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Job Description Job Description About BrightStar: As a member of BrightStar Credit Union, you'll join a dynamic company culture and purpose-driven organization that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union serving educators, we have since expanded to serve 23 counties across the state of Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to fostering a diverse and inclusive work environment where everyone has the chance to succeed and feel a sense of belonging. Our work environment is fun, fast-paced, and service-oriented. What we offer: Medical, Dental, and Vision 401K Plan with Matching Tuition Reimbursement Program Supplemental Benefits Engagement Area Wellness Studio & Gym at our Corporate Headquarters Company Paid Life Insurance Health Savings Account with Company Contributions Position Summary: The Commercial Loan Operations Specialist is responsible for supporting the Commercial Lending Department through loan processing, post-closing administration, servicing coordination, and operational support functions. This role serves as a key liaison between members, underwriting, internal departments, and external partners to ensure commercial loan files are complete, accurate, compliant, and efficiently managed throughout the loan lifecycle. The position also provides support for participation loan administration and partner relationship coordination as a secondary responsibility. Role Responsibilities: Loan Processing & Underwriting Support Serve as a primary point of contact for borrowers during the loan application and processing phase. Collect, organize, and review financial statements, tax returns, rent rolls, organizational documents, and other underwriting requirements to ensure completeness before underwriting submission. Coordinate directly with members, brokers, attorneys, and third parties to obtain outstanding documentation and resolve file deficiencies. Prepare and submit complete loan packages to underwrite in accordance with internal procedures and timelines. Track loan status and maintain consistent communication with borrowers and internal stakeholders throughout the underwriting and approval process. Assist with pipeline management and follow up on outstanding credit and documentation conditions. Loan Servicing & Post-Closing Administration: Follow up on post-closing items, including recorded documents, title policies, SNDAs, insurance requirements, and trailing documentation. Prepare partial releases, payoff letters, estoppels, and servicing-related correspondence in accordance with loan requirements. Coordinate servicing requests, including pledged fund releases, payment inquiries, payoff requests, and covenant tracking items. Scan, index, upload, and maintain loan documentation in accordance with retention policies, audit standards, and regulatory requirements. Coordinate with internal departments to ensure the timely completion of servicing and operational requests. Commercial Lending Operations Support: Submit and manage departmental service tickets and operational requests. Assist with commercial loan system maintenance, file organization, and document imaging. Support departmental workflow efficiency and process improvement initiatives. Maintain accurate loan records and ensure consistency across internal systems. Annual Financial Collection & Member Outreach: Coordinate outreach to borrowers for the collection of annual financial statements, tax returns, rent rolls, insurance documentation, and other required annual review items. Maintain regular communication with members regarding outstanding financial reporting requirements and follow up to ensure timely submission. Track and monitor receipt of required financial documentation to support annual portfolio review processes. Organize and prepare collected financial information for underwriting and portfolio management review. Participation Loan Support: Assist with participation loan sales and ongoing communication with partner institutions. • Support participation file maintenance, documentation coordination, and servicing requests related to participated loans. Help facilitate onboarding and maintenance of participation relationships. Ensure participation documentation is complete and organized in accordance with internal policies and partner expectations. Compliance & Regulatory Support : Support HMDA tracking, reporting, and documentation requirements. Ensure commercial loan files meet internal policy, audit, and regulatory standards. Maintain accuracy and completeness of loan documentation and operational records. Skills & Competencies: Strong organizational skills and attention to detail. Ability to manage multiple priorities and deadlines in a fast-paced environment. Strong customer service and relationship management skills. Effective written and verbal communication skills. Working knowledge of commercial loan processing, servicing, and documentation practices. Ability to coordinate effectively with borrowers, attorneys, title companies, and internal departments. Proficiency in banking systems, document imaging platforms, and Microsoft Office applications. Compliance-oriented mindset with strong documentation standards. Perform additional duties, projects, and operational support functions as assigned to meet the evolving needs of the Commercial Lending Department. Qualifications: Education & Experience High school diploma or equivalent required; associate's degree or higher preferred. Prior experience in commercial lending, loan servicing, loan processing, or banking operations preferred. Experience with commercial loan documentation, underwriting support, or post-closing administration strongly preferred. Participation loan experience is a plus but not required. Goals for Position Efficient and accurate loan processing and underwriting support. Strong servicing and post-closing administration performance. Timely follow-up and resolution of operational items. Compliance with internal policies and regulatory requirements. High-quality member and partner communication. Accuracy, organization, prioritization, and attention to detail Compliance: Employees must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions with B.S.C.U. will consider the awareness of unusual or suspicious activity relevant to the department. In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department. Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act. Physical Requirements: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee may occasionally stand, stoop, kneel, or crouch. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities this job requires include close vision and the ability to adjust focus. BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace