At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Regional Hospital Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina. With 388 beds it is the second largest of Duke Health's four hospitals and offers a comprehensive range ofmedical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services. About Sterile Processing Department, Duke Regional Hospital The Central Sterile Reprocessing (CSR) department at Duke Regional Hospital plays a critical role in patient safety and surgical excellence. Our team supports the Operating Room, Emergency Department, Labor & Delivery, Behavioral Health, Cath Lab, and Surgical Oncology, ensuring that every instrument and device is properly decontaminated, inspected, assembled, sterilized, documented, and delivered accurately and on time. Within the Operating Room, we support a wide range of specialty service lines including neurosurgery, orthopedic surgery, general surgery, robotics, ENT, dental, urology, vascular, bariatric, gynecology, and plastics. Our work directly impacts surgical outcomes, infection prevention, and the overall efficiency of procedural areas. Every tray prepared by our team supports safe, high-quality patient care. Our department operates in a fast-paced, high-accountability environment where precision and consistency are essential. Team members rotate through all major areas of the workflow, including: Decontamination Prep & Pack Sterilization Case Cart Assembly Storage and Distribution We utilize SPM instrument tracking software to enhance accuracy, efficiency, and real-time documentation. Technology and process standardization are key components of how we maintain quality and meet the demands of multiple high-acuity service lines. Team Culture & Support Our Sterile Processing team is collaborative, professional, and committed to supporting one another across shifts. We prioritize cross-training so team members develop versatile skill sets and a comprehensive understanding of the entire reprocessing cycle. This approach strengthens teamwork, improves workflow coverage, and creates growth opportunities within the department. Leadership is engaged, accessible, and focused on building trust, maintaining high standards, and creating a respectful, solution-oriented environment. We believe in proactive communication, continuous learning, and process improvement rather than blame. New team members are supported through structured training, competency validation, and mentorship to ensure confidence and success in their role Who Thrives in Sterile Processing Successful team members are detail-oriented, dependable, and take pride in precision work. They are comfortable in a structured, high-standard environment and understand that consistency and documentation matter. Strong communication skills, adaptability, and a commitment to patient safety and teamwork are essential. If you are looking for a department where your work has a direct impact on surgical care, where training and cross-development are prioritized, and where leadership is invested in building a strong, accountable team culture, Duke Regional Sterile Processing offers a meaningful and growth-focused environment. Work Schedule Monday - Friday: 7am - 3:30pm General Description of the Job Class Directly supervises sterile processing personnel during specified shifts, facilitating staff and departmental efficiencies while monitoring the daily operations of the department to ensure that appropriate quality and productivity levels are achieved. Ensures compliance with infection control policies and AAMI, AORN, and Joint Commission standards. Acts as a liaison between the OR and SPD, facilitating all instrumentation being ready on time, supporting all customers of the department. Assures compliance with infection control and sterilization standards, ensuring that sterilization practices and all equipment used for decontamination and sterilization meet quality standards. Assists staff with performance improvement. Supervisory responsibilities include staff selection, orientation/onboarding, performance evaluation, counseling, and staff development. Duties and Responsibilities of this Level Schedules and supervises the work of assigned staff to ensure smooth workflow in the department. Schedules staff in accordance with department needs. Acts as a knowledge resource to staff in matters of department processes, technical skills, equipment, supplies and/or regulatory requirements. Selects, trains and manages the performance of staff. Provides daily direction to staff. Sets goals for individuals and for the team. Acts as a mentor and coach and provides development and growth opportunities for staff. Coordinate and maintain departmental workflow in decontamination, the inspection of instruments/trays, cleaning, assembling and packaging of surgical instruments, medical/surgical materials and equipment. Proficiency in utilization of instrumentation bar code tracking systems (SPM, Epic and Dove Tree). Monitors inventory of supplies, equipment. Coordinate procurement and stocking activities. Analyze usage patterns of supplies and recommend optimal par levels. Assists in developing goals, targets and action plans. Facilitates timely ordering of instrumentation and supplies. Identifies opportunities for cost reduction and expense control. Provides management with information for forecasting future instrumentation/equipment needs. Track and document lost or damaged equipment and supplies. Identifies opportunities to improve work processes and enable achievement of goals in quality, productivity and customer satisfaction. Provides a forum for staff involvement in problem identification and resolutions. Develops and implements solutions to address opportunities to improve quality, safety, efficiency and productivity. Provides for ongoing communications with staff and ancillary departments. Participates in hospital teams, as assigned, in order to share information, problem solve, and evaluate the impact of services to receiving departments. Required Qualifications at this Level Education Associate's degree in a related field preferred. Two years of sterile processing leadership experience may be substituted for the Associate's degree. This experience is separate from the requirements outlined in the Experience section. Experience Minimum of three years of experience as a Sterile Processing Technician to include either one year of previous leadership experience in a team lead/supervisory or peer leadership capacity. In addition to extensive SPD knowledge, other skillsets preferred are as follows; strong customer service, team building, multitasking, attention to detail, organization, and with demonstrated communication skills (diplomacy and tact). Degrees, Licensure, and/or Certification Current certification as a Sterile Processing Technician through an accredited organization (CRCST - Certified Registered Central Service Tech, HSPA, or Certified Sterile Processing and Distribution Technician CBSPD). Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
06/26/2026
Full time
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Regional Hospital Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina. With 388 beds it is the second largest of Duke Health's four hospitals and offers a comprehensive range ofmedical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services. About Sterile Processing Department, Duke Regional Hospital The Central Sterile Reprocessing (CSR) department at Duke Regional Hospital plays a critical role in patient safety and surgical excellence. Our team supports the Operating Room, Emergency Department, Labor & Delivery, Behavioral Health, Cath Lab, and Surgical Oncology, ensuring that every instrument and device is properly decontaminated, inspected, assembled, sterilized, documented, and delivered accurately and on time. Within the Operating Room, we support a wide range of specialty service lines including neurosurgery, orthopedic surgery, general surgery, robotics, ENT, dental, urology, vascular, bariatric, gynecology, and plastics. Our work directly impacts surgical outcomes, infection prevention, and the overall efficiency of procedural areas. Every tray prepared by our team supports safe, high-quality patient care. Our department operates in a fast-paced, high-accountability environment where precision and consistency are essential. Team members rotate through all major areas of the workflow, including: Decontamination Prep & Pack Sterilization Case Cart Assembly Storage and Distribution We utilize SPM instrument tracking software to enhance accuracy, efficiency, and real-time documentation. Technology and process standardization are key components of how we maintain quality and meet the demands of multiple high-acuity service lines. Team Culture & Support Our Sterile Processing team is collaborative, professional, and committed to supporting one another across shifts. We prioritize cross-training so team members develop versatile skill sets and a comprehensive understanding of the entire reprocessing cycle. This approach strengthens teamwork, improves workflow coverage, and creates growth opportunities within the department. Leadership is engaged, accessible, and focused on building trust, maintaining high standards, and creating a respectful, solution-oriented environment. We believe in proactive communication, continuous learning, and process improvement rather than blame. New team members are supported through structured training, competency validation, and mentorship to ensure confidence and success in their role Who Thrives in Sterile Processing Successful team members are detail-oriented, dependable, and take pride in precision work. They are comfortable in a structured, high-standard environment and understand that consistency and documentation matter. Strong communication skills, adaptability, and a commitment to patient safety and teamwork are essential. If you are looking for a department where your work has a direct impact on surgical care, where training and cross-development are prioritized, and where leadership is invested in building a strong, accountable team culture, Duke Regional Sterile Processing offers a meaningful and growth-focused environment. Work Schedule Monday - Friday: 7am - 3:30pm General Description of the Job Class Directly supervises sterile processing personnel during specified shifts, facilitating staff and departmental efficiencies while monitoring the daily operations of the department to ensure that appropriate quality and productivity levels are achieved. Ensures compliance with infection control policies and AAMI, AORN, and Joint Commission standards. Acts as a liaison between the OR and SPD, facilitating all instrumentation being ready on time, supporting all customers of the department. Assures compliance with infection control and sterilization standards, ensuring that sterilization practices and all equipment used for decontamination and sterilization meet quality standards. Assists staff with performance improvement. Supervisory responsibilities include staff selection, orientation/onboarding, performance evaluation, counseling, and staff development. Duties and Responsibilities of this Level Schedules and supervises the work of assigned staff to ensure smooth workflow in the department. Schedules staff in accordance with department needs. Acts as a knowledge resource to staff in matters of department processes, technical skills, equipment, supplies and/or regulatory requirements. Selects, trains and manages the performance of staff. Provides daily direction to staff. Sets goals for individuals and for the team. Acts as a mentor and coach and provides development and growth opportunities for staff. Coordinate and maintain departmental workflow in decontamination, the inspection of instruments/trays, cleaning, assembling and packaging of surgical instruments, medical/surgical materials and equipment. Proficiency in utilization of instrumentation bar code tracking systems (SPM, Epic and Dove Tree). Monitors inventory of supplies, equipment. Coordinate procurement and stocking activities. Analyze usage patterns of supplies and recommend optimal par levels. Assists in developing goals, targets and action plans. Facilitates timely ordering of instrumentation and supplies. Identifies opportunities for cost reduction and expense control. Provides management with information for forecasting future instrumentation/equipment needs. Track and document lost or damaged equipment and supplies. Identifies opportunities to improve work processes and enable achievement of goals in quality, productivity and customer satisfaction. Provides a forum for staff involvement in problem identification and resolutions. Develops and implements solutions to address opportunities to improve quality, safety, efficiency and productivity. Provides for ongoing communications with staff and ancillary departments. Participates in hospital teams, as assigned, in order to share information, problem solve, and evaluate the impact of services to receiving departments. Required Qualifications at this Level Education Associate's degree in a related field preferred. Two years of sterile processing leadership experience may be substituted for the Associate's degree. This experience is separate from the requirements outlined in the Experience section. Experience Minimum of three years of experience as a Sterile Processing Technician to include either one year of previous leadership experience in a team lead/supervisory or peer leadership capacity. In addition to extensive SPD knowledge, other skillsets preferred are as follows; strong customer service, team building, multitasking, attention to detail, organization, and with demonstrated communication skills (diplomacy and tact). Degrees, Licensure, and/or Certification Current certification as a Sterile Processing Technician through an accredited organization (CRCST - Certified Registered Central Service Tech, HSPA, or Certified Sterile Processing and Distribution Technician CBSPD). Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. 5,000 Commitment Bonus for Newly Hired Team Members Shift Information: Monday - Friday: 11pm - 7:18am, after orientation. General Description of this Role The Sterile Processing Technician, Lead assists the OR staff in the organization and daily function of the operating room in accordance with established federal, state, accreditation standards and facility policies and procedures. Responsible for instrument decontamination, sterile processing, instrument care, safe handling procedures and documentation related to those activities. Duties and Responsibilities of this Role The Sterile Processing Technician, Lead will be responsible for performing the responsibilities outlined in any/all of the categories below. Operating Room Liaison: Assists the operating room staff in preparing the O.R. suite for surgery by assisting in instrument preparation. Works cooperatively with OR and Central Sterile to jointly resolve issues or develop better services for surgical implementation. Supports staff by ensuring communication with Central Sterile and OR staff helps ensure all instruments are available for surgery. Must be able to resolve issues or offer alternatives when necessary. Facilitates action required to obtain additional instruments during surgery. Verifies that required instrumentation has been sterilized and is available for next-day, call or weekend cases. Addresses issues in communication/procedures by proactively reviewing OR schedule and suggesting modifications to ensure clear and precise communication and actions with all affected departments. Responds to problem calls from OR. Transports sterilized instrumentation to the O.R. area as needed. Documents and sends broken instrumentation out for repair. Completes documentation as required for instrument sets, etc (Case Cart, Post Case, and Tray Audits). Responds to problem calls from OR. Meets with and works with OR staff and surgeons as required. Site Lead: Assists in prioritizing processing of instruments and equipment for surgical procedures to facilitate turnover of cases. Anticipates instrument needs for following day and assures sterile processing completion. May assist the operating room staff in preparing the O.R. suite for surgery by assisting in instrument preparation. Acts as HLD Specialist. Performs/assists with daily quality testing on equipment in SPD. Assists supervisor in day-to-day activities to include answering phones and daily staff assignment sheet. Communicates closely with staff members concerning instrument requirements and availability. Verifies that required instrumentation has been sterilized and is available for next-day, call or weekend cases. Documents broken instrumentation. Completes documentation as required for instrument sets, etc (Case Cart, Post Case, and Tray Audits). May assist in sending broken equipment out for repair. Manages needs list for tray inventory. Makes sure bio's are processed and ready in a timely manner. SPM/Quality Auditor: Verify sterilization documentation for accuracy. Track and monitor IUSS loads and documentation. Track and monitor tray errors. Check in vendor trays for the next day cases. Aids with exporting Quality Events for reporting. Maintains SPM tracking system which includes by not limited to: updates instrumentation, create new products, update count sheets. Aids in completing in services for new products or processes. Aids in locating trays to place new inventory received. Liaison between the Clinic Leads and Sterile Processing to ensure instrument inventory is accurate. Preceptor: Orients and mentors new staff. Shares knowledge with co-workers through open communication and continuous upgrading of skills. Conducts random audits on trays assembled by new staff. Conducts first stage re-education with techs on tray errors. Performs real time in-services with SPD staff. Performs Sterile Processing Technician job responsibilities when needed. Serves as a resource by guiding new and current team members to appropriate resource materials. Assist with annual competency checklist. All roles: Provides a safe environment for patients and staff through identifying/ correcting/reporting health and safety hazards. Performs special projects. May assist Supervisor with department supply orders to include participating in facilitating timely ordering of instrumentation, supplies and implants. Willingly accepts assignments and performs effectively on a daily basis. Always communicates in a professional manner. Demonstrates knowledge and understanding of the application/use of instrumentation. Follows standard precautions using PPE as required. Serves as a professional role model to staff. Provides positive leadership. Applies and enforces regulations, standards, and hospital policy and procedures pertaining to all areas of sterile processing. Maintains knowledge of operation of all equipment in sterile processing and reports malfunctions to appropriate personnel immediately. Responds in a timely manner via phone, text and email as needed and performs needed follow up. Functions in SPD duties on an as needed bases, including but not limited to assembly, sterilization, and decontamination of instrument trays for ORs. May cover areas in Supervisor's absence. Performs other related duties incidental to the work described herein. Required Qualifications for this Role Education High School Diploma or Equivalent Employees hired into this job code before 2/18/19 are not required to have high school diploma or equivalent Experience 2 years as a Sterile Processing Technician required. Degrees, Licensure, and/or Certification Certification required as CSPDT (CBSPD) or CRCST (HSPA). Additional certification preferred in at least one of the areas below: Sterile Processing Management - C.S.P.M or Healthcare Leadership - CHL Sterile Processing Department Technician - C.S.P.D.T or Registered Central Service Technician - CRCST Certified Surgical Instrument Specialist - C.S.I.S or Instrument Specialist - CIS Flexible Endoscope Reprocessor (GI Scope) - C.F.E.R or Endoscope Reprocessor - CER Knowledge, Skills, and Abilities Knowledge of human anatomy and medical terminology. Knowledge and understanding of a variety of OR procedures' surgical instruments including working parts and proper inspection. Aptitude for troubleshooting in a high-paced environment. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
06/26/2026
Full time
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. 5,000 Commitment Bonus for Newly Hired Team Members Shift Information: Monday - Friday: 11pm - 7:18am, after orientation. General Description of this Role The Sterile Processing Technician, Lead assists the OR staff in the organization and daily function of the operating room in accordance with established federal, state, accreditation standards and facility policies and procedures. Responsible for instrument decontamination, sterile processing, instrument care, safe handling procedures and documentation related to those activities. Duties and Responsibilities of this Role The Sterile Processing Technician, Lead will be responsible for performing the responsibilities outlined in any/all of the categories below. Operating Room Liaison: Assists the operating room staff in preparing the O.R. suite for surgery by assisting in instrument preparation. Works cooperatively with OR and Central Sterile to jointly resolve issues or develop better services for surgical implementation. Supports staff by ensuring communication with Central Sterile and OR staff helps ensure all instruments are available for surgery. Must be able to resolve issues or offer alternatives when necessary. Facilitates action required to obtain additional instruments during surgery. Verifies that required instrumentation has been sterilized and is available for next-day, call or weekend cases. Addresses issues in communication/procedures by proactively reviewing OR schedule and suggesting modifications to ensure clear and precise communication and actions with all affected departments. Responds to problem calls from OR. Transports sterilized instrumentation to the O.R. area as needed. Documents and sends broken instrumentation out for repair. Completes documentation as required for instrument sets, etc (Case Cart, Post Case, and Tray Audits). Responds to problem calls from OR. Meets with and works with OR staff and surgeons as required. Site Lead: Assists in prioritizing processing of instruments and equipment for surgical procedures to facilitate turnover of cases. Anticipates instrument needs for following day and assures sterile processing completion. May assist the operating room staff in preparing the O.R. suite for surgery by assisting in instrument preparation. Acts as HLD Specialist. Performs/assists with daily quality testing on equipment in SPD. Assists supervisor in day-to-day activities to include answering phones and daily staff assignment sheet. Communicates closely with staff members concerning instrument requirements and availability. Verifies that required instrumentation has been sterilized and is available for next-day, call or weekend cases. Documents broken instrumentation. Completes documentation as required for instrument sets, etc (Case Cart, Post Case, and Tray Audits). May assist in sending broken equipment out for repair. Manages needs list for tray inventory. Makes sure bio's are processed and ready in a timely manner. SPM/Quality Auditor: Verify sterilization documentation for accuracy. Track and monitor IUSS loads and documentation. Track and monitor tray errors. Check in vendor trays for the next day cases. Aids with exporting Quality Events for reporting. Maintains SPM tracking system which includes by not limited to: updates instrumentation, create new products, update count sheets. Aids in completing in services for new products or processes. Aids in locating trays to place new inventory received. Liaison between the Clinic Leads and Sterile Processing to ensure instrument inventory is accurate. Preceptor: Orients and mentors new staff. Shares knowledge with co-workers through open communication and continuous upgrading of skills. Conducts random audits on trays assembled by new staff. Conducts first stage re-education with techs on tray errors. Performs real time in-services with SPD staff. Performs Sterile Processing Technician job responsibilities when needed. Serves as a resource by guiding new and current team members to appropriate resource materials. Assist with annual competency checklist. All roles: Provides a safe environment for patients and staff through identifying/ correcting/reporting health and safety hazards. Performs special projects. May assist Supervisor with department supply orders to include participating in facilitating timely ordering of instrumentation, supplies and implants. Willingly accepts assignments and performs effectively on a daily basis. Always communicates in a professional manner. Demonstrates knowledge and understanding of the application/use of instrumentation. Follows standard precautions using PPE as required. Serves as a professional role model to staff. Provides positive leadership. Applies and enforces regulations, standards, and hospital policy and procedures pertaining to all areas of sterile processing. Maintains knowledge of operation of all equipment in sterile processing and reports malfunctions to appropriate personnel immediately. Responds in a timely manner via phone, text and email as needed and performs needed follow up. Functions in SPD duties on an as needed bases, including but not limited to assembly, sterilization, and decontamination of instrument trays for ORs. May cover areas in Supervisor's absence. Performs other related duties incidental to the work described herein. Required Qualifications for this Role Education High School Diploma or Equivalent Employees hired into this job code before 2/18/19 are not required to have high school diploma or equivalent Experience 2 years as a Sterile Processing Technician required. Degrees, Licensure, and/or Certification Certification required as CSPDT (CBSPD) or CRCST (HSPA). Additional certification preferred in at least one of the areas below: Sterile Processing Management - C.S.P.M or Healthcare Leadership - CHL Sterile Processing Department Technician - C.S.P.D.T or Registered Central Service Technician - CRCST Certified Surgical Instrument Specialist - C.S.I.S or Instrument Specialist - CIS Flexible Endoscope Reprocessor (GI Scope) - C.F.E.R or Endoscope Reprocessor - CER Knowledge, Skills, and Abilities Knowledge of human anatomy and medical terminology. Knowledge and understanding of a variety of OR procedures' surgical instruments including working parts and proper inspection. Aptitude for troubleshooting in a high-paced environment. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Primary Care Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina. Certified Medical Assistant - Duke Primary Care South Durham $7,500 Commitment Bonus for Eligible Candidates Certified Medical Assistant certification is required prior to beginning position. Location: 234 Crooked Creek Parkway, Suite 200, Durham, NC 27713 Hours: 8am - 5pm Monday - Friday What you will do: Clinical responsibilities: The CMA collects medical histories, monitors vital signs, explains treatments to patients, and prepares them for exams and procedures. Patient care support may include assisting medical staff, gathering and preparing lab samples, conducting basic lab tests, performing EKGs, removing sutures/staples, changing dressings, educating patients and families about care, and documenting in records. Additional tasks include disposing of contaminated supplies, processing instruments, cleaning medical equipment, calling in prescriptions, preparing and giving medications as instructed by the doctor, and handling prescription refills. Performs other clinical tasks as assigned by the doctor. Administrative responsibilities: The CMA greets patients, answers calls, schedules appointments (including arrival in Maestro Care), checks out patients, and handles referral scheduling. They coordinate hospital admissions, lab services, and update medical records. The CMA also completes forms, manages billing tasks like receiving copays and collecting balances, handles correspondence, and orders supplies. Additional administrative tasks may be assigned, and the CMA may assist with clinic activities, such as Joint Commission or fall prevention efforts, and participate in clinic committees. Knowledge, Skills, and Abilities: Strong customer service skills with the ability to follow both oral and written instructions, typically gained through high school education and medical assistant training. Ability to lift heavy items and assist with transporting patients in stretchers or wheelchairs. Knowledge of sterile techniques and procedures relevant to the work performed. Familiar with the procedures for administering both routine and special patient treatments. Understanding of sanitation, personal hygiene, and basic health and safety practices for clinic environments. Knowledge of infection control procedures and safety measures, with age-specific competency. Responsible for daily clinic tasks such as registration, scheduling, charge posting, and order entry. Able to document and communicate information clearly while building effective relationships with patients and staff. Typing skills and knowledge of medical terminology (Levels II and III). Ability to independently seek resources and work collaboratively with others. What you will need: Education: Level I Graduation from an accredited Medical Assistant program is strongly preferred. High school or GED graduation is required. Level II Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred. High school or GED graduation is required. Level III Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred. High school or GED graduation is required. Experience: Level I No experience required. Level II Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting. Level III Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III. Degrees, Licensures, Certifications: Level I Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level II Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level III Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Job Title: MEDICAL ASSISTANT, CERTIFIED Job Code: 4261 FLSA: N Job Level: C2 Revised Date: 01/30/2023 Supervisory Responsibility: No Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
06/25/2026
Full time
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Primary Care Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina. Certified Medical Assistant - Duke Primary Care South Durham $7,500 Commitment Bonus for Eligible Candidates Certified Medical Assistant certification is required prior to beginning position. Location: 234 Crooked Creek Parkway, Suite 200, Durham, NC 27713 Hours: 8am - 5pm Monday - Friday What you will do: Clinical responsibilities: The CMA collects medical histories, monitors vital signs, explains treatments to patients, and prepares them for exams and procedures. Patient care support may include assisting medical staff, gathering and preparing lab samples, conducting basic lab tests, performing EKGs, removing sutures/staples, changing dressings, educating patients and families about care, and documenting in records. Additional tasks include disposing of contaminated supplies, processing instruments, cleaning medical equipment, calling in prescriptions, preparing and giving medications as instructed by the doctor, and handling prescription refills. Performs other clinical tasks as assigned by the doctor. Administrative responsibilities: The CMA greets patients, answers calls, schedules appointments (including arrival in Maestro Care), checks out patients, and handles referral scheduling. They coordinate hospital admissions, lab services, and update medical records. The CMA also completes forms, manages billing tasks like receiving copays and collecting balances, handles correspondence, and orders supplies. Additional administrative tasks may be assigned, and the CMA may assist with clinic activities, such as Joint Commission or fall prevention efforts, and participate in clinic committees. Knowledge, Skills, and Abilities: Strong customer service skills with the ability to follow both oral and written instructions, typically gained through high school education and medical assistant training. Ability to lift heavy items and assist with transporting patients in stretchers or wheelchairs. Knowledge of sterile techniques and procedures relevant to the work performed. Familiar with the procedures for administering both routine and special patient treatments. Understanding of sanitation, personal hygiene, and basic health and safety practices for clinic environments. Knowledge of infection control procedures and safety measures, with age-specific competency. Responsible for daily clinic tasks such as registration, scheduling, charge posting, and order entry. Able to document and communicate information clearly while building effective relationships with patients and staff. Typing skills and knowledge of medical terminology (Levels II and III). Ability to independently seek resources and work collaboratively with others. What you will need: Education: Level I Graduation from an accredited Medical Assistant program is strongly preferred. High school or GED graduation is required. Level II Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred. High school or GED graduation is required. Level III Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred. High school or GED graduation is required. Experience: Level I No experience required. Level II Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting. Level III Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III. Degrees, Licensures, Certifications: Level I Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level II Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level III Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Job Title: MEDICAL ASSISTANT, CERTIFIED Job Code: 4261 FLSA: N Job Level: C2 Revised Date: 01/30/2023 Supervisory Responsibility: No Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Primary Care Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina. Certified Medical Assistant - Patient Engagement Center $7,500 Commitment Bonus for Eligible Candidates Certified Medical Assistant certification is required prior to beginning position. The Duke Primary Care Patient Engagement Center (DPC PEC) is a high-volume, patient-focused call center that plays a key role in supporting the entire Duke Primary Care network. Handling over 3,500 calls each day, the center provides telephonic assistance for a wide range of needs-including acute and chronic conditions, preventative care, specialty referrals, and prescription refill requests. Staff also manage a dedicated prescription refill line and ensure patient messages are returned promptly and with compassion. With a strong focus on clear, consistent, and caring communication, the DPC PEC helps patients stay connected to their care teams and feel supported every step of the way. Location: 14 Moore Drive Research Triangle Park, NC 27709 This position can be remote after the 90-day probationary period if metrics are completed successfully. Hours: 8am - 5pm What you will do: Clinical responsibilities: The CMA collects medical histories, monitors vital signs, explains treatments to patients, and prepares them for exams and procedures. Patient care support may include assisting medical staff, gathering and preparing lab samples, conducting basic lab tests, performing EKGs, removing sutures/staples, changing dressings, educating patients and families about care, and documenting in records. Additional tasks include disposing of contaminated supplies, processing instruments, cleaning medical equipment, calling in prescriptions, preparing and giving medications as instructed by the doctor, and handling prescription refills. Performs other clinical tasks as assigned by the doctor. Administrative responsibilities: The CMA greets patients, answers calls, schedules appointments (including arrival in Maestro Care), checks out patients, and handles referral scheduling. They coordinate hospital admissions, lab services, and update medical records. The CMA also completes forms, manages billing tasks like receiving copays and collecting balances, handles correspondence, and orders supplies. Additional administrative tasks may be assigned, and the CMA may assist with clinic activities, such as Joint Commission or fall prevention efforts, and participate in clinic committees. What you will need: Education: Level I Graduation from an accredited Medical Assistant program is strongly preferred. High school or GED graduation is required. Level II Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred. High school or GED graduation is required. Level III Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred. High school or GED graduation is required. Education Level I Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required. Level II Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Level III Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Experience Level I No experience required. Level II Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting. Level III Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III. Degrees, Licensure, and/or Certification Level I Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level II Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level III Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Knowledge, Skills, and Abilities: Strong customer service skills with the ability to follow both oral and written instructions, typically gained through high school education and medical assistant training. Ability to lift heavy items and assist with transporting patients in stretchers or wheelchairs. Knowledge of sterile techniques and procedures relevant to the work performed. Familiar with the procedures for administering both routine and special patient treatments. Understanding of sanitation, personal hygiene, and basic health and safety practices for clinic environments. Knowledge of infection control procedures and safety measures, with age-specific competency. Responsible for daily clinic tasks such as registration, scheduling, charge posting, and order entry. Able to document and communicate information clearly while building effective relationships with patients and staff. Typing skills and knowledge of medical terminology (Levels II and III). Ability to independently seek resources and work collaboratively with others. Job Title: MEDICAL ASSISTANT, CERTIFIED Job Code: 4261 FLSA: N Job Level: C2 Revised Date: 01/30/2023 Supervisory Responsibility: No Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
06/25/2026
Full time
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Primary Care Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina. Certified Medical Assistant - Patient Engagement Center $7,500 Commitment Bonus for Eligible Candidates Certified Medical Assistant certification is required prior to beginning position. The Duke Primary Care Patient Engagement Center (DPC PEC) is a high-volume, patient-focused call center that plays a key role in supporting the entire Duke Primary Care network. Handling over 3,500 calls each day, the center provides telephonic assistance for a wide range of needs-including acute and chronic conditions, preventative care, specialty referrals, and prescription refill requests. Staff also manage a dedicated prescription refill line and ensure patient messages are returned promptly and with compassion. With a strong focus on clear, consistent, and caring communication, the DPC PEC helps patients stay connected to their care teams and feel supported every step of the way. Location: 14 Moore Drive Research Triangle Park, NC 27709 This position can be remote after the 90-day probationary period if metrics are completed successfully. Hours: 8am - 5pm What you will do: Clinical responsibilities: The CMA collects medical histories, monitors vital signs, explains treatments to patients, and prepares them for exams and procedures. Patient care support may include assisting medical staff, gathering and preparing lab samples, conducting basic lab tests, performing EKGs, removing sutures/staples, changing dressings, educating patients and families about care, and documenting in records. Additional tasks include disposing of contaminated supplies, processing instruments, cleaning medical equipment, calling in prescriptions, preparing and giving medications as instructed by the doctor, and handling prescription refills. Performs other clinical tasks as assigned by the doctor. Administrative responsibilities: The CMA greets patients, answers calls, schedules appointments (including arrival in Maestro Care), checks out patients, and handles referral scheduling. They coordinate hospital admissions, lab services, and update medical records. The CMA also completes forms, manages billing tasks like receiving copays and collecting balances, handles correspondence, and orders supplies. Additional administrative tasks may be assigned, and the CMA may assist with clinic activities, such as Joint Commission or fall prevention efforts, and participate in clinic committees. What you will need: Education: Level I Graduation from an accredited Medical Assistant program is strongly preferred. High school or GED graduation is required. Level II Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred. High school or GED graduation is required. Level III Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) is strongly preferred. High school or GED graduation is required. Education Level I Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required. Level II Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Level III Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required. Experience Level I No experience required. Level II Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting. Level III Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting. Note: 1 year of experience will be provided for an Associate degree in Medical Assisting. General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III. Degrees, Licensure, and/or Certification Level I Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level II Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Level III Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required. Knowledge, Skills, and Abilities: Strong customer service skills with the ability to follow both oral and written instructions, typically gained through high school education and medical assistant training. Ability to lift heavy items and assist with transporting patients in stretchers or wheelchairs. Knowledge of sterile techniques and procedures relevant to the work performed. Familiar with the procedures for administering both routine and special patient treatments. Understanding of sanitation, personal hygiene, and basic health and safety practices for clinic environments. Knowledge of infection control procedures and safety measures, with age-specific competency. Responsible for daily clinic tasks such as registration, scheduling, charge posting, and order entry. Able to document and communicate information clearly while building effective relationships with patients and staff. Typing skills and knowledge of medical terminology (Levels II and III). Ability to independently seek resources and work collaboratively with others. Job Title: MEDICAL ASSISTANT, CERTIFIED Job Code: 4261 FLSA: N Job Level: C2 Revised Date: 01/30/2023 Supervisory Responsibility: No Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Description Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State's largest private employer with over 104,000 employees - including members of Northwell Health Physician Partners - who are working to change health care for the better. $2,000 Sign on Bonus (External Hires Only) Title: Medical Assistant/Secretary - NHMP Primary Care MDVIP, Wilton, CT - 40 hours per week, variable 8-hour shifts between 7:45am - 5:15pm, Monday - Friday. Looking for a new graduate Medical Assistant and/or experienced Medical Assistant, Certified Nursing Assistant or Emergency Medical Technician. Summary : Provides clinical and clerical support to assure smooth daily department operations in assigned medical practice or practices. Assures that the patient and examination area is properly prepared. Responsibilities: 1. Greets and brings patient back from waiting room to clinical area. Performs all necessary intake activities and documents appropriate information including vital signs, current medications and allergies, verifies EMR reflects current PCP, appropriate referring provider, and preferred pharmacy, etc. 2. Transcribes and updates patient information in the patient record. Transcribes demographic, medication history, social and medical history as reported by the patient from the intake form. 3. Provides clerical and secretarial work associated with patient care. Prepares and organizes patient charts for assigned providers. Completes other paperwork such as disability paperwork and scanning of other pertinent patient information as appropriate. 4. Performs and stays current with EMR Orders Reconciliation process as assigned. 5. Assures the examination area is clean after each patient use and stocked. Performs environmental rounds on a weekly/monthly basis as assigned. 6. Assures the patient is properly prepared for the scheduled visit to maintain timely patient flow. This includes assisting patients into gowns, having clinical paperwork, any needed supplies and educational materials immediately available for the provider use. 7. Conducts in-office testing as directed by the provider. Coordinates testing and outside ancillary services as applicable. Reviews instructions for upcoming procedures and tests as applicable. 8. Collects, prepares and processes specimens as directed by the provider. Completes process by assuring specimen results are logged in the accession book and are reconciled in the patients record. 9. Maintains inventory and ensures proper upkeep, cleaning and testing of medical equipment and supplies. Fills out appropriate logs. 10. Coaches and educates colleagues in office regarding procedures and techniques as new members join the group. 11. Performs pathology and other audits as assigned by supervisor. 12. Demonstrates and maintains practice-based competencies for in-office surgical procedures if applicable. This includes procedure setup, patient prepping with sterile technique, patient recovery and room turnover under RN direction. 13. Interacts with patients and colleagues in accordance with Western Connecticut Medical Group service excellence standards. 14. Fulfills all compliance responsibilities related to the position. 15. Performs other duties as assigned. Other Information: Required: High School Diploma or GED. New or experienced graduate of Medical Assistant program, or Nursing Assistant training program, or EMT certification, or 3 years job related experience in a medical office. Basic medical knowledge and terminology. Skilled in obtaining accurate patient vital signs. Minimum Experience: One year Desired: CPR certification preferred. Bi-lingual preferred. Salary Range: $20.70 - $34.50 Hourly (Based on years of relative experience)
06/24/2026
Full time
Description Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State's largest private employer with over 104,000 employees - including members of Northwell Health Physician Partners - who are working to change health care for the better. $2,000 Sign on Bonus (External Hires Only) Title: Medical Assistant/Secretary - NHMP Primary Care MDVIP, Wilton, CT - 40 hours per week, variable 8-hour shifts between 7:45am - 5:15pm, Monday - Friday. Looking for a new graduate Medical Assistant and/or experienced Medical Assistant, Certified Nursing Assistant or Emergency Medical Technician. Summary : Provides clinical and clerical support to assure smooth daily department operations in assigned medical practice or practices. Assures that the patient and examination area is properly prepared. Responsibilities: 1. Greets and brings patient back from waiting room to clinical area. Performs all necessary intake activities and documents appropriate information including vital signs, current medications and allergies, verifies EMR reflects current PCP, appropriate referring provider, and preferred pharmacy, etc. 2. Transcribes and updates patient information in the patient record. Transcribes demographic, medication history, social and medical history as reported by the patient from the intake form. 3. Provides clerical and secretarial work associated with patient care. Prepares and organizes patient charts for assigned providers. Completes other paperwork such as disability paperwork and scanning of other pertinent patient information as appropriate. 4. Performs and stays current with EMR Orders Reconciliation process as assigned. 5. Assures the examination area is clean after each patient use and stocked. Performs environmental rounds on a weekly/monthly basis as assigned. 6. Assures the patient is properly prepared for the scheduled visit to maintain timely patient flow. This includes assisting patients into gowns, having clinical paperwork, any needed supplies and educational materials immediately available for the provider use. 7. Conducts in-office testing as directed by the provider. Coordinates testing and outside ancillary services as applicable. Reviews instructions for upcoming procedures and tests as applicable. 8. Collects, prepares and processes specimens as directed by the provider. Completes process by assuring specimen results are logged in the accession book and are reconciled in the patients record. 9. Maintains inventory and ensures proper upkeep, cleaning and testing of medical equipment and supplies. Fills out appropriate logs. 10. Coaches and educates colleagues in office regarding procedures and techniques as new members join the group. 11. Performs pathology and other audits as assigned by supervisor. 12. Demonstrates and maintains practice-based competencies for in-office surgical procedures if applicable. This includes procedure setup, patient prepping with sterile technique, patient recovery and room turnover under RN direction. 13. Interacts with patients and colleagues in accordance with Western Connecticut Medical Group service excellence standards. 14. Fulfills all compliance responsibilities related to the position. 15. Performs other duties as assigned. Other Information: Required: High School Diploma or GED. New or experienced graduate of Medical Assistant program, or Nursing Assistant training program, or EMT certification, or 3 years job related experience in a medical office. Basic medical knowledge and terminology. Skilled in obtaining accurate patient vital signs. Minimum Experience: One year Desired: CPR certification preferred. Bi-lingual preferred. Salary Range: $20.70 - $34.50 Hourly (Based on years of relative experience)
