Dawn Foods
Salt Lake City, Utah
Job Description Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success. Why work for Dawn Foods? PEOPLE. PRODUCTS. CUSTOMERS. Why should you apply? We invest in you! Industry-leading health insurance on Day 1! Competitive Pay 401(K) + company match 10 Paid Company Holidays Paid Time Off Professional training Family-owned business over 100 years in service An opportunity for career advancement, working as part of an empowering workforce Job Purpose and Overview A Customer Success Representative 1 is the initial point of contact for Market account customers and Market Sales Representatives, providing support in various aspects of order processing while also supporting administrative functions of the business. A Customer Success Representative's primary function is to help ensure operational excellence through attention to detail and driving processes/policies. Providing support in resolving issues, escalating to higher levels of Customer Service as required. Works closely with cross-functional teams to ensure best-in-class customer experience. Shift Schedule: Monday-Friday 7:00 AM - 3:30 PM, with willingness to flex work hours based upon customer need, regional location, or leader's direction Work Eligibility & Travel Requirements: On-site 5 days per week at the Salt Lake City Distribution Center. At leadership's direction, occasional remote work from home days may be required due to weather conditions or other safety-related reasons impacting site access or issues. Relocation Assistance: None What will you do as a Customer Success Rep 1 at Dawn Foods? Enter and maintain customer orders while ensuring accuracy Effectively manage inbound customer service phone and web inquiries. Manage daily operational and administrative tasks including driver check-in, invoice scanning, PO packet scanning, sorting mail and providing UPS labels for shipments Collaborate with Dawn Market Sales team members to build relationships/rapport with customers Notify customers promptly about any shortages or supply delays that may impact service or escalate to a CSR II for alternative options Provide entry level support on Digital platform inquiries via web or phone calls and provide prompt assistance or escalate to CSR II Escalate customer concerns including credit requests due to pricing, fees, damage, and quality to CSR II or Manager Initiate credits by identifying invoices with discrepancies and manage local accounts payable transactions Review daily reports from SAP to track order processing activities. Discrepancies and errors must be promptly addressed to ensure order accuracy All other duties and responsibilities as assigned by Customer Success management. What Does It Take to be a Customer Success Rep 1 at Dawn Foods? Below are the minimum qualifications to be a fit for this job. High school diploma/GED required. 2+ Years of Customer Service Experience. Relevant experience in a Supply Chain/Distribution support-related role can also be considered Attention to Detail Strong Organizational Skills Detail-oriented with the ability to multitask and work independently Excellent verbal and written communication skills Bilingual - Strong Spanish-speaking and comprehension skills required Below are preferred qualifications to be a fit for this job SAP Experience Physical Demands & Work Environment The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work in a Professional office environment 5 days per week. Team Member must regularly lift and/or move up to 25 pounds Team member must be able to sit at a desk or walk around a facility throughout the day to support Operations and our Customers Note: The level of physical effort may vary from site to site and in some cases be greater or lesser than documented here. If this sounds like the opportunity that you have been looking for, please click "Apply." About Our Benefits Dawn is proud to employ the top talent in the baking industry, and we reward our people with comprehensive health and well-being coverage, competitive compensation packages, and award-winning benefit offerings. We also help protect your future financial health with a generous 401(k) matching program that provides additional retirement funds and many tools and resources on financial wellness. Dawn encourages professional growth through tuition assistance and educational programs, and we are always searching for ways to improve our industry-leading services and benefits. Compensation The base salary range for this position is $42,870-$64,300 with bonus eligibility. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law. Requisition ID: id
Job Description Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success. Why work for Dawn Foods? PEOPLE. PRODUCTS. CUSTOMERS. Why should you apply? We invest in you! Industry-leading health insurance on Day 1! Competitive Pay 401(K) + company match 10 Paid Company Holidays Paid Time Off Professional training Family-owned business over 100 years in service An opportunity for career advancement, working as part of an empowering workforce Job Purpose and Overview A Customer Success Representative 1 is the initial point of contact for Market account customers and Market Sales Representatives, providing support in various aspects of order processing while also supporting administrative functions of the business. A Customer Success Representative's primary function is to help ensure operational excellence through attention to detail and driving processes/policies. Providing support in resolving issues, escalating to higher levels of Customer Service as required. Works closely with cross-functional teams to ensure best-in-class customer experience. Shift Schedule: Monday-Friday 7:00 AM - 3:30 PM, with willingness to flex work hours based upon customer need, regional location, or leader's direction Work Eligibility & Travel Requirements: On-site 5 days per week at the Salt Lake City Distribution Center. At leadership's direction, occasional remote work from home days may be required due to weather conditions or other safety-related reasons impacting site access or issues. Relocation Assistance: None What will you do as a Customer Success Rep 1 at Dawn Foods? Enter and maintain customer orders while ensuring accuracy Effectively manage inbound customer service phone and web inquiries. Manage daily operational and administrative tasks including driver check-in, invoice scanning, PO packet scanning, sorting mail and providing UPS labels for shipments Collaborate with Dawn Market Sales team members to build relationships/rapport with customers Notify customers promptly about any shortages or supply delays that may impact service or escalate to a CSR II for alternative options Provide entry level support on Digital platform inquiries via web or phone calls and provide prompt assistance or escalate to CSR II Escalate customer concerns including credit requests due to pricing, fees, damage, and quality to CSR II or Manager Initiate credits by identifying invoices with discrepancies and manage local accounts payable transactions Review daily reports from SAP to track order processing activities. Discrepancies and errors must be promptly addressed to ensure order accuracy All other duties and responsibilities as assigned by Customer Success management. What Does It Take to be a Customer Success Rep 1 at Dawn Foods? Below are the minimum qualifications to be a fit for this job. High school diploma/GED required. 2+ Years of Customer Service Experience. Relevant experience in a Supply Chain/Distribution support-related role can also be considered Attention to Detail Strong Organizational Skills Detail-oriented with the ability to multitask and work independently Excellent verbal and written communication skills Bilingual - Strong Spanish-speaking and comprehension skills required Below are preferred qualifications to be a fit for this job SAP Experience Physical Demands & Work Environment The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work in a Professional office environment 5 days per week. Team Member must regularly lift and/or move up to 25 pounds Team member must be able to sit at a desk or walk around a facility throughout the day to support Operations and our Customers Note: The level of physical effort may vary from site to site and in some cases be greater or lesser than documented here. If this sounds like the opportunity that you have been looking for, please click "Apply." About Our Benefits Dawn is proud to employ the top talent in the baking industry, and we reward our people with comprehensive health and well-being coverage, competitive compensation packages, and award-winning benefit offerings. We also help protect your future financial health with a generous 401(k) matching program that provides additional retirement funds and many tools and resources on financial wellness. Dawn encourages professional growth through tuition assistance and educational programs, and we are always searching for ways to improve our industry-leading services and benefits. Compensation The base salary range for this position is $42,870-$64,300 with bonus eligibility. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law. Requisition ID: id
Sysco
San Francisco, California
Please note : The work territory of this position is San Francisco, CA . You must live less than 1 hour away from the territory (including traffic) or willing to relocate on your own (relocation is not approved for this position) before your hire date. Are you an experienced Sales Professional, Restaurant Manager, Culinary Manager or Chef looking for career development opportunities? Join Sysco's World Class Sales Team and explore all the benefits and perks. Why you should join our Sales Team: Competitive base salary, bonus, plus promotional incentive opportunities Car allowance (mileage reimbursement for candidates in CA) and cell phone provided Career pathing opportunities for both entry level, and experienced individuals Opportunity to be part of a purpose driven organization that supports communities and associates Specialized sales training Individual as well as team-based selling Opportunity to learn different ethnic segments Monthly and annual sales rewards and recognition Robust benefits package including an Employee Stock Purchase Plan, & 401(k) with automatic matching JOB SUMMARY This is an outside sales position responsible for promoting the company's products and services and for building relationships with new and existing accounts. The main focus is to help Sysco customers succeed while achieving sales and profit goals established by the company. This position may require working some non-traditional hours (evening, weekends, and holidays) to successfully meet customers' needs. RESPONSIBILITIES Develop new business, penetrate existing accounts, and minimize lost business to achieve profitable sales growth and special objectives within assigned territory. Seek and qualify prospects following company account stratification goals. Research customer business needs and develops a mix of products and service to meet needs. Evaluate market trends and recommend products to customers, based on business needs and goals. Be informed of market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided. Answer customers' questions about products, prices, availability, and product use. Provide product information and practical training to customer personnel. Drive personal vehicle to customer accounts, conventions, company meetings, etc. Communicate and collect accounts receivable as necessary, working with the credit department and client; collect all balances due based on approved credit terms. Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (for example, out of stock items, special order items, low inventory, etc.). Participate in company functions, promotions, customer visits, and customer events. Attend and participate in general sales and district meetings. Engage in ongoing training sessions. Assist with the training of new employees as requested. Review and analyze daily and weekly reports such as special-order requests, customer bid files, and sales/gross profit margin data. Perform administrative duties, such as preparing sales budgets and reports, maintaining sales records, processing credits, and pick-up requests, preparing sales quotes and menu suggestions, and filing reports. Other duties may be assigned. QUALIFICATIONS Required Education/Experience Bachelor's degree in Business, Sales, Marketing, Hospitality, Culinary Arts or related discipline OR HSD/GED and 3 years Restaurant Management, B2B or outside sales experience, or equivalent relatable experience. Preferred Qualifications Bi-Lingual Restaurant Management, Foodservice Outside Sales, Chef Experience preferred Certificates, Licenses, and Registrations Valid driver's license with a "clean" driving record (including no multiple DUIs within the last 2 years) Current automobile insurance with the following limits of liability: Bodily injury - $100,000 each person and $300,000 each accident; property damage - $100,000 is required Requirement Submit to pre-employment testing (Drug Screen, Background Check). Must sign Sysco Protective Covenants Agreement. Reside or willing to relocate to the geographical vicinity of territory. Professional Skills Basic PC skills and proficiency with MS Office. Ability to read, write, speak English. Competencies Building Trust Building Customer Loyalty Follow-up Sales Ability / Persuasiveness Managing Work Adaptability Communication
Please note : The work territory of this position is San Francisco, CA . You must live less than 1 hour away from the territory (including traffic) or willing to relocate on your own (relocation is not approved for this position) before your hire date. Are you an experienced Sales Professional, Restaurant Manager, Culinary Manager or Chef looking for career development opportunities? Join Sysco's World Class Sales Team and explore all the benefits and perks. Why you should join our Sales Team: Competitive base salary, bonus, plus promotional incentive opportunities Car allowance (mileage reimbursement for candidates in CA) and cell phone provided Career pathing opportunities for both entry level, and experienced individuals Opportunity to be part of a purpose driven organization that supports communities and associates Specialized sales training Individual as well as team-based selling Opportunity to learn different ethnic segments Monthly and annual sales rewards and recognition Robust benefits package including an Employee Stock Purchase Plan, & 401(k) with automatic matching JOB SUMMARY This is an outside sales position responsible for promoting the company's products and services and for building relationships with new and existing accounts. The main focus is to help Sysco customers succeed while achieving sales and profit goals established by the company. This position may require working some non-traditional hours (evening, weekends, and holidays) to successfully meet customers' needs. RESPONSIBILITIES Develop new business, penetrate existing accounts, and minimize lost business to achieve profitable sales growth and special objectives within assigned territory. Seek and qualify prospects following company account stratification goals. Research customer business needs and develops a mix of products and service to meet needs. Evaluate market trends and recommend products to customers, based on business needs and goals. Be informed of market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided. Answer customers' questions about products, prices, availability, and product use. Provide product information and practical training to customer personnel. Drive personal vehicle to customer accounts, conventions, company meetings, etc. Communicate and collect accounts receivable as necessary, working with the credit department and client; collect all balances due based on approved credit terms. Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (for example, out of stock items, special order items, low inventory, etc.). Participate in company functions, promotions, customer visits, and customer events. Attend and participate in general sales and district meetings. Engage in ongoing training sessions. Assist with the training of new employees as requested. Review and analyze daily and weekly reports such as special-order requests, customer bid files, and sales/gross profit margin data. Perform administrative duties, such as preparing sales budgets and reports, maintaining sales records, processing credits, and pick-up requests, preparing sales quotes and menu suggestions, and filing reports. Other duties may be assigned. QUALIFICATIONS Required Education/Experience Bachelor's degree in Business, Sales, Marketing, Hospitality, Culinary Arts or related discipline OR HSD/GED and 3 years Restaurant Management, B2B or outside sales experience, or equivalent relatable experience. Preferred Qualifications Bi-Lingual Restaurant Management, Foodservice Outside Sales, Chef Experience preferred Certificates, Licenses, and Registrations Valid driver's license with a "clean" driving record (including no multiple DUIs within the last 2 years) Current automobile insurance with the following limits of liability: Bodily injury - $100,000 each person and $300,000 each accident; property damage - $100,000 is required Requirement Submit to pre-employment testing (Drug Screen, Background Check). Must sign Sysco Protective Covenants Agreement. Reside or willing to relocate to the geographical vicinity of territory. Professional Skills Basic PC skills and proficiency with MS Office. Ability to read, write, speak English. Competencies Building Trust Building Customer Loyalty Follow-up Sales Ability / Persuasiveness Managing Work Adaptability Communication
