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BUILD A BETTER CAREER WITH MSC Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates. Requisition ID :20252 Employment Type :Full Time Job Category :Customer Service/Support Work Location : Sheboygan, WI BRIEF POSITION SUMMARY: The Onsite Service Specialist is a critical MSC role. The specialist is located at a large strategic account(s) and supports the customer facility. This associate will be expected to offer excellent service to drive long-term customer satisfaction. Responsibilities will include assisting our customers with procurement and order placement and managing our MSC ControlPoint Solutions (Vending, VMI, Crib) to drive the MSC value with these customers. DUTIES and RESPONSIBILITIES: Excellent Customer Service skills required to assist in customer order placement, quoting, sourcing, and identification, collection, and logging of all available Cost Savings Statistics. Manages the MSC ControlPoint Solutions -which could include standard Vendor Managed Inventory, Vending, or Storeroom management programs and may require ordering, product put away and optimization. Determines optimal sourcing strategy for key customer projects which may require collaborating with the Category Team in order to support MSC's mission to drive savings and improve the customer's shop floor. Participation and engagement in customer plant and/or production meetings, strategic initiative projects, Lean/Six Sigma events. Collaborates with the account team to maximize customer satisfaction and future projects Resolves on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Consults with other associates and strategic suppliers to locate the most effective sources of information. Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available. Communicates customer concerns to management to ensure effective and lasting problem resolution. Works closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training. Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose. Participation in special projects and performs additional duties as required. INDICATES ESSENTIAL DUTIES To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. EDUCATION and EXPERIENCE: A High School Diploma or the equivalent experience is required. College degree preferred. 2+ years inbound/ outbound telephone sales, outside sales, storeroom or inventory management, or customer service experience required. Industry experience preferred. Relevant Military experience a plus. Metalworking knowledge and experience is a plus but not always required. SKILLS: Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required. Excellent problem-solving skills are required. Excellent customer service and sales skills are required. Excellent oral and written communications skills are also required. Working Industrial knowledge preferred. (add sales competency verbiage) OTHER REQUIREMENTS: A valid driver's license and the ability to travel up to 10% of the time may be required. Ability to lift items of up to 50 pounds required as needed. A valid driver's license is required This position may require access to International Traffic in Arms Regulations Information ("ITAR") and/or Controlled Unclassified Information ("CUI"). Compensation starting at $19.62 - $30.60 per hour depending on candidate location and experience. The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change. Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time. This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position. WHY MSC? People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. OUR COMMITMENT TO YOU Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits. You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known. PandoLogic. Category:Installation & Maintenance,

About Primient Primient is a century old company with an entrepreneurial spirit. We are a leading producer of food and industrial ingredients made from plant-based, renewable sources. We deliver value through deep technical, commercial, and operational excellence that is backed by our long-standing corn wet milling heritage. Wherever we are in the process, from field to customer, our priorities are focused on ensuring we produce the safest, highest quality products through practices that uphold both our responsibility and commitments to the challenge and drive for excellence, our people and our planet. We are a privately held company with locations across the US, Mexico, Poland, and Brazil. We're investing in our plants and people to unlock our potential in the industrial and food sectors. Guided by our values of Safety, Excellence, Integrity, and Growth, we're focused on growing our business, our reputation, and the career of every teammate. Job Description Primient is a global provider of ingredients and solutions to the food, beverage and other industries, operating from more than 30 locations around the world. Through large scale, efficient manufacturing plants, Primient turns raw materials into distinctive, high quality ingredients. These ingredients and solutions add taste, texture, nutrition and increased functionality to products that millions of people around the world use or consume every day. We are the secret ingredient to Make Food Extraordinary in some of the world's best loved brands. Role purpose The Technician's responsibilities include m aintenance, calibration and troubleshooting of field instrumentation devices for process equipment. Employees may be assigned to perform any task in the Plant which they can perform safely. Main accountabilities Process Control or Electric and Instrumentation (E&I) Technician Specific Skills Must have demonstrated mechanical/electrical knowledge to analyse and solve problems on various process instrumentation and switchgear. Must be able to inspect used parts to determine changes in performance using VOM, oscilloscope, signal generator, rules, callipers, multimeter, feeler gauges and other measuring instruments Must have prior experience in instrument calibrations and documentation in ISO 9000 or FDA facility Must have demonstrated proficiency in at least five of the following areas. Documenting calibrators PLC ladder logic diagrams Configuration and calibration with HART communicator Troubleshooting of 460V 3 Phase electrical switchgear Troubleshooting motor control circuits Troubleshooting 4-20mA instrument control loops Maintenance and calibration of process analyzers including continuous emissions monitors Rebuilding control valves Calibration of level transmitters DCS interface (Foxboro control system) Basic Job Skills Ability to obey all safety rules and identify and correct potential safety problems Strong mechanical aptitude, knowledge of tools and equipment Must be able to use precision-measuring and testing instruments in performance of mechanical and electrical repairs and preventive maintenance Follow SOP?s and/or PM task instruction sets Ability to troubleshoot instrumentation, equipment/systems as required Maintain instrument maintenance and calibration on assigned machines Dismantle instrumentation to gain access to and remove/replace defective parts Identify and implement solutions to recurring instrument problems Repair and maintain all plant instrumentation in accordance with diagrams, sketches, maintenance and repair manuals, and manufacturer?s specifications Must be able to interface with CMMS (Computerized Maintenance Management System) to review work orders, create work orders, input parts and labor used on work orders, look up spare parts and identify storeroom location, and complete work orders (electronically) Ability to provide preventive maintenance to instrumentation, including process analyzers Ability to identify and order repair parts using from multiple sources, including vendor drawings and direct contact with manufacturers Perform routine work as scheduled or as time permits and performing preventive maintenance activities as time permits Ability to work both in a team environment and individually as required Communicate and work with other groups (process engineers, production technicians, quality control) as necessary to promote efficiency in problem solving and work scheduling Communicate with production prior to starting a job and when job is completed Ability to clearly communicate information to team members Required to clean up after jobs are completed. Perform housekeeping as required in shops and in plant Must be able to identify need and request engineering/vendor assistance as required Assist Mechanical technicians as needed/as asked Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Successful candidates must pass a pre-employment physical and drug test. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands and fingers, handle or feel; reach with hands and arms; climb or balance; work from heights, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 55 pounds without assistance. Specific vision abilities required by this job include close vision, and ability see color and adjust focus. Total Rewards Starting pay of $43.48/hr + overtime with opportunity to advance with our pay for skill system. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: • Competitive Pay • Multiple Healthcare plan choices • Dental and vision insurance • A 401(k) plan with company and matching contributions • Short- and Long-Term Disability • Life, AD&D, and Voluntary Insurance plans • Paid holidays & vacation • Floating days off • Parental leave for new parents • Employee resource groups • Learning & development programs • Fun culture where you have an opportunity in shaping our future Career Path & Culture Primient is committed to a workplace that is all in - ensuring everyone has the opportunity to develop and shape a career that matters in an open culture which embraces equity, diversity and belonging. We challenge old ways of thinking; and encourage employee voices to be a guiding force for ongoing learning. Primient supports a culture of inclusion that respects individual strengths, views, and experiences. We believe our differences make better decisions, drive excellence, and deliver better business results. Primient employees experience autonomy and accountability in their role. Here, employees control their destiny as there is opportunity for career growth and pathways outside the norm. Diversity, Equity, Inclusion & Belonging We are believers in the power of difference. We strive to represent the communities in which we operate and to provide an inclusive, welcoming environment for all. We want Primient to be a place where every employee feels they belong and knows they are seen, heard, valued and safe to speak up. Our aspiration is to unlock the full potential in diverse perspectives, while offering everyone an equal chance to grow, Primient is an equal opportunity employer, committed to the strength of an inclusive workforce. California Consumer Privacy Act ("CCPA") The Company is committed to complying with the California Consumer Privacy Act ("CCPA") and all data privacy and laws in the jurisdictions in which it recruits and hires employees. We collect the following categories of personal information for the purpose of hiring the best qualified applicants and to comply with applicable employment laws: Name and contact information; Job preference and work availability; Social Security Number and/or other identification information; Education and qualifications; Employment history and experience; Military service; Reference and background check information, including relevant criminal history and credit history; Social media information; Pre-employment test results; Post-offer medical examination information and results, including drug test results; Voluntary self-disclosure information regarding minority, veteran, and disability status; and Information provided by you during the hiring process.