand and manage patient appointment schedules in order to optimize patient flow and provider/staff productivity. Must have strong analytical and problem-solving skills Must have the willingness and ability to adapt to change, including advances in technology Ability to handle multiple tasks and be highly organized and detail-oriented, data reporting, emails, etc Proactive mentality, ability to ask questions when things aren't clear, present creative ideas Committed to the mission of HarborCHC EXPECTATIONS Adheres to all Harbor Community Health Center (HarborCHC) Policies and Procedures Observes all policies and procedures for use of the time-keeping system, including attendance, tardiness, proper clocking procedure, overtime authorization, and that the employee nametag is clearly visible Conducts self in a manner that HarborCHC's core values at all times Maintains a positive and respectful attitude with all work-related contacts Provides excellent customer service Communicates regularly with his/her immediate supervisor about Departmental and Harbor Community Health Center concerns Consistently reports to work prepared to perform the duties of the position Meets productivity standards and performs duties as workload necessitates Fosters an environment that promotes trust and cooperation among all staff PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit, use hands to manipulate objects, tools, or controls, reach with hands and arms, and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust. HOURS OF OPERATION HarborCHC's opereating hours are Monday through Thursday from 7:00 a.m. to 7:00 p.m. and Friday through Saturday from 8:00 a.m. to 5:00 p.m. HR PROCEDURAL REQUIREMENTS Legal authorization to work in the United States. Clear all post-employment offers, pre-employment background screenings, and education verifications. This is not intended to cover all aspects of your description, as additional duties may be assigned. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT HarborCHC does not discriminate in employment opportunities or practices on the basis of race; religion; color; sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions); sexual orientation; national origin; ancestry; physical or mental disability; medical condition; genetic information/characteristics ; marital status/registered domestic partner status; age; sexual orientation; reproductive health decision-making; military or veteran status; use of cannabis off the job and away from the workplace; and any other basis protected by federal, state or local law or ordinance or regulation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. This policy applies whether the individual has or is perceived to have any of the characteristics protected by law or is associated with a person who has or is perceived to have any of the characteristics protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. DISCLAIMER The above statements define this position as it currently exists and are intended to describe the general content of and requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities, or requirements and do not limit the assignment of additional duties at the discretion of the supervisor. HarborCHC is an at-will employer. In addition . click apply for full job details
08/07/2026
Full time
Job Description Job Description MISSION, VISION, AND VALUES Our mission is to provide quality, comprehensive healthcare and supportive services to those in our community. Our vision is "Improving the Health and Well-Being of our Community." Our Core Values consist of Integrity,Compassion, and Excellence. Employees must possess a strong commitment to the mission, policies, goals and philosophy of Harbor Community Health Centers (HarborCHC). JOB SUMMARY The Enrollment Coordinator will assist patients to enroll and maintain enrollment into health insurance and subsidy programs and to anchor patients to HarborCHC. The Enrollment Coordinator is expected to adhere to all of HarborCHC's standards and values and to carry out all duties and responsibilities according to the organization's policies and procedures. This non-exempt position is scheduled to work Monday through Friday, 8:00 a.m. to 5:00 p.m. Any overtime worked must be approved by the supervisor in advance. ESSENTIAL DUTIES & RESPONSIBILITIES To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Complete a comprehensive benefits and qualified health insurance assessment for each client to determine eligibility in various health programs and/or public benefits such as Covered CA, Medi cal, Medicare, and HarborCHC's Sliding Fee Discount Program (SFS). Promote HarborCHC services to community members in need of a medical home. Help patients and community members complete and submit applications for programs and benefits for which they qualify. Submit enrollment applications and all related information into designated program platforms such as Covered CA and/or Benefits Cal. Conduct timely follow-ups to verify the status of enrollment applications and clients experiencing enrollment issues. Assist patients and community members to select a health plan based on their needs via Health Care Options or other applicable program platforms. Contribute to the retention of existing patients by providing insurance renewal services to avoid gaps in coverage and to maintain HarborCHC as their assigned medical home. Ensure timely, accurate, and detailed documentation in HarborCHC's EHR, eClinicalWorks (ECW), for all enrollment assistance provided to each individual and/or family. Maintain program participant files, including enrollment documents, records of services accessed, and enrollment verification. Input all participant enrollment information into the designated spreadsheet on a daily basis for tracking purposes. Work with other staff to make sure that patients and community members who received enrollment assistance are assigned to HarborCHC and attend initial IHA appointments. Adhere to all policies and requirements as set forth by Medi-Cal, Covered CA, LA County, and other applicable programs. Provide a monthly enrollment assistance report to the supervisor. The report includes all client/patient appointments that received assistance, the type of assistance provided, progress made, and an overall quantitative measurement of enrollment numbers reached to assess productivity. Perform other duties as assigned to support HarborCHC's mission and values. Tracking and Documentation Maintains an appropriate and accurate log of patients assisted, including: Patient name and unique identifier (e.g., chart number or program ID) Type of enrollment assistance provided Type of health plan or program enrolled in Application submission date Status of application Other activities, including follow-up phone calls or updates Keeps all patient paperwork/documents in an organized manner to avoid repeated visits Maintains or submits required reports to his/her supervisor QUALIFICATIONS Minimum required education, experience, and/or training: High school diploma or equivalent Verbal and written fluency in English and Spanish At least 2 years' experience of substantial work experience in the target community providing customer/patient services in a healthcare setting Current Basic Life Support (BLS) Certification by the American Heart Association Experience at a Federally Qualified Health Center preferred Excellent customer service skills Must have proficient computer skills, including Microsoft Office abilities, with intermediate Excel skills Interest and commitment toward improving community health Strong communication and organizational skills Key Competencies: Committed to providing an exceptional experience in all interactions Experience with electronic health records (EHR), eClinicalWorks preferred Familiarity with San Pedro/surrounding areas Communication/Public Speaking-verbal and writing skills Professional among co-workers and community partners Be a team player Culturally/linguistically sensitive when speaking to the target population Basic knowledge of insurance enrollment requirements, including Medi-Cal, Covered CA, and Medicare Ability to understand and manage patient appointment schedules in order to optimize patient flow and provider/staff productivity. Must have strong analytical and problem-solving skills Must have the willingness and ability to adapt to change, including advances in technology Ability to handle multiple tasks and be highly organized and detail-oriented, data reporting, emails, etc Proactive mentality, ability to ask questions when things aren't clear, present creative ideas Committed to the mission of HarborCHC EXPECTATIONS Adheres to all Harbor Community Health Center (HarborCHC) Policies and Procedures Observes all policies and procedures for use of the time-keeping system, including attendance, tardiness, proper clocking procedure, overtime authorization, and that the employee nametag is clearly visible Conducts self in a manner that HarborCHC's core values at all times Maintains a positive and respectful attitude with all work-related contacts Provides excellent customer service Communicates regularly with his/her immediate supervisor about Departmental and Harbor Community Health Center concerns Consistently reports to work prepared to perform the duties of the position Meets productivity standards and performs duties as workload necessitates Fosters an environment that promotes trust and cooperation among all staff PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit, use hands to manipulate objects, tools, or controls, reach with hands and arms, and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust. HOURS OF OPERATION HarborCHC's opereating hours are Monday through Thursday from 7:00 a.m. to 7:00 p.m. and Friday through Saturday from 8:00 a.m. to 5:00 p.m. HR PROCEDURAL REQUIREMENTS Legal authorization to work in the United States. Clear all post-employment offers, pre-employment background screenings, and education verifications. This is not intended to cover all aspects of your description, as additional duties may be assigned. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT HarborCHC does not discriminate in employment opportunities or practices on the basis of race; religion; color; sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions); sexual orientation; national origin; ancestry; physical or mental disability; medical condition; genetic information/characteristics ; marital status/registered domestic partner status; age; sexual orientation; reproductive health decision-making; military or veteran status; use of cannabis off the job and away from the workplace; and any other basis protected by federal, state or local law or ordinance or regulation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. This policy applies whether the individual has or is perceived to have any of the characteristics protected by law or is associated with a person who has or is perceived to have any of the characteristics protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. DISCLAIMER The above statements define this position as it currently exists and are intended to describe the general content of and requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities, or requirements and do not limit the assignment of additional duties at the discretion of the supervisor. HarborCHC is an at-will employer. In addition . click apply for full job details
Job Description Job Description MISSION, VISION, AND VALUES Our mission is to provide quality, comprehensive healthcare and supportive services to those in our community. Our vision is "Improving the Health and Well-Being of our Community." Our Core Values consist of Integrity,Compassion, and Excellence. Employees must possess a strong commitment to the mission, policies, goals and philosophy of Harbor Community Health Centers (HarborCHC). JOB SUMMARY The Enrollment Coordinator will assist patients to enroll and maintain enrollment into health insurance and subsidy programs and to anchor patients to HarborCHC. The Enrollment Coordinator is expected to adhere to all of HarborCHC's standards and values and to carry out all duties and responsibilities according to the organization's policies and procedures. This non-exempt position is scheduled to work Monday through Friday, 8:00 a.m. to 5:00 p.m. Any overtime worked must be approved by the supervisor in advance. ESSENTIAL DUTIES & RESPONSIBILITIES To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Complete a comprehensive benefits and qualified health insurance assessment for each client to determine eligibility in various health programs and/or public benefits such as Covered CA, Medi cal, Medicare, and HarborCHC's Sliding Fee Discount Program (SFS). Promote HarborCHC services to community members in need of a medical home. Help patients and community members complete and submit applications for programs and benefits for which they qualify. Submit enrollment applications and all related information into designated program platforms such as Covered CA and/or Benefits Cal. Conduct timely follow-ups to verify the status of enrollment applications and clients experiencing enrollment issues. Assist patients and community members to select a health plan based on their needs via Health Care Options or other applicable program platforms. Contribute to the retention of existing patients by providing insurance renewal services to avoid gaps in coverage and to maintain HarborCHC as their assigned medical home. Ensure timely, accurate, and detailed documentation in HarborCHC's EHR, eClinicalWorks (ECW), for all enrollment assistance provided to each individual and/or family. Maintain program participant files, including enrollment documents, records of services accessed, and enrollment verification. Input all participant enrollment information into the designated spreadsheet on a daily basis for tracking purposes. Work with other staff to make sure that patients and community members who received enrollment assistance are assigned to HarborCHC and attend initial IHA appointments. Adhere to all policies and requirements as set forth by Medi-Cal, Covered CA, LA County, and other applicable programs. Provide a monthly enrollment assistance report to the supervisor. The report includes all client/patient appointments that received assistance, the type of assistance provided, progress made, and an overall quantitative measurement of enrollment numbers reached to assess productivity. Perform other duties as assigned to support HarborCHC's mission and values. Tracking and Documentation Maintains an appropriate and accurate log of patients assisted, including: Patient name and unique identifier (e.g., chart number or program ID) Type of enrollment assistance provided Type of health plan or program enrolled in Application submission date Status of application Other activities, including follow-up phone calls or updates Keeps all patient paperwork/documents in an organized manner to avoid repeated visits Maintains or submits required reports to his/her supervisor QUALIFICATIONS Minimum required education, experience, and/or training: High school diploma or equivalent Verbal and written fluency in English and Spanish At least 2 years' experience of substantial work experience in the target community providing customer/patient services in a healthcare setting Current Basic Life Support (BLS) Certification by the American Heart Association Experience at a Federally Qualified Health Center preferred Excellent customer service skills Must have proficient computer skills, including Microsoft Office abilities, with intermediate Excel skills Interest and commitment toward improving community health Strong communication and organizational skills Key Competencies: Committed to providing an exceptional experience in all interactions Experience with electronic health records (EHR), eClinicalWorks preferred Familiarity with San Pedro/surrounding areas Communication/Public Speaking-verbal and writing skills Professional among co-workers and community partners Be a team player Culturally/linguistically sensitive when speaking to the target population Basic knowledge of insurance enrollment requirements, including Medi-Cal, Covered CA, and Medicare Ability to understand and manage patient appointment schedules in order to optimize patient flow and provider/staff productivity. Must have strong analytical and problem-solving skills Must have the willingness and ability to adapt to change, including advances in technology Ability to handle multiple tasks and be highly organized and detail-oriented, data reporting, emails, etc Proactive mentality, ability to ask questions when things aren't clear, present creative ideas Committed to the mission of HarborCHC EXPECTATIONS Adheres to all Harbor Community Health Center (HarborCHC) Policies and Procedures Observes all policies and procedures for use of the time-keeping system, including attendance, tardiness, proper clocking procedure, overtime authorization, and that the employee nametag is clearly visible Conducts self in a manner that HarborCHC's core values at all times Maintains a positive and respectful attitude with all work-related contacts Provides excellent customer service Communicates regularly with his/her immediate supervisor about Departmental and Harbor Community Health Center concerns Consistently reports to work prepared to perform the duties of the position Meets productivity standards and performs duties as workload necessitates Fosters an environment that promotes trust and cooperation among all staff PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit, use hands to manipulate objects, tools, or controls, reach with hands and arms, and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust. HOURS OF OPERATION HarborCHC's opereating hours are Monday through Thursday from 7:00 a.m. to 7:00 p.m. and Friday through Saturday from 8:00 a.m. to 5:00 p.m. HR PROCEDURAL REQUIREMENTS Legal authorization to work in the United States. Clear all post-employment offers, pre-employment background screenings, and education verifications. This is not intended to cover all aspects of your description, as additional duties may be assigned. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT HarborCHC does not discriminate in employment opportunities or practices on the basis of race; religion; color; sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions); sexual orientation; national origin; ancestry; physical or mental disability; medical condition; genetic information/characteristics ; marital status/registered domestic partner status; age; sexual orientation; reproductive health decision-making; military or veteran status; use of cannabis off the job and away from the workplace; and any other basis protected by federal, state or local law or ordinance or regulation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. This policy applies whether the individual has or is perceived to have any of the characteristics protected by law or is associated with a person who has or is perceived to have any of the characteristics protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. DISCLAIMER The above statements define this position as it currently exists and are intended to describe the general content of and requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities, or requirements and do not limit the assignment of additional duties at the discretion of the supervisor. HarborCHC is an at-will employer. In addition . click apply for full job details
08/07/2026
Full time
Job Description Job Description MISSION, VISION, AND VALUES Our mission is to provide quality, comprehensive healthcare and supportive services to those in our community. Our vision is "Improving the Health and Well-Being of our Community." Our Core Values consist of Integrity,Compassion, and Excellence. Employees must possess a strong commitment to the mission, policies, goals and philosophy of Harbor Community Health Centers (HarborCHC). JOB SUMMARY The Enrollment Coordinator will assist patients to enroll and maintain enrollment into health insurance and subsidy programs and to anchor patients to HarborCHC. The Enrollment Coordinator is expected to adhere to all of HarborCHC's standards and values and to carry out all duties and responsibilities according to the organization's policies and procedures. This non-exempt position is scheduled to work Monday through Friday, 8:00 a.m. to 5:00 p.m. Any overtime worked must be approved by the supervisor in advance. ESSENTIAL DUTIES & RESPONSIBILITIES To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Complete a comprehensive benefits and qualified health insurance assessment for each client to determine eligibility in various health programs and/or public benefits such as Covered CA, Medi cal, Medicare, and HarborCHC's Sliding Fee Discount Program (SFS). Promote HarborCHC services to community members in need of a medical home. Help patients and community members complete and submit applications for programs and benefits for which they qualify. Submit enrollment applications and all related information into designated program platforms such as Covered CA and/or Benefits Cal. Conduct timely follow-ups to verify the status of enrollment applications and clients experiencing enrollment issues. Assist patients and community members to select a health plan based on their needs via Health Care Options or other applicable program platforms. Contribute to the retention of existing patients by providing insurance renewal services to avoid gaps in coverage and to maintain HarborCHC as their assigned medical home. Ensure timely, accurate, and detailed documentation in HarborCHC's EHR, eClinicalWorks (ECW), for all enrollment assistance provided to each individual and/or family. Maintain program participant files, including enrollment documents, records of services accessed, and enrollment verification. Input all participant enrollment information into the designated spreadsheet on a daily basis for tracking purposes. Work with other staff to make sure that patients and community members who received enrollment assistance are assigned to HarborCHC and attend initial IHA appointments. Adhere to all policies and requirements as set forth by Medi-Cal, Covered CA, LA County, and other applicable programs. Provide a monthly enrollment assistance report to the supervisor. The report includes all client/patient appointments that received assistance, the type of assistance provided, progress made, and an overall quantitative measurement of enrollment numbers reached to assess productivity. Perform other duties as assigned to support HarborCHC's mission and values. Tracking and Documentation Maintains an appropriate and accurate log of patients assisted, including: Patient name and unique identifier (e.g., chart number or program ID) Type of enrollment assistance provided Type of health plan or program enrolled in Application submission date Status of application Other activities, including follow-up phone calls or updates Keeps all patient paperwork/documents in an organized manner to avoid repeated visits Maintains or submits required reports to his/her supervisor QUALIFICATIONS Minimum required education, experience, and/or training: High school diploma or equivalent Verbal and written fluency in English and Spanish At least 2 years' experience of substantial work experience in the target community providing customer/patient services in a healthcare setting Current Basic Life Support (BLS) Certification by the American Heart Association Experience at a Federally Qualified Health Center preferred Excellent customer service skills Must have proficient computer skills, including Microsoft Office abilities, with intermediate Excel skills Interest and commitment toward improving community health Strong communication and organizational skills Key Competencies: Committed to providing an exceptional experience in all interactions Experience with electronic health records (EHR), eClinicalWorks preferred Familiarity with San Pedro/surrounding areas Communication/Public Speaking-verbal and writing skills Professional among co-workers and community partners Be a team player Culturally/linguistically sensitive when speaking to the target population Basic knowledge of insurance enrollment requirements, including Medi-Cal, Covered CA, and Medicare Ability to understand and manage patient appointment schedules in order to optimize patient flow and provider/staff productivity. Must have strong analytical and problem-solving skills Must have the willingness and ability to adapt to change, including advances in technology Ability to handle multiple tasks and be highly organized and detail-oriented, data reporting, emails, etc Proactive mentality, ability to ask questions when things aren't clear, present creative ideas Committed to the mission of HarborCHC EXPECTATIONS Adheres to all Harbor Community Health Center (HarborCHC) Policies and Procedures Observes all policies and procedures for use of the time-keeping system, including attendance, tardiness, proper clocking procedure, overtime authorization, and that the employee nametag is clearly visible Conducts self in a manner that HarborCHC's core values at all times Maintains a positive and respectful attitude with all work-related contacts Provides excellent customer service Communicates regularly with his/her immediate supervisor about Departmental and Harbor Community Health Center concerns Consistently reports to work prepared to perform the duties of the position Meets productivity standards and performs duties as workload necessitates Fosters an environment that promotes trust and cooperation among all staff PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit, use hands to manipulate objects, tools, or controls, reach with hands and arms, and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust. HOURS OF OPERATION HarborCHC's opereating hours are Monday through Thursday from 7:00 a.m. to 7:00 p.m. and Friday through Saturday from 8:00 a.m. to 5:00 p.m. HR PROCEDURAL REQUIREMENTS Legal authorization to work in the United States. Clear all post-employment offers, pre-employment background screenings, and education verifications. This is not intended to cover all aspects of your description, as additional duties may be assigned. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT HarborCHC does not discriminate in employment opportunities or practices on the basis of race; religion; color; sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions); sexual orientation; national origin; ancestry; physical or mental disability; medical condition; genetic information/characteristics ; marital status/registered domestic partner status; age; sexual orientation; reproductive health decision-making; military or veteran status; use of cannabis off the job and away from the workplace; and any other basis protected by federal, state or local law or ordinance or regulation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. This policy applies whether the individual has or is perceived to have any of the characteristics protected by law or is associated with a person who has or is perceived to have any of the characteristics protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. DISCLAIMER The above statements define this position as it currently exists and are intended to describe the general content of and requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities, or requirements and do not limit the assignment of additional duties at the discretion of the supervisor. HarborCHC is an at-will employer. In addition . click apply for full job details
Description: Si opening our doors in 1988, Impact Property Solutions has served thousands of multifamily properties for over 30 years. Today, management companies and property managers trust our outstanding customer service and quick installation every time they need new flooring installed. Impact Property Solutions has built our business around superior customer service, quality workmanship, and same-day or next-day response time. This means we provide the right flooring, at the right time. nce Come be a part of our amazing team of professionals, and build a career in a fast paced, rewarding industry! Impact Property Solutions is currently seeking an experienced Quality Control Technician. This position will oversee daily flooring activities and examine products, materials and overall workmanship for defects or deviations from approved project. The Quality Control Technician is required to support warehouse activities to support daily product installation. Also review project workmanship daily and document in specific detail all work activities. All work is required to be performed in a safe and professional manner. Duties/Responsibilities of Quality Control Technician Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Execute specific inspections on flooring construction and installation activities on site. Develop, apply, and maintain quality requirements and standards for flooring and other construction projects. Design and implement methods for Quality Control and process improvements for testing and inspection. Promote and execute quality standards, inspection processes, test methods, quality plans, documents, and reports. Address customer concerns and issues, escalating them as necessary for job completion and customer satisfaction Respond to builder and/or post-sale customer concerns regarding warranty issues, repairs, and material or quality issues Communicates with installers to ensure clear understanding of job specifications and installation requirements to maintain high quality job standards Work with account representatives in various departments to insure that complete and proper information is provided for work assignments Competencies of Quality Control Technician Foundational flooring construction, installation, and product knowledge Demonstrated ability to communicate, present data, and influence decision making Ability to focus on details while managing multiple projects Excellent listening, negotiation, and presentation skills Excellent verbal and written communication skills Positive attitude, self-motivation, drive, and determination Bilingual in Spanish preferred Requirements: Requirements of Quality Control Technician High School Diploma or GED equivalent required Flooring installation or related experience Experience working with multifamily property management companies preferred Benefits Competitive Health Insurance Plans Vision and Dental Plan Company paid life insurance Generous Paid Time Off Program 401(K) / Roth plan with employer match Generous PTO plus paid Holidays Physical Demands The warehouse facility is not climate controlled and may experience extreme temperatures. Requires up to 8 hours of standing/walking (with breaks). Must be able to lift up to 40 pounds at times. Must be able to navigate warehouse and reach items both high and low Must be able to travel and be in a vehicle for extended periods of time. Compensation details: 18-25.5 Hourly Wage PI1cbaf5-
08/06/2026
Full time
Description: Si opening our doors in 1988, Impact Property Solutions has served thousands of multifamily properties for over 30 years. Today, management companies and property managers trust our outstanding customer service and quick installation every time they need new flooring installed. Impact Property Solutions has built our business around superior customer service, quality workmanship, and same-day or next-day response time. This means we provide the right flooring, at the right time. nce Come be a part of our amazing team of professionals, and build a career in a fast paced, rewarding industry! Impact Property Solutions is currently seeking an experienced Quality Control Technician. This position will oversee daily flooring activities and examine products, materials and overall workmanship for defects or deviations from approved project. The Quality Control Technician is required to support warehouse activities to support daily product installation. Also review project workmanship daily and document in specific detail all work activities. All work is required to be performed in a safe and professional manner. Duties/Responsibilities of Quality Control Technician Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Execute specific inspections on flooring construction and installation activities on site. Develop, apply, and maintain quality requirements and standards for flooring and other construction projects. Design and implement methods for Quality Control and process improvements for testing and inspection. Promote and execute quality standards, inspection processes, test methods, quality plans, documents, and reports. Address customer concerns and issues, escalating them as necessary for job completion and customer satisfaction Respond to builder and/or post-sale customer concerns regarding warranty issues, repairs, and material or quality issues Communicates with installers to ensure clear understanding of job specifications and installation requirements to maintain high quality job standards Work with account representatives in various departments to insure that complete and proper information is provided for work assignments Competencies of Quality Control Technician Foundational flooring construction, installation, and product knowledge Demonstrated ability to communicate, present data, and influence decision making Ability to focus on details while managing multiple projects Excellent listening, negotiation, and presentation skills Excellent verbal and written communication skills Positive attitude, self-motivation, drive, and determination Bilingual in Spanish preferred Requirements: Requirements of Quality Control Technician High School Diploma or GED equivalent required Flooring installation or related experience Experience working with multifamily property management companies preferred Benefits Competitive Health Insurance Plans Vision and Dental Plan Company paid life insurance Generous Paid Time Off Program 401(K) / Roth plan with employer match Generous PTO plus paid Holidays Physical Demands The warehouse facility is not climate controlled and may experience extreme temperatures. Requires up to 8 hours of standing/walking (with breaks). Must be able to lift up to 40 pounds at times. Must be able to navigate warehouse and reach items both high and low Must be able to travel and be in a vehicle for extended periods of time. Compensation details: 18-25.5 Hourly Wage PI1cbaf5-
$1,000 Sign-on Bonus After Successfully Completing 90 Days NO WEEKENDS Veterans Strongly Encourage to Apply $19.73/hour base, plus monthly bonus: $600 starting monthly Bonus Guarantee while on Training Ramp Up Plan, equates to $23.19/hour After Training Ramp Up, Average Collectors earn between $1,200-$2,400 in monthly bonuses, equates to $30.11/hour High Performing Collectors earn between $3,000-$6,000 or more in monthly bonuses, equates to $45.69/hour Summary: Messerli Kramer, a trusted Twin Cities law firm since 1965, is looking for a full-time Bilingual (English/Spanish Speaking) Collector to join our team in Plymouth, MN. The Collector position will recover outstanding debts on client accounts by creating a positive consumer experience while negotiating to satisfy the debt quickly and responsibly. Looking for individuals driven to meet and exceed goals to maximize their bonus potential. Essential Functions and Duties: Communicating with Consumers via phone, taking inbound and making outbound calls Basic skiptracing Negotiating repayment of debts according to firm/client standards Maintaining a professional demeanor and supporting a positive Consumer Experience in all interactions Accurately enter data into database & tracking system Review consumer files, keeping confidentially at the highest level Benefits & Perks Include: Medical, Dental, & Vision Insurance HSA & FSA Accounts 401K, with 4% company contribution (after 1 year of service) Paid time off (17 days per year) Paid holidays off (7 days per year + a floating holiday) Company Paid Life Insurance Employee Assistance Program Building amenities include: Free parking, onsite restaurant, & onsite free gym Flexible Scheduling Collections Bonus: Collectors are eligible for a monthly bonus based off their performance metrics. Collectors must work a full calendar month following the two (2) weeks in training to be eligible. Bonuses are paid on the second pay period of the following month. Required Education & Experience: High school diploma 1-3 years of collections experience, call center experience (telemarketing or customer service), sales, retail, or other related experience preferred, but not required Fluent in English & Spanish Competencies: Excellent communication and people skills Organized, self-motivated, and goal-oriented Ability to manage stressful situations while maintaining composure Ability to be confident and engaging as well as polite and compassionate Attention to detail and ability to reason and think quickly when negotiating Working knowledge of MS Office Work Environment and Physical Demands: This role operates in a professional office setting, routinely working with standard office equipment. Generally, due to the nature of this office position, the person in this role would be required to talk and hear, sit or stand for long period of time, and use their hands and fingers, to handle and feel. Occasionally required to walk, reach with arms and hand, climb or balance, and to stoop, kneel, or crouch. Regularly required to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. Vision abilities required by the job include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and to meet job requirements. All applicants must pass a criminal background and drug screening before commencing employment with Messerli & Kramer, P.A. Wage Disclaimer: The starting wage for this position is $19.73/hour. The wage range for this position is $19.73/hour to $25.00/hour + monthly bonuses. About Us: The Collection Division of Messerli Kramer, located in Plymouth, Minnesota, is one of most respected law firms in the legal collections industry. Practicing in nine states and supported by nearly 290 employees within our division, we are a leader in our field and large by industry standards. As a well-established firm, we have built a reputation for consistency, reliability, and long-term client partnerships-making us a stable, long-term employer. Our approach is rooted in treating consumers with respect and dignity, working collaboratively to find realistic solutions that help them resolve debt and move forward, while still achieving successful outcomes for our clients. This people-first philosophy is a core part of our culture and something we are proud to stand behind. Reference Titles: Customer Service Representative Account Manager Accounts Receivable Call Center Representative Compensation details: 19.73-19.73 Hourly Wage PIae07-6346
08/06/2026
Full time
$1,000 Sign-on Bonus After Successfully Completing 90 Days NO WEEKENDS Veterans Strongly Encourage to Apply $19.73/hour base, plus monthly bonus: $600 starting monthly Bonus Guarantee while on Training Ramp Up Plan, equates to $23.19/hour After Training Ramp Up, Average Collectors earn between $1,200-$2,400 in monthly bonuses, equates to $30.11/hour High Performing Collectors earn between $3,000-$6,000 or more in monthly bonuses, equates to $45.69/hour Summary: Messerli Kramer, a trusted Twin Cities law firm since 1965, is looking for a full-time Bilingual (English/Spanish Speaking) Collector to join our team in Plymouth, MN. The Collector position will recover outstanding debts on client accounts by creating a positive consumer experience while negotiating to satisfy the debt quickly and responsibly. Looking for individuals driven to meet and exceed goals to maximize their bonus potential. Essential Functions and Duties: Communicating with Consumers via phone, taking inbound and making outbound calls Basic skiptracing Negotiating repayment of debts according to firm/client standards Maintaining a professional demeanor and supporting a positive Consumer Experience in all interactions Accurately enter data into database & tracking system Review consumer files, keeping confidentially at the highest level Benefits & Perks Include: Medical, Dental, & Vision Insurance HSA & FSA Accounts 401K, with 4% company contribution (after 1 year of service) Paid time off (17 days per year) Paid holidays off (7 days per year + a floating holiday) Company Paid Life Insurance Employee Assistance Program Building amenities include: Free parking, onsite restaurant, & onsite free gym Flexible Scheduling Collections Bonus: Collectors are eligible for a monthly bonus based off their performance metrics. Collectors must work a full calendar month following the two (2) weeks in training to be eligible. Bonuses are paid on the second pay period of the following month. Required Education & Experience: High school diploma 1-3 years of collections experience, call center experience (telemarketing or customer service), sales, retail, or other related experience preferred, but not required Fluent in English & Spanish Competencies: Excellent communication and people skills Organized, self-motivated, and goal-oriented Ability to manage stressful situations while maintaining composure Ability to be confident and engaging as well as polite and compassionate Attention to detail and ability to reason and think quickly when negotiating Working knowledge of MS Office Work Environment and Physical Demands: This role operates in a professional office setting, routinely working with standard office equipment. Generally, due to the nature of this office position, the person in this role would be required to talk and hear, sit or stand for long period of time, and use their hands and fingers, to handle and feel. Occasionally required to walk, reach with arms and hand, climb or balance, and to stoop, kneel, or crouch. Regularly required to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. Vision abilities required by the job include close vision. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and to meet job requirements. All applicants must pass a criminal background and drug screening before commencing employment with Messerli & Kramer, P.A. Wage Disclaimer: The starting wage for this position is $19.73/hour. The wage range for this position is $19.73/hour to $25.00/hour + monthly bonuses. About Us: The Collection Division of Messerli Kramer, located in Plymouth, Minnesota, is one of most respected law firms in the legal collections industry. Practicing in nine states and supported by nearly 290 employees within our division, we are a leader in our field and large by industry standards. As a well-established firm, we have built a reputation for consistency, reliability, and long-term client partnerships-making us a stable, long-term employer. Our approach is rooted in treating consumers with respect and dignity, working collaboratively to find realistic solutions that help them resolve debt and move forward, while still achieving successful outcomes for our clients. This people-first philosophy is a core part of our culture and something we are proud to stand behind. Reference Titles: Customer Service Representative Account Manager Accounts Receivable Call Center Representative Compensation details: 19.73-19.73 Hourly Wage PIae07-6346
Description: Ready to turn logistics into opportunity? Join our team as a Routing Sales Coordinator and help keep success moving - Apply Now! Only seeking applicants local to the San Antonio area $18 - $22 an hour (based on experience) 1 Year Proven experience in sales coordination, route planning, or logistics. Proficiency in using mapping software and tools for route optimization. Not a Remote position but can be eligible to work a Hybrid schedule after 90 days of employment. POSITION SUMMARY: We are seeking a motivated and detailed-oriented Routing Sales Coordinator to join our sales team. The routing Sales Coordinator will play a crucial role in ensuring efficient and effective management of our sales routes and territories, contributing to the overall success of our sales operations. The ideal candidate will possess exceptional organizational skills, strong attention to detail, and customer-centric mindset. Join our dynamic sales team and contribute to the growth of our organization by ensuring smooth and optimized sales operations. If you are passionate about coordination, customer satisfaction, and making a difference in the sales process. Primary Responsibilities: Route Planning and Optimization: Collaborate with the sales team to develop optimal sales routes and territories to maximize productivity and minimize travel time. Utilize mapping software VRM and tools to plan efficient routes for the sales representatives. Manage Sales email to handle any request from the Sales Manager, Service Manager's, and Branch Managers, this will be any call outs to reassign estimates or reschedule when needed, handle all PTO request and training request by blocking the sales representative schedules. Manage google Chat with our sales team on any real time request needed, such as missing estimates on schedules, any scheduling errors request that would need to be handed ASAP. Customer Communication: Serve as a primary point of contact for customers regarding scheduling, and any inquiries related to sales. Maintain a high level of customer satisfaction by providing timely and accurate information. Sales Data Analysis: Analyze sales data, including customer patterns and sales performance in different territories. Use data insights to identify opportunities for improvement and recommend strategies to enhance sales efficiency. Handle all new hires setup for our sales representative to be sure all skilling is assigned and updated to correct user groups for scheduling. Collaborative Coordination: Work closely with the Sales Manager, Customer Service Director and training team, and other internal departments to streamline the sales process and improve overall efficiency. Foster a collaborative and team-oriented environment. Reporting: Generate and present regular reports on sales performance, route efficiency, and customer feedback to management. Use reports to make data-driven decisions and implement continuous improvements. Maintain user sales group for routing and keep them updated with the correct sales representatives for the entire scheduling team. Training and Support: Provide training and support to Customer service team on routing tools, processes, and best practices to ensure adherence to routing. Requirements: Experience and Skills required: 1 Year Proven experience in sales coordination, route planning, or logistics. Proficiency in using mapping software and tools for route optimization. Strong analytical skills and the ability to interpret sales data. Excellent communication and interpersonal skills to interact with customers and sales representatives effectively. Organizational skills with a keen eye for detail. Problem-solving mindset with a proactive approach to challenges. Ability to train and help specialists with advanced skills. Administrative Duties as assigned by supervisor (Dispatch, Project Management) Understand Advanced Billing Order Entry Ability to organize and prioritize multiple tasks in a fast-paced environment. Must be able to adapt quickly in an ever-changing, fast paced environment. High proficiency with emailing, instant messaging and use of various electronic devices and applications for effective communication/information sharing. Ability to prioritize workload, work under pressure and handle irate customers and still maintain good composure. Previous customer service experience preferred. GED or High School Diploma required. Bilingual (English & Spanish) Preferred Strong time management skills. Excellent team player. Commitment to company core values. Computer skills. Must be able to type at least 60 wpm, proficient in 10-key, and be able to use phone system. Schedule: Mandatory Saturday rotated schedule with Team 9am - 6pm WHAT WE OFFER Health, Dental, Vision & Life Insurance 401(k) with company matching Paid vacation and sick leave (PTO) Participation in Profit Sharing Plan Lead Now Program for all employees to increase earnings and pay Company clubs & committees, and company outings Paid trainings and development opportunities Tuition reimbursement Educational scholarships for employees and family members Wellness program, including gym membership Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO) ABC is an Equal Opportunity Employer. Please note that if an offer is extended ABC participates in the E-verify (I9) program & conducts a thorough Background check and pre-employment drug screening. PM21 PI148a1ca5-
08/06/2026
Full time
Description: Ready to turn logistics into opportunity? Join our team as a Routing Sales Coordinator and help keep success moving - Apply Now! Only seeking applicants local to the San Antonio area $18 - $22 an hour (based on experience) 1 Year Proven experience in sales coordination, route planning, or logistics. Proficiency in using mapping software and tools for route optimization. Not a Remote position but can be eligible to work a Hybrid schedule after 90 days of employment. POSITION SUMMARY: We are seeking a motivated and detailed-oriented Routing Sales Coordinator to join our sales team. The routing Sales Coordinator will play a crucial role in ensuring efficient and effective management of our sales routes and territories, contributing to the overall success of our sales operations. The ideal candidate will possess exceptional organizational skills, strong attention to detail, and customer-centric mindset. Join our dynamic sales team and contribute to the growth of our organization by ensuring smooth and optimized sales operations. If you are passionate about coordination, customer satisfaction, and making a difference in the sales process. Primary Responsibilities: Route Planning and Optimization: Collaborate with the sales team to develop optimal sales routes and territories to maximize productivity and minimize travel time. Utilize mapping software VRM and tools to plan efficient routes for the sales representatives. Manage Sales email to handle any request from the Sales Manager, Service Manager's, and Branch Managers, this will be any call outs to reassign estimates or reschedule when needed, handle all PTO request and training request by blocking the sales representative schedules. Manage google Chat with our sales team on any real time request needed, such as missing estimates on schedules, any scheduling errors request that would need to be handed ASAP. Customer Communication: Serve as a primary point of contact for customers regarding scheduling, and any inquiries related to sales. Maintain a high level of customer satisfaction by providing timely and accurate information. Sales Data Analysis: Analyze sales data, including customer patterns and sales performance in different territories. Use data insights to identify opportunities for improvement and recommend strategies to enhance sales efficiency. Handle all new hires setup for our sales representative to be sure all skilling is assigned and updated to correct user groups for scheduling. Collaborative Coordination: Work closely with the Sales Manager, Customer Service Director and training team, and other internal departments to streamline the sales process and improve overall efficiency. Foster a collaborative and team-oriented environment. Reporting: Generate and present regular reports on sales performance, route efficiency, and customer feedback to management. Use reports to make data-driven decisions and implement continuous improvements. Maintain user sales group for routing and keep them updated with the correct sales representatives for the entire scheduling team. Training and Support: Provide training and support to Customer service team on routing tools, processes, and best practices to ensure adherence to routing. Requirements: Experience and Skills required: 1 Year Proven experience in sales coordination, route planning, or logistics. Proficiency in using mapping software and tools for route optimization. Strong analytical skills and the ability to interpret sales data. Excellent communication and interpersonal skills to interact with customers and sales representatives effectively. Organizational skills with a keen eye for detail. Problem-solving mindset with a proactive approach to challenges. Ability to train and help specialists with advanced skills. Administrative Duties as assigned by supervisor (Dispatch, Project Management) Understand Advanced Billing Order Entry Ability to organize and prioritize multiple tasks in a fast-paced environment. Must be able to adapt quickly in an ever-changing, fast paced environment. High proficiency with emailing, instant messaging and use of various electronic devices and applications for effective communication/information sharing. Ability to prioritize workload, work under pressure and handle irate customers and still maintain good composure. Previous customer service experience preferred. GED or High School Diploma required. Bilingual (English & Spanish) Preferred Strong time management skills. Excellent team player. Commitment to company core values. Computer skills. Must be able to type at least 60 wpm, proficient in 10-key, and be able to use phone system. Schedule: Mandatory Saturday rotated schedule with Team 9am - 6pm WHAT WE OFFER Health, Dental, Vision & Life Insurance 401(k) with company matching Paid vacation and sick leave (PTO) Participation in Profit Sharing Plan Lead Now Program for all employees to increase earnings and pay Company clubs & committees, and company outings Paid trainings and development opportunities Tuition reimbursement Educational scholarships for employees and family members Wellness program, including gym membership Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO) ABC is an Equal Opportunity Employer. Please note that if an offer is extended ABC participates in the E-verify (I9) program & conducts a thorough Background check and pre-employment drug screening. PM21 PI148a1ca5-
ManhattanLife Insurance and Annuity Company
Houston, Texas
Who we are: ManhattanLife Insurance and Annuity Company was founded in 1850, the Company's longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for over 175 years is a testimony to ManhattanLife's enduring history, and an indicator of the reliability of our future. ManhattanLife's headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development, and a company-wide wellness program. Scope and Purpose: The Product & Sales Enablement Trainer will play a critical role in supporting the growth and expansion of ManhattanLife's Individual Life & Health distribution. This position is responsible for designing, developing, and delivering engaging training programs that equip agents, brokers, and internal teams with the knowledge, tools, and confidence needed to successfully market and sell ManhattanLife products. This individual will serve as the subject matter expert for product education and sales enablement, creating scalable learning resources while continuously evaluating and improving training effectiveness. The ideal candidate is an experienced trainer who understands the insurance sales process, thrives in front of an audience, and requires minimal direction to build and maintain a best-in-class training program. Duties and Responsibilities: Training Program Development: Design, build, implement, and continuously improve ManhattanLife's comprehensive Life & Health product training program with minimal supervision. Training Delivery: Conduct engaging instructor-led virtual and in-person training sessions for agents, brokers, agencies, and internal associates. Sales Enablement: Develop training that not only teaches product knowledge but also equips agents with effective sales strategies, positioning techniques, objection handling, and best practices throughout the sales process. Content Development: Create and maintain high-quality training materials, including presentations, videos, job aids, quick reference guides, webinars, and on-demand learning resources. Curriculum Management: Ensure all training materials remain current with product enhancements, underwriting changes, regulatory updates, system enhancements, and market conditions. Internal Training: Provide ongoing education for Customer Service, Agent Support, Sales, Marketing, and other internal departments to ensure organizational product knowledge. Training Coordination: Manage the product training calendar, coordinate training requests, schedule sessions, and communicate the upcoming educational opportunities. Training Evaluation: Measure training effectiveness through participation metrics, surveys, knowledge assessments, and feedback while recommending improvements. Cross-Functional Collaboration: Work closely with Product Development, Sales, Marketing, Operations, Underwriting, Compliance, and Information Technology to ensure training reflects current business initiatives. Spanish Language Support: Deliver training sessions and educational materials in both English and Spanish to support our bilingual distribution partners. Industry Awareness: Stay current on insurance industry trends, competitor products, and adult learning methodologies to continuously improve ManhattanLife's training program. Other tasks and duties as assigned. Minimum Qualifications: Bachelor's degree in Business, Education, Communications, Marketing, or a related field. Bilingual proficiency in Spanish. At least 3 years of professional training, sales enablement, adult education, or instructional design experience. Previous experience in the Life & Health insurance industry is strongly preferred. Demonstrated experience independently building and managing training programs from concept through execution. Strong understanding of insurance sales processes and producer distribution channels. Excellent presentation, facilitation, and public speaking skills. Experience developing engaging learning materials using Microsoft Office and modern presentation platforms. Comfortable presenting virtually using WebEx, Microsoft Teams, Zoom, or similar technologies. Strong organizational and project management skills with the ability to manage multiple priorities simultaneously. Knowledge, Skills and Abilities: Exceptional interpersonal and relationship building skills. Energetic, outgoing, and engaging personality with a passion for teaching and developing others. Ability to simplify complex insurance concepts into clear, easy-to-understand training. Strong understanding of consultative selling and producer development. Highly self-motivated and capable of working independently with minimal supervision. Creative thinker who enjoys developing new educational content and improving existing programs. Strong written and verbal communications skills in both English and Spanish. Excellent time management and organizational abilities. Ability to quickly adapt to changing products, priorities, and business initiatives. Comfortable presenting to audiences ranging from individual agents to large national webinars. Proficient in Microsoft Office Suite and presentation software. Travel Requirements: This position requires approximately 10% travel, including agency visits, sales meetings, conferences, and industry events. Professional Development: Establish annual objectives for professional growth. Keep pace with developments in product and operational processes. Learn and apply technologies that support professional and personal growth. Participate in the evaluation process. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time without notice. AAP/EEO Statement: ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment. PIfcee987de1a8-1787
08/05/2026
Full time
Who we are: ManhattanLife Insurance and Annuity Company was founded in 1850, the Company's longevity makes it one of the oldest and most reliable health and life insurance companies in the country. Operating successfully for over 175 years is a testimony to ManhattanLife's enduring history, and an indicator of the reliability of our future. ManhattanLife's headquarters are in Houston, TX and the company is continually growing with multiple office locations nation-wide. ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans. We offer flexible schedules, including shortened hours on Fridays, free parking, company-wide events, professional development, and a company-wide wellness program. Scope and Purpose: The Product & Sales Enablement Trainer will play a critical role in supporting the growth and expansion of ManhattanLife's Individual Life & Health distribution. This position is responsible for designing, developing, and delivering engaging training programs that equip agents, brokers, and internal teams with the knowledge, tools, and confidence needed to successfully market and sell ManhattanLife products. This individual will serve as the subject matter expert for product education and sales enablement, creating scalable learning resources while continuously evaluating and improving training effectiveness. The ideal candidate is an experienced trainer who understands the insurance sales process, thrives in front of an audience, and requires minimal direction to build and maintain a best-in-class training program. Duties and Responsibilities: Training Program Development: Design, build, implement, and continuously improve ManhattanLife's comprehensive Life & Health product training program with minimal supervision. Training Delivery: Conduct engaging instructor-led virtual and in-person training sessions for agents, brokers, agencies, and internal associates. Sales Enablement: Develop training that not only teaches product knowledge but also equips agents with effective sales strategies, positioning techniques, objection handling, and best practices throughout the sales process. Content Development: Create and maintain high-quality training materials, including presentations, videos, job aids, quick reference guides, webinars, and on-demand learning resources. Curriculum Management: Ensure all training materials remain current with product enhancements, underwriting changes, regulatory updates, system enhancements, and market conditions. Internal Training: Provide ongoing education for Customer Service, Agent Support, Sales, Marketing, and other internal departments to ensure organizational product knowledge. Training Coordination: Manage the product training calendar, coordinate training requests, schedule sessions, and communicate the upcoming educational opportunities. Training Evaluation: Measure training effectiveness through participation metrics, surveys, knowledge assessments, and feedback while recommending improvements. Cross-Functional Collaboration: Work closely with Product Development, Sales, Marketing, Operations, Underwriting, Compliance, and Information Technology to ensure training reflects current business initiatives. Spanish Language Support: Deliver training sessions and educational materials in both English and Spanish to support our bilingual distribution partners. Industry Awareness: Stay current on insurance industry trends, competitor products, and adult learning methodologies to continuously improve ManhattanLife's training program. Other tasks and duties as assigned. Minimum Qualifications: Bachelor's degree in Business, Education, Communications, Marketing, or a related field. Bilingual proficiency in Spanish. At least 3 years of professional training, sales enablement, adult education, or instructional design experience. Previous experience in the Life & Health insurance industry is strongly preferred. Demonstrated experience independently building and managing training programs from concept through execution. Strong understanding of insurance sales processes and producer distribution channels. Excellent presentation, facilitation, and public speaking skills. Experience developing engaging learning materials using Microsoft Office and modern presentation platforms. Comfortable presenting virtually using WebEx, Microsoft Teams, Zoom, or similar technologies. Strong organizational and project management skills with the ability to manage multiple priorities simultaneously. Knowledge, Skills and Abilities: Exceptional interpersonal and relationship building skills. Energetic, outgoing, and engaging personality with a passion for teaching and developing others. Ability to simplify complex insurance concepts into clear, easy-to-understand training. Strong understanding of consultative selling and producer development. Highly self-motivated and capable of working independently with minimal supervision. Creative thinker who enjoys developing new educational content and improving existing programs. Strong written and verbal communications skills in both English and Spanish. Excellent time management and organizational abilities. Ability to quickly adapt to changing products, priorities, and business initiatives. Comfortable presenting to audiences ranging from individual agents to large national webinars. Proficient in Microsoft Office Suite and presentation software. Travel Requirements: This position requires approximately 10% travel, including agency visits, sales meetings, conferences, and industry events. Professional Development: Establish annual objectives for professional growth. Keep pace with developments in product and operational processes. Learn and apply technologies that support professional and personal growth. Participate in the evaluation process. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms and talk and/or hear. The employee is required to sit for extended periods of time. The position may require lifting, pulling or moving items weighing upwards of 10 pounds as it relates to office or desk supplies. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee regularly works in an office environment. This role routinely uses standard office equipment such as computers, phones via WebEx, physical phone while in office, and photocopiers when necessary. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to the job at any time without notice. AAP/EEO Statement: ManhattanLife prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status. EOE Employer/Vet/Disabled. ManhattanLife values differences. We are committed to fostering an environment that attracts and retains a diverse workforce. With individuals from a variety of backgrounds, ManhattanLife will be better equipped to service our customers, increase innovation, and reduce risks. We encourage the unique perspectives of individuals and are dedicated to creating a respectful and inclusive work environment. PIfcee987de1a8-1787
Full-Time Member Service Representative, La Crescent MN Altra Federal Credit Union is a member-owned financial cooperative committed to providing exceptional service and personalized financial solutions to our community. We pride ourselves on creating a welcoming environment where members feel valued and supported. We are seeking a friendly, detail-oriented Full-Time Member Service Representative to join our team at the La Crescent MN office. In this role, you will be the first point of contact for our members, delivering outstanding service while handling routine financial transactions accurately and efficiently. Your positive attitude and commitment to member satisfaction will help strengthen our credit union's reputation for excellence. Key Responsibilities Greet members warmly and assist with their daily banking needs, including deposits, withdrawals, transfers, loan payments, and account inquiries. Process transactions accurately and in compliance with credit union policies and regulatory requirements. Promote credit union products and services to meet member needs and support business growth. Promote in-branch technology and assist members as needed. Maintain member confidentiality and adhere to security procedures. Resolve member questions or concerns promptly, escalating when necessary. Balance cash drawers and prepare daily reports. Support other branch functions as needed. Qualifications High school diploma (or equivalent) and a commitment to ongoing learning. Background in customer service. Previous financial experience would be a plus. Previous cash handling or teller experience preferred but not required. Skills & Abilities Strong communication skills, with the ability to connect with members genuinely. Detail-oriented, professional, and tech-savvy - ready to help members with digital services. Proficient with computers and basic software applications. Ability to maintain confidentiality and handle sensitive information. Commitment to providing exceptional member service. Bilingual (English / Spanish / Hmong) skills are strongly encouraged to support and better serve our diverse membership. Availability This position is full-time, 40- hours a week, Monday through Friday. Hours will be 7:15 a.m. to 5:30 p.m. (opening and closing shifts) Upon completion of training, La Crescent MSRs will participate in the Saturday morning shift rotation, which occurs at least two times per month, from 7:10 a.m. to 12:15 p.m. Will require some flexibility within these hours, as needed. Work Environment This position will be located at our La Crescent, MN office. The MSR role does require working at a desk, sitting or standing for long periods of time and occasional lifting, carrying, and pulling of items weighing up to 50 pounds, with or without assistance. Pay and Benefits Starting hourly pay of $19.00 ($17.00 base pay plus $2.00 MSR premium pay) When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam. Up to a 6% Employer-matched 401(k) + additional 3% employer contribution. Two-week paid sabbaticals every five years worked, plus four-week paid sabbatical at twenty years of service! Paid time off, volunteer time off, paid holidays, and your birthday off (paid)! Employee-only perks and discounts. At Altra Federal Credit Union, you'll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you'll not only gain the opportunity to build meaningful relationships with members and coworkers, but you'll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve. Altra is proud to be a Great Place to Work certified company eight years in a row; 91% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer. Compensation details: 19-19 Hourly Wage PI5b1280bdacc3-1974
08/05/2026
Full time
Full-Time Member Service Representative, La Crescent MN Altra Federal Credit Union is a member-owned financial cooperative committed to providing exceptional service and personalized financial solutions to our community. We pride ourselves on creating a welcoming environment where members feel valued and supported. We are seeking a friendly, detail-oriented Full-Time Member Service Representative to join our team at the La Crescent MN office. In this role, you will be the first point of contact for our members, delivering outstanding service while handling routine financial transactions accurately and efficiently. Your positive attitude and commitment to member satisfaction will help strengthen our credit union's reputation for excellence. Key Responsibilities Greet members warmly and assist with their daily banking needs, including deposits, withdrawals, transfers, loan payments, and account inquiries. Process transactions accurately and in compliance with credit union policies and regulatory requirements. Promote credit union products and services to meet member needs and support business growth. Promote in-branch technology and assist members as needed. Maintain member confidentiality and adhere to security procedures. Resolve member questions or concerns promptly, escalating when necessary. Balance cash drawers and prepare daily reports. Support other branch functions as needed. Qualifications High school diploma (or equivalent) and a commitment to ongoing learning. Background in customer service. Previous financial experience would be a plus. Previous cash handling or teller experience preferred but not required. Skills & Abilities Strong communication skills, with the ability to connect with members genuinely. Detail-oriented, professional, and tech-savvy - ready to help members with digital services. Proficient with computers and basic software applications. Ability to maintain confidentiality and handle sensitive information. Commitment to providing exceptional member service. Bilingual (English / Spanish / Hmong) skills are strongly encouraged to support and better serve our diverse membership. Availability This position is full-time, 40- hours a week, Monday through Friday. Hours will be 7:15 a.m. to 5:30 p.m. (opening and closing shifts) Upon completion of training, La Crescent MSRs will participate in the Saturday morning shift rotation, which occurs at least two times per month, from 7:10 a.m. to 12:15 p.m. Will require some flexibility within these hours, as needed. Work Environment This position will be located at our La Crescent, MN office. The MSR role does require working at a desk, sitting or standing for long periods of time and occasional lifting, carrying, and pulling of items weighing up to 50 pounds, with or without assistance. Pay and Benefits Starting hourly pay of $19.00 ($17.00 base pay plus $2.00 MSR premium pay) When bilingual in Spanish or Hmong, receive a $1.00 per hour pay premium after completing and passing the language exam. Up to a 6% Employer-matched 401(k) + additional 3% employer contribution. Two-week paid sabbaticals every five years worked, plus four-week paid sabbatical at twenty years of service! Paid time off, volunteer time off, paid holidays, and your birthday off (paid)! Employee-only perks and discounts. At Altra Federal Credit Union, you'll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you'll not only gain the opportunity to build meaningful relationships with members and coworkers, but you'll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve. Altra is proud to be a Great Place to Work certified company eight years in a row; 91% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer. Compensation details: 19-19 Hourly Wage PI5b1280bdacc3-1974
MISSION, VISION, AND VALUES Our mission is to provide quality, comprehensive healthcare and supportive services to our community. Our vision is "Improving the Health and Well-Being of Our Community." Our core values are Integrity, Compassion, and Excellence. Employees are expected to demonstrate a strong commitment to the mission, policies, goals, and philosophy of Harbor Community Health Centers. JOB SUMMARY The Patient Communications Specialist reports directly to the Patient Experience Manager and serves as a primary point of contact for patients seeking services at Harbor Community Health Centers. This position is responsible for managing incoming patient communications, scheduling appointments, providing exceptional customer service, maintaining accurate patient information, and supporting efficient clinic operations through effective communication and coordination. ESSENTIAL DUTIES & RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An individual must be able to perform each essential duty satisfactorily to be successful in this role. Patient Communications Specialist: Answer incoming calls and assist patients with scheduling, rescheduling, canceling appointments, and general inquiries. Accurately document patient communications, concerns, and follow-up activities within the electronic health record (EHR) system. Monitor and manage patient communication platforms, work queues, and assigned tasks according to HarborCHC procedures. Verify and update patient demographic, insurance, and contact information during each interaction. Route messages and calls to appropriate departments and staff members in a timely manner. Support patient access initiatives by ensuring appointments are scheduled appropriately and provider schedules are optimized. Maintain scheduling accuracy and identify potential scheduling conflicts or errors. Effectively de-escalate patient concerns and complaints while maintaining professionalism and excellent customer service. Meet established performance metrics related to call response times, call handling efficiency, and patient satisfaction. Ensure compliance with HIPAA and all HarborCHC confidentiality standards. Participate in audits, quality improvement activities, and special projects as assigned. Perform other administrative and operational duties as assigned by management. QUALIFICATIONS Required Education, Experience, and/or Training: High School Diploma or equivalent required. Minimum one (1) year of customer service, call center, patient access, front office, or healthcare scheduling experience. Bilingual English/Spanish required. Current Basic Life Support (BLS) certification through the American Heart Association. Experience using Electronic Health Records (EHR) systems. Proficiency in Microsoft Office applications including Word, Excel, Outlook, and Teams. Strong communication, organizational, and problem-solving skills. Preferred Education, Experience, and/or Training: Associate's degree. Experience with eClinicalWorks (eCW). Experience working in a Federally Qualified Health Center (FQHC) or community health center environment. Knowledge of healthcare scheduling workflows and insurance verification processes. EXPECTATIONS Adheres to all HarborCHC policies and procedures. Demonstrates HarborCHC's core values of Integrity, Compassion, and Excellence at all times. Maintains a strong commitment to the mission, policies, goals, and philosophy of HarborCHC. Maintains a positive and respectful attitude in all work-related interactions. Communicates regularly with their immediate supervisor regarding departmental and organizational matters. Reports to work consistently and prepared to perform the duties of the position. Meets productivity standards and performs duties as workload requires. Maintains strict confidentiality of all data and information. Demonstrates integrity and accountability in all duties and responsibilities. Performs all job functions in a professional and courteous manner, including responding to phone calls and emails in a timely manner. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust. HOURS OF OPERATIONS HarborCHC is open Monday-Thursday 7:00am-7:00pm, Friday 8:00 am-5:00pm, and Saturday 8:00am-5:00pm. HR PROCEDURAL REQUIREMENTS Must be legally authorized to work in the United States Must successfully complete post-offer background screening and verification requirements This job description is not intended to be all-inclusive; additional duties may be assigned EQUAL EMPLOYMENT OPPORTUNITY STATEMENT HarborCHC does not discriminate in employment opportunities or practices on the basis of race; religion; color; sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions); sexual orientation; national origin; ancestry; physical or mental disability; medical condition; genetic information/characteristics; marital status/registered domestic partner status; age; sexual orientation; reproductive health decision-making; military or veteran status; use of cannabis off the job and away from the workplace; and any other basis protected by federal, state or local law or ordinance or regulation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. This policy applies whether the individual has or is perceived to have any of the characteristics protected by law or is associated with a person who has or is perceived to have any of the characteristics protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. DISCLAIMER The above statements define this position as it currently exists and are intended to describe the general responsibilities and requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor. HarborCHC is an at-will employer. In addition, HarborCHC may change your duties, compensation or hours, or transfer, reassign, promote, demote, suspend, or otherwise change the terms and conditions of your employment (other than the at-will relationship), with or without cause or prior notice. Shift Schedule: Monday through Friday from 8:00 AM to 5:00 PM. Compensation details: 22-25 Hourly Wage PI27c2f33133f3-7207
08/05/2026
Full time
MISSION, VISION, AND VALUES Our mission is to provide quality, comprehensive healthcare and supportive services to our community. Our vision is "Improving the Health and Well-Being of Our Community." Our core values are Integrity, Compassion, and Excellence. Employees are expected to demonstrate a strong commitment to the mission, policies, goals, and philosophy of Harbor Community Health Centers. JOB SUMMARY The Patient Communications Specialist reports directly to the Patient Experience Manager and serves as a primary point of contact for patients seeking services at Harbor Community Health Centers. This position is responsible for managing incoming patient communications, scheduling appointments, providing exceptional customer service, maintaining accurate patient information, and supporting efficient clinic operations through effective communication and coordination. ESSENTIAL DUTIES & RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An individual must be able to perform each essential duty satisfactorily to be successful in this role. Patient Communications Specialist: Answer incoming calls and assist patients with scheduling, rescheduling, canceling appointments, and general inquiries. Accurately document patient communications, concerns, and follow-up activities within the electronic health record (EHR) system. Monitor and manage patient communication platforms, work queues, and assigned tasks according to HarborCHC procedures. Verify and update patient demographic, insurance, and contact information during each interaction. Route messages and calls to appropriate departments and staff members in a timely manner. Support patient access initiatives by ensuring appointments are scheduled appropriately and provider schedules are optimized. Maintain scheduling accuracy and identify potential scheduling conflicts or errors. Effectively de-escalate patient concerns and complaints while maintaining professionalism and excellent customer service. Meet established performance metrics related to call response times, call handling efficiency, and patient satisfaction. Ensure compliance with HIPAA and all HarborCHC confidentiality standards. Participate in audits, quality improvement activities, and special projects as assigned. Perform other administrative and operational duties as assigned by management. QUALIFICATIONS Required Education, Experience, and/or Training: High School Diploma or equivalent required. Minimum one (1) year of customer service, call center, patient access, front office, or healthcare scheduling experience. Bilingual English/Spanish required. Current Basic Life Support (BLS) certification through the American Heart Association. Experience using Electronic Health Records (EHR) systems. Proficiency in Microsoft Office applications including Word, Excel, Outlook, and Teams. Strong communication, organizational, and problem-solving skills. Preferred Education, Experience, and/or Training: Associate's degree. Experience with eClinicalWorks (eCW). Experience working in a Federally Qualified Health Center (FQHC) or community health center environment. Knowledge of healthcare scheduling workflows and insurance verification processes. EXPECTATIONS Adheres to all HarborCHC policies and procedures. Demonstrates HarborCHC's core values of Integrity, Compassion, and Excellence at all times. Maintains a strong commitment to the mission, policies, goals, and philosophy of HarborCHC. Maintains a positive and respectful attitude in all work-related interactions. Communicates regularly with their immediate supervisor regarding departmental and organizational matters. Reports to work consistently and prepared to perform the duties of the position. Meets productivity standards and performs duties as workload requires. Maintains strict confidentiality of all data and information. Demonstrates integrity and accountability in all duties and responsibilities. Performs all job functions in a professional and courteous manner, including responding to phone calls and emails in a timely manner. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust. HOURS OF OPERATIONS HarborCHC is open Monday-Thursday 7:00am-7:00pm, Friday 8:00 am-5:00pm, and Saturday 8:00am-5:00pm. HR PROCEDURAL REQUIREMENTS Must be legally authorized to work in the United States Must successfully complete post-offer background screening and verification requirements This job description is not intended to be all-inclusive; additional duties may be assigned EQUAL EMPLOYMENT OPPORTUNITY STATEMENT HarborCHC does not discriminate in employment opportunities or practices on the basis of race; religion; color; sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions); sexual orientation; national origin; ancestry; physical or mental disability; medical condition; genetic information/characteristics; marital status/registered domestic partner status; age; sexual orientation; reproductive health decision-making; military or veteran status; use of cannabis off the job and away from the workplace; and any other basis protected by federal, state or local law or ordinance or regulation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. This policy applies whether the individual has or is perceived to have any of the characteristics protected by law or is associated with a person who has or is perceived to have any of the characteristics protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. DISCLAIMER The above statements define this position as it currently exists and are intended to describe the general responsibilities and requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor. HarborCHC is an at-will employer. In addition, HarborCHC may change your duties, compensation or hours, or transfer, reassign, promote, demote, suspend, or otherwise change the terms and conditions of your employment (other than the at-will relationship), with or without cause or prior notice. Shift Schedule: Monday through Friday from 8:00 AM to 5:00 PM. Compensation details: 22-25 Hourly Wage PI27c2f33133f3-7207
MISSION, VISION, AND VALUES Our mission is to provide quality, comprehensive healthcare and supportive services to those in our community. Our vision is "Improving the Health and Well-Being of our Community." Our Core Values consist of Integrity, Compassion, and Excellence. Employees must possess a strong commitment to the mission, policies, goals and philosophy of Harbor Community Health Centers (HarborCHC). JOB SUMMARY The Enrollment Coordinator will assist patients to enroll and maintain enrollment into health insurance and subsidy programs and to anchor patients to HarborCHC. The Enrollment Coordinator is expected to adhere to all of HarborCHC's standards and values and to carry out all duties and responsibilities according to the organization's policies and procedures. This non-exempt position is scheduled to work Monday through Friday, 8:00 a.m. to 5:00 p.m. Any overtime worked must be approved by the supervisor in advance. ESSENTIAL DUTIES & RESPONSIBILITIES To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Complete a comprehensive benefits and qualified health insurance assessment for each client to determine eligibility in various health programs and/or public benefits such as Covered CA, Medi cal, Medicare, and HarborCHC's Sliding Fee Discount Program (SFS). Promote HarborCHC services to community members in need of a medical home. Help patients and community members complete and submit applications for programs and benefits for which they qualify. Submit enrollment applications and all related information into designated program platforms such as Covered CA and/or Benefits Cal. Conduct timely follow-ups to verify the status of enrollment applications and clients experiencing enrollment issues. Assist patients and community members to select a health plan based on their needs via Health Care Options or other applicable program platforms. Contribute to the retention of existing patients by providing insurance renewal services to avoid gaps in coverage and to maintain HarborCHC as their assigned medical home. Ensure timely, accurate, and detailed documentation in HarborCHC's EHR, eClinicalWorks (ECW), for all enrollment assistance provided to each individual and/or family. Maintain program participant files, including enrollment documents, records of services accessed, and enrollment verification. Input all participant enrollment information into the designated spreadsheet on a daily basis for tracking purposes. Work with other staff to make sure that patients and community members who received enrollment assistance are assigned to HarborCHC and attend initial IHA appointments. Adhere to all policies and requirements as set forth by Medi-Cal, Covered CA, LA County, and other applicable programs. Provide a monthly enrollment assistance report to the supervisor. The report includes all client/patient appointments that received assistance, the type of assistance provided, progress made, and an overall quantitative measurement of enrollment numbers reached to assess productivity. Perform other duties as assigned to support HarborCHC's mission and values. Tracking and Documentation Maintains an appropriate and accurate log of patients assisted, including: Patient name and unique identifier (e.g., chart number or program ID) Type of enrollment assistance provided Type of health plan or program enrolled in Application submission date Status of application Other activities, including follow-up phone calls or updates Keeps all patient paperwork/documents in an organized manner to avoid repeated visits Maintains or submits required reports to his/her supervisor QUALIFICATIONS Minimum required education, experience, and/or training: High school diploma or equivalent Verbal and written fluency in English and Spanish At least 2 years' experience of substantial work experience in the target community providing customer/patient services in a healthcare setting Current Basic Life Support (BLS) Certification by the American Heart Association Experience at a Federally Qualified Health Center preferred Excellent customer service skills Must have proficient computer skills, including Microsoft Office abilities, with intermediate Excel skills Interest and commitment toward improving community health Strong communication and organizational skills Key Competencies: Committed to providing an exceptional experience in all interactions Experience with electronic health records (EHR), eClinicalWorks preferred Familiarity with San Pedro/surrounding areas Communication/Public Speaking-verbal and writing skills Professional among co-workers and community partners Be a team player Culturally/linguistically sensitive when speaking to the target population Basic knowledge of insurance enrollment requirements, including Medi-Cal, Covered CA, and Medicare Ability to understand and manage patient appointment schedules in order to optimize patient flow and provider/staff productivity. Must have strong analytical and problem-solving skills Must have the willingness and ability to adapt to change, including advances in technology Ability to handle multiple tasks and be highly organized and detail-oriented, data reporting, emails, etc Proactive mentality, ability to ask questions when things aren't clear, present creative ideas Committed to the mission of HarborCHC EXPECTATIONS Adheres to all Harbor Community Health Center (HarborCHC) Policies and Procedures Observes all policies and procedures for use of the time-keeping system, including attendance, tardiness, proper clocking procedure, overtime authorization, and that the employee nametag is clearly visible Conducts self in a manner that HarborCHC's core values at all times Maintains a positive and respectful attitude with all work-related contacts Provides excellent customer service Communicates regularly with his/her immediate supervisor about Departmental and Harbor Community Health Center concerns Consistently reports to work prepared to perform the duties of the position Meets productivity standards and performs duties as workload necessitates Fosters an environment that promotes trust and cooperation among all staff PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit, use hands to manipulate objects, tools, or controls, reach with hands and arms, and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust. HOURS OF OPERATION HarborCHC's opereating hours are Monday through Thursday from 7:00 a.m. to 7:00 p.m. and Friday through Saturday from 8:00 a.m. to 5:00 p.m. HR PROCEDURAL REQUIREMENTS Legal authorization to work in the United States. Clear all post-employment offers, pre-employment background screenings, and education verifications. This is not intended to cover all aspects of your description, as additional duties may be assigned. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT HarborCHC does not discriminate in employment opportunities or practices on the basis of race; religion; color; sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions); sexual orientation; national origin; ancestry; physical or mental disability; medical condition; genetic information/characteristics; marital status/registered domestic partner status; age; sexual orientation; reproductive health decision-making; military or veteran status; use of cannabis off the job and away from the workplace; and any other basis protected by federal, state or local law or ordinance or regulation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. This policy applies whether the individual has or is perceived to have any of the characteristics protected by law or is associated with a person who has or is perceived to have any of the characteristics protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. DISCLAIMER The above statements define this position as it currently exists and are intended to describe the general content of and requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities, or requirements and do not limit the assignment of additional duties at the discretion of the supervisor. HarborCHC is an at-will employer. In addition . click apply for full job details
08/05/2026
Full time
MISSION, VISION, AND VALUES Our mission is to provide quality, comprehensive healthcare and supportive services to those in our community. Our vision is "Improving the Health and Well-Being of our Community." Our Core Values consist of Integrity, Compassion, and Excellence. Employees must possess a strong commitment to the mission, policies, goals and philosophy of Harbor Community Health Centers (HarborCHC). JOB SUMMARY The Enrollment Coordinator will assist patients to enroll and maintain enrollment into health insurance and subsidy programs and to anchor patients to HarborCHC. The Enrollment Coordinator is expected to adhere to all of HarborCHC's standards and values and to carry out all duties and responsibilities according to the organization's policies and procedures. This non-exempt position is scheduled to work Monday through Friday, 8:00 a.m. to 5:00 p.m. Any overtime worked must be approved by the supervisor in advance. ESSENTIAL DUTIES & RESPONSIBILITIES To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Complete a comprehensive benefits and qualified health insurance assessment for each client to determine eligibility in various health programs and/or public benefits such as Covered CA, Medi cal, Medicare, and HarborCHC's Sliding Fee Discount Program (SFS). Promote HarborCHC services to community members in need of a medical home. Help patients and community members complete and submit applications for programs and benefits for which they qualify. Submit enrollment applications and all related information into designated program platforms such as Covered CA and/or Benefits Cal. Conduct timely follow-ups to verify the status of enrollment applications and clients experiencing enrollment issues. Assist patients and community members to select a health plan based on their needs via Health Care Options or other applicable program platforms. Contribute to the retention of existing patients by providing insurance renewal services to avoid gaps in coverage and to maintain HarborCHC as their assigned medical home. Ensure timely, accurate, and detailed documentation in HarborCHC's EHR, eClinicalWorks (ECW), for all enrollment assistance provided to each individual and/or family. Maintain program participant files, including enrollment documents, records of services accessed, and enrollment verification. Input all participant enrollment information into the designated spreadsheet on a daily basis for tracking purposes. Work with other staff to make sure that patients and community members who received enrollment assistance are assigned to HarborCHC and attend initial IHA appointments. Adhere to all policies and requirements as set forth by Medi-Cal, Covered CA, LA County, and other applicable programs. Provide a monthly enrollment assistance report to the supervisor. The report includes all client/patient appointments that received assistance, the type of assistance provided, progress made, and an overall quantitative measurement of enrollment numbers reached to assess productivity. Perform other duties as assigned to support HarborCHC's mission and values. Tracking and Documentation Maintains an appropriate and accurate log of patients assisted, including: Patient name and unique identifier (e.g., chart number or program ID) Type of enrollment assistance provided Type of health plan or program enrolled in Application submission date Status of application Other activities, including follow-up phone calls or updates Keeps all patient paperwork/documents in an organized manner to avoid repeated visits Maintains or submits required reports to his/her supervisor QUALIFICATIONS Minimum required education, experience, and/or training: High school diploma or equivalent Verbal and written fluency in English and Spanish At least 2 years' experience of substantial work experience in the target community providing customer/patient services in a healthcare setting Current Basic Life Support (BLS) Certification by the American Heart Association Experience at a Federally Qualified Health Center preferred Excellent customer service skills Must have proficient computer skills, including Microsoft Office abilities, with intermediate Excel skills Interest and commitment toward improving community health Strong communication and organizational skills Key Competencies: Committed to providing an exceptional experience in all interactions Experience with electronic health records (EHR), eClinicalWorks preferred Familiarity with San Pedro/surrounding areas Communication/Public Speaking-verbal and writing skills Professional among co-workers and community partners Be a team player Culturally/linguistically sensitive when speaking to the target population Basic knowledge of insurance enrollment requirements, including Medi-Cal, Covered CA, and Medicare Ability to understand and manage patient appointment schedules in order to optimize patient flow and provider/staff productivity. Must have strong analytical and problem-solving skills Must have the willingness and ability to adapt to change, including advances in technology Ability to handle multiple tasks and be highly organized and detail-oriented, data reporting, emails, etc Proactive mentality, ability to ask questions when things aren't clear, present creative ideas Committed to the mission of HarborCHC EXPECTATIONS Adheres to all Harbor Community Health Center (HarborCHC) Policies and Procedures Observes all policies and procedures for use of the time-keeping system, including attendance, tardiness, proper clocking procedure, overtime authorization, and that the employee nametag is clearly visible Conducts self in a manner that HarborCHC's core values at all times Maintains a positive and respectful attitude with all work-related contacts Provides excellent customer service Communicates regularly with his/her immediate supervisor about Departmental and Harbor Community Health Center concerns Consistently reports to work prepared to perform the duties of the position Meets productivity standards and performs duties as workload necessitates Fosters an environment that promotes trust and cooperation among all staff PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit, use hands to manipulate objects, tools, or controls, reach with hands and arms, and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust. HOURS OF OPERATION HarborCHC's opereating hours are Monday through Thursday from 7:00 a.m. to 7:00 p.m. and Friday through Saturday from 8:00 a.m. to 5:00 p.m. HR PROCEDURAL REQUIREMENTS Legal authorization to work in the United States. Clear all post-employment offers, pre-employment background screenings, and education verifications. This is not intended to cover all aspects of your description, as additional duties may be assigned. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT HarborCHC does not discriminate in employment opportunities or practices on the basis of race; religion; color; sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions); sexual orientation; national origin; ancestry; physical or mental disability; medical condition; genetic information/characteristics; marital status/registered domestic partner status; age; sexual orientation; reproductive health decision-making; military or veteran status; use of cannabis off the job and away from the workplace; and any other basis protected by federal, state or local law or ordinance or regulation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. This policy applies whether the individual has or is perceived to have any of the characteristics protected by law or is associated with a person who has or is perceived to have any of the characteristics protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. DISCLAIMER The above statements define this position as it currently exists and are intended to describe the general content of and requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities, or requirements and do not limit the assignment of additional duties at the discretion of the supervisor. HarborCHC is an at-will employer. In addition . click apply for full job details
Financial Services Representative - Trenton NJ Altra Federal Credit Union is a member-focused financial institution dedicated to delivering exceptional service and financial solutions. We are seeking a motivated and professional Financial Services Representative (FSR) to join our team inside the Trane Technologies plant in Trenton, NJ. This role will combine financial service responsibilities with member service duties in a cashless office environment. The Financial Services Representative serves as the face of our credit union. This position is primarily a lending position but will be required to assist members, as needed, with their financial needs and ensuring a positive experience. This is a dual role that requires comprehensive product knowledge. The candidate must possess excellent service skills to support members on-site. Key Responsibilities Provide account services to members, including opening new accounts, processing transactions, electronic banking, and answering inquiries from members. Analyze members' needs and recommend suitable solutions, such as loans, savings accounts, credit cards, and investment options. Deliver exceptional service while educating members about financial tools and services that can help them reach their financial goals. Promote credit union products and services through conversations. Provide Notary services. Ensure compliance with all policies, procedures, and regulations. Serve as a liaison between members and the credit union, supporting overall branch operations. Qualifications High school diploma (or equivalent) required. 1+ year of banking, financial services, customer service or retail experience is required. Lending and sales experience would be helpful and preferred. Skills & Abilities Strong knowledge of credit union products, lending processes, and digital banking tools. Attention to detail and accuracy. Excellent communication and interpersonal skills. Bilingual (English / Spanish / Hmong) skills are strongly encouraged to support and better serve our diverse membership. Availability This position is 40- hours a week, Monday through Friday. Typical hours are 7:30 a.m. to 3:30 p.m. EST. Will require some flexibility within these hours, as needed. Pay and Benefits Competitive starting hourly pay of $20.03+, based on previous experience and participation in a monthly incentive plan. When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing the language exam. Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options. Up to a 6% Employer-matched 401(k) + additional 3% employer contribution. Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years! Paid time off, volunteer time off, and your birthday off (paid)! Employee-only perks and discounts At Altra Federal Credit Union, you'll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you'll not only gain the opportunity to build meaningful relationships with members and coworkers, but you'll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve. Altra is proud to be a Great Place to Work certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life! Compensation details: 20.38-20.38 Hourly Wage PI6a4e8c458f9a-4635
08/04/2026
Full time
Financial Services Representative - Trenton NJ Altra Federal Credit Union is a member-focused financial institution dedicated to delivering exceptional service and financial solutions. We are seeking a motivated and professional Financial Services Representative (FSR) to join our team inside the Trane Technologies plant in Trenton, NJ. This role will combine financial service responsibilities with member service duties in a cashless office environment. The Financial Services Representative serves as the face of our credit union. This position is primarily a lending position but will be required to assist members, as needed, with their financial needs and ensuring a positive experience. This is a dual role that requires comprehensive product knowledge. The candidate must possess excellent service skills to support members on-site. Key Responsibilities Provide account services to members, including opening new accounts, processing transactions, electronic banking, and answering inquiries from members. Analyze members' needs and recommend suitable solutions, such as loans, savings accounts, credit cards, and investment options. Deliver exceptional service while educating members about financial tools and services that can help them reach their financial goals. Promote credit union products and services through conversations. Provide Notary services. Ensure compliance with all policies, procedures, and regulations. Serve as a liaison between members and the credit union, supporting overall branch operations. Qualifications High school diploma (or equivalent) required. 1+ year of banking, financial services, customer service or retail experience is required. Lending and sales experience would be helpful and preferred. Skills & Abilities Strong knowledge of credit union products, lending processes, and digital banking tools. Attention to detail and accuracy. Excellent communication and interpersonal skills. Bilingual (English / Spanish / Hmong) skills are strongly encouraged to support and better serve our diverse membership. Availability This position is 40- hours a week, Monday through Friday. Typical hours are 7:30 a.m. to 3:30 p.m. EST. Will require some flexibility within these hours, as needed. Pay and Benefits Competitive starting hourly pay of $20.03+, based on previous experience and participation in a monthly incentive plan. When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing the language exam. Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options. Up to a 6% Employer-matched 401(k) + additional 3% employer contribution. Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years! Paid time off, volunteer time off, and your birthday off (paid)! Employee-only perks and discounts At Altra Federal Credit Union, you'll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you'll not only gain the opportunity to build meaningful relationships with members and coworkers, but you'll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve. Altra is proud to be a Great Place to Work certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life! Compensation details: 20.38-20.38 Hourly Wage PI6a4e8c458f9a-4635
Description: Since opening our doors in 1988, I mpact Property Solutions has served thousands of multifamily properties for over 30 years. Today, management companies and property managers trust our outstanding customer service and quick installation every time they need new flooring installed. Impact Property Solutions has built our business around superior customer service, quality workmanship, and same-day or next-day response time. This means we provide the right flooring, at the right time Come be a part of our amazing team of professionals, and build a career in a fast paced, rewarding industry! Impact Property Solutions is currently seeking an experienced Quality Control Technician . This position will oversee daily flooring activities and examine products, materials and overall workmanship for defects or deviations from approved project. The Quality Control Technician is required to support warehouse activities to support daily product installation. Also review project workmanship daily and document in specific detail all work activities. All work is required to be performed in a safe and professional manner. Duties/Responsibilities of Quality Control Technician Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Execute specific inspections on flooring construction and installation activities on site. Develop, apply, and maintain quality requirements and standards for flooring and other construction projects. Design and implement methods for Quality Control and process improvements for testing and inspection. Promote and execute quality standards, inspection processes, test methods, quality plans, documents, and reports. Address customer concerns and issues, escalating them as necessary for job completion and customer satisfaction Respond to builder and/or post-sale customer concerns regarding warranty issues, repairs, and material or quality issues Communicates with installers to ensure clear understanding of job specifications and installation requirements to maintain high quality job standards Work with account representatives in various departments to ensure that complete and proper information is provided for work assignments Competencies of Quality Control Technician Foundational flooring construction, installation, and product knowledge, especially in wood, carpet, vinyl and tile flooring. Demonstrated ability to communicate, present data, and influence decision making cycles credibly and effectively at all levels of the organization Ability to focus on details while managing multiple projects Excellent listening, negotiation, and presentation skills Excellent verbal and written communication skills Positive attitude, self-motivation, drive, and determination Bilingual in Spanish preferred Requirements: Requirements of Quality Control Technician High School Diploma or GED equivalent required Flooring installation or related experience Experience working with multifamily property management companies preferred Benefits Competitive Health Insurance Plans Vision and Dental Plan Company paid life insurance Generous Paid Time Off Program 401(K) / Roth plan with employer match Generous PTO plus paid Holidays Physical Demands The warehouse facility is not climate controlled and may experience extreme temperatures. Requires up to 8 hours of standing/walking (with breaks). Must be able to lift up to 40 pounds at times. Must be able to navigate warehouse and reach items both high and low Must be able to travel and be in a vehicle for extended periods of time Compensation details: 23-25 Hourly Wage PI06aece557a2c-7925
08/03/2026
Full time
Description: Since opening our doors in 1988, I mpact Property Solutions has served thousands of multifamily properties for over 30 years. Today, management companies and property managers trust our outstanding customer service and quick installation every time they need new flooring installed. Impact Property Solutions has built our business around superior customer service, quality workmanship, and same-day or next-day response time. This means we provide the right flooring, at the right time Come be a part of our amazing team of professionals, and build a career in a fast paced, rewarding industry! Impact Property Solutions is currently seeking an experienced Quality Control Technician . This position will oversee daily flooring activities and examine products, materials and overall workmanship for defects or deviations from approved project. The Quality Control Technician is required to support warehouse activities to support daily product installation. Also review project workmanship daily and document in specific detail all work activities. All work is required to be performed in a safe and professional manner. Duties/Responsibilities of Quality Control Technician Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Execute specific inspections on flooring construction and installation activities on site. Develop, apply, and maintain quality requirements and standards for flooring and other construction projects. Design and implement methods for Quality Control and process improvements for testing and inspection. Promote and execute quality standards, inspection processes, test methods, quality plans, documents, and reports. Address customer concerns and issues, escalating them as necessary for job completion and customer satisfaction Respond to builder and/or post-sale customer concerns regarding warranty issues, repairs, and material or quality issues Communicates with installers to ensure clear understanding of job specifications and installation requirements to maintain high quality job standards Work with account representatives in various departments to ensure that complete and proper information is provided for work assignments Competencies of Quality Control Technician Foundational flooring construction, installation, and product knowledge, especially in wood, carpet, vinyl and tile flooring. Demonstrated ability to communicate, present data, and influence decision making cycles credibly and effectively at all levels of the organization Ability to focus on details while managing multiple projects Excellent listening, negotiation, and presentation skills Excellent verbal and written communication skills Positive attitude, self-motivation, drive, and determination Bilingual in Spanish preferred Requirements: Requirements of Quality Control Technician High School Diploma or GED equivalent required Flooring installation or related experience Experience working with multifamily property management companies preferred Benefits Competitive Health Insurance Plans Vision and Dental Plan Company paid life insurance Generous Paid Time Off Program 401(K) / Roth plan with employer match Generous PTO plus paid Holidays Physical Demands The warehouse facility is not climate controlled and may experience extreme temperatures. Requires up to 8 hours of standing/walking (with breaks). Must be able to lift up to 40 pounds at times. Must be able to navigate warehouse and reach items both high and low Must be able to travel and be in a vehicle for extended periods of time Compensation details: 23-25 Hourly Wage PI06aece557a2c-7925