Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Job Description USAA is currently looking for dedicated Health Solutions Specialists (Intermediate Level) to join our team. In Health Solutions, we offer Medicare Advantage and Medicare Supplement plans, as well as final expense policies. Our goal is to provide the best possible service to our members, while educating them on all options available within Life Company (health and life insurance and annuities). The Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products. We offer a flexible work environment that requires an individual to be in the office 5 days per week with potential hybrid opportunity after 6 months. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Tampa, FL; or Plano, TX. campus. Relocation assistance is not available for this position. What you'll do: Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes. Asks questions to discover key information and life events and understand need or problem. Documents relevant information. Recognizes life events, understands and assesses the member's needs, financial situation, and goals. Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using advanced sales techniques and persuasion skills and implements recommendation(s). Educates the member on how regulatory changes will impact a product. Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications. May provide limited member servicing support. Ensures adherence to company and regulatory practices. Supports enterprise business goals through the achievement of individual referral and product acquisition goals. Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs. Employees in Health Solutions work with brokered products and act as an agent for the member. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Work Hours: Hours of operation January - September /Monday - Friday / 7:30am - 6:00pm (Central) October - December/ Monday - Friday with some weekends / 7:30 - 8:00 PM (Central) Your 8-hour shift will fall within these hours. We are currently looking for closing shift This role is required to be in office, with potential hybrid opportunity after 6 months. This is for a June 8, 2026 start date What you have: High School Diploma or General Equivalency Diploma required. Required maintenance of Life and Health license. Required annual completion of AHIP and Broker/Carrier appointments. 1 or more years customer service/sales experience. Experience delivering frequent written and oral communication. Experience acquiring and applying new concepts and information. Experience processing and analyzing information. Experience fulfilling requests and meeting deadlines. Experience resolving conflict and negotiating. Experience multi-tasking in an operating systems environment. Experience participating in or leading teams. Successful completion of a job-related assessment may be required. What sets you apart: Current Life and Health License Experience working with Medicare Advantage and Medicare Supplement Plans 1 or more years of experience working during the Medicare Annual Enrollment Period (AEP) Experience working with Final Expense Policies Life Insurance Sales experience Call Center experience a plus Compensation range: The salary range for this position is: $45,470 - $76,730 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/25/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Job Description USAA is currently looking for dedicated Health Solutions Specialists (Intermediate Level) to join our team. In Health Solutions, we offer Medicare Advantage and Medicare Supplement plans, as well as final expense policies. Our goal is to provide the best possible service to our members, while educating them on all options available within Life Company (health and life insurance and annuities). The Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products. We offer a flexible work environment that requires an individual to be in the office 5 days per week with potential hybrid opportunity after 6 months. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Tampa, FL; or Plano, TX. campus. Relocation assistance is not available for this position. What you'll do: Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes. Asks questions to discover key information and life events and understand need or problem. Documents relevant information. Recognizes life events, understands and assesses the member's needs, financial situation, and goals. Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using advanced sales techniques and persuasion skills and implements recommendation(s). Educates the member on how regulatory changes will impact a product. Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications. May provide limited member servicing support. Ensures adherence to company and regulatory practices. Supports enterprise business goals through the achievement of individual referral and product acquisition goals. Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs. Employees in Health Solutions work with brokered products and act as an agent for the member. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Work Hours: Hours of operation January - September /Monday - Friday / 7:30am - 6:00pm (Central) October - December/ Monday - Friday with some weekends / 7:30 - 8:00 PM (Central) Your 8-hour shift will fall within these hours. We are currently looking for closing shift This role is required to be in office, with potential hybrid opportunity after 6 months. This is for a June 8, 2026 start date What you have: High School Diploma or General Equivalency Diploma required. Required maintenance of Life and Health license. Required annual completion of AHIP and Broker/Carrier appointments. 1 or more years customer service/sales experience. Experience delivering frequent written and oral communication. Experience acquiring and applying new concepts and information. Experience processing and analyzing information. Experience fulfilling requests and meeting deadlines. Experience resolving conflict and negotiating. Experience multi-tasking in an operating systems environment. Experience participating in or leading teams. Successful completion of a job-related assessment may be required. What sets you apart: Current Life and Health License Experience working with Medicare Advantage and Medicare Supplement Plans 1 or more years of experience working during the Medicare Annual Enrollment Period (AEP) Experience working with Final Expense Policies Life Insurance Sales experience Call Center experience a plus Compensation range: The salary range for this position is: $45,470 - $76,730 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Life Insurance Signature / Authority Limits 1M Signature / 5M Authority. PLEASE NOTE: ONLY APPLICANTS WITH INDIVIDUAL LIFE UNDERWRITING EXPERIENCE WILL BE CONSIDERED FOR THIS ROLE. PLEASE NOTE: ONLY APPLICANTS WITH INDIVIDUAL LIFE UNDERWRITING EXPERIENCE WILL BE CONSIDERED FOR THIS ROLE. Job Summary Builds relationships with Financial Advisors and internal partners. Develops the skills necessary to successfully underwrite Life, Disability, and/or Long-term Care insurance policies in an inclusive and fast-paced environment ensuring all quality, service and production goals are met. Primary Duties & Responsibilities: Field & Client Experience Responsible for credible and effective relations and communication with field and customer to include responding to case appeals/inquiries and assists with placing business. Provides guidance and assistance to the Northwestern Mutual Financial Network and Financial Representatives regarding case underwriting and risk appraisal Responsible for prescreen inquiries. Underwriting Responsible for the analysis and appraisal of a broad range of insurance applications; approves, classifies, or declines applications for various ages and policy amounts with guidance, as needed. Independently reviews applications and adheres to underwriting standards and demonstrates an intermediate level of experience with NM product types and changes. Develops and demonstrates change agility while maintaining mortality and morbidity expectations. Demonstrates continuous learning through the early adoption of new ways of underwriting. Develops proficiency with Reinsurance programs and determining where to best place a case. Underwrites applications, maintaining industry-leading mortality and morbidity giving the best possible offer that can be made. Provides active case and requirement management and provides customized service with guidance. Communicates & negotiates with Field Partners to explain modified or declined decisions & assist in policy placement. Develops proficiency in financial, medical, and lay underwriting assessments and provides innovations solutions to keep Northwestern Mutual as the choice of our customers. Actively utilizes the most effective means to obtain the necessary information, including digital health data, Internet searches, direct contact with the insured, and communication with third party advisors (Accountants, Attorneys, etc.) with limited guidance. Discusses cases with peer reviewers with medical and technical staff, as needed. Understands and meets all quality, service, and production goals . Solves issues & escalations, with guidance as needed. Partners with Underwriting Support for case management Cross-functional leadership May serve as underwriting representative for improvement in product process w/collaboration w/functional partners. Participates in other projects as needed. Qualifications A bachelor's degree or equivalent combination of education and experience is preferred. 1.5 years of traditional underwriting experience. Analytical skills with the ability to make independent decisions and apply sound judgment in the application of rules. Excellent written and oral communication skills with the ability to handle confidential information, and exercise tact, diplomacy, and resourcefulness. Proficient in computer skills and using various software packages. Ability to work accurately while maintaining speed and flexibility in a team and independent production environment. Highly organized with the ability to establish priorities and meet deadlines. Displays agility to manage multiple tasks and adapt in a changing work environment. or LI-Hybrid Compensation Range: Pay Range - Start: $61,530.00 Pay Range - End: $114,270.00 Geographic Specific Pay Structure: Structure 110: Structure 115: We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. Skills Information Gathering (NM) - Intermediate, Underwriting Practices (NM) - Intermediate, Information Optimization (NM) - Intermediate, Insurance Acumen (NM) - Intermediate, Technology Adaptation (NM) - Intermediate (Inactive), Underwriting Ecosystem (NM) - Intermediate, Mortality, Morbidity, & Risk Analysis (NM) - Intermediate, Customer Centricity (NM) - Intermediate, Learning Agility (NM) - Intermediate (Inactive), Adaptive Communication (NM) - Intermediate, Reasoning (NM) - Intermediate, Decision Making (NM) - Intermediate, Negotiation & Managing Objection (NM) - Intermediate, Consulting (NM) - Advanced, Attention to Detail (NM) - Intermediate, Change Adaptability (NM) - Intermediate, Customer Support (NM) - Intermediate, Data Application (NM) - Intermediate FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging. Flexible work schedules Concierge service Comprehensive benefits Employee resource groups PandoLogic. Category:Finance,
04/25/2026
Full time
Life Insurance Signature / Authority Limits 1M Signature / 5M Authority. PLEASE NOTE: ONLY APPLICANTS WITH INDIVIDUAL LIFE UNDERWRITING EXPERIENCE WILL BE CONSIDERED FOR THIS ROLE. PLEASE NOTE: ONLY APPLICANTS WITH INDIVIDUAL LIFE UNDERWRITING EXPERIENCE WILL BE CONSIDERED FOR THIS ROLE. Job Summary Builds relationships with Financial Advisors and internal partners. Develops the skills necessary to successfully underwrite Life, Disability, and/or Long-term Care insurance policies in an inclusive and fast-paced environment ensuring all quality, service and production goals are met. Primary Duties & Responsibilities: Field & Client Experience Responsible for credible and effective relations and communication with field and customer to include responding to case appeals/inquiries and assists with placing business. Provides guidance and assistance to the Northwestern Mutual Financial Network and Financial Representatives regarding case underwriting and risk appraisal Responsible for prescreen inquiries. Underwriting Responsible for the analysis and appraisal of a broad range of insurance applications; approves, classifies, or declines applications for various ages and policy amounts with guidance, as needed. Independently reviews applications and adheres to underwriting standards and demonstrates an intermediate level of experience with NM product types and changes. Develops and demonstrates change agility while maintaining mortality and morbidity expectations. Demonstrates continuous learning through the early adoption of new ways of underwriting. Develops proficiency with Reinsurance programs and determining where to best place a case. Underwrites applications, maintaining industry-leading mortality and morbidity giving the best possible offer that can be made. Provides active case and requirement management and provides customized service with guidance. Communicates & negotiates with Field Partners to explain modified or declined decisions & assist in policy placement. Develops proficiency in financial, medical, and lay underwriting assessments and provides innovations solutions to keep Northwestern Mutual as the choice of our customers. Actively utilizes the most effective means to obtain the necessary information, including digital health data, Internet searches, direct contact with the insured, and communication with third party advisors (Accountants, Attorneys, etc.) with limited guidance. Discusses cases with peer reviewers with medical and technical staff, as needed. Understands and meets all quality, service, and production goals . Solves issues & escalations, with guidance as needed. Partners with Underwriting Support for case management Cross-functional leadership May serve as underwriting representative for improvement in product process w/collaboration w/functional partners. Participates in other projects as needed. Qualifications A bachelor's degree or equivalent combination of education and experience is preferred. 1.5 years of traditional underwriting experience. Analytical skills with the ability to make independent decisions and apply sound judgment in the application of rules. Excellent written and oral communication skills with the ability to handle confidential information, and exercise tact, diplomacy, and resourcefulness. Proficient in computer skills and using various software packages. Ability to work accurately while maintaining speed and flexibility in a team and independent production environment. Highly organized with the ability to establish priorities and meet deadlines. Displays agility to manage multiple tasks and adapt in a changing work environment. or LI-Hybrid Compensation Range: Pay Range - Start: $61,530.00 Pay Range - End: $114,270.00 Geographic Specific Pay Structure: Structure 110: Structure 115: We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more. Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now! Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives. Skills Information Gathering (NM) - Intermediate, Underwriting Practices (NM) - Intermediate, Information Optimization (NM) - Intermediate, Insurance Acumen (NM) - Intermediate, Technology Adaptation (NM) - Intermediate (Inactive), Underwriting Ecosystem (NM) - Intermediate, Mortality, Morbidity, & Risk Analysis (NM) - Intermediate, Customer Centricity (NM) - Intermediate, Learning Agility (NM) - Intermediate (Inactive), Adaptive Communication (NM) - Intermediate, Reasoning (NM) - Intermediate, Decision Making (NM) - Intermediate, Negotiation & Managing Objection (NM) - Intermediate, Consulting (NM) - Advanced, Attention to Detail (NM) - Intermediate, Change Adaptability (NM) - Intermediate, Customer Support (NM) - Intermediate, Data Application (NM) - Intermediate FIND YOUR FUTURE We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging. Flexible work schedules Concierge service Comprehensive benefits Employee resource groups PandoLogic. Category:Finance,
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Job Description USAA is currently looking for dedicated Health Solutions Specialists (Intermediate Level) to join our team. In Health Solutions, we offer Medicare Advantage and Medicare Supplement plans, as well as final expense policies. Our goal is to provide the best possible service to our members, while educating them on all options available within Life Company (health and life insurance and annuities). The Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products. We offer a flexible work environment that requires an individual to be in the office 5 days per week with potential hybrid opportunity after 6 months. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Tampa, FL; or Plano, TX. campus. Relocation assistance is not available for this position. What you'll do: Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes. Asks questions to discover key information and life events and understand need or problem. Documents relevant information. Recognizes life events, understands and assesses the member's needs, financial situation, and goals. Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using advanced sales techniques and persuasion skills and implements recommendation(s). Educates the member on how regulatory changes will impact a product. Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications. May provide limited member servicing support. Ensures adherence to company and regulatory practices. Supports enterprise business goals through the achievement of individual referral and product acquisition goals. Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs. Employees in Health Solutions work with brokered products and act as an agent for the member. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Work Hours: Hours of operation January - September /Monday - Friday / 7:30am - 6:00pm (Central) October - December/ Monday - Friday with some weekends / 7:30 - 8:00 PM (Central) Your 8-hour shift will fall within these hours. We are currently looking for closing shift This role is required to be in office, with potential hybrid opportunity after 6 months. This is for a June 8, 2026 start date What you have: High School Diploma or General Equivalency Diploma required. Required maintenance of Life and Health license. Required annual completion of AHIP and Broker/Carrier appointments. 1 or more years customer service/sales experience. Experience delivering frequent written and oral communication. Experience acquiring and applying new concepts and information. Experience processing and analyzing information. Experience fulfilling requests and meeting deadlines. Experience resolving conflict and negotiating. Experience multi-tasking in an operating systems environment. Experience participating in or leading teams. Successful completion of a job-related assessment may be required. What sets you apart: Current Life and Health License Experience working with Medicare Advantage and Medicare Supplement Plans 1 or more years of experience working during the Medicare Annual Enrollment Period (AEP) Experience working with Final Expense Policies Life Insurance Sales experience Call Center experience a plus Compensation range: The salary range for this position is: $45,470 - $76,730 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/24/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Job Description USAA is currently looking for dedicated Health Solutions Specialists (Intermediate Level) to join our team. In Health Solutions, we offer Medicare Advantage and Medicare Supplement plans, as well as final expense policies. Our goal is to provide the best possible service to our members, while educating them on all options available within Life Company (health and life insurance and annuities). The Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products. We offer a flexible work environment that requires an individual to be in the office 5 days per week with potential hybrid opportunity after 6 months. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Tampa, FL; or Plano, TX. campus. Relocation assistance is not available for this position. What you'll do: Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes. Asks questions to discover key information and life events and understand need or problem. Documents relevant information. Recognizes life events, understands and assesses the member's needs, financial situation, and goals. Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using advanced sales techniques and persuasion skills and implements recommendation(s). Educates the member on how regulatory changes will impact a product. Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications. May provide limited member servicing support. Ensures adherence to company and regulatory practices. Supports enterprise business goals through the achievement of individual referral and product acquisition goals. Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs. Employees in Health Solutions work with brokered products and act as an agent for the member. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Work Hours: Hours of operation January - September /Monday - Friday / 7:30am - 6:00pm (Central) October - December/ Monday - Friday with some weekends / 7:30 - 8:00 PM (Central) Your 8-hour shift will fall within these hours. We are currently looking for closing shift This role is required to be in office, with potential hybrid opportunity after 6 months. This is for a June 8, 2026 start date What you have: High School Diploma or General Equivalency Diploma required. Required maintenance of Life and Health license. Required annual completion of AHIP and Broker/Carrier appointments. 1 or more years customer service/sales experience. Experience delivering frequent written and oral communication. Experience acquiring and applying new concepts and information. Experience processing and analyzing information. Experience fulfilling requests and meeting deadlines. Experience resolving conflict and negotiating. Experience multi-tasking in an operating systems environment. Experience participating in or leading teams. Successful completion of a job-related assessment may be required. What sets you apart: Current Life and Health License Experience working with Medicare Advantage and Medicare Supplement Plans 1 or more years of experience working during the Medicare Annual Enrollment Period (AEP) Experience working with Final Expense Policies Life Insurance Sales experience Call Center experience a plus Compensation range: The salary range for this position is: $45,470 - $76,730 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Job Description USAA is currently looking for dedicated Health Solutions Specialists (Intermediate Level) to join our team. In Health Solutions, we offer Medicare Advantage and Medicare Supplement plans, as well as final expense policies. Our goal is to provide the best possible service to our members, while educating them on all options available within Life Company (health and life insurance and annuities). The Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products. We offer a flexible work environment that requires an individual to be in the office 5 days per week with potential hybrid opportunity after 6 months. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Tampa, FL; or Plano, TX. campus. Relocation assistance is not available for this position. What you'll do: Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes. Asks questions to discover key information and life events and understand need or problem. Documents relevant information. Recognizes life events, understands and assesses the member's needs, financial situation, and goals. Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using advanced sales techniques and persuasion skills and implements recommendation(s). Educates the member on how regulatory changes will impact a product. Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications. May provide limited member servicing support. Ensures adherence to company and regulatory practices. Supports enterprise business goals through the achievement of individual referral and product acquisition goals. Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs. Employees in Health Solutions work with brokered products and act as an agent for the member. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Work Hours: Hours of operation January - September /Monday - Friday / 7:30am - 6:00pm (Central) October - December/ Monday - Friday with some weekends / 7:30 - 8:00 PM (Central) Your 8-hour shift will fall within these hours. We are currently looking for closing shift This role is required to be in office, with potential hybrid opportunity after 6 months. This is for a June 8, 2026 start date What you have: High School Diploma or General Equivalency Diploma required. Required maintenance of Life and Health license. Required annual completion of AHIP and Broker/Carrier appointments. 1 or more years customer service/sales experience. Experience delivering frequent written and oral communication. Experience acquiring and applying new concepts and information. Experience processing and analyzing information. Experience fulfilling requests and meeting deadlines. Experience resolving conflict and negotiating. Experience multi-tasking in an operating systems environment. Experience participating in or leading teams. Successful completion of a job-related assessment may be required. What sets you apart: Current Life and Health License Experience working with Medicare Advantage and Medicare Supplement Plans 1 or more years of experience working during the Medicare Annual Enrollment Period (AEP) Experience working with Final Expense Policies Life Insurance Sales experience Call Center experience a plus Compensation range: The salary range for this position is: $45,470 - $76,730 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/24/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Job Description USAA is currently looking for dedicated Health Solutions Specialists (Intermediate Level) to join our team. In Health Solutions, we offer Medicare Advantage and Medicare Supplement plans, as well as final expense policies. Our goal is to provide the best possible service to our members, while educating them on all options available within Life Company (health and life insurance and annuities). The Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products. We offer a flexible work environment that requires an individual to be in the office 5 days per week with potential hybrid opportunity after 6 months. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Tampa, FL; or Plano, TX. campus. Relocation assistance is not available for this position. What you'll do: Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes. Asks questions to discover key information and life events and understand need or problem. Documents relevant information. Recognizes life events, understands and assesses the member's needs, financial situation, and goals. Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using advanced sales techniques and persuasion skills and implements recommendation(s). Educates the member on how regulatory changes will impact a product. Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications. May provide limited member servicing support. Ensures adherence to company and regulatory practices. Supports enterprise business goals through the achievement of individual referral and product acquisition goals. Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs. Employees in Health Solutions work with brokered products and act as an agent for the member. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Work Hours: Hours of operation January - September /Monday - Friday / 7:30am - 6:00pm (Central) October - December/ Monday - Friday with some weekends / 7:30 - 8:00 PM (Central) Your 8-hour shift will fall within these hours. We are currently looking for closing shift This role is required to be in office, with potential hybrid opportunity after 6 months. This is for a June 8, 2026 start date What you have: High School Diploma or General Equivalency Diploma required. Required maintenance of Life and Health license. Required annual completion of AHIP and Broker/Carrier appointments. 1 or more years customer service/sales experience. Experience delivering frequent written and oral communication. Experience acquiring and applying new concepts and information. Experience processing and analyzing information. Experience fulfilling requests and meeting deadlines. Experience resolving conflict and negotiating. Experience multi-tasking in an operating systems environment. Experience participating in or leading teams. Successful completion of a job-related assessment may be required. What sets you apart: Current Life and Health License Experience working with Medicare Advantage and Medicare Supplement Plans 1 or more years of experience working during the Medicare Annual Enrollment Period (AEP) Experience working with Final Expense Policies Life Insurance Sales experience Call Center experience a plus Compensation range: The salary range for this position is: $45,470 - $76,730 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Job Description USAA is currently looking for dedicated Health Solutions Specialists (Intermediate Level) to join our team. In Health Solutions, we offer Medicare Advantage and Medicare Supplement plans, as well as final expense policies. Our goal is to provide the best possible service to our members, while educating them on all options available within Life Company (health and life insurance and annuities). The Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products. We offer a flexible work environment that requires an individual to be in the office 5 days per week with potential hybrid opportunity after 6 months. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Tampa, FL; or Plano, TX. campus. Relocation assistance is not available for this position. What you'll do: Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes. Asks questions to discover key information and life events and understand need or problem. Documents relevant information. Recognizes life events, understands and assesses the member's needs, financial situation, and goals. Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using advanced sales techniques and persuasion skills and implements recommendation(s). Educates the member on how regulatory changes will impact a product. Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications. May provide limited member servicing support. Ensures adherence to company and regulatory practices. Supports enterprise business goals through the achievement of individual referral and product acquisition goals. Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs. Employees in Health Solutions work with brokered products and act as an agent for the member. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Work Hours: Hours of operation January - September /Monday - Friday / 7:30am - 6:00pm (Central) October - December/ Monday - Friday with some weekends / 7:30 - 8:00 PM (Central) Your 8-hour shift will fall within these hours. We are currently looking for closing shift This role is required to be in office, with potential hybrid opportunity after 6 months. This is for a June 8, 2026 start date What you have: High School Diploma or General Equivalency Diploma required. Required maintenance of Life and Health license. Required annual completion of AHIP and Broker/Carrier appointments. 1 or more years customer service/sales experience. Experience delivering frequent written and oral communication. Experience acquiring and applying new concepts and information. Experience processing and analyzing information. Experience fulfilling requests and meeting deadlines. Experience resolving conflict and negotiating. Experience multi-tasking in an operating systems environment. Experience participating in or leading teams. Successful completion of a job-related assessment may be required. What sets you apart: Current Life and Health License Experience working with Medicare Advantage and Medicare Supplement Plans 1 or more years of experience working during the Medicare Annual Enrollment Period (AEP) Experience working with Final Expense Policies Life Insurance Sales experience Call Center experience a plus Compensation range: The salary range for this position is: $45,470 - $76,730 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/22/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Job Description USAA is currently looking for dedicated Health Solutions Specialists (Intermediate Level) to join our team. In Health Solutions, we offer Medicare Advantage and Medicare Supplement plans, as well as final expense policies. Our goal is to provide the best possible service to our members, while educating them on all options available within Life Company (health and life insurance and annuities). The Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products. We offer a flexible work environment that requires an individual to be in the office 5 days per week with potential hybrid opportunity after 6 months. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Tampa, FL; or Plano, TX. campus. Relocation assistance is not available for this position. What you'll do: Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes. Asks questions to discover key information and life events and understand need or problem. Documents relevant information. Recognizes life events, understands and assesses the member's needs, financial situation, and goals. Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using advanced sales techniques and persuasion skills and implements recommendation(s). Educates the member on how regulatory changes will impact a product. Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications. May provide limited member servicing support. Ensures adherence to company and regulatory practices. Supports enterprise business goals through the achievement of individual referral and product acquisition goals. Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs. Employees in Health Solutions work with brokered products and act as an agent for the member. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Work Hours: Hours of operation January - September /Monday - Friday / 7:30am - 6:00pm (Central) October - December/ Monday - Friday with some weekends / 7:30 - 8:00 PM (Central) Your 8-hour shift will fall within these hours. We are currently looking for closing shift This role is required to be in office, with potential hybrid opportunity after 6 months. This is for a June 8, 2026 start date What you have: High School Diploma or General Equivalency Diploma required. Required maintenance of Life and Health license. Required annual completion of AHIP and Broker/Carrier appointments. 1 or more years customer service/sales experience. Experience delivering frequent written and oral communication. Experience acquiring and applying new concepts and information. Experience processing and analyzing information. Experience fulfilling requests and meeting deadlines. Experience resolving conflict and negotiating. Experience multi-tasking in an operating systems environment. Experience participating in or leading teams. Successful completion of a job-related assessment may be required. What sets you apart: Current Life and Health License Experience working with Medicare Advantage and Medicare Supplement Plans 1 or more years of experience working during the Medicare Annual Enrollment Period (AEP) Experience working with Final Expense Policies Life Insurance Sales experience Call Center experience a plus Compensation range: The salary range for this position is: $45,470 - $76,730 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Job Description USAA is currently looking for dedicated Health Solutions Specialists (Intermediate Level) to join our team. In Health Solutions, we offer Medicare Advantage and Medicare Supplement plans, as well as final expense policies. Our goal is to provide the best possible service to our members, while educating them on all options available within Life Company (health and life insurance and annuities). The Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products. We offer a flexible work environment that requires an individual to be in the office 5 days per week with potential hybrid opportunity after 6 months. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Tampa, FL; or Plano, TX. campus. Relocation assistance is not available for this position. What you'll do: Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes. Asks questions to discover key information and life events and understand need or problem. Documents relevant information. Recognizes life events, understands and assesses the member's needs, financial situation, and goals. Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using advanced sales techniques and persuasion skills and implements recommendation(s). Educates the member on how regulatory changes will impact a product. Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications. May provide limited member servicing support. Ensures adherence to company and regulatory practices. Supports enterprise business goals through the achievement of individual referral and product acquisition goals. Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs. Employees in Health Solutions work with brokered products and act as an agent for the member. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Work Hours: Hours of operation January - September /Monday - Friday / 7:30am - 6:00pm (Central) October - December/ Monday - Friday with some weekends / 7:30 - 8:00 PM (Central) Your 8-hour shift will fall within these hours. We are currently looking for closing shift This role is required to be in office, with potential hybrid opportunity after 6 months. This is for a June 8, 2026 start date What you have: High School Diploma or General Equivalency Diploma required. Required maintenance of Life and Health license. Required annual completion of AHIP and Broker/Carrier appointments. 1 or more years customer service/sales experience. Experience delivering frequent written and oral communication. Experience acquiring and applying new concepts and information. Experience processing and analyzing information. Experience fulfilling requests and meeting deadlines. Experience resolving conflict and negotiating. Experience multi-tasking in an operating systems environment. Experience participating in or leading teams. Successful completion of a job-related assessment may be required. What sets you apart: Current Life and Health License Experience working with Medicare Advantage and Medicare Supplement Plans 1 or more years of experience working during the Medicare Annual Enrollment Period (AEP) Experience working with Final Expense Policies Life Insurance Sales experience Call Center experience a plus Compensation range: The salary range for this position is: $45,470 - $76,730 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/21/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Job Description USAA is currently looking for dedicated Health Solutions Specialists (Intermediate Level) to join our team. In Health Solutions, we offer Medicare Advantage and Medicare Supplement plans, as well as final expense policies. Our goal is to provide the best possible service to our members, while educating them on all options available within Life Company (health and life insurance and annuities). The Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products. We offer a flexible work environment that requires an individual to be in the office 5 days per week with potential hybrid opportunity after 6 months. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Tampa, FL; or Plano, TX. campus. Relocation assistance is not available for this position. What you'll do: Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes. Asks questions to discover key information and life events and understand need or problem. Documents relevant information. Recognizes life events, understands and assesses the member's needs, financial situation, and goals. Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using advanced sales techniques and persuasion skills and implements recommendation(s). Educates the member on how regulatory changes will impact a product. Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications. May provide limited member servicing support. Ensures adherence to company and regulatory practices. Supports enterprise business goals through the achievement of individual referral and product acquisition goals. Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs. Employees in Health Solutions work with brokered products and act as an agent for the member. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Work Hours: Hours of operation January - September /Monday - Friday / 7:30am - 6:00pm (Central) October - December/ Monday - Friday with some weekends / 7:30 - 8:00 PM (Central) Your 8-hour shift will fall within these hours. We are currently looking for closing shift This role is required to be in office, with potential hybrid opportunity after 6 months. This is for a June 8, 2026 start date What you have: High School Diploma or General Equivalency Diploma required. Required maintenance of Life and Health license. Required annual completion of AHIP and Broker/Carrier appointments. 1 or more years customer service/sales experience. Experience delivering frequent written and oral communication. Experience acquiring and applying new concepts and information. Experience processing and analyzing information. Experience fulfilling requests and meeting deadlines. Experience resolving conflict and negotiating. Experience multi-tasking in an operating systems environment. Experience participating in or leading teams. Successful completion of a job-related assessment may be required. What sets you apart: Current Life and Health License Experience working with Medicare Advantage and Medicare Supplement Plans 1 or more years of experience working during the Medicare Annual Enrollment Period (AEP) Experience working with Final Expense Policies Life Insurance Sales experience Call Center experience a plus Compensation range: The salary range for this position is: $45,470 - $76,730 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Job Description USAA is currently looking for dedicated Health Solutions Specialists (Intermediate Level) to join our team. In Health Solutions, we offer Medicare Advantage and Medicare Supplement plans, as well as final expense policies. Our goal is to provide the best possible service to our members, while educating them on all options available within Life Company (health and life insurance and annuities). The Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products. We offer a flexible work environment that requires an individual to be in the office 5 days per week with potential hybrid opportunity after 6 months. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Tampa, FL; or Plano, TX. campus. Relocation assistance is not available for this position. What you'll do: Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes. Asks questions to discover key information and life events and understand need or problem. Documents relevant information. Recognizes life events, understands and assesses the member's needs, financial situation, and goals. Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using advanced sales techniques and persuasion skills and implements recommendation(s). Educates the member on how regulatory changes will impact a product. Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications. May provide limited member servicing support. Ensures adherence to company and regulatory practices. Supports enterprise business goals through the achievement of individual referral and product acquisition goals. Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs. Employees in Health Solutions work with brokered products and act as an agent for the member. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Work Hours: Hours of operation January - September /Monday - Friday / 7:30am - 6:00pm (Central) October - December/ Monday - Friday with some weekends / 7:30 - 8:00 PM (Central) Your 8-hour shift will fall within these hours. We are currently looking for closing shift This role is required to be in office, with potential hybrid opportunity after 6 months. This is for a June 8, 2026 start date What you have: High School Diploma or General Equivalency Diploma required. Required maintenance of Life and Health license. Required annual completion of AHIP and Broker/Carrier appointments. 1 or more years customer service/sales experience. Experience delivering frequent written and oral communication. Experience acquiring and applying new concepts and information. Experience processing and analyzing information. Experience fulfilling requests and meeting deadlines. Experience resolving conflict and negotiating. Experience multi-tasking in an operating systems environment. Experience participating in or leading teams. Successful completion of a job-related assessment may be required. What sets you apart: Current Life and Health License Experience working with Medicare Advantage and Medicare Supplement Plans 1 or more years of experience working during the Medicare Annual Enrollment Period (AEP) Experience working with Final Expense Policies Life Insurance Sales experience Call Center experience a plus Compensation range: The salary range for this position is: $45,470 - $76,730 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/21/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Job Description USAA is currently looking for dedicated Health Solutions Specialists (Intermediate Level) to join our team. In Health Solutions, we offer Medicare Advantage and Medicare Supplement plans, as well as final expense policies. Our goal is to provide the best possible service to our members, while educating them on all options available within Life Company (health and life insurance and annuities). The Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products. We offer a flexible work environment that requires an individual to be in the office 5 days per week with potential hybrid opportunity after 6 months. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Tampa, FL; or Plano, TX. campus. Relocation assistance is not available for this position. What you'll do: Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes. Asks questions to discover key information and life events and understand need or problem. Documents relevant information. Recognizes life events, understands and assesses the member's needs, financial situation, and goals. Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using advanced sales techniques and persuasion skills and implements recommendation(s). Educates the member on how regulatory changes will impact a product. Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications. May provide limited member servicing support. Ensures adherence to company and regulatory practices. Supports enterprise business goals through the achievement of individual referral and product acquisition goals. Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs. Employees in Health Solutions work with brokered products and act as an agent for the member. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Work Hours: Hours of operation January - September /Monday - Friday / 7:30am - 6:00pm (Central) October - December/ Monday - Friday with some weekends / 7:30 - 8:00 PM (Central) Your 8-hour shift will fall within these hours. We are currently looking for closing shift This role is required to be in office, with potential hybrid opportunity after 6 months. This is for a June 8, 2026 start date What you have: High School Diploma or General Equivalency Diploma required. Required maintenance of Life and Health license. Required annual completion of AHIP and Broker/Carrier appointments. 1 or more years customer service/sales experience. Experience delivering frequent written and oral communication. Experience acquiring and applying new concepts and information. Experience processing and analyzing information. Experience fulfilling requests and meeting deadlines. Experience resolving conflict and negotiating. Experience multi-tasking in an operating systems environment. Experience participating in or leading teams. Successful completion of a job-related assessment may be required. What sets you apart: Current Life and Health License Experience working with Medicare Advantage and Medicare Supplement Plans 1 or more years of experience working during the Medicare Annual Enrollment Period (AEP) Experience working with Final Expense Policies Life Insurance Sales experience Call Center experience a plus Compensation range: The salary range for this position is: $45,470 - $76,730 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Job Description USAA is currently looking for dedicated Health Solutions Specialists (Intermediate Level) to join our team. In Health Solutions, we offer Medicare Advantage and Medicare Supplement plans, as well as final expense policies. Our goal is to provide the best possible service to our members, while educating them on all options available within Life Company (health and life insurance and annuities). The Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products. We offer a flexible work environment that requires an individual to be in the office 5 days per week with potential hybrid opportunity after 6 months. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Tampa, FL; or Plano, TX. campus. Relocation assistance is not available for this position. What you'll do: Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes. Asks questions to discover key information and life events and understand need or problem. Documents relevant information. Recognizes life events, understands and assesses the member's needs, financial situation, and goals. Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using advanced sales techniques and persuasion skills and implements recommendation(s). Educates the member on how regulatory changes will impact a product. Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications. May provide limited member servicing support. Ensures adherence to company and regulatory practices. Supports enterprise business goals through the achievement of individual referral and product acquisition goals. Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs. Employees in Health Solutions work with brokered products and act as an agent for the member. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Work Hours: Hours of operation January - September /Monday - Friday / 7:30am - 6:00pm (Central) October - December/ Monday - Friday with some weekends / 7:30 - 8:00 PM (Central) Your 8-hour shift will fall within these hours. We are currently looking for closing shift This role is required to be in office, with potential hybrid opportunity after 6 months. This is for a June 8, 2026 start date What you have: High School Diploma or General Equivalency Diploma required. Required maintenance of Life and Health license. Required annual completion of AHIP and Broker/Carrier appointments. 1 or more years customer service/sales experience. Experience delivering frequent written and oral communication. Experience acquiring and applying new concepts and information. Experience processing and analyzing information. Experience fulfilling requests and meeting deadlines. Experience resolving conflict and negotiating. Experience multi-tasking in an operating systems environment. Experience participating in or leading teams. Successful completion of a job-related assessment may be required. What sets you apart: Current Life and Health License Experience working with Medicare Advantage and Medicare Supplement Plans 1 or more years of experience working during the Medicare Annual Enrollment Period (AEP) Experience working with Final Expense Policies Life Insurance Sales experience Call Center experience a plus Compensation range: The salary range for this position is: $45,470 - $76,730 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/21/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Job Description USAA is currently looking for dedicated Health Solutions Specialists (Intermediate Level) to join our team. In Health Solutions, we offer Medicare Advantage and Medicare Supplement plans, as well as final expense policies. Our goal is to provide the best possible service to our members, while educating them on all options available within Life Company (health and life insurance and annuities). The Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products. We offer a flexible work environment that requires an individual to be in the office 5 days per week with potential hybrid opportunity after 6 months. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Tampa, FL; or Plano, TX. campus. Relocation assistance is not available for this position. What you'll do: Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes. Asks questions to discover key information and life events and understand need or problem. Documents relevant information. Recognizes life events, understands and assesses the member's needs, financial situation, and goals. Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using advanced sales techniques and persuasion skills and implements recommendation(s). Educates the member on how regulatory changes will impact a product. Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications. May provide limited member servicing support. Ensures adherence to company and regulatory practices. Supports enterprise business goals through the achievement of individual referral and product acquisition goals. Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs. Employees in Health Solutions work with brokered products and act as an agent for the member. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Work Hours: Hours of operation January - September /Monday - Friday / 7:30am - 6:00pm (Central) October - December/ Monday - Friday with some weekends / 7:30 - 8:00 PM (Central) Your 8-hour shift will fall within these hours. We are currently looking for closing shift This role is required to be in office, with potential hybrid opportunity after 6 months. This is for a June 8, 2026 start date What you have: High School Diploma or General Equivalency Diploma required. Required maintenance of Life and Health license. Required annual completion of AHIP and Broker/Carrier appointments. 1 or more years customer service/sales experience. Experience delivering frequent written and oral communication. Experience acquiring and applying new concepts and information. Experience processing and analyzing information. Experience fulfilling requests and meeting deadlines. Experience resolving conflict and negotiating. Experience multi-tasking in an operating systems environment. Experience participating in or leading teams. Successful completion of a job-related assessment may be required. What sets you apart: Current Life and Health License Experience working with Medicare Advantage and Medicare Supplement Plans 1 or more years of experience working during the Medicare Annual Enrollment Period (AEP) Experience working with Final Expense Policies Life Insurance Sales experience Call Center experience a plus Compensation range: The salary range for this position is: $45,470 - $76,730 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Job Description USAA is currently looking for dedicated Health Solutions Specialists (Intermediate Level) to join our team. In Health Solutions, we offer Medicare Advantage and Medicare Supplement plans, as well as final expense policies. Our goal is to provide the best possible service to our members, while educating them on all options available within Life Company (health and life insurance and annuities). The Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products. We offer a flexible work environment that requires an individual to be in the office 5 days per week with potential hybrid opportunity after 6 months. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Tampa, FL; or Plano, TX. campus. Relocation assistance is not available for this position. What you'll do: Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes. Asks questions to discover key information and life events and understand need or problem. Documents relevant information. Recognizes life events, understands and assesses the member's needs, financial situation, and goals. Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using advanced sales techniques and persuasion skills and implements recommendation(s). Educates the member on how regulatory changes will impact a product. Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications. May provide limited member servicing support. Ensures adherence to company and regulatory practices. Supports enterprise business goals through the achievement of individual referral and product acquisition goals. Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs. Employees in Health Solutions work with brokered products and act as an agent for the member. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Work Hours: Hours of operation January - September /Monday - Friday / 7:30am - 6:00pm (Central) October - December/ Monday - Friday with some weekends / 7:30 - 8:00 PM (Central) Your 8-hour shift will fall within these hours. We are currently looking for closing shift This role is required to be in office, with potential hybrid opportunity after 6 months. This is for a June 8, 2026 start date What you have: High School Diploma or General Equivalency Diploma required. Required maintenance of Life and Health license. Required annual completion of AHIP and Broker/Carrier appointments. 1 or more years customer service/sales experience. Experience delivering frequent written and oral communication. Experience acquiring and applying new concepts and information. Experience processing and analyzing information. Experience fulfilling requests and meeting deadlines. Experience resolving conflict and negotiating. Experience multi-tasking in an operating systems environment. Experience participating in or leading teams. Successful completion of a job-related assessment may be required. What sets you apart: Current Life and Health License Experience working with Medicare Advantage and Medicare Supplement Plans 1 or more years of experience working during the Medicare Annual Enrollment Period (AEP) Experience working with Final Expense Policies Life Insurance Sales experience Call Center experience a plus Compensation range: The salary range for this position is: $45,470 - $76,730 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
04/21/2026
Full time
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Job Description USAA is currently looking for dedicated Health Solutions Specialists (Intermediate Level) to join our team. In Health Solutions, we offer Medicare Advantage and Medicare Supplement plans, as well as final expense policies. Our goal is to provide the best possible service to our members, while educating them on all options available within Life Company (health and life insurance and annuities). The Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products. We offer a flexible work environment that requires an individual to be in the office 5 days per week with potential hybrid opportunity after 6 months. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Tampa, FL; or Plano, TX. campus. Relocation assistance is not available for this position. What you'll do: Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes. Asks questions to discover key information and life events and understand need or problem. Documents relevant information. Recognizes life events, understands and assesses the member's needs, financial situation, and goals. Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using advanced sales techniques and persuasion skills and implements recommendation(s). Educates the member on how regulatory changes will impact a product. Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications. May provide limited member servicing support. Ensures adherence to company and regulatory practices. Supports enterprise business goals through the achievement of individual referral and product acquisition goals. Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs. Employees in Health Solutions work with brokered products and act as an agent for the member. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Work Hours: Hours of operation January - September /Monday - Friday / 7:30am - 6:00pm (Central) October - December/ Monday - Friday with some weekends / 7:30 - 8:00 PM (Central) Your 8-hour shift will fall within these hours. We are currently looking for closing shift This role is required to be in office, with potential hybrid opportunity after 6 months. This is for a June 8, 2026 start date What you have: High School Diploma or General Equivalency Diploma required. Required maintenance of Life and Health license. Required annual completion of AHIP and Broker/Carrier appointments. 1 or more years customer service/sales experience. Experience delivering frequent written and oral communication. Experience acquiring and applying new concepts and information. Experience processing and analyzing information. Experience fulfilling requests and meeting deadlines. Experience resolving conflict and negotiating. Experience multi-tasking in an operating systems environment. Experience participating in or leading teams. Successful completion of a job-related assessment may be required. What sets you apart: Current Life and Health License Experience working with Medicare Advantage and Medicare Supplement Plans 1 or more years of experience working during the Medicare Annual Enrollment Period (AEP) Experience working with Final Expense Policies Life Insurance Sales experience Call Center experience a plus Compensation range: The salary range for this position is: $45,470 - $76,730 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
