Blount Substance Use Treatment MA Program Coor Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work make the decision to work where you are valued! Join the McNabb Center Team as the Blount Substance Use Treatment MA Program Coordinator today! The Blount Substance Use Treatment MA Program Coordinator JOB PURPOSE/SUMMARY Summary of role of team: The Blount County Substance Use Residential Master's Level Program Coordinator will act as a member of a multi-disciplinary team, providing administrative and programmatic oversight to clients within an adult residential substance use treatment facility. This position must be able to initiate and maintain professional and clinical relationships and interact appropriately with a team of health practitioners. Summary of position: The Blount County Substance Use Residential Master's Level Program Coordinator is responsible for the day-to-day operations of residential services ensuring client care that promotes quality clinical outcomes and supports recovery. The Residential Program Coordinator oversees administrative and programmatic function of the program. They ensure contract reporting and compliance in the assigned programs per McNabb Center's Policy and Procedure requirements. The Residential Program Coordinator is responsible for providing direct supervision of team leaders, master's level clinician, residential counselors, and meal prepper. The Residential Program Coordinator ensures coverage for program vacancies and is able to perform front line duties as needed. They also participate in an on-call rotation for administrative and programmatic emergencies. TYPICAL WORKING CONDITIONS/ENVIRONMENT This position will work in a residential treatment center for adults who suffer from substance use disorders, providing residential substance use treatment. The program operates 24 hours a day, seven days a week, 365 days a year. JOB DUTIES/RESPONSIBILITIES This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. 1. Program Responsibility Works in a multi-disciplinary team approach to meet clinical needs of individuals suffering from substance use disorders/co-occurring disorders. Completes all required documentation in accordance with Center Policy and Procedure and funding source guidelines. Assists with monitoring the effectiveness of treatment and quality outcomes for program (i.e. satisfaction surveys, follow-ups upon discharge). Oversees daily program operation for clients and direct care staff members assigning/managing daily schedule and covers as needed for program, this includes after hours, weekends and holidays since programs in this division are 24/7. Ensures that all monthly inspections, monthly fire drills and quarterly EAP procedures are completed and documented per company policy. Oversees monthly schedules for team leaders, residential counselors which adhere to ratio requirements per policy and funding sources. Participates in a weekly on-call rotation for administrative and programmatic emergencies. Ensures that P-Card reconciliation of receipts is completed within company deadlines. Responds to all emails, voicemails, text messages and crisis calls within appropriate time frames. Other job duties as assigned by supervisor. 2. Supervision/Management Provides direct supervision of program staff to ensure that appropriate programmatic and clinical services are provided to clients. Schedules and facilities monthly all-staff meetings, which include trainings/education for staff members. Provides guidance and/or training to all Blount County Substance Use Residential staff on clinical issues as needed, individually or as a group. Attends weekly Management/Leadership team meetings as scheduled without tardiness. Participates in and/or delegates participation in daily treatment teams to ensure that programmatic concerns with clients are addressed and information is coordinated among all programmatic sections. Ensures that documentation is being completed appropriately and accurately by program staff (ASAM, notes, etc.) in both the electronic medical record and TNWITS system. Fills vacancies in a timely manner with qualified candidates ensuring limited interruption of service delivery. Supervises staff on a regular basis, either in a group or individual format, and completes the necessary documentation of these meetings per McNabb supervision guidelines to capture issues and strengths of staff members discussed. Identifies staff issues and addresses promptly as evidenced by the utilization of progressive disciplinary procedures and discussion with supervisor as needed. Completes annual evaluations on staff members, highlighting strengths, weakness and goals for professional development. Foster professional growth and development of staff through the identification of leadership potential and training opportunities. Facilitates a peer review process of client records to ensure compliance of with documentation. 3. Community Outreach Represents the Center in the community in a positive and professional manner as evidenced by good working relationships (satisfaction survey, referrals, and complaints). Participates in community outreach activities to promote program visibility as needed or upon invitation. 4. Professional Development Will develop a professional development plan with supervisor in yearly evaluations with performance goals. Explore continuing education opportunities to expand clinical skills regarding interventions, education, etc. and request approval to attend trainings. Complete all Relias training modules and stay current with all staff trainings. COMPENSATION: Starting salary for this position is approximately $64,213 /yr based on relevant experience and education. Schedule: The schedule of this position is normally Monday- Friday, 40 hours per week, with varying start and end times as needed. Days and shifts worked can vary based on client and/or programmatic needs and requirements of program. This position is residential, which requires working holidays and the position is expected to participate in an on-call rotation. This on-call rotation could involve weekend and after hours work. Travel: This position does not require transportation of clients on a daily basis; however, the program may need this position to help transport for emergencies and/or need of the clients/program. Maintaining a dependable vehicle and certified driver status is a condition of employment. Staff members may be required to provide transportation in their personal vehicle or company van. If staff members use of their vehicle for this purpose, they will be reimbursed mileage. F endorsement is required. Equipment/Technical Competency: This position requires the use of basic computer/electronic skills. Must be knowledgeable and able to utilize Microsoft Office (i.e. Word, Excel). Equipment/Technology: This position does require computer skills for timekeeping, scheduling and use of electronic medical records entry, and familiarity with Microsoft Office Products (Word/Excel/Outlook). QUALIFICATIONS - Blount Substance Use Treatment MA Program Coordinator Experience / Knowledge: Minimum of two years supervisory experience in the social work and addictions field and/or behavioral health and criminal justice setting required. Knowledge of substance use and mental health recovery, including co-occurring disorders are essential. Ability to demonstrate compassion, apply screening, assessment, intake and other related substance use treatment counseling skills with all variety of populations served including criminal justice involved and potential court-ordered and/or high profile individuals. Extensive experience working with co-occurring disorders individual, group and/or family therapy is preferred. Familiarity with motivational interviewing and stages of change, including stage-wise interventions are essential. Education / License: Must have Master's degree in Human services or related field, with course work or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and intellectual disability. Professional license preferred. Must be well versed and knowledgeable regarding the delivery of services in a co-occurring residential treatment environment click apply for full job details
04/27/2026
Full time
Blount Substance Use Treatment MA Program Coor Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work make the decision to work where you are valued! Join the McNabb Center Team as the Blount Substance Use Treatment MA Program Coordinator today! The Blount Substance Use Treatment MA Program Coordinator JOB PURPOSE/SUMMARY Summary of role of team: The Blount County Substance Use Residential Master's Level Program Coordinator will act as a member of a multi-disciplinary team, providing administrative and programmatic oversight to clients within an adult residential substance use treatment facility. This position must be able to initiate and maintain professional and clinical relationships and interact appropriately with a team of health practitioners. Summary of position: The Blount County Substance Use Residential Master's Level Program Coordinator is responsible for the day-to-day operations of residential services ensuring client care that promotes quality clinical outcomes and supports recovery. The Residential Program Coordinator oversees administrative and programmatic function of the program. They ensure contract reporting and compliance in the assigned programs per McNabb Center's Policy and Procedure requirements. The Residential Program Coordinator is responsible for providing direct supervision of team leaders, master's level clinician, residential counselors, and meal prepper. The Residential Program Coordinator ensures coverage for program vacancies and is able to perform front line duties as needed. They also participate in an on-call rotation for administrative and programmatic emergencies. TYPICAL WORKING CONDITIONS/ENVIRONMENT This position will work in a residential treatment center for adults who suffer from substance use disorders, providing residential substance use treatment. The program operates 24 hours a day, seven days a week, 365 days a year. JOB DUTIES/RESPONSIBILITIES This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. 1. Program Responsibility Works in a multi-disciplinary team approach to meet clinical needs of individuals suffering from substance use disorders/co-occurring disorders. Completes all required documentation in accordance with Center Policy and Procedure and funding source guidelines. Assists with monitoring the effectiveness of treatment and quality outcomes for program (i.e. satisfaction surveys, follow-ups upon discharge). Oversees daily program operation for clients and direct care staff members assigning/managing daily schedule and covers as needed for program, this includes after hours, weekends and holidays since programs in this division are 24/7. Ensures that all monthly inspections, monthly fire drills and quarterly EAP procedures are completed and documented per company policy. Oversees monthly schedules for team leaders, residential counselors which adhere to ratio requirements per policy and funding sources. Participates in a weekly on-call rotation for administrative and programmatic emergencies. Ensures that P-Card reconciliation of receipts is completed within company deadlines. Responds to all emails, voicemails, text messages and crisis calls within appropriate time frames. Other job duties as assigned by supervisor. 2. Supervision/Management Provides direct supervision of program staff to ensure that appropriate programmatic and clinical services are provided to clients. Schedules and facilities monthly all-staff meetings, which include trainings/education for staff members. Provides guidance and/or training to all Blount County Substance Use Residential staff on clinical issues as needed, individually or as a group. Attends weekly Management/Leadership team meetings as scheduled without tardiness. Participates in and/or delegates participation in daily treatment teams to ensure that programmatic concerns with clients are addressed and information is coordinated among all programmatic sections. Ensures that documentation is being completed appropriately and accurately by program staff (ASAM, notes, etc.) in both the electronic medical record and TNWITS system. Fills vacancies in a timely manner with qualified candidates ensuring limited interruption of service delivery. Supervises staff on a regular basis, either in a group or individual format, and completes the necessary documentation of these meetings per McNabb supervision guidelines to capture issues and strengths of staff members discussed. Identifies staff issues and addresses promptly as evidenced by the utilization of progressive disciplinary procedures and discussion with supervisor as needed. Completes annual evaluations on staff members, highlighting strengths, weakness and goals for professional development. Foster professional growth and development of staff through the identification of leadership potential and training opportunities. Facilitates a peer review process of client records to ensure compliance of with documentation. 3. Community Outreach Represents the Center in the community in a positive and professional manner as evidenced by good working relationships (satisfaction survey, referrals, and complaints). Participates in community outreach activities to promote program visibility as needed or upon invitation. 4. Professional Development Will develop a professional development plan with supervisor in yearly evaluations with performance goals. Explore continuing education opportunities to expand clinical skills regarding interventions, education, etc. and request approval to attend trainings. Complete all Relias training modules and stay current with all staff trainings. COMPENSATION: Starting salary for this position is approximately $64,213 /yr based on relevant experience and education. Schedule: The schedule of this position is normally Monday- Friday, 40 hours per week, with varying start and end times as needed. Days and shifts worked can vary based on client and/or programmatic needs and requirements of program. This position is residential, which requires working holidays and the position is expected to participate in an on-call rotation. This on-call rotation could involve weekend and after hours work. Travel: This position does not require transportation of clients on a daily basis; however, the program may need this position to help transport for emergencies and/or need of the clients/program. Maintaining a dependable vehicle and certified driver status is a condition of employment. Staff members may be required to provide transportation in their personal vehicle or company van. If staff members use of their vehicle for this purpose, they will be reimbursed mileage. F endorsement is required. Equipment/Technical Competency: This position requires the use of basic computer/electronic skills. Must be knowledgeable and able to utilize Microsoft Office (i.e. Word, Excel). Equipment/Technology: This position does require computer skills for timekeeping, scheduling and use of electronic medical records entry, and familiarity with Microsoft Office Products (Word/Excel/Outlook). QUALIFICATIONS - Blount Substance Use Treatment MA Program Coordinator Experience / Knowledge: Minimum of two years supervisory experience in the social work and addictions field and/or behavioral health and criminal justice setting required. Knowledge of substance use and mental health recovery, including co-occurring disorders are essential. Ability to demonstrate compassion, apply screening, assessment, intake and other related substance use treatment counseling skills with all variety of populations served including criminal justice involved and potential court-ordered and/or high profile individuals. Extensive experience working with co-occurring disorders individual, group and/or family therapy is preferred. Familiarity with motivational interviewing and stages of change, including stage-wise interventions are essential. Education / License: Must have Master's degree in Human services or related field, with course work or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and intellectual disability. Professional license preferred. Must be well versed and knowledgeable regarding the delivery of services in a co-occurring residential treatment environment click apply for full job details
Humanas Primary Care Organization is one of the largest and fastest growing value-based care, senior-focused primary care providers in the country, operating over 175 centers across eight states under two brands: CenterWell & Conviva. Operating as a payor-agnostic, wholly owned subsidiary of Humana, our centers put the unique needs of seniors at the center of everything we do. Our Clinics offer a team-based care model where our physicians lead a multi-disciplinary care team supporting patients physical, emotional, and social wellness. At CenterWell Senior Primary Care, we want to help those in the communities we serve, including our associates, lead their best lives. We support our associates in becoming happier, healthier, and more productive in their professional and personal lives. We promote lifelong well-being by giving our associate fresh perspective, new insights, and exciting opportunities to grow their careers. Our culture is focused on teamwork and providing a positive and welcoming environment for all.The Primary Care Physician (PCP) works as a lead in our team-based care environment. We are a value based care provider focused on quality of care for the patients we serve. Our care team consists of Doctors, Advanced Practice professionals, Pharm D, Care Coach Nurses, Medical Assistants, Behavioral Health, Specialists, Quality Based Coders, Referral Coordinators and more. Our approach allows us to provide an unmatched experience for seniors. Our model is positioned to provide higher quality care and better outcomes for seniors by providing a concierge experience, multidisciplinary services, coordinated care supported by analytics and tools, and deep community relationships. This robust support allows our PCP to see fewer patients and spend more time with those they do. Responsibilities:Evaluates and treats center patients in accordance with standards of care. Follows level of medical care and quality for patients and monitors care using available data and chart reviews. Assists in the coordination of patient services, including but not limited to specialty referrals, hospital and SNF coordination, durable medical equipment and home health care. Acts as an active participant and key source of medical expertise with the care team through daily huddles. Helps Regional Medical Director and Center Administrator in setting a tone of cooperation in practice by displaying a professional and approachable demeanor. Completes all medical record documentation in a timely manner working with a quality- based coder to optimize coding specificity. Follows policy and protocol defined by Clinical Leadership. Meets with RMD about quality of care, review of outcome data, policy, procedure and records issues. Participates in potential growth opportunities for new or existing services within the Center. Participates in the local primary care on-call program of CenterWell as needed. Assures personal compliance with licensing, certification, and accrediting bodies. Spend 100% of your time clinically focused on direct patient care, inclusive of patient facing time and general administrative time (charting, meetings, etc.) as it relates to direct patient care. Required Qualifications: Current and unrestricted medical license or willing to obtain a medical licenses in state of practice; eligible and willing to obtain licenses in other states in the region of assignment, as required ? Graduate of accredited MD or DO program of accredited university Excellent verbal and written communication skills Demonstrate a high level of skill with interpersonal relationships and communications with colleagues/patients Fully engaged in the concept of Integrated team based care model Willingness and ability to learn/adapt to practice in a value based care setting Superior patient/customer service Basic computer skills, including email and EMR This role is considered patient facing and is a part of our Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB Preferred Qualifications: Board Certification or Eligible to become certified (ABMS or AOA) in Family Medicine, Internal Medicine or Geriatric Medicine preferredActive and unrestricted DEA license Medicare Provider Number Medicaid Provider Number Minimum of two to five years directly applicable experience preferred Experience managing Medicare Advantage panel of patients with understanding of Best Practice in coordinated care environment in a value based relationship environment Knowledge of Medicare guidelines and coverageKnowledge of HEDIS quality indicatorsAdditional Job DescriptionGuaranteed base salary + quarterly bonusExcellent benefit package health insurance effective on your first day of employmentCME Allowance/TimeOccurrence Based Malpractice Insurance Relocation and sign-on bonus options401(k) with Employer MatchLife Insurance/DisabilityPaid Time Off/HolidaysMinimal Call
04/25/2026
Full time
Humanas Primary Care Organization is one of the largest and fastest growing value-based care, senior-focused primary care providers in the country, operating over 175 centers across eight states under two brands: CenterWell & Conviva. Operating as a payor-agnostic, wholly owned subsidiary of Humana, our centers put the unique needs of seniors at the center of everything we do. Our Clinics offer a team-based care model where our physicians lead a multi-disciplinary care team supporting patients physical, emotional, and social wellness. At CenterWell Senior Primary Care, we want to help those in the communities we serve, including our associates, lead their best lives. We support our associates in becoming happier, healthier, and more productive in their professional and personal lives. We promote lifelong well-being by giving our associate fresh perspective, new insights, and exciting opportunities to grow their careers. Our culture is focused on teamwork and providing a positive and welcoming environment for all.The Primary Care Physician (PCP) works as a lead in our team-based care environment. We are a value based care provider focused on quality of care for the patients we serve. Our care team consists of Doctors, Advanced Practice professionals, Pharm D, Care Coach Nurses, Medical Assistants, Behavioral Health, Specialists, Quality Based Coders, Referral Coordinators and more. Our approach allows us to provide an unmatched experience for seniors. Our model is positioned to provide higher quality care and better outcomes for seniors by providing a concierge experience, multidisciplinary services, coordinated care supported by analytics and tools, and deep community relationships. This robust support allows our PCP to see fewer patients and spend more time with those they do. Responsibilities:Evaluates and treats center patients in accordance with standards of care. Follows level of medical care and quality for patients and monitors care using available data and chart reviews. Assists in the coordination of patient services, including but not limited to specialty referrals, hospital and SNF coordination, durable medical equipment and home health care. Acts as an active participant and key source of medical expertise with the care team through daily huddles. Helps Regional Medical Director and Center Administrator in setting a tone of cooperation in practice by displaying a professional and approachable demeanor. Completes all medical record documentation in a timely manner working with a quality- based coder to optimize coding specificity. Follows policy and protocol defined by Clinical Leadership. Meets with RMD about quality of care, review of outcome data, policy, procedure and records issues. Participates in potential growth opportunities for new or existing services within the Center. Participates in the local primary care on-call program of CenterWell as needed. Assures personal compliance with licensing, certification, and accrediting bodies. Spend 100% of your time clinically focused on direct patient care, inclusive of patient facing time and general administrative time (charting, meetings, etc.) as it relates to direct patient care. Required Qualifications: Current and unrestricted medical license or willing to obtain a medical licenses in state of practice; eligible and willing to obtain licenses in other states in the region of assignment, as required ? Graduate of accredited MD or DO program of accredited university Excellent verbal and written communication skills Demonstrate a high level of skill with interpersonal relationships and communications with colleagues/patients Fully engaged in the concept of Integrated team based care model Willingness and ability to learn/adapt to practice in a value based care setting Superior patient/customer service Basic computer skills, including email and EMR This role is considered patient facing and is a part of our Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB Preferred Qualifications: Board Certification or Eligible to become certified (ABMS or AOA) in Family Medicine, Internal Medicine or Geriatric Medicine preferredActive and unrestricted DEA license Medicare Provider Number Medicaid Provider Number Minimum of two to five years directly applicable experience preferred Experience managing Medicare Advantage panel of patients with understanding of Best Practice in coordinated care environment in a value based relationship environment Knowledge of Medicare guidelines and coverageKnowledge of HEDIS quality indicatorsAdditional Job DescriptionGuaranteed base salary + quarterly bonusExcellent benefit package health insurance effective on your first day of employmentCME Allowance/TimeOccurrence Based Malpractice Insurance Relocation and sign-on bonus options401(k) with Employer MatchLife Insurance/DisabilityPaid Time Off/HolidaysMinimal Call
Job DescriptionJob DescriptionWhat You'll Be Doing You will be working alongside the Director of Residential Programs to assure program compliance, manage program budgets, and maintain relationships with the property management company. You will work directly with the clients in the transitional housing program. You will work closely with the Housing Specialist in the Home Stabilization program to ensure all clients have access to permanent housing options upon discharge. Hybrid Role, 20% Remote Work. Your Main Priorities While additional responsibilities are likely to arise on the job, you will primarily: • Develop referral and intake packets for program clients. • Ensure all appropriate notifications, incident reports, logs, and data entry are completed as necessary and as required by state and agency policies and procedures. • Manage the program's data collection, case management, and networking efforts with partnering agencies. • Work with programs within the agency as well as community agencies as well as participates in activities with Rhode Island Housing as appropriate. • Coordinate referral process, wait list, resident intakes, and coordinate with Coordinated Entry, and Trinity Management. • Assess client and family needs at intake and develop a self-sufficiency plan with each family with an ultimate goal of obtaining permanent housing. • Responsible for the overall support of the residents, i.e. safe housing and community. • Respond to residents and their family/caretakers with empathy, sensitivity, and respect while maintaining trauma sensitive language and approaches; understands the short- and long-term impacts or trauma and neglect. • Supervise the interactions and activities of clients and families when appropriate, ensures active engagement in day-to-day structured and unstructured activities, employment/education, psycho educational groups as applicable, life skills development, and household maintenance. • Maintain positive, professional interactions with community partners including Newport Police Department, DCYF, schools, and local community agencies. • Maintain positive relationships with grantors and donors of the Supportive Housing Program • Ensure the facility is maintained to all health and safety regulations, working closely with the Facilities Manager and Trinity Management to ensure maintenance and safety concerns are addressed appropriately. Who You Are Requirements, Skills & Abilities: • Bachelor's degree in social work, criminal justice, or related field required. • Minimum 1 year experience with direct care experience required; previous work experience with housing strongly preferred; minimum 1 year of administrative or supervisory experience preferred. • Strong organizational, critical thinking and time-management skills. • Basic computer skills required; knowledge of Microsoft Office 365. • Ability to communicate and effectively interact with a diverse population. • Bilingual in Spanish preferred. • Collaboration and teamwork. • Must have valid driver's license, auto insurance and car registration. • Must authorize Child & Family to complete a motor vehicle records check. • The ideal candidate will be required to meet all background checks and medical clearances required for the position. Physical Requirements Direct Service Staff: This position requires time sitting, standing, walking, driving, carrying and lifting up to 25lbs. This role also requires operating desktop, laptop and/or cell phone, and communicating with colleagues. Equal Employment Opportunity Child & Family will not discriminate against any individual on the basis of age, gender, sexual orientation, color, race, creed, national origin, ancestry, religious persuasion, marital status, political belief, pregnancy, military status, veteran status, physical or mental disability that does not prohibit performance of essential job functions with or without reasonable accommodations, genetic predisposition or genetic carrier status, or any other protected category under local, state, or federal law, nor will anyone receive special treatment for those reasons, except for reasonable accommodation as required by law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. Culturally and Linguistically Appropriate Services In order to provide equitable service delivery and go above and beyond equal opportunity requirements, our organization is committed to ensuring that all staff are able to perform the following cultural competencies: • Demonstrate the ability to communicate and effectively interact with people across cultures, ranges of ability, genders, ethnicities, and races. • Demonstrate knowledge of the history of discrimination in America, particularly as it relates to race and racism, and how this history has led to disparities experienced by marginalized communities such as BIPOC, people with disabilities, LGBTQ+ communities, and others. • Demonstrate the ability to successfully deliver culturally responsive services. Affirmative Action Child & Family strives to achieve a workforce that includes representation of qualified affirmative action group members in proportion to the qualified and available target group workforce in the community that we serve. Powered by JazzHR SwWex3s8GX
04/25/2026
Full time
Job DescriptionJob DescriptionWhat You'll Be Doing You will be working alongside the Director of Residential Programs to assure program compliance, manage program budgets, and maintain relationships with the property management company. You will work directly with the clients in the transitional housing program. You will work closely with the Housing Specialist in the Home Stabilization program to ensure all clients have access to permanent housing options upon discharge. Hybrid Role, 20% Remote Work. Your Main Priorities While additional responsibilities are likely to arise on the job, you will primarily: • Develop referral and intake packets for program clients. • Ensure all appropriate notifications, incident reports, logs, and data entry are completed as necessary and as required by state and agency policies and procedures. • Manage the program's data collection, case management, and networking efforts with partnering agencies. • Work with programs within the agency as well as community agencies as well as participates in activities with Rhode Island Housing as appropriate. • Coordinate referral process, wait list, resident intakes, and coordinate with Coordinated Entry, and Trinity Management. • Assess client and family needs at intake and develop a self-sufficiency plan with each family with an ultimate goal of obtaining permanent housing. • Responsible for the overall support of the residents, i.e. safe housing and community. • Respond to residents and their family/caretakers with empathy, sensitivity, and respect while maintaining trauma sensitive language and approaches; understands the short- and long-term impacts or trauma and neglect. • Supervise the interactions and activities of clients and families when appropriate, ensures active engagement in day-to-day structured and unstructured activities, employment/education, psycho educational groups as applicable, life skills development, and household maintenance. • Maintain positive, professional interactions with community partners including Newport Police Department, DCYF, schools, and local community agencies. • Maintain positive relationships with grantors and donors of the Supportive Housing Program • Ensure the facility is maintained to all health and safety regulations, working closely with the Facilities Manager and Trinity Management to ensure maintenance and safety concerns are addressed appropriately. Who You Are Requirements, Skills & Abilities: • Bachelor's degree in social work, criminal justice, or related field required. • Minimum 1 year experience with direct care experience required; previous work experience with housing strongly preferred; minimum 1 year of administrative or supervisory experience preferred. • Strong organizational, critical thinking and time-management skills. • Basic computer skills required; knowledge of Microsoft Office 365. • Ability to communicate and effectively interact with a diverse population. • Bilingual in Spanish preferred. • Collaboration and teamwork. • Must have valid driver's license, auto insurance and car registration. • Must authorize Child & Family to complete a motor vehicle records check. • The ideal candidate will be required to meet all background checks and medical clearances required for the position. Physical Requirements Direct Service Staff: This position requires time sitting, standing, walking, driving, carrying and lifting up to 25lbs. This role also requires operating desktop, laptop and/or cell phone, and communicating with colleagues. Equal Employment Opportunity Child & Family will not discriminate against any individual on the basis of age, gender, sexual orientation, color, race, creed, national origin, ancestry, religious persuasion, marital status, political belief, pregnancy, military status, veteran status, physical or mental disability that does not prohibit performance of essential job functions with or without reasonable accommodations, genetic predisposition or genetic carrier status, or any other protected category under local, state, or federal law, nor will anyone receive special treatment for those reasons, except for reasonable accommodation as required by law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. Culturally and Linguistically Appropriate Services In order to provide equitable service delivery and go above and beyond equal opportunity requirements, our organization is committed to ensuring that all staff are able to perform the following cultural competencies: • Demonstrate the ability to communicate and effectively interact with people across cultures, ranges of ability, genders, ethnicities, and races. • Demonstrate knowledge of the history of discrimination in America, particularly as it relates to race and racism, and how this history has led to disparities experienced by marginalized communities such as BIPOC, people with disabilities, LGBTQ+ communities, and others. • Demonstrate the ability to successfully deliver culturally responsive services. Affirmative Action Child & Family strives to achieve a workforce that includes representation of qualified affirmative action group members in proportion to the qualified and available target group workforce in the community that we serve. Powered by JazzHR SwWex3s8GX
Position Title: Referral Coordinator Location: Miami, FL 33144 Description: At Claremedica, exceptional is the standard. Driven by our purpose to enhance the lives of the seniors in the communities where we have the privilege to work, live, and play, the Claremedica team is comprised of the brightest and best in their fields of expertise. From clinical excellence to unparalleled administrative support and beyond, we're working together to help seniors live happier, healthier, fuller lives. That kind of teamwork and passion for excelling can only exist in a workplace that fosters employees' growth and wellness and where their full potential and value are realized. At Claremedica, we're excited about great people like you. We're even more excited to support you with the resources, training, benefits, competitive compensation, and more to help you thrive and succeed in our communities. Opportunity awaits - welcome to Claremedica. ESSENTIAL FUNCTIONS The primary duty of a Referral Coordinator is working with patients to arrange and schedule referral appointments. Depending on the office, this can include providing patients with referrals to other care providers, managing incoming patient referrals, or both. Referral Coordinators set appointments, send reminders, and provide patients with information about referral appointments. DUTIES AND RESPONSIBILITIES Schedules, solves problems, communicates, and coordinates referral appointments with outside specialists upon receipt of the Referral Order from designated Claremedica Provider. Maintains a current working knowledge of all health plan carrier requirements for referral request authorizations and approval requirements. Provide excellent service and attention to customers when face-to-face or through phone conversations. Schedule initial and follow up appointments for specialist and imaging facilities. Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety. Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialists. Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis, and prognosis. Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians, including requesting medical records as needed. Review details and expectations about the referral with patients. Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance). Be the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary supplies/services for the patient in a timely fashion. Identify and utilize cultural and community resources. Establish and maintain relationships with identified service providers. Ensure that referrals are addressed in a timely manner. Remind patients of scheduled appointments via mail or phone. Misc. administrative tasks as required by the Referral Management Supervisor. SUPERVISORY RESPONSIBILITIES This position does not have supervisory responsibilities. QUALIFICATIONS/REQUIREMENTS High school diploma, GED or equivalent experience required. Minimum of 1 year of experience processing referrals, as an MA or other clinical/front desk experience preferred. Educated on and compliant with HIPAA regulations; maintains strict confidentiality of client information. Exceptional oral and written communication skills, time management skills and organizational skills. Ability to communicate with employees, patients and other individuals in a professional and courteous manner. Mindset focused on resolving problems for patients and achieving team goals. Knowledge of medical products, terminology, services, standards, policies and procedures. Ability to act calmly in busy or stressful situations. Demonstrated strong listening skills. Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software. Must be able to type at least 40 WPM. Skilled in basic phone and computer operation. Ability to work effectively within role independently and with other team members. Ability to organize and complete work in a timely manner. Detail-oriented to ensure accuracy of reports and data. Proficiency with the ability to problem solve, multitask, and carry out instructions. Ability to read, write and effectively communicate in English. Bilingual is a plus. HIPAA and AHCA experience preferred. Healthcare experience preferred. EMR system experience preferred. WORKING CONDITIONS General office working conditions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function. While performing the duties of this job, the employee will be required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust your focus. Manual dexterity is required to use desktop computers and peripherals. WORK ENVIRONMENT The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of his job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. TRAVEL Local travel between care centers may be required for coverage. SAFETY HAZARD OF THE JOB Minimal Hazards PI929f1b83ebea-3137
04/22/2026
Full time
Position Title: Referral Coordinator Location: Miami, FL 33144 Description: At Claremedica, exceptional is the standard. Driven by our purpose to enhance the lives of the seniors in the communities where we have the privilege to work, live, and play, the Claremedica team is comprised of the brightest and best in their fields of expertise. From clinical excellence to unparalleled administrative support and beyond, we're working together to help seniors live happier, healthier, fuller lives. That kind of teamwork and passion for excelling can only exist in a workplace that fosters employees' growth and wellness and where their full potential and value are realized. At Claremedica, we're excited about great people like you. We're even more excited to support you with the resources, training, benefits, competitive compensation, and more to help you thrive and succeed in our communities. Opportunity awaits - welcome to Claremedica. ESSENTIAL FUNCTIONS The primary duty of a Referral Coordinator is working with patients to arrange and schedule referral appointments. Depending on the office, this can include providing patients with referrals to other care providers, managing incoming patient referrals, or both. Referral Coordinators set appointments, send reminders, and provide patients with information about referral appointments. DUTIES AND RESPONSIBILITIES Schedules, solves problems, communicates, and coordinates referral appointments with outside specialists upon receipt of the Referral Order from designated Claremedica Provider. Maintains a current working knowledge of all health plan carrier requirements for referral request authorizations and approval requirements. Provide excellent service and attention to customers when face-to-face or through phone conversations. Schedule initial and follow up appointments for specialist and imaging facilities. Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety. Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialists. Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis, and prognosis. Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians, including requesting medical records as needed. Review details and expectations about the referral with patients. Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance). Be the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary supplies/services for the patient in a timely fashion. Identify and utilize cultural and community resources. Establish and maintain relationships with identified service providers. Ensure that referrals are addressed in a timely manner. Remind patients of scheduled appointments via mail or phone. Misc. administrative tasks as required by the Referral Management Supervisor. SUPERVISORY RESPONSIBILITIES This position does not have supervisory responsibilities. QUALIFICATIONS/REQUIREMENTS High school diploma, GED or equivalent experience required. Minimum of 1 year of experience processing referrals, as an MA or other clinical/front desk experience preferred. Educated on and compliant with HIPAA regulations; maintains strict confidentiality of client information. Exceptional oral and written communication skills, time management skills and organizational skills. Ability to communicate with employees, patients and other individuals in a professional and courteous manner. Mindset focused on resolving problems for patients and achieving team goals. Knowledge of medical products, terminology, services, standards, policies and procedures. Ability to act calmly in busy or stressful situations. Demonstrated strong listening skills. Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software. Must be able to type at least 40 WPM. Skilled in basic phone and computer operation. Ability to work effectively within role independently and with other team members. Ability to organize and complete work in a timely manner. Detail-oriented to ensure accuracy of reports and data. Proficiency with the ability to problem solve, multitask, and carry out instructions. Ability to read, write and effectively communicate in English. Bilingual is a plus. HIPAA and AHCA experience preferred. Healthcare experience preferred. EMR system experience preferred. WORKING CONDITIONS General office working conditions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function. While performing the duties of this job, the employee will be required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust your focus. Manual dexterity is required to use desktop computers and peripherals. WORK ENVIRONMENT The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of his job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. TRAVEL Local travel between care centers may be required for coverage. SAFETY HAZARD OF THE JOB Minimal Hazards PI929f1b83ebea-3137
ClareMedica Health Partners LLC
West Palm Beach, Florida
Position Title: Referral Coordinator - Bilingual Spanish Location: Palm Beach Gardens, FL 33410 Description: At Claremedica, exceptional is the standard. Driven by our purpose to enhance the lives of the seniors in the communities where we have the privilege to work, live, and play, the Claremedica team is comprised of the brightest and best in their fields of expertise. From clinical excellence to unparalleled administrative support and beyond, we're working together to help seniors live happier, healthier, fuller lives. That kind of teamwork and passion for excelling can only exist in a workplace that fosters employees' growth and wellness and where their full potential and value are realized. At Claremedica, we're excited about great people like you. We're even more excited to support you with the resources, training, benefits, competitive compensation, and more to help you thrive and succeed in our communities. Opportunity awaits - welcome to Claremedica. ESSENTIAL FUNCTIONS The primary duty of a Referral Coordinator is working with patients to arrange and schedule referral appointments. Depending on the office, this can include providing patients with referrals to other care providers, managing incoming patient referrals, or both. Referral Coordinators set appointments, send reminders, and provide patients with information about referral appointments. DUTIES AND RESPONSIBILITIES Schedules, solves problems, communicates, and coordinates referral appointments with outside specialists upon receipt of the Referral Order from designated Claremedica Provider. Maintains a current working knowledge of all health plan carrier requirements for referral request authorizations and approval requirements. Provide excellent service and attention to customers when face-to-face or through phone conversations. Schedule initial and follow up appointments for specialist and imaging facilities. Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety. Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialists. Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis, and prognosis. Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians, including requesting medical records as needed. Review details and expectations about the referral with patients. Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance). Be the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary supplies/services for the patient in a timely fashion. Identify and utilize cultural and community resources. Establish and maintain relationships with identified service providers. Ensure that referrals are addressed in a timely manner. Remind patients of scheduled appointments via mail or phone. Misc. administrative tasks as required by the Referral Management Supervisor. SUPERVISORY RESPONSIBILITIES This position does not have supervisory responsibilities. QUALIFICATIONS/REQUIREMENTS High school diploma, GED or equivalent experience required. Minimum of 1 year of experience processing referrals, as an MA or other clinical/front desk experience preferred. Educated on and compliant with HIPAA regulations; maintains strict confidentiality of client information. Exceptional oral and written communication skills, time management skills and organizational skills. Ability to communicate with employees, patients and other individuals in a professional and courteous manner. Mindset focused on resolving problems for patients and achieving team goals. Knowledge of medical products, terminology, services, standards, policies and procedures. Ability to act calmly in busy or stressful situations. Demonstrated strong listening skills. Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software. Must be able to type at least 40 WPM. Skilled in basic phone and computer operation. Ability to work effectively within role independently and with other team members. Ability to organize and complete work in a timely manner. Detail-oriented to ensure accuracy of reports and data. Proficiency with the ability to problem solve, multitask, and carry out instructions. Ability to read, write and effectively communicate in English. Bilingual is a plus. HIPAA and AHCA experience preferred. Healthcare experience preferred. EMR system experience preferred. WORKING CONDITIONS General office working conditions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function. While performing the duties of this job, the employee will be required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust your focus. Manual dexterity is required to use desktop computers and peripherals. WORK ENVIRONMENT The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of his job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. TRAVEL Local travel between care centers may be required for coverage. SAFETY HAZARD OF THE JOB Minimal Hazards PI329cda7ddc45-3134
04/21/2026
Full time
Position Title: Referral Coordinator - Bilingual Spanish Location: Palm Beach Gardens, FL 33410 Description: At Claremedica, exceptional is the standard. Driven by our purpose to enhance the lives of the seniors in the communities where we have the privilege to work, live, and play, the Claremedica team is comprised of the brightest and best in their fields of expertise. From clinical excellence to unparalleled administrative support and beyond, we're working together to help seniors live happier, healthier, fuller lives. That kind of teamwork and passion for excelling can only exist in a workplace that fosters employees' growth and wellness and where their full potential and value are realized. At Claremedica, we're excited about great people like you. We're even more excited to support you with the resources, training, benefits, competitive compensation, and more to help you thrive and succeed in our communities. Opportunity awaits - welcome to Claremedica. ESSENTIAL FUNCTIONS The primary duty of a Referral Coordinator is working with patients to arrange and schedule referral appointments. Depending on the office, this can include providing patients with referrals to other care providers, managing incoming patient referrals, or both. Referral Coordinators set appointments, send reminders, and provide patients with information about referral appointments. DUTIES AND RESPONSIBILITIES Schedules, solves problems, communicates, and coordinates referral appointments with outside specialists upon receipt of the Referral Order from designated Claremedica Provider. Maintains a current working knowledge of all health plan carrier requirements for referral request authorizations and approval requirements. Provide excellent service and attention to customers when face-to-face or through phone conversations. Schedule initial and follow up appointments for specialist and imaging facilities. Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety. Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical information to specialists. Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis, and prognosis. Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians, including requesting medical records as needed. Review details and expectations about the referral with patients. Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance). Be the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary supplies/services for the patient in a timely fashion. Identify and utilize cultural and community resources. Establish and maintain relationships with identified service providers. Ensure that referrals are addressed in a timely manner. Remind patients of scheduled appointments via mail or phone. Misc. administrative tasks as required by the Referral Management Supervisor. SUPERVISORY RESPONSIBILITIES This position does not have supervisory responsibilities. QUALIFICATIONS/REQUIREMENTS High school diploma, GED or equivalent experience required. Minimum of 1 year of experience processing referrals, as an MA or other clinical/front desk experience preferred. Educated on and compliant with HIPAA regulations; maintains strict confidentiality of client information. Exceptional oral and written communication skills, time management skills and organizational skills. Ability to communicate with employees, patients and other individuals in a professional and courteous manner. Mindset focused on resolving problems for patients and achieving team goals. Knowledge of medical products, terminology, services, standards, policies and procedures. Ability to act calmly in busy or stressful situations. Demonstrated strong listening skills. Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software. Must be able to type at least 40 WPM. Skilled in basic phone and computer operation. Ability to work effectively within role independently and with other team members. Ability to organize and complete work in a timely manner. Detail-oriented to ensure accuracy of reports and data. Proficiency with the ability to problem solve, multitask, and carry out instructions. Ability to read, write and effectively communicate in English. Bilingual is a plus. HIPAA and AHCA experience preferred. Healthcare experience preferred. EMR system experience preferred. WORKING CONDITIONS General office working conditions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function. While performing the duties of this job, the employee will be required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust your focus. Manual dexterity is required to use desktop computers and peripherals. WORK ENVIRONMENT The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of his job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. TRAVEL Local travel between care centers may be required for coverage. SAFETY HAZARD OF THE JOB Minimal Hazards PI329cda7ddc45-3134
Blount Substance Use Treatment MA Program Coor Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work make the decision to work where you are valued! Join the McNabb Center Team as the Blount Substance Use Treatment MA Program Coordinator today! The Blount Substance Use Treatment MA Program Coordinator JOB PURPOSE/SUMMARY Summary of role of team: The Blount County Substance Use Residential Master's Level Program Coordinator will act as a member of a multi-disciplinary team, providing administrative and programmatic oversight to clients within an adult residential substance use treatment facility. This position must be able to initiate and maintain professional and clinical relationships and interact appropriately with a team of health practitioners. Summary of position: The Blount County Substance Use Residential Master's Level Program Coordinator is responsible for the day-to-day operations of residential services ensuring client care that promotes quality clinical outcomes and supports recovery. The Residential Program Coordinator oversees administrative and programmatic function of the program. They ensure contract reporting and compliance in the assigned programs per McNabb Center's Policy and Procedure requirements. The Residential Program Coordinator is responsible for providing direct supervision of team leaders, master's level clinician, residential counselors, and meal prepper. The Residential Program Coordinator ensures coverage for program vacancies and is able to perform front line duties as needed. They also participate in an on-call rotation for administrative and programmatic emergencies. TYPICAL WORKING CONDITIONS/ENVIRONMENT This position will work in a residential treatment center for adults who suffer from substance use disorders, providing residential substance use treatment. The program operates 24 hours a day, seven days a week, 365 days a year. JOB DUTIES/RESPONSIBILITIES This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. 1. Program Responsibility Works in a multi-disciplinary team approach to meet clinical needs of individuals suffering from substance use disorders/co-occurring disorders. Completes all required documentation in accordance with Center Policy and Procedure and funding source guidelines. Assists with monitoring the effectiveness of treatment and quality outcomes for program (i.e. satisfaction surveys, follow-ups upon discharge). Oversees daily program operation for clients and direct care staff members assigning/managing daily schedule and covers as needed for program, this includes after hours, weekends and holidays since programs in this division are 24/7. Ensures that all monthly inspections, monthly fire drills and quarterly EAP procedures are completed and documented per company policy. Oversees monthly schedules for team leaders, residential counselors which adhere to ratio requirements per policy and funding sources. Participates in a weekly on-call rotation for administrative and programmatic emergencies. Ensures that P-Card reconciliation of receipts is completed within company deadlines. Responds to all emails, voicemails, text messages and crisis calls within appropriate time frames. Other job duties as assigned by supervisor. 2. Supervision/Management Provides direct supervision of program staff to ensure that appropriate programmatic and clinical services are provided to clients. Schedules and facilities monthly all-staff meetings, which include trainings/education for staff members. Provides guidance and/or training to all Blount County Substance Use Residential staff on clinical issues as needed, individually or as a group. Attends weekly Management/Leadership team meetings as scheduled without tardiness. Participates in and/or delegates participation in daily treatment teams to ensure that programmatic concerns with clients are addressed and information is coordinated among all programmatic sections. Ensures that documentation is being completed appropriately and accurately by program staff (ASAM, notes, etc.) in both the electronic medical record and TNWITS system. Fills vacancies in a timely manner with qualified candidates ensuring limited interruption of service delivery. Supervises staff on a regular basis, either in a group or individual format, and completes the necessary documentation of these meetings per McNabb supervision guidelines to capture issues and strengths of staff members discussed. Identifies staff issues and addresses promptly as evidenced by the utilization of progressive disciplinary procedures and discussion with supervisor as needed. Completes annual evaluations on staff members, highlighting strengths, weakness and goals for professional development. Foster professional growth and development of staff through the identification of leadership potential and training opportunities. Facilitates a peer review process of client records to ensure compliance of with documentation. 3. Community Outreach Represents the Center in the community in a positive and professional manner as evidenced by good working relationships (satisfaction survey, referrals, and complaints). Participates in community outreach activities to promote program visibility as needed or upon invitation. 4. Professional Development Will develop a professional development plan with supervisor in yearly evaluations with performance goals. Explore continuing education opportunities to expand clinical skills regarding interventions, education, etc. and request approval to attend trainings. Complete all Relias training modules and stay current with all staff trainings. COMPENSATION: Starting salary for this position is approximately $64,213 /yr based on relevant experience and education. Schedule: The schedule of this position is normally Monday- Friday, 40 hours per week, with varying start and end times as needed. Days and shifts worked can vary based on client and/or programmatic needs and requirements of program. This position is residential, which requires working holidays and the position is expected to participate in an on-call rotation. This on-call rotation could involve weekend and after hours work. Travel: This position does not require transportation of clients on a daily basis; however, the program may need this position to help transport for emergencies and/or need of the clients/program. Maintaining a dependable vehicle and certified driver status is a condition of employment. Staff members may be required to provide transportation in their personal vehicle or company van. If staff members use of their vehicle for this purpose, they will be reimbursed mileage. F endorsement is required. Equipment/Technical Competency: This position requires the use of basic computer/electronic skills. Must be knowledgeable and able to utilize Microsoft Office (i.e. Word, Excel). Equipment/Technology: This position does require computer skills for timekeeping, scheduling and use of electronic medical records entry, and familiarity with Microsoft Office Products (Word/Excel/Outlook). QUALIFICATIONS - Blount Substance Use Treatment MA Program Coordinator Experience / Knowledge: Minimum of two years supervisory experience in the social work and addictions field and/or behavioral health and criminal justice setting required. Knowledge of substance use and mental health recovery, including co-occurring disorders are essential. Ability to demonstrate compassion, apply screening, assessment, intake and other related substance use treatment counseling skills with all variety of populations served including criminal justice involved and potential court-ordered and/or high profile individuals. Extensive experience working with co-occurring disorders individual, group and/or family therapy is preferred. Familiarity with motivational interviewing and stages of change, including stage-wise interventions are essential. Education / License: Must have Master's degree in Human services or related field, with course work or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and intellectual disability. Professional license preferred. Must be well versed and knowledgeable regarding the delivery of services in a co-occurring residential treatment environment click apply for full job details
04/21/2026
Full time
Blount Substance Use Treatment MA Program Coor Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work make the decision to work where you are valued! Join the McNabb Center Team as the Blount Substance Use Treatment MA Program Coordinator today! The Blount Substance Use Treatment MA Program Coordinator JOB PURPOSE/SUMMARY Summary of role of team: The Blount County Substance Use Residential Master's Level Program Coordinator will act as a member of a multi-disciplinary team, providing administrative and programmatic oversight to clients within an adult residential substance use treatment facility. This position must be able to initiate and maintain professional and clinical relationships and interact appropriately with a team of health practitioners. Summary of position: The Blount County Substance Use Residential Master's Level Program Coordinator is responsible for the day-to-day operations of residential services ensuring client care that promotes quality clinical outcomes and supports recovery. The Residential Program Coordinator oversees administrative and programmatic function of the program. They ensure contract reporting and compliance in the assigned programs per McNabb Center's Policy and Procedure requirements. The Residential Program Coordinator is responsible for providing direct supervision of team leaders, master's level clinician, residential counselors, and meal prepper. The Residential Program Coordinator ensures coverage for program vacancies and is able to perform front line duties as needed. They also participate in an on-call rotation for administrative and programmatic emergencies. TYPICAL WORKING CONDITIONS/ENVIRONMENT This position will work in a residential treatment center for adults who suffer from substance use disorders, providing residential substance use treatment. The program operates 24 hours a day, seven days a week, 365 days a year. JOB DUTIES/RESPONSIBILITIES This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. 1. Program Responsibility Works in a multi-disciplinary team approach to meet clinical needs of individuals suffering from substance use disorders/co-occurring disorders. Completes all required documentation in accordance with Center Policy and Procedure and funding source guidelines. Assists with monitoring the effectiveness of treatment and quality outcomes for program (i.e. satisfaction surveys, follow-ups upon discharge). Oversees daily program operation for clients and direct care staff members assigning/managing daily schedule and covers as needed for program, this includes after hours, weekends and holidays since programs in this division are 24/7. Ensures that all monthly inspections, monthly fire drills and quarterly EAP procedures are completed and documented per company policy. Oversees monthly schedules for team leaders, residential counselors which adhere to ratio requirements per policy and funding sources. Participates in a weekly on-call rotation for administrative and programmatic emergencies. Ensures that P-Card reconciliation of receipts is completed within company deadlines. Responds to all emails, voicemails, text messages and crisis calls within appropriate time frames. Other job duties as assigned by supervisor. 2. Supervision/Management Provides direct supervision of program staff to ensure that appropriate programmatic and clinical services are provided to clients. Schedules and facilities monthly all-staff meetings, which include trainings/education for staff members. Provides guidance and/or training to all Blount County Substance Use Residential staff on clinical issues as needed, individually or as a group. Attends weekly Management/Leadership team meetings as scheduled without tardiness. Participates in and/or delegates participation in daily treatment teams to ensure that programmatic concerns with clients are addressed and information is coordinated among all programmatic sections. Ensures that documentation is being completed appropriately and accurately by program staff (ASAM, notes, etc.) in both the electronic medical record and TNWITS system. Fills vacancies in a timely manner with qualified candidates ensuring limited interruption of service delivery. Supervises staff on a regular basis, either in a group or individual format, and completes the necessary documentation of these meetings per McNabb supervision guidelines to capture issues and strengths of staff members discussed. Identifies staff issues and addresses promptly as evidenced by the utilization of progressive disciplinary procedures and discussion with supervisor as needed. Completes annual evaluations on staff members, highlighting strengths, weakness and goals for professional development. Foster professional growth and development of staff through the identification of leadership potential and training opportunities. Facilitates a peer review process of client records to ensure compliance of with documentation. 3. Community Outreach Represents the Center in the community in a positive and professional manner as evidenced by good working relationships (satisfaction survey, referrals, and complaints). Participates in community outreach activities to promote program visibility as needed or upon invitation. 4. Professional Development Will develop a professional development plan with supervisor in yearly evaluations with performance goals. Explore continuing education opportunities to expand clinical skills regarding interventions, education, etc. and request approval to attend trainings. Complete all Relias training modules and stay current with all staff trainings. COMPENSATION: Starting salary for this position is approximately $64,213 /yr based on relevant experience and education. Schedule: The schedule of this position is normally Monday- Friday, 40 hours per week, with varying start and end times as needed. Days and shifts worked can vary based on client and/or programmatic needs and requirements of program. This position is residential, which requires working holidays and the position is expected to participate in an on-call rotation. This on-call rotation could involve weekend and after hours work. Travel: This position does not require transportation of clients on a daily basis; however, the program may need this position to help transport for emergencies and/or need of the clients/program. Maintaining a dependable vehicle and certified driver status is a condition of employment. Staff members may be required to provide transportation in their personal vehicle or company van. If staff members use of their vehicle for this purpose, they will be reimbursed mileage. F endorsement is required. Equipment/Technical Competency: This position requires the use of basic computer/electronic skills. Must be knowledgeable and able to utilize Microsoft Office (i.e. Word, Excel). Equipment/Technology: This position does require computer skills for timekeeping, scheduling and use of electronic medical records entry, and familiarity with Microsoft Office Products (Word/Excel/Outlook). QUALIFICATIONS - Blount Substance Use Treatment MA Program Coordinator Experience / Knowledge: Minimum of two years supervisory experience in the social work and addictions field and/or behavioral health and criminal justice setting required. Knowledge of substance use and mental health recovery, including co-occurring disorders are essential. Ability to demonstrate compassion, apply screening, assessment, intake and other related substance use treatment counseling skills with all variety of populations served including criminal justice involved and potential court-ordered and/or high profile individuals. Extensive experience working with co-occurring disorders individual, group and/or family therapy is preferred. Familiarity with motivational interviewing and stages of change, including stage-wise interventions are essential. Education / License: Must have Master's degree in Human services or related field, with course work or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and intellectual disability. Professional license preferred. Must be well versed and knowledgeable regarding the delivery of services in a co-occurring residential treatment environment click apply for full job details
MinistryHub is honored to partner with A Door of Hope in their search for a Hope Program Supervisor. Please direct all applications through MinistryHub and any inquiries to . Are you a steady, people-centered leader who can bring structure to a busy program without losing compassion for the individuals you serve? Do you enjoy developing volunteers-coaching, encouraging, and setting clear expectations so a team can thrive? Are you motivated by the opportunity to strengthen a ministry program that supports clients through education, mentorship, and practical help? The Opportunity A Door of Hope is seeking a Hope Program Supervisor to lead and develop the Hope Program. This role is equal parts program leadership, volunteer leadership, and direct client care. You will oversee day-to-day operations of the Hope Program, recruit and supervise volunteers (including Hope Mentors and Baby Boutique volunteers), ensure excellent documentation and program consistency, and carry a portion of the client load-setting the pace and tone for an effective, compassionate ministry. This is a key leadership seat for someone who is organized, relationally mature, and able to build healthy systems while keeping people at the center. Ministry Purpose This position plays a significant role in achieving the religious mission of the center and, thus, has a ministry purpose. Every staff member and volunteer shall serve this purpose in their job and, in doing so, be in an active ministry purpose with the center. Primary Responsibilities Program leadership and operational excellence • Lead day-to-day operations of the Hope Program and Abortion Recovery Assistance Program • Implement and uphold relevant policies and procedures; identify and execute improvements that strengthen effectiveness • Meet regularly with leadership and key staff to ensure strong communication and aligned client services • Monitor the Hope Program budget area to ensure spending stays within budget Volunteer leadership and development • Recruit, train, schedule, and supervise volunteers connected to the Hope Program • Oversee Hope Mentors, including scheduling, reviewing written work for accurate charting, and providing routine professional and spiritual guidance/feedback • Assist with volunteer interviewing, onboarding/orientation, and training seminars • Build a culture where volunteers feel supported, equipped, and accountable Client care and ministry • Carry a portion of the client load and model excellent care for Hope Mentor volunteers • Provide spiritual care, counseling, guidance, and biblical perspective to clients and families when appropriate • Collaborate and connect with parents/guardians to support the spiritual and personal development of clients (as applicable to program structure) • Support the ministry's religious mission and encourage spiritual growth among staff, volunteers, clients, and donors Systems, scheduling, and program resources • Enter data into the center's CRM (eKyros) and train staff/volunteers to do the same, in alignment with policy • Manage access to Brightcourse and vet educational content to ensure alignment with ministry objectives • Coordinate with the Client Services Coordinator to ensure Hope Classes are scheduled appropriately • Keep referral resources current and help evaluate and maintain educational materials and client resources • Be familiar with CarePortal and submit requests on behalf of clients Baby Boutique leadership and material support • Train and guide Baby Boutique volunteers in daily tasks • Oversee organization and distribution of Baby Boutique items, ensuring fair distribution consistent with program rules • Coordinate Welcome Baby Baskets • Ensure baby equipment complies with state laws/safety standards prior to distribution • Receive material donations and provide receipts when requested Team contribution and community presence • Participate in staff meetings, shared prayer/devotions, fundraising events, and appropriate community events that promote the Hope Program • Serve as part of the Client Services Team when needed (answer phones, make appointments, and share administrative responsibilities) Reporting Relationships • Reports to: Director of Operations and Executive Director Qualifications Mission and faith alignment • Agrees with and abides by the center's statement of faith, code of Christian conduct, and Statement of Principle • Mature Christian faith, regular church attendance, and ability to clearly share the gospel • Sincere desire to reach and help at-risk women considering abortion; belief in the sanctity of human life from conception through natural death Professional qualifications • Dependable, stable, and able to commit to the responsibilities of the position • Bachelor's or master's degree (preferably in a helping field such as social work) or equivalent experience • Two years of management experience (or equivalent) • Experience working with at-risk populations; compassion, discernment, and wisdom in crisis settings • Strong interpersonal communication and problem-solving skills • Basic comfort with Microsoft Word and data entry; able to work with minimal supervision Schedule, Compensation, and Time Off • Schedule: 4 days/week, full-time schedule (32 hours/week) • Compensation: typically $30,000-$32,000/year depending on experience • Time off: very generous PTO, including a week off for Christmas, plus sick days and other holidays • Flexibility: occasional work-from-home flexibility may be possible
04/09/2026
Full time
MinistryHub is honored to partner with A Door of Hope in their search for a Hope Program Supervisor. Please direct all applications through MinistryHub and any inquiries to . Are you a steady, people-centered leader who can bring structure to a busy program without losing compassion for the individuals you serve? Do you enjoy developing volunteers-coaching, encouraging, and setting clear expectations so a team can thrive? Are you motivated by the opportunity to strengthen a ministry program that supports clients through education, mentorship, and practical help? The Opportunity A Door of Hope is seeking a Hope Program Supervisor to lead and develop the Hope Program. This role is equal parts program leadership, volunteer leadership, and direct client care. You will oversee day-to-day operations of the Hope Program, recruit and supervise volunteers (including Hope Mentors and Baby Boutique volunteers), ensure excellent documentation and program consistency, and carry a portion of the client load-setting the pace and tone for an effective, compassionate ministry. This is a key leadership seat for someone who is organized, relationally mature, and able to build healthy systems while keeping people at the center. Ministry Purpose This position plays a significant role in achieving the religious mission of the center and, thus, has a ministry purpose. Every staff member and volunteer shall serve this purpose in their job and, in doing so, be in an active ministry purpose with the center. Primary Responsibilities Program leadership and operational excellence • Lead day-to-day operations of the Hope Program and Abortion Recovery Assistance Program • Implement and uphold relevant policies and procedures; identify and execute improvements that strengthen effectiveness • Meet regularly with leadership and key staff to ensure strong communication and aligned client services • Monitor the Hope Program budget area to ensure spending stays within budget Volunteer leadership and development • Recruit, train, schedule, and supervise volunteers connected to the Hope Program • Oversee Hope Mentors, including scheduling, reviewing written work for accurate charting, and providing routine professional and spiritual guidance/feedback • Assist with volunteer interviewing, onboarding/orientation, and training seminars • Build a culture where volunteers feel supported, equipped, and accountable Client care and ministry • Carry a portion of the client load and model excellent care for Hope Mentor volunteers • Provide spiritual care, counseling, guidance, and biblical perspective to clients and families when appropriate • Collaborate and connect with parents/guardians to support the spiritual and personal development of clients (as applicable to program structure) • Support the ministry's religious mission and encourage spiritual growth among staff, volunteers, clients, and donors Systems, scheduling, and program resources • Enter data into the center's CRM (eKyros) and train staff/volunteers to do the same, in alignment with policy • Manage access to Brightcourse and vet educational content to ensure alignment with ministry objectives • Coordinate with the Client Services Coordinator to ensure Hope Classes are scheduled appropriately • Keep referral resources current and help evaluate and maintain educational materials and client resources • Be familiar with CarePortal and submit requests on behalf of clients Baby Boutique leadership and material support • Train and guide Baby Boutique volunteers in daily tasks • Oversee organization and distribution of Baby Boutique items, ensuring fair distribution consistent with program rules • Coordinate Welcome Baby Baskets • Ensure baby equipment complies with state laws/safety standards prior to distribution • Receive material donations and provide receipts when requested Team contribution and community presence • Participate in staff meetings, shared prayer/devotions, fundraising events, and appropriate community events that promote the Hope Program • Serve as part of the Client Services Team when needed (answer phones, make appointments, and share administrative responsibilities) Reporting Relationships • Reports to: Director of Operations and Executive Director Qualifications Mission and faith alignment • Agrees with and abides by the center's statement of faith, code of Christian conduct, and Statement of Principle • Mature Christian faith, regular church attendance, and ability to clearly share the gospel • Sincere desire to reach and help at-risk women considering abortion; belief in the sanctity of human life from conception through natural death Professional qualifications • Dependable, stable, and able to commit to the responsibilities of the position • Bachelor's or master's degree (preferably in a helping field such as social work) or equivalent experience • Two years of management experience (or equivalent) • Experience working with at-risk populations; compassion, discernment, and wisdom in crisis settings • Strong interpersonal communication and problem-solving skills • Basic comfort with Microsoft Word and data entry; able to work with minimal supervision Schedule, Compensation, and Time Off • Schedule: 4 days/week, full-time schedule (32 hours/week) • Compensation: typically $30,000-$32,000/year depending on experience • Time off: very generous PTO, including a week off for Christmas, plus sick days and other holidays • Flexibility: occasional work-from-home flexibility may be possible
Hamblen Crisis Services Coordinator Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work make the decision to work where you are valued! Join the McNabb Center Team as the Hamblen Crisis Services Coordinator today! The Hamblen Crisis Services Coordinator JOB SUMMARY Crisis Services Coordinator is responsible for administrative tasks including reports, scheduling, and training. Services Coordinator will provide supervision to designated employees. Clinical responsibilities include on-call and clinical direction while on site. In addition to supervisory responsibilities, Services Coordinator will meet with clients and treatment team as clinically indicated. Facilitate referral-related activities to link clients with needed services. Follow-up on clinical directives to ensure client treatment is being rendered. Complete assessments at main site and in the community setting as needed. This position requires certification in and adequate implementation of verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, going down on knees, running, and walking. This position requires utilizing a personal dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment. Regular attendance is an essential job function. Due to CSU and WIC being 24 hours/7 days per week programming, the following expectation is applied to all staff working in these programs. All staff will be present and on time for shift in order to relieve previous shift. All staff will stay on shift until relief coverage arrive. All staff have been briefed on the nature of the programming and understand that shifts must be covered in order to keep our staff and clients safe. All staff recognize that if bad weather is predicted be prepared to make it in prior to poor travel conditions and to stay until relieve staff can make it in. EVALUATION STANDARDS 5 Always Exceeds Performance Standards 4 Consistently Exceeds Performance Standards 3 Regularly Meets Performance Standards 2 Frequently Does Not Meet Performance Standards 1 Consistently Does Not Meet Performance Standards This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. 1. Participates as an active member of the crisis team. Begins and ends workday as scheduled and is accessible by cell phone when in the field. Communicates with triage to determine priority of call if more than one call is pending. Responds appropriately to all flags, emails, and voicemails. Demonstrates a consideration and concern for fellow workers and their jobs and promotes harmonious relationships and attitudes Attends and participates in scheduled administrative team meetings Meet with designated employees at least monthly for clinical supervision. 2. Completes documentation of client care in compliance with CARF and SSOC standards. Completes all necessary documentation for each client before end of shift. Clearly documents time of referrals and declines. Flags, emails, or calls case managers/therapist to alert provider that client was seen by Mobile Crisis. Fax all pertinent documentation for referrals and document accordingly. 3. Provides face to face crisis assessments and coverage 24/7/365. Provides direction to client in crisis. Facilitates voluntary/involuntary placement for client or gives referral information to client. Ensures that all clients are seen within two-hour time frame when possible. Provides on-call crisis intervention according to established protocol Through client assessment, determine appropriate level of care and inform all parties involved of plan Provide education and referral information when clinically appropriate Acts as a liaison with community agencies and families to ensure appropriate care for client Determines appropriate location of assessment (i.e. community, telehealth, ED, etc) Spends adequate time with client during assessment to determine needs and most appropriate services and treatment available. Conducts individual/family/significant other therapy with CSU clients as clinically indicated. Provide direction to front line staff to ensure that clients are seen in a timely manner and according to priority. Will provide client transport as needed. Manages staff of MCU assessments. Maintains all productivity standards of CSU and MCU. Meets CU and MCU expected outcomes. COMPENSATION: Starting salary for this position is approximately $72,851/yr based on relevant experience and education. QUALIFICATIONS - Hamblen Crisis Services Coordinator Education/Knowledge: A Master's degree in a health-related field of counseling, psychology, social work, sociology and experience working with individuals with mental illness and/or co-occurring diagnoses. Preferred Master's level licensed or license eligible clinician. Must obtain F endorsement. Experience : Must have course work and or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and crisis intervention. Must have experience in working with special populations including individuals with Severe and Persistent Mental Illnesses and Co-Occurring Disorders. Computer experience is helpful. Experience working in a crisis setting preferred. Physical/Emotional/Social - Skills/Abilities: Exposure to biological hazards. Hearing of normal and soft tones. Close eye work. Valid driver's license. Lifting up to 50 lbs. Pushing/pulling up to 150 lbs. Frequent sitting, standing, walking, bending, stooping, and reaching. Location: Morristown, Tennessee Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. PI78efa58a5-
04/04/2026
Full time
Hamblen Crisis Services Coordinator Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work make the decision to work where you are valued! Join the McNabb Center Team as the Hamblen Crisis Services Coordinator today! The Hamblen Crisis Services Coordinator JOB SUMMARY Crisis Services Coordinator is responsible for administrative tasks including reports, scheduling, and training. Services Coordinator will provide supervision to designated employees. Clinical responsibilities include on-call and clinical direction while on site. In addition to supervisory responsibilities, Services Coordinator will meet with clients and treatment team as clinically indicated. Facilitate referral-related activities to link clients with needed services. Follow-up on clinical directives to ensure client treatment is being rendered. Complete assessments at main site and in the community setting as needed. This position requires certification in and adequate implementation of verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, going down on knees, running, and walking. This position requires utilizing a personal dependable vehicle to conduct Center business. Maintaining a dependable vehicle and certified driver status is a condition of employment. Regular attendance is an essential job function. Due to CSU and WIC being 24 hours/7 days per week programming, the following expectation is applied to all staff working in these programs. All staff will be present and on time for shift in order to relieve previous shift. All staff will stay on shift until relief coverage arrive. All staff have been briefed on the nature of the programming and understand that shifts must be covered in order to keep our staff and clients safe. All staff recognize that if bad weather is predicted be prepared to make it in prior to poor travel conditions and to stay until relieve staff can make it in. EVALUATION STANDARDS 5 Always Exceeds Performance Standards 4 Consistently Exceeds Performance Standards 3 Regularly Meets Performance Standards 2 Frequently Does Not Meet Performance Standards 1 Consistently Does Not Meet Performance Standards This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. 1. Participates as an active member of the crisis team. Begins and ends workday as scheduled and is accessible by cell phone when in the field. Communicates with triage to determine priority of call if more than one call is pending. Responds appropriately to all flags, emails, and voicemails. Demonstrates a consideration and concern for fellow workers and their jobs and promotes harmonious relationships and attitudes Attends and participates in scheduled administrative team meetings Meet with designated employees at least monthly for clinical supervision. 2. Completes documentation of client care in compliance with CARF and SSOC standards. Completes all necessary documentation for each client before end of shift. Clearly documents time of referrals and declines. Flags, emails, or calls case managers/therapist to alert provider that client was seen by Mobile Crisis. Fax all pertinent documentation for referrals and document accordingly. 3. Provides face to face crisis assessments and coverage 24/7/365. Provides direction to client in crisis. Facilitates voluntary/involuntary placement for client or gives referral information to client. Ensures that all clients are seen within two-hour time frame when possible. Provides on-call crisis intervention according to established protocol Through client assessment, determine appropriate level of care and inform all parties involved of plan Provide education and referral information when clinically appropriate Acts as a liaison with community agencies and families to ensure appropriate care for client Determines appropriate location of assessment (i.e. community, telehealth, ED, etc) Spends adequate time with client during assessment to determine needs and most appropriate services and treatment available. Conducts individual/family/significant other therapy with CSU clients as clinically indicated. Provide direction to front line staff to ensure that clients are seen in a timely manner and according to priority. Will provide client transport as needed. Manages staff of MCU assessments. Maintains all productivity standards of CSU and MCU. Meets CU and MCU expected outcomes. COMPENSATION: Starting salary for this position is approximately $72,851/yr based on relevant experience and education. QUALIFICATIONS - Hamblen Crisis Services Coordinator Education/Knowledge: A Master's degree in a health-related field of counseling, psychology, social work, sociology and experience working with individuals with mental illness and/or co-occurring diagnoses. Preferred Master's level licensed or license eligible clinician. Must obtain F endorsement. Experience : Must have course work and or experience in the areas of cultural diversity, human development, etiology and treatment of mental illness, alcohol and drug abuse, physical and sexual abuse, suicide, and crisis intervention. Must have experience in working with special populations including individuals with Severe and Persistent Mental Illnesses and Co-Occurring Disorders. Computer experience is helpful. Experience working in a crisis setting preferred. Physical/Emotional/Social - Skills/Abilities: Exposure to biological hazards. Hearing of normal and soft tones. Close eye work. Valid driver's license. Lifting up to 50 lbs. Pushing/pulling up to 150 lbs. Frequent sitting, standing, walking, bending, stooping, and reaching. Location: Morristown, Tennessee Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. PI78efa58a5-
