CHIEF PEOPLE OFFICER OnPath Credit Union $1.2B Assets Metairie, Louisiana - OnPath Federal Credit Union is a thriving, community-centered financial cooperative with over $1 billion in assets, proudly serving Southeast Louisiana since 1961. Rooted in the spirit of "people helping people," OnPath exists to make a tangible difference in the lives of its members and communities we serve. Empathy, Passion, Integrity, Innovation, and Commitment are the heart of everything we do. The Opportunity OnPath Federal Credit Union is seeking a visionary Chief People Officer (CPO) to serve as a transformative force at the executive table, a trusted partner, culture architect, and strategic people leader ready to help power the organization through a path of sustained, strategic growth. - This is more than an HR leadership role. The CPO operates at the intersection of strategy, relationships, and influence, building trust with leaders across all levels to ensure alignment, consistent messaging, and seamless support for employees. This leader navigates complex organizational dynamics with grace and precision: calling attention to issues when needed, fostering transparency to prevent challenges from escalating, and championing a people-first culture that powers high performance. - As a people strategist, change agent, and resourceful connector, the CPO will develop critical competencies across the workforce, balancing efficiency with the human experience, designing recruitment and development processes that are engaging, equitable, and aligned with organizational goals. - Position Overview The Chief People Officer is responsible for developing and implementing enterprise-wide strategic initiatives across expanded Human Capital functions, including HR, Talent Management, Learning & Development, and Total Rewards, to drive scalable growth, operational excellence, and business transformation. - The CPO collaborates closely with the Executive Leadership Team (ELT) to cultivate a people-centric vision for the organization, attract vital talent, and foster high engagement in the mission, work, and culture. Trust and influence underpin every action, strengthening relationships with directors, managers, and executives, proactively addressing organizational needs, and aligning HR initiatives with strategic priorities. - Primary Responsibilities Strategic Leadership Actively participates as a key member of the ELT contributing to the development of short- and long-term objectives, goals, and strategies, with a specific focus on understanding and addressing the impact on employees. - Leads enterprise-wide transformation initiatives, including integrating talent from mergers/acquisitions, scaling the workforce for growth, and aligning with digital banking strategies. - Partners with the ELT to support both organic growth initiatives and strategic growth through mergers and acquisitions, ensuring Human Capital strategies are aligned to each growth pathway. - Provides board-level advisory on executive compensation, succession planning for C-suite roles, and human capital metrics tied to financial performance and regulatory exams (e.g., FDIC, NCUA). - Champions advanced analytics for workforce planning, using HR technology (e.g., AI-driven talent platforms) to support scaled operations and risk management. - Represents the Human Capital perspective in Board and Senior Leadership meetings; assists in board member recruitment, acts as a liaison to Board Committees, and delivers presentations on human capital issues as needed. - Contributes to the ideation and development of the organization's strategic and business plans. - As a Chief-level leader, shares accountability for achieving the organization's strategic goals and highest-level organizational outcomes. - Provides effective conflict resolution and coaching for all team members and leaders, intervening, mediating, and facilitating conflict to achieve appropriate resolution. - Human Capital Operations Provides strategic direction to the Human Capital Team to ensure alignment of all operations, programs, projects, policies, and related activities with organizational strategies. - Offers coaching and support to the Human Capital Team, fostering professional and personal growth opportunities. - Ensures compliance with Human Capital policies, regulatory requirements, and ethical standards, partnering with Legal when necessary to mitigate organizational risks. - Provides direction and support across talent acquisition, performance management, learning and development, employee engagement, employee relations, HR compliance and reporting, total compensation strategies, benefits, and total rewards. - Oversees advanced total rewards strategies, including executive compensation benchmarking, retirement compensation programs, and benefits optimization for a large, diverse workforce across multiple locations. - Drives HR technology implementation, including integrated HCM systems (e.g., Workday, Oracle HCM), predictive workforce analytics, and automated compliance reporting. - Manages elevated compliance risks, partnering with CRO/Legal on enterprise risk management, BSA/AML training at scale, and federal regulatory audits. - Leads negotiations related to labor relations, compensation, and organizational changes to ensure alignment with financial and cultural goals. - High-Performance Culture & Workforce Development Develops and executes strategies to cultivate a high-performance workplace culture, ensuring company values are communicated and understood at all levels. - Leverages people analytics to measure impact on business outcomes, targeting top-quartile employee engagement scores for retention in competitive talent markets. - Drives company values; develops and deploys strategies to nurture a workplace that adheres to these values and leverages them as strengths to improve culture, personal happiness, and business outcomes. - Partners with Business Leaders to support organization design, redesign, and restructuring efforts from targeted adjustments to large-scale transformations. - Develops scalable succession pipelines, including high-potential programs for branch expansion, digital roles, and leadership benches supporting growth. - Implements organization-wide talent assessment and succession planning processes, identifying critical talent gaps and implementing workforce planning strategies. - Leads the process of setting performance and development goals for employees, ensuring alignment with organizational goals. - Drives organization-wide training, coaching, and mentoring programs that contribute to the development of high-potential employees, fostering engagement and retention through continuous career development solutions. - Additional Responsibilities Budget development and oversight for enterprise-wide Human Capital Management. - Represents OnPath Federal Credit Union in civic and industry-related business organizations. - Maintains current knowledge of industry trends and employment legislation to ensure regulatory compliance. - Assumes additional responsibilities as required, including negotiating contracts, partnerships, and strategic workforce deals. - Knowledge, Skills & Experience Proven executive leadership experience: 15+ years of strategically relevant organizational development, human resources, compensation theory, and practice leadership. - 7+ years in C-level roles at $3B+ financial institutions in the financial services industry, preferably in a credit union or community/regional bank. Evidence of career progression in the field is important. - Systems thinking and performance frameworks (Agile, Lean, etc.); expertise in HR analytics/AI, change management at enterprise scale (e.g., Prosci certification), and financial services-specific talent strategies. - Proven experience negotiating executive compensation, contracts, and organizational restructuring at a senior level. - Experience with a range of organizational role types, including leaders, technical, non-technical, and hourly employees. - Collaborative mindset, with a transparent and authentic approach to working with others. High EQ and IQ required, with the ability to navigate successfully across multiple work environments. - Passion for continuous learning and development, driving innovation in company processes and systems, especially in an environment of change and transformation. - Experience deploying formal change management methodologies at an organization-wide level; certification preferred. - Exceptional communication, public speaking, and presentation skills at the executive level, with the ability to influence, resolve conflicts, and build consensus across the organization. - Bachelor's degree required; advanced degrees are a plus. SHRM Senior Certified Professional (SHRM-SCP) or SHRM Certified Professional (SHRM-CP) certification required. - Actively involved in Credit Union or relevant business-related professional organizations. - - Why OnPath Federal Credit Union . click apply for full job details
05/25/2026
CHIEF PEOPLE OFFICER OnPath Credit Union $1.2B Assets Metairie, Louisiana - OnPath Federal Credit Union is a thriving, community-centered financial cooperative with over $1 billion in assets, proudly serving Southeast Louisiana since 1961. Rooted in the spirit of "people helping people," OnPath exists to make a tangible difference in the lives of its members and communities we serve. Empathy, Passion, Integrity, Innovation, and Commitment are the heart of everything we do. The Opportunity OnPath Federal Credit Union is seeking a visionary Chief People Officer (CPO) to serve as a transformative force at the executive table, a trusted partner, culture architect, and strategic people leader ready to help power the organization through a path of sustained, strategic growth. - This is more than an HR leadership role. The CPO operates at the intersection of strategy, relationships, and influence, building trust with leaders across all levels to ensure alignment, consistent messaging, and seamless support for employees. This leader navigates complex organizational dynamics with grace and precision: calling attention to issues when needed, fostering transparency to prevent challenges from escalating, and championing a people-first culture that powers high performance. - As a people strategist, change agent, and resourceful connector, the CPO will develop critical competencies across the workforce, balancing efficiency with the human experience, designing recruitment and development processes that are engaging, equitable, and aligned with organizational goals. - Position Overview The Chief People Officer is responsible for developing and implementing enterprise-wide strategic initiatives across expanded Human Capital functions, including HR, Talent Management, Learning & Development, and Total Rewards, to drive scalable growth, operational excellence, and business transformation. - The CPO collaborates closely with the Executive Leadership Team (ELT) to cultivate a people-centric vision for the organization, attract vital talent, and foster high engagement in the mission, work, and culture. Trust and influence underpin every action, strengthening relationships with directors, managers, and executives, proactively addressing organizational needs, and aligning HR initiatives with strategic priorities. - Primary Responsibilities Strategic Leadership Actively participates as a key member of the ELT contributing to the development of short- and long-term objectives, goals, and strategies, with a specific focus on understanding and addressing the impact on employees. - Leads enterprise-wide transformation initiatives, including integrating talent from mergers/acquisitions, scaling the workforce for growth, and aligning with digital banking strategies. - Partners with the ELT to support both organic growth initiatives and strategic growth through mergers and acquisitions, ensuring Human Capital strategies are aligned to each growth pathway. - Provides board-level advisory on executive compensation, succession planning for C-suite roles, and human capital metrics tied to financial performance and regulatory exams (e.g., FDIC, NCUA). - Champions advanced analytics for workforce planning, using HR technology (e.g., AI-driven talent platforms) to support scaled operations and risk management. - Represents the Human Capital perspective in Board and Senior Leadership meetings; assists in board member recruitment, acts as a liaison to Board Committees, and delivers presentations on human capital issues as needed. - Contributes to the ideation and development of the organization's strategic and business plans. - As a Chief-level leader, shares accountability for achieving the organization's strategic goals and highest-level organizational outcomes. - Provides effective conflict resolution and coaching for all team members and leaders, intervening, mediating, and facilitating conflict to achieve appropriate resolution. - Human Capital Operations Provides strategic direction to the Human Capital Team to ensure alignment of all operations, programs, projects, policies, and related activities with organizational strategies. - Offers coaching and support to the Human Capital Team, fostering professional and personal growth opportunities. - Ensures compliance with Human Capital policies, regulatory requirements, and ethical standards, partnering with Legal when necessary to mitigate organizational risks. - Provides direction and support across talent acquisition, performance management, learning and development, employee engagement, employee relations, HR compliance and reporting, total compensation strategies, benefits, and total rewards. - Oversees advanced total rewards strategies, including executive compensation benchmarking, retirement compensation programs, and benefits optimization for a large, diverse workforce across multiple locations. - Drives HR technology implementation, including integrated HCM systems (e.g., Workday, Oracle HCM), predictive workforce analytics, and automated compliance reporting. - Manages elevated compliance risks, partnering with CRO/Legal on enterprise risk management, BSA/AML training at scale, and federal regulatory audits. - Leads negotiations related to labor relations, compensation, and organizational changes to ensure alignment with financial and cultural goals. - High-Performance Culture & Workforce Development Develops and executes strategies to cultivate a high-performance workplace culture, ensuring company values are communicated and understood at all levels. - Leverages people analytics to measure impact on business outcomes, targeting top-quartile employee engagement scores for retention in competitive talent markets. - Drives company values; develops and deploys strategies to nurture a workplace that adheres to these values and leverages them as strengths to improve culture, personal happiness, and business outcomes. - Partners with Business Leaders to support organization design, redesign, and restructuring efforts from targeted adjustments to large-scale transformations. - Develops scalable succession pipelines, including high-potential programs for branch expansion, digital roles, and leadership benches supporting growth. - Implements organization-wide talent assessment and succession planning processes, identifying critical talent gaps and implementing workforce planning strategies. - Leads the process of setting performance and development goals for employees, ensuring alignment with organizational goals. - Drives organization-wide training, coaching, and mentoring programs that contribute to the development of high-potential employees, fostering engagement and retention through continuous career development solutions. - Additional Responsibilities Budget development and oversight for enterprise-wide Human Capital Management. - Represents OnPath Federal Credit Union in civic and industry-related business organizations. - Maintains current knowledge of industry trends and employment legislation to ensure regulatory compliance. - Assumes additional responsibilities as required, including negotiating contracts, partnerships, and strategic workforce deals. - Knowledge, Skills & Experience Proven executive leadership experience: 15+ years of strategically relevant organizational development, human resources, compensation theory, and practice leadership. - 7+ years in C-level roles at $3B+ financial institutions in the financial services industry, preferably in a credit union or community/regional bank. Evidence of career progression in the field is important. - Systems thinking and performance frameworks (Agile, Lean, etc.); expertise in HR analytics/AI, change management at enterprise scale (e.g., Prosci certification), and financial services-specific talent strategies. - Proven experience negotiating executive compensation, contracts, and organizational restructuring at a senior level. - Experience with a range of organizational role types, including leaders, technical, non-technical, and hourly employees. - Collaborative mindset, with a transparent and authentic approach to working with others. High EQ and IQ required, with the ability to navigate successfully across multiple work environments. - Passion for continuous learning and development, driving innovation in company processes and systems, especially in an environment of change and transformation. - Experience deploying formal change management methodologies at an organization-wide level; certification preferred. - Exceptional communication, public speaking, and presentation skills at the executive level, with the ability to influence, resolve conflicts, and build consensus across the organization. - Bachelor's degree required; advanced degrees are a plus. SHRM Senior Certified Professional (SHRM-SCP) or SHRM Certified Professional (SHRM-CP) certification required. - Actively involved in Credit Union or relevant business-related professional organizations. - - Why OnPath Federal Credit Union . click apply for full job details
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/25/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/25/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/25/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/25/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/25/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/25/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/25/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree - a Larsen & Toubro Group company - combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit . Job Title: Senior Manager - Program & Project Management (Program Manager) Work Location- Marietta, GA Job Description: Program Leadership Execution Lead end to end delivery of large complex programs with multiple workstreams Define program vision scope objectives and success metrics aligned with organizational strategy Develop and manage integrated program plans timelines and milestones Ensure delivery within scope budget and schedule constraints Stakeholder Management Engage with senior leadership business owners and technical teams to drive alignment. Act as the central point of communication across all stakeholders. Manage expectations to resolve conflicts and ensure transparency through regular updates. Governance Reporting Establish program governance structures including steering committees and review cadences. Track progress KPIs risks and dependencies across all workstreams. Prepare executive level reports and presentations. Risk Issue Management Identify, assess and mitigate program risks and issues proactively Drive contingency planning and escalation management when needed Ensure dependencies across teams are managed effectively. Financial Resource Management Manage program budgets forecasts and financial tracking. Optimize resource allocation across multiple teams and priorities. Ensure efficient utilization of internal and external resources. Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"): Benefits and Perks: Comprehensive Medical Plan Covering Medical, Dental, Vision Short Term and Long-Term Disability Coverage 401(k) Plan with Company match Life Insurance Vacation Time, Sick Leave, Paid Holidays Paid Paternity and Maternity Leave The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
05/25/2026
Full time
About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree - a Larsen & Toubro Group company - combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit . Job Title: Senior Manager - Program & Project Management (Program Manager) Work Location- Marietta, GA Job Description: Program Leadership Execution Lead end to end delivery of large complex programs with multiple workstreams Define program vision scope objectives and success metrics aligned with organizational strategy Develop and manage integrated program plans timelines and milestones Ensure delivery within scope budget and schedule constraints Stakeholder Management Engage with senior leadership business owners and technical teams to drive alignment. Act as the central point of communication across all stakeholders. Manage expectations to resolve conflicts and ensure transparency through regular updates. Governance Reporting Establish program governance structures including steering committees and review cadences. Track progress KPIs risks and dependencies across all workstreams. Prepare executive level reports and presentations. Risk Issue Management Identify, assess and mitigate program risks and issues proactively Drive contingency planning and escalation management when needed Ensure dependencies across teams are managed effectively. Financial Resource Management Manage program budgets forecasts and financial tracking. Optimize resource allocation across multiple teams and priorities. Ensure efficient utilization of internal and external resources. Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"): Benefits and Perks: Comprehensive Medical Plan Covering Medical, Dental, Vision Short Term and Long-Term Disability Coverage 401(k) Plan with Company match Life Insurance Vacation Time, Sick Leave, Paid Holidays Paid Paternity and Maternity Leave The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Entity: Finance Job Family Group: Finance Group Job Description: Mobility & Convenience Americas (M&CA) is bp's Americas based retail and convenience business, responsible for strengthening and growing bp's mobility and convenience network to support the energy transition. The business operates an integrated portfolio of fuel, convenience retail and mobility offers, serving consumers across the Americas through a broad network of sites and brands, including bp, Amoco, ampm, Thorntons and Travel Centers of America, with around 9,000 sites across the United States. M&CA's strategy is centred on becoming a guest obsessed destination of choice, delivering compelling convenience, mobility and retail experiences while driving sustainable growth and long term value for bp. The organisation plays a critical role in advancing bp's strategic ambition by evolving the retail network, enhancing the consumer value proposition, and supporting the transition to lower carbon mobility solutions across the region. This Senior Finance Manager - Convenience Merchandising, Food & Beverage sits at the heart of bp's U.S. convenience retail business, partnering with Merchandising leadership to shape food and beverage financial performance-one of the fastest growing margin pools in the network. This is a high impact, high visibility role with regular exposure to senior M&C Americas leadership, directly influencing pricing, assortment, supplier economics and investment decisions that drive store level profitability and customer offer economics across bp's company operated sites. The role is a key member of the M&CA Embedded Finance Extended Leadership team and serves as the primary finance partner to Convenience Merchandising leadership, with accountability for food and beverage financial performance across the U.S. network. It provides senior level financial leadership and commercial decision support across the convenience retail merchandising portfolio, balancing commercial enablement with strong financial rigor in a fast paced retail environment. Partnering closely with Merchandising, Operations, Supply Chain and Strategy, the role drives profitable growth, improves unit economics, and ensures disciplined capital and commercial decision making across both BAU activity and central initiatives. This includes support for the ampm franchise expansion across the East of the Rockies. What you will do Commercial finance & performance management Own end to end financial performance for food, beverage and merchandise categories, including margin delivery, cost drivers, waste, and execution economics. Shape pricing, promotions, assortment, and supplier economics in partnership with Merchandising leadership to improve profitability and return on invested capital. Evaluate financial implications of pilots, rollouts, and optimization initiatives, ensuring value accretive decisions before scale. Support and track the incremental economics of the bp Private Brand offering epic goods, including enhanced margin delivered by epic goods compared to National Brands and incremental value to bp and franchisees. Support the ampm franchise expansion across the East of the Rockies through rigorous financial analysis, unit economics, and investment decision support. Business partnering & decision support Serve as the trusted finance thought partner to Food & Beverage and broader Merchandising leadership. Develop financial models, scenario analysis, and risk assessments to support merchandising strategy and key trade offs. Provide constructive challenge to assumptions and hold initiatives to account for value delivery Planning, forecasting & insight Lead forecasting, budgeting, and performance reviews for food and beverage categories, translating operational drivers into clear financial insight. Produce concise, executive ready financial narratives for senior leadership and governance forums. Support long range planning and scenario analysis aligned to merchandising and convenience retail strategy. Enhance forecasting, scenario analysis, and performance insight through the application of advanced analytics, automation, and AI enabled tools, improving predictive capability and speed of decision making. Governance, controls & execution Ensure strong financial governance and control across merchandising initiatives, including safeguards against management override. Provide finance oversight for cross functional projects, including benefits tracking and post investment reviews. Maintain compliance with bp financial policies, controls, and internal governance requirements. Oversee rebate process ensuring complete and accurate financial representation of funds received from suppliers and payouts to franchisees and to company owned sites P&L. Leadership & influence Lead, develop, and inspire finance resources supporting merchandising and food & beverage activities. Influence senior collaborators across Merchandising, Operations, Strategy, and Technology without direct authority. Represent Finance in steering committees, governance forums, and executive reviews. Act as a change leader supporting the transformation of Finance and the broader business, embedding standardized, insight led ways of working that improve decision quality, pace, and accountability. What you will bring Significant experience in commercial finance roles, with demonstrated ownership of planning, performance management, and delivery of complex cross functional initiatives, within retail, supply, or consumer facing environments. Strong commercial and financial competence within retail, convenience, food & beverage, or merchandising led businesses, including understanding of key business drivers and the external landscape. Deep experience across governance and commercial decision support within large, complex operating models and multi stakeholder environments. Ability to see the big picture, anticipate financial implications, and shape solutions in complex operating environments. Experience supporting cross functional initiatives and transformation programmes. Considerable experience in a commercial business, covering financial management and leading performance outcomes. Acts as a trusted commercial partner rather than a pure control function. Demonstrates ownership, sound judgement, and constructive challenge. Builds strong cross functional relationships and promotes a continuous improvement and simplification perspective. Strong problem solving skills, including resolution of issues around key judgements, commercial options, and partner disputes. Ability to prioritise and manage competing demands across business, external partners, and central finance. Confident in speaking up, listening, and holding others to account in line with values, culture, and compliance expectations. Ability to lead through change and operate effectively in ambiguity. Clear and concise communicator, able to engage both finance and non finance senior colleagues. Degree in Business, Economics and/or Finance, or equivalent experience. This position sits within a highly collaborative team while remaining hands on, with end to end accountability. Supported by teams in Pune, the role retains full ownership of delivery across bp's U.S. retail network and operates with a broad remit to influence performance at scale. It offers strong visibility and provides a good platform for future career mobility across bp. Why join us? We're committed to supporting leaders who want to make an impact. At bp, you'll have the chance to shape and influence outcomes across businesses. You'll be part of an inclusive environment where diverse perspectives are valued, and where your contribution to performance and integration matters. We invest in the growth and wellbeing of our people, providing the resources, networks, and development opportunities needed to thrive. Our total rewards package includes competitive pay, bonuses, share options, and a range of flexible benefits designed to meet your needs - from healthcare and retirement plans to paid time off and agile working. We recognise that people have multifaceted lives, and we strive to offer a career experience that reflects that. Apply now! How much do we pay (Base)? ($180k - $225k) Note that the pay range listed for this position is a genuinely expected and reasonable estimate of the range of possible base compensation at the time of posting. This position is eligible for US Benefits - Core, US Benefits. This position offers paid vacation depending on your years of relevant industry experience and will range from 120 - 240 hours of vacation per year for full time employees (60 - 240 hours of vacation per year for part time employees). You will also be eligible for 9 paid holidays per year and 2 personal choice holidays. You may learn more about how we calculate paid vacation and view our generous vacation and holiday schedules at Core U.S. Benefits . Bp has a parental leave policy as well, which offers up to 8 weeks' paid leave for the birth or adoption of a child. Learn more by visiting Core U.S. Benefits . We offer a reward package to enable your work to fit with your life. These offerings include a discretionary annual bonus program, long-term incentive program, and generous retirement benefits that include a 401k matching program . click apply for full job details
05/25/2026
Full time
Entity: Finance Job Family Group: Finance Group Job Description: Mobility & Convenience Americas (M&CA) is bp's Americas based retail and convenience business, responsible for strengthening and growing bp's mobility and convenience network to support the energy transition. The business operates an integrated portfolio of fuel, convenience retail and mobility offers, serving consumers across the Americas through a broad network of sites and brands, including bp, Amoco, ampm, Thorntons and Travel Centers of America, with around 9,000 sites across the United States. M&CA's strategy is centred on becoming a guest obsessed destination of choice, delivering compelling convenience, mobility and retail experiences while driving sustainable growth and long term value for bp. The organisation plays a critical role in advancing bp's strategic ambition by evolving the retail network, enhancing the consumer value proposition, and supporting the transition to lower carbon mobility solutions across the region. This Senior Finance Manager - Convenience Merchandising, Food & Beverage sits at the heart of bp's U.S. convenience retail business, partnering with Merchandising leadership to shape food and beverage financial performance-one of the fastest growing margin pools in the network. This is a high impact, high visibility role with regular exposure to senior M&C Americas leadership, directly influencing pricing, assortment, supplier economics and investment decisions that drive store level profitability and customer offer economics across bp's company operated sites. The role is a key member of the M&CA Embedded Finance Extended Leadership team and serves as the primary finance partner to Convenience Merchandising leadership, with accountability for food and beverage financial performance across the U.S. network. It provides senior level financial leadership and commercial decision support across the convenience retail merchandising portfolio, balancing commercial enablement with strong financial rigor in a fast paced retail environment. Partnering closely with Merchandising, Operations, Supply Chain and Strategy, the role drives profitable growth, improves unit economics, and ensures disciplined capital and commercial decision making across both BAU activity and central initiatives. This includes support for the ampm franchise expansion across the East of the Rockies. What you will do Commercial finance & performance management Own end to end financial performance for food, beverage and merchandise categories, including margin delivery, cost drivers, waste, and execution economics. Shape pricing, promotions, assortment, and supplier economics in partnership with Merchandising leadership to improve profitability and return on invested capital. Evaluate financial implications of pilots, rollouts, and optimization initiatives, ensuring value accretive decisions before scale. Support and track the incremental economics of the bp Private Brand offering epic goods, including enhanced margin delivered by epic goods compared to National Brands and incremental value to bp and franchisees. Support the ampm franchise expansion across the East of the Rockies through rigorous financial analysis, unit economics, and investment decision support. Business partnering & decision support Serve as the trusted finance thought partner to Food & Beverage and broader Merchandising leadership. Develop financial models, scenario analysis, and risk assessments to support merchandising strategy and key trade offs. Provide constructive challenge to assumptions and hold initiatives to account for value delivery Planning, forecasting & insight Lead forecasting, budgeting, and performance reviews for food and beverage categories, translating operational drivers into clear financial insight. Produce concise, executive ready financial narratives for senior leadership and governance forums. Support long range planning and scenario analysis aligned to merchandising and convenience retail strategy. Enhance forecasting, scenario analysis, and performance insight through the application of advanced analytics, automation, and AI enabled tools, improving predictive capability and speed of decision making. Governance, controls & execution Ensure strong financial governance and control across merchandising initiatives, including safeguards against management override. Provide finance oversight for cross functional projects, including benefits tracking and post investment reviews. Maintain compliance with bp financial policies, controls, and internal governance requirements. Oversee rebate process ensuring complete and accurate financial representation of funds received from suppliers and payouts to franchisees and to company owned sites P&L. Leadership & influence Lead, develop, and inspire finance resources supporting merchandising and food & beverage activities. Influence senior collaborators across Merchandising, Operations, Strategy, and Technology without direct authority. Represent Finance in steering committees, governance forums, and executive reviews. Act as a change leader supporting the transformation of Finance and the broader business, embedding standardized, insight led ways of working that improve decision quality, pace, and accountability. What you will bring Significant experience in commercial finance roles, with demonstrated ownership of planning, performance management, and delivery of complex cross functional initiatives, within retail, supply, or consumer facing environments. Strong commercial and financial competence within retail, convenience, food & beverage, or merchandising led businesses, including understanding of key business drivers and the external landscape. Deep experience across governance and commercial decision support within large, complex operating models and multi stakeholder environments. Ability to see the big picture, anticipate financial implications, and shape solutions in complex operating environments. Experience supporting cross functional initiatives and transformation programmes. Considerable experience in a commercial business, covering financial management and leading performance outcomes. Acts as a trusted commercial partner rather than a pure control function. Demonstrates ownership, sound judgement, and constructive challenge. Builds strong cross functional relationships and promotes a continuous improvement and simplification perspective. Strong problem solving skills, including resolution of issues around key judgements, commercial options, and partner disputes. Ability to prioritise and manage competing demands across business, external partners, and central finance. Confident in speaking up, listening, and holding others to account in line with values, culture, and compliance expectations. Ability to lead through change and operate effectively in ambiguity. Clear and concise communicator, able to engage both finance and non finance senior colleagues. Degree in Business, Economics and/or Finance, or equivalent experience. This position sits within a highly collaborative team while remaining hands on, with end to end accountability. Supported by teams in Pune, the role retains full ownership of delivery across bp's U.S. retail network and operates with a broad remit to influence performance at scale. It offers strong visibility and provides a good platform for future career mobility across bp. Why join us? We're committed to supporting leaders who want to make an impact. At bp, you'll have the chance to shape and influence outcomes across businesses. You'll be part of an inclusive environment where diverse perspectives are valued, and where your contribution to performance and integration matters. We invest in the growth and wellbeing of our people, providing the resources, networks, and development opportunities needed to thrive. Our total rewards package includes competitive pay, bonuses, share options, and a range of flexible benefits designed to meet your needs - from healthcare and retirement plans to paid time off and agile working. We recognise that people have multifaceted lives, and we strive to offer a career experience that reflects that. Apply now! How much do we pay (Base)? ($180k - $225k) Note that the pay range listed for this position is a genuinely expected and reasonable estimate of the range of possible base compensation at the time of posting. This position is eligible for US Benefits - Core, US Benefits. This position offers paid vacation depending on your years of relevant industry experience and will range from 120 - 240 hours of vacation per year for full time employees (60 - 240 hours of vacation per year for part time employees). You will also be eligible for 9 paid holidays per year and 2 personal choice holidays. You may learn more about how we calculate paid vacation and view our generous vacation and holiday schedules at Core U.S. Benefits . Bp has a parental leave policy as well, which offers up to 8 weeks' paid leave for the birth or adoption of a child. Learn more by visiting Core U.S. Benefits . We offer a reward package to enable your work to fit with your life. These offerings include a discretionary annual bonus program, long-term incentive program, and generous retirement benefits that include a 401k matching program . click apply for full job details
Lead Software Engineer, Back End Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Back End Software Engineers who are passionate about marrying data with emerging technologies. As a Capital One Software Engineer, you'll have the opportunity to be on the forefront of driving a major transformation within Capital One. What You'll Do: Lead a portfolio of diverse technology projects and a team of developers with deep experience in distributed microservices, and full stack systems to create solutions that help meet regulatory needs for the company Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, mentoring other members of the engineering community, and from time to time, be asked to code or evaluate code Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowerment Utilize programming languages like Java, Python, SQL, Node, Go, and Scala, Open Source RDBMS and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of AWS tools and services Basic Qualifications: Bachelor's Degree At least 4 years of professional software engineering experience (Internship experience does not apply) At least 1 year experience with cloud computing (AWS, Microsoft Azure, Google Cloud) Preferred Qualifications: Master's Degree 7+ years of experience in at least one of the following: Java, Scala, Python, Go, or Node.js 2+ years of experience with AWS, GCP, Azure, or another cloud service 4+ years of experience in open source frameworks 1+ years of people management experience 2+ years of experience in Agile practices At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer). The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $193,400 - $220,700 for Lead Software Engineer Plano, TX: $175,800 - $200,700 for Lead Software Engineer Richmond, VA: $175,800 - $200,700 for Lead Software Engineer Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
05/21/2026
Full time
Lead Software Engineer, Back End Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Back End Software Engineers who are passionate about marrying data with emerging technologies. As a Capital One Software Engineer, you'll have the opportunity to be on the forefront of driving a major transformation within Capital One. What You'll Do: Lead a portfolio of diverse technology projects and a team of developers with deep experience in distributed microservices, and full stack systems to create solutions that help meet regulatory needs for the company Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, mentoring other members of the engineering community, and from time to time, be asked to code or evaluate code Collaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowerment Utilize programming languages like Java, Python, SQL, Node, Go, and Scala, Open Source RDBMS and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of AWS tools and services Basic Qualifications: Bachelor's Degree At least 4 years of professional software engineering experience (Internship experience does not apply) At least 1 year experience with cloud computing (AWS, Microsoft Azure, Google Cloud) Preferred Qualifications: Master's Degree 7+ years of experience in at least one of the following: Java, Scala, Python, Go, or Node.js 2+ years of experience with AWS, GCP, Azure, or another cloud service 4+ years of experience in open source frameworks 1+ years of people management experience 2+ years of experience in Agile practices At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer). The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $193,400 - $220,700 for Lead Software Engineer Plano, TX: $175,800 - $200,700 for Lead Software Engineer Richmond, VA: $175,800 - $200,700 for Lead Software Engineer Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
MinistryHub is honored to partner with the Riverside Church in their search for an Executive Minister. Please direct all applications through MinistryHub and any inquiries to . Who is Riverside Church? We are an interdenominational, interracial, international, open, welcoming, and affirming church and congregation. The history of The Riverside Church reflects a transformation from a predominantly white Protestant congregation to a multiracial and multicultural church that has been at the vanguard of social justice advocacy, liberation theologies, LGBTQIA+ ministries and a witness that affects the full flourishing of all people. All ministry at Riverside Church must reflect the diversity of our congregation, city, and world. Love and justice are at the heart of Riverside Church and ever present in our witness. At Riverside, God is the God of the oppressed who stands with the poor and the outcast. We believe our work must transform individuals, communities, and systems. Position Summary The Executive Minister leads the strategy, management, and evaluation of The Riverside Church's programs and has primary responsibility for the supervision, coaching, and development of the clergy program team. As a member of the leadership team, the Executive Minister plays a key leadership role in guiding Riverside's mission and organizational success. This position oversees programs and clergy capacity building. Reports to: Senior Minister Classification: Full-time, Exempt Flexible schedule, Sunday-Thursday Salary: $175,000 - 190,000 Core Job Functions EXECUTIVE MINISTER Oversees Clergy and Program Staff on behalf of Senior Minister. Sits in the second chair in the absence of the Senior Minister. Participates as a member of the leadership team with the Senior Minister and COO. Plays a key role in the overall development, strategic planning, service delivery, and management of the church across multiple areas. Participates in and provides leadership for church-wide learning, development, and culture-building activities. Interacts with the Church Council as a thought partner and liaison to Commissions. STAFF DEVELOPMENT AND MANAGEMENT Directly supervises clergy to build their supervisory and managerial leadership skills to engage, encourage, empower, and motivate program staff. Provides strategic guidance and coaching to clergy in program planning, management and implementation for increased effectiveness and accountability. Sets expectations for program teams and monitors performance and progress Leads effort in establishing staff goals and objectives and measures results against program impact, effectiveness, and other predetermined accountability parameters. Provides leadership, and support to program teams to enhance their ability to collaborate effectively, leverage internal partnerships, and foster greater cohesion. Collaborates with senior leadership to develop organizational policies, procedures, and protocols related to programs. Cultivates relationships and establishes partnerships between different program areas, encouraging knowledge sharing, resource utilization, and collaborative problem-solving. Determines staffing requirements to achieve program goals and objectives and participates in hiring decisions for new program staff. PROGRAM DEVELOPMENT AND MANAGEMENT Leads programmatic development and implementation for the church, aligned with strategic priorities and ensures equity throughout. Establishes measurable, achievable program area goals and objectives on an annual basis and monitors progress. Oversees the coordination, integration, and delivery of programs and related activities. Oversees the creation of templates, best practices, and standard operating procedures. Promotes collaborative relationships between program areas and ensures that the expectations of members, partners, funders, and other stakeholders are consistently met. Develops and fosters a high-performance, collaborative and accountable culture throughout program teams, aligned with core values and church commitments to equity and inclusion. Works with clergy and teams to establish methods for evaluating program outcomes and leverages internal and/or external resources to inform program results. Stays abreast of developments in the external environment of the nonprofit / religious sector and ecosystem; develops new program ideas and pilot projects that incorporates input from the community. Collaborates with the COO and Finance Director to budget and monitor programmatic operations to ensure sound fiscal and systems management and provides guidance and oversight on budgets and financial monitoring to clergy. Deploys resources efficiently and effectively toward church goals, working with teams to balance workload and activities. Serves as thought partner and advisor to colleagues ensuring programmatic strategy and operations in close collaboration with areas such as finance, development, IT and data systems, and communications. Other duties as assigned by the Senior Minister. Qualifications Master of Divinity degree required. Membership and ordination in a recognized denomination i.e. American Baptist Church, United Church of Christ, Evangelical Lutheran Church in America, Presbyterian Church (USA), Reformed Church in America, Episcopal Church, African Methodist Episcopal Church, Methodist Church, etc. 7+ years of experience in management or leadership roles, preferably in program leadership, development, or evaluation in the nonprofit / religious sector. 4+ years of experience successfully supervising and managing staff and teams. Experience in a multi-cultural setting preferred. Commitment to and heart for the liturgical calendar. Ability to listen and effectively communicate with peers, staff, council, funders, and partners while managing relationships with both internal and external stakeholders. Consistency and goal orientation, problem-solving aptitude, flexibility, creativity, and discretion. Leadership capacity at team and organizational levels and in leading through change. Proven track-record of building and managing projects from conception to completion. Strategic, cross-functional thinker with a strong desire to move towards implementation and action. Commitment to the church's mission, vision, and values. Commitment to diversity, equity, and inclusion while fostering a culture of belonging. Commitment to collaboration and continuous learning at all levels of the organization
05/16/2026
Full time
MinistryHub is honored to partner with the Riverside Church in their search for an Executive Minister. Please direct all applications through MinistryHub and any inquiries to . Who is Riverside Church? We are an interdenominational, interracial, international, open, welcoming, and affirming church and congregation. The history of The Riverside Church reflects a transformation from a predominantly white Protestant congregation to a multiracial and multicultural church that has been at the vanguard of social justice advocacy, liberation theologies, LGBTQIA+ ministries and a witness that affects the full flourishing of all people. All ministry at Riverside Church must reflect the diversity of our congregation, city, and world. Love and justice are at the heart of Riverside Church and ever present in our witness. At Riverside, God is the God of the oppressed who stands with the poor and the outcast. We believe our work must transform individuals, communities, and systems. Position Summary The Executive Minister leads the strategy, management, and evaluation of The Riverside Church's programs and has primary responsibility for the supervision, coaching, and development of the clergy program team. As a member of the leadership team, the Executive Minister plays a key leadership role in guiding Riverside's mission and organizational success. This position oversees programs and clergy capacity building. Reports to: Senior Minister Classification: Full-time, Exempt Flexible schedule, Sunday-Thursday Salary: $175,000 - 190,000 Core Job Functions EXECUTIVE MINISTER Oversees Clergy and Program Staff on behalf of Senior Minister. Sits in the second chair in the absence of the Senior Minister. Participates as a member of the leadership team with the Senior Minister and COO. Plays a key role in the overall development, strategic planning, service delivery, and management of the church across multiple areas. Participates in and provides leadership for church-wide learning, development, and culture-building activities. Interacts with the Church Council as a thought partner and liaison to Commissions. STAFF DEVELOPMENT AND MANAGEMENT Directly supervises clergy to build their supervisory and managerial leadership skills to engage, encourage, empower, and motivate program staff. Provides strategic guidance and coaching to clergy in program planning, management and implementation for increased effectiveness and accountability. Sets expectations for program teams and monitors performance and progress Leads effort in establishing staff goals and objectives and measures results against program impact, effectiveness, and other predetermined accountability parameters. Provides leadership, and support to program teams to enhance their ability to collaborate effectively, leverage internal partnerships, and foster greater cohesion. Collaborates with senior leadership to develop organizational policies, procedures, and protocols related to programs. Cultivates relationships and establishes partnerships between different program areas, encouraging knowledge sharing, resource utilization, and collaborative problem-solving. Determines staffing requirements to achieve program goals and objectives and participates in hiring decisions for new program staff. PROGRAM DEVELOPMENT AND MANAGEMENT Leads programmatic development and implementation for the church, aligned with strategic priorities and ensures equity throughout. Establishes measurable, achievable program area goals and objectives on an annual basis and monitors progress. Oversees the coordination, integration, and delivery of programs and related activities. Oversees the creation of templates, best practices, and standard operating procedures. Promotes collaborative relationships between program areas and ensures that the expectations of members, partners, funders, and other stakeholders are consistently met. Develops and fosters a high-performance, collaborative and accountable culture throughout program teams, aligned with core values and church commitments to equity and inclusion. Works with clergy and teams to establish methods for evaluating program outcomes and leverages internal and/or external resources to inform program results. Stays abreast of developments in the external environment of the nonprofit / religious sector and ecosystem; develops new program ideas and pilot projects that incorporates input from the community. Collaborates with the COO and Finance Director to budget and monitor programmatic operations to ensure sound fiscal and systems management and provides guidance and oversight on budgets and financial monitoring to clergy. Deploys resources efficiently and effectively toward church goals, working with teams to balance workload and activities. Serves as thought partner and advisor to colleagues ensuring programmatic strategy and operations in close collaboration with areas such as finance, development, IT and data systems, and communications. Other duties as assigned by the Senior Minister. Qualifications Master of Divinity degree required. Membership and ordination in a recognized denomination i.e. American Baptist Church, United Church of Christ, Evangelical Lutheran Church in America, Presbyterian Church (USA), Reformed Church in America, Episcopal Church, African Methodist Episcopal Church, Methodist Church, etc. 7+ years of experience in management or leadership roles, preferably in program leadership, development, or evaluation in the nonprofit / religious sector. 4+ years of experience successfully supervising and managing staff and teams. Experience in a multi-cultural setting preferred. Commitment to and heart for the liturgical calendar. Ability to listen and effectively communicate with peers, staff, council, funders, and partners while managing relationships with both internal and external stakeholders. Consistency and goal orientation, problem-solving aptitude, flexibility, creativity, and discretion. Leadership capacity at team and organizational levels and in leading through change. Proven track-record of building and managing projects from conception to completion. Strategic, cross-functional thinker with a strong desire to move towards implementation and action. Commitment to the church's mission, vision, and values. Commitment to diversity, equity, and inclusion while fostering a culture of belonging. Commitment to collaboration and continuous learning at all levels of the organization
Director, Distinguished Engineer (Card TECH) As a Distinguished Engineer at Capital One, you will be a part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of developers, machine learning experts, product managers and people leaders. Our Distinguished Engineers are leading experts in their domains, helping devise practical and reusable solutions to complex problems. You will drive innovation at multiple levels, helping optimize business outcomes while driving towards strong technology solutions. At Capital One, we believe diversity of thought strengthens our ability to influence, collaborate and provide the most innovative solutions across organizational boundaries. You will promote a culture of engineering excellence, and strike the right balance between lending expertise and providing an inclusive environment where the ideas of others can be heard and championed. You will lead the way in creating next-generation talent for Capital One Tech, mentoring internal talent and actively recruiting to keep building our community. Distinguished Engineers are expected to lead through technical contribution. You will operate as a trusted advisor for our key technologies, platforms and capability domains, creating clear and concise communications, code samples, blog posts and other material to share knowledge both inside and outside the organization. You will specialize in a particular subject area, but your input and impact will be sought and expected throughout the organization. In this role, you will work with our Platform Engineering organization to provide AI-enabled tools for pipeline optimization and deterministic transformation capabilities that dramatically improve developer workflow, quality, and reliability. If you are ready to provide thought leadership and build engineering excellence across Capital One's engineering teams, come join us in our mission to change banking for good. Key responsibilities: Articulate and evangelize a bold technical vision for your domain Decompose complex problems into practical and operational solutions Ensure the quality of technical design and implementation Serve as an authoritative expert on non-functional system characteristics, such as performance, scalability and operability Continue learning and injecting advanced technical knowledge into our community Handle several projects simultaneously, balancing your time to maximize impact Act as a role model and mentor within the tech community, helping to coach and strengthen the technical expertise and know-how of our engineering and product community Articulate and evangelize a bold technical vision for embedding AI and automated code transformation into the developer lifecycle. Decompose complex problems in CI/CD friction and technical debt into practical, operational, and scalable platform solutions. Lead the productionization of capabilities that optimize the Inner and Outer Loop (CI/CD, deployment, and testing) and enable Shift-Left practices. Serve as an authoritative expert on non-functional system characteristics, particularly performance, scalability, and observability of the engineering toolchain itself. Drive innovation by experimenting with and delivering capabilities that utilize Deterministic Code Transformation and AI/ML for engineering workflows (e.g., Intelligent Test Selection). Act as a role model and mentor within the tech community, coaching teams on modern reliability, platform engineering, and automation best practices. Basic Qualifications: Bachelor's Degree in Computer Science or a related field. At least 10 years of experience in Software Engineering and Solution Architecture for large-scale distributed systems. At least 5 years of professional experience leveraging public cloud platforms such as AWS, Microsoft Azure, or Google Cloud At least 5 years of professional experience writing and delivering Proofs of Concept (POCs) for novel technologies or architectural patterns At least 5 years of experience with Infrastructure as Code (IaC) using tools such as AWS CDK or CloudFormation. At least 5 years of professional experience driving the adoption of enterprise-level design patterns and best practices for software quality and reliability. At least 5 years of hands-on professional experience coding in two or more of the following languages: Java, JavaScript, Python, or Go. Preferred Qualifications: Master's Degree in Computer Science or a related field 10+ years of professional experience in the full lifecycle of system development 10+ years of professional experience coding in languages like Java, Python, Go, or JavaScript. 5+ years of experience designing and implementing CI/CD pipelines at scale using tools like Jenkins, GitHub Actions, or Tekton. Expertise with Policy-as-Code (PaC) technologies such as Open Policy Agent (OPA). Experience with Abstract Syntax Trees (ASTs), static analysis tools, or other forms of programmatic code manipulation for automated refactoring. Experience in MLOps or applying Artifical Intelligence or Machine Learning concepts to engineering challenges (e.g., anomaly detection, test optimization, intelligent testing). Deep practical knowledge of Site Reliability Engineering (SRE) principles, chaos engineering, and advanced Observability tooling (e.g., OpenTelemetry, Prometheus, Tracing). Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $269,100 - $307,200 for Distinguished Engineer Richmond, VA: $244,700 - $279,200 for Distinguished Engineer Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
01/27/2026
Full time
Director, Distinguished Engineer (Card TECH) As a Distinguished Engineer at Capital One, you will be a part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of developers, machine learning experts, product managers and people leaders. Our Distinguished Engineers are leading experts in their domains, helping devise practical and reusable solutions to complex problems. You will drive innovation at multiple levels, helping optimize business outcomes while driving towards strong technology solutions. At Capital One, we believe diversity of thought strengthens our ability to influence, collaborate and provide the most innovative solutions across organizational boundaries. You will promote a culture of engineering excellence, and strike the right balance between lending expertise and providing an inclusive environment where the ideas of others can be heard and championed. You will lead the way in creating next-generation talent for Capital One Tech, mentoring internal talent and actively recruiting to keep building our community. Distinguished Engineers are expected to lead through technical contribution. You will operate as a trusted advisor for our key technologies, platforms and capability domains, creating clear and concise communications, code samples, blog posts and other material to share knowledge both inside and outside the organization. You will specialize in a particular subject area, but your input and impact will be sought and expected throughout the organization. In this role, you will work with our Platform Engineering organization to provide AI-enabled tools for pipeline optimization and deterministic transformation capabilities that dramatically improve developer workflow, quality, and reliability. If you are ready to provide thought leadership and build engineering excellence across Capital One's engineering teams, come join us in our mission to change banking for good. Key responsibilities: Articulate and evangelize a bold technical vision for your domain Decompose complex problems into practical and operational solutions Ensure the quality of technical design and implementation Serve as an authoritative expert on non-functional system characteristics, such as performance, scalability and operability Continue learning and injecting advanced technical knowledge into our community Handle several projects simultaneously, balancing your time to maximize impact Act as a role model and mentor within the tech community, helping to coach and strengthen the technical expertise and know-how of our engineering and product community Articulate and evangelize a bold technical vision for embedding AI and automated code transformation into the developer lifecycle. Decompose complex problems in CI/CD friction and technical debt into practical, operational, and scalable platform solutions. Lead the productionization of capabilities that optimize the Inner and Outer Loop (CI/CD, deployment, and testing) and enable Shift-Left practices. Serve as an authoritative expert on non-functional system characteristics, particularly performance, scalability, and observability of the engineering toolchain itself. Drive innovation by experimenting with and delivering capabilities that utilize Deterministic Code Transformation and AI/ML for engineering workflows (e.g., Intelligent Test Selection). Act as a role model and mentor within the tech community, coaching teams on modern reliability, platform engineering, and automation best practices. Basic Qualifications: Bachelor's Degree in Computer Science or a related field. At least 10 years of experience in Software Engineering and Solution Architecture for large-scale distributed systems. At least 5 years of professional experience leveraging public cloud platforms such as AWS, Microsoft Azure, or Google Cloud At least 5 years of professional experience writing and delivering Proofs of Concept (POCs) for novel technologies or architectural patterns At least 5 years of experience with Infrastructure as Code (IaC) using tools such as AWS CDK or CloudFormation. At least 5 years of professional experience driving the adoption of enterprise-level design patterns and best practices for software quality and reliability. At least 5 years of hands-on professional experience coding in two or more of the following languages: Java, JavaScript, Python, or Go. Preferred Qualifications: Master's Degree in Computer Science or a related field 10+ years of professional experience in the full lifecycle of system development 10+ years of professional experience coding in languages like Java, Python, Go, or JavaScript. 5+ years of experience designing and implementing CI/CD pipelines at scale using tools like Jenkins, GitHub Actions, or Tekton. Expertise with Policy-as-Code (PaC) technologies such as Open Policy Agent (OPA). Experience with Abstract Syntax Trees (ASTs), static analysis tools, or other forms of programmatic code manipulation for automated refactoring. Experience in MLOps or applying Artifical Intelligence or Machine Learning concepts to engineering challenges (e.g., anomaly detection, test optimization, intelligent testing). Deep practical knowledge of Site Reliability Engineering (SRE) principles, chaos engineering, and advanced Observability tooling (e.g., OpenTelemetry, Prometheus, Tracing). Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $269,100 - $307,200 for Distinguished Engineer Richmond, VA: $244,700 - $279,200 for Distinguished Engineer Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Director, Distinguished Engineer (Card TECH) As a Distinguished Engineer at Capital One, you will be a part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of developers, machine learning experts, product managers and people leaders. Our Distinguished Engineers are leading experts in their domains, helping devise practical and reusable solutions to complex problems. You will drive innovation at multiple levels, helping optimize business outcomes while driving towards strong technology solutions. At Capital One, we believe diversity of thought strengthens our ability to influence, collaborate and provide the most innovative solutions across organizational boundaries. You will promote a culture of engineering excellence, and strike the right balance between lending expertise and providing an inclusive environment where the ideas of others can be heard and championed. You will lead the way in creating next-generation talent for Capital One Tech, mentoring internal talent and actively recruiting to keep building our community. Distinguished Engineers are expected to lead through technical contribution. You will operate as a trusted advisor for our key technologies, platforms and capability domains, creating clear and concise communications, code samples, blog posts and other material to share knowledge both inside and outside the organization. You will specialize in a particular subject area, but your input and impact will be sought and expected throughout the organization. In this role, you will work with our Platform Engineering organization to provide AI-enabled tools for pipeline optimization and deterministic transformation capabilities that dramatically improve developer workflow, quality, and reliability. If you are ready to provide thought leadership and build engineering excellence across Capital One's engineering teams, come join us in our mission to change banking for good. Key responsibilities: Articulate and evangelize a bold technical vision for your domain Decompose complex problems into practical and operational solutions Ensure the quality of technical design and implementation Serve as an authoritative expert on non-functional system characteristics, such as performance, scalability and operability Continue learning and injecting advanced technical knowledge into our community Handle several projects simultaneously, balancing your time to maximize impact Act as a role model and mentor within the tech community, helping to coach and strengthen the technical expertise and know-how of our engineering and product community Articulate and evangelize a bold technical vision for embedding AI and automated code transformation into the developer lifecycle. Decompose complex problems in CI/CD friction and technical debt into practical, operational, and scalable platform solutions. Lead the productionization of capabilities that optimize the Inner and Outer Loop (CI/CD, deployment, and testing) and enable Shift-Left practices. Serve as an authoritative expert on non-functional system characteristics, particularly performance, scalability, and observability of the engineering toolchain itself. Drive innovation by experimenting with and delivering capabilities that utilize Deterministic Code Transformation and AI/ML for engineering workflows (e.g., Intelligent Test Selection). Act as a role model and mentor within the tech community, coaching teams on modern reliability, platform engineering, and automation best practices. Basic Qualifications: Bachelor's Degree in Computer Science or a related field. At least 10 years of experience in Software Engineering and Solution Architecture for large-scale distributed systems. At least 5 years of professional experience leveraging public cloud platforms such as AWS, Microsoft Azure, or Google Cloud At least 5 years of professional experience writing and delivering Proofs of Concept (POCs) for novel technologies or architectural patterns At least 5 years of experience with Infrastructure as Code (IaC) using tools such as AWS CDK or CloudFormation. At least 5 years of professional experience driving the adoption of enterprise-level design patterns and best practices for software quality and reliability. At least 5 years of hands-on professional experience coding in two or more of the following languages: Java, JavaScript, Python, or Go. Preferred Qualifications: Master's Degree in Computer Science or a related field 10+ years of professional experience in the full lifecycle of system development 10+ years of professional experience coding in languages like Java, Python, Go, or JavaScript. 5+ years of experience designing and implementing CI/CD pipelines at scale using tools like Jenkins, GitHub Actions, or Tekton. Expertise with Policy-as-Code (PaC) technologies such as Open Policy Agent (OPA). Experience with Abstract Syntax Trees (ASTs), static analysis tools, or other forms of programmatic code manipulation for automated refactoring. Experience in MLOps or applying Artifical Intelligence or Machine Learning concepts to engineering challenges (e.g., anomaly detection, test optimization, intelligent testing). Deep practical knowledge of Site Reliability Engineering (SRE) principles, chaos engineering, and advanced Observability tooling (e.g., OpenTelemetry, Prometheus, Tracing). Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $269,100 - $307,200 for Distinguished Engineer Richmond, VA: $244,700 - $279,200 for Distinguished Engineer Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
01/27/2026
Full time
Director, Distinguished Engineer (Card TECH) As a Distinguished Engineer at Capital One, you will be a part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of developers, machine learning experts, product managers and people leaders. Our Distinguished Engineers are leading experts in their domains, helping devise practical and reusable solutions to complex problems. You will drive innovation at multiple levels, helping optimize business outcomes while driving towards strong technology solutions. At Capital One, we believe diversity of thought strengthens our ability to influence, collaborate and provide the most innovative solutions across organizational boundaries. You will promote a culture of engineering excellence, and strike the right balance between lending expertise and providing an inclusive environment where the ideas of others can be heard and championed. You will lead the way in creating next-generation talent for Capital One Tech, mentoring internal talent and actively recruiting to keep building our community. Distinguished Engineers are expected to lead through technical contribution. You will operate as a trusted advisor for our key technologies, platforms and capability domains, creating clear and concise communications, code samples, blog posts and other material to share knowledge both inside and outside the organization. You will specialize in a particular subject area, but your input and impact will be sought and expected throughout the organization. In this role, you will work with our Platform Engineering organization to provide AI-enabled tools for pipeline optimization and deterministic transformation capabilities that dramatically improve developer workflow, quality, and reliability. If you are ready to provide thought leadership and build engineering excellence across Capital One's engineering teams, come join us in our mission to change banking for good. Key responsibilities: Articulate and evangelize a bold technical vision for your domain Decompose complex problems into practical and operational solutions Ensure the quality of technical design and implementation Serve as an authoritative expert on non-functional system characteristics, such as performance, scalability and operability Continue learning and injecting advanced technical knowledge into our community Handle several projects simultaneously, balancing your time to maximize impact Act as a role model and mentor within the tech community, helping to coach and strengthen the technical expertise and know-how of our engineering and product community Articulate and evangelize a bold technical vision for embedding AI and automated code transformation into the developer lifecycle. Decompose complex problems in CI/CD friction and technical debt into practical, operational, and scalable platform solutions. Lead the productionization of capabilities that optimize the Inner and Outer Loop (CI/CD, deployment, and testing) and enable Shift-Left practices. Serve as an authoritative expert on non-functional system characteristics, particularly performance, scalability, and observability of the engineering toolchain itself. Drive innovation by experimenting with and delivering capabilities that utilize Deterministic Code Transformation and AI/ML for engineering workflows (e.g., Intelligent Test Selection). Act as a role model and mentor within the tech community, coaching teams on modern reliability, platform engineering, and automation best practices. Basic Qualifications: Bachelor's Degree in Computer Science or a related field. At least 10 years of experience in Software Engineering and Solution Architecture for large-scale distributed systems. At least 5 years of professional experience leveraging public cloud platforms such as AWS, Microsoft Azure, or Google Cloud At least 5 years of professional experience writing and delivering Proofs of Concept (POCs) for novel technologies or architectural patterns At least 5 years of experience with Infrastructure as Code (IaC) using tools such as AWS CDK or CloudFormation. At least 5 years of professional experience driving the adoption of enterprise-level design patterns and best practices for software quality and reliability. At least 5 years of hands-on professional experience coding in two or more of the following languages: Java, JavaScript, Python, or Go. Preferred Qualifications: Master's Degree in Computer Science or a related field 10+ years of professional experience in the full lifecycle of system development 10+ years of professional experience coding in languages like Java, Python, Go, or JavaScript. 5+ years of experience designing and implementing CI/CD pipelines at scale using tools like Jenkins, GitHub Actions, or Tekton. Expertise with Policy-as-Code (PaC) technologies such as Open Policy Agent (OPA). Experience with Abstract Syntax Trees (ASTs), static analysis tools, or other forms of programmatic code manipulation for automated refactoring. Experience in MLOps or applying Artifical Intelligence or Machine Learning concepts to engineering challenges (e.g., anomaly detection, test optimization, intelligent testing). Deep practical knowledge of Site Reliability Engineering (SRE) principles, chaos engineering, and advanced Observability tooling (e.g., OpenTelemetry, Prometheus, Tracing). Capital One will consider sponsoring a new qualified applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. McLean, VA: $269,100 - $307,200 for Distinguished Engineer Richmond, VA: $244,700 - $279,200 for Distinguished Engineer Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
