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associate director of advancement data management
Associate Director, Data Science
Princeton University Princeton, New Jersey
Overview As part of University Advancement Data Strategy and Innovation team, the role of the Associate Director, Data Science is to turn data into tactical information and knowledge by applying statistical, algorithmic, mining and visualization techniques. Data Strategy and Innovation plays a critical strategic role within Advancement, providing the analytical framework, data architecture, application development, and tools for data-driven decision making at all levels of the organization. The person in this role should be a creative thinker and propose innovative ways to look at problems that can be used to make sound organizational decisions. The Associate Director, Data Science will need to be able to present their findings and communicate data in ways that can be easily understood by their business counterparts. Working with the department Executive Director, this role will supervise the activities of the data science team and provide management of day to day functional operations. This position is a hands-on role, requiring active involvement in day-to-day technical operations, problem-solving, and project execution in addition to management responsibilities.In addition, this position will serve as a liaison to other teams within University Advancement - acting as a lead and driving strategic planning to successfully execute analytics strategies and solutions in support of the University fundraising and engagement operations. Responsibilities Statistical Modeling and Technical Exploration Utilizing a combination of business focus, strong analytical and problem-solving skills and programming knowledge, drive new innovations and data exploration Develop recommendation engines or automated lead scoring systems to drive our prospect management strategy and marketing segmentation, utilizing machine learning techniques Work with structured data and drive innovation in unstructured data architecture and analysis Work with statistical programming language, like R or Python, and database querying language like PL/SQL Utilize innovative approaches to drive knowledge, incorporate and promote a big data environment. Identify what data is available and relevant, including internal and external data sources, leveraging new data collection processes such as social media and web analytics Communication, Mentoring and Analytics Implementation Work with business users to define desired outcomes and business requirements of analyses, data visualization and other reporting Provide expertise on mathematical concepts for broader applied analytics and inspire the adoption of advanced analytics and data science across the Advancement Office Describe findings or the way techniques work to audiences, both technical and non-technical, effectively using presentation tools such as data visualization, PowerPoint and documentation to drive strategic decision making and understanding of business analytics at all levels of the organization Assist in addressing daily operational questions as needed, identify critical process improvement areas and collaborate in developing procedures and solutions for enhancing a high level of customer service Staff Management Serve as the team lead for projects and priorities of the data science team, working closely with the Executive Director, Prospect, Engagement, and Data Strategy to ensure projects are aligned with department and Advancement priorities Responsible for the hiring and professional development of staff including training, mentoring, and identifying goals, objectives and metrics Responsible for performance management of staff and monitoring of activity and metrics Other related tasks as assigned Best Practices & Strategy Working closely with Data Strategy and Innovation team members, conceive of and contribute to strategies and best practices in maintaining a comprehensive, reliable, and innovative data environment Review and recommend use of new technologies, vendor services and information sources. Keep abreast of news and relevant industry trends in support of the Office of Advancement Develop and maintain proficiency in using advanced analytic and database tools, internet resources, in-house data, and other references Qualifications 7+ years of professional experience required in an analytical or information specialist role within an academic, nonprofit, corporate or consulting setting. Deep understanding of statistical and predictive modeling concepts, machine-learning approaches, clustering and classification techniques, and recommendation and optimization algorithms. Keen desire to solve business problems, and to find patterns and insights within structured and unstructured data. Expert in analyzing large, complex, multi-dimensional datasets with a variety of tools. Accomplished in the use of statistical analysis environments such as R, MATLAB, SPSS or SAS. Experience with BI tools such as Tableau. Having a good understanding of relational databases, warehouse design and architecture principles. Familiarity with big data frameworks (e.g., such as Hadoop, Hive, Spark). Good scripting and programming skills (e.g. familiarity with SQL, Python, Java). Strong foundation in statistical, mathematical, predictive modeling as well as business strategy skills to build the algorithms necessary to ask the right questions and find effective answers. Familiar with disciplines such as: natural language processing, machine learning, conceptual modelling, statistical analysis, predictive modeling and hypothesis testing. Able to create examples, prototypes, demonstrations to help management better understand the work. Able to work autonomously. Proficiency at planning and setting meaningful objectives to meet office goals. Ability to articulate and promote goals and implement strategic plans. Education: Bachelor's Degree in operations research, applied statistics, data mining, machine learning, or a related quantitative discipline required. Preferred: Knowledge of Princeton's mission Experience in higher education Master's degree or Ph.D. strongly preferred Understanding of philanthropy (mission, practice, trends) and fundraising practices (the development cycle, prospect management policies and practices) preferred. Princeton University is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. The University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's qualifications, work experience, education/training, key skills, market, collective bargaining agreements as applicable, and organizational considerations when extending an offer. The posted salary range represents the University's good faith and reasonable estimate for a full-time position; salaries for part-time positions are pro-rated accordingly. If the salary range on the posted position shows an hourly rate, this is the baseline; the actual hourly rate may be higher, depending on the position and factors listed above. The University also offers a comprehensive benefit program to eligible employees. Please see this link for more information. PI4bd262fb5-
07/14/2026
Full time
Overview As part of University Advancement Data Strategy and Innovation team, the role of the Associate Director, Data Science is to turn data into tactical information and knowledge by applying statistical, algorithmic, mining and visualization techniques. Data Strategy and Innovation plays a critical strategic role within Advancement, providing the analytical framework, data architecture, application development, and tools for data-driven decision making at all levels of the organization. The person in this role should be a creative thinker and propose innovative ways to look at problems that can be used to make sound organizational decisions. The Associate Director, Data Science will need to be able to present their findings and communicate data in ways that can be easily understood by their business counterparts. Working with the department Executive Director, this role will supervise the activities of the data science team and provide management of day to day functional operations. This position is a hands-on role, requiring active involvement in day-to-day technical operations, problem-solving, and project execution in addition to management responsibilities.In addition, this position will serve as a liaison to other teams within University Advancement - acting as a lead and driving strategic planning to successfully execute analytics strategies and solutions in support of the University fundraising and engagement operations. Responsibilities Statistical Modeling and Technical Exploration Utilizing a combination of business focus, strong analytical and problem-solving skills and programming knowledge, drive new innovations and data exploration Develop recommendation engines or automated lead scoring systems to drive our prospect management strategy and marketing segmentation, utilizing machine learning techniques Work with structured data and drive innovation in unstructured data architecture and analysis Work with statistical programming language, like R or Python, and database querying language like PL/SQL Utilize innovative approaches to drive knowledge, incorporate and promote a big data environment. Identify what data is available and relevant, including internal and external data sources, leveraging new data collection processes such as social media and web analytics Communication, Mentoring and Analytics Implementation Work with business users to define desired outcomes and business requirements of analyses, data visualization and other reporting Provide expertise on mathematical concepts for broader applied analytics and inspire the adoption of advanced analytics and data science across the Advancement Office Describe findings or the way techniques work to audiences, both technical and non-technical, effectively using presentation tools such as data visualization, PowerPoint and documentation to drive strategic decision making and understanding of business analytics at all levels of the organization Assist in addressing daily operational questions as needed, identify critical process improvement areas and collaborate in developing procedures and solutions for enhancing a high level of customer service Staff Management Serve as the team lead for projects and priorities of the data science team, working closely with the Executive Director, Prospect, Engagement, and Data Strategy to ensure projects are aligned with department and Advancement priorities Responsible for the hiring and professional development of staff including training, mentoring, and identifying goals, objectives and metrics Responsible for performance management of staff and monitoring of activity and metrics Other related tasks as assigned Best Practices & Strategy Working closely with Data Strategy and Innovation team members, conceive of and contribute to strategies and best practices in maintaining a comprehensive, reliable, and innovative data environment Review and recommend use of new technologies, vendor services and information sources. Keep abreast of news and relevant industry trends in support of the Office of Advancement Develop and maintain proficiency in using advanced analytic and database tools, internet resources, in-house data, and other references Qualifications 7+ years of professional experience required in an analytical or information specialist role within an academic, nonprofit, corporate or consulting setting. Deep understanding of statistical and predictive modeling concepts, machine-learning approaches, clustering and classification techniques, and recommendation and optimization algorithms. Keen desire to solve business problems, and to find patterns and insights within structured and unstructured data. Expert in analyzing large, complex, multi-dimensional datasets with a variety of tools. Accomplished in the use of statistical analysis environments such as R, MATLAB, SPSS or SAS. Experience with BI tools such as Tableau. Having a good understanding of relational databases, warehouse design and architecture principles. Familiarity with big data frameworks (e.g., such as Hadoop, Hive, Spark). Good scripting and programming skills (e.g. familiarity with SQL, Python, Java). Strong foundation in statistical, mathematical, predictive modeling as well as business strategy skills to build the algorithms necessary to ask the right questions and find effective answers. Familiar with disciplines such as: natural language processing, machine learning, conceptual modelling, statistical analysis, predictive modeling and hypothesis testing. Able to create examples, prototypes, demonstrations to help management better understand the work. Able to work autonomously. Proficiency at planning and setting meaningful objectives to meet office goals. Ability to articulate and promote goals and implement strategic plans. Education: Bachelor's Degree in operations research, applied statistics, data mining, machine learning, or a related quantitative discipline required. Preferred: Knowledge of Princeton's mission Experience in higher education Master's degree or Ph.D. strongly preferred Understanding of philanthropy (mission, practice, trends) and fundraising practices (the development cycle, prospect management policies and practices) preferred. Princeton University is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. The University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's qualifications, work experience, education/training, key skills, market, collective bargaining agreements as applicable, and organizational considerations when extending an offer. The posted salary range represents the University's good faith and reasonable estimate for a full-time position; salaries for part-time positions are pro-rated accordingly. If the salary range on the posted position shows an hourly rate, this is the baseline; the actual hourly rate may be higher, depending on the position and factors listed above. The University also offers a comprehensive benefit program to eligible employees. Please see this link for more information. PI4bd262fb5-
Transit Commission Administrator
Utah Transit Authority Salt Lake City, Utah
Utah Transit Authority Description Help establish UTA's new Transit Commission! UTA is launching a new Transit Commission to provide oversight and guide the future of public transportation across Utah. This Commission represents a new governance structure, and this role will help build the foundation that supports its long-term success. As the Transit Commission Administrator, you will work directly with Commission members, executive leadership, and internal stakeholders to plan and coordinate public meetings, manage governance processes, and develop the systems and workflows that support Commission operations. You will organize high-profile meetings, coordinate complex schedules and materials, and serve as a key connector across leadership groups. If you are highly organized, comfortable working in a fast-paced executive environment, and motivated to help shape a new organizational function, this role offers the opportunity to make a lasting impact on UTA and the communities it serves. As the Transit Commission Administrator, you will: Administer all work associated with UTA's Transit Commission meetings and support. Develop and organize all public meetings of the Transit Commission. Manage projects that support meeting management functions and Commission meeting content. Act as a liaison between Transit Commission members and key internal stakeholders. Ensure compliance with the Utah Code governing open and public meetings, including training Commission members on applicable requirements. Manage the work of others in planning and administering meeting functions. Partner with the Director on special projects and assignments and collaborate on initiatives of the Executive Director and Transit Commission. MINIMUM QUALIFICATIONS Education/Experience: 2+ years of experience administering functions related to Commission-level activities and responsibilities, including administering open public meetings in a government setting and developing, analyzing, and communicating complex public policies or organizational strategies. Prior supervisory experience preferred; candidates with demonstrated leadership, mentoring, or project coordination experience will also be considered. Bachelor's Degree in Business, Public Administration, or a related field, or equivalent work experience. Knowledge & Skills: Specialized knowledge of Commission or equivalent governing body processes, including the ability to understand Commission interactions, summarize information relevant to UTA business, and act on information, data, and interests from disparate and diverse leaders in a highly time-sensitive environment. Establishes and maintains personal and professional credibility with political leaders, Commission members, senior staff, stakeholders, and constituents. Communicates information and ideas clearly and concisely in writing; possesses a high level of competence in reading, understanding, listening to, comprehending, and translating complex information and salient messages. Uses technology to automate functions and process information efficiently and effectively. Uses an analytical, systematic, and logical approach to work and problem solving. Advanced proficiency preferred in Microsoft Office applications, including Word, Excel, PowerPoint, and Adobe Pro. Ability to: Take accountability for the requirements of holding public meetings. Understand and operationalize the vision, strategy initiatives, and expectations of the Commission. Create processes, structures, and data requirements that comply with Open and Public Meeting requirements. Prepare documents using appropriate terminology and format. Speak clearly, concisely, and effectively; listen to and understand information and ideas as presented verbally. Organize information clearly and concisely. Decipher and prioritize requests and forward them to the appropriate staff. Work with minimal supervision and take initiative to achieve results. Work under pressure to meet executive requests while maintaining professional composure, exhibiting confidence, and defusing difficult situations. Make value-based decisions. Collaborate effectively without relying on positional authority. Respond to urgent requests and needs of the Commission. Handle multiple tasks and interruptions throughout the day. Adapt quickly to changing priorities based on urgent requests or needs of the Commission or executives. UTA Competencies: Communicates Effectively - Creating an open environment in which thoughts are expressed freely and information flows easily. Decision Making - Making sound decisions that consider multiple options, seek input from others, and reach good decisions in a timely manner. Drives Results - Fostering a strong bottom-line orientation; accomplishing objectives despite obstacles and setbacks; exceeding goals successfully; pushing self and others to achieve results. Social Acumen - Exhibiting strong Emotional Intelligence skills (self-awareness, self-management, social awareness, relationship management). Relating comfortably with people across levels, functions, cultures, and geography. Partnering with others to get work done. Navigating conflict. Seeking feedback without being defensive. Develops Self & Others - Taking action to continuously improve. Accepting assignments that broaden capabilities. Placing a high priority on developing others through coaching, feedback, exposure, and stretch assignments. Ensures Fairness - Concerned with the welfare of others and expressing that concern on a personal level. Distributing resources fairly. Giving others a voice before reaching decisions that affect them. Reaching decisions through a fair process. Explaining why and how decisions were made that impact them. This job requires regular and predictable attendance. - OR - An equivalent combination of relevant education and experience. UTA reserves the right to determine the equivalencies of education and experience. Pay Rate: 73,300.00 or more, depending on experience If interested, apply before: Friday, July 17th, :59 PM MST As a full-time Administrative Employee, your Total Rewards Benefits Package will include: Health, dental, vision, life/AD&D, short-term and long-term disability insurance, with Flexible Spending and Dependent Care accounts. Choice between Traditional Co-Pay or High Deductible Health Plans for medical coverage. HSA with company match available to employees enrolled in the HDHP. Benefit plans include coverage for domestic partners (eligibility affidavit required for coverage). Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, domestic partners, and dependent children. 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA. 10 paid holidays and two paid (2) floating holidays per year. Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching. Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment. Training, development, and career advancement opportunities. Paid parental leave for birth, adoption, and child placement (after 12 months of employment). Free transit passes for employees, their spouses, and their dependent children. Employee assistance program - includes counseling, legal services, financial planning, etc. UTA Well - a comprehensive wellness program designed to support employees and dependents in their health and wellness goals. Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness. Discounted cell phone plans with T-Mobile. Pet insurance plan options (tailored plan coverage based on pet's health and needs). PM21 Utah Transit Authority is an Equal Opportunity Employer of all persons regardless of race, color, religion, sex, national origin, age, disability, covered veterans, sexual orientation, and gender identity. Women, minorities, and people with disabilities are encouraged to apply. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at . A minimum of two work days' notice prior to the need for the accommodation is required. Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part 40, 655, and 219. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use. PId-7785
07/14/2026
Full time
Utah Transit Authority Description Help establish UTA's new Transit Commission! UTA is launching a new Transit Commission to provide oversight and guide the future of public transportation across Utah. This Commission represents a new governance structure, and this role will help build the foundation that supports its long-term success. As the Transit Commission Administrator, you will work directly with Commission members, executive leadership, and internal stakeholders to plan and coordinate public meetings, manage governance processes, and develop the systems and workflows that support Commission operations. You will organize high-profile meetings, coordinate complex schedules and materials, and serve as a key connector across leadership groups. If you are highly organized, comfortable working in a fast-paced executive environment, and motivated to help shape a new organizational function, this role offers the opportunity to make a lasting impact on UTA and the communities it serves. As the Transit Commission Administrator, you will: Administer all work associated with UTA's Transit Commission meetings and support. Develop and organize all public meetings of the Transit Commission. Manage projects that support meeting management functions and Commission meeting content. Act as a liaison between Transit Commission members and key internal stakeholders. Ensure compliance with the Utah Code governing open and public meetings, including training Commission members on applicable requirements. Manage the work of others in planning and administering meeting functions. Partner with the Director on special projects and assignments and collaborate on initiatives of the Executive Director and Transit Commission. MINIMUM QUALIFICATIONS Education/Experience: 2+ years of experience administering functions related to Commission-level activities and responsibilities, including administering open public meetings in a government setting and developing, analyzing, and communicating complex public policies or organizational strategies. Prior supervisory experience preferred; candidates with demonstrated leadership, mentoring, or project coordination experience will also be considered. Bachelor's Degree in Business, Public Administration, or a related field, or equivalent work experience. Knowledge & Skills: Specialized knowledge of Commission or equivalent governing body processes, including the ability to understand Commission interactions, summarize information relevant to UTA business, and act on information, data, and interests from disparate and diverse leaders in a highly time-sensitive environment. Establishes and maintains personal and professional credibility with political leaders, Commission members, senior staff, stakeholders, and constituents. Communicates information and ideas clearly and concisely in writing; possesses a high level of competence in reading, understanding, listening to, comprehending, and translating complex information and salient messages. Uses technology to automate functions and process information efficiently and effectively. Uses an analytical, systematic, and logical approach to work and problem solving. Advanced proficiency preferred in Microsoft Office applications, including Word, Excel, PowerPoint, and Adobe Pro. Ability to: Take accountability for the requirements of holding public meetings. Understand and operationalize the vision, strategy initiatives, and expectations of the Commission. Create processes, structures, and data requirements that comply with Open and Public Meeting requirements. Prepare documents using appropriate terminology and format. Speak clearly, concisely, and effectively; listen to and understand information and ideas as presented verbally. Organize information clearly and concisely. Decipher and prioritize requests and forward them to the appropriate staff. Work with minimal supervision and take initiative to achieve results. Work under pressure to meet executive requests while maintaining professional composure, exhibiting confidence, and defusing difficult situations. Make value-based decisions. Collaborate effectively without relying on positional authority. Respond to urgent requests and needs of the Commission. Handle multiple tasks and interruptions throughout the day. Adapt quickly to changing priorities based on urgent requests or needs of the Commission or executives. UTA Competencies: Communicates Effectively - Creating an open environment in which thoughts are expressed freely and information flows easily. Decision Making - Making sound decisions that consider multiple options, seek input from others, and reach good decisions in a timely manner. Drives Results - Fostering a strong bottom-line orientation; accomplishing objectives despite obstacles and setbacks; exceeding goals successfully; pushing self and others to achieve results. Social Acumen - Exhibiting strong Emotional Intelligence skills (self-awareness, self-management, social awareness, relationship management). Relating comfortably with people across levels, functions, cultures, and geography. Partnering with others to get work done. Navigating conflict. Seeking feedback without being defensive. Develops Self & Others - Taking action to continuously improve. Accepting assignments that broaden capabilities. Placing a high priority on developing others through coaching, feedback, exposure, and stretch assignments. Ensures Fairness - Concerned with the welfare of others and expressing that concern on a personal level. Distributing resources fairly. Giving others a voice before reaching decisions that affect them. Reaching decisions through a fair process. Explaining why and how decisions were made that impact them. This job requires regular and predictable attendance. - OR - An equivalent combination of relevant education and experience. UTA reserves the right to determine the equivalencies of education and experience. Pay Rate: 73,300.00 or more, depending on experience If interested, apply before: Friday, July 17th, :59 PM MST As a full-time Administrative Employee, your Total Rewards Benefits Package will include: Health, dental, vision, life/AD&D, short-term and long-term disability insurance, with Flexible Spending and Dependent Care accounts. Choice between Traditional Co-Pay or High Deductible Health Plans for medical coverage. HSA with company match available to employees enrolled in the HDHP. Benefit plans include coverage for domestic partners (eligibility affidavit required for coverage). Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, domestic partners, and dependent children. 22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at UTA. 10 paid holidays and two paid (2) floating holidays per year. Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company matching. Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment. Training, development, and career advancement opportunities. Paid parental leave for birth, adoption, and child placement (after 12 months of employment). Free transit passes for employees, their spouses, and their dependent children. Employee assistance program - includes counseling, legal services, financial planning, etc. UTA Well - a comprehensive wellness program designed to support employees and dependents in their health and wellness goals. Free on-site fitness facilities and discounted membership to VASA Fitness and EoS Fitness. Discounted cell phone plans with T-Mobile. Pet insurance plan options (tailored plan coverage based on pet's health and needs). PM21 Utah Transit Authority is an Equal Opportunity Employer of all persons regardless of race, color, religion, sex, national origin, age, disability, covered veterans, sexual orientation, and gender identity. Women, minorities, and people with disabilities are encouraged to apply. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at . A minimum of two work days' notice prior to the need for the accommodation is required. Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part 40, 655, and 219. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use. PId-7785
Director, Data Governance & Security
Princeton University Princeton, New Jersey
Overview The Director, Data Governance and Security is a member of the Data Strategy & Innovation team within University Advancement. Data Strategy & Innovation is dedicated to housing, managing, analyzing, and disseminating information and data to inform Advancement strategy, foster strong relationships with donors, volunteers, and campus partners, and promote effective integration. Reporting to the Associate Vice President for Data Strategy & Innovation, the Director will be responsible for supporting University Advancement's engagement efforts and overseeing an enterprise-wide role-based approach to data access through data governance, data management, and data security policies and practices. This job requires initiative, critical judgment, discretion, and strong technical, writing, and communications skills. Responsibilities Data Governance Manage a transparent and consistent approach to role-based access to alumni and donor data within Advancement systems. Develop and maintain policies for the governance and management of data access. This includes the timely update of all confidentiality agreement and related documents, and issuing and tracking of signoff by relevant constituencies. Work closely with OGC to confirm relevance, accuracy and applicability to all process related forms and documents. Maintain roles and responsibilities related to data access and ensure clear accountability for stewardship of Advancement's alumni data. Oversee internal process and identify process improvements for administering access to alumni and donor data, ensuring requests are addressed in a timely and efficient manner. Maintain a data governance framework that aligns with the University (as defined by the UDO) and Advancement's objectives and data strategy. Platform Security Work with CISO office to establish roadmap for application, information and data security tools and policies as they relate to Advancement. Ensure alignment with OIT and CISO strategic planning Oversee deployment and communication of new tools and policies to ensure that Advancement systems and data are secured to the greatest extent possible Maintain and update security roles aligned with University business needs and University policy Serve as a liaison between business and functional areas and technology to ensure that business requirements for protecting sensitive data are clearly defined and communicated Facilitate the development and implementation of data protection standards and adoption requirements for all designated users of alumni and donor data Data Management Set, communicate, and provide direction on data integrity protocols, data hygiene standards, and data management strategies Collaborate with Data Strategy & Innovation colleagues to ensure that alumni and donor data is used in a manner that is consistent with laws and regulations, as well as University policies on data security and privacy Establish, communicate and manage record retention policy in alignment with Advancement and University policies Work closely with Advancement's data management and reporting teams to support the foundation for data-driven decision-making Partner with Data Strategy & Innovation leadership to identify, develop, and execute large scale advancement data management initiatives Maintain systems to monitor quality control and oversight of data collection and entry in order to adequately meet the data management needs of Advancement Participate in cross-functional teams and projects, ensuring thorough documentation of processes and knowledge sharing, while maintaining clear and consistent communication Continually assess and improve the data management program to adapt to changing needs, technologies, and regulatory environments Special Projects Undertakes special projects and other duties as assigned. Qualifications Education: Bachelor's degree required 8+ years of relevant practical experience Proficiency with technology and systems Ability to quickly learn new systems and processes Excellent written and oral communication skills Discretion in dealing with highly confidential material Excellent interpersonal skills and a high degree of professionalism and initiative Excellent attention to detail; accuracy, flexibility and demonstrated ability to be proactive and to prioritize tasks Strong problem-solving, data gathering and organizational skills Strong computer skills, including proficiency in the Microsoft Office suite of applications (Word, Excel, PowerPoint and Outlook), CRM databases, ability to learn and manage alumni database information Customer service orientation Demonstrated ability to exercise independent judgment and make decisions based on established policies and procedures, and ability to interact with department staff, University Advancement staff and campus partners Commitment to University Advancement's mission to inform, involve, and inspire Princeton's global community of alumni and friends, and adhering to its guiding principles of High Performance, Innovation, Civility, and Collaboration. Preferred Knowledge of Princeton's mission Experience in higher education Prior experience in an educational or fundraising setting a plus Princeton University is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. The University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's qualifications, work experience, education/training, key skills, market, collective bargaining agreements as applicable, and organizational considerations when extending an offer. The posted salary range represents the University's good faith and reasonable estimate for a full-time position; salaries for part-time positions are pro-rated accordingly. If the salary range on the posted position shows an hourly rate, this is the baseline; the actual hourly rate may be higher, depending on the position and factors listed above. The University also offers a comprehensive benefit program to eligible employees. Please see this link for more information. PI0a6476f85cbf-7631
07/14/2026
Full time
Overview The Director, Data Governance and Security is a member of the Data Strategy & Innovation team within University Advancement. Data Strategy & Innovation is dedicated to housing, managing, analyzing, and disseminating information and data to inform Advancement strategy, foster strong relationships with donors, volunteers, and campus partners, and promote effective integration. Reporting to the Associate Vice President for Data Strategy & Innovation, the Director will be responsible for supporting University Advancement's engagement efforts and overseeing an enterprise-wide role-based approach to data access through data governance, data management, and data security policies and practices. This job requires initiative, critical judgment, discretion, and strong technical, writing, and communications skills. Responsibilities Data Governance Manage a transparent and consistent approach to role-based access to alumni and donor data within Advancement systems. Develop and maintain policies for the governance and management of data access. This includes the timely update of all confidentiality agreement and related documents, and issuing and tracking of signoff by relevant constituencies. Work closely with OGC to confirm relevance, accuracy and applicability to all process related forms and documents. Maintain roles and responsibilities related to data access and ensure clear accountability for stewardship of Advancement's alumni data. Oversee internal process and identify process improvements for administering access to alumni and donor data, ensuring requests are addressed in a timely and efficient manner. Maintain a data governance framework that aligns with the University (as defined by the UDO) and Advancement's objectives and data strategy. Platform Security Work with CISO office to establish roadmap for application, information and data security tools and policies as they relate to Advancement. Ensure alignment with OIT and CISO strategic planning Oversee deployment and communication of new tools and policies to ensure that Advancement systems and data are secured to the greatest extent possible Maintain and update security roles aligned with University business needs and University policy Serve as a liaison between business and functional areas and technology to ensure that business requirements for protecting sensitive data are clearly defined and communicated Facilitate the development and implementation of data protection standards and adoption requirements for all designated users of alumni and donor data Data Management Set, communicate, and provide direction on data integrity protocols, data hygiene standards, and data management strategies Collaborate with Data Strategy & Innovation colleagues to ensure that alumni and donor data is used in a manner that is consistent with laws and regulations, as well as University policies on data security and privacy Establish, communicate and manage record retention policy in alignment with Advancement and University policies Work closely with Advancement's data management and reporting teams to support the foundation for data-driven decision-making Partner with Data Strategy & Innovation leadership to identify, develop, and execute large scale advancement data management initiatives Maintain systems to monitor quality control and oversight of data collection and entry in order to adequately meet the data management needs of Advancement Participate in cross-functional teams and projects, ensuring thorough documentation of processes and knowledge sharing, while maintaining clear and consistent communication Continually assess and improve the data management program to adapt to changing needs, technologies, and regulatory environments Special Projects Undertakes special projects and other duties as assigned. Qualifications Education: Bachelor's degree required 8+ years of relevant practical experience Proficiency with technology and systems Ability to quickly learn new systems and processes Excellent written and oral communication skills Discretion in dealing with highly confidential material Excellent interpersonal skills and a high degree of professionalism and initiative Excellent attention to detail; accuracy, flexibility and demonstrated ability to be proactive and to prioritize tasks Strong problem-solving, data gathering and organizational skills Strong computer skills, including proficiency in the Microsoft Office suite of applications (Word, Excel, PowerPoint and Outlook), CRM databases, ability to learn and manage alumni database information Customer service orientation Demonstrated ability to exercise independent judgment and make decisions based on established policies and procedures, and ability to interact with department staff, University Advancement staff and campus partners Commitment to University Advancement's mission to inform, involve, and inspire Princeton's global community of alumni and friends, and adhering to its guiding principles of High Performance, Innovation, Civility, and Collaboration. Preferred Knowledge of Princeton's mission Experience in higher education Prior experience in an educational or fundraising setting a plus Princeton University is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. The University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's qualifications, work experience, education/training, key skills, market, collective bargaining agreements as applicable, and organizational considerations when extending an offer. The posted salary range represents the University's good faith and reasonable estimate for a full-time position; salaries for part-time positions are pro-rated accordingly. If the salary range on the posted position shows an hourly rate, this is the baseline; the actual hourly rate may be higher, depending on the position and factors listed above. The University also offers a comprehensive benefit program to eligible employees. Please see this link for more information. PI0a6476f85cbf-7631
USAA
AVP, Special Investigations Unit
USAA Tampa, Florida
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated AVP, Special Investigations Unit you will develop, implement, and execute USAA Claims Security strategy for detection, prevention, and investigation of insurance fraud involving insureds, third party claimants and service providers. Develops strategies and plans in partnership with USAA leadership to ensure the support of USAA fraud strategies for experiences, service, growth, and financial strength. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio (preferred location), TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position. What you'll do: Responsible for the development, implementation, and refinement of an effective P&C Fraud Program in accordance with USAA policies and standards, including: Clear and specific procedures outlining the responsibilities within P&C to support the Fraud Program Periodic reporting to the internal second line of defense and governing bodies; Effective training and education; Development and maintenance of effective systems for routine fraud auditing and identification of risks. Collaboration with other departments to ensure compliance issues are reported to appropriate channels for investigation and remediation. Sets strategy for identifying, measuring, and mitigating fraud risk for the Claims SIU organization. Provides executive thought leadership to identify potential gaps in the control environment that present fraud risk and vulnerability and partner with Association-wide stakeholders/leadership in developing and implementing corrective action plans for remediation of risks; articulates business requirements for controls that strengthen technology and process gaps within P&C that would prevent fraud or iteratively automate detection. Responsible for maintaining sufficient and accurate reporting and metrics providing actionable insights on detection and investigation of insurance fraud matters. Acts as a strategic liaison between USAA and the National Insurance Crime Bureau, Law Enforcement, State Insurance Fraud Bureaus, Industry Associations, and other organizations to promote and support insurance fraud prevention; ensures SIU makes the appropriate referrals to and where appropriate, maintains relationships with regulatory and law enforcement officials. Responsible for the oversight and implementation of fraud awareness training programs. Operationalizes the P&C Fraud Program that enables USAA to meet its legal and regulatory obligations. Accountable for growth of digital fraud detection capability through technology advancement and streamline investigation capabilities. Defines and measures appropriately scaled goals for the capability to deter, detect and investigate fraudulent activity for P&C. Designs and implements standardized, repeatable, and scalable tools and processes for the SIU ensuring identification of opportunities for efficiency and automation. Stays abreast of industry developments, emerging schemes, and technological and regulatory developments, to implement proactive efforts. Responsible for the affirmative litigation philosophy and individual decisions on case filing in state or federal venues. Ensures the timely completion of annual state level anti-fraud plans and other required regulatory reports. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 10 years of progressive related experience in developing strategies, managing major initiatives to include operational oversight of P&C claims, fraud investigations, claims litigation/legal process & state regulation requirements and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key internal and external resources, business partners and stakeholders (including federal/state agencies and Industry Associations/Bureaus), influencing decisions and managing teams to achieve strategic goals. Demonstrated success in leading and developing the delivery of cross-functional programs, strategies, and teams ensuring that USAA establishes, deepens, and retains a best-in-class fraud prevention, detection, and investigation posture in a complex and highly regulated environment. Executive-level business and technical acumen in the areas of effective claims investigations, claims risk and compliance, integrated change management and front-line communications leading to operational excellence. Demonstrated knowledge and compliance with state laws and regulations pertaining to insurance fraud, good faith claims handling or affirmative litigation. Comprehensive knowledge of industry-related competitive/regulatory environment and claims/insurance operational risk. Experience applying expert P&C knowledge, collaborating with key resources and stakeholders, influencing USAA decisions, and managing work to achieve strategic goals. What sets you apart: SIU, Fraud (Internal or External), Strategy or Business Risk and Controls experience within the insurance industry. Experience working with agencies, external partners (NICB), external vendors (Verisk) and applicable associations. Proven ability to lead and develop high-performing teams in a heavily matrixed organization. Exceptional communication and executive presence, with the ability to build trust, navigate complex stakeholder environments, and influence at the C-suite level. US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $195,230-$351,410. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/13/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated AVP, Special Investigations Unit you will develop, implement, and execute USAA Claims Security strategy for detection, prevention, and investigation of insurance fraud involving insureds, third party claimants and service providers. Develops strategies and plans in partnership with USAA leadership to ensure the support of USAA fraud strategies for experiences, service, growth, and financial strength. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio (preferred location), TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position. What you'll do: Responsible for the development, implementation, and refinement of an effective P&C Fraud Program in accordance with USAA policies and standards, including: Clear and specific procedures outlining the responsibilities within P&C to support the Fraud Program Periodic reporting to the internal second line of defense and governing bodies; Effective training and education; Development and maintenance of effective systems for routine fraud auditing and identification of risks. Collaboration with other departments to ensure compliance issues are reported to appropriate channels for investigation and remediation. Sets strategy for identifying, measuring, and mitigating fraud risk for the Claims SIU organization. Provides executive thought leadership to identify potential gaps in the control environment that present fraud risk and vulnerability and partner with Association-wide stakeholders/leadership in developing and implementing corrective action plans for remediation of risks; articulates business requirements for controls that strengthen technology and process gaps within P&C that would prevent fraud or iteratively automate detection. Responsible for maintaining sufficient and accurate reporting and metrics providing actionable insights on detection and investigation of insurance fraud matters. Acts as a strategic liaison between USAA and the National Insurance Crime Bureau, Law Enforcement, State Insurance Fraud Bureaus, Industry Associations, and other organizations to promote and support insurance fraud prevention; ensures SIU makes the appropriate referrals to and where appropriate, maintains relationships with regulatory and law enforcement officials. Responsible for the oversight and implementation of fraud awareness training programs. Operationalizes the P&C Fraud Program that enables USAA to meet its legal and regulatory obligations. Accountable for growth of digital fraud detection capability through technology advancement and streamline investigation capabilities. Defines and measures appropriately scaled goals for the capability to deter, detect and investigate fraudulent activity for P&C. Designs and implements standardized, repeatable, and scalable tools and processes for the SIU ensuring identification of opportunities for efficiency and automation. Stays abreast of industry developments, emerging schemes, and technological and regulatory developments, to implement proactive efforts. Responsible for the affirmative litigation philosophy and individual decisions on case filing in state or federal venues. Ensures the timely completion of annual state level anti-fraud plans and other required regulatory reports. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 10 years of progressive related experience in developing strategies, managing major initiatives to include operational oversight of P&C claims, fraud investigations, claims litigation/legal process & state regulation requirements and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key internal and external resources, business partners and stakeholders (including federal/state agencies and Industry Associations/Bureaus), influencing decisions and managing teams to achieve strategic goals. Demonstrated success in leading and developing the delivery of cross-functional programs, strategies, and teams ensuring that USAA establishes, deepens, and retains a best-in-class fraud prevention, detection, and investigation posture in a complex and highly regulated environment. Executive-level business and technical acumen in the areas of effective claims investigations, claims risk and compliance, integrated change management and front-line communications leading to operational excellence. Demonstrated knowledge and compliance with state laws and regulations pertaining to insurance fraud, good faith claims handling or affirmative litigation. Comprehensive knowledge of industry-related competitive/regulatory environment and claims/insurance operational risk. Experience applying expert P&C knowledge, collaborating with key resources and stakeholders, influencing USAA decisions, and managing work to achieve strategic goals. What sets you apart: SIU, Fraud (Internal or External), Strategy or Business Risk and Controls experience within the insurance industry. Experience working with agencies, external partners (NICB), external vendors (Verisk) and applicable associations. Proven ability to lead and develop high-performing teams in a heavily matrixed organization. Exceptional communication and executive presence, with the ability to build trust, navigate complex stakeholder environments, and influence at the C-suite level. US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $195,230-$351,410. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA
AVP, Special Investigations Unit
USAA Plano, Texas
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated AVP, Special Investigations Unit you will develop, implement, and execute USAA Claims Security strategy for detection, prevention, and investigation of insurance fraud involving insureds, third party claimants and service providers. Develops strategies and plans in partnership with USAA leadership to ensure the support of USAA fraud strategies for experiences, service, growth, and financial strength. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio (preferred location), TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position. What you'll do: Responsible for the development, implementation, and refinement of an effective P&C Fraud Program in accordance with USAA policies and standards, including: Clear and specific procedures outlining the responsibilities within P&C to support the Fraud Program Periodic reporting to the internal second line of defense and governing bodies; Effective training and education; Development and maintenance of effective systems for routine fraud auditing and identification of risks. Collaboration with other departments to ensure compliance issues are reported to appropriate channels for investigation and remediation. Sets strategy for identifying, measuring, and mitigating fraud risk for the Claims SIU organization. Provides executive thought leadership to identify potential gaps in the control environment that present fraud risk and vulnerability and partner with Association-wide stakeholders/leadership in developing and implementing corrective action plans for remediation of risks; articulates business requirements for controls that strengthen technology and process gaps within P&C that would prevent fraud or iteratively automate detection. Responsible for maintaining sufficient and accurate reporting and metrics providing actionable insights on detection and investigation of insurance fraud matters. Acts as a strategic liaison between USAA and the National Insurance Crime Bureau, Law Enforcement, State Insurance Fraud Bureaus, Industry Associations, and other organizations to promote and support insurance fraud prevention; ensures SIU makes the appropriate referrals to and where appropriate, maintains relationships with regulatory and law enforcement officials. Responsible for the oversight and implementation of fraud awareness training programs. Operationalizes the P&C Fraud Program that enables USAA to meet its legal and regulatory obligations. Accountable for growth of digital fraud detection capability through technology advancement and streamline investigation capabilities. Defines and measures appropriately scaled goals for the capability to deter, detect and investigate fraudulent activity for P&C. Designs and implements standardized, repeatable, and scalable tools and processes for the SIU ensuring identification of opportunities for efficiency and automation. Stays abreast of industry developments, emerging schemes, and technological and regulatory developments, to implement proactive efforts. Responsible for the affirmative litigation philosophy and individual decisions on case filing in state or federal venues. Ensures the timely completion of annual state level anti-fraud plans and other required regulatory reports. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 10 years of progressive related experience in developing strategies, managing major initiatives to include operational oversight of P&C claims, fraud investigations, claims litigation/legal process & state regulation requirements and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key internal and external resources, business partners and stakeholders (including federal/state agencies and Industry Associations/Bureaus), influencing decisions and managing teams to achieve strategic goals. Demonstrated success in leading and developing the delivery of cross-functional programs, strategies, and teams ensuring that USAA establishes, deepens, and retains a best-in-class fraud prevention, detection, and investigation posture in a complex and highly regulated environment. Executive-level business and technical acumen in the areas of effective claims investigations, claims risk and compliance, integrated change management and front-line communications leading to operational excellence. Demonstrated knowledge and compliance with state laws and regulations pertaining to insurance fraud, good faith claims handling or affirmative litigation. Comprehensive knowledge of industry-related competitive/regulatory environment and claims/insurance operational risk. Experience applying expert P&C knowledge, collaborating with key resources and stakeholders, influencing USAA decisions, and managing work to achieve strategic goals. What sets you apart: SIU, Fraud (Internal or External), Strategy or Business Risk and Controls experience within the insurance industry. Experience working with agencies, external partners (NICB), external vendors (Verisk) and applicable associations. Proven ability to lead and develop high-performing teams in a heavily matrixed organization. Exceptional communication and executive presence, with the ability to build trust, navigate complex stakeholder environments, and influence at the C-suite level. US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $195,230-$351,410. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/13/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated AVP, Special Investigations Unit you will develop, implement, and execute USAA Claims Security strategy for detection, prevention, and investigation of insurance fraud involving insureds, third party claimants and service providers. Develops strategies and plans in partnership with USAA leadership to ensure the support of USAA fraud strategies for experiences, service, growth, and financial strength. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio (preferred location), TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position. What you'll do: Responsible for the development, implementation, and refinement of an effective P&C Fraud Program in accordance with USAA policies and standards, including: Clear and specific procedures outlining the responsibilities within P&C to support the Fraud Program Periodic reporting to the internal second line of defense and governing bodies; Effective training and education; Development and maintenance of effective systems for routine fraud auditing and identification of risks. Collaboration with other departments to ensure compliance issues are reported to appropriate channels for investigation and remediation. Sets strategy for identifying, measuring, and mitigating fraud risk for the Claims SIU organization. Provides executive thought leadership to identify potential gaps in the control environment that present fraud risk and vulnerability and partner with Association-wide stakeholders/leadership in developing and implementing corrective action plans for remediation of risks; articulates business requirements for controls that strengthen technology and process gaps within P&C that would prevent fraud or iteratively automate detection. Responsible for maintaining sufficient and accurate reporting and metrics providing actionable insights on detection and investigation of insurance fraud matters. Acts as a strategic liaison between USAA and the National Insurance Crime Bureau, Law Enforcement, State Insurance Fraud Bureaus, Industry Associations, and other organizations to promote and support insurance fraud prevention; ensures SIU makes the appropriate referrals to and where appropriate, maintains relationships with regulatory and law enforcement officials. Responsible for the oversight and implementation of fraud awareness training programs. Operationalizes the P&C Fraud Program that enables USAA to meet its legal and regulatory obligations. Accountable for growth of digital fraud detection capability through technology advancement and streamline investigation capabilities. Defines and measures appropriately scaled goals for the capability to deter, detect and investigate fraudulent activity for P&C. Designs and implements standardized, repeatable, and scalable tools and processes for the SIU ensuring identification of opportunities for efficiency and automation. Stays abreast of industry developments, emerging schemes, and technological and regulatory developments, to implement proactive efforts. Responsible for the affirmative litigation philosophy and individual decisions on case filing in state or federal venues. Ensures the timely completion of annual state level anti-fraud plans and other required regulatory reports. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 10 years of progressive related experience in developing strategies, managing major initiatives to include operational oversight of P&C claims, fraud investigations, claims litigation/legal process & state regulation requirements and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key internal and external resources, business partners and stakeholders (including federal/state agencies and Industry Associations/Bureaus), influencing decisions and managing teams to achieve strategic goals. Demonstrated success in leading and developing the delivery of cross-functional programs, strategies, and teams ensuring that USAA establishes, deepens, and retains a best-in-class fraud prevention, detection, and investigation posture in a complex and highly regulated environment. Executive-level business and technical acumen in the areas of effective claims investigations, claims risk and compliance, integrated change management and front-line communications leading to operational excellence. Demonstrated knowledge and compliance with state laws and regulations pertaining to insurance fraud, good faith claims handling or affirmative litigation. Comprehensive knowledge of industry-related competitive/regulatory environment and claims/insurance operational risk. Experience applying expert P&C knowledge, collaborating with key resources and stakeholders, influencing USAA decisions, and managing work to achieve strategic goals. What sets you apart: SIU, Fraud (Internal or External), Strategy or Business Risk and Controls experience within the insurance industry. Experience working with agencies, external partners (NICB), external vendors (Verisk) and applicable associations. Proven ability to lead and develop high-performing teams in a heavily matrixed organization. Exceptional communication and executive presence, with the ability to build trust, navigate complex stakeholder environments, and influence at the C-suite level. US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $195,230-$351,410. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA
AVP, Special Investigations Unit
USAA Charlotte, North Carolina
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated AVP, Special Investigations Unit you will develop, implement, and execute USAA Claims Security strategy for detection, prevention, and investigation of insurance fraud involving insureds, third party claimants and service providers. Develops strategies and plans in partnership with USAA leadership to ensure the support of USAA fraud strategies for experiences, service, growth, and financial strength. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio (preferred location), TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position. What you'll do: Responsible for the development, implementation, and refinement of an effective P&C Fraud Program in accordance with USAA policies and standards, including: Clear and specific procedures outlining the responsibilities within P&C to support the Fraud Program Periodic reporting to the internal second line of defense and governing bodies; Effective training and education; Development and maintenance of effective systems for routine fraud auditing and identification of risks. Collaboration with other departments to ensure compliance issues are reported to appropriate channels for investigation and remediation. Sets strategy for identifying, measuring, and mitigating fraud risk for the Claims SIU organization. Provides executive thought leadership to identify potential gaps in the control environment that present fraud risk and vulnerability and partner with Association-wide stakeholders/leadership in developing and implementing corrective action plans for remediation of risks; articulates business requirements for controls that strengthen technology and process gaps within P&C that would prevent fraud or iteratively automate detection. Responsible for maintaining sufficient and accurate reporting and metrics providing actionable insights on detection and investigation of insurance fraud matters. Acts as a strategic liaison between USAA and the National Insurance Crime Bureau, Law Enforcement, State Insurance Fraud Bureaus, Industry Associations, and other organizations to promote and support insurance fraud prevention; ensures SIU makes the appropriate referrals to and where appropriate, maintains relationships with regulatory and law enforcement officials. Responsible for the oversight and implementation of fraud awareness training programs. Operationalizes the P&C Fraud Program that enables USAA to meet its legal and regulatory obligations. Accountable for growth of digital fraud detection capability through technology advancement and streamline investigation capabilities. Defines and measures appropriately scaled goals for the capability to deter, detect and investigate fraudulent activity for P&C. Designs and implements standardized, repeatable, and scalable tools and processes for the SIU ensuring identification of opportunities for efficiency and automation. Stays abreast of industry developments, emerging schemes, and technological and regulatory developments, to implement proactive efforts. Responsible for the affirmative litigation philosophy and individual decisions on case filing in state or federal venues. Ensures the timely completion of annual state level anti-fraud plans and other required regulatory reports. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 10 years of progressive related experience in developing strategies, managing major initiatives to include operational oversight of P&C claims, fraud investigations, claims litigation/legal process & state regulation requirements and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key internal and external resources, business partners and stakeholders (including federal/state agencies and Industry Associations/Bureaus), influencing decisions and managing teams to achieve strategic goals. Demonstrated success in leading and developing the delivery of cross-functional programs, strategies, and teams ensuring that USAA establishes, deepens, and retains a best-in-class fraud prevention, detection, and investigation posture in a complex and highly regulated environment. Executive-level business and technical acumen in the areas of effective claims investigations, claims risk and compliance, integrated change management and front-line communications leading to operational excellence. Demonstrated knowledge and compliance with state laws and regulations pertaining to insurance fraud, good faith claims handling or affirmative litigation. Comprehensive knowledge of industry-related competitive/regulatory environment and claims/insurance operational risk. Experience applying expert P&C knowledge, collaborating with key resources and stakeholders, influencing USAA decisions, and managing work to achieve strategic goals. What sets you apart: SIU, Fraud (Internal or External), Strategy or Business Risk and Controls experience within the insurance industry. Experience working with agencies, external partners (NICB), external vendors (Verisk) and applicable associations. Proven ability to lead and develop high-performing teams in a heavily matrixed organization. Exceptional communication and executive presence, with the ability to build trust, navigate complex stakeholder environments, and influence at the C-suite level. US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $195,230-$351,410. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/13/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated AVP, Special Investigations Unit you will develop, implement, and execute USAA Claims Security strategy for detection, prevention, and investigation of insurance fraud involving insureds, third party claimants and service providers. Develops strategies and plans in partnership with USAA leadership to ensure the support of USAA fraud strategies for experiences, service, growth, and financial strength. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio (preferred location), TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position. What you'll do: Responsible for the development, implementation, and refinement of an effective P&C Fraud Program in accordance with USAA policies and standards, including: Clear and specific procedures outlining the responsibilities within P&C to support the Fraud Program Periodic reporting to the internal second line of defense and governing bodies; Effective training and education; Development and maintenance of effective systems for routine fraud auditing and identification of risks. Collaboration with other departments to ensure compliance issues are reported to appropriate channels for investigation and remediation. Sets strategy for identifying, measuring, and mitigating fraud risk for the Claims SIU organization. Provides executive thought leadership to identify potential gaps in the control environment that present fraud risk and vulnerability and partner with Association-wide stakeholders/leadership in developing and implementing corrective action plans for remediation of risks; articulates business requirements for controls that strengthen technology and process gaps within P&C that would prevent fraud or iteratively automate detection. Responsible for maintaining sufficient and accurate reporting and metrics providing actionable insights on detection and investigation of insurance fraud matters. Acts as a strategic liaison between USAA and the National Insurance Crime Bureau, Law Enforcement, State Insurance Fraud Bureaus, Industry Associations, and other organizations to promote and support insurance fraud prevention; ensures SIU makes the appropriate referrals to and where appropriate, maintains relationships with regulatory and law enforcement officials. Responsible for the oversight and implementation of fraud awareness training programs. Operationalizes the P&C Fraud Program that enables USAA to meet its legal and regulatory obligations. Accountable for growth of digital fraud detection capability through technology advancement and streamline investigation capabilities. Defines and measures appropriately scaled goals for the capability to deter, detect and investigate fraudulent activity for P&C. Designs and implements standardized, repeatable, and scalable tools and processes for the SIU ensuring identification of opportunities for efficiency and automation. Stays abreast of industry developments, emerging schemes, and technological and regulatory developments, to implement proactive efforts. Responsible for the affirmative litigation philosophy and individual decisions on case filing in state or federal venues. Ensures the timely completion of annual state level anti-fraud plans and other required regulatory reports. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 10 years of progressive related experience in developing strategies, managing major initiatives to include operational oversight of P&C claims, fraud investigations, claims litigation/legal process & state regulation requirements and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key internal and external resources, business partners and stakeholders (including federal/state agencies and Industry Associations/Bureaus), influencing decisions and managing teams to achieve strategic goals. Demonstrated success in leading and developing the delivery of cross-functional programs, strategies, and teams ensuring that USAA establishes, deepens, and retains a best-in-class fraud prevention, detection, and investigation posture in a complex and highly regulated environment. Executive-level business and technical acumen in the areas of effective claims investigations, claims risk and compliance, integrated change management and front-line communications leading to operational excellence. Demonstrated knowledge and compliance with state laws and regulations pertaining to insurance fraud, good faith claims handling or affirmative litigation. Comprehensive knowledge of industry-related competitive/regulatory environment and claims/insurance operational risk. Experience applying expert P&C knowledge, collaborating with key resources and stakeholders, influencing USAA decisions, and managing work to achieve strategic goals. What sets you apart: SIU, Fraud (Internal or External), Strategy or Business Risk and Controls experience within the insurance industry. Experience working with agencies, external partners (NICB), external vendors (Verisk) and applicable associations. Proven ability to lead and develop high-performing teams in a heavily matrixed organization. Exceptional communication and executive presence, with the ability to build trust, navigate complex stakeholder environments, and influence at the C-suite level. US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $195,230-$351,410. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Ochsner Health System
Physician - Chair of Radiation Oncology
Ochsner Health System New Orleans, Louisiana
We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! Under the direction of the Associate Medical Director (AMD), the Chair serves in a local strategic leadership role. The Chair will collaborate with senior leadership including the Chief Operating Officer (COO), Chief Nursing Officer (CNO) along with the Chief Executive Officer (CEO) to lead Physicians and Advanced Practice Providers within their region to deliver quality care in a patient focused environment. Ochsner Health is an integrated healthcare system with more than 36,000 employees and over 4,600 employed and affiliated physicians in over 90 medical specialties and subspecialties. It operates 47 hospitals and more than 370 health and urgent care centers across Louisiana, Mississippi, Alabama and the Gulf South. Education and Experience: Required- Board certified or eligible for certification in physician's primary specialty Licensed Practicing Provider MD/DO Credentialed and willing to maintain clinical practice Preferred- Experience using and supporting Epic's Electronic Medical Record System Job Duties Lead efforts locally for the use of clinical data to proactively monitor, revise and develop best practice guidelines to improve patient outcomes. Promote the standardization of clinical processes and interoperability; adoption of effective solutions and advance innovative patient care. Identify and pursue the use/advancement of digital care technologies in ways that add value to our organization. Partner with local C-Suite and RMD to develop strategic initiatives supporting clinical and business objectives. Actively supports the VPMA in presenting information to local hospital boards. Demonstrates a clear understanding of national and regional trends and how these are likely to affect provider supply, patient expectations, and reimbursement. Able to establish, evaluate, and maintain a comprehensive program for coaching, leadership identification, and leadership development. Demonstrates an ability to make a case convincingly and effectively for behavior change with physicians. Demonstrates an ability to coach others on leadership style and self-management. Maintains a clear understanding and commitment to success as defined by a collective performance. Actively involved in advancing standards of professionalism, including work in state, regional and national organizations. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. Ochsner Health is the leading not-for-profit healthcare provider in the Gulf South, delivering expert care at its 46 hospitals and more than 370 health and urgent care centers. For 12 consecutive years, U.S. News & World Report has recognized Ochsner as the No. 1 hospital in Louisiana. Additionally, Ochsner Children's has been recognized as the No. 1 hospital for kids in Louisiana for three consecutive years. Ochsner inspires healthier lives and stronger communities through a combination of standard-setting expertise, quality and connection not found anywhere else in the region. In 2023, Ochsner Health cared for more than 1.5 million people from every state in the nation and 65 countries. Ochsner's workforce includes more than 38,000 dedicated team members and over 4,700 employed and affiliated physicians. To learn more about how Ochsner empowers people to get well and stay well, visit . Ochsner Health is proud to be an Employer of Choice. Ranked one of Newsweek's list of America's Greatest Workplaces for Diversity of 202 4 Becker's Healthcare listed Ochsner Health as 150 Top Places to Work in Healthcare Awarded Culture Awards for Purpose and Values and Healthcare Industry by Top Workplace Ranked as a 2023 Top Workplace in the USA! The Top Workplaces USA award is based entirely on feedback from an employee engagement survey completed by the employees of participating workplaces. Awarded Top Work Places 2023 for six consecutive years by The Times-Picayune Earned Great Place to Work Certification Ochsner Health named to Newsweek's America's Greatest Workplaces for Parents and Families 2023 The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Are you ready to make a difference? Apply Today! Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website. Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position : Colorado, California, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C. Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at (select option 1) or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
07/10/2026
Full time
We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today! Under the direction of the Associate Medical Director (AMD), the Chair serves in a local strategic leadership role. The Chair will collaborate with senior leadership including the Chief Operating Officer (COO), Chief Nursing Officer (CNO) along with the Chief Executive Officer (CEO) to lead Physicians and Advanced Practice Providers within their region to deliver quality care in a patient focused environment. Ochsner Health is an integrated healthcare system with more than 36,000 employees and over 4,600 employed and affiliated physicians in over 90 medical specialties and subspecialties. It operates 47 hospitals and more than 370 health and urgent care centers across Louisiana, Mississippi, Alabama and the Gulf South. Education and Experience: Required- Board certified or eligible for certification in physician's primary specialty Licensed Practicing Provider MD/DO Credentialed and willing to maintain clinical practice Preferred- Experience using and supporting Epic's Electronic Medical Record System Job Duties Lead efforts locally for the use of clinical data to proactively monitor, revise and develop best practice guidelines to improve patient outcomes. Promote the standardization of clinical processes and interoperability; adoption of effective solutions and advance innovative patient care. Identify and pursue the use/advancement of digital care technologies in ways that add value to our organization. Partner with local C-Suite and RMD to develop strategic initiatives supporting clinical and business objectives. Actively supports the VPMA in presenting information to local hospital boards. Demonstrates a clear understanding of national and regional trends and how these are likely to affect provider supply, patient expectations, and reimbursement. Able to establish, evaluate, and maintain a comprehensive program for coaching, leadership identification, and leadership development. Demonstrates an ability to make a case convincingly and effectively for behavior change with physicians. Demonstrates an ability to coach others on leadership style and self-management. Maintains a clear understanding and commitment to success as defined by a collective performance. Actively involved in advancing standards of professionalism, including work in state, regional and national organizations. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. Ochsner Health is the leading not-for-profit healthcare provider in the Gulf South, delivering expert care at its 46 hospitals and more than 370 health and urgent care centers. For 12 consecutive years, U.S. News & World Report has recognized Ochsner as the No. 1 hospital in Louisiana. Additionally, Ochsner Children's has been recognized as the No. 1 hospital for kids in Louisiana for three consecutive years. Ochsner inspires healthier lives and stronger communities through a combination of standard-setting expertise, quality and connection not found anywhere else in the region. In 2023, Ochsner Health cared for more than 1.5 million people from every state in the nation and 65 countries. Ochsner's workforce includes more than 38,000 dedicated team members and over 4,700 employed and affiliated physicians. To learn more about how Ochsner empowers people to get well and stay well, visit . Ochsner Health is proud to be an Employer of Choice. Ranked one of Newsweek's list of America's Greatest Workplaces for Diversity of 202 4 Becker's Healthcare listed Ochsner Health as 150 Top Places to Work in Healthcare Awarded Culture Awards for Purpose and Values and Healthcare Industry by Top Workplace Ranked as a 2023 Top Workplace in the USA! The Top Workplaces USA award is based entirely on feedback from an employee engagement survey completed by the employees of participating workplaces. Awarded Top Work Places 2023 for six consecutive years by The Times-Picayune Earned Great Place to Work Certification Ochsner Health named to Newsweek's America's Greatest Workplaces for Parents and Families 2023 The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Are you ready to make a difference? Apply Today! Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website. Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position : Colorado, California, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C. Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at (select option 1) or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
USAA
AVP, Special Investigations Unit
USAA Colorado Springs, Colorado
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated AVP, Special Investigations Unit you will develop, implement, and execute USAA Claims Security strategy for detection, prevention, and investigation of insurance fraud involving insureds, third party claimants and service providers. Develops strategies and plans in partnership with USAA leadership to ensure the support of USAA fraud strategies for experiences, service, growth, and financial strength. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio (preferred location), TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position. What you'll do: Responsible for the development, implementation, and refinement of an effective P&C Fraud Program in accordance with USAA policies and standards, including: Clear and specific procedures outlining the responsibilities within P&C to support the Fraud Program Periodic reporting to the internal second line of defense and governing bodies; Effective training and education; Development and maintenance of effective systems for routine fraud auditing and identification of risks. Collaboration with other departments to ensure compliance issues are reported to appropriate channels for investigation and remediation. Sets strategy for identifying, measuring, and mitigating fraud risk for the Claims SIU organization. Provides executive thought leadership to identify potential gaps in the control environment that present fraud risk and vulnerability and partner with Association-wide stakeholders/leadership in developing and implementing corrective action plans for remediation of risks; articulates business requirements for controls that strengthen technology and process gaps within P&C that would prevent fraud or iteratively automate detection. Responsible for maintaining sufficient and accurate reporting and metrics providing actionable insights on detection and investigation of insurance fraud matters. Acts as a strategic liaison between USAA and the National Insurance Crime Bureau, Law Enforcement, State Insurance Fraud Bureaus, Industry Associations, and other organizations to promote and support insurance fraud prevention; ensures SIU makes the appropriate referrals to and where appropriate, maintains relationships with regulatory and law enforcement officials. Responsible for the oversight and implementation of fraud awareness training programs. Operationalizes the P&C Fraud Program that enables USAA to meet its legal and regulatory obligations. Accountable for growth of digital fraud detection capability through technology advancement and streamline investigation capabilities. Defines and measures appropriately scaled goals for the capability to deter, detect and investigate fraudulent activity for P&C. Designs and implements standardized, repeatable, and scalable tools and processes for the SIU ensuring identification of opportunities for efficiency and automation. Stays abreast of industry developments, emerging schemes, and technological and regulatory developments, to implement proactive efforts. Responsible for the affirmative litigation philosophy and individual decisions on case filing in state or federal venues. Ensures the timely completion of annual state level anti-fraud plans and other required regulatory reports. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 10 years of progressive related experience in developing strategies, managing major initiatives to include operational oversight of P&C claims, fraud investigations, claims litigation/legal process & state regulation requirements and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key internal and external resources, business partners and stakeholders (including federal/state agencies and Industry Associations/Bureaus), influencing decisions and managing teams to achieve strategic goals. Demonstrated success in leading and developing the delivery of cross-functional programs, strategies, and teams ensuring that USAA establishes, deepens, and retains a best-in-class fraud prevention, detection, and investigation posture in a complex and highly regulated environment. Executive-level business and technical acumen in the areas of effective claims investigations, claims risk and compliance, integrated change management and front-line communications leading to operational excellence. Demonstrated knowledge and compliance with state laws and regulations pertaining to insurance fraud, good faith claims handling or affirmative litigation. Comprehensive knowledge of industry-related competitive/regulatory environment and claims/insurance operational risk. Experience applying expert P&C knowledge, collaborating with key resources and stakeholders, influencing USAA decisions, and managing work to achieve strategic goals. What sets you apart: SIU, Fraud (Internal or External), Strategy or Business Risk and Controls experience within the insurance industry. Experience working with agencies, external partners (NICB), external vendors (Verisk) and applicable associations. Proven ability to lead and develop high-performing teams in a heavily matrixed organization. Exceptional communication and executive presence, with the ability to build trust, navigate complex stakeholder environments, and influence at the C-suite level. US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $195,230-$351,410. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/09/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated AVP, Special Investigations Unit you will develop, implement, and execute USAA Claims Security strategy for detection, prevention, and investigation of insurance fraud involving insureds, third party claimants and service providers. Develops strategies and plans in partnership with USAA leadership to ensure the support of USAA fraud strategies for experiences, service, growth, and financial strength. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio (preferred location), TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position. What you'll do: Responsible for the development, implementation, and refinement of an effective P&C Fraud Program in accordance with USAA policies and standards, including: Clear and specific procedures outlining the responsibilities within P&C to support the Fraud Program Periodic reporting to the internal second line of defense and governing bodies; Effective training and education; Development and maintenance of effective systems for routine fraud auditing and identification of risks. Collaboration with other departments to ensure compliance issues are reported to appropriate channels for investigation and remediation. Sets strategy for identifying, measuring, and mitigating fraud risk for the Claims SIU organization. Provides executive thought leadership to identify potential gaps in the control environment that present fraud risk and vulnerability and partner with Association-wide stakeholders/leadership in developing and implementing corrective action plans for remediation of risks; articulates business requirements for controls that strengthen technology and process gaps within P&C that would prevent fraud or iteratively automate detection. Responsible for maintaining sufficient and accurate reporting and metrics providing actionable insights on detection and investigation of insurance fraud matters. Acts as a strategic liaison between USAA and the National Insurance Crime Bureau, Law Enforcement, State Insurance Fraud Bureaus, Industry Associations, and other organizations to promote and support insurance fraud prevention; ensures SIU makes the appropriate referrals to and where appropriate, maintains relationships with regulatory and law enforcement officials. Responsible for the oversight and implementation of fraud awareness training programs. Operationalizes the P&C Fraud Program that enables USAA to meet its legal and regulatory obligations. Accountable for growth of digital fraud detection capability through technology advancement and streamline investigation capabilities. Defines and measures appropriately scaled goals for the capability to deter, detect and investigate fraudulent activity for P&C. Designs and implements standardized, repeatable, and scalable tools and processes for the SIU ensuring identification of opportunities for efficiency and automation. Stays abreast of industry developments, emerging schemes, and technological and regulatory developments, to implement proactive efforts. Responsible for the affirmative litigation philosophy and individual decisions on case filing in state or federal venues. Ensures the timely completion of annual state level anti-fraud plans and other required regulatory reports. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 10 years of progressive related experience in developing strategies, managing major initiatives to include operational oversight of P&C claims, fraud investigations, claims litigation/legal process & state regulation requirements and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key internal and external resources, business partners and stakeholders (including federal/state agencies and Industry Associations/Bureaus), influencing decisions and managing teams to achieve strategic goals. Demonstrated success in leading and developing the delivery of cross-functional programs, strategies, and teams ensuring that USAA establishes, deepens, and retains a best-in-class fraud prevention, detection, and investigation posture in a complex and highly regulated environment. Executive-level business and technical acumen in the areas of effective claims investigations, claims risk and compliance, integrated change management and front-line communications leading to operational excellence. Demonstrated knowledge and compliance with state laws and regulations pertaining to insurance fraud, good faith claims handling or affirmative litigation. Comprehensive knowledge of industry-related competitive/regulatory environment and claims/insurance operational risk. Experience applying expert P&C knowledge, collaborating with key resources and stakeholders, influencing USAA decisions, and managing work to achieve strategic goals. What sets you apart: SIU, Fraud (Internal or External), Strategy or Business Risk and Controls experience within the insurance industry. Experience working with agencies, external partners (NICB), external vendors (Verisk) and applicable associations. Proven ability to lead and develop high-performing teams in a heavily matrixed organization. Exceptional communication and executive presence, with the ability to build trust, navigate complex stakeholder environments, and influence at the C-suite level. US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $195,230-$351,410. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA
AVP, Special Investigations Unit
USAA Colorado Springs, Colorado
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated AVP, Special Investigations Unit you will develop, implement, and execute USAA Claims Security strategy for detection, prevention, and investigation of insurance fraud involving insureds, third party claimants and service providers. Develops strategies and plans in partnership with USAA leadership to ensure the support of USAA fraud strategies for experiences, service, growth, and financial strength. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio (preferred location), TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position. What you'll do: Responsible for the development, implementation, and refinement of an effective P&C Fraud Program in accordance with USAA policies and standards, including: Clear and specific procedures outlining the responsibilities within P&C to support the Fraud Program Periodic reporting to the internal second line of defense and governing bodies; Effective training and education; Development and maintenance of effective systems for routine fraud auditing and identification of risks. Collaboration with other departments to ensure compliance issues are reported to appropriate channels for investigation and remediation. Sets strategy for identifying, measuring, and mitigating fraud risk for the Claims SIU organization. Provides executive thought leadership to identify potential gaps in the control environment that present fraud risk and vulnerability and partner with Association-wide stakeholders/leadership in developing and implementing corrective action plans for remediation of risks; articulates business requirements for controls that strengthen technology and process gaps within P&C that would prevent fraud or iteratively automate detection. Responsible for maintaining sufficient and accurate reporting and metrics providing actionable insights on detection and investigation of insurance fraud matters. Acts as a strategic liaison between USAA and the National Insurance Crime Bureau, Law Enforcement, State Insurance Fraud Bureaus, Industry Associations, and other organizations to promote and support insurance fraud prevention; ensures SIU makes the appropriate referrals to and where appropriate, maintains relationships with regulatory and law enforcement officials. Responsible for the oversight and implementation of fraud awareness training programs. Operationalizes the P&C Fraud Program that enables USAA to meet its legal and regulatory obligations. Accountable for growth of digital fraud detection capability through technology advancement and streamline investigation capabilities. Defines and measures appropriately scaled goals for the capability to deter, detect and investigate fraudulent activity for P&C. Designs and implements standardized, repeatable, and scalable tools and processes for the SIU ensuring identification of opportunities for efficiency and automation. Stays abreast of industry developments, emerging schemes, and technological and regulatory developments, to implement proactive efforts. Responsible for the affirmative litigation philosophy and individual decisions on case filing in state or federal venues. Ensures the timely completion of annual state level anti-fraud plans and other required regulatory reports. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 10 years of progressive related experience in developing strategies, managing major initiatives to include operational oversight of P&C claims, fraud investigations, claims litigation/legal process & state regulation requirements and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key internal and external resources, business partners and stakeholders (including federal/state agencies and Industry Associations/Bureaus), influencing decisions and managing teams to achieve strategic goals. Demonstrated success in leading and developing the delivery of cross-functional programs, strategies, and teams ensuring that USAA establishes, deepens, and retains a best-in-class fraud prevention, detection, and investigation posture in a complex and highly regulated environment. Executive-level business and technical acumen in the areas of effective claims investigations, claims risk and compliance, integrated change management and front-line communications leading to operational excellence. Demonstrated knowledge and compliance with state laws and regulations pertaining to insurance fraud, good faith claims handling or affirmative litigation. Comprehensive knowledge of industry-related competitive/regulatory environment and claims/insurance operational risk. Experience applying expert P&C knowledge, collaborating with key resources and stakeholders, influencing USAA decisions, and managing work to achieve strategic goals. What sets you apart: SIU, Fraud (Internal or External), Strategy or Business Risk and Controls experience within the insurance industry. Experience working with agencies, external partners (NICB), external vendors (Verisk) and applicable associations. Proven ability to lead and develop high-performing teams in a heavily matrixed organization. Exceptional communication and executive presence, with the ability to build trust, navigate complex stakeholder environments, and influence at the C-suite level. US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $195,230-$351,410. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/08/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated AVP, Special Investigations Unit you will develop, implement, and execute USAA Claims Security strategy for detection, prevention, and investigation of insurance fraud involving insureds, third party claimants and service providers. Develops strategies and plans in partnership with USAA leadership to ensure the support of USAA fraud strategies for experiences, service, growth, and financial strength. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio (preferred location), TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position. What you'll do: Responsible for the development, implementation, and refinement of an effective P&C Fraud Program in accordance with USAA policies and standards, including: Clear and specific procedures outlining the responsibilities within P&C to support the Fraud Program Periodic reporting to the internal second line of defense and governing bodies; Effective training and education; Development and maintenance of effective systems for routine fraud auditing and identification of risks. Collaboration with other departments to ensure compliance issues are reported to appropriate channels for investigation and remediation. Sets strategy for identifying, measuring, and mitigating fraud risk for the Claims SIU organization. Provides executive thought leadership to identify potential gaps in the control environment that present fraud risk and vulnerability and partner with Association-wide stakeholders/leadership in developing and implementing corrective action plans for remediation of risks; articulates business requirements for controls that strengthen technology and process gaps within P&C that would prevent fraud or iteratively automate detection. Responsible for maintaining sufficient and accurate reporting and metrics providing actionable insights on detection and investigation of insurance fraud matters. Acts as a strategic liaison between USAA and the National Insurance Crime Bureau, Law Enforcement, State Insurance Fraud Bureaus, Industry Associations, and other organizations to promote and support insurance fraud prevention; ensures SIU makes the appropriate referrals to and where appropriate, maintains relationships with regulatory and law enforcement officials. Responsible for the oversight and implementation of fraud awareness training programs. Operationalizes the P&C Fraud Program that enables USAA to meet its legal and regulatory obligations. Accountable for growth of digital fraud detection capability through technology advancement and streamline investigation capabilities. Defines and measures appropriately scaled goals for the capability to deter, detect and investigate fraudulent activity for P&C. Designs and implements standardized, repeatable, and scalable tools and processes for the SIU ensuring identification of opportunities for efficiency and automation. Stays abreast of industry developments, emerging schemes, and technological and regulatory developments, to implement proactive efforts. Responsible for the affirmative litigation philosophy and individual decisions on case filing in state or federal venues. Ensures the timely completion of annual state level anti-fraud plans and other required regulatory reports. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 10 years of progressive related experience in developing strategies, managing major initiatives to include operational oversight of P&C claims, fraud investigations, claims litigation/legal process & state regulation requirements and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key internal and external resources, business partners and stakeholders (including federal/state agencies and Industry Associations/Bureaus), influencing decisions and managing teams to achieve strategic goals. Demonstrated success in leading and developing the delivery of cross-functional programs, strategies, and teams ensuring that USAA establishes, deepens, and retains a best-in-class fraud prevention, detection, and investigation posture in a complex and highly regulated environment. Executive-level business and technical acumen in the areas of effective claims investigations, claims risk and compliance, integrated change management and front-line communications leading to operational excellence. Demonstrated knowledge and compliance with state laws and regulations pertaining to insurance fraud, good faith claims handling or affirmative litigation. Comprehensive knowledge of industry-related competitive/regulatory environment and claims/insurance operational risk. Experience applying expert P&C knowledge, collaborating with key resources and stakeholders, influencing USAA decisions, and managing work to achieve strategic goals. What sets you apart: SIU, Fraud (Internal or External), Strategy or Business Risk and Controls experience within the insurance industry. Experience working with agencies, external partners (NICB), external vendors (Verisk) and applicable associations. Proven ability to lead and develop high-performing teams in a heavily matrixed organization. Exceptional communication and executive presence, with the ability to build trust, navigate complex stakeholder environments, and influence at the C-suite level. US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $195,230-$351,410. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA
AVP, Special Investigations Unit
USAA Phoenix, Arizona
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated AVP, Special Investigations Unit you will develop, implement, and execute USAA Claims Security strategy for detection, prevention, and investigation of insurance fraud involving insureds, third party claimants and service providers. Develops strategies and plans in partnership with USAA leadership to ensure the support of USAA fraud strategies for experiences, service, growth, and financial strength. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio (preferred location), TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position. What you'll do: Responsible for the development, implementation, and refinement of an effective P&C Fraud Program in accordance with USAA policies and standards, including: Clear and specific procedures outlining the responsibilities within P&C to support the Fraud Program Periodic reporting to the internal second line of defense and governing bodies; Effective training and education; Development and maintenance of effective systems for routine fraud auditing and identification of risks. Collaboration with other departments to ensure compliance issues are reported to appropriate channels for investigation and remediation. Sets strategy for identifying, measuring, and mitigating fraud risk for the Claims SIU organization. Provides executive thought leadership to identify potential gaps in the control environment that present fraud risk and vulnerability and partner with Association-wide stakeholders/leadership in developing and implementing corrective action plans for remediation of risks; articulates business requirements for controls that strengthen technology and process gaps within P&C that would prevent fraud or iteratively automate detection. Responsible for maintaining sufficient and accurate reporting and metrics providing actionable insights on detection and investigation of insurance fraud matters. Acts as a strategic liaison between USAA and the National Insurance Crime Bureau, Law Enforcement, State Insurance Fraud Bureaus, Industry Associations, and other organizations to promote and support insurance fraud prevention; ensures SIU makes the appropriate referrals to and where appropriate, maintains relationships with regulatory and law enforcement officials. Responsible for the oversight and implementation of fraud awareness training programs. Operationalizes the P&C Fraud Program that enables USAA to meet its legal and regulatory obligations. Accountable for growth of digital fraud detection capability through technology advancement and streamline investigation capabilities. Defines and measures appropriately scaled goals for the capability to deter, detect and investigate fraudulent activity for P&C. Designs and implements standardized, repeatable, and scalable tools and processes for the SIU ensuring identification of opportunities for efficiency and automation. Stays abreast of industry developments, emerging schemes, and technological and regulatory developments, to implement proactive efforts. Responsible for the affirmative litigation philosophy and individual decisions on case filing in state or federal venues. Ensures the timely completion of annual state level anti-fraud plans and other required regulatory reports. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 10 years of progressive related experience in developing strategies, managing major initiatives to include operational oversight of P&C claims, fraud investigations, claims litigation/legal process & state regulation requirements and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key internal and external resources, business partners and stakeholders (including federal/state agencies and Industry Associations/Bureaus), influencing decisions and managing teams to achieve strategic goals. Demonstrated success in leading and developing the delivery of cross-functional programs, strategies, and teams ensuring that USAA establishes, deepens, and retains a best-in-class fraud prevention, detection, and investigation posture in a complex and highly regulated environment. Executive-level business and technical acumen in the areas of effective claims investigations, claims risk and compliance, integrated change management and front-line communications leading to operational excellence. Demonstrated knowledge and compliance with state laws and regulations pertaining to insurance fraud, good faith claims handling or affirmative litigation. Comprehensive knowledge of industry-related competitive/regulatory environment and claims/insurance operational risk. Experience applying expert P&C knowledge, collaborating with key resources and stakeholders, influencing USAA decisions, and managing work to achieve strategic goals. What sets you apart: SIU, Fraud (Internal or External), Strategy or Business Risk and Controls experience within the insurance industry. Experience working with agencies, external partners (NICB), external vendors (Verisk) and applicable associations. Proven ability to lead and develop high-performing teams in a heavily matrixed organization. Exceptional communication and executive presence, with the ability to build trust, navigate complex stakeholder environments, and influence at the C-suite level. US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $195,230-$351,410. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/08/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated AVP, Special Investigations Unit you will develop, implement, and execute USAA Claims Security strategy for detection, prevention, and investigation of insurance fraud involving insureds, third party claimants and service providers. Develops strategies and plans in partnership with USAA leadership to ensure the support of USAA fraud strategies for experiences, service, growth, and financial strength. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio (preferred location), TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position. What you'll do: Responsible for the development, implementation, and refinement of an effective P&C Fraud Program in accordance with USAA policies and standards, including: Clear and specific procedures outlining the responsibilities within P&C to support the Fraud Program Periodic reporting to the internal second line of defense and governing bodies; Effective training and education; Development and maintenance of effective systems for routine fraud auditing and identification of risks. Collaboration with other departments to ensure compliance issues are reported to appropriate channels for investigation and remediation. Sets strategy for identifying, measuring, and mitigating fraud risk for the Claims SIU organization. Provides executive thought leadership to identify potential gaps in the control environment that present fraud risk and vulnerability and partner with Association-wide stakeholders/leadership in developing and implementing corrective action plans for remediation of risks; articulates business requirements for controls that strengthen technology and process gaps within P&C that would prevent fraud or iteratively automate detection. Responsible for maintaining sufficient and accurate reporting and metrics providing actionable insights on detection and investigation of insurance fraud matters. Acts as a strategic liaison between USAA and the National Insurance Crime Bureau, Law Enforcement, State Insurance Fraud Bureaus, Industry Associations, and other organizations to promote and support insurance fraud prevention; ensures SIU makes the appropriate referrals to and where appropriate, maintains relationships with regulatory and law enforcement officials. Responsible for the oversight and implementation of fraud awareness training programs. Operationalizes the P&C Fraud Program that enables USAA to meet its legal and regulatory obligations. Accountable for growth of digital fraud detection capability through technology advancement and streamline investigation capabilities. Defines and measures appropriately scaled goals for the capability to deter, detect and investigate fraudulent activity for P&C. Designs and implements standardized, repeatable, and scalable tools and processes for the SIU ensuring identification of opportunities for efficiency and automation. Stays abreast of industry developments, emerging schemes, and technological and regulatory developments, to implement proactive efforts. Responsible for the affirmative litigation philosophy and individual decisions on case filing in state or federal venues. Ensures the timely completion of annual state level anti-fraud plans and other required regulatory reports. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 10 years of progressive related experience in developing strategies, managing major initiatives to include operational oversight of P&C claims, fraud investigations, claims litigation/legal process & state regulation requirements and delivering results within a complex matrix environment. 6 years of people leadership experience in building, managing and/or developing high-performing teams. Experience collaborating with key internal and external resources, business partners and stakeholders (including federal/state agencies and Industry Associations/Bureaus), influencing decisions and managing teams to achieve strategic goals. Demonstrated success in leading and developing the delivery of cross-functional programs, strategies, and teams ensuring that USAA establishes, deepens, and retains a best-in-class fraud prevention, detection, and investigation posture in a complex and highly regulated environment. Executive-level business and technical acumen in the areas of effective claims investigations, claims risk and compliance, integrated change management and front-line communications leading to operational excellence. Demonstrated knowledge and compliance with state laws and regulations pertaining to insurance fraud, good faith claims handling or affirmative litigation. Comprehensive knowledge of industry-related competitive/regulatory environment and claims/insurance operational risk. Experience applying expert P&C knowledge, collaborating with key resources and stakeholders, influencing USAA decisions, and managing work to achieve strategic goals. What sets you apart: SIU, Fraud (Internal or External), Strategy or Business Risk and Controls experience within the insurance industry. Experience working with agencies, external partners (NICB), external vendors (Verisk) and applicable associations. Proven ability to lead and develop high-performing teams in a heavily matrixed organization. Exceptional communication and executive presence, with the ability to build trust, navigate complex stakeholder environments, and influence at the C-suite level. US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $195,230-$351,410. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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