Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/25/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/25/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/25/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing's Government Training Engineering (GTE) team is looking for a Senior Systems Engineering Manager for our St Louis, MO location to support a variety of platforms in our Air Dominance (AD) portfolio. This role includes oversight of the Systems Engineering, Integration & Test (SEIT) teams supporting the Aircrew and Maintenance training for a variety of platforms in the Air Dominance (AD) portfolio: including the F-15 (Eagle), F/A-18 (Hornet), T-7 (Redhawk), T-45 (Goshawk), MQ-25 (Stingray), and Proprietary platforms. Position Responsibilities: Management and oversight of 7 Systems Engineering First Line leaders and 150 Systems Engineers & Analysts Requirements, Architecture & Design System & Sub-system Integration & Verification System Validation & Mission Assurance Ensure cross-functional team performance & on-time delivery within allocated budgets Staffing, onboarding & development strategy for the Systems Engineering organization, in alignment with other Systems Engineering Sr. managers Define and manage SEIT metrics to ensure effective and efficient execution of programs Support proposal development for all AD proposals with SEIT scope and provide approvals in support of ESGP Gates and BGS Engineering Commitment Review (ECR) Basic Qualifications (Required Skills/Experience): Bachelor's degree or higher from an accredited course of study 5+ years of engineering/technical experience on aircraft, mission systems or training solutions 1+ years of the experience working with agile development at scale (e.g. SAFe or similar) 3+ years of engineering management experience Ability to travel up to 15% of the time Preferred Qualifications (Desired Skills/Experience): Bachelor's degree or higher from an accredited course of study in engineering, computer science, mathematics, physics or chemistry 3+ years of engineering management experience 3+ years of experience leading cross-functional teams 3+ years of experience working with customers and/or suppliers Conflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. GENERAL: All information provided will be checked and may be verified. Please apply ASAP for this role as recruitment may commence before the end date. At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Salaries are based upon candidate experience and qualifications, as well as market and business considerations. Summary pay range: $198,900 - $269,100 Applications for this position will be accepted until May. 28, 2026 Export Control Requirements: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. Export Control Details: US based job, US Person required Education Bachelor's Degree or Equivalent Required Relocation This position offers relocation based on candidate eligibility. Security Clearance This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for 1st shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
05/25/2026
Full time
Job Description At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing's Government Training Engineering (GTE) team is looking for a Senior Systems Engineering Manager for our St Louis, MO location to support a variety of platforms in our Air Dominance (AD) portfolio. This role includes oversight of the Systems Engineering, Integration & Test (SEIT) teams supporting the Aircrew and Maintenance training for a variety of platforms in the Air Dominance (AD) portfolio: including the F-15 (Eagle), F/A-18 (Hornet), T-7 (Redhawk), T-45 (Goshawk), MQ-25 (Stingray), and Proprietary platforms. Position Responsibilities: Management and oversight of 7 Systems Engineering First Line leaders and 150 Systems Engineers & Analysts Requirements, Architecture & Design System & Sub-system Integration & Verification System Validation & Mission Assurance Ensure cross-functional team performance & on-time delivery within allocated budgets Staffing, onboarding & development strategy for the Systems Engineering organization, in alignment with other Systems Engineering Sr. managers Define and manage SEIT metrics to ensure effective and efficient execution of programs Support proposal development for all AD proposals with SEIT scope and provide approvals in support of ESGP Gates and BGS Engineering Commitment Review (ECR) Basic Qualifications (Required Skills/Experience): Bachelor's degree or higher from an accredited course of study 5+ years of engineering/technical experience on aircraft, mission systems or training solutions 1+ years of the experience working with agile development at scale (e.g. SAFe or similar) 3+ years of engineering management experience Ability to travel up to 15% of the time Preferred Qualifications (Desired Skills/Experience): Bachelor's degree or higher from an accredited course of study in engineering, computer science, mathematics, physics or chemistry 3+ years of engineering management experience 3+ years of experience leading cross-functional teams 3+ years of experience working with customers and/or suppliers Conflict of Interest: Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. GENERAL: All information provided will be checked and may be verified. Please apply ASAP for this role as recruitment may commence before the end date. At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Salaries are based upon candidate experience and qualifications, as well as market and business considerations. Summary pay range: $198,900 - $269,100 Applications for this position will be accepted until May. 28, 2026 Export Control Requirements: This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. 120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee. Export Control Details: US based job, US Person required Education Bachelor's Degree or Equivalent Required Relocation This position offers relocation based on candidate eligibility. Security Clearance This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Secret Clearance Post-Start is required. Visa Sponsorship Employer will not sponsor applicants for employment visa status. Shift This position is for 1st shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/25/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/25/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/25/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
05/25/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. As a dedicated Director, Quality Assurance, you will lead a team responsible for developing, implementing, and governing automated and technologically supported Claims quality assurance capabilities, including automation, analytics and reporting. Oversees the development of business requirements, validation strategies, and automated QA capabilities, while ensuring quality standards, risk controls, and regulatory requirements are consistently met. Accountable for the performance, governance, and continuous improvement of automated Quality solutions that support operational excellence. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA; or Tampa, FL. Relocation assistance is not available for this position. What you'll do: Directs, leads, and motivates cross-functional team members in strategy development, planning, and execution of Quality Management processes and procedures. Ensures objectives align with operational process, regulatory, risk and compliance goals to effectively contribute to the mission of USAA and to protect USAA's brand and reputation. Advises senior leadership on issues and assists with Quality strategy development for operations/CoSA/affiliate partners. Oversees the preparation of key reports and communications and may present to governance committees, senior leaders, regulatory bodies and/or the USAA Board of Directors. Builds processes and relationships that facilitate productive teamwork and goal achievement. Performs complex/unique work assignments and problem resolution within CoSA and Enterprise projects. Serves as the Quality subject matter expert and/or liaison with control partners to ensure documents, projects, processes, and initiatives comply with regulatory/legal requirements and Enterprise/internal policy. Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value. Defines and maintains program strategies commensurate with the level of risk, size, and complexity. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree: OR 4 years of related experience, in addition to the minimum years of experience required, may be substituted in lieu of degree (12 years of experience in lieu of a degree). 8 or more years progressive claims experience in the insurance industry. 3 or more years of quality assurance/control direct team lead or management experience. 4 years of quality assurance/control or quality improvement experience to include developing, implementing, and maintaining quality assurance/control/testing programs. Demonstrated comprehensive knowledge of quality assurance trends, regulations, and best practices. Demonstrated experience collaborating and interacting with leadership, stakeholders, and control/business/affiliate partners to influence decisions. Demonstrated critical thinking, influencing through subject matter expertise, ability to provide root cause analysis for applicable business issues, and approaches work with a results and production-oriented mindset. What sets you apart: 5+ years of experience in claims, analytics, technology, or process improvement. Experience leading cross-functional teams and large-scale transformation or technology implementations, including modernizing manual processes with automation-enabled solutions. Demonstrated ability to translate business and operational needs into scalable technology solutions, clearly communicating value, trade-offs, and impact to senior stakeholders. Proven track record leveraging data, analytics, and AI/automation, combined with continuous improvement practices (e.g., root cause analysis, performance monitoring), to drive measurable outcomes. Demonstrated success delivering and deploying data-driven and automation-enabled solutions at scale that improve quality, efficiency, and business outcomes (e.g., defect reduction, workflow optimization, audit effectiveness). The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Compensation range: $127,310-$236,250. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Cannon Corp Description: You'll Come for a Job But You'll Stay for an Exciting Career! Engineering and Designing Reliable, Responsive, Solutions. SINCE 1976, CANNON has provided creative solutions to clients in the energy industry, water resources, public infrastructure, and commercial and residential development. We work hard. We play hard. We have fun. JOIN CANNON as a CIVIL SENIOR PRINCIPAL ENGINEER in WEST LOS ANGELES. West Los Angeles is known for its many popular recreational opportunities, and our office is conveniently located adjacent to the Expo MetroLink Commuter line. CIVIL SENIOR PRINCIPAL ENGINEER JOB SUMMARY Provides daily supervision, coordination, technical support, and training to engineers and designers. Responsible for project management, budgeting oversight, mentoring, leading, and managing talented staff, preparing engineering reports and analyses, design and preparation of plans, specifications, and cost estimates for a variety of clients and great projects (residential / commercial and mixed use development) for land development projects in the Inland Empire. This position offers a clear path to leadership within the Development Business Unit, with a trajectory toward a Regional Manager role. The ideal candidate will gain hands-on experience in high-impact projects, preparing them for greater responsibilities and strategic decision-making. As a key player in the team, this role provides opportunities to develop leadership skills, drive business growth, and contribute to the long-term success of the organization. Candidates who excel in this position will be well-positioned for future advancement into a senior leadership role. CIVIL SENIOR PRINCIPAL ENGINEER JOB DUTIES Concurrently manages a variety of civil engineering land development projects. Establishes and fosters client relations and develops proposals and budgets. Participates in professional and/or technical organizations. Uses technical knowledge to design plans for grading, drainage, water quality (SUSMPs, LIDs, WQMPs and /or SWPPPs), utility, street, off-site improvements, sanitary sewers, and water lines and provide construction assistance / support services. Analyzes and recommends solutions to complex drainage problems. Communicates effectively with various departments, clients, and agencies. Mentors, directs, manages, and supervises the design associates on technical matters and procedures and acts as a technical and management resource to staff. Effectively manages quality assurance and quality control. Ensures projects are delivered on schedule and within scope and budget. Manages and coordinates with various jurisdictional agencies to obtain approvals of improvement plans. Is actively involved in business development and expanding opportunities in the Inland Empire area. Requirements: Requires a Bachelor's degree in Civil engineering from an accredited college. Requires 15+ years' experience in civil engineering specifically pertaining to land development projects. 5+ years demonstrated experience supervising and successfully managing projects within the constraints of scope, schedule, budget, and performance requirements, providing technical oversight for projects and all related project phases and tasks, to include quality assurance reviews. Participates in Land Development organizations like BIA, HBA, etc. is a plus. Proven ability to lead teams to success, including past experience directly reviewing and managing employee performance, and mentoring a team of three or more direct reports. Requires a California P.E. license. Proven expertise in land development design. Proven experience in processing improvement plans with jurisdictional agencies in the Inland Empire. Highly proficient with code principles and able to convey them to others. Experience with business development and client management. Experience in hydrologic / hydraulic analyses a plus. Working knowledge of computer software programs used for civil engineering design (AutoCAD, Civil3D, AES, WSPG, Flowmaster, etc.). Experience in business development (obtaining new and repeat business). WE OFFER competitive salaries, excellent benefits package, a hybrid work schedule, and an active and positive team building, work environment. Cannon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, age. Compensation details: 00 Yearly Salary PIe56ac5-
05/25/2026
Full time
Cannon Corp Description: You'll Come for a Job But You'll Stay for an Exciting Career! Engineering and Designing Reliable, Responsive, Solutions. SINCE 1976, CANNON has provided creative solutions to clients in the energy industry, water resources, public infrastructure, and commercial and residential development. We work hard. We play hard. We have fun. JOIN CANNON as a CIVIL SENIOR PRINCIPAL ENGINEER in WEST LOS ANGELES. West Los Angeles is known for its many popular recreational opportunities, and our office is conveniently located adjacent to the Expo MetroLink Commuter line. CIVIL SENIOR PRINCIPAL ENGINEER JOB SUMMARY Provides daily supervision, coordination, technical support, and training to engineers and designers. Responsible for project management, budgeting oversight, mentoring, leading, and managing talented staff, preparing engineering reports and analyses, design and preparation of plans, specifications, and cost estimates for a variety of clients and great projects (residential / commercial and mixed use development) for land development projects in the Inland Empire. This position offers a clear path to leadership within the Development Business Unit, with a trajectory toward a Regional Manager role. The ideal candidate will gain hands-on experience in high-impact projects, preparing them for greater responsibilities and strategic decision-making. As a key player in the team, this role provides opportunities to develop leadership skills, drive business growth, and contribute to the long-term success of the organization. Candidates who excel in this position will be well-positioned for future advancement into a senior leadership role. CIVIL SENIOR PRINCIPAL ENGINEER JOB DUTIES Concurrently manages a variety of civil engineering land development projects. Establishes and fosters client relations and develops proposals and budgets. Participates in professional and/or technical organizations. Uses technical knowledge to design plans for grading, drainage, water quality (SUSMPs, LIDs, WQMPs and /or SWPPPs), utility, street, off-site improvements, sanitary sewers, and water lines and provide construction assistance / support services. Analyzes and recommends solutions to complex drainage problems. Communicates effectively with various departments, clients, and agencies. Mentors, directs, manages, and supervises the design associates on technical matters and procedures and acts as a technical and management resource to staff. Effectively manages quality assurance and quality control. Ensures projects are delivered on schedule and within scope and budget. Manages and coordinates with various jurisdictional agencies to obtain approvals of improvement plans. Is actively involved in business development and expanding opportunities in the Inland Empire area. Requirements: Requires a Bachelor's degree in Civil engineering from an accredited college. Requires 15+ years' experience in civil engineering specifically pertaining to land development projects. 5+ years demonstrated experience supervising and successfully managing projects within the constraints of scope, schedule, budget, and performance requirements, providing technical oversight for projects and all related project phases and tasks, to include quality assurance reviews. Participates in Land Development organizations like BIA, HBA, etc. is a plus. Proven ability to lead teams to success, including past experience directly reviewing and managing employee performance, and mentoring a team of three or more direct reports. Requires a California P.E. license. Proven expertise in land development design. Proven experience in processing improvement plans with jurisdictional agencies in the Inland Empire. Highly proficient with code principles and able to convey them to others. Experience with business development and client management. Experience in hydrologic / hydraulic analyses a plus. Working knowledge of computer software programs used for civil engineering design (AutoCAD, Civil3D, AES, WSPG, Flowmaster, etc.). Experience in business development (obtaining new and repeat business). WE OFFER competitive salaries, excellent benefits package, a hybrid work schedule, and an active and positive team building, work environment. Cannon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, age. Compensation details: 00 Yearly Salary PIe56ac5-
Customer Accounts Advisor The salary range for this role is $1 4.00 to $14.50 per hour . This position is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes : Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting . We may ultimately pay more or less than the posted range, and the range may be modified in the future . An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Benefits vary based on FT and PT employment status. C0129 - Pensacola Pensacola FL
05/24/2026
Full time
Customer Accounts Advisor The salary range for this role is $1 4.00 to $14.50 per hour . This position is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes : Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting . We may ultimately pay more or less than the posted range, and the range may be modified in the future . An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Benefits vary based on FT and PT employment status. C0129 - Pensacola Pensacola FL
Job DescriptionJob DescriptionCompany Description At CRB, we design and build some of the most powerful facilities in the world - those that change people's lives. We are the leading provider of sustainable Engineering, Architecture, Construction and Consulting solutions to the global life sciences and food and beverage industries. Our employees provide best-in-class solutions that drive success and positive change for our clients, our people and our communities. CRB is a privately held company with a rich history of serving clients throughout the world, consistently striving for the highest standard of technical knowledge, creativity and execution. Job Description The Internal Audit Manager will lead the development, implementation, and continuous improvement of CRB's internal audit program, with a focus on project delivery processes across our global operations. This role will be responsible for planning and executing audits at the system, process, and project levels, ensuring compliance with client contractual requirements and internal procedures. The Manager will work cross-functionally with project teams, quality, risk, and operations leaders to identify areas of risk, drive process improvements, and support the scalability of the audit program as CRB continues to grow. This position reports to the Director of Quality and plays a key role in fostering a culture of accountability and continuous improvement. Responsibilities Develop and maintain CRB's internal audit program, including annual risk-based audit planning. Lead and conduct audits of project delivery processes including project management, risk management, quality assurance, estimating, construction management, and project controls. Define audit scope, objectives, and criteria based on internal standards, client contracts, and project execution plans. Collaborate with project teams and process owners to gather evidence, conduct interviews, and document findings. Prepare clear and actionable audit reports and facilitate closing meetings with auditees. Track and verify corrective actions and continuous improvement initiatives resulting from audit findings. Leverage technology to streamline audit workflows, reporting, and data analysis. Train internal auditors and support the deployment of audit teams, including guest auditors and regional champions. Provide regular updates and insights to senior leadership on audit outcomes, trends, and risks. Support the development and standardization of internal procedures based on audit findings Qualifications Bachelor's Degree Minimum of 7 years of experience in project management, internal auditing, or quality management. Demonstrated experience leading internal audits and managing audit programs. Experience with project delivery in the Architecture, Engineering, and Construction Management (AEC) industry. Additional Qualifications Preferred field of study: Architecture, Engineering, Construction Management, or Project Management. Preferred certifications: Certified Internal Auditor (CIA), Certified Quality Auditor (CQA), or equivalent Strong analytical, communication, and stakeholder engagement skills. Experience building or scaling an internal audit function in a growing organization. Additional Information All your information will be kept confidential according to EEO guidelines. CRB is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Employment is contingent on background screening. CRB does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CRB without a prior written search agreement will be considered unsolicited and the property of CRB. Please, no phone calls or emails. CRB offers a complete and competitive benefit package designed to meet individual and family needs. If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
05/24/2026
Full time
Job DescriptionJob DescriptionCompany Description At CRB, we design and build some of the most powerful facilities in the world - those that change people's lives. We are the leading provider of sustainable Engineering, Architecture, Construction and Consulting solutions to the global life sciences and food and beverage industries. Our employees provide best-in-class solutions that drive success and positive change for our clients, our people and our communities. CRB is a privately held company with a rich history of serving clients throughout the world, consistently striving for the highest standard of technical knowledge, creativity and execution. Job Description The Internal Audit Manager will lead the development, implementation, and continuous improvement of CRB's internal audit program, with a focus on project delivery processes across our global operations. This role will be responsible for planning and executing audits at the system, process, and project levels, ensuring compliance with client contractual requirements and internal procedures. The Manager will work cross-functionally with project teams, quality, risk, and operations leaders to identify areas of risk, drive process improvements, and support the scalability of the audit program as CRB continues to grow. This position reports to the Director of Quality and plays a key role in fostering a culture of accountability and continuous improvement. Responsibilities Develop and maintain CRB's internal audit program, including annual risk-based audit planning. Lead and conduct audits of project delivery processes including project management, risk management, quality assurance, estimating, construction management, and project controls. Define audit scope, objectives, and criteria based on internal standards, client contracts, and project execution plans. Collaborate with project teams and process owners to gather evidence, conduct interviews, and document findings. Prepare clear and actionable audit reports and facilitate closing meetings with auditees. Track and verify corrective actions and continuous improvement initiatives resulting from audit findings. Leverage technology to streamline audit workflows, reporting, and data analysis. Train internal auditors and support the deployment of audit teams, including guest auditors and regional champions. Provide regular updates and insights to senior leadership on audit outcomes, trends, and risks. Support the development and standardization of internal procedures based on audit findings Qualifications Bachelor's Degree Minimum of 7 years of experience in project management, internal auditing, or quality management. Demonstrated experience leading internal audits and managing audit programs. Experience with project delivery in the Architecture, Engineering, and Construction Management (AEC) industry. Additional Qualifications Preferred field of study: Architecture, Engineering, Construction Management, or Project Management. Preferred certifications: Certified Internal Auditor (CIA), Certified Quality Auditor (CQA), or equivalent Strong analytical, communication, and stakeholder engagement skills. Experience building or scaling an internal audit function in a growing organization. Additional Information All your information will be kept confidential according to EEO guidelines. CRB is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Employment is contingent on background screening. CRB does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of CRB without a prior written search agreement will be considered unsolicited and the property of CRB. Please, no phone calls or emails. CRB offers a complete and competitive benefit package designed to meet individual and family needs. If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
️Join our team as an Operations Manager and enjoy a comprehensive benefits package, including medical, dental, and vision coverage, generous PTO, paid sick leave, a day off for your birthday, paid volunteer time and more! ️ The Operations Manager is a dynamic position that oversees activities at the front office, housekeeping, quality assurance and maintenance coordination in terms of guest and owner needs while in-house. This position requires knowledge of our properties, procedures, the local area, general office operations and excellent communication skills and flexibility to do multiple tasks daily. This position is a customer service and logistics role and requires strong computer skills, interpersonal communication skills (both written and verbal) in interacting with guests, senior-management and all Moving Mountains employees and contractors. DUTIES AND RESPONSIBILITIES: • Oversee daily front desk operations to ensure a high level of guest service and responsiveness • Ensure timely and professional communication with guests and homeowners. • Sends feedback to homeowners to align with Moving Mountain's standards/ guest reviews and guest comment forms. • Partner with reservations and maintenance teams to ensure seamless guest experiences. • Ensure accurate package handling and distribution (USPS, UPS, FedEx). • Report and inspect all guest damages, complete damage report, coordinate repairs, handle pricing of damages. • Communicate with homeowners on items needed and new homeowner for new home setup. • Purchases home items as needed and communicates with homeowners. • Schedule annual inventories for homes. • Coordinate spring and fall deep cleans, window cleans, and carpet cleans with contractors. • Work closely with Luxury Retreats(LR) regarding LR walkthroughs, and their onboarding procedures. • Engages in staging homes for photoshoots and coordinates with the company and MM staff. • Order supplies, and amenities for QA, front desk, and outside housekeeping teams. • Create monthly work schedule for Front Desk. • Always ensure coverage of front desk specialists when needed. • Billing and invoicing for housekeeping and laundry providers. • Analyze costs for cleaning, trash & laundry. • Work with housekeeping and laundry contractors on their contracts and any amendments. • This position relies on strong computer skills and willingness to become proficient with Track, Salesforce, Microsoft Word, Excel, Outlook, Hostfully Property Guides & Breezeway scheduling software, Zingle Guest Text app and Kaba Remote Lock software. • Effectively manage time to meet deadlines while being faced with frequent distractions and interruptions. • Must be able to handle a high-pressure work environment and have ability to multitask, while maintaining a high standard of service. • Will monitor guest feedback to find solutions within the team to solve challenges. • Will respond timely to questions in a proper and professional manner. • Regularly strives to exceed guest and team members' expectations of his/her abilities. • Creates work order tasks in Breezeway in response to guest issues in the homes. • Completion of any additional reasonable tasks as requested by management. • Become familiar with the inventory of all homes, components, and amenities • Knowledge and ability to communicate Steamboat activities, and MM services such as shuttle, grocery delivery, etc. • Understanding and commitment to the goals of Moving Mountains to provide the very best vacation experiences possible to our guests • Participate in Manager-on-Duty (MOD) on-call rotation as required. • Support onboarding and setup of new homes from an operational readiness perspective. Quality Assurance & Property Standards • Oversee QA inspection processes to ensure homes meet Moving Mountains standards. • Work closely with the Housekeeping/QA Supervisor on QA inspections to ensure consistency, quality control, and adherence to company standards. • Review guest feedback, inspection reports, and damage reports to identify trends and implement improvements. • Ensure all guest damages are documented, reported, and coordinated for repair. • Coordinate property readiness for arrivals, owner stays, and special requests. SUPERVISORY RESPONSIBILITIES: • Manages the team of Front Desk Specialists, and is responsible for hiring, scheduling, payroll approvals, training, annual reviews and orientation of the team. Also manages the Housekeeping/QA Supervisor. • Oversee the general needs of the SBT office in terms of office supplies, guest amenities, office snacks and coordinates all efforts with the Assistant General Manager. • Member of the MM SBT Leadership team and attends and participates in the weekly operations meetings. Housekeeping Oversight (Indirect) • Provide leadership and direction to the Housekeeping Supervisor. • Ensure alignment between housekeeping operations and company quality standards. • Collaborate with the Housekeeping Supervisor on performance, service levels, and operational needs. • Review high-level housekeeping metrics (quality scores, guest feedback, efficiency). • Support vendor contract alignment and cost oversight at a strategic level (not daily execution). DESIRED SKILLS AND EXPERIENCES: • Qualifications: High school diploma or general education degree (GED). • Work Experience: 2 years or more property management related experience and/or training, or equivalent combination of education and experience. Supervisory experience would be a plus. • Flexibility: Demonstrates a willingness to assist in any role within the organization in times of need. • Adaptability: Demonstrates a willingness and ability to change as new systems are implemented. • Attitude: Highly responsible, reliable, and collaborative. • Problem Solving: A proactive approach to problem-solving with strong decision-making skills. Highly responsive, action and solution oriented. Listens to team needs and provides personalized assistance to meet those needs. • Industry Knowledge: Demonstrates a high-level understanding of all types of information systems pertaining to the company. • Computer skills required: Microsoft Outlook, Teams, Word, and Excel. Training provided on MM software programs: Breezeway, Humanity and Divvy. PHYSICAL DEMANDS AND WORK ENVIRONMENT: • May be required to stand and walk, talk, and hear; climb, balance, bend, stoop, kneel or crawl; Continually required to utilize hand and finger dexterity. • The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. - Specific vision abilities required by this job include Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus. • Additional remarks regarding work environment: Able to get in and out of a vehicle, must be able to walk on icy & slippery surfaces, May be required to drive. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation details: 0 Yearly Salary PIbb715ce1-
05/23/2026
Full time
️Join our team as an Operations Manager and enjoy a comprehensive benefits package, including medical, dental, and vision coverage, generous PTO, paid sick leave, a day off for your birthday, paid volunteer time and more! ️ The Operations Manager is a dynamic position that oversees activities at the front office, housekeeping, quality assurance and maintenance coordination in terms of guest and owner needs while in-house. This position requires knowledge of our properties, procedures, the local area, general office operations and excellent communication skills and flexibility to do multiple tasks daily. This position is a customer service and logistics role and requires strong computer skills, interpersonal communication skills (both written and verbal) in interacting with guests, senior-management and all Moving Mountains employees and contractors. DUTIES AND RESPONSIBILITIES: • Oversee daily front desk operations to ensure a high level of guest service and responsiveness • Ensure timely and professional communication with guests and homeowners. • Sends feedback to homeowners to align with Moving Mountain's standards/ guest reviews and guest comment forms. • Partner with reservations and maintenance teams to ensure seamless guest experiences. • Ensure accurate package handling and distribution (USPS, UPS, FedEx). • Report and inspect all guest damages, complete damage report, coordinate repairs, handle pricing of damages. • Communicate with homeowners on items needed and new homeowner for new home setup. • Purchases home items as needed and communicates with homeowners. • Schedule annual inventories for homes. • Coordinate spring and fall deep cleans, window cleans, and carpet cleans with contractors. • Work closely with Luxury Retreats(LR) regarding LR walkthroughs, and their onboarding procedures. • Engages in staging homes for photoshoots and coordinates with the company and MM staff. • Order supplies, and amenities for QA, front desk, and outside housekeeping teams. • Create monthly work schedule for Front Desk. • Always ensure coverage of front desk specialists when needed. • Billing and invoicing for housekeeping and laundry providers. • Analyze costs for cleaning, trash & laundry. • Work with housekeeping and laundry contractors on their contracts and any amendments. • This position relies on strong computer skills and willingness to become proficient with Track, Salesforce, Microsoft Word, Excel, Outlook, Hostfully Property Guides & Breezeway scheduling software, Zingle Guest Text app and Kaba Remote Lock software. • Effectively manage time to meet deadlines while being faced with frequent distractions and interruptions. • Must be able to handle a high-pressure work environment and have ability to multitask, while maintaining a high standard of service. • Will monitor guest feedback to find solutions within the team to solve challenges. • Will respond timely to questions in a proper and professional manner. • Regularly strives to exceed guest and team members' expectations of his/her abilities. • Creates work order tasks in Breezeway in response to guest issues in the homes. • Completion of any additional reasonable tasks as requested by management. • Become familiar with the inventory of all homes, components, and amenities • Knowledge and ability to communicate Steamboat activities, and MM services such as shuttle, grocery delivery, etc. • Understanding and commitment to the goals of Moving Mountains to provide the very best vacation experiences possible to our guests • Participate in Manager-on-Duty (MOD) on-call rotation as required. • Support onboarding and setup of new homes from an operational readiness perspective. Quality Assurance & Property Standards • Oversee QA inspection processes to ensure homes meet Moving Mountains standards. • Work closely with the Housekeeping/QA Supervisor on QA inspections to ensure consistency, quality control, and adherence to company standards. • Review guest feedback, inspection reports, and damage reports to identify trends and implement improvements. • Ensure all guest damages are documented, reported, and coordinated for repair. • Coordinate property readiness for arrivals, owner stays, and special requests. SUPERVISORY RESPONSIBILITIES: • Manages the team of Front Desk Specialists, and is responsible for hiring, scheduling, payroll approvals, training, annual reviews and orientation of the team. Also manages the Housekeeping/QA Supervisor. • Oversee the general needs of the SBT office in terms of office supplies, guest amenities, office snacks and coordinates all efforts with the Assistant General Manager. • Member of the MM SBT Leadership team and attends and participates in the weekly operations meetings. Housekeeping Oversight (Indirect) • Provide leadership and direction to the Housekeeping Supervisor. • Ensure alignment between housekeeping operations and company quality standards. • Collaborate with the Housekeeping Supervisor on performance, service levels, and operational needs. • Review high-level housekeeping metrics (quality scores, guest feedback, efficiency). • Support vendor contract alignment and cost oversight at a strategic level (not daily execution). DESIRED SKILLS AND EXPERIENCES: • Qualifications: High school diploma or general education degree (GED). • Work Experience: 2 years or more property management related experience and/or training, or equivalent combination of education and experience. Supervisory experience would be a plus. • Flexibility: Demonstrates a willingness to assist in any role within the organization in times of need. • Adaptability: Demonstrates a willingness and ability to change as new systems are implemented. • Attitude: Highly responsible, reliable, and collaborative. • Problem Solving: A proactive approach to problem-solving with strong decision-making skills. Highly responsive, action and solution oriented. Listens to team needs and provides personalized assistance to meet those needs. • Industry Knowledge: Demonstrates a high-level understanding of all types of information systems pertaining to the company. • Computer skills required: Microsoft Outlook, Teams, Word, and Excel. Training provided on MM software programs: Breezeway, Humanity and Divvy. PHYSICAL DEMANDS AND WORK ENVIRONMENT: • May be required to stand and walk, talk, and hear; climb, balance, bend, stoop, kneel or crawl; Continually required to utilize hand and finger dexterity. • The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. - Specific vision abilities required by this job include Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus. • Additional remarks regarding work environment: Able to get in and out of a vehicle, must be able to walk on icy & slippery surfaces, May be required to drive. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation details: 0 Yearly Salary PIbb715ce1-
Senior Multidiscipline QA/QC Leader Tulsa, Oklahoma (In-Office Preferred Remote Eligible After Onboarding) Make an Impact in a Leading Tulsa-Based A/E Firm Are you a seasoned professional with deep experience coordinating multi-discipline construction documents? Do you take pride in delivering complete, coordinated, and code-compliant drawing sets? Are you ready to lead quality efforts across diverse projects nationwide? We are seeking an experienced Senior Multidiscipline QA/QC Leader to play a critical role in strengthening document quality and coordination across our integrated Architecture and Engineering teams. Position Overview Based in our Tulsa corporate office, this leadership role is responsible for overseeing and executing quality assurance and quality control reviews of integrated A/E construction documents. You will work closely with Project Managers and multi-discipline design teams to ensure deliverables are thorough, coordinated, constructible, and compliant. This position is ideally office-based within our collaborative A/E environment but may transition to remote work after becoming fully integrated with our teams and processes. Key Responsibilities As our QA/QC Leader, you will: Review and mark up construction documents across multiple disciplines and project types Ensure drawing sets are complete, legible, coordinated, and constructible Verify compliance with applicable building codes and ADA requirements Manage MDQC review schedules for multiple concurrent projects Track, monitor, and report QA/QC status across active projects Provide guidance and mentorship to production staff on detailing, documentation standards, and code compliance Collaborate closely with Project Managers to support timely and high-quality project delivery Our projects span multiple markets nationwide, offering continual professional challenge and growth. Required Experience & Qualifications Minimum 15 years of experience in the A/E design industry, including at least5 of those years coordinating multi-discipline A/E construction documents Extensive experience with specifications and project narratives Strong working knowledge of building codes and accessibility standards Experience conducting PDF-based reviews (Bluebeam preferred) Proficiency with Autodesk Revit and/or AutoCAD Working knowledge of MS Office, Teams, and Smartsheets Strong written and verbal communication skills Licensed Architect or Engineer preferred Ideal Candidate Profile We are looking for a professional who is: Highly observant with exceptional attention to detail Analytical and solution-oriented Organized, proactive, and assertive when necessary Diplomatic and respectful in communication Supportive and encouraging in mentoring others Self-motivated with a strong drive for excellence If you are ready to take a leadership role in elevating construction document quality within an integrated A/E firm, we would welcome the opportunity to connect with you. WHY CYNTERGY? Cyntergy is an acclaimed, highly regarded employer with a strong local Tulsa presence and national reach. We have a beautiful work facility, excellent compensation and benefits, and a professional team culture that actively supports personal development and diversity in the workplace. We offer flexible employee work schedules and work locations to give you the best opportunity to succeed while still balancing life outside the office with family and friends. WHAT'S NEXT If you're excited, we're excited! Just click the 'APPLY' button below and we'll be in touch soon with next steps. Our process usually encompasses a couple rounds of interviews and an opportunity to chat informally with a group of potential peers. EQUAL OPPORTUNITY EMPLOYER Cyntergy has a beautiful work facility, excellent compensation and benefits, a team culture that encourages personal development, is community oriented and supports volunteer work. We are an EEO employer PI8db72c7cc1ba-8514
05/17/2026
Full time
Senior Multidiscipline QA/QC Leader Tulsa, Oklahoma (In-Office Preferred Remote Eligible After Onboarding) Make an Impact in a Leading Tulsa-Based A/E Firm Are you a seasoned professional with deep experience coordinating multi-discipline construction documents? Do you take pride in delivering complete, coordinated, and code-compliant drawing sets? Are you ready to lead quality efforts across diverse projects nationwide? We are seeking an experienced Senior Multidiscipline QA/QC Leader to play a critical role in strengthening document quality and coordination across our integrated Architecture and Engineering teams. Position Overview Based in our Tulsa corporate office, this leadership role is responsible for overseeing and executing quality assurance and quality control reviews of integrated A/E construction documents. You will work closely with Project Managers and multi-discipline design teams to ensure deliverables are thorough, coordinated, constructible, and compliant. This position is ideally office-based within our collaborative A/E environment but may transition to remote work after becoming fully integrated with our teams and processes. Key Responsibilities As our QA/QC Leader, you will: Review and mark up construction documents across multiple disciplines and project types Ensure drawing sets are complete, legible, coordinated, and constructible Verify compliance with applicable building codes and ADA requirements Manage MDQC review schedules for multiple concurrent projects Track, monitor, and report QA/QC status across active projects Provide guidance and mentorship to production staff on detailing, documentation standards, and code compliance Collaborate closely with Project Managers to support timely and high-quality project delivery Our projects span multiple markets nationwide, offering continual professional challenge and growth. Required Experience & Qualifications Minimum 15 years of experience in the A/E design industry, including at least5 of those years coordinating multi-discipline A/E construction documents Extensive experience with specifications and project narratives Strong working knowledge of building codes and accessibility standards Experience conducting PDF-based reviews (Bluebeam preferred) Proficiency with Autodesk Revit and/or AutoCAD Working knowledge of MS Office, Teams, and Smartsheets Strong written and verbal communication skills Licensed Architect or Engineer preferred Ideal Candidate Profile We are looking for a professional who is: Highly observant with exceptional attention to detail Analytical and solution-oriented Organized, proactive, and assertive when necessary Diplomatic and respectful in communication Supportive and encouraging in mentoring others Self-motivated with a strong drive for excellence If you are ready to take a leadership role in elevating construction document quality within an integrated A/E firm, we would welcome the opportunity to connect with you. WHY CYNTERGY? Cyntergy is an acclaimed, highly regarded employer with a strong local Tulsa presence and national reach. We have a beautiful work facility, excellent compensation and benefits, and a professional team culture that actively supports personal development and diversity in the workplace. We offer flexible employee work schedules and work locations to give you the best opportunity to succeed while still balancing life outside the office with family and friends. WHAT'S NEXT If you're excited, we're excited! Just click the 'APPLY' button below and we'll be in touch soon with next steps. Our process usually encompasses a couple rounds of interviews and an opportunity to chat informally with a group of potential peers. EQUAL OPPORTUNITY EMPLOYER Cyntergy has a beautiful work facility, excellent compensation and benefits, a team culture that encourages personal development, is community oriented and supports volunteer work. We are an EEO employer PI8db72c7cc1ba-8514
Cannon Corp Description: You'll Come for a Job But You'll Stay for an Exciting Career! Engineering and Designing Reliable, Responsive, Solutions. SINCE 1976, CANNON has provided creative solutions to clients in the energy industry, water resources, public infrastructure, and commercial and residential development. We work hard. We play hard. We have fun. JOIN CANNON as a Regional Manager of Land Development in our SAN LUIS OBISPO office. San Luis Obispo is on the beautiful central coast of California, has scenic beaches, is surrounded by the wine country, and offers endless recreational opportunities. REGIONAL MANAGER OF LAND DEVELOPMENT JOB SUMMARY The Regional Manager of Land Development is a senior leadership opportunity to expand and guide Cannon's Land Development operations across the Central Coast. Reporting to the Director of Development, this position will oversee a diverse portfolio of residential, commercial, and mixed-use development projects, lead and mentor engineering teams, and drive business development efforts with private developers, landowners, and higher education institutions. This role may transition into the next step in leadership succession for Cannon's Development group. REGIONAL MANAGER OF LAND DEVELOPMENT JOB DUTIES Leads, mentors, and grows Cannon's Development team across Central Coast. Conducts business development activities, prepares and delivers proposals and presentations, and secures new development opportunities. Provides project management for multiple civil engineering land development projects from proposal through delivery, ensuring budgets, schedules, and quality standards are met. Communicates effectively with various departments, clients, and agencies. Manages and coordinates with various jurisdictional agencies to obtain approvals of improvement plans. Effectively manages quality assurance and quality control. Represents Cannon with professionalism and integrity in all clients, agency, and community interactions. Requirements: Bachelor's degree in civil engineering from an accredited college is required. California P.E. license. 15+ years' experience in civil engineering specifically pertaining to land development projects is required. 10+ years demonstrated experience supervising and successfully managing projects within the constraints of scope, schedule, budget, and performance requirements, providing technical oversight for projects and all related project phases and tasks, to include quality assurance reviews. Experience with business development and client management (obtaining new and repeat business). Maintains strong, active relationships across the Central Coast developer and builder community, leveraging industry connections to identify opportunities and strengthen client partnerships. Participates in Land Development organizations such as Building Industry Association (BIA). Proven ability to lead teams to success, including experience directly reviewing and managing employee performance, and mentoring a team of three or more direct reports. Proven expertise in land development design. Working knowledge of computer software programs used for civil engineering design (AutoCAD, Civil3D, AES, WSPG, Flowmaster, etc.). Proven experience in processing improvement plans with jurisdictional agencies. Comfortable with public speaking, including presenting to clients, agencies, and internal teams. WE OFFER competitive salaries, excellent benefits package, a hybrid work schedule, and an active and positive team building, work environment. Cannon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, age. Compensation details: 00 Yearly Salary PIb4cde80db1ca-0257
05/15/2026
Full time
Cannon Corp Description: You'll Come for a Job But You'll Stay for an Exciting Career! Engineering and Designing Reliable, Responsive, Solutions. SINCE 1976, CANNON has provided creative solutions to clients in the energy industry, water resources, public infrastructure, and commercial and residential development. We work hard. We play hard. We have fun. JOIN CANNON as a Regional Manager of Land Development in our SAN LUIS OBISPO office. San Luis Obispo is on the beautiful central coast of California, has scenic beaches, is surrounded by the wine country, and offers endless recreational opportunities. REGIONAL MANAGER OF LAND DEVELOPMENT JOB SUMMARY The Regional Manager of Land Development is a senior leadership opportunity to expand and guide Cannon's Land Development operations across the Central Coast. Reporting to the Director of Development, this position will oversee a diverse portfolio of residential, commercial, and mixed-use development projects, lead and mentor engineering teams, and drive business development efforts with private developers, landowners, and higher education institutions. This role may transition into the next step in leadership succession for Cannon's Development group. REGIONAL MANAGER OF LAND DEVELOPMENT JOB DUTIES Leads, mentors, and grows Cannon's Development team across Central Coast. Conducts business development activities, prepares and delivers proposals and presentations, and secures new development opportunities. Provides project management for multiple civil engineering land development projects from proposal through delivery, ensuring budgets, schedules, and quality standards are met. Communicates effectively with various departments, clients, and agencies. Manages and coordinates with various jurisdictional agencies to obtain approvals of improvement plans. Effectively manages quality assurance and quality control. Represents Cannon with professionalism and integrity in all clients, agency, and community interactions. Requirements: Bachelor's degree in civil engineering from an accredited college is required. California P.E. license. 15+ years' experience in civil engineering specifically pertaining to land development projects is required. 10+ years demonstrated experience supervising and successfully managing projects within the constraints of scope, schedule, budget, and performance requirements, providing technical oversight for projects and all related project phases and tasks, to include quality assurance reviews. Experience with business development and client management (obtaining new and repeat business). Maintains strong, active relationships across the Central Coast developer and builder community, leveraging industry connections to identify opportunities and strengthen client partnerships. Participates in Land Development organizations such as Building Industry Association (BIA). Proven ability to lead teams to success, including experience directly reviewing and managing employee performance, and mentoring a team of three or more direct reports. Proven expertise in land development design. Working knowledge of computer software programs used for civil engineering design (AutoCAD, Civil3D, AES, WSPG, Flowmaster, etc.). Proven experience in processing improvement plans with jurisdictional agencies. Comfortable with public speaking, including presenting to clients, agencies, and internal teams. WE OFFER competitive salaries, excellent benefits package, a hybrid work schedule, and an active and positive team building, work environment. Cannon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, age. Compensation details: 00 Yearly Salary PIb4cde80db1ca-0257
Cannon Corp Description: Step Into a Leadership Role and Shape What's Next. Engineering and Designing Reliable, Responsive, Solutions. Join Cannon as a Regional Manager of Land Development leading our Southern California operations from our Irvine office . This role is positioned as the next step in leadership succession for Cannon's Development group. As a Regional Manager, you will prepare for expanded leadership responsibilities and advancement into a senior leadership role as Director of Development. REGIONAL MANAGER OF LAND DEVELOPMENT JOB SUMMARY The Regional Manager of Land Development is a senior leadership opportunity to expand and guide Cannon's Land Development operations across LA County, Orange County, and the Inland Empire. Reporting to the Director of Development, this position will oversee a diverse portfolio of residential, commercial, and mixed-use development projects, lead and mentor engineering teams, and drive business development efforts with private developers, landowners, and higher education institutions. REGIONAL MANAGER OF LAND DEVELOPMENT JOB DUTIES Leads, mentors, and grows Cannon's Development team across LA County, Orange County, and the Inland Empire. Conducts business development activities, prepares and delivers proposals and presentations, and secures new development opportunities. Provides project management for multiple civil engineering land development projects from proposal through delivery, ensuring budgets, schedules, and quality standards are met. Communicates effectively with various departments, clients, and agencies. Manages and coordinates with various jurisdictional agencies to obtain approvals of improvement plans. Effectively manages quality assurance and quality control. Represents Cannon with professionalism and integrity in all clients, agency, and community interactions. Requirements: Bachelor's degree in civil engineering from an accredited college is required. California P.E. license. 15+ years' experience in civil engineering specifically pertaining to land development projects is required. 10+ years demonstrated experience supervising and successfully managing projects within the constraints of scope, schedule, budget, and performance requirements, providing technical oversight for projects and all related project phases and tasks, to include quality assurance reviews. Experience with business development and client management (obtaining new and repeat business). Maintains strong, active relationships across the Southern California developer and builder community, leveraging industry connections to identify opportunities and strengthen client partnerships. Participates in Land Development organizations such as BIA. Proven ability to lead teams to success, including experience directly reviewing and managing employee performance, and mentoring a team of three or more direct reports. Proven expertise in land development design. Working knowledge of computer software programs used for civil engineering design (AutoCAD, Civil3D, AES, WSPG, Flowmaster, etc.). Proven experience in processing improvement plans with jurisdictional agencies. Comfortable with public speaking, including presenting to clients, agencies, and internal teams. WE OFFER competitive salaries, excellent benefits package, a hybrid work schedule, and an active and positive team building, work environment. SINCE 1976, CANNON has provided creative solutions to clients in the energy industry, water resources, public infrastructure, and commercial and residential development. We work hard. We play hard. We have fun. Cannon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, age. Compensation details: 00 Yearly Salary PIbe76771d4fdb-0254
05/15/2026
Full time
Cannon Corp Description: Step Into a Leadership Role and Shape What's Next. Engineering and Designing Reliable, Responsive, Solutions. Join Cannon as a Regional Manager of Land Development leading our Southern California operations from our Irvine office . This role is positioned as the next step in leadership succession for Cannon's Development group. As a Regional Manager, you will prepare for expanded leadership responsibilities and advancement into a senior leadership role as Director of Development. REGIONAL MANAGER OF LAND DEVELOPMENT JOB SUMMARY The Regional Manager of Land Development is a senior leadership opportunity to expand and guide Cannon's Land Development operations across LA County, Orange County, and the Inland Empire. Reporting to the Director of Development, this position will oversee a diverse portfolio of residential, commercial, and mixed-use development projects, lead and mentor engineering teams, and drive business development efforts with private developers, landowners, and higher education institutions. REGIONAL MANAGER OF LAND DEVELOPMENT JOB DUTIES Leads, mentors, and grows Cannon's Development team across LA County, Orange County, and the Inland Empire. Conducts business development activities, prepares and delivers proposals and presentations, and secures new development opportunities. Provides project management for multiple civil engineering land development projects from proposal through delivery, ensuring budgets, schedules, and quality standards are met. Communicates effectively with various departments, clients, and agencies. Manages and coordinates with various jurisdictional agencies to obtain approvals of improvement plans. Effectively manages quality assurance and quality control. Represents Cannon with professionalism and integrity in all clients, agency, and community interactions. Requirements: Bachelor's degree in civil engineering from an accredited college is required. California P.E. license. 15+ years' experience in civil engineering specifically pertaining to land development projects is required. 10+ years demonstrated experience supervising and successfully managing projects within the constraints of scope, schedule, budget, and performance requirements, providing technical oversight for projects and all related project phases and tasks, to include quality assurance reviews. Experience with business development and client management (obtaining new and repeat business). Maintains strong, active relationships across the Southern California developer and builder community, leveraging industry connections to identify opportunities and strengthen client partnerships. Participates in Land Development organizations such as BIA. Proven ability to lead teams to success, including experience directly reviewing and managing employee performance, and mentoring a team of three or more direct reports. Proven expertise in land development design. Working knowledge of computer software programs used for civil engineering design (AutoCAD, Civil3D, AES, WSPG, Flowmaster, etc.). Proven experience in processing improvement plans with jurisdictional agencies. Comfortable with public speaking, including presenting to clients, agencies, and internal teams. WE OFFER competitive salaries, excellent benefits package, a hybrid work schedule, and an active and positive team building, work environment. SINCE 1976, CANNON has provided creative solutions to clients in the energy industry, water resources, public infrastructure, and commercial and residential development. We work hard. We play hard. We have fun. Cannon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, age. Compensation details: 00 Yearly Salary PIbe76771d4fdb-0254
Cannon Corp Description: You'll Come for a Job But You'll Stay for an Exciting Career! Engineering and Designing Reliable, Responsive, Solutions. SINCE 1976, CANNON has provided creative solutions to clients in the energy industry, water resources, public infrastructure, and commercial and residential development. We work hard. We play hard. We have fun. JOIN CANNON as a CIVIL SENIOR PRINCIPAL ENGINEER LAND DEVELOPMENT in IRVINE. Irvine offers warm weather, beautiful scenery, and is a top bicycling city with miles of on-road bicycle lanes and mountain bike trails. It is one of the safest communities and the public schools have consistently ranked among the best in California. CIVIL SENIOR PRINCIPAL ENGINEER LAND DEVELOPMENT JOB SUMMARY The Civil Senior Principal Engineer provides daily supervision, coordination, technical support, and training to engineers and designers. This role is responsible for project management, budgeting oversight, mentoring, leading, and managing talented staff, preparing engineering reports and analyses, design and preparation of plans, specifications, and cost estimates for a variety of clients and great projects (residential / commercial and mixed-use development) for land development projects in the Inland Empire. This position offers a clear path to leadership within the Development Business Unit, with a trajectory toward a Regional Manager role. The ideal candidate will gain hands-on experience in high-impact projects, preparing them for greater responsibilities and strategic decision-making. As a key player in the team, this role provides opportunities to develop leadership skills, drive business growth, and contribute to the long-term success of the organization. Candidates who excel in this position will be well-positioned for future advancement into a senior leadership role. CIVIL SENIOR PRINCIPAL ENGINEER LAND DEVELOPMENT JOB DUTIES Concurrently manages a variety of civil engineering land development projects. Establishes and fosters client relations and develops proposals and budgets. Participates in professional and/or technical organizations. Uses technical knowledge to design plans for grading, drainage, water quality (SUSMPs, LIDs, WQMPs and /or SWPPPs), utility, street, off-site improvements, sanitary sewers, and water lines and provide construction assistance / support services. Analyzes and recommends solutions to complex drainage problems. Communicates effectively with various departments, clients, and agencies. Mentors, directs, manages, and supervises the design associates on technical matters and procedures and acts as a technical and management resource to staff. Effectively manages quality assurance and quality control. Ensures projects are delivered on schedule and within scope and budget. Manages and coordinates with various jurisdictional agencies to obtain approvals of improvement plans. Actively involved in business development and expanding opportunities in the Inland Empire area. Requirements: Bachelor's degree in civil engineering from an accredited college. California P.E. license is required. 15+ years' experience in civil engineering specifically pertaining to land development projects. 5+ years demonstrated experience supervising and successfully managing projects within the constraints of scope, schedule, budget, and performance requirements, providing technical oversight for projects and all related project phases and tasks, to include quality assurance reviews. Participates in Land Development organizations like BIA, HBA, etc. is a plus. Proven ability to lead teams to success, including past experience directly reviewing and managing employee performance, and mentoring a team of three or more direct reports. Proven expertise in land development design. Proven experience in processing improvement plans with jurisdictional agencies in the Inland Empire. Highly proficient with code principles and able to convey them to others. Experience with business development and client management. Experience in hydrologic / hydraulic analyses a plus. Working knowledge of computer software programs used for civil engineering design (AutoCAD, Civil3D, AES, WSPG, Flowmaster, etc.). Experience in business development (obtaining new and repeat business). WE OFFER competitive salaries, excellent benefits package, a hybrid work schedule, and an active and positive team building, work environment. Cannon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, age. Compensation details: 00 Yearly Salary PI21a6da9297b5-0305
05/13/2026
Full time
Cannon Corp Description: You'll Come for a Job But You'll Stay for an Exciting Career! Engineering and Designing Reliable, Responsive, Solutions. SINCE 1976, CANNON has provided creative solutions to clients in the energy industry, water resources, public infrastructure, and commercial and residential development. We work hard. We play hard. We have fun. JOIN CANNON as a CIVIL SENIOR PRINCIPAL ENGINEER LAND DEVELOPMENT in IRVINE. Irvine offers warm weather, beautiful scenery, and is a top bicycling city with miles of on-road bicycle lanes and mountain bike trails. It is one of the safest communities and the public schools have consistently ranked among the best in California. CIVIL SENIOR PRINCIPAL ENGINEER LAND DEVELOPMENT JOB SUMMARY The Civil Senior Principal Engineer provides daily supervision, coordination, technical support, and training to engineers and designers. This role is responsible for project management, budgeting oversight, mentoring, leading, and managing talented staff, preparing engineering reports and analyses, design and preparation of plans, specifications, and cost estimates for a variety of clients and great projects (residential / commercial and mixed-use development) for land development projects in the Inland Empire. This position offers a clear path to leadership within the Development Business Unit, with a trajectory toward a Regional Manager role. The ideal candidate will gain hands-on experience in high-impact projects, preparing them for greater responsibilities and strategic decision-making. As a key player in the team, this role provides opportunities to develop leadership skills, drive business growth, and contribute to the long-term success of the organization. Candidates who excel in this position will be well-positioned for future advancement into a senior leadership role. CIVIL SENIOR PRINCIPAL ENGINEER LAND DEVELOPMENT JOB DUTIES Concurrently manages a variety of civil engineering land development projects. Establishes and fosters client relations and develops proposals and budgets. Participates in professional and/or technical organizations. Uses technical knowledge to design plans for grading, drainage, water quality (SUSMPs, LIDs, WQMPs and /or SWPPPs), utility, street, off-site improvements, sanitary sewers, and water lines and provide construction assistance / support services. Analyzes and recommends solutions to complex drainage problems. Communicates effectively with various departments, clients, and agencies. Mentors, directs, manages, and supervises the design associates on technical matters and procedures and acts as a technical and management resource to staff. Effectively manages quality assurance and quality control. Ensures projects are delivered on schedule and within scope and budget. Manages and coordinates with various jurisdictional agencies to obtain approvals of improvement plans. Actively involved in business development and expanding opportunities in the Inland Empire area. Requirements: Bachelor's degree in civil engineering from an accredited college. California P.E. license is required. 15+ years' experience in civil engineering specifically pertaining to land development projects. 5+ years demonstrated experience supervising and successfully managing projects within the constraints of scope, schedule, budget, and performance requirements, providing technical oversight for projects and all related project phases and tasks, to include quality assurance reviews. Participates in Land Development organizations like BIA, HBA, etc. is a plus. Proven ability to lead teams to success, including past experience directly reviewing and managing employee performance, and mentoring a team of three or more direct reports. Proven expertise in land development design. Proven experience in processing improvement plans with jurisdictional agencies in the Inland Empire. Highly proficient with code principles and able to convey them to others. Experience with business development and client management. Experience in hydrologic / hydraulic analyses a plus. Working knowledge of computer software programs used for civil engineering design (AutoCAD, Civil3D, AES, WSPG, Flowmaster, etc.). Experience in business development (obtaining new and repeat business). WE OFFER competitive salaries, excellent benefits package, a hybrid work schedule, and an active and positive team building, work environment. Cannon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, age. Compensation details: 00 Yearly Salary PI21a6da9297b5-0305
American House Senior Living Communities
Jenison, Michigan
Wellness Director Position Summary:The Wellness Director plays an integral role in upholding American Houses mission to enrich the lives of those we serve. Our Wellness Directors supervise all Wellness team members. This is a leadership position within the community and serves as manager on duty in the absence of the Executive Director.Wellness Director Duties/Responsibilities:Overall supervision of all Wellness team members, including but not limited to training, performance management, coaching, motivating, and evaluating.Overall implementation, delivery, and coordination of resident services at the community. Directly supervises all employees of the Wellness department.Carries out supervisory responsibilities in accordance with American House's policies and procedures. The responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Coordinate, along with the Executive Director, family/resident care conferences and serve as a direct liaison between residents, families, and staff.Assess/evaluate potential residents for Assisted Living/Memory Care level of care utilizing assessment tool. This may involve assessing/evaluating potential residents in their home or another healthcare setting; must be able to drive to location and perform assessment/evaluation professionally and timely if necessary.Ensure compliance with all state regulatory requirements including mandatory reporting to State Regulatory Body.Ensure that all incident reports are completed, filed, and that follow-up is conducted appropriately.Ensure that all staff follows established safety regulations, including fire protection, infection control, blood borne pathogens, hazardous waste, and quality assurance programs.Ensure compliance of the Medication Aide program via supervision, delegation, training, and ongoing competency checks, where applicable.Provides oversight with medication management to assure eMAR's are correct and that the residents receive medications timely and accurately.Provides marketing support within the community by participating in tours and discussions with potential residents and their families about clinical needs of the prospect.Work in conjunction with Residents' attending Physician to make certain highest quality of service is being providedMaintain high level confidentiality of all information related to the roleInvestigate all complaints, grievances, and incidents, and work with the Executive Director concerning appropriate responses and corrective actions.Creates positive employee relations through staff appreciation programs, recognition of excellent performance, and retention through regular feedback systems and promotional incentive programs.Monitor licensure and certification compliance for all Wellness staff.Provide written and oral reports to the Executive Director and Regional Wellness Director concerning the operation of the Wellness Department.Lead coordination of health care services with other third-party providers to ensure continuity of care.Submit recommendations to the Executive Director for budget, equipment, and supplies.Ensure adequate supplies and equipment is available to meet the day-to-day operational needs of the Wellness Department.Wellness Director Required Skills/Abilities:3 years of management experience in healthcare or service-related settingPhysiological and psychological knowledge related to gerontologyWellness Director Preferred Skill/Abilities:Experience working with SeniorsWellness Director Education and Requirements:Licensed Practical Nurse or Registered NursingBachelor of Science in Nursing (BSN) Degree preferredMust pass a pre-employment background check, drug screen, TB test and physical
05/05/2026
Full time
Wellness Director Position Summary:The Wellness Director plays an integral role in upholding American Houses mission to enrich the lives of those we serve. Our Wellness Directors supervise all Wellness team members. This is a leadership position within the community and serves as manager on duty in the absence of the Executive Director.Wellness Director Duties/Responsibilities:Overall supervision of all Wellness team members, including but not limited to training, performance management, coaching, motivating, and evaluating.Overall implementation, delivery, and coordination of resident services at the community. Directly supervises all employees of the Wellness department.Carries out supervisory responsibilities in accordance with American House's policies and procedures. The responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Coordinate, along with the Executive Director, family/resident care conferences and serve as a direct liaison between residents, families, and staff.Assess/evaluate potential residents for Assisted Living/Memory Care level of care utilizing assessment tool. This may involve assessing/evaluating potential residents in their home or another healthcare setting; must be able to drive to location and perform assessment/evaluation professionally and timely if necessary.Ensure compliance with all state regulatory requirements including mandatory reporting to State Regulatory Body.Ensure that all incident reports are completed, filed, and that follow-up is conducted appropriately.Ensure that all staff follows established safety regulations, including fire protection, infection control, blood borne pathogens, hazardous waste, and quality assurance programs.Ensure compliance of the Medication Aide program via supervision, delegation, training, and ongoing competency checks, where applicable.Provides oversight with medication management to assure eMAR's are correct and that the residents receive medications timely and accurately.Provides marketing support within the community by participating in tours and discussions with potential residents and their families about clinical needs of the prospect.Work in conjunction with Residents' attending Physician to make certain highest quality of service is being providedMaintain high level confidentiality of all information related to the roleInvestigate all complaints, grievances, and incidents, and work with the Executive Director concerning appropriate responses and corrective actions.Creates positive employee relations through staff appreciation programs, recognition of excellent performance, and retention through regular feedback systems and promotional incentive programs.Monitor licensure and certification compliance for all Wellness staff.Provide written and oral reports to the Executive Director and Regional Wellness Director concerning the operation of the Wellness Department.Lead coordination of health care services with other third-party providers to ensure continuity of care.Submit recommendations to the Executive Director for budget, equipment, and supplies.Ensure adequate supplies and equipment is available to meet the day-to-day operational needs of the Wellness Department.Wellness Director Required Skills/Abilities:3 years of management experience in healthcare or service-related settingPhysiological and psychological knowledge related to gerontologyWellness Director Preferred Skill/Abilities:Experience working with SeniorsWellness Director Education and Requirements:Licensed Practical Nurse or Registered NursingBachelor of Science in Nursing (BSN) Degree preferredMust pass a pre-employment background check, drug screen, TB test and physical
River's Edge Hospital and Clinic
Saint Peter, Minnesota
MLS - Baylor shift, Overnights Location 1900 N SUNRISE DR, Saint Peter, MN, 56082, United States Base Pay $33.32 - $44.07 / Hour Job Category LABORATORY SERVICES Employee Type Non-Exempt Description Responsibilities: Perform diagnostic laboratory procedures that provide timely and accurate test results for providers use in appropriately diagnosing and treating patients. Participate in our Laboratory's Quality Assurance Plan. Maintain a high level of customer satisfaction by practicing River's Edge Hospital's Standards of Behavior. Understanding that the clinical Lab exists to service patients. Showing initiative and/or cooperation to maintain work flow. Participating in teamwork. Wear a Vocera every day for your whole shift to effectively communicate with other departments and your co-workers. Recognizing testing and lab priorities and act accordingly. Exercising good judgment in non-routine situations. Communicating effectively (orally and in writing) with other workers, supervisors, patients, and the public. Communicating test results, normal ranges and specimen requirements. Answering inquires about test results, methods, specificity, sensitivity, and specific factors that can influence test results. Seeking assistance or clarification when needed: accepting constructive criticism. Adhering to federal and state laws, regulations, and guidelines. (OSHA, CLIA) Adapting to changes in practice, accepting and implementing approved changes and learning new tasks. Taking responsibility for one's own career development, seeking out and participating in appropriate continuing education. Managing stress and resolve conflicts. Perform EKGs. (Mortara ELI 380) EKG Rhythm Strip-Lead II when ordered by the provider. Right sided EKG when ordered by provider. Pediatric EKGs. Perform only those waived, moderate, and/or high complexity tests that are authorized by the Lab Manager and require a degree skill commensurate with the individual's education, training or experience and technical abilities. Follow the Lab's procedures for specimen handling and processing, test analyses, reporting and maintaining records of patient test results. Properly identify and collect adequate specimens for laboratory testing via the following collection processes: Venipuncture Capillary collection Arterial collection (Radial only) Participate in proficiency testing program. Adhere to the Laboratory's quality control policy and procedures; document all quality control activities, instruments and procedure calibrations and maintenance performed. Follow the Lab's established polices and procedures whenever test systems are not within the Lab's established acceptable levels of performance. Be capable of identifying problems that may adversely affect test performance or reporting of test results and either must correct the problem or immediately notify the Lab Manager, Senior Lab Tech, Technical Supervisor, or Clinical Consultant. Document all corrective actions taken when test systems deviate from the Lab's established performance specifications. Possess a working knowledge of reagent stability and storage. Is knowledgeable and adheres to Patient Bill of Rights and hospital policies relating to privacy, confidentiality and respect (HIPAA). Is knowledgeable in and follows and promotes facility policies and procedures including, but not limited to Infection Control, Safety, Quality Assurance, Lab's Chemical Hygiene Program, etc. Must be flexible with sharing scheduled weekends, holidays, evening shift, and overnight scheduled shift. Is willing to serve on facility committees when asked to do so (Employee Safety Committee). Is willing to participate in CQI and other lab projects. Must be flexible with sharing training duties for new employees and MLT/MLS students with other Lab personnel when requested to do so. Must be trained and certified to collect Urine Drug Screens for DOT and Non-DOT employees. Requirements Have earned a Bachelor Degree in Medical Laboratory Science (MLS) from an accredited institution or any Biologic Science or Chemistry Degree, and must be certified by ASCP or equivalent. If not already certified, new graduates must be eligible obtain MLS Certification within one year of employment. Must be certified with one of the following: ASCP, HEW, HHS, ASMT. Must be able to travel to other work sites as needed with own transportation. Certified in Basic Life Support (BLS) or will be certified within six months of hire through the American Heart Association. Summary Baylor Shift - Weekend Only We have one full-time position working weekend only, 72 hours per two weeks but receiving pay for 80 hours. 12 hour shift overnights ; working every Friday, Saturday, and Sunday and weekend holidays. Compensation details: 33.32-44.07 Hourly Wage PI5-
05/01/2026
Full time
MLS - Baylor shift, Overnights Location 1900 N SUNRISE DR, Saint Peter, MN, 56082, United States Base Pay $33.32 - $44.07 / Hour Job Category LABORATORY SERVICES Employee Type Non-Exempt Description Responsibilities: Perform diagnostic laboratory procedures that provide timely and accurate test results for providers use in appropriately diagnosing and treating patients. Participate in our Laboratory's Quality Assurance Plan. Maintain a high level of customer satisfaction by practicing River's Edge Hospital's Standards of Behavior. Understanding that the clinical Lab exists to service patients. Showing initiative and/or cooperation to maintain work flow. Participating in teamwork. Wear a Vocera every day for your whole shift to effectively communicate with other departments and your co-workers. Recognizing testing and lab priorities and act accordingly. Exercising good judgment in non-routine situations. Communicating effectively (orally and in writing) with other workers, supervisors, patients, and the public. Communicating test results, normal ranges and specimen requirements. Answering inquires about test results, methods, specificity, sensitivity, and specific factors that can influence test results. Seeking assistance or clarification when needed: accepting constructive criticism. Adhering to federal and state laws, regulations, and guidelines. (OSHA, CLIA) Adapting to changes in practice, accepting and implementing approved changes and learning new tasks. Taking responsibility for one's own career development, seeking out and participating in appropriate continuing education. Managing stress and resolve conflicts. Perform EKGs. (Mortara ELI 380) EKG Rhythm Strip-Lead II when ordered by the provider. Right sided EKG when ordered by provider. Pediatric EKGs. Perform only those waived, moderate, and/or high complexity tests that are authorized by the Lab Manager and require a degree skill commensurate with the individual's education, training or experience and technical abilities. Follow the Lab's procedures for specimen handling and processing, test analyses, reporting and maintaining records of patient test results. Properly identify and collect adequate specimens for laboratory testing via the following collection processes: Venipuncture Capillary collection Arterial collection (Radial only) Participate in proficiency testing program. Adhere to the Laboratory's quality control policy and procedures; document all quality control activities, instruments and procedure calibrations and maintenance performed. Follow the Lab's established polices and procedures whenever test systems are not within the Lab's established acceptable levels of performance. Be capable of identifying problems that may adversely affect test performance or reporting of test results and either must correct the problem or immediately notify the Lab Manager, Senior Lab Tech, Technical Supervisor, or Clinical Consultant. Document all corrective actions taken when test systems deviate from the Lab's established performance specifications. Possess a working knowledge of reagent stability and storage. Is knowledgeable and adheres to Patient Bill of Rights and hospital policies relating to privacy, confidentiality and respect (HIPAA). Is knowledgeable in and follows and promotes facility policies and procedures including, but not limited to Infection Control, Safety, Quality Assurance, Lab's Chemical Hygiene Program, etc. Must be flexible with sharing scheduled weekends, holidays, evening shift, and overnight scheduled shift. Is willing to serve on facility committees when asked to do so (Employee Safety Committee). Is willing to participate in CQI and other lab projects. Must be flexible with sharing training duties for new employees and MLT/MLS students with other Lab personnel when requested to do so. Must be trained and certified to collect Urine Drug Screens for DOT and Non-DOT employees. Requirements Have earned a Bachelor Degree in Medical Laboratory Science (MLS) from an accredited institution or any Biologic Science or Chemistry Degree, and must be certified by ASCP or equivalent. If not already certified, new graduates must be eligible obtain MLS Certification within one year of employment. Must be certified with one of the following: ASCP, HEW, HHS, ASMT. Must be able to travel to other work sites as needed with own transportation. Certified in Basic Life Support (BLS) or will be certified within six months of hire through the American Heart Association. Summary Baylor Shift - Weekend Only We have one full-time position working weekend only, 72 hours per two weeks but receiving pay for 80 hours. 12 hour shift overnights ; working every Friday, Saturday, and Sunday and weekend holidays. Compensation details: 33.32-44.07 Hourly Wage PI5-
Customer Accounts Advisor The salary range for this role is $14.00 to $14.50 per hour / annually . This position is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes : Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting . We may ultimately pay more or less than the posted range, and the range may be modified in the future . An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Benefits vary based on FT and PT employment status.
03/25/2026
Full time
Customer Accounts Advisor The salary range for this role is $14.00 to $14.50 per hour / annually . This position is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes : Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting . We may ultimately pay more or less than the posted range, and the range may be modified in the future . An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Benefits vary based on FT and PT employment status.
Customer Accounts Advisor The salary range for this role is $12.25 to $13.00 per hour . This position is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes : Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting . We may ultimately pay more or less than the posted range, and the range may be modified in the future . An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Benefits vary based on FT and PT employment status.
03/25/2026
Full time
Customer Accounts Advisor The salary range for this role is $12.25 to $13.00 per hour . This position is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes : Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting . We may ultimately pay more or less than the posted range, and the range may be modified in the future . An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. Benefits vary based on FT and PT employment status.
