Locum Tenens - Medical Director (Geriatric / PACE) Location: Fayetteville, North Carolina Setting: PACE Program (Program of All-Inclusive Care for the Elderly) Quick Screening Summary Availability Monday - Friday Day shift schedule Full-time coverage needed Participation in provider on-call rotation Licensure Active North Carolina medical license - Required Board Certification Board Certified in Internal Medicine or Family Medicine - Required Board Certified in Geriatrics - Preferred Certifications DEA - Required CDS - Required Experience Requirements Minimum 1 year working with frail or elderly population - Required Supervisory experience - Required Experience in geriatrics or geriatric-focused care - Preferred No new graduates Visa candidates not accepted Role Overview Seeking a Medical Director to oversee clinical operations for a PACE program , which focuses on providing comprehensive care to seniors with chronic conditions while helping them remain in the community rather than institutional care settings. The Medical Director provides clinical leadership and oversight of participant care , ensuring quality outcomes and adherence to program standards. Administrative reporting: Administrative duties report to the Executive Director Clinical duties report to the Chief Medical Officer Core Responsibilities Clinical Leadership Provide general medical direction and supervision of participant care Oversee clinical outcomes and care delivery Supervise Primary Care Providers (PCPs) and Advanced Practice Providers (APPs) Quality & Program Oversight Lead and monitor Quality Assurance Performance Improvement (QAPI) program Develop and maintain clinical policies, procedures, and protocols Patient Care Perform history & physical exams for new participants Conduct periodic and event-based reassessments Develop treatment plans and coordinate medically necessary services Order and evaluate laboratory and diagnostic testing PACE Team Collaboration Participate in interdisciplinary care team meetings Participate in intake and assessment decisions Collaborate with nursing staff on treatment plans Participate in team and family conferences Educate staff, participants, and families on chronic disease management Leadership & Operations Serve on the PACE leadership team Support operational goals and program growth Provide guidance on diagnoses, cognitive function, and treatment planning Patient Population Frail elderly population Seniors with chronic care needs Allow RecruitWell to set up a phone call with you and the client to discuss more! What RecruitWell Provides: A+ rated malpractice Weekly direct deposit 24/7 dedicated recruiter support Professional onboarding and credentialing Prepaid travel and lodging RecruitWell's Core Values: Open communication Sense of urgency Teamwork Accountability Driven to win Higher consciousness
06/21/2026
Full time
Locum Tenens - Medical Director (Geriatric / PACE) Location: Fayetteville, North Carolina Setting: PACE Program (Program of All-Inclusive Care for the Elderly) Quick Screening Summary Availability Monday - Friday Day shift schedule Full-time coverage needed Participation in provider on-call rotation Licensure Active North Carolina medical license - Required Board Certification Board Certified in Internal Medicine or Family Medicine - Required Board Certified in Geriatrics - Preferred Certifications DEA - Required CDS - Required Experience Requirements Minimum 1 year working with frail or elderly population - Required Supervisory experience - Required Experience in geriatrics or geriatric-focused care - Preferred No new graduates Visa candidates not accepted Role Overview Seeking a Medical Director to oversee clinical operations for a PACE program , which focuses on providing comprehensive care to seniors with chronic conditions while helping them remain in the community rather than institutional care settings. The Medical Director provides clinical leadership and oversight of participant care , ensuring quality outcomes and adherence to program standards. Administrative reporting: Administrative duties report to the Executive Director Clinical duties report to the Chief Medical Officer Core Responsibilities Clinical Leadership Provide general medical direction and supervision of participant care Oversee clinical outcomes and care delivery Supervise Primary Care Providers (PCPs) and Advanced Practice Providers (APPs) Quality & Program Oversight Lead and monitor Quality Assurance Performance Improvement (QAPI) program Develop and maintain clinical policies, procedures, and protocols Patient Care Perform history & physical exams for new participants Conduct periodic and event-based reassessments Develop treatment plans and coordinate medically necessary services Order and evaluate laboratory and diagnostic testing PACE Team Collaboration Participate in interdisciplinary care team meetings Participate in intake and assessment decisions Collaborate with nursing staff on treatment plans Participate in team and family conferences Educate staff, participants, and families on chronic disease management Leadership & Operations Serve on the PACE leadership team Support operational goals and program growth Provide guidance on diagnoses, cognitive function, and treatment planning Patient Population Frail elderly population Seniors with chronic care needs Allow RecruitWell to set up a phone call with you and the client to discuss more! What RecruitWell Provides: A+ rated malpractice Weekly direct deposit 24/7 dedicated recruiter support Professional onboarding and credentialing Prepaid travel and lodging RecruitWell's Core Values: Open communication Sense of urgency Teamwork Accountability Driven to win Higher consciousness
Cannon Corp Description: You'll Come for a Job But You'll Stay for an Exciting Career! Engineering and Designing Reliable, Responsive, Solutions. SINCE 1976, CANNON has provided creative solutions to clients in the energy industry, water resources, public infrastructure, and commercial and residential development. We work hard. We play hard. We have fun. JOIN CANNON as a Regional Manager of Land Development in our SAN LUIS OBISPO office. San Luis Obispo is on the beautiful central coast of California, has scenic beaches, is surrounded by the wine country, and offers endless recreational opportunities. REGIONAL MANAGER OF LAND DEVELOPMENT JOB SUMMARY The Regional Manager of Land Development is a senior leadership opportunity to expand and guide Cannon's Land Development operations across the Central Coast. Reporting to the Director of Development, this position will oversee a diverse portfolio of residential, commercial, and mixed-use development projects, lead and mentor engineering teams, and drive business development efforts with private developers, landowners, and higher education institutions. This role may transition into the next step in leadership succession for Cannon's Development group. REGIONAL MANAGER OF LAND DEVELOPMENT JOB DUTIES Leads, mentors, and grows Cannon's Development team across Central Coast. Conducts business development activities, prepares and delivers proposals and presentations, and secures new development opportunities. Provides project management for multiple civil engineering land development projects from proposal through delivery, ensuring budgets, schedules, and quality standards are met. Communicates effectively with various departments, clients, and agencies. Manages and coordinates with various jurisdictional agencies to obtain approvals of improvement plans. Effectively manages quality assurance and quality control. Represents Cannon with professionalism and integrity in all clients, agency, and community interactions. Requirements: Bachelor's degree in civil engineering from an accredited college is required. California P.E. license. 15+ years' experience in civil engineering specifically pertaining to land development projects is required. 10+ years demonstrated experience supervising and successfully managing projects within the constraints of scope, schedule, budget, and performance requirements, providing technical oversight for projects and all related project phases and tasks, to include quality assurance reviews. Experience with business development and client management (obtaining new and repeat business). Maintains strong, active relationships across the Central Coast developer and builder community, leveraging industry connections to identify opportunities and strengthen client partnerships. Participates in Land Development organizations such as Building Industry Association (BIA). Proven ability to lead teams to success, including experience directly reviewing and managing employee performance, and mentoring a team of three or more direct reports. Proven expertise in land development design. Working knowledge of computer software programs used for civil engineering design (AutoCAD, Civil3D, AES, WSPG, Flowmaster, etc.). Proven experience in processing improvement plans with jurisdictional agencies. Comfortable with public speaking, including presenting to clients, agencies, and internal teams. WE OFFER competitive salaries, excellent benefits package, a hybrid work schedule, and an active and positive team building, work environment. Cannon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, age. Compensation details: 00 Yearly Salary PIdf244a280b64-0257
06/20/2026
Full time
Cannon Corp Description: You'll Come for a Job But You'll Stay for an Exciting Career! Engineering and Designing Reliable, Responsive, Solutions. SINCE 1976, CANNON has provided creative solutions to clients in the energy industry, water resources, public infrastructure, and commercial and residential development. We work hard. We play hard. We have fun. JOIN CANNON as a Regional Manager of Land Development in our SAN LUIS OBISPO office. San Luis Obispo is on the beautiful central coast of California, has scenic beaches, is surrounded by the wine country, and offers endless recreational opportunities. REGIONAL MANAGER OF LAND DEVELOPMENT JOB SUMMARY The Regional Manager of Land Development is a senior leadership opportunity to expand and guide Cannon's Land Development operations across the Central Coast. Reporting to the Director of Development, this position will oversee a diverse portfolio of residential, commercial, and mixed-use development projects, lead and mentor engineering teams, and drive business development efforts with private developers, landowners, and higher education institutions. This role may transition into the next step in leadership succession for Cannon's Development group. REGIONAL MANAGER OF LAND DEVELOPMENT JOB DUTIES Leads, mentors, and grows Cannon's Development team across Central Coast. Conducts business development activities, prepares and delivers proposals and presentations, and secures new development opportunities. Provides project management for multiple civil engineering land development projects from proposal through delivery, ensuring budgets, schedules, and quality standards are met. Communicates effectively with various departments, clients, and agencies. Manages and coordinates with various jurisdictional agencies to obtain approvals of improvement plans. Effectively manages quality assurance and quality control. Represents Cannon with professionalism and integrity in all clients, agency, and community interactions. Requirements: Bachelor's degree in civil engineering from an accredited college is required. California P.E. license. 15+ years' experience in civil engineering specifically pertaining to land development projects is required. 10+ years demonstrated experience supervising and successfully managing projects within the constraints of scope, schedule, budget, and performance requirements, providing technical oversight for projects and all related project phases and tasks, to include quality assurance reviews. Experience with business development and client management (obtaining new and repeat business). Maintains strong, active relationships across the Central Coast developer and builder community, leveraging industry connections to identify opportunities and strengthen client partnerships. Participates in Land Development organizations such as Building Industry Association (BIA). Proven ability to lead teams to success, including experience directly reviewing and managing employee performance, and mentoring a team of three or more direct reports. Proven expertise in land development design. Working knowledge of computer software programs used for civil engineering design (AutoCAD, Civil3D, AES, WSPG, Flowmaster, etc.). Proven experience in processing improvement plans with jurisdictional agencies. Comfortable with public speaking, including presenting to clients, agencies, and internal teams. WE OFFER competitive salaries, excellent benefits package, a hybrid work schedule, and an active and positive team building, work environment. Cannon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, age. Compensation details: 00 Yearly Salary PIdf244a280b64-0257
Introduction Last year alone, HCA Healthcare colleagues invested over 156,000 hours impacting our communities. As a(an) Respiratory Therapy Manager with Menorah Medical Center and Overland Park Regional Medical Center, you can be a manager in an organization that is devoted to giving! Benefits HCA offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Come join our team as a(an) Respiratory Therapy Manager. We care for our communities and employees! HCA Hope Fund in fourteen years reached a historic milestone: $50 million in help to our colleagues in need. Last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today! Job Summary and Qualifications This is a shared RT Manager role covering Menorah Medical Center and Overland Park Regional Medical Center. Reports to the COO/Director Outpatient Services and is responsible for all operations and administrative functions of Respiratory. In partnership with Administration, the Manager is responsible for setting objectives, strategic positioning, planning, establishing service standards, budgeting and overall financial performance. Responsible for the integrations and management of all Respiratory Departments with regard to staffing and supervision, equipment, purchasing, billing and charge collection, quality improvement activities and staff development. Accountable for ensuring Respiratory operations and are in compliance with all Joint Commission and other regulatory requirements. Establishes additional staff training, QA, and outcome measurements. Interviewing and hiring, employee orientation, computer training and staff competency. Perform all employee coaching and disciplinary actions up to and including termination. Be accountable and accessible for the 24-7 operations of the RT department. Evaluate new equipment and set up in-services. Attend committee meetings and performing performance evaluations. Work in the capacity of staff therapist when needed. Verify and sign off payroll and invoices. Maintain and write policies and procedures as may be necessary in the operation of the department. Responsible for reports for PI, quality assurance, and outcome measurements Submit expense and capital budget. The Manager is responsible for meeting CAP regulations and may provide care for ages 0-30 Days Neonate, 1-12 Months Infant, 1-2 Yrs Toddler, 3-6 Yrs Early Child, 7-11 Yrs Child, 12-17 Yrs Adolescent, 18-39 Yrs Young Adult, 40-64 Yrs Adult and 65+ Geriatric patients. Any other duties that may be assigned. What qualifications you will need: Education: Graduate of an Accredited Program of Respiratory Therapy. Bachelors of Science strongly preferred. Licensure/ Certifications: Licensed Respiratory Therapist from the Kansas Board of Healing Arts. Must be registered with the National Board for Respiratory Care as RRT. BLS and ACLS from American Heart Association or American Red Cross, and NRP required upon hire. Experience: 5 years experience working as RRT in acute care setting required. 2 years Supervisory or Management experienced preferred. Must have strong clinical assessment skills and the ability to make decisions independently. Strong written, verbal and interpersonal communication skills required. Menorah Medical Center is a full-service, 150+ bed acute care hospital and ER. We are located in Overland Park and Leawood, Kansas. Our hospital serves the community's healthcare needs by providing compassionate care. We have world-class medical colleagues and more than 600 physicians. Our team offers exceptional experiences and extraordinary medicine for adults, newborns, teens, and children. We offer some of the most advanced treatment choices available in the Kansas City region. Our hospital network continues to be a pioneer in cancer care. We are home to a certified Breast Center of Excellence, the Sarah Cannon Cancer Institute, and the region's only Genitourinary Cancer clinic. We offer a Robotic Surgery Center of Excellence, Women's Center, Bariatric Program, and an inpatient rehabilitation center. HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder Become a manager with an organization that invests in your career while giving to the community. We are seeking distinguished applicants for our Respiratory Therapy Manager opening. Help HCA Healthcare create healthier tomorrows for patients and communities. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
06/20/2026
Full time
Introduction Last year alone, HCA Healthcare colleagues invested over 156,000 hours impacting our communities. As a(an) Respiratory Therapy Manager with Menorah Medical Center and Overland Park Regional Medical Center, you can be a manager in an organization that is devoted to giving! Benefits HCA offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Learn more about Employee Benefits Note: Eligibility for benefits may vary by location. Come join our team as a(an) Respiratory Therapy Manager. We care for our communities and employees! HCA Hope Fund in fourteen years reached a historic milestone: $50 million in help to our colleagues in need. Last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today! Job Summary and Qualifications This is a shared RT Manager role covering Menorah Medical Center and Overland Park Regional Medical Center. Reports to the COO/Director Outpatient Services and is responsible for all operations and administrative functions of Respiratory. In partnership with Administration, the Manager is responsible for setting objectives, strategic positioning, planning, establishing service standards, budgeting and overall financial performance. Responsible for the integrations and management of all Respiratory Departments with regard to staffing and supervision, equipment, purchasing, billing and charge collection, quality improvement activities and staff development. Accountable for ensuring Respiratory operations and are in compliance with all Joint Commission and other regulatory requirements. Establishes additional staff training, QA, and outcome measurements. Interviewing and hiring, employee orientation, computer training and staff competency. Perform all employee coaching and disciplinary actions up to and including termination. Be accountable and accessible for the 24-7 operations of the RT department. Evaluate new equipment and set up in-services. Attend committee meetings and performing performance evaluations. Work in the capacity of staff therapist when needed. Verify and sign off payroll and invoices. Maintain and write policies and procedures as may be necessary in the operation of the department. Responsible for reports for PI, quality assurance, and outcome measurements Submit expense and capital budget. The Manager is responsible for meeting CAP regulations and may provide care for ages 0-30 Days Neonate, 1-12 Months Infant, 1-2 Yrs Toddler, 3-6 Yrs Early Child, 7-11 Yrs Child, 12-17 Yrs Adolescent, 18-39 Yrs Young Adult, 40-64 Yrs Adult and 65+ Geriatric patients. Any other duties that may be assigned. What qualifications you will need: Education: Graduate of an Accredited Program of Respiratory Therapy. Bachelors of Science strongly preferred. Licensure/ Certifications: Licensed Respiratory Therapist from the Kansas Board of Healing Arts. Must be registered with the National Board for Respiratory Care as RRT. BLS and ACLS from American Heart Association or American Red Cross, and NRP required upon hire. Experience: 5 years experience working as RRT in acute care setting required. 2 years Supervisory or Management experienced preferred. Must have strong clinical assessment skills and the ability to make decisions independently. Strong written, verbal and interpersonal communication skills required. Menorah Medical Center is a full-service, 150+ bed acute care hospital and ER. We are located in Overland Park and Leawood, Kansas. Our hospital serves the community's healthcare needs by providing compassionate care. We have world-class medical colleagues and more than 600 physicians. Our team offers exceptional experiences and extraordinary medicine for adults, newborns, teens, and children. We offer some of the most advanced treatment choices available in the Kansas City region. Our hospital network continues to be a pioneer in cancer care. We are home to a certified Breast Center of Excellence, the Sarah Cannon Cancer Institute, and the region's only Genitourinary Cancer clinic. We offer a Robotic Surgery Center of Excellence, Women's Center, Bariatric Program, and an inpatient rehabilitation center. HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. "The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder Become a manager with an organization that invests in your career while giving to the community. We are seeking distinguished applicants for our Respiratory Therapy Manager opening. Help HCA Healthcare create healthier tomorrows for patients and communities. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Executive Director, Quality Management: Contact Center Enablement, you will provide executive oversight and direction for the vision, strategy, planning, and operational execution of the Quality Management and compliance risk programs. Leads the outcome-based Quality Management strategy by establishing a scalable, data-driven framework focused on customer experience outcomes, regulatory compliance, and operational excellence. Transforms traditional quality assurance practices into an outcome-based model aligned with business goals, while leading cross-functional teams and partnering with Risk, Compliance, Legal, and other internal control functions to mitigate risk and deliver measurable business impact. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Colorado Springs, CO, Tampa, FL, Chesapeake, VA, OR Phoenix, AZ. Relocation assistance is available for this position. What you'll do: Provides executive oversight of quality management across business operations, ensuring accuracy, consistency, and alignment with outcome-based performance standards. Leads the design, implementation, and continuous refinement of an association-aligned, outcome-based Quality Management framework, including controls, governance, and calibration processes. Champions continuous improvement initiatives by identifying root causes and implementing strategies that enhance customer outcomes, operational efficiency, and risk mitigation. Defines and evolves key performance metrics and outcome-based KPIs aligned to business objectives, member experience, and regulatory expectations. Leads advanced quality analytics to identify trends, risks, and opportunities, partnering with analytics, actuary, and Learning and Development to drive performance improvement. Accountable for response to Internal Audit findings, ensuring effective remediation and alignment with compliance and risk standards. Delivers clear, actionable reporting to senior leadership, including insights on trends, root causes, business outcomes, and recommended operational actions. Oversees the maintenance of the control framework and uses quality assurance and oversight to promote customer satisfaction. Directs and implements process improvements intended to enhance operational efficiencies, improve quality, and mitigate risks Collaborates with Risk, Compliance, Legal, Internal Audit, and other control functions to align on regulatory requirements and develop proactive risk mitigation strategies. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 10 years of progressive experience in quality management, including development and leadership of QA/QC programs control frameworks, and continuous improvement strategies that drive operational performance and regulatory compliance. 4 years of leadership experience building and developing high-performing teams within complex, matrixed organizational environments. Deep expertise in quality management, continuous improvement, and control frameworks, with strong knowledge of regulatory requirements, risk management principles, and industry best practices. Experience in regulatory compliance and industry regulations, including familiarity with frameworks such as, but not limited to, OCC Heightened Standards, Fair Lending, Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and consumer protection regulations (e.g., UDAAP). Demonstrated ability to influence and align senior leaders and cross-functional stakeholders, including 1st and 2nd Lines of Defense, to drive enterprise-wide quality, risk, and compliance initiatives. Demonstrated executive presence and business acumen, with understanding of financial services operations, industry trends, and evolving regulatory landscapes. Proven ability to apply risk and compliance frameworks to identify operational gaps and implement practical, outcome-focused solutions. Experience managing third-party/vendor relationships, including establishing oversight models and contractual quality and compliance controls. What sets you apart: Strong Leadership Experience Experience in building or redesigning a Quality Assurance program Current or previous Bank and/or Insurance experience Mid to Large Contact Center Experience US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $147,750.00-$265,950.00 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/20/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Executive Director, Quality Management: Contact Center Enablement, you will provide executive oversight and direction for the vision, strategy, planning, and operational execution of the Quality Management and compliance risk programs. Leads the outcome-based Quality Management strategy by establishing a scalable, data-driven framework focused on customer experience outcomes, regulatory compliance, and operational excellence. Transforms traditional quality assurance practices into an outcome-based model aligned with business goals, while leading cross-functional teams and partnering with Risk, Compliance, Legal, and other internal control functions to mitigate risk and deliver measurable business impact. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Colorado Springs, CO, Tampa, FL, Chesapeake, VA, OR Phoenix, AZ. Relocation assistance is available for this position. What you'll do: Provides executive oversight of quality management across business operations, ensuring accuracy, consistency, and alignment with outcome-based performance standards. Leads the design, implementation, and continuous refinement of an association-aligned, outcome-based Quality Management framework, including controls, governance, and calibration processes. Champions continuous improvement initiatives by identifying root causes and implementing strategies that enhance customer outcomes, operational efficiency, and risk mitigation. Defines and evolves key performance metrics and outcome-based KPIs aligned to business objectives, member experience, and regulatory expectations. Leads advanced quality analytics to identify trends, risks, and opportunities, partnering with analytics, actuary, and Learning and Development to drive performance improvement. Accountable for response to Internal Audit findings, ensuring effective remediation and alignment with compliance and risk standards. Delivers clear, actionable reporting to senior leadership, including insights on trends, root causes, business outcomes, and recommended operational actions. Oversees the maintenance of the control framework and uses quality assurance and oversight to promote customer satisfaction. Directs and implements process improvements intended to enhance operational efficiencies, improve quality, and mitigate risks Collaborates with Risk, Compliance, Legal, Internal Audit, and other control functions to align on regulatory requirements and develop proactive risk mitigation strategies. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 10 years of progressive experience in quality management, including development and leadership of QA/QC programs control frameworks, and continuous improvement strategies that drive operational performance and regulatory compliance. 4 years of leadership experience building and developing high-performing teams within complex, matrixed organizational environments. Deep expertise in quality management, continuous improvement, and control frameworks, with strong knowledge of regulatory requirements, risk management principles, and industry best practices. Experience in regulatory compliance and industry regulations, including familiarity with frameworks such as, but not limited to, OCC Heightened Standards, Fair Lending, Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and consumer protection regulations (e.g., UDAAP). Demonstrated ability to influence and align senior leaders and cross-functional stakeholders, including 1st and 2nd Lines of Defense, to drive enterprise-wide quality, risk, and compliance initiatives. Demonstrated executive presence and business acumen, with understanding of financial services operations, industry trends, and evolving regulatory landscapes. Proven ability to apply risk and compliance frameworks to identify operational gaps and implement practical, outcome-focused solutions. Experience managing third-party/vendor relationships, including establishing oversight models and contractual quality and compliance controls. What sets you apart: Strong Leadership Experience Experience in building or redesigning a Quality Assurance program Current or previous Bank and/or Insurance experience Mid to Large Contact Center Experience US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $147,750.00-$265,950.00 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Executive Director, Quality Management: Contact Center Enablement, you will provide executive oversight and direction for the vision, strategy, planning, and operational execution of the Quality Management and compliance risk programs. Leads the outcome-based Quality Management strategy by establishing a scalable, data-driven framework focused on customer experience outcomes, regulatory compliance, and operational excellence. Transforms traditional quality assurance practices into an outcome-based model aligned with business goals, while leading cross-functional teams and partnering with Risk, Compliance, Legal, and other internal control functions to mitigate risk and deliver measurable business impact. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Colorado Springs, CO, Tampa, FL, Chesapeake, VA, OR Phoenix, AZ. Relocation assistance is available for this position. What you'll do: Provides executive oversight of quality management across business operations, ensuring accuracy, consistency, and alignment with outcome-based performance standards. Leads the design, implementation, and continuous refinement of an association-aligned, outcome-based Quality Management framework, including controls, governance, and calibration processes. Champions continuous improvement initiatives by identifying root causes and implementing strategies that enhance customer outcomes, operational efficiency, and risk mitigation. Defines and evolves key performance metrics and outcome-based KPIs aligned to business objectives, member experience, and regulatory expectations. Leads advanced quality analytics to identify trends, risks, and opportunities, partnering with analytics, actuary, and Learning and Development to drive performance improvement. Accountable for response to Internal Audit findings, ensuring effective remediation and alignment with compliance and risk standards. Delivers clear, actionable reporting to senior leadership, including insights on trends, root causes, business outcomes, and recommended operational actions. Oversees the maintenance of the control framework and uses quality assurance and oversight to promote customer satisfaction. Directs and implements process improvements intended to enhance operational efficiencies, improve quality, and mitigate risks Collaborates with Risk, Compliance, Legal, Internal Audit, and other control functions to align on regulatory requirements and develop proactive risk mitigation strategies. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 10 years of progressive experience in quality management, including development and leadership of QA/QC programs control frameworks, and continuous improvement strategies that drive operational performance and regulatory compliance. 4 years of leadership experience building and developing high-performing teams within complex, matrixed organizational environments. Deep expertise in quality management, continuous improvement, and control frameworks, with strong knowledge of regulatory requirements, risk management principles, and industry best practices. Experience in regulatory compliance and industry regulations, including familiarity with frameworks such as, but not limited to, OCC Heightened Standards, Fair Lending, Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and consumer protection regulations (e.g., UDAAP). Demonstrated ability to influence and align senior leaders and cross-functional stakeholders, including 1st and 2nd Lines of Defense, to drive enterprise-wide quality, risk, and compliance initiatives. Demonstrated executive presence and business acumen, with understanding of financial services operations, industry trends, and evolving regulatory landscapes. Proven ability to apply risk and compliance frameworks to identify operational gaps and implement practical, outcome-focused solutions. Experience managing third-party/vendor relationships, including establishing oversight models and contractual quality and compliance controls. What sets you apart: Strong Leadership Experience Experience in building or redesigning a Quality Assurance program Current or previous Bank and/or Insurance experience Mid to Large Contact Center Experience US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $147,750.00-$265,950.00 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/20/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Executive Director, Quality Management: Contact Center Enablement, you will provide executive oversight and direction for the vision, strategy, planning, and operational execution of the Quality Management and compliance risk programs. Leads the outcome-based Quality Management strategy by establishing a scalable, data-driven framework focused on customer experience outcomes, regulatory compliance, and operational excellence. Transforms traditional quality assurance practices into an outcome-based model aligned with business goals, while leading cross-functional teams and partnering with Risk, Compliance, Legal, and other internal control functions to mitigate risk and deliver measurable business impact. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Colorado Springs, CO, Tampa, FL, Chesapeake, VA, OR Phoenix, AZ. Relocation assistance is available for this position. What you'll do: Provides executive oversight of quality management across business operations, ensuring accuracy, consistency, and alignment with outcome-based performance standards. Leads the design, implementation, and continuous refinement of an association-aligned, outcome-based Quality Management framework, including controls, governance, and calibration processes. Champions continuous improvement initiatives by identifying root causes and implementing strategies that enhance customer outcomes, operational efficiency, and risk mitigation. Defines and evolves key performance metrics and outcome-based KPIs aligned to business objectives, member experience, and regulatory expectations. Leads advanced quality analytics to identify trends, risks, and opportunities, partnering with analytics, actuary, and Learning and Development to drive performance improvement. Accountable for response to Internal Audit findings, ensuring effective remediation and alignment with compliance and risk standards. Delivers clear, actionable reporting to senior leadership, including insights on trends, root causes, business outcomes, and recommended operational actions. Oversees the maintenance of the control framework and uses quality assurance and oversight to promote customer satisfaction. Directs and implements process improvements intended to enhance operational efficiencies, improve quality, and mitigate risks Collaborates with Risk, Compliance, Legal, Internal Audit, and other control functions to align on regulatory requirements and develop proactive risk mitigation strategies. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 10 years of progressive experience in quality management, including development and leadership of QA/QC programs control frameworks, and continuous improvement strategies that drive operational performance and regulatory compliance. 4 years of leadership experience building and developing high-performing teams within complex, matrixed organizational environments. Deep expertise in quality management, continuous improvement, and control frameworks, with strong knowledge of regulatory requirements, risk management principles, and industry best practices. Experience in regulatory compliance and industry regulations, including familiarity with frameworks such as, but not limited to, OCC Heightened Standards, Fair Lending, Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and consumer protection regulations (e.g., UDAAP). Demonstrated ability to influence and align senior leaders and cross-functional stakeholders, including 1st and 2nd Lines of Defense, to drive enterprise-wide quality, risk, and compliance initiatives. Demonstrated executive presence and business acumen, with understanding of financial services operations, industry trends, and evolving regulatory landscapes. Proven ability to apply risk and compliance frameworks to identify operational gaps and implement practical, outcome-focused solutions. Experience managing third-party/vendor relationships, including establishing oversight models and contractual quality and compliance controls. What sets you apart: Strong Leadership Experience Experience in building or redesigning a Quality Assurance program Current or previous Bank and/or Insurance experience Mid to Large Contact Center Experience US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $147,750.00-$265,950.00 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Executive Director, Quality Management: Contact Center Enablement, you will provide executive oversight and direction for the vision, strategy, planning, and operational execution of the Quality Management and compliance risk programs. Leads the outcome-based Quality Management strategy by establishing a scalable, data-driven framework focused on customer experience outcomes, regulatory compliance, and operational excellence. Transforms traditional quality assurance practices into an outcome-based model aligned with business goals, while leading cross-functional teams and partnering with Risk, Compliance, Legal, and other internal control functions to mitigate risk and deliver measurable business impact. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Colorado Springs, CO, Tampa, FL, Chesapeake, VA, OR Phoenix, AZ. Relocation assistance is available for this position. What you'll do: Provides executive oversight of quality management across business operations, ensuring accuracy, consistency, and alignment with outcome-based performance standards. Leads the design, implementation, and continuous refinement of an association-aligned, outcome-based Quality Management framework, including controls, governance, and calibration processes. Champions continuous improvement initiatives by identifying root causes and implementing strategies that enhance customer outcomes, operational efficiency, and risk mitigation. Defines and evolves key performance metrics and outcome-based KPIs aligned to business objectives, member experience, and regulatory expectations. Leads advanced quality analytics to identify trends, risks, and opportunities, partnering with analytics, actuary, and Learning and Development to drive performance improvement. Accountable for response to Internal Audit findings, ensuring effective remediation and alignment with compliance and risk standards. Delivers clear, actionable reporting to senior leadership, including insights on trends, root causes, business outcomes, and recommended operational actions. Oversees the maintenance of the control framework and uses quality assurance and oversight to promote customer satisfaction. Directs and implements process improvements intended to enhance operational efficiencies, improve quality, and mitigate risks Collaborates with Risk, Compliance, Legal, Internal Audit, and other control functions to align on regulatory requirements and develop proactive risk mitigation strategies. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 10 years of progressive experience in quality management, including development and leadership of QA/QC programs control frameworks, and continuous improvement strategies that drive operational performance and regulatory compliance. 4 years of leadership experience building and developing high-performing teams within complex, matrixed organizational environments. Deep expertise in quality management, continuous improvement, and control frameworks, with strong knowledge of regulatory requirements, risk management principles, and industry best practices. Experience in regulatory compliance and industry regulations, including familiarity with frameworks such as, but not limited to, OCC Heightened Standards, Fair Lending, Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and consumer protection regulations (e.g., UDAAP). Demonstrated ability to influence and align senior leaders and cross-functional stakeholders, including 1st and 2nd Lines of Defense, to drive enterprise-wide quality, risk, and compliance initiatives. Demonstrated executive presence and business acumen, with understanding of financial services operations, industry trends, and evolving regulatory landscapes. Proven ability to apply risk and compliance frameworks to identify operational gaps and implement practical, outcome-focused solutions. Experience managing third-party/vendor relationships, including establishing oversight models and contractual quality and compliance controls. What sets you apart: Strong Leadership Experience Experience in building or redesigning a Quality Assurance program Current or previous Bank and/or Insurance experience Mid to Large Contact Center Experience US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $147,750.00-$265,950.00 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/19/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Executive Director, Quality Management: Contact Center Enablement, you will provide executive oversight and direction for the vision, strategy, planning, and operational execution of the Quality Management and compliance risk programs. Leads the outcome-based Quality Management strategy by establishing a scalable, data-driven framework focused on customer experience outcomes, regulatory compliance, and operational excellence. Transforms traditional quality assurance practices into an outcome-based model aligned with business goals, while leading cross-functional teams and partnering with Risk, Compliance, Legal, and other internal control functions to mitigate risk and deliver measurable business impact. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Colorado Springs, CO, Tampa, FL, Chesapeake, VA, OR Phoenix, AZ. Relocation assistance is available for this position. What you'll do: Provides executive oversight of quality management across business operations, ensuring accuracy, consistency, and alignment with outcome-based performance standards. Leads the design, implementation, and continuous refinement of an association-aligned, outcome-based Quality Management framework, including controls, governance, and calibration processes. Champions continuous improvement initiatives by identifying root causes and implementing strategies that enhance customer outcomes, operational efficiency, and risk mitigation. Defines and evolves key performance metrics and outcome-based KPIs aligned to business objectives, member experience, and regulatory expectations. Leads advanced quality analytics to identify trends, risks, and opportunities, partnering with analytics, actuary, and Learning and Development to drive performance improvement. Accountable for response to Internal Audit findings, ensuring effective remediation and alignment with compliance and risk standards. Delivers clear, actionable reporting to senior leadership, including insights on trends, root causes, business outcomes, and recommended operational actions. Oversees the maintenance of the control framework and uses quality assurance and oversight to promote customer satisfaction. Directs and implements process improvements intended to enhance operational efficiencies, improve quality, and mitigate risks Collaborates with Risk, Compliance, Legal, Internal Audit, and other control functions to align on regulatory requirements and develop proactive risk mitigation strategies. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 10 years of progressive experience in quality management, including development and leadership of QA/QC programs control frameworks, and continuous improvement strategies that drive operational performance and regulatory compliance. 4 years of leadership experience building and developing high-performing teams within complex, matrixed organizational environments. Deep expertise in quality management, continuous improvement, and control frameworks, with strong knowledge of regulatory requirements, risk management principles, and industry best practices. Experience in regulatory compliance and industry regulations, including familiarity with frameworks such as, but not limited to, OCC Heightened Standards, Fair Lending, Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and consumer protection regulations (e.g., UDAAP). Demonstrated ability to influence and align senior leaders and cross-functional stakeholders, including 1st and 2nd Lines of Defense, to drive enterprise-wide quality, risk, and compliance initiatives. Demonstrated executive presence and business acumen, with understanding of financial services operations, industry trends, and evolving regulatory landscapes. Proven ability to apply risk and compliance frameworks to identify operational gaps and implement practical, outcome-focused solutions. Experience managing third-party/vendor relationships, including establishing oversight models and contractual quality and compliance controls. What sets you apart: Strong Leadership Experience Experience in building or redesigning a Quality Assurance program Current or previous Bank and/or Insurance experience Mid to Large Contact Center Experience US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $147,750.00-$265,950.00 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Lake Norman Hospital Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of the four Duke Health hospitals at 123-beds, it offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties. Medical Lab Scientist, AdvancedSchedule Schedule 40 hours, 7:30am - 4pm Summary & Work Performed Perform a variety of routine and complex technical tasks in the performance of laboratory tests to obtain data for use in the diagnosis and treatment of disease. Job duties are dependent on the laboratory and maybe composed of a combination of the following duties and responsibilities related to the specialization. Perform a variety of tests in clinical laboratories using standard techniques and equipment; performrelated duties in the laboratory to include specimen handling, using manual and automatic equipment to test specimens, and perform and report analytical tests. Operate manual or computerized instrumentation. Calibrate and maintain instrumentation according to standard operating procedures. Process patient samples for testing using appropriate identification techniques and written procedures to ensure quality material for testing. Perform basic troubleshooting of assay problems as directed by senior staff. Communicate problems/issues to appropriate individuals. Maintain inventory of supplies and equipment. Participate in the development of new medical laboratory tests and techniques. Participate in the preparation for lab inspections. Review lab inspection documents and procedures to maintain knowledge. Bring any non-compliance issues to the attention of upper level staff. Perform proficiency testing as directed to maintain compliance with regulatory agencies. Document quality control and quality assurance results. Notify upper level personnel of instrument malfunctions or unusual or unexpected data or results. Review written procedures and policies for accuracy and submit changes to manager or designee. Understand, comply, and perform with all necessary safety procedures. Maintain compliance with safety training. Report all safety incidents within 24 hours. Attend all laboratory meetings, safety and compliance training as required. Comply with competency testing procedures for the laboratory staff. Train new staff. Serve as a resource person/role model, as per guidelines determined by laboratory management. Comply with laboratory training programs. Provide technical guidance and instruction to students, interns, residents, staff and other employees. Perform other related duties incidental to the work described herein. Use behaviors that support achievement of balanced scorecard targets and support DUHS values. Consistently cooperate and communicate effectively with co-workers to ensure effective workflow. Knowledge, Skills and AbilitiesLevel Characteristics Promotion to this level is dependent upon successful completion of leadership activities within the Clinical Ladder. Requires annual maintenance. Within the clinical laboratories we embrace Duke's purpose, placing the patient at the center of everything we do. We do this by demonstrating behaviors that focus on delivering patient- and family- centered care and embodying the values that promote apositive work culture. We expect every team member to commit to these values and hold each other accountable in the spirit of mutual respect and belonging. Minimum Qualifications & Education Bachelors of Science/Bachelor of Arts in Chemical, Physical, Biological or Clinical Laboratory Science; or Medical Technology. Generalist certification required for General labs. Generalist, but specialty in Micro. Generalist/Specialty certification required for specialty labs. Minimum educational or experience requirements may be modified on a case by case basis at the discretion of the CLIA director as long as minimal CLIA requirements are met by the employee for the tasks being performed. Experience Two years experience as a certified MLS. Degrees, Licensures, Certifications Generalist/Specialty Certification by a nationally recognized board/agency (required). Certification will vary depending on laboratory. Master in Science in lieu of certification for Biochemical Genetics Laboratory. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
06/19/2026
Full time
Job Description At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Lake Norman Hospital Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of the four Duke Health hospitals at 123-beds, it offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties. Medical Lab Scientist, AdvancedSchedule Schedule 40 hours, 7:30am - 4pm Summary & Work Performed Perform a variety of routine and complex technical tasks in the performance of laboratory tests to obtain data for use in the diagnosis and treatment of disease. Job duties are dependent on the laboratory and maybe composed of a combination of the following duties and responsibilities related to the specialization. Perform a variety of tests in clinical laboratories using standard techniques and equipment; performrelated duties in the laboratory to include specimen handling, using manual and automatic equipment to test specimens, and perform and report analytical tests. Operate manual or computerized instrumentation. Calibrate and maintain instrumentation according to standard operating procedures. Process patient samples for testing using appropriate identification techniques and written procedures to ensure quality material for testing. Perform basic troubleshooting of assay problems as directed by senior staff. Communicate problems/issues to appropriate individuals. Maintain inventory of supplies and equipment. Participate in the development of new medical laboratory tests and techniques. Participate in the preparation for lab inspections. Review lab inspection documents and procedures to maintain knowledge. Bring any non-compliance issues to the attention of upper level staff. Perform proficiency testing as directed to maintain compliance with regulatory agencies. Document quality control and quality assurance results. Notify upper level personnel of instrument malfunctions or unusual or unexpected data or results. Review written procedures and policies for accuracy and submit changes to manager or designee. Understand, comply, and perform with all necessary safety procedures. Maintain compliance with safety training. Report all safety incidents within 24 hours. Attend all laboratory meetings, safety and compliance training as required. Comply with competency testing procedures for the laboratory staff. Train new staff. Serve as a resource person/role model, as per guidelines determined by laboratory management. Comply with laboratory training programs. Provide technical guidance and instruction to students, interns, residents, staff and other employees. Perform other related duties incidental to the work described herein. Use behaviors that support achievement of balanced scorecard targets and support DUHS values. Consistently cooperate and communicate effectively with co-workers to ensure effective workflow. Knowledge, Skills and AbilitiesLevel Characteristics Promotion to this level is dependent upon successful completion of leadership activities within the Clinical Ladder. Requires annual maintenance. Within the clinical laboratories we embrace Duke's purpose, placing the patient at the center of everything we do. We do this by demonstrating behaviors that focus on delivering patient- and family- centered care and embodying the values that promote apositive work culture. We expect every team member to commit to these values and hold each other accountable in the spirit of mutual respect and belonging. Minimum Qualifications & Education Bachelors of Science/Bachelor of Arts in Chemical, Physical, Biological or Clinical Laboratory Science; or Medical Technology. Generalist certification required for General labs. Generalist, but specialty in Micro. Generalist/Specialty certification required for specialty labs. Minimum educational or experience requirements may be modified on a case by case basis at the discretion of the CLIA director as long as minimal CLIA requirements are met by the employee for the tasks being performed. Experience Two years experience as a certified MLS. Degrees, Licensures, Certifications Generalist/Specialty Certification by a nationally recognized board/agency (required). Certification will vary depending on laboratory. Master in Science in lieu of certification for Biochemical Genetics Laboratory. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
How you'll change lives As a Dietitian at U.S. Renal Care, you will be an integral part of an interdisciplinary team, providing excellent care for patients living with kidney disease. U.S. Renal care dietitians work under the supervision of a RDN Regional Manager. What you'll be doing Patient Nutrition. Using the most current, science-based practices, you will recommend therapeutic diets based on patient nutritional needs, preferences, and changes in treatment, in consultation with the patient's physician. You will review lab results and provide appropriate education for nutritional interventions on such topics as fluid and sodium, potassium, and CKD-Mineral and Bone Disorder management. You will also conduct patient assessments and care planning activities, as well as participating in monthly interdisciplinary patient care conferences. Teamwork. You will collaborate with the Medical Director, physician/advanced practice provider, facility administrator, social worker, nurse, and patient care technician to maintain positive relationships with area hospitals, skilled nursing facilities, agencies, vendors, and the community. Safety & Quality. You will help with clinical and operational processes, with a focus on improving patient health and achieving target goals for patient outcomes. You will also help maintain a productive quality assurance program and participate in monthly Quality Assessment and Performance Improvement (QAPI) activities. What we're looking for Current Registered Dietitian (RD/RDN) certification showing proof of registration with Commission on Dietetic Registration (includes Baccalaureate or Advanced degree). Minimum of one-year experience in clinical nutrition as a Registered Dietitian. Current Dietitian (LD/LDN) license in applicable state is required unless employed in the state of AZ, CA, CO, HI, IN, MI, NJ or VA. State certification (Certified Dietitian/Nutritionist) required in CT and NY. License must be maintained as current and in good standing. Demonstrated working knowledge of the English language and ability to communicate verbally and in writing. Must have basic computer skills, including Microsoft Office (Word, Excel, Outlook); proficiency in all company clinical applications required within 90 days of hire. Must meet any practice requirement(s) for the applicable state. Are you ready to make a difference? We're here to change the lives of people with kidney disease and shape the future of kidney care. We still have much work ahead. If you desire to make a positive impact in the life of others and pursue a fulfilling career in healthcare, we invite you to join our team at U.S. Renal Care! Are you with US? Apply today! All Full Time employees are eligible for the following benefits: Medical / Pharmacy Dental Vision Voluntary benefits 401k with employer match Virtual Care Life Insurance Voluntary Benefits PTO All Part Time employees are eligible for the following benefits: 401k with employer match PTO
06/19/2026
Full time
How you'll change lives As a Dietitian at U.S. Renal Care, you will be an integral part of an interdisciplinary team, providing excellent care for patients living with kidney disease. U.S. Renal care dietitians work under the supervision of a RDN Regional Manager. What you'll be doing Patient Nutrition. Using the most current, science-based practices, you will recommend therapeutic diets based on patient nutritional needs, preferences, and changes in treatment, in consultation with the patient's physician. You will review lab results and provide appropriate education for nutritional interventions on such topics as fluid and sodium, potassium, and CKD-Mineral and Bone Disorder management. You will also conduct patient assessments and care planning activities, as well as participating in monthly interdisciplinary patient care conferences. Teamwork. You will collaborate with the Medical Director, physician/advanced practice provider, facility administrator, social worker, nurse, and patient care technician to maintain positive relationships with area hospitals, skilled nursing facilities, agencies, vendors, and the community. Safety & Quality. You will help with clinical and operational processes, with a focus on improving patient health and achieving target goals for patient outcomes. You will also help maintain a productive quality assurance program and participate in monthly Quality Assessment and Performance Improvement (QAPI) activities. What we're looking for Current Registered Dietitian (RD/RDN) certification showing proof of registration with Commission on Dietetic Registration (includes Baccalaureate or Advanced degree). Minimum of one-year experience in clinical nutrition as a Registered Dietitian. Current Dietitian (LD/LDN) license in applicable state is required unless employed in the state of AZ, CA, CO, HI, IN, MI, NJ or VA. State certification (Certified Dietitian/Nutritionist) required in CT and NY. License must be maintained as current and in good standing. Demonstrated working knowledge of the English language and ability to communicate verbally and in writing. Must have basic computer skills, including Microsoft Office (Word, Excel, Outlook); proficiency in all company clinical applications required within 90 days of hire. Must meet any practice requirement(s) for the applicable state. Are you ready to make a difference? We're here to change the lives of people with kidney disease and shape the future of kidney care. We still have much work ahead. If you desire to make a positive impact in the life of others and pursue a fulfilling career in healthcare, we invite you to join our team at U.S. Renal Care! Are you with US? Apply today! All Full Time employees are eligible for the following benefits: Medical / Pharmacy Dental Vision Voluntary benefits 401k with employer match Virtual Care Life Insurance Voluntary Benefits PTO All Part Time employees are eligible for the following benefits: 401k with employer match PTO
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Executive Director, Quality Management: Contact Center Enablement, you will provide executive oversight and direction for the vision, strategy, planning, and operational execution of the Quality Management and compliance risk programs. Leads the outcome-based Quality Management strategy by establishing a scalable, data-driven framework focused on customer experience outcomes, regulatory compliance, and operational excellence. Transforms traditional quality assurance practices into an outcome-based model aligned with business goals, while leading cross-functional teams and partnering with Risk, Compliance, Legal, and other internal control functions to mitigate risk and deliver measurable business impact. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Colorado Springs, CO, Tampa, FL, Chesapeake, VA, OR Phoenix, AZ. Relocation assistance is available for this position. What you'll do: Provides executive oversight of quality management across business operations, ensuring accuracy, consistency, and alignment with outcome-based performance standards. Leads the design, implementation, and continuous refinement of an association-aligned, outcome-based Quality Management framework, including controls, governance, and calibration processes. Champions continuous improvement initiatives by identifying root causes and implementing strategies that enhance customer outcomes, operational efficiency, and risk mitigation. Defines and evolves key performance metrics and outcome-based KPIs aligned to business objectives, member experience, and regulatory expectations. Leads advanced quality analytics to identify trends, risks, and opportunities, partnering with analytics, actuary, and Learning and Development to drive performance improvement. Accountable for response to Internal Audit findings, ensuring effective remediation and alignment with compliance and risk standards. Delivers clear, actionable reporting to senior leadership, including insights on trends, root causes, business outcomes, and recommended operational actions. Oversees the maintenance of the control framework and uses quality assurance and oversight to promote customer satisfaction. Directs and implements process improvements intended to enhance operational efficiencies, improve quality, and mitigate risks Collaborates with Risk, Compliance, Legal, Internal Audit, and other control functions to align on regulatory requirements and develop proactive risk mitigation strategies. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 10 years of progressive experience in quality management, including development and leadership of QA/QC programs control frameworks, and continuous improvement strategies that drive operational performance and regulatory compliance. 4 years of leadership experience building and developing high-performing teams within complex, matrixed organizational environments. Deep expertise in quality management, continuous improvement, and control frameworks, with strong knowledge of regulatory requirements, risk management principles, and industry best practices. Experience in regulatory compliance and industry regulations, including familiarity with frameworks such as, but not limited to, OCC Heightened Standards, Fair Lending, Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and consumer protection regulations (e.g., UDAAP). Demonstrated ability to influence and align senior leaders and cross-functional stakeholders, including 1st and 2nd Lines of Defense, to drive enterprise-wide quality, risk, and compliance initiatives. Demonstrated executive presence and business acumen, with understanding of financial services operations, industry trends, and evolving regulatory landscapes. Proven ability to apply risk and compliance frameworks to identify operational gaps and implement practical, outcome-focused solutions. Experience managing third-party/vendor relationships, including establishing oversight models and contractual quality and compliance controls. What sets you apart: Strong Leadership Experience Experience in building or redesigning a Quality Assurance program Current or previous Bank and/or Insurance experience Mid to Large Contact Center Experience US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $147,750.00-$265,950.00 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/19/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Executive Director, Quality Management: Contact Center Enablement, you will provide executive oversight and direction for the vision, strategy, planning, and operational execution of the Quality Management and compliance risk programs. Leads the outcome-based Quality Management strategy by establishing a scalable, data-driven framework focused on customer experience outcomes, regulatory compliance, and operational excellence. Transforms traditional quality assurance practices into an outcome-based model aligned with business goals, while leading cross-functional teams and partnering with Risk, Compliance, Legal, and other internal control functions to mitigate risk and deliver measurable business impact. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Colorado Springs, CO, Tampa, FL, Chesapeake, VA, OR Phoenix, AZ. Relocation assistance is available for this position. What you'll do: Provides executive oversight of quality management across business operations, ensuring accuracy, consistency, and alignment with outcome-based performance standards. Leads the design, implementation, and continuous refinement of an association-aligned, outcome-based Quality Management framework, including controls, governance, and calibration processes. Champions continuous improvement initiatives by identifying root causes and implementing strategies that enhance customer outcomes, operational efficiency, and risk mitigation. Defines and evolves key performance metrics and outcome-based KPIs aligned to business objectives, member experience, and regulatory expectations. Leads advanced quality analytics to identify trends, risks, and opportunities, partnering with analytics, actuary, and Learning and Development to drive performance improvement. Accountable for response to Internal Audit findings, ensuring effective remediation and alignment with compliance and risk standards. Delivers clear, actionable reporting to senior leadership, including insights on trends, root causes, business outcomes, and recommended operational actions. Oversees the maintenance of the control framework and uses quality assurance and oversight to promote customer satisfaction. Directs and implements process improvements intended to enhance operational efficiencies, improve quality, and mitigate risks Collaborates with Risk, Compliance, Legal, Internal Audit, and other control functions to align on regulatory requirements and develop proactive risk mitigation strategies. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 10 years of progressive experience in quality management, including development and leadership of QA/QC programs control frameworks, and continuous improvement strategies that drive operational performance and regulatory compliance. 4 years of leadership experience building and developing high-performing teams within complex, matrixed organizational environments. Deep expertise in quality management, continuous improvement, and control frameworks, with strong knowledge of regulatory requirements, risk management principles, and industry best practices. Experience in regulatory compliance and industry regulations, including familiarity with frameworks such as, but not limited to, OCC Heightened Standards, Fair Lending, Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and consumer protection regulations (e.g., UDAAP). Demonstrated ability to influence and align senior leaders and cross-functional stakeholders, including 1st and 2nd Lines of Defense, to drive enterprise-wide quality, risk, and compliance initiatives. Demonstrated executive presence and business acumen, with understanding of financial services operations, industry trends, and evolving regulatory landscapes. Proven ability to apply risk and compliance frameworks to identify operational gaps and implement practical, outcome-focused solutions. Experience managing third-party/vendor relationships, including establishing oversight models and contractual quality and compliance controls. What sets you apart: Strong Leadership Experience Experience in building or redesigning a Quality Assurance program Current or previous Bank and/or Insurance experience Mid to Large Contact Center Experience US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $147,750.00-$265,950.00 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Executive Director, Quality Management: Contact Center Enablement, you will provide executive oversight and direction for the vision, strategy, planning, and operational execution of the Quality Management and compliance risk programs. Leads the outcome-based Quality Management strategy by establishing a scalable, data-driven framework focused on customer experience outcomes, regulatory compliance, and operational excellence. Transforms traditional quality assurance practices into an outcome-based model aligned with business goals, while leading cross-functional teams and partnering with Risk, Compliance, Legal, and other internal control functions to mitigate risk and deliver measurable business impact. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Colorado Springs, CO, Tampa, FL, Chesapeake, VA, OR Phoenix, AZ. Relocation assistance is available for this position. What you'll do: Provides executive oversight of quality management across business operations, ensuring accuracy, consistency, and alignment with outcome-based performance standards. Leads the design, implementation, and continuous refinement of an association-aligned, outcome-based Quality Management framework, including controls, governance, and calibration processes. Champions continuous improvement initiatives by identifying root causes and implementing strategies that enhance customer outcomes, operational efficiency, and risk mitigation. Defines and evolves key performance metrics and outcome-based KPIs aligned to business objectives, member experience, and regulatory expectations. Leads advanced quality analytics to identify trends, risks, and opportunities, partnering with analytics, actuary, and Learning and Development to drive performance improvement. Accountable for response to Internal Audit findings, ensuring effective remediation and alignment with compliance and risk standards. Delivers clear, actionable reporting to senior leadership, including insights on trends, root causes, business outcomes, and recommended operational actions. Oversees the maintenance of the control framework and uses quality assurance and oversight to promote customer satisfaction. Directs and implements process improvements intended to enhance operational efficiencies, improve quality, and mitigate risks Collaborates with Risk, Compliance, Legal, Internal Audit, and other control functions to align on regulatory requirements and develop proactive risk mitigation strategies. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 10 years of progressive experience in quality management, including development and leadership of QA/QC programs control frameworks, and continuous improvement strategies that drive operational performance and regulatory compliance. 4 years of leadership experience building and developing high-performing teams within complex, matrixed organizational environments. Deep expertise in quality management, continuous improvement, and control frameworks, with strong knowledge of regulatory requirements, risk management principles, and industry best practices. Experience in regulatory compliance and industry regulations, including familiarity with frameworks such as, but not limited to, OCC Heightened Standards, Fair Lending, Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and consumer protection regulations (e.g., UDAAP). Demonstrated ability to influence and align senior leaders and cross-functional stakeholders, including 1st and 2nd Lines of Defense, to drive enterprise-wide quality, risk, and compliance initiatives. Demonstrated executive presence and business acumen, with understanding of financial services operations, industry trends, and evolving regulatory landscapes. Proven ability to apply risk and compliance frameworks to identify operational gaps and implement practical, outcome-focused solutions. Experience managing third-party/vendor relationships, including establishing oversight models and contractual quality and compliance controls. What sets you apart: Strong Leadership Experience Experience in building or redesigning a Quality Assurance program Current or previous Bank and/or Insurance experience Mid to Large Contact Center Experience US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $147,750.00-$265,950.00 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
06/19/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity As a dedicated Executive Director, Quality Management: Contact Center Enablement, you will provide executive oversight and direction for the vision, strategy, planning, and operational execution of the Quality Management and compliance risk programs. Leads the outcome-based Quality Management strategy by establishing a scalable, data-driven framework focused on customer experience outcomes, regulatory compliance, and operational excellence. Transforms traditional quality assurance practices into an outcome-based model aligned with business goals, while leading cross-functional teams and partnering with Risk, Compliance, Legal, and other internal control functions to mitigate risk and deliver measurable business impact. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Colorado Springs, CO, Tampa, FL, Chesapeake, VA, OR Phoenix, AZ. Relocation assistance is available for this position. What you'll do: Provides executive oversight of quality management across business operations, ensuring accuracy, consistency, and alignment with outcome-based performance standards. Leads the design, implementation, and continuous refinement of an association-aligned, outcome-based Quality Management framework, including controls, governance, and calibration processes. Champions continuous improvement initiatives by identifying root causes and implementing strategies that enhance customer outcomes, operational efficiency, and risk mitigation. Defines and evolves key performance metrics and outcome-based KPIs aligned to business objectives, member experience, and regulatory expectations. Leads advanced quality analytics to identify trends, risks, and opportunities, partnering with analytics, actuary, and Learning and Development to drive performance improvement. Accountable for response to Internal Audit findings, ensuring effective remediation and alignment with compliance and risk standards. Delivers clear, actionable reporting to senior leadership, including insights on trends, root causes, business outcomes, and recommended operational actions. Oversees the maintenance of the control framework and uses quality assurance and oversight to promote customer satisfaction. Directs and implements process improvements intended to enhance operational efficiencies, improve quality, and mitigate risks Collaborates with Risk, Compliance, Legal, Internal Audit, and other control functions to align on regulatory requirements and develop proactive risk mitigation strategies. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree; OR 4 years of relevant education and/or experience. 10 years of progressive experience in quality management, including development and leadership of QA/QC programs control frameworks, and continuous improvement strategies that drive operational performance and regulatory compliance. 4 years of leadership experience building and developing high-performing teams within complex, matrixed organizational environments. Deep expertise in quality management, continuous improvement, and control frameworks, with strong knowledge of regulatory requirements, risk management principles, and industry best practices. Experience in regulatory compliance and industry regulations, including familiarity with frameworks such as, but not limited to, OCC Heightened Standards, Fair Lending, Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and consumer protection regulations (e.g., UDAAP). Demonstrated ability to influence and align senior leaders and cross-functional stakeholders, including 1st and 2nd Lines of Defense, to drive enterprise-wide quality, risk, and compliance initiatives. Demonstrated executive presence and business acumen, with understanding of financial services operations, industry trends, and evolving regulatory landscapes. Proven ability to apply risk and compliance frameworks to identify operational gaps and implement practical, outcome-focused solutions. Experience managing third-party/vendor relationships, including establishing oversight models and contractual quality and compliance controls. What sets you apart: Strong Leadership Experience Experience in building or redesigning a Quality Assurance program Current or previous Bank and/or Insurance experience Mid to Large Contact Center Experience US military experience through military service or a military spouse/domestic partner Salary: The salary range for this position is: $147,750.00-$265,950.00 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Office ManagerCompany: Chancey & Reynolds Location: Knoxville, Tennessee Reports To: General ManagerPosition SummaryThe Office Manager serves as the administrative and operational leader of the branch, overseeing office operations, payroll administration, accounting support, human resources coordination, customer service administration, fleet administration, and reporting functions. This position plays a critical role in supporting the financial health, operational efficiency, and overall success of the business.The Office Manager acts as a key business partner to the General Manager and department leaders by ensuring accurate financial processing, timely payroll administration, effective employee onboarding, customer satisfaction, and compliance with company policies and procedures.Essential Duties and ResponsibilitiesFinancial AdministrationManage accounts payable and accounts receivable processes.Process vendor invoices and ensure timely payment of obligations.Review monthly vendor statements and resolve invoice discrepancies.Post customer payments and reconcile deposits.Process customer financing applications and supporting documentation.Maintain customer credit balances and assist with account reconciliations.Assist with month-end financial review and preparation of supporting documentation.Support journal entry preparation and account analysis.Complete vendor credit applications and maintain vendor records.Coordinate collections activities and monitor outstanding receivables.Generate and distribute customer invoices and monthly statements.Human Resources, Payroll & Employee AdministrationSupport the Human Resources department with local administrative and employee-related activities.Coordinate new hire onboarding and pre-employment screenings, including background checks and motor vehicle record reviews.Coordinate employee equipment needs, including phones, tablets, computers, and uniforms.Review and maintain employee timecards, payroll records, piece-rate logs, and commission tracking to ensure accuracy.Calculate commissions and obtain required approvals for payroll processing.Ensure labor costs are accurately assigned to jobs for job costing purposes.Submit payroll information and supporting documentation to Corporate Payroll in a timely and accurate manner.Maintain safety training records and support company safety programs.Serve as a local point of contact for employees and managers, escalating HR matters to the Human Resources Director as appropriate.Assist with workers' compensation claims, vehicle accident reporting, and related documentation in partnership with Human Resources.Maintain safety training records and support company safety programs and reporting requirements.Ensure administrative compliance with company policies and procedures.Customer Service & Administrative OperationsSupervise and support Customer Service Representatives (CSRs).Monitor customer service performance metrics and reporting.Assist with escalated customer concerns and service issues.Maintain company knowledge base resources and administrative procedures.Support scheduling, operational communication, and workflow administration.Service, Installation & Warranty AdministrationProcess service and installation invoices through company systems.Manage warranty claim submissions and tracking.Coordinate with manufacturers regarding warranty reimbursements and credits.Monitor quality assurance items requiring follow-up.Support job costing reviews and project profitability analysis.Assist with change order administration and billing.Coordinate customer and builder invoicing for construction projects.Ensure accurate documentation and billing within company software platforms.Reporting & Business AnalyticsPrepare weekly operational and performance reports for management.Generate monthly financial and profitability reports.Track and report departmental performance metrics.Assist leadership with budgeting, forecasting, and operational analysis.Monitor margins and profitability across departments and projects.Prepare reports requested by management and corporate leadership.Fleet & Asset AdministrationMaintain vehicle registration records and renewals.Coordinate annual distribution of insurance cards.Manage fleet fuel card administration.Maintain fleet records and compliance documentation.Assist with tracking company assets and equipment. QualificationsEducation & ExperienceAssociate's degree in Business Administration, Accounting, Human Resources, or related field preferred.Minimum 5 years of administrative, accounting, office management, or operations support experience.Experience in HVAC, plumbing, construction, home services, or trade industries strongly preferred.Experience with payroll administration and financial reporting preferred.Supervisory experience preferred.Knowledge, Skills & AbilitiesStrong understanding of payroll, accounting, and administrative processes.Ability to manage multiple priorities in a fast-paced environment.Strong organizational and time management skills.Excellent communication and interpersonal abilities.High attention to detail and accuracy.Ability to maintain confidentiality and professionalism.Strong problem-solving and decision-making skills.Proficiency in Microsoft Office Suite, including Excel.Preferred Systems ExperienceServiceTitanSage Accounting SoftwareADP Workforce NowMicrosoft ExcelMicrosoft Office SuitePhysical RequirementsAbility to sit, stand, and work at a computer for extended periods.Ability to occasionally lift up to 25 pounds.Ability to move throughout office and warehouse environments as needed.Success MeasuresThe Office Manager will be evaluated on:Payroll accuracy and timelinessAccounts receivable collections performanceAccounts payable accuracy and vendor managementEmployee onboarding and HR administration effectivenessFinancial reporting accuracyCustomer service performance and team supportCompliance and safety administrationOverall operational support of the branchCompensation details: 0 Yearly SalaryPI2cefe0-
06/19/2026
Office ManagerCompany: Chancey & Reynolds Location: Knoxville, Tennessee Reports To: General ManagerPosition SummaryThe Office Manager serves as the administrative and operational leader of the branch, overseeing office operations, payroll administration, accounting support, human resources coordination, customer service administration, fleet administration, and reporting functions. This position plays a critical role in supporting the financial health, operational efficiency, and overall success of the business.The Office Manager acts as a key business partner to the General Manager and department leaders by ensuring accurate financial processing, timely payroll administration, effective employee onboarding, customer satisfaction, and compliance with company policies and procedures.Essential Duties and ResponsibilitiesFinancial AdministrationManage accounts payable and accounts receivable processes.Process vendor invoices and ensure timely payment of obligations.Review monthly vendor statements and resolve invoice discrepancies.Post customer payments and reconcile deposits.Process customer financing applications and supporting documentation.Maintain customer credit balances and assist with account reconciliations.Assist with month-end financial review and preparation of supporting documentation.Support journal entry preparation and account analysis.Complete vendor credit applications and maintain vendor records.Coordinate collections activities and monitor outstanding receivables.Generate and distribute customer invoices and monthly statements.Human Resources, Payroll & Employee AdministrationSupport the Human Resources department with local administrative and employee-related activities.Coordinate new hire onboarding and pre-employment screenings, including background checks and motor vehicle record reviews.Coordinate employee equipment needs, including phones, tablets, computers, and uniforms.Review and maintain employee timecards, payroll records, piece-rate logs, and commission tracking to ensure accuracy.Calculate commissions and obtain required approvals for payroll processing.Ensure labor costs are accurately assigned to jobs for job costing purposes.Submit payroll information and supporting documentation to Corporate Payroll in a timely and accurate manner.Maintain safety training records and support company safety programs.Serve as a local point of contact for employees and managers, escalating HR matters to the Human Resources Director as appropriate.Assist with workers' compensation claims, vehicle accident reporting, and related documentation in partnership with Human Resources.Maintain safety training records and support company safety programs and reporting requirements.Ensure administrative compliance with company policies and procedures.Customer Service & Administrative OperationsSupervise and support Customer Service Representatives (CSRs).Monitor customer service performance metrics and reporting.Assist with escalated customer concerns and service issues.Maintain company knowledge base resources and administrative procedures.Support scheduling, operational communication, and workflow administration.Service, Installation & Warranty AdministrationProcess service and installation invoices through company systems.Manage warranty claim submissions and tracking.Coordinate with manufacturers regarding warranty reimbursements and credits.Monitor quality assurance items requiring follow-up.Support job costing reviews and project profitability analysis.Assist with change order administration and billing.Coordinate customer and builder invoicing for construction projects.Ensure accurate documentation and billing within company software platforms.Reporting & Business AnalyticsPrepare weekly operational and performance reports for management.Generate monthly financial and profitability reports.Track and report departmental performance metrics.Assist leadership with budgeting, forecasting, and operational analysis.Monitor margins and profitability across departments and projects.Prepare reports requested by management and corporate leadership.Fleet & Asset AdministrationMaintain vehicle registration records and renewals.Coordinate annual distribution of insurance cards.Manage fleet fuel card administration.Maintain fleet records and compliance documentation.Assist with tracking company assets and equipment. QualificationsEducation & ExperienceAssociate's degree in Business Administration, Accounting, Human Resources, or related field preferred.Minimum 5 years of administrative, accounting, office management, or operations support experience.Experience in HVAC, plumbing, construction, home services, or trade industries strongly preferred.Experience with payroll administration and financial reporting preferred.Supervisory experience preferred.Knowledge, Skills & AbilitiesStrong understanding of payroll, accounting, and administrative processes.Ability to manage multiple priorities in a fast-paced environment.Strong organizational and time management skills.Excellent communication and interpersonal abilities.High attention to detail and accuracy.Ability to maintain confidentiality and professionalism.Strong problem-solving and decision-making skills.Proficiency in Microsoft Office Suite, including Excel.Preferred Systems ExperienceServiceTitanSage Accounting SoftwareADP Workforce NowMicrosoft ExcelMicrosoft Office SuitePhysical RequirementsAbility to sit, stand, and work at a computer for extended periods.Ability to occasionally lift up to 25 pounds.Ability to move throughout office and warehouse environments as needed.Success MeasuresThe Office Manager will be evaluated on:Payroll accuracy and timelinessAccounts receivable collections performanceAccounts payable accuracy and vendor managementEmployee onboarding and HR administration effectivenessFinancial reporting accuracyCustomer service performance and team supportCompliance and safety administrationOverall operational support of the branchCompensation details: 0 Yearly SalaryPI2cefe0-
SUMMARY The Global Technical Director plays a critical role in shaping the future of wallcovering innovation at Versa Designed Surfaces. As the company's senior technical leader, this position is responsible for advancing product innovation, sustainability initiatives, manufacturing capabilities, and technical excellence across a global portfolio of wallcovering solutions. Working cross-functionally with Product Management, Research & Development, Engineering, Operations, Quality, Sales, and Marketing, the Global Technical Director drives the technical strategy that transforms ideas into commercially successful products. This role provides leadership across materials science, product development, compliance, quality systems, and process advancement, ensuring Versa continues to deliver industry-leading solutions that support global growth and strengthen its position as a premium design and manufacturing partner. Job Summary: The Global Technical Director, Wallcovering serves as the company's senior technical authority across all sites and regions. Working in close partnership with the Research & Development/Technical Director and Product Management, this individual drives the development of innovative products and processes by determining, applying and leading the company's worldwide technical strategy across product development, production processes, quality systems, compliance, and sustainability for all wallcovering products. Specifically, the role entails providing functional leadership to R&D, product engineering, product assurance/testing, technical services, and quality systems, while supporting production process improvements and representing the company's technical capabilities to internal stakeholders and external customers worldwide, all in support of achieving global growth objectives and premium brand positioning. Focus areas include the following: Developing and maintaining the global technical strategy and multi-year technology roadmap by aligning product innovation, materials science, and process capability with the company's commercial objectives. Ensuring that the company's commitment to innovation produces tangible outcomes that position the company as a recognized technical leader in the industry. Functioning as the company's technical/environmental/sustainability expert in supporting the Product Management, Sales Service, and Sales and Marketing teams in communications with customers. Essential Duties and Responsibilities: Apply knowledge of materials science and production processes to develop products consistent with the global technical strategy for wallcovering products across hospitality, healthcare, contract, luxury, and residential market segments. Direct product engineering, formulation development, substrate technologies, coatings, inks, adhesives, and specialty finishes. Work in conjunction with the Research & Development/Technical Director, the Director of Engineering, and the Operations organization to develop converting processes for the production of new products. Drive innovation in gravure and digitally printed, sustainable, performance, and decorative wallcovering solutions. Oversee technical validation of new products, materials, and manufacturing processes. Ensure and maintain the use of a suitable quality assurance system, product testing protocols, and compliance with applicable regulatory, environmental, fire, and performance standards globally. Establish, document, and maintain technical specifications for the company's global product line. Identify, manage, and maintain all certifications relating to environmental and technical performance, including Environmental Product Declarations, Health Product Declarations, and carbon-neutral compliance. Identify and lead sustainability initiatives including material selection, recyclability, VOC reduction, environmental compliance, and lifecycle improvements to reduce the company's carbon footprint. Support Product, Marketing, and Sales leaders by providing technical, environmental, and sustainability expertise to customers. Interact regularly with company personnel, including Executive Management, to communicate status, outlook, and challenges with all areas of responsibility. Qualification Requirements: Required B.S. or M.S. in Engineering or a Materials Science discipline. Experience with materials science, including polymer films or natural substrates, coatings, adhesives, and inks. Ability to communicate to the management team on process feasibility, resourcing, financial planning, and project execution. Strong project management skills, with the ability to design, communicate, and execute project plans within an aggressive timeline. Ability to travel, including occasional international, up to 30%. Preferred Proven success leading and managing others. Experience in an industrial manufacturing setting, preferably web converting. Desirable: Product development, validation, and commercialization experience. Understanding of Phase-Gate, Six Sigma, and Lean practices. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee regularly works at a computer and uses a keyboard and other hand-operated equipment. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. PIdbd67f4c3a3e-0064
06/19/2026
Full time
SUMMARY The Global Technical Director plays a critical role in shaping the future of wallcovering innovation at Versa Designed Surfaces. As the company's senior technical leader, this position is responsible for advancing product innovation, sustainability initiatives, manufacturing capabilities, and technical excellence across a global portfolio of wallcovering solutions. Working cross-functionally with Product Management, Research & Development, Engineering, Operations, Quality, Sales, and Marketing, the Global Technical Director drives the technical strategy that transforms ideas into commercially successful products. This role provides leadership across materials science, product development, compliance, quality systems, and process advancement, ensuring Versa continues to deliver industry-leading solutions that support global growth and strengthen its position as a premium design and manufacturing partner. Job Summary: The Global Technical Director, Wallcovering serves as the company's senior technical authority across all sites and regions. Working in close partnership with the Research & Development/Technical Director and Product Management, this individual drives the development of innovative products and processes by determining, applying and leading the company's worldwide technical strategy across product development, production processes, quality systems, compliance, and sustainability for all wallcovering products. Specifically, the role entails providing functional leadership to R&D, product engineering, product assurance/testing, technical services, and quality systems, while supporting production process improvements and representing the company's technical capabilities to internal stakeholders and external customers worldwide, all in support of achieving global growth objectives and premium brand positioning. Focus areas include the following: Developing and maintaining the global technical strategy and multi-year technology roadmap by aligning product innovation, materials science, and process capability with the company's commercial objectives. Ensuring that the company's commitment to innovation produces tangible outcomes that position the company as a recognized technical leader in the industry. Functioning as the company's technical/environmental/sustainability expert in supporting the Product Management, Sales Service, and Sales and Marketing teams in communications with customers. Essential Duties and Responsibilities: Apply knowledge of materials science and production processes to develop products consistent with the global technical strategy for wallcovering products across hospitality, healthcare, contract, luxury, and residential market segments. Direct product engineering, formulation development, substrate technologies, coatings, inks, adhesives, and specialty finishes. Work in conjunction with the Research & Development/Technical Director, the Director of Engineering, and the Operations organization to develop converting processes for the production of new products. Drive innovation in gravure and digitally printed, sustainable, performance, and decorative wallcovering solutions. Oversee technical validation of new products, materials, and manufacturing processes. Ensure and maintain the use of a suitable quality assurance system, product testing protocols, and compliance with applicable regulatory, environmental, fire, and performance standards globally. Establish, document, and maintain technical specifications for the company's global product line. Identify, manage, and maintain all certifications relating to environmental and technical performance, including Environmental Product Declarations, Health Product Declarations, and carbon-neutral compliance. Identify and lead sustainability initiatives including material selection, recyclability, VOC reduction, environmental compliance, and lifecycle improvements to reduce the company's carbon footprint. Support Product, Marketing, and Sales leaders by providing technical, environmental, and sustainability expertise to customers. Interact regularly with company personnel, including Executive Management, to communicate status, outlook, and challenges with all areas of responsibility. Qualification Requirements: Required B.S. or M.S. in Engineering or a Materials Science discipline. Experience with materials science, including polymer films or natural substrates, coatings, adhesives, and inks. Ability to communicate to the management team on process feasibility, resourcing, financial planning, and project execution. Strong project management skills, with the ability to design, communicate, and execute project plans within an aggressive timeline. Ability to travel, including occasional international, up to 30%. Preferred Proven success leading and managing others. Experience in an industrial manufacturing setting, preferably web converting. Desirable: Product development, validation, and commercialization experience. Understanding of Phase-Gate, Six Sigma, and Lean practices. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions. While performing the duties of this job, the employee regularly works at a computer and uses a keyboard and other hand-operated equipment. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. PIdbd67f4c3a3e-0064
Visiting Nurse Services Westchester
White Plains, New York
Administrator, Licensed Home Care Service Agency VNS Westchester is a place that current employees consider their home away from home. At Visiting Nurse Service Westchester, that is our mission, to maintain our standing as a DESTINATION EMPLOYER . We have one of the top benefits packages in the industry! "WE TAKE CARE OF OUR PEOPLE! " Position Overview We are seeking an experienced and driven Registered Nurse (RN) to serve as the Director of our Licensed Home Care Services Agency (LCHSA). The Director will provide strategic and operational leadership to ensure the delivery of high-quality, compliant, and patient-centered home care services throughout New York State. Key Responsibilities Operational Leadership Oversee day-to-day operations of the LCHSA, ensuring compliance with all applicable New York State Department of Health (NYSDOH) regulations. Provide hands-on operational oversight, ensuring services are delivered efficiently, safely, and in alignment with regulatory standards. Develop, implement, and monitor policies and procedures to maintain regulatory compliance and operational excellence. Ensure readiness for audits, surveys, and regulatory reviews. Team Oversight & Development Supervise and support a multidisciplinary team including: Registered Nurses Patient Care Coordinators Home Health Aides Provide leadership, mentorship, and performance management. Foster a collaborative, accountable, and patient-focused culture. Regulatory Compliance Maintain thorough knowledge of New York State home care regulations governing LCHSAs. Ensure compliance with NYSDOH standards and reporting requirements. Oversee proper documentation, patient records, and quality assurance programs. Home Care Registry & Systems Management Manage and ensure proper utilization of the New York State Home Care Registry. Ensure accurate and timely verification of home health aide certifications and compliance. Oversee electronic health record systems and operational reporting tools. Quality & Patient Care Oversight Monitor quality assurance and performance improvement initiatives. Ensure patient care plans are appropriately developed, implemented, and evaluated. Address patient complaints, incidents, and corrective actions as necessary. Qualifications Required: Active and unrestricted Registered Nurse (RN) license in New York State. Minimum of 3-5 years of leadership experience in home care or a Licensed Home Care Services Agency (LCHSA). Strong working knowledge of New York State home care regulations. Hands-on experience using the New York State Home Care Registry. Demonstrated operational management experience in a healthcare setting. Strong leadership, organizational, and communication skills. Preferred: Prior experience serving as an Administrator or Director in an LCHSA. Experience preparing for and managing NYSDOH audits or surveys. Background in quality assurance and performance improvement initiatives. What We Offer Competitive contract compensation. Opportunity for permanent placement after 6 months. Leadership role within a growing organization. Collaborative and mission-driven team environment. If you are a regulatory-savvy Registered Nurse with strong operational leadership experience in New York home care and are ready to make an immediate impact, we encourage you to apply. To Apply: Please submit your resume and a brief cover letter outlining your relevant experience and availability. Compensation- 120,000, to 135,000 annually Powered by JazzHR Compensation details: 00 PIe36a5-
06/19/2026
Full time
Administrator, Licensed Home Care Service Agency VNS Westchester is a place that current employees consider their home away from home. At Visiting Nurse Service Westchester, that is our mission, to maintain our standing as a DESTINATION EMPLOYER . We have one of the top benefits packages in the industry! "WE TAKE CARE OF OUR PEOPLE! " Position Overview We are seeking an experienced and driven Registered Nurse (RN) to serve as the Director of our Licensed Home Care Services Agency (LCHSA). The Director will provide strategic and operational leadership to ensure the delivery of high-quality, compliant, and patient-centered home care services throughout New York State. Key Responsibilities Operational Leadership Oversee day-to-day operations of the LCHSA, ensuring compliance with all applicable New York State Department of Health (NYSDOH) regulations. Provide hands-on operational oversight, ensuring services are delivered efficiently, safely, and in alignment with regulatory standards. Develop, implement, and monitor policies and procedures to maintain regulatory compliance and operational excellence. Ensure readiness for audits, surveys, and regulatory reviews. Team Oversight & Development Supervise and support a multidisciplinary team including: Registered Nurses Patient Care Coordinators Home Health Aides Provide leadership, mentorship, and performance management. Foster a collaborative, accountable, and patient-focused culture. Regulatory Compliance Maintain thorough knowledge of New York State home care regulations governing LCHSAs. Ensure compliance with NYSDOH standards and reporting requirements. Oversee proper documentation, patient records, and quality assurance programs. Home Care Registry & Systems Management Manage and ensure proper utilization of the New York State Home Care Registry. Ensure accurate and timely verification of home health aide certifications and compliance. Oversee electronic health record systems and operational reporting tools. Quality & Patient Care Oversight Monitor quality assurance and performance improvement initiatives. Ensure patient care plans are appropriately developed, implemented, and evaluated. Address patient complaints, incidents, and corrective actions as necessary. Qualifications Required: Active and unrestricted Registered Nurse (RN) license in New York State. Minimum of 3-5 years of leadership experience in home care or a Licensed Home Care Services Agency (LCHSA). Strong working knowledge of New York State home care regulations. Hands-on experience using the New York State Home Care Registry. Demonstrated operational management experience in a healthcare setting. Strong leadership, organizational, and communication skills. Preferred: Prior experience serving as an Administrator or Director in an LCHSA. Experience preparing for and managing NYSDOH audits or surveys. Background in quality assurance and performance improvement initiatives. What We Offer Competitive contract compensation. Opportunity for permanent placement after 6 months. Leadership role within a growing organization. Collaborative and mission-driven team environment. If you are a regulatory-savvy Registered Nurse with strong operational leadership experience in New York home care and are ready to make an immediate impact, we encourage you to apply. To Apply: Please submit your resume and a brief cover letter outlining your relevant experience and availability. Compensation- 120,000, to 135,000 annually Powered by JazzHR Compensation details: 00 PIe36a5-
Brief Role Description: Responsible for driving profitable sales growth of the Center of the Plate categories, Beef, Pork, Poultry & Seafood within a region Collaborates cross functionally (Sales, Supply Chain, Revenue Management) and across entities (Market, Corporate, Specialty) Category expert that provides training, product information, regulatory guidance, and market cost guidance to internal and external customers in support of the center of the plate category. PRIMARY AND RESPONSIBILITIES: Category Strategy Align with SSMG teams to execute strategies Identify business development opportunities, coordinate with sales teams (leaders, specialists, sales consultants) to propose new business Compliance with SSMG standard assortment and on-going assortment related opportunities Analyze data and market insights to understand consumer needs and wants Research competitors and suggest appropriate pricing Manage site specific market cost decisions on a weekly basis Collaborating with Regional Revenue Management Director and Regional VP of Merch, utilize available contract programs and resources to provide customer specific pricing for key Regional customers. Communicating with corporate led beef replenishment teams about products and strategies Provide field feedback on strategies including advising on marketing materials to improve sales Provide planning team with forecasts for product demand trends Coordinating new customer on boarding activities Addressing the needs and concerns of key TRS/CMU/LCC customer contacts within the Region Assortment Management Providing product assortment and SKU rationalization recommendations that are aligned with your Region demand. Ensure product availability Design exit strategies for unsuccessful products Category Training Providing SC support through business reviews, customer insight encounters with targeted training and education. Schedule and manage category sales training of Sales Consultants. Provide timely and effective communication with Sales force including but not limited to market conditions, product quality and availability, new items and applications. Product Quality/Quality control Develop and monitor SOPs ensuring that pick locations are checked daily. Collaborating with Operations and Food Safety teams Maintain accountability with Operations leadership to ensure aging specifications are being adhered to on boxed beef assortment. Works with inventory control to manage expiration dating through SWMS reports. Mitigate Expense/Shrink Works with inventory control to manage expiration dating through SWMS reports. Works closely with Quality Assurance lead(s) and in conjunction with Operations and Transportation Management Establish and maintain accountability that all inbound product is inspected thoroughly Collaborate with QA and Product Support Advisors to ensure quality and integrity of all inbound and outbound Center of the Plate products Support region adherence to HAACP and other regulatory guidelines Education/Experience: Bachelor's degree or equivalent combination of education and experience in lieu of degree sufficient to successfully perform essential job functions required. Master's degree a plus. 3+ years management/professional experience required (5+ years preferred). Significant produce industry experience, sales, merchandising and/or operations experience within a retail, wholesale or distribution environment preferred. Strong written & verbal communications skills required Strong excel skills preferred Ability to manage & implement innovative strategies to maximize sales & gross profit potential while driving customer loyalty & MA engagement Skills: Ability to build high performing teams and enable best practice sharing and support culture Ability to motivate high-performing teams & enable a culture of best practices Ability to manage conflict and reach quick resolution with facts and dialogue Ability to work cross functionally and build relationships across the organization/enterprise Ability to communicate effectively with individuals of different backgrounds Collaborative change leader who uses multiple influencing styles to drive change Analytical thinker who can draw sound business conclusions based on a strong fact base Ability to multi-task in a fast-paced environment
06/19/2026
Full time
Brief Role Description: Responsible for driving profitable sales growth of the Center of the Plate categories, Beef, Pork, Poultry & Seafood within a region Collaborates cross functionally (Sales, Supply Chain, Revenue Management) and across entities (Market, Corporate, Specialty) Category expert that provides training, product information, regulatory guidance, and market cost guidance to internal and external customers in support of the center of the plate category. PRIMARY AND RESPONSIBILITIES: Category Strategy Align with SSMG teams to execute strategies Identify business development opportunities, coordinate with sales teams (leaders, specialists, sales consultants) to propose new business Compliance with SSMG standard assortment and on-going assortment related opportunities Analyze data and market insights to understand consumer needs and wants Research competitors and suggest appropriate pricing Manage site specific market cost decisions on a weekly basis Collaborating with Regional Revenue Management Director and Regional VP of Merch, utilize available contract programs and resources to provide customer specific pricing for key Regional customers. Communicating with corporate led beef replenishment teams about products and strategies Provide field feedback on strategies including advising on marketing materials to improve sales Provide planning team with forecasts for product demand trends Coordinating new customer on boarding activities Addressing the needs and concerns of key TRS/CMU/LCC customer contacts within the Region Assortment Management Providing product assortment and SKU rationalization recommendations that are aligned with your Region demand. Ensure product availability Design exit strategies for unsuccessful products Category Training Providing SC support through business reviews, customer insight encounters with targeted training and education. Schedule and manage category sales training of Sales Consultants. Provide timely and effective communication with Sales force including but not limited to market conditions, product quality and availability, new items and applications. Product Quality/Quality control Develop and monitor SOPs ensuring that pick locations are checked daily. Collaborating with Operations and Food Safety teams Maintain accountability with Operations leadership to ensure aging specifications are being adhered to on boxed beef assortment. Works with inventory control to manage expiration dating through SWMS reports. Mitigate Expense/Shrink Works with inventory control to manage expiration dating through SWMS reports. Works closely with Quality Assurance lead(s) and in conjunction with Operations and Transportation Management Establish and maintain accountability that all inbound product is inspected thoroughly Collaborate with QA and Product Support Advisors to ensure quality and integrity of all inbound and outbound Center of the Plate products Support region adherence to HAACP and other regulatory guidelines Education/Experience: Bachelor's degree or equivalent combination of education and experience in lieu of degree sufficient to successfully perform essential job functions required. Master's degree a plus. 3+ years management/professional experience required (5+ years preferred). Significant produce industry experience, sales, merchandising and/or operations experience within a retail, wholesale or distribution environment preferred. Strong written & verbal communications skills required Strong excel skills preferred Ability to manage & implement innovative strategies to maximize sales & gross profit potential while driving customer loyalty & MA engagement Skills: Ability to build high performing teams and enable best practice sharing and support culture Ability to motivate high-performing teams & enable a culture of best practices Ability to manage conflict and reach quick resolution with facts and dialogue Ability to work cross functionally and build relationships across the organization/enterprise Ability to communicate effectively with individuals of different backgrounds Collaborative change leader who uses multiple influencing styles to drive change Analytical thinker who can draw sound business conclusions based on a strong fact base Ability to multi-task in a fast-paced environment
Brief Role Description: Responsible for driving profitable sales growth of the Center of the Plate categories, Beef, Pork, Poultry & Seafood within a region Collaborates cross functionally (Sales, Supply Chain, Revenue Management) and across entities (Market, Corporate, Specialty) Category expert that provides training, product information, regulatory guidance, and market cost guidance to internal and external customers in support of the center of the plate category. PRIMARY AND RESPONSIBILITIES: Category Strategy Align with SSMG teams to execute strategies Identify business development opportunities, coordinate with sales teams (leaders, specialists, sales consultants) to propose new business Compliance with SSMG standard assortment and on-going assortment related opportunities Analyze data and market insights to understand consumer needs and wants Research competitors and suggest appropriate pricing Manage site specific market cost decisions on a weekly basis Collaborating with Regional Revenue Management Director and Regional VP of Merch, utilize available contract programs and resources to provide customer specific pricing for key Regional customers. Communicating with corporate led beef replenishment teams about products and strategies Provide field feedback on strategies including advising on marketing materials to improve sales Provide planning team with forecasts for product demand trends Coordinating new customer on boarding activities Addressing the needs and concerns of key TRS/CMU/LCC customer contacts within the Region Assortment Management Providing product assortment and SKU rationalization recommendations that are aligned with your Region demand. Ensure product availability Design exit strategies for unsuccessful products Category Training Providing SC support through business reviews, customer insight encounters with targeted training and education. Schedule and manage category sales training of Sales Consultants. Provide timely and effective communication with Sales force including but not limited to market conditions, product quality and availability, new items and applications. Product Quality/Quality control Develop and monitor SOPs ensuring that pick locations are checked daily. Collaborating with Operations and Food Safety teams Maintain accountability with Operations leadership to ensure aging specifications are being adhered to on boxed beef assortment. Works with inventory control to manage expiration dating through SWMS reports. Mitigate Expense/Shrink Works with inventory control to manage expiration dating through SWMS reports. Works closely with Quality Assurance lead(s) and in conjunction with Operations and Transportation Management Establish and maintain accountability that all inbound product is inspected thoroughly Collaborate with QA and Product Support Advisors to ensure quality and integrity of all inbound and outbound Center of the Plate products Support region adherence to HAACP and other regulatory guidelines Education/Experience: Bachelor's degree or equivalent combination of education and experience in lieu of degree sufficient to successfully perform essential job functions required. Master's degree a plus. 3+ years management/professional experience required (5+ years preferred). Significant produce industry experience, sales, merchandising and/or operations experience within a retail, wholesale or distribution environment preferred. Strong written & verbal communications skills required Strong excel skills preferred Ability to manage & implement innovative strategies to maximize sales & gross profit potential while driving customer loyalty & MA engagement Skills: Ability to build high performing teams and enable best practice sharing and support culture Ability to motivate high-performing teams & enable a culture of best practices Ability to manage conflict and reach quick resolution with facts and dialogue Ability to work cross functionally and build relationships across the organization/enterprise Ability to communicate effectively with individuals of different backgrounds Collaborative change leader who uses multiple influencing styles to drive change Analytical thinker who can draw sound business conclusions based on a strong fact base Ability to multi-task in a fast-paced environment
06/19/2026
Full time
Brief Role Description: Responsible for driving profitable sales growth of the Center of the Plate categories, Beef, Pork, Poultry & Seafood within a region Collaborates cross functionally (Sales, Supply Chain, Revenue Management) and across entities (Market, Corporate, Specialty) Category expert that provides training, product information, regulatory guidance, and market cost guidance to internal and external customers in support of the center of the plate category. PRIMARY AND RESPONSIBILITIES: Category Strategy Align with SSMG teams to execute strategies Identify business development opportunities, coordinate with sales teams (leaders, specialists, sales consultants) to propose new business Compliance with SSMG standard assortment and on-going assortment related opportunities Analyze data and market insights to understand consumer needs and wants Research competitors and suggest appropriate pricing Manage site specific market cost decisions on a weekly basis Collaborating with Regional Revenue Management Director and Regional VP of Merch, utilize available contract programs and resources to provide customer specific pricing for key Regional customers. Communicating with corporate led beef replenishment teams about products and strategies Provide field feedback on strategies including advising on marketing materials to improve sales Provide planning team with forecasts for product demand trends Coordinating new customer on boarding activities Addressing the needs and concerns of key TRS/CMU/LCC customer contacts within the Region Assortment Management Providing product assortment and SKU rationalization recommendations that are aligned with your Region demand. Ensure product availability Design exit strategies for unsuccessful products Category Training Providing SC support through business reviews, customer insight encounters with targeted training and education. Schedule and manage category sales training of Sales Consultants. Provide timely and effective communication with Sales force including but not limited to market conditions, product quality and availability, new items and applications. Product Quality/Quality control Develop and monitor SOPs ensuring that pick locations are checked daily. Collaborating with Operations and Food Safety teams Maintain accountability with Operations leadership to ensure aging specifications are being adhered to on boxed beef assortment. Works with inventory control to manage expiration dating through SWMS reports. Mitigate Expense/Shrink Works with inventory control to manage expiration dating through SWMS reports. Works closely with Quality Assurance lead(s) and in conjunction with Operations and Transportation Management Establish and maintain accountability that all inbound product is inspected thoroughly Collaborate with QA and Product Support Advisors to ensure quality and integrity of all inbound and outbound Center of the Plate products Support region adherence to HAACP and other regulatory guidelines Education/Experience: Bachelor's degree or equivalent combination of education and experience in lieu of degree sufficient to successfully perform essential job functions required. Master's degree a plus. 3+ years management/professional experience required (5+ years preferred). Significant produce industry experience, sales, merchandising and/or operations experience within a retail, wholesale or distribution environment preferred. Strong written & verbal communications skills required Strong excel skills preferred Ability to manage & implement innovative strategies to maximize sales & gross profit potential while driving customer loyalty & MA engagement Skills: Ability to build high performing teams and enable best practice sharing and support culture Ability to motivate high-performing teams & enable a culture of best practices Ability to manage conflict and reach quick resolution with facts and dialogue Ability to work cross functionally and build relationships across the organization/enterprise Ability to communicate effectively with individuals of different backgrounds Collaborative change leader who uses multiple influencing styles to drive change Analytical thinker who can draw sound business conclusions based on a strong fact base Ability to multi-task in a fast-paced environment
Brief Role Description: Responsible for driving profitable sales growth of the Center of the Plate categories, Beef, Pork, Poultry & Seafood within a region Collaborates cross functionally (Sales, Supply Chain, Revenue Management) and across entities (Market, Corporate, Specialty) Category expert that provides training, product information, regulatory guidance, and market cost guidance to internal and external customers in support of the center of the plate category. PRIMARY AND RESPONSIBILITIES: Category Strategy Align with SSMG teams to execute strategies Identify business development opportunities, coordinate with sales teams (leaders, specialists, sales consultants) to propose new business Compliance with SSMG standard assortment and on-going assortment related opportunities Analyze data and market insights to understand consumer needs and wants Research competitors and suggest appropriate pricing Manage site specific market cost decisions on a weekly basis Collaborating with Regional Revenue Management Director and Regional VP of Merch, utilize available contract programs and resources to provide customer specific pricing for key Regional customers. Communicating with corporate led beef replenishment teams about products and strategies Provide field feedback on strategies including advising on marketing materials to improve sales Provide planning team with forecasts for product demand trends Coordinating new customer on boarding activities Addressing the needs and concerns of key TRS/CMU/LCC customer contacts within the Region Assortment Management Providing product assortment and SKU rationalization recommendations that are aligned with your Region demand. Ensure product availability Design exit strategies for unsuccessful products Category Training Providing SC support through business reviews, customer insight encounters with targeted training and education. Schedule and manage category sales training of Sales Consultants. Provide timely and effective communication with Sales force including but not limited to market conditions, product quality and availability, new items and applications. Product Quality/Quality control Develop and monitor SOPs ensuring that pick locations are checked daily. Collaborating with Operations and Food Safety teams Maintain accountability with Operations leadership to ensure aging specifications are being adhered to on boxed beef assortment. Works with inventory control to manage expiration dating through SWMS reports. Mitigate Expense/Shrink Works with inventory control to manage expiration dating through SWMS reports. Works closely with Quality Assurance lead(s) and in conjunction with Operations and Transportation Management Establish and maintain accountability that all inbound product is inspected thoroughly Collaborate with QA and Product Support Advisors to ensure quality and integrity of all inbound and outbound Center of the Plate products Support region adherence to HAACP and other regulatory guidelines Education/Experience: Bachelor's degree or equivalent combination of education and experience in lieu of degree sufficient to successfully perform essential job functions required. Master's degree a plus. 3+ years management/professional experience required (5+ years preferred). Significant produce industry experience, sales, merchandising and/or operations experience within a retail, wholesale or distribution environment preferred. Strong written & verbal communications skills required Strong excel skills preferred Ability to manage & implement innovative strategies to maximize sales & gross profit potential while driving customer loyalty & MA engagement Skills: Ability to build high performing teams and enable best practice sharing and support culture Ability to motivate high-performing teams & enable a culture of best practices Ability to manage conflict and reach quick resolution with facts and dialogue Ability to work cross functionally and build relationships across the organization/enterprise Ability to communicate effectively with individuals of different backgrounds Collaborative change leader who uses multiple influencing styles to drive change Analytical thinker who can draw sound business conclusions based on a strong fact base Ability to multi-task in a fast-paced environment
06/19/2026
Full time
Brief Role Description: Responsible for driving profitable sales growth of the Center of the Plate categories, Beef, Pork, Poultry & Seafood within a region Collaborates cross functionally (Sales, Supply Chain, Revenue Management) and across entities (Market, Corporate, Specialty) Category expert that provides training, product information, regulatory guidance, and market cost guidance to internal and external customers in support of the center of the plate category. PRIMARY AND RESPONSIBILITIES: Category Strategy Align with SSMG teams to execute strategies Identify business development opportunities, coordinate with sales teams (leaders, specialists, sales consultants) to propose new business Compliance with SSMG standard assortment and on-going assortment related opportunities Analyze data and market insights to understand consumer needs and wants Research competitors and suggest appropriate pricing Manage site specific market cost decisions on a weekly basis Collaborating with Regional Revenue Management Director and Regional VP of Merch, utilize available contract programs and resources to provide customer specific pricing for key Regional customers. Communicating with corporate led beef replenishment teams about products and strategies Provide field feedback on strategies including advising on marketing materials to improve sales Provide planning team with forecasts for product demand trends Coordinating new customer on boarding activities Addressing the needs and concerns of key TRS/CMU/LCC customer contacts within the Region Assortment Management Providing product assortment and SKU rationalization recommendations that are aligned with your Region demand. Ensure product availability Design exit strategies for unsuccessful products Category Training Providing SC support through business reviews, customer insight encounters with targeted training and education. Schedule and manage category sales training of Sales Consultants. Provide timely and effective communication with Sales force including but not limited to market conditions, product quality and availability, new items and applications. Product Quality/Quality control Develop and monitor SOPs ensuring that pick locations are checked daily. Collaborating with Operations and Food Safety teams Maintain accountability with Operations leadership to ensure aging specifications are being adhered to on boxed beef assortment. Works with inventory control to manage expiration dating through SWMS reports. Mitigate Expense/Shrink Works with inventory control to manage expiration dating through SWMS reports. Works closely with Quality Assurance lead(s) and in conjunction with Operations and Transportation Management Establish and maintain accountability that all inbound product is inspected thoroughly Collaborate with QA and Product Support Advisors to ensure quality and integrity of all inbound and outbound Center of the Plate products Support region adherence to HAACP and other regulatory guidelines Education/Experience: Bachelor's degree or equivalent combination of education and experience in lieu of degree sufficient to successfully perform essential job functions required. Master's degree a plus. 3+ years management/professional experience required (5+ years preferred). Significant produce industry experience, sales, merchandising and/or operations experience within a retail, wholesale or distribution environment preferred. Strong written & verbal communications skills required Strong excel skills preferred Ability to manage & implement innovative strategies to maximize sales & gross profit potential while driving customer loyalty & MA engagement Skills: Ability to build high performing teams and enable best practice sharing and support culture Ability to motivate high-performing teams & enable a culture of best practices Ability to manage conflict and reach quick resolution with facts and dialogue Ability to work cross functionally and build relationships across the organization/enterprise Ability to communicate effectively with individuals of different backgrounds Collaborative change leader who uses multiple influencing styles to drive change Analytical thinker who can draw sound business conclusions based on a strong fact base Ability to multi-task in a fast-paced environment
How you'll change lives As a Dietitian at U.S. Renal Care, you will be an integral part of an interdisciplinary team, providing excellent care for patients living with kidney disease. U.S. Renal care dietitians work under the supervision of a RDN Regional Manager. What you'll be doing Patient Nutrition. Using the most current, science-based practices, you will recommend therapeutic diets based on patient nutritional needs, preferences, and changes in treatment, in consultation with the patient's physician. You will review lab results and provide appropriate education for nutritional interventions on such topics as fluid and sodium, potassium, and CKD-Mineral and Bone Disorder management. You will also conduct patient assessments and care planning activities, as well as participating in monthly interdisciplinary patient care conferences. Teamwork. You will collaborate with the Medical Director, physician/advanced practice provider, facility administrator, social worker, nurse, and patient care technician to maintain positive relationships with area hospitals, skilled nursing facilities, agencies, vendors, and the community. Safety & Quality. You will help with clinical and operational processes, with a focus on improving patient health and achieving target goals for patient outcomes. You will also help maintain a productive quality assurance program and participate in monthly Quality Assessment and Performance Improvement (QAPI) activities. What we're looking for Current Registered Dietitian (RD/RDN) certification showing proof of registration with Commission on Dietetic Registration (includes Baccalaureate or Advanced degree). Minimum of one-year experience in clinical nutrition as a Registered Dietitian. Current Dietitian (LD/LDN) license in applicable state is required unless employed in the state of AZ, CA, CO, HI, IN, MI, NJ or VA. State certification (Certified Dietitian/Nutritionist) required in CT and NY. License must be maintained as current and in good standing. Demonstrated working knowledge of the English language and ability to communicate verbally and in writing. Must have basic computer skills, including Microsoft Office (Word, Excel, Outlook); proficiency in all company clinical applications required within 90 days of hire. Must meet any practice requirement(s) for the applicable state. Are you ready to make a difference? We're here to change the lives of people with kidney disease and shape the future of kidney care. We still have much work ahead. If you desire to make a positive impact in the life of others and pursue a fulfilling career in healthcare, we invite you to join our team at U.S. Renal Care! Are you with US? Apply today! All Full Time employees are eligible for the following benefits: Medical / Pharmacy Dental Vision Voluntary benefits 401k with employer match Virtual Care Life Insurance Voluntary Benefits PTO All Part Time employees are eligible for the following benefits: 401k with employer match PTO
06/19/2026
Full time
How you'll change lives As a Dietitian at U.S. Renal Care, you will be an integral part of an interdisciplinary team, providing excellent care for patients living with kidney disease. U.S. Renal care dietitians work under the supervision of a RDN Regional Manager. What you'll be doing Patient Nutrition. Using the most current, science-based practices, you will recommend therapeutic diets based on patient nutritional needs, preferences, and changes in treatment, in consultation with the patient's physician. You will review lab results and provide appropriate education for nutritional interventions on such topics as fluid and sodium, potassium, and CKD-Mineral and Bone Disorder management. You will also conduct patient assessments and care planning activities, as well as participating in monthly interdisciplinary patient care conferences. Teamwork. You will collaborate with the Medical Director, physician/advanced practice provider, facility administrator, social worker, nurse, and patient care technician to maintain positive relationships with area hospitals, skilled nursing facilities, agencies, vendors, and the community. Safety & Quality. You will help with clinical and operational processes, with a focus on improving patient health and achieving target goals for patient outcomes. You will also help maintain a productive quality assurance program and participate in monthly Quality Assessment and Performance Improvement (QAPI) activities. What we're looking for Current Registered Dietitian (RD/RDN) certification showing proof of registration with Commission on Dietetic Registration (includes Baccalaureate or Advanced degree). Minimum of one-year experience in clinical nutrition as a Registered Dietitian. Current Dietitian (LD/LDN) license in applicable state is required unless employed in the state of AZ, CA, CO, HI, IN, MI, NJ or VA. State certification (Certified Dietitian/Nutritionist) required in CT and NY. License must be maintained as current and in good standing. Demonstrated working knowledge of the English language and ability to communicate verbally and in writing. Must have basic computer skills, including Microsoft Office (Word, Excel, Outlook); proficiency in all company clinical applications required within 90 days of hire. Must meet any practice requirement(s) for the applicable state. Are you ready to make a difference? We're here to change the lives of people with kidney disease and shape the future of kidney care. We still have much work ahead. If you desire to make a positive impact in the life of others and pursue a fulfilling career in healthcare, we invite you to join our team at U.S. Renal Care! Are you with US? Apply today! All Full Time employees are eligible for the following benefits: Medical / Pharmacy Dental Vision Voluntary benefits 401k with employer match Virtual Care Life Insurance Voluntary Benefits PTO All Part Time employees are eligible for the following benefits: 401k with employer match PTO
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Lake Norman Hospital Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of the four Duke Health hospitals at 123-beds, it offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties. Medical Lab Scientist Schedule Nights, 9 hour shifts Summary & Work Performed Perform a variety of routine and complex technical tasks in the performance of laboratory tests to obtain data for use in the diagnosis and treatment of disease. Job duties are dependent on the laboratory and maybe composed of a combination of the following duties and responsibilities related to the specialization. Tasks are performed according to written procedures and policies with careful monitoring of quality control and quality assurance practices. Perform a variety of tests in clinical laboratories using standard techniques and equipment; perform related duties in the laboratory to include specimen handling, using manual and automatic equipment to test specimens, and perform and report analytical tests. Operate manual or computerized instrumentation. Calibrate and maintain instrumentation according to standard operating procedure. Process patient samples for testing using appropriate identification techniques and written procedures to ensure quality material for testing. Perform basic troubleshooting of assay problems as directed by senior staff. Communicate problems/issues to appropriate individuals. Maintain inventory of supplies and equipment. Participatein the development of new medical laboratory tests and techniques. Participate in the preparation for lab inspections. Review lab inspection documents and procedures to maintain knowledge. Bring any non-compliance issues to the attention of upper-level staff. Perform proficiency testing as directed to maintain compliance with regulatory agencies. Document quality control and quality assurance results. Notify upper- level personnel of instrument malfunctions or unusual or unexpected data or results. Review written procedures and policies for accuracy and submit changes to manager or designee. Understand, comply, and perform all necessary safety procedures. Maintain compliance with safety training. Report all safety incidents within 24 hours. Attend all laboratory meetings, safety and compliance training as required. Comply with competency testing procedures for the laboratory staff. Comply with laboratory training programs. May provide technical guidance and instruction to students, interns, residents, staff, and other employees. Perform other related duties incidental to the work described herein. Use behaviors that support achievement of balanced scorecard targets and support DUHS (Duke University Health System) values. Consistently cooperate and communicate effectively with co-workers to ensure effective workflow. Knowledge, Skills and Abilities Level Characteristics Within the clinical laboratories we embrace Duke's purpose, placing the patient at the center of everything we do. We do this by demonstrating behaviors that focus on delivering patient- and family- centered care and embodying the values that promote a positive work culture. We expect every team member to commit to these values and hold each other accountable in the spirit of mutual respect and belonging. Minimum Qualifications & Education Bachelor's of Science/Bachelor of Arts in Chemical, Physical, Biological or Clinical Laboratory Science; or Medical Technology required. Minimum educational or experience requirements may be modified on a on a case-by-case basis at the discretion of the CLIA (Clinical Laboratory Improvement Amendment) director if minimal CLIA (Clinical Laboratory Improvement Amendment) requirements are met by the employee for the tasks being performed. Experience, Degrees, Licensures, Certifications Certification highly preferred. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
06/18/2026
Full time
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Lake Norman Hospital Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of the four Duke Health hospitals at 123-beds, it offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties. Medical Lab Scientist Schedule Nights, 9 hour shifts Summary & Work Performed Perform a variety of routine and complex technical tasks in the performance of laboratory tests to obtain data for use in the diagnosis and treatment of disease. Job duties are dependent on the laboratory and maybe composed of a combination of the following duties and responsibilities related to the specialization. Tasks are performed according to written procedures and policies with careful monitoring of quality control and quality assurance practices. Perform a variety of tests in clinical laboratories using standard techniques and equipment; perform related duties in the laboratory to include specimen handling, using manual and automatic equipment to test specimens, and perform and report analytical tests. Operate manual or computerized instrumentation. Calibrate and maintain instrumentation according to standard operating procedure. Process patient samples for testing using appropriate identification techniques and written procedures to ensure quality material for testing. Perform basic troubleshooting of assay problems as directed by senior staff. Communicate problems/issues to appropriate individuals. Maintain inventory of supplies and equipment. Participatein the development of new medical laboratory tests and techniques. Participate in the preparation for lab inspections. Review lab inspection documents and procedures to maintain knowledge. Bring any non-compliance issues to the attention of upper-level staff. Perform proficiency testing as directed to maintain compliance with regulatory agencies. Document quality control and quality assurance results. Notify upper- level personnel of instrument malfunctions or unusual or unexpected data or results. Review written procedures and policies for accuracy and submit changes to manager or designee. Understand, comply, and perform all necessary safety procedures. Maintain compliance with safety training. Report all safety incidents within 24 hours. Attend all laboratory meetings, safety and compliance training as required. Comply with competency testing procedures for the laboratory staff. Comply with laboratory training programs. May provide technical guidance and instruction to students, interns, residents, staff, and other employees. Perform other related duties incidental to the work described herein. Use behaviors that support achievement of balanced scorecard targets and support DUHS (Duke University Health System) values. Consistently cooperate and communicate effectively with co-workers to ensure effective workflow. Knowledge, Skills and Abilities Level Characteristics Within the clinical laboratories we embrace Duke's purpose, placing the patient at the center of everything we do. We do this by demonstrating behaviors that focus on delivering patient- and family- centered care and embodying the values that promote a positive work culture. We expect every team member to commit to these values and hold each other accountable in the spirit of mutual respect and belonging. Minimum Qualifications & Education Bachelor's of Science/Bachelor of Arts in Chemical, Physical, Biological or Clinical Laboratory Science; or Medical Technology required. Minimum educational or experience requirements may be modified on a on a case-by-case basis at the discretion of the CLIA (Clinical Laboratory Improvement Amendment) director if minimal CLIA (Clinical Laboratory Improvement Amendment) requirements are met by the employee for the tasks being performed. Experience, Degrees, Licensures, Certifications Certification highly preferred. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Lake Norman Hospital Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of the four Duke Health hospitals at 123-beds, it offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties. Medical Lab Scientist, Advanced Schedule Schedule 40 hours, 7:30am - 4pm Summary & Work Performed Perform a variety of routine and complex technical tasks in the performance of laboratory tests to obtain data for use in the diagnosis and treatment of disease. Job duties are dependent on the laboratory and maybe composed of a combination of the following duties and responsibilities related to the specialization. Perform a variety of tests in clinical laboratories using standard techniques and equipment; performrelated duties in the laboratory to include specimen handling, using manual and automatic equipment to test specimens, and perform and report analytical tests. Operate manual or computerized instrumentation. Calibrate and maintain instrumentation according to standard operating procedures. Process patient samples for testing using appropriate identification techniques and written procedures to ensure quality material for testing. Perform basic troubleshooting of assay problems as directed by senior staff. Communicate problems/issues to appropriate individuals. Maintain inventory of supplies and equipment. Participate in the development of new medical laboratory tests and techniques. Participate in the preparation for lab inspections. Review lab inspection documents and procedures to maintain knowledge. Bring any non-compliance issues to the attention of upper level staff. Perform proficiency testing as directed to maintain compliance with regulatory agencies. Document quality control and quality assurance results. Notify upper level personnel of instrument malfunctions or unusual or unexpected data or results. Review written procedures and policies for accuracy and submit changes to manager or designee. Understand, comply, and perform with all necessary safety procedures. Maintain compliance with safety training. Report all safety incidents within 24 hours. Attend all laboratory meetings, safety and compliance training as required. Comply with competency testing procedures for the laboratory staff. Train new staff. Serve as a resource person/role model, as per guidelines determined by laboratory management. Comply with laboratory training programs. Provide technical guidance and instruction to students, interns, residents, staff and other employees. Perform other related duties incidental to the work described herein. Use behaviors that support achievement of balanced scorecard targets and support DUHS values. Consistently cooperate and communicate effectively with co-workers to ensure effective workflow. Knowledge, Skills and Abilities Level Characteristics Promotion to this level is dependent upon successful completion of leadership activities within the Clinical Ladder. Requires annual maintenance. Within the clinical laboratories we embrace Duke's purpose, placing the patient at the center of everything we do. We do this by demonstrating behaviors that focus on delivering patient- and family- centered care and embodying the values that promote apositive work culture. We expect every team member to commit to these values and hold each other accountable in the spirit of mutual respect and belonging. Minimum Qualifications & Education Bachelors of Science/Bachelor of Arts in Chemical, Physical, Biological or Clinical Laboratory Science; or Medical Technology. Generalist certification required for General labs. Generalist, but specialty in Micro. Generalist/Specialty certification required for specialty labs. Minimum educational or experience requirements may be modified on a case by case basis at the discretion of the CLIA director as long as minimal CLIA requirements are met by the employee for the tasks being performed. Experience Two years experience as a certified MLS. Degrees, Licensures, Certifications Generalist/Specialty Certification by a nationally recognized board/agency (required). Certification will vary depending on laboratory. Master in Science in lieu of certification for Biochemical Genetics Laboratory. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
06/18/2026
Full time
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Lake Norman Hospital Pursue your passion for caring with Duke Health Lake Norman Hospital in Mooresville, North Carolina. The smallest of the four Duke Health hospitals at 123-beds, it offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties. Medical Lab Scientist, Advanced Schedule Schedule 40 hours, 7:30am - 4pm Summary & Work Performed Perform a variety of routine and complex technical tasks in the performance of laboratory tests to obtain data for use in the diagnosis and treatment of disease. Job duties are dependent on the laboratory and maybe composed of a combination of the following duties and responsibilities related to the specialization. Perform a variety of tests in clinical laboratories using standard techniques and equipment; performrelated duties in the laboratory to include specimen handling, using manual and automatic equipment to test specimens, and perform and report analytical tests. Operate manual or computerized instrumentation. Calibrate and maintain instrumentation according to standard operating procedures. Process patient samples for testing using appropriate identification techniques and written procedures to ensure quality material for testing. Perform basic troubleshooting of assay problems as directed by senior staff. Communicate problems/issues to appropriate individuals. Maintain inventory of supplies and equipment. Participate in the development of new medical laboratory tests and techniques. Participate in the preparation for lab inspections. Review lab inspection documents and procedures to maintain knowledge. Bring any non-compliance issues to the attention of upper level staff. Perform proficiency testing as directed to maintain compliance with regulatory agencies. Document quality control and quality assurance results. Notify upper level personnel of instrument malfunctions or unusual or unexpected data or results. Review written procedures and policies for accuracy and submit changes to manager or designee. Understand, comply, and perform with all necessary safety procedures. Maintain compliance with safety training. Report all safety incidents within 24 hours. Attend all laboratory meetings, safety and compliance training as required. Comply with competency testing procedures for the laboratory staff. Train new staff. Serve as a resource person/role model, as per guidelines determined by laboratory management. Comply with laboratory training programs. Provide technical guidance and instruction to students, interns, residents, staff and other employees. Perform other related duties incidental to the work described herein. Use behaviors that support achievement of balanced scorecard targets and support DUHS values. Consistently cooperate and communicate effectively with co-workers to ensure effective workflow. Knowledge, Skills and Abilities Level Characteristics Promotion to this level is dependent upon successful completion of leadership activities within the Clinical Ladder. Requires annual maintenance. Within the clinical laboratories we embrace Duke's purpose, placing the patient at the center of everything we do. We do this by demonstrating behaviors that focus on delivering patient- and family- centered care and embodying the values that promote apositive work culture. We expect every team member to commit to these values and hold each other accountable in the spirit of mutual respect and belonging. Minimum Qualifications & Education Bachelors of Science/Bachelor of Arts in Chemical, Physical, Biological or Clinical Laboratory Science; or Medical Technology. Generalist certification required for General labs. Generalist, but specialty in Micro. Generalist/Specialty certification required for specialty labs. Minimum educational or experience requirements may be modified on a case by case basis at the discretion of the CLIA director as long as minimal CLIA requirements are met by the employee for the tasks being performed. Experience Two years experience as a certified MLS. Degrees, Licensures, Certifications Generalist/Specialty Certification by a nationally recognized board/agency (required). Certification will vary depending on laboratory. Master in Science in lieu of certification for Biochemical Genetics Laboratory. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Office Manager Company: Chancey & Reynolds Location: Knoxville, Tennessee Reports To: General Manager Position Summary The Office Manager serves as the administrative and operational leader of the branch, overseeing office operations, payroll administration, accounting support, human resources coordination, customer service administration, fleet administration, and reporting functions. This position plays a critical role in supporting the financial health, operational efficiency, and overall success of the business. The Office Manager acts as a key business partner to the General Manager and department leaders by ensuring accurate financial processing, timely payroll administration, effective employee onboarding, customer satisfaction, and compliance with company policies and procedures. Essential Duties and Responsibilities Financial Administration Manage accounts payable and accounts receivable processes. Process vendor invoices and ensure timely payment of obligations. Review monthly vendor statements and resolve invoice discrepancies. Post customer payments and reconcile deposits. Process customer financing applications and supporting documentation. Maintain customer credit balances and assist with account reconciliations. Assist with month-end financial review and preparation of supporting documentation. Support journal entry preparation and account analysis. Complete vendor credit applications and maintain vendor records. Coordinate collections activities and monitor outstanding receivables. Generate and distribute customer invoices and monthly statements. Human Resources, Payroll & Employee Administration Support the Human Resources department with local administrative and employee-related activities. Coordinate new hire onboarding and pre-employment screenings, including background checks and motor vehicle record reviews. Coordinate employee equipment needs, including phones, tablets, computers, and uniforms. Review and maintain employee timecards, payroll records, piece-rate logs, and commission tracking to ensure accuracy. Calculate commissions and obtain required approvals for payroll processing. Ensure labor costs are accurately assigned to jobs for job costing purposes. Submit payroll information and supporting documentation to Corporate Payroll in a timely and accurate manner. Maintain safety training records and support company safety programs. Serve as a local point of contact for employees and managers, escalating HR matters to the Human Resources Director as appropriate. Assist with workers' compensation claims, vehicle accident reporting, and related documentation in partnership with Human Resources. Maintain safety training records and support company safety programs and reporting requirements. Ensure administrative compliance with company policies and procedures. Customer Service & Administrative Operations Supervise and support Customer Service Representatives (CSRs). Monitor customer service performance metrics and reporting. Assist with escalated customer concerns and service issues. Maintain company knowledge base resources and administrative procedures. Support scheduling, operational communication, and workflow administration. Service, Installation & Warranty Administration Process service and installation invoices through company systems. Manage warranty claim submissions and tracking. Coordinate with manufacturers regarding warranty reimbursements and credits. Monitor quality assurance items requiring follow-up. Support job costing reviews and project profitability analysis. Assist with change order administration and billing. Coordinate customer and builder invoicing for construction projects. Ensure accurate documentation and billing within company software platforms. Reporting & Business Analytics Prepare weekly operational and performance reports for management. Generate monthly financial and profitability reports. Track and report departmental performance metrics. Assist leadership with budgeting, forecasting, and operational analysis. Monitor margins and profitability across departments and projects. Prepare reports requested by management and corporate leadership. Fleet & Asset Administration Maintain vehicle registration records and renewals. Coordinate annual distribution of insurance cards. Manage fleet fuel card administration. Maintain fleet records and compliance documentation. Assist with tracking company assets and equipment. Qualifications Education & Experience Associate's degree in Business Administration, Accounting, Human Resources, or related field preferred. Minimum 5 years of administrative, accounting, office management, or operations support experience. Experience in HVAC, plumbing, construction, home services, or trade industries strongly preferred. Experience with payroll administration and financial reporting preferred. Supervisory experience preferred. Knowledge, Skills & Abilities Strong understanding of payroll, accounting, and administrative processes. Ability to manage multiple priorities in a fast-paced environment. Strong organizational and time management skills. Excellent communication and interpersonal abilities. High attention to detail and accuracy. Ability to maintain confidentiality and professionalism. Strong problem-solving and decision-making skills. Proficiency in Microsoft Office Suite, including Excel. Preferred Systems Experience ServiceTitan Sage Accounting Software ADP Workforce Now Microsoft Excel Microsoft Office Suite Physical Requirements Ability to sit, stand, and work at a computer for extended periods. Ability to occasionally lift up to 25 pounds. Ability to move throughout office and warehouse environments as needed. Success Measures The Office Manager will be evaluated on: Payroll accuracy and timeliness Accounts receivable collections performance Accounts payable accuracy and vendor management Employee onboarding and HR administration effectiveness Financial reporting accuracy Customer service performance and team support Compliance and safety administration Overall operational support of the branch Compensation details: 0 Yearly Salary PIc09364f5-
06/18/2026
Full time
Office Manager Company: Chancey & Reynolds Location: Knoxville, Tennessee Reports To: General Manager Position Summary The Office Manager serves as the administrative and operational leader of the branch, overseeing office operations, payroll administration, accounting support, human resources coordination, customer service administration, fleet administration, and reporting functions. This position plays a critical role in supporting the financial health, operational efficiency, and overall success of the business. The Office Manager acts as a key business partner to the General Manager and department leaders by ensuring accurate financial processing, timely payroll administration, effective employee onboarding, customer satisfaction, and compliance with company policies and procedures. Essential Duties and Responsibilities Financial Administration Manage accounts payable and accounts receivable processes. Process vendor invoices and ensure timely payment of obligations. Review monthly vendor statements and resolve invoice discrepancies. Post customer payments and reconcile deposits. Process customer financing applications and supporting documentation. Maintain customer credit balances and assist with account reconciliations. Assist with month-end financial review and preparation of supporting documentation. Support journal entry preparation and account analysis. Complete vendor credit applications and maintain vendor records. Coordinate collections activities and monitor outstanding receivables. Generate and distribute customer invoices and monthly statements. Human Resources, Payroll & Employee Administration Support the Human Resources department with local administrative and employee-related activities. Coordinate new hire onboarding and pre-employment screenings, including background checks and motor vehicle record reviews. Coordinate employee equipment needs, including phones, tablets, computers, and uniforms. Review and maintain employee timecards, payroll records, piece-rate logs, and commission tracking to ensure accuracy. Calculate commissions and obtain required approvals for payroll processing. Ensure labor costs are accurately assigned to jobs for job costing purposes. Submit payroll information and supporting documentation to Corporate Payroll in a timely and accurate manner. Maintain safety training records and support company safety programs. Serve as a local point of contact for employees and managers, escalating HR matters to the Human Resources Director as appropriate. Assist with workers' compensation claims, vehicle accident reporting, and related documentation in partnership with Human Resources. Maintain safety training records and support company safety programs and reporting requirements. Ensure administrative compliance with company policies and procedures. Customer Service & Administrative Operations Supervise and support Customer Service Representatives (CSRs). Monitor customer service performance metrics and reporting. Assist with escalated customer concerns and service issues. Maintain company knowledge base resources and administrative procedures. Support scheduling, operational communication, and workflow administration. Service, Installation & Warranty Administration Process service and installation invoices through company systems. Manage warranty claim submissions and tracking. Coordinate with manufacturers regarding warranty reimbursements and credits. Monitor quality assurance items requiring follow-up. Support job costing reviews and project profitability analysis. Assist with change order administration and billing. Coordinate customer and builder invoicing for construction projects. Ensure accurate documentation and billing within company software platforms. Reporting & Business Analytics Prepare weekly operational and performance reports for management. Generate monthly financial and profitability reports. Track and report departmental performance metrics. Assist leadership with budgeting, forecasting, and operational analysis. Monitor margins and profitability across departments and projects. Prepare reports requested by management and corporate leadership. Fleet & Asset Administration Maintain vehicle registration records and renewals. Coordinate annual distribution of insurance cards. Manage fleet fuel card administration. Maintain fleet records and compliance documentation. Assist with tracking company assets and equipment. Qualifications Education & Experience Associate's degree in Business Administration, Accounting, Human Resources, or related field preferred. Minimum 5 years of administrative, accounting, office management, or operations support experience. Experience in HVAC, plumbing, construction, home services, or trade industries strongly preferred. Experience with payroll administration and financial reporting preferred. Supervisory experience preferred. Knowledge, Skills & Abilities Strong understanding of payroll, accounting, and administrative processes. Ability to manage multiple priorities in a fast-paced environment. Strong organizational and time management skills. Excellent communication and interpersonal abilities. High attention to detail and accuracy. Ability to maintain confidentiality and professionalism. Strong problem-solving and decision-making skills. Proficiency in Microsoft Office Suite, including Excel. Preferred Systems Experience ServiceTitan Sage Accounting Software ADP Workforce Now Microsoft Excel Microsoft Office Suite Physical Requirements Ability to sit, stand, and work at a computer for extended periods. Ability to occasionally lift up to 25 pounds. Ability to move throughout office and warehouse environments as needed. Success Measures The Office Manager will be evaluated on: Payroll accuracy and timeliness Accounts receivable collections performance Accounts payable accuracy and vendor management Employee onboarding and HR administration effectiveness Financial reporting accuracy Customer service performance and team support Compliance and safety administration Overall operational support of the branch Compensation details: 0 Yearly Salary PIc09364f5-
