Description: Here at North Easton Savings Bank, we exist to invest our time and resources locally and to improve the quality of living, working and raising a family in each of the communities we serve. Recognized as a Top Place to Work, our continued investment in growth and innovation doesn't end with just our products and services - let NESB invest in your tomorrow by starting a career with us today . Shop Local. Bank Local. Work Local. Position Summary As a Contact Center Representative, you'll be an important part of how NESB supports customers beyond the branch. Serving as a knowledgeable and friendly resource, you'll assist customers with their banking needs through phone, email, and other digital channels. Leveraging your strong communication and problem-solving skills, you'll provide accurate information, resolve issues, and recommend banking solutions that help customers reach their financial goals. What you will do In this role, you'll support customers while helping the Contact Center meet service and sales goals. A typical day may include: Answering incoming calls and electronic inquiries from customers seeking assistance with accounts, products, and services. Greeting customers professionally and identifying their needs while providing exceptional service. Processing account-related requests including deposits, withdrawals, payments, and general account inquiries. Recommending relevant banking products and services based on customer needs and referring customers to specialists when appropriate. Following up with customers through outbound calls to assist with service requests or welcome them to new products and services. Meeting or exceeding service, productivity, and referral goals established by the bank. Navigating internal systems and online resources to efficiently assist customers and document interactions. Handling customer concerns with professionalism, empathy, and effective problem-solving. Maintaining compliance with all bank policies, procedures, security standards, and regulatory requirements. Participating in required regulatory and internal training programs. Supporting the overall success of the Contact Center team. Requirements: To thrive in this role, you will need: A high school diploma or equivalent. One to two (1-2) years of banking, contact center, or customer-facing service experience preferred. Exceptional customer service skills with the ability to build rapport quickly. Strong verbal and written communication skills with clear, professional phone etiquette. Comfort working with computers, including data entry and web-based applications. The ability to navigate multiple systems while maintaining engaging customer conversations. Strong attention to detail and a commitment to protecting confidential information. A collaborative mindset with a focus on achieving service, quality, and sales goals. The pay range for this position is based on the lowest to highest salary we in good faith believe to pay for this position at the time of this posting. We may ultimately pay more than the posted range and the range may be modified in the future. An individual's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, business or organizational needs, affordability and market pay. Physical Demands This position is an office-based position in terms of physical demand. Employees are expected to be able to operate their fingers and hands to perform functions such as typing, writing, and filing. Employees must also be able to move throughout the office with ease while also being able to sit for extended periods of time. Employees must be able to see and hear in an office setting that does include much noise going on around one's workspace. While this job is mainly clerical, there are instances in which employees must be able to transport up to 20 pounds. Work Environment This job operates in a bank branch office. It is a professional environment. Note The above is a description of the ordinary duties of the position. It should be expected that from time-to-time other duties (both related and unrelated to the above) may be assigned and are therefore required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. North Easton Savings Bank is dedicated to being an equal opportunity workplace. To reach and maintain this goal, the Bank strictly prohibits harassment and discrimination based on gender, sex, race, ethnic background, age, physical disability, mental disability, and anything else protected by law. North Easton Savings Bank welcomes diversity and we believe that diversity is the root of successful teams and an overall successful workplace. NESB123 Compensation details: 23-24 Hourly Wage PIc3a9cebe28fc-4694
06/24/2026
Full time
Description: Here at North Easton Savings Bank, we exist to invest our time and resources locally and to improve the quality of living, working and raising a family in each of the communities we serve. Recognized as a Top Place to Work, our continued investment in growth and innovation doesn't end with just our products and services - let NESB invest in your tomorrow by starting a career with us today . Shop Local. Bank Local. Work Local. Position Summary As a Contact Center Representative, you'll be an important part of how NESB supports customers beyond the branch. Serving as a knowledgeable and friendly resource, you'll assist customers with their banking needs through phone, email, and other digital channels. Leveraging your strong communication and problem-solving skills, you'll provide accurate information, resolve issues, and recommend banking solutions that help customers reach their financial goals. What you will do In this role, you'll support customers while helping the Contact Center meet service and sales goals. A typical day may include: Answering incoming calls and electronic inquiries from customers seeking assistance with accounts, products, and services. Greeting customers professionally and identifying their needs while providing exceptional service. Processing account-related requests including deposits, withdrawals, payments, and general account inquiries. Recommending relevant banking products and services based on customer needs and referring customers to specialists when appropriate. Following up with customers through outbound calls to assist with service requests or welcome them to new products and services. Meeting or exceeding service, productivity, and referral goals established by the bank. Navigating internal systems and online resources to efficiently assist customers and document interactions. Handling customer concerns with professionalism, empathy, and effective problem-solving. Maintaining compliance with all bank policies, procedures, security standards, and regulatory requirements. Participating in required regulatory and internal training programs. Supporting the overall success of the Contact Center team. Requirements: To thrive in this role, you will need: A high school diploma or equivalent. One to two (1-2) years of banking, contact center, or customer-facing service experience preferred. Exceptional customer service skills with the ability to build rapport quickly. Strong verbal and written communication skills with clear, professional phone etiquette. Comfort working with computers, including data entry and web-based applications. The ability to navigate multiple systems while maintaining engaging customer conversations. Strong attention to detail and a commitment to protecting confidential information. A collaborative mindset with a focus on achieving service, quality, and sales goals. The pay range for this position is based on the lowest to highest salary we in good faith believe to pay for this position at the time of this posting. We may ultimately pay more than the posted range and the range may be modified in the future. An individual's pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, sales or revenue-based metrics, business or organizational needs, affordability and market pay. Physical Demands This position is an office-based position in terms of physical demand. Employees are expected to be able to operate their fingers and hands to perform functions such as typing, writing, and filing. Employees must also be able to move throughout the office with ease while also being able to sit for extended periods of time. Employees must be able to see and hear in an office setting that does include much noise going on around one's workspace. While this job is mainly clerical, there are instances in which employees must be able to transport up to 20 pounds. Work Environment This job operates in a bank branch office. It is a professional environment. Note The above is a description of the ordinary duties of the position. It should be expected that from time-to-time other duties (both related and unrelated to the above) may be assigned and are therefore required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. North Easton Savings Bank is dedicated to being an equal opportunity workplace. To reach and maintain this goal, the Bank strictly prohibits harassment and discrimination based on gender, sex, race, ethnic background, age, physical disability, mental disability, and anything else protected by law. North Easton Savings Bank welcomes diversity and we believe that diversity is the root of successful teams and an overall successful workplace. NESB123 Compensation details: 23-24 Hourly Wage PIc3a9cebe28fc-4694
Floating Solutions Specialist - Losey Blvd - La Crosse WI Love to travel-but stay close to home? Enjoy meeting new people and adapting to different environments? If you're friendly, flexible, and thrive in new surroundings, this could be the perfect fit for you! We're currently hiring a Full-Time Floating Solutions Specialist. In this role, you'll travel to various Altra locations, providing professional, friendly service and support to our members. You'll play a key part in delivering the consistent, high-quality experience our members expect every time they visit an Altra branch. Altra's Floating Solutions Specialist will travel to different Altra locations in WI (Onalaska, West Salem, Holmen, and La Crosse) and MN (La Crescent, Winona, and Rochester) on an as-needed basis to fill in at those offices where and when assistance is needed. The Floating Solutions Specialist's home office will be at the La Crosse Losey Blvd. office in La Crosse, WI. Because this position is a floating position, you will work in face-to-face offices, Kiosk style office and technology style offices. You will be required to work as a team and be able to work in fast-paced environments. Key Responsibilities: Build and maintain meaningful relationships with members through in-person, phone, fax, and / or internet interactions. Conduct financial conversations to understand members' needs and recommend appropriate products and services. Open and service consumer accounts, including checking, savings, certificates, and consumer loans, and provide Notary services. Educate members on digital tools and self-service options to enhance their banking experience (kiosks, ATM, Sam-e / iTMs). Identify opportunities to deepen member relationships through referrals and cross-selling. Resolve member questions and concerns accurately and professionally. Ensure compliance with credit union policies, procedures, and regulatory requirements. Collaborate with branch and support teams to deliver seamless member experience. Qualifications: High school diploma (or equivalent) required. An associate's degree in business or a related field would be preferred. Minimum one (1) year of banking, financial services or retail experience is required. Strong knowledge of credit union products, lending processes, and digital banking tools. Strong communication and relationship-building skills. Ability to confidently discuss financial products in a consultative, member-focused way. Detail-oriented with strong organizational and follow-through skills. Availability: This position is 40-hours a week, Monday through Friday. Floating Solutions Specialists are required to work rotating Saturday hours about once every six weeks, in the Onalaska WI office from 7:45 a.m. until 12:15 p.m. Typical hours for the Floating Solutions Specialist range from 7:15 a.m. to 7:30 p.m. There may be some opening and closing shifts on a rotational basis required. Will require some flexibility within these posted office hours for our WI and MN offices. Pay and Benefits: Competitive starting rate of $21.38+ per hour, ($19.38 per hour, plus $2 floating premium), plus participation in an incentive plan When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing the language exam Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options Up to a 6% Employer-matched 401(k) + additional 3% employer contribution. Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years! Paid time off, volunteer time off, and your birthday off (paid)! Employee-only perks and discounts At Altra Federal Credit Union, you'll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you'll not only gain the opportunity to build meaningful relationships with members and coworkers, but you'll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve. Altra is proud to be a Great Place to Work certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer. winning wellness program. Compensation details: 21.38-21.38 Hourly Wage PI3fe5e40ba5c6-1606
06/17/2026
Full time
Floating Solutions Specialist - Losey Blvd - La Crosse WI Love to travel-but stay close to home? Enjoy meeting new people and adapting to different environments? If you're friendly, flexible, and thrive in new surroundings, this could be the perfect fit for you! We're currently hiring a Full-Time Floating Solutions Specialist. In this role, you'll travel to various Altra locations, providing professional, friendly service and support to our members. You'll play a key part in delivering the consistent, high-quality experience our members expect every time they visit an Altra branch. Altra's Floating Solutions Specialist will travel to different Altra locations in WI (Onalaska, West Salem, Holmen, and La Crosse) and MN (La Crescent, Winona, and Rochester) on an as-needed basis to fill in at those offices where and when assistance is needed. The Floating Solutions Specialist's home office will be at the La Crosse Losey Blvd. office in La Crosse, WI. Because this position is a floating position, you will work in face-to-face offices, Kiosk style office and technology style offices. You will be required to work as a team and be able to work in fast-paced environments. Key Responsibilities: Build and maintain meaningful relationships with members through in-person, phone, fax, and / or internet interactions. Conduct financial conversations to understand members' needs and recommend appropriate products and services. Open and service consumer accounts, including checking, savings, certificates, and consumer loans, and provide Notary services. Educate members on digital tools and self-service options to enhance their banking experience (kiosks, ATM, Sam-e / iTMs). Identify opportunities to deepen member relationships through referrals and cross-selling. Resolve member questions and concerns accurately and professionally. Ensure compliance with credit union policies, procedures, and regulatory requirements. Collaborate with branch and support teams to deliver seamless member experience. Qualifications: High school diploma (or equivalent) required. An associate's degree in business or a related field would be preferred. Minimum one (1) year of banking, financial services or retail experience is required. Strong knowledge of credit union products, lending processes, and digital banking tools. Strong communication and relationship-building skills. Ability to confidently discuss financial products in a consultative, member-focused way. Detail-oriented with strong organizational and follow-through skills. Availability: This position is 40-hours a week, Monday through Friday. Floating Solutions Specialists are required to work rotating Saturday hours about once every six weeks, in the Onalaska WI office from 7:45 a.m. until 12:15 p.m. Typical hours for the Floating Solutions Specialist range from 7:15 a.m. to 7:30 p.m. There may be some opening and closing shifts on a rotational basis required. Will require some flexibility within these posted office hours for our WI and MN offices. Pay and Benefits: Competitive starting rate of $21.38+ per hour, ($19.38 per hour, plus $2 floating premium), plus participation in an incentive plan When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing the language exam Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options Up to a 6% Employer-matched 401(k) + additional 3% employer contribution. Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years! Paid time off, volunteer time off, and your birthday off (paid)! Employee-only perks and discounts At Altra Federal Credit Union, you'll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you'll not only gain the opportunity to build meaningful relationships with members and coworkers, but you'll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve. Altra is proud to be a Great Place to Work certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer. winning wellness program. Compensation details: 21.38-21.38 Hourly Wage PI3fe5e40ba5c6-1606
Digital Banking Specialist Department: Operations Reports to: AVP, Digital Banking Manager Supervises: N/A Status: Full-Time / Non-Exempt / On-site Only Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Digital Banking Specialist: Provide excellent customer service and support on all digital banking products. Regularly answer questions and resolve online banking, mobile deposit, card and ATM related issues for clients and staff. Conduct regular maintenance, maintenance review, fraud monitoring tasks, and processes/resolves disputed electronic items. Perform a wide variety of back-office administrative functions to facilitate the workflow within the department. Must be able to meet daily deadlines while working in a fast-paced environment. Job Requirements for the Digital Banking Specialist: One to two years of experience in a financial institution setting; CSR knowledge preferred. Experience supporting internal and external customers with digital banking related issues. May be required to attend trainings on rules and regulations related to Digital Banking products, such Error Resolution and ACH processing. Proficient in use of Microsoft Office suite: Excel, Word, and Email. Aptitude for learning and using diverse software applications. Must be organized with ability to multitask. Excellent customer service and communication skills required. Must have strong problem-solving skills Must be organized and detail oriented. Ability to work independently. Must be a team player. Specific Job Functions for the Digital Banking Specialist: Provide high quality support to online banking customers by handling routine inquiries received via phone, email or instant chat. Provide high quality support for Cash Management, Remote Deposit Capture & Mobile check deposit. Monitor online banking transactions for suspicious activity using the banks monitoring software and reports. Complete daily maintenance and monitoring tasks for all Digital Banking products. Assist with eStatement and Bill Pay enrollment and troubleshooting. Approve & oversee the online new account process ensuring compliance with CIP & CDD. Assist customers & bank staff with ATM & Debit cards, including card reorders, limit increases and PIN re-sets. Maintain card inventory for the bank, tracks lost cards and analyzes all returned mail. Manage and oversee the card dispute process & card compromise events (Reg E). Assist in the implementation of new Digital Banking products and services, which may involve training others. Familiar with Digital Banking operations and procedures. Familiar with CDAR's & ICS funds transfers, must ensure accurate posting of entries. Work with Accounting Department to reconcile internal GL Accounts. Assist in the creation and formalization of processes and procedures in the Digital Banking Department Able to provide backup to the Deposit Services and Cash Management departments, this involves handling routine inquiries made by customers & bank staff. Assume additional responsibilities as requested. This Job Description for the Digital Banking Specialist describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. PIdfb0c7486a31-9759
06/15/2026
Full time
Digital Banking Specialist Department: Operations Reports to: AVP, Digital Banking Manager Supervises: N/A Status: Full-Time / Non-Exempt / On-site Only Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Digital Banking Specialist: Provide excellent customer service and support on all digital banking products. Regularly answer questions and resolve online banking, mobile deposit, card and ATM related issues for clients and staff. Conduct regular maintenance, maintenance review, fraud monitoring tasks, and processes/resolves disputed electronic items. Perform a wide variety of back-office administrative functions to facilitate the workflow within the department. Must be able to meet daily deadlines while working in a fast-paced environment. Job Requirements for the Digital Banking Specialist: One to two years of experience in a financial institution setting; CSR knowledge preferred. Experience supporting internal and external customers with digital banking related issues. May be required to attend trainings on rules and regulations related to Digital Banking products, such Error Resolution and ACH processing. Proficient in use of Microsoft Office suite: Excel, Word, and Email. Aptitude for learning and using diverse software applications. Must be organized with ability to multitask. Excellent customer service and communication skills required. Must have strong problem-solving skills Must be organized and detail oriented. Ability to work independently. Must be a team player. Specific Job Functions for the Digital Banking Specialist: Provide high quality support to online banking customers by handling routine inquiries received via phone, email or instant chat. Provide high quality support for Cash Management, Remote Deposit Capture & Mobile check deposit. Monitor online banking transactions for suspicious activity using the banks monitoring software and reports. Complete daily maintenance and monitoring tasks for all Digital Banking products. Assist with eStatement and Bill Pay enrollment and troubleshooting. Approve & oversee the online new account process ensuring compliance with CIP & CDD. Assist customers & bank staff with ATM & Debit cards, including card reorders, limit increases and PIN re-sets. Maintain card inventory for the bank, tracks lost cards and analyzes all returned mail. Manage and oversee the card dispute process & card compromise events (Reg E). Assist in the implementation of new Digital Banking products and services, which may involve training others. Familiar with Digital Banking operations and procedures. Familiar with CDAR's & ICS funds transfers, must ensure accurate posting of entries. Work with Accounting Department to reconcile internal GL Accounts. Assist in the creation and formalization of processes and procedures in the Digital Banking Department Able to provide backup to the Deposit Services and Cash Management departments, this involves handling routine inquiries made by customers & bank staff. Assume additional responsibilities as requested. This Job Description for the Digital Banking Specialist describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. PIdfb0c7486a31-9759