2 jobs found

Connecticut Institute for Communities, Inc. Description: CIFC Health a program of the Connecticut Institute For Communities, Inc., is seeking full-time compassionate, highly motivated and detail-oriented Financial / Certified Application Counselor(s) to join our team. In this rewarding role, you will help patients obtain healthcare coverage and financial assistance by determining eligibility for insurance and assistance programs, guiding them through the enrollment process, and empowering them to make informed decisions about their healthcare. Whether you are an experienced Certified Application Counselor (CAC) or have a passion for helping patients navigate healthcare coverage, we encourage you to apply. Candidates who are not currently CAC certified are welcome to apply. CIFC Health will provide the training and support necessary to obtain Certified Application Counselor certification after hire. Position Summary The Financial Counselor / Healthcare Eligibility Specialist assists patients in obtaining healthcare coverage and financial assistance by assessing eligibility for programs such as Access Health CT, HUSKY Health (Medicaid), and CIFC Health's Sliding Fee Discount Program. This position provides education, application assistance, and ongoing support to ensure patients receive the resources and services available to them. Key Responsibilities Screen patients and determine eligibility for: Access Health CT HUSKY Health (Medicaid) CIFC Health's Sliding Fee Discount Program Guide patients through health insurance and financial assistance application and enrollment processes. Collect, verify, and evaluate household income and supporting documentation to determine eligibility. Maintain accurate, timely, and confidential records of patient interactions, eligibility determinations, and applications. Collaborate with registration, billing, clinical, and administrative staff to ensure insurance coverage and sliding fee status are accurate and up to date. Stay informed of changes to healthcare regulations, Access Health CT, HUSKY Health, and guidance from the Connecticut Office of the Healthcare Advocate. Educate patients on available healthcare coverage, financial assistance programs, and community resources. Empower patients to become informed advocates for their healthcare needs. Participate in ongoing training and professional development. Share knowledge and best practices with team members to ensure exceptional patient service and regulatory compliance. Requirements: Qualifications Required: High school diploma or equivalent. Strong customer service, communication, and interpersonal skills. Excellent organizational, problem-solving, and time-management abilities. Ability to work independently and collaboratively in a fast-paced environment. Proficiency in Microsoft Office Suite and other computer applications. Ability to maintain confidentiality and handle sensitive financial information with professionalism. Ability to obtain Certified Application Counselor (CAC) certification after hire. CIFC Health will provide the required training and support. Preferred Current Certified Application Counselor (CAC) certification. Associate's degree in Accounting, Human Services, Social Work, Public Health, Business Administration, or a related field. Experience with healthcare eligibility, Medicaid/HUSKY Health, Access Health CT, insurance enrollment, financial counseling, or patient registration. Knowledge of healthcare financial assistance programs, income verification, and eligibility determination. Experience working in a Federally Qualified Health Center (FQHC), community health center, hospital, or healthcare setting. Bilingual in Spanish and/or Portuguese. Competitive compensation commensurate with licensure and experience; comprehensive fringe benefits package including 70% employer covered healthcare coverage; retirement program; generous paid time off and 13 paid holidays. CIFC Health is a NACHC approved site, eligible for the submission of loan forgiveness applications, including the PSLF Public Service Loan Forgiveness program. Closing Date: Open until filled Compensation details: 18-22 Hourly Wage PIfdb257a5-

Connecticut Institute for Communities, Inc. Description: CIFC Health a program of Connecticut Institute For Communities, Inc. is seeking to hire a full-time Electronic Health Record (EHR) Support Specialist. This position is responsible for providing frontline technical and application support for the organization's electronic medical record (EMR) system, eClinicalWorks (eCW), in a Federally Qualified Health Center (FQHC) and Teaching Health Center environment. It ensures smooth operation of the Electronic health record system. Under the supervision of the EMR Manager, the support specialist is responsible for providing direct support to all of the health center sites and staff, while limiting clinic workflow interruptions. The position works collaboratively across departments to support EMR utilization and maintain a positive user experience. DUTIES AND RESPONSIBILITIES OF THE POSITION Duties of the position are described in major functional areas listed below. Additional related duties may be assigned. - Serves as the primary point of contact for EMR-related support requests. -Support patients with patient portal related issues -Provide timely, helpful and consistent responses and resolutions to all inquiries -Provide effective and efficient support when interacting with end users to diagnose and problem solve issues in a way that limits workflow and staff interruptions -Prioritize, document, track, and resolve helpdesk tickets in a timely manner. - Escalate complex issues to EMR leadership or vendors (eClinicalWorks) as appropriate. - Provides remote technical support to all departments from the EMR office and on site support to individual departments when required -Utilize eCW support portal, place tickets to eCW, works directly with staged levels of eCW support depending on the reported issue. -Work with our IT vendor and place tickets to coordinate network or equipment related needs - Provide onboarding and ongoing EMR training for staff, demonstrates and trains EHR supported workflows - Reinforce best practices for EMR use, adherence to HIPAA and data security and privacy policies, including Spher platform for medical record protection. - Participate in testing, validation, and implementation of EMR upgrades, patches, and enhancements. -Support the EMR Manager with maintaining the ticketing system (Zendesk), telehealth services and AI translation service. - Support EMR-related compliance with HRSA, UDS, and other FQHC regulatory requirements. - Serve as liaison between clinical staff, administration, IT, and EMR vendor. - Participate in EMR related meetings, interdisciplinary meetings, as well as those meetings required by CIFC policy. - Assist with implementation of new programs, services, or system changes. - Perform other related duties and special projects assigned. COMMITMENT: We are committed to providing quality medical care and treatment that is coordinated and centered on the patient's specific needs. We are recognized as a Patient Centered Medical Home and provide health care in a setting where patients are at the center of their care team. All employees of the Health Center are part of the patients care team and contribute to the team approach of promoting access, continuous, comprehensive care and work to provide quality improvement in the care provided to their patients. Requirements: KNOWLEDGE AND ABILITIES Knowledge (or capacity to rapidly require same) of FQHCs, and knowledge of Health Center administration. Knowledge of local resources, customs and language helpful. Excellent written and oral communication skills and superb customer service skills Problem solver and self-starter who is resourceful and takes initiative Comfortable working both collaboratively and independently Extremely organized with high attention to detail Abilities: Ability to provide assistance to all support staff, and patients, and to successfully assist with the management of a multifaceted Center and to work closely with others. INTERPERSONAL SKILLS Ability to communicate ideas and instructions orally and in writing at a professional level. Ability to speak, read and write English at a professional level. Bilingual skills preferred (English/Spanish and/or English/Portuguese). Ability to exhibit patience and tact when communicating with patients, staff, management, vendors and the public. Ability to project professionalism in conducting all activities. REASONING SKILLS Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of instructions. Ability to summarize conclusions and instructions, then make recommendations and develop implementation strategies. Ability to maintain strict confidentiality at all times, including the ability to recognize situations in which confidentiality is required. Ability to write reports and business correspondence. Ability to read, analyze and interpret general business journals and technical procedures. EDUCATION AND EXPERIENCE Knowledge of Microsoft products Experience with Electronic Medical or Health Record Systems preferred (Significant training on eCW EHR provided) FQHC or Health Agency experience strongly preferred. Acceptable tuberculosis screening results, a clear criminal record check and an initial health exam are required post job offer and prior to employment. PHYSICAL DEMANDS AND WORKING CONDITIONS May be required to lift up to 30 pounds. Some exposure to communicable diseases. Noise level in work environment may be moderate. Available for evening and/or weekend meetings in connection with the duties herein. Travel by car, bus, airplane or train associated with attendance at conferences meeting in and out of state, with some overnight travel required. Benefits: Competitive compensation commensurate on experience. Comprehensive fringe benefits package including health care coverage and retirement program. CIFC Health is a NACHC and a PSLF approved site, eligible for the submission of loan forgiveness applications. 13-paid holidays and paid time-off. Monday-Friday day-shift schedule. Mission-focused environment. Compensation details: 0 Yearly Salary PIfecb38449e0b-3660