We're looking for motivated, engaged people to help make everyone's journeys better. Compensation & competitive benefits that let you see the world: 1. Starting rate: $22.00/hr 2. Sign-On Bonus: $1,250.00 Job Summary: A Customer Service Representative (CSR) is responsible for loading galley equipment onto a truck, driving the truck to the aircrafts, and unloading the equipment. Main Duties and Responsibilities: Loads galley equipment onto the truck Drives the truck to the aircraft Unloads galley equipment off the truck All activities must be accomplished according to customer guidelines and while adhering to safety regulations Interacts with the airline representatives at the aircraft Communicates by radio to supervisors and dispatchers Performs Truck Pre-Trip Inspections as required Follows directions Works as a member of a team Additional duties may be assigned as deemed necessary by management Qualifications Education: High School Diploma or GED preferred Work Experience: Up to one-year experience preferred Technical Skills: (Certification, Licenses and Registration) Current U.S. driver's license Some locations may require a Customs Seal from local airport authority Language / Communication Skills: Must be able to read and write to complete required forms Communicate effectively with supervisors and co-workers Requirements of the Job: Work assigned schedule which may vary and could include weekends and holidays Works overtime when required Arrives to work on-time Completes paperwork and related administrative duties Must comply with Company Policies Must be 21 years of age Work Environment Must be able to lift, push, pull, and move product, equipment, and supplies up to seventy-five (75) pounds Must be able to work at heights up to 25 feet or more depending upon the aircraft. Regularly stands, bends, lifts, and moves intermittently during shifts of 8+ hours Will be exposed to extreme temperature changes and noise Majority of duties performed outside in all weather conditions This is a physically demanding position Benefits of Joining the Gate Gourmet Team: Free on-site cafeteria with hot and healthy meals Free uniforms and uniform laundering Weekly pay Employee referral bonuses Company sponsored $10k Life Insurance (basic and supplemental available as well) Vacation and sick benefits after 1 year Holiday pay after 1 year Recognition program including company merchandise Optional employee paid benefits include: Medical coverage, Dental, Vision, Flexible Spending Account, short and long term disability 401k with up to 3% company match for most locations and employees Employee Assistance Program Union language: Please keep in mind: Our workforce needs to remain flexible in your shifts and days off, as your schedule may fluctuate during peak seasons to meet production needs, requirements of the industry or to accommodate a shift bid in accordance with the Union contract. Dues and Initiation Fees are taken the first Thursday of the month, after the required probation period. Demonstrated Values to be Successful in the Position Employees at Gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone: We treat each other with respect and we act with integrity We communicate and keep each other informed We put our heads together to problem solve and deliver excellence as a team We have passion for our work and we pay attention to the little details We foster an environment of accountability , take responsibility for our actions and learn from our mistakes We do what we say we will do, when we say we are going to do it We care about our coworkers, always taking an opportunity to make someone's day better The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: Drug-Free Workplace Fla. Stat. 440.102. (3)(a) One time only, before testing, the employer shall give all employees and job applicants for employment a written policy statement. (10)(c) An employer shall include notice of drug testing on vacancy announcements for positions for which drug testing is required. A notice of the employer's drug-testing policy must also be posted in an appropriate and conspicuous location on the employer's premises, and copies of the policy must be made available for inspection by the employees or job applicants of the employer during regular business hours in the employer's personnel office or other suitable locations. We are accepting applications for this position on an ongoing basis. For California Residents, please click here to view our California privacy notice. If you want to be part of a team that helps make travel and culinary memories, join us!
06/30/2026
Full time
We're looking for motivated, engaged people to help make everyone's journeys better. Compensation & competitive benefits that let you see the world: 1. Starting rate: $22.00/hr 2. Sign-On Bonus: $1,250.00 Job Summary: A Customer Service Representative (CSR) is responsible for loading galley equipment onto a truck, driving the truck to the aircrafts, and unloading the equipment. Main Duties and Responsibilities: Loads galley equipment onto the truck Drives the truck to the aircraft Unloads galley equipment off the truck All activities must be accomplished according to customer guidelines and while adhering to safety regulations Interacts with the airline representatives at the aircraft Communicates by radio to supervisors and dispatchers Performs Truck Pre-Trip Inspections as required Follows directions Works as a member of a team Additional duties may be assigned as deemed necessary by management Qualifications Education: High School Diploma or GED preferred Work Experience: Up to one-year experience preferred Technical Skills: (Certification, Licenses and Registration) Current U.S. driver's license Some locations may require a Customs Seal from local airport authority Language / Communication Skills: Must be able to read and write to complete required forms Communicate effectively with supervisors and co-workers Requirements of the Job: Work assigned schedule which may vary and could include weekends and holidays Works overtime when required Arrives to work on-time Completes paperwork and related administrative duties Must comply with Company Policies Must be 21 years of age Work Environment Must be able to lift, push, pull, and move product, equipment, and supplies up to seventy-five (75) pounds Must be able to work at heights up to 25 feet or more depending upon the aircraft. Regularly stands, bends, lifts, and moves intermittently during shifts of 8+ hours Will be exposed to extreme temperature changes and noise Majority of duties performed outside in all weather conditions This is a physically demanding position Benefits of Joining the Gate Gourmet Team: Free on-site cafeteria with hot and healthy meals Free uniforms and uniform laundering Weekly pay Employee referral bonuses Company sponsored $10k Life Insurance (basic and supplemental available as well) Vacation and sick benefits after 1 year Holiday pay after 1 year Recognition program including company merchandise Optional employee paid benefits include: Medical coverage, Dental, Vision, Flexible Spending Account, short and long term disability 401k with up to 3% company match for most locations and employees Employee Assistance Program Union language: Please keep in mind: Our workforce needs to remain flexible in your shifts and days off, as your schedule may fluctuate during peak seasons to meet production needs, requirements of the industry or to accommodate a shift bid in accordance with the Union contract. Dues and Initiation Fees are taken the first Thursday of the month, after the required probation period. Demonstrated Values to be Successful in the Position Employees at Gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone: We treat each other with respect and we act with integrity We communicate and keep each other informed We put our heads together to problem solve and deliver excellence as a team We have passion for our work and we pay attention to the little details We foster an environment of accountability , take responsibility for our actions and learn from our mistakes We do what we say we will do, when we say we are going to do it We care about our coworkers, always taking an opportunity to make someone's day better The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: Drug-Free Workplace Fla. Stat. 440.102. (3)(a) One time only, before testing, the employer shall give all employees and job applicants for employment a written policy statement. (10)(c) An employer shall include notice of drug testing on vacancy announcements for positions for which drug testing is required. A notice of the employer's drug-testing policy must also be posted in an appropriate and conspicuous location on the employer's premises, and copies of the policy must be made available for inspection by the employees or job applicants of the employer during regular business hours in the employer's personnel office or other suitable locations. We are accepting applications for this position on an ongoing basis. For California Residents, please click here to view our California privacy notice. If you want to be part of a team that helps make travel and culinary memories, join us!
We're looking for motivated, engaged people to help make everyone's journeys better. A Customer Service Representative (CSR) is responsible for loading galley equipment onto a truck, driving the truck to aircrafts, and unloading the equipment. Receive a $1,250 sign-on bonus Main Duties and Responsibilities: Loads galley equipment onto the truck Drives the truck to the aircraft Unloads galley equipment off the truck All activities must be accomplished according to customer guidelines and while adhering to safety regulations Interacts with the airline representatives at the aircraft Communicates by radio to supervisors and dispatchers Performs Truck Pre-Trip Inspections as required Follows directions Works as a member of a team Additional duties may be assigned as deemed necessary by management Shifts: MUST BE AVAILABLE TO ANY AND ALL SHIFTS Qualifications Education: High School Diploma or GED preferred Work Experience: Up to one-year experience preferred Technical Skills: (Certification, Licenses and Registration) Current U.S. driver's license Some locations may require a Customs Seal from local airport authority Language / Communication Skills: Must be able to read and write to complete required forms Communicate effectively with supervisors and co-workers Requirements of the Job: Work assigned schedule which may vary and could include weekends and holidays Works overtime when required Arrives to work on-time Completes paperwork and related administrative duties Must comply with Company Policies Work Environment Must be able to lift, push, pull, and move product, equipment and supplies up to seventy-five (75) pounds Must be able to work at heights up to 25 feet or more depending upon aircraft. Regularly stands, bends, lifts, and moves intermittently during shifts of 8+ hours Will be exposed to extreme temperature changes and noise Majority of duties performed outside in all weather conditions This is a physically demanding position Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone: We treat each other with respect and we act with integrity We communicate and keep each other informed We put our heads together to problem solve and deliver excellence as a team We have passion for our work and we pay attention to the little details We foster an environment of accountability , take responsibility for our actions and learn from our mistakes We do what we say we will do, when we say we are going to do it We care about our coworkers, always taking an opportunity to make someone's day better The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: We are accepting applications for this position on an ongoing basis. For California Residents, please clic k here to view our California privacy notice. If you want to be part of a team that helps make travel and culinary memories, join us!
06/30/2026
Full time
We're looking for motivated, engaged people to help make everyone's journeys better. A Customer Service Representative (CSR) is responsible for loading galley equipment onto a truck, driving the truck to aircrafts, and unloading the equipment. Receive a $1,250 sign-on bonus Main Duties and Responsibilities: Loads galley equipment onto the truck Drives the truck to the aircraft Unloads galley equipment off the truck All activities must be accomplished according to customer guidelines and while adhering to safety regulations Interacts with the airline representatives at the aircraft Communicates by radio to supervisors and dispatchers Performs Truck Pre-Trip Inspections as required Follows directions Works as a member of a team Additional duties may be assigned as deemed necessary by management Shifts: MUST BE AVAILABLE TO ANY AND ALL SHIFTS Qualifications Education: High School Diploma or GED preferred Work Experience: Up to one-year experience preferred Technical Skills: (Certification, Licenses and Registration) Current U.S. driver's license Some locations may require a Customs Seal from local airport authority Language / Communication Skills: Must be able to read and write to complete required forms Communicate effectively with supervisors and co-workers Requirements of the Job: Work assigned schedule which may vary and could include weekends and holidays Works overtime when required Arrives to work on-time Completes paperwork and related administrative duties Must comply with Company Policies Work Environment Must be able to lift, push, pull, and move product, equipment and supplies up to seventy-five (75) pounds Must be able to work at heights up to 25 feet or more depending upon aircraft. Regularly stands, bends, lifts, and moves intermittently during shifts of 8+ hours Will be exposed to extreme temperature changes and noise Majority of duties performed outside in all weather conditions This is a physically demanding position Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone: We treat each other with respect and we act with integrity We communicate and keep each other informed We put our heads together to problem solve and deliver excellence as a team We have passion for our work and we pay attention to the little details We foster an environment of accountability , take responsibility for our actions and learn from our mistakes We do what we say we will do, when we say we are going to do it We care about our coworkers, always taking an opportunity to make someone's day better The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: We are accepting applications for this position on an ongoing basis. For California Residents, please clic k here to view our California privacy notice. If you want to be part of a team that helps make travel and culinary memories, join us!
Job Description Job Description Office Manager Company: Chancey & Reynolds Location: Knoxville, Tennessee Reports To: General Manager Position Summary The Office Manager serves as the administrative and operational leader of the branch, overseeing office operations, payroll administration, accounting support, human resources coordination, customer service administration, fleet administration, and reporting functions. This position plays a critical role in supporting the financial health, operational efficiency, and overall success of the business. The Office Manager acts as a key business partner to the General Manager and department leaders by ensuring accurate financial processing, timely payroll administration, effective employee onboarding, customer satisfaction, and compliance with company policies and procedures. Essential Duties and Responsibilities Financial Administration Manage accounts payable and accounts receivable processes. Process vendor invoices and ensure timely payment of obligations. Review monthly vendor statements and resolve invoice discrepancies. Post customer payments and reconcile deposits. Process customer financing applications and supporting documentation. Maintain customer credit balances and assist with account reconciliations. Assist with month-end financial review and preparation of supporting documentation. Support journal entry preparation and account analysis. Complete vendor credit applications and maintain vendor records. Coordinate collections activities and monitor outstanding receivables. Generate and distribute customer invoices and monthly statements. Human Resources, Payroll & Employee Administration Support the Human Resources department with local administrative and employee-related activities. Coordinate new hire onboarding and pre-employment screenings, including background checks and motor vehicle record reviews. Coordinate employee equipment needs, including phones, tablets, computers, and uniforms. Review and maintain employee timecards, payroll records, piece-rate logs, and commission tracking to ensure accuracy. Calculate commissions and obtain required approvals for payroll processing. Ensure labor costs are accurately assigned to jobs for job costing purposes. Submit payroll information and supporting documentation to Corporate Payroll in a timely and accurate manner. Maintain safety training records and support company safety programs. Serve as a local point of contact for employees and managers, escalating HR matters to the Human Resources Director as appropriate. Assist with workers' compensation claims, vehicle accident reporting, and related documentation in partnership with Human Resources. Maintain safety training records and support company safety programs and reporting requirements. Ensure administrative compliance with company policies and procedures. Customer Service & Administrative Operations Supervise and support Customer Service Representatives (CSRs). Monitor customer service performance metrics and reporting. Assist with escalated customer concerns and service issues. Maintain company knowledge base resources and administrative procedures. Support scheduling, operational communication, and workflow administration. Service, Installation & Warranty Administration Process service and installation invoices through company systems. Manage warranty claim submissions and tracking. Coordinate with manufacturers regarding warranty reimbursements and credits. Monitor quality assurance items requiring follow-up. Support job costing reviews and project profitability analysis. Assist with change order administration and billing. Coordinate customer and builder invoicing for construction projects. Ensure accurate documentation and billing within company software platforms. Reporting & Business Analytics Prepare weekly operational and performance reports for management. Generate monthly financial and profitability reports. Track and report departmental performance metrics. Assist leadership with budgeting, forecasting, and operational analysis. Monitor margins and profitability across departments and projects. Prepare reports requested by management and corporate leadership. Fleet & Asset Administration Maintain vehicle registration records and renewals. Coordinate annual distribution of insurance cards. Manage fleet fuel card administration. Maintain fleet records and compliance documentation. Assist with tracking company assets and equipment. Qualifications Education & Experience Associate's degree in Business Administration, Accounting, Human Resources, or related field preferred. Minimum 5 years of administrative, accounting, office management, or operations support experience. Experience in HVAC, plumbing, construction, home services, or trade industries strongly preferred. Experience with payroll administration and financial reporting preferred. Supervisory experience preferred. Knowledge, Skills & Abilities Strong understanding of payroll, accounting, and administrative processes. Ability to manage multiple priorities in a fast-paced environment. Strong organizational and time management skills. Excellent communication and interpersonal abilities. High attention to detail and accuracy. Ability to maintain confidentiality and professionalism. Strong problem-solving and decision-making skills. Proficiency in Microsoft Office Suite, including Excel. Preferred Systems Experience Service Titan Sage Accounting Software ADP Workforce Now Microsoft Excel Microsoft Office Suite Physical Requirements Ability to sit, stand, and work at a computer for extended periods. Ability to occasionally lift up to 25 pounds. Ability to move throughout office and warehouse environments as needed. Success Measures The Office Manager will be evaluated on: Payroll accuracy and timeliness Accounts receivable collections performance Accounts payable accuracy and vendor management Employee onboarding and HR administration effectiveness Financial reporting accuracy Customer service performance and team support Compliance and safety administration Overall operational support of the branch Company Description Chancey & Reynolds is committed to providing a supportive and collaborative work environment where you can grow your career. Join our team and help us deliver the best construction project management in Knoxville, TN and surrounding areas. Company Description Chancey & Reynolds is committed to providing a supportive and collaborative work environment where you can grow your career. Join our team and help us deliver the best construction project management in Knoxville, TN and surrounding areas.
06/28/2026
Full time
Job Description Job Description Office Manager Company: Chancey & Reynolds Location: Knoxville, Tennessee Reports To: General Manager Position Summary The Office Manager serves as the administrative and operational leader of the branch, overseeing office operations, payroll administration, accounting support, human resources coordination, customer service administration, fleet administration, and reporting functions. This position plays a critical role in supporting the financial health, operational efficiency, and overall success of the business. The Office Manager acts as a key business partner to the General Manager and department leaders by ensuring accurate financial processing, timely payroll administration, effective employee onboarding, customer satisfaction, and compliance with company policies and procedures. Essential Duties and Responsibilities Financial Administration Manage accounts payable and accounts receivable processes. Process vendor invoices and ensure timely payment of obligations. Review monthly vendor statements and resolve invoice discrepancies. Post customer payments and reconcile deposits. Process customer financing applications and supporting documentation. Maintain customer credit balances and assist with account reconciliations. Assist with month-end financial review and preparation of supporting documentation. Support journal entry preparation and account analysis. Complete vendor credit applications and maintain vendor records. Coordinate collections activities and monitor outstanding receivables. Generate and distribute customer invoices and monthly statements. Human Resources, Payroll & Employee Administration Support the Human Resources department with local administrative and employee-related activities. Coordinate new hire onboarding and pre-employment screenings, including background checks and motor vehicle record reviews. Coordinate employee equipment needs, including phones, tablets, computers, and uniforms. Review and maintain employee timecards, payroll records, piece-rate logs, and commission tracking to ensure accuracy. Calculate commissions and obtain required approvals for payroll processing. Ensure labor costs are accurately assigned to jobs for job costing purposes. Submit payroll information and supporting documentation to Corporate Payroll in a timely and accurate manner. Maintain safety training records and support company safety programs. Serve as a local point of contact for employees and managers, escalating HR matters to the Human Resources Director as appropriate. Assist with workers' compensation claims, vehicle accident reporting, and related documentation in partnership with Human Resources. Maintain safety training records and support company safety programs and reporting requirements. Ensure administrative compliance with company policies and procedures. Customer Service & Administrative Operations Supervise and support Customer Service Representatives (CSRs). Monitor customer service performance metrics and reporting. Assist with escalated customer concerns and service issues. Maintain company knowledge base resources and administrative procedures. Support scheduling, operational communication, and workflow administration. Service, Installation & Warranty Administration Process service and installation invoices through company systems. Manage warranty claim submissions and tracking. Coordinate with manufacturers regarding warranty reimbursements and credits. Monitor quality assurance items requiring follow-up. Support job costing reviews and project profitability analysis. Assist with change order administration and billing. Coordinate customer and builder invoicing for construction projects. Ensure accurate documentation and billing within company software platforms. Reporting & Business Analytics Prepare weekly operational and performance reports for management. Generate monthly financial and profitability reports. Track and report departmental performance metrics. Assist leadership with budgeting, forecasting, and operational analysis. Monitor margins and profitability across departments and projects. Prepare reports requested by management and corporate leadership. Fleet & Asset Administration Maintain vehicle registration records and renewals. Coordinate annual distribution of insurance cards. Manage fleet fuel card administration. Maintain fleet records and compliance documentation. Assist with tracking company assets and equipment. Qualifications Education & Experience Associate's degree in Business Administration, Accounting, Human Resources, or related field preferred. Minimum 5 years of administrative, accounting, office management, or operations support experience. Experience in HVAC, plumbing, construction, home services, or trade industries strongly preferred. Experience with payroll administration and financial reporting preferred. Supervisory experience preferred. Knowledge, Skills & Abilities Strong understanding of payroll, accounting, and administrative processes. Ability to manage multiple priorities in a fast-paced environment. Strong organizational and time management skills. Excellent communication and interpersonal abilities. High attention to detail and accuracy. Ability to maintain confidentiality and professionalism. Strong problem-solving and decision-making skills. Proficiency in Microsoft Office Suite, including Excel. Preferred Systems Experience Service Titan Sage Accounting Software ADP Workforce Now Microsoft Excel Microsoft Office Suite Physical Requirements Ability to sit, stand, and work at a computer for extended periods. Ability to occasionally lift up to 25 pounds. Ability to move throughout office and warehouse environments as needed. Success Measures The Office Manager will be evaluated on: Payroll accuracy and timeliness Accounts receivable collections performance Accounts payable accuracy and vendor management Employee onboarding and HR administration effectiveness Financial reporting accuracy Customer service performance and team support Compliance and safety administration Overall operational support of the branch Company Description Chancey & Reynolds is committed to providing a supportive and collaborative work environment where you can grow your career. Join our team and help us deliver the best construction project management in Knoxville, TN and surrounding areas. Company Description Chancey & Reynolds is committed to providing a supportive and collaborative work environment where you can grow your career. Join our team and help us deliver the best construction project management in Knoxville, TN and surrounding areas.
Job Description Job Description: Position Title: Personal Banker Reports To: Location President Classification: Non-Exempt Revised: May 2026 Scope: Reporting to the Location President, the Personal Banker is responsible for assisting with the daily operations of the location, helping to lead lending and business development initiatives of the location, and assisting with the supervision of location staff. The quality and nature of this leadership will result in meeting the needs of the customers, staff and bank while achieving both the short and long-term goals of the bank. The Personal Banker is responsible for generating, negotiating, underwriting, and coordinating the closing of routine consumer loans and mortgage loans in compliance with the Bank's lending policies and procedures. This position is also responsible for the maintenance of loans, and in the event of delinquency, the collection of loan payments. As part of this, the Personal Banker is responsible for public relations and generation of new business in accordance with the goals and objectives of the bank. Represents the bank in the local community through active participation in community affairs. Accountabilities: Loan Portfolio Management: 45%Responsible for generating routine consumer loans and mortgage loans within guidelines set by bank policy and growth targets. This will include interviewing the customer and completing the loan application.Responsible for all aspects of loan origination. This includes underwriting the loan within credit policy and personal credit approval limits. Also, responsible for credit quality, credit approval, processing, and the closing of the loan.This person is responsible to control the past due loans of their personal loan portfolio, including collecting delinquent payments.This position is responsible to close the loan with the customer. At that time, the loan will be given to a loan processor for documentation. The lender will be responsible for all documentation and ensure that the bank's position is secured.This position is required to register with the Nationwide Mortgage Licensing System & Registry. This position will need to comply with initial registration and ongoing registry requirements. Business Development: 30%This position will be familiar with all bank offerings. This person will refer customers to the appropriate department for service and cross-sell customers to other banking services. This may include a referral to the WMG or cross-selling deposit products, investment products, insurance products or any other product the customer may be a candidate for. Support the overall location sales effort. Direct sales goals may be established by management for such items as IRA's, HSA's, CD's, ATM cards, direct deposit, automated banking, or referrals for other bank products.Must help attract prospects to the bank. This person will make calls on specific prospects. Responsible for generating new consumer loans and mortgage loans for the bank. This will include soliciting new business relationships and strengthening relationships with existing customers. Location Administration: 10%Support the atmosphere within the location that attains and maintains a high level of morale and embraces our Vision, Mission, Values and Service Standards.Assist with training staff, implementing, and ensuring all bank policies and procedures are known and followed at the location.Provide leadership for location specific promotions and initiatives. Ensure that the properties and facilities are kept in accordance with bank standards for appearance, cleanliness, and safety. Supervision: 10 %Directly manage a team of professionals and assume responsibility for implementation of tactics in their area of responsibility. Assist with the selection and motivation of staff and help develop a culture that will help determine the effectiveness of the staff in getting their respective jobs accomplished. Will develop tactics to ensure implementation of the bank's strategic direction. These tactics can include goals for growth, products, staff, and the like. Will ensure implementation of the tactics through assigning responsibility and developing the tracking needed to ensure that desired results are achieved and ensure that the staff is achieving their individual goals. Other: 5%Active involvement in key community, banking and civic organizations and activities, as appropriate, to represent the bank in the community.As part of the overall team of bank employees, this position may be requested to assist in the support of other bank activities as assigned. Competencies: Adaptability: Able to adjust quickly to different work situations and remain composed under pressure and in stressful situations. Must embrace change and see change as an opportunity. Must be willing to express and support management's ideas to affected staff. Consider themselves as part of a larger bank team and help build teamwork. Attention to Detail: Regard for all important details to assure accuracy in every transaction performed; detect errors; follow through on corrections and details. Able to develop personal tracking/reminder systems to ensure that important activities are not missed. Financial Analysis: Must clearly understand all aspects of accounting and finance in a community bank environment. This includes understanding reconcilement, general ledger, budgeting, and pricing along with the ability to understand numbers and use those skills as they pertain to loans and the loan underwriting process. Negotiation and Sales Skills: Must understand the concepts of negotiating and sales as it pertains to selling financial service products in a community bank. Must be able to cross sell customers and make referrals to other areas of the bank. Must be able to develop a "win-win" approach to problem solving with customers. Oral/Written Communication: The ability to express and to communicate thoughts and ideas in a professional, clear and concise manner, both orally and in written form to a variety of audiences and to all levels of staff. Must be willing to express and support management's ideas to affected staff. Professionalism: Projects a positive image of the bank to all internal and external customers at all times along with the ability to work well with others. Helps to build and promote teamwork. Promotes the bank's image of a supportive corporate citizen within the community. Fiduciary responsibility for safekeeping confidential and sensitive information requires ethics and professionalism beyond reproach. Supervision: Offers proper training and coaching for new and current employees and set and measure performance standards. Must be able to set targets, develop action plans, provide feedback and praise/discipline as warranted and be able to motivate staff using both monetary and non-monetary rewards to recognize good performance and meet the goals that have been developed. Must have the ability to resolve personnel issues and conflicts that arise in such a way that maintains a positive work environment. Consider themselves as part of a larger bank team and help build teamwork. Time and Work Management: The capacity to manage one's work, outline overall project plans, determine necessary steps for its completion and delegation of tasks to the appropriate staff to ensure the project is finished accurately, on time and within budget. Must have the ability to set targets, develop action plans, and measure results against the defined target goals. The ability to prioritize tasks to make the best use of time for high priority tasks is vital. Makes prudent decisions; creates policies and procedures; provides managerial direction and leadership at a high level of accountability. Seeks opportunities to develop personal abilities. Education and Special Requirements:Four-year degree in business administration or related experience along with three to five years of prior sales experience.Previous supervisory experience preferred.This job requires skills needed in a typical office environment. This includes computer skills, communications skills, as well as utilization of office equipment.Internal: BAI Courses: All Staff, Personal/Retail/Ag Banker, Real Estate (if applicable) Physical Requirements:Prolonged periods of working on a computer.Occasionally lift and carry up to 15-25 pounds (e.g., coin bags, office supplies).Ability to remain in a stationary position (e.g., standing or sitting) for extended periods.Frequent use of hands and fingers for data entry, handling cash, and operating office equipment.Visual acuity to read documents, computer screens, and currency.Manual dexterity for typing and handling paperwork.Occasional travel to client sites or bank locations (if applicable). If you are a registered MLO, you will also have the following duties:Responsible for the generation of real estate loans for the bank within guidelinesset by bank policy and growth targets. This will include soliciting new businessrelationships and deepening relationships with existing customers.This position will handle phone inquiries regarding mortgage rates andrequirements for getting a loan with the bank.During the loan process, this person will assist customers through the mortgageprocess and handle issues as they arise.This position is responsible to close the loan with the customer. Position Title: Lead Customer Service Representative Reports to: Location President Classification: Non-Exempt Revised: June 2026 Scope: The Lead Customer Service Representative position is responsible for demonstrating excellent customer service in accordance with bank's core values, supervise, schedule, and lead the location CSR team. Greet and assist customers in a friendly and timely manner via telephone, email and in person. Handle daily transactions such as checking and savings deposits, withdrawals, payments, advances . click apply for full job details
06/28/2026
Full time
Job Description Job Description: Position Title: Personal Banker Reports To: Location President Classification: Non-Exempt Revised: May 2026 Scope: Reporting to the Location President, the Personal Banker is responsible for assisting with the daily operations of the location, helping to lead lending and business development initiatives of the location, and assisting with the supervision of location staff. The quality and nature of this leadership will result in meeting the needs of the customers, staff and bank while achieving both the short and long-term goals of the bank. The Personal Banker is responsible for generating, negotiating, underwriting, and coordinating the closing of routine consumer loans and mortgage loans in compliance with the Bank's lending policies and procedures. This position is also responsible for the maintenance of loans, and in the event of delinquency, the collection of loan payments. As part of this, the Personal Banker is responsible for public relations and generation of new business in accordance with the goals and objectives of the bank. Represents the bank in the local community through active participation in community affairs. Accountabilities: Loan Portfolio Management: 45%Responsible for generating routine consumer loans and mortgage loans within guidelines set by bank policy and growth targets. This will include interviewing the customer and completing the loan application.Responsible for all aspects of loan origination. This includes underwriting the loan within credit policy and personal credit approval limits. Also, responsible for credit quality, credit approval, processing, and the closing of the loan.This person is responsible to control the past due loans of their personal loan portfolio, including collecting delinquent payments.This position is responsible to close the loan with the customer. At that time, the loan will be given to a loan processor for documentation. The lender will be responsible for all documentation and ensure that the bank's position is secured.This position is required to register with the Nationwide Mortgage Licensing System & Registry. This position will need to comply with initial registration and ongoing registry requirements. Business Development: 30%This position will be familiar with all bank offerings. This person will refer customers to the appropriate department for service and cross-sell customers to other banking services. This may include a referral to the WMG or cross-selling deposit products, investment products, insurance products or any other product the customer may be a candidate for. Support the overall location sales effort. Direct sales goals may be established by management for such items as IRA's, HSA's, CD's, ATM cards, direct deposit, automated banking, or referrals for other bank products.Must help attract prospects to the bank. This person will make calls on specific prospects. Responsible for generating new consumer loans and mortgage loans for the bank. This will include soliciting new business relationships and strengthening relationships with existing customers. Location Administration: 10%Support the atmosphere within the location that attains and maintains a high level of morale and embraces our Vision, Mission, Values and Service Standards.Assist with training staff, implementing, and ensuring all bank policies and procedures are known and followed at the location.Provide leadership for location specific promotions and initiatives. Ensure that the properties and facilities are kept in accordance with bank standards for appearance, cleanliness, and safety. Supervision: 10 %Directly manage a team of professionals and assume responsibility for implementation of tactics in their area of responsibility. Assist with the selection and motivation of staff and help develop a culture that will help determine the effectiveness of the staff in getting their respective jobs accomplished. Will develop tactics to ensure implementation of the bank's strategic direction. These tactics can include goals for growth, products, staff, and the like. Will ensure implementation of the tactics through assigning responsibility and developing the tracking needed to ensure that desired results are achieved and ensure that the staff is achieving their individual goals. Other: 5%Active involvement in key community, banking and civic organizations and activities, as appropriate, to represent the bank in the community.As part of the overall team of bank employees, this position may be requested to assist in the support of other bank activities as assigned. Competencies: Adaptability: Able to adjust quickly to different work situations and remain composed under pressure and in stressful situations. Must embrace change and see change as an opportunity. Must be willing to express and support management's ideas to affected staff. Consider themselves as part of a larger bank team and help build teamwork. Attention to Detail: Regard for all important details to assure accuracy in every transaction performed; detect errors; follow through on corrections and details. Able to develop personal tracking/reminder systems to ensure that important activities are not missed. Financial Analysis: Must clearly understand all aspects of accounting and finance in a community bank environment. This includes understanding reconcilement, general ledger, budgeting, and pricing along with the ability to understand numbers and use those skills as they pertain to loans and the loan underwriting process. Negotiation and Sales Skills: Must understand the concepts of negotiating and sales as it pertains to selling financial service products in a community bank. Must be able to cross sell customers and make referrals to other areas of the bank. Must be able to develop a "win-win" approach to problem solving with customers. Oral/Written Communication: The ability to express and to communicate thoughts and ideas in a professional, clear and concise manner, both orally and in written form to a variety of audiences and to all levels of staff. Must be willing to express and support management's ideas to affected staff. Professionalism: Projects a positive image of the bank to all internal and external customers at all times along with the ability to work well with others. Helps to build and promote teamwork. Promotes the bank's image of a supportive corporate citizen within the community. Fiduciary responsibility for safekeeping confidential and sensitive information requires ethics and professionalism beyond reproach. Supervision: Offers proper training and coaching for new and current employees and set and measure performance standards. Must be able to set targets, develop action plans, provide feedback and praise/discipline as warranted and be able to motivate staff using both monetary and non-monetary rewards to recognize good performance and meet the goals that have been developed. Must have the ability to resolve personnel issues and conflicts that arise in such a way that maintains a positive work environment. Consider themselves as part of a larger bank team and help build teamwork. Time and Work Management: The capacity to manage one's work, outline overall project plans, determine necessary steps for its completion and delegation of tasks to the appropriate staff to ensure the project is finished accurately, on time and within budget. Must have the ability to set targets, develop action plans, and measure results against the defined target goals. The ability to prioritize tasks to make the best use of time for high priority tasks is vital. Makes prudent decisions; creates policies and procedures; provides managerial direction and leadership at a high level of accountability. Seeks opportunities to develop personal abilities. Education and Special Requirements:Four-year degree in business administration or related experience along with three to five years of prior sales experience.Previous supervisory experience preferred.This job requires skills needed in a typical office environment. This includes computer skills, communications skills, as well as utilization of office equipment.Internal: BAI Courses: All Staff, Personal/Retail/Ag Banker, Real Estate (if applicable) Physical Requirements:Prolonged periods of working on a computer.Occasionally lift and carry up to 15-25 pounds (e.g., coin bags, office supplies).Ability to remain in a stationary position (e.g., standing or sitting) for extended periods.Frequent use of hands and fingers for data entry, handling cash, and operating office equipment.Visual acuity to read documents, computer screens, and currency.Manual dexterity for typing and handling paperwork.Occasional travel to client sites or bank locations (if applicable). If you are a registered MLO, you will also have the following duties:Responsible for the generation of real estate loans for the bank within guidelinesset by bank policy and growth targets. This will include soliciting new businessrelationships and deepening relationships with existing customers.This position will handle phone inquiries regarding mortgage rates andrequirements for getting a loan with the bank.During the loan process, this person will assist customers through the mortgageprocess and handle issues as they arise.This position is responsible to close the loan with the customer. Position Title: Lead Customer Service Representative Reports to: Location President Classification: Non-Exempt Revised: June 2026 Scope: The Lead Customer Service Representative position is responsible for demonstrating excellent customer service in accordance with bank's core values, supervise, schedule, and lead the location CSR team. Greet and assist customers in a friendly and timely manner via telephone, email and in person. Handle daily transactions such as checking and savings deposits, withdrawals, payments, advances . click apply for full job details
Update: Increased earning potential for onsite employees up to $13.80/hour*! Customer Service Representatives (CSR) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service reps care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Brownsville, TX; targeted start date is discussed with your recruiter. Pay and Benefits: - Earning potential up to $13.80/hour* through our ramp season - +$4.54/hour for health and wellness benefits - Bilingual earning potential up to $14.88/hours* - $360+ in potential bonuses for excellent work and referrals - NEW THIS YEAR: potential for Work at Home within 30 days of completing training and performance evaluation - A variety of shifts that meet lifestyle and family goals - Fun, professional atmosphere - Leadership support to ensure success in a meaningful career - Many opportunities for promotion and career advancement into global company *Rate cited includes $10.80/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply. Responsibilities: Responding to numerous phone inquiries Using standard technology: telephones, e-mail and web browsers Assisting callers in finishing online applications Completing daily electronic call logs Filling out timesheets Adhering to privacy rules Connecting callers with leadership as needed Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service Reporting problems through an easy online system Responding to telephone inquiries within set time parameters Completing all assigned training as necessary Education and Qualifications: High School diploma or equivalent required Minimum six (6) months customer service experience required Must be able to speak and read English fluently Must be able to type a minimum of 20 WPM Ability to work within established turnaround times Must have excellent interpersonal skills and the ability to organize simultaneous tasks Ability to work as a member of a team Spanish fluency is desirable Since we have moved to a completely virtual interview process, please check out the below video to get a glimpse of what working in a Maximus Contact Center looks like today and how health and safety of our employees is the top priority: #CB #AC Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with MAXIMUS through one of our dynamic customer service centers. Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
09/17/2020
Full time
Update: Increased earning potential for onsite employees up to $13.80/hour*! Customer Service Representatives (CSR) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service reps care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Brownsville, TX; targeted start date is discussed with your recruiter. Pay and Benefits: - Earning potential up to $13.80/hour* through our ramp season - +$4.54/hour for health and wellness benefits - Bilingual earning potential up to $14.88/hours* - $360+ in potential bonuses for excellent work and referrals - NEW THIS YEAR: potential for Work at Home within 30 days of completing training and performance evaluation - A variety of shifts that meet lifestyle and family goals - Fun, professional atmosphere - Leadership support to ensure success in a meaningful career - Many opportunities for promotion and career advancement into global company *Rate cited includes $10.80/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply. Responsibilities: Responding to numerous phone inquiries Using standard technology: telephones, e-mail and web browsers Assisting callers in finishing online applications Completing daily electronic call logs Filling out timesheets Adhering to privacy rules Connecting callers with leadership as needed Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service Reporting problems through an easy online system Responding to telephone inquiries within set time parameters Completing all assigned training as necessary Education and Qualifications: High School diploma or equivalent required Minimum six (6) months customer service experience required Must be able to speak and read English fluently Must be able to type a minimum of 20 WPM Ability to work within established turnaround times Must have excellent interpersonal skills and the ability to organize simultaneous tasks Ability to work as a member of a team Spanish fluency is desirable Since we have moved to a completely virtual interview process, please check out the below video to get a glimpse of what working in a Maximus Contact Center looks like today and how health and safety of our employees is the top priority: #CB #AC Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with MAXIMUS through one of our dynamic customer service centers. Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Update: Increased earning potential for onsite bilingual employees up to $14.88/hour*! Bilingual Customer Service Representatives (CSR) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service reps care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Brownsville, TX; targeted start date is discussed with your recruiter. Pay and Benefits: - Bilingual earning potential up to $14.88/hour* through our ramp season - +$4.54/hour for health and wellness benefits - $360+ in potential bonuses for excellent work and referrals - NEW THIS YEAR: potential for Work at Home within 30 days of completing training and performance evaluation - A variety of shifts that meet lifestyle and family goals - Fun, professional atmosphere - Leadership support to ensure success in a meaningful career - Many opportunities for promotion and career advancement into global company *Rate cited includes $11.88/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply. Responsibilities: Responding to numerous phone inquiries Using standard technology: telephones, e-mail and web browsers Assisting callers in finishing online applications Completing daily electronic call logs Filling out timesheets Adhering to privacy rules Connecting callers with leadership as needed Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service Reporting problems through an easy online system Responding to telephone inquiries within set time parameters Completing all assigned training as necessary Education and Qualifications: High School diploma or equivalent required Minimum six (6) months customer service experience required Must be able to speak and read English and Spanish fluently Must be able to type a minimum of 20 WPM Ability to work within established turnaround times Must have excellent interpersonal skills and the ability to organize simultaneous tasks Ability to work as a member of a team Since we have moved to a completely virtual interview process, please check out the below video to get a glimpse of what working in a Maximus Contact Center looks like today and how health and safety of our employees is the top priority: #CB #AC Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with MAXIMUS through one of our dynamic customer service centers. Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
09/16/2020
Full time
Update: Increased earning potential for onsite bilingual employees up to $14.88/hour*! Bilingual Customer Service Representatives (CSR) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service reps care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Brownsville, TX; targeted start date is discussed with your recruiter. Pay and Benefits: - Bilingual earning potential up to $14.88/hour* through our ramp season - +$4.54/hour for health and wellness benefits - $360+ in potential bonuses for excellent work and referrals - NEW THIS YEAR: potential for Work at Home within 30 days of completing training and performance evaluation - A variety of shifts that meet lifestyle and family goals - Fun, professional atmosphere - Leadership support to ensure success in a meaningful career - Many opportunities for promotion and career advancement into global company *Rate cited includes $11.88/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply. Responsibilities: Responding to numerous phone inquiries Using standard technology: telephones, e-mail and web browsers Assisting callers in finishing online applications Completing daily electronic call logs Filling out timesheets Adhering to privacy rules Connecting callers with leadership as needed Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service Reporting problems through an easy online system Responding to telephone inquiries within set time parameters Completing all assigned training as necessary Education and Qualifications: High School diploma or equivalent required Minimum six (6) months customer service experience required Must be able to speak and read English and Spanish fluently Must be able to type a minimum of 20 WPM Ability to work within established turnaround times Must have excellent interpersonal skills and the ability to organize simultaneous tasks Ability to work as a member of a team Since we have moved to a completely virtual interview process, please check out the below video to get a glimpse of what working in a Maximus Contact Center looks like today and how health and safety of our employees is the top priority: #CB #AC Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with MAXIMUS through one of our dynamic customer service centers. Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Update: Increased earning potential for onsite bilingual employees up to $14.88/hour*! Bilingual Customer Service Representatives (CSR) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service reps care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Brownsville, TX; targeted start date is discussed with your recruiter. Pay and Benefits: - Bilingual earning potential up to $14.88/hour* through our ramp season - +$4.54/hour for health and wellness benefits - $360+ in potential bonuses for excellent work and referrals - NEW THIS YEAR: potential for Work at Home within 30 days of completing training and performance evaluation - A variety of shifts that meet lifestyle and family goals - Fun, professional atmosphere - Leadership support to ensure success in a meaningful career - Many opportunities for promotion and career advancement into global company *Rate cited includes $11.88/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply. Responsibilities: Responding to numerous phone inquiries Using standard technology: telephones, e-mail and web browsers Assisting callers in finishing online applications Completing daily electronic call logs Filling out timesheets Adhering to privacy rules Connecting callers with leadership as needed Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service Reporting problems through an easy online system Responding to telephone inquiries within set time parameters Completing all assigned training as necessary Education and Qualifications: High School diploma or equivalent required Minimum six (6) months customer service experience required Must be able to speak and read English and Spanish fluently Must be able to type a minimum of 20 WPM Ability to work within established turnaround times Must have excellent interpersonal skills and the ability to organize simultaneous tasks Ability to work as a member of a team Since we have moved to a completely virtual interview process, please check out the below video to get a glimpse of what working in a Maximus Contact Center looks like today and how health and safety of our employees is the top priority: #CB #AC Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with MAXIMUS through one of our dynamic customer service centers. Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
09/16/2020
Full time
Update: Increased earning potential for onsite bilingual employees up to $14.88/hour*! Bilingual Customer Service Representatives (CSR) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service reps care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Brownsville, TX; targeted start date is discussed with your recruiter. Pay and Benefits: - Bilingual earning potential up to $14.88/hour* through our ramp season - +$4.54/hour for health and wellness benefits - $360+ in potential bonuses for excellent work and referrals - NEW THIS YEAR: potential for Work at Home within 30 days of completing training and performance evaluation - A variety of shifts that meet lifestyle and family goals - Fun, professional atmosphere - Leadership support to ensure success in a meaningful career - Many opportunities for promotion and career advancement into global company *Rate cited includes $11.88/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply. Responsibilities: Responding to numerous phone inquiries Using standard technology: telephones, e-mail and web browsers Assisting callers in finishing online applications Completing daily electronic call logs Filling out timesheets Adhering to privacy rules Connecting callers with leadership as needed Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service Reporting problems through an easy online system Responding to telephone inquiries within set time parameters Completing all assigned training as necessary Education and Qualifications: High School diploma or equivalent required Minimum six (6) months customer service experience required Must be able to speak and read English and Spanish fluently Must be able to type a minimum of 20 WPM Ability to work within established turnaround times Must have excellent interpersonal skills and the ability to organize simultaneous tasks Ability to work as a member of a team Since we have moved to a completely virtual interview process, please check out the below video to get a glimpse of what working in a Maximus Contact Center looks like today and how health and safety of our employees is the top priority: #CB #AC Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with MAXIMUS through one of our dynamic customer service centers. Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Update: Increased earning potential for onsite employees up to $15.48/hour*! Customer Service Representatives (CSR) at MAXIMUS make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Bogalusa, LA; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. Pay and Benefits: - Earning potential up to $15.48/hour* through our ramp season - +$4.54/hour for health and wellness benefits - Bilingual earning potential up to $16.73/hour* - $360+ in potential bonuses for excellent work and referrals - A variety of shifts that meet lifestyle and family goals - Fun, professional atmosphere - Leadership support to ensure success in a meaningful career - Many opportunities for promotion and career advancement into global company *Rate cited includes $12.48/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply. Responsibilities: Responding to numerous phone inquiries Using standard technology: telephones, e-mail and web browsers Assisting callers in finishing online applications Completing daily electronic call logs Filling out timesheets Adhering to privacy rules Connecting callers with leadership as needed Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service Reporting problems through an easy online system Responding to telephone inquiries within set time parameters Completing all assigned training as necessary Education and Qualifications: High School diploma or equivalent required Minimum six (6) months customer service experience required Must be able to speak and read English fluently Must be able to type a minimum of 20 WPM Ability to work within established turnaround times Must have excellent interpersonal skills and the ability to organize simultaneous tasks Ability to work as a member of a team Fluency in Spanish desirable #CB #AC Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with MAXIMUS through one of our dynamic customer service centers. Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
09/16/2020
Full time
Update: Increased earning potential for onsite employees up to $15.48/hour*! Customer Service Representatives (CSR) at MAXIMUS make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Bogalusa, LA; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. Pay and Benefits: - Earning potential up to $15.48/hour* through our ramp season - +$4.54/hour for health and wellness benefits - Bilingual earning potential up to $16.73/hour* - $360+ in potential bonuses for excellent work and referrals - A variety of shifts that meet lifestyle and family goals - Fun, professional atmosphere - Leadership support to ensure success in a meaningful career - Many opportunities for promotion and career advancement into global company *Rate cited includes $12.48/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply. Responsibilities: Responding to numerous phone inquiries Using standard technology: telephones, e-mail and web browsers Assisting callers in finishing online applications Completing daily electronic call logs Filling out timesheets Adhering to privacy rules Connecting callers with leadership as needed Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service Reporting problems through an easy online system Responding to telephone inquiries within set time parameters Completing all assigned training as necessary Education and Qualifications: High School diploma or equivalent required Minimum six (6) months customer service experience required Must be able to speak and read English fluently Must be able to type a minimum of 20 WPM Ability to work within established turnaround times Must have excellent interpersonal skills and the ability to organize simultaneous tasks Ability to work as a member of a team Fluency in Spanish desirable #CB #AC Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with MAXIMUS through one of our dynamic customer service centers. Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Update: Increased earning potential for onsite employees up to $15.48/hour*! Customer Service Representatives (CSR) at MAXIMUS make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Bogalusa, LA; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. Pay and Benefits: - Earning potential up to $15.48/hour* through our ramp season - +$4.54/hour for health and wellness benefits - Bilingual earning potential up to $16.73/hour* - $360+ in potential bonuses for excellent work and referrals - A variety of shifts that meet lifestyle and family goals - Fun, professional atmosphere - Leadership support to ensure success in a meaningful career - Many opportunities for promotion and career advancement into global company *Rate cited includes $12.48/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply. Responsibilities: Responding to numerous phone inquiries Using standard technology: telephones, e-mail and web browsers Assisting callers in finishing online applications Completing daily electronic call logs Filling out timesheets Adhering to privacy rules Connecting callers with leadership as needed Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service Reporting problems through an easy online system Responding to telephone inquiries within set time parameters Completing all assigned training as necessary Education and Qualifications: High School diploma or equivalent required Minimum six (6) months customer service experience required Must be able to speak and read English fluently Must be able to type a minimum of 20 WPM Ability to work within established turnaround times Must have excellent interpersonal skills and the ability to organize simultaneous tasks Ability to work as a member of a team Fluency in Spanish desirable #CB #AC Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with MAXIMUS through one of our dynamic customer service centers. Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
09/16/2020
Full time
Update: Increased earning potential for onsite employees up to $15.48/hour*! Customer Service Representatives (CSR) at MAXIMUS make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Bogalusa, LA; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. Pay and Benefits: - Earning potential up to $15.48/hour* through our ramp season - +$4.54/hour for health and wellness benefits - Bilingual earning potential up to $16.73/hour* - $360+ in potential bonuses for excellent work and referrals - A variety of shifts that meet lifestyle and family goals - Fun, professional atmosphere - Leadership support to ensure success in a meaningful career - Many opportunities for promotion and career advancement into global company *Rate cited includes $12.48/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply. Responsibilities: Responding to numerous phone inquiries Using standard technology: telephones, e-mail and web browsers Assisting callers in finishing online applications Completing daily electronic call logs Filling out timesheets Adhering to privacy rules Connecting callers with leadership as needed Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service Reporting problems through an easy online system Responding to telephone inquiries within set time parameters Completing all assigned training as necessary Education and Qualifications: High School diploma or equivalent required Minimum six (6) months customer service experience required Must be able to speak and read English fluently Must be able to type a minimum of 20 WPM Ability to work within established turnaround times Must have excellent interpersonal skills and the ability to organize simultaneous tasks Ability to work as a member of a team Fluency in Spanish desirable #CB #AC Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with MAXIMUS through one of our dynamic customer service centers. Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Update: Increased earning potential for onsite employees up to $15.48/hour*! Customer Service Representatives (CSR) at MAXIMUS make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Bogalusa, LA; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. Pay and Benefits: - Earning potential up to $15.48/hour* through our ramp season - +$4.54/hour for health and wellness benefits - Bilingual earning potential up to $16.73/hour* - $360+ in potential bonuses for excellent work and referrals - A variety of shifts that meet lifestyle and family goals - Fun, professional atmosphere - Leadership support to ensure success in a meaningful career - Many opportunities for promotion and career advancement into global company *Rate cited includes $12.48/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply. Responsibilities: Responding to numerous phone inquiries Using standard technology: telephones, e-mail and web browsers Assisting callers in finishing online applications Completing daily electronic call logs Filling out timesheets Adhering to privacy rules Connecting callers with leadership as needed Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service Reporting problems through an easy online system Responding to telephone inquiries within set time parameters Completing all assigned training as necessary Education and Qualifications: High School diploma or equivalent required Minimum six (6) months customer service experience required Must be able to speak and read English fluently Must be able to type a minimum of 20 WPM Ability to work within established turnaround times Must have excellent interpersonal skills and the ability to organize simultaneous tasks Ability to work as a member of a team Fluency in Spanish desirable #CB #AC Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with MAXIMUS through one of our dynamic customer service centers. Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
09/16/2020
Full time
Update: Increased earning potential for onsite employees up to $15.48/hour*! Customer Service Representatives (CSR) at MAXIMUS make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Bogalusa, LA; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. Pay and Benefits: - Earning potential up to $15.48/hour* through our ramp season - +$4.54/hour for health and wellness benefits - Bilingual earning potential up to $16.73/hour* - $360+ in potential bonuses for excellent work and referrals - A variety of shifts that meet lifestyle and family goals - Fun, professional atmosphere - Leadership support to ensure success in a meaningful career - Many opportunities for promotion and career advancement into global company *Rate cited includes $12.48/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply. Responsibilities: Responding to numerous phone inquiries Using standard technology: telephones, e-mail and web browsers Assisting callers in finishing online applications Completing daily electronic call logs Filling out timesheets Adhering to privacy rules Connecting callers with leadership as needed Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service Reporting problems through an easy online system Responding to telephone inquiries within set time parameters Completing all assigned training as necessary Education and Qualifications: High School diploma or equivalent required Minimum six (6) months customer service experience required Must be able to speak and read English fluently Must be able to type a minimum of 20 WPM Ability to work within established turnaround times Must have excellent interpersonal skills and the ability to organize simultaneous tasks Ability to work as a member of a team Fluency in Spanish desirable #CB #AC Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with MAXIMUS through one of our dynamic customer service centers. Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Update: Increased earning potential for onsite employees up to $15.48/hour*! Customer Service Representatives (CSR) at MAXIMUS make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Bogalusa, LA; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. Pay and Benefits: - Earning potential up to $15.48/hour* through our ramp season - +$4.54/hour for health and wellness benefits - Bilingual earning potential up to $16.73/hour* - $360+ in potential bonuses for excellent work and referrals - A variety of shifts that meet lifestyle and family goals - Fun, professional atmosphere - Leadership support to ensure success in a meaningful career - Many opportunities for promotion and career advancement into global company *Rate cited includes $12.48/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply. Responsibilities: Responding to numerous phone inquiries Using standard technology: telephones, e-mail and web browsers Assisting callers in finishing online applications Completing daily electronic call logs Filling out timesheets Adhering to privacy rules Connecting callers with leadership as needed Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service Reporting problems through an easy online system Responding to telephone inquiries within set time parameters Completing all assigned training as necessary Education and Qualifications: High School diploma or equivalent required Minimum six (6) months customer service experience required Must be able to speak and read English fluently Must be able to type a minimum of 20 WPM Ability to work within established turnaround times Must have excellent interpersonal skills and the ability to organize simultaneous tasks Ability to work as a member of a team Fluency in Spanish desirable #CB #AC Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with MAXIMUS through one of our dynamic customer service centers. Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
09/16/2020
Full time
Update: Increased earning potential for onsite employees up to $15.48/hour*! Customer Service Representatives (CSR) at MAXIMUS make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Bogalusa, LA; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. Pay and Benefits: - Earning potential up to $15.48/hour* through our ramp season - +$4.54/hour for health and wellness benefits - Bilingual earning potential up to $16.73/hour* - $360+ in potential bonuses for excellent work and referrals - A variety of shifts that meet lifestyle and family goals - Fun, professional atmosphere - Leadership support to ensure success in a meaningful career - Many opportunities for promotion and career advancement into global company *Rate cited includes $12.48/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply. Responsibilities: Responding to numerous phone inquiries Using standard technology: telephones, e-mail and web browsers Assisting callers in finishing online applications Completing daily electronic call logs Filling out timesheets Adhering to privacy rules Connecting callers with leadership as needed Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service Reporting problems through an easy online system Responding to telephone inquiries within set time parameters Completing all assigned training as necessary Education and Qualifications: High School diploma or equivalent required Minimum six (6) months customer service experience required Must be able to speak and read English fluently Must be able to type a minimum of 20 WPM Ability to work within established turnaround times Must have excellent interpersonal skills and the ability to organize simultaneous tasks Ability to work as a member of a team Fluency in Spanish desirable #CB #AC Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with MAXIMUS through one of our dynamic customer service centers. Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Update: Increased earning potential for onsite employees up to $15.48/hour*! Customer Service Representatives (CSR) at MAXIMUS make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Bogalusa, LA; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. Pay and Benefits: - Earning potential up to $15.48/hour* through our ramp season - +$4.54/hour for health and wellness benefits - Bilingual earning potential up to $16.73/hour* - $360+ in potential bonuses for excellent work and referrals - A variety of shifts that meet lifestyle and family goals - Fun, professional atmosphere - Leadership support to ensure success in a meaningful career - Many opportunities for promotion and career advancement into global company *Rate cited includes $12.48/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply. Responsibilities: Responding to numerous phone inquiries Using standard technology: telephones, e-mail and web browsers Assisting callers in finishing online applications Completing daily electronic call logs Filling out timesheets Adhering to privacy rules Connecting callers with leadership as needed Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service Reporting problems through an easy online system Responding to telephone inquiries within set time parameters Completing all assigned training as necessary Education and Qualifications: High School diploma or equivalent required Minimum six (6) months customer service experience required Must be able to speak and read English fluently Must be able to type a minimum of 20 WPM Ability to work within established turnaround times Must have excellent interpersonal skills and the ability to organize simultaneous tasks Ability to work as a member of a team Fluency in Spanish desirable #CB #AC Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with MAXIMUS through one of our dynamic customer service centers. Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
09/16/2020
Full time
Update: Increased earning potential for onsite employees up to $15.48/hour*! Customer Service Representatives (CSR) at MAXIMUS make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Bogalusa, LA; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. Pay and Benefits: - Earning potential up to $15.48/hour* through our ramp season - +$4.54/hour for health and wellness benefits - Bilingual earning potential up to $16.73/hour* - $360+ in potential bonuses for excellent work and referrals - A variety of shifts that meet lifestyle and family goals - Fun, professional atmosphere - Leadership support to ensure success in a meaningful career - Many opportunities for promotion and career advancement into global company *Rate cited includes $12.48/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply. Responsibilities: Responding to numerous phone inquiries Using standard technology: telephones, e-mail and web browsers Assisting callers in finishing online applications Completing daily electronic call logs Filling out timesheets Adhering to privacy rules Connecting callers with leadership as needed Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service Reporting problems through an easy online system Responding to telephone inquiries within set time parameters Completing all assigned training as necessary Education and Qualifications: High School diploma or equivalent required Minimum six (6) months customer service experience required Must be able to speak and read English fluently Must be able to type a minimum of 20 WPM Ability to work within established turnaround times Must have excellent interpersonal skills and the ability to organize simultaneous tasks Ability to work as a member of a team Fluency in Spanish desirable #CB #AC Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with MAXIMUS through one of our dynamic customer service centers. Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Update: Increased earning potential for onsite employees up to $15.48/hour*! Customer Service Representatives (CSR) at MAXIMUS make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Bogalusa, LA; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. Pay and Benefits: - Earning potential up to $15.48/hour* through our ramp season - +$4.54/hour for health and wellness benefits - Bilingual earning potential up to $16.73/hour* - $360+ in potential bonuses for excellent work and referrals - A variety of shifts that meet lifestyle and family goals - Fun, professional atmosphere - Leadership support to ensure success in a meaningful career - Many opportunities for promotion and career advancement into global company *Rate cited includes $12.48/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply. Responsibilities: Responding to numerous phone inquiries Using standard technology: telephones, e-mail and web browsers Assisting callers in finishing online applications Completing daily electronic call logs Filling out timesheets Adhering to privacy rules Connecting callers with leadership as needed Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service Reporting problems through an easy online system Responding to telephone inquiries within set time parameters Completing all assigned training as necessary Education and Qualifications: High School diploma or equivalent required Minimum six (6) months customer service experience required Must be able to speak and read English fluently Must be able to type a minimum of 20 WPM Ability to work within established turnaround times Must have excellent interpersonal skills and the ability to organize simultaneous tasks Ability to work as a member of a team Fluency in Spanish desirable #CB #AC Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with MAXIMUS through one of our dynamic customer service centers. Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
09/16/2020
Full time
Update: Increased earning potential for onsite employees up to $15.48/hour*! Customer Service Representatives (CSR) at MAXIMUS make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Bogalusa, LA; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. Pay and Benefits: - Earning potential up to $15.48/hour* through our ramp season - +$4.54/hour for health and wellness benefits - Bilingual earning potential up to $16.73/hour* - $360+ in potential bonuses for excellent work and referrals - A variety of shifts that meet lifestyle and family goals - Fun, professional atmosphere - Leadership support to ensure success in a meaningful career - Many opportunities for promotion and career advancement into global company *Rate cited includes $12.48/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply. Responsibilities: Responding to numerous phone inquiries Using standard technology: telephones, e-mail and web browsers Assisting callers in finishing online applications Completing daily electronic call logs Filling out timesheets Adhering to privacy rules Connecting callers with leadership as needed Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service Reporting problems through an easy online system Responding to telephone inquiries within set time parameters Completing all assigned training as necessary Education and Qualifications: High School diploma or equivalent required Minimum six (6) months customer service experience required Must be able to speak and read English fluently Must be able to type a minimum of 20 WPM Ability to work within established turnaround times Must have excellent interpersonal skills and the ability to organize simultaneous tasks Ability to work as a member of a team Fluency in Spanish desirable #CB #AC Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with MAXIMUS through one of our dynamic customer service centers. Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Update: Increased earning potential for onsite employees up to $15.48/hour*! Customer Service Representatives (CSR) at MAXIMUS make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Bogalusa, LA; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. Pay and Benefits: - Earning potential up to $15.48/hour* through our ramp season - +$4.54/hour for health and wellness benefits - Bilingual earning potential up to $16.73/hour* - $360+ in potential bonuses for excellent work and referrals - A variety of shifts that meet lifestyle and family goals - Fun, professional atmosphere - Leadership support to ensure success in a meaningful career - Many opportunities for promotion and career advancement into global company *Rate cited includes $12.48/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply. Responsibilities: Responding to numerous phone inquiries Using standard technology: telephones, e-mail and web browsers Assisting callers in finishing online applications Completing daily electronic call logs Filling out timesheets Adhering to privacy rules Connecting callers with leadership as needed Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service Reporting problems through an easy online system Responding to telephone inquiries within set time parameters Completing all assigned training as necessary Education and Qualifications: High School diploma or equivalent required Minimum six (6) months customer service experience required Must be able to speak and read English fluently Must be able to type a minimum of 20 WPM Ability to work within established turnaround times Must have excellent interpersonal skills and the ability to organize simultaneous tasks Ability to work as a member of a team Fluency in Spanish desirable #CB #AC Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with MAXIMUS through one of our dynamic customer service centers. Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
09/16/2020
Full time
Update: Increased earning potential for onsite employees up to $15.48/hour*! Customer Service Representatives (CSR) at MAXIMUS make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Please note this job posting is for upcoming classes in Bogalusa, LA; targeted start date is discussed with your recruiter. We hire all positions as temporary employment that can become regular employment based on employee performance and client need. Pay and Benefits: - Earning potential up to $15.48/hour* through our ramp season - +$4.54/hour for health and wellness benefits - Bilingual earning potential up to $16.73/hour* - $360+ in potential bonuses for excellent work and referrals - A variety of shifts that meet lifestyle and family goals - Fun, professional atmosphere - Leadership support to ensure success in a meaningful career - Many opportunities for promotion and career advancement into global company *Rate cited includes $12.48/hr base pay + new $3/hr hourly onsite bonus. Terms and conditions apply. Responsibilities: Responding to numerous phone inquiries Using standard technology: telephones, e-mail and web browsers Assisting callers in finishing online applications Completing daily electronic call logs Filling out timesheets Adhering to privacy rules Connecting callers with leadership as needed Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service Reporting problems through an easy online system Responding to telephone inquiries within set time parameters Completing all assigned training as necessary Education and Qualifications: High School diploma or equivalent required Minimum six (6) months customer service experience required Must be able to speak and read English fluently Must be able to type a minimum of 20 WPM Ability to work within established turnaround times Must have excellent interpersonal skills and the ability to organize simultaneous tasks Ability to work as a member of a team Fluency in Spanish desirable #CB #AC Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People®, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. Launch your career with MAXIMUS through one of our dynamic customer service centers. Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want - apply today! Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. You'll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, you'll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity. Primary Responsibilities: Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient *** SPANISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION *** This role is equally challenging and rewarding. You'll be called on to research complex issues pertaining to the caller's health, status and potential plan options. To do this, you'll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller. Required Qualifications: High school diploma or GED 1+ years of customer service experience Spanish proficiency Preferred Qualifications: Prior health care experience UnitedHealth Group is a team of more than 200,000 people who are building career success through commitment, compassion and a desire to make a difference. Join us. Learn more about how you can start doing your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Key Words: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, office, phone support, training class
08/10/2020
Full time
Even if you have no prior experience, we have training classes starting soon to help you build the successful career that you want - apply today! Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. You'll take as many as 50-70 calls per day from customers who have questions about their health benefits. As their advocate, you'll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity. Primary Responsibilities: Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient *** SPANISH PROFICIENCY ASSESSMENT WILL BE REQUIRED AFTER APPLICATION *** This role is equally challenging and rewarding. You'll be called on to research complex issues pertaining to the caller's health, status and potential plan options. To do this, you'll need to navigate across multiple databases which requires fluency in computer navigation and toggling while confidently and compassionately engaging with the caller. Required Qualifications: High school diploma or GED 1+ years of customer service experience Spanish proficiency Preferred Qualifications: Prior health care experience UnitedHealth Group is a team of more than 200,000 people who are building career success through commitment, compassion and a desire to make a difference. Join us. Learn more about how you can start doing your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Key Words: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, office, phone support, training class
