Job Description Job Description We are seeking a highly motivated, adaptable, and customer-focused IT Systems & Network Technician to join our growing Managed Service Provider (MSP) team. In this role, you will be the backbone of our technical delivery, combining day-to-day tier 1/2 systems support with strong, hands-on networking expertise. The ideal candidate understands that an MSP environment moves fast. You don't just close tickets-you look at a client's environment holistically, ensure their network infrastructure is stable, and maintain ironclad documentation. Key Responsibilities Network Deployment & Management Configure, deploy, and manage firewalls, switches, and wireless access points (WAPs), ensuring robust security policies and perimeter defenses are in place. Troubleshoot complex network connectivity issues across various client environments, including VLAN segmentation, DHCP, DNS, and routing protocols. Implement and manage secure access controls, including Multi-Factor Authentication (MFA) , Single Sign-On (SSO) , and VPN gateways . Monitor network health, performance, and bandwidth utilization to proactively resolve bottlenecks before they affect the client. Systems Support & Escalations Provide remote and occasional on-site technical support for workstation deployment, server administration, and cloud environments (Microsoft 365 / Google Workspace). Act as an escalation point for complex technical issues that standard helpdesk workflows cannot resolve. Efficiently manage individual queues within our ticketing system, documenting all troubleshooting steps, asset updates, and resolutions with high accuracy. Client Success & Proactive Security Communicate technical concepts clearly and empathetically to clients with varying levels of technical proficiency. Identify recurring infrastructure vulnerabilities or outdated hardware and collaborate with senior engineering teams on remediation options. Qualifications & Skills Technical Requirements Networking & Security Hardware: Strong foundational knowledge of OSI layers, TCP/IP, subnetting, VLANs, and VPN architecture. Hands-on experience configuring and maintaining modern network stacks and security appliances- specifically WatchGuard Fireboxes or cloud-managed solutions (e.g., Cisco Meraki)-is highly preferred. Identity & Access Security: Deep familiarity with access management and security tools (e.g., Cisco Duo, Azure AD/Entra ID). MSP Toolkit: Previous experience utilizing standard MSP management platforms, including Remote Monitoring and Management ( RMM ) tools and Professional Services Automation ( PSA ) systems. Operating Systems: Mastery of Windows 10/11, Windows Server environments, and core networking roles (Active Directory, Group Policy, DNS/DHCP). Professional & Soft Skills MSP Mindset: Ability to multitask, pivot quickly between different client networks, and accurately track time. Communication: Exceptional verbal and written communication skills; ability to deliver a stellar customer service experience. Documentation: A strict commitment to keeping network diagrams, client documentation, and password repositories meticulously up to date. Company Description Medium sized MSP serving a large catalog of businesses across Michigan Company Description Medium sized MSP serving a large catalog of businesses across Michigan
06/27/2026
Full time
Job Description Job Description We are seeking a highly motivated, adaptable, and customer-focused IT Systems & Network Technician to join our growing Managed Service Provider (MSP) team. In this role, you will be the backbone of our technical delivery, combining day-to-day tier 1/2 systems support with strong, hands-on networking expertise. The ideal candidate understands that an MSP environment moves fast. You don't just close tickets-you look at a client's environment holistically, ensure their network infrastructure is stable, and maintain ironclad documentation. Key Responsibilities Network Deployment & Management Configure, deploy, and manage firewalls, switches, and wireless access points (WAPs), ensuring robust security policies and perimeter defenses are in place. Troubleshoot complex network connectivity issues across various client environments, including VLAN segmentation, DHCP, DNS, and routing protocols. Implement and manage secure access controls, including Multi-Factor Authentication (MFA) , Single Sign-On (SSO) , and VPN gateways . Monitor network health, performance, and bandwidth utilization to proactively resolve bottlenecks before they affect the client. Systems Support & Escalations Provide remote and occasional on-site technical support for workstation deployment, server administration, and cloud environments (Microsoft 365 / Google Workspace). Act as an escalation point for complex technical issues that standard helpdesk workflows cannot resolve. Efficiently manage individual queues within our ticketing system, documenting all troubleshooting steps, asset updates, and resolutions with high accuracy. Client Success & Proactive Security Communicate technical concepts clearly and empathetically to clients with varying levels of technical proficiency. Identify recurring infrastructure vulnerabilities or outdated hardware and collaborate with senior engineering teams on remediation options. Qualifications & Skills Technical Requirements Networking & Security Hardware: Strong foundational knowledge of OSI layers, TCP/IP, subnetting, VLANs, and VPN architecture. Hands-on experience configuring and maintaining modern network stacks and security appliances- specifically WatchGuard Fireboxes or cloud-managed solutions (e.g., Cisco Meraki)-is highly preferred. Identity & Access Security: Deep familiarity with access management and security tools (e.g., Cisco Duo, Azure AD/Entra ID). MSP Toolkit: Previous experience utilizing standard MSP management platforms, including Remote Monitoring and Management ( RMM ) tools and Professional Services Automation ( PSA ) systems. Operating Systems: Mastery of Windows 10/11, Windows Server environments, and core networking roles (Active Directory, Group Policy, DNS/DHCP). Professional & Soft Skills MSP Mindset: Ability to multitask, pivot quickly between different client networks, and accurately track time. Communication: Exceptional verbal and written communication skills; ability to deliver a stellar customer service experience. Documentation: A strict commitment to keeping network diagrams, client documentation, and password repositories meticulously up to date. Company Description Medium sized MSP serving a large catalog of businesses across Michigan Company Description Medium sized MSP serving a large catalog of businesses across Michigan
Job Description Job Description This job is LOCAL to the Naples, FL area only We are growing! We are looking for skilled IT Systems Technicians to help bring the company to the next level. We offer competitive base pay with a great BONUS structure and benefits. Position Description and Expectations Every member of the IT Team is expected to uphold and embody the Core Values of our Organization. In order to be successful within our Team, you must exhibit the following qualities: Integrity, Exceptional Leadership, Constant Improvement, and placing Service before Self. You will see these values weaved into our responsibilities and abilities for each position because they enable our team to serve our clients and empower the pursuit of greatness! Systems Technicians are strong in all the most common and popular Information Technology solutions. In addition to strong technical aptitudes, backed by at least 3 years of direct experience, a Systems Technician can assess a complex technical challenge/incident, develop the proper and complete solution to resolve it, and execute that solution for the client. While a "break/fix" mentality may be needed for initial work-around, that is not considered the comprehensive course of action for a Systems Technician. They should know the importance of properly documenting any procedures needed to replicate their solutions for other clients and staff members, and be disciplined in their process development. Additionally, this individual should be highly skilled at both verbal and written communication, tailoring their interactions to the client's aptitude and to the particular situation/incident. They should then be able to execute with a high degree of success in integrating and/or solving problems in diverse environments including: Microsoft 365, Azure, modern Windows Server Infrastructure components, networking (routers/switches/etc.), security solutions (VPN's, firewalls, MFA, SSO, etc.), backup systems, mobile devices, and more. Responsibilities Daily Time Entry Accounting for at Least 9 Hours, Including Lunch, with Embedded Detailed Technical Work Notes Explaining All Task Efforts Utilize Corporate Systems for Calendar Scheduling and Assignment Prioritization Documentation of Client IT Environments Documentation of Processes and Procedures for Issue Resolutions, Including Automation/Scripting if Possible Provide Remote or On-Site Escalation Support for Technical Services Help Desk Incidents and Implementations, Including the Direction of Service Technicians On-Site as Smart Hands Assistants Small to Medium Project Planning, Development, and Execution with Persistent Status Communication with Project Manager Windows Server Deployment, Configuration, and Testing Performing Migration of Customer's Environments, including Server Roles, Applications, and Data to Microsoft Azure and 365 Services Deploy, Configure, and Operate Azure Stack of Services Deploy, Configure, and Operate Meraki Networks consisting of Firewalls, Switches, Wireless Access Points Configure Network Infrastructure for Microsoft Teams Deployments Deploy, and Configure Desktop Deployment Infrastructure (MDT) Deploy, Configure, and test Microsoft Identify and Security Solutions Local Server Deployment and Administration - Experience preferred with Windows Server Configure File, Print, and Other Services Access/Group/User/Policy Management Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup Administration of Enterprise E-Mail Solution, Including Add/Remove Users, Forwarding of Mail to Other Accounts, Add Aliases, etc. Perform all Maintenance Tasks for Clients on Servers and Infrastructure Based on Scheduling Create, Operate in, and Follow Corporate and General Technology Best Practices, Procedures, and Systems Master Scripting of Repeatable Processes via Microsoft PowerShell Provide Expectation Setting and Appropriate Client-Level Communication, Leveraging Central Resources for Scheduling and Quotations Proactively Take Ownership of Tasks and Follows Through to Ensure Complete Resolution Take Personal Responsibility for the Quality of Work They Perform or are Associated With Ability to Pay Close Attention to Detail while Performing Technically Complex Tasks Ability to Deal Effectively with Stressful Situations Work Collaboratively and Interactively with members of the IT Team, Ensuring the Success of the Team, Sharing Information, and Train Service Technicians Ability to Provide Accurate Time Estimates Internally and Externally Ability to Quickly Learn New Technologies Use of Self-Study Materials Hands-On Experience Corporate Training Resources Ability to Articulate Technical Information Clearly and Simply to Non-Technical People Knowledge, Skills, and Abilities Extensive Experience Required with Microsoft Windows Desktop Preferred Experience with Microsoft Server Operating Systems Extensive Understanding of TCP/IP, DNS, and Troubleshooting Internet Connectivity Issues Experience with Cisco Meraki Switches, Access Points, and Firewalls Preferred Experience with Supporting Clients on Remote Desktop Solutions Extensive Experience with Mobile Technologies, including Apple iOS and Google Android Extensive Experience with Microsoft Intune Mobile Device Management Extensive Experience with Microsoft 365 Desktop Applications Excellent Professional Verbal and Written Communication Skills, Including Accuracy and Speed of Typing, Grammar, and Vocabulary Preferred Experience as a User of ConnectWise Manage CMDB Preferred Experience as a User of ConnectWise Automate RMM Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Company Description We are an established and growing company, and we are looking to expand our team and services provided to our clients. Company Description We are an established and growing company, and we are looking to expand our team and services provided to our clients.
06/26/2026
Full time
Job Description Job Description This job is LOCAL to the Naples, FL area only We are growing! We are looking for skilled IT Systems Technicians to help bring the company to the next level. We offer competitive base pay with a great BONUS structure and benefits. Position Description and Expectations Every member of the IT Team is expected to uphold and embody the Core Values of our Organization. In order to be successful within our Team, you must exhibit the following qualities: Integrity, Exceptional Leadership, Constant Improvement, and placing Service before Self. You will see these values weaved into our responsibilities and abilities for each position because they enable our team to serve our clients and empower the pursuit of greatness! Systems Technicians are strong in all the most common and popular Information Technology solutions. In addition to strong technical aptitudes, backed by at least 3 years of direct experience, a Systems Technician can assess a complex technical challenge/incident, develop the proper and complete solution to resolve it, and execute that solution for the client. While a "break/fix" mentality may be needed for initial work-around, that is not considered the comprehensive course of action for a Systems Technician. They should know the importance of properly documenting any procedures needed to replicate their solutions for other clients and staff members, and be disciplined in their process development. Additionally, this individual should be highly skilled at both verbal and written communication, tailoring their interactions to the client's aptitude and to the particular situation/incident. They should then be able to execute with a high degree of success in integrating and/or solving problems in diverse environments including: Microsoft 365, Azure, modern Windows Server Infrastructure components, networking (routers/switches/etc.), security solutions (VPN's, firewalls, MFA, SSO, etc.), backup systems, mobile devices, and more. Responsibilities Daily Time Entry Accounting for at Least 9 Hours, Including Lunch, with Embedded Detailed Technical Work Notes Explaining All Task Efforts Utilize Corporate Systems for Calendar Scheduling and Assignment Prioritization Documentation of Client IT Environments Documentation of Processes and Procedures for Issue Resolutions, Including Automation/Scripting if Possible Provide Remote or On-Site Escalation Support for Technical Services Help Desk Incidents and Implementations, Including the Direction of Service Technicians On-Site as Smart Hands Assistants Small to Medium Project Planning, Development, and Execution with Persistent Status Communication with Project Manager Windows Server Deployment, Configuration, and Testing Performing Migration of Customer's Environments, including Server Roles, Applications, and Data to Microsoft Azure and 365 Services Deploy, Configure, and Operate Azure Stack of Services Deploy, Configure, and Operate Meraki Networks consisting of Firewalls, Switches, Wireless Access Points Configure Network Infrastructure for Microsoft Teams Deployments Deploy, and Configure Desktop Deployment Infrastructure (MDT) Deploy, Configure, and test Microsoft Identify and Security Solutions Local Server Deployment and Administration - Experience preferred with Windows Server Configure File, Print, and Other Services Access/Group/User/Policy Management Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup Administration of Enterprise E-Mail Solution, Including Add/Remove Users, Forwarding of Mail to Other Accounts, Add Aliases, etc. Perform all Maintenance Tasks for Clients on Servers and Infrastructure Based on Scheduling Create, Operate in, and Follow Corporate and General Technology Best Practices, Procedures, and Systems Master Scripting of Repeatable Processes via Microsoft PowerShell Provide Expectation Setting and Appropriate Client-Level Communication, Leveraging Central Resources for Scheduling and Quotations Proactively Take Ownership of Tasks and Follows Through to Ensure Complete Resolution Take Personal Responsibility for the Quality of Work They Perform or are Associated With Ability to Pay Close Attention to Detail while Performing Technically Complex Tasks Ability to Deal Effectively with Stressful Situations Work Collaboratively and Interactively with members of the IT Team, Ensuring the Success of the Team, Sharing Information, and Train Service Technicians Ability to Provide Accurate Time Estimates Internally and Externally Ability to Quickly Learn New Technologies Use of Self-Study Materials Hands-On Experience Corporate Training Resources Ability to Articulate Technical Information Clearly and Simply to Non-Technical People Knowledge, Skills, and Abilities Extensive Experience Required with Microsoft Windows Desktop Preferred Experience with Microsoft Server Operating Systems Extensive Understanding of TCP/IP, DNS, and Troubleshooting Internet Connectivity Issues Experience with Cisco Meraki Switches, Access Points, and Firewalls Preferred Experience with Supporting Clients on Remote Desktop Solutions Extensive Experience with Mobile Technologies, including Apple iOS and Google Android Extensive Experience with Microsoft Intune Mobile Device Management Extensive Experience with Microsoft 365 Desktop Applications Excellent Professional Verbal and Written Communication Skills, Including Accuracy and Speed of Typing, Grammar, and Vocabulary Preferred Experience as a User of ConnectWise Manage CMDB Preferred Experience as a User of ConnectWise Automate RMM Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Company Description We are an established and growing company, and we are looking to expand our team and services provided to our clients. Company Description We are an established and growing company, and we are looking to expand our team and services provided to our clients.
Job Description Job Description Job Summary We are seeking a skilled Low Voltage Technician to join our team, responsible for installing, maintaining, and troubleshooting low voltage systems across various commercial and residential projects. The ideal candidate will possess strong technical expertise in security, surveillance, fire alarm, and telecommunication systems, with the ability to interpret schematics and work with a variety of tools and equipment. This role offers opportunities for professional growth in a dynamic environment focused on delivering high-quality service and system solutions. Responsibilities Install, configure, and service low voltage systems including CCTV, security alarms, fire alarms, sensors, IDS, and access control systems. Conduct system testing and troubleshooting to ensure optimal performance. Read and interpret electrical schematics and system design documents accurately. Perform cabling, wiring, and termination of communication lines using hand tools and power tools. Maintain detailed documentation of work performed and system configurations. Provide remote access support using specialized software to diagnose and resolve issues. Collaborate with construction teams during new installations or upgrades. Ensure compliance with NEC standards and local electrical codes during all installations and repairs. Assist in sales activities related to alarm system upgrades or new system proposals when needed. Maintain safety standards on-site by adhering to OSHA regulations and company policies. Requirements Proven experience as a service technician or installer specializing in low voltage systems such as CCTV, security systems, fire alarms, or telecommunication infrastructure. Strong knowledge of computer networking, computer hardware, system design, schematics, sensors, IDS, CCTV systems, alarm systems sales, security protocols, remote access software, locksmithing, construction practices, surveillance technology, NEC standards, cabling techniques, and power tools. Mechanical knowledge related to system installation and maintenance is preferred. Ability to work independently in the field with minimal supervision while maintaining high-quality standards. Excellent problem-solving skills with a focus on troubleshooting complex electrical or network issues. Valid driver's license required for travel between job sites; some positions may require working in various environments including construction sites or existing facilities. Prior experience working with fire alarm systems and telecommunication infrastructure is highly desirable. This position provides an excellent opportunity for individuals passionate about low voltage systems to develop their skills within a professional team dedicated to excellence in security technology solutions.
06/26/2026
Full time
Job Description Job Description Job Summary We are seeking a skilled Low Voltage Technician to join our team, responsible for installing, maintaining, and troubleshooting low voltage systems across various commercial and residential projects. The ideal candidate will possess strong technical expertise in security, surveillance, fire alarm, and telecommunication systems, with the ability to interpret schematics and work with a variety of tools and equipment. This role offers opportunities for professional growth in a dynamic environment focused on delivering high-quality service and system solutions. Responsibilities Install, configure, and service low voltage systems including CCTV, security alarms, fire alarms, sensors, IDS, and access control systems. Conduct system testing and troubleshooting to ensure optimal performance. Read and interpret electrical schematics and system design documents accurately. Perform cabling, wiring, and termination of communication lines using hand tools and power tools. Maintain detailed documentation of work performed and system configurations. Provide remote access support using specialized software to diagnose and resolve issues. Collaborate with construction teams during new installations or upgrades. Ensure compliance with NEC standards and local electrical codes during all installations and repairs. Assist in sales activities related to alarm system upgrades or new system proposals when needed. Maintain safety standards on-site by adhering to OSHA regulations and company policies. Requirements Proven experience as a service technician or installer specializing in low voltage systems such as CCTV, security systems, fire alarms, or telecommunication infrastructure. Strong knowledge of computer networking, computer hardware, system design, schematics, sensors, IDS, CCTV systems, alarm systems sales, security protocols, remote access software, locksmithing, construction practices, surveillance technology, NEC standards, cabling techniques, and power tools. Mechanical knowledge related to system installation and maintenance is preferred. Ability to work independently in the field with minimal supervision while maintaining high-quality standards. Excellent problem-solving skills with a focus on troubleshooting complex electrical or network issues. Valid driver's license required for travel between job sites; some positions may require working in various environments including construction sites or existing facilities. Prior experience working with fire alarm systems and telecommunication infrastructure is highly desirable. This position provides an excellent opportunity for individuals passionate about low voltage systems to develop their skills within a professional team dedicated to excellence in security technology solutions.
Job Description Job Description Job Summary We are seeking a skilled Low Voltage Technician to join our team, responsible for installing, maintaining, and troubleshooting low voltage systems across various commercial and residential projects. The ideal candidate will possess strong technical expertise in security, surveillance, fire alarm, and telecommunication systems, with the ability to interpret schematics and work with a variety of tools and equipment. This role offers opportunities for professional growth in a dynamic environment focused on delivering high-quality service and system solutions. Responsibilities Install, configure, and service low voltage systems including CCTV, security alarms, fire alarms, sensors, IDS, and access control systems. Conduct system testing and troubleshooting to ensure optimal performance. Read and interpret electrical schematics and system design documents accurately. Perform cabling, wiring, and termination of communication lines using hand tools and power tools. Maintain detailed documentation of work performed and system configurations. Provide remote access support using specialized software to diagnose and resolve issues. Collaborate with construction teams during new installations or upgrades. Ensure compliance with NEC standards and local electrical codes during all installations and repairs. Assist in sales activities related to alarm system upgrades or new system proposals when needed. Maintain safety standards on-site by adhering to OSHA regulations and company policies. Requirements Proven experience as a service technician or installer specializing in low voltage systems such as CCTV, security systems, fire alarms, or telecommunication infrastructure. Strong knowledge of computer networking, computer hardware, system design, schematics, sensors, IDS, CCTV systems, alarm systems sales, security protocols, remote access software, locksmithing, construction practices, surveillance technology, NEC standards, cabling techniques, and power tools. Mechanical knowledge related to system installation and maintenance is preferred. Ability to work independently in the field with minimal supervision while maintaining high-quality standards. Excellent problem-solving skills with a focus on troubleshooting complex electrical or network issues. Valid driver's license required for travel between job sites; some positions may require working in various environments including construction sites or existing facilities. Prior experience working with fire alarm systems and telecommunication infrastructure is highly desirable. This position provides an excellent opportunity for individuals passionate about low voltage systems to develop their skills within a professional team dedicated to excellence in security technology solutions.
06/19/2026
Full time
Job Description Job Description Job Summary We are seeking a skilled Low Voltage Technician to join our team, responsible for installing, maintaining, and troubleshooting low voltage systems across various commercial and residential projects. The ideal candidate will possess strong technical expertise in security, surveillance, fire alarm, and telecommunication systems, with the ability to interpret schematics and work with a variety of tools and equipment. This role offers opportunities for professional growth in a dynamic environment focused on delivering high-quality service and system solutions. Responsibilities Install, configure, and service low voltage systems including CCTV, security alarms, fire alarms, sensors, IDS, and access control systems. Conduct system testing and troubleshooting to ensure optimal performance. Read and interpret electrical schematics and system design documents accurately. Perform cabling, wiring, and termination of communication lines using hand tools and power tools. Maintain detailed documentation of work performed and system configurations. Provide remote access support using specialized software to diagnose and resolve issues. Collaborate with construction teams during new installations or upgrades. Ensure compliance with NEC standards and local electrical codes during all installations and repairs. Assist in sales activities related to alarm system upgrades or new system proposals when needed. Maintain safety standards on-site by adhering to OSHA regulations and company policies. Requirements Proven experience as a service technician or installer specializing in low voltage systems such as CCTV, security systems, fire alarms, or telecommunication infrastructure. Strong knowledge of computer networking, computer hardware, system design, schematics, sensors, IDS, CCTV systems, alarm systems sales, security protocols, remote access software, locksmithing, construction practices, surveillance technology, NEC standards, cabling techniques, and power tools. Mechanical knowledge related to system installation and maintenance is preferred. Ability to work independently in the field with minimal supervision while maintaining high-quality standards. Excellent problem-solving skills with a focus on troubleshooting complex electrical or network issues. Valid driver's license required for travel between job sites; some positions may require working in various environments including construction sites or existing facilities. Prior experience working with fire alarm systems and telecommunication infrastructure is highly desirable. This position provides an excellent opportunity for individuals passionate about low voltage systems to develop their skills within a professional team dedicated to excellence in security technology solutions.