Astrophysics Inc. is a global leader in X-Ray security inspection systems, dedicated since 2002 to making the world safer through advanced screening technology. Our systems protect critical infrastructure in over 150 countries, serving airports, government buildings, military bases, and more. We are a fast-growing, dynamic company seeking a Customer Service Coordinator to join our headquarters in City of Industry, CA . Job Summary: The Customer Service Coordinator serves as the first point of contact for all incoming service inquiries, directing customer calls and emails to the appropriate technician. This role is essential in ensuring prompt, accurate communication and maintaining a positive customer experience. The representative supports the service team by managing claims, following up with customers, and tracking resolution progress. Essential Functions: M anage daily customer service operations, receiving and directing customer inquiries by phone and email to the appropriate technician or internal team. Collect and document essential customer information, including serial numbers, contact details, and a summary of the issue. Enter and manage service claims in HubSpot CRM, ensuring accuracy and timely updates. Follow up on open claims and provide customers with updates until resolution is reached. Monitor and respond to incoming emails, ensuring all communication is timely and professional. Conduct follow-up calls and surveys after installations or service visits to gather customer feedback. Process service claims and orders ensuring timely closure of claims, escalating delays when necessary. Make and manage a high volume of calls while maintaining professionalism and customer focus. Submit regular reports to management summarizing claim activity, response times, and customer feedback. Collaborate with team members and technicians to streamline internal communication and improve service response time. Monitor service performance and maintain key metrics, preparing routine reports to support operational visibility. Provide timely feedback to management on service failures and customer concerns. Follow all applicable Quality Management System documents (ISO9001:2000); work in compliance with the Quality Policy and to ensure that the Quality Objectives are met. Education and Experience: Associate's Degree or equivalent. 0-2 years of related experience. Equivalent combination of education and experience. Bilingual in Spanish is a plus. Previous customer service experience in a call center or technical environment preferred. Proficiency with CRM platforms such as HubSpot. Strong verbal and written communication skills. Excellent organizational and follow-up abilities. Fast and accurate typing skills. Position Type/Expected Hours of Work: Non-exempt Full-Time Hours: 8am - 5pm (Hours subject to change depending on the needs of the business) Benefits & Perks: Excellent medical, dental and vision benefits 401K plan with 4% employer match 11 paid holidays, 10 PTO days Free donuts on Fridays, company luncheons and year end party! Be part of a meaningful security mission with opportunities for personal and professional growth and development. Join our Astrophysics family today! Equal Opportunity Employer Astrophysics Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. For accommodation requests, please contact Human Resources at . Compensation details: 18.5-20.5 Hourly Wage PI12c11973a88c-1561
08/05/2026
Full time
Astrophysics Inc. is a global leader in X-Ray security inspection systems, dedicated since 2002 to making the world safer through advanced screening technology. Our systems protect critical infrastructure in over 150 countries, serving airports, government buildings, military bases, and more. We are a fast-growing, dynamic company seeking a Customer Service Coordinator to join our headquarters in City of Industry, CA . Job Summary: The Customer Service Coordinator serves as the first point of contact for all incoming service inquiries, directing customer calls and emails to the appropriate technician. This role is essential in ensuring prompt, accurate communication and maintaining a positive customer experience. The representative supports the service team by managing claims, following up with customers, and tracking resolution progress. Essential Functions: M anage daily customer service operations, receiving and directing customer inquiries by phone and email to the appropriate technician or internal team. Collect and document essential customer information, including serial numbers, contact details, and a summary of the issue. Enter and manage service claims in HubSpot CRM, ensuring accuracy and timely updates. Follow up on open claims and provide customers with updates until resolution is reached. Monitor and respond to incoming emails, ensuring all communication is timely and professional. Conduct follow-up calls and surveys after installations or service visits to gather customer feedback. Process service claims and orders ensuring timely closure of claims, escalating delays when necessary. Make and manage a high volume of calls while maintaining professionalism and customer focus. Submit regular reports to management summarizing claim activity, response times, and customer feedback. Collaborate with team members and technicians to streamline internal communication and improve service response time. Monitor service performance and maintain key metrics, preparing routine reports to support operational visibility. Provide timely feedback to management on service failures and customer concerns. Follow all applicable Quality Management System documents (ISO9001:2000); work in compliance with the Quality Policy and to ensure that the Quality Objectives are met. Education and Experience: Associate's Degree or equivalent. 0-2 years of related experience. Equivalent combination of education and experience. Bilingual in Spanish is a plus. Previous customer service experience in a call center or technical environment preferred. Proficiency with CRM platforms such as HubSpot. Strong verbal and written communication skills. Excellent organizational and follow-up abilities. Fast and accurate typing skills. Position Type/Expected Hours of Work: Non-exempt Full-Time Hours: 8am - 5pm (Hours subject to change depending on the needs of the business) Benefits & Perks: Excellent medical, dental and vision benefits 401K plan with 4% employer match 11 paid holidays, 10 PTO days Free donuts on Fridays, company luncheons and year end party! Be part of a meaningful security mission with opportunities for personal and professional growth and development. Join our Astrophysics family today! Equal Opportunity Employer Astrophysics Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. For accommodation requests, please contact Human Resources at . Compensation details: 18.5-20.5 Hourly Wage PI12c11973a88c-1561
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers. Start Date: September 18, 2026 As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company. WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST Continuously learning and turning that knowledge into customer service wins Uncovering customers needs, creating solutions, and resolving problems Making a positive impression on customers through a best-in-class experience Representing a Fortune 100 company with professionalism and courtesy Working in an open, friendly environment with a supportive, energetic team We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you'd enjoy this type of dynamic job, we want to hear from you. WHAT YOU'LL BRING TO SPECTRUM Required Qualifications Education : High school diploma or equivalent Schedule : Ability to work a variety of schedules including nights, weekends, and holidays Language : Ability to read, write, speak and understand English Preferred Qualifications Experience : 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications Technical Skills : MS Office, computer skills, typing Skills : Communication, organization, time management, customer service Abilities : Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient CRP114 2 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
08/05/2026
Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers. Start Date: September 18, 2026 As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company. WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST Continuously learning and turning that knowledge into customer service wins Uncovering customers needs, creating solutions, and resolving problems Making a positive impression on customers through a best-in-class experience Representing a Fortune 100 company with professionalism and courtesy Working in an open, friendly environment with a supportive, energetic team We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you'd enjoy this type of dynamic job, we want to hear from you. WHAT YOU'LL BRING TO SPECTRUM Required Qualifications Education : High school diploma or equivalent Schedule : Ability to work a variety of schedules including nights, weekends, and holidays Language : Ability to read, write, speak and understand English Preferred Qualifications Experience : 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications Technical Skills : MS Office, computer skills, typing Skills : Communication, organization, time management, customer service Abilities : Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient CRP114 2 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career. Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty. How You'll Make an Impact Engage with customers to resolve billing inquiries, product questions and service complaints Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products Maintain high levels of professionalism and courtesy in every customer interaction Achieve and exceed activity goals by following call handling metrics such as productive time and handle time Master order processing within the billing system for retained accounts and new sales entries Demonstrate proficiency in explaining Spectrum's products and services while effectively comparing them to competitors Support efforts to enhance the customer experience through every transaction Working Conditions Office environment What You'll Bring to Spectrum Required Qualifications Education High school diploma or equivalent Skills Ability to read, write, speak and understand English Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone) Ability to work variable hours; may include weekends, holidays, and split days off Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals Effective computer and consumer electronics skills Ability to use personal computer and relevant software applications including the billing system Proven verbal and written communication skills Ability to handle irate customers and resolve issues Ability to prioritize and organize effectively Preferred Qualifications Experience 2+ years of call center experience in customer service or phone sales, or equivalent experience CRT110 9 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
08/05/2026
Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career. Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty. How You'll Make an Impact Engage with customers to resolve billing inquiries, product questions and service complaints Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products Maintain high levels of professionalism and courtesy in every customer interaction Achieve and exceed activity goals by following call handling metrics such as productive time and handle time Master order processing within the billing system for retained accounts and new sales entries Demonstrate proficiency in explaining Spectrum's products and services while effectively comparing them to competitors Support efforts to enhance the customer experience through every transaction Working Conditions Office environment What You'll Bring to Spectrum Required Qualifications Education High school diploma or equivalent Skills Ability to read, write, speak and understand English Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone) Ability to work variable hours; may include weekends, holidays, and split days off Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals Effective computer and consumer electronics skills Ability to use personal computer and relevant software applications including the billing system Proven verbal and written communication skills Ability to handle irate customers and resolve issues Ability to prioritize and organize effectively Preferred Qualifications Experience 2+ years of call center experience in customer service or phone sales, or equivalent experience CRT110 9 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Lycoming College is hiring an Assistant Men's Volleyball Coach. Lycoming College, one of the nation's oldest residential liberal arts and sciences colleges, invites candidates for its part-time Assistant Men's Volleyball Coach position. This position is responsible for all aspects of Lycoming College's NCAA Division III men's volleyball program and will be expected to abide by and uphold the regulations of the NCAA Division III and the Landmark Conference. This is a part-time position that works from July through June for a total of $10,512.50 annually for a total of approximately 1,450 hours. Who We Are: Founded in 1812, Lycoming College is one of the nation's oldest and most respected liberal arts colleges. Today, our community of 1,200 active learners from 22 states and territories and 17 countries comprises a student body that is 32 percent domestic students of the global majority or international, all of whom work with our renowned scholars to craft customized combinations of market-driven majors, minors and concentrations across our 48+ academic programs. Students compete in 19 NCAA Division III sports, participate in faculty-driven research, thrive in a robust program of internship experiences, and study abroad in more than two dozen countries. Lycoming College has one of the highest endowment-per-student ratios in the country. The institution is a member of the Annapolis Group of Liberal Arts Colleges and is recognized by U.S. News as a top 100 National Liberal Arts College and the No. 22 Best Value School. Lycoming College is dedicated to providing a high-quality liberal arts and sciences education for all students. Learn more at . The College proudly celebrates and values the principle of inclusive excellence. In support of its commitment to establishing an inclusive and equitable campus, Lycoming College seeks to recruit more faculty and staff from historically underrepresented groups with the recognition that doing so advances institutional excellence. Lycoming College is an equal opportunity employer. What will I do in this role? Model integrity, respect, and good sportsmanship at all times and hold student-athletes accountable for the same behavior. Communicate regularly with the Head Coach and contribute positively to the betterment of the total athletics program and Lycoming community as a representative of the men's volleyball program. Promote the Men's Volleyball program, the overall athletic program and Lycoming College in a professional manner with alumni, parents, community members, and fellow Lycoming College personnel. Know and abide by NCAA DIII regulations and Landmark Conference rules. Successfully complete the annual NCAA "open book" rules test. Comply with the policies and procedures outlined in the Lycoming College Athletic Training handbook. Cooperate with athletic trainers and the Head Coach to ensure student-athletes receive proper medical and physical training services. Maintain current CPR/First Aid certification. Collaborate with the Director of Athletics Communications to promote the Men's Volleyball program. Assist the Head Coach in organizing and executing community service events and initiatives. Assist the Head Coach in organizing and conducting practices and competitive events. Be prepared and organized to instruct student-athletes with sound principles and skills related to volleyball. Prepare student-athletes for games through technology presentations and on-court instruction. Assist the Head Coach in all parts of the game day experience. Including, but not limited to meals, travel coordination and film exchange. Maintain an understanding of how to use the technological resources available to student-athletes that are used to support practice and game preparation. Recruiting & Retention In compliance with NCAA DIII rules and regulations for men's volleyball, recruit student-athletes who meet Lycoming College's admissions requirements. Recruited student-athletes should possess the potential to contribute positively to the program and the entire student body. Discuss regularly with the Head Coach recruitment plans to successfully target student-athletes that meet specific program needs established by the coaching staff and college who have the potential to excel academically and athletically. Assist the Head Coach in creating, organizing, and maintaining recruiting information of prospective student-athletes. Assist in organizing and executing on-campus visits for prospective student athletes. Assist the Head Coach in monitoring the academic success of student-athletes through individual academic meetings to support the academic development of student-athletes through graduation. What are we looking for? Education and Experience: Bachelor's degree required; Collegiate playing and coaching experience preferred. Must obtain a driver's license with an approved driving record that passes our insurance criteria Knowledge and Skill Set Must have well-developed interpersonal skills. Be able to work independently with minimal oversight. Successful completion of ACT 153 Clearances and Motor Vehicle Record check with an active driver's license. Successful candidates will be self-motivated and possess the ability to recruit, teach and coach highly talented student athletes who can succeed in a challenging academic environment. Experience with using video breakdown, analysis, and analytics to improve team performance. What We Offer! Employee Perks: 15% discount at the campus bookstore, excluding textbooks and snacks. Reduced rates for meal packages for on-campus dining facilities Use of the campus recreations center and gym facilities for employees Use of the campus Library How do I Join the Warrior Team? Apply directly online by submitting your resume, cover letter, and the names and contact information for three professional references. Within the cover letter, please include a description of understanding of coaching in a liberal arts environment and meeting the needs of diverse student-athletes. Application review will begin immediately and will cease once the position has been filled. Post-offer criminal history background check, ACT 153 Clearances and motor vehicle record check will occur. Powered by JazzHR Compensation details: 10512.5-10512.5 Yearly Salary PI89e2a0d9ad91-7116
08/05/2026
Full time
Lycoming College is hiring an Assistant Men's Volleyball Coach. Lycoming College, one of the nation's oldest residential liberal arts and sciences colleges, invites candidates for its part-time Assistant Men's Volleyball Coach position. This position is responsible for all aspects of Lycoming College's NCAA Division III men's volleyball program and will be expected to abide by and uphold the regulations of the NCAA Division III and the Landmark Conference. This is a part-time position that works from July through June for a total of $10,512.50 annually for a total of approximately 1,450 hours. Who We Are: Founded in 1812, Lycoming College is one of the nation's oldest and most respected liberal arts colleges. Today, our community of 1,200 active learners from 22 states and territories and 17 countries comprises a student body that is 32 percent domestic students of the global majority or international, all of whom work with our renowned scholars to craft customized combinations of market-driven majors, minors and concentrations across our 48+ academic programs. Students compete in 19 NCAA Division III sports, participate in faculty-driven research, thrive in a robust program of internship experiences, and study abroad in more than two dozen countries. Lycoming College has one of the highest endowment-per-student ratios in the country. The institution is a member of the Annapolis Group of Liberal Arts Colleges and is recognized by U.S. News as a top 100 National Liberal Arts College and the No. 22 Best Value School. Lycoming College is dedicated to providing a high-quality liberal arts and sciences education for all students. Learn more at . The College proudly celebrates and values the principle of inclusive excellence. In support of its commitment to establishing an inclusive and equitable campus, Lycoming College seeks to recruit more faculty and staff from historically underrepresented groups with the recognition that doing so advances institutional excellence. Lycoming College is an equal opportunity employer. What will I do in this role? Model integrity, respect, and good sportsmanship at all times and hold student-athletes accountable for the same behavior. Communicate regularly with the Head Coach and contribute positively to the betterment of the total athletics program and Lycoming community as a representative of the men's volleyball program. Promote the Men's Volleyball program, the overall athletic program and Lycoming College in a professional manner with alumni, parents, community members, and fellow Lycoming College personnel. Know and abide by NCAA DIII regulations and Landmark Conference rules. Successfully complete the annual NCAA "open book" rules test. Comply with the policies and procedures outlined in the Lycoming College Athletic Training handbook. Cooperate with athletic trainers and the Head Coach to ensure student-athletes receive proper medical and physical training services. Maintain current CPR/First Aid certification. Collaborate with the Director of Athletics Communications to promote the Men's Volleyball program. Assist the Head Coach in organizing and executing community service events and initiatives. Assist the Head Coach in organizing and conducting practices and competitive events. Be prepared and organized to instruct student-athletes with sound principles and skills related to volleyball. Prepare student-athletes for games through technology presentations and on-court instruction. Assist the Head Coach in all parts of the game day experience. Including, but not limited to meals, travel coordination and film exchange. Maintain an understanding of how to use the technological resources available to student-athletes that are used to support practice and game preparation. Recruiting & Retention In compliance with NCAA DIII rules and regulations for men's volleyball, recruit student-athletes who meet Lycoming College's admissions requirements. Recruited student-athletes should possess the potential to contribute positively to the program and the entire student body. Discuss regularly with the Head Coach recruitment plans to successfully target student-athletes that meet specific program needs established by the coaching staff and college who have the potential to excel academically and athletically. Assist the Head Coach in creating, organizing, and maintaining recruiting information of prospective student-athletes. Assist in organizing and executing on-campus visits for prospective student athletes. Assist the Head Coach in monitoring the academic success of student-athletes through individual academic meetings to support the academic development of student-athletes through graduation. What are we looking for? Education and Experience: Bachelor's degree required; Collegiate playing and coaching experience preferred. Must obtain a driver's license with an approved driving record that passes our insurance criteria Knowledge and Skill Set Must have well-developed interpersonal skills. Be able to work independently with minimal oversight. Successful completion of ACT 153 Clearances and Motor Vehicle Record check with an active driver's license. Successful candidates will be self-motivated and possess the ability to recruit, teach and coach highly talented student athletes who can succeed in a challenging academic environment. Experience with using video breakdown, analysis, and analytics to improve team performance. What We Offer! Employee Perks: 15% discount at the campus bookstore, excluding textbooks and snacks. Reduced rates for meal packages for on-campus dining facilities Use of the campus recreations center and gym facilities for employees Use of the campus Library How do I Join the Warrior Team? Apply directly online by submitting your resume, cover letter, and the names and contact information for three professional references. Within the cover letter, please include a description of understanding of coaching in a liberal arts environment and meeting the needs of diverse student-athletes. Application review will begin immediately and will cease once the position has been filled. Post-offer criminal history background check, ACT 153 Clearances and motor vehicle record check will occur. Powered by JazzHR Compensation details: 10512.5-10512.5 Yearly Salary PI89e2a0d9ad91-7116
What You'll Be Doing A Client Experience (CX) Representative is a key role within the Bank's digital branch operations and services. This role is pivotal in advancing the bank's digital presence and offerings and is responsible for delivering exceptional service to current and prospective clients. Primary responsibilities involve communicating with clients via phone, chat, email, and secure messaging to ensure their financial needs are met while enhancing the overall client experience. This role provides personalized relationship-based banking services to current and prospective clients. The Client Experience Representative will be accountable for handling incoming client inquires, processing transactions and promoting Bank Iowa's products and services. Engages with current and prospective clients across multiple channels including inbound calls, chat, secure messages on online banking platforms, and website contact leads. Facilitates various transactions such as check cashing, deposits, withdrawals, transfers, loan payments, and other typical transactions. Processes financial transactions efficiently and accurately. Assists clients with a broad range of questions and issues which include questions about products and services, change of address, stop payments, etc. Opens and supports all phases of opening new accounts, both online and via phone, for new and prospective clients. An internal candidate located in one of our branch locations may be considered. Skills/Experience You'll Need High School diploma or equivalent required. College degree preferred. 0-2 years customer service experience; previous banking experience a plus and/or understanding of bank products and services, including the rules, regulations, policies and procedures. Ideal candidates will have strong customer service skills, strong attention to detail, have the ability to multi-task, possess strong communication skills, exhibit critical thinking and exemplary judgement and problem-solving skills as well as exhibit systems/technology proficiency and navigation. What you'll love about us Our team members love working here, and the prevailing reason is this: our people. In addition to the great team you will be a part of, here are some of the other reasons why our team members love working here: A competitive financial package we want you to bring your best so in addition to your compensation, every team member receives a bonus opportunity, a generous 401k match, and discretionary profit sharing. Robust benefits and wellness - we are proud to offer health, dental and vision insurance as well as a wellness program designed to help drive down your premiums for benefits-eligible team members. Our wellness initiatives promote positive change and allow our team members to think big. Blending work and life - As a people-centered organization, each team member is provided a generous PTO bank. Bank Iowa team members receive 11 paid observed holidays, 100% paid parental leave, an opportunity for sabbatical leave, generous bereavement, and an employee assistance program designed to support team members throughout various stages in their lives. Continued learning opportunities - Bank Iowa enables great things and supports team member development at every stage of your career. Our development approach focuses on your innate talents and developing those into areas of strengths. Learning experiences are available in formal & informal training settings, as well as on-the-job training. Development programs are available in-person and online. Our tuition reimbursement program is available to support formal education programs. Community Involvement - Our team members are active members of their communities and people-centered. Bank Iowa aspires to be a center of influence in each of the 22 communities we are located in. In addition to company-sponsored volunteer opportunities, we offer paid volunteer time off (VTO), which allows team members to give their time to organizations they care about, without having to use PTO. Recognition - Bank Iowa is proud of our team members who "Live our Values". Our peer nominated recognition program presented annually, recognizes and celebrates team members who exemplified our values from the past year. Our People-Centered Culture At Bank Iowa our purpose is to Empower People, Inspire Success and Foster Growth . Bank Iowa is one of the leading independent Ag banks and the second-largest family-owned bank in the state of Iowa. Our bank family consists of team members and clients throughout Iowa who we serve in our 22 communities. At Bank Iowa, we're proud to put people first, and we value our team members as much as our clients. We support team member development by focusing on their innate talents and developing those into areas of strength. We offer an environment where people care about each other like family. If you're looking for a career with colleagues who have the opportunity to bring their best, think big, and enable great things, Bank Iowa is the place for you. Bank Iowa is an equal opportunity employer with a passion for creating an inclusive environment where all people are truly welcomed, valued and respected - for all of who they are - regardless of differences. All applicants will be considered for employment without regard to age, race, color, sex, pregnancy, sexual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state or local laws. PIcf0eb6657b51-4789
08/05/2026
Full time
What You'll Be Doing A Client Experience (CX) Representative is a key role within the Bank's digital branch operations and services. This role is pivotal in advancing the bank's digital presence and offerings and is responsible for delivering exceptional service to current and prospective clients. Primary responsibilities involve communicating with clients via phone, chat, email, and secure messaging to ensure their financial needs are met while enhancing the overall client experience. This role provides personalized relationship-based banking services to current and prospective clients. The Client Experience Representative will be accountable for handling incoming client inquires, processing transactions and promoting Bank Iowa's products and services. Engages with current and prospective clients across multiple channels including inbound calls, chat, secure messages on online banking platforms, and website contact leads. Facilitates various transactions such as check cashing, deposits, withdrawals, transfers, loan payments, and other typical transactions. Processes financial transactions efficiently and accurately. Assists clients with a broad range of questions and issues which include questions about products and services, change of address, stop payments, etc. Opens and supports all phases of opening new accounts, both online and via phone, for new and prospective clients. An internal candidate located in one of our branch locations may be considered. Skills/Experience You'll Need High School diploma or equivalent required. College degree preferred. 0-2 years customer service experience; previous banking experience a plus and/or understanding of bank products and services, including the rules, regulations, policies and procedures. Ideal candidates will have strong customer service skills, strong attention to detail, have the ability to multi-task, possess strong communication skills, exhibit critical thinking and exemplary judgement and problem-solving skills as well as exhibit systems/technology proficiency and navigation. What you'll love about us Our team members love working here, and the prevailing reason is this: our people. In addition to the great team you will be a part of, here are some of the other reasons why our team members love working here: A competitive financial package we want you to bring your best so in addition to your compensation, every team member receives a bonus opportunity, a generous 401k match, and discretionary profit sharing. Robust benefits and wellness - we are proud to offer health, dental and vision insurance as well as a wellness program designed to help drive down your premiums for benefits-eligible team members. Our wellness initiatives promote positive change and allow our team members to think big. Blending work and life - As a people-centered organization, each team member is provided a generous PTO bank. Bank Iowa team members receive 11 paid observed holidays, 100% paid parental leave, an opportunity for sabbatical leave, generous bereavement, and an employee assistance program designed to support team members throughout various stages in their lives. Continued learning opportunities - Bank Iowa enables great things and supports team member development at every stage of your career. Our development approach focuses on your innate talents and developing those into areas of strengths. Learning experiences are available in formal & informal training settings, as well as on-the-job training. Development programs are available in-person and online. Our tuition reimbursement program is available to support formal education programs. Community Involvement - Our team members are active members of their communities and people-centered. Bank Iowa aspires to be a center of influence in each of the 22 communities we are located in. In addition to company-sponsored volunteer opportunities, we offer paid volunteer time off (VTO), which allows team members to give their time to organizations they care about, without having to use PTO. Recognition - Bank Iowa is proud of our team members who "Live our Values". Our peer nominated recognition program presented annually, recognizes and celebrates team members who exemplified our values from the past year. Our People-Centered Culture At Bank Iowa our purpose is to Empower People, Inspire Success and Foster Growth . Bank Iowa is one of the leading independent Ag banks and the second-largest family-owned bank in the state of Iowa. Our bank family consists of team members and clients throughout Iowa who we serve in our 22 communities. At Bank Iowa, we're proud to put people first, and we value our team members as much as our clients. We support team member development by focusing on their innate talents and developing those into areas of strength. We offer an environment where people care about each other like family. If you're looking for a career with colleagues who have the opportunity to bring their best, think big, and enable great things, Bank Iowa is the place for you. Bank Iowa is an equal opportunity employer with a passion for creating an inclusive environment where all people are truly welcomed, valued and respected - for all of who they are - regardless of differences. All applicants will be considered for employment without regard to age, race, color, sex, pregnancy, sexual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state or local laws. PIcf0eb6657b51-4789
Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals. ESSENTIAL FUNCTIONS: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs. Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction. Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed. Represents and supports the Company brand at all times. Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas. Maintains a professional appearance and adheres to the Company's dress code at all times. Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas. Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards. Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers. Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards. As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise. Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals. Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders. Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner. Ability to perform basic mathematical calculations commonly used in retail environments. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 pounds. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds. SUPERVISORY RESPONSIBILITIES: None DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. The base pay range for this role is $15.92 - $16.42. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location. Required Preferred Job Industries Retail
08/05/2026
Full time
Our values start with our people, join a team that values you! Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience: Success. Our winning team pursues excellence while learning and evolving Career growth. We develop industry leading talent because Ross grows when our people grow Teamwork. We work together to solve the hard problems and find the right solution Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams. GENERAL PURPOSE: The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, maintains a clean work area at all times, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals. ESSENTIAL FUNCTIONS: Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs. Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying "hello" throughout the Store as well as saying "thank you" with every register transaction. Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed. Represents and supports the Company brand at all times. Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas including the front-end, sales floor and restrooms to help maintain merchandise, customer and Team areas. Maintains a professional appearance and adheres to the Company's dress code at all times. Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, and replenishing restroom supplies to help maintain merchandise, customer and Team areas. Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards. Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers. Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards. As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise. Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals. Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders. Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow. COMPETENCIES: Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution QUALIFICATIONS AND SPECIAL SKILLS REQUIRED: Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner. Ability to perform basic mathematical calculations commonly used in retail environments. PHYSICAL REQUIREMENTS/ADA: Ability to use all Store equipment, including PDTs, registers and PC as required. Ability to spend up to 100% of working time standing, walking, and moving around the Store. Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 pounds. Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies. Certain assignments may require other qualifications and skills. Associates who work Stockroom shifts: Ability to regularly push, pull and lift more than 20 pounds. SUPERVISORY RESPONSIBILITIES: None DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws. The base pay range for this role is $15.92 - $16.42. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location. Required Preferred Job Industries Retail
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers. Start Date: September 18, 2026 As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company. WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST Continuously learning and turning that knowledge into customer service wins Uncovering customers needs, creating solutions, and resolving problems Making a positive impression on customers through a best-in-class experience Representing a Fortune 100 company with professionalism and courtesy Working in an open, friendly environment with a supportive, energetic team We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you'd enjoy this type of dynamic job, we want to hear from you. WHAT YOU'LL BRING TO SPECTRUM Required Qualifications Education : High school diploma or equivalent Schedule : Ability to work a variety of schedules including nights, weekends, and holidays Language : Ability to read, write, speak and understand English Preferred Qualifications Experience : 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications Technical Skills : MS Office, computer skills, typing Skills : Communication, organization, time management, customer service Abilities : Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient CRP114 2 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
08/05/2026
Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers. Start Date: September 18, 2026 As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company. WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST Continuously learning and turning that knowledge into customer service wins Uncovering customers needs, creating solutions, and resolving problems Making a positive impression on customers through a best-in-class experience Representing a Fortune 100 company with professionalism and courtesy Working in an open, friendly environment with a supportive, energetic team We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you'd enjoy this type of dynamic job, we want to hear from you. WHAT YOU'LL BRING TO SPECTRUM Required Qualifications Education : High school diploma or equivalent Schedule : Ability to work a variety of schedules including nights, weekends, and holidays Language : Ability to read, write, speak and understand English Preferred Qualifications Experience : 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications Technical Skills : MS Office, computer skills, typing Skills : Communication, organization, time management, customer service Abilities : Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient CRP114 2 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers. Start Date: September 18, 2026 As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company. WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST Continuously learning and turning that knowledge into customer service wins Uncovering customers needs, creating solutions, and resolving problems Making a positive impression on customers through a best-in-class experience Representing a Fortune 100 company with professionalism and courtesy Working in an open, friendly environment with a supportive, energetic team We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you'd enjoy this type of dynamic job, we want to hear from you. WHAT YOU'LL BRING TO SPECTRUM Required Qualifications Education : High school diploma or equivalent Schedule : Ability to work a variety of schedules including nights, weekends, and holidays Language : Ability to read, write, speak and understand English Preferred Qualifications Experience : 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications Technical Skills : MS Office, computer skills, typing Skills : Communication, organization, time management, customer service Abilities : Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient CRP114 2 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
08/05/2026
Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers. Start Date: September 18, 2026 As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company. WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST Continuously learning and turning that knowledge into customer service wins Uncovering customers needs, creating solutions, and resolving problems Making a positive impression on customers through a best-in-class experience Representing a Fortune 100 company with professionalism and courtesy Working in an open, friendly environment with a supportive, energetic team We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you'd enjoy this type of dynamic job, we want to hear from you. WHAT YOU'LL BRING TO SPECTRUM Required Qualifications Education : High school diploma or equivalent Schedule : Ability to work a variety of schedules including nights, weekends, and holidays Language : Ability to read, write, speak and understand English Preferred Qualifications Experience : 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications Technical Skills : MS Office, computer skills, typing Skills : Communication, organization, time management, customer service Abilities : Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient CRP114 2 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
MISSION, VISION, AND VALUES Our mission is to provide quality, comprehensive healthcare and supportive services to our community. Our vision is "Improving the Health and Well-Being of Our Community." Our core values are Integrity, Compassion, and Excellence. Employees are expected to demonstrate a strong commitment to the mission, policies, goals, and philosophy of Harbor Community Health Centers. JOB SUMMARY The Patient Communications Specialist reports directly to the Patient Experience Manager and serves as a primary point of contact for patients seeking services at Harbor Community Health Centers. This position is responsible for managing incoming patient communications, scheduling appointments, providing exceptional customer service, maintaining accurate patient information, and supporting efficient clinic operations through effective communication and coordination. ESSENTIAL DUTIES & RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An individual must be able to perform each essential duty satisfactorily to be successful in this role. Patient Communications Specialist: Answer incoming calls and assist patients with scheduling, rescheduling, canceling appointments, and general inquiries. Accurately document patient communications, concerns, and follow-up activities within the electronic health record (EHR) system. Monitor and manage patient communication platforms, work queues, and assigned tasks according to HarborCHC procedures. Verify and update patient demographic, insurance, and contact information during each interaction. Route messages and calls to appropriate departments and staff members in a timely manner. Support patient access initiatives by ensuring appointments are scheduled appropriately and provider schedules are optimized. Maintain scheduling accuracy and identify potential scheduling conflicts or errors. Effectively de-escalate patient concerns and complaints while maintaining professionalism and excellent customer service. Meet established performance metrics related to call response times, call handling efficiency, and patient satisfaction. Ensure compliance with HIPAA and all HarborCHC confidentiality standards. Participate in audits, quality improvement activities, and special projects as assigned. Perform other administrative and operational duties as assigned by management. QUALIFICATIONS Required Education, Experience, and/or Training: High School Diploma or equivalent required. Minimum one (1) year of customer service, call center, patient access, front office, or healthcare scheduling experience. Bilingual English/Spanish required. Current Basic Life Support (BLS) certification through the American Heart Association. Experience using Electronic Health Records (EHR) systems. Proficiency in Microsoft Office applications including Word, Excel, Outlook, and Teams. Strong communication, organizational, and problem-solving skills. Preferred Education, Experience, and/or Training: Associate's degree. Experience with eClinicalWorks (eCW). Experience working in a Federally Qualified Health Center (FQHC) or community health center environment. Knowledge of healthcare scheduling workflows and insurance verification processes. EXPECTATIONS Adheres to all HarborCHC policies and procedures. Demonstrates HarborCHC's core values of Integrity, Compassion, and Excellence at all times. Maintains a strong commitment to the mission, policies, goals, and philosophy of HarborCHC. Maintains a positive and respectful attitude in all work-related interactions. Communicates regularly with their immediate supervisor regarding departmental and organizational matters. Reports to work consistently and prepared to perform the duties of the position. Meets productivity standards and performs duties as workload requires. Maintains strict confidentiality of all data and information. Demonstrates integrity and accountability in all duties and responsibilities. Performs all job functions in a professional and courteous manner, including responding to phone calls and emails in a timely manner. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust. HOURS OF OPERATIONS HarborCHC is open Monday-Thursday 7:00am-7:00pm, Friday 8:00 am-5:00pm, and Saturday 8:00am-5:00pm. HR PROCEDURAL REQUIREMENTS Must be legally authorized to work in the United States Must successfully complete post-offer background screening and verification requirements This job description is not intended to be all-inclusive; additional duties may be assigned EQUAL EMPLOYMENT OPPORTUNITY STATEMENT HarborCHC does not discriminate in employment opportunities or practices on the basis of race; religion; color; sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions); sexual orientation; national origin; ancestry; physical or mental disability; medical condition; genetic information/characteristics; marital status/registered domestic partner status; age; sexual orientation; reproductive health decision-making; military or veteran status; use of cannabis off the job and away from the workplace; and any other basis protected by federal, state or local law or ordinance or regulation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. This policy applies whether the individual has or is perceived to have any of the characteristics protected by law or is associated with a person who has or is perceived to have any of the characteristics protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. DISCLAIMER The above statements define this position as it currently exists and are intended to describe the general responsibilities and requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor. HarborCHC is an at-will employer. In addition, HarborCHC may change your duties, compensation or hours, or transfer, reassign, promote, demote, suspend, or otherwise change the terms and conditions of your employment (other than the at-will relationship), with or without cause or prior notice. Shift Schedule: Monday through Friday from 8:00 AM to 5:00 PM. Compensation details: 22-25 Hourly Wage PI27c2f33133f3-7207
08/05/2026
Full time
MISSION, VISION, AND VALUES Our mission is to provide quality, comprehensive healthcare and supportive services to our community. Our vision is "Improving the Health and Well-Being of Our Community." Our core values are Integrity, Compassion, and Excellence. Employees are expected to demonstrate a strong commitment to the mission, policies, goals, and philosophy of Harbor Community Health Centers. JOB SUMMARY The Patient Communications Specialist reports directly to the Patient Experience Manager and serves as a primary point of contact for patients seeking services at Harbor Community Health Centers. This position is responsible for managing incoming patient communications, scheduling appointments, providing exceptional customer service, maintaining accurate patient information, and supporting efficient clinic operations through effective communication and coordination. ESSENTIAL DUTIES & RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. An individual must be able to perform each essential duty satisfactorily to be successful in this role. Patient Communications Specialist: Answer incoming calls and assist patients with scheduling, rescheduling, canceling appointments, and general inquiries. Accurately document patient communications, concerns, and follow-up activities within the electronic health record (EHR) system. Monitor and manage patient communication platforms, work queues, and assigned tasks according to HarborCHC procedures. Verify and update patient demographic, insurance, and contact information during each interaction. Route messages and calls to appropriate departments and staff members in a timely manner. Support patient access initiatives by ensuring appointments are scheduled appropriately and provider schedules are optimized. Maintain scheduling accuracy and identify potential scheduling conflicts or errors. Effectively de-escalate patient concerns and complaints while maintaining professionalism and excellent customer service. Meet established performance metrics related to call response times, call handling efficiency, and patient satisfaction. Ensure compliance with HIPAA and all HarborCHC confidentiality standards. Participate in audits, quality improvement activities, and special projects as assigned. Perform other administrative and operational duties as assigned by management. QUALIFICATIONS Required Education, Experience, and/or Training: High School Diploma or equivalent required. Minimum one (1) year of customer service, call center, patient access, front office, or healthcare scheduling experience. Bilingual English/Spanish required. Current Basic Life Support (BLS) certification through the American Heart Association. Experience using Electronic Health Records (EHR) systems. Proficiency in Microsoft Office applications including Word, Excel, Outlook, and Teams. Strong communication, organizational, and problem-solving skills. Preferred Education, Experience, and/or Training: Associate's degree. Experience with eClinicalWorks (eCW). Experience working in a Federally Qualified Health Center (FQHC) or community health center environment. Knowledge of healthcare scheduling workflows and insurance verification processes. EXPECTATIONS Adheres to all HarborCHC policies and procedures. Demonstrates HarborCHC's core values of Integrity, Compassion, and Excellence at all times. Maintains a strong commitment to the mission, policies, goals, and philosophy of HarborCHC. Maintains a positive and respectful attitude in all work-related interactions. Communicates regularly with their immediate supervisor regarding departmental and organizational matters. Reports to work consistently and prepared to perform the duties of the position. Meets productivity standards and performs duties as workload requires. Maintains strict confidentiality of all data and information. Demonstrates integrity and accountability in all duties and responsibilities. Performs all job functions in a professional and courteous manner, including responding to phone calls and emails in a timely manner. PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust. HOURS OF OPERATIONS HarborCHC is open Monday-Thursday 7:00am-7:00pm, Friday 8:00 am-5:00pm, and Saturday 8:00am-5:00pm. HR PROCEDURAL REQUIREMENTS Must be legally authorized to work in the United States Must successfully complete post-offer background screening and verification requirements This job description is not intended to be all-inclusive; additional duties may be assigned EQUAL EMPLOYMENT OPPORTUNITY STATEMENT HarborCHC does not discriminate in employment opportunities or practices on the basis of race; religion; color; sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions); sexual orientation; national origin; ancestry; physical or mental disability; medical condition; genetic information/characteristics; marital status/registered domestic partner status; age; sexual orientation; reproductive health decision-making; military or veteran status; use of cannabis off the job and away from the workplace; and any other basis protected by federal, state or local law or ordinance or regulation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. This policy applies whether the individual has or is perceived to have any of the characteristics protected by law or is associated with a person who has or is perceived to have any of the characteristics protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. DISCLAIMER The above statements define this position as it currently exists and are intended to describe the general responsibilities and requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor. HarborCHC is an at-will employer. In addition, HarborCHC may change your duties, compensation or hours, or transfer, reassign, promote, demote, suspend, or otherwise change the terms and conditions of your employment (other than the at-will relationship), with or without cause or prior notice. Shift Schedule: Monday through Friday from 8:00 AM to 5:00 PM. Compensation details: 22-25 Hourly Wage PI27c2f33133f3-7207
MISSION, VISION, AND VALUES Our mission is to provide quality, comprehensive healthcare and supportive services to those in our community. Our vision is "Improving the Health and Well-Being of our Community." Our Core Values consist of Integrity, Compassion, and Excellence. Employees must possess a strong commitment to the mission, policies, goals and philosophy of Harbor Community Health Centers (HarborCHC). JOB SUMMARY The Enrollment Coordinator will assist patients to enroll and maintain enrollment into health insurance and subsidy programs and to anchor patients to HarborCHC. The Enrollment Coordinator is expected to adhere to all of HarborCHC's standards and values and to carry out all duties and responsibilities according to the organization's policies and procedures. This non-exempt position is scheduled to work Monday through Friday, 8:00 a.m. to 5:00 p.m. Any overtime worked must be approved by the supervisor in advance. ESSENTIAL DUTIES & RESPONSIBILITIES To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Complete a comprehensive benefits and qualified health insurance assessment for each client to determine eligibility in various health programs and/or public benefits such as Covered CA, Medi cal, Medicare, and HarborCHC's Sliding Fee Discount Program (SFS). Promote HarborCHC services to community members in need of a medical home. Help patients and community members complete and submit applications for programs and benefits for which they qualify. Submit enrollment applications and all related information into designated program platforms such as Covered CA and/or Benefits Cal. Conduct timely follow-ups to verify the status of enrollment applications and clients experiencing enrollment issues. Assist patients and community members to select a health plan based on their needs via Health Care Options or other applicable program platforms. Contribute to the retention of existing patients by providing insurance renewal services to avoid gaps in coverage and to maintain HarborCHC as their assigned medical home. Ensure timely, accurate, and detailed documentation in HarborCHC's EHR, eClinicalWorks (ECW), for all enrollment assistance provided to each individual and/or family. Maintain program participant files, including enrollment documents, records of services accessed, and enrollment verification. Input all participant enrollment information into the designated spreadsheet on a daily basis for tracking purposes. Work with other staff to make sure that patients and community members who received enrollment assistance are assigned to HarborCHC and attend initial IHA appointments. Adhere to all policies and requirements as set forth by Medi-Cal, Covered CA, LA County, and other applicable programs. Provide a monthly enrollment assistance report to the supervisor. The report includes all client/patient appointments that received assistance, the type of assistance provided, progress made, and an overall quantitative measurement of enrollment numbers reached to assess productivity. Perform other duties as assigned to support HarborCHC's mission and values. Tracking and Documentation Maintains an appropriate and accurate log of patients assisted, including: Patient name and unique identifier (e.g., chart number or program ID) Type of enrollment assistance provided Type of health plan or program enrolled in Application submission date Status of application Other activities, including follow-up phone calls or updates Keeps all patient paperwork/documents in an organized manner to avoid repeated visits Maintains or submits required reports to his/her supervisor QUALIFICATIONS Minimum required education, experience, and/or training: High school diploma or equivalent Verbal and written fluency in English and Spanish At least 2 years' experience of substantial work experience in the target community providing customer/patient services in a healthcare setting Current Basic Life Support (BLS) Certification by the American Heart Association Experience at a Federally Qualified Health Center preferred Excellent customer service skills Must have proficient computer skills, including Microsoft Office abilities, with intermediate Excel skills Interest and commitment toward improving community health Strong communication and organizational skills Key Competencies: Committed to providing an exceptional experience in all interactions Experience with electronic health records (EHR), eClinicalWorks preferred Familiarity with San Pedro/surrounding areas Communication/Public Speaking-verbal and writing skills Professional among co-workers and community partners Be a team player Culturally/linguistically sensitive when speaking to the target population Basic knowledge of insurance enrollment requirements, including Medi-Cal, Covered CA, and Medicare Ability to understand and manage patient appointment schedules in order to optimize patient flow and provider/staff productivity. Must have strong analytical and problem-solving skills Must have the willingness and ability to adapt to change, including advances in technology Ability to handle multiple tasks and be highly organized and detail-oriented, data reporting, emails, etc Proactive mentality, ability to ask questions when things aren't clear, present creative ideas Committed to the mission of HarborCHC EXPECTATIONS Adheres to all Harbor Community Health Center (HarborCHC) Policies and Procedures Observes all policies and procedures for use of the time-keeping system, including attendance, tardiness, proper clocking procedure, overtime authorization, and that the employee nametag is clearly visible Conducts self in a manner that HarborCHC's core values at all times Maintains a positive and respectful attitude with all work-related contacts Provides excellent customer service Communicates regularly with his/her immediate supervisor about Departmental and Harbor Community Health Center concerns Consistently reports to work prepared to perform the duties of the position Meets productivity standards and performs duties as workload necessitates Fosters an environment that promotes trust and cooperation among all staff PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit, use hands to manipulate objects, tools, or controls, reach with hands and arms, and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust. HOURS OF OPERATION HarborCHC's opereating hours are Monday through Thursday from 7:00 a.m. to 7:00 p.m. and Friday through Saturday from 8:00 a.m. to 5:00 p.m. HR PROCEDURAL REQUIREMENTS Legal authorization to work in the United States. Clear all post-employment offers, pre-employment background screenings, and education verifications. This is not intended to cover all aspects of your description, as additional duties may be assigned. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT HarborCHC does not discriminate in employment opportunities or practices on the basis of race; religion; color; sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions); sexual orientation; national origin; ancestry; physical or mental disability; medical condition; genetic information/characteristics; marital status/registered domestic partner status; age; sexual orientation; reproductive health decision-making; military or veteran status; use of cannabis off the job and away from the workplace; and any other basis protected by federal, state or local law or ordinance or regulation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. This policy applies whether the individual has or is perceived to have any of the characteristics protected by law or is associated with a person who has or is perceived to have any of the characteristics protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. DISCLAIMER The above statements define this position as it currently exists and are intended to describe the general content of and requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities, or requirements and do not limit the assignment of additional duties at the discretion of the supervisor. HarborCHC is an at-will employer. In addition . click apply for full job details
08/05/2026
Full time
MISSION, VISION, AND VALUES Our mission is to provide quality, comprehensive healthcare and supportive services to those in our community. Our vision is "Improving the Health and Well-Being of our Community." Our Core Values consist of Integrity, Compassion, and Excellence. Employees must possess a strong commitment to the mission, policies, goals and philosophy of Harbor Community Health Centers (HarborCHC). JOB SUMMARY The Enrollment Coordinator will assist patients to enroll and maintain enrollment into health insurance and subsidy programs and to anchor patients to HarborCHC. The Enrollment Coordinator is expected to adhere to all of HarborCHC's standards and values and to carry out all duties and responsibilities according to the organization's policies and procedures. This non-exempt position is scheduled to work Monday through Friday, 8:00 a.m. to 5:00 p.m. Any overtime worked must be approved by the supervisor in advance. ESSENTIAL DUTIES & RESPONSIBILITIES To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Complete a comprehensive benefits and qualified health insurance assessment for each client to determine eligibility in various health programs and/or public benefits such as Covered CA, Medi cal, Medicare, and HarborCHC's Sliding Fee Discount Program (SFS). Promote HarborCHC services to community members in need of a medical home. Help patients and community members complete and submit applications for programs and benefits for which they qualify. Submit enrollment applications and all related information into designated program platforms such as Covered CA and/or Benefits Cal. Conduct timely follow-ups to verify the status of enrollment applications and clients experiencing enrollment issues. Assist patients and community members to select a health plan based on their needs via Health Care Options or other applicable program platforms. Contribute to the retention of existing patients by providing insurance renewal services to avoid gaps in coverage and to maintain HarborCHC as their assigned medical home. Ensure timely, accurate, and detailed documentation in HarborCHC's EHR, eClinicalWorks (ECW), for all enrollment assistance provided to each individual and/or family. Maintain program participant files, including enrollment documents, records of services accessed, and enrollment verification. Input all participant enrollment information into the designated spreadsheet on a daily basis for tracking purposes. Work with other staff to make sure that patients and community members who received enrollment assistance are assigned to HarborCHC and attend initial IHA appointments. Adhere to all policies and requirements as set forth by Medi-Cal, Covered CA, LA County, and other applicable programs. Provide a monthly enrollment assistance report to the supervisor. The report includes all client/patient appointments that received assistance, the type of assistance provided, progress made, and an overall quantitative measurement of enrollment numbers reached to assess productivity. Perform other duties as assigned to support HarborCHC's mission and values. Tracking and Documentation Maintains an appropriate and accurate log of patients assisted, including: Patient name and unique identifier (e.g., chart number or program ID) Type of enrollment assistance provided Type of health plan or program enrolled in Application submission date Status of application Other activities, including follow-up phone calls or updates Keeps all patient paperwork/documents in an organized manner to avoid repeated visits Maintains or submits required reports to his/her supervisor QUALIFICATIONS Minimum required education, experience, and/or training: High school diploma or equivalent Verbal and written fluency in English and Spanish At least 2 years' experience of substantial work experience in the target community providing customer/patient services in a healthcare setting Current Basic Life Support (BLS) Certification by the American Heart Association Experience at a Federally Qualified Health Center preferred Excellent customer service skills Must have proficient computer skills, including Microsoft Office abilities, with intermediate Excel skills Interest and commitment toward improving community health Strong communication and organizational skills Key Competencies: Committed to providing an exceptional experience in all interactions Experience with electronic health records (EHR), eClinicalWorks preferred Familiarity with San Pedro/surrounding areas Communication/Public Speaking-verbal and writing skills Professional among co-workers and community partners Be a team player Culturally/linguistically sensitive when speaking to the target population Basic knowledge of insurance enrollment requirements, including Medi-Cal, Covered CA, and Medicare Ability to understand and manage patient appointment schedules in order to optimize patient flow and provider/staff productivity. Must have strong analytical and problem-solving skills Must have the willingness and ability to adapt to change, including advances in technology Ability to handle multiple tasks and be highly organized and detail-oriented, data reporting, emails, etc Proactive mentality, ability to ask questions when things aren't clear, present creative ideas Committed to the mission of HarborCHC EXPECTATIONS Adheres to all Harbor Community Health Center (HarborCHC) Policies and Procedures Observes all policies and procedures for use of the time-keeping system, including attendance, tardiness, proper clocking procedure, overtime authorization, and that the employee nametag is clearly visible Conducts self in a manner that HarborCHC's core values at all times Maintains a positive and respectful attitude with all work-related contacts Provides excellent customer service Communicates regularly with his/her immediate supervisor about Departmental and Harbor Community Health Center concerns Consistently reports to work prepared to perform the duties of the position Meets productivity standards and performs duties as workload necessitates Fosters an environment that promotes trust and cooperation among all staff PHYSICAL REQUIREMENTS The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit, use hands to manipulate objects, tools, or controls, reach with hands and arms, and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust. HOURS OF OPERATION HarborCHC's opereating hours are Monday through Thursday from 7:00 a.m. to 7:00 p.m. and Friday through Saturday from 8:00 a.m. to 5:00 p.m. HR PROCEDURAL REQUIREMENTS Legal authorization to work in the United States. Clear all post-employment offers, pre-employment background screenings, and education verifications. This is not intended to cover all aspects of your description, as additional duties may be assigned. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT HarborCHC does not discriminate in employment opportunities or practices on the basis of race; religion; color; sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions); sexual orientation; national origin; ancestry; physical or mental disability; medical condition; genetic information/characteristics; marital status/registered domestic partner status; age; sexual orientation; reproductive health decision-making; military or veteran status; use of cannabis off the job and away from the workplace; and any other basis protected by federal, state or local law or ordinance or regulation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. This policy applies whether the individual has or is perceived to have any of the characteristics protected by law or is associated with a person who has or is perceived to have any of the characteristics protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. DISCLAIMER The above statements define this position as it currently exists and are intended to describe the general content of and requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities, or requirements and do not limit the assignment of additional duties at the discretion of the supervisor. HarborCHC is an at-will employer. In addition . click apply for full job details
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Do you excel at understanding business needs and providing solutions that drive results? Spectrum Business is seeking an Inbound Business Telesales Representative to connect with small and medium-sized business clients, guiding them to the best Voice, Data and Video products. Your consultative approach will strengthen customer relationships and contribute to Spectrum's growth. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $110,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. How You'll Make an Impact Respond to inbound sales calls nationwide and meet key performance standards Offer bundled internet, mobile, telephone, and video solutions while educating customers about Spectrum's products and billing Present tailored sales proposals and maximize opportunities to sell additional services Maintain accurate customer and sales records Work with support teams to complete sales and resolve customer inquiries Evaluate client locations for service feasibility and coordinate construction estimates Stay informed on competitors to effectively position Spectrum's offerings Working Conditions Work is performed in a call center environment with a variable schedule that may include nights, weekends and holidays, however most of our agents work Monday through Friday What You'll Bring to Spectrum Required Qualifications Education High school diploma or equivalent Experience 1+ years of sales experience in a professional setting, preferably with evidence of prior success in business-to-business sales Or 2+ years of college education, associate's degree, or equivalent combination of education and experience Skills Ability to read, write, speak, and understand multiple languages (English and Spanish) Proven professional sales performance Knowledge of cable communications products like video, data, and voice Preferred Qualifications Education Associates degree or higher in a related field of study (e.g., Business Administration, Sales, Marketing, Communications, or related) Experience 2+ years sales experience with Voice, Data and Video solutions for small or mid-sized businesses 2+ years of call center sales experience in business-to-business or telecommunications SIB130 6 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $18.00 and $22.30. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. In addition, this position has a commission earnings target starting at $23,400. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
08/05/2026
Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Do you excel at understanding business needs and providing solutions that drive results? Spectrum Business is seeking an Inbound Business Telesales Representative to connect with small and medium-sized business clients, guiding them to the best Voice, Data and Video products. Your consultative approach will strengthen customer relationships and contribute to Spectrum's growth. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $110,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. How You'll Make an Impact Respond to inbound sales calls nationwide and meet key performance standards Offer bundled internet, mobile, telephone, and video solutions while educating customers about Spectrum's products and billing Present tailored sales proposals and maximize opportunities to sell additional services Maintain accurate customer and sales records Work with support teams to complete sales and resolve customer inquiries Evaluate client locations for service feasibility and coordinate construction estimates Stay informed on competitors to effectively position Spectrum's offerings Working Conditions Work is performed in a call center environment with a variable schedule that may include nights, weekends and holidays, however most of our agents work Monday through Friday What You'll Bring to Spectrum Required Qualifications Education High school diploma or equivalent Experience 1+ years of sales experience in a professional setting, preferably with evidence of prior success in business-to-business sales Or 2+ years of college education, associate's degree, or equivalent combination of education and experience Skills Ability to read, write, speak, and understand multiple languages (English and Spanish) Proven professional sales performance Knowledge of cable communications products like video, data, and voice Preferred Qualifications Education Associates degree or higher in a related field of study (e.g., Business Administration, Sales, Marketing, Communications, or related) Experience 2+ years sales experience with Voice, Data and Video solutions for small or mid-sized businesses 2+ years of call center sales experience in business-to-business or telecommunications SIB130 6 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $18.00 and $22.30. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses. In addition, this position has a commission earnings target starting at $23,400. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers. Start Date: September 18, 2026 As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company. WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST Continuously learning and turning that knowledge into customer service wins Uncovering customers needs, creating solutions, and resolving problems Making a positive impression on customers through a best-in-class experience Representing a Fortune 100 company with professionalism and courtesy Working in an open, friendly environment with a supportive, energetic team We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you'd enjoy this type of dynamic job, we want to hear from you. WHAT YOU'LL BRING TO SPECTRUM Required Qualifications Education : High school diploma or equivalent Schedule : Ability to work a variety of schedules including nights, weekends, and holidays Language : Ability to read, write, speak and understand English Preferred Qualifications Experience : 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications Technical Skills : MS Office, computer skills, typing Skills : Communication, organization, time management, customer service Abilities : Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient CRP114 2 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
08/05/2026
Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers. Start Date: September 18, 2026 As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company. WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST Continuously learning and turning that knowledge into customer service wins Uncovering customers needs, creating solutions, and resolving problems Making a positive impression on customers through a best-in-class experience Representing a Fortune 100 company with professionalism and courtesy Working in an open, friendly environment with a supportive, energetic team We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you'd enjoy this type of dynamic job, we want to hear from you. WHAT YOU'LL BRING TO SPECTRUM Required Qualifications Education : High school diploma or equivalent Schedule : Ability to work a variety of schedules including nights, weekends, and holidays Language : Ability to read, write, speak and understand English Preferred Qualifications Experience : 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications Technical Skills : MS Office, computer skills, typing Skills : Communication, organization, time management, customer service Abilities : Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient CRP114 2 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Job Description Job Description Description: Position Overview The Director, Commissioning & Project Execution, is a senior technical and program leadership role responsible for overseeing and executing commissioning programs for critical power infrastructure within the data center market. The role serves as the customer's primary project and technical point of contact for commissioning and field service activities This role blends hands-on field expertise with program management, technical governance, and team leadership to ensure safe, reliable, and high-quality delivery of commissioning and other onsite services across factory and field environments The Director, Commissioning & Project Execution will lead a team of field service project managers with responsibility for team management and overseeing performance of the Field Service PM's assigned projects - schedule, cost, and financial results The role also plays a key role in the standardization of processes, training, and continuous improvement services initiatives across the Forgent portfolio, which is critical to scaling the business. The position is initially focused on the physical support of the Richmond data center market with travel to other large data center project locations over time Program & Field Execution • Manage and execute remote and onsite commissioning programs while remaining actively engaged in both manufacturing and deployment environments. • Provide hands-on technical support during equipment commissioning, testing, electrical tie-ins, system energization, and troubleshooting activities. • Support onsite commissioning activities as required to meet customer schedules, contractual commitments, and operational milestones. • Serve as a technical resource to Project Managers, ensuring alignment between project execution, commissioning scope, and customer expectations. • Provide on-call technical support to respond to critical issues and deliver timely guidance outside of normal business hours when required Technical Leadership & Escalation • Act as the primary technical escalation point for field service and commissioning teams. • Support troubleshooting on complex electrical and controls systems, lead repairs, and guide resolution of critical power system issues. • Perform root cause analysis of equipment or system failures and drive corrective and preventive actions. • Partner with vendors and OEMs for equipment validation, installation support, and advanced troubleshooting. Commissioning Standards & Documentation • Develop, review, approve, and maintain commissioning procedures, work instructions, and test protocols for both factory and field activities. • Prepare project commissioning test scripts for designated equipment and scopes of work. • Assist with the development & refinement of factory testing standards and acceptance criteria. • Attend factory testing of equipment scheduled for deployment and provide structured feedback to engineering and quality teams. • Develop and maintain standardized commissioning templates for all electrical equipment within the Forgent portfolio. • Ensure commissioning procedures and results support safe operations, regulatory compliance, and customer requirements. Reporting & Tools • Track commissioning activities across assigned projects and prepare comprehensive commissioning reports and closeout packages. • Utilize commissioning and testing software platforms such as CxAlloy, PowerDB, or equivalent tools to support commissioning activities and documentation. • Participate in regular commissioning (Cx) meetings for assigned projects and provide status updates, risk identification, and mitigation plans. Cross-Functional Coordination • Coordinate closely with product engineering, quality, manufacturing, operations, and field service teams to ensure seamless execution. • Interface with general contractors, subcontractors, owner's representatives, and other onsite stakeholders during commissioning activities. • Provide a structured feedback loop to engineering and manufacturing teams to drive continuous improvement in equipment quality, testing procedures, and field performance. Coaching, Mentoring & Services Project Leadership • Lead, train, and mentor a team of field service project managers fostering a culture of technical excellence, accountability, and safety. • Accountable for performance management of field service project management team Develop and oversee training programs to enhance technical competency, safety awareness, and professional growth of field service project management teams. • Identify training & certification opportunities for field service project managers. • Identify needs for additional field service project managers and develop business cases to support hiring and resource expansion. Services Project Oversight & Financial Management • Provide overall oversight of assigned services projects, ensuring execution on schedule, within approved budgets, and aligned with contractual scope. Lead and support Field Service Project Managers in developing and maintaining detailed project plans, resource forecasts, and risk mitigation strategies. Establish and enforce project controls for schedule adherence, cost management, change control, and margin protection across all services engagements. Partner closely with Finance to ensure accurate percent-complete revenue recognition, including timely updates to project cost-to-complete, earned revenue, and forecasted margins. Support services project forecasting, backlog reporting, and financial review cycles, providing clear visibility to leadership on performance, risks, and corrective actions. Ensure consistent and timely project status, financial, and performance reporting to internal stakeholders and executive leadership. Required Qualifications • Minimum 12 years of mission critical infrastructure experience, including at least 6 years supporting data center environments. • Minimum 5+ years of hands-on electrical testing and commissioning experience in critical power environments. • Four-year ABET-accredited degree in Engineering or Engineering Technology (Electrical or Mechanical preferred). • Demonstrated experience commissioning medium- and low-voltage power systems including switchgear, UPS systems, generators, and associated controls. • Strong understanding of safety practices including lock-out/tag-out (LOTO), arc flash mitigation, and commissioning best practices. • Ability to lead teams, mentor technical staff, and manage multiple commissioning efforts concurrently. • Strong communication skills with the ability to interface effectively with customers, contractors, vendors, and internal teams. Preferred Qualifications • Professional Engineer (PE) licensure in Electrical or Mechanical Engineering. • Project Management Professional (PMP) certification. • Hyperscale, AI, or high-performance computing (HPC) data center construction, commissioning, and operations experience. • Prior experience serving as a Commissioning Agent (CxA) or lead commissioning engineer. • Familiarity with IEEE, NFPA, NETA, UL, and IEC standards. • Experience with commissioning platforms such as CxAlloy, PowerDB, or equivalent tools. Work Environment • Regular onsite presence with periods of working remote • Combination of office, factory, and active construction site environments. • Initial travel requirements are limited with focus on the Richmond VA area, but will increase over time to support large projects in other areas Requirements: PId00fe4e5ece1-9932
08/05/2026
Full time
Job Description Job Description Description: Position Overview The Director, Commissioning & Project Execution, is a senior technical and program leadership role responsible for overseeing and executing commissioning programs for critical power infrastructure within the data center market. The role serves as the customer's primary project and technical point of contact for commissioning and field service activities This role blends hands-on field expertise with program management, technical governance, and team leadership to ensure safe, reliable, and high-quality delivery of commissioning and other onsite services across factory and field environments The Director, Commissioning & Project Execution will lead a team of field service project managers with responsibility for team management and overseeing performance of the Field Service PM's assigned projects - schedule, cost, and financial results The role also plays a key role in the standardization of processes, training, and continuous improvement services initiatives across the Forgent portfolio, which is critical to scaling the business. The position is initially focused on the physical support of the Richmond data center market with travel to other large data center project locations over time Program & Field Execution • Manage and execute remote and onsite commissioning programs while remaining actively engaged in both manufacturing and deployment environments. • Provide hands-on technical support during equipment commissioning, testing, electrical tie-ins, system energization, and troubleshooting activities. • Support onsite commissioning activities as required to meet customer schedules, contractual commitments, and operational milestones. • Serve as a technical resource to Project Managers, ensuring alignment between project execution, commissioning scope, and customer expectations. • Provide on-call technical support to respond to critical issues and deliver timely guidance outside of normal business hours when required Technical Leadership & Escalation • Act as the primary technical escalation point for field service and commissioning teams. • Support troubleshooting on complex electrical and controls systems, lead repairs, and guide resolution of critical power system issues. • Perform root cause analysis of equipment or system failures and drive corrective and preventive actions. • Partner with vendors and OEMs for equipment validation, installation support, and advanced troubleshooting. Commissioning Standards & Documentation • Develop, review, approve, and maintain commissioning procedures, work instructions, and test protocols for both factory and field activities. • Prepare project commissioning test scripts for designated equipment and scopes of work. • Assist with the development & refinement of factory testing standards and acceptance criteria. • Attend factory testing of equipment scheduled for deployment and provide structured feedback to engineering and quality teams. • Develop and maintain standardized commissioning templates for all electrical equipment within the Forgent portfolio. • Ensure commissioning procedures and results support safe operations, regulatory compliance, and customer requirements. Reporting & Tools • Track commissioning activities across assigned projects and prepare comprehensive commissioning reports and closeout packages. • Utilize commissioning and testing software platforms such as CxAlloy, PowerDB, or equivalent tools to support commissioning activities and documentation. • Participate in regular commissioning (Cx) meetings for assigned projects and provide status updates, risk identification, and mitigation plans. Cross-Functional Coordination • Coordinate closely with product engineering, quality, manufacturing, operations, and field service teams to ensure seamless execution. • Interface with general contractors, subcontractors, owner's representatives, and other onsite stakeholders during commissioning activities. • Provide a structured feedback loop to engineering and manufacturing teams to drive continuous improvement in equipment quality, testing procedures, and field performance. Coaching, Mentoring & Services Project Leadership • Lead, train, and mentor a team of field service project managers fostering a culture of technical excellence, accountability, and safety. • Accountable for performance management of field service project management team Develop and oversee training programs to enhance technical competency, safety awareness, and professional growth of field service project management teams. • Identify training & certification opportunities for field service project managers. • Identify needs for additional field service project managers and develop business cases to support hiring and resource expansion. Services Project Oversight & Financial Management • Provide overall oversight of assigned services projects, ensuring execution on schedule, within approved budgets, and aligned with contractual scope. Lead and support Field Service Project Managers in developing and maintaining detailed project plans, resource forecasts, and risk mitigation strategies. Establish and enforce project controls for schedule adherence, cost management, change control, and margin protection across all services engagements. Partner closely with Finance to ensure accurate percent-complete revenue recognition, including timely updates to project cost-to-complete, earned revenue, and forecasted margins. Support services project forecasting, backlog reporting, and financial review cycles, providing clear visibility to leadership on performance, risks, and corrective actions. Ensure consistent and timely project status, financial, and performance reporting to internal stakeholders and executive leadership. Required Qualifications • Minimum 12 years of mission critical infrastructure experience, including at least 6 years supporting data center environments. • Minimum 5+ years of hands-on electrical testing and commissioning experience in critical power environments. • Four-year ABET-accredited degree in Engineering or Engineering Technology (Electrical or Mechanical preferred). • Demonstrated experience commissioning medium- and low-voltage power systems including switchgear, UPS systems, generators, and associated controls. • Strong understanding of safety practices including lock-out/tag-out (LOTO), arc flash mitigation, and commissioning best practices. • Ability to lead teams, mentor technical staff, and manage multiple commissioning efforts concurrently. • Strong communication skills with the ability to interface effectively with customers, contractors, vendors, and internal teams. Preferred Qualifications • Professional Engineer (PE) licensure in Electrical or Mechanical Engineering. • Project Management Professional (PMP) certification. • Hyperscale, AI, or high-performance computing (HPC) data center construction, commissioning, and operations experience. • Prior experience serving as a Commissioning Agent (CxA) or lead commissioning engineer. • Familiarity with IEEE, NFPA, NETA, UL, and IEC standards. • Experience with commissioning platforms such as CxAlloy, PowerDB, or equivalent tools. Work Environment • Regular onsite presence with periods of working remote • Combination of office, factory, and active construction site environments. • Initial travel requirements are limited with focus on the Richmond VA area, but will increase over time to support large projects in other areas Requirements: PId00fe4e5ece1-9932
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career. Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty. How You'll Make an Impact Engage with customers to resolve billing inquiries, product questions and service complaints Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products Maintain high levels of professionalism and courtesy in every customer interaction Achieve and exceed activity goals by following call handling metrics such as productive time and handle time Master order processing within the billing system for retained accounts and new sales entries Demonstrate proficiency in explaining Spectrum's products and services while effectively comparing them to competitors Support efforts to enhance the customer experience through every transaction Working Conditions Office environment What You'll Bring to Spectrum Required Qualifications Education High school diploma or equivalent Skills Ability to read, write, speak and understand English Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone) Ability to work variable hours; may include weekends, holidays, and split days off Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals Effective computer and consumer electronics skills Ability to use personal computer and relevant software applications including the billing system Proven verbal and written communication skills Ability to handle irate customers and resolve issues Ability to prioritize and organize effectively Preferred Qualifications Experience 2+ years of call center experience in customer service or phone sales, or equivalent experience CRT110 3 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
08/05/2026
Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career. Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty. How You'll Make an Impact Engage with customers to resolve billing inquiries, product questions and service complaints Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products Maintain high levels of professionalism and courtesy in every customer interaction Achieve and exceed activity goals by following call handling metrics such as productive time and handle time Master order processing within the billing system for retained accounts and new sales entries Demonstrate proficiency in explaining Spectrum's products and services while effectively comparing them to competitors Support efforts to enhance the customer experience through every transaction Working Conditions Office environment What You'll Bring to Spectrum Required Qualifications Education High school diploma or equivalent Skills Ability to read, write, speak and understand English Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone) Ability to work variable hours; may include weekends, holidays, and split days off Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals Effective computer and consumer electronics skills Ability to use personal computer and relevant software applications including the billing system Proven verbal and written communication skills Ability to handle irate customers and resolve issues Ability to prioritize and organize effectively Preferred Qualifications Experience 2+ years of call center experience in customer service or phone sales, or equivalent experience CRT110 3 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Job Description Job Description CNC Machinist, 5-Axis Technician Location: Livermore, CA (In-Person) Pay Range: $27.00 - $45.00 per hour (Dependent on Experience) Job Type: Full-Time About Our Company For over 45 years, we have been a trusted global leader in engineering and manufacturing industrial automation equipment, specializing in high-precision heat staking and heat-sealing systems. We take immense pride in the fact that all our machinery is fully designed, engineered, and manufactured under one roof at our facility in Livermore, CA. Why Join Us? We offer the best of both worlds: we are a small, tight-knit team, yet a remarkably stable and solidly growing company . Because we have recently expanded our state-of-the-art, in-house CNC machine shop to offer rapid-turnaround contract machining services to regional companies, we are unlocking exciting new avenues of growth. This expansion means you get the long-term stability of a 45+ year industry pioneer combined with the dynamic environment of a growing advanced manufacturing facility. The Opportunity: Elevate Your Craft in 5-Axis Machining We are looking for a highly skilled CNC Machinist, 5-Axis to join our team. This isn't a mind-numbing assembly line job-you will be working on a variety of low-volume, short-run projects, rapid prototyping, and complex, multi-axis customized tooling packages that demand true craftsmanship. You will have the opportunity to leverage advanced multi-axis machining capabilities to solve intricate geometric challenges, ensuring the highest standards of quality and precision for our global customer base. Key Responsibilities Multi-Axis Setup & Execution: Perform complex setups, operations, and first-article inspections on CNC vertical machining centers (Haas experience is a significant plus), optimizing setups for multi-axis/5-axis workflow efficiencies. Prototype & Short Runs: Efficiently execute rapid-turnaround prototypes, custom tooling packages, and short production runs. Material Versatility: Machine a wide variety of materials, adjusting speeds, feeds, and tooling selection appropriately based on material behaviors. Collaboration & Inspection: Work from blueprints, engineering drawings, and verbal instructions. Conduct rigorous in-process inspections to meet exacting tolerances. Team-Oriented Adaptability: Maintain manual mill and lathe proficiency to support the shop as needed, and pitch in with the team during critical crunches. What We Are Looking For Experience: Minimum of 5 years of relevant CNC machining experience. Multi-axis/5-axis setup and operation experience is highly desirable. Technical Savvy: Strong proficiency in CNC vertical setups, operation, and part inspection. Manual mill and lathe experience is a strong plus. Mindset: Mechanically inclined, detail-oriented, organized, and a stellar problem-solver. Communication: Ability to clearly document and communicate in English (both written and verbal) and comfortably work from verbal instructions. Physical Capability: Ability to lift and move portable shop equipment up to 75 pounds. Culture Fit: A polite, professional individual who thrives in a supportive, communicative, and fast-paced environment. Willingness to work periodic overtime to support growth demands. Benefits & Perks We take care of our team with a robust compensation package, including: Competitive hourly wage ($27.00 - $45.00/hr) Comprehensive Health, Dental, and Vision insurance 401(k) with company matching Paid Time Off (PTO) A supportive, continuous-learning workspace that values your individual contributions. Important Application Note: Direct applicants only. Submissions from third-party recruiters, agencies, or representatives will not be considered.
08/05/2026
Full time
Job Description Job Description CNC Machinist, 5-Axis Technician Location: Livermore, CA (In-Person) Pay Range: $27.00 - $45.00 per hour (Dependent on Experience) Job Type: Full-Time About Our Company For over 45 years, we have been a trusted global leader in engineering and manufacturing industrial automation equipment, specializing in high-precision heat staking and heat-sealing systems. We take immense pride in the fact that all our machinery is fully designed, engineered, and manufactured under one roof at our facility in Livermore, CA. Why Join Us? We offer the best of both worlds: we are a small, tight-knit team, yet a remarkably stable and solidly growing company . Because we have recently expanded our state-of-the-art, in-house CNC machine shop to offer rapid-turnaround contract machining services to regional companies, we are unlocking exciting new avenues of growth. This expansion means you get the long-term stability of a 45+ year industry pioneer combined with the dynamic environment of a growing advanced manufacturing facility. The Opportunity: Elevate Your Craft in 5-Axis Machining We are looking for a highly skilled CNC Machinist, 5-Axis to join our team. This isn't a mind-numbing assembly line job-you will be working on a variety of low-volume, short-run projects, rapid prototyping, and complex, multi-axis customized tooling packages that demand true craftsmanship. You will have the opportunity to leverage advanced multi-axis machining capabilities to solve intricate geometric challenges, ensuring the highest standards of quality and precision for our global customer base. Key Responsibilities Multi-Axis Setup & Execution: Perform complex setups, operations, and first-article inspections on CNC vertical machining centers (Haas experience is a significant plus), optimizing setups for multi-axis/5-axis workflow efficiencies. Prototype & Short Runs: Efficiently execute rapid-turnaround prototypes, custom tooling packages, and short production runs. Material Versatility: Machine a wide variety of materials, adjusting speeds, feeds, and tooling selection appropriately based on material behaviors. Collaboration & Inspection: Work from blueprints, engineering drawings, and verbal instructions. Conduct rigorous in-process inspections to meet exacting tolerances. Team-Oriented Adaptability: Maintain manual mill and lathe proficiency to support the shop as needed, and pitch in with the team during critical crunches. What We Are Looking For Experience: Minimum of 5 years of relevant CNC machining experience. Multi-axis/5-axis setup and operation experience is highly desirable. Technical Savvy: Strong proficiency in CNC vertical setups, operation, and part inspection. Manual mill and lathe experience is a strong plus. Mindset: Mechanically inclined, detail-oriented, organized, and a stellar problem-solver. Communication: Ability to clearly document and communicate in English (both written and verbal) and comfortably work from verbal instructions. Physical Capability: Ability to lift and move portable shop equipment up to 75 pounds. Culture Fit: A polite, professional individual who thrives in a supportive, communicative, and fast-paced environment. Willingness to work periodic overtime to support growth demands. Benefits & Perks We take care of our team with a robust compensation package, including: Competitive hourly wage ($27.00 - $45.00/hr) Comprehensive Health, Dental, and Vision insurance 401(k) with company matching Paid Time Off (PTO) A supportive, continuous-learning workspace that values your individual contributions. Important Application Note: Direct applicants only. Submissions from third-party recruiters, agencies, or representatives will not be considered.
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career. Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty. How You'll Make an Impact Engage with customers to resolve billing inquiries, product questions and service complaints Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products Maintain high levels of professionalism and courtesy in every customer interaction Achieve and exceed activity goals by following call handling metrics such as productive time and handle time Master order processing within the billing system for retained accounts and new sales entries Demonstrate proficiency in explaining Spectrum's products and services while effectively comparing them to competitors Support efforts to enhance the customer experience through every transaction Working Conditions Office environment What You'll Bring to Spectrum Required Qualifications Education High school diploma or equivalent Skills Ability to read, write, speak and understand English Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone) Ability to work variable hours; may include weekends, holidays, and split days off Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals Effective computer and consumer electronics skills Ability to use personal computer and relevant software applications including the billing system Proven verbal and written communication skills Ability to handle irate customers and resolve issues Ability to prioritize and organize effectively Preferred Qualifications Experience 2+ years of call center experience in customer service or phone sales, or equivalent experience CRT110 9 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
08/05/2026
Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career. Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty. How You'll Make an Impact Engage with customers to resolve billing inquiries, product questions and service complaints Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products Maintain high levels of professionalism and courtesy in every customer interaction Achieve and exceed activity goals by following call handling metrics such as productive time and handle time Master order processing within the billing system for retained accounts and new sales entries Demonstrate proficiency in explaining Spectrum's products and services while effectively comparing them to competitors Support efforts to enhance the customer experience through every transaction Working Conditions Office environment What You'll Bring to Spectrum Required Qualifications Education High school diploma or equivalent Skills Ability to read, write, speak and understand English Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone) Ability to work variable hours; may include weekends, holidays, and split days off Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals Effective computer and consumer electronics skills Ability to use personal computer and relevant software applications including the billing system Proven verbal and written communication skills Ability to handle irate customers and resolve issues Ability to prioritize and organize effectively Preferred Qualifications Experience 2+ years of call center experience in customer service or phone sales, or equivalent experience CRT110 9 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers. Start Date: September 18, 2026 As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company. WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST Continuously learning and turning that knowledge into customer service wins Uncovering customers needs, creating solutions, and resolving problems Making a positive impression on customers through a best-in-class experience Representing a Fortune 100 company with professionalism and courtesy Working in an open, friendly environment with a supportive, energetic team We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you'd enjoy this type of dynamic job, we want to hear from you. WHAT YOU'LL BRING TO SPECTRUM Required Qualifications Education : High school diploma or equivalent Schedule : Ability to work a variety of schedules including nights, weekends, and holidays Language : Ability to read, write, speak and understand English Preferred Qualifications Experience : 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications Technical Skills : MS Office, computer skills, typing Skills : Communication, organization, time management, customer service Abilities : Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient CRP114 2 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
08/05/2026
Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you'll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers. Start Date: September 18, 2026 As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company. WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST Continuously learning and turning that knowledge into customer service wins Uncovering customers needs, creating solutions, and resolving problems Making a positive impression on customers through a best-in-class experience Representing a Fortune 100 company with professionalism and courtesy Working in an open, friendly environment with a supportive, energetic team We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you'll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you'd enjoy this type of dynamic job, we want to hear from you. WHAT YOU'LL BRING TO SPECTRUM Required Qualifications Education : High school diploma or equivalent Schedule : Ability to work a variety of schedules including nights, weekends, and holidays Language : Ability to read, write, speak and understand English Preferred Qualifications Experience : 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications Technical Skills : MS Office, computer skills, typing Skills : Communication, organization, time management, customer service Abilities : Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient CRP114 2 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
ABOUT MEET MINNEAPOLIS At Meet Minneapolis, our mission is to positively impact the economic and social prosperity of our Minneapolis community by attracting visitors, meetings and events that directly support jobs and local businesses, generating critical revenues. We believe in our shared passion to support the diverse community of Minneapolis through our values of Service, Collaboration, Inclusion, Passion and Integrity. We recognize it's the unique contributions of all of us at Meet Minneapolis that drives our success, and we're committed to building a culture where everyone can thrive and find meaning in their work. Position/Title: National Account Executive Department: Destination Sales Reports To: Senior Vice President of Destination Sales & Services Status: Exempt; Full-Time JOB SUMMARY: Promote and sell the City of Minneapolis as a premier destination for conventions and meetings. Achieve individual room night goals to positively impact both hotel and Minneapolis Convention Center occupancies. The primary market will be national association meetings and conventions requiring a minimum of 1,401+ peak room nights, with headquarters in Washington, DC, Maryland, and Virginia markets. This position can be located in a remote/home office within the DC, Maryland, or Virginia region, or at the Minneapolis headquarters office. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Achieve annual definite room night goals and other job-related goals as assigned. Actively prospect to develop business and generate new leads. Maintain communication on account activity through tasks, leads, updates, cancellations, definites and site tours. Manage progress of tentative accounts. Coordinate all aspects of bid proposals. Organize and conduct client site inspections and FAM tours as required. Update and effectively utilize all databases provided such as iDSS and MINT. Travel, as required, to attend business-related trade shows, sales missions, sales calls, training, meetings and presentations. Remote employee is expected to work a full business week from the Minneapolis HQ office once per quarter. Remote employee is expected to travel to Minneapolis to conduct client site visits and, if it is not possible, work with sales team to designate a national account executive to conduct the site visit on behalf of the remote employee. Develop and execute sales presentations. Professionally conduct phone conversations, electronic correspondence and personal visits with meeting planners, hotel sales personnel, and other hospitality industry partners. Attend and actively participate in all sales-related meetings, as needed. Attend Director of Sales, General Manager/Director of Sales and local industry meetings, as required. Take an active role in industry associations meetings, including meaningful participation in CVB Reps through attendance at client events and by supporting and amplifying the efforts of the Business Development Representative. Maintain a current base of knowledge of Meet Minneapolis partners to include hotels, Minneapolis Convention Center and other local venues, businesses or organizations that can assist our efforts. Strive to improve the effectiveness of the Meet Minneapolis sales organization and lead by example. Conduct all activities in a professional and ethical manner. Utilize all Meet Minneapolis technology to its complete capability. Effectively carry out duties as assigned by the President / CEO and the Senior Vice President Destination Sales & Services Perform other duties as required. ESSENTIAL EDUCATION/EXPERIENCE: Four-year degree from an academic institution, business or hospitality preferred (not required). A minimum of five years of hospitality industry sales experience is required, with strong preference given to candidates who have successfully sold multi-property packages and/or convention center business. Extensive experience selling to the Washington, DC, Maryland, and Virginia markets is highly preferred. Valid driver's license. ESSENTIAL SKILLS/ATTRIBUTES: Strong and consistent ability to prioritize activities and handle multiple responsibilities within a specific time frame. Willing and able to work evenings, weekends and holidays based on client and office demands. Strong analytical skills to be able to determine quality of business and best-suited business opportunities for community. Both direct and indirect support of the attainment of the Meet Minneapolis Key Performance Indicators as defined in its contract with the City of Minneapolis. Skill and ability to develop and implement portions of a business plan and manage a budget. Excellent communication skills - written, oral, listening and grammatical. Software Skills: Customer Management Systems, Microsoft Office Suite Genuine adherence to Meet Minneapolis' values of Accountability, Inclusion, Passion and Collaboration. SALARY: $80,000 - $120,000 starting range for annual base salary (depending on location) plus sales incentive plan. BENEFITS: Meet Minneapolis offers a generous benefits package including: medical, dental, vision, STD/LTD, Life Insurance, 401(k), vacation, sick time, parental leave and personal volunteer time for employees who are benefits eligible. PHYSICAL DEMANDS: While performing the duties of this job, the employee will be required to: Walk, sit, bend and squat. Stand, walk and sit for extended periods of time. Talk and hear. Grab, pull or bend items Lift and/or carry up to 30 lbs. View items at a close and distant range Sit for extended periods of time. Use computers for extended periods of time. WORKING CONDITIONS: Hybrid office environment (60% in-office; 40% remote option) or fully remote if located in satellite home office in DMV area Regional and national travel, as needed, to trade shows, client visits and Meet Minneapolis partner and member events Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. This document does not create an employment contract, implied or otherwise, other than as "at will" relationship. Meet Minneapolis is an Equal Opportunity Employer. Compensation details: 00 Yearly Salary PI32fc9cb6661f-9041
08/05/2026
Full time
ABOUT MEET MINNEAPOLIS At Meet Minneapolis, our mission is to positively impact the economic and social prosperity of our Minneapolis community by attracting visitors, meetings and events that directly support jobs and local businesses, generating critical revenues. We believe in our shared passion to support the diverse community of Minneapolis through our values of Service, Collaboration, Inclusion, Passion and Integrity. We recognize it's the unique contributions of all of us at Meet Minneapolis that drives our success, and we're committed to building a culture where everyone can thrive and find meaning in their work. Position/Title: National Account Executive Department: Destination Sales Reports To: Senior Vice President of Destination Sales & Services Status: Exempt; Full-Time JOB SUMMARY: Promote and sell the City of Minneapolis as a premier destination for conventions and meetings. Achieve individual room night goals to positively impact both hotel and Minneapolis Convention Center occupancies. The primary market will be national association meetings and conventions requiring a minimum of 1,401+ peak room nights, with headquarters in Washington, DC, Maryland, and Virginia markets. This position can be located in a remote/home office within the DC, Maryland, or Virginia region, or at the Minneapolis headquarters office. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Achieve annual definite room night goals and other job-related goals as assigned. Actively prospect to develop business and generate new leads. Maintain communication on account activity through tasks, leads, updates, cancellations, definites and site tours. Manage progress of tentative accounts. Coordinate all aspects of bid proposals. Organize and conduct client site inspections and FAM tours as required. Update and effectively utilize all databases provided such as iDSS and MINT. Travel, as required, to attend business-related trade shows, sales missions, sales calls, training, meetings and presentations. Remote employee is expected to work a full business week from the Minneapolis HQ office once per quarter. Remote employee is expected to travel to Minneapolis to conduct client site visits and, if it is not possible, work with sales team to designate a national account executive to conduct the site visit on behalf of the remote employee. Develop and execute sales presentations. Professionally conduct phone conversations, electronic correspondence and personal visits with meeting planners, hotel sales personnel, and other hospitality industry partners. Attend and actively participate in all sales-related meetings, as needed. Attend Director of Sales, General Manager/Director of Sales and local industry meetings, as required. Take an active role in industry associations meetings, including meaningful participation in CVB Reps through attendance at client events and by supporting and amplifying the efforts of the Business Development Representative. Maintain a current base of knowledge of Meet Minneapolis partners to include hotels, Minneapolis Convention Center and other local venues, businesses or organizations that can assist our efforts. Strive to improve the effectiveness of the Meet Minneapolis sales organization and lead by example. Conduct all activities in a professional and ethical manner. Utilize all Meet Minneapolis technology to its complete capability. Effectively carry out duties as assigned by the President / CEO and the Senior Vice President Destination Sales & Services Perform other duties as required. ESSENTIAL EDUCATION/EXPERIENCE: Four-year degree from an academic institution, business or hospitality preferred (not required). A minimum of five years of hospitality industry sales experience is required, with strong preference given to candidates who have successfully sold multi-property packages and/or convention center business. Extensive experience selling to the Washington, DC, Maryland, and Virginia markets is highly preferred. Valid driver's license. ESSENTIAL SKILLS/ATTRIBUTES: Strong and consistent ability to prioritize activities and handle multiple responsibilities within a specific time frame. Willing and able to work evenings, weekends and holidays based on client and office demands. Strong analytical skills to be able to determine quality of business and best-suited business opportunities for community. Both direct and indirect support of the attainment of the Meet Minneapolis Key Performance Indicators as defined in its contract with the City of Minneapolis. Skill and ability to develop and implement portions of a business plan and manage a budget. Excellent communication skills - written, oral, listening and grammatical. Software Skills: Customer Management Systems, Microsoft Office Suite Genuine adherence to Meet Minneapolis' values of Accountability, Inclusion, Passion and Collaboration. SALARY: $80,000 - $120,000 starting range for annual base salary (depending on location) plus sales incentive plan. BENEFITS: Meet Minneapolis offers a generous benefits package including: medical, dental, vision, STD/LTD, Life Insurance, 401(k), vacation, sick time, parental leave and personal volunteer time for employees who are benefits eligible. PHYSICAL DEMANDS: While performing the duties of this job, the employee will be required to: Walk, sit, bend and squat. Stand, walk and sit for extended periods of time. Talk and hear. Grab, pull or bend items Lift and/or carry up to 30 lbs. View items at a close and distant range Sit for extended periods of time. Use computers for extended periods of time. WORKING CONDITIONS: Hybrid office environment (60% in-office; 40% remote option) or fully remote if located in satellite home office in DMV area Regional and national travel, as needed, to trade shows, client visits and Meet Minneapolis partner and member events Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. This document does not create an employment contract, implied or otherwise, other than as "at will" relationship. Meet Minneapolis is an Equal Opportunity Employer. Compensation details: 00 Yearly Salary PI32fc9cb6661f-9041
Job Description Job Description Description: Position Overview The Director, Commissioning & Project Execution, is a senior technical and program leadership role responsible for overseeing and executing commissioning programs for critical power infrastructure within the data center market. The role serves as the customer's primary project and technical point of contact for commissioning and field service activities This role blends hands-on field expertise with program management, technical governance, and team leadership to ensure safe, reliable, and high-quality delivery of commissioning and other onsite services across factory and field environments The Director, Commissioning & Project Execution will lead a team of field service project managers with responsibility for team management and overseeing performance of the Field Service PM's assigned projects - schedule, cost, and financial results The role also plays a key role in the standardization of processes, training, and continuous improvement services initiatives across the Forgent portfolio, which is critical to scaling the business. The position is initially focused on the physical support of the Richmond data center market with travel to other large data center project locations over time Program & Field Execution • Manage and execute remote and onsite commissioning programs while remaining actively engaged in both manufacturing and deployment environments. • Provide hands-on technical support during equipment commissioning, testing, electrical tie-ins, system energization, and troubleshooting activities. • Support onsite commissioning activities as required to meet customer schedules, contractual commitments, and operational milestones. • Serve as a technical resource to Project Managers, ensuring alignment between project execution, commissioning scope, and customer expectations. • Provide on-call technical support to respond to critical issues and deliver timely guidance outside of normal business hours when required Technical Leadership & Escalation • Act as the primary technical escalation point for field service and commissioning teams. • Support troubleshooting on complex electrical and controls systems, lead repairs, and guide resolution of critical power system issues. • Perform root cause analysis of equipment or system failures and drive corrective and preventive actions. • Partner with vendors and OEMs for equipment validation, installation support, and advanced troubleshooting. Commissioning Standards & Documentation • Develop, review, approve, and maintain commissioning procedures, work instructions, and test protocols for both factory and field activities. • Prepare project commissioning test scripts for designated equipment and scopes of work. • Assist with the development & refinement of factory testing standards and acceptance criteria. • Attend factory testing of equipment scheduled for deployment and provide structured feedback to engineering and quality teams. • Develop and maintain standardized commissioning templates for all electrical equipment within the Forgent portfolio. • Ensure commissioning procedures and results support safe operations, regulatory compliance, and customer requirements. Reporting & Tools • Track commissioning activities across assigned projects and prepare comprehensive commissioning reports and closeout packages. • Utilize commissioning and testing software platforms such as CxAlloy, PowerDB, or equivalent tools to support commissioning activities and documentation. • Participate in regular commissioning (Cx) meetings for assigned projects and provide status updates, risk identification, and mitigation plans. Cross-Functional Coordination • Coordinate closely with product engineering, quality, manufacturing, operations, and field service teams to ensure seamless execution. • Interface with general contractors, subcontractors, owner's representatives, and other onsite stakeholders during commissioning activities. • Provide a structured feedback loop to engineering and manufacturing teams to drive continuous improvement in equipment quality, testing procedures, and field performance. Coaching, Mentoring & Services Project Leadership • Lead, train, and mentor a team of field service project managers fostering a culture of technical excellence, accountability, and safety. • Accountable for performance management of field service project management team Develop and oversee training programs to enhance technical competency, safety awareness, and professional growth of field service project management teams. • Identify training & certification opportunities for field service project managers. • Identify needs for additional field service project managers and develop business cases to support hiring and resource expansion. Services Project Oversight & Financial Management • Provide overall oversight of assigned services projects, ensuring execution on schedule, within approved budgets, and aligned with contractual scope. Lead and support Field Service Project Managers in developing and maintaining detailed project plans, resource forecasts, and risk mitigation strategies. Establish and enforce project controls for schedule adherence, cost management, change control, and margin protection across all services engagements. Partner closely with Finance to ensure accurate percent-complete revenue recognition, including timely updates to project cost-to-complete, earned revenue, and forecasted margins. Support services project forecasting, backlog reporting, and financial review cycles, providing clear visibility to leadership on performance, risks, and corrective actions. Ensure consistent and timely project status, financial, and performance reporting to internal stakeholders and executive leadership. Required Qualifications • Minimum 12 years of mission critical infrastructure experience, including at least 6 years supporting data center environments. • Minimum 5+ years of hands-on electrical testing and commissioning experience in critical power environments. • Four-year ABET-accredited degree in Engineering or Engineering Technology (Electrical or Mechanical preferred). • Demonstrated experience commissioning medium- and low-voltage power systems including switchgear, UPS systems, generators, and associated controls. • Strong understanding of safety practices including lock-out/tag-out (LOTO), arc flash mitigation, and commissioning best practices. • Ability to lead teams, mentor technical staff, and manage multiple commissioning efforts concurrently. • Strong communication skills with the ability to interface effectively with customers, contractors, vendors, and internal teams. Preferred Qualifications • Professional Engineer (PE) licensure in Electrical or Mechanical Engineering. • Project Management Professional (PMP) certification. • Hyperscale, AI, or high-performance computing (HPC) data center construction, commissioning, and operations experience. • Prior experience serving as a Commissioning Agent (CxA) or lead commissioning engineer. • Familiarity with IEEE, NFPA, NETA, UL, and IEC standards. • Experience with commissioning platforms such as CxAlloy, PowerDB, or equivalent tools. Work Environment • Regular onsite presence with periods of working remote • Combination of office, factory, and active construction site environments. • Initial travel requirements are limited with focus on the Richmond VA area, but will increase over time to support large projects in other areas Requirements: PId00fe4e5ece1-9932
08/05/2026
Full time
Job Description Job Description Description: Position Overview The Director, Commissioning & Project Execution, is a senior technical and program leadership role responsible for overseeing and executing commissioning programs for critical power infrastructure within the data center market. The role serves as the customer's primary project and technical point of contact for commissioning and field service activities This role blends hands-on field expertise with program management, technical governance, and team leadership to ensure safe, reliable, and high-quality delivery of commissioning and other onsite services across factory and field environments The Director, Commissioning & Project Execution will lead a team of field service project managers with responsibility for team management and overseeing performance of the Field Service PM's assigned projects - schedule, cost, and financial results The role also plays a key role in the standardization of processes, training, and continuous improvement services initiatives across the Forgent portfolio, which is critical to scaling the business. The position is initially focused on the physical support of the Richmond data center market with travel to other large data center project locations over time Program & Field Execution • Manage and execute remote and onsite commissioning programs while remaining actively engaged in both manufacturing and deployment environments. • Provide hands-on technical support during equipment commissioning, testing, electrical tie-ins, system energization, and troubleshooting activities. • Support onsite commissioning activities as required to meet customer schedules, contractual commitments, and operational milestones. • Serve as a technical resource to Project Managers, ensuring alignment between project execution, commissioning scope, and customer expectations. • Provide on-call technical support to respond to critical issues and deliver timely guidance outside of normal business hours when required Technical Leadership & Escalation • Act as the primary technical escalation point for field service and commissioning teams. • Support troubleshooting on complex electrical and controls systems, lead repairs, and guide resolution of critical power system issues. • Perform root cause analysis of equipment or system failures and drive corrective and preventive actions. • Partner with vendors and OEMs for equipment validation, installation support, and advanced troubleshooting. Commissioning Standards & Documentation • Develop, review, approve, and maintain commissioning procedures, work instructions, and test protocols for both factory and field activities. • Prepare project commissioning test scripts for designated equipment and scopes of work. • Assist with the development & refinement of factory testing standards and acceptance criteria. • Attend factory testing of equipment scheduled for deployment and provide structured feedback to engineering and quality teams. • Develop and maintain standardized commissioning templates for all electrical equipment within the Forgent portfolio. • Ensure commissioning procedures and results support safe operations, regulatory compliance, and customer requirements. Reporting & Tools • Track commissioning activities across assigned projects and prepare comprehensive commissioning reports and closeout packages. • Utilize commissioning and testing software platforms such as CxAlloy, PowerDB, or equivalent tools to support commissioning activities and documentation. • Participate in regular commissioning (Cx) meetings for assigned projects and provide status updates, risk identification, and mitigation plans. Cross-Functional Coordination • Coordinate closely with product engineering, quality, manufacturing, operations, and field service teams to ensure seamless execution. • Interface with general contractors, subcontractors, owner's representatives, and other onsite stakeholders during commissioning activities. • Provide a structured feedback loop to engineering and manufacturing teams to drive continuous improvement in equipment quality, testing procedures, and field performance. Coaching, Mentoring & Services Project Leadership • Lead, train, and mentor a team of field service project managers fostering a culture of technical excellence, accountability, and safety. • Accountable for performance management of field service project management team Develop and oversee training programs to enhance technical competency, safety awareness, and professional growth of field service project management teams. • Identify training & certification opportunities for field service project managers. • Identify needs for additional field service project managers and develop business cases to support hiring and resource expansion. Services Project Oversight & Financial Management • Provide overall oversight of assigned services projects, ensuring execution on schedule, within approved budgets, and aligned with contractual scope. Lead and support Field Service Project Managers in developing and maintaining detailed project plans, resource forecasts, and risk mitigation strategies. Establish and enforce project controls for schedule adherence, cost management, change control, and margin protection across all services engagements. Partner closely with Finance to ensure accurate percent-complete revenue recognition, including timely updates to project cost-to-complete, earned revenue, and forecasted margins. Support services project forecasting, backlog reporting, and financial review cycles, providing clear visibility to leadership on performance, risks, and corrective actions. Ensure consistent and timely project status, financial, and performance reporting to internal stakeholders and executive leadership. Required Qualifications • Minimum 12 years of mission critical infrastructure experience, including at least 6 years supporting data center environments. • Minimum 5+ years of hands-on electrical testing and commissioning experience in critical power environments. • Four-year ABET-accredited degree in Engineering or Engineering Technology (Electrical or Mechanical preferred). • Demonstrated experience commissioning medium- and low-voltage power systems including switchgear, UPS systems, generators, and associated controls. • Strong understanding of safety practices including lock-out/tag-out (LOTO), arc flash mitigation, and commissioning best practices. • Ability to lead teams, mentor technical staff, and manage multiple commissioning efforts concurrently. • Strong communication skills with the ability to interface effectively with customers, contractors, vendors, and internal teams. Preferred Qualifications • Professional Engineer (PE) licensure in Electrical or Mechanical Engineering. • Project Management Professional (PMP) certification. • Hyperscale, AI, or high-performance computing (HPC) data center construction, commissioning, and operations experience. • Prior experience serving as a Commissioning Agent (CxA) or lead commissioning engineer. • Familiarity with IEEE, NFPA, NETA, UL, and IEC standards. • Experience with commissioning platforms such as CxAlloy, PowerDB, or equivalent tools. Work Environment • Regular onsite presence with periods of working remote • Combination of office, factory, and active construction site environments. • Initial travel requirements are limited with focus on the Richmond VA area, but will increase over time to support large projects in other areas Requirements: PId00fe4e5ece1-9932
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career. Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty. How You'll Make an Impact Engage with customers to resolve billing inquiries, product questions and service complaints Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products Maintain high levels of professionalism and courtesy in every customer interaction Achieve and exceed activity goals by following call handling metrics such as productive time and handle time Master order processing within the billing system for retained accounts and new sales entries Demonstrate proficiency in explaining Spectrum's products and services while effectively comparing them to competitors Support efforts to enhance the customer experience through every transaction Working Conditions Office environment What You'll Bring to Spectrum Required Qualifications Education High school diploma or equivalent Skills Ability to read, write, speak and understand English Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone) Ability to work variable hours; may include weekends, holidays, and split days off Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals Effective computer and consumer electronics skills Ability to use personal computer and relevant software applications including the billing system Proven verbal and written communication skills Ability to handle irate customers and resolve issues Ability to prioritize and organize effectively Preferred Qualifications Experience 2+ years of call center experience in customer service or phone sales, or equivalent experience CRT110 9 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
08/05/2026
Full time
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career. Do you thrive on turning challenges into opportunities? As a Sales and Customer Solutions Representative, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty. How You'll Make an Impact Engage with customers to resolve billing inquiries, product questions and service complaints Apply telephone-based techniques to retain customers and upsell Spectrum's video, data and phone products Maintain high levels of professionalism and courtesy in every customer interaction Achieve and exceed activity goals by following call handling metrics such as productive time and handle time Master order processing within the billing system for retained accounts and new sales entries Demonstrate proficiency in explaining Spectrum's products and services while effectively comparing them to competitors Support efforts to enhance the customer experience through every transaction Working Conditions Office environment What You'll Bring to Spectrum Required Qualifications Education High school diploma or equivalent Skills Ability to read, write, speak and understand English Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone) Ability to work variable hours; may include weekends, holidays, and split days off Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner Ability to apply appropriate customer solutions and sales techniques and demonstrate sustained achievement of stated customer solutions goals Effective computer and consumer electronics skills Ability to use personal computer and relevant software applications including the billing system Proven verbal and written communication skills Ability to handle irate customers and resolve issues Ability to prioritize and organize effectively Preferred Qualifications Experience 2+ years of call center experience in customer service or phone sales, or equivalent experience CRT110 9 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
