Sign On Bonus Eligible! Yearly continuing education allowance Medical, Dental, Vision and 401k Competitive salary and bonus program 20 days of PTO 11 paid holidays yearly Grow a relationship with your patients Work in your community Proprietary technological systems Our Mission : At ConcertoCare, we believe seniors and older adults with complex care needs deserve a more holistic, equitable, and compassionate approach to health and wellness. ConcertoCare s tech-enabled in-home care teams leverage our value-based, interdisciplinary care model to address unmet health and social needs and improve patients quality of life, partnering with them, their caregivers, families, health providers, and communities. Our Vision: We will redefine care and aging for millions of US seniors and other adults with complex care needs by perfecting the kind of human-first, tech-enabled care in the home that we would want for our families. ConcertoCare is seeking an Advanced Practice Provider Nurse Practitioner or Physician Assistant to be a core member of a multi-disciplinary Field Team that delivers home- and community-based care to patients with complex needs. The ConcertoCare Advanced Practice Provider (Nurse Practitioner and Physician Assistant) delivers in-home clinical services to patients with the support of an integrated multidisciplinary care team. Our Advanced Practice Providers build meaningful relationships with patients and their caregivers, supporting them to provide care aligned with what matters most to our patients and to champion patient-centered strategies that guide our care teams. This is an ideal position for a clinician who seeks an opportunity for top of license practice , enjoys a collaborative team-based approach to care, and is excited to engage in developing and nurturing our innovative, value-based clinical model focused on caring for patients with complex needs who are inadequately served by traditional healthcare delivery systems. This exciting role allows you to deliver clinical care flexibly through a blend of in-person care delivery at your patient s home and virtual care delivery from your own home, with the support of nurses, community health workers, medical assistants, nurse case managers, clinical social workers, and clinical pharmacists. This position also affords professional development via dedicated clinical education programming and real-time support from our on-staff world-class experts in geriatric medicine, palliative care, geriatric psychiatry, clinical pharmacy, care management, and social determinants of health and health equity. Nurse Practitioner and Physician Assistant Responsibilities: Provision of compassionate, individualized, and holistic patient care including comprehensive care, urgent care, and chronic condition management that aligns with a value-based care delivery model, reflects appropriate patient risk stratification and integrates with multidisciplinary team services. Collaboration with the multidisciplinary team to cooperatively deliver transitions of care support, social determinants of health interventions, behavioral health evaluation and management, and complex medication management as clinically appropriate. Delivery of exceptional clinical care both in-person and virtually, with in-person settings including private homes, congregate living facilities, ambulatory clinics, and/or skilled nursing facilities. Integration of clinical practices, data dashboards, and operational processes that support the achievement of company performance goals into daily clinical approaches and workflows. Promotion of and participation in patient engagement and experience initiatives and efforts. Maintenance of comprehensive medical records including timely and accurate completion of clinical documentation and coding for clinical encounters, up-to-date medication reconciliation, and recording of patient care-related activities and communications. Active participation in care team huddles, operational huddles, organizational meetings, and clinical partnership meetings as requested including preparation and follow-up activities. Collaborative engagement with internal care team members as well as external providers and clinical partners to support care coordination including goals of care. Adherence to medical policies, protocols, criteria, and clinical guidelines to ensure best practices are maintained for clinically effective and efficient care delivery. Adherence to compliance policies, procedures, and standards of conduct including all applicable laws and regulations. Supportive function as growth/engagement ambassador in initiating, developing, and sustaining relationships with patients, caregivers, congregate living facility staff, and clinical partners. Participation in after-hours on-call schedule and other clinical care cross-coverage as requested. Other market-specific duties as assigned. Nurse Practitioner and Physician Assistant Qualifications Nurse Practitioner with graduation from an accredited health professions school and successful completion of an ANCC or AANP certification; or board-certified Physician Assistant. Nurse Practitioners who only possess PMHNP or NNP certifications, are not eligible for this position. Active licensure in applicable state(s). Active DEA licensure and state-specific controlled substance registration, as applicable. Advanced training in geriatrics and/or palliative medicine preferred. Certification in basic life support (BLS) required. Clinical experience caring for aging adults and adults with complex care needs required. Clinical experience caring for patients in the home setting including private homes and/or congregate living facilities preferred. Previous experience with managed care and/or value-based healthcare delivery preferred. Average to advanced computer and software skills required. Ability and means to travel as needed in a timely manner to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required. DRIVER REQUIREMENTS IF DRIVING YOUR OWN VEHICLE: Licensed for a minimum of 5 years. No vehicle-related suspensions, DUI, reckless driving, leaving the scene of an accident, vehicular manslaughter, felony convictions, or 3 or more moving violations within the last 5 years. No more than 2 moving violations or 1 at-fault accident in the last 3 years. Vaccination Policy ConcertoCare requires all frontline workers to be fully vaccinated and to provide records for validation. Base Salary/ Wage Range $140,000 to $150,000 plus annual bonus . Compensation for the role is commensurate with the candidate s qualifications, skills, competencies, and experience and may fall outside of the range shown. ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ConcertoCare is an Alcohol/Drug/Smoke-Free Workplace
07/26/2026
Full time
Sign On Bonus Eligible! Yearly continuing education allowance Medical, Dental, Vision and 401k Competitive salary and bonus program 20 days of PTO 11 paid holidays yearly Grow a relationship with your patients Work in your community Proprietary technological systems Our Mission : At ConcertoCare, we believe seniors and older adults with complex care needs deserve a more holistic, equitable, and compassionate approach to health and wellness. ConcertoCare s tech-enabled in-home care teams leverage our value-based, interdisciplinary care model to address unmet health and social needs and improve patients quality of life, partnering with them, their caregivers, families, health providers, and communities. Our Vision: We will redefine care and aging for millions of US seniors and other adults with complex care needs by perfecting the kind of human-first, tech-enabled care in the home that we would want for our families. ConcertoCare is seeking an Advanced Practice Provider Nurse Practitioner or Physician Assistant to be a core member of a multi-disciplinary Field Team that delivers home- and community-based care to patients with complex needs. The ConcertoCare Advanced Practice Provider (Nurse Practitioner and Physician Assistant) delivers in-home clinical services to patients with the support of an integrated multidisciplinary care team. Our Advanced Practice Providers build meaningful relationships with patients and their caregivers, supporting them to provide care aligned with what matters most to our patients and to champion patient-centered strategies that guide our care teams. This is an ideal position for a clinician who seeks an opportunity for top of license practice , enjoys a collaborative team-based approach to care, and is excited to engage in developing and nurturing our innovative, value-based clinical model focused on caring for patients with complex needs who are inadequately served by traditional healthcare delivery systems. This exciting role allows you to deliver clinical care flexibly through a blend of in-person care delivery at your patient s home and virtual care delivery from your own home, with the support of nurses, community health workers, medical assistants, nurse case managers, clinical social workers, and clinical pharmacists. This position also affords professional development via dedicated clinical education programming and real-time support from our on-staff world-class experts in geriatric medicine, palliative care, geriatric psychiatry, clinical pharmacy, care management, and social determinants of health and health equity. Nurse Practitioner and Physician Assistant Responsibilities: Provision of compassionate, individualized, and holistic patient care including comprehensive care, urgent care, and chronic condition management that aligns with a value-based care delivery model, reflects appropriate patient risk stratification and integrates with multidisciplinary team services. Collaboration with the multidisciplinary team to cooperatively deliver transitions of care support, social determinants of health interventions, behavioral health evaluation and management, and complex medication management as clinically appropriate. Delivery of exceptional clinical care both in-person and virtually, with in-person settings including private homes, congregate living facilities, ambulatory clinics, and/or skilled nursing facilities. Integration of clinical practices, data dashboards, and operational processes that support the achievement of company performance goals into daily clinical approaches and workflows. Promotion of and participation in patient engagement and experience initiatives and efforts. Maintenance of comprehensive medical records including timely and accurate completion of clinical documentation and coding for clinical encounters, up-to-date medication reconciliation, and recording of patient care-related activities and communications. Active participation in care team huddles, operational huddles, organizational meetings, and clinical partnership meetings as requested including preparation and follow-up activities. Collaborative engagement with internal care team members as well as external providers and clinical partners to support care coordination including goals of care. Adherence to medical policies, protocols, criteria, and clinical guidelines to ensure best practices are maintained for clinically effective and efficient care delivery. Adherence to compliance policies, procedures, and standards of conduct including all applicable laws and regulations. Supportive function as growth/engagement ambassador in initiating, developing, and sustaining relationships with patients, caregivers, congregate living facility staff, and clinical partners. Participation in after-hours on-call schedule and other clinical care cross-coverage as requested. Other market-specific duties as assigned. Nurse Practitioner and Physician Assistant Qualifications Nurse Practitioner with graduation from an accredited health professions school and successful completion of an ANCC or AANP certification; or board-certified Physician Assistant. Nurse Practitioners who only possess PMHNP or NNP certifications, are not eligible for this position. Active licensure in applicable state(s). Active DEA licensure and state-specific controlled substance registration, as applicable. Advanced training in geriatrics and/or palliative medicine preferred. Certification in basic life support (BLS) required. Clinical experience caring for aging adults and adults with complex care needs required. Clinical experience caring for patients in the home setting including private homes and/or congregate living facilities preferred. Previous experience with managed care and/or value-based healthcare delivery preferred. Average to advanced computer and software skills required. Ability and means to travel as needed in a timely manner to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required. DRIVER REQUIREMENTS IF DRIVING YOUR OWN VEHICLE: Licensed for a minimum of 5 years. No vehicle-related suspensions, DUI, reckless driving, leaving the scene of an accident, vehicular manslaughter, felony convictions, or 3 or more moving violations within the last 5 years. No more than 2 moving violations or 1 at-fault accident in the last 3 years. Vaccination Policy ConcertoCare requires all frontline workers to be fully vaccinated and to provide records for validation. Base Salary/ Wage Range $140,000 to $150,000 plus annual bonus . Compensation for the role is commensurate with the candidate s qualifications, skills, competencies, and experience and may fall outside of the range shown. ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ConcertoCare is an Alcohol/Drug/Smoke-Free Workplace
SJS Executives, LLC (SJS), also doing business as SJS Industrial, is currently seeking reliable, experienced, Senior Engineering Technicians to work full time for SJS Executives supporting a Federal Medical Facility in St. Cloud supporting ongoing construction operations supporting their Master Plan. We are a Service-Disabled Veteran Owned Small Business (SDVOSB) with 150 employees coast to coast and a headquarters in Virginia Beach, Virginia; we specialize in professional services to support federal and military organizations. The salary range for this position is $33.65/hr to $38/hr . SJS also offers 11 paid federal holidays, 80 hours of PTO accrual, medical, dental, vision, and a variety of additional benefits. Responsibilities: Perform field verifications, drawing reviews, and construction document markups to support project execution and maintain accurate project records.Serve as a procurement liaison by developing acquisition packages, scopes of work, independent cost estimates, market research, option year renewals, and other federal procurement documentation.Develop and maintain compliance management schedules for Life Safety and Environment of Care programs, including inspection frequencies, due dates, and regulatory reporting requirements.Coordinate with facilities maintenance staff and contractors to monitor contract deliverables and ensure compliance with established scopes of work.Enter and manage preventive maintenance programs within Maximo for building systems including fire alarm, emergency power, electrical systems, medical gas, elevators, HVAC, water treatment, and Legionella prevention.Audit facility equipment and assets in the field and maintain accurate asset, preventive maintenance, and inventory records within Maximo.Train Facilities Management personnel on Maximo best practices, including job plans, preventive maintenance plans, asset management, and workflow optimization.Support project planning, programming, design, construction, commissioning, occupancy, and project closeout activities.Develop and maintain project schedules, milestone tracking, budget monitoring, document control, and overall project coordination.Coordinate project activities among Government personnel, contractors, consultants, and project stakeholders.Conduct field observations, facility assessments, existing conditions surveys, technical inspections, and quality assurance reviews.Prepare engineering and construction documentation, technical reports, meeting minutes, action item logs, cost estimates, quantity takeoffs, schedule analyses, and technical recommendations.Participate in design reviews, technical submittal evaluations, Requests for Information (RFIs), record drawing updates, and project closeout documentation.Assist with construction administration, contractor coordination, technical evaluations, and project communications throughout all phases of construction.Support multiple concurrent healthcare construction, renovation, maintenance, repair, infrastructure, utility, and capital improvement projects.Review construction documents, contracts, work letters, project charters, surveys, and technical drawings to ensure project compliance and successful execution.Coordinate project activities within occupied healthcare facilities while minimizing disruption to ongoing clinical operations.Manage interdisciplinary project teams and facilitate collaboration among architects, engineers, contractors, and facility personnel.Assist with budget development, funding strategies, cost control, and long-range project planning. Qualifications: In accordance with federal regulations, possession of a valid Real ID is a requirement for this position.Minimum of 10 years of construction management experience, including at least 3 years supporting healthcare construction projects.Certified Construction Manager (CCM) certification through the Construction Management Association of America (CMAA) preferred.Demonstrated experience managing both healthcare renovation and new construction projects.Strong knowledge of engineering, architectural, and construction principles related to hospitals, medical facilities, site utilities, roadways, parking areas, and associated infrastructure.Experience with ADA-compliant construction, renovations, and facility modernization projects.Ability to interpret and apply construction contracts, agreements, scopes of work, project charters, surveys, specifications, and construction drawings.Working knowledge of Federal Master Specifications, Design Guides, Design Manuals, and other federal design criteria.Proficiency using AutoCAD and Revit for basic drawing review and document modifications.Experience supporting Federal construction projects and familiarity with federal design review, approval, and project delivery processes.Experience developing and managing complex, multi-year construction programs and capital improvement projects.Demonstrated ability to manage multidisciplinary project teams and coordinate multiple stakeholders.Ability to integrate competing priorities while maintaining project schedules, budgets, and quality objectives.Experience coordinating construction activities within occupied healthcare environments.Knowledge of project scheduling, milestone tracking, budget management, funding strategies, and project controls.Experience preparing technical reports, correspondence, presentations, and executive-level briefings.Excellent written and verbal communication skills.Experience using Computerized Maintenance Management Systems (CMMS), preferably Maximo, for asset management and preventive maintenance administration.Ability to perform equipment audits, maintain asset records, and support preventive maintenance programs.Knowledge of facility systems including HVAC, electrical distribution, emergency power, fire alarm systems, medical gas, elevators, water treatment, and life safety systems.Ability to obtain Federal facility network access through a required security screening, which may include fingerprinting, criminal background, and financial background checks.Bachelor's degree in Architecture, Engineering, Construction Management, or a related field preferred.Professional registration as an Architect or Professional Engineer preferred.Experience supporting healthcare facility operations, facilities management, commissioning, and project closeout activities preferred.Must be able to successfully pass a drug test and a thorough background check for access onto a military installation; please note the background check for this position extends past 7 years, in conformance with federal law and US Department of Justice guidelines for work on a military installation. SJS Executives, LLC (SJS), also doing business as SJS Industrial, is an equal opportunity employer and does not discriminate based on race, color, ethnicity, religion, sex (including pregnancy status and/or gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service or other non-merit factors. Compensation details: 33.65-38 Hourly Wage PIdc3fc5-
07/24/2026
Full time
SJS Executives, LLC (SJS), also doing business as SJS Industrial, is currently seeking reliable, experienced, Senior Engineering Technicians to work full time for SJS Executives supporting a Federal Medical Facility in St. Cloud supporting ongoing construction operations supporting their Master Plan. We are a Service-Disabled Veteran Owned Small Business (SDVOSB) with 150 employees coast to coast and a headquarters in Virginia Beach, Virginia; we specialize in professional services to support federal and military organizations. The salary range for this position is $33.65/hr to $38/hr . SJS also offers 11 paid federal holidays, 80 hours of PTO accrual, medical, dental, vision, and a variety of additional benefits. Responsibilities: Perform field verifications, drawing reviews, and construction document markups to support project execution and maintain accurate project records.Serve as a procurement liaison by developing acquisition packages, scopes of work, independent cost estimates, market research, option year renewals, and other federal procurement documentation.Develop and maintain compliance management schedules for Life Safety and Environment of Care programs, including inspection frequencies, due dates, and regulatory reporting requirements.Coordinate with facilities maintenance staff and contractors to monitor contract deliverables and ensure compliance with established scopes of work.Enter and manage preventive maintenance programs within Maximo for building systems including fire alarm, emergency power, electrical systems, medical gas, elevators, HVAC, water treatment, and Legionella prevention.Audit facility equipment and assets in the field and maintain accurate asset, preventive maintenance, and inventory records within Maximo.Train Facilities Management personnel on Maximo best practices, including job plans, preventive maintenance plans, asset management, and workflow optimization.Support project planning, programming, design, construction, commissioning, occupancy, and project closeout activities.Develop and maintain project schedules, milestone tracking, budget monitoring, document control, and overall project coordination.Coordinate project activities among Government personnel, contractors, consultants, and project stakeholders.Conduct field observations, facility assessments, existing conditions surveys, technical inspections, and quality assurance reviews.Prepare engineering and construction documentation, technical reports, meeting minutes, action item logs, cost estimates, quantity takeoffs, schedule analyses, and technical recommendations.Participate in design reviews, technical submittal evaluations, Requests for Information (RFIs), record drawing updates, and project closeout documentation.Assist with construction administration, contractor coordination, technical evaluations, and project communications throughout all phases of construction.Support multiple concurrent healthcare construction, renovation, maintenance, repair, infrastructure, utility, and capital improvement projects.Review construction documents, contracts, work letters, project charters, surveys, and technical drawings to ensure project compliance and successful execution.Coordinate project activities within occupied healthcare facilities while minimizing disruption to ongoing clinical operations.Manage interdisciplinary project teams and facilitate collaboration among architects, engineers, contractors, and facility personnel.Assist with budget development, funding strategies, cost control, and long-range project planning. Qualifications: In accordance with federal regulations, possession of a valid Real ID is a requirement for this position.Minimum of 10 years of construction management experience, including at least 3 years supporting healthcare construction projects.Certified Construction Manager (CCM) certification through the Construction Management Association of America (CMAA) preferred.Demonstrated experience managing both healthcare renovation and new construction projects.Strong knowledge of engineering, architectural, and construction principles related to hospitals, medical facilities, site utilities, roadways, parking areas, and associated infrastructure.Experience with ADA-compliant construction, renovations, and facility modernization projects.Ability to interpret and apply construction contracts, agreements, scopes of work, project charters, surveys, specifications, and construction drawings.Working knowledge of Federal Master Specifications, Design Guides, Design Manuals, and other federal design criteria.Proficiency using AutoCAD and Revit for basic drawing review and document modifications.Experience supporting Federal construction projects and familiarity with federal design review, approval, and project delivery processes.Experience developing and managing complex, multi-year construction programs and capital improvement projects.Demonstrated ability to manage multidisciplinary project teams and coordinate multiple stakeholders.Ability to integrate competing priorities while maintaining project schedules, budgets, and quality objectives.Experience coordinating construction activities within occupied healthcare environments.Knowledge of project scheduling, milestone tracking, budget management, funding strategies, and project controls.Experience preparing technical reports, correspondence, presentations, and executive-level briefings.Excellent written and verbal communication skills.Experience using Computerized Maintenance Management Systems (CMMS), preferably Maximo, for asset management and preventive maintenance administration.Ability to perform equipment audits, maintain asset records, and support preventive maintenance programs.Knowledge of facility systems including HVAC, electrical distribution, emergency power, fire alarm systems, medical gas, elevators, water treatment, and life safety systems.Ability to obtain Federal facility network access through a required security screening, which may include fingerprinting, criminal background, and financial background checks.Bachelor's degree in Architecture, Engineering, Construction Management, or a related field preferred.Professional registration as an Architect or Professional Engineer preferred.Experience supporting healthcare facility operations, facilities management, commissioning, and project closeout activities preferred.Must be able to successfully pass a drug test and a thorough background check for access onto a military installation; please note the background check for this position extends past 7 years, in conformance with federal law and US Department of Justice guidelines for work on a military installation. SJS Executives, LLC (SJS), also doing business as SJS Industrial, is an equal opportunity employer and does not discriminate based on race, color, ethnicity, religion, sex (including pregnancy status and/or gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service or other non-merit factors. Compensation details: 33.65-38 Hourly Wage PIdc3fc5-
Job Summary: The incumbent will leverage clinical and healthcare IT systems expertise to support the delivery of safe, high-quality patient care through the Epic electronic health record (EHR). This role provides operational oversight for the prioritization, coordination, and execution of system enhancements, upgrades, and implementations in partnership with Epic application managers, implementation teams, and key business stakeholders. Additional responsibilities include overseeing the development and maintenance of internal procedures, defining specifications for system enhancements, evaluating new Epic release functionality, and ensuring comprehensive testing and validation activities are successfully completed before implementation. Essential Responsibilities: Manages designated units by translating business plans into tactical action items; communicating goals and objectives; ensuring all policies and procedures are followed; overseeing the completion of work assignments; assuming responsibility for decision making; aligning team efforts; building accountability for and measuring progress in achieving results; incorporating resources, costs, and forecasts into unit plans; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; partnering with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies; and influencing units to operate in alignment with business objectives. Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; hiring, training, and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst departments; strategically evaluating talent for succession planning; setting performance management guidelines and expectations across units; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Provides insight and leadership on the delivery of appropriate, sustainable, and prompt solutions to incidents. Manages the implementation of planned hardware and software changes into production environments. Manages the maintenance, modification, and documentation of complex and advanced applications. Manages change management processes. Manages system configuration. Oversees the management and monitoring of stability, availability, and performance of enterprise systems and systems in one or more additional IT domains (e.g., systems, applications, network, databases, storage, security). Manages maintenance and refresh activities performed by team members. Manages application-oriented administration and technical support for production and non- production environments. Manages timelines and cross-functional resources to drive the delivery of appropriate, sustainable, and prompt solutions. Manages a network of partnerships with technical and project teams to resolve system problems and application-specific issues. Manages communication with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Manages the improvement of system usefulness to the local user by increasing the number of functions that can be automated, as well as seeking process and improvements that reduce human interaction with the system. Manages the testing of designated systems and tools. Manages the development of guidelines to prevent and/or resolve recurring problems. Manages all levels of support for all enterprise systems by overseeing the diagnosis, troubleshooting, and resolution of complex incidents to minimize system issues. Manages the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Manages the analysis of the impact of process or technical tool changes on existing processes, tools, and interfaces. Minimum Qualifications: Minimum four (4) years experience working with EPIC or comparable health system software OR Minimum four (4) years scripting or programming experience. Minimum two (2) years supervisory experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements:
07/23/2026
Full time
Job Summary: The incumbent will leverage clinical and healthcare IT systems expertise to support the delivery of safe, high-quality patient care through the Epic electronic health record (EHR). This role provides operational oversight for the prioritization, coordination, and execution of system enhancements, upgrades, and implementations in partnership with Epic application managers, implementation teams, and key business stakeholders. Additional responsibilities include overseeing the development and maintenance of internal procedures, defining specifications for system enhancements, evaluating new Epic release functionality, and ensuring comprehensive testing and validation activities are successfully completed before implementation. Essential Responsibilities: Manages designated units by translating business plans into tactical action items; communicating goals and objectives; ensuring all policies and procedures are followed; overseeing the completion of work assignments; assuming responsibility for decision making; aligning team efforts; building accountability for and measuring progress in achieving results; incorporating resources, costs, and forecasts into unit plans; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; partnering with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies; and influencing units to operate in alignment with business objectives. Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; hiring, training, and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst departments; strategically evaluating talent for succession planning; setting performance management guidelines and expectations across units; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Provides insight and leadership on the delivery of appropriate, sustainable, and prompt solutions to incidents. Manages the implementation of planned hardware and software changes into production environments. Manages the maintenance, modification, and documentation of complex and advanced applications. Manages change management processes. Manages system configuration. Oversees the management and monitoring of stability, availability, and performance of enterprise systems and systems in one or more additional IT domains (e.g., systems, applications, network, databases, storage, security). Manages maintenance and refresh activities performed by team members. Manages application-oriented administration and technical support for production and non- production environments. Manages timelines and cross-functional resources to drive the delivery of appropriate, sustainable, and prompt solutions. Manages a network of partnerships with technical and project teams to resolve system problems and application-specific issues. Manages communication with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Manages the improvement of system usefulness to the local user by increasing the number of functions that can be automated, as well as seeking process and improvements that reduce human interaction with the system. Manages the testing of designated systems and tools. Manages the development of guidelines to prevent and/or resolve recurring problems. Manages all levels of support for all enterprise systems by overseeing the diagnosis, troubleshooting, and resolution of complex incidents to minimize system issues. Manages the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Manages the analysis of the impact of process or technical tool changes on existing processes, tools, and interfaces. Minimum Qualifications: Minimum four (4) years experience working with EPIC or comparable health system software OR Minimum four (4) years scripting or programming experience. Minimum two (2) years supervisory experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements:
Please note, this position is designated as flexible and the selected candidate will be required to report to the assigned office in Greensboro, NC 3 days per week. Technical Summary: The System Administrator IV, Health Systems (Epic Tapestry, Referrals) supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging advanced analytical, technical, and workflow design expertise, the Systems Administrator IV, Health Systems (Epic Tapestry, Referrals) leads and supports large-scale projects, system implementations, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle, including requirements gathering, design, build, testing, implementation, training, optimization, and production support. Working collaboratively with clinical leaders, business stakeholders, vendors, and cross-functional IT teams, this role serves as a trusted advisor, providing strategic guidance and technical expertise to ensure the stability, scalability, performance, and long-term success of enterprise Epic solutions. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities, workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. This position will also provide supervisory support of the system administration team Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Assists technical and project team members to resolve system problems and application-specific issues. Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Escalates unresolved or critical issues, risks or problems to system engineers. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Plans and performs complex system configuration. Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure. Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate. Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. Supports vendor support activities, as appropriate. Participates in and influences change management processes. Defines the maintenance, modification, and documentation of complex and advanced applications. Supports the development of guidelines to prevent and/or resolve recurring problems. Recommends and executes performance tuning and optimization activities. Minimum Qualifications: Minimum three (3) years experience working with EPIC or comparable health system software OR Minimum three (3) years scripting or programming experience. Minimum one (1) year in an informal leadership role working with IT or operational teams. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
07/22/2026
Full time
Please note, this position is designated as flexible and the selected candidate will be required to report to the assigned office in Greensboro, NC 3 days per week. Technical Summary: The System Administrator IV, Health Systems (Epic Tapestry, Referrals) supports the Clinical Care and Patient Engagement Technologies organization by serving as a senior-level subject matter expert responsible for the analysis, design, configuration, implementation, optimization, and ongoing support of Epic applications. This role evaluates complex clinical and business requirements and translates them into scalable, efficient technology solutions that align with organizational goals, Epic best practices, regulatory requirements, and industry standards. Leveraging advanced analytical, technical, and workflow design expertise, the Systems Administrator IV, Health Systems (Epic Tapestry, Referrals) leads and supports large-scale projects, system implementations, upgrades, and optimization initiatives. The position identifies opportunities to improve system functionality, operational efficiency, and the end-user experience while supporting all phases of the application lifecycle, including requirements gathering, design, build, testing, implementation, training, optimization, and production support. Working collaboratively with clinical leaders, business stakeholders, vendors, and cross-functional IT teams, this role serves as a trusted advisor, providing strategic guidance and technical expertise to ensure the stability, scalability, performance, and long-term success of enterprise Epic solutions. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities, workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. This position will also provide supervisory support of the system administration team Essential Responsibilities: Completes work assignments and supports business-specific projects by applying expertise in subject area; supporting the development of work plans to meet business priorities and deadlines; ensuring team follows all procedures and policies; coordinating and assigning resources to accomplish priorities and deadlines; collaborating cross-functionally to make effective business decisions; solving complex problems; escalating high priority issues or risks, as appropriate; and recognizing and capitalizing on improvement opportunities. Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers; building relationships with cross-functional stakeholders; influencing others through technical explanations and examples; adapting to competing demands and new responsibilities; listening and responding to, seeking, and addressing performance feedback; providing feedback to others and managers; creating and executing plans to capitalize on strengths and develop weaknesses; supporting team collaboration; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Assists technical and project team members to resolve system problems and application-specific issues. Supports the stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by performing complex systems analysis to identify problems, trends, and opportunities for improvement. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Escalates unresolved or critical issues, risks or problems to system engineers. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Plans and performs complex system configuration. Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure. Creates documentation of new and existing system configuration and procedural information, and ensures system configurations documentation is complete and accurate. Plans the implementation of hardware and software changes into environments and one or more additional IT production environments by performing impact analyses of system changes. Supports vendor support activities, as appropriate. Participates in and influences change management processes. Defines the maintenance, modification, and documentation of complex and advanced applications. Supports the development of guidelines to prevent and/or resolve recurring problems. Recommends and executes performance tuning and optimization activities. Minimum Qualifications: Minimum three (3) years experience working with EPIC or comparable health system software OR Minimum three (3) years scripting or programming experience. Minimum one (1) year in an informal leadership role working with IT or operational teams. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum six (6) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
Technical Summary: The Systems Administrator III serves as a senior technical analyst within the Clinical Care and Patient Engagement Technologies organization, supporting the KP HealthConnect Specialties team. This role provides technical leadership in the design, implementation, optimization, and support of enterprise-scale healthcare technology solutions that enable high-quality clinical and operational outcomes. Working closely with market leaders, product managers, and cross-functional stakeholders, the Systems Administrator III translates complex business, clinical, and operational requirements into scalable, reliable, and secure technical solutions. The position plays a key role in driving system stability, performance, and continuous improvement while ensuring alignment with organizational standards and strategic objectives. The ideal candidate brings deep expertise in system administration, change management processes, leveraging industry best practices to manage production support, coordinate system enhancements, and ensure effective service delivery. This role requires strong analytical, problem-solving, and collaboration skills, along with the ability to lead technical initiatives, influence stakeholders, and support healthcare applications. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
07/16/2026
Full time
Technical Summary: The Systems Administrator III serves as a senior technical analyst within the Clinical Care and Patient Engagement Technologies organization, supporting the KP HealthConnect Specialties team. This role provides technical leadership in the design, implementation, optimization, and support of enterprise-scale healthcare technology solutions that enable high-quality clinical and operational outcomes. Working closely with market leaders, product managers, and cross-functional stakeholders, the Systems Administrator III translates complex business, clinical, and operational requirements into scalable, reliable, and secure technical solutions. The position plays a key role in driving system stability, performance, and continuous improvement while ensuring alignment with organizational standards and strategic objectives. The ideal candidate brings deep expertise in system administration, change management processes, leveraging industry best practices to manage production support, coordinate system enhancements, and ensure effective service delivery. This role requires strong analytical, problem-solving, and collaboration skills, along with the ability to lead technical initiatives, influence stakeholders, and support healthcare applications. Job Summary: In addition to the responsibilities listed below, this position is responsible for system build, testing, validation, and ongoing support of assigned applications. This position will possess clinical or IT systems knowledge and experience to develop and support safe and high quality care using the electronic health record. This position will perform in depth and precise investigation and documentation of future- state operational specifications and application functionality. Performing analysis of application capabilities workflows, data collection, report details, and other clinical and/or technical issues associated with Epic software. This position is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications. Some of the unique challenges this position will face include analyzing clinical and business operations and investigating user preferences; prioritizing & implementing requested system changes & updates; serving as a liaison between end users, third parties, and Epic implementation staff. This position develops and documents internal procedures, collects information and prepares specifications of system enhancements, analyzes functionality in new releases and tests each new release. Essential Responsibilities: Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines; following procedures and policies, and applying data and resources to support projects or initiatives; collaborating with others, often cross-functionally, to solve business problems; supporting the completion of priorities, deadlines, and expectations; communicating progress and information; identifying and recommending ways to address improvement opportunities when possible; and escalating issues or risks as appropriate. Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers; listening, responding to, and seeking performance feedback; acknowledging strengths and weaknesses; assessing and responding to the needs of others; and adapting to and learning from change, difficulties, and feedback. Meets timelines to drive the delivery of appropriate, sustainable, and prompt solutions. Provides first and second level support for enterprise systems and systems in one or more additional IT domains by diagnosing, troubleshooting, and resolving complex incidents to minimize system issues. Supports stability, availability, and performance of enterprise systems (e.g., systems, applications, network, databases, storage, security) by monitoring systems to identify problems, trends, and opportunities for improvement. Assists technical and project team members to resolve system problems and application-specific issues. Escalates identified issues, risks or problems to lead administrators according to processes. Plans and performs complex system configuration. Supports communications with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Defines and tests maintenance and refresh activities. Participates in the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Assists with application-oriented administration and technical support for production and non-production environments. Supports vendor support activities, as appropriate. Recommends and executes performance tuning and optimization activities. Creates documentation of new and existing system configuration and procedural information, and reviews documentation of others. Minimum Qualifications: Minimum two (2) years experience working with EPIC or comparable health system software OR Minimum two (2) years scripting or programming experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum three (3) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement.
Job Summary: In addition to the responsibilities listed below, this position is responsible for leading the day-to-day operations of a newly established administrative team, including onboarding and developing new team members who support the configuration, testing, validation, implementation, and ongoing production support of complex Epic system builds and assigned applications. The incumbent will leverage clinical and/or healthcare IT systems knowledge to support the delivery of safe, high-quality patient care through the Epic electronic health record. This role provides operational oversight for the prioritization and coordination of requested system enhancements, upgrades, and implementations in partnership with Epic application managers and implementation teams. Additional responsibilities include overseeing the development and documentation of internal procedures, preparing specifications for system enhancements, evaluating new Epic release functionality, and ensuring appropriate testing and validation activities are completed. As this is a newly created administrative leadership role, the successful candidate must be adaptable, collaborative, and eager to learn. Initial onboarding will include broad leadership and operational training, while Epic application managers will provide deep technical and application-specific expertise. This manager will focus on recruiting, onboarding, coaching, and developing new team members before transitioning them to their respective application manager teams for ongoing technical mentorship and oversight. This role is designed to reduce the administrative and onboarding responsibilities currently performed by Epic application managers, allowing them to focus on application strategy, optimization, and technical leadership. The position will initially oversee up to 19 direct reports, with the potential to expand to an additional cohort of approximately 19 team members as the organization continues to grow. Essential Responsibilities: Manages designated units by translating business plans into tactical action items; communicating goals and objectives; ensuring all policies and procedures are followed; overseeing the completion of work assignments; assuming responsibility for decision making; aligning team efforts; building accountability for and measuring progress in achieving results; incorporating resources, costs, and forecasts into unit plans; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; partnering with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies; and influencing units to operate in alignment with business objectives. Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; hiring, training, and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst departments; strategically evaluating talent for succession planning; setting performance management guidelines and expectations across units; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Provides insight and leadership on the delivery of appropriate, sustainable, and prompt solutions to incidents. Manages the implementation of planned hardware and software changes into production environments. Manages the maintenance, modification, and documentation of complex and advanced applications. Manages change management processes. Manages system configuration. Oversees the management and monitoring of stability, availability, and performance of enterprise systems and systems in one or more additional IT domains (e.g., systems, applications, network, databases, storage, security). Manages maintenance and refresh activities performed by team members. Manages application-oriented administration and technical support for production and non- production environments. Manages timelines and cross-functional resources to drive the delivery of appropriate, sustainable, and prompt solutions. Manages a network of partnerships with technical and project teams to resolve system problems and application-specific issues. Manages communication with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Manages the improvement of system usefulness to the local user by increasing the number of functions that can be automated, as well as seeking process and improvements that reduce human interaction with the system. Manages the testing of designated systems and tools. Manages the development of guidelines to prevent and/or resolve recurring problems. Manages all levels of support for all enterprise systems by overseeing the diagnosis, troubleshooting, and resolution of complex incidents to minimize system issues. Manages the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Manages the analysis of the impact of process or technical tool changes on existing processes, tools, and interfaces. Minimum Qualifications: Minimum four (4) years experience working with EPIC or comparable health system software OR Minimum four (4) years scripting or programming experience. Minimum two (2) years supervisory experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements:
07/16/2026
Full time
Job Summary: In addition to the responsibilities listed below, this position is responsible for leading the day-to-day operations of a newly established administrative team, including onboarding and developing new team members who support the configuration, testing, validation, implementation, and ongoing production support of complex Epic system builds and assigned applications. The incumbent will leverage clinical and/or healthcare IT systems knowledge to support the delivery of safe, high-quality patient care through the Epic electronic health record. This role provides operational oversight for the prioritization and coordination of requested system enhancements, upgrades, and implementations in partnership with Epic application managers and implementation teams. Additional responsibilities include overseeing the development and documentation of internal procedures, preparing specifications for system enhancements, evaluating new Epic release functionality, and ensuring appropriate testing and validation activities are completed. As this is a newly created administrative leadership role, the successful candidate must be adaptable, collaborative, and eager to learn. Initial onboarding will include broad leadership and operational training, while Epic application managers will provide deep technical and application-specific expertise. This manager will focus on recruiting, onboarding, coaching, and developing new team members before transitioning them to their respective application manager teams for ongoing technical mentorship and oversight. This role is designed to reduce the administrative and onboarding responsibilities currently performed by Epic application managers, allowing them to focus on application strategy, optimization, and technical leadership. The position will initially oversee up to 19 direct reports, with the potential to expand to an additional cohort of approximately 19 team members as the organization continues to grow. Essential Responsibilities: Manages designated units by translating business plans into tactical action items; communicating goals and objectives; ensuring all policies and procedures are followed; overseeing the completion of work assignments; assuming responsibility for decision making; aligning team efforts; building accountability for and measuring progress in achieving results; incorporating resources, costs, and forecasts into unit plans; removing obstacles that impact performance; guiding performance and developing contingency plans accordingly; partnering with key stakeholders and business leaders to ensure products and/or services meet requirements and expectations while aligning with departmental strategies; and influencing units to operate in alignment with business objectives. Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; hiring, training, and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst departments; strategically evaluating talent for succession planning; setting performance management guidelines and expectations across units; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement. Provides insight and leadership on the delivery of appropriate, sustainable, and prompt solutions to incidents. Manages the implementation of planned hardware and software changes into production environments. Manages the maintenance, modification, and documentation of complex and advanced applications. Manages change management processes. Manages system configuration. Oversees the management and monitoring of stability, availability, and performance of enterprise systems and systems in one or more additional IT domains (e.g., systems, applications, network, databases, storage, security). Manages maintenance and refresh activities performed by team members. Manages application-oriented administration and technical support for production and non- production environments. Manages timelines and cross-functional resources to drive the delivery of appropriate, sustainable, and prompt solutions. Manages a network of partnerships with technical and project teams to resolve system problems and application-specific issues. Manages communication with product users and suppliers to share information, identify opportunities, resolve problems, prioritize customer requirements, and maintain continuous improvement through customer feedback. Manages the improvement of system usefulness to the local user by increasing the number of functions that can be automated, as well as seeking process and improvements that reduce human interaction with the system. Manages the testing of designated systems and tools. Manages the development of guidelines to prevent and/or resolve recurring problems. Manages all levels of support for all enterprise systems by overseeing the diagnosis, troubleshooting, and resolution of complex incidents to minimize system issues. Manages the installation, upgrade, or decommissioning of designated systems, products, and infrastructure. Manages the analysis of the impact of process or technical tool changes on existing processes, tools, and interfaces. Minimum Qualifications: Minimum four (4) years experience working with EPIC or comparable health system software OR Minimum four (4) years scripting or programming experience. Minimum two (2) years supervisory experience. Bachelors degree in Computer Science, Engineering, Social Science, Education, Business, Health Care or related field and Minimum eight (8) years working in IT or operations. Additional equivalent work experience may be substituted for the degree requirement. Additional Requirements:
