Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Under the supervision of the Specimen Processing Supervisor; the position is responsible for processing of specimens and performing various laboratory support procedures in the main laboratory processing department. The Lab Clerk must be proficient with computer data entry to maintain patient demographic as well as test ordering details in multiple computer systems in accordance with compliance guidelines. The Lab Clerk will process, prepare and package patient samples for in-house testing and reference laboratories. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment functions correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED 1+ years of computer proficiency experience 6+ months of experience in a clinical laboratory including specimen processing OR 6+ months of phlebotomy experience 6+ months of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes Understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement Demonstrated ability to work independently and collaboratively within a team-oriented environment, contributing to the overall efficiency of the laboratory Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however . click apply for full job details
07/30/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Under the supervision of the Specimen Processing Supervisor; the position is responsible for processing of specimens and performing various laboratory support procedures in the main laboratory processing department. The Lab Clerk must be proficient with computer data entry to maintain patient demographic as well as test ordering details in multiple computer systems in accordance with compliance guidelines. The Lab Clerk will process, prepare and package patient samples for in-house testing and reference laboratories. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment functions correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED 1+ years of computer proficiency experience 6+ months of experience in a clinical laboratory including specimen processing OR 6+ months of phlebotomy experience 6+ months of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes Understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement Demonstrated ability to work independently and collaboratively within a team-oriented environment, contributing to the overall efficiency of the laboratory Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however . click apply for full job details
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Lead Laboratory Support Services Specialist must possess comprehensive knowledge of clinical laboratory procedures, including specimen processing, documentation, and result management. The Lead Laboratory Support Services Specialist must have the ability to work effectively under pressure and prioritize tasks to meet deadlines while maintaining high standards of accuracy and efficiency. They should be capable of providing leadership and direction to team members, fostering a collaborative and supportive work environment. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers, and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment is functioning correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory Leadership Responsibilities: In the absence of the supervisor, the Lead Specialist assumes responsibility for the Processing department's smooth operation. They perform regularly assigned work and assist co-workers during times of increased workload or reduced staffing. Monitoring workflow, making staffing adjustments, and prioritizing tasks are among their key responsibilities. They also serve as a resource person and problem collaborator for team members, communicating employee requests, suggestions, and staffing needs to the supervisor. Additionally, they support and communicate decisions made by the supervisor regarding interpersonal conflicts within the work unit and share opportunities for improving processes with management. Encouraging and developing the employees they lead, the Lead Specialist actively engages in special projects or assignments made by the Processing Supervisor or Lab Manager. All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction. Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Highschool diploma or GED One plus years of computer proficiency experience One plus years of experience in a clinical laboratory including specimen processing One plus years of leadership experience, including mentoring and guiding team members, monitoring workflow, and making staffing adjustments One plus years of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm Schedule may change due to business needs Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge and understanding of laboratory equipment operation, such as centrifuges and copiers Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes An understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement . click apply for full job details
07/30/2026
Full time
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Lead Laboratory Support Services Specialist must possess comprehensive knowledge of clinical laboratory procedures, including specimen processing, documentation, and result management. The Lead Laboratory Support Services Specialist must have the ability to work effectively under pressure and prioritize tasks to meet deadlines while maintaining high standards of accuracy and efficiency. They should be capable of providing leadership and direction to team members, fostering a collaborative and supportive work environment. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers, and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment is functioning correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory Leadership Responsibilities: In the absence of the supervisor, the Lead Specialist assumes responsibility for the Processing department's smooth operation. They perform regularly assigned work and assist co-workers during times of increased workload or reduced staffing. Monitoring workflow, making staffing adjustments, and prioritizing tasks are among their key responsibilities. They also serve as a resource person and problem collaborator for team members, communicating employee requests, suggestions, and staffing needs to the supervisor. Additionally, they support and communicate decisions made by the supervisor regarding interpersonal conflicts within the work unit and share opportunities for improving processes with management. Encouraging and developing the employees they lead, the Lead Specialist actively engages in special projects or assignments made by the Processing Supervisor or Lab Manager. All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction. Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Highschool diploma or GED One plus years of computer proficiency experience One plus years of experience in a clinical laboratory including specimen processing One plus years of leadership experience, including mentoring and guiding team members, monitoring workflow, and making staffing adjustments One plus years of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm Schedule may change due to business needs Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge and understanding of laboratory equipment operation, such as centrifuges and copiers Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes An understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement . click apply for full job details
Careers With Purpose Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland. Facility: Marsh Ctr Eau Claire Location: Eau Claire, WI Address: 2116 Craig Rd, Eau Claire, WI 54701, USA Shift: 8 Hours - Day Shifts Job Schedule: Full time Weekly Hours: 36.00 Salary Range: 34.00 - 49.50 Department Details Mon - Fri; variable/flexible hours between 7:00 am - 4:30 pm; will discuss more at interview Job Summary Provides day-to-day supervision of and clinical leadership to staff involved in obtaining and providing polysomnographic (PSG), multiple sleep latency (MSLT), home sleep testing (HST) recordings, for diagnostic use by physicians in the treatment of patients with sleep/wake disorders. Responsible for the support of the polysomnography (PSG) collection systems and related equipment. Assists with coordinating the expansion of services and plays a key role in site selection, equipment procurement, installation, and functionality. Responsible for computer upgrades, equipment troubleshooting and related issues, software upgrades, and data management. Assists with accreditation, sources of information, equipment maintenance, and supply ordering. Collaborates with vendors for new supplies and equipment. Provides feedback and assist with budget as necessary. Oversees data management, quality assurance, and accreditation standards. Assists with administrative duties such as payroll and scheduling. Facilitates staff communication and runs departmental meetings. Attends council meetings, tasks force, and committees as a representative. Possesses a basic knowledge of sleep disorders, electronics, electrical safety, with skill to utilize computers for patient documentation and data gathering for patient care. Ability to assist staff in performing sleep study procedures and may perform neurodiagnostic testing for applicable patient populations. May perform other scoring of respiratory related tests. Will complete review and final scoring of tests, as well as oversee review scoring completed by registered technologists when needed. Qualifications Associate degree required. Bachelor's degree preferred. Field of study preferred in an accredited program in Respiratory Care and/or Electroneurodiagnostic Technology, or other medical specialty. Minimum of five years' experience in sleep disorders is required. Supervisory experience helpful. Registry with the Board of Registered Polysomnographic Technologists (BRPT) as a Registered Polysomnographic Technologist (RPSGT). Or will consider registry with the American Board of Sleep Medicine (ABSM). Working in North Dakota (ND), must be licensed as a RPSGT. Obtain and maintain mandatory continuing education units (CEU) each year to maintain licensure and/or registry. Basic Life Support (BLS) certification is required within 60 days of employment. Benefits Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit . Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1- or send an email to . Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment. Req Number: R- Job Function: Allied Health Featured: No
07/30/2026
Full time
Careers With Purpose Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland. Facility: Marsh Ctr Eau Claire Location: Eau Claire, WI Address: 2116 Craig Rd, Eau Claire, WI 54701, USA Shift: 8 Hours - Day Shifts Job Schedule: Full time Weekly Hours: 36.00 Salary Range: 34.00 - 49.50 Department Details Mon - Fri; variable/flexible hours between 7:00 am - 4:30 pm; will discuss more at interview Job Summary Provides day-to-day supervision of and clinical leadership to staff involved in obtaining and providing polysomnographic (PSG), multiple sleep latency (MSLT), home sleep testing (HST) recordings, for diagnostic use by physicians in the treatment of patients with sleep/wake disorders. Responsible for the support of the polysomnography (PSG) collection systems and related equipment. Assists with coordinating the expansion of services and plays a key role in site selection, equipment procurement, installation, and functionality. Responsible for computer upgrades, equipment troubleshooting and related issues, software upgrades, and data management. Assists with accreditation, sources of information, equipment maintenance, and supply ordering. Collaborates with vendors for new supplies and equipment. Provides feedback and assist with budget as necessary. Oversees data management, quality assurance, and accreditation standards. Assists with administrative duties such as payroll and scheduling. Facilitates staff communication and runs departmental meetings. Attends council meetings, tasks force, and committees as a representative. Possesses a basic knowledge of sleep disorders, electronics, electrical safety, with skill to utilize computers for patient documentation and data gathering for patient care. Ability to assist staff in performing sleep study procedures and may perform neurodiagnostic testing for applicable patient populations. May perform other scoring of respiratory related tests. Will complete review and final scoring of tests, as well as oversee review scoring completed by registered technologists when needed. Qualifications Associate degree required. Bachelor's degree preferred. Field of study preferred in an accredited program in Respiratory Care and/or Electroneurodiagnostic Technology, or other medical specialty. Minimum of five years' experience in sleep disorders is required. Supervisory experience helpful. Registry with the Board of Registered Polysomnographic Technologists (BRPT) as a Registered Polysomnographic Technologist (RPSGT). Or will consider registry with the American Board of Sleep Medicine (ABSM). Working in North Dakota (ND), must be licensed as a RPSGT. Obtain and maintain mandatory continuing education units (CEU) each year to maintain licensure and/or registry. Basic Life Support (BLS) certification is required within 60 days of employment. Benefits Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit . Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1- or send an email to . Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment. Req Number: R- Job Function: Allied Health Featured: No
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Under the supervision of the Specimen Processing Supervisor; the position is responsible for processing of specimens and performing various laboratory support procedures in the main laboratory processing department. The Lab Clerk must be proficient with computer data entry to maintain patient demographic as well as test ordering details in multiple computer systems in accordance with compliance guidelines. The Lab Clerk will process, prepare and package patient samples for in-house testing and reference laboratories. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment functions correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED 1+ years of computer proficiency experience 6+ months of experience in a clinical laboratory including specimen processing OR 6+ months of phlebotomy experience 6+ months of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes Understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement Demonstrated ability to work independently and collaboratively within a team-oriented environment, contributing to the overall efficiency of the laboratory Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however . click apply for full job details
07/30/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Under the supervision of the Specimen Processing Supervisor; the position is responsible for processing of specimens and performing various laboratory support procedures in the main laboratory processing department. The Lab Clerk must be proficient with computer data entry to maintain patient demographic as well as test ordering details in multiple computer systems in accordance with compliance guidelines. The Lab Clerk will process, prepare and package patient samples for in-house testing and reference laboratories. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment functions correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED 1+ years of computer proficiency experience 6+ months of experience in a clinical laboratory including specimen processing OR 6+ months of phlebotomy experience 6+ months of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes Understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement Demonstrated ability to work independently and collaboratively within a team-oriented environment, contributing to the overall efficiency of the laboratory Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however . click apply for full job details
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Under the supervision of the Specimen Processing Supervisor; the position is responsible for processing of specimens and performing various laboratory support procedures in the main laboratory processing department. The Lab Clerk must be proficient with computer data entry to maintain patient demographic as well as test ordering details in multiple computer systems in accordance with compliance guidelines. The Lab Clerk will process, prepare and package patient samples for in-house testing and reference laboratories. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment functions correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED 1+ years of computer proficiency experience 6+ months of experience in a clinical laboratory including specimen processing OR 6+ months of phlebotomy experience 6+ months of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes Understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement Demonstrated ability to work independently and collaboratively within a team-oriented environment, contributing to the overall efficiency of the laboratory Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however . click apply for full job details
07/30/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Under the supervision of the Specimen Processing Supervisor; the position is responsible for processing of specimens and performing various laboratory support procedures in the main laboratory processing department. The Lab Clerk must be proficient with computer data entry to maintain patient demographic as well as test ordering details in multiple computer systems in accordance with compliance guidelines. The Lab Clerk will process, prepare and package patient samples for in-house testing and reference laboratories. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment functions correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED 1+ years of computer proficiency experience 6+ months of experience in a clinical laboratory including specimen processing OR 6+ months of phlebotomy experience 6+ months of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes Understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement Demonstrated ability to work independently and collaboratively within a team-oriented environment, contributing to the overall efficiency of the laboratory Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however . click apply for full job details
Sunterra Springs - Independence MO seeking an amazing DON (Director of nursing) to join our team. In this leadership role, you will ensure quality patient care, direct, coordinate, and control all aspects of the clinical functions, perform regulatory compliance, and manage staff. We are looking for someone who can build trust, is committed to the team, and holds themselves and others accountable. If you see your role as being a person who wants to make a difference in our resident's lives, come and be a part of our family! MISSION STATEMENT: As a member of your community, our mission is to deliver compassionate health care services to all those entrusted in our care. Through leadership and trust, we function as a cohesive team dedicated to cost-effective, high-quality outcomes for our residents. We foster an environment of innovation and continual improvement by encouraging creativity and openness. We pledge to value one another through loyalty, respect, and dignity. Integrity, fairness, and kindness are an integral part in all of our business decisions. Responsibilities include: Plan, organize, develop and direct the overall operation of our Nursing Service Maintain current federal, state, and local standards Determine the staffing needs of the nursing department necessary to meet the total nursing needs of the residents Knowledgeable about long-term and rehabilitation care, state and federal clinical compliance Has strong clinical skills for mentoring/education and use in the field Leadership qualities include the ability to listen, inspire and motivate others, set expectations, listen, empower others and lead a team to great results Requirements: Must have current MO RN license with a minimum of two years management experience Experience working in Long-term care environment preferred Critical thinking/problem-solving skills Excellent interpersonal skills, proven ability to create and maintain a cohesive, effective team Available at all times during operating hours Understand business growth, financial management, personnel management Must be organized, able to multitask, and delegate when appropriate "Consistent with the Americans with Disabilities Act (ADA) and the applicable federal and state civil rights laws, it is the policy of Rocky Mountain Care, LLC and its affiliates and managed entities (together hereafter referred to as "RMC"), to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact . Job Type: Full-time Qualifications Required Qualifications A Nursing Degree from an accredited college or university. Must have, as a minimum, one (1) to three (3) years of experience as a supervisor in a hospital, nursing home, or other related health care facility. Current unrestricted license as a Registered Nurse (RN) in practicing state. Knowledgeable of nursing and medical practices and procedures, as well as laws, regulations and guidelines pertaining to long-term care. Current CPR certification.
07/30/2026
Full time
Sunterra Springs - Independence MO seeking an amazing DON (Director of nursing) to join our team. In this leadership role, you will ensure quality patient care, direct, coordinate, and control all aspects of the clinical functions, perform regulatory compliance, and manage staff. We are looking for someone who can build trust, is committed to the team, and holds themselves and others accountable. If you see your role as being a person who wants to make a difference in our resident's lives, come and be a part of our family! MISSION STATEMENT: As a member of your community, our mission is to deliver compassionate health care services to all those entrusted in our care. Through leadership and trust, we function as a cohesive team dedicated to cost-effective, high-quality outcomes for our residents. We foster an environment of innovation and continual improvement by encouraging creativity and openness. We pledge to value one another through loyalty, respect, and dignity. Integrity, fairness, and kindness are an integral part in all of our business decisions. Responsibilities include: Plan, organize, develop and direct the overall operation of our Nursing Service Maintain current federal, state, and local standards Determine the staffing needs of the nursing department necessary to meet the total nursing needs of the residents Knowledgeable about long-term and rehabilitation care, state and federal clinical compliance Has strong clinical skills for mentoring/education and use in the field Leadership qualities include the ability to listen, inspire and motivate others, set expectations, listen, empower others and lead a team to great results Requirements: Must have current MO RN license with a minimum of two years management experience Experience working in Long-term care environment preferred Critical thinking/problem-solving skills Excellent interpersonal skills, proven ability to create and maintain a cohesive, effective team Available at all times during operating hours Understand business growth, financial management, personnel management Must be organized, able to multitask, and delegate when appropriate "Consistent with the Americans with Disabilities Act (ADA) and the applicable federal and state civil rights laws, it is the policy of Rocky Mountain Care, LLC and its affiliates and managed entities (together hereafter referred to as "RMC"), to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact . Job Type: Full-time Qualifications Required Qualifications A Nursing Degree from an accredited college or university. Must have, as a minimum, one (1) to three (3) years of experience as a supervisor in a hospital, nursing home, or other related health care facility. Current unrestricted license as a Registered Nurse (RN) in practicing state. Knowledgeable of nursing and medical practices and procedures, as well as laws, regulations and guidelines pertaining to long-term care. Current CPR certification.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Under the supervision of the Specimen Processing Supervisor; the position is responsible for processing of specimens and performing various laboratory support procedures in the main laboratory processing department. The Lab Clerk must be proficient with computer data entry to maintain patient demographic as well as test ordering details in multiple computer systems in accordance with compliance guidelines. The Lab Clerk will process, prepare and package patient samples for in-house testing and reference laboratories. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment functions correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED 1+ years of computer proficiency experience 6+ months of experience in a clinical laboratory including specimen processing OR 6+ months of phlebotomy experience 6+ months of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes Understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement Demonstrated ability to work independently and collaboratively within a team-oriented environment, contributing to the overall efficiency of the laboratory Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however . click apply for full job details
07/30/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Under the supervision of the Specimen Processing Supervisor; the position is responsible for processing of specimens and performing various laboratory support procedures in the main laboratory processing department. The Lab Clerk must be proficient with computer data entry to maintain patient demographic as well as test ordering details in multiple computer systems in accordance with compliance guidelines. The Lab Clerk will process, prepare and package patient samples for in-house testing and reference laboratories. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment functions correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED 1+ years of computer proficiency experience 6+ months of experience in a clinical laboratory including specimen processing OR 6+ months of phlebotomy experience 6+ months of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes Understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement Demonstrated ability to work independently and collaboratively within a team-oriented environment, contributing to the overall efficiency of the laboratory Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however . click apply for full job details
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Lead Laboratory Support Services Specialist must possess comprehensive knowledge of clinical laboratory procedures, including specimen processing, documentation, and result management. The Lead Laboratory Support Services Specialist must have the ability to work effectively under pressure and prioritize tasks to meet deadlines while maintaining high standards of accuracy and efficiency. They should be capable of providing leadership and direction to team members, fostering a collaborative and supportive work environment. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers, and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment is functioning correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory Leadership Responsibilities: In the absence of the supervisor, the Lead Specialist assumes responsibility for the Processing department's smooth operation. They perform regularly assigned work and assist co-workers during times of increased workload or reduced staffing. Monitoring workflow, making staffing adjustments, and prioritizing tasks are among their key responsibilities. They also serve as a resource person and problem collaborator for team members, communicating employee requests, suggestions, and staffing needs to the supervisor. Additionally, they support and communicate decisions made by the supervisor regarding interpersonal conflicts within the work unit and share opportunities for improving processes with management. Encouraging and developing the employees they lead, the Lead Specialist actively engages in special projects or assignments made by the Processing Supervisor or Lab Manager. All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction. Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Highschool diploma or GED One plus years of computer proficiency experience One plus years of experience in a clinical laboratory including specimen processing One plus years of leadership experience, including mentoring and guiding team members, monitoring workflow, and making staffing adjustments One plus years of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm Schedule may change due to business needs Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge and understanding of laboratory equipment operation, such as centrifuges and copiers Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes An understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement . click apply for full job details
07/30/2026
Full time
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Lead Laboratory Support Services Specialist must possess comprehensive knowledge of clinical laboratory procedures, including specimen processing, documentation, and result management. The Lead Laboratory Support Services Specialist must have the ability to work effectively under pressure and prioritize tasks to meet deadlines while maintaining high standards of accuracy and efficiency. They should be capable of providing leadership and direction to team members, fostering a collaborative and supportive work environment. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers, and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment is functioning correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory Leadership Responsibilities: In the absence of the supervisor, the Lead Specialist assumes responsibility for the Processing department's smooth operation. They perform regularly assigned work and assist co-workers during times of increased workload or reduced staffing. Monitoring workflow, making staffing adjustments, and prioritizing tasks are among their key responsibilities. They also serve as a resource person and problem collaborator for team members, communicating employee requests, suggestions, and staffing needs to the supervisor. Additionally, they support and communicate decisions made by the supervisor regarding interpersonal conflicts within the work unit and share opportunities for improving processes with management. Encouraging and developing the employees they lead, the Lead Specialist actively engages in special projects or assignments made by the Processing Supervisor or Lab Manager. All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction. Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Highschool diploma or GED One plus years of computer proficiency experience One plus years of experience in a clinical laboratory including specimen processing One plus years of leadership experience, including mentoring and guiding team members, monitoring workflow, and making staffing adjustments One plus years of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm Schedule may change due to business needs Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge and understanding of laboratory equipment operation, such as centrifuges and copiers Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes An understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement . click apply for full job details
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Under the supervision of the Specimen Processing Supervisor; the position is responsible for processing of specimens and performing various laboratory support procedures in the main laboratory processing department. The Lab Clerk must be proficient with computer data entry to maintain patient demographic as well as test ordering details in multiple computer systems in accordance with compliance guidelines. The Lab Clerk will process, prepare and package patient samples for in-house testing and reference laboratories. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment functions correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED 1+ years of computer proficiency experience 6+ months of experience in a clinical laboratory including specimen processing OR 6+ months of phlebotomy experience 6+ months of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes Understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement Demonstrated ability to work independently and collaboratively within a team-oriented environment, contributing to the overall efficiency of the laboratory Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however . click apply for full job details
07/30/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Under the supervision of the Specimen Processing Supervisor; the position is responsible for processing of specimens and performing various laboratory support procedures in the main laboratory processing department. The Lab Clerk must be proficient with computer data entry to maintain patient demographic as well as test ordering details in multiple computer systems in accordance with compliance guidelines. The Lab Clerk will process, prepare and package patient samples for in-house testing and reference laboratories. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment functions correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED 1+ years of computer proficiency experience 6+ months of experience in a clinical laboratory including specimen processing OR 6+ months of phlebotomy experience 6+ months of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes Understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement Demonstrated ability to work independently and collaboratively within a team-oriented environment, contributing to the overall efficiency of the laboratory Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however . click apply for full job details
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Lead Laboratory Support Services Specialist must possess comprehensive knowledge of clinical laboratory procedures, including specimen processing, documentation, and result management. The Lead Laboratory Support Services Specialist must have the ability to work effectively under pressure and prioritize tasks to meet deadlines while maintaining high standards of accuracy and efficiency. They should be capable of providing leadership and direction to team members, fostering a collaborative and supportive work environment. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers, and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment is functioning correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory Leadership Responsibilities: In the absence of the supervisor, the Lead Specialist assumes responsibility for the Processing department's smooth operation. They perform regularly assigned work and assist co-workers during times of increased workload or reduced staffing. Monitoring workflow, making staffing adjustments, and prioritizing tasks are among their key responsibilities. They also serve as a resource person and problem collaborator for team members, communicating employee requests, suggestions, and staffing needs to the supervisor. Additionally, they support and communicate decisions made by the supervisor regarding interpersonal conflicts within the work unit and share opportunities for improving processes with management. Encouraging and developing the employees they lead, the Lead Specialist actively engages in special projects or assignments made by the Processing Supervisor or Lab Manager. All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction. Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Highschool diploma or GED One plus years of computer proficiency experience One plus years of experience in a clinical laboratory including specimen processing One plus years of leadership experience, including mentoring and guiding team members, monitoring workflow, and making staffing adjustments One plus years of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm Schedule may change due to business needs Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge and understanding of laboratory equipment operation, such as centrifuges and copiers Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes An understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement . click apply for full job details
07/30/2026
Full time
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Lead Laboratory Support Services Specialist must possess comprehensive knowledge of clinical laboratory procedures, including specimen processing, documentation, and result management. The Lead Laboratory Support Services Specialist must have the ability to work effectively under pressure and prioritize tasks to meet deadlines while maintaining high standards of accuracy and efficiency. They should be capable of providing leadership and direction to team members, fostering a collaborative and supportive work environment. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers, and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment is functioning correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory Leadership Responsibilities: In the absence of the supervisor, the Lead Specialist assumes responsibility for the Processing department's smooth operation. They perform regularly assigned work and assist co-workers during times of increased workload or reduced staffing. Monitoring workflow, making staffing adjustments, and prioritizing tasks are among their key responsibilities. They also serve as a resource person and problem collaborator for team members, communicating employee requests, suggestions, and staffing needs to the supervisor. Additionally, they support and communicate decisions made by the supervisor regarding interpersonal conflicts within the work unit and share opportunities for improving processes with management. Encouraging and developing the employees they lead, the Lead Specialist actively engages in special projects or assignments made by the Processing Supervisor or Lab Manager. All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction. Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Highschool diploma or GED One plus years of computer proficiency experience One plus years of experience in a clinical laboratory including specimen processing One plus years of leadership experience, including mentoring and guiding team members, monitoring workflow, and making staffing adjustments One plus years of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm Schedule may change due to business needs Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge and understanding of laboratory equipment operation, such as centrifuges and copiers Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes An understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement . click apply for full job details
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Lead Laboratory Support Services Specialist must possess comprehensive knowledge of clinical laboratory procedures, including specimen processing, documentation, and result management. The Lead Laboratory Support Services Specialist must have the ability to work effectively under pressure and prioritize tasks to meet deadlines while maintaining high standards of accuracy and efficiency. They should be capable of providing leadership and direction to team members, fostering a collaborative and supportive work environment. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers, and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment is functioning correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory Leadership Responsibilities: In the absence of the supervisor, the Lead Specialist assumes responsibility for the Processing department's smooth operation. They perform regularly assigned work and assist co-workers during times of increased workload or reduced staffing. Monitoring workflow, making staffing adjustments, and prioritizing tasks are among their key responsibilities. They also serve as a resource person and problem collaborator for team members, communicating employee requests, suggestions, and staffing needs to the supervisor. Additionally, they support and communicate decisions made by the supervisor regarding interpersonal conflicts within the work unit and share opportunities for improving processes with management. Encouraging and developing the employees they lead, the Lead Specialist actively engages in special projects or assignments made by the Processing Supervisor or Lab Manager. All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction. Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Highschool diploma or GED One plus years of computer proficiency experience One plus years of experience in a clinical laboratory including specimen processing One plus years of leadership experience, including mentoring and guiding team members, monitoring workflow, and making staffing adjustments One plus years of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm Schedule may change due to business needs Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge and understanding of laboratory equipment operation, such as centrifuges and copiers Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes An understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement . click apply for full job details
07/30/2026
Full time
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Lead Laboratory Support Services Specialist must possess comprehensive knowledge of clinical laboratory procedures, including specimen processing, documentation, and result management. The Lead Laboratory Support Services Specialist must have the ability to work effectively under pressure and prioritize tasks to meet deadlines while maintaining high standards of accuracy and efficiency. They should be capable of providing leadership and direction to team members, fostering a collaborative and supportive work environment. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers, and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment is functioning correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory Leadership Responsibilities: In the absence of the supervisor, the Lead Specialist assumes responsibility for the Processing department's smooth operation. They perform regularly assigned work and assist co-workers during times of increased workload or reduced staffing. Monitoring workflow, making staffing adjustments, and prioritizing tasks are among their key responsibilities. They also serve as a resource person and problem collaborator for team members, communicating employee requests, suggestions, and staffing needs to the supervisor. Additionally, they support and communicate decisions made by the supervisor regarding interpersonal conflicts within the work unit and share opportunities for improving processes with management. Encouraging and developing the employees they lead, the Lead Specialist actively engages in special projects or assignments made by the Processing Supervisor or Lab Manager. All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction. Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Highschool diploma or GED One plus years of computer proficiency experience One plus years of experience in a clinical laboratory including specimen processing One plus years of leadership experience, including mentoring and guiding team members, monitoring workflow, and making staffing adjustments One plus years of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm Schedule may change due to business needs Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge and understanding of laboratory equipment operation, such as centrifuges and copiers Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes An understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement . click apply for full job details
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Under the supervision of the Specimen Processing Supervisor; the position is responsible for processing of specimens and performing various laboratory support procedures in the main laboratory processing department. The Lab Clerk must be proficient with computer data entry to maintain patient demographic as well as test ordering details in multiple computer systems in accordance with compliance guidelines. The Lab Clerk will process, prepare and package patient samples for in-house testing and reference laboratories. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment functions correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED 1+ years of computer proficiency experience 6+ months of experience in a clinical laboratory including specimen processing OR 6+ months of phlebotomy experience 6+ months of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes Understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement Demonstrated ability to work independently and collaboratively within a team-oriented environment, contributing to the overall efficiency of the laboratory Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however . click apply for full job details
07/30/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Under the supervision of the Specimen Processing Supervisor; the position is responsible for processing of specimens and performing various laboratory support procedures in the main laboratory processing department. The Lab Clerk must be proficient with computer data entry to maintain patient demographic as well as test ordering details in multiple computer systems in accordance with compliance guidelines. The Lab Clerk will process, prepare and package patient samples for in-house testing and reference laboratories. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment functions correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED 1+ years of computer proficiency experience 6+ months of experience in a clinical laboratory including specimen processing OR 6+ months of phlebotomy experience 6+ months of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes Understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement Demonstrated ability to work independently and collaboratively within a team-oriented environment, contributing to the overall efficiency of the laboratory Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however . click apply for full job details
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Lead Laboratory Support Services Specialist must possess comprehensive knowledge of clinical laboratory procedures, including specimen processing, documentation, and result management. The Lead Laboratory Support Services Specialist must have the ability to work effectively under pressure and prioritize tasks to meet deadlines while maintaining high standards of accuracy and efficiency. They should be capable of providing leadership and direction to team members, fostering a collaborative and supportive work environment. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers, and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment is functioning correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory Leadership Responsibilities: In the absence of the supervisor, the Lead Specialist assumes responsibility for the Processing department's smooth operation. They perform regularly assigned work and assist co-workers during times of increased workload or reduced staffing. Monitoring workflow, making staffing adjustments, and prioritizing tasks are among their key responsibilities. They also serve as a resource person and problem collaborator for team members, communicating employee requests, suggestions, and staffing needs to the supervisor. Additionally, they support and communicate decisions made by the supervisor regarding interpersonal conflicts within the work unit and share opportunities for improving processes with management. Encouraging and developing the employees they lead, the Lead Specialist actively engages in special projects or assignments made by the Processing Supervisor or Lab Manager. All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction. Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Highschool diploma or GED One plus years of computer proficiency experience One plus years of experience in a clinical laboratory including specimen processing One plus years of leadership experience, including mentoring and guiding team members, monitoring workflow, and making staffing adjustments One plus years of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm Schedule may change due to business needs Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge and understanding of laboratory equipment operation, such as centrifuges and copiers Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes An understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement . click apply for full job details
07/30/2026
Full time
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Lead Laboratory Support Services Specialist must possess comprehensive knowledge of clinical laboratory procedures, including specimen processing, documentation, and result management. The Lead Laboratory Support Services Specialist must have the ability to work effectively under pressure and prioritize tasks to meet deadlines while maintaining high standards of accuracy and efficiency. They should be capable of providing leadership and direction to team members, fostering a collaborative and supportive work environment. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers, and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment is functioning correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory Leadership Responsibilities: In the absence of the supervisor, the Lead Specialist assumes responsibility for the Processing department's smooth operation. They perform regularly assigned work and assist co-workers during times of increased workload or reduced staffing. Monitoring workflow, making staffing adjustments, and prioritizing tasks are among their key responsibilities. They also serve as a resource person and problem collaborator for team members, communicating employee requests, suggestions, and staffing needs to the supervisor. Additionally, they support and communicate decisions made by the supervisor regarding interpersonal conflicts within the work unit and share opportunities for improving processes with management. Encouraging and developing the employees they lead, the Lead Specialist actively engages in special projects or assignments made by the Processing Supervisor or Lab Manager. All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction. Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Highschool diploma or GED One plus years of computer proficiency experience One plus years of experience in a clinical laboratory including specimen processing One plus years of leadership experience, including mentoring and guiding team members, monitoring workflow, and making staffing adjustments One plus years of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm Schedule may change due to business needs Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge and understanding of laboratory equipment operation, such as centrifuges and copiers Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes An understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement . click apply for full job details
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Under the supervision of the Specimen Processing Supervisor; the position is responsible for processing of specimens and performing various laboratory support procedures in the main laboratory processing department. The Lab Clerk must be proficient with computer data entry to maintain patient demographic as well as test ordering details in multiple computer systems in accordance with compliance guidelines. The Lab Clerk will process, prepare and package patient samples for in-house testing and reference laboratories. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment functions correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED 1+ years of computer proficiency experience 6+ months of experience in a clinical laboratory including specimen processing OR 6+ months of phlebotomy experience 6+ months of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes Understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement Demonstrated ability to work independently and collaboratively within a team-oriented environment, contributing to the overall efficiency of the laboratory Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however . click apply for full job details
07/30/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Under the supervision of the Specimen Processing Supervisor; the position is responsible for processing of specimens and performing various laboratory support procedures in the main laboratory processing department. The Lab Clerk must be proficient with computer data entry to maintain patient demographic as well as test ordering details in multiple computer systems in accordance with compliance guidelines. The Lab Clerk will process, prepare and package patient samples for in-house testing and reference laboratories. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment functions correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED 1+ years of computer proficiency experience 6+ months of experience in a clinical laboratory including specimen processing OR 6+ months of phlebotomy experience 6+ months of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes Understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement Demonstrated ability to work independently and collaboratively within a team-oriented environment, contributing to the overall efficiency of the laboratory Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however . click apply for full job details
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Lead Laboratory Support Services Specialist must possess comprehensive knowledge of clinical laboratory procedures, including specimen processing, documentation, and result management. The Lead Laboratory Support Services Specialist must have the ability to work effectively under pressure and prioritize tasks to meet deadlines while maintaining high standards of accuracy and efficiency. They should be capable of providing leadership and direction to team members, fostering a collaborative and supportive work environment. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers, and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment is functioning correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory Leadership Responsibilities: In the absence of the supervisor, the Lead Specialist assumes responsibility for the Processing department's smooth operation. They perform regularly assigned work and assist co-workers during times of increased workload or reduced staffing. Monitoring workflow, making staffing adjustments, and prioritizing tasks are among their key responsibilities. They also serve as a resource person and problem collaborator for team members, communicating employee requests, suggestions, and staffing needs to the supervisor. Additionally, they support and communicate decisions made by the supervisor regarding interpersonal conflicts within the work unit and share opportunities for improving processes with management. Encouraging and developing the employees they lead, the Lead Specialist actively engages in special projects or assignments made by the Processing Supervisor or Lab Manager. All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction. Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Highschool diploma or GED One plus years of computer proficiency experience One plus years of experience in a clinical laboratory including specimen processing One plus years of leadership experience, including mentoring and guiding team members, monitoring workflow, and making staffing adjustments One plus years of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm Schedule may change due to business needs Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge and understanding of laboratory equipment operation, such as centrifuges and copiers Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes An understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement . click apply for full job details
07/30/2026
Full time
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Lead Laboratory Support Services Specialist must possess comprehensive knowledge of clinical laboratory procedures, including specimen processing, documentation, and result management. The Lead Laboratory Support Services Specialist must have the ability to work effectively under pressure and prioritize tasks to meet deadlines while maintaining high standards of accuracy and efficiency. They should be capable of providing leadership and direction to team members, fostering a collaborative and supportive work environment. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers, and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment is functioning correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory Leadership Responsibilities: In the absence of the supervisor, the Lead Specialist assumes responsibility for the Processing department's smooth operation. They perform regularly assigned work and assist co-workers during times of increased workload or reduced staffing. Monitoring workflow, making staffing adjustments, and prioritizing tasks are among their key responsibilities. They also serve as a resource person and problem collaborator for team members, communicating employee requests, suggestions, and staffing needs to the supervisor. Additionally, they support and communicate decisions made by the supervisor regarding interpersonal conflicts within the work unit and share opportunities for improving processes with management. Encouraging and developing the employees they lead, the Lead Specialist actively engages in special projects or assignments made by the Processing Supervisor or Lab Manager. All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction. Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Highschool diploma or GED One plus years of computer proficiency experience One plus years of experience in a clinical laboratory including specimen processing One plus years of leadership experience, including mentoring and guiding team members, monitoring workflow, and making staffing adjustments One plus years of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm Schedule may change due to business needs Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge and understanding of laboratory equipment operation, such as centrifuges and copiers Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes An understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement . click apply for full job details
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Under the supervision of the Specimen Processing Supervisor; the position is responsible for processing of specimens and performing various laboratory support procedures in the main laboratory processing department. The Lab Clerk must be proficient with computer data entry to maintain patient demographic as well as test ordering details in multiple computer systems in accordance with compliance guidelines. The Lab Clerk will process, prepare and package patient samples for in-house testing and reference laboratories. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment functions correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED 1+ years of computer proficiency experience 6+ months of experience in a clinical laboratory including specimen processing OR 6+ months of phlebotomy experience 6+ months of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes Understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement Demonstrated ability to work independently and collaboratively within a team-oriented environment, contributing to the overall efficiency of the laboratory Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however . click apply for full job details
07/30/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Under the supervision of the Specimen Processing Supervisor; the position is responsible for processing of specimens and performing various laboratory support procedures in the main laboratory processing department. The Lab Clerk must be proficient with computer data entry to maintain patient demographic as well as test ordering details in multiple computer systems in accordance with compliance guidelines. The Lab Clerk will process, prepare and package patient samples for in-house testing and reference laboratories. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment functions correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED 1+ years of computer proficiency experience 6+ months of experience in a clinical laboratory including specimen processing OR 6+ months of phlebotomy experience 6+ months of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes Understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement Demonstrated ability to work independently and collaboratively within a team-oriented environment, contributing to the overall efficiency of the laboratory Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however . click apply for full job details
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Lead Laboratory Support Services Specialist must possess comprehensive knowledge of clinical laboratory procedures, including specimen processing, documentation, and result management. The Lead Laboratory Support Services Specialist must have the ability to work effectively under pressure and prioritize tasks to meet deadlines while maintaining high standards of accuracy and efficiency. They should be capable of providing leadership and direction to team members, fostering a collaborative and supportive work environment. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers, and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment is functioning correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory Leadership Responsibilities: In the absence of the supervisor, the Lead Specialist assumes responsibility for the Processing department's smooth operation. They perform regularly assigned work and assist co-workers during times of increased workload or reduced staffing. Monitoring workflow, making staffing adjustments, and prioritizing tasks are among their key responsibilities. They also serve as a resource person and problem collaborator for team members, communicating employee requests, suggestions, and staffing needs to the supervisor. Additionally, they support and communicate decisions made by the supervisor regarding interpersonal conflicts within the work unit and share opportunities for improving processes with management. Encouraging and developing the employees they lead, the Lead Specialist actively engages in special projects or assignments made by the Processing Supervisor or Lab Manager. All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction. Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Highschool diploma or GED One plus years of computer proficiency experience One plus years of experience in a clinical laboratory including specimen processing One plus years of leadership experience, including mentoring and guiding team members, monitoring workflow, and making staffing adjustments One plus years of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm Schedule may change due to business needs Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge and understanding of laboratory equipment operation, such as centrifuges and copiers Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes An understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement . click apply for full job details
07/30/2026
Full time
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Lead Laboratory Support Services Specialist must possess comprehensive knowledge of clinical laboratory procedures, including specimen processing, documentation, and result management. The Lead Laboratory Support Services Specialist must have the ability to work effectively under pressure and prioritize tasks to meet deadlines while maintaining high standards of accuracy and efficiency. They should be capable of providing leadership and direction to team members, fostering a collaborative and supportive work environment. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers, and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment is functioning correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory Leadership Responsibilities: In the absence of the supervisor, the Lead Specialist assumes responsibility for the Processing department's smooth operation. They perform regularly assigned work and assist co-workers during times of increased workload or reduced staffing. Monitoring workflow, making staffing adjustments, and prioritizing tasks are among their key responsibilities. They also serve as a resource person and problem collaborator for team members, communicating employee requests, suggestions, and staffing needs to the supervisor. Additionally, they support and communicate decisions made by the supervisor regarding interpersonal conflicts within the work unit and share opportunities for improving processes with management. Encouraging and developing the employees they lead, the Lead Specialist actively engages in special projects or assignments made by the Processing Supervisor or Lab Manager. All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction. Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Highschool diploma or GED One plus years of computer proficiency experience One plus years of experience in a clinical laboratory including specimen processing One plus years of leadership experience, including mentoring and guiding team members, monitoring workflow, and making staffing adjustments One plus years of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm Schedule may change due to business needs Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge and understanding of laboratory equipment operation, such as centrifuges and copiers Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes An understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement . click apply for full job details
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Under the supervision of the Specimen Processing Supervisor; the position is responsible for processing of specimens and performing various laboratory support procedures in the main laboratory processing department. The Lab Clerk must be proficient with computer data entry to maintain patient demographic as well as test ordering details in multiple computer systems in accordance with compliance guidelines. The Lab Clerk will process, prepare and package patient samples for in-house testing and reference laboratories. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment functions correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED 1+ years of computer proficiency experience 6+ months of experience in a clinical laboratory including specimen processing OR 6+ months of phlebotomy experience 6+ months of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes Understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement Demonstrated ability to work independently and collaboratively within a team-oriented environment, contributing to the overall efficiency of the laboratory Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however . click apply for full job details
07/30/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Under the supervision of the Specimen Processing Supervisor; the position is responsible for processing of specimens and performing various laboratory support procedures in the main laboratory processing department. The Lab Clerk must be proficient with computer data entry to maintain patient demographic as well as test ordering details in multiple computer systems in accordance with compliance guidelines. The Lab Clerk will process, prepare and package patient samples for in-house testing and reference laboratories. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment functions correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED 1+ years of computer proficiency experience 6+ months of experience in a clinical laboratory including specimen processing OR 6+ months of phlebotomy experience 6+ months of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes Understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement Demonstrated ability to work independently and collaboratively within a team-oriented environment, contributing to the overall efficiency of the laboratory Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however . click apply for full job details
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Lead Laboratory Support Services Specialist must possess comprehensive knowledge of clinical laboratory procedures, including specimen processing, documentation, and result management. The Lead Laboratory Support Services Specialist must have the ability to work effectively under pressure and prioritize tasks to meet deadlines while maintaining high standards of accuracy and efficiency. They should be capable of providing leadership and direction to team members, fostering a collaborative and supportive work environment. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers, and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment is functioning correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory Leadership Responsibilities: In the absence of the supervisor, the Lead Specialist assumes responsibility for the Processing department's smooth operation. They perform regularly assigned work and assist co-workers during times of increased workload or reduced staffing. Monitoring workflow, making staffing adjustments, and prioritizing tasks are among their key responsibilities. They also serve as a resource person and problem collaborator for team members, communicating employee requests, suggestions, and staffing needs to the supervisor. Additionally, they support and communicate decisions made by the supervisor regarding interpersonal conflicts within the work unit and share opportunities for improving processes with management. Encouraging and developing the employees they lead, the Lead Specialist actively engages in special projects or assignments made by the Processing Supervisor or Lab Manager. All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction. Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Highschool diploma or GED One plus years of computer proficiency experience One plus years of experience in a clinical laboratory including specimen processing One plus years of leadership experience, including mentoring and guiding team members, monitoring workflow, and making staffing adjustments One plus years of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm Schedule may change due to business needs Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge and understanding of laboratory equipment operation, such as centrifuges and copiers Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes An understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement . click apply for full job details
07/30/2026
Full time
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. The Lead Laboratory Support Services Specialist must possess comprehensive knowledge of clinical laboratory procedures, including specimen processing, documentation, and result management. The Lead Laboratory Support Services Specialist must have the ability to work effectively under pressure and prioritize tasks to meet deadlines while maintaining high standards of accuracy and efficiency. They should be capable of providing leadership and direction to team members, fostering a collaborative and supportive work environment. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers, and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment is functioning correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory Leadership Responsibilities: In the absence of the supervisor, the Lead Specialist assumes responsibility for the Processing department's smooth operation. They perform regularly assigned work and assist co-workers during times of increased workload or reduced staffing. Monitoring workflow, making staffing adjustments, and prioritizing tasks are among their key responsibilities. They also serve as a resource person and problem collaborator for team members, communicating employee requests, suggestions, and staffing needs to the supervisor. Additionally, they support and communicate decisions made by the supervisor regarding interpersonal conflicts within the work unit and share opportunities for improving processes with management. Encouraging and developing the employees they lead, the Lead Specialist actively engages in special projects or assignments made by the Processing Supervisor or Lab Manager. All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction. Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: Highschool diploma or GED One plus years of computer proficiency experience One plus years of experience in a clinical laboratory including specimen processing One plus years of leadership experience, including mentoring and guiding team members, monitoring workflow, and making staffing adjustments One plus years of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 1:00 pm to 8:30 pm or 2:30 pm to 11:30 pm Schedule may change due to business needs Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge and understanding of laboratory equipment operation, such as centrifuges and copiers Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes An understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement . click apply for full job details
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Under the supervision of the Specimen Processing Supervisor; the position is responsible for processing of specimens and performing various laboratory support procedures in the main laboratory processing department. The Lab Clerk must be proficient with computer data entry to maintain patient demographic as well as test ordering details in multiple computer systems in accordance with compliance guidelines. The Lab Clerk will process, prepare and package patient samples for in-house testing and reference laboratories. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment functions correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED 1+ years of computer proficiency experience 6+ months of experience in a clinical laboratory including specimen processing OR 6+ months of phlebotomy experience 6+ months of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes Understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement Demonstrated ability to work independently and collaboratively within a team-oriented environment, contributing to the overall efficiency of the laboratory Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however . click apply for full job details
07/30/2026
Full time
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.Join us to start Caring. Connecting. Growing together. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Under the supervision of the Specimen Processing Supervisor; the position is responsible for processing of specimens and performing various laboratory support procedures in the main laboratory processing department. The Lab Clerk must be proficient with computer data entry to maintain patient demographic as well as test ordering details in multiple computer systems in accordance with compliance guidelines. The Lab Clerk will process, prepare and package patient samples for in-house testing and reference laboratories. Schedule: Office is open seven days a week, 365 days a year. This role would consist of a 40- hour work week, between the hours of 7:00 am to close (approximately 11:30 pm). This shift may be from 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible. Location: 3901 Hoyt Ave, (Founder's Lab in basement) Everett, WA 98201. Primary Responsibilities: Specimen Processing: Responsible for meticulous specimen processing including receiving, verifying patient identification, sorting, preparing, and distributing blood, urine, and other biological specimens according to protocol. The Specialist operates laboratory equipment such as centrifuges and copiers and utilizes the organization's EHR and LIS computer systems to perform these functions. Review data in the laboratory information system, label specimens, centrifuge, aliquot, and load specimens onto laboratory equipment Phone and Customer Service: Field phone calls, provide ordering information on lab tests and specimen requirements, answering telephones, taking and relaying messages, and offering phone customer service. Includes receiving calls regarding test ordering information and patient results from providers and contacting reference laboratories for test inquiries and resolution. Effective communication ensures that inquiries are addressed promptly and accurately, supporting overall laboratory efficiency Documentation and Resource Management: Serving as a lab resource, the Specialist handles documentation related to lab incidents, fills out reference lab forms, resolves specimen issues, and reports issues. Ensure results are received from external testing sites, and scan results into EHR ensuring results are sent to providers Maintenance of Equipment: Maintenance duties include recording temperatures, defrosting freezers, and cleaning laboratory equipment. Ensures that all equipment functions correctly and adheres to maintenance schedules, contributing to the safe and efficient operation of the lab Quality Improvement and Compliance: Contributes to Quality Improvement and Lean Process Improvement activities. They complete all mandatory learning requirements on time and attend and participate in department, team, and committee meetings. Compliance with all department and location-specific policies and procedures is mandatory All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signed Agreements Ensures confidentiality of patient information by following HIPAA guidelines and policies Attends training to meet job position requirements and as needed or mandated by policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I, and other state/federal regulations Have regular and predictable attendance Perform other duties as assigned What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma/GED 1+ years of computer proficiency experience 6+ months of experience in a clinical laboratory including specimen processing OR 6+ months of phlebotomy experience 6+ months of demonstrated ability to engage in professional phone communication with both patients and healthcare providers Ability to work a 40-hour flexible work week to include the hours of 7:00am to 3:30 pm or 10:00 am to 6:30 pm. The schedule will be determined by the supervisor upon hire. Rotating Holidays and Weekends possible Preferred Qualifications: Current BLS certification or ability to obtain within the first 30 days of employment Knowledge of laboratory information systems (LIS) for data entry and specimen tracking purposes Understanding of regulatory requirements, including OSHA, CLIA, and CAP standards, pertaining to laboratory safety and compliance Exhibit a range of technical skills, including the proven ability to process biological samples efficiently in a fast-paced environment Proven attention to detail and a commitment to maintaining high-quality standards, especially in tasks involving specimen processing procedures and support functions Demonstrated flexibility for covering team members on leave and adjusting working hours as needed Proven ability to exhibit a commitment to continuous learning and professional development, ensuring current knowledge of advancements in the field Soft Skills: Demonstrated solid organizational skills to ensure accurate processing, along with the demonstrated ability to multitask while maintaining a calm and effectual demeanor Demonstrated effective verbal and written communication skills for interactions with patients, laboratory team members, clinicians, and other clinical staff Proven ability to troubleshoot, problem-solve, and encourage teamwork through cooperative interactions Demonstrated adaptability to new processes demonstrated through Continuous Process Improvement Demonstrated ability to work independently and collaboratively within a team-oriented environment, contributing to the overall efficiency of the laboratory Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however . click apply for full job details
