Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Executive Director, Bank Sales and Service Contact Center, provides executive leadership, strategic direction, and resource stewardship of the Bank Sales and Service Contact Center organization. Leads Member Contact and Experience for the Bank; plans, coordinates, and oversees operations which allow employees to meet or exceed member service expectations. Shares accountability for overall Bank Sales and Service Contact Center performance, Omnichannel organizational goals, and aligning objectives with the business strategy. Creates a culture that focuses on continuous improvement, excellence, and a compliance/service-oriented approach. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is available for this position. What You'll Do: Builds and oversees the Bank Sales and Service Contact Center through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Responsible and accountable for achieving Enterprise standards for Contact Center compliance process and technical adherence throughout their organization. Executes the defined strategy and leads cross functional teams in a continuous effort to improve the member experience. Explore member feedback and data from the member experience and map member feedback and behavior to identify pain points and new opportunities. Leads large-scale member contact organizations (250+ people) across Omnichannel (voice, chat, asynchronous messaging, etc.) to drive overall member experience for Enterprise. Serves as a coach and mentor to leaders within Bank Contact Center, leading by example and focusing on creating the best member experiences. Provides and instills an attitude of caring and empathy toward the concerns of our members and employees to deliver exceptional customer service. Develops a deep understanding of the current member experiences, the competitive environment, current state gaps, and develops and recommends innovative solutions for continuous improvement. Executes operational expectations for a complex contact center environment (average speed of answer, occupancy, shrinkage, average handle time, member satisfaction, etc.). Responsible and accountable for increasing the depth of member relationships (products per member) by retaining, growing and acquiring new members, in a compliant manner. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Education: Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. What You Have: 10+ years of progressive contact center experience in a financial services industry supporting clients/customers/members in a multi-channel environment (voice, web, live chat, email, mobile, social media). 4 years of people leadership experience in building, managing and/or developing high-performing teams required with demonstrated ability developing talent, managing workflow, engaging and inspiring staff and peers, and fostering open communication. 3 years of experience developing strategy and executing very large-scale programs requiring data analytics and driving enterprise wide improvements. Deep understanding of banking regulatory environment, regulatory requirements, and application of compliance-related policies and procedures (e.g.Sales Practices, Unfair, Deceptive, or Abusive Acts or Practices (UDAAP), Anti-Money Laundering (AML), Know Your Customer (KYC), Third-Party Risk Management (TPRM) etc.). Strong technical aptitude and analytical skills to lead initiatives to improve contact center effectiveness and efficiencies. Previous leadership or management experience required of large and/or multi-site contact centers (250+ employees). Experience leading through change and promoting changing well in the organization. What Sets You Apart: Track record of exceeded assigned target for contact center KPIs, including member satisfaction, compliance adherence, and efficiency Experience managing multiple functions across a variety of banking products and processes, including credit cards, deposits, lending, online banking support and escalations support Broad contact center business acumen, including understanding of workforce management, quality assurance, training and reporting Knowledge of and experience with a variety of contact center tools and technologies, including coaching system, IVR/ IVAs, timekeeping systems and knowledge management systems High degree of analytical skills with ability to root cause performance gaps and develop go to green plans Experience with cross functional project implementation involving key partners, such as risk, compliance, legal, product, process and human resources Superior verbal and written communication skills with experience interacting with, and presenting to, senior executives US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $147,750.00 - $265,950.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/27/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Executive Director, Bank Sales and Service Contact Center, provides executive leadership, strategic direction, and resource stewardship of the Bank Sales and Service Contact Center organization. Leads Member Contact and Experience for the Bank; plans, coordinates, and oversees operations which allow employees to meet or exceed member service expectations. Shares accountability for overall Bank Sales and Service Contact Center performance, Omnichannel organizational goals, and aligning objectives with the business strategy. Creates a culture that focuses on continuous improvement, excellence, and a compliance/service-oriented approach. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is available for this position. What You'll Do: Builds and oversees the Bank Sales and Service Contact Center through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Responsible and accountable for achieving Enterprise standards for Contact Center compliance process and technical adherence throughout their organization. Executes the defined strategy and leads cross functional teams in a continuous effort to improve the member experience. Explore member feedback and data from the member experience and map member feedback and behavior to identify pain points and new opportunities. Leads large-scale member contact organizations (250+ people) across Omnichannel (voice, chat, asynchronous messaging, etc.) to drive overall member experience for Enterprise. Serves as a coach and mentor to leaders within Bank Contact Center, leading by example and focusing on creating the best member experiences. Provides and instills an attitude of caring and empathy toward the concerns of our members and employees to deliver exceptional customer service. Develops a deep understanding of the current member experiences, the competitive environment, current state gaps, and develops and recommends innovative solutions for continuous improvement. Executes operational expectations for a complex contact center environment (average speed of answer, occupancy, shrinkage, average handle time, member satisfaction, etc.). Responsible and accountable for increasing the depth of member relationships (products per member) by retaining, growing and acquiring new members, in a compliant manner. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Education: Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. What You Have: 10+ years of progressive contact center experience in a financial services industry supporting clients/customers/members in a multi-channel environment (voice, web, live chat, email, mobile, social media). 4 years of people leadership experience in building, managing and/or developing high-performing teams required with demonstrated ability developing talent, managing workflow, engaging and inspiring staff and peers, and fostering open communication. 3 years of experience developing strategy and executing very large-scale programs requiring data analytics and driving enterprise wide improvements. Deep understanding of banking regulatory environment, regulatory requirements, and application of compliance-related policies and procedures (e.g.Sales Practices, Unfair, Deceptive, or Abusive Acts or Practices (UDAAP), Anti-Money Laundering (AML), Know Your Customer (KYC), Third-Party Risk Management (TPRM) etc.). Strong technical aptitude and analytical skills to lead initiatives to improve contact center effectiveness and efficiencies. Previous leadership or management experience required of large and/or multi-site contact centers (250+ employees). Experience leading through change and promoting changing well in the organization. What Sets You Apart: Track record of exceeded assigned target for contact center KPIs, including member satisfaction, compliance adherence, and efficiency Experience managing multiple functions across a variety of banking products and processes, including credit cards, deposits, lending, online banking support and escalations support Broad contact center business acumen, including understanding of workforce management, quality assurance, training and reporting Knowledge of and experience with a variety of contact center tools and technologies, including coaching system, IVR/ IVAs, timekeeping systems and knowledge management systems High degree of analytical skills with ability to root cause performance gaps and develop go to green plans Experience with cross functional project implementation involving key partners, such as risk, compliance, legal, product, process and human resources Superior verbal and written communication skills with experience interacting with, and presenting to, senior executives US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $147,750.00 - $265,950.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does a Learning Experience Leader really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will: Set the standards and expectations through your conduct, work ethic, integrity, and character; Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement; Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs; Accomplish projects and motivate trainees through effective training; Continuously improve training programs and other learning opportunities across the organization; Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment; Act as the content expert, and maintain relevant training documents and training materials for training conducted; Develop and create effective induction programs; Monitor and review trainees' progress through questionnaires and discuss with their managers; Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages; Research and present new technologies and methodologies in workplace learning; and Ensure that all trainees adhere to the company's Code of Conduct. The Learning Experience Leader will support learning and development of our Emergency Response (Tier 1) Agents. Requirements: Up to 25% travel required Must be 18 years of age or older High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences; Proficient in Microsoft and Google applications A problem solver and critical thinker Follow well-defined methods, procedures, reports, forms, and competent aspects of the job Can present and facilitate a class discussion Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills Has excellent oral and written communication skills Can work in a flexible schedule including weekends, holidays, and longer hours Must be previously certified in Tiers 3, 2, and 1 Fleet and Emergency Response. Nice to Have: At least 1 to 2 years of working experience in a related field (training or teaching experience Has strong leadership skills, with proficiency in handling groups About Us: TaskUs is the fastest-growing tech-enabled business services company in the world, delivering customer support, AI operations, and content security services that power the world's most innovative companies. Listed as one of Glassdoor's "100 Best Places to Work
07/27/2026
Full time
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does a Learning Experience Leader really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will: Set the standards and expectations through your conduct, work ethic, integrity, and character; Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement; Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs; Accomplish projects and motivate trainees through effective training; Continuously improve training programs and other learning opportunities across the organization; Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment; Act as the content expert, and maintain relevant training documents and training materials for training conducted; Develop and create effective induction programs; Monitor and review trainees' progress through questionnaires and discuss with their managers; Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages; Research and present new technologies and methodologies in workplace learning; and Ensure that all trainees adhere to the company's Code of Conduct. The Learning Experience Leader will support learning and development of our Emergency Response (Tier 1) Agents. Requirements: Up to 25% travel required Must be 18 years of age or older High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences; Proficient in Microsoft and Google applications A problem solver and critical thinker Follow well-defined methods, procedures, reports, forms, and competent aspects of the job Can present and facilitate a class discussion Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills Has excellent oral and written communication skills Can work in a flexible schedule including weekends, holidays, and longer hours Must be previously certified in Tiers 3, 2, and 1 Fleet and Emergency Response. Nice to Have: At least 1 to 2 years of working experience in a related field (training or teaching experience Has strong leadership skills, with proficiency in handling groups About Us: TaskUs is the fastest-growing tech-enabled business services company in the world, delivering customer support, AI operations, and content security services that power the world's most innovative companies. Listed as one of Glassdoor's "100 Best Places to Work
Overview: Summary: The Maintenance Division is currently seeking a qualified person to manage all activities related to the facilities maintenance to include paint, carpentry, sign/art, electrical/controls, HVAC, plumbing and water quality. Responsibilities: Key Duties and Responsibilities: Oversee and coordinate, with the Maintenance Director, the broad array of facility-related maintenance, including HVAC, refrigeration, plumbing, electrical, controls, carpentry, painting, masonry, strategic planning and execution of new construction, architectural and design Responsible for all repair and maintenance budget, estimates, tracking, monthly budget forecast and timely Act as a liaison with state and local officials having regulatory oversight and inspection responsibilities Maintain OSHA Safety Standards and other policies and procedures of Six Flags, Inc. and Six Flags Over Texas Ensuring all projects are completed in a safe and timely manner as to not affect the Guest or Team Member experience Oversee the work order process through Maximo. Prioritize work order requests and distribute to appropriate Team Members. Schedule work orders, place vendor bids for materials, select vendors and prepare requisitions. Estimate job costs for input into budget database. Perform daily site inspections of ongoing work and review of upcoming work. Check theme and water park areas frequently for any needed repairs and maintenance. Responsible for the appearance of the landscaped areas of the theme and water park under the supervision of the Director of Maintenance. Prepare, review and update departmental documentation including requisitions, purchase orders, timecards, schedules, Safety Data Sheet records, accident reports Keep all records and documentation updated daily, accessible and organized. Interview, select and hire new Maintenance Team Members; Coach and provide performance management to Team Members including preparation of annual performance appraisals for hourly and supervisory staff. Monitor department team member voice survey scores and assist in the development of initiatives to address areas of needed improvement. Work on a rotational basis as Maintenance Manager on Duty for the theme park. Assist with special events and promotions as needed. Perform all other duties as requested. Qualifications: Skills and Qualifications: Knowledge in Project Management Software, including but not limited to Microsoft Project. At least 5 years of experience as in construction project management preferred. Experience in theme park operations preferred. Bachelor's degree in Business, Civil Engineering, or related field preferred. Experience with Maximo or another enterprise asset management tool preferred. Budget planning experience with proficiency in Microsoft Word and Excel Strong written and oral communication and interpersonal skills Experience supervising large teams and interfacing with all levels of management Strong teamwork skills and ability to work productively across various departments Ability to multi-task and have a keen eye for detail and follow up. Strong planning skills and ability to provide training and instruction. Strong organizational skills and ability to manage multiple operations. Will be required to work various shifts as project and park needs dictate, including nights, weekends and holidays.
07/27/2026
Full time
Overview: Summary: The Maintenance Division is currently seeking a qualified person to manage all activities related to the facilities maintenance to include paint, carpentry, sign/art, electrical/controls, HVAC, plumbing and water quality. Responsibilities: Key Duties and Responsibilities: Oversee and coordinate, with the Maintenance Director, the broad array of facility-related maintenance, including HVAC, refrigeration, plumbing, electrical, controls, carpentry, painting, masonry, strategic planning and execution of new construction, architectural and design Responsible for all repair and maintenance budget, estimates, tracking, monthly budget forecast and timely Act as a liaison with state and local officials having regulatory oversight and inspection responsibilities Maintain OSHA Safety Standards and other policies and procedures of Six Flags, Inc. and Six Flags Over Texas Ensuring all projects are completed in a safe and timely manner as to not affect the Guest or Team Member experience Oversee the work order process through Maximo. Prioritize work order requests and distribute to appropriate Team Members. Schedule work orders, place vendor bids for materials, select vendors and prepare requisitions. Estimate job costs for input into budget database. Perform daily site inspections of ongoing work and review of upcoming work. Check theme and water park areas frequently for any needed repairs and maintenance. Responsible for the appearance of the landscaped areas of the theme and water park under the supervision of the Director of Maintenance. Prepare, review and update departmental documentation including requisitions, purchase orders, timecards, schedules, Safety Data Sheet records, accident reports Keep all records and documentation updated daily, accessible and organized. Interview, select and hire new Maintenance Team Members; Coach and provide performance management to Team Members including preparation of annual performance appraisals for hourly and supervisory staff. Monitor department team member voice survey scores and assist in the development of initiatives to address areas of needed improvement. Work on a rotational basis as Maintenance Manager on Duty for the theme park. Assist with special events and promotions as needed. Perform all other duties as requested. Qualifications: Skills and Qualifications: Knowledge in Project Management Software, including but not limited to Microsoft Project. At least 5 years of experience as in construction project management preferred. Experience in theme park operations preferred. Bachelor's degree in Business, Civil Engineering, or related field preferred. Experience with Maximo or another enterprise asset management tool preferred. Budget planning experience with proficiency in Microsoft Word and Excel Strong written and oral communication and interpersonal skills Experience supervising large teams and interfacing with all levels of management Strong teamwork skills and ability to work productively across various departments Ability to multi-task and have a keen eye for detail and follow up. Strong planning skills and ability to provide training and instruction. Strong organizational skills and ability to manage multiple operations. Will be required to work various shifts as project and park needs dictate, including nights, weekends and holidays.
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does a Learning Experience Leader really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will: Set the standards and expectations through your conduct, work ethic, integrity, and character; Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement; Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs; Accomplish projects and motivate trainees through effective training; Continuously improve training programs and other learning opportunities across the organization; Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment; Act as the content expert, and maintain relevant training documents and training materials for training conducted; Develop and create effective induction programs; Monitor and review trainees' progress through questionnaires and discuss with their managers; Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages; Research and present new technologies and methodologies in workplace learning; and Ensure that all trainees adhere to the company's Code of Conduct. The Learning Experience Leader will support learning and development of our Emergency Response (Tier 1) Agents. Requirements: Up to 25% travel required Must be 18 years of age or older High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences; Proficient in Microsoft and Google applications A problem solver and critical thinker Follow well-defined methods, procedures, reports, forms, and competent aspects of the job Can present and facilitate a class discussion Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills Has excellent oral and written communication skills Can work in a flexible schedule including weekends, holidays, and longer hours Must be previously certified in Tiers 3, 2, and 1 Fleet and Emergency Response. Nice to Have: At least 1 to 2 years of working experience in a related field (training or teaching experience Has strong leadership skills, with proficiency in handling groups About Us: TaskUs is the fastest-growing tech-enabled business services company in the world, delivering customer support, AI operations, and content security services that power the world's most innovative companies. Listed as one of Glassdoor's "100 Best Places to Work
07/27/2026
Full time
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does a Learning Experience Leader really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will: Set the standards and expectations through your conduct, work ethic, integrity, and character; Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement; Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs; Accomplish projects and motivate trainees through effective training; Continuously improve training programs and other learning opportunities across the organization; Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment; Act as the content expert, and maintain relevant training documents and training materials for training conducted; Develop and create effective induction programs; Monitor and review trainees' progress through questionnaires and discuss with their managers; Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages; Research and present new technologies and methodologies in workplace learning; and Ensure that all trainees adhere to the company's Code of Conduct. The Learning Experience Leader will support learning and development of our Emergency Response (Tier 1) Agents. Requirements: Up to 25% travel required Must be 18 years of age or older High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences; Proficient in Microsoft and Google applications A problem solver and critical thinker Follow well-defined methods, procedures, reports, forms, and competent aspects of the job Can present and facilitate a class discussion Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills Has excellent oral and written communication skills Can work in a flexible schedule including weekends, holidays, and longer hours Must be previously certified in Tiers 3, 2, and 1 Fleet and Emergency Response. Nice to Have: At least 1 to 2 years of working experience in a related field (training or teaching experience Has strong leadership skills, with proficiency in handling groups About Us: TaskUs is the fastest-growing tech-enabled business services company in the world, delivering customer support, AI operations, and content security services that power the world's most innovative companies. Listed as one of Glassdoor's "100 Best Places to Work
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. Sr. Manager, Strategic Innovation & Business Development Team: Strategic Innovation & Business Development Current Need: McKesson's Corporate Strategy & Business Development (CSBD) strategic innovation arm, Strategic Innovation & Business Development (SIBD) is seeking a high performing, digital first Senior Manager to accelerate enterprise growth through innovation, advanced analytics, and AI enabled operating models. This role will help design, test, and launch enterprise wide pilots that unlock measurable business value, modernize workflows, and strengthen McKesson's competitive advantage. The ideal candidate brings a strategic mindset, comfort with emerging technology, and the ability to translate ambiguous problems into validated, scalable solutions. Acting as a change agent, this individual can fluidly shift between big picture strategy and project level detail, guiding teams and stakeholders through complex issues to achieve measurable, enterprise level results. This position reports to the Vice President, Strategic Innovation & Business Development. Key Responsibilities Ideation and Insights Generation: Conduct stakeholder interviews and cross functional research, leveraging digital discovery tools and data driven analysis to surface actionable insights Apply design thinking, continuous discovery, and AI assisted research methods to identify high value innovation opportunities Develop and maintain prioritization frameworks that integrate business value, technical feasibility, data readiness, and AI enablement potential Build, test, and launch Innovation workstreams: Define project scope and design proofs of concept, incorporating automation opportunities, data architecture considerations, and responsible AI guardrails Partner with internal teams and external innovation/AI vendors to develop pilots powered by modern digital capabilities Monitor performance using digital dashboards, KPIs, and real time analytics to track progress against success criteria Utilize experimentation frameworks-including rapid prototyping and A/B testing-to validate value quickly and iteratively Business Case and Investment Pitch: Lead complex business, financial, and data analyses to quantify the impact of proposed innovations, including AI driven efficiency, quality, cost, and employee experience outcomes Build investment cases that incorporate technical assumptions (e.g., model lifecycle costs, integration requirements, compliance considerations) Develop compelling enterprise ready materials to support executive decision making and funding approvals Project Implementation: Drive project management with a digitally enabled approach, leveraging collaborative platforms, workflow automation, and AI powered documentation tools Manage project scope and change control processes in environments where digital, data, or AI components may evolve rapidly Actively communicates with customer leadership, project sponsors, key stakeholders, and project teams Determine business roles and resources needed to ensure successful implementation Develop impact analyses that assess business value, quality, risk, and operational readiness; including AI related risks such as bias, reliability, and data governance Lead development of dashboards, scorecards, forecasting models, and executive level analytics to demonstrate performance and adoption Team Operations: Support operational excellence through standardized tools, digital templates, and reusable frameworks that accelerate innovation cycles Lead administrative functions related to budget, vendor management, and timelines; including coordination with AI, data, and technical partners Promote knowledge sharing by formalizing playbooks, best practices, and repeatable processes that enable teams to operate efficiently and responsibly with emerging technologies Minimum Requirements 4+ of project management work experience within management consulting, or internal consulting (e.g., Business Operations, Strategy, HR, Organizational Effectiveness, or other equivalent function) with a primary focus on Project Management Experience supporting build and launch of high-impact innovation projects or products Excellent organizational skills and proven ability to manage multiple projects concurrently Self-starter mindset with a bias toward action Excellent communication and presentation skills, MS Office suite skills (Excel, Word, PowerPoint, Project, Visio, Outlook, etc.) Highly collaborative with solid attention to detail Practical experience working in matrix environments across functional and product development & commercial teams Critical Skills To be successful in this challenging and high-impact role, the successful candidate will have the following: Creative and resilient in application of processes and approaches to work Demonstrated learning agility in new subject areas, including emerging technologies, trends, and a solid working knowledge of the stakeholders in healthcare Exposure to enterprise AI enablement (e.g., adoption programs, training, responsible use standards, and data governance models) Strong passion for innovation, emerging technology, and analytics across the healthcare ecosystem Experience in project management and product / program management Driving complex company, customer, and market analyses with a high tolerance for ambiguity and willingness to adapt. Comfort with uncertainty and ability to navigate complex situations with competing priorities is critical to success Results driven; ability to deliver high-quality work products and work independently. Track record of driving measurable business impact through digital or AI initiatives (e.g., efficiency gains, improved quality, documentation accuracy, reduced cycle times) Ability to synthesize information and communicate clearly and concisely in both oral and written formats Contribute to the strength of our team's culture and community and exemplifying McKesson's ILEAD and I2CARE principles Education Bachelor's degree in Business, Technical or Healthcare Related field. Advanced degrees in healthcare or MBA preferred Physical Requirements General office demands. Occasional travel ( 20%) Must be authorized to work in the US. Sponsorship is not available for this position. Please note: This role is not budgeted for corporate relocation package. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $97,300 - $162,100 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) . click apply for full job details
07/27/2026
Full time
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. Sr. Manager, Strategic Innovation & Business Development Team: Strategic Innovation & Business Development Current Need: McKesson's Corporate Strategy & Business Development (CSBD) strategic innovation arm, Strategic Innovation & Business Development (SIBD) is seeking a high performing, digital first Senior Manager to accelerate enterprise growth through innovation, advanced analytics, and AI enabled operating models. This role will help design, test, and launch enterprise wide pilots that unlock measurable business value, modernize workflows, and strengthen McKesson's competitive advantage. The ideal candidate brings a strategic mindset, comfort with emerging technology, and the ability to translate ambiguous problems into validated, scalable solutions. Acting as a change agent, this individual can fluidly shift between big picture strategy and project level detail, guiding teams and stakeholders through complex issues to achieve measurable, enterprise level results. This position reports to the Vice President, Strategic Innovation & Business Development. Key Responsibilities Ideation and Insights Generation: Conduct stakeholder interviews and cross functional research, leveraging digital discovery tools and data driven analysis to surface actionable insights Apply design thinking, continuous discovery, and AI assisted research methods to identify high value innovation opportunities Develop and maintain prioritization frameworks that integrate business value, technical feasibility, data readiness, and AI enablement potential Build, test, and launch Innovation workstreams: Define project scope and design proofs of concept, incorporating automation opportunities, data architecture considerations, and responsible AI guardrails Partner with internal teams and external innovation/AI vendors to develop pilots powered by modern digital capabilities Monitor performance using digital dashboards, KPIs, and real time analytics to track progress against success criteria Utilize experimentation frameworks-including rapid prototyping and A/B testing-to validate value quickly and iteratively Business Case and Investment Pitch: Lead complex business, financial, and data analyses to quantify the impact of proposed innovations, including AI driven efficiency, quality, cost, and employee experience outcomes Build investment cases that incorporate technical assumptions (e.g., model lifecycle costs, integration requirements, compliance considerations) Develop compelling enterprise ready materials to support executive decision making and funding approvals Project Implementation: Drive project management with a digitally enabled approach, leveraging collaborative platforms, workflow automation, and AI powered documentation tools Manage project scope and change control processes in environments where digital, data, or AI components may evolve rapidly Actively communicates with customer leadership, project sponsors, key stakeholders, and project teams Determine business roles and resources needed to ensure successful implementation Develop impact analyses that assess business value, quality, risk, and operational readiness; including AI related risks such as bias, reliability, and data governance Lead development of dashboards, scorecards, forecasting models, and executive level analytics to demonstrate performance and adoption Team Operations: Support operational excellence through standardized tools, digital templates, and reusable frameworks that accelerate innovation cycles Lead administrative functions related to budget, vendor management, and timelines; including coordination with AI, data, and technical partners Promote knowledge sharing by formalizing playbooks, best practices, and repeatable processes that enable teams to operate efficiently and responsibly with emerging technologies Minimum Requirements 4+ of project management work experience within management consulting, or internal consulting (e.g., Business Operations, Strategy, HR, Organizational Effectiveness, or other equivalent function) with a primary focus on Project Management Experience supporting build and launch of high-impact innovation projects or products Excellent organizational skills and proven ability to manage multiple projects concurrently Self-starter mindset with a bias toward action Excellent communication and presentation skills, MS Office suite skills (Excel, Word, PowerPoint, Project, Visio, Outlook, etc.) Highly collaborative with solid attention to detail Practical experience working in matrix environments across functional and product development & commercial teams Critical Skills To be successful in this challenging and high-impact role, the successful candidate will have the following: Creative and resilient in application of processes and approaches to work Demonstrated learning agility in new subject areas, including emerging technologies, trends, and a solid working knowledge of the stakeholders in healthcare Exposure to enterprise AI enablement (e.g., adoption programs, training, responsible use standards, and data governance models) Strong passion for innovation, emerging technology, and analytics across the healthcare ecosystem Experience in project management and product / program management Driving complex company, customer, and market analyses with a high tolerance for ambiguity and willingness to adapt. Comfort with uncertainty and ability to navigate complex situations with competing priorities is critical to success Results driven; ability to deliver high-quality work products and work independently. Track record of driving measurable business impact through digital or AI initiatives (e.g., efficiency gains, improved quality, documentation accuracy, reduced cycle times) Ability to synthesize information and communicate clearly and concisely in both oral and written formats Contribute to the strength of our team's culture and community and exemplifying McKesson's ILEAD and I2CARE principles Education Bachelor's degree in Business, Technical or Healthcare Related field. Advanced degrees in healthcare or MBA preferred Physical Requirements General office demands. Occasional travel ( 20%) Must be authorized to work in the US. Sponsorship is not available for this position. Please note: This role is not budgeted for corporate relocation package. We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here. Our Base Pay Range for this position $97,300 - $162,100 McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind: McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application. McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates. McKesson job postings are posted on our career site: . McKesson is an Equal Opportunity Employer McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) . click apply for full job details
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does a Learning Experience Leader really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will: Set the standards and expectations through your conduct, work ethic, integrity, and character; Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement; Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs; Accomplish projects and motivate trainees through effective training; Continuously improve training programs and other learning opportunities across the organization; Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment; Act as the content expert, and maintain relevant training documents and training materials for training conducted; Develop and create effective induction programs; Monitor and review trainees' progress through questionnaires and discuss with their managers; Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages; Research and present new technologies and methodologies in workplace learning; and Ensure that all trainees adhere to the company's Code of Conduct. The Learning Experience Leader will support learning and development of our Emergency Response (Tier 1) Agents. Requirements: Up to 25% travel required Must be 18 years of age or older High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences; Proficient in Microsoft and Google applications A problem solver and critical thinker Follow well-defined methods, procedures, reports, forms, and competent aspects of the job Can present and facilitate a class discussion Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills Has excellent oral and written communication skills Can work in a flexible schedule including weekends, holidays, and longer hours Must be previously certified in Tiers 3, 2, and 1 Fleet and Emergency Response. Nice to Have: At least 1 to 2 years of working experience in a related field (training or teaching experience Has strong leadership skills, with proficiency in handling groups About Us: TaskUs is the fastest-growing tech-enabled business services company in the world, delivering customer support, AI operations, and content security services that power the world's most innovative companies. Listed as one of Glassdoor's "100 Best Places to Work
07/27/2026
Full time
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does a Learning Experience Leader really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will: Set the standards and expectations through your conduct, work ethic, integrity, and character; Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement; Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs; Accomplish projects and motivate trainees through effective training; Continuously improve training programs and other learning opportunities across the organization; Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment; Act as the content expert, and maintain relevant training documents and training materials for training conducted; Develop and create effective induction programs; Monitor and review trainees' progress through questionnaires and discuss with their managers; Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages; Research and present new technologies and methodologies in workplace learning; and Ensure that all trainees adhere to the company's Code of Conduct. The Learning Experience Leader will support learning and development of our Emergency Response (Tier 1) Agents. Requirements: Up to 25% travel required Must be 18 years of age or older High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences; Proficient in Microsoft and Google applications A problem solver and critical thinker Follow well-defined methods, procedures, reports, forms, and competent aspects of the job Can present and facilitate a class discussion Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills Has excellent oral and written communication skills Can work in a flexible schedule including weekends, holidays, and longer hours Must be previously certified in Tiers 3, 2, and 1 Fleet and Emergency Response. Nice to Have: At least 1 to 2 years of working experience in a related field (training or teaching experience Has strong leadership skills, with proficiency in handling groups About Us: TaskUs is the fastest-growing tech-enabled business services company in the world, delivering customer support, AI operations, and content security services that power the world's most innovative companies. Listed as one of Glassdoor's "100 Best Places to Work
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. The 787 Interiors Certification Team within Boeing Commercial Airplanes (BCA) is seeking Mid-Level, or Senior Safety and Airworthiness Support to join the Airplane Certification Project Management Team in North Charleston, South Carolina. This is a fast-paced team of Airplane Project Managers (APMs) responsible for 787 Interiors certification efforts from pre-airplane implementation through project completion and AC-E. The position interfaces with a wide network of design engineering teams, support organizations, Cert Plan Owners, Engineering Unit Members, Safety and Airworthiness focals, and the Enterprise Regulatory Administration to effectively manage certification aspects of 787 Interiors type design changes. Project management skills are essential to accurately and precisely assure that tasks are being worked appropriately. The position requires the use of scheduling tools to develop and maintain schedules for effective project management and to communicate with interfacing teams and multilevel leadership. The ability to facilitate communication between stakeholders is paramount for success. The ideal candidate will thrive in a dynamic environment with the ability to adapt quickly and develop/communicate recovery plans. Uses LEAN principles to simplify and standardize processes to the greatest extent possible. Provide direct and timely visibility to Management of status of certification efforts. Successful candidates will have proficient knowledge of project management with a history of demonstrated performance, knowledge of the certification process, the ability to develop solutions and gain consensus, and an aptitude for operating in a dynamic environment. The position requires the ability to clearly communicate technical and non-technical issues with internal and external customers. Excellent project management, time management, scheduling, delegating and planning along with multi-tasking skills are required. Teaming, technical, and integration skills are also required. Initiative to actively engage with the value stream team members will be necessary to continually identify and implement quality and process improvements. Primary Responsibilities: Leads organizing, supporting, enhancing, and facilitating execution of safety, regulatory, and airworthiness activities, processes, and tools. Provides input on cross-functional efforts to monitor, compile, and interpret global safety, regulatory, and airworthiness data, trends and activities in advance of applicable technical stakeholder review. Reviews and coordinates responses to routine safety, regulatory, and airworthiness inquiries from internal and external stakeholders; triages more technical inquiries to technical subject matter experts to resolve. Retrieves, compiles, and reviews more complex certification and safety data for regulatory review. Leads monitoring, tracking, and facilitating integration for safety, certification and regulatory processes and activities. Leads compiling, retrieving, and summarizing materials and data for technical briefings, reviews, and correspondence. Reviews complex documents, within documented guidance, for compliance with applicable requirements in advance of submission. Identifies opportunities for improvement to safety and regulatory activities, processes, and tools. Work Authorization Statement: This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the North Charleston, SC location. Basic Qualifications (Required Skills/ Experience): Associate's degree or higher. 3+ years of related work experience Preferred Qualifications (Desired Skills/Experience): 5+ years of experience (Level 4) of related work experience in program or project management, leading projects of varying complexity (including development and execution of schedule milestones, risk and/or issues management) Professional who values integrity, safety and accountability, always striving for the highest standards of quality and ethical conduct. Inclusive and collaborative by nature, communicates transparently, respects diverse perspectives and takes ownership to drive results the right way. Experience in aerospace and aerospace interiors Demonstrates good problem solving skills and critical thinking Ability to use a variety of media to clearly convey information and ideas to a variety of audiences Demonstrated interest in continuous personal learning and development Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Pay Range Summary: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Please note that the salary information shown below is a general guideline only. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary pay range Experienced Level 3: $86,700- $117,300 Summary pay range Senior Level 4: $107,100 - $144,900 Applications for this position will be accepted until Jul. 31, 2026 Export Control Requirements: This is not an Export Control position. Education Associate's Degree or Equivalent Required Relocation This position offers relocation based on candidate eligibility. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for 1st shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
07/27/2026
Full time
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. The 787 Interiors Certification Team within Boeing Commercial Airplanes (BCA) is seeking Mid-Level, or Senior Safety and Airworthiness Support to join the Airplane Certification Project Management Team in North Charleston, South Carolina. This is a fast-paced team of Airplane Project Managers (APMs) responsible for 787 Interiors certification efforts from pre-airplane implementation through project completion and AC-E. The position interfaces with a wide network of design engineering teams, support organizations, Cert Plan Owners, Engineering Unit Members, Safety and Airworthiness focals, and the Enterprise Regulatory Administration to effectively manage certification aspects of 787 Interiors type design changes. Project management skills are essential to accurately and precisely assure that tasks are being worked appropriately. The position requires the use of scheduling tools to develop and maintain schedules for effective project management and to communicate with interfacing teams and multilevel leadership. The ability to facilitate communication between stakeholders is paramount for success. The ideal candidate will thrive in a dynamic environment with the ability to adapt quickly and develop/communicate recovery plans. Uses LEAN principles to simplify and standardize processes to the greatest extent possible. Provide direct and timely visibility to Management of status of certification efforts. Successful candidates will have proficient knowledge of project management with a history of demonstrated performance, knowledge of the certification process, the ability to develop solutions and gain consensus, and an aptitude for operating in a dynamic environment. The position requires the ability to clearly communicate technical and non-technical issues with internal and external customers. Excellent project management, time management, scheduling, delegating and planning along with multi-tasking skills are required. Teaming, technical, and integration skills are also required. Initiative to actively engage with the value stream team members will be necessary to continually identify and implement quality and process improvements. Primary Responsibilities: Leads organizing, supporting, enhancing, and facilitating execution of safety, regulatory, and airworthiness activities, processes, and tools. Provides input on cross-functional efforts to monitor, compile, and interpret global safety, regulatory, and airworthiness data, trends and activities in advance of applicable technical stakeholder review. Reviews and coordinates responses to routine safety, regulatory, and airworthiness inquiries from internal and external stakeholders; triages more technical inquiries to technical subject matter experts to resolve. Retrieves, compiles, and reviews more complex certification and safety data for regulatory review. Leads monitoring, tracking, and facilitating integration for safety, certification and regulatory processes and activities. Leads compiling, retrieving, and summarizing materials and data for technical briefings, reviews, and correspondence. Reviews complex documents, within documented guidance, for compliance with applicable requirements in advance of submission. Identifies opportunities for improvement to safety and regulatory activities, processes, and tools. Work Authorization Statement: This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the North Charleston, SC location. Basic Qualifications (Required Skills/ Experience): Associate's degree or higher. 3+ years of related work experience Preferred Qualifications (Desired Skills/Experience): 5+ years of experience (Level 4) of related work experience in program or project management, leading projects of varying complexity (including development and execution of schedule milestones, risk and/or issues management) Professional who values integrity, safety and accountability, always striving for the highest standards of quality and ethical conduct. Inclusive and collaborative by nature, communicates transparently, respects diverse perspectives and takes ownership to drive results the right way. Experience in aerospace and aerospace interiors Demonstrates good problem solving skills and critical thinking Ability to use a variety of media to clearly convey information and ideas to a variety of audiences Demonstrated interest in continuous personal learning and development Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Pay Range Summary: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Please note that the salary information shown below is a general guideline only. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary pay range Experienced Level 3: $86,700- $117,300 Summary pay range Senior Level 4: $107,100 - $144,900 Applications for this position will be accepted until Jul. 31, 2026 Export Control Requirements: This is not an Export Control position. Education Associate's Degree or Equivalent Required Relocation This position offers relocation based on candidate eligibility. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for 1st shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Salary Range: $54,000.00 - $82,000.00 per year. Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location. Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays. Application Window: This position is expected to remain open until 08-03-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration. Job Description: What does a Learning Experience Leader really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will: Set the standards and expectations through your conduct, work ethic, integrity, and character; Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement; Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs; Accomplish projects and motivate trainees through effective training; Continuously improve training programs and other learning opportunities across the organization; Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment; Act as the content expert, and maintain relevant training documents and training materials for training conducted; Develop and create effective induction programs; Monitor and review trainees' progress through questionnaires and discuss with their managers; Audit trainees in field to ensure strict adherence to company policies Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages; Research and present new technologies and methodologies in workplace learning; and Ensure that all trainees adhere to the company's Code of Conduct. The Learning Experience Leader will support learning and development of our Roadside Assistance Specialist What does a Roadside Assistance Specialist really do? Think of yourself as someone who is responsible for ensuring that the transportation of our passengers is safe and effective and ensuring that our fleet operations can continue on their transportation missions with minimal delays. Imagine yourself as the "rescue expert" responsible for ensuring safe and secure troubleshooting and problem-solving of vehicle mission error types and other obstacles that may impede or prevent the successful completion of our passengers' rides. As a Roadside Assistance Specialist, you will: Maintain TaskUs's high standard of safety, inside and outside of the vehicle; Consistently demonstrate situational awareness, an understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment; Be the deputy for technology by communicating courteously always with management, engineers, and the public; Provides assistance to stranded motorists; Operate/Drive in single and or dual driving mode for 6-8 hours a day alone or with a co-driver, five days a week; able to sit still for long periods; Capable of responding quickly to changing and potentially high-pressure environments; Work mostly individually but also in small groups of 2-10 people; Monitor multiple software systems with constant focus; Maintains cleanliness of vehicle; Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations; Complete daily reports and document procedures and tests. Interact with the members of the public and educate them on self-driving technology. Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions. Operate onboard data recording computers; Comfortable riding as a passenger in a self-driving vehicle, where the driver may have little control over the vehicle's operations. Responsible for safely setting up driverless vehicles. Safely operates a non-autonomous vehicle while monitoring the location of a driverless vehicle(s). Responsible for the safe recovery of the autonomous vehicle which includes but is not limited to parking safely behind the driverless vehicle, setting up protection, disengaging the self-driving car, and driving the car to a safe location. Apply safety procedures to any situation involving the rescue of a self-driving car. Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination. Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing. Removes stalled vehicles from surface streets and lanes of travel, and removes vehicles from the lane once the situation has been stabilized Coordinates with local law enforcement agencies, as needed Respond to emergency roadside assistance calls based on the ETA provided and within appropriate SLAs Drive a safe vehicle to and from specified destinations safely and follow all state, and local laws, and DOT regulations Focuses on safety and compliance including the real-time reporting of any accidents, and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws Other duties as required. Requirements: Must be 21 years of age or older High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences; Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working Must have and maintain a valid state driver's license Valid driver's license with a clean driving record Minimum of 3 years of experience in professional driving on public roads. Additional experience is preferred; Proficient in Microsoft and Google applications A problem solver and critical thinker Follow well-defined methods, procedures, reports, forms, and competent aspects of the job Can present and facilitate a class discussion Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills Has excellent oral and written communication skills Can work in a flexible schedule including weekends, holidays, and longer hours Expected to function as a teammate, supporting production when needed Up to 25% travel required Possess knowledge of and/or previous experience of driving in a professional setting . click apply for full job details
07/27/2026
Full time
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Salary Range: $54,000.00 - $82,000.00 per year. Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location. Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays. Application Window: This position is expected to remain open until 08-03-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration. Job Description: What does a Learning Experience Leader really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will: Set the standards and expectations through your conduct, work ethic, integrity, and character; Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement; Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs; Accomplish projects and motivate trainees through effective training; Continuously improve training programs and other learning opportunities across the organization; Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment; Act as the content expert, and maintain relevant training documents and training materials for training conducted; Develop and create effective induction programs; Monitor and review trainees' progress through questionnaires and discuss with their managers; Audit trainees in field to ensure strict adherence to company policies Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages; Research and present new technologies and methodologies in workplace learning; and Ensure that all trainees adhere to the company's Code of Conduct. The Learning Experience Leader will support learning and development of our Roadside Assistance Specialist What does a Roadside Assistance Specialist really do? Think of yourself as someone who is responsible for ensuring that the transportation of our passengers is safe and effective and ensuring that our fleet operations can continue on their transportation missions with minimal delays. Imagine yourself as the "rescue expert" responsible for ensuring safe and secure troubleshooting and problem-solving of vehicle mission error types and other obstacles that may impede or prevent the successful completion of our passengers' rides. As a Roadside Assistance Specialist, you will: Maintain TaskUs's high standard of safety, inside and outside of the vehicle; Consistently demonstrate situational awareness, an understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment; Be the deputy for technology by communicating courteously always with management, engineers, and the public; Provides assistance to stranded motorists; Operate/Drive in single and or dual driving mode for 6-8 hours a day alone or with a co-driver, five days a week; able to sit still for long periods; Capable of responding quickly to changing and potentially high-pressure environments; Work mostly individually but also in small groups of 2-10 people; Monitor multiple software systems with constant focus; Maintains cleanliness of vehicle; Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations; Complete daily reports and document procedures and tests. Interact with the members of the public and educate them on self-driving technology. Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions. Operate onboard data recording computers; Comfortable riding as a passenger in a self-driving vehicle, where the driver may have little control over the vehicle's operations. Responsible for safely setting up driverless vehicles. Safely operates a non-autonomous vehicle while monitoring the location of a driverless vehicle(s). Responsible for the safe recovery of the autonomous vehicle which includes but is not limited to parking safely behind the driverless vehicle, setting up protection, disengaging the self-driving car, and driving the car to a safe location. Apply safety procedures to any situation involving the rescue of a self-driving car. Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination. Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing. Removes stalled vehicles from surface streets and lanes of travel, and removes vehicles from the lane once the situation has been stabilized Coordinates with local law enforcement agencies, as needed Respond to emergency roadside assistance calls based on the ETA provided and within appropriate SLAs Drive a safe vehicle to and from specified destinations safely and follow all state, and local laws, and DOT regulations Focuses on safety and compliance including the real-time reporting of any accidents, and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws Other duties as required. Requirements: Must be 21 years of age or older High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences; Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working Must have and maintain a valid state driver's license Valid driver's license with a clean driving record Minimum of 3 years of experience in professional driving on public roads. Additional experience is preferred; Proficient in Microsoft and Google applications A problem solver and critical thinker Follow well-defined methods, procedures, reports, forms, and competent aspects of the job Can present and facilitate a class discussion Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills Has excellent oral and written communication skills Can work in a flexible schedule including weekends, holidays, and longer hours Expected to function as a teammate, supporting production when needed Up to 25% travel required Possess knowledge of and/or previous experience of driving in a professional setting . click apply for full job details
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Salary Range: $54,000.00 - $82,000.00 per year. Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location. Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays. Application Window: This position is expected to remain open until 08-07-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration. Job Description: What does a Learning Experience Leader really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will: Set the standards and expectations through your conduct, work ethic, integrity, and character; Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement; Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs; Accomplish projects and motivate trainees through effective training; Continuously improve training programs and other learning opportunities across the organization; Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment; Act as the content expert, and maintain relevant training documents and training materials for training conducted; Develop and create effective induction programs; Monitor and review trainees' progress through questionnaires and discuss with their managers; Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages; Research and present new technologies and methodologies in workplace learning; and Ensure that all trainees adhere to the company's Code of Conduct. The Learning Experience Leader will support learning and development of our Roadside Assistance Specialist What does a Roadside Assistance Specialist really do? Think of yourself as someone who is responsible for ensuring that the transportation of our passengers is safe and effective and ensuring that our fleet operations can continue on their transportation missions with minimal delays. Imagine yourself as the "rescue expert" responsible for ensuring safe and secure troubleshooting and problem-solving of vehicle mission error types and other obstacles that may impede or prevent the successful completion of our passengers' rides. As a Roadside Assistance Specialist, you will: Maintain TaskUs's high standard of safety, inside and outside of the vehicle; Consistently demonstrate situational awareness, an understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment; Be the deputy for technology by communicating courteously always with management, engineers, and the public; Provides assistance to stranded motorists; Operate/Drive in single and or dual driving mode for 6-8 hours a day alone or with a co-driver, five days a week; able to sit still for long periods; Capable of responding quickly to changing and potentially high-pressure environments; Work mostly individually but also in small groups of 2-10 people; Monitor multiple software systems with constant focus; Maintains cleanliness of vehicle; Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations; Complete daily reports and document procedures and tests. Interact with the members of the public and educate them on self-driving technology. Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions. Operate onboard data recording computers; Comfortable riding as a passenger in a self-driving vehicle, where the driver may have little control over the vehicle's operations. Responsible for safely setting up driverless vehicles. Safely operates a non-autonomous vehicle while monitoring the location of a driverless vehicle(s). Responsible for the safe recovery of the autonomous vehicle which includes but is not limited to parking safely behind the driverless vehicle, setting up protection, disengaging the self-driving car, and driving the car to a safe location. Apply safety procedures to any situation involving the rescue of a self-driving car. Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination. Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing. Removes stalled vehicles from surface streets and lanes of travel, and removes vehicles from the lane once the situation has been stabilized Coordinates with local law enforcement agencies, as needed Respond to emergency roadside assistance calls based on the ETA provided and within appropriate SLAs Drive a safe vehicle to and from specified destinations safely and follow all state, and local laws, and DOT regulations Focuses on safety and compliance including the real-time reporting of any accidents, and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws Other duties as required. Requirements: Must be 21 years of age or older High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences; Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working Must have and maintain a valid state driver's license Valid driver's license with a clean driving record Minimum of 3 years of experience in professional driving on public roads. Additional experience is preferred; Proficient in Microsoft and Google applications A problem solver and critical thinker Follow well-defined methods, procedures, reports, forms, and competent aspects of the job Can present and facilitate a class discussion Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills Has excellent oral and written communication skills Can work in a flexible schedule including weekends, holidays, and longer hours Possess knowledge of and/or previous experience of driving in a professional setting, such as driving delivery trucks and operating safely within high-traffic or congested city zones and in small areas. Physical Requirements: Occasional standing, walking, and sitting. Long periods of sitting. . click apply for full job details
07/27/2026
Full time
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Salary Range: $54,000.00 - $82,000.00 per year. Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location. Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays. Application Window: This position is expected to remain open until 08-07-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration. Job Description: What does a Learning Experience Leader really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will: Set the standards and expectations through your conduct, work ethic, integrity, and character; Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement; Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs; Accomplish projects and motivate trainees through effective training; Continuously improve training programs and other learning opportunities across the organization; Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment; Act as the content expert, and maintain relevant training documents and training materials for training conducted; Develop and create effective induction programs; Monitor and review trainees' progress through questionnaires and discuss with their managers; Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages; Research and present new technologies and methodologies in workplace learning; and Ensure that all trainees adhere to the company's Code of Conduct. The Learning Experience Leader will support learning and development of our Roadside Assistance Specialist What does a Roadside Assistance Specialist really do? Think of yourself as someone who is responsible for ensuring that the transportation of our passengers is safe and effective and ensuring that our fleet operations can continue on their transportation missions with minimal delays. Imagine yourself as the "rescue expert" responsible for ensuring safe and secure troubleshooting and problem-solving of vehicle mission error types and other obstacles that may impede or prevent the successful completion of our passengers' rides. As a Roadside Assistance Specialist, you will: Maintain TaskUs's high standard of safety, inside and outside of the vehicle; Consistently demonstrate situational awareness, an understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment; Be the deputy for technology by communicating courteously always with management, engineers, and the public; Provides assistance to stranded motorists; Operate/Drive in single and or dual driving mode for 6-8 hours a day alone or with a co-driver, five days a week; able to sit still for long periods; Capable of responding quickly to changing and potentially high-pressure environments; Work mostly individually but also in small groups of 2-10 people; Monitor multiple software systems with constant focus; Maintains cleanliness of vehicle; Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations; Complete daily reports and document procedures and tests. Interact with the members of the public and educate them on self-driving technology. Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions. Operate onboard data recording computers; Comfortable riding as a passenger in a self-driving vehicle, where the driver may have little control over the vehicle's operations. Responsible for safely setting up driverless vehicles. Safely operates a non-autonomous vehicle while monitoring the location of a driverless vehicle(s). Responsible for the safe recovery of the autonomous vehicle which includes but is not limited to parking safely behind the driverless vehicle, setting up protection, disengaging the self-driving car, and driving the car to a safe location. Apply safety procedures to any situation involving the rescue of a self-driving car. Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination. Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing. Removes stalled vehicles from surface streets and lanes of travel, and removes vehicles from the lane once the situation has been stabilized Coordinates with local law enforcement agencies, as needed Respond to emergency roadside assistance calls based on the ETA provided and within appropriate SLAs Drive a safe vehicle to and from specified destinations safely and follow all state, and local laws, and DOT regulations Focuses on safety and compliance including the real-time reporting of any accidents, and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws Other duties as required. Requirements: Must be 21 years of age or older High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences; Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working Must have and maintain a valid state driver's license Valid driver's license with a clean driving record Minimum of 3 years of experience in professional driving on public roads. Additional experience is preferred; Proficient in Microsoft and Google applications A problem solver and critical thinker Follow well-defined methods, procedures, reports, forms, and competent aspects of the job Can present and facilitate a class discussion Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills Has excellent oral and written communication skills Can work in a flexible schedule including weekends, holidays, and longer hours Possess knowledge of and/or previous experience of driving in a professional setting, such as driving delivery trucks and operating safely within high-traffic or congested city zones and in small areas. Physical Requirements: Occasional standing, walking, and sitting. Long periods of sitting. . click apply for full job details
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a Manager, Claims Operations to lead a team of subrogation specialists. This role leads Auto, Property or other Claims subrogation employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. There are multiple roles available with this posting. The candidates selected may lead a Property, Auto Responder, or Auto Demander subrogation team. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory, management or senior level coaching leadership experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 18 months direct Claims Subrogation handling experience Experience in a Claims Manager/Supervisor role Auto and/or Property Claims experience US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/27/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a Manager, Claims Operations to lead a team of subrogation specialists. This role leads Auto, Property or other Claims subrogation employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. There are multiple roles available with this posting. The candidates selected may lead a Property, Auto Responder, or Auto Demander subrogation team. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory, management or senior level coaching leadership experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 18 months direct Claims Subrogation handling experience Experience in a Claims Manager/Supervisor role Auto and/or Property Claims experience US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Salary Range: $54,000.00 - $82,000.00 per year. Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location. Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays. Application Window: This position is expected to remain open until 08-07-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration. Job Description: What does a Learning Experience Leader really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will: Set the standards and expectations through your conduct, work ethic, integrity, and character; Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement; Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs; Accomplish projects and motivate trainees through effective training; Continuously improve training programs and other learning opportunities across the organization; Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment; Act as the content expert, and maintain relevant training documents and training materials for training conducted; Develop and create effective induction programs; Monitor and review trainees' progress through questionnaires and discuss with their managers; Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages; Research and present new technologies and methodologies in workplace learning; and Ensure that all trainees adhere to the company's Code of Conduct. The Learning Experience Leader will support learning and development of our Roadside Assistance Specialist What does a Roadside Assistance Specialist really do? Think of yourself as someone who is responsible for ensuring that the transportation of our passengers is safe and effective and ensuring that our fleet operations can continue on their transportation missions with minimal delays. Imagine yourself as the "rescue expert" responsible for ensuring safe and secure troubleshooting and problem-solving of vehicle mission error types and other obstacles that may impede or prevent the successful completion of our passengers' rides. As a Roadside Assistance Specialist, you will: Maintain TaskUs's high standard of safety, inside and outside of the vehicle; Consistently demonstrate situational awareness, an understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment; Be the deputy for technology by communicating courteously always with management, engineers, and the public; Provides assistance to stranded motorists; Operate/Drive in single and or dual driving mode for 6-8 hours a day alone or with a co-driver, five days a week; able to sit still for long periods; Capable of responding quickly to changing and potentially high-pressure environments; Work mostly individually but also in small groups of 2-10 people; Monitor multiple software systems with constant focus; Maintains cleanliness of vehicle; Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations; Complete daily reports and document procedures and tests. Interact with the members of the public and educate them on self-driving technology. Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions. Operate onboard data recording computers; Comfortable riding as a passenger in a self-driving vehicle, where the driver may have little control over the vehicle's operations. Responsible for safely setting up driverless vehicles. Safely operates a non-autonomous vehicle while monitoring the location of a driverless vehicle(s). Responsible for the safe recovery of the autonomous vehicle which includes but is not limited to parking safely behind the driverless vehicle, setting up protection, disengaging the self-driving car, and driving the car to a safe location. Apply safety procedures to any situation involving the rescue of a self-driving car. Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination. Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing. Removes stalled vehicles from surface streets and lanes of travel, and removes vehicles from the lane once the situation has been stabilized Coordinates with local law enforcement agencies, as needed Respond to emergency roadside assistance calls based on the ETA provided and within appropriate SLAs Drive a safe vehicle to and from specified destinations safely and follow all state, and local laws, and DOT regulations Focuses on safety and compliance including the real-time reporting of any accidents, and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws Other duties as required. Requirements: Must be 21 years of age or older High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences; Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working Must have and maintain a valid state driver's license Valid driver's license with a clean driving record Minimum of 3 years of experience in professional driving on public roads. Additional experience is preferred; Proficient in Microsoft and Google applications A problem solver and critical thinker Follow well-defined methods, procedures, reports, forms, and competent aspects of the job Can present and facilitate a class discussion Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills Has excellent oral and written communication skills Can work in a flexible schedule including weekends, holidays, and longer hours Possess knowledge of and/or previous experience of driving in a professional setting, such as driving delivery trucks and operating safely within high-traffic or congested city zones and in small areas. Physical Requirements: Occasional standing, walking, and sitting. Long periods of sitting. . click apply for full job details
07/27/2026
Full time
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Salary Range: $54,000.00 - $82,000.00 per year. Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location. Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays. Application Window: This position is expected to remain open until 08-07-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration. Job Description: What does a Learning Experience Leader really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will: Set the standards and expectations through your conduct, work ethic, integrity, and character; Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement; Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs; Accomplish projects and motivate trainees through effective training; Continuously improve training programs and other learning opportunities across the organization; Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment; Act as the content expert, and maintain relevant training documents and training materials for training conducted; Develop and create effective induction programs; Monitor and review trainees' progress through questionnaires and discuss with their managers; Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages; Research and present new technologies and methodologies in workplace learning; and Ensure that all trainees adhere to the company's Code of Conduct. The Learning Experience Leader will support learning and development of our Roadside Assistance Specialist What does a Roadside Assistance Specialist really do? Think of yourself as someone who is responsible for ensuring that the transportation of our passengers is safe and effective and ensuring that our fleet operations can continue on their transportation missions with minimal delays. Imagine yourself as the "rescue expert" responsible for ensuring safe and secure troubleshooting and problem-solving of vehicle mission error types and other obstacles that may impede or prevent the successful completion of our passengers' rides. As a Roadside Assistance Specialist, you will: Maintain TaskUs's high standard of safety, inside and outside of the vehicle; Consistently demonstrate situational awareness, an understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment; Be the deputy for technology by communicating courteously always with management, engineers, and the public; Provides assistance to stranded motorists; Operate/Drive in single and or dual driving mode for 6-8 hours a day alone or with a co-driver, five days a week; able to sit still for long periods; Capable of responding quickly to changing and potentially high-pressure environments; Work mostly individually but also in small groups of 2-10 people; Monitor multiple software systems with constant focus; Maintains cleanliness of vehicle; Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations; Complete daily reports and document procedures and tests. Interact with the members of the public and educate them on self-driving technology. Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions. Operate onboard data recording computers; Comfortable riding as a passenger in a self-driving vehicle, where the driver may have little control over the vehicle's operations. Responsible for safely setting up driverless vehicles. Safely operates a non-autonomous vehicle while monitoring the location of a driverless vehicle(s). Responsible for the safe recovery of the autonomous vehicle which includes but is not limited to parking safely behind the driverless vehicle, setting up protection, disengaging the self-driving car, and driving the car to a safe location. Apply safety procedures to any situation involving the rescue of a self-driving car. Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination. Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing. Removes stalled vehicles from surface streets and lanes of travel, and removes vehicles from the lane once the situation has been stabilized Coordinates with local law enforcement agencies, as needed Respond to emergency roadside assistance calls based on the ETA provided and within appropriate SLAs Drive a safe vehicle to and from specified destinations safely and follow all state, and local laws, and DOT regulations Focuses on safety and compliance including the real-time reporting of any accidents, and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws Other duties as required. Requirements: Must be 21 years of age or older High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences; Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working Must have and maintain a valid state driver's license Valid driver's license with a clean driving record Minimum of 3 years of experience in professional driving on public roads. Additional experience is preferred; Proficient in Microsoft and Google applications A problem solver and critical thinker Follow well-defined methods, procedures, reports, forms, and competent aspects of the job Can present and facilitate a class discussion Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills Has excellent oral and written communication skills Can work in a flexible schedule including weekends, holidays, and longer hours Possess knowledge of and/or previous experience of driving in a professional setting, such as driving delivery trucks and operating safely within high-traffic or congested city zones and in small areas. Physical Requirements: Occasional standing, walking, and sitting. Long periods of sitting. . click apply for full job details
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Salary Range: $54,000.00 - $82,000.00 per year. Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location. Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays. Application Window: This position is expected to remain open until 08-03-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration. Job Description: What does a Learning Experience Leader really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will: Set the standards and expectations through your conduct, work ethic, integrity, and character; Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement; Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs; Accomplish projects and motivate trainees through effective training; Continuously improve training programs and other learning opportunities across the organization; Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment; Act as the content expert, and maintain relevant training documents and training materials for training conducted; Develop and create effective induction programs; Monitor and review trainees' progress through questionnaires and discuss with their managers; Audit trainees in field to ensure strict adherence to company policies Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages; Research and present new technologies and methodologies in workplace learning; and Ensure that all trainees adhere to the company's Code of Conduct. The Learning Experience Leader will support learning and development of our Roadside Assistance Specialist What does a Roadside Assistance Specialist really do? Think of yourself as someone who is responsible for ensuring that the transportation of our passengers is safe and effective and ensuring that our fleet operations can continue on their transportation missions with minimal delays. Imagine yourself as the "rescue expert" responsible for ensuring safe and secure troubleshooting and problem-solving of vehicle mission error types and other obstacles that may impede or prevent the successful completion of our passengers' rides. As a Roadside Assistance Specialist, you will: Maintain TaskUs's high standard of safety, inside and outside of the vehicle; Consistently demonstrate situational awareness, an understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment; Be the deputy for technology by communicating courteously always with management, engineers, and the public; Provides assistance to stranded motorists; Operate/Drive in single and or dual driving mode for 6-8 hours a day alone or with a co-driver, five days a week; able to sit still for long periods; Capable of responding quickly to changing and potentially high-pressure environments; Work mostly individually but also in small groups of 2-10 people; Monitor multiple software systems with constant focus; Maintains cleanliness of vehicle; Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations; Complete daily reports and document procedures and tests. Interact with the members of the public and educate them on self-driving technology. Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions. Operate onboard data recording computers; Comfortable riding as a passenger in a self-driving vehicle, where the driver may have little control over the vehicle's operations. Responsible for safely setting up driverless vehicles. Safely operates a non-autonomous vehicle while monitoring the location of a driverless vehicle(s). Responsible for the safe recovery of the autonomous vehicle which includes but is not limited to parking safely behind the driverless vehicle, setting up protection, disengaging the self-driving car, and driving the car to a safe location. Apply safety procedures to any situation involving the rescue of a self-driving car. Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination. Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing. Removes stalled vehicles from surface streets and lanes of travel, and removes vehicles from the lane once the situation has been stabilized Coordinates with local law enforcement agencies, as needed Respond to emergency roadside assistance calls based on the ETA provided and within appropriate SLAs Drive a safe vehicle to and from specified destinations safely and follow all state, and local laws, and DOT regulations Focuses on safety and compliance including the real-time reporting of any accidents, and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws Other duties as required. Requirements: Must be 21 years of age or older High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences; Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working Must have and maintain a valid state driver's license Valid driver's license with a clean driving record Minimum of 3 years of experience in professional driving on public roads. Additional experience is preferred; Proficient in Microsoft and Google applications A problem solver and critical thinker Follow well-defined methods, procedures, reports, forms, and competent aspects of the job Can present and facilitate a class discussion Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills Has excellent oral and written communication skills Can work in a flexible schedule including weekends, holidays, and longer hours Expected to function as a teammate, supporting production when needed Up to 25% travel required Possess knowledge of and/or previous experience of driving in a professional setting . click apply for full job details
07/27/2026
Full time
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Salary Range: $54,000.00 - $82,000.00 per year. Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location. Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays. Application Window: This position is expected to remain open until 08-03-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration. Job Description: What does a Learning Experience Leader really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will: Set the standards and expectations through your conduct, work ethic, integrity, and character; Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement; Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs; Accomplish projects and motivate trainees through effective training; Continuously improve training programs and other learning opportunities across the organization; Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment; Act as the content expert, and maintain relevant training documents and training materials for training conducted; Develop and create effective induction programs; Monitor and review trainees' progress through questionnaires and discuss with their managers; Audit trainees in field to ensure strict adherence to company policies Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages; Research and present new technologies and methodologies in workplace learning; and Ensure that all trainees adhere to the company's Code of Conduct. The Learning Experience Leader will support learning and development of our Roadside Assistance Specialist What does a Roadside Assistance Specialist really do? Think of yourself as someone who is responsible for ensuring that the transportation of our passengers is safe and effective and ensuring that our fleet operations can continue on their transportation missions with minimal delays. Imagine yourself as the "rescue expert" responsible for ensuring safe and secure troubleshooting and problem-solving of vehicle mission error types and other obstacles that may impede or prevent the successful completion of our passengers' rides. As a Roadside Assistance Specialist, you will: Maintain TaskUs's high standard of safety, inside and outside of the vehicle; Consistently demonstrate situational awareness, an understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment; Be the deputy for technology by communicating courteously always with management, engineers, and the public; Provides assistance to stranded motorists; Operate/Drive in single and or dual driving mode for 6-8 hours a day alone or with a co-driver, five days a week; able to sit still for long periods; Capable of responding quickly to changing and potentially high-pressure environments; Work mostly individually but also in small groups of 2-10 people; Monitor multiple software systems with constant focus; Maintains cleanliness of vehicle; Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations; Complete daily reports and document procedures and tests. Interact with the members of the public and educate them on self-driving technology. Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions. Operate onboard data recording computers; Comfortable riding as a passenger in a self-driving vehicle, where the driver may have little control over the vehicle's operations. Responsible for safely setting up driverless vehicles. Safely operates a non-autonomous vehicle while monitoring the location of a driverless vehicle(s). Responsible for the safe recovery of the autonomous vehicle which includes but is not limited to parking safely behind the driverless vehicle, setting up protection, disengaging the self-driving car, and driving the car to a safe location. Apply safety procedures to any situation involving the rescue of a self-driving car. Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination. Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing. Removes stalled vehicles from surface streets and lanes of travel, and removes vehicles from the lane once the situation has been stabilized Coordinates with local law enforcement agencies, as needed Respond to emergency roadside assistance calls based on the ETA provided and within appropriate SLAs Drive a safe vehicle to and from specified destinations safely and follow all state, and local laws, and DOT regulations Focuses on safety and compliance including the real-time reporting of any accidents, and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws Other duties as required. Requirements: Must be 21 years of age or older High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences; Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working Must have and maintain a valid state driver's license Valid driver's license with a clean driving record Minimum of 3 years of experience in professional driving on public roads. Additional experience is preferred; Proficient in Microsoft and Google applications A problem solver and critical thinker Follow well-defined methods, procedures, reports, forms, and competent aspects of the job Can present and facilitate a class discussion Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills Has excellent oral and written communication skills Can work in a flexible schedule including weekends, holidays, and longer hours Expected to function as a teammate, supporting production when needed Up to 25% travel required Possess knowledge of and/or previous experience of driving in a professional setting . click apply for full job details
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Salary Range: $54,000.00 - $82,000.00 per year. Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location. Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays. Application Window: This position is expected to remain open until 08-07-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration. Job Description: What does a Learning Experience Leader really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will: Set the standards and expectations through your conduct, work ethic, integrity, and character; Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement; Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs; Accomplish projects and motivate trainees through effective training; Continuously improve training programs and other learning opportunities across the organization; Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment; Act as the content expert, and maintain relevant training documents and training materials for training conducted; Develop and create effective induction programs; Monitor and review trainees' progress through questionnaires and discuss with their managers; Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages; Research and present new technologies and methodologies in workplace learning; and Ensure that all trainees adhere to the company's Code of Conduct. The Learning Experience Leader will support learning and development of our Roadside Assistance Specialist What does a Roadside Assistance Specialist really do? Think of yourself as someone who is responsible for ensuring that the transportation of our passengers is safe and effective and ensuring that our fleet operations can continue on their transportation missions with minimal delays. Imagine yourself as the "rescue expert" responsible for ensuring safe and secure troubleshooting and problem-solving of vehicle mission error types and other obstacles that may impede or prevent the successful completion of our passengers' rides. As a Roadside Assistance Specialist, you will: Maintain TaskUs's high standard of safety, inside and outside of the vehicle; Consistently demonstrate situational awareness, an understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment; Be the deputy for technology by communicating courteously always with management, engineers, and the public; Provides assistance to stranded motorists; Operate/Drive in single and or dual driving mode for 6-8 hours a day alone or with a co-driver, five days a week; able to sit still for long periods; Capable of responding quickly to changing and potentially high-pressure environments; Work mostly individually but also in small groups of 2-10 people; Monitor multiple software systems with constant focus; Maintains cleanliness of vehicle; Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations; Complete daily reports and document procedures and tests. Interact with the members of the public and educate them on self-driving technology. Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions. Operate onboard data recording computers; Comfortable riding as a passenger in a self-driving vehicle, where the driver may have little control over the vehicle's operations. Responsible for safely setting up driverless vehicles. Safely operates a non-autonomous vehicle while monitoring the location of a driverless vehicle(s). Responsible for the safe recovery of the autonomous vehicle which includes but is not limited to parking safely behind the driverless vehicle, setting up protection, disengaging the self-driving car, and driving the car to a safe location. Apply safety procedures to any situation involving the rescue of a self-driving car. Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination. Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing. Removes stalled vehicles from surface streets and lanes of travel, and removes vehicles from the lane once the situation has been stabilized Coordinates with local law enforcement agencies, as needed Respond to emergency roadside assistance calls based on the ETA provided and within appropriate SLAs Drive a safe vehicle to and from specified destinations safely and follow all state, and local laws, and DOT regulations Focuses on safety and compliance including the real-time reporting of any accidents, and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws Other duties as required. Requirements: Must be 21 years of age or older High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences; Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working Must have and maintain a valid state driver's license Valid driver's license with a clean driving record Minimum of 3 years of experience in professional driving on public roads. Additional experience is preferred; Proficient in Microsoft and Google applications A problem solver and critical thinker Follow well-defined methods, procedures, reports, forms, and competent aspects of the job Can present and facilitate a class discussion Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills Has excellent oral and written communication skills Can work in a flexible schedule including weekends, holidays, and longer hours Possess knowledge of and/or previous experience of driving in a professional setting, such as driving delivery trucks and operating safely within high-traffic or congested city zones and in small areas. Physical Requirements: Occasional standing, walking, and sitting. Long periods of sitting. . click apply for full job details
07/27/2026
Full time
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Salary Range: $54,000.00 - $82,000.00 per year. Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location. Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays. Application Window: This position is expected to remain open until 08-07-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration. Job Description: What does a Learning Experience Leader really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will: Set the standards and expectations through your conduct, work ethic, integrity, and character; Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement; Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs; Accomplish projects and motivate trainees through effective training; Continuously improve training programs and other learning opportunities across the organization; Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment; Act as the content expert, and maintain relevant training documents and training materials for training conducted; Develop and create effective induction programs; Monitor and review trainees' progress through questionnaires and discuss with their managers; Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages; Research and present new technologies and methodologies in workplace learning; and Ensure that all trainees adhere to the company's Code of Conduct. The Learning Experience Leader will support learning and development of our Roadside Assistance Specialist What does a Roadside Assistance Specialist really do? Think of yourself as someone who is responsible for ensuring that the transportation of our passengers is safe and effective and ensuring that our fleet operations can continue on their transportation missions with minimal delays. Imagine yourself as the "rescue expert" responsible for ensuring safe and secure troubleshooting and problem-solving of vehicle mission error types and other obstacles that may impede or prevent the successful completion of our passengers' rides. As a Roadside Assistance Specialist, you will: Maintain TaskUs's high standard of safety, inside and outside of the vehicle; Consistently demonstrate situational awareness, an understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment; Be the deputy for technology by communicating courteously always with management, engineers, and the public; Provides assistance to stranded motorists; Operate/Drive in single and or dual driving mode for 6-8 hours a day alone or with a co-driver, five days a week; able to sit still for long periods; Capable of responding quickly to changing and potentially high-pressure environments; Work mostly individually but also in small groups of 2-10 people; Monitor multiple software systems with constant focus; Maintains cleanliness of vehicle; Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations; Complete daily reports and document procedures and tests. Interact with the members of the public and educate them on self-driving technology. Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions. Operate onboard data recording computers; Comfortable riding as a passenger in a self-driving vehicle, where the driver may have little control over the vehicle's operations. Responsible for safely setting up driverless vehicles. Safely operates a non-autonomous vehicle while monitoring the location of a driverless vehicle(s). Responsible for the safe recovery of the autonomous vehicle which includes but is not limited to parking safely behind the driverless vehicle, setting up protection, disengaging the self-driving car, and driving the car to a safe location. Apply safety procedures to any situation involving the rescue of a self-driving car. Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination. Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing. Removes stalled vehicles from surface streets and lanes of travel, and removes vehicles from the lane once the situation has been stabilized Coordinates with local law enforcement agencies, as needed Respond to emergency roadside assistance calls based on the ETA provided and within appropriate SLAs Drive a safe vehicle to and from specified destinations safely and follow all state, and local laws, and DOT regulations Focuses on safety and compliance including the real-time reporting of any accidents, and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws Other duties as required. Requirements: Must be 21 years of age or older High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences; Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working Must have and maintain a valid state driver's license Valid driver's license with a clean driving record Minimum of 3 years of experience in professional driving on public roads. Additional experience is preferred; Proficient in Microsoft and Google applications A problem solver and critical thinker Follow well-defined methods, procedures, reports, forms, and competent aspects of the job Can present and facilitate a class discussion Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills Has excellent oral and written communication skills Can work in a flexible schedule including weekends, holidays, and longer hours Possess knowledge of and/or previous experience of driving in a professional setting, such as driving delivery trucks and operating safely within high-traffic or congested city zones and in small areas. Physical Requirements: Occasional standing, walking, and sitting. Long periods of sitting. . click apply for full job details
Job Description About Us Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. What You Will Do The Construction Project Executive position is integral to our Building Solutions, North America division. In response to our expanding operations, we are introducing this role within our team. We seek a highly experienced Construction Project Executive to serve as the subject matter expert for larger, complex construction projects, spearheading and managing these initiatives effectively. Under broad guidance, this role oversees the comprehensive performance of Johnson Controls' extensive construction projects. The position entails organizing the development of programs, crafting management plans, and tracking progress against established benchmarks. It also involves identifying necessary actions to address deviations from the plan, adhering to Johnson Controls' standardized practices and protocols. The executive will advocate for Johnson Controls' interests to surpass customer satisfaction and ensure compliance with safety program requirements. This is a remote U.S.-based position that may require travel throughout the country as needed. How You Will Do It Serve as the principal leader for the overall program and associated Project Delivery Teams. Collaborate with Project Sponsors, Business Development, Project Development, and Project Delivery Teams to identify and achieve program goals. Hold overall responsibility for the Project Management Plan. Be proactive and vigilant, addressing business practices that result in negative outcomes (e.g., insufficient schedules, delayed buy-outs, submittal approvals, invoice approvals, workforce issues). Manage risks and coordinate with Project Delivery Teams to formulate project recovery plans. Guide the project team and evaluate training needs to nurture future project leaders. Ensure accurate and timely reporting of assigned projects through operational and financial systems. Deliver presentations to Executive Management concerning current and projected performance. Assess and review overarching subcontracting strategies. Maintain relationships with key management figures of major subcontractors. Oversee monthly performance assessments of strategic programs via the CM Project Enterprise System and report findings to management. Exercise overall responsibility for scope management (planning, definition, verification, change control) processes. Coordinate with Corporate and Regional Installation Managers to allocate resources effectively to meet program goals. Manage overall program asset management, including collections, cost control, progress billings, and payables. Ensure project documentation complies with contract specifications. Actively seek and leverage opportunities to enhance customer satisfaction and strengthen client relationships. What We Look For Required Bachelor's degree in Construction, Civil, Mechanical, Electrical Engineering, Construction Management, or a related field. Expertise in Construction Management processes. 15 to 20 years of direct Project Management/Construction Management experience in the Building Construction Industry. Proven advanced skills in Construction/Project Management with the ability to oversee large projects, programs, and portfolios exceeding $50MM, including experience managing diverse simultaneous challenges across various disciplines. A demonstrated history of managing complex projects within time constraints and budgetary limits. Capability to oversee, coordinate, and supervise the construction process from concept to completion. In-depth understanding of contract language and project accounting. Strong written and verbal communication skills. Exceptional presentation skills, able to engage large audiences effectively. Able to lead and direct diverse teams successfully. Familiarity with Federal and State procurement requirements is advantageous. Possess interpersonal skills that foster collaboration with Owners, Architects, Engineers, and other stakeholders involved in the planning and design process. Proficient with standard construction industry software, including Primavera P6, MS Project, and project reporting applications. Strong proficiency in MS Office (Excel, Word, PowerPoint), Adobe Writer, Visio, and basic Windows environment. Preferred Master's degree. Professional registration is preferred. Certification as a PMI Project Management Professional (PMP) is desired. Certification as a CM Professional from the Construction Management Association of America (CMAA) or as a Professional Constructor from the American Institute of Constructors, along with professional recognition in selected industries, is desired. Understanding of military chain of command structure and necessary interactions with elected and appointed government officials is a plus. HIRING SALARY RANGE: $100,000-150,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at -us
07/27/2026
Full time
Job Description About Us Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. What You Will Do The Construction Project Executive position is integral to our Building Solutions, North America division. In response to our expanding operations, we are introducing this role within our team. We seek a highly experienced Construction Project Executive to serve as the subject matter expert for larger, complex construction projects, spearheading and managing these initiatives effectively. Under broad guidance, this role oversees the comprehensive performance of Johnson Controls' extensive construction projects. The position entails organizing the development of programs, crafting management plans, and tracking progress against established benchmarks. It also involves identifying necessary actions to address deviations from the plan, adhering to Johnson Controls' standardized practices and protocols. The executive will advocate for Johnson Controls' interests to surpass customer satisfaction and ensure compliance with safety program requirements. This is a remote U.S.-based position that may require travel throughout the country as needed. How You Will Do It Serve as the principal leader for the overall program and associated Project Delivery Teams. Collaborate with Project Sponsors, Business Development, Project Development, and Project Delivery Teams to identify and achieve program goals. Hold overall responsibility for the Project Management Plan. Be proactive and vigilant, addressing business practices that result in negative outcomes (e.g., insufficient schedules, delayed buy-outs, submittal approvals, invoice approvals, workforce issues). Manage risks and coordinate with Project Delivery Teams to formulate project recovery plans. Guide the project team and evaluate training needs to nurture future project leaders. Ensure accurate and timely reporting of assigned projects through operational and financial systems. Deliver presentations to Executive Management concerning current and projected performance. Assess and review overarching subcontracting strategies. Maintain relationships with key management figures of major subcontractors. Oversee monthly performance assessments of strategic programs via the CM Project Enterprise System and report findings to management. Exercise overall responsibility for scope management (planning, definition, verification, change control) processes. Coordinate with Corporate and Regional Installation Managers to allocate resources effectively to meet program goals. Manage overall program asset management, including collections, cost control, progress billings, and payables. Ensure project documentation complies with contract specifications. Actively seek and leverage opportunities to enhance customer satisfaction and strengthen client relationships. What We Look For Required Bachelor's degree in Construction, Civil, Mechanical, Electrical Engineering, Construction Management, or a related field. Expertise in Construction Management processes. 15 to 20 years of direct Project Management/Construction Management experience in the Building Construction Industry. Proven advanced skills in Construction/Project Management with the ability to oversee large projects, programs, and portfolios exceeding $50MM, including experience managing diverse simultaneous challenges across various disciplines. A demonstrated history of managing complex projects within time constraints and budgetary limits. Capability to oversee, coordinate, and supervise the construction process from concept to completion. In-depth understanding of contract language and project accounting. Strong written and verbal communication skills. Exceptional presentation skills, able to engage large audiences effectively. Able to lead and direct diverse teams successfully. Familiarity with Federal and State procurement requirements is advantageous. Possess interpersonal skills that foster collaboration with Owners, Architects, Engineers, and other stakeholders involved in the planning and design process. Proficient with standard construction industry software, including Primavera P6, MS Project, and project reporting applications. Strong proficiency in MS Office (Excel, Word, PowerPoint), Adobe Writer, Visio, and basic Windows environment. Preferred Master's degree. Professional registration is preferred. Certification as a PMI Project Management Professional (PMP) is desired. Certification as a CM Professional from the Construction Management Association of America (CMAA) or as a Professional Constructor from the American Institute of Constructors, along with professional recognition in selected industries, is desired. Understanding of military chain of command structure and necessary interactions with elected and appointed government officials is a plus. HIRING SALARY RANGE: $100,000-150,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at -us
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Salary Range: $54,000.00 - $82,000.00 per year. Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location. Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays. Application Window: This position is expected to remain open until 08-07-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration. Job Description: What does a Learning Experience Leader really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will: Set the standards and expectations through your conduct, work ethic, integrity, and character; Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement; Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs; Accomplish projects and motivate trainees through effective training; Continuously improve training programs and other learning opportunities across the organization; Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment; Act as the content expert, and maintain relevant training documents and training materials for training conducted; Develop and create effective induction programs; Monitor and review trainees' progress through questionnaires and discuss with their managers; Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages; Research and present new technologies and methodologies in workplace learning; and Ensure that all trainees adhere to the company's Code of Conduct. The Learning Experience Leader will support learning and development of our Roadside Assistance Specialist What does a Roadside Assistance Specialist really do? Think of yourself as someone who is responsible for ensuring that the transportation of our passengers is safe and effective and ensuring that our fleet operations can continue on their transportation missions with minimal delays. Imagine yourself as the "rescue expert" responsible for ensuring safe and secure troubleshooting and problem-solving of vehicle mission error types and other obstacles that may impede or prevent the successful completion of our passengers' rides. As a Roadside Assistance Specialist, you will: Maintain TaskUs's high standard of safety, inside and outside of the vehicle; Consistently demonstrate situational awareness, an understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment; Be the deputy for technology by communicating courteously always with management, engineers, and the public; Provides assistance to stranded motorists; Operate/Drive in single and or dual driving mode for 6-8 hours a day alone or with a co-driver, five days a week; able to sit still for long periods; Capable of responding quickly to changing and potentially high-pressure environments; Work mostly individually but also in small groups of 2-10 people; Monitor multiple software systems with constant focus; Maintains cleanliness of vehicle; Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations; Complete daily reports and document procedures and tests. Interact with the members of the public and educate them on self-driving technology. Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions. Operate onboard data recording computers; Comfortable riding as a passenger in a self-driving vehicle, where the driver may have little control over the vehicle's operations. Responsible for safely setting up driverless vehicles. Safely operates a non-autonomous vehicle while monitoring the location of a driverless vehicle(s). Responsible for the safe recovery of the autonomous vehicle which includes but is not limited to parking safely behind the driverless vehicle, setting up protection, disengaging the self-driving car, and driving the car to a safe location. Apply safety procedures to any situation involving the rescue of a self-driving car. Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination. Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing. Removes stalled vehicles from surface streets and lanes of travel, and removes vehicles from the lane once the situation has been stabilized Coordinates with local law enforcement agencies, as needed Respond to emergency roadside assistance calls based on the ETA provided and within appropriate SLAs Drive a safe vehicle to and from specified destinations safely and follow all state, and local laws, and DOT regulations Focuses on safety and compliance including the real-time reporting of any accidents, and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws Other duties as required. Requirements: Must be 21 years of age or older High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences; Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working Must have and maintain a valid state driver's license Valid driver's license with a clean driving record Minimum of 3 years of experience in professional driving on public roads. Additional experience is preferred; Proficient in Microsoft and Google applications A problem solver and critical thinker Follow well-defined methods, procedures, reports, forms, and competent aspects of the job Can present and facilitate a class discussion Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills Has excellent oral and written communication skills Can work in a flexible schedule including weekends, holidays, and longer hours Possess knowledge of and/or previous experience of driving in a professional setting, such as driving delivery trucks and operating safely within high-traffic or congested city zones and in small areas. Physical Requirements: Occasional standing, walking, and sitting. Long periods of sitting. . click apply for full job details
07/27/2026
Full time
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Salary Range: $54,000.00 - $82,000.00 per year. Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location. Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays. Application Window: This position is expected to remain open until 08-07-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration. Job Description: What does a Learning Experience Leader really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will: Set the standards and expectations through your conduct, work ethic, integrity, and character; Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement; Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs; Accomplish projects and motivate trainees through effective training; Continuously improve training programs and other learning opportunities across the organization; Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment; Act as the content expert, and maintain relevant training documents and training materials for training conducted; Develop and create effective induction programs; Monitor and review trainees' progress through questionnaires and discuss with their managers; Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages; Research and present new technologies and methodologies in workplace learning; and Ensure that all trainees adhere to the company's Code of Conduct. The Learning Experience Leader will support learning and development of our Roadside Assistance Specialist What does a Roadside Assistance Specialist really do? Think of yourself as someone who is responsible for ensuring that the transportation of our passengers is safe and effective and ensuring that our fleet operations can continue on their transportation missions with minimal delays. Imagine yourself as the "rescue expert" responsible for ensuring safe and secure troubleshooting and problem-solving of vehicle mission error types and other obstacles that may impede or prevent the successful completion of our passengers' rides. As a Roadside Assistance Specialist, you will: Maintain TaskUs's high standard of safety, inside and outside of the vehicle; Consistently demonstrate situational awareness, an understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment; Be the deputy for technology by communicating courteously always with management, engineers, and the public; Provides assistance to stranded motorists; Operate/Drive in single and or dual driving mode for 6-8 hours a day alone or with a co-driver, five days a week; able to sit still for long periods; Capable of responding quickly to changing and potentially high-pressure environments; Work mostly individually but also in small groups of 2-10 people; Monitor multiple software systems with constant focus; Maintains cleanliness of vehicle; Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations; Complete daily reports and document procedures and tests. Interact with the members of the public and educate them on self-driving technology. Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions. Operate onboard data recording computers; Comfortable riding as a passenger in a self-driving vehicle, where the driver may have little control over the vehicle's operations. Responsible for safely setting up driverless vehicles. Safely operates a non-autonomous vehicle while monitoring the location of a driverless vehicle(s). Responsible for the safe recovery of the autonomous vehicle which includes but is not limited to parking safely behind the driverless vehicle, setting up protection, disengaging the self-driving car, and driving the car to a safe location. Apply safety procedures to any situation involving the rescue of a self-driving car. Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination. Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing. Removes stalled vehicles from surface streets and lanes of travel, and removes vehicles from the lane once the situation has been stabilized Coordinates with local law enforcement agencies, as needed Respond to emergency roadside assistance calls based on the ETA provided and within appropriate SLAs Drive a safe vehicle to and from specified destinations safely and follow all state, and local laws, and DOT regulations Focuses on safety and compliance including the real-time reporting of any accidents, and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws Other duties as required. Requirements: Must be 21 years of age or older High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences; Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working Must have and maintain a valid state driver's license Valid driver's license with a clean driving record Minimum of 3 years of experience in professional driving on public roads. Additional experience is preferred; Proficient in Microsoft and Google applications A problem solver and critical thinker Follow well-defined methods, procedures, reports, forms, and competent aspects of the job Can present and facilitate a class discussion Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills Has excellent oral and written communication skills Can work in a flexible schedule including weekends, holidays, and longer hours Possess knowledge of and/or previous experience of driving in a professional setting, such as driving delivery trucks and operating safely within high-traffic or congested city zones and in small areas. Physical Requirements: Occasional standing, walking, and sitting. Long periods of sitting. . click apply for full job details
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Salary Range: $54,000.00 - $82,000.00 per year. Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location. Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays. Application Window: This position is expected to remain open until 08-03-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration. Job Description: What does a Learning Experience Leader really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will: Set the standards and expectations through your conduct, work ethic, integrity, and character; Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement; Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs; Accomplish projects and motivate trainees through effective training; Continuously improve training programs and other learning opportunities across the organization; Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment; Act as the content expert, and maintain relevant training documents and training materials for training conducted; Develop and create effective induction programs; Monitor and review trainees' progress through questionnaires and discuss with their managers; Audit trainees in field to ensure strict adherence to company policies Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages; Research and present new technologies and methodologies in workplace learning; and Ensure that all trainees adhere to the company's Code of Conduct. The Learning Experience Leader will support learning and development of our Roadside Assistance Specialist What does a Roadside Assistance Specialist really do? Think of yourself as someone who is responsible for ensuring that the transportation of our passengers is safe and effective and ensuring that our fleet operations can continue on their transportation missions with minimal delays. Imagine yourself as the "rescue expert" responsible for ensuring safe and secure troubleshooting and problem-solving of vehicle mission error types and other obstacles that may impede or prevent the successful completion of our passengers' rides. As a Roadside Assistance Specialist, you will: Maintain TaskUs's high standard of safety, inside and outside of the vehicle; Consistently demonstrate situational awareness, an understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment; Be the deputy for technology by communicating courteously always with management, engineers, and the public; Provides assistance to stranded motorists; Operate/Drive in single and or dual driving mode for 6-8 hours a day alone or with a co-driver, five days a week; able to sit still for long periods; Capable of responding quickly to changing and potentially high-pressure environments; Work mostly individually but also in small groups of 2-10 people; Monitor multiple software systems with constant focus; Maintains cleanliness of vehicle; Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations; Complete daily reports and document procedures and tests. Interact with the members of the public and educate them on self-driving technology. Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions. Operate onboard data recording computers; Comfortable riding as a passenger in a self-driving vehicle, where the driver may have little control over the vehicle's operations. Responsible for safely setting up driverless vehicles. Safely operates a non-autonomous vehicle while monitoring the location of a driverless vehicle(s). Responsible for the safe recovery of the autonomous vehicle which includes but is not limited to parking safely behind the driverless vehicle, setting up protection, disengaging the self-driving car, and driving the car to a safe location. Apply safety procedures to any situation involving the rescue of a self-driving car. Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination. Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing. Removes stalled vehicles from surface streets and lanes of travel, and removes vehicles from the lane once the situation has been stabilized Coordinates with local law enforcement agencies, as needed Respond to emergency roadside assistance calls based on the ETA provided and within appropriate SLAs Drive a safe vehicle to and from specified destinations safely and follow all state, and local laws, and DOT regulations Focuses on safety and compliance including the real-time reporting of any accidents, and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws Other duties as required. Requirements: Must be 21 years of age or older High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences; Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working Must have and maintain a valid state driver's license Valid driver's license with a clean driving record Minimum of 3 years of experience in professional driving on public roads. Additional experience is preferred; Proficient in Microsoft and Google applications A problem solver and critical thinker Follow well-defined methods, procedures, reports, forms, and competent aspects of the job Can present and facilitate a class discussion Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills Has excellent oral and written communication skills Can work in a flexible schedule including weekends, holidays, and longer hours Expected to function as a teammate, supporting production when needed Up to 25% travel required Possess knowledge of and/or previous experience of driving in a professional setting . click apply for full job details
07/27/2026
Full time
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Salary Range: $54,000.00 - $82,000.00 per year. Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location. Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays. Application Window: This position is expected to remain open until 08-03-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration. Job Description: What does a Learning Experience Leader really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will: Set the standards and expectations through your conduct, work ethic, integrity, and character; Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement; Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs; Accomplish projects and motivate trainees through effective training; Continuously improve training programs and other learning opportunities across the organization; Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment; Act as the content expert, and maintain relevant training documents and training materials for training conducted; Develop and create effective induction programs; Monitor and review trainees' progress through questionnaires and discuss with their managers; Audit trainees in field to ensure strict adherence to company policies Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages; Research and present new technologies and methodologies in workplace learning; and Ensure that all trainees adhere to the company's Code of Conduct. The Learning Experience Leader will support learning and development of our Roadside Assistance Specialist What does a Roadside Assistance Specialist really do? Think of yourself as someone who is responsible for ensuring that the transportation of our passengers is safe and effective and ensuring that our fleet operations can continue on their transportation missions with minimal delays. Imagine yourself as the "rescue expert" responsible for ensuring safe and secure troubleshooting and problem-solving of vehicle mission error types and other obstacles that may impede or prevent the successful completion of our passengers' rides. As a Roadside Assistance Specialist, you will: Maintain TaskUs's high standard of safety, inside and outside of the vehicle; Consistently demonstrate situational awareness, an understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment; Be the deputy for technology by communicating courteously always with management, engineers, and the public; Provides assistance to stranded motorists; Operate/Drive in single and or dual driving mode for 6-8 hours a day alone or with a co-driver, five days a week; able to sit still for long periods; Capable of responding quickly to changing and potentially high-pressure environments; Work mostly individually but also in small groups of 2-10 people; Monitor multiple software systems with constant focus; Maintains cleanliness of vehicle; Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations; Complete daily reports and document procedures and tests. Interact with the members of the public and educate them on self-driving technology. Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions. Operate onboard data recording computers; Comfortable riding as a passenger in a self-driving vehicle, where the driver may have little control over the vehicle's operations. Responsible for safely setting up driverless vehicles. Safely operates a non-autonomous vehicle while monitoring the location of a driverless vehicle(s). Responsible for the safe recovery of the autonomous vehicle which includes but is not limited to parking safely behind the driverless vehicle, setting up protection, disengaging the self-driving car, and driving the car to a safe location. Apply safety procedures to any situation involving the rescue of a self-driving car. Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination. Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing. Removes stalled vehicles from surface streets and lanes of travel, and removes vehicles from the lane once the situation has been stabilized Coordinates with local law enforcement agencies, as needed Respond to emergency roadside assistance calls based on the ETA provided and within appropriate SLAs Drive a safe vehicle to and from specified destinations safely and follow all state, and local laws, and DOT regulations Focuses on safety and compliance including the real-time reporting of any accidents, and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws Other duties as required. Requirements: Must be 21 years of age or older High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences; Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working Must have and maintain a valid state driver's license Valid driver's license with a clean driving record Minimum of 3 years of experience in professional driving on public roads. Additional experience is preferred; Proficient in Microsoft and Google applications A problem solver and critical thinker Follow well-defined methods, procedures, reports, forms, and competent aspects of the job Can present and facilitate a class discussion Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills Has excellent oral and written communication skills Can work in a flexible schedule including weekends, holidays, and longer hours Expected to function as a teammate, supporting production when needed Up to 25% travel required Possess knowledge of and/or previous experience of driving in a professional setting . click apply for full job details
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. Manages and is accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Execute process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and procedures. What you'll do: Inspects and reviews quality of property claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creating conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims. Experience handling water loss claims. Knowledge of property claims contracts and interpretation of case law. Residential construction experience. Knowledge of Xactimate, XactAnalysis and XactContents. Experience handling catastrophe claims. CPCU or other insurance industry designation. Current or prior L4A participant. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $103,450 - $186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/27/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. Manages and is accountable for property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Execute process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and procedures. What you'll do: Inspects and reviews quality of property claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creating conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 5 years of property claims experience handling moderate severity Homeowners or Dwelling claims. Experience handling water loss claims. Knowledge of property claims contracts and interpretation of case law. Residential construction experience. Knowledge of Xactimate, XactAnalysis and XactContents. Experience handling catastrophe claims. CPCU or other insurance industry designation. Current or prior L4A participant. US military experience gained through military service or gained as a military spouse / domestic partner. Compensation range: The salary range for this position is: $103,450 - $186,210. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Salary Range: $54,000.00 - $82,000.00 per year. Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location. Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays. Application Window: This position is expected to remain open until 08-03-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration. Job Description: What does a Learning Experience Leader really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will: Set the standards and expectations through your conduct, work ethic, integrity, and character; Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement; Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs; Accomplish projects and motivate trainees through effective training; Continuously improve training programs and other learning opportunities across the organization; Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment; Act as the content expert, and maintain relevant training documents and training materials for training conducted; Develop and create effective induction programs; Monitor and review trainees' progress through questionnaires and discuss with their managers; Audit trainees in field to ensure strict adherence to company policies Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages; Research and present new technologies and methodologies in workplace learning; and Ensure that all trainees adhere to the company's Code of Conduct. The Learning Experience Leader will support learning and development of our Roadside Assistance Specialist What does a Roadside Assistance Specialist really do? Think of yourself as someone who is responsible for ensuring that the transportation of our passengers is safe and effective and ensuring that our fleet operations can continue on their transportation missions with minimal delays. Imagine yourself as the "rescue expert" responsible for ensuring safe and secure troubleshooting and problem-solving of vehicle mission error types and other obstacles that may impede or prevent the successful completion of our passengers' rides. As a Roadside Assistance Specialist, you will: Maintain TaskUs's high standard of safety, inside and outside of the vehicle; Consistently demonstrate situational awareness, an understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment; Be the deputy for technology by communicating courteously always with management, engineers, and the public; Provides assistance to stranded motorists; Operate/Drive in single and or dual driving mode for 6-8 hours a day alone or with a co-driver, five days a week; able to sit still for long periods; Capable of responding quickly to changing and potentially high-pressure environments; Work mostly individually but also in small groups of 2-10 people; Monitor multiple software systems with constant focus; Maintains cleanliness of vehicle; Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations; Complete daily reports and document procedures and tests. Interact with the members of the public and educate them on self-driving technology. Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions. Operate onboard data recording computers; Comfortable riding as a passenger in a self-driving vehicle, where the driver may have little control over the vehicle's operations. Responsible for safely setting up driverless vehicles. Safely operates a non-autonomous vehicle while monitoring the location of a driverless vehicle(s). Responsible for the safe recovery of the autonomous vehicle which includes but is not limited to parking safely behind the driverless vehicle, setting up protection, disengaging the self-driving car, and driving the car to a safe location. Apply safety procedures to any situation involving the rescue of a self-driving car. Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination. Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing. Removes stalled vehicles from surface streets and lanes of travel, and removes vehicles from the lane once the situation has been stabilized Coordinates with local law enforcement agencies, as needed Respond to emergency roadside assistance calls based on the ETA provided and within appropriate SLAs Drive a safe vehicle to and from specified destinations safely and follow all state, and local laws, and DOT regulations Focuses on safety and compliance including the real-time reporting of any accidents, and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws Other duties as required. Requirements: Must be 21 years of age or older High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences; Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working Must have and maintain a valid state driver's license Valid driver's license with a clean driving record Minimum of 3 years of experience in professional driving on public roads. Additional experience is preferred; Proficient in Microsoft and Google applications A problem solver and critical thinker Follow well-defined methods, procedures, reports, forms, and competent aspects of the job Can present and facilitate a class discussion Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills Has excellent oral and written communication skills Can work in a flexible schedule including weekends, holidays, and longer hours Expected to function as a teammate, supporting production when needed Up to 25% travel required Possess knowledge of and/or previous experience of driving in a professional setting . click apply for full job details
07/27/2026
Full time
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Salary Range: $54,000.00 - $82,000.00 per year. Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location. Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays. Application Window: This position is expected to remain open until 08-03-2026 . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration. Job Description: What does a Learning Experience Leader really do? Think of yourself as someone who will create and maintain a positive and professional learning environment in the organization. Imagine yourself going to work with one thing on your mind: you will design and expand training and development programs. These programs should be aligned with product-specific training methodologies and initiatives. As a Learning Experience Leader, you will: Set the standards and expectations through your conduct, work ethic, integrity, and character; Create and deliver end-user, partner, and distributor training which includes curriculum, training, and exams for all general preparatory courses prior to enterprise endorsement; Deliver technical preparatory training covering basic skill requirements as identified by enterprise needs; Accomplish projects and motivate trainees through effective training; Continuously improve training programs and other learning opportunities across the organization; Amend and revise programs as necessary for them to adapt to the changes occurring in the work environment; Act as the content expert, and maintain relevant training documents and training materials for training conducted; Develop and create effective induction programs; Monitor and review trainees' progress through questionnaires and discuss with their managers; Audit trainees in field to ensure strict adherence to company policies Ensure that statutory training requirements are met, understand e-learning techniques and identify where they are relevant, and be involved in the creation and/or delivery of e-learning packages; Research and present new technologies and methodologies in workplace learning; and Ensure that all trainees adhere to the company's Code of Conduct. The Learning Experience Leader will support learning and development of our Roadside Assistance Specialist What does a Roadside Assistance Specialist really do? Think of yourself as someone who is responsible for ensuring that the transportation of our passengers is safe and effective and ensuring that our fleet operations can continue on their transportation missions with minimal delays. Imagine yourself as the "rescue expert" responsible for ensuring safe and secure troubleshooting and problem-solving of vehicle mission error types and other obstacles that may impede or prevent the successful completion of our passengers' rides. As a Roadside Assistance Specialist, you will: Maintain TaskUs's high standard of safety, inside and outside of the vehicle; Consistently demonstrate situational awareness, an understanding of the technology in his/her care, and a willingness to constantly adjust to changes in the environment; Be the deputy for technology by communicating courteously always with management, engineers, and the public; Provides assistance to stranded motorists; Operate/Drive in single and or dual driving mode for 6-8 hours a day alone or with a co-driver, five days a week; able to sit still for long periods; Capable of responding quickly to changing and potentially high-pressure environments; Work mostly individually but also in small groups of 2-10 people; Monitor multiple software systems with constant focus; Maintains cleanliness of vehicle; Provide concise, clear, and accurate verbal and written feedback regarding the vehicle's operations; Complete daily reports and document procedures and tests. Interact with the members of the public and educate them on self-driving technology. Operate self-driving vehicles on both defined and undefined routes, including a variety of environmental conditions. Operate onboard data recording computers; Comfortable riding as a passenger in a self-driving vehicle, where the driver may have little control over the vehicle's operations. Responsible for safely setting up driverless vehicles. Safely operates a non-autonomous vehicle while monitoring the location of a driverless vehicle(s). Responsible for the safe recovery of the autonomous vehicle which includes but is not limited to parking safely behind the driverless vehicle, setting up protection, disengaging the self-driving car, and driving the car to a safe location. Apply safety procedures to any situation involving the rescue of a self-driving car. Exercise excellent customer service while assisting passengers of the driverless vehicle to disembark, board the rescue vehicle, and safely drive passengers to their destination. Comply with TaskUs's Autonomous Vehicle Division zero-tolerance policy regarding the use of alcohol or drugs by self-driving vehicle operators during a shift, including randomized drug testing. Removes stalled vehicles from surface streets and lanes of travel, and removes vehicles from the lane once the situation has been stabilized Coordinates with local law enforcement agencies, as needed Respond to emergency roadside assistance calls based on the ETA provided and within appropriate SLAs Drive a safe vehicle to and from specified destinations safely and follow all state, and local laws, and DOT regulations Focuses on safety and compliance including the real-time reporting of any accidents, and incidents encountered on the road, monitoring of road conditions, and following all applicable traffic laws Other duties as required. Requirements: Must be 21 years of age or older High School Diploma or GED required. Four-year college degree (preferred) in a related field like industrial or applied sciences; Meets driver requirements, including driving record and criminal history under applicable regulations and laws in the state(s) in which the self-driving vehicle monitor will be working Must have and maintain a valid state driver's license Valid driver's license with a clean driving record Minimum of 3 years of experience in professional driving on public roads. Additional experience is preferred; Proficient in Microsoft and Google applications A problem solver and critical thinker Follow well-defined methods, procedures, reports, forms, and competent aspects of the job Can present and facilitate a class discussion Energetic, enthusiastic, and creative-can think outside the box with different ways to motivate and engage an audience With strong interpersonal, conflict management, mentoring, organizational, project management, and influencing skills Has excellent oral and written communication skills Can work in a flexible schedule including weekends, holidays, and longer hours Expected to function as a teammate, supporting production when needed Up to 25% travel required Possess knowledge of and/or previous experience of driving in a professional setting . click apply for full job details
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a Manager, Claims Operations to lead a team of subrogation specialists. This role leads Auto, Property or other Claims subrogation employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. There are multiple roles available with this posting. The candidates selected may lead a Property, Auto Responder, or Auto Demander subrogation team. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory, management or senior level coaching leadership experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 18 months direct Claims Subrogation handling experience Experience in a Claims Manager/Supervisor role Auto and/or Property Claims experience US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/26/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are seeking a Manager, Claims Operations to lead a team of subrogation specialists. This role leads Auto, Property or other Claims subrogation employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develops engaged employees through regular coaching and feedback to deliver business results. Executes process improvements, provides feedback on the process and leads organizational process changes. Drives execution of operational risk management, regulatory compliance training, policies and, procedures. There are multiple roles available with this posting. The candidates selected may lead a Property, Auto Responder, or Auto Demander subrogation team. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory, management or senior level coaching leadership experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: 18 months direct Claims Subrogation handling experience Experience in a Claims Manager/Supervisor role Auto and/or Property Claims experience US military experience gained through military service or gained as a military spouse / domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Manager, Claims Operations, you will lead and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Execute process improvements, provide feedback on the process and leads organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Colorado Springs, CO. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current experience as a Claims Manager/Supervisor. 2+ years of experience handling total loss claims. 2+ years handling complex non-Injury auto coverage and liability decisioning. 2+ years physical damage and/or auto injury claims experience. Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals. US military experience through military service or a military spouse/domestic partner. Salary: The salary range for this position is: $103,450 - $197,730 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
07/26/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Manager, Claims Operations, you will lead and be accountable for auto, property, and other claims operations member service employees who are responsible for serving our members, and providing appropriate solutions as they investigate, evaluate and negotiate the claim. Develop engaged employees through regular coaching and feedback to deliver business results. Execute process improvements, provide feedback on the process and leads organizational process changes. Drive execution of operational risk management, regulatory compliance training, policies and, procedures. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: Colorado Springs, CO. Relocation assistance is not available for this position. What you'll do: Inspects and reviews quality of claim files and provide feedback to employees as appropriate. Responsible for ongoing coaching and driving awareness so employees understand how their work and contributions support the overall claims and Enterprise strategies. Proactively identifies opportunities to improve operational effectiveness, member experiences and processes providing feedback to internal partners. Creates conditions for success removes obstacles, leads and champions change. Achieves optimal productivity through managing workload volumes, staffing, training needs, and identifying and implementing appropriate solutions. Responsible for ongoing monitoring of work to ensure consistent execution of processes and adherence to guidelines and frameworks. Handles escalations and makes appropriate decisions based on the policy. Facilitates and guides employees through skill identification and developing for career progression Supports projects by serving as a subject matter expert. Hires, develops, and coaches claims employees for results delivery. Consistently coaches employees on claims handling and identifies opportunities to improve overall process and engagement. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 6 years of progressive customer service, operational, military or leadership experience to include a minimum of 2 years of claims handling experience required with demonstrated proficiency. 2 years of direct team lead, supervisory or management experience. Experience using and interpreting data to make decisions. Demonstrated leadership, initiative, customer service and/or claims handling skills. Acquisition and maintenance of applicable insurance adjuster license within 6 months time in role. What sets you apart: Current experience as a Claims Manager/Supervisor. 2+ years of experience handling total loss claims. 2+ years handling complex non-Injury auto coverage and liability decisioning. 2+ years physical damage and/or auto injury claims experience. Strong experience coaching and developing claims adjusters to meet organizational and development / career path goals. US military experience through military service or a military spouse/domestic partner. Salary: The salary range for this position is: $103,450 - $197,730 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
