Registered nurse - ALF Job Description Department Nursing Services Reports to Administrator, Executive Director Reporting to this position N/A Job Classification Exempt Position Purpose May direct nursing care to the residents and day-to-day nursing activities performed by the certified nursing assistants, Nursing Assistants, Non-Certified Medication Aides in accordance with current federal, state, and local regulations and guidelines and established facility policies and procedures. Required Qualifications Prior experience in long-term care or assisted living is preferred but not required. A Nursing degree from an accredited college or university. Current unrestricted license as a Registered Nurse (RN) in practicing state. Current CPR certification. Major Duties and Responsibilities Directs the daily activities of the certified nursing assistants and caregivers in accordance with current federal, state and local regulations and guidelines and established facility policies and procedures. Follows the nursing model to promote holistic care for the residents. Ensures that policies and procedures are complied with by nursing personnel assigned. Participates in the admission, discharge and transfers of residents as required. Assesses for changes in residents' status, notifying the physician and resident's family or representative and documenting accordingly. Confirms physician orders to medical record and carries out orders as written. Prepares and administers medications as per physicians' orders and observes for adverse effects as indicated and delegate medication duties per facility, state and federal guidelines Schedules follow up appointments for residents and transportation needs as indicated. Provides nursing leadership to nursing personnel at the Assisted Living. Coordinates care skills such as colostomy changes, wound care, etc. in accordance with current policies and procedures, as assigned. Performs rounds to ensure resident needs are being met and personnel are performing their assigned duties. Collaborates with other members of the interdisciplinary team as needed to ensure residents' needs are holistically met. Participate in management team meetings as indicated to discuss census changes, resident changes in status or care need, or complaints or concerns. May assist in evaluating work performance of nursing personnel and implement discipline according to operational policies and as directed. Informs appropriate departments of concerns or complaints and files grievances or complaints, as necessary. Reports any incidents or unusual occurrences to the Executive Director or VP of Clinical Quality unit manager and participates in the investigative process. Participates in end-of-life care as required. Ensure that there is adequate stock of medications, supplies, equipment and notifies appropriate personnel of needs. Initiates, reviews, and updates care plans as required. Promote teamwork, mutual respect, and effective communication. Participates in the survey process when inspection surveys arise. Will participate in QAPI activities as assigned. Ensures that infection control principles are followed and helps correct deficiencies in practice as noted. Provide Medication Technician Training and delegation to approved certified nursing assistant. Ensure that a Change of Condition Log is maintained daily in accordance with facility, state, and federal guidelines. Participates and executes proper medication destruction procedures. Ensure that resident's transition timely to home health, hospice, palliative services as appropriate. Other duties as assigned. Additional Tasks Treats all residents with dignity and respect. Promotes and protects all residents' rights. Establishes a culture of compliance by adhering to all facility policies and procedures. Complies with standards of business conduct, and state/federal regulations and guidelines. Follows appropriate safety and hygiene measures at all times to protect residents and themselves. Maintains confidentiality of protected health information, including verbal, written, and electronic communications. Reports noncompliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel. Reports any retaliation or discrimination to HR or compliance officer. Reports any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents to supervisor and/or administrator. Protects residents from abuse and cooperates with all investigations. Reports any occupational exposures to blood, body fluids, infectious materials, and/or hazardous chemicals in accordance with facility policy. Participates in all life safety and emergency drills and training. Fulfills responsibilities as assigned during implementation or activation of the facility's emergency plan. Reports work-related injuries and illnesses immediately to supervisor. Follows established infection control policies and procedures. As a condition of employment, completes all assigned training and skills competency. Personal Skills and Traits Desired/ Physical Requirements/Working Conditions Ability to read, write, speak, and understand the English language. Must be a supportive team member, contribute to and be an example of teamwork. Ability to make independent decisions when circumstances warrant such action. Ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public. Must have patience, tact, and willingness to deal with difficult residents, family, and staff. Must be able to relay information concerning a resident's condition. Must not pose a threat to the health and safety of other individuals in the workplace. Must be able to move intermittently throughout the workday. Meets general health requirements according to facility policy, including medical and physical exams and checking immunity status for various infectious diseases. Ability to assist in evacuation of residents during emergency situations. Ability to bend, stoop, kneel, crouch, perform overhead lifting and perform other common physical movements as needed for the position. May be subject to falls, burns from equipment, and/or odors throughout the day, encounter reactions from dust, tobacco smoke, disinfectants, and other air contaminants. Subject to exposure to infectious waste, diseases and/or conditions which include AIDS, Coronavirus, Hepatitis B, and Tuberculosis. May be subject to hostile or emotional residents, family members, visitors, or personnel. Must possess leadership, supervisory ability, and willingness to work harmoniously with and supervise other personnel. Must be able to follow oral and written instructions. Communicates with medical and nursing staff, and other departments. Subject to call-back during emergency conditions. Works at nursing station and throughout the facility. Subject to frequent interruptions. May work beyond normal working hours and on weekends holidays when necessary. Compliance as a Condition of Employment and Performance Appraisal Agreement to abide by all standards, policies, and procedures of the facility, including the facility's compliance and ethics program, is a condition of employment. Compliance will be a factor in evaluating job performance. Violations, including failure to report violations, will result in disciplinary action, up to and including termination. This job description is intended to convey the general scope of the major duties and responsibilities inherent in this position. Other tasks not listed here may be assigned by the Administrator. Periodic revision may be necessary to reflect changes in expectations placed on long-term care by various governmental agencies. This job description will be reviewed and/or revised annually and as needed. Individual performance will be evaluated using the following scale: Unsatisfactory: Achieves results which are far less than the standards identified for the performance factors rated. Needs Improvement: Achieves results which are less than the standards identified for the performance factors rated. Exhibits the potential to become a competent performer. May be new to job or need skill development. Meets Standards: Achieves results which meet the standards identified for the performance factors rated. This rating is the expected level of performance. Exceeds Standards: Achieves results which usually exceed the standards identified for the performance factors rated. Reasonable Accommodation Statement Consistent with the Americans with Disabilities Act (ADA), it is the policy of Rocky Mountain Care to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship . click apply for full job details
07/30/2026
Full time
Registered nurse - ALF Job Description Department Nursing Services Reports to Administrator, Executive Director Reporting to this position N/A Job Classification Exempt Position Purpose May direct nursing care to the residents and day-to-day nursing activities performed by the certified nursing assistants, Nursing Assistants, Non-Certified Medication Aides in accordance with current federal, state, and local regulations and guidelines and established facility policies and procedures. Required Qualifications Prior experience in long-term care or assisted living is preferred but not required. A Nursing degree from an accredited college or university. Current unrestricted license as a Registered Nurse (RN) in practicing state. Current CPR certification. Major Duties and Responsibilities Directs the daily activities of the certified nursing assistants and caregivers in accordance with current federal, state and local regulations and guidelines and established facility policies and procedures. Follows the nursing model to promote holistic care for the residents. Ensures that policies and procedures are complied with by nursing personnel assigned. Participates in the admission, discharge and transfers of residents as required. Assesses for changes in residents' status, notifying the physician and resident's family or representative and documenting accordingly. Confirms physician orders to medical record and carries out orders as written. Prepares and administers medications as per physicians' orders and observes for adverse effects as indicated and delegate medication duties per facility, state and federal guidelines Schedules follow up appointments for residents and transportation needs as indicated. Provides nursing leadership to nursing personnel at the Assisted Living. Coordinates care skills such as colostomy changes, wound care, etc. in accordance with current policies and procedures, as assigned. Performs rounds to ensure resident needs are being met and personnel are performing their assigned duties. Collaborates with other members of the interdisciplinary team as needed to ensure residents' needs are holistically met. Participate in management team meetings as indicated to discuss census changes, resident changes in status or care need, or complaints or concerns. May assist in evaluating work performance of nursing personnel and implement discipline according to operational policies and as directed. Informs appropriate departments of concerns or complaints and files grievances or complaints, as necessary. Reports any incidents or unusual occurrences to the Executive Director or VP of Clinical Quality unit manager and participates in the investigative process. Participates in end-of-life care as required. Ensure that there is adequate stock of medications, supplies, equipment and notifies appropriate personnel of needs. Initiates, reviews, and updates care plans as required. Promote teamwork, mutual respect, and effective communication. Participates in the survey process when inspection surveys arise. Will participate in QAPI activities as assigned. Ensures that infection control principles are followed and helps correct deficiencies in practice as noted. Provide Medication Technician Training and delegation to approved certified nursing assistant. Ensure that a Change of Condition Log is maintained daily in accordance with facility, state, and federal guidelines. Participates and executes proper medication destruction procedures. Ensure that resident's transition timely to home health, hospice, palliative services as appropriate. Other duties as assigned. Additional Tasks Treats all residents with dignity and respect. Promotes and protects all residents' rights. Establishes a culture of compliance by adhering to all facility policies and procedures. Complies with standards of business conduct, and state/federal regulations and guidelines. Follows appropriate safety and hygiene measures at all times to protect residents and themselves. Maintains confidentiality of protected health information, including verbal, written, and electronic communications. Reports noncompliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel. Reports any retaliation or discrimination to HR or compliance officer. Reports any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents to supervisor and/or administrator. Protects residents from abuse and cooperates with all investigations. Reports any occupational exposures to blood, body fluids, infectious materials, and/or hazardous chemicals in accordance with facility policy. Participates in all life safety and emergency drills and training. Fulfills responsibilities as assigned during implementation or activation of the facility's emergency plan. Reports work-related injuries and illnesses immediately to supervisor. Follows established infection control policies and procedures. As a condition of employment, completes all assigned training and skills competency. Personal Skills and Traits Desired/ Physical Requirements/Working Conditions Ability to read, write, speak, and understand the English language. Must be a supportive team member, contribute to and be an example of teamwork. Ability to make independent decisions when circumstances warrant such action. Ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public. Must have patience, tact, and willingness to deal with difficult residents, family, and staff. Must be able to relay information concerning a resident's condition. Must not pose a threat to the health and safety of other individuals in the workplace. Must be able to move intermittently throughout the workday. Meets general health requirements according to facility policy, including medical and physical exams and checking immunity status for various infectious diseases. Ability to assist in evacuation of residents during emergency situations. Ability to bend, stoop, kneel, crouch, perform overhead lifting and perform other common physical movements as needed for the position. May be subject to falls, burns from equipment, and/or odors throughout the day, encounter reactions from dust, tobacco smoke, disinfectants, and other air contaminants. Subject to exposure to infectious waste, diseases and/or conditions which include AIDS, Coronavirus, Hepatitis B, and Tuberculosis. May be subject to hostile or emotional residents, family members, visitors, or personnel. Must possess leadership, supervisory ability, and willingness to work harmoniously with and supervise other personnel. Must be able to follow oral and written instructions. Communicates with medical and nursing staff, and other departments. Subject to call-back during emergency conditions. Works at nursing station and throughout the facility. Subject to frequent interruptions. May work beyond normal working hours and on weekends holidays when necessary. Compliance as a Condition of Employment and Performance Appraisal Agreement to abide by all standards, policies, and procedures of the facility, including the facility's compliance and ethics program, is a condition of employment. Compliance will be a factor in evaluating job performance. Violations, including failure to report violations, will result in disciplinary action, up to and including termination. This job description is intended to convey the general scope of the major duties and responsibilities inherent in this position. Other tasks not listed here may be assigned by the Administrator. Periodic revision may be necessary to reflect changes in expectations placed on long-term care by various governmental agencies. This job description will be reviewed and/or revised annually and as needed. Individual performance will be evaluated using the following scale: Unsatisfactory: Achieves results which are far less than the standards identified for the performance factors rated. Needs Improvement: Achieves results which are less than the standards identified for the performance factors rated. Exhibits the potential to become a competent performer. May be new to job or need skill development. Meets Standards: Achieves results which meet the standards identified for the performance factors rated. This rating is the expected level of performance. Exceeds Standards: Achieves results which usually exceed the standards identified for the performance factors rated. Reasonable Accommodation Statement Consistent with the Americans with Disabilities Act (ADA), it is the policy of Rocky Mountain Care to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship . click apply for full job details
Position Summary The Commercial Sales & Development Manager is responsible for driving revenue growth and expanding market share within the commercial and industrial coatings division for Colours Inc. This position develops and executes strategic sales initiatives, leads sales performance within the assigned territory, and strengthens long-term client relationships. The role requires strong leadership capabilities, industry expertise, and the ability to build and implement effective sales strategies while fostering a high-performing sales culture. The Commercial Sales & Development Manager collaborates cross-functionally to align sales efforts with overall business objectives and ensure consistent execution of company standards. This position will be covering all of Illinois, Iowa, and Minnesota.
07/30/2026
Full time
Position Summary The Commercial Sales & Development Manager is responsible for driving revenue growth and expanding market share within the commercial and industrial coatings division for Colours Inc. This position develops and executes strategic sales initiatives, leads sales performance within the assigned territory, and strengthens long-term client relationships. The role requires strong leadership capabilities, industry expertise, and the ability to build and implement effective sales strategies while fostering a high-performing sales culture. The Commercial Sales & Development Manager collaborates cross-functionally to align sales efforts with overall business objectives and ensure consistent execution of company standards. This position will be covering all of Illinois, Iowa, and Minnesota.
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Lead Laboratory Support Services Specialist must possess comprehensive knowledge of clinical laboratory procedures, including specimen processing, documentation, and result management. The Lead Laboratory Support Services Specialist must have the ability to work effectively under pressure and prioritize tasks to meet deadlines while maintaining high standards of accuracy and efficiency. They should be capable of providing leadership and direction to team members, fostering a collaborative and supportive work environment. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers, and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment is functioning correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory Leadership Responsibilities: In the absence of the supervisor, the Lead Specialist assumes responsibility for the Processing department's smooth operation. They perform regularly assigned work and assist co-workers during times of increased workload or reduced staffing. Monitoring workflow, making staffing adjustments, and prioritizing tasks are among their key responsibilities. They also serve as a resource person and problem collaborator for team members, communicating employee requests, suggestions, and staffing needs to the supervisor. Additionally, they support and communicate decisions made by the supervisor regarding interpersonal conflicts within the work unit and share opportunities for improving processes with management. Encouraging and developing the employees they lead, the Lead Specialist actively engages in special projects or assignments made by the Processing Supervisor or Lab Manager. All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction. Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Highschool diploma or GED One plus years of computer proficiency experience One plus years of experience in a clinical laboratory including specimen processing One plus years of leadership experience, including mentoring and guiding team members, monitoring workflow, and making staffing adjustments One plus years of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm Schedule may change due to business needs Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge and understanding of laboratory equipment operation, such as centrifuges and copiers Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes An understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement . click apply for full job details
07/30/2026
Full time
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Lead Laboratory Support Services Specialist must possess comprehensive knowledge of clinical laboratory procedures, including specimen processing, documentation, and result management. The Lead Laboratory Support Services Specialist must have the ability to work effectively under pressure and prioritize tasks to meet deadlines while maintaining high standards of accuracy and efficiency. They should be capable of providing leadership and direction to team members, fostering a collaborative and supportive work environment. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers, and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment is functioning correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory Leadership Responsibilities: In the absence of the supervisor, the Lead Specialist assumes responsibility for the Processing department's smooth operation. They perform regularly assigned work and assist co-workers during times of increased workload or reduced staffing. Monitoring workflow, making staffing adjustments, and prioritizing tasks are among their key responsibilities. They also serve as a resource person and problem collaborator for team members, communicating employee requests, suggestions, and staffing needs to the supervisor. Additionally, they support and communicate decisions made by the supervisor regarding interpersonal conflicts within the work unit and share opportunities for improving processes with management. Encouraging and developing the employees they lead, the Lead Specialist actively engages in special projects or assignments made by the Processing Supervisor or Lab Manager. All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction. Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Highschool diploma or GED One plus years of computer proficiency experience One plus years of experience in a clinical laboratory including specimen processing One plus years of leadership experience, including mentoring and guiding team members, monitoring workflow, and making staffing adjustments One plus years of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm Schedule may change due to business needs Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge and understanding of laboratory equipment operation, such as centrifuges and copiers Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes An understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement . click apply for full job details
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. Working under the direction of the Essential Plan (EP) Sales & Account management and collectively with the Business Development and Community Outreach team, the Sales/Account Manager will interface with New York Health Plan to increase marketing synergy and drive overall membership growth. The EP Account Manager is a field-based role that establishes and cultivates strategic business relationships with key sales and market influencers, potential new customers, and related community institutions. The Essential Plan is for New Yorkers between the ages of 19-64. This position requires someone with tenacity to perform sales activities both indoors and outdoors. Function identified will be new Business to Business (B2B) opportunities for the purpose of prospecting and enrolling new Essential Plan eligible including vertical channels (dental, vision, fitness, colleges, trade schools, small businesses, as well as industry sectors identified by your manager) that support EP Growth strategy in key areas in New York. Training on all government programs will be conducted upon hire. This is an outside/field sales position Base Pay + Bonus Primary Responsibilities: Enroll eligible members in UHC Essential Plan Build and foster relationships with key accounts (provider offices, pharmacies, CBOs, housings, etc.) The EP Account Manager presents health plan information to providers, business advocacies, potential eligible and responsible for closing sales. Serve as point of contact for members to provide excellent service and enrollment experience Lead pipeline management Responsible for meeting or exceeding sales and enrollment expectations within assigned territory Conduct product information presentations in multiple settings, including in-home consultations Function independently and responsibly with minimal need for supervision Track and measure various sales event effectiveness and activities, events, leads & lead progress, sales, appointments, contacts, and relationship progress daily through internal systems. Provide input, support and feedback on promotional opportunities, benefits, and other issues Stay informed on UHC operations, provider network, premiums, member services, claims, explanation of benefits, processes and other services and issues to provide community partners, prospects, and members with accurate information, and provide feedback as appropriate Ability to manage multiple priorities including visiting provider offices on a regular basis and following up on leads in a timely fashion Ability to track a schedule to keep appointments on time and information pertaining to those appointments in timely manner Input consumer demographics and interactions into company systems as appropriate Performs other duties as required Demonstrated Skills: Execute excellent communication, interpersonal, time management and organizational skills Excellent relationship building skills Ability to be compassionate while selling Function independently and responsibly with minimal need for supervision Ability to manage multiple priorities as it relates to meeting enrollment goals Ability to communicate complex healthcare information to potential clients Required Qualifications: Marketplace Certified (Valid NYSOH Certified Application Counselor ID - CAC) in good standing or willing to obtain certification within 30 days of hire 1+ years of business-to-business (B2B), Business to consumer (B2C) Direct marketing, outside sales or community outreach experience Intermediate level of proficiency in MS Office (Outlook, Word, Excel, Power Point) Willing and able to travel locally up to 100% of time within assigned sales territories in this NYC market area requiring reliable transportation or access to public transportation Willing and able to work core business hours, Monday - Friday 8am-5pm and nights and weekends, when required Reside within commuting distance to New York Metropolitan area Bilingual English plus one or more of the following: Chinese (Cantonese, Mandarin, Fuzhounese), Korean, South Asian - Hindi, Bengali, Urdu, Punjabi, Tamil, Gujarati, Vietnamese, Filipino/Tagalog etc Preferred Qualifications 2+ years of business-to-business (B2B), Business to consumer (B2C) Direct marketing, outside sales or community outreach experience Experience working with communities of all different ethnicities, cultural backgrounds, diverse populations and/or underserved communities Previous outside sales and territory management experience Valid driver's license, good driving history and current automobile insurance Insured, dependable vehicle with current driver's license Health & Accident Insurance license required (company-sponsored) state health/life insurance; or willing to obtain license within 30 days of hire Established professional relationships with non-profits, community sources CBO's, religious/faith-based organizations FBO's in designated sales territory Demonstrated knowledge of Essential Plan Market Place marketing rules and regulations preferred, training in all lines of businesses will be provided Previous outside sales and territory management experience Act as a team player - work collaboratively with others (both inside the sales unit as well as outside) to achieve goals, relate to others in an open and accepting manner, keep others up to date on information they need, contribute ideas and support decisions made by the team and the organization, treat people with dignity and respect All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $19.23 to $38.46 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. ,
07/30/2026
Full time
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. Working under the direction of the Essential Plan (EP) Sales & Account management and collectively with the Business Development and Community Outreach team, the Sales/Account Manager will interface with New York Health Plan to increase marketing synergy and drive overall membership growth. The EP Account Manager is a field-based role that establishes and cultivates strategic business relationships with key sales and market influencers, potential new customers, and related community institutions. The Essential Plan is for New Yorkers between the ages of 19-64. This position requires someone with tenacity to perform sales activities both indoors and outdoors. Function identified will be new Business to Business (B2B) opportunities for the purpose of prospecting and enrolling new Essential Plan eligible including vertical channels (dental, vision, fitness, colleges, trade schools, small businesses, as well as industry sectors identified by your manager) that support EP Growth strategy in key areas in New York. Training on all government programs will be conducted upon hire. This is an outside/field sales position Base Pay + Bonus Primary Responsibilities: Enroll eligible members in UHC Essential Plan Build and foster relationships with key accounts (provider offices, pharmacies, CBOs, housings, etc.) The EP Account Manager presents health plan information to providers, business advocacies, potential eligible and responsible for closing sales. Serve as point of contact for members to provide excellent service and enrollment experience Lead pipeline management Responsible for meeting or exceeding sales and enrollment expectations within assigned territory Conduct product information presentations in multiple settings, including in-home consultations Function independently and responsibly with minimal need for supervision Track and measure various sales event effectiveness and activities, events, leads & lead progress, sales, appointments, contacts, and relationship progress daily through internal systems. Provide input, support and feedback on promotional opportunities, benefits, and other issues Stay informed on UHC operations, provider network, premiums, member services, claims, explanation of benefits, processes and other services and issues to provide community partners, prospects, and members with accurate information, and provide feedback as appropriate Ability to manage multiple priorities including visiting provider offices on a regular basis and following up on leads in a timely fashion Ability to track a schedule to keep appointments on time and information pertaining to those appointments in timely manner Input consumer demographics and interactions into company systems as appropriate Performs other duties as required Demonstrated Skills: Execute excellent communication, interpersonal, time management and organizational skills Excellent relationship building skills Ability to be compassionate while selling Function independently and responsibly with minimal need for supervision Ability to manage multiple priorities as it relates to meeting enrollment goals Ability to communicate complex healthcare information to potential clients Required Qualifications: Marketplace Certified (Valid NYSOH Certified Application Counselor ID - CAC) in good standing or willing to obtain certification within 30 days of hire 1+ years of business-to-business (B2B), Business to consumer (B2C) Direct marketing, outside sales or community outreach experience Intermediate level of proficiency in MS Office (Outlook, Word, Excel, Power Point) Willing and able to travel locally up to 100% of time within assigned sales territories in this NYC market area requiring reliable transportation or access to public transportation Willing and able to work core business hours, Monday - Friday 8am-5pm and nights and weekends, when required Reside within commuting distance to New York Metropolitan area Bilingual English plus one or more of the following: Chinese (Cantonese, Mandarin, Fuzhounese), Korean, South Asian - Hindi, Bengali, Urdu, Punjabi, Tamil, Gujarati, Vietnamese, Filipino/Tagalog etc Preferred Qualifications 2+ years of business-to-business (B2B), Business to consumer (B2C) Direct marketing, outside sales or community outreach experience Experience working with communities of all different ethnicities, cultural backgrounds, diverse populations and/or underserved communities Previous outside sales and territory management experience Valid driver's license, good driving history and current automobile insurance Insured, dependable vehicle with current driver's license Health & Accident Insurance license required (company-sponsored) state health/life insurance; or willing to obtain license within 30 days of hire Established professional relationships with non-profits, community sources CBO's, religious/faith-based organizations FBO's in designated sales territory Demonstrated knowledge of Essential Plan Market Place marketing rules and regulations preferred, training in all lines of businesses will be provided Previous outside sales and territory management experience Act as a team player - work collaboratively with others (both inside the sales unit as well as outside) to achieve goals, relate to others in an open and accepting manner, keep others up to date on information they need, contribute ideas and support decisions made by the team and the organization, treat people with dignity and respect All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $19.23 to $38.46 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. ,
We are seeking a highly technical and collaborative Senior Software Product Manager to lead the strategy, development, and lifecycle management of intelligent digital energy solutions. This role will own the software experience across IoT-connected devices, cloud platforms, mobile applications, analytics, and AI-driven technologies supporting residential, commercial & industrial (C&I), and utility-scale renewable energy systems. The ideal candidate combines deep technical understanding with strong business leadership and market insight to drive scalable, intelligent energy management solutions that integrate hardware and software into seamless customer experiences.
07/30/2026
Full time
We are seeking a highly technical and collaborative Senior Software Product Manager to lead the strategy, development, and lifecycle management of intelligent digital energy solutions. This role will own the software experience across IoT-connected devices, cloud platforms, mobile applications, analytics, and AI-driven technologies supporting residential, commercial & industrial (C&I), and utility-scale renewable energy systems. The ideal candidate combines deep technical understanding with strong business leadership and market insight to drive scalable, intelligent energy management solutions that integrate hardware and software into seamless customer experiences.
This position is Onsite. Our office is located at 161 Canal St. New York, NY and 136-02 Roosevelt Ave Flushing NY 11354. Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group , we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English, Cantonese and Mandarin, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment. At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. This role delivers face to face customer service to M&R and DSNP members-explaining benefits, resolving claims and billing issues, completing material requests, providing translations, and assisting with government program applications-while collaborating closely with a 7-member onsite team. This position is full-time on site (40 hours/week), Monday - Friday. Employees are required to work a shift between our normal business hours of 9:00am - 5:30pm EST. It may be necessary, given the business need, to work occasional overtime. We offer 2 weeks of introductory training and then continuous on the job training. The hours of the training will be 9:00am - 5:30pm EST, Monday - Friday. Primary Responsibilities: Customer Services responsibilities- Full M&R and DSNP training Provide in person Member services to both M&R and DSNP members with their languages (Cantonese / Mandarin) at retail store, services including but not limited to: Benefits Policies, Procedures and protocols (pre-auth, enrollments, renew rewards, etc ) Claim/billing issues (follow up calls with resolution to identified issues in timely manner, outbound calls to provider offices if needed) Fulfills material requests for Members Translations (company letters, as interpreter to work with other vendors) Assist members to apply for various government assistance programs, explore external non-profits organizations to provide help to needed Members Member Services Quality Programs Supports Support Member experience and quality programs to improve Member satisfaction NPS score and Star rating Assist outbound calls projects (HRA, seminar RSVPs, other quality call projects) Support House Call program/activities at retail sites Attend in person MES event and assist on Q&A sessions Arrange small session educational seminars to promote UHC tools that will be benefit Members (website, catalog ordering, etc) As interpreter, assist Members to complete quality related surveys and close gap in care activities to enhance plan's star rating Attend community activities to promote retails Medicare Growth Medicare Sales and Enrollment Supports Must obtain Health license and Complete Medicare certification to support enrollment Encourage Member referral program after servicing Introduce plans to Members and Prospects for conversions and new enrollments Need to handle Member conversion applications process and sign-up Medicare prospects as sales back up Promote sales-related seminars and events at retail You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 3+ years of customer service experience analyzing and solving customer problems Experience with Windows based programs including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook Bilingual Fluency in English, Cantonese and Mandarin Must be willing to obtain Health license after 6 months of employment Ability to travel up to 10% on local retail locations as needed Must reside within a commutable distance to the office located at 161 Canal St. New York, NY and 136-02 Roosevelt Ave Flushing NY 11354 Ability to work full-time on site (40 hours/week), Monday - Friday. Employees are required to work a shift between our normal business hours of 9:00am - 5:30pm EST. It may be necessary, given the business need, to work occasional overtime Preferred Qualifications: Bilingual Fluency in English, Fuzhouese and Toishanese Healthcare Industry experience Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $20 - $36 hourly based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
07/30/2026
Full time
This position is Onsite. Our office is located at 161 Canal St. New York, NY and 136-02 Roosevelt Ave Flushing NY 11354. Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group , we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English, Cantonese and Mandarin, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment. At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. This role delivers face to face customer service to M&R and DSNP members-explaining benefits, resolving claims and billing issues, completing material requests, providing translations, and assisting with government program applications-while collaborating closely with a 7-member onsite team. This position is full-time on site (40 hours/week), Monday - Friday. Employees are required to work a shift between our normal business hours of 9:00am - 5:30pm EST. It may be necessary, given the business need, to work occasional overtime. We offer 2 weeks of introductory training and then continuous on the job training. The hours of the training will be 9:00am - 5:30pm EST, Monday - Friday. Primary Responsibilities: Customer Services responsibilities- Full M&R and DSNP training Provide in person Member services to both M&R and DSNP members with their languages (Cantonese / Mandarin) at retail store, services including but not limited to: Benefits Policies, Procedures and protocols (pre-auth, enrollments, renew rewards, etc ) Claim/billing issues (follow up calls with resolution to identified issues in timely manner, outbound calls to provider offices if needed) Fulfills material requests for Members Translations (company letters, as interpreter to work with other vendors) Assist members to apply for various government assistance programs, explore external non-profits organizations to provide help to needed Members Member Services Quality Programs Supports Support Member experience and quality programs to improve Member satisfaction NPS score and Star rating Assist outbound calls projects (HRA, seminar RSVPs, other quality call projects) Support House Call program/activities at retail sites Attend in person MES event and assist on Q&A sessions Arrange small session educational seminars to promote UHC tools that will be benefit Members (website, catalog ordering, etc) As interpreter, assist Members to complete quality related surveys and close gap in care activities to enhance plan's star rating Attend community activities to promote retails Medicare Growth Medicare Sales and Enrollment Supports Must obtain Health license and Complete Medicare certification to support enrollment Encourage Member referral program after servicing Introduce plans to Members and Prospects for conversions and new enrollments Need to handle Member conversion applications process and sign-up Medicare prospects as sales back up Promote sales-related seminars and events at retail You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 3+ years of customer service experience analyzing and solving customer problems Experience with Windows based programs including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook Bilingual Fluency in English, Cantonese and Mandarin Must be willing to obtain Health license after 6 months of employment Ability to travel up to 10% on local retail locations as needed Must reside within a commutable distance to the office located at 161 Canal St. New York, NY and 136-02 Roosevelt Ave Flushing NY 11354 Ability to work full-time on site (40 hours/week), Monday - Friday. Employees are required to work a shift between our normal business hours of 9:00am - 5:30pm EST. It may be necessary, given the business need, to work occasional overtime Preferred Qualifications: Bilingual Fluency in English, Fuzhouese and Toishanese Healthcare Industry experience Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $20 - $36 hourly based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Who We AreAt Manchester Mills, a division of Guest Worldwide, we believe in the power of life's little comforts - delivering uniquely exceptional guest experiences through uncompromising quality and a relentless passion for innovation. As one of the world's leading hospitality textile producers, we are committed to meeting the ever-changing needs of our customers, while making responsible choices to shrink our ecological footprint. Learn more by visiting Purpose:This position is primarily focused on generating revenue from the acquisition of new accounts within the Independent Channel. Sales targets are determined by a set of criteria established and assigned by sales management. The utilization of strategic and diligent prospecting along with disciplined planning, excellent relationship building and closing skills is essential to consistently developing a successful pipeline of new account revenue. Collaboration with the Corporate Accounts Management Group team and the Guest Supply field sales team in the assigned region will also be key in maximizing results.This position will be located in the sales region supported by the role and will include travel within your assigned territory, to management groups in additional territories (as needed) and to trade shows (as needed). Territory includes prospective accounts in multiple states in a defined geographic regionPrimary Responsibilities:New business acquisition in Support of Manchester Mills Consistently generate revenue from new accounts within the Independent hotel market to meet or exceed the sales target determined for the territory. Achieve assigned sales goals and metrics. Development of an overall territory plan and strategy that identifies the customers and products needed to deliver sales targets and leverages relationships of Guest Supply TMs in the territory to increase pipeline. Build strong relationships across a variety of customer organizational levels and functions at target properties (GM, Rooms / Operations, Housekeeping, Procurement). Gathers relevant information about prospects to be used in the selling process. Sells leveraging the strength of brands, innovations and product features/benefits, and not solely based on price and service levels. Prepare powerful presentations, negotiate/quote pricing and terms in collaboration with strategic partners within the organization, management of the process of onboarding new customers and transition from lead generation to long term customer with an assigned account manager. With support from sales leadership is beginning to manage more complex selling situations, including determining the relevant stakeholders within a customer and customizing messaging /solutions for successful account acquisition and developing more complex product solutions, including stock, custom, and retail brand partnerships.Support MM manufactured (and strategically sourced) textile products' sales growth for Guest Supply distribution Prepare TMs for textile product presentations via phone consultation and skype meetings. Participate in regional and district meetings as the manufacturer sales rep supporting the territory sales team. Join TMs for customer sales presentations when there is significant volume for new textile business. Participate as needed at Trade Shows as the manufacturer sales rep. Uses a CRM system to promptly and accurately document sales activities, keep track of plans, pipeline development, and progress of prospective opportunities. Participates on project teams, communicates cross-functionally with internal departments, and performs other duties as assigned. Provide industry/regional competitive insights and strategic feedback to ensure MM open line portfolio meets the needs of the competitive market and keeps pace with industry trend. Analyze with strategic internal partners around the regional sales performance as it related to products, portfolio, price, availability, etc. Identify product GAPS and opportunities. Work with relevant team members to provide MM solutions to grow the business. Responsibilities for margin management and category management related to the MM goals.Education:Bachelor's Degree or equivalent experience. Business, Sales, MarketingExperience: Minimum of three to four years of successful sales experience. One to two years of sales experience with a focus on New Business Development/New Account Acquisition including both inside and outside sales. Hospitality Industry and/or Textile Experience a plusSkills: Professional, polished telephone presence and face-to-face demeanor. Exceptional verbal and written communication, negotiation and active listening skills. Ability to ask meaningful questions to help identify and solve customer needs. Professionally persistent with great follow up. Strong organizational skills. Ability to understand and retain information on a large portfolio of products and brands. Strong proficiency with basic computer hardware and software (MicroSoft Office: Word, Excel, PowerPoint and CRM). Strong Analytical skills around multiple data systems Self-motivated and enjoys working independently while ability to collaborate and communicate with cross functional teams in various locations.
07/30/2026
Who We AreAt Manchester Mills, a division of Guest Worldwide, we believe in the power of life's little comforts - delivering uniquely exceptional guest experiences through uncompromising quality and a relentless passion for innovation. As one of the world's leading hospitality textile producers, we are committed to meeting the ever-changing needs of our customers, while making responsible choices to shrink our ecological footprint. Learn more by visiting Purpose:This position is primarily focused on generating revenue from the acquisition of new accounts within the Independent Channel. Sales targets are determined by a set of criteria established and assigned by sales management. The utilization of strategic and diligent prospecting along with disciplined planning, excellent relationship building and closing skills is essential to consistently developing a successful pipeline of new account revenue. Collaboration with the Corporate Accounts Management Group team and the Guest Supply field sales team in the assigned region will also be key in maximizing results.This position will be located in the sales region supported by the role and will include travel within your assigned territory, to management groups in additional territories (as needed) and to trade shows (as needed). Territory includes prospective accounts in multiple states in a defined geographic regionPrimary Responsibilities:New business acquisition in Support of Manchester Mills Consistently generate revenue from new accounts within the Independent hotel market to meet or exceed the sales target determined for the territory. Achieve assigned sales goals and metrics. Development of an overall territory plan and strategy that identifies the customers and products needed to deliver sales targets and leverages relationships of Guest Supply TMs in the territory to increase pipeline. Build strong relationships across a variety of customer organizational levels and functions at target properties (GM, Rooms / Operations, Housekeeping, Procurement). Gathers relevant information about prospects to be used in the selling process. Sells leveraging the strength of brands, innovations and product features/benefits, and not solely based on price and service levels. Prepare powerful presentations, negotiate/quote pricing and terms in collaboration with strategic partners within the organization, management of the process of onboarding new customers and transition from lead generation to long term customer with an assigned account manager. With support from sales leadership is beginning to manage more complex selling situations, including determining the relevant stakeholders within a customer and customizing messaging /solutions for successful account acquisition and developing more complex product solutions, including stock, custom, and retail brand partnerships.Support MM manufactured (and strategically sourced) textile products' sales growth for Guest Supply distribution Prepare TMs for textile product presentations via phone consultation and skype meetings. Participate in regional and district meetings as the manufacturer sales rep supporting the territory sales team. Join TMs for customer sales presentations when there is significant volume for new textile business. Participate as needed at Trade Shows as the manufacturer sales rep. Uses a CRM system to promptly and accurately document sales activities, keep track of plans, pipeline development, and progress of prospective opportunities. Participates on project teams, communicates cross-functionally with internal departments, and performs other duties as assigned. Provide industry/regional competitive insights and strategic feedback to ensure MM open line portfolio meets the needs of the competitive market and keeps pace with industry trend. Analyze with strategic internal partners around the regional sales performance as it related to products, portfolio, price, availability, etc. Identify product GAPS and opportunities. Work with relevant team members to provide MM solutions to grow the business. Responsibilities for margin management and category management related to the MM goals.Education:Bachelor's Degree or equivalent experience. Business, Sales, MarketingExperience: Minimum of three to four years of successful sales experience. One to two years of sales experience with a focus on New Business Development/New Account Acquisition including both inside and outside sales. Hospitality Industry and/or Textile Experience a plusSkills: Professional, polished telephone presence and face-to-face demeanor. Exceptional verbal and written communication, negotiation and active listening skills. Ability to ask meaningful questions to help identify and solve customer needs. Professionally persistent with great follow up. Strong organizational skills. Ability to understand and retain information on a large portfolio of products and brands. Strong proficiency with basic computer hardware and software (MicroSoft Office: Word, Excel, PowerPoint and CRM). Strong Analytical skills around multiple data systems Self-motivated and enjoys working independently while ability to collaborate and communicate with cross functional teams in various locations.
Sr. Distinguished Applied Researcher Overview: At Capital One, we are creating trustworthy and reliable AI systems, changing banking for good. For years, Capital One has been leading the industry in using machine learning to create real-time, intelligent, automated customer experiences. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to building world-class applied science and engineering teams and continue our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build. Team Description: The AI Foundations team is at the center of bringing our vision for AI at Capital One to life. Our work touches every aspect of the research life cycle, from partnering with Academia to building production systems. We work with product, technology and business leaders to apply the state of the art in AI to our business. This is an individual contributor (IC) role driving strategic direction through collaboration with Applied Science, Engineering and Product leaders across Capital One. As a well-respected IC leader, you will guide and mentor a team of applied scientists and their managers without being a direct people leader. You will be expected to be an external leader representing Capital One in the research community, collaborating with prominent faculty members in the relevant AI research community. In this role, you will: Partner with a cross-functional team of data scientists, software engineers, machine learning engineers and product managers to deliver AI-powered products that change how customers interact with their money. Leverage a broad stack of technologies - Pytorch, AWS Ultraclusters, Huggingface, Lightning, VectorDBs, and more - to reveal the insights hidden within huge volumes of numeric and textual data. Build AI foundation models through all phases of development, from design through training, evaluation, validation, and implementation. Engage in high impact applied research to take the latest AI developments and push them into the next generation of customer experiences. Flex your interpersonal skills to translate the complexity of your work into tangible business goals. The Ideal Candidate : You love the process of analyzing and creating, but also share our passion to do the right thing. You know at the end of the day it's about making the right decision for our customers. Innovative. You continually research and evaluate emerging technologies. You stay current on published state-of-the-art methods, technologies, and applications and seek out opportunities to apply them. Creative. You thrive on bringing definition to big, undefined problems. You love asking questions and pushing hard to find answers. You're not afraid to share a new idea. A leader. You challenge conventional thinking and work with stakeholders to identify and improve the status quo. You're passionate about talent development for your own team and beyond. Technical. You're comfortable with open-source languages and are passionate about developing further. You have hands-on experience developing AI foundation models and solutions using open-source tools and cloud computing platforms. Has a deep understanding of the foundations of AI methodologies. Experience building large deep learning models, whether on language, images, events, or graphs, as well as expertise in one or more of the following: training optimization, self-supervised learning, robustness, explainability, RLHF. An engineering mindset as shown by a track record of delivering models at scale both in terms of training data and inference volumes. Experience in delivering libraries, platform level code or solution level code to existing products. A professional with a track record of coming up with new ideas or improving upon existing ideas in machine learning, demonstrated by accomplishments such as first author publications or projects. Possess the ability to own and pursue a research agenda, including choosing impactful research problems and autonomously carrying out long-running projects. Key Responsibilities: Partner with a cross-functional team of scientists, machine learning engineers, software engineers, and product managers to deliver AI-powered platforms and solutions that change how customers interact with their money. Build AI foundation models through all phases of development, from design through training, evaluation, validation, and implementation. Engage in high impact applied research to take the latest AI developments and push them into the next generation of customer experiences. Leverage a broad stack of technologies - Pytorch, AWS Ultraclusters, Huggingface, Lightning, VectorDBs, and more - to reveal the insights hidden within huge volumes of numeric and textual data. Flex your interpersonal skills to translate the complexity of your work into tangible business goals. Basic Qualifications: PhD in Electrical Engineering, Computer Engineering, Computer Science, AI, Mathematics, or related fields plus 6 years of experience in Applied Research or M.S. in Electrical Engineering, Computer Engineering, Computer Science, AI, Mathematics, or related fields plus 8 years of experience in Applied Research Preferred Qualifications: PhD in Computer Science, Machine Learning, Computer Engineering, Applied Mathematics, Electrical Engineering or related fields LLM PhD focus on NLP or Masters with 10 years of industrial NLP research experience Core contributor to team that has trained a large language model from scratch (10B + parameters, 500B+ tokens) Numerous publications at ACL, NAACL and EMNLP, Neurips, ICML or ICLR on topics related to the pre-training of large language models (e.g. technical reports of pre-trained LLMs, SSL techniques, model pre-training optimization) Has worked on an LLM (open source or commercial) that is currently available for use Demonstrated ability to guide the technical direction of a large-scale model training team Experience working with 500+ node clusters of GPUs Has worked on LLM scaled to 70B parameters and 1T+ tokens Experience with common training optimization frameworks (deep speed, nemo) Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Sales Territory: $311,900 - $356,000 for Sr. Distinguished Applied Researcher Cambridge, MA: $343,100 - $391,600 for Sr. Distinguished Applied Researcher McLean, VA: $343,100 - $391,600 for Sr. Distinguished Applied Researcher New York, NY: $374,300 - $427,200 for Sr. Distinguished Applied Researcher San Francisco, CA: $374,300 - $427,200 for Sr. Distinguished Applied Researcher Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . click apply for full job details
07/30/2026
Full time
Sr. Distinguished Applied Researcher Overview: At Capital One, we are creating trustworthy and reliable AI systems, changing banking for good. For years, Capital One has been leading the industry in using machine learning to create real-time, intelligent, automated customer experiences. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to building world-class applied science and engineering teams and continue our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build. Team Description: The AI Foundations team is at the center of bringing our vision for AI at Capital One to life. Our work touches every aspect of the research life cycle, from partnering with Academia to building production systems. We work with product, technology and business leaders to apply the state of the art in AI to our business. This is an individual contributor (IC) role driving strategic direction through collaboration with Applied Science, Engineering and Product leaders across Capital One. As a well-respected IC leader, you will guide and mentor a team of applied scientists and their managers without being a direct people leader. You will be expected to be an external leader representing Capital One in the research community, collaborating with prominent faculty members in the relevant AI research community. In this role, you will: Partner with a cross-functional team of data scientists, software engineers, machine learning engineers and product managers to deliver AI-powered products that change how customers interact with their money. Leverage a broad stack of technologies - Pytorch, AWS Ultraclusters, Huggingface, Lightning, VectorDBs, and more - to reveal the insights hidden within huge volumes of numeric and textual data. Build AI foundation models through all phases of development, from design through training, evaluation, validation, and implementation. Engage in high impact applied research to take the latest AI developments and push them into the next generation of customer experiences. Flex your interpersonal skills to translate the complexity of your work into tangible business goals. The Ideal Candidate : You love the process of analyzing and creating, but also share our passion to do the right thing. You know at the end of the day it's about making the right decision for our customers. Innovative. You continually research and evaluate emerging technologies. You stay current on published state-of-the-art methods, technologies, and applications and seek out opportunities to apply them. Creative. You thrive on bringing definition to big, undefined problems. You love asking questions and pushing hard to find answers. You're not afraid to share a new idea. A leader. You challenge conventional thinking and work with stakeholders to identify and improve the status quo. You're passionate about talent development for your own team and beyond. Technical. You're comfortable with open-source languages and are passionate about developing further. You have hands-on experience developing AI foundation models and solutions using open-source tools and cloud computing platforms. Has a deep understanding of the foundations of AI methodologies. Experience building large deep learning models, whether on language, images, events, or graphs, as well as expertise in one or more of the following: training optimization, self-supervised learning, robustness, explainability, RLHF. An engineering mindset as shown by a track record of delivering models at scale both in terms of training data and inference volumes. Experience in delivering libraries, platform level code or solution level code to existing products. A professional with a track record of coming up with new ideas or improving upon existing ideas in machine learning, demonstrated by accomplishments such as first author publications or projects. Possess the ability to own and pursue a research agenda, including choosing impactful research problems and autonomously carrying out long-running projects. Key Responsibilities: Partner with a cross-functional team of scientists, machine learning engineers, software engineers, and product managers to deliver AI-powered platforms and solutions that change how customers interact with their money. Build AI foundation models through all phases of development, from design through training, evaluation, validation, and implementation. Engage in high impact applied research to take the latest AI developments and push them into the next generation of customer experiences. Leverage a broad stack of technologies - Pytorch, AWS Ultraclusters, Huggingface, Lightning, VectorDBs, and more - to reveal the insights hidden within huge volumes of numeric and textual data. Flex your interpersonal skills to translate the complexity of your work into tangible business goals. Basic Qualifications: PhD in Electrical Engineering, Computer Engineering, Computer Science, AI, Mathematics, or related fields plus 6 years of experience in Applied Research or M.S. in Electrical Engineering, Computer Engineering, Computer Science, AI, Mathematics, or related fields plus 8 years of experience in Applied Research Preferred Qualifications: PhD in Computer Science, Machine Learning, Computer Engineering, Applied Mathematics, Electrical Engineering or related fields LLM PhD focus on NLP or Masters with 10 years of industrial NLP research experience Core contributor to team that has trained a large language model from scratch (10B + parameters, 500B+ tokens) Numerous publications at ACL, NAACL and EMNLP, Neurips, ICML or ICLR on topics related to the pre-training of large language models (e.g. technical reports of pre-trained LLMs, SSL techniques, model pre-training optimization) Has worked on an LLM (open source or commercial) that is currently available for use Demonstrated ability to guide the technical direction of a large-scale model training team Experience working with 500+ node clusters of GPUs Has worked on LLM scaled to 70B parameters and 1T+ tokens Experience with common training optimization frameworks (deep speed, nemo) Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Sales Territory: $311,900 - $356,000 for Sr. Distinguished Applied Researcher Cambridge, MA: $343,100 - $391,600 for Sr. Distinguished Applied Researcher McLean, VA: $343,100 - $391,600 for Sr. Distinguished Applied Researcher New York, NY: $374,300 - $427,200 for Sr. Distinguished Applied Researcher San Francisco, CA: $374,300 - $427,200 for Sr. Distinguished Applied Researcher Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . click apply for full job details
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Lead Laboratory Support Services Specialist must possess comprehensive knowledge of clinical laboratory procedures, including specimen processing, documentation, and result management. The Lead Laboratory Support Services Specialist must have the ability to work effectively under pressure and prioritize tasks to meet deadlines while maintaining high standards of accuracy and efficiency. They should be capable of providing leadership and direction to team members, fostering a collaborative and supportive work environment. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers, and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment is functioning correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory Leadership Responsibilities: In the absence of the supervisor, the Lead Specialist assumes responsibility for the Processing department's smooth operation. They perform regularly assigned work and assist co-workers during times of increased workload or reduced staffing. Monitoring workflow, making staffing adjustments, and prioritizing tasks are among their key responsibilities. They also serve as a resource person and problem collaborator for team members, communicating employee requests, suggestions, and staffing needs to the supervisor. Additionally, they support and communicate decisions made by the supervisor regarding interpersonal conflicts within the work unit and share opportunities for improving processes with management. Encouraging and developing the employees they lead, the Lead Specialist actively engages in special projects or assignments made by the Processing Supervisor or Lab Manager. All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction. Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Highschool diploma or GED One plus years of computer proficiency experience One plus years of experience in a clinical laboratory including specimen processing One plus years of leadership experience, including mentoring and guiding team members, monitoring workflow, and making staffing adjustments One plus years of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm Schedule may change due to business needs Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge and understanding of laboratory equipment operation, such as centrifuges and copiers Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes An understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement . click apply for full job details
07/30/2026
Full time
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Lead Laboratory Support Services Specialist must possess comprehensive knowledge of clinical laboratory procedures, including specimen processing, documentation, and result management. The Lead Laboratory Support Services Specialist must have the ability to work effectively under pressure and prioritize tasks to meet deadlines while maintaining high standards of accuracy and efficiency. They should be capable of providing leadership and direction to team members, fostering a collaborative and supportive work environment. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers, and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment is functioning correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory Leadership Responsibilities: In the absence of the supervisor, the Lead Specialist assumes responsibility for the Processing department's smooth operation. They perform regularly assigned work and assist co-workers during times of increased workload or reduced staffing. Monitoring workflow, making staffing adjustments, and prioritizing tasks are among their key responsibilities. They also serve as a resource person and problem collaborator for team members, communicating employee requests, suggestions, and staffing needs to the supervisor. Additionally, they support and communicate decisions made by the supervisor regarding interpersonal conflicts within the work unit and share opportunities for improving processes with management. Encouraging and developing the employees they lead, the Lead Specialist actively engages in special projects or assignments made by the Processing Supervisor or Lab Manager. All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction. Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Highschool diploma or GED One plus years of computer proficiency experience One plus years of experience in a clinical laboratory including specimen processing One plus years of leadership experience, including mentoring and guiding team members, monitoring workflow, and making staffing adjustments One plus years of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm Schedule may change due to business needs Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge and understanding of laboratory equipment operation, such as centrifuges and copiers Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes An understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement . click apply for full job details
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Manages assigned staff in order to ensure steady workflow balance and high quality outcomes: Effectively directs and facilitates a multidisciplinary team to achieve its desired outcome; creates a culture supportive of personnel, fostering individual motivation, teamwork and high levels of performance and accountability, and staff retention; supports a collaborative, participative management style; fosters teamwork atmosphere between business and clinical stakeholders; maintains close business relationship with associates at the regional and local levels by ensuring onsite and virtual presence at regular intervals and during special events Knows, understands, incorporates, and demonstrates the Optum360 and client Mission, Vision, and Values in behaviors, practices, and decisions. Provides system level oversight for the development of processes and initiatives designed to improve Revenue Cycle performance in assigned areas Provides Facility/Center of Excellence level oversight for Optum360 programs and initiatives related to assigned HIM activities, working with the department's Managers, Directors and the Regional Area Directors, as warranted. Ensures adherence to standardized policies/practices and only on an exception basis identifies, recommends and seeks approval for going outside of standardized policies and/or practices Effectively participates in sectional Quality Assurance, Client and/or Patient Satisfaction, Employee Engagement and Process Improvement activities; ensuring associate understanding and commitment, as well as expected process improvement outcomes Maintains and demonstrates expert knowledge of the application of HIM processes and best practices; drives the integration of Optum360 HIM related business objectives within the client environment Educates and consults at assigned facility and/or Operation Centers staff and leadership regarding assigned performance guidelines and standards for HIM services Identifies action plans to improve the quality of services in a cost-efficient manner and facilitates plan implementation Prepares required reports using statistically sound information, displaying content in easily understandable format; escalates to the Director any unfavorable trends Maintains a working knowledge of applicable federal, state, and local laws and regulations, Optum360's Compliance, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior Operational knowledge of Federal and State regulations pertaining to patient admissions, as well as standards from regulatory agencies and accrediting organizations (DHS, HCFA, OSHA, TJC) Ability to recognize necessary changes in priority of tasks and allocation of resources, and bring them to the attention of Optum360 leadership, as required Demonstrated knowledge of process improvement techniques are essential to success, as is the ability to be a self-starter and work independently to move projects successfully forward You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications High School Diploma/GED 2+ years of supervisory experience 2+ years of experience in Acute care in medical records department 2+ years of experience with healthcare revenue cycle Preferred Qualifications: Associate or bachelor's Degree RHIT RHIA licensure Release of information knowledge Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $49,700 to $88,800 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
07/30/2026
Full time
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: Manages assigned staff in order to ensure steady workflow balance and high quality outcomes: Effectively directs and facilitates a multidisciplinary team to achieve its desired outcome; creates a culture supportive of personnel, fostering individual motivation, teamwork and high levels of performance and accountability, and staff retention; supports a collaborative, participative management style; fosters teamwork atmosphere between business and clinical stakeholders; maintains close business relationship with associates at the regional and local levels by ensuring onsite and virtual presence at regular intervals and during special events Knows, understands, incorporates, and demonstrates the Optum360 and client Mission, Vision, and Values in behaviors, practices, and decisions. Provides system level oversight for the development of processes and initiatives designed to improve Revenue Cycle performance in assigned areas Provides Facility/Center of Excellence level oversight for Optum360 programs and initiatives related to assigned HIM activities, working with the department's Managers, Directors and the Regional Area Directors, as warranted. Ensures adherence to standardized policies/practices and only on an exception basis identifies, recommends and seeks approval for going outside of standardized policies and/or practices Effectively participates in sectional Quality Assurance, Client and/or Patient Satisfaction, Employee Engagement and Process Improvement activities; ensuring associate understanding and commitment, as well as expected process improvement outcomes Maintains and demonstrates expert knowledge of the application of HIM processes and best practices; drives the integration of Optum360 HIM related business objectives within the client environment Educates and consults at assigned facility and/or Operation Centers staff and leadership regarding assigned performance guidelines and standards for HIM services Identifies action plans to improve the quality of services in a cost-efficient manner and facilitates plan implementation Prepares required reports using statistically sound information, displaying content in easily understandable format; escalates to the Director any unfavorable trends Maintains a working knowledge of applicable federal, state, and local laws and regulations, Optum360's Compliance, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior Operational knowledge of Federal and State regulations pertaining to patient admissions, as well as standards from regulatory agencies and accrediting organizations (DHS, HCFA, OSHA, TJC) Ability to recognize necessary changes in priority of tasks and allocation of resources, and bring them to the attention of Optum360 leadership, as required Demonstrated knowledge of process improvement techniques are essential to success, as is the ability to be a self-starter and work independently to move projects successfully forward You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications High School Diploma/GED 2+ years of supervisory experience 2+ years of experience in Acute care in medical records department 2+ years of experience with healthcare revenue cycle Preferred Qualifications: Associate or bachelor's Degree RHIT RHIA licensure Release of information knowledge Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $49,700 to $88,800 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
This position is Onsite. Our office is located at 161 Canal St. New York, NY and 136-02 Roosevelt Ave Flushing NY 11354. Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group , we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English, Cantonese and Mandarin, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment. At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. This role delivers face to face customer service to M&R and DSNP members-explaining benefits, resolving claims and billing issues, completing material requests, providing translations, and assisting with government program applications-while collaborating closely with a 7-member onsite team. This position is full-time on site (40 hours/week), Monday - Friday. Employees are required to work a shift between our normal business hours of 9:00am - 5:30pm EST. It may be necessary, given the business need, to work occasional overtime. We offer 2 weeks of introductory training and then continuous on the job training. The hours of the training will be 9:00am - 5:30pm EST, Monday - Friday. Primary Responsibilities: Customer Services responsibilities- Full M&R and DSNP training Provide in person Member services to both M&R and DSNP members with their languages (Cantonese / Mandarin) at retail store, services including but not limited to: Benefits Policies, Procedures and protocols (pre-auth, enrollments, renew rewards, etc ) Claim/billing issues (follow up calls with resolution to identified issues in timely manner, outbound calls to provider offices if needed) Fulfills material requests for Members Translations (company letters, as interpreter to work with other vendors) Assist members to apply for various government assistance programs, explore external non-profits organizations to provide help to needed Members Member Services Quality Programs Supports Support Member experience and quality programs to improve Member satisfaction NPS score and Star rating Assist outbound calls projects (HRA, seminar RSVPs, other quality call projects) Support House Call program/activities at retail sites Attend in person MES event and assist on Q&A sessions Arrange small session educational seminars to promote UHC tools that will be benefit Members (website, catalog ordering, etc) As interpreter, assist Members to complete quality related surveys and close gap in care activities to enhance plan's star rating Attend community activities to promote retails Medicare Growth Medicare Sales and Enrollment Supports Must obtain Health license and Complete Medicare certification to support enrollment Encourage Member referral program after servicing Introduce plans to Members and Prospects for conversions and new enrollments Need to handle Member conversion applications process and sign-up Medicare prospects as sales back up Promote sales-related seminars and events at retail You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 3+ years of customer service experience analyzing and solving customer problems Experience with Windows based programs including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook Bilingual Fluency in English, Cantonese and Mandarin Must be willing to obtain Health license after 6 months of employment Ability to travel up to 10% on local retail locations as needed Must reside within a commutable distance to the office located at 161 Canal St. New York, NY and 136-02 Roosevelt Ave Flushing NY 11354 Ability to work full-time on site (40 hours/week), Monday - Friday. Employees are required to work a shift between our normal business hours of 9:00am - 5:30pm EST. It may be necessary, given the business need, to work occasional overtime Preferred Qualifications: Bilingual Fluency in English, Fuzhouese and Toishanese Healthcare Industry experience Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $20 - $36 hourly based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
07/30/2026
Full time
This position is Onsite. Our office is located at 161 Canal St. New York, NY and 136-02 Roosevelt Ave Flushing NY 11354. Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group , we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English, Cantonese and Mandarin, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment. At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together. This role delivers face to face customer service to M&R and DSNP members-explaining benefits, resolving claims and billing issues, completing material requests, providing translations, and assisting with government program applications-while collaborating closely with a 7-member onsite team. This position is full-time on site (40 hours/week), Monday - Friday. Employees are required to work a shift between our normal business hours of 9:00am - 5:30pm EST. It may be necessary, given the business need, to work occasional overtime. We offer 2 weeks of introductory training and then continuous on the job training. The hours of the training will be 9:00am - 5:30pm EST, Monday - Friday. Primary Responsibilities: Customer Services responsibilities- Full M&R and DSNP training Provide in person Member services to both M&R and DSNP members with their languages (Cantonese / Mandarin) at retail store, services including but not limited to: Benefits Policies, Procedures and protocols (pre-auth, enrollments, renew rewards, etc ) Claim/billing issues (follow up calls with resolution to identified issues in timely manner, outbound calls to provider offices if needed) Fulfills material requests for Members Translations (company letters, as interpreter to work with other vendors) Assist members to apply for various government assistance programs, explore external non-profits organizations to provide help to needed Members Member Services Quality Programs Supports Support Member experience and quality programs to improve Member satisfaction NPS score and Star rating Assist outbound calls projects (HRA, seminar RSVPs, other quality call projects) Support House Call program/activities at retail sites Attend in person MES event and assist on Q&A sessions Arrange small session educational seminars to promote UHC tools that will be benefit Members (website, catalog ordering, etc) As interpreter, assist Members to complete quality related surveys and close gap in care activities to enhance plan's star rating Attend community activities to promote retails Medicare Growth Medicare Sales and Enrollment Supports Must obtain Health license and Complete Medicare certification to support enrollment Encourage Member referral program after servicing Introduce plans to Members and Prospects for conversions and new enrollments Need to handle Member conversion applications process and sign-up Medicare prospects as sales back up Promote sales-related seminars and events at retail You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 3+ years of customer service experience analyzing and solving customer problems Experience with Windows based programs including Microsoft Word, Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook Bilingual Fluency in English, Cantonese and Mandarin Must be willing to obtain Health license after 6 months of employment Ability to travel up to 10% on local retail locations as needed Must reside within a commutable distance to the office located at 161 Canal St. New York, NY and 136-02 Roosevelt Ave Flushing NY 11354 Ability to work full-time on site (40 hours/week), Monday - Friday. Employees are required to work a shift between our normal business hours of 9:00am - 5:30pm EST. It may be necessary, given the business need, to work occasional overtime Preferred Qualifications: Bilingual Fluency in English, Fuzhouese and Toishanese Healthcare Industry experience Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $20 - $36 hourly based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Lead Laboratory Support Services Specialist must possess comprehensive knowledge of clinical laboratory procedures, including specimen processing, documentation, and result management. The Lead Laboratory Support Services Specialist must have the ability to work effectively under pressure and prioritize tasks to meet deadlines while maintaining high standards of accuracy and efficiency. They should be capable of providing leadership and direction to team members, fostering a collaborative and supportive work environment. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers, and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment is functioning correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory Leadership Responsibilities: In the absence of the supervisor, the Lead Specialist assumes responsibility for the Processing department's smooth operation. They perform regularly assigned work and assist co-workers during times of increased workload or reduced staffing. Monitoring workflow, making staffing adjustments, and prioritizing tasks are among their key responsibilities. They also serve as a resource person and problem collaborator for team members, communicating employee requests, suggestions, and staffing needs to the supervisor. Additionally, they support and communicate decisions made by the supervisor regarding interpersonal conflicts within the work unit and share opportunities for improving processes with management. Encouraging and developing the employees they lead, the Lead Specialist actively engages in special projects or assignments made by the Processing Supervisor or Lab Manager. All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction. Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Highschool diploma or GED One plus years of computer proficiency experience One plus years of experience in a clinical laboratory including specimen processing One plus years of leadership experience, including mentoring and guiding team members, monitoring workflow, and making staffing adjustments One plus years of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm Schedule may change due to business needs Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge and understanding of laboratory equipment operation, such as centrifuges and copiers Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes An understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement . click apply for full job details
07/30/2026
Full time
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Lead Laboratory Support Services Specialist must possess comprehensive knowledge of clinical laboratory procedures, including specimen processing, documentation, and result management. The Lead Laboratory Support Services Specialist must have the ability to work effectively under pressure and prioritize tasks to meet deadlines while maintaining high standards of accuracy and efficiency. They should be capable of providing leadership and direction to team members, fostering a collaborative and supportive work environment. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers, and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment is functioning correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory Leadership Responsibilities: In the absence of the supervisor, the Lead Specialist assumes responsibility for the Processing department's smooth operation. They perform regularly assigned work and assist co-workers during times of increased workload or reduced staffing. Monitoring workflow, making staffing adjustments, and prioritizing tasks are among their key responsibilities. They also serve as a resource person and problem collaborator for team members, communicating employee requests, suggestions, and staffing needs to the supervisor. Additionally, they support and communicate decisions made by the supervisor regarding interpersonal conflicts within the work unit and share opportunities for improving processes with management. Encouraging and developing the employees they lead, the Lead Specialist actively engages in special projects or assignments made by the Processing Supervisor or Lab Manager. All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction. Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Highschool diploma or GED One plus years of computer proficiency experience One plus years of experience in a clinical laboratory including specimen processing One plus years of leadership experience, including mentoring and guiding team members, monitoring workflow, and making staffing adjustments One plus years of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm Schedule may change due to business needs Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge and understanding of laboratory equipment operation, such as centrifuges and copiers Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes An understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement . click apply for full job details
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Lead Laboratory Support Services Specialist must possess comprehensive knowledge of clinical laboratory procedures, including specimen processing, documentation, and result management. The Lead Laboratory Support Services Specialist must have the ability to work effectively under pressure and prioritize tasks to meet deadlines while maintaining high standards of accuracy and efficiency. They should be capable of providing leadership and direction to team members, fostering a collaborative and supportive work environment. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers, and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment is functioning correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory Leadership Responsibilities: In the absence of the supervisor, the Lead Specialist assumes responsibility for the Processing department's smooth operation. They perform regularly assigned work and assist co-workers during times of increased workload or reduced staffing. Monitoring workflow, making staffing adjustments, and prioritizing tasks are among their key responsibilities. They also serve as a resource person and problem collaborator for team members, communicating employee requests, suggestions, and staffing needs to the supervisor. Additionally, they support and communicate decisions made by the supervisor regarding interpersonal conflicts within the work unit and share opportunities for improving processes with management. Encouraging and developing the employees they lead, the Lead Specialist actively engages in special projects or assignments made by the Processing Supervisor or Lab Manager. All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction. Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Highschool diploma or GED One plus years of computer proficiency experience One plus years of experience in a clinical laboratory including specimen processing One plus years of leadership experience, including mentoring and guiding team members, monitoring workflow, and making staffing adjustments One plus years of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm Schedule may change due to business needs Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge and understanding of laboratory equipment operation, such as centrifuges and copiers Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes An understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement . click apply for full job details
07/30/2026
Full time
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Lead Laboratory Support Services Specialist must possess comprehensive knowledge of clinical laboratory procedures, including specimen processing, documentation, and result management. The Lead Laboratory Support Services Specialist must have the ability to work effectively under pressure and prioritize tasks to meet deadlines while maintaining high standards of accuracy and efficiency. They should be capable of providing leadership and direction to team members, fostering a collaborative and supportive work environment. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers, and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment is functioning correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory Leadership Responsibilities: In the absence of the supervisor, the Lead Specialist assumes responsibility for the Processing department's smooth operation. They perform regularly assigned work and assist co-workers during times of increased workload or reduced staffing. Monitoring workflow, making staffing adjustments, and prioritizing tasks are among their key responsibilities. They also serve as a resource person and problem collaborator for team members, communicating employee requests, suggestions, and staffing needs to the supervisor. Additionally, they support and communicate decisions made by the supervisor regarding interpersonal conflicts within the work unit and share opportunities for improving processes with management. Encouraging and developing the employees they lead, the Lead Specialist actively engages in special projects or assignments made by the Processing Supervisor or Lab Manager. All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction. Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Highschool diploma or GED One plus years of computer proficiency experience One plus years of experience in a clinical laboratory including specimen processing One plus years of leadership experience, including mentoring and guiding team members, monitoring workflow, and making staffing adjustments One plus years of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm Schedule may change due to business needs Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge and understanding of laboratory equipment operation, such as centrifuges and copiers Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes An understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement . click apply for full job details
This position is Onsite. Our office is located at Groton, CT. At UnitedHealthcare , we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together The National Account Onsite Service Account Manager (SAM) is a client-embedded role responsible for delivering high-touch, end-to-end service support for one or more strategic National Account clients. This role is positioned to serve as the primary day-to-day contact for complex service needs, providing real-time resolution, issue tracking, and benefit navigation support for client HR and benefit teams. Operating either onsite or in a hybrid capacity, the Onsite SAM builds strong, trusted relationships and helps bridge the gap between client expectations and internal operations. This includes managing escalations, identifying service trends, coordinating cross-functional solutions, and supporting initiatives that improve the overall member experience. The SAM ensures the delivery of timely, accurate and consistent service that aligns with both contractual obligations and UnitedHealthcare's commitment to excellence. The ideal candidate is service-driven, solutions-oriented, and highly collaborative- with the ability to navigate complex benefit plans, support strategic conversations, and act with professionalism in high-visibility settings. This position is full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime. This will be on the job training and the hours during training will be during normal business hours. Primary Responsibilities: Client Relationship Management Serve as the day-to-day, client-facing point of contact for HR and benefit staff at a designated National Account client Build and maintain trusted relationships with key client stakeholders through consistent, proactive engagement Support scheduled onsite or virtual service meetings, including benefit fairs, open enrollment sessions, and operational reviews Provide guidance on benefit design, claims inquiries, and member-level concerns, translating complex information into client-ready communication Escalation & Issue Resolution Own the end-to-end resolution of service-related issues, including claim disputes, eligibility inquiries, and benefit misinterpretations Partner with internal teams (e.g., Claims, Clinical, Provider Services, Pharmacy) to drive timely and accurate resolution of escalations Document service issues and track resolution timelines using internal tools; maintain visibility and accountability across stakeholders Identify and escalate recurring trends or patterns in service issues that require cross-functional attention or root cause resolution Reporting & Service Insights Provide the client with regular updates on issue resolution, open items, and trending concerns Support internal and external service reporting, ensuring data is accurate, relevant, and tailored to the client's needs Collaborate with internal partners to translate operational data into meaningful service insights Monitor performance metrics, service guarantees, and client expectations to support transparency and trust Cross-Functional Collaboration Act as a liaison between the client and internal business areas to coordinate seamless delivery of services Collaborate with Account Management, and Operations to align service delivery with broader client goals Participate in internal meetings to provide client insights, voice of the customer feedback, and early risk identification Support implementation of new benefits, vendor integrations, or service enhancements that affect the client experience Operational Excellence & Client Education Reinforce standard processes and service protocols while remaining client-centric in approach Educate client contacts on tools, self-service protocols while remaining client-centric in approach Identify opportunities to streamline service workflows or reduce preventable escalations Represent UnitedHealthcare's brand and commitment to excellence without surprises in every interaction Onsite & Multi-Site Support Expectations Maintain a regular onsite presence and travel across multiple client locations as needed Assess site-specific needs and tailor onsite support, education, and engagement accordingly Balance enterprise consistency with local customization to ensure equitable support across locations You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 5+ years of experience in a relevant healthcare, insurance, OR service delivery role 3+ years of experience in client-facing roles within healthcare, insurance, OR benefit administration Success managing complex service escalations and acting as a liaison between internal operations and external clients Experience supporting National Account OR large employer group clients with customized benefit configurations Experience working in matrixed environments with cross-functional teams (e.g., Sales, Clinical, Provider Services, Member Services, Operations) Background in claims processing, eligibility, enrollment, and service operations Ability to travel domestically up to 75% of the time (site visits) Ability to work full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm. Preferred Qualifications: Ongoing training OR certifications in customer experience, healthcare compliance Onsite OR embedded service experience with employer group clients Experience in using internal service tools (e.g., Salesforce, ServiceNow, ACET) and report delivery platforms Knowledge of HIPAA regulations, service guarantees, and performance tracking Familiarity with National Account (large employer group) self-funded plans Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
07/30/2026
Full time
This position is Onsite. Our office is located at Groton, CT. At UnitedHealthcare , we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together The National Account Onsite Service Account Manager (SAM) is a client-embedded role responsible for delivering high-touch, end-to-end service support for one or more strategic National Account clients. This role is positioned to serve as the primary day-to-day contact for complex service needs, providing real-time resolution, issue tracking, and benefit navigation support for client HR and benefit teams. Operating either onsite or in a hybrid capacity, the Onsite SAM builds strong, trusted relationships and helps bridge the gap between client expectations and internal operations. This includes managing escalations, identifying service trends, coordinating cross-functional solutions, and supporting initiatives that improve the overall member experience. The SAM ensures the delivery of timely, accurate and consistent service that aligns with both contractual obligations and UnitedHealthcare's commitment to excellence. The ideal candidate is service-driven, solutions-oriented, and highly collaborative- with the ability to navigate complex benefit plans, support strategic conversations, and act with professionalism in high-visibility settings. This position is full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime. This will be on the job training and the hours during training will be during normal business hours. Primary Responsibilities: Client Relationship Management Serve as the day-to-day, client-facing point of contact for HR and benefit staff at a designated National Account client Build and maintain trusted relationships with key client stakeholders through consistent, proactive engagement Support scheduled onsite or virtual service meetings, including benefit fairs, open enrollment sessions, and operational reviews Provide guidance on benefit design, claims inquiries, and member-level concerns, translating complex information into client-ready communication Escalation & Issue Resolution Own the end-to-end resolution of service-related issues, including claim disputes, eligibility inquiries, and benefit misinterpretations Partner with internal teams (e.g., Claims, Clinical, Provider Services, Pharmacy) to drive timely and accurate resolution of escalations Document service issues and track resolution timelines using internal tools; maintain visibility and accountability across stakeholders Identify and escalate recurring trends or patterns in service issues that require cross-functional attention or root cause resolution Reporting & Service Insights Provide the client with regular updates on issue resolution, open items, and trending concerns Support internal and external service reporting, ensuring data is accurate, relevant, and tailored to the client's needs Collaborate with internal partners to translate operational data into meaningful service insights Monitor performance metrics, service guarantees, and client expectations to support transparency and trust Cross-Functional Collaboration Act as a liaison between the client and internal business areas to coordinate seamless delivery of services Collaborate with Account Management, and Operations to align service delivery with broader client goals Participate in internal meetings to provide client insights, voice of the customer feedback, and early risk identification Support implementation of new benefits, vendor integrations, or service enhancements that affect the client experience Operational Excellence & Client Education Reinforce standard processes and service protocols while remaining client-centric in approach Educate client contacts on tools, self-service protocols while remaining client-centric in approach Identify opportunities to streamline service workflows or reduce preventable escalations Represent UnitedHealthcare's brand and commitment to excellence without surprises in every interaction Onsite & Multi-Site Support Expectations Maintain a regular onsite presence and travel across multiple client locations as needed Assess site-specific needs and tailor onsite support, education, and engagement accordingly Balance enterprise consistency with local customization to ensure equitable support across locations You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 5+ years of experience in a relevant healthcare, insurance, OR service delivery role 3+ years of experience in client-facing roles within healthcare, insurance, OR benefit administration Success managing complex service escalations and acting as a liaison between internal operations and external clients Experience supporting National Account OR large employer group clients with customized benefit configurations Experience working in matrixed environments with cross-functional teams (e.g., Sales, Clinical, Provider Services, Member Services, Operations) Background in claims processing, eligibility, enrollment, and service operations Ability to travel domestically up to 75% of the time (site visits) Ability to work full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm. Preferred Qualifications: Ongoing training OR certifications in customer experience, healthcare compliance Onsite OR embedded service experience with employer group clients Experience in using internal service tools (e.g., Salesforce, ServiceNow, ACET) and report delivery platforms Knowledge of HIPAA regulations, service guarantees, and performance tracking Familiarity with National Account (large employer group) self-funded plans Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 - $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Lead Laboratory Support Services Specialist must possess comprehensive knowledge of clinical laboratory procedures, including specimen processing, documentation, and result management. The Lead Laboratory Support Services Specialist must have the ability to work effectively under pressure and prioritize tasks to meet deadlines while maintaining high standards of accuracy and efficiency. They should be capable of providing leadership and direction to team members, fostering a collaborative and supportive work environment. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers, and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment is functioning correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory Leadership Responsibilities: In the absence of the supervisor, the Lead Specialist assumes responsibility for the Processing department's smooth operation. They perform regularly assigned work and assist co-workers during times of increased workload or reduced staffing. Monitoring workflow, making staffing adjustments, and prioritizing tasks are among their key responsibilities. They also serve as a resource person and problem collaborator for team members, communicating employee requests, suggestions, and staffing needs to the supervisor. Additionally, they support and communicate decisions made by the supervisor regarding interpersonal conflicts within the work unit and share opportunities for improving processes with management. Encouraging and developing the employees they lead, the Lead Specialist actively engages in special projects or assignments made by the Processing Supervisor or Lab Manager. All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction. Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Highschool diploma or GED One plus years of computer proficiency experience One plus years of experience in a clinical laboratory including specimen processing One plus years of leadership experience, including mentoring and guiding team members, monitoring workflow, and making staffing adjustments One plus years of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm Schedule may change due to business needs Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge and understanding of laboratory equipment operation, such as centrifuges and copiers Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes An understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement . click apply for full job details
07/30/2026
Full time
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Lead Laboratory Support Services Specialist must possess comprehensive knowledge of clinical laboratory procedures, including specimen processing, documentation, and result management. The Lead Laboratory Support Services Specialist must have the ability to work effectively under pressure and prioritize tasks to meet deadlines while maintaining high standards of accuracy and efficiency. They should be capable of providing leadership and direction to team members, fostering a collaborative and supportive work environment. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers, and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment is functioning correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory Leadership Responsibilities: In the absence of the supervisor, the Lead Specialist assumes responsibility for the Processing department's smooth operation. They perform regularly assigned work and assist co-workers during times of increased workload or reduced staffing. Monitoring workflow, making staffing adjustments, and prioritizing tasks are among their key responsibilities. They also serve as a resource person and problem collaborator for team members, communicating employee requests, suggestions, and staffing needs to the supervisor. Additionally, they support and communicate decisions made by the supervisor regarding interpersonal conflicts within the work unit and share opportunities for improving processes with management. Encouraging and developing the employees they lead, the Lead Specialist actively engages in special projects or assignments made by the Processing Supervisor or Lab Manager. All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction. Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Highschool diploma or GED One plus years of computer proficiency experience One plus years of experience in a clinical laboratory including specimen processing One plus years of leadership experience, including mentoring and guiding team members, monitoring workflow, and making staffing adjustments One plus years of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm Schedule may change due to business needs Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge and understanding of laboratory equipment operation, such as centrifuges and copiers Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes An understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement . click apply for full job details
Applied Researcher I (AI Foundations) Overview: At Capital One, we are creating trustworthy and reliable AI systems, changing banking for good. For years, Capital One has been leading the industry in using machine learning to create real-time, intelligent, automated customer experiences. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to building world-class applied science and engineering teams and continue our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build. Team Description: The AI Foundations team is at the center of bringing our vision for AI at Capital One to life. Our work touches every aspect of the research life cycle, from partnering with Academia to building production systems. We work with product, technology and business leaders to apply the state of the art in AI to our business. In this role, you will: Partner with a cross-functional team of data scientists, software engineers, machine learning engineers and product managers to deliver AI-powered products that change how customers interact with their money. Leverage a broad stack of technologies - Pytorch, AWS Ultraclusters, Huggingface, Lightning, VectorDBs, and more - to reveal the insights hidden within huge volumes of numeric and textual data. Build AI foundation models through all phases of development, from design through training, evaluation, validation, and implementation. Engage in high impact applied research to take the latest AI developments and push them into the next generation of customer experiences. Flex your interpersonal skills to translate the complexity of your work into tangible business goals. The Ideal Candidate: You love the process of analyzing and creating, but also share our passion to do the right thing. You know at the end of the day it's about making the right decision for our customers. Innovative. You continually research and evaluate emerging technologies. You stay current on published state-of-the-art methods, technologies, and applications and seek out opportunities to apply them. Creative. You thrive on bringing definition to big, undefined problems. You love asking questions and pushing hard to find answers. You're not afraid to share a new idea. A leader. You challenge conventional thinking and work with stakeholders to identify and improve the status quo. You're passionate about talent development for your own team and beyond. Technical. You're comfortable with open-source languages and are passionate about developing further. You have hands-on experience developing AI foundation models and solutions using open-source tools and cloud computing platforms. Has a deep understanding of the foundations of AI methodologies. Experience building large deep learning models, whether on language, images, events, or graphs, as well as expertise in one or more of the following: training optimization, self-supervised learning, robustness, explainability, RLHF. An engineering mindset as shown by a track record of delivering models at scale both in terms of training data and inference volumes. Experience in delivering libraries, platform level code or solution level code to existing products. A professional with a track record of coming up with high quality ideas or improving upon existing ideas in machine learning, demonstrated by accomplishments such as first author publications or projects. Possess the ability to own and pursue a research agenda, including choosing impactful research problems and autonomously carrying out long-running projects. Basic Qualifications: Currently has, or is in the process of obtaining, a PhD in Electrical Engineering, Computer Engineering, Computer Science, AI, Mathematics, or related fields, with an exception that required degree will be obtained on or before the scheduled start date or M.S. in Electrical Engineering, Computer Engineering, Computer Science, AI, Mathematics, or related fields plus 2 years of experience in Applied Research Preferred Qualifications: PhD in Computer Science, Machine Learning, Computer Engineering, Applied Mathematics, Electrical Engineering or related fields LLM PhD focus on NLP or Masters with 5 years of industrial NLP research experience Multiple publications on topics related to the pre-training of large language models (e.g. technical reports of pre-trained LLMs, SSL techniques, model pre-training optimization) Member of team that has trained a large language model from scratch (10B + parameters, 500B+ tokens) Publications in deep learning theory Publications at ACL, NAACL and EMNLP, Neurips, ICML or ICLR Optimization (Training & Inference) PhD focused on topics related to optimizing training of very large deep learning models Multiple years of experience and/or publications on one of the following topics: Model Sparsification, Quantization, Training Parallelism/Partitioning Design, Gradient Checkpointing, Model Compression Experience optimizing training for a 10B+ model Deep knowledge of deep learning algorithmic and/or optimizer design Experience with compiler design Finetuning PhD focused on topics related to guiding LLMs with further tasks (Supervised Finetuning, Instruction-Tuning, Dialogue-Finetuning, Parameter Tuning) Demonstrated knowledge of principles of transfer learning, model adaptation and model guidance Experience deploying a fine-tuned large language model Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Cambridge, MA: $218,700 - $249,600 for Applied Researcher I McLean, VA: $218,700 - $249,600 for Applied Researcher I New York, NY: $238,600 - $272,300 for Applied Researcher I San Francisco, CA: $238,600 - $272,300 for Applied Researcher I San Jose, CA: $238,600 - $272,300 for Applied Researcher I Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
07/30/2026
Full time
Applied Researcher I (AI Foundations) Overview: At Capital One, we are creating trustworthy and reliable AI systems, changing banking for good. For years, Capital One has been leading the industry in using machine learning to create real-time, intelligent, automated customer experiences. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to building world-class applied science and engineering teams and continue our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build. Team Description: The AI Foundations team is at the center of bringing our vision for AI at Capital One to life. Our work touches every aspect of the research life cycle, from partnering with Academia to building production systems. We work with product, technology and business leaders to apply the state of the art in AI to our business. In this role, you will: Partner with a cross-functional team of data scientists, software engineers, machine learning engineers and product managers to deliver AI-powered products that change how customers interact with their money. Leverage a broad stack of technologies - Pytorch, AWS Ultraclusters, Huggingface, Lightning, VectorDBs, and more - to reveal the insights hidden within huge volumes of numeric and textual data. Build AI foundation models through all phases of development, from design through training, evaluation, validation, and implementation. Engage in high impact applied research to take the latest AI developments and push them into the next generation of customer experiences. Flex your interpersonal skills to translate the complexity of your work into tangible business goals. The Ideal Candidate: You love the process of analyzing and creating, but also share our passion to do the right thing. You know at the end of the day it's about making the right decision for our customers. Innovative. You continually research and evaluate emerging technologies. You stay current on published state-of-the-art methods, technologies, and applications and seek out opportunities to apply them. Creative. You thrive on bringing definition to big, undefined problems. You love asking questions and pushing hard to find answers. You're not afraid to share a new idea. A leader. You challenge conventional thinking and work with stakeholders to identify and improve the status quo. You're passionate about talent development for your own team and beyond. Technical. You're comfortable with open-source languages and are passionate about developing further. You have hands-on experience developing AI foundation models and solutions using open-source tools and cloud computing platforms. Has a deep understanding of the foundations of AI methodologies. Experience building large deep learning models, whether on language, images, events, or graphs, as well as expertise in one or more of the following: training optimization, self-supervised learning, robustness, explainability, RLHF. An engineering mindset as shown by a track record of delivering models at scale both in terms of training data and inference volumes. Experience in delivering libraries, platform level code or solution level code to existing products. A professional with a track record of coming up with high quality ideas or improving upon existing ideas in machine learning, demonstrated by accomplishments such as first author publications or projects. Possess the ability to own and pursue a research agenda, including choosing impactful research problems and autonomously carrying out long-running projects. Basic Qualifications: Currently has, or is in the process of obtaining, a PhD in Electrical Engineering, Computer Engineering, Computer Science, AI, Mathematics, or related fields, with an exception that required degree will be obtained on or before the scheduled start date or M.S. in Electrical Engineering, Computer Engineering, Computer Science, AI, Mathematics, or related fields plus 2 years of experience in Applied Research Preferred Qualifications: PhD in Computer Science, Machine Learning, Computer Engineering, Applied Mathematics, Electrical Engineering or related fields LLM PhD focus on NLP or Masters with 5 years of industrial NLP research experience Multiple publications on topics related to the pre-training of large language models (e.g. technical reports of pre-trained LLMs, SSL techniques, model pre-training optimization) Member of team that has trained a large language model from scratch (10B + parameters, 500B+ tokens) Publications in deep learning theory Publications at ACL, NAACL and EMNLP, Neurips, ICML or ICLR Optimization (Training & Inference) PhD focused on topics related to optimizing training of very large deep learning models Multiple years of experience and/or publications on one of the following topics: Model Sparsification, Quantization, Training Parallelism/Partitioning Design, Gradient Checkpointing, Model Compression Experience optimizing training for a 10B+ model Deep knowledge of deep learning algorithmic and/or optimizer design Experience with compiler design Finetuning PhD focused on topics related to guiding LLMs with further tasks (Supervised Finetuning, Instruction-Tuning, Dialogue-Finetuning, Parameter Tuning) Demonstrated knowledge of principles of transfer learning, model adaptation and model guidance Experience deploying a fine-tuned large language model Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Cambridge, MA: $218,700 - $249,600 for Applied Researcher I McLean, VA: $218,700 - $249,600 for Applied Researcher I New York, NY: $238,600 - $272,300 for Applied Researcher I San Francisco, CA: $238,600 - $272,300 for Applied Researcher I San Jose, CA: $238,600 - $272,300 for Applied Researcher I Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Applied Researcher II (AI Foundations, LLM Core and Agentic AI) Overview: At Capital One, we are creating trustworthy and reliable AI systems, changing banking for good. For years, Capital One has been leading the industry in using machine learning to create real-time, intelligent, automated customer experiences. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to building world-class applied science and engineering teams and continue our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build. Team Description: The AI Foundations team is at the center of bringing our vision for AI at Capital One to life. Our work touches every aspect of the research life cycle, from partnering with Academia to building production systems. We work with product, technology and business leaders to apply the state of the art in AI to our business. In this role, you will: Partner with a cross-functional team of data scientists, software engineers, machine learning engineers and product managers to deliver AI-powered products that change how customers interact with their money. Leverage a broad stack of technologies - Pytorch, AWS Ultraclusters, Huggingface, Lightning, VectorDBs, and more - to reveal the insights hidden within huge volumes of numeric and textual data. Build AI foundation models through all phases of development, from design through training, evaluation, validation, and implementation. Engage in high impact applied research to take the latest AI developments and push them into the next generation of customer experiences. Flex your interpersonal skills to translate the complexity of your work into tangible business goals. The Ideal Candidate: You love the process of analyzing and creating, but also share our passion to do the right thing. You know at the end of the day it's about making the right decision for our customers. Innovative. You continually research and evaluate emerging technologies. You stay current on published state-of-the-art methods, technologies, and applications and seek out opportunities to apply them. Creative. You thrive on bringing definition to big, undefined problems. You love asking questions and pushing hard to find answers. You're not afraid to share a new idea. A leader. You challenge conventional thinking and work with stakeholders to identify and improve the status quo. You're passionate about talent development for your own team and beyond. Technical. You're comfortable with open-source languages and are passionate about developing further. You have hands-on experience developing AI foundation models and solutions using open-source tools and cloud computing platforms. Has a deep understanding of the foundations of AI methodologies. Experience building large deep learning models, whether on language, images, events, or graphs, as well as expertise in one or more of the following: training optimization, self-supervised learning, robustness, explainability, RLHF. An engineering mindset as shown by a track record of delivering models at scale both in terms of training data and inference volumes. Experience in delivering libraries, platform level code or solution level code to existing products. A professional with a track record of coming up with new ideas or improving upon existing ideas in machine learning, demonstrated by accomplishments such as first author publications or projects. Possess the ability to own and pursue a research agenda, including choosing impactful research problems and autonomously carrying out long-running projects. Basic Qualifications: Currently has, or is in the process of obtaining, PhD in Electrical Engineering, Computer Engineering, Computer Science, AI, Mathematics, or related fields, with an exception that required degree will be obtained on or before the scheduled start date plus 2 years of experience in Applied Research or M.S. in Electrical Engineering, Computer Engineering, Computer Science, AI, Mathematics, or related fields plus 4 years of experience in Applied Research Preferred Qualifications: PhD in Computer Science, Machine Learning, Computer Engineering, Applied Mathematics, Electrical Engineering or related fields LLM PhD focus on NLP or Masters with 5 years of industrial NLP research experience Multiple publications on topics related to the pre-training of large language models (e.g. technical reports of pre-trained LLMs, SSL techniques, model pre-training optimization) Member of team that has trained a large language model from scratch (10B + parameters, 500B+ tokens) Publications in deep learning theory Publications at ACL, NAACL and EMNLP, Neurips, ICML or ICLR Optimization (Training & Inference) PhD focused on topics related to optimizing training of very large deep learning models Multiple years of experience and/or publications on one of the following topics: Model Sparsification, Quantization, Training Parallelism/Partitioning Design, Gradient Checkpointing, Model Compression Experience optimizing training for a 10B+ model Deep knowledge of deep learning algorithmic and/or optimizer design Experience with compiler design Finetuning PhD focused on topics related to guiding LLMs with further tasks (Supervised Finetuning, Instruction-Tuning, Dialogue-Finetuning, Parameter Tuning) Demonstrated knowledge of principles of transfer learning, model adaptation and model guidance Experience deploying a fine-tuned large language model Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Cambridge, MA: $262,500 - $299,600 for Applied Researcher II McLean, VA: $262,500 - $299,600 for Applied Researcher II New York, NY: $286,400 - $326,800 for Applied Researcher II San Francisco, CA: $286,400 - $326,800 for Applied Researcher II San Jose, CA: $286,400 - $326,800 for Applied Researcher II Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
07/30/2026
Full time
Applied Researcher II (AI Foundations, LLM Core and Agentic AI) Overview: At Capital One, we are creating trustworthy and reliable AI systems, changing banking for good. For years, Capital One has been leading the industry in using machine learning to create real-time, intelligent, automated customer experiences. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to building world-class applied science and engineering teams and continue our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build. Team Description: The AI Foundations team is at the center of bringing our vision for AI at Capital One to life. Our work touches every aspect of the research life cycle, from partnering with Academia to building production systems. We work with product, technology and business leaders to apply the state of the art in AI to our business. In this role, you will: Partner with a cross-functional team of data scientists, software engineers, machine learning engineers and product managers to deliver AI-powered products that change how customers interact with their money. Leverage a broad stack of technologies - Pytorch, AWS Ultraclusters, Huggingface, Lightning, VectorDBs, and more - to reveal the insights hidden within huge volumes of numeric and textual data. Build AI foundation models through all phases of development, from design through training, evaluation, validation, and implementation. Engage in high impact applied research to take the latest AI developments and push them into the next generation of customer experiences. Flex your interpersonal skills to translate the complexity of your work into tangible business goals. The Ideal Candidate: You love the process of analyzing and creating, but also share our passion to do the right thing. You know at the end of the day it's about making the right decision for our customers. Innovative. You continually research and evaluate emerging technologies. You stay current on published state-of-the-art methods, technologies, and applications and seek out opportunities to apply them. Creative. You thrive on bringing definition to big, undefined problems. You love asking questions and pushing hard to find answers. You're not afraid to share a new idea. A leader. You challenge conventional thinking and work with stakeholders to identify and improve the status quo. You're passionate about talent development for your own team and beyond. Technical. You're comfortable with open-source languages and are passionate about developing further. You have hands-on experience developing AI foundation models and solutions using open-source tools and cloud computing platforms. Has a deep understanding of the foundations of AI methodologies. Experience building large deep learning models, whether on language, images, events, or graphs, as well as expertise in one or more of the following: training optimization, self-supervised learning, robustness, explainability, RLHF. An engineering mindset as shown by a track record of delivering models at scale both in terms of training data and inference volumes. Experience in delivering libraries, platform level code or solution level code to existing products. A professional with a track record of coming up with new ideas or improving upon existing ideas in machine learning, demonstrated by accomplishments such as first author publications or projects. Possess the ability to own and pursue a research agenda, including choosing impactful research problems and autonomously carrying out long-running projects. Basic Qualifications: Currently has, or is in the process of obtaining, PhD in Electrical Engineering, Computer Engineering, Computer Science, AI, Mathematics, or related fields, with an exception that required degree will be obtained on or before the scheduled start date plus 2 years of experience in Applied Research or M.S. in Electrical Engineering, Computer Engineering, Computer Science, AI, Mathematics, or related fields plus 4 years of experience in Applied Research Preferred Qualifications: PhD in Computer Science, Machine Learning, Computer Engineering, Applied Mathematics, Electrical Engineering or related fields LLM PhD focus on NLP or Masters with 5 years of industrial NLP research experience Multiple publications on topics related to the pre-training of large language models (e.g. technical reports of pre-trained LLMs, SSL techniques, model pre-training optimization) Member of team that has trained a large language model from scratch (10B + parameters, 500B+ tokens) Publications in deep learning theory Publications at ACL, NAACL and EMNLP, Neurips, ICML or ICLR Optimization (Training & Inference) PhD focused on topics related to optimizing training of very large deep learning models Multiple years of experience and/or publications on one of the following topics: Model Sparsification, Quantization, Training Parallelism/Partitioning Design, Gradient Checkpointing, Model Compression Experience optimizing training for a 10B+ model Deep knowledge of deep learning algorithmic and/or optimizer design Experience with compiler design Finetuning PhD focused on topics related to guiding LLMs with further tasks (Supervised Finetuning, Instruction-Tuning, Dialogue-Finetuning, Parameter Tuning) Demonstrated knowledge of principles of transfer learning, model adaptation and model guidance Experience deploying a fine-tuned large language model Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Cambridge, MA: $262,500 - $299,600 for Applied Researcher II McLean, VA: $262,500 - $299,600 for Applied Researcher II New York, NY: $286,400 - $326,800 for Applied Researcher II San Francisco, CA: $286,400 - $326,800 for Applied Researcher II San Jose, CA: $286,400 - $326,800 for Applied Researcher II Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
This position is Onsite. Our office is located at Flexcare Infusion Center, 823 N San Francisco St, /G-1, Flagstaff, AZ 86004. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Administrative Assistant is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Their duties include welcoming patients and visitors, answering the telephone, and answering any inquiries. Scheduling appointments and keeping those appointments on time. Assist with tasks as directed by leadership. This position is full-time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work some holidays and overtime. This will be an on the job training, training hours will be aligned with your schedule. Primary Responsibilities: Answers and re-routes incoming calls to the appropriate FlexCare staff members Makes outgoing calls to patients and/or caregivers Documents patient communications within our Electronic Medical Records Handles all incoming and outgoing mail to ensure timely receipt or delivery to the intended recipient Greets and checks-in patients and visitors for their scheduled appointment time Completes patient check-out, payment processing, and patient scheduling Receives shipments and direct vendors when deliveries are scheduled Assist Clinic Manager in maintaining compliance with AZDHS and ACHC Provides administrative support to the Clinic Manager Monitors and maintains inventory for operational supplies and patient snack bar to ensure par level Assists with maintaining a clean work environment for staff and patients that supports CDC recommendations Assists patients with completing necessary forms and documentation. Serve as primary point of contact when leadership is out of office Assist with tasks as directed by leadership You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older CPR or BLS certification (or ability to obtain CPR/BSL certification within 45 days of hire) 2+ years of experience in an Administrative or office role Command of Microsoft Office Word & Excel (Navigate through excel, open spreadsheets, basic formulas) Experience with computers and Windows PC applications, which includes the ability to learn new and complex computer system applications Able to work onsite at 823 N San Francisco St, /G-1, Flagstaff, AZ 86004 Ability to work full-time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work some holidays and overtime Preferred Qualifications: Experience working in healthcare/medical insurance Medical Assistant experience Customer service experience Experience working in a role where multi-tasking abilities were required Familiar with medical terminology Soft Skills: Ability to work independently Critical thinking skills Excellent written and verbal communication skills Strong patient facing communication Professionalism when handling patients Openness to continuous learning and professional development Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
07/30/2026
Full time
This position is Onsite. Our office is located at Flexcare Infusion Center, 823 N San Francisco St, /G-1, Flagstaff, AZ 86004. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Administrative Assistant is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Their duties include welcoming patients and visitors, answering the telephone, and answering any inquiries. Scheduling appointments and keeping those appointments on time. Assist with tasks as directed by leadership. This position is full-time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work some holidays and overtime. This will be an on the job training, training hours will be aligned with your schedule. Primary Responsibilities: Answers and re-routes incoming calls to the appropriate FlexCare staff members Makes outgoing calls to patients and/or caregivers Documents patient communications within our Electronic Medical Records Handles all incoming and outgoing mail to ensure timely receipt or delivery to the intended recipient Greets and checks-in patients and visitors for their scheduled appointment time Completes patient check-out, payment processing, and patient scheduling Receives shipments and direct vendors when deliveries are scheduled Assist Clinic Manager in maintaining compliance with AZDHS and ACHC Provides administrative support to the Clinic Manager Monitors and maintains inventory for operational supplies and patient snack bar to ensure par level Assists with maintaining a clean work environment for staff and patients that supports CDC recommendations Assists patients with completing necessary forms and documentation. Serve as primary point of contact when leadership is out of office Assist with tasks as directed by leadership You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older CPR or BLS certification (or ability to obtain CPR/BSL certification within 45 days of hire) 2+ years of experience in an Administrative or office role Command of Microsoft Office Word & Excel (Navigate through excel, open spreadsheets, basic formulas) Experience with computers and Windows PC applications, which includes the ability to learn new and complex computer system applications Able to work onsite at 823 N San Francisco St, /G-1, Flagstaff, AZ 86004 Ability to work full-time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work some holidays and overtime Preferred Qualifications: Experience working in healthcare/medical insurance Medical Assistant experience Customer service experience Experience working in a role where multi-tasking abilities were required Familiar with medical terminology Soft Skills: Ability to work independently Critical thinking skills Excellent written and verbal communication skills Strong patient facing communication Professionalism when handling patients Openness to continuous learning and professional development Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18 - $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Applied Researcher II (AI Foundations, LLM Core and Agentic AI) Overview: At Capital One, we are creating trustworthy and reliable AI systems, changing banking for good. For years, Capital One has been leading the industry in using machine learning to create real-time, intelligent, automated customer experiences. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to building world-class applied science and engineering teams and continue our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build. Team Description: The AI Foundations team is at the center of bringing our vision for AI at Capital One to life. Our work touches every aspect of the research life cycle, from partnering with Academia to building production systems. We work with product, technology and business leaders to apply the state of the art in AI to our business. In this role, you will: Partner with a cross-functional team of data scientists, software engineers, machine learning engineers and product managers to deliver AI-powered products that change how customers interact with their money. Leverage a broad stack of technologies - Pytorch, AWS Ultraclusters, Huggingface, Lightning, VectorDBs, and more - to reveal the insights hidden within huge volumes of numeric and textual data. Build AI foundation models through all phases of development, from design through training, evaluation, validation, and implementation. Engage in high impact applied research to take the latest AI developments and push them into the next generation of customer experiences. Flex your interpersonal skills to translate the complexity of your work into tangible business goals. The Ideal Candidate: You love the process of analyzing and creating, but also share our passion to do the right thing. You know at the end of the day it's about making the right decision for our customers. Innovative. You continually research and evaluate emerging technologies. You stay current on published state-of-the-art methods, technologies, and applications and seek out opportunities to apply them. Creative. You thrive on bringing definition to big, undefined problems. You love asking questions and pushing hard to find answers. You're not afraid to share a new idea. A leader. You challenge conventional thinking and work with stakeholders to identify and improve the status quo. You're passionate about talent development for your own team and beyond. Technical. You're comfortable with open-source languages and are passionate about developing further. You have hands-on experience developing AI foundation models and solutions using open-source tools and cloud computing platforms. Has a deep understanding of the foundations of AI methodologies. Experience building large deep learning models, whether on language, images, events, or graphs, as well as expertise in one or more of the following: training optimization, self-supervised learning, robustness, explainability, RLHF. An engineering mindset as shown by a track record of delivering models at scale both in terms of training data and inference volumes. Experience in delivering libraries, platform level code or solution level code to existing products. A professional with a track record of coming up with new ideas or improving upon existing ideas in machine learning, demonstrated by accomplishments such as first author publications or projects. Possess the ability to own and pursue a research agenda, including choosing impactful research problems and autonomously carrying out long-running projects. Basic Qualifications: Currently has, or is in the process of obtaining, PhD in Electrical Engineering, Computer Engineering, Computer Science, AI, Mathematics, or related fields, with an exception that required degree will be obtained on or before the scheduled start date plus 2 years of experience in Applied Research or M.S. in Electrical Engineering, Computer Engineering, Computer Science, AI, Mathematics, or related fields plus 4 years of experience in Applied Research Preferred Qualifications: PhD in Computer Science, Machine Learning, Computer Engineering, Applied Mathematics, Electrical Engineering or related fields LLM PhD focus on NLP or Masters with 5 years of industrial NLP research experience Multiple publications on topics related to the pre-training of large language models (e.g. technical reports of pre-trained LLMs, SSL techniques, model pre-training optimization) Member of team that has trained a large language model from scratch (10B + parameters, 500B+ tokens) Publications in deep learning theory Publications at ACL, NAACL and EMNLP, Neurips, ICML or ICLR Optimization (Training & Inference) PhD focused on topics related to optimizing training of very large deep learning models Multiple years of experience and/or publications on one of the following topics: Model Sparsification, Quantization, Training Parallelism/Partitioning Design, Gradient Checkpointing, Model Compression Experience optimizing training for a 10B+ model Deep knowledge of deep learning algorithmic and/or optimizer design Experience with compiler design Finetuning PhD focused on topics related to guiding LLMs with further tasks (Supervised Finetuning, Instruction-Tuning, Dialogue-Finetuning, Parameter Tuning) Demonstrated knowledge of principles of transfer learning, model adaptation and model guidance Experience deploying a fine-tuned large language model Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Cambridge, MA: $262,500 - $299,600 for Applied Researcher II McLean, VA: $262,500 - $299,600 for Applied Researcher II New York, NY: $286,400 - $326,800 for Applied Researcher II San Jose, CA: $286,400 - $326,800 for Applied Researcher II Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
07/30/2026
Full time
Applied Researcher II (AI Foundations, LLM Core and Agentic AI) Overview: At Capital One, we are creating trustworthy and reliable AI systems, changing banking for good. For years, Capital One has been leading the industry in using machine learning to create real-time, intelligent, automated customer experiences. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to building world-class applied science and engineering teams and continue our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build. Team Description: The AI Foundations team is at the center of bringing our vision for AI at Capital One to life. Our work touches every aspect of the research life cycle, from partnering with Academia to building production systems. We work with product, technology and business leaders to apply the state of the art in AI to our business. In this role, you will: Partner with a cross-functional team of data scientists, software engineers, machine learning engineers and product managers to deliver AI-powered products that change how customers interact with their money. Leverage a broad stack of technologies - Pytorch, AWS Ultraclusters, Huggingface, Lightning, VectorDBs, and more - to reveal the insights hidden within huge volumes of numeric and textual data. Build AI foundation models through all phases of development, from design through training, evaluation, validation, and implementation. Engage in high impact applied research to take the latest AI developments and push them into the next generation of customer experiences. Flex your interpersonal skills to translate the complexity of your work into tangible business goals. The Ideal Candidate: You love the process of analyzing and creating, but also share our passion to do the right thing. You know at the end of the day it's about making the right decision for our customers. Innovative. You continually research and evaluate emerging technologies. You stay current on published state-of-the-art methods, technologies, and applications and seek out opportunities to apply them. Creative. You thrive on bringing definition to big, undefined problems. You love asking questions and pushing hard to find answers. You're not afraid to share a new idea. A leader. You challenge conventional thinking and work with stakeholders to identify and improve the status quo. You're passionate about talent development for your own team and beyond. Technical. You're comfortable with open-source languages and are passionate about developing further. You have hands-on experience developing AI foundation models and solutions using open-source tools and cloud computing platforms. Has a deep understanding of the foundations of AI methodologies. Experience building large deep learning models, whether on language, images, events, or graphs, as well as expertise in one or more of the following: training optimization, self-supervised learning, robustness, explainability, RLHF. An engineering mindset as shown by a track record of delivering models at scale both in terms of training data and inference volumes. Experience in delivering libraries, platform level code or solution level code to existing products. A professional with a track record of coming up with new ideas or improving upon existing ideas in machine learning, demonstrated by accomplishments such as first author publications or projects. Possess the ability to own and pursue a research agenda, including choosing impactful research problems and autonomously carrying out long-running projects. Basic Qualifications: Currently has, or is in the process of obtaining, PhD in Electrical Engineering, Computer Engineering, Computer Science, AI, Mathematics, or related fields, with an exception that required degree will be obtained on or before the scheduled start date plus 2 years of experience in Applied Research or M.S. in Electrical Engineering, Computer Engineering, Computer Science, AI, Mathematics, or related fields plus 4 years of experience in Applied Research Preferred Qualifications: PhD in Computer Science, Machine Learning, Computer Engineering, Applied Mathematics, Electrical Engineering or related fields LLM PhD focus on NLP or Masters with 5 years of industrial NLP research experience Multiple publications on topics related to the pre-training of large language models (e.g. technical reports of pre-trained LLMs, SSL techniques, model pre-training optimization) Member of team that has trained a large language model from scratch (10B + parameters, 500B+ tokens) Publications in deep learning theory Publications at ACL, NAACL and EMNLP, Neurips, ICML or ICLR Optimization (Training & Inference) PhD focused on topics related to optimizing training of very large deep learning models Multiple years of experience and/or publications on one of the following topics: Model Sparsification, Quantization, Training Parallelism/Partitioning Design, Gradient Checkpointing, Model Compression Experience optimizing training for a 10B+ model Deep knowledge of deep learning algorithmic and/or optimizer design Experience with compiler design Finetuning PhD focused on topics related to guiding LLMs with further tasks (Supervised Finetuning, Instruction-Tuning, Dialogue-Finetuning, Parameter Tuning) Demonstrated knowledge of principles of transfer learning, model adaptation and model guidance Experience deploying a fine-tuned large language model Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Cambridge, MA: $262,500 - $299,600 for Applied Researcher II McLean, VA: $262,500 - $299,600 for Applied Researcher II New York, NY: $286,400 - $326,800 for Applied Researcher II San Jose, CA: $286,400 - $326,800 for Applied Researcher II Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Applied Researcher I (AI Foundations, LLM Core and Agentic AI) Overview: At Capital One, we are creating trustworthy and reliable AI systems, changing banking for good. For years, Capital One has been leading the industry in using machine learning to create real-time, intelligent, automated customer experiences. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to building world-class applied science and engineering teams and continue our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build. Team Description: The AI Foundations team is at the center of bringing our vision for AI at Capital One to life. Our work touches every aspect of the research life cycle, from partnering with Academia to building production systems. We work with product, technology and business leaders to apply the state of the art in AI to our business. In this role, you will: Partner with a cross-functional team of data scientists, software engineers, machine learning engineers and product managers to deliver AI-powered products that change how customers interact with their money. Leverage a broad stack of technologies - Pytorch, AWS Ultraclusters, Huggingface, Lightning, VectorDBs, and more - to reveal the insights hidden within huge volumes of numeric and textual data. Build AI foundation models through all phases of development, from design through training, evaluation, validation, and implementation. Engage in high impact applied research to take the latest AI developments and push them into the next generation of customer experiences. Flex your interpersonal skills to translate the complexity of your work into tangible business goals. The Ideal Candidate: You love the process of analyzing and creating, but also share our passion to do the right thing. You know at the end of the day it's about making the right decision for our customers. Innovative. You continually research and evaluate emerging technologies. You stay current on published state-of-the-art methods, technologies, and applications and seek out opportunities to apply them. Creative. You thrive on bringing definition to big, undefined problems. You love asking questions and pushing hard to find answers. You're not afraid to share a new idea. A leader. You challenge conventional thinking and work with stakeholders to identify and improve the status quo. You're passionate about talent development for your own team and beyond. Technical. You're comfortable with open-source languages and are passionate about developing further. You have hands-on experience developing AI foundation models and solutions using open-source tools and cloud computing platforms. Has a deep understanding of the foundations of AI methodologies. Experience building large deep learning models, whether on language, images, events, or graphs, as well as expertise in one or more of the following: training optimization, self-supervised learning, robustness, explainability, RLHF. An engineering mindset as shown by a track record of delivering models at scale both in terms of training data and inference volumes. Experience in delivering libraries, platform level code or solution level code to existing products. A professional with a track record of coming up with high quality ideas or improving upon existing ideas in machine learning, demonstrated by accomplishments such as first author publications or projects. Possess the ability to own and pursue a research agenda, including choosing impactful research problems and autonomously carrying out long-running projects. Basic Qualifications: Currently has, or is in the process of obtaining, a PhD in Electrical Engineering, Computer Engineering, Computer Science, AI, Mathematics, or related fields, with an exception that required degree will be obtained on or before the scheduled start date or M.S. in Electrical Engineering, Computer Engineering, Computer Science, AI, Mathematics, or related fields plus 2 years of experience in Applied Research Preferred Qualifications: PhD in Computer Science, Machine Learning, Computer Engineering, Applied Mathematics, Electrical Engineering or related fields LLM PhD focus on NLP or Masters with 5 years of industrial NLP research experience Multiple publications on topics related to the pre-training of large language models (e.g. technical reports of pre-trained LLMs, SSL techniques, model pre-training optimization) Member of team that has trained a large language model from scratch (10B + parameters, 500B+ tokens) Publications in deep learning theory Publications at ACL, NAACL and EMNLP, Neurips, ICML or ICLR Optimization (Training & Inference) PhD focused on topics related to optimizing training of very large deep learning models Multiple years of experience and/or publications on one of the following topics: Model Sparsification, Quantization, Training Parallelism/Partitioning Design, Gradient Checkpointing, Model Compression Experience optimizing training for a 10B+ model Deep knowledge of deep learning algorithmic and/or optimizer design Experience with compiler design Finetuning PhD focused on topics related to guiding LLMs with further tasks (Supervised Finetuning, Instruction-Tuning, Dialogue-Finetuning, Parameter Tuning) Demonstrated knowledge of principles of transfer learning, model adaptation and model guidance Experience deploying a fine-tuned large language model Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Cambridge, MA: $218,700 - $249,600 for Applied Researcher I McLean, VA: $218,700 - $249,600 for Applied Researcher I New York, NY: $238,600 - $272,300 for Applied Researcher I San Francisco, CA: $238,600 - $272,300 for Applied Researcher I San Jose, CA: $238,600 - $272,300 for Applied Researcher I Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
07/30/2026
Full time
Applied Researcher I (AI Foundations, LLM Core and Agentic AI) Overview: At Capital One, we are creating trustworthy and reliable AI systems, changing banking for good. For years, Capital One has been leading the industry in using machine learning to create real-time, intelligent, automated customer experiences. From informing customers about unusual charges to answering their questions in real time, our applications of AI & ML are bringing humanity and simplicity to banking. We are committed to building world-class applied science and engineering teams and continue our industry leading capabilities with breakthrough product experiences and scalable, high-performance AI infrastructure. At Capital One, you will help bring the transformative power of emerging AI capabilities to reimagine how we serve our customers and businesses who have come to love the products and services we build. Team Description: The AI Foundations team is at the center of bringing our vision for AI at Capital One to life. Our work touches every aspect of the research life cycle, from partnering with Academia to building production systems. We work with product, technology and business leaders to apply the state of the art in AI to our business. In this role, you will: Partner with a cross-functional team of data scientists, software engineers, machine learning engineers and product managers to deliver AI-powered products that change how customers interact with their money. Leverage a broad stack of technologies - Pytorch, AWS Ultraclusters, Huggingface, Lightning, VectorDBs, and more - to reveal the insights hidden within huge volumes of numeric and textual data. Build AI foundation models through all phases of development, from design through training, evaluation, validation, and implementation. Engage in high impact applied research to take the latest AI developments and push them into the next generation of customer experiences. Flex your interpersonal skills to translate the complexity of your work into tangible business goals. The Ideal Candidate: You love the process of analyzing and creating, but also share our passion to do the right thing. You know at the end of the day it's about making the right decision for our customers. Innovative. You continually research and evaluate emerging technologies. You stay current on published state-of-the-art methods, technologies, and applications and seek out opportunities to apply them. Creative. You thrive on bringing definition to big, undefined problems. You love asking questions and pushing hard to find answers. You're not afraid to share a new idea. A leader. You challenge conventional thinking and work with stakeholders to identify and improve the status quo. You're passionate about talent development for your own team and beyond. Technical. You're comfortable with open-source languages and are passionate about developing further. You have hands-on experience developing AI foundation models and solutions using open-source tools and cloud computing platforms. Has a deep understanding of the foundations of AI methodologies. Experience building large deep learning models, whether on language, images, events, or graphs, as well as expertise in one or more of the following: training optimization, self-supervised learning, robustness, explainability, RLHF. An engineering mindset as shown by a track record of delivering models at scale both in terms of training data and inference volumes. Experience in delivering libraries, platform level code or solution level code to existing products. A professional with a track record of coming up with high quality ideas or improving upon existing ideas in machine learning, demonstrated by accomplishments such as first author publications or projects. Possess the ability to own and pursue a research agenda, including choosing impactful research problems and autonomously carrying out long-running projects. Basic Qualifications: Currently has, or is in the process of obtaining, a PhD in Electrical Engineering, Computer Engineering, Computer Science, AI, Mathematics, or related fields, with an exception that required degree will be obtained on or before the scheduled start date or M.S. in Electrical Engineering, Computer Engineering, Computer Science, AI, Mathematics, or related fields plus 2 years of experience in Applied Research Preferred Qualifications: PhD in Computer Science, Machine Learning, Computer Engineering, Applied Mathematics, Electrical Engineering or related fields LLM PhD focus on NLP or Masters with 5 years of industrial NLP research experience Multiple publications on topics related to the pre-training of large language models (e.g. technical reports of pre-trained LLMs, SSL techniques, model pre-training optimization) Member of team that has trained a large language model from scratch (10B + parameters, 500B+ tokens) Publications in deep learning theory Publications at ACL, NAACL and EMNLP, Neurips, ICML or ICLR Optimization (Training & Inference) PhD focused on topics related to optimizing training of very large deep learning models Multiple years of experience and/or publications on one of the following topics: Model Sparsification, Quantization, Training Parallelism/Partitioning Design, Gradient Checkpointing, Model Compression Experience optimizing training for a 10B+ model Deep knowledge of deep learning algorithmic and/or optimizer design Experience with compiler design Finetuning PhD focused on topics related to guiding LLMs with further tasks (Supervised Finetuning, Instruction-Tuning, Dialogue-Finetuning, Parameter Tuning) Demonstrated knowledge of principles of transfer learning, model adaptation and model guidance Experience deploying a fine-tuned large language model Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Cambridge, MA: $218,700 - $249,600 for Applied Researcher I McLean, VA: $218,700 - $249,600 for Applied Researcher I New York, NY: $238,600 - $272,300 for Applied Researcher I San Francisco, CA: $238,600 - $272,300 for Applied Researcher I San Jose, CA: $238,600 - $272,300 for Applied Researcher I Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
