Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated Insurance Professionals to work in our Phoenix Arizona office located at 1 Norterra Drive, Phoenix, AZ 85085. This schedule may require working evenings up to 8:30 PM Local Time to include a permanent Saturday or Sunday. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8 hour shifts within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Compensation range: The hiring range for this position is: $46,135 - $48,635 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/26/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated Insurance Professionals to work in our Phoenix Arizona office located at 1 Norterra Drive, Phoenix, AZ 85085. This schedule may require working evenings up to 8:30 PM Local Time to include a permanent Saturday or Sunday. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8 hour shifts within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Compensation range: The hiring range for this position is: $46,135 - $48,635 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work at our Tampa Commerce Park Office: 17200 Commerce Park Boulevard and our Brandon Office: 9527 Delaney Creek Blvd for future insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring. (USAA provides licensing prep course, licenses and state exam fees up to three attempts.) What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8-hour shifts within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is:$45,010 - $46,010. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/26/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated insurance professionals to work at our Tampa Commerce Park Office: 17200 Commerce Park Boulevard and our Brandon Office: 9527 Delaney Creek Blvd for future insurance opportunities in 2026. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring. (USAA provides licensing prep course, licenses and state exam fees up to three attempts.) What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8-hour shifts within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Salary: The hiring range for this position is:$45,010 - $46,010. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated Insurance Professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920. This schedule may require working evenings up to 8:30 PM Local Time to include a permanent Saturday or Sunday. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8 hour shifts within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Compensation range: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/26/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity It is all about learning and growing. Our Insurance Professional role may be a new career for you. There's a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides the training you need and the encouragement to create a proactive and independent support style to service our members. After six months in-office, you'll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. These roles include a shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of employment. We provide all study materials and pay for up to 3 licensing exam attempts. During your first 90 days, we will also provide you with resources to acquire additional state licenses to better serve our members. We are currently seeking dedicated Insurance Professionals to work in our Colorado Springs office located at 1855 Telstar Dr, Colorado Spring, CO 80920. This schedule may require working evenings up to 8:30 PM Local Time to include a permanent Saturday or Sunday. As an Insurance Professional, you'll work within defined guidelines to provide customer service, sales, and retention activities for multiple USAA Property & Casualty personal line products. You will assist members with new and existing USAA policies to deepen their relationship with the company. Representatives interact with our members across multiple contact channels to provide members adequate coverage and advice to help ensure their financial security. What you'll do: Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs. Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels. Maintain required Property & Casualty license and state registrations. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: High School Diploma or GED equivalent Ability to provide exceptional sales for our members by communicating clearly and professionally by phone, and email to process information related to insurance products Ability to prioritize and multi-task, while navigating through multiple business applications Ability to apply knowledge and understanding of insurance regulatory and compliance requirements Acquire Property & Casualty licenses and state registrations within 90 days of hire depends on location of hiring What sets you apart: 1 year of customer contact experience in a needs-based sales environment 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face US military experience through military service or a military spouse/domestic partner Training Schedule: Monday - Friday 8 hour shifts within the hours of 8:00am - 6:00pm USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Compensation range: The hiring range for this position is: $46,400.00 - $48,900.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
MEDICAL HOUSE CALLS Medical Sales Representative Brentwood, TN • Full-Time • Base + Uncapped Commission + Bonuses Concierge medicine is booming - and we want a closer who can own the growth engine. At Medical House Calls, we bring premium, personalized healthcare directly to the people who value their time and their health most. We're growing fast, and we're looking for a driven Medical Sales Representative to lead that growth - selling our concierge memberships, NAD+ therapy, and medical weight loss programs to the clients and partners who need them. This is a senior, self-directed role with real ownership. You'll manage the full sales cycle, build referral networks from the ground up, and represent a brand that's redefining what great care looks like. If you love relationship-driven selling and want your effort to translate directly into income, keep reading. WHY THIS ROLE IS DIFFERENT You own the growth engine - not a slice of it. Your pipeline, your partnerships, your reputation in the market. Uncapped earning potential. The harder you close, the more you make - no ceiling, ever. Premium product, premium clients. You'll work with high-net-worth individuals, executives, and families who expect a concierge-level experience. Autonomy with backing. You'll operate independently, with leadership as a partner on pricing, packaging, and strategy. WHAT YOU'LL DO Own overall sales growth across all MHC service lines, with a primary focus on concierge memberships, NAD+ therapy, and weight loss management. Meet and exceed monthly, quarterly, and annual revenue and membership targets. Manage the full sales cycle - prospecting, qualifying, consulting, closing, and handing off seamlessly to clinical onboarding. Build and cultivate a pipeline of B2B and referral partnerships and develop strategic alliances that open new market segments. Represent MHC at networking events, health fairs, and community functions to generate leads and build brand awareness. Identify upsell and cross-sell opportunities within the member base to grow lifetime value. Act as a trusted advisor to prospective members, translating clinical benefits into clear, compelling value - always accurate, compliant, and aligned with our standard of care. WHAT YOU BRING 2+ years of progressive sales and/or business development experience, with a track record of hitting or beating revenue targets. Experience selling premium, membership, or service-based offerings - healthcare, pharmaceutical, medical, wellness, med spa, or concierge experience is strongly preferred. Proven ability to build referral networks and B2B partnerships from scratch. Excellent interpersonal, presentation, and consultative selling skills. A self-directed, entrepreneurial mindset - you're comfortable owning your results. Proficiency with CRM systems and standard business software. Valid driver's license and willingness to travel locally for client meetings and events. BONUS POINTS FOR An established network within the Middle Tennessee healthcare, wellness, or executive community. Familiarity with concierge medicine, NAD+/IV therapy, GLP-1/medical weight loss, or longevity and wellness services. A bachelor's degree in business, marketing, healthcare administration, or a related field. WHAT'S IN IT FOR YOU Base + Commission + Bonuses - with NO CAP. Your earning potential is entirely in your hands. Health coverage: Medical, Dental, and Vision. 401(k) with Company Match: We invest in your future alongside you. Time off that respects your life: PTO, 9 paid holidays, and 2 floating holidays. Paid mileage reimbursement: You're on the road building the business - we cover it. Real ownership: A senior role with autonomy, impact, and room to grow with a fast-scaling company. Ready to build something? If you're a relationship-driven closer who's excited to grow the Middle Tennessee market for a premium healthcare brand, we'd love to meet you. Apply today. PI5f7ea38d5-
07/22/2026
Full time
MEDICAL HOUSE CALLS Medical Sales Representative Brentwood, TN • Full-Time • Base + Uncapped Commission + Bonuses Concierge medicine is booming - and we want a closer who can own the growth engine. At Medical House Calls, we bring premium, personalized healthcare directly to the people who value their time and their health most. We're growing fast, and we're looking for a driven Medical Sales Representative to lead that growth - selling our concierge memberships, NAD+ therapy, and medical weight loss programs to the clients and partners who need them. This is a senior, self-directed role with real ownership. You'll manage the full sales cycle, build referral networks from the ground up, and represent a brand that's redefining what great care looks like. If you love relationship-driven selling and want your effort to translate directly into income, keep reading. WHY THIS ROLE IS DIFFERENT You own the growth engine - not a slice of it. Your pipeline, your partnerships, your reputation in the market. Uncapped earning potential. The harder you close, the more you make - no ceiling, ever. Premium product, premium clients. You'll work with high-net-worth individuals, executives, and families who expect a concierge-level experience. Autonomy with backing. You'll operate independently, with leadership as a partner on pricing, packaging, and strategy. WHAT YOU'LL DO Own overall sales growth across all MHC service lines, with a primary focus on concierge memberships, NAD+ therapy, and weight loss management. Meet and exceed monthly, quarterly, and annual revenue and membership targets. Manage the full sales cycle - prospecting, qualifying, consulting, closing, and handing off seamlessly to clinical onboarding. Build and cultivate a pipeline of B2B and referral partnerships and develop strategic alliances that open new market segments. Represent MHC at networking events, health fairs, and community functions to generate leads and build brand awareness. Identify upsell and cross-sell opportunities within the member base to grow lifetime value. Act as a trusted advisor to prospective members, translating clinical benefits into clear, compelling value - always accurate, compliant, and aligned with our standard of care. WHAT YOU BRING 2+ years of progressive sales and/or business development experience, with a track record of hitting or beating revenue targets. Experience selling premium, membership, or service-based offerings - healthcare, pharmaceutical, medical, wellness, med spa, or concierge experience is strongly preferred. Proven ability to build referral networks and B2B partnerships from scratch. Excellent interpersonal, presentation, and consultative selling skills. A self-directed, entrepreneurial mindset - you're comfortable owning your results. Proficiency with CRM systems and standard business software. Valid driver's license and willingness to travel locally for client meetings and events. BONUS POINTS FOR An established network within the Middle Tennessee healthcare, wellness, or executive community. Familiarity with concierge medicine, NAD+/IV therapy, GLP-1/medical weight loss, or longevity and wellness services. A bachelor's degree in business, marketing, healthcare administration, or a related field. WHAT'S IN IT FOR YOU Base + Commission + Bonuses - with NO CAP. Your earning potential is entirely in your hands. Health coverage: Medical, Dental, and Vision. 401(k) with Company Match: We invest in your future alongside you. Time off that respects your life: PTO, 9 paid holidays, and 2 floating holidays. Paid mileage reimbursement: You're on the road building the business - we cover it. Real ownership: A senior role with autonomy, impact, and room to grow with a fast-scaling company. Ready to build something? If you're a relationship-driven closer who's excited to grow the Middle Tennessee market for a premium healthcare brand, we'd love to meet you. Apply today. PI5f7ea38d5-
MEDICAL HOUSE CALLS Medical Sales Representative Birmingham, AL • Full-Time • Base + Uncapped Commission + Bonuses Concierge medicine is booming - and we want a closer who can own the growth engine. At Medical House Calls, we bring premium, personalized healthcare directly to the people who value their time and their health most. We're growing fast, and we're looking for a driven Medical Sales Representative to lead that growth - selling our concierge memberships, NAD+ therapy, and medical weight loss programs to the clients and partners who need them. This is a senior, self-directed role with real ownership. You'll manage the full sales cycle, build referral networks from the ground up, and represent a brand that's redefining what great care looks like. If you love relationship-driven selling and want your effort to translate directly into income, keep reading. WHY THIS ROLE IS DIFFERENT You own the growth engine - not a slice of it. Your pipeline, your partnerships, your reputation in the market. Uncapped earning potential. The harder you close, the more you make - no ceiling, ever. Premium product, premium clients. You'll work with high-net-worth individuals, executives, and families who expect a concierge-level experience. Autonomy with backing. You'll operate independently, with leadership as a partner on pricing, packaging, and strategy. WHAT YOU'LL DO Own overall sales growth across all MHC service lines, with a primary focus on concierge memberships, NAD+ therapy, and weight loss management. Meet and exceed monthly, quarterly, and annual revenue and membership targets. Manage the full sales cycle - prospecting, qualifying, consulting, closing, and handing off seamlessly to clinical onboarding. Build and cultivate a pipeline of B2B and referral partnerships, and develop strategic alliances that open new market segments. Represent MHC at networking events, health fairs, and community functions to generate leads and build brand awareness. Identify upsell and cross-sell opportunities within the member base to grow lifetime value. Act as a trusted advisor to prospective members, translating clinical benefits into clear, compelling value - always accurate, compliant, and aligned with our standard of care. WHAT YOU BRING 2+ years of progressive sales and/or business development experience, with a track record of hitting or beating revenue targets. Experience selling premium, membership, or service-based offerings - healthcare, pharmaceutical, medical, wellness, med spa, or concierge experience is strongly preferred. Proven ability to build referral networks and B2B partnerships from scratch. Excellent interpersonal, presentation, and consultative selling skills. A self-directed, entrepreneurial mindset - you're comfortable owning your results. Proficiency with CRM systems and standard business software. Valid driver's license and willingness to travel locally for client meetings and events. BONUS POINTS FOR An established network within the Greater Birmingham / Central Alabama healthcare, wellness, or executive community. Familiarity with concierge medicine, NAD+/IV therapy, GLP-1/medical weight loss, or longevity and wellness services. A bachelor's degree in business, marketing, healthcare administration, or a related field. WHAT'S IN IT FOR YOU Base + Commission + Bonuses - with NO CAP. Your earning potential is entirely in your hands. Health coverage: Medical, Dental, and Vision. 401(k) with Company Match: We invest in your future alongside you. Time off that respects your life: PTO, 9 paid holidays, and 2 floating holidays. Paid mileage reimbursement: You're on the road building the business - we cover it. Real ownership: A senior role with autonomy, impact, and room to grow with a fast-scaling company. Ready to build something? If you're a relationship-driven closer who's excited to grow the Birmingham, AL market for a premium healthcare brand, we'd love to meet you. Apply today. PId42e3b3b19e3-0038
07/22/2026
Full time
MEDICAL HOUSE CALLS Medical Sales Representative Birmingham, AL • Full-Time • Base + Uncapped Commission + Bonuses Concierge medicine is booming - and we want a closer who can own the growth engine. At Medical House Calls, we bring premium, personalized healthcare directly to the people who value their time and their health most. We're growing fast, and we're looking for a driven Medical Sales Representative to lead that growth - selling our concierge memberships, NAD+ therapy, and medical weight loss programs to the clients and partners who need them. This is a senior, self-directed role with real ownership. You'll manage the full sales cycle, build referral networks from the ground up, and represent a brand that's redefining what great care looks like. If you love relationship-driven selling and want your effort to translate directly into income, keep reading. WHY THIS ROLE IS DIFFERENT You own the growth engine - not a slice of it. Your pipeline, your partnerships, your reputation in the market. Uncapped earning potential. The harder you close, the more you make - no ceiling, ever. Premium product, premium clients. You'll work with high-net-worth individuals, executives, and families who expect a concierge-level experience. Autonomy with backing. You'll operate independently, with leadership as a partner on pricing, packaging, and strategy. WHAT YOU'LL DO Own overall sales growth across all MHC service lines, with a primary focus on concierge memberships, NAD+ therapy, and weight loss management. Meet and exceed monthly, quarterly, and annual revenue and membership targets. Manage the full sales cycle - prospecting, qualifying, consulting, closing, and handing off seamlessly to clinical onboarding. Build and cultivate a pipeline of B2B and referral partnerships, and develop strategic alliances that open new market segments. Represent MHC at networking events, health fairs, and community functions to generate leads and build brand awareness. Identify upsell and cross-sell opportunities within the member base to grow lifetime value. Act as a trusted advisor to prospective members, translating clinical benefits into clear, compelling value - always accurate, compliant, and aligned with our standard of care. WHAT YOU BRING 2+ years of progressive sales and/or business development experience, with a track record of hitting or beating revenue targets. Experience selling premium, membership, or service-based offerings - healthcare, pharmaceutical, medical, wellness, med spa, or concierge experience is strongly preferred. Proven ability to build referral networks and B2B partnerships from scratch. Excellent interpersonal, presentation, and consultative selling skills. A self-directed, entrepreneurial mindset - you're comfortable owning your results. Proficiency with CRM systems and standard business software. Valid driver's license and willingness to travel locally for client meetings and events. BONUS POINTS FOR An established network within the Greater Birmingham / Central Alabama healthcare, wellness, or executive community. Familiarity with concierge medicine, NAD+/IV therapy, GLP-1/medical weight loss, or longevity and wellness services. A bachelor's degree in business, marketing, healthcare administration, or a related field. WHAT'S IN IT FOR YOU Base + Commission + Bonuses - with NO CAP. Your earning potential is entirely in your hands. Health coverage: Medical, Dental, and Vision. 401(k) with Company Match: We invest in your future alongside you. Time off that respects your life: PTO, 9 paid holidays, and 2 floating holidays. Paid mileage reimbursement: You're on the road building the business - we cover it. Real ownership: A senior role with autonomy, impact, and room to grow with a fast-scaling company. Ready to build something? If you're a relationship-driven closer who's excited to grow the Birmingham, AL market for a premium healthcare brand, we'd love to meet you. Apply today. PId42e3b3b19e3-0038
Lone Tree Family Practice is looking for a Personalized Care and Membership Representative to help grow the Personalized Care Medicine Program! OnPoint Medical Group is a physician-led network, with a unique, progressive model of Physician Leadership in each of our family, internal medicine, OB-GYN and pediatric practices. OnPoint Medical Group is committed to expanding access to high-quality healthcare in our surrounding communities, in the most effective and affordable manner possible. Position Summary The Personalized Care Patient Care & Membership Representative serves as the first point of contact for patients and members and is responsible for delivering an exceptional, personalized, customer-service-focused patient experience. This role supports the daily front office needs of the practice while helping grow, market, and sustain the personalized care membership programs. This position combines high-touch patient service, membership education, program marketing, patient engagement, enrollment support, renewal coordination, and administrative follow-through. The ideal candidate is professional, personable, service-oriented, and comfortable explaining the value and benefits of personalized healthcare programs to prospective and existing members. The representative plays a critical role in creating a welcoming concierge experience, strengthening patient relationships, supporting member retention, and promoting program awareness through consistent, patient-centered communication and outreach. Essential Responsibilities Customer Service & Patient Experience Serve as the welcoming face of the practice and provide a warm, polished, high-touch experience to all personalized care members and prospective members. Greet, assist, and guide patients with professionalism, discretion, empathy, and a strong hospitality mindset. Personally manage personalized care member check-in and check-out processes, ensuring each interaction feels attentive, organized, and personalized. Anticipate patient needs, help remove barriers to care, and escalate concerns promptly to support service recovery and patient satisfaction. Answer incoming phone calls, personal care line messages, and patient inquiries promptly, accurately, and professionally. Assist patients with portal enrollment, form completion, appointment preparation, and navigation of personalized care services. Maintain patient confidentiality and HIPAA compliance in all communications and interactions. Support front office operational excellence by helping with scheduling, demographic and insurance verification, payment collection, and general patient flow. Personalized Care Membership Program Support Educate prospective and existing patients regarding personalized care membership offerings, program benefits, pricing, enrollment steps, and renewal expectations. Conduct membership conversations and consultations in person, by telephone, or electronically using a consultative, patient-centered approach. Schedule meet-and-greet visits for prospective new members and provide timely follow-up after the visit. Guide patients through new membership enrollment, contract completion, renewal, and onboarding processes. Maintain accurate membership records, contracts, payment records, due dates, renewal dates, and related documentation. Monitor membership renewals, expirations, and retention opportunities; proactively contact members regarding renewals and program updates. Track member utilization and engagement activities to support retention, service improvement, and leadership reporting. Work cross-functionally between the EMR and POS systems to support accurate documentation, payment processing, and program coordination. Maintain PCI DSS compliance when handling payment information and follow practice procedures for cash, check, cash box, and deposit activity. Program Marketing, Outreach & Growth Serve as a knowledgeable ambassador for the personalized care programs and consistently communicate the value of enhanced access, personalized service, and wellness-focused care. Promote program awareness through professional, patient-centered conversations with eligible patients and families. Assist with marketing and patient engagement campaigns, including phone outreach, email communication, patient education materials, and follow-up workflows. Support the development, organization, and distribution of program materials that explain membership benefits, services, pricing, and enrollment steps. Maintain a prospective member pipeline, document outreach activity, and follow up with interested patients in a timely and service-focused manner. Assist with planning, preparing for, and attending member appreciation events, open houses, meet-and-greets, and other activities designed to retain current members and grow the programs. Identify opportunities to introduce practice services, wellness offerings, and personalized care program benefits in a manner consistent with organizational standards. Provide feedback to leadership regarding common patient questions, barriers to enrollment, marketing opportunities, and ways to improve the member experience. Reporting & Analytics Track and maintain regular reporting related to personalized care membership activity, customer service performance, program marketing activity, and membership growth. Reporting may include: New memberships, renewals, retention rates, membership terminations, and membership revenue. Membership growth trends, prospective member pipeline activity, and outreach follow-up status. Patient engagement activities, event participation, program education efforts, and campaign support. Opportunities for process improvement, customer service enhancement, and program growth. Provide regular updates to practice leadership regarding membership performance, service opportunities, marketing activity, and patient engagement trends. Administrative & Front Office Support Schedule, reschedule, and coordinate appointments for personalized care members and prospective members. Verify demographic and insurance information and support accurate front office documentation. Collect copayments, balances, cash-pay service fees, membership fees, and other payments as appropriate. Calculate applicable discounts accurately when directed by practice policy. Streamline patient form completion and help personalized care members navigate required paperwork and digital tools. Support other front office tasks when needed to facilitate uninterrupted practice operations. Perform additional duties related to customer service at Lone Tree Family as assigned by the Front Office Supervisor, Practice Manager, or designated leadership. This position does not have supervisory responsibility. Qualifications Required High school diploma or equivalent. Minimum of 2 years of customer service, healthcare front office, hospitality, sales, marketing, membership enrollment, or patient relations experience. Proven record of delivering high-quality customer service in a patient-facing or client-facing environment. Strong interpersonal, verbal, and written communication skills. Professional appearance, demeanor, judgment, and discretion. Ability to discuss healthcare services, membership benefits, pricing, and program value confidently and comfortably. Strong organizational skills, attention to detail, and ability to maintain accurate records. Ability to manage multiple priorities in a busy, fast-paced clinical environment. Proficiency with Microsoft Office applications and standard office equipment. Strong work ethic, high degree of integrity, positive attitude, and willingness to learn and improve workflows. Preferred Experience in primary care, concierge medicine, personalized care, hospitality, luxury service, wellness, or healthcare membership programs. Sales, marketing, outreach, event coordination, or membership program experience. Experience with EMR systems and POS systems. Associate degree or bachelor degree. Competencies Exceptional customer service and hospitality mindset. Relationship-building skills with patients, members, families, providers, and team members. Emotional intelligence, empathy, patience, and professionalism. Confidence discussing personalized care program benefits, pricing, and enrollment steps. Marketing-oriented communication and ability to promote program value without creating pressure or confusion for patients. Initiative, self-motivation, accountability, and strong follow-through. Problem-solving ability with a hands-on focus on details and service recovery. Attention to detail, data accuracy, and confidentiality. Passion for delivering an outstanding patient and member experience. Work Environment & Physical Requirements Position is performed in a well-lighted clinical environment. Standard office equipment includes computers, printers, copiers, fax machines, and telephones. Standard hours are generally Monday through Friday; evening or weekend work may be necessary as required to support uninterrupted practice operations, events, or member engagement activities. Prolonged periods of sitting, standing, computer work, telephone use, and in-person communication are required. . click apply for full job details
07/19/2026
Full time
Lone Tree Family Practice is looking for a Personalized Care and Membership Representative to help grow the Personalized Care Medicine Program! OnPoint Medical Group is a physician-led network, with a unique, progressive model of Physician Leadership in each of our family, internal medicine, OB-GYN and pediatric practices. OnPoint Medical Group is committed to expanding access to high-quality healthcare in our surrounding communities, in the most effective and affordable manner possible. Position Summary The Personalized Care Patient Care & Membership Representative serves as the first point of contact for patients and members and is responsible for delivering an exceptional, personalized, customer-service-focused patient experience. This role supports the daily front office needs of the practice while helping grow, market, and sustain the personalized care membership programs. This position combines high-touch patient service, membership education, program marketing, patient engagement, enrollment support, renewal coordination, and administrative follow-through. The ideal candidate is professional, personable, service-oriented, and comfortable explaining the value and benefits of personalized healthcare programs to prospective and existing members. The representative plays a critical role in creating a welcoming concierge experience, strengthening patient relationships, supporting member retention, and promoting program awareness through consistent, patient-centered communication and outreach. Essential Responsibilities Customer Service & Patient Experience Serve as the welcoming face of the practice and provide a warm, polished, high-touch experience to all personalized care members and prospective members. Greet, assist, and guide patients with professionalism, discretion, empathy, and a strong hospitality mindset. Personally manage personalized care member check-in and check-out processes, ensuring each interaction feels attentive, organized, and personalized. Anticipate patient needs, help remove barriers to care, and escalate concerns promptly to support service recovery and patient satisfaction. Answer incoming phone calls, personal care line messages, and patient inquiries promptly, accurately, and professionally. Assist patients with portal enrollment, form completion, appointment preparation, and navigation of personalized care services. Maintain patient confidentiality and HIPAA compliance in all communications and interactions. Support front office operational excellence by helping with scheduling, demographic and insurance verification, payment collection, and general patient flow. Personalized Care Membership Program Support Educate prospective and existing patients regarding personalized care membership offerings, program benefits, pricing, enrollment steps, and renewal expectations. Conduct membership conversations and consultations in person, by telephone, or electronically using a consultative, patient-centered approach. Schedule meet-and-greet visits for prospective new members and provide timely follow-up after the visit. Guide patients through new membership enrollment, contract completion, renewal, and onboarding processes. Maintain accurate membership records, contracts, payment records, due dates, renewal dates, and related documentation. Monitor membership renewals, expirations, and retention opportunities; proactively contact members regarding renewals and program updates. Track member utilization and engagement activities to support retention, service improvement, and leadership reporting. Work cross-functionally between the EMR and POS systems to support accurate documentation, payment processing, and program coordination. Maintain PCI DSS compliance when handling payment information and follow practice procedures for cash, check, cash box, and deposit activity. Program Marketing, Outreach & Growth Serve as a knowledgeable ambassador for the personalized care programs and consistently communicate the value of enhanced access, personalized service, and wellness-focused care. Promote program awareness through professional, patient-centered conversations with eligible patients and families. Assist with marketing and patient engagement campaigns, including phone outreach, email communication, patient education materials, and follow-up workflows. Support the development, organization, and distribution of program materials that explain membership benefits, services, pricing, and enrollment steps. Maintain a prospective member pipeline, document outreach activity, and follow up with interested patients in a timely and service-focused manner. Assist with planning, preparing for, and attending member appreciation events, open houses, meet-and-greets, and other activities designed to retain current members and grow the programs. Identify opportunities to introduce practice services, wellness offerings, and personalized care program benefits in a manner consistent with organizational standards. Provide feedback to leadership regarding common patient questions, barriers to enrollment, marketing opportunities, and ways to improve the member experience. Reporting & Analytics Track and maintain regular reporting related to personalized care membership activity, customer service performance, program marketing activity, and membership growth. Reporting may include: New memberships, renewals, retention rates, membership terminations, and membership revenue. Membership growth trends, prospective member pipeline activity, and outreach follow-up status. Patient engagement activities, event participation, program education efforts, and campaign support. Opportunities for process improvement, customer service enhancement, and program growth. Provide regular updates to practice leadership regarding membership performance, service opportunities, marketing activity, and patient engagement trends. Administrative & Front Office Support Schedule, reschedule, and coordinate appointments for personalized care members and prospective members. Verify demographic and insurance information and support accurate front office documentation. Collect copayments, balances, cash-pay service fees, membership fees, and other payments as appropriate. Calculate applicable discounts accurately when directed by practice policy. Streamline patient form completion and help personalized care members navigate required paperwork and digital tools. Support other front office tasks when needed to facilitate uninterrupted practice operations. Perform additional duties related to customer service at Lone Tree Family as assigned by the Front Office Supervisor, Practice Manager, or designated leadership. This position does not have supervisory responsibility. Qualifications Required High school diploma or equivalent. Minimum of 2 years of customer service, healthcare front office, hospitality, sales, marketing, membership enrollment, or patient relations experience. Proven record of delivering high-quality customer service in a patient-facing or client-facing environment. Strong interpersonal, verbal, and written communication skills. Professional appearance, demeanor, judgment, and discretion. Ability to discuss healthcare services, membership benefits, pricing, and program value confidently and comfortably. Strong organizational skills, attention to detail, and ability to maintain accurate records. Ability to manage multiple priorities in a busy, fast-paced clinical environment. Proficiency with Microsoft Office applications and standard office equipment. Strong work ethic, high degree of integrity, positive attitude, and willingness to learn and improve workflows. Preferred Experience in primary care, concierge medicine, personalized care, hospitality, luxury service, wellness, or healthcare membership programs. Sales, marketing, outreach, event coordination, or membership program experience. Experience with EMR systems and POS systems. Associate degree or bachelor degree. Competencies Exceptional customer service and hospitality mindset. Relationship-building skills with patients, members, families, providers, and team members. Emotional intelligence, empathy, patience, and professionalism. Confidence discussing personalized care program benefits, pricing, and enrollment steps. Marketing-oriented communication and ability to promote program value without creating pressure or confusion for patients. Initiative, self-motivation, accountability, and strong follow-through. Problem-solving ability with a hands-on focus on details and service recovery. Attention to detail, data accuracy, and confidentiality. Passion for delivering an outstanding patient and member experience. Work Environment & Physical Requirements Position is performed in a well-lighted clinical environment. Standard office equipment includes computers, printers, copiers, fax machines, and telephones. Standard hours are generally Monday through Friday; evening or weekend work may be necessary as required to support uninterrupted practice operations, events, or member engagement activities. Prolonged periods of sitting, standing, computer work, telephone use, and in-person communication are required. . click apply for full job details
Description: Why Bestbath We manufacture bathing products: showers and tubs built for safety, accessibility, and durability. We're family-owned, based in Caldwell, ID, and built for the long haul. We take the work seriously and treat each other the same way: do what you say, face problems head on, value every voice, and earn trust through action. It's a steady place with room to grow, and we invest in the people who invest back. If that's the kind of team you're looking for, keep reading. The Role You'll partner with our Regional Sales Managers to grow a territory: finding new prospects, serving existing accounts, and closing profitable new business. You'll build the quotes and submittal packages that win commercial projects, keep the CRM sharp, and stay close to customers from first contact through the purchase order and beyond. This is a sales role with real ownership. You'll help shape territory strategy, decide which accounts are worth chasing, and turn industry data into opportunities. It suits someone who is organized and persistent, and who likes turning a lead into a lasting relationship. You'll Thrive Here If You follow up before anyone has to remind you. You can turn a cold lead into a working relationship. You keep the CRM current, because you know a clean pipeline is what closes deals. You read a set of plans or specs and see the opportunity in them. What You'll Do Build the pipeline. Identify and target new customers in your territory, and partner with your Regional Sales Manager to turn prospects into profitable accounts. Own the quote and submittal. Prepare accurate quotations and submittal packages, help set pricing, and make sure every package that goes out is complete and correct. Grow the territory. Manage and expand your assigned accounts, shape selling strategy with your RSM, and use industry sources like ConstructConnect to find the next opportunity. Serve the account end to end. Stay close to customers from first contact through the purchase order, then work with Project Management to make sure expectations are met. Keep everyone informed. Maintain accurate, current CRM records, and keep your RSM and sales leadership in the loop on problems, opportunities, and progress. Improve how the work gets done. Help sharpen the systems behind quoting, lead follow-up, and workflow, support RSMs with installation and warranty triage, and represent Bestbath at trade shows as assigned. What You Bring This is a role you can grow into. What matters most is drive, organization, and the ability to build trust with customers, not the length of your résumé. If you're persistent, detail-minded, and good with people, keep reading. What matters most A knack for building relationships and dealing effectively with customers, contractors, architects, and coworkers alike. The persistence to follow up, chase the lead, and see a deal through. Clear, professional communication in writing, on the phone, and in person. Close attention to detail, especially on quotes and submittals, where accuracy wins or loses the job. The ability to set your own priorities, organize your workload, and adapt quickly when things change. Confidence with Outlook, Word, Excel, and PowerPoint, and the drive to pick up new systems quickly. Helpful, but not required A bachelor's degree in Business Administration, Marketing, or a related field (a strong substitute for direct sales experience). Sales experience, ideally selling commercial products or services. Exposure to commercial construction, or knowledge of the bathing, accessibility, composite, or aging-in-place industries. Experience in customer service, inside sales, sales support, or order entry. Familiarity with NetSuite and HubSpot. A willingness to learn ADA and other governing regulations. We'll help you get there. Whether you're early in your career with the right degree or bringing years of sales experience, if this sounds like you, we want to hear from you. Where This Role Can Go Strong Inside Sales Representatives here have a clear path forward. We're family-owned and future-focused, we promote from within, and we invest in the people who show they're ready to take on more. It's a strong step for someone ready to build a career in sales, not just fill a seat. What You'll Earn Your starting salary is $50,000 to $60,000 per year, plus variable compensation that rewards the business you bring in. That's your base. On top of it, the company puts real money into your retirement and health savings and shares monthly profits when Bestbath is profitable. If the company wins, you win. Beyond pay, we back our people with a total rewards package built to support real life. Retirement and savings the company funds with you A 401(k) with a 100% match up to 4% of your pay, eligible your first day and vested immediately. No waiting, no strings. A generous company match on your Health Savings Account contributions. Health that doesn't drain your paycheck Multiple medical plans, including a low-cost Direct Care Value option with unlimited, concierge-style primary care. No-cost virtual care through MDLive: medical, dermatology, and mental health visits, around the clock. Two dental plans and two vision plans to choose from. Company-paid life and AD&D insurance, voluntary disability coverage, and a free, confidential Employee Assistance Program for you and your household. Time for the rest of your life Paid time off that starts accruing on day one, plus paid holidays. Paid parental and family leave: up to six weeks paid for maternity or your own recovery, and three weeks for paternity or caring for a family member. A hybrid schedule that respects the life you have outside of work. Room to grow and give back Tuition reimbursement and family scholarships, so you and your family can keep learning. A clear path to grow as you take on more. A discounted YMCA membership, an employee purchase program, and company donations to the non-profits you're active in. Work Environment Primarily an office-based role with a moderate noise level. Expect extended periods of sitting (up to 8 hours), occasional lifting up to 20 lbs, and repetitive use of the hands and wrists. This role includes occasional local and national overnight travel for industry events, seminars, and professional training. In accordance with the Americans with Disabilities Act (ADA), Bestbath provides reasonable accommodations to qualified individuals with disabilities to perform the essential functions of the role. Ready to Apply? If this is the work you want to do, with a team you want to do it with, we'd like to meet you. Apply today. Bestbath is an Equal Opportunity Employer. Requirements: Compensation details: 0 Yearly Salary PI55cf00353e2b-2719
07/13/2026
Full time
Description: Why Bestbath We manufacture bathing products: showers and tubs built for safety, accessibility, and durability. We're family-owned, based in Caldwell, ID, and built for the long haul. We take the work seriously and treat each other the same way: do what you say, face problems head on, value every voice, and earn trust through action. It's a steady place with room to grow, and we invest in the people who invest back. If that's the kind of team you're looking for, keep reading. The Role You'll partner with our Regional Sales Managers to grow a territory: finding new prospects, serving existing accounts, and closing profitable new business. You'll build the quotes and submittal packages that win commercial projects, keep the CRM sharp, and stay close to customers from first contact through the purchase order and beyond. This is a sales role with real ownership. You'll help shape territory strategy, decide which accounts are worth chasing, and turn industry data into opportunities. It suits someone who is organized and persistent, and who likes turning a lead into a lasting relationship. You'll Thrive Here If You follow up before anyone has to remind you. You can turn a cold lead into a working relationship. You keep the CRM current, because you know a clean pipeline is what closes deals. You read a set of plans or specs and see the opportunity in them. What You'll Do Build the pipeline. Identify and target new customers in your territory, and partner with your Regional Sales Manager to turn prospects into profitable accounts. Own the quote and submittal. Prepare accurate quotations and submittal packages, help set pricing, and make sure every package that goes out is complete and correct. Grow the territory. Manage and expand your assigned accounts, shape selling strategy with your RSM, and use industry sources like ConstructConnect to find the next opportunity. Serve the account end to end. Stay close to customers from first contact through the purchase order, then work with Project Management to make sure expectations are met. Keep everyone informed. Maintain accurate, current CRM records, and keep your RSM and sales leadership in the loop on problems, opportunities, and progress. Improve how the work gets done. Help sharpen the systems behind quoting, lead follow-up, and workflow, support RSMs with installation and warranty triage, and represent Bestbath at trade shows as assigned. What You Bring This is a role you can grow into. What matters most is drive, organization, and the ability to build trust with customers, not the length of your résumé. If you're persistent, detail-minded, and good with people, keep reading. What matters most A knack for building relationships and dealing effectively with customers, contractors, architects, and coworkers alike. The persistence to follow up, chase the lead, and see a deal through. Clear, professional communication in writing, on the phone, and in person. Close attention to detail, especially on quotes and submittals, where accuracy wins or loses the job. The ability to set your own priorities, organize your workload, and adapt quickly when things change. Confidence with Outlook, Word, Excel, and PowerPoint, and the drive to pick up new systems quickly. Helpful, but not required A bachelor's degree in Business Administration, Marketing, or a related field (a strong substitute for direct sales experience). Sales experience, ideally selling commercial products or services. Exposure to commercial construction, or knowledge of the bathing, accessibility, composite, or aging-in-place industries. Experience in customer service, inside sales, sales support, or order entry. Familiarity with NetSuite and HubSpot. A willingness to learn ADA and other governing regulations. We'll help you get there. Whether you're early in your career with the right degree or bringing years of sales experience, if this sounds like you, we want to hear from you. Where This Role Can Go Strong Inside Sales Representatives here have a clear path forward. We're family-owned and future-focused, we promote from within, and we invest in the people who show they're ready to take on more. It's a strong step for someone ready to build a career in sales, not just fill a seat. What You'll Earn Your starting salary is $50,000 to $60,000 per year, plus variable compensation that rewards the business you bring in. That's your base. On top of it, the company puts real money into your retirement and health savings and shares monthly profits when Bestbath is profitable. If the company wins, you win. Beyond pay, we back our people with a total rewards package built to support real life. Retirement and savings the company funds with you A 401(k) with a 100% match up to 4% of your pay, eligible your first day and vested immediately. No waiting, no strings. A generous company match on your Health Savings Account contributions. Health that doesn't drain your paycheck Multiple medical plans, including a low-cost Direct Care Value option with unlimited, concierge-style primary care. No-cost virtual care through MDLive: medical, dermatology, and mental health visits, around the clock. Two dental plans and two vision plans to choose from. Company-paid life and AD&D insurance, voluntary disability coverage, and a free, confidential Employee Assistance Program for you and your household. Time for the rest of your life Paid time off that starts accruing on day one, plus paid holidays. Paid parental and family leave: up to six weeks paid for maternity or your own recovery, and three weeks for paternity or caring for a family member. A hybrid schedule that respects the life you have outside of work. Room to grow and give back Tuition reimbursement and family scholarships, so you and your family can keep learning. A clear path to grow as you take on more. A discounted YMCA membership, an employee purchase program, and company donations to the non-profits you're active in. Work Environment Primarily an office-based role with a moderate noise level. Expect extended periods of sitting (up to 8 hours), occasional lifting up to 20 lbs, and repetitive use of the hands and wrists. This role includes occasional local and national overnight travel for industry events, seminars, and professional training. In accordance with the Americans with Disabilities Act (ADA), Bestbath provides reasonable accommodations to qualified individuals with disabilities to perform the essential functions of the role. Ready to Apply? If this is the work you want to do, with a team you want to do it with, we'd like to meet you. Apply today. Bestbath is an Equal Opportunity Employer. Requirements: Compensation details: 0 Yearly Salary PI55cf00353e2b-2719
