6 jobs found

Description: Here at North Easton Savings Bank, we exist to invest our time and resources locally and to improve the quality of living, working and raising a family in each of the communities we serve. Our Retail Division is the cornerstone of what makes banking with NESB different. Deeply rooted within our communities, we strive to deliver exceptional customer service while forming lasting and meaningful relationships with our customers and community partners through our service-focused model. We take great pride in being recognized as a Top Place to Work. Our commitment to growth and innovation extends well beyond the communities we serve and the products and services we offer. Whether you are a seasoned professional or just starting out, by joining the NESB team today , you're taking a step towards investing in your tomorrow . Shop Local. Bank Local. Work Local. Position Summary: As a Relationship Banker II , you will play a key role in shaping the customer experience by leveraging your knowledge of deposit and consumer loan products. This position offers you the opportunity to develop leadership skills and take on increased responsibilities in branch operations. You will not only be a trusted advisor to customers but also an essential part of the team, building lasting relationships through financial education and personalized solutions. This is the perfect opportunity for someone looking to take the next step in their banking career while contributing to the success of the branch and the satisfaction of customers. What you will do: In this role, you'll take ownership of the branch in the absence of the Assistant Branch Manager or Branch Manager, ensuring smooth operations and exceptional service. Your ability to build lasting relationships and collaborate with colleagues will be key to driving success and exceeding goals. Every day you can expect to: Cultivate Relationships: Greet and engage customers with warmth and professionalism, actively listening to their needs and offering tailored financial solutions. Drive Success: Work collaboratively with your team to meet and exceed customer service and sales goals, while maintaining the highest standards of service. Problem-Solve and Innovate: Develop strong, trusting relationships by addressing customer issues with a proactive and solution-oriented approach. Mentor and Lead: Support the development of junior bankers and Relationship Banker I's, providing guidance and training to help them succeed in their roles. Operational Excellence: Contribute to key operational tasks including audits, cash settlements, ATM management, and reporting, ensuring the branch operates efficiently and securely. Make a Lasting Impact: Deepen customer relationships by identifying opportunities to offer additional bank products and services, contributing to both individual and branch-wide growth. Requirements: To thrive in this role, you'll need: A high school diploma or equivalent (college coursework or degree preferred). 3-5 years of proven success in a customer-focused banking role. This role is ideal for someone who is currently a head teller seeking to develop their skills within Bank Operations. A passion for customer service, with the ability to build rapport and trust quickly. Strong communication, interpersonal, and sales skills that allow you to connect with customers and team members alike. A mindset of continuous growth, with a desire to take on leadership responsibilities and learn new skills. Exceptional attention to detail, organization, and commitment to accuracy. The ability to maintain confidentiality and act with the utmost integrity. Availability to work a rotating schedule from Monday through Saturday, supporting both your team and our customers. Physical Demands: This position is an office-based position in terms of physical demand. Employees are expected to be able to operate their fingers and hands to perform functions such as typing, writing, and filing. Employees must also be able to move throughout the office with ease while also being able to sit for extended periods of time. Employees must be able to see and hear in an office setting that does include much noise going on around one's workspace. While this job is mainly clerical, there are instances in which employees must be able to transport up to 20 pounds. Note The above is a description of the ordinary duties of the position. It should be expected that from time-to-time other duties (both related and unrelated to the above) may be assigned and are therefore required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. North Easton Savings Bank is dedicated to being an equal opportunity workplace. To reach and maintain this goal, the Bank strictly prohibits harassment and discrimination based on gender, sex, race, ethnic background, age, physical disability, mental disability, and anything else protected by law. North Easton Savings Bank welcomes diversity and we believe that diversity is the root of successful teams and an overall successful workplace. NESB123 PIba2d33eeff53-9551

Customer Service Assistant I (CSA) Float Department: Branch Administration Reports to: Branch Manager/Assistant Branch Manager Supervises: None Status: Full-Time / Non-exempt / Onsite only Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Customer Service Assistant I (CSA) Float: The incumbent performs a variety of teller and customer service duties as needed. Is highly proficient in the processing of teller transactions, and able to complete basic customer service related tasks such as opening routine checking, savings and certificate of deposit accounts, processing account maintenance, etc. Working within established guidelines, policies and procedures, the individual will sell and service all deposit accounts, handle various customer inquiries and provide prompt problem resolution. Strong knowledge of the Bank's various deposit and electronic banking products and services is required. Using needs-based sales techniques, uncovers referral opportunities and recommends appropriate products and service to meet customers' needs. Job Requirements for the Customer Service Assistant I (CSA) Float: Minimum of one year of teller or customer service banking experience in a branch or call center environment. Strong sales, service, interpersonal and communication skills. Interacts well with others and enjoys working with a variety of people in a team environment. Strong organizational, technical and computer skills. Adapts well to change and is able to effectively multitask. Strong knowledge of teller and customer service processes, policies, guidelines and procedures. Satisfactory product knowledge of banking products and service with ability for further development. Specific Job Functions for the Customer Service Assistant I (CSA) Float: Highly proficient in the processing of various teller transactions and routine customer service-related tasks and functions. Able to identify cross sell opportunities and respond to various customers' inquiries to recommend appropriate products or solutions to meet their needs. Able to open basic deposit accounts, assist with electronic banking inquiries, services and functionality, complete account maintenance and make referrals to other lines of business, etc. Maintain and balance a cash drawer accurately and efficiently. Provide a high level of service to customers, coworkers and team members. Understand and follow various policies, guidelines and procedures including security, compliance and operations. Participate in on-going job related training programs including but not limited to sales, service, compliance and product knowledge. May float to another local branch to cover staffing if needed. Performs additional duties as required. This Job Description for the Customer Service Assistant I (CSA) Float describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. Our generous benefits are listed on our website: Partners.Bank/about/careers/ PI892757b8ab11-6548

Customer Service Assistant I (CSA) Department: Branch Administration Reports to: Branch Manager/Assistant Branch Manager Supervises: None Status: Full-Time / Non-exempt / Onsite only Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Customer Service Assistant I (CSA): Perform a variety of teller and customer service duties as needed. Highly proficient in the processing of teller transactions, and able to complete basic customer service-related tasks such as opening routine checking, savings and certificate of deposit accounts, processing account maintenance, etc. Work within established guidelines, policies and procedures, the CSA will sell and service all deposit accounts, handle various customer inquiries and provide prompt problem resolution. Strong knowledge of the Bank's various deposit and electronic banking products and services is required. Use needs-based sales techniques, uncovers referral opportunities and recommends appropriate products and service to meet customers' needs. Job Requirements for the Customer Service Assistant I (CSA): Minimum of one year of teller or customer service banking experience in a branch or call center environment. Strong sales, service, interpersonal and communication skills. Interact well with others and enjoys working with a variety of people in a team environment. Strong organizational, technical and computer skills. Adapt well to change and is able to effectively multitask. Strong knowledge of teller and customer service processes, policies, guidelines and procedures. Satisfactory product knowledge of banking products and service with ability for further development. Specific Job Functions for the Customer Service Assistant I (CSA): Highly proficient in the processing of various teller transactions and routine customer service related tasks and functions. Able to identify cross-sale opportunities and respond to various customers' inquiries to recommend appropriate products or solutions to meet their needs. Able to open basic deposit accounts, assist with electronic banking inquiries, services and functionality, complete account maintenance and make referrals to other lines of business, etc. Maintain and balance a cash drawer accurately and efficiently. Provide a high level of service to customers, coworkers and team members. Understand and follow various policies, guidelines and procedures including security, compliance and operations. Participate in on-going job related training programs including but not limited to sales, service, compliance and product knowledge. May float to another local branch to cover staffing if needed. Perform additional duties as required. This Job Description for the Customer Service Assistant I (CSA) describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. PI5a4d0b977baf-0259

Customer Service Representative Department: Branch Administration Reports to: Branch Manager/Assistant Branch Manager Supervises: None Status: Non-Exempt / Full-Time / on-site Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Customer Service Representative: Working within established operational policies, procedures and protocols, the individual will be responsible for business development activities from new and existing customers through the sale and service of all deposit products and related services. The incumbent will be skilled in relationship selling and have strong product knowledge. Respond promptly and appropriately to various customer inquiries and efficiently handle problem resolution. Answer questions on various services the financial institution provides and recognizes sales and referral opportunities. May also have teller processing responsibilities and is highly proficient in this area. Job Requirements for the Customer Service Representative: Previous experience in a front-line banking or financial services position is preferred Excellent verbal and written communication skills Strong customer sales, service and interpersonal skills Strong organizational, technical and computer skills Adapts well and embraces change Essential Job Functions for the Customer Service Representative: Proficient in the sales and service of all deposit products and services and some consumer loans Responsible for proactively engaging customers to uncover needs, recommend appropriate solutions and closing sales opportunities. Develop quality referrals to others for a variety of products and services such as residential mortgages, consumer loans, small business loans, investments, etc. Consistently provides outstanding service and assistance to customers and coworkers Actively participates and supports branch sales plans, campaigns and promotions. Efficiently processes teller transactions and performs all related tasks as required Respond promptly and efficiently in resolving customer problems. Understand and adheres to various policies and procedures including security, compliance and operations Perform all other duties as required This Job Description for the Customer Service Representative describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. PI9b643caccf72-9285

POSITION SUMMARY The Branch Manager at GreenWay Bank (Van Wert, OH branch) is responsible for leading the success of the branch by developing team members, delivering exceptional customer experiences, and driving growth in core deposit relationships. This role oversees daily operations and provides leadership to a team of approximately six employees, including staff that may include Assistant Branch Manager, Relationship Banker, and Teller staff. Guided by GreenWay Bank's C.A.R.I.N.G. values-Community, Accountability, Respect, Integrity, Innovation, and Grit-the Branch Manager fosters a culture of teamwork, professionalism, and continuous improvement. This individual is accountable for achieving branch performance goals through consistent coaching, strong communication, and operational excellence. The Branch Manager serves as a key ambassador of the bank in the community, strengthening relationships, supporting local initiatives, and contributing to the bank's vision of being the region's premier financial partner. This role also supports the growth of consumer banking services, including core deposits and consumer lending over time. ESSENTIAL RESPONSIBILITIES & DUTIES Leadership & Team Development Lead, coach, and develop a team of approximately six employees through regular one-on-one meetings, performance reviews, and ongoing feedback & coaching, reinforcing a culture of Accountability and Respect. Facilitate weekly branch meetings to align team goals, share updates, and encourage collaboration across departments. Foster a positive, inclusive, and professional work environment that reflects the bank's commitment to Integrity, Respect, and Grit. Build a strong, engaged team through hiring, training, mentoring, and performance management. Promote continuous learning and Innovation by encouraging new ideas and process improvements. Sales, Growth & Relationship Management Drive sustainable growth in core deposits, including checking, savings, and certificates of deposit (CDs), through proactive leadership and customer engagement. Lead efforts to deepen customer relationships by identifying needs and connecting customers to appropriate products and services. Establish and execute strategies to achieve branch goals and performance metrics, demonstrating Accountability and Grit. Build and maintain strong relationships with customers, local businesses, and community organizations. Actively engage in community involvement, events, and partnerships to support the bank's Community value and strengthen local presence. Support the development and growth of consumer lending (auto loans, personal loans, HELOCs) over time. Customer Experience Ensure every customer interaction reflects excellence, professionalism, and a relationship-first approach. Resolve complex customer issues with urgency, empathy, and sound judgment. Model and reinforce behaviors that align with delivering exceptional service and long-term value to customers. Operations & Compliance Oversee all branch operations, including cash management, vault security, and daily procedures, ensuring efficiency and accuracy. Ensure strict adherence to all regulatory requirements, internal controls, and bank policies, upholding the highest level of Integrity. Maintain a strong risk management and compliance culture through training, monitoring, and accountability. Conduct regular reviews and audits to identify and address operational or compliance risks. Performance & Administration Monitor branch performance through financial results, sales metrics, and customer service indicators. Analyze key performance indicators (KPIs) and implement strategies for continuous improvement, reflecting a mindset of Innovation. Manage branch expenses and contribute to profitability goals. Collaborate with senior leadership on strategic initiatives that support the bank's long-term vision. Perform other duties as assigned QUALIFICATIONS Minimum of 5 years of retail banking experience required, with at least 2-3 years in a leadership or management role. Bachelor's Degree in Business, Finance, Management, or related field preferred. Proven ability to lead, coach, and develop high-performing teams in alignment with organizational values. Strong knowledge of deposit products, branch operations, and regulatory compliance. Demonstrated success in driving sales and achieving growth goals, particularly in core deposits. Working knowledge of, or ability to develop expertise in, consumer lending products (auto, personal, HELOC). Excellent communication, interpersonal, and organizational skills. Strong problem-solving and decision-making abilities with a focus on customer and community impact. Ability to manage multiple priorities in a fast-paced environment with professionalism and attention to detail. Commitment to community involvement and relationship building. PHYSICAL REQUIREMENTS: Ability to stand or sit for extended periods of time. Ability to occasionally lift and carry up to 25 pounds (e.g., coin bags, office supplies). Ability to use standard office equipment, including computers, phones, and cash handling machinery. Ability to move throughout the branch to assist customers and staff as needed. Ability to travel locally for community events, meetings, and business development activities. Powered by JazzHR Compensation details: 0 Yearly Salary PIed162371dd31-1572

Customer Service Assistant II Department: Branch Administration Reports to: Market Manager/Assistant Branch Manager Supervises: None Status: Full-Time / Non-exempt / On-Site Only Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. Summary for the Customer Service Assistant II: The Customer Service Assistant (CSA) II performs all the duties of Teller and Customer Service Representatives as needed. Working within established guidelines, policies and procedures, the individual will sell and service all deposit and some consumer loan products, handle various customer inquiries and problem resolution and processes a wide variety of transactions. Is proficient in the use of various teller and customer service equipment and technology. Proactively utilizes needs-based sales techniques to uncover opportunities and recommends appropriate products and services to meet customer needs. Proficient in new account opening, maintenance and the Bank's online banking services. Responsible for the development of new business relationships and maintaining existing relationships. Job Requirements for the Customer Service Assistant II: Two or more years teller and/or customer service banking experience in a branch or call center environment. Interacts easily with others and enjoys working with a variety of people and in a team environment. Excellent sales, service, interpersonal and communication skills. Strong organizational, technical and computer skills Adapts well to change and able to effectively multi task Extensive knowledge of teller and customer service processes, policies, guidelines and procedures. Strong product knowledge Specific Job Functions for the Customer Service Assistant II: Highly proficient in the processing of a wide variety of various teller and customer service-related transactions and activities Proactively develops cross-sell opportunities and responds to customers' inquiries to recommend appropriate product and services to meet their needs. Proficient in opening accounts, assisting with online banking inquiries, services and functionality, performing various account maintenance, handling basic consumer loan requests and making referrals to other lines of business. Maintain and balance cash drawer accurately and efficiently. Provide exceptional service to customers, coworkers and team members. Understand and adhere to various policies and procedures including security, compliance and operations. Participates in on-going job-related training programs including but not limited to sales, service, compliance and product knowledge. Perform additional duties as required. This Job Description for the Customer Service Assistant II describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities, or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Your signature will indicate that you have read this Job Description and understand the essential functions and qualifications for the job. PI-8541