Country: United States Job Location: Traverse City Job Family: Human Resources Type of contract: Working mode: Job Id: 53931 HR Generalist At Bel, we are not just a company-we are a company on a Mission, built on 160 years of bold innovation, family values, and a commitment to social purpose. With beloved brands like Babybel , GoGo squeeZ , The Laughing Cow , and Boursin , our snacking solutions bring more than joy; they want to serve as a force for good. Our U.S. Mission? To help close the critical 80% nutrition gap by making it easier for Americans to eat more fruits, veggies, and dairy as part of their daily lives. The company has headquarters in Chicago and New York City and operates 4 manufacturing plants in Little Chute, WI; Brookings, SD; Traverse City, MI; and Nampa, ID. JOB SUMMARY: The HR Generalist is responsible for applying HR knowledge to ensure effective business operations, regulatory compliance, and strong employee relations within a strong, growing company. The HR Generalist will support various HR functions and provide comprehensive HR support to both employees and management throughout the manufacturing facility. This position will administer and coordinate various plant focused HR functions, including but not limited to the following: recruitment, talent development, employee relations, compliance and reporting, benefit administration, including leaves management, and HR policy and procedure. JOB RESPONSIBILITIES: • Acts a key Business Partner with operations leaders and primary point of contact for front-line factory leadership o Participates as an active business partner to understand business operations, goals and priorities and ensures HR function is aligned to provide necessary talent, leadership and services to support the business. o Analyzes metrics and results of department initiatives in relation to established goals and recommends new approaches to effect continual improvements. o Participates in development and accomplishment of Company and HR department goals, objectives, and priorities. o Provides leadership and coaching to Supervisors with various hourly workforce matters, including staffing, training, performance management, attendance and leave of absence, and general employee relations. o Recommends, develops, and implements, and interprets HR policies, procedures. • Leads Talent Acquisition, Talent Management and Talent Development for hourly workforce o Lead full cycle of resource planning activities for hourly factory positions in partnership with factory leadership. Develop and maintain workforce planning tools, guide recruiting efforts and ensure consistent and compliant employment practices. Analyze workforce planning and talent acquisition results in relation to established goals and recommend new approaches to effect continual improvement. Manage full Talent Acquisition process in partnership with HR Coordinator. o Guide planning and coordination of onboarding for new hourly workers, incorporating best practices and ensuring engaging and welcoming experience. o Define and implement a training and development strategy for hourly employees that matches the needs of the organization. o In partnership with factory leadership, administers hourly employee evaluations, including 30-60-90 and annual evaluations. Ensures evaluations are completed timely and accurately, guides leadership on performance related matters and assists in identifying and addressing performance gaps. o Facilitates the development and qualification of factory trainers in partnership with factory leadership. o Partners with HR Coordinator to ensure training and qualifications are completed timely and accurately. • Contributes to hourly factory worker Employee Relations matters o Works in partnership with leadership to guide hourly employee investigations, including coaching supervisors through investigation process, ensuring consistent approach to addressing corrective action, coordinating with stakeholders as appropriate and facilitating recommendations for discipline. Ensuring management and HR leadership are aligned on recommendations. o Consult with employees and factory leadership in raising and resolving workplace issues. Regularly assess the plant climate and employee engagement and work to identify, analyze and improve opportunity areas. Make recommendations to improve and ensure a vibrant culture and respectful work environment. o Support hourly employee off-boarding, including maintaining outplacement process and facilitating exit interviews. • Leads Benefits, Workers Compensation and Payroll administration o Leads time away from work programs for hourly employees (i.e. Attendance, FML, ADA, STD and LTD) ensuring consistent application and administration policies and programs. Supports escalated cases in collaboration with HR Coordinator. o Supports benefit related questions, changes, and enrollment. Assists in annual open enrollment period, including leading information sessions with employees, distributing materials, communicating benefits changes. o Serves as an escalation point of contact for complex benefit, payroll, leave of absence and workers compensation matters by providing leadership and guidance. • Contributes to HR Compliance and Policies and Procedures o Ensures consistent application and adherence to HR policies and procedures across the organization. o Stays updated on relevant employment laws and regulations, assisting with compliance efforts, and ensuring HR practices align with legal requirements. o Collaborates with the HR team to develop, review, and update HR policies and procedures, ensuring consistent application and adherence. o Support employee engagement initiatives, and evaluate impact and outcomes associated with employee recognition programs, employee events, and employee surveys. • Supports various HR Administration processes o Provides support for maintaining the various Human Resource Information Systems (HRIS) to ensure employee data is updated timely and accurately. o Maintains accurate employee records and ensure all necessary documents are filed appropriately. o Generates HR reports and metrics as needed, providing data insights to assist in HR decision-making processes. o Provides back-up and escalation support for unemployment claims, employment verifications, and KPI dashboards and reports. KEY PERFORMANCE INDICATORS: • Confidentiality, quality, accuracy, timeliness, reliability, and thoroughness of work performed. • Turnover, time to fill, training/qualification timelines, orientation feedback, employee relations. REQUIREMENTS: EDUCATION • Bachelor's degree in Human Resource or related field • PHR or SPHR certification is preferred EXPERIENCE • 5 years of HR Experience in a specialist, coordinator and/or administrative role. • HR experience in a manufacturing environment is preferred SKILLS • Excellent organizational and time management skills, with a focus on attention to detail. • Strong communication skills, both written and verbal, along with the ability to maintain confidentiality. • Ability to think strategically, think conceptually while demonstrating ability to define tactical steps to meet objectives. • Ability to lead through influence and develop and maintain collaborative relationships with a wide variety of personalities and levels of staff members. • Strong problem-solving skills and ability to work both independently and collaboratively within a team environment. • Ability to handle multiple priorities and complete tasks efficiently in a fast-paced environment. • Proficiency in HRIS (Human Resources Information System) and MS Office Suite. • Demonstrated ability to learn and navigate HRIS and talent management systems. Examples include ADP, Alchemy, applicant tracking systems and online learning platforms. • Ability to read, write and speak Spanish is preferred in some US factory locations. VALUES • Model and champion core values of Dare, Care and Commit and Winning Behaviors of Do What is Right Not What is Easy, Think Bold, Act Fast, Simplify and Focus, Inspire and Grow Self and Others, Act with People and Planet Front of Mind, Play to Win as a Team, and Make Customers Smile. • Represent the HR Department, and company positively in all interactions. • Contribute to a respectful and engaged workplace where employees feel valued, appreciated, and empowered. • Actively seek to ensure Company is regarded as a great place to work. • Follows all safety rules and procedures by working safely and ensuring safety of others. • Follows all environmental protocols as applicable to the job. • Follows all Good Manufacturing Practices as stated within the policy. • Follow all food safety procedures. PHYSICAL REQUIREMENTS The physical requirements described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. • Work is performed largely in an office with routine exposure to a plant environment which requires the use of appropriate personal protective equipment. • Hours of work will generally be during regular business hours equaling 40 hours per week. . click apply for full job details
07/19/2026
Full time
Country: United States Job Location: Traverse City Job Family: Human Resources Type of contract: Working mode: Job Id: 53931 HR Generalist At Bel, we are not just a company-we are a company on a Mission, built on 160 years of bold innovation, family values, and a commitment to social purpose. With beloved brands like Babybel , GoGo squeeZ , The Laughing Cow , and Boursin , our snacking solutions bring more than joy; they want to serve as a force for good. Our U.S. Mission? To help close the critical 80% nutrition gap by making it easier for Americans to eat more fruits, veggies, and dairy as part of their daily lives. The company has headquarters in Chicago and New York City and operates 4 manufacturing plants in Little Chute, WI; Brookings, SD; Traverse City, MI; and Nampa, ID. JOB SUMMARY: The HR Generalist is responsible for applying HR knowledge to ensure effective business operations, regulatory compliance, and strong employee relations within a strong, growing company. The HR Generalist will support various HR functions and provide comprehensive HR support to both employees and management throughout the manufacturing facility. This position will administer and coordinate various plant focused HR functions, including but not limited to the following: recruitment, talent development, employee relations, compliance and reporting, benefit administration, including leaves management, and HR policy and procedure. JOB RESPONSIBILITIES: • Acts a key Business Partner with operations leaders and primary point of contact for front-line factory leadership o Participates as an active business partner to understand business operations, goals and priorities and ensures HR function is aligned to provide necessary talent, leadership and services to support the business. o Analyzes metrics and results of department initiatives in relation to established goals and recommends new approaches to effect continual improvements. o Participates in development and accomplishment of Company and HR department goals, objectives, and priorities. o Provides leadership and coaching to Supervisors with various hourly workforce matters, including staffing, training, performance management, attendance and leave of absence, and general employee relations. o Recommends, develops, and implements, and interprets HR policies, procedures. • Leads Talent Acquisition, Talent Management and Talent Development for hourly workforce o Lead full cycle of resource planning activities for hourly factory positions in partnership with factory leadership. Develop and maintain workforce planning tools, guide recruiting efforts and ensure consistent and compliant employment practices. Analyze workforce planning and talent acquisition results in relation to established goals and recommend new approaches to effect continual improvement. Manage full Talent Acquisition process in partnership with HR Coordinator. o Guide planning and coordination of onboarding for new hourly workers, incorporating best practices and ensuring engaging and welcoming experience. o Define and implement a training and development strategy for hourly employees that matches the needs of the organization. o In partnership with factory leadership, administers hourly employee evaluations, including 30-60-90 and annual evaluations. Ensures evaluations are completed timely and accurately, guides leadership on performance related matters and assists in identifying and addressing performance gaps. o Facilitates the development and qualification of factory trainers in partnership with factory leadership. o Partners with HR Coordinator to ensure training and qualifications are completed timely and accurately. • Contributes to hourly factory worker Employee Relations matters o Works in partnership with leadership to guide hourly employee investigations, including coaching supervisors through investigation process, ensuring consistent approach to addressing corrective action, coordinating with stakeholders as appropriate and facilitating recommendations for discipline. Ensuring management and HR leadership are aligned on recommendations. o Consult with employees and factory leadership in raising and resolving workplace issues. Regularly assess the plant climate and employee engagement and work to identify, analyze and improve opportunity areas. Make recommendations to improve and ensure a vibrant culture and respectful work environment. o Support hourly employee off-boarding, including maintaining outplacement process and facilitating exit interviews. • Leads Benefits, Workers Compensation and Payroll administration o Leads time away from work programs for hourly employees (i.e. Attendance, FML, ADA, STD and LTD) ensuring consistent application and administration policies and programs. Supports escalated cases in collaboration with HR Coordinator. o Supports benefit related questions, changes, and enrollment. Assists in annual open enrollment period, including leading information sessions with employees, distributing materials, communicating benefits changes. o Serves as an escalation point of contact for complex benefit, payroll, leave of absence and workers compensation matters by providing leadership and guidance. • Contributes to HR Compliance and Policies and Procedures o Ensures consistent application and adherence to HR policies and procedures across the organization. o Stays updated on relevant employment laws and regulations, assisting with compliance efforts, and ensuring HR practices align with legal requirements. o Collaborates with the HR team to develop, review, and update HR policies and procedures, ensuring consistent application and adherence. o Support employee engagement initiatives, and evaluate impact and outcomes associated with employee recognition programs, employee events, and employee surveys. • Supports various HR Administration processes o Provides support for maintaining the various Human Resource Information Systems (HRIS) to ensure employee data is updated timely and accurately. o Maintains accurate employee records and ensure all necessary documents are filed appropriately. o Generates HR reports and metrics as needed, providing data insights to assist in HR decision-making processes. o Provides back-up and escalation support for unemployment claims, employment verifications, and KPI dashboards and reports. KEY PERFORMANCE INDICATORS: • Confidentiality, quality, accuracy, timeliness, reliability, and thoroughness of work performed. • Turnover, time to fill, training/qualification timelines, orientation feedback, employee relations. REQUIREMENTS: EDUCATION • Bachelor's degree in Human Resource or related field • PHR or SPHR certification is preferred EXPERIENCE • 5 years of HR Experience in a specialist, coordinator and/or administrative role. • HR experience in a manufacturing environment is preferred SKILLS • Excellent organizational and time management skills, with a focus on attention to detail. • Strong communication skills, both written and verbal, along with the ability to maintain confidentiality. • Ability to think strategically, think conceptually while demonstrating ability to define tactical steps to meet objectives. • Ability to lead through influence and develop and maintain collaborative relationships with a wide variety of personalities and levels of staff members. • Strong problem-solving skills and ability to work both independently and collaboratively within a team environment. • Ability to handle multiple priorities and complete tasks efficiently in a fast-paced environment. • Proficiency in HRIS (Human Resources Information System) and MS Office Suite. • Demonstrated ability to learn and navigate HRIS and talent management systems. Examples include ADP, Alchemy, applicant tracking systems and online learning platforms. • Ability to read, write and speak Spanish is preferred in some US factory locations. VALUES • Model and champion core values of Dare, Care and Commit and Winning Behaviors of Do What is Right Not What is Easy, Think Bold, Act Fast, Simplify and Focus, Inspire and Grow Self and Others, Act with People and Planet Front of Mind, Play to Win as a Team, and Make Customers Smile. • Represent the HR Department, and company positively in all interactions. • Contribute to a respectful and engaged workplace where employees feel valued, appreciated, and empowered. • Actively seek to ensure Company is regarded as a great place to work. • Follows all safety rules and procedures by working safely and ensuring safety of others. • Follows all environmental protocols as applicable to the job. • Follows all Good Manufacturing Practices as stated within the policy. • Follow all food safety procedures. PHYSICAL REQUIREMENTS The physical requirements described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. • Work is performed largely in an office with routine exposure to a plant environment which requires the use of appropriate personal protective equipment. • Hours of work will generally be during regular business hours equaling 40 hours per week. . click apply for full job details
Is This Where You're Meant To Be? At Green Arrow , we believe purpose and passion go hand in hand. So ask yourself, is this where you're meant to be? As a Safety Coordinator / Manager, you will play a vital role in partnering with the VP of Safety to execute company safety policies and ensure compliance with all applicable laws and regulations. You will collaborate closely with Operations, Superintendents, and Lead Foremen to foster a culture of safety across all job sites. Your ability to communicate clearly, build trust, and proactively identify and mitigate risks will help maintain a safe and productive environment for all team members. This role requires a strong understanding of electrical construction safety practices and a passion for protecting people and property. Here, your growth matters. We're a company that continuously invests in its people-offering meaningful work that evolves with you, continuous learning and mentorship, and a clear path for advancement. You'll enjoy a collaborative, fun environment where life-long relationships are built and values guide every decision we make: Protect What Matters, Empower Our People; Unwavering Commitment to Our Customers; Trust Through Loyalty, Honesty, and Transparency; and a Relentless Pursuit of Excellence. Whether you're based in one of our East or Southeast offices or working remotely from the Eastern U.S., you'll find belonging, flexibility, and opportunity-backed by competitive compensation, annual bonus potential, and comprehensive benefits. As our CEO, Lloyd Kuehn , reminds us: "We take pride in our mission to provide safer and smarter infrastructure solutions for our communities. We differentiate ourselves in our markets because we have committed partners - our people - who are at the heart of business and pursue excellence in everything we do. We focus on exceptional experiences for our people, including protection, development, and engagement. Here, you're joining a community that invests in you and celebrates your growth. We are setting the standard for exceptional leadership and professionalism across our industry." That's what makes Green Arrow more than just a company-it's a community of collaborators, problem solvers, and growth drivers who believe that doing great work also means doing good work. If this sounds like the place where your purpose meets your potential-then yes, this is where you're meant to be. How You'll Make An Impact Identify opportunities to minimize workplace injuries and accidents. Participate in field audits and inspections to assess safety compliance. Coach and advise field personnel on safety findings and best practices. Review projects to ensure all safety requirements are met. Provide guidance on matters concerning health, safety, and environmental protection. Ensure safety equipment is inspected and replaced as needed. Draft reports, data analysis, and presentations highlighting risks and exposures. Maintain and implement company safety and security policies and procedures. Oversee safety reporting including incidents, near misses, and corrective actions. Collaborate with customer representatives during audits and inspections. Deliver safety bulletins, documentation, and training to employees. Conduct incident investigations and recommend corrective actions. Prepare written communications including safety plans, toolbox talks, and policies. Report auto and workers' compensation incidents to the third-party administrator. Facilitate new hire safety orientation training and ensure compliance readiness. What You Bring Minimum of 2 years of field safety experience. At least 3 years of experience and knowledge in electrical construction. Strong interpersonal and communication skills across all levels. Ability to identify unsafe conditions and implement corrective measures. Extensive knowledge of OSHA construction standards and electrical safety practices. High attention to detail with excellent organizational skills. Self-motivated and adaptable to company strategy changes. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint). Valid driver's license with a clean driving record. Ability to travel between office and field locations as needed. Construction Health and Safety Technician (CHST) certification (or willingness to obtain within one year). About Us Green Arrow unites exceptional infrastructure services companies across the United States to deliver safer, smarter, and more efficient solutions for our communities. Our family of companies - Midwestern Electric , Kuharchik Construction , Bear Electrical Solutions , Hinson Electric , and Earthbound Electric - are trusted providers of specialized electrical infrastructure services, including the installation and maintenance of traffic signals, streetlighting, and intelligent transportation systems. Backed by CAI Capital Partners , a visionary private equity firm based in Vancouver with over three decades of experience and more than $1.6 billion invested in founder-led businesses, GreenArrow is expanding organically and through strategic acquisitions. This partnership fuels our shared commitment to innovation, collaboration, and service excellence. CAI was recently named to Inc.'s 2024 List of Founder-Friendly Investors ( source ). Learn more at and . PI0d56d37237b2-3249
07/17/2026
Full time
Is This Where You're Meant To Be? At Green Arrow , we believe purpose and passion go hand in hand. So ask yourself, is this where you're meant to be? As a Safety Coordinator / Manager, you will play a vital role in partnering with the VP of Safety to execute company safety policies and ensure compliance with all applicable laws and regulations. You will collaborate closely with Operations, Superintendents, and Lead Foremen to foster a culture of safety across all job sites. Your ability to communicate clearly, build trust, and proactively identify and mitigate risks will help maintain a safe and productive environment for all team members. This role requires a strong understanding of electrical construction safety practices and a passion for protecting people and property. Here, your growth matters. We're a company that continuously invests in its people-offering meaningful work that evolves with you, continuous learning and mentorship, and a clear path for advancement. You'll enjoy a collaborative, fun environment where life-long relationships are built and values guide every decision we make: Protect What Matters, Empower Our People; Unwavering Commitment to Our Customers; Trust Through Loyalty, Honesty, and Transparency; and a Relentless Pursuit of Excellence. Whether you're based in one of our East or Southeast offices or working remotely from the Eastern U.S., you'll find belonging, flexibility, and opportunity-backed by competitive compensation, annual bonus potential, and comprehensive benefits. As our CEO, Lloyd Kuehn , reminds us: "We take pride in our mission to provide safer and smarter infrastructure solutions for our communities. We differentiate ourselves in our markets because we have committed partners - our people - who are at the heart of business and pursue excellence in everything we do. We focus on exceptional experiences for our people, including protection, development, and engagement. Here, you're joining a community that invests in you and celebrates your growth. We are setting the standard for exceptional leadership and professionalism across our industry." That's what makes Green Arrow more than just a company-it's a community of collaborators, problem solvers, and growth drivers who believe that doing great work also means doing good work. If this sounds like the place where your purpose meets your potential-then yes, this is where you're meant to be. How You'll Make An Impact Identify opportunities to minimize workplace injuries and accidents. Participate in field audits and inspections to assess safety compliance. Coach and advise field personnel on safety findings and best practices. Review projects to ensure all safety requirements are met. Provide guidance on matters concerning health, safety, and environmental protection. Ensure safety equipment is inspected and replaced as needed. Draft reports, data analysis, and presentations highlighting risks and exposures. Maintain and implement company safety and security policies and procedures. Oversee safety reporting including incidents, near misses, and corrective actions. Collaborate with customer representatives during audits and inspections. Deliver safety bulletins, documentation, and training to employees. Conduct incident investigations and recommend corrective actions. Prepare written communications including safety plans, toolbox talks, and policies. Report auto and workers' compensation incidents to the third-party administrator. Facilitate new hire safety orientation training and ensure compliance readiness. What You Bring Minimum of 2 years of field safety experience. At least 3 years of experience and knowledge in electrical construction. Strong interpersonal and communication skills across all levels. Ability to identify unsafe conditions and implement corrective measures. Extensive knowledge of OSHA construction standards and electrical safety practices. High attention to detail with excellent organizational skills. Self-motivated and adaptable to company strategy changes. Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint). Valid driver's license with a clean driving record. Ability to travel between office and field locations as needed. Construction Health and Safety Technician (CHST) certification (or willingness to obtain within one year). About Us Green Arrow unites exceptional infrastructure services companies across the United States to deliver safer, smarter, and more efficient solutions for our communities. Our family of companies - Midwestern Electric , Kuharchik Construction , Bear Electrical Solutions , Hinson Electric , and Earthbound Electric - are trusted providers of specialized electrical infrastructure services, including the installation and maintenance of traffic signals, streetlighting, and intelligent transportation systems. Backed by CAI Capital Partners , a visionary private equity firm based in Vancouver with over three decades of experience and more than $1.6 billion invested in founder-led businesses, GreenArrow is expanding organically and through strategic acquisitions. This partnership fuels our shared commitment to innovation, collaboration, and service excellence. CAI was recently named to Inc.'s 2024 List of Founder-Friendly Investors ( source ). Learn more at and . PI0d56d37237b2-3249
DCI Donor Services DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work We are seeking a Quality/Electronic Medical Records Coordinator who is tasked with the timely and systematic acquisition of donor medical records from hospitals and other facilities required to assess the suitability of recovered tissues for transplantation. Following record retrieval, this position is responsible for to ensuring accuracy and completeness of records obtained while maintaining strict confidentiality of donor information. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates organ procurement/tissue recovery organizations: Sierra Donor Services and Tennessee Donor Services with operations in the states of California, New Mexico, and Tennessee. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: Utilize hospital contacts and EMR access to request and retrieve donor medical records for review by tissue recovery partners. Facilitate requests for data and medical record documentation from hospitals, medical examiners, coroner's facilities, and other external entities, adhering to regulatory and accreditation requirements as well as internal DCIDS Policy and Procedure. Receive, compile, and integrate appropriate documents within donor records as necessary for the sharing of donor information. Communicate effectively with departmental staff and recovery partners to provide donor medical history information as needed. Cultivate strong customer relationships with external entities including hospitals, EMS, pharmacies, primary care specialists, and coroner offices. Attend departmental and leadership team meetings as appropriate. Work independently or collaboratively on special projects as assigned by departmental leadership. Perform other duties as assigned by departmental leadership. The ideal candidate will have: Previous experience in Quality Assurance, medical records, or related health fields, or equivalent work experience required. Minimum of 2 years of healthcare field experience with knowledge of Health Information Management and Electronic Medical Records preferred. Familiarity with standard concepts, practices, and procedures within the OPO industry or healthcare sector preferred. Effective communication skills with personnel at all levels and external providers, with the ability to function as a team member required. Strong organizational and analytical skills with a keen attention to detail required. Proficient in MS Office, Word, Excel, Power Point. Excellent written and verbal communications skills. New employees must have their first dose of the COVID-19 vaccine by their potential start date and be able to supply proof of vaccination. We offer a competitive compensation package including: Up to 176 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon DCIDS is an EOE/AA employer - M/F/Vet/Disability. You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. PIdbe9176f5bbb-9095
07/17/2026
Full time
DCI Donor Services DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work We are seeking a Quality/Electronic Medical Records Coordinator who is tasked with the timely and systematic acquisition of donor medical records from hospitals and other facilities required to assess the suitability of recovered tissues for transplantation. Following record retrieval, this position is responsible for to ensuring accuracy and completeness of records obtained while maintaining strict confidentiality of donor information. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates organ procurement/tissue recovery organizations: Sierra Donor Services and Tennessee Donor Services with operations in the states of California, New Mexico, and Tennessee. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobili We are committed to diversity, equity, and inclusion. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. Key responsibilities this position will perform include: Utilize hospital contacts and EMR access to request and retrieve donor medical records for review by tissue recovery partners. Facilitate requests for data and medical record documentation from hospitals, medical examiners, coroner's facilities, and other external entities, adhering to regulatory and accreditation requirements as well as internal DCIDS Policy and Procedure. Receive, compile, and integrate appropriate documents within donor records as necessary for the sharing of donor information. Communicate effectively with departmental staff and recovery partners to provide donor medical history information as needed. Cultivate strong customer relationships with external entities including hospitals, EMS, pharmacies, primary care specialists, and coroner offices. Attend departmental and leadership team meetings as appropriate. Work independently or collaboratively on special projects as assigned by departmental leadership. Perform other duties as assigned by departmental leadership. The ideal candidate will have: Previous experience in Quality Assurance, medical records, or related health fields, or equivalent work experience required. Minimum of 2 years of healthcare field experience with knowledge of Health Information Management and Electronic Medical Records preferred. Familiarity with standard concepts, practices, and procedures within the OPO industry or healthcare sector preferred. Effective communication skills with personnel at all levels and external providers, with the ability to function as a team member required. Strong organizational and analytical skills with a keen attention to detail required. Proficient in MS Office, Word, Excel, Power Point. Excellent written and verbal communications skills. New employees must have their first dose of the COVID-19 vaccine by their potential start date and be able to supply proof of vaccination. We offer a competitive compensation package including: Up to 176 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon DCIDS is an EOE/AA employer - M/F/Vet/Disability. You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 5 days from submission of your application to be considered for the position. PIdbe9176f5bbb-9095
Dana-Farber Cancer Institute
Chestnut Hill, Massachusetts
Reporting to the Practice Manager, this mission critical position is responsible for administrative tasks that occur on a clinic floor including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership; utilizing institutional and technical knowledge to properly triage patient and provider requests. Enjoys working in a busy clinic setting, offering exemplary customer service, and managing complex high-volume scheduling tasks while balancing multiple real- time priorities. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Primary Duties and Responsibilities: Reporting to the Practice Manager and working under the guidance of the Lead Clinic Coordinator, this mission critical position is responsible for the following: Appointment Scheduling: • Accurately schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines • Monitors scheduling reports to ensure accuracy in patient scheduling and to ensure optimization of resource utilization • Maintains confidentiality of Protected Health Information (PHI) • Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment. • Participates in training new team members as requested Patient Experience: • Delivers outstanding customer service to internal and external customers • Timely, accurately and curiously responds to the needs of internal and external customers • Ability to deescalate patient grievances, and maintain customer service standards, and involve floor leadership as necessary Communication and Collaboration: • Demonstrates ability to effectively communicate across leadership levels and with varying audiences • Synthesizes and communicates complex information in patient friendly terms • Obtains detailed scheduling information face-to-face, by telephone, or electronically while performing check-in and check-out functions - i.e. triaging phone calls, double identifying patients, printing appropriate paperwork, coordinating complex schedules; acquiring and entering verbal orders • Works effectively as a member of the team and across functional teams • Fosters a sense of shared responsibility among the team Emergency Response: • Recognizes emergencies and appropriately responds using standard operating procedures Regulatory Compliance and Quality Improvement: • Compliance with DFCI policies and procedures • Understanding their role and responsibility in obtaining successful Joint Commission accreditation • HIPPA regulation compliance • Completion of assigned AEU and Health Stream competencies • Executes registration related processes including: Partners Patient Gateway Enrollment, MASS HiWay, Medicare Secondary Patient Questionnaire (MSPQ), Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST), and Release of Patient Information. • Actively participates and provides constructive feedback on quality improvement projects Information Technology: • Maintains a level of competency in all systems including: Epic, Real Time Locating System (RTLS), Outlook • Actively engaged in system upgrades and effected operational changes • Distribution, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads Knowledge, Skills and Abilities: • Excellent verbal and written communication skills • Working knowledge of computers and technology • Excellent customer service • Ability to function as an integral member of the team • Strong organizational skills with the ability to multi-task • Strong problem solving and critical thinking skills • Demonstrated flexibility and ability to take on additional responsibilities as situations require • Ability to adapt to ever-changing environment Minimum Job Qualifications: High school diploma, bachelor's degree preferred. Experience working in a customer service setting preferred. Proficiency in technology and complex computer systems required. License/Certification/Registration Required: Supervisory Responsibilities: None Patient Contact: Yes, this position entails patient contact and communication. Methods of contact are in person, via telephone, written letter or email. Age population served will depend upon clinical area assigned, (i.e. Pediatric or Adult clinic). This position may or may not include provision of wheelchair escort services. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEO Poster . Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $45,500.00 - $54,400.00
07/17/2026
Full time
Reporting to the Practice Manager, this mission critical position is responsible for administrative tasks that occur on a clinic floor including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership; utilizing institutional and technical knowledge to properly triage patient and provider requests. Enjoys working in a busy clinic setting, offering exemplary customer service, and managing complex high-volume scheduling tasks while balancing multiple real- time priorities. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Primary Duties and Responsibilities: Reporting to the Practice Manager and working under the guidance of the Lead Clinic Coordinator, this mission critical position is responsible for the following: Appointment Scheduling: • Accurately schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines • Monitors scheduling reports to ensure accuracy in patient scheduling and to ensure optimization of resource utilization • Maintains confidentiality of Protected Health Information (PHI) • Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment. • Participates in training new team members as requested Patient Experience: • Delivers outstanding customer service to internal and external customers • Timely, accurately and curiously responds to the needs of internal and external customers • Ability to deescalate patient grievances, and maintain customer service standards, and involve floor leadership as necessary Communication and Collaboration: • Demonstrates ability to effectively communicate across leadership levels and with varying audiences • Synthesizes and communicates complex information in patient friendly terms • Obtains detailed scheduling information face-to-face, by telephone, or electronically while performing check-in and check-out functions - i.e. triaging phone calls, double identifying patients, printing appropriate paperwork, coordinating complex schedules; acquiring and entering verbal orders • Works effectively as a member of the team and across functional teams • Fosters a sense of shared responsibility among the team Emergency Response: • Recognizes emergencies and appropriately responds using standard operating procedures Regulatory Compliance and Quality Improvement: • Compliance with DFCI policies and procedures • Understanding their role and responsibility in obtaining successful Joint Commission accreditation • HIPPA regulation compliance • Completion of assigned AEU and Health Stream competencies • Executes registration related processes including: Partners Patient Gateway Enrollment, MASS HiWay, Medicare Secondary Patient Questionnaire (MSPQ), Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST), and Release of Patient Information. • Actively participates and provides constructive feedback on quality improvement projects Information Technology: • Maintains a level of competency in all systems including: Epic, Real Time Locating System (RTLS), Outlook • Actively engaged in system upgrades and effected operational changes • Distribution, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads Knowledge, Skills and Abilities: • Excellent verbal and written communication skills • Working knowledge of computers and technology • Excellent customer service • Ability to function as an integral member of the team • Strong organizational skills with the ability to multi-task • Strong problem solving and critical thinking skills • Demonstrated flexibility and ability to take on additional responsibilities as situations require • Ability to adapt to ever-changing environment Minimum Job Qualifications: High school diploma, bachelor's degree preferred. Experience working in a customer service setting preferred. Proficiency in technology and complex computer systems required. License/Certification/Registration Required: Supervisory Responsibilities: None Patient Contact: Yes, this position entails patient contact and communication. Methods of contact are in person, via telephone, written letter or email. Age population served will depend upon clinical area assigned, (i.e. Pediatric or Adult clinic). This position may or may not include provision of wheelchair escort services. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEO Poster . Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $45,500.00 - $54,400.00
Inside Sales and Customer Service Coordinator Industrial Profile Systems - Akron, OH Job Description The Inside Sales & Customer Service Coordinator will provide inside customer support while working closely with Sales Managers, Engineering, and Product Management, to ensure a smooth flow of customer information and requirements throughout the organization. This position is responsible for building client relationships, project management, and developing sales opportunities and must be able to recognize growth opportunities and utilize extruded aluminum to solve complex challenges for existing and new clients across manufacturing industries. Benefits Full-time positionMedical, dental, vision, and life insurance on the 31st day of employment401K eligibility begins after the 60th day of employmentPay is bi-weeklyGenerous PTO policy Pay Range: $24-32/hour Job Responsibilities - Inside Sales and Customer Service Coordinator Identify opportunities to reactive dormant accounts and grow existing accounts to achieve sales objectives Support customer inquiries, including but not limited to providing quotes, processing orders, and providing client updates along the entire process Researches new product requests and writes ordersServes as a liaison with the outside sales teamTracks and prepares reports on daily, weekly, and monthly leads and sales Follow up to ensure successful order entry, sales fulfillment, installation, post-installation, and operations on orders produced Maintains close contact with customer to give updates on progress toward resolution of issue or service requestEnsures that appropriate changes were made to resolve customers' problemsRefers unresolved customer issues to designated departments for further investigationProcess applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperworkKeeps records or customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.Perform other miscellaneous job duties and related functions as directed Desired Skills & Experience - Inside Sales and Customer Service Coordinator Minimum of 2-5 years of experience with sales and/or customer service Knowledge of Microsoft Dynamics NAV is a plus, but not requiredPreferred experience using ERP or CRM system Ability to manage multiple priorities and tasks with a sense of urgency Well organized with an aptitude for details Effective verbal and written communication skillsHave the ability to multi-task and produce quality results under pressureProficient in Microsoft Suite (Word, Excel, PowerPoint, Outlook, etc.)Must be self-started and able to work independently with little supervision Company Description Industrial Profile Systems is the premium provider of engineering and design services utilizing our structural aluminum and modular components to create mechanical hardware solutions across a wide range of industries. Founded in 1996 and occupying 50,000+ sq. ft. in Akron, Ohio, we design, machine, and assemble custom machine base, table, and enclosure solutions. This vertical integration allows for quick turnaround times and the ability to produce custom solutions. Quality craftsmanship and innovative designs with a focus on customer service will allow for continued growth and market share. Visit our website at . Industrial Profile Systems (Akron, OH) is a division of WEISS North America, Inc. (Willoughby, OH). Compensation details: 24-32 Hourly Wage PI04e68fa4db40-2060
07/17/2026
Full time
Inside Sales and Customer Service Coordinator Industrial Profile Systems - Akron, OH Job Description The Inside Sales & Customer Service Coordinator will provide inside customer support while working closely with Sales Managers, Engineering, and Product Management, to ensure a smooth flow of customer information and requirements throughout the organization. This position is responsible for building client relationships, project management, and developing sales opportunities and must be able to recognize growth opportunities and utilize extruded aluminum to solve complex challenges for existing and new clients across manufacturing industries. Benefits Full-time positionMedical, dental, vision, and life insurance on the 31st day of employment401K eligibility begins after the 60th day of employmentPay is bi-weeklyGenerous PTO policy Pay Range: $24-32/hour Job Responsibilities - Inside Sales and Customer Service Coordinator Identify opportunities to reactive dormant accounts and grow existing accounts to achieve sales objectives Support customer inquiries, including but not limited to providing quotes, processing orders, and providing client updates along the entire process Researches new product requests and writes ordersServes as a liaison with the outside sales teamTracks and prepares reports on daily, weekly, and monthly leads and sales Follow up to ensure successful order entry, sales fulfillment, installation, post-installation, and operations on orders produced Maintains close contact with customer to give updates on progress toward resolution of issue or service requestEnsures that appropriate changes were made to resolve customers' problemsRefers unresolved customer issues to designated departments for further investigationProcess applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperworkKeeps records or customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.Perform other miscellaneous job duties and related functions as directed Desired Skills & Experience - Inside Sales and Customer Service Coordinator Minimum of 2-5 years of experience with sales and/or customer service Knowledge of Microsoft Dynamics NAV is a plus, but not requiredPreferred experience using ERP or CRM system Ability to manage multiple priorities and tasks with a sense of urgency Well organized with an aptitude for details Effective verbal and written communication skillsHave the ability to multi-task and produce quality results under pressureProficient in Microsoft Suite (Word, Excel, PowerPoint, Outlook, etc.)Must be self-started and able to work independently with little supervision Company Description Industrial Profile Systems is the premium provider of engineering and design services utilizing our structural aluminum and modular components to create mechanical hardware solutions across a wide range of industries. Founded in 1996 and occupying 50,000+ sq. ft. in Akron, Ohio, we design, machine, and assemble custom machine base, table, and enclosure solutions. This vertical integration allows for quick turnaround times and the ability to produce custom solutions. Quality craftsmanship and innovative designs with a focus on customer service will allow for continued growth and market share. Visit our website at . Industrial Profile Systems (Akron, OH) is a division of WEISS North America, Inc. (Willoughby, OH). Compensation details: 24-32 Hourly Wage PI04e68fa4db40-2060
Are you a people person with a knack for organization and a passion for connecting talent with opportunity? At The Wellsville Group, we're on a mission to build a world-class team, and we're looking for a Talent Coordinator to help make that happen. If you thrive in a fast-paced environment, love creating exceptional experiences, and enjoy bringing people together, this could be the perfect opportunity for you. What You'll Do As our Talent Coordinator, you'll be the heartbeat of the recruiting process-supporting candidates, partnering with hiring managers, and helping deliver a five-star experience from application through onboarding. Recruitment & Candidate Experience Review resumes and conduct initial phone screens. Communicate with candidates throughout the hiring process, ensuring a positive and seamless experience. Coordinate phone, virtual, and in-person interviews. Prepare offer letters and support the offer process. Organization & Administration Maintain accurate candidate records and manage recruiting pipelines within our Applicant Tracking System (ATS). Prepare interview materials and support hiring managers throughout the process. Ensure recruitment activities are compliant with company policies and legal requirements. Onboarding & Employer Branding Partner with HR, Learning & Development, and leaders to provide an exceptional onboarding experience. Help promote The Wellsville Group as an employer of choice through social media, job postings, and employer branding initiatives. Represent our vision, mission, and values in every interaction. What We're Looking For Education & Experience Associate degree or equivalent work experience. 1-3 years of experience in recruiting, talent acquisition, HR coordination, customer service, or administrative support. Experience with an Applicant Tracking System (ATS); ADP experience is a plus. Skills & Strengths Exceptional communication and relationship-building skills. Strong organizational and time-management abilities with the capacity to manage multiple priorities. Proficiency with Microsoft Office (Word, Excel, PowerPoint). Ability to adapt to changing priorities and maintain confidentiality. A positive attitude and a passion for helping people succeed. Why Join The Wellsville Group? Full-time opportunity with growth potential. Hybrid schedule available after your first 90 days. Work alongside a collaborative and supportive team. Make a meaningful impact by helping build the teams that drive our success. Be part of a company that believes people are its greatest asset. If you're energized by connecting with people, staying organized, and creating outstanding experiences, we'd love to hear from you. Apply today and help us build something great. Compensation details: 21-23 Hourly Wage PI037fff0763ed-9373
07/17/2026
Full time
Are you a people person with a knack for organization and a passion for connecting talent with opportunity? At The Wellsville Group, we're on a mission to build a world-class team, and we're looking for a Talent Coordinator to help make that happen. If you thrive in a fast-paced environment, love creating exceptional experiences, and enjoy bringing people together, this could be the perfect opportunity for you. What You'll Do As our Talent Coordinator, you'll be the heartbeat of the recruiting process-supporting candidates, partnering with hiring managers, and helping deliver a five-star experience from application through onboarding. Recruitment & Candidate Experience Review resumes and conduct initial phone screens. Communicate with candidates throughout the hiring process, ensuring a positive and seamless experience. Coordinate phone, virtual, and in-person interviews. Prepare offer letters and support the offer process. Organization & Administration Maintain accurate candidate records and manage recruiting pipelines within our Applicant Tracking System (ATS). Prepare interview materials and support hiring managers throughout the process. Ensure recruitment activities are compliant with company policies and legal requirements. Onboarding & Employer Branding Partner with HR, Learning & Development, and leaders to provide an exceptional onboarding experience. Help promote The Wellsville Group as an employer of choice through social media, job postings, and employer branding initiatives. Represent our vision, mission, and values in every interaction. What We're Looking For Education & Experience Associate degree or equivalent work experience. 1-3 years of experience in recruiting, talent acquisition, HR coordination, customer service, or administrative support. Experience with an Applicant Tracking System (ATS); ADP experience is a plus. Skills & Strengths Exceptional communication and relationship-building skills. Strong organizational and time-management abilities with the capacity to manage multiple priorities. Proficiency with Microsoft Office (Word, Excel, PowerPoint). Ability to adapt to changing priorities and maintain confidentiality. A positive attitude and a passion for helping people succeed. Why Join The Wellsville Group? Full-time opportunity with growth potential. Hybrid schedule available after your first 90 days. Work alongside a collaborative and supportive team. Make a meaningful impact by helping build the teams that drive our success. Be part of a company that believes people are its greatest asset. If you're energized by connecting with people, staying organized, and creating outstanding experiences, we'd love to hear from you. Apply today and help us build something great. Compensation details: 21-23 Hourly Wage PI037fff0763ed-9373
Dana-Farber Cancer Institute
Chestnut Hill, Massachusetts
Reporting to the Practice Manager, this mission critical position is responsible for administrative tasks that occur on a clinic floor including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership; utilizing institutional and technical knowledge to properly triage patient and provider requests. Enjoys working in a busy clinic setting, offering exemplary customer service, and managing complex high-volume scheduling tasks while balancing multiple real- time priorities. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Primary Duties and Responsibilities: Reporting to the Practice Manager and working under the guidance of the Lead Clinic Coordinator, this mission critical position is responsible for the following: Appointment Scheduling: • Accurately schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines • Monitors scheduling reports to ensure accuracy in patient scheduling and to ensure optimization of resource utilization • Maintains confidentiality of Protected Health Information (PHI) • Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment. • Participates in training new team members as requested Patient Experience: • Delivers outstanding customer service to internal and external customers • Timely, accurately and curiously responds to the needs of internal and external customers • Ability to deescalate patient grievances, and maintain customer service standards, and involve floor leadership as necessary Communication and Collaboration: • Demonstrates ability to effectively communicate across leadership levels and with varying audiences • Synthesizes and communicates complex information in patient friendly terms • Obtains detailed scheduling information face-to-face, by telephone, or electronically while performing check-in and check-out functions - i.e. triaging phone calls, double identifying patients, printing appropriate paperwork, coordinating complex schedules; acquiring and entering verbal orders • Works effectively as a member of the team and across functional teams • Fosters a sense of shared responsibility among the team Emergency Response: • Recognizes emergencies and appropriately responds using standard operating procedures Regulatory Compliance and Quality Improvement: • Compliance with DFCI policies and procedures • Understanding their role and responsibility in obtaining successful Joint Commission accreditation • HIPPA regulation compliance • Completion of assigned AEU and Health Stream competencies • Executes registration related processes including: Partners Patient Gateway Enrollment, MASS HiWay, Medicare Secondary Patient Questionnaire (MSPQ), Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST), and Release of Patient Information. • Actively participates and provides constructive feedback on quality improvement projects Information Technology: • Maintains a level of competency in all systems including: Epic, Real Time Locating System (RTLS), Outlook • Actively engaged in system upgrades and effected operational changes • Distribution, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads Knowledge, Skills and Abilities: • Excellent verbal and written communication skills • Working knowledge of computers and technology • Excellent customer service • Ability to function as an integral member of the team • Strong organizational skills with the ability to multi-task • Strong problem solving and critical thinking skills • Demonstrated flexibility and ability to take on additional responsibilities as situations require • Ability to adapt to ever-changing environment Minimum Job Qualifications: High school diploma, bachelor's degree preferred. Experience working in a customer service setting preferred. Proficiency in technology and complex computer systems required. License/Certification/Registration Required: Supervisory Responsibilities: None Patient Contact: Yes, this position entails patient contact and communication. Methods of contact are in person, via telephone, written letter or email. Age population served will depend upon clinical area assigned, (i.e. Pediatric or Adult clinic). This position may or may not include provision of wheelchair escort services. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEO Poster . Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $45,500.00 - $54,400.00
07/17/2026
Full time
Reporting to the Practice Manager, this mission critical position is responsible for administrative tasks that occur on a clinic floor including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership; utilizing institutional and technical knowledge to properly triage patient and provider requests. Enjoys working in a busy clinic setting, offering exemplary customer service, and managing complex high-volume scheduling tasks while balancing multiple real- time priorities. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Primary Duties and Responsibilities: Reporting to the Practice Manager and working under the guidance of the Lead Clinic Coordinator, this mission critical position is responsible for the following: Appointment Scheduling: • Accurately schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines • Monitors scheduling reports to ensure accuracy in patient scheduling and to ensure optimization of resource utilization • Maintains confidentiality of Protected Health Information (PHI) • Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment. • Participates in training new team members as requested Patient Experience: • Delivers outstanding customer service to internal and external customers • Timely, accurately and curiously responds to the needs of internal and external customers • Ability to deescalate patient grievances, and maintain customer service standards, and involve floor leadership as necessary Communication and Collaboration: • Demonstrates ability to effectively communicate across leadership levels and with varying audiences • Synthesizes and communicates complex information in patient friendly terms • Obtains detailed scheduling information face-to-face, by telephone, or electronically while performing check-in and check-out functions - i.e. triaging phone calls, double identifying patients, printing appropriate paperwork, coordinating complex schedules; acquiring and entering verbal orders • Works effectively as a member of the team and across functional teams • Fosters a sense of shared responsibility among the team Emergency Response: • Recognizes emergencies and appropriately responds using standard operating procedures Regulatory Compliance and Quality Improvement: • Compliance with DFCI policies and procedures • Understanding their role and responsibility in obtaining successful Joint Commission accreditation • HIPPA regulation compliance • Completion of assigned AEU and Health Stream competencies • Executes registration related processes including: Partners Patient Gateway Enrollment, MASS HiWay, Medicare Secondary Patient Questionnaire (MSPQ), Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST), and Release of Patient Information. • Actively participates and provides constructive feedback on quality improvement projects Information Technology: • Maintains a level of competency in all systems including: Epic, Real Time Locating System (RTLS), Outlook • Actively engaged in system upgrades and effected operational changes • Distribution, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads Knowledge, Skills and Abilities: • Excellent verbal and written communication skills • Working knowledge of computers and technology • Excellent customer service • Ability to function as an integral member of the team • Strong organizational skills with the ability to multi-task • Strong problem solving and critical thinking skills • Demonstrated flexibility and ability to take on additional responsibilities as situations require • Ability to adapt to ever-changing environment Minimum Job Qualifications: High school diploma, bachelor's degree preferred. Experience working in a customer service setting preferred. Proficiency in technology and complex computer systems required. License/Certification/Registration Required: Supervisory Responsibilities: None Patient Contact: Yes, this position entails patient contact and communication. Methods of contact are in person, via telephone, written letter or email. Age population served will depend upon clinical area assigned, (i.e. Pediatric or Adult clinic). This position may or may not include provision of wheelchair escort services. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEO Poster . Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $45,500.00 - $54,400.00
As an Export Documentation Coordinator , you will be the primary liaison between the company's corporate headquarters and international customers and worldwide subsidiaries. This position involves sales activities, handling quotes, orders, expediting, shipment tracking, export documentation, and returns. You will develop price and lead-time quotes, receive and process sales orders, and take the necessary actions to develop and communicate appropriate responses that meet customer needs and company goals and objectives. Duties & Responsibilities: Produce accurate and complete quotations through specification evaluation, product selection, pricing, lead times, delivery terms, and packaging requirements, and send formal responses to subsidiary customers. Process sales orders for production as well as expedite orders, coordinate shipping with manufacturing facilities, vendors, and freight forwarders, and prepare export documentation for both US export customers, international customers, and subsidiaries, including determining correct harmonized codes. Understand each country's customs requirements and import laws to assist subsidiary and customer shipments. Prepare shipping documents using a third-party portal for each individual country. Finalize customs documentation before the shipment date. Correspond with customers, freight forwarders, banks, internal personnel, and others via phone and email to ensure prompt and courteous customer satisfaction. Keep customers abreast of order status and handle order revisions and schedule changes accordingly. Set up projects to purchase machinery, machine parts, and tooling by the subsidiaries. Analyze sales history and buying patterns of customers and subsidiaries and recommend economic order quantities and full package quantities, when feasible, to improve efficiency. Process debits, credits, RMAs (Return Materials Authorizations), as necessary, for subsidiary project billing as well as adjustments to customer invoices. Review and approve payments from freight forwarders and determine the amount to be billed to the customer. Maintain customer account records with accurate and critical account information. Update notes to ensure that terms and conditions and special instructions are met. Review contracts and terms and conditions for new and ongoing business to ensure compliance and acceptance of contract terms. Prepare sales reports and other analyses as necessary. Perform additional duties as needed or directed. Qualifications and Requirements Minimum of two years of college. A bachelor's degree in business or marketing is preferred. 2-4 years of previous work experience in a customer service environment, preferably in a Manufacturing or export setting. Working knowledge of Microsoft Office applications, primarily Outlook, Word, Excel, and PowerPoint. The ideal candidate would have prior experience with an Enterprise Resource Planning (ERP) system, especially IFS. A motivated individual who is organized, enjoys working in a fast-paced environment, and can meet critical deadlines. Excellent verbal and written communication skills. Ability to set priorities and manage time. Possess analytical and problem-solving skills. Possess strong math skills and unit conversion ability. Knowledge of the Spanish language would be beneficial. Customs compliance and hazardous material knowledge are preferred. Schedule Fulltime Standard office hours with flextime Benefits: 401(k) with a company match equal to 25% of the first 8% of pre-tax dollars contributed by the employee for the first two years Enrollment in company profit sharing after two years Medical, dental & vision insurance, including free preventative care Wellness & Employee Assistance Program (EAP) Health care flexible spending accounts, health savings accounts, & life insurance Paid time off, paid company holidays, and vacation purchase program Short & long-term disability Parental & family leave; military leave Inclusive & welcoming company culture Career development & tuition assistance Student loan debt repayment program Click here for additional information PI7f6be54ac5-
07/17/2026
Full time
As an Export Documentation Coordinator , you will be the primary liaison between the company's corporate headquarters and international customers and worldwide subsidiaries. This position involves sales activities, handling quotes, orders, expediting, shipment tracking, export documentation, and returns. You will develop price and lead-time quotes, receive and process sales orders, and take the necessary actions to develop and communicate appropriate responses that meet customer needs and company goals and objectives. Duties & Responsibilities: Produce accurate and complete quotations through specification evaluation, product selection, pricing, lead times, delivery terms, and packaging requirements, and send formal responses to subsidiary customers. Process sales orders for production as well as expedite orders, coordinate shipping with manufacturing facilities, vendors, and freight forwarders, and prepare export documentation for both US export customers, international customers, and subsidiaries, including determining correct harmonized codes. Understand each country's customs requirements and import laws to assist subsidiary and customer shipments. Prepare shipping documents using a third-party portal for each individual country. Finalize customs documentation before the shipment date. Correspond with customers, freight forwarders, banks, internal personnel, and others via phone and email to ensure prompt and courteous customer satisfaction. Keep customers abreast of order status and handle order revisions and schedule changes accordingly. Set up projects to purchase machinery, machine parts, and tooling by the subsidiaries. Analyze sales history and buying patterns of customers and subsidiaries and recommend economic order quantities and full package quantities, when feasible, to improve efficiency. Process debits, credits, RMAs (Return Materials Authorizations), as necessary, for subsidiary project billing as well as adjustments to customer invoices. Review and approve payments from freight forwarders and determine the amount to be billed to the customer. Maintain customer account records with accurate and critical account information. Update notes to ensure that terms and conditions and special instructions are met. Review contracts and terms and conditions for new and ongoing business to ensure compliance and acceptance of contract terms. Prepare sales reports and other analyses as necessary. Perform additional duties as needed or directed. Qualifications and Requirements Minimum of two years of college. A bachelor's degree in business or marketing is preferred. 2-4 years of previous work experience in a customer service environment, preferably in a Manufacturing or export setting. Working knowledge of Microsoft Office applications, primarily Outlook, Word, Excel, and PowerPoint. The ideal candidate would have prior experience with an Enterprise Resource Planning (ERP) system, especially IFS. A motivated individual who is organized, enjoys working in a fast-paced environment, and can meet critical deadlines. Excellent verbal and written communication skills. Ability to set priorities and manage time. Possess analytical and problem-solving skills. Possess strong math skills and unit conversion ability. Knowledge of the Spanish language would be beneficial. Customs compliance and hazardous material knowledge are preferred. Schedule Fulltime Standard office hours with flextime Benefits: 401(k) with a company match equal to 25% of the first 8% of pre-tax dollars contributed by the employee for the first two years Enrollment in company profit sharing after two years Medical, dental & vision insurance, including free preventative care Wellness & Employee Assistance Program (EAP) Health care flexible spending accounts, health savings accounts, & life insurance Paid time off, paid company holidays, and vacation purchase program Short & long-term disability Parental & family leave; military leave Inclusive & welcoming company culture Career development & tuition assistance Student loan debt repayment program Click here for additional information PI7f6be54ac5-
Glenwood Medical Associates, PC
Glenwood Springs, Colorado
Description: Glenwood Medical Associates Job Title: Receptionist PT Aide Location: Glenwood Springs, Colorado Employment Type: Part-time 28 hours - Tuesday to Friday Overview: The Physical Therapy Receptionist and Aide helps PT Clinic Manager and PTs with day-to-day operations of the practice; which include front office activities and reception duties, mail, purchasing requests, training and retraining staff when appropriate. Assists PTs in the implementation of patient rehabilitation programs to help improve patient mobility, function and strength when appropriate. Benefits: $18 - $20 / hour Paid time off and holidays. Join a one-of-a-kind practice in a place unlike any other - the beautiful Roaring Fork Valley. We're independent by nature, so at Glenwood Medical Associates, we value the expertise and experience of our providers. Here you have the freedom to tailor care based on the needs of each patient. We've cared for this community for over 65 years, building relationships with families that span generations. If you're excited to treat not just the whole patient but the whole family, this is a practice for you. In addition to family medicine, we specialize in dermatology, gynecology and physical therapy. Why GMA? We are a close-knit, collaborative, group of local providers with deep roots in our community. Our team of caring, compassionate medical experts offer award-winning care to patients from Aspen to Rifle, creating generational relationships with families. GMA gives you the opportunity to set your roots here, too. You can enjoy world-renowned hot springs, rivers and lakes, and play year-round with unbound access to skiing and snowboarding, hiking, cycling, fishing and more Requirements: DUTIES AND RESPONSIBILITIES : Greet and receive patients and visitors in a friendly, welcoming manner, creating a positive first impression. Assist patient with immediate needs and address pertinent questions. Coordinate patient activity in reception area, report problems or irregularities, and communicate delays to patients. Register new patients on computer system. Obtain detailed patient information and copies of insurance card and ID. Update patient demographics at each visit. Inform patients of the patient payment requirements for their visit and collect payments. Schedule patient appointments per protocol both in person and on the phone. Assist PT's in case management Monitor visit numbers Administer functional measures as needed Re-submit authorizations when needed Communicate with WC Coordinator/Nurse case manager regarding work comp cases Request updated patient script from MA's outside clinic when needed Maintain open communication and support customer service needs. Answer phones and text messages, and direct callers appropriately per protocol Manage cash drawer per protocol. Oversee reception area and lobby maintenance. Ensure services are in compliance with professional standards, state and federal regulatory requirements. Utilize good communication skills with patients and department staff. In particular, is responsible for successful communication between GMA PT staff and the rest of GMA organization. Perform administrative duties as assigned. Order supplies Straighten, clean and prepare therapy stations and equipment Keep patient's health information confidential at all times and maintain HIPAA compliance. Unlock and lock the clinic at assigned times to maintain the security and integrity of the facility. Attend and participate in scheduled department meetings. Look for ways to better serve patients and GMA and offer suggestions. Performs other duties as assigned. QUALIFICATIONS : Strong communication skills are a must, as well as good professional judgment and ability to think on your feet. Exudes a high degree of professionalism and customer service. Strong communication and people skills. Must be detail-oriented and a team player. Compensation details: 18-20 Hourly Wage PI2662ed1ed3b4-6546
07/17/2026
Full time
Description: Glenwood Medical Associates Job Title: Receptionist PT Aide Location: Glenwood Springs, Colorado Employment Type: Part-time 28 hours - Tuesday to Friday Overview: The Physical Therapy Receptionist and Aide helps PT Clinic Manager and PTs with day-to-day operations of the practice; which include front office activities and reception duties, mail, purchasing requests, training and retraining staff when appropriate. Assists PTs in the implementation of patient rehabilitation programs to help improve patient mobility, function and strength when appropriate. Benefits: $18 - $20 / hour Paid time off and holidays. Join a one-of-a-kind practice in a place unlike any other - the beautiful Roaring Fork Valley. We're independent by nature, so at Glenwood Medical Associates, we value the expertise and experience of our providers. Here you have the freedom to tailor care based on the needs of each patient. We've cared for this community for over 65 years, building relationships with families that span generations. If you're excited to treat not just the whole patient but the whole family, this is a practice for you. In addition to family medicine, we specialize in dermatology, gynecology and physical therapy. Why GMA? We are a close-knit, collaborative, group of local providers with deep roots in our community. Our team of caring, compassionate medical experts offer award-winning care to patients from Aspen to Rifle, creating generational relationships with families. GMA gives you the opportunity to set your roots here, too. You can enjoy world-renowned hot springs, rivers and lakes, and play year-round with unbound access to skiing and snowboarding, hiking, cycling, fishing and more Requirements: DUTIES AND RESPONSIBILITIES : Greet and receive patients and visitors in a friendly, welcoming manner, creating a positive first impression. Assist patient with immediate needs and address pertinent questions. Coordinate patient activity in reception area, report problems or irregularities, and communicate delays to patients. Register new patients on computer system. Obtain detailed patient information and copies of insurance card and ID. Update patient demographics at each visit. Inform patients of the patient payment requirements for their visit and collect payments. Schedule patient appointments per protocol both in person and on the phone. Assist PT's in case management Monitor visit numbers Administer functional measures as needed Re-submit authorizations when needed Communicate with WC Coordinator/Nurse case manager regarding work comp cases Request updated patient script from MA's outside clinic when needed Maintain open communication and support customer service needs. Answer phones and text messages, and direct callers appropriately per protocol Manage cash drawer per protocol. Oversee reception area and lobby maintenance. Ensure services are in compliance with professional standards, state and federal regulatory requirements. Utilize good communication skills with patients and department staff. In particular, is responsible for successful communication between GMA PT staff and the rest of GMA organization. Perform administrative duties as assigned. Order supplies Straighten, clean and prepare therapy stations and equipment Keep patient's health information confidential at all times and maintain HIPAA compliance. Unlock and lock the clinic at assigned times to maintain the security and integrity of the facility. Attend and participate in scheduled department meetings. Look for ways to better serve patients and GMA and offer suggestions. Performs other duties as assigned. QUALIFICATIONS : Strong communication skills are a must, as well as good professional judgment and ability to think on your feet. Exudes a high degree of professionalism and customer service. Strong communication and people skills. Must be detail-oriented and a team player. Compensation details: 18-20 Hourly Wage PI2662ed1ed3b4-6546
Glenwood Medical Associates, PC
Glenwood Springs, Colorado
Description: JOB SUMMARY: Glenwood Medical Associates Registration Coordinator is a vital position in our practice. Throughout the day we are responsible for greeting everyone entering our building, patient registration, gathering accurate patient information, answering phones, scheduling appointments, directing patient flow through the practice, working with providers and medical assistants, verifying insurance and collecting payments. Registration Coordinator schedules huddles for assigned clinical teams and is a key player within the clinical team of providers and nursing staff. Our practice has 20+ providers and we generally see several hundred patients a day. Each day brings new and exciting challenges! DUTIES AND RESPONSIBILITIES: Greet and receive patients and visitors in a friendly, welcoming manner, creating a positive first impression. Assist patient with immediate needs and address pertinent questions. Coordinate patient activity in reception area, report problems or irregularities, and communicate delays to patients. Register new patients on computer system. Obtain detailed patient information and copies of insurance card and ID. Update patient demographics at each visit. Inform patients of the patient payment requirements for their visit and collect payments. Schedule patient appointments per protocol both in person and on the phone. Maintain open communication and support customer service needs. Answer phones and direct callers appropriately per protocol Manage cash drawer per protocol. Fully participate in meeting department incentives: Huddle with your provider team at least once weekly per protocol. Enter patient demographic data per Meaningful Use criteria > 95%. Complete the new patient referral data for every new patient. Appointment phone calls answered within 90 seconds at least 90% of the time. Oversee reception area and lobby maintenance. Must be punctual and arrive to work at the assigned time. Must keep patient's health information confidential at all times and maintain HIPPA compliance. Must be able to handle the responsibility of unlocking and locking the clinic at assigned times to maintain the security and integrity of the facility. Attends and participates in Reception Services meetings. Looks for ways to better serve patients and GMA and offers suggestions. Other duties as assigned. Typical Physical Demands: Work may require sitting, viewing and operating a computer for long periods of time, as well as stooping, bending and stretching for files and supplies. Manual dexterity required to operate telephone and other small office equipment. Vision must be correctable to 20/20 and hearing must be in a normal range for telephone and direct patient contacts. Job requires occasional lifting, up to 30 lbs. CRITERIA FOR EVALUATION: Evaluated on thoroughness of duties, a pleasant and positive attitude, strong customer service skills, attendance and punctuality, attire and grooming, initiative (self-motivation), relationship with co-workers, especially providers and nursing staff, patients and judgment calls. Must master the training checklist and pass core competencies test. REPORTING RELATIONSHIP: Reports directly to Reception Services Supervisor. Requirements: QUALIFICATIONS: High school graduate or GED. Keyboard proficiency at 45 wpm. Two years medical office experience preferred. Three years customer service experience. PERSONALITY AND WORK TRAITS: Position requires an individual with an enthusiastic and congenial personality that can work well with others and also work well alone. Interpersonal skills are essential. Superior communications skills are necessary, both verbal and non-verbal. Organizational and multi-tasking skills are required. Must be accurate and detail oriented and a self-starter. Must be able to work well under pressure and must be a team player with a good sense of humor. Able to read, understand and follow oral and written instructions. Must be able to work some holidays, occasional Saturday mornings and occasionally cover our After Hours Clinic in the evening. SPECIAL QUALIFICATIONS: Previous medical facility experience preferred but not required. Must be able to demonstrate good communication and people skills. Must be able to work some holidays, weekends, and limited over-time. Must be able to work well under pressure and must be a team player with a good sense of humor. Compensation details: 18-19 Hourly Wage PI3cc7-4251
07/17/2026
Full time
Description: JOB SUMMARY: Glenwood Medical Associates Registration Coordinator is a vital position in our practice. Throughout the day we are responsible for greeting everyone entering our building, patient registration, gathering accurate patient information, answering phones, scheduling appointments, directing patient flow through the practice, working with providers and medical assistants, verifying insurance and collecting payments. Registration Coordinator schedules huddles for assigned clinical teams and is a key player within the clinical team of providers and nursing staff. Our practice has 20+ providers and we generally see several hundred patients a day. Each day brings new and exciting challenges! DUTIES AND RESPONSIBILITIES: Greet and receive patients and visitors in a friendly, welcoming manner, creating a positive first impression. Assist patient with immediate needs and address pertinent questions. Coordinate patient activity in reception area, report problems or irregularities, and communicate delays to patients. Register new patients on computer system. Obtain detailed patient information and copies of insurance card and ID. Update patient demographics at each visit. Inform patients of the patient payment requirements for their visit and collect payments. Schedule patient appointments per protocol both in person and on the phone. Maintain open communication and support customer service needs. Answer phones and direct callers appropriately per protocol Manage cash drawer per protocol. Fully participate in meeting department incentives: Huddle with your provider team at least once weekly per protocol. Enter patient demographic data per Meaningful Use criteria > 95%. Complete the new patient referral data for every new patient. Appointment phone calls answered within 90 seconds at least 90% of the time. Oversee reception area and lobby maintenance. Must be punctual and arrive to work at the assigned time. Must keep patient's health information confidential at all times and maintain HIPPA compliance. Must be able to handle the responsibility of unlocking and locking the clinic at assigned times to maintain the security and integrity of the facility. Attends and participates in Reception Services meetings. Looks for ways to better serve patients and GMA and offers suggestions. Other duties as assigned. Typical Physical Demands: Work may require sitting, viewing and operating a computer for long periods of time, as well as stooping, bending and stretching for files and supplies. Manual dexterity required to operate telephone and other small office equipment. Vision must be correctable to 20/20 and hearing must be in a normal range for telephone and direct patient contacts. Job requires occasional lifting, up to 30 lbs. CRITERIA FOR EVALUATION: Evaluated on thoroughness of duties, a pleasant and positive attitude, strong customer service skills, attendance and punctuality, attire and grooming, initiative (self-motivation), relationship with co-workers, especially providers and nursing staff, patients and judgment calls. Must master the training checklist and pass core competencies test. REPORTING RELATIONSHIP: Reports directly to Reception Services Supervisor. Requirements: QUALIFICATIONS: High school graduate or GED. Keyboard proficiency at 45 wpm. Two years medical office experience preferred. Three years customer service experience. PERSONALITY AND WORK TRAITS: Position requires an individual with an enthusiastic and congenial personality that can work well with others and also work well alone. Interpersonal skills are essential. Superior communications skills are necessary, both verbal and non-verbal. Organizational and multi-tasking skills are required. Must be accurate and detail oriented and a self-starter. Must be able to work well under pressure and must be a team player with a good sense of humor. Able to read, understand and follow oral and written instructions. Must be able to work some holidays, occasional Saturday mornings and occasionally cover our After Hours Clinic in the evening. SPECIAL QUALIFICATIONS: Previous medical facility experience preferred but not required. Must be able to demonstrate good communication and people skills. Must be able to work some holidays, weekends, and limited over-time. Must be able to work well under pressure and must be a team player with a good sense of humor. Compensation details: 18-19 Hourly Wage PI3cc7-4251
Warehouse Coordinator (Salem, NH) Finding the right place to work is about more than just the job, it's about the community of people that surround you and the ethics and integrity of the company you will be joining. Here is what makes Blackdog Builders different from others in our industry: Value - We combine innovative design, quality products and sound construction with timely and considerate service. Integrity - We treat clients, suppliers, trade-contractors and our community with honesty and respect. Manage our finances judiciously and obey all government regulations, both in spirit and letter. Improvement - We educate ourselves continuously, learn from our experiences and strive to raise the standards of the remodeling industry. Blackdog Builders is a growing company that has proudly served the Southern New Hampshire and Northern Massachusetts market since 1989. We are an industry-leading residential design/build/remodeling company looking for team members who want to be part of a successful, growth-oriented company that is all about making its' customers raving fans and their team members excited to come to work each day! If you are an experienced Warehouse Coordinator, come and be part of this fun, fast paced, family atmosphere! We are incredibly proud of our work and invite you to look at the types of projects we build by going to . Role of our Warehouse Coordinator The Warehouse Coordinatorholds a key position that is considered a critical function for Total Basement Finishing, a Blackdog affiliate's success. This position requires a hard worker with attention to detail. Good organizational skills are extremely important and the ability to multitask and manage the flow of material in and out of the warehouse are key traits. Basic computer skills are required. This position has the potential to grow in responsibility and compensation over time. Key Responsibilities: Perform jobsite deliveries and retrieval of products Pick, pack, sort, arrange, count, store and correctly process items for storage and/or delivery in accordance with established procedures for all materials (inventory control). Receive materials, verifying the quality, type and quantity received is correct. Verify the appropriate documentation is present (i.e. packing list) Ship returns back to manufacturer as needed Document all transactions in and out of the warehouse Stage projects for pickup or delivery to customers and/or jobsites Safely operate forklift, as required Respond to all inquiries regarding orders and fulfillment issues Qualifying Attributes and Skills: Previous warehouse experience is required Valid drivers' license required Knowledge of construction-related products is a plus, but we will train Certified forklift operator, or the ability to become certified. We can certify you if needed Ability to lift up to 80 pounds and be on your feet for extended periods of time Excellent organizational skills, ability to multi-task Ability to communicate clearly and accurately with customers, installers and peers Able to execute responsibilities with limited direct supervision Team driven Clean driving record, and clear background check Must be able to pass a DOT physical examination, paid by Blackdog Willingness to assist with tasks, even when the work is out of the scope of normal daily responsibilities Technical proficiency a must (Microsoft Office suite of programs including Outlook and Excel) Verbal and written English communication skills What we offer: The tools, systems, flexibility, and support to make motivated people successful Paid Parental Leave Policy Training and Educational opportunities Highly supportive team members Company celebrations and recognition Employee discount on product Competitive rate of pay Health insurance with employer contribution Dental and other supplemental insurances available 401(k) with a 50% company match (up to 5% of your pay) Profit Sharing program PTO and Paid Holidays Job Salary/Rate of Pay: Starting Pay: $20.00 - $24.00 per hour (based on experience) Compensation details: 20-24 Hourly Wage PI7720a2dcce99-8166
07/16/2026
Full time
Warehouse Coordinator (Salem, NH) Finding the right place to work is about more than just the job, it's about the community of people that surround you and the ethics and integrity of the company you will be joining. Here is what makes Blackdog Builders different from others in our industry: Value - We combine innovative design, quality products and sound construction with timely and considerate service. Integrity - We treat clients, suppliers, trade-contractors and our community with honesty and respect. Manage our finances judiciously and obey all government regulations, both in spirit and letter. Improvement - We educate ourselves continuously, learn from our experiences and strive to raise the standards of the remodeling industry. Blackdog Builders is a growing company that has proudly served the Southern New Hampshire and Northern Massachusetts market since 1989. We are an industry-leading residential design/build/remodeling company looking for team members who want to be part of a successful, growth-oriented company that is all about making its' customers raving fans and their team members excited to come to work each day! If you are an experienced Warehouse Coordinator, come and be part of this fun, fast paced, family atmosphere! We are incredibly proud of our work and invite you to look at the types of projects we build by going to . Role of our Warehouse Coordinator The Warehouse Coordinatorholds a key position that is considered a critical function for Total Basement Finishing, a Blackdog affiliate's success. This position requires a hard worker with attention to detail. Good organizational skills are extremely important and the ability to multitask and manage the flow of material in and out of the warehouse are key traits. Basic computer skills are required. This position has the potential to grow in responsibility and compensation over time. Key Responsibilities: Perform jobsite deliveries and retrieval of products Pick, pack, sort, arrange, count, store and correctly process items for storage and/or delivery in accordance with established procedures for all materials (inventory control). Receive materials, verifying the quality, type and quantity received is correct. Verify the appropriate documentation is present (i.e. packing list) Ship returns back to manufacturer as needed Document all transactions in and out of the warehouse Stage projects for pickup or delivery to customers and/or jobsites Safely operate forklift, as required Respond to all inquiries regarding orders and fulfillment issues Qualifying Attributes and Skills: Previous warehouse experience is required Valid drivers' license required Knowledge of construction-related products is a plus, but we will train Certified forklift operator, or the ability to become certified. We can certify you if needed Ability to lift up to 80 pounds and be on your feet for extended periods of time Excellent organizational skills, ability to multi-task Ability to communicate clearly and accurately with customers, installers and peers Able to execute responsibilities with limited direct supervision Team driven Clean driving record, and clear background check Must be able to pass a DOT physical examination, paid by Blackdog Willingness to assist with tasks, even when the work is out of the scope of normal daily responsibilities Technical proficiency a must (Microsoft Office suite of programs including Outlook and Excel) Verbal and written English communication skills What we offer: The tools, systems, flexibility, and support to make motivated people successful Paid Parental Leave Policy Training and Educational opportunities Highly supportive team members Company celebrations and recognition Employee discount on product Competitive rate of pay Health insurance with employer contribution Dental and other supplemental insurances available 401(k) with a 50% company match (up to 5% of your pay) Profit Sharing program PTO and Paid Holidays Job Salary/Rate of Pay: Starting Pay: $20.00 - $24.00 per hour (based on experience) Compensation details: 20-24 Hourly Wage PI7720a2dcce99-8166
Job Purpose Align with supply chain logistics solutions relating to the company's financial, order fulfillment, customer requirement, and sales strategies. Execute strategies using a transportation management system (TMS), processes, and procedures to ensure the lowest possible cost while maintaining a high level of customer service and KPI adherence. Essential Functions Serve as a liaison with transportation partners, promoting healthy and effective supplier relationships Plan, execute, coordinate, and track all shipments for assigned regions in the company's TMS focusing on low cost and high service Research freight deliveries and report exceptions using accurate reason codes Address reported claims related to damaged goods by carriers and ensure company interests are represented when resolving claims Ensure all company and customer KPIs are met or exceeded; report on progress and develop action plans for improvement Lead carrier business reviews to address performance issues; develop action plans for improvement and provide follow-up Assist in the enhancement of current processes and procedures with a strong focus on best practice and continuous improvement Ensure carriers comply with all DOT carrier regulations Serve as backup for other Transportation Planners and Transportation Coordinators Support food safety program, quality standards, and legality of manufactured products Perform other job-related duties as assigned Qualifications (Education, Experience, Competencies) Bachelor's degree in supply chain, logistics, operations, business or relevant field preferred 3+ years of supply chain logistics and transportation experience working in a TMS Ability to think critically and solve problems, as well as seek proactive solutions Self-starter with an entrepreneurial spirit able to work well under pressure and meet deadlines Ability to organize, manage multiple priorities, and maintain high attention to detail in a fast-paced environment Ability to work effectively within an organization and collaborate with internal and external partners to determine requirements and eliminate barriers that may affect the delivery of product Professional demeanor with strong written, verbal, and interpersonal communication skills Willing and able to work a flexible schedule, including overtime and weekends, as needed California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington, Washington, D.C. Residents Only: The salary range for this role is $65,000 to $85,000 annually. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. Rise Baking Company complies with all minimum wage laws as applicable. In addition to your annual salary, Rise Baking Company offers benefits such as, a comprehensive benefits package, annual bonus eligibility, incentive and recognition programs and 401k contributions (all benefits are subject to eligibility requirements). At Rise Baking Company, our people are our finest ingredient. Compensation details: 0 Yearly Salary PI64a132f5-
07/16/2026
Full time
Job Purpose Align with supply chain logistics solutions relating to the company's financial, order fulfillment, customer requirement, and sales strategies. Execute strategies using a transportation management system (TMS), processes, and procedures to ensure the lowest possible cost while maintaining a high level of customer service and KPI adherence. Essential Functions Serve as a liaison with transportation partners, promoting healthy and effective supplier relationships Plan, execute, coordinate, and track all shipments for assigned regions in the company's TMS focusing on low cost and high service Research freight deliveries and report exceptions using accurate reason codes Address reported claims related to damaged goods by carriers and ensure company interests are represented when resolving claims Ensure all company and customer KPIs are met or exceeded; report on progress and develop action plans for improvement Lead carrier business reviews to address performance issues; develop action plans for improvement and provide follow-up Assist in the enhancement of current processes and procedures with a strong focus on best practice and continuous improvement Ensure carriers comply with all DOT carrier regulations Serve as backup for other Transportation Planners and Transportation Coordinators Support food safety program, quality standards, and legality of manufactured products Perform other job-related duties as assigned Qualifications (Education, Experience, Competencies) Bachelor's degree in supply chain, logistics, operations, business or relevant field preferred 3+ years of supply chain logistics and transportation experience working in a TMS Ability to think critically and solve problems, as well as seek proactive solutions Self-starter with an entrepreneurial spirit able to work well under pressure and meet deadlines Ability to organize, manage multiple priorities, and maintain high attention to detail in a fast-paced environment Ability to work effectively within an organization and collaborate with internal and external partners to determine requirements and eliminate barriers that may affect the delivery of product Professional demeanor with strong written, verbal, and interpersonal communication skills Willing and able to work a flexible schedule, including overtime and weekends, as needed California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington, Washington, D.C. Residents Only: The salary range for this role is $65,000 to $85,000 annually. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. Rise Baking Company complies with all minimum wage laws as applicable. In addition to your annual salary, Rise Baking Company offers benefits such as, a comprehensive benefits package, annual bonus eligibility, incentive and recognition programs and 401k contributions (all benefits are subject to eligibility requirements). At Rise Baking Company, our people are our finest ingredient. Compensation details: 0 Yearly Salary PI64a132f5-
Dana-Farber Cancer Institute
Boston, Massachusetts
This is a 20-hour weekend position. 6:45am-5:15pm every Saturday and Sunday. Reporting to the Practice Manager, this mission critical position is responsible for administrative tasks that occur on a clinic floor including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership; utilizing institutional and technical knowledge to properly triage patient and provider requests. Enjoys working in a busy clinic setting, offering exemplary customer service, and managing complex high-volume scheduling tasks while balancing multiple real- time priorities. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Primary Duties and Responsibilities: Reporting to the Practice Manager and working under the guidance of the Lead Clinic Coordinator, this mission critical position is responsible for the following: Appointment Scheduling: • Accurately schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines • Monitors scheduling reports to ensure accuracy in patient scheduling and to ensure optimization of resource utilization • Maintains confidentiality of Protected Health Information (PHI) • Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment. • Participates in training new team members as requested Patient Experience: • Delivers outstanding customer service to internal and external customers • Timely, accurately and curiously responds to the needs of internal and external customers • Ability to deescalate patient grievances, and maintain customer service standards, and involve floor leadership as necessary Communication and Collaboration: • Demonstrates ability to effectively communicate across leadership levels and with varying audiences • Synthesizes and communicates complex information in patient friendly terms • Obtains detailed scheduling information face-to-face, by telephone, or electronically while performing check-in and check-out functions - i.e. triaging phone calls, double identifying patients, printing appropriate paperwork, coordinating complex schedules; acquiring and entering verbal orders • Works effectively as a member of the team and across functional teams • Fosters a sense of shared responsibility among the team Emergency Response: • Recognizes emergencies and appropriately responds using standard operating procedures Regulatory Compliance and Quality Improvement: • Compliance with DFCI policies and procedures • Understanding their role and responsibility in obtaining successful Joint Commission accreditation • HIPPA regulation compliance • Completion of assigned AEU and Health Stream competencies • Executes registration related processes including: Partners Patient Gateway Enrollment, MASS HiWay, Medicare Secondary Patient Questionnaire (MSPQ), Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST), and Release of Patient Information. • Actively participates and provides constructive feedback on quality improvement projects Information Technology: • Maintains a level of competency in all systems including: Epic, Real Time Locating System (RTLS), Outlook • Actively engaged in system upgrades and effected operational changes • Distribution, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads Knowledge, Skills and Abilities: • Excellent verbal and written communication skills • Working knowledge of computers and technology • Excellent customer service • Ability to function as an integral member of the team • Strong organizational skills with the ability to multi-task • Strong problem solving and critical thinking skills • Demonstrated flexibility and ability to take on additional responsibilities as situations require • Ability to adapt to ever-changing environment Minimum Job Qualifications: High school diploma, bachelor's degree preferred. Experience working in a customer service setting preferred. Proficiency in technology and complex computer systems required. License/Certification/Registration Required: Supervisory Responsibilities: None Patient Contact: Yes, this position entails patient contact and communication. Methods of contact are in person, via telephone, written letter or email. Age population served will depend upon clinical area assigned, (i.e. Pediatric or Adult clinic). This position may or may not include provision of wheelchair escort services. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEO Poster . Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $45,500.00 - $54,400.00
07/16/2026
Full time
This is a 20-hour weekend position. 6:45am-5:15pm every Saturday and Sunday. Reporting to the Practice Manager, this mission critical position is responsible for administrative tasks that occur on a clinic floor including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership; utilizing institutional and technical knowledge to properly triage patient and provider requests. Enjoys working in a busy clinic setting, offering exemplary customer service, and managing complex high-volume scheduling tasks while balancing multiple real- time priorities. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Primary Duties and Responsibilities: Reporting to the Practice Manager and working under the guidance of the Lead Clinic Coordinator, this mission critical position is responsible for the following: Appointment Scheduling: • Accurately schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines • Monitors scheduling reports to ensure accuracy in patient scheduling and to ensure optimization of resource utilization • Maintains confidentiality of Protected Health Information (PHI) • Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment. • Participates in training new team members as requested Patient Experience: • Delivers outstanding customer service to internal and external customers • Timely, accurately and curiously responds to the needs of internal and external customers • Ability to deescalate patient grievances, and maintain customer service standards, and involve floor leadership as necessary Communication and Collaboration: • Demonstrates ability to effectively communicate across leadership levels and with varying audiences • Synthesizes and communicates complex information in patient friendly terms • Obtains detailed scheduling information face-to-face, by telephone, or electronically while performing check-in and check-out functions - i.e. triaging phone calls, double identifying patients, printing appropriate paperwork, coordinating complex schedules; acquiring and entering verbal orders • Works effectively as a member of the team and across functional teams • Fosters a sense of shared responsibility among the team Emergency Response: • Recognizes emergencies and appropriately responds using standard operating procedures Regulatory Compliance and Quality Improvement: • Compliance with DFCI policies and procedures • Understanding their role and responsibility in obtaining successful Joint Commission accreditation • HIPPA regulation compliance • Completion of assigned AEU and Health Stream competencies • Executes registration related processes including: Partners Patient Gateway Enrollment, MASS HiWay, Medicare Secondary Patient Questionnaire (MSPQ), Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST), and Release of Patient Information. • Actively participates and provides constructive feedback on quality improvement projects Information Technology: • Maintains a level of competency in all systems including: Epic, Real Time Locating System (RTLS), Outlook • Actively engaged in system upgrades and effected operational changes • Distribution, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads Knowledge, Skills and Abilities: • Excellent verbal and written communication skills • Working knowledge of computers and technology • Excellent customer service • Ability to function as an integral member of the team • Strong organizational skills with the ability to multi-task • Strong problem solving and critical thinking skills • Demonstrated flexibility and ability to take on additional responsibilities as situations require • Ability to adapt to ever-changing environment Minimum Job Qualifications: High school diploma, bachelor's degree preferred. Experience working in a customer service setting preferred. Proficiency in technology and complex computer systems required. License/Certification/Registration Required: Supervisory Responsibilities: None Patient Contact: Yes, this position entails patient contact and communication. Methods of contact are in person, via telephone, written letter or email. Age population served will depend upon clinical area assigned, (i.e. Pediatric or Adult clinic). This position may or may not include provision of wheelchair escort services. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEO Poster . Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $45,500.00 - $54,400.00
Dana-Farber Cancer Institute
Chestnut Hill, Massachusetts
This is a part-time, fully onsite position scheduled for 20 hours per week. The specific days and hours offer some flexibility based on departmental needs. Reporting to the Practice Manager, this mission critical position is responsible for administrative tasks that occur on a clinic floor including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership; utilizing institutional and technical knowledge to properly triage patient and provider requests. Enjoys working in a busy clinic setting, offering exemplary customer service, and managing complex high-volume scheduling tasks while balancing multiple real- time priorities. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Primary Duties and Responsibilities: Reporting to the Practice Manager and working under the guidance of the Lead Clinic Coordinator, this mission critical position is responsible for the following: Appointment Scheduling: • Accurately schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines • Monitors scheduling reports to ensure accuracy in patient scheduling and to ensure optimization of resource utilization • Maintains confidentiality of Protected Health Information (PHI) • Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment. • Participates in training new team members as requested Patient Experience: • Delivers outstanding customer service to internal and external customers • Timely, accurately and curiously responds to the needs of internal and external customers • Ability to deescalate patient grievances, and maintain customer service standards, and involve floor leadership as necessary Communication and Collaboration: • Demonstrates ability to effectively communicate across leadership levels and with varying audiences • Synthesizes and communicates complex information in patient friendly terms • Obtains detailed scheduling information face-to-face, by telephone, or electronically while performing check-in and check-out functions - i.e. triaging phone calls, double identifying patients, printing appropriate paperwork, coordinating complex schedules; acquiring and entering verbal orders • Works effectively as a member of the team and across functional teams • Fosters a sense of shared responsibility among the team Emergency Response: • Recognizes emergencies and appropriately responds using standard operating procedures Regulatory Compliance and Quality Improvement: • Compliance with DFCI policies and procedures • Understanding their role and responsibility in obtaining successful Joint Commission accreditation • HIPPA regulation compliance • Completion of assigned AEU and Health Stream competencies • Executes registration related processes including: Partners Patient Gateway Enrollment, MASS HiWay, Medicare Secondary Patient Questionnaire (MSPQ), Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST), and Release of Patient Information. • Actively participates and provides constructive feedback on quality improvement projects Information Technology: • Maintains a level of competency in all systems including: Epic, Real Time Locating System (RTLS), Outlook • Actively engaged in system upgrades and effected operational changes • Distribution, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads Knowledge, Skills and Abilities: • Excellent verbal and written communication skills • Working knowledge of computers and technology • Excellent customer service • Ability to function as an integral member of the team • Strong organizational skills with the ability to multi-task • Strong problem solving and critical thinking skills • Demonstrated flexibility and ability to take on additional responsibilities as situations require • Ability to adapt to ever-changing environment Minimum Job Qualifications: High school diploma, bachelor's degree preferred. Experience working in a customer service setting preferred. Proficiency in technology and complex computer systems required. License/Certification/Registration Required: Supervisory Responsibilities: None Patient Contact: Yes, this position entails patient contact and communication. Methods of contact are in person, via telephone, written letter or email. Age population served will depend upon clinical area assigned, (i.e. Pediatric or Adult clinic). This position may or may not include provision of wheelchair escort services. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEO Poster . Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $45,500.00 - $54,400.00
07/16/2026
Full time
This is a part-time, fully onsite position scheduled for 20 hours per week. The specific days and hours offer some flexibility based on departmental needs. Reporting to the Practice Manager, this mission critical position is responsible for administrative tasks that occur on a clinic floor including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership; utilizing institutional and technical knowledge to properly triage patient and provider requests. Enjoys working in a busy clinic setting, offering exemplary customer service, and managing complex high-volume scheduling tasks while balancing multiple real- time priorities. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Primary Duties and Responsibilities: Reporting to the Practice Manager and working under the guidance of the Lead Clinic Coordinator, this mission critical position is responsible for the following: Appointment Scheduling: • Accurately schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines • Monitors scheduling reports to ensure accuracy in patient scheduling and to ensure optimization of resource utilization • Maintains confidentiality of Protected Health Information (PHI) • Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment. • Participates in training new team members as requested Patient Experience: • Delivers outstanding customer service to internal and external customers • Timely, accurately and curiously responds to the needs of internal and external customers • Ability to deescalate patient grievances, and maintain customer service standards, and involve floor leadership as necessary Communication and Collaboration: • Demonstrates ability to effectively communicate across leadership levels and with varying audiences • Synthesizes and communicates complex information in patient friendly terms • Obtains detailed scheduling information face-to-face, by telephone, or electronically while performing check-in and check-out functions - i.e. triaging phone calls, double identifying patients, printing appropriate paperwork, coordinating complex schedules; acquiring and entering verbal orders • Works effectively as a member of the team and across functional teams • Fosters a sense of shared responsibility among the team Emergency Response: • Recognizes emergencies and appropriately responds using standard operating procedures Regulatory Compliance and Quality Improvement: • Compliance with DFCI policies and procedures • Understanding their role and responsibility in obtaining successful Joint Commission accreditation • HIPPA regulation compliance • Completion of assigned AEU and Health Stream competencies • Executes registration related processes including: Partners Patient Gateway Enrollment, MASS HiWay, Medicare Secondary Patient Questionnaire (MSPQ), Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST), and Release of Patient Information. • Actively participates and provides constructive feedback on quality improvement projects Information Technology: • Maintains a level of competency in all systems including: Epic, Real Time Locating System (RTLS), Outlook • Actively engaged in system upgrades and effected operational changes • Distribution, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads Knowledge, Skills and Abilities: • Excellent verbal and written communication skills • Working knowledge of computers and technology • Excellent customer service • Ability to function as an integral member of the team • Strong organizational skills with the ability to multi-task • Strong problem solving and critical thinking skills • Demonstrated flexibility and ability to take on additional responsibilities as situations require • Ability to adapt to ever-changing environment Minimum Job Qualifications: High school diploma, bachelor's degree preferred. Experience working in a customer service setting preferred. Proficiency in technology and complex computer systems required. License/Certification/Registration Required: Supervisory Responsibilities: None Patient Contact: Yes, this position entails patient contact and communication. Methods of contact are in person, via telephone, written letter or email. Age population served will depend upon clinical area assigned, (i.e. Pediatric or Adult clinic). This position may or may not include provision of wheelchair escort services. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEO Poster . Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $45,500.00 - $54,400.00
Dana-Farber Cancer Institute
Chestnut Hill, Massachusetts
This is a part-time, fully onsite position scheduled for 20 hours per week. The specific days and hours offer some flexibility based on departmental needs. Reporting to the Practice Manager, this mission critical position is responsible for administrative tasks that occur on a clinic floor including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership; utilizing institutional and technical knowledge to properly triage patient and provider requests. Enjoys working in a busy clinic setting, offering exemplary customer service, and managing complex high-volume scheduling tasks while balancing multiple real- time priorities. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Primary Duties and Responsibilities: Reporting to the Practice Manager and working under the guidance of the Lead Clinic Coordinator, this mission critical position is responsible for the following: Appointment Scheduling: • Accurately schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines • Monitors scheduling reports to ensure accuracy in patient scheduling and to ensure optimization of resource utilization • Maintains confidentiality of Protected Health Information (PHI) • Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment. • Participates in training new team members as requested Patient Experience: • Delivers outstanding customer service to internal and external customers • Timely, accurately and curiously responds to the needs of internal and external customers • Ability to deescalate patient grievances, and maintain customer service standards, and involve floor leadership as necessary Communication and Collaboration: • Demonstrates ability to effectively communicate across leadership levels and with varying audiences • Synthesizes and communicates complex information in patient friendly terms • Obtains detailed scheduling information face-to-face, by telephone, or electronically while performing check-in and check-out functions - i.e. triaging phone calls, double identifying patients, printing appropriate paperwork, coordinating complex schedules; acquiring and entering verbal orders • Works effectively as a member of the team and across functional teams • Fosters a sense of shared responsibility among the team Emergency Response: • Recognizes emergencies and appropriately responds using standard operating procedures Regulatory Compliance and Quality Improvement: • Compliance with DFCI policies and procedures • Understanding their role and responsibility in obtaining successful Joint Commission accreditation • HIPPA regulation compliance • Completion of assigned AEU and Health Stream competencies • Executes registration related processes including: Partners Patient Gateway Enrollment, MASS HiWay, Medicare Secondary Patient Questionnaire (MSPQ), Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST), and Release of Patient Information. • Actively participates and provides constructive feedback on quality improvement projects Information Technology: • Maintains a level of competency in all systems including: Epic, Real Time Locating System (RTLS), Outlook • Actively engaged in system upgrades and effected operational changes • Distribution, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads Knowledge, Skills and Abilities: • Excellent verbal and written communication skills • Working knowledge of computers and technology • Excellent customer service • Ability to function as an integral member of the team • Strong organizational skills with the ability to multi-task • Strong problem solving and critical thinking skills • Demonstrated flexibility and ability to take on additional responsibilities as situations require • Ability to adapt to ever-changing environment Minimum Job Qualifications: High school diploma, bachelor's degree preferred. Experience working in a customer service setting preferred. Proficiency in technology and complex computer systems required. License/Certification/Registration Required: Supervisory Responsibilities: None Patient Contact: Yes, this position entails patient contact and communication. Methods of contact are in person, via telephone, written letter or email. Age population served will depend upon clinical area assigned, (i.e. Pediatric or Adult clinic). This position may or may not include provision of wheelchair escort services. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEO Poster . Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $45,500.00 - $54,400.00
07/16/2026
Full time
This is a part-time, fully onsite position scheduled for 20 hours per week. The specific days and hours offer some flexibility based on departmental needs. Reporting to the Practice Manager, this mission critical position is responsible for administrative tasks that occur on a clinic floor including; scheduling appointments in accordance with the scheduling guidelines; liaising among patients/families/providers/leadership; utilizing institutional and technical knowledge to properly triage patient and provider requests. Enjoys working in a busy clinic setting, offering exemplary customer service, and managing complex high-volume scheduling tasks while balancing multiple real- time priorities. Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Primary Duties and Responsibilities: Reporting to the Practice Manager and working under the guidance of the Lead Clinic Coordinator, this mission critical position is responsible for the following: Appointment Scheduling: • Accurately schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines • Monitors scheduling reports to ensure accuracy in patient scheduling and to ensure optimization of resource utilization • Maintains confidentiality of Protected Health Information (PHI) • Possesses strategic thinking skills, the ability to learn rapidly, multi-task, and adapt quickly to an ever-changing environment. • Participates in training new team members as requested Patient Experience: • Delivers outstanding customer service to internal and external customers • Timely, accurately and curiously responds to the needs of internal and external customers • Ability to deescalate patient grievances, and maintain customer service standards, and involve floor leadership as necessary Communication and Collaboration: • Demonstrates ability to effectively communicate across leadership levels and with varying audiences • Synthesizes and communicates complex information in patient friendly terms • Obtains detailed scheduling information face-to-face, by telephone, or electronically while performing check-in and check-out functions - i.e. triaging phone calls, double identifying patients, printing appropriate paperwork, coordinating complex schedules; acquiring and entering verbal orders • Works effectively as a member of the team and across functional teams • Fosters a sense of shared responsibility among the team Emergency Response: • Recognizes emergencies and appropriately responds using standard operating procedures Regulatory Compliance and Quality Improvement: • Compliance with DFCI policies and procedures • Understanding their role and responsibility in obtaining successful Joint Commission accreditation • HIPPA regulation compliance • Completion of assigned AEU and Health Stream competencies • Executes registration related processes including: Partners Patient Gateway Enrollment, MASS HiWay, Medicare Secondary Patient Questionnaire (MSPQ), Massachusetts Medical Orders for Life-Sustaining Treatment (MOLST), and Release of Patient Information. • Actively participates and provides constructive feedback on quality improvement projects Information Technology: • Maintains a level of competency in all systems including: Epic, Real Time Locating System (RTLS), Outlook • Actively engaged in system upgrades and effected operational changes • Distribution, maintenance, after-use cleaning, and technical troubleshooting issues of patient-use iPads Knowledge, Skills and Abilities: • Excellent verbal and written communication skills • Working knowledge of computers and technology • Excellent customer service • Ability to function as an integral member of the team • Strong organizational skills with the ability to multi-task • Strong problem solving and critical thinking skills • Demonstrated flexibility and ability to take on additional responsibilities as situations require • Ability to adapt to ever-changing environment Minimum Job Qualifications: High school diploma, bachelor's degree preferred. Experience working in a customer service setting preferred. Proficiency in technology and complex computer systems required. License/Certification/Registration Required: Supervisory Responsibilities: None Patient Contact: Yes, this position entails patient contact and communication. Methods of contact are in person, via telephone, written letter or email. Age population served will depend upon clinical area assigned, (i.e. Pediatric or Adult clinic). This position may or may not include provision of wheelchair escort services. At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law. EEO Poster . Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA). $45,500.00 - $54,400.00
About Jetson Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better. Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity. Jetson is solving this by building the first fully vertically integrated home electrification company making clean energy simple, transparent, and affordable. We rely heavily on technology, automation, and data to scale this impact. At Jetson, we value people who are excellent at their craft, curious about new tools (including AI), and motivated to continuously improve how work gets done. The Opportunity We are searching for a General Manager to oversee all aspects of branch operations in our new Columbia market. This is a blank canvas with no team, no installs, and no local presence yet. The GM will build and lead a team of residential HVAC & electrical professionals, develop strategic business plans, ensure operational efficiency, and uphold high standards of customer service and compliance. You will own the P&L, write the playbook, and lead from the front from day one. What You'll Do Oversee daily operations of the Jetson Columbia branch including scheduling, installations, service calls, quality control, and safety compliance Build and lead a high-performing team of HVAC technicians, electricians, project coordinators, and administrative staff from the ground up Be on the ground every day leading from the front, upholding Jetson culture, and ensuring we are attracting and hiring top players who exemplify Jetson values Lead, mentor, and develop your field force of technicians and staff to deliver the best customer experience in the business Manage vendor and subcontractor relationships, holding partners accountable to quality and performance expectations Establish local partnerships with utilities, contractors, and community organizations to drive brand awareness and customer acquisition Gather market insights and manage local regulatory, permitting, and compliance matters including Maryland contractor licensing requirements Work closely with HQ teams across Sales, Marketing, Supply Chain, Product, Engineering, and Customer Success to improve products, enhance customer experiences, and align on strategic goals Use data and KPIs to drive continuous improvement and align with corporate goals Provide regular financial and operational reports to the executive team What You'll Bring Maryland MHIC Contractor License or demonstrated eligibility and commitment to obtain it. The GM serves as the Responsible Managing Employee for our Columbia operation and this is a legal requirement to operate in Maryland. Direct experience leading a field force of technicians, installers, or skilled trades workers in a home services or field service environment Entrepreneurial mindset with experience running a business or division with full P&L responsibility Proven track record of building and developing high-performing teams from scratch including recruiting, onboarding, coaching, and holding people accountable Modern leadership and team management skills with a demonstrated track record of success Exceptional problem-solving, decision-making, and communication skills Proficiency in business software, CRM systems, and Google Workspace Experience with modern tools including AI to automate and improve daily operations Background in HVAC, electrical, plumbing, or adjacent residential home improvement (preferred) Maryland HVACR Master Contractor License, Maryland Statewide Master Electrician License, or Howard and Anne Arundel County electrician license candidates holding any of these are a significant differentiator for how quickly we can expand our serviceable area (preferred) Bachelor's degree in Business Administration, Engineering, or a related field preferred but not required Valid driver's license and ability to travel within the service area Follows OSHA Electrical Standard Follows the Occupational Safety and Health Administration's (OSHA) Lockout/Tagout (LOTO) standard Job Type: Full-time, Permanent Pay: $140,000 - $165,000 per annum Benefits: Health Insurance premium 85% paid by Jetson Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson Parental Leave Top Up Education Support Equity 401k program Work Location: In person - Columbia, MD Do you feel like you don't have everything that's listed above but can still do the job? If you have the core skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply! U.S. Roles Jetson is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or gender identity. If you require accommodation during the recruitment process, please contact us. Canada Roles Jetson is an equal opportunity employer committed to inclusive hiring. We do not discriminate on any ground protected under applicable human rights legislation. If you require accommodation at any stage of the recruitment process, please contact us. PIa6cde3a3ab0e-1926
07/16/2026
Full time
About Jetson Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better. Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity. Jetson is solving this by building the first fully vertically integrated home electrification company making clean energy simple, transparent, and affordable. We rely heavily on technology, automation, and data to scale this impact. At Jetson, we value people who are excellent at their craft, curious about new tools (including AI), and motivated to continuously improve how work gets done. The Opportunity We are searching for a General Manager to oversee all aspects of branch operations in our new Columbia market. This is a blank canvas with no team, no installs, and no local presence yet. The GM will build and lead a team of residential HVAC & electrical professionals, develop strategic business plans, ensure operational efficiency, and uphold high standards of customer service and compliance. You will own the P&L, write the playbook, and lead from the front from day one. What You'll Do Oversee daily operations of the Jetson Columbia branch including scheduling, installations, service calls, quality control, and safety compliance Build and lead a high-performing team of HVAC technicians, electricians, project coordinators, and administrative staff from the ground up Be on the ground every day leading from the front, upholding Jetson culture, and ensuring we are attracting and hiring top players who exemplify Jetson values Lead, mentor, and develop your field force of technicians and staff to deliver the best customer experience in the business Manage vendor and subcontractor relationships, holding partners accountable to quality and performance expectations Establish local partnerships with utilities, contractors, and community organizations to drive brand awareness and customer acquisition Gather market insights and manage local regulatory, permitting, and compliance matters including Maryland contractor licensing requirements Work closely with HQ teams across Sales, Marketing, Supply Chain, Product, Engineering, and Customer Success to improve products, enhance customer experiences, and align on strategic goals Use data and KPIs to drive continuous improvement and align with corporate goals Provide regular financial and operational reports to the executive team What You'll Bring Maryland MHIC Contractor License or demonstrated eligibility and commitment to obtain it. The GM serves as the Responsible Managing Employee for our Columbia operation and this is a legal requirement to operate in Maryland. Direct experience leading a field force of technicians, installers, or skilled trades workers in a home services or field service environment Entrepreneurial mindset with experience running a business or division with full P&L responsibility Proven track record of building and developing high-performing teams from scratch including recruiting, onboarding, coaching, and holding people accountable Modern leadership and team management skills with a demonstrated track record of success Exceptional problem-solving, decision-making, and communication skills Proficiency in business software, CRM systems, and Google Workspace Experience with modern tools including AI to automate and improve daily operations Background in HVAC, electrical, plumbing, or adjacent residential home improvement (preferred) Maryland HVACR Master Contractor License, Maryland Statewide Master Electrician License, or Howard and Anne Arundel County electrician license candidates holding any of these are a significant differentiator for how quickly we can expand our serviceable area (preferred) Bachelor's degree in Business Administration, Engineering, or a related field preferred but not required Valid driver's license and ability to travel within the service area Follows OSHA Electrical Standard Follows the Occupational Safety and Health Administration's (OSHA) Lockout/Tagout (LOTO) standard Job Type: Full-time, Permanent Pay: $140,000 - $165,000 per annum Benefits: Health Insurance premium 85% paid by Jetson Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson Parental Leave Top Up Education Support Equity 401k program Work Location: In person - Columbia, MD Do you feel like you don't have everything that's listed above but can still do the job? If you have the core skills and experience that we're looking for and are willing to use your talent to learn the rest, we encourage you to apply! U.S. Roles Jetson is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or gender identity. If you require accommodation during the recruitment process, please contact us. Canada Roles Jetson is an equal opportunity employer committed to inclusive hiring. We do not discriminate on any ground protected under applicable human rights legislation. If you require accommodation at any stage of the recruitment process, please contact us. PIa6cde3a3ab0e-1926
A-1 Termite and Pest Control, Inc.
Newton, North Carolina
Seeking Friendly, Conscientious Helpers! Do you enjoy talking with customers and being part of a team that provides solutions? We have a great opportunity for you! We are looking for a friendly and happy person to join our team here at A-1 Pest Control, where you will provide a helping hand to our customers, and to your peers. As a Pest Coordinator, you are responsible for taking care of the needs of our customers. Logically and efficiently routing technicians and answering questions from customers are the foundation of what this role requires to be successful. Additionally, this role requires extensive use of a web-based route management system to schedule appointments for customers. Key Responsibilities: Service Coordination: Schedule and manage pest control services, ensuring timely execution and customer satisfaction. Sales Motivated: Must be motivated to pitch sales to existing and new customers. Customer Relations: Serve as a point of contact for clients requiring specialized services, addressing concerns and customizing solutions. Documentation & Reporting: Maintain accurate records of service activities, customer interactions, and compliance documentation. Benefits and compensation: $19 to $20 per hour starting PTO $10k company-provided life insurance policy 401(k) contribution match after a year Health insurance Our most successful Customer Service Reps are: Helpers and problem solvers Motivated and eager to learn Coachable and flexible Adapt quickly to change Empathetic and caring A-1 Pest Control is an EOE and drug-free workplace. We look forward to hearing from you! Compensation details: 19-20 Hourly Wage PIdabbae7110ea-7190
07/15/2026
Full time
Seeking Friendly, Conscientious Helpers! Do you enjoy talking with customers and being part of a team that provides solutions? We have a great opportunity for you! We are looking for a friendly and happy person to join our team here at A-1 Pest Control, where you will provide a helping hand to our customers, and to your peers. As a Pest Coordinator, you are responsible for taking care of the needs of our customers. Logically and efficiently routing technicians and answering questions from customers are the foundation of what this role requires to be successful. Additionally, this role requires extensive use of a web-based route management system to schedule appointments for customers. Key Responsibilities: Service Coordination: Schedule and manage pest control services, ensuring timely execution and customer satisfaction. Sales Motivated: Must be motivated to pitch sales to existing and new customers. Customer Relations: Serve as a point of contact for clients requiring specialized services, addressing concerns and customizing solutions. Documentation & Reporting: Maintain accurate records of service activities, customer interactions, and compliance documentation. Benefits and compensation: $19 to $20 per hour starting PTO $10k company-provided life insurance policy 401(k) contribution match after a year Health insurance Our most successful Customer Service Reps are: Helpers and problem solvers Motivated and eager to learn Coachable and flexible Adapt quickly to change Empathetic and caring A-1 Pest Control is an EOE and drug-free workplace. We look forward to hearing from you! Compensation details: 19-20 Hourly Wage PIdabbae7110ea-7190
AHT Cooling Systems USA Incorp
Ladson, South Carolina
Description: AHT Cooling Systems USA , a recognized leader in refrigeration solutions for the grocery and convenience store industry, is seeking an Accounts Payable Specialist to join our team. This is a full-time, onsite role based in our Ladson, SC office. Position Summary: We are seeking a detail-oriented, motivated Accounts Payable Specialist who will be responsible for the accurate and timely processing of customer remittances and accounts payable transactions to ensure outstanding A/P balances are maintained and resolved on a daily basis. This position supports the efficient operation of the accounts payable function through transaction verification, account reconciliation, and responsive customer service while maintaining compliance with company policies and established procedures. Key Responsibilities: Complete weekly and monthly intercompany reconciliation Download and enter invoices and select for payment according to AHT USA's payment run procedures Ensure cost center manager approval for all invoices not pre-approved through SAP purchase order or approved in ZOHO Enter service invoices from Service Coordinators within 48 hours, audit for accuracy of approved costs Enter freight forwarder invoices in a timely manner Communicate effectively with suppliers and strive to maintain a positive business relationship Provide remittance advice (wire vendors only) by email Maintain accounts payable files Monitor vendor invoices for freight charges Monitor all vendor invoices for sales tax, provide vendor with tax exempt certificate Assist with preparation of periodic analysis, financial reports, and year-end audit work papers as applicable (P&L Rec) Maintain all inbound and outbound certificates of insurance; ensure certificates adhere to company policy Perform month end accounts payable and payroll accruals Process vendor payment file bi-monthly, get manager approval and process ACH and check files in SAP to be uploaded to Citibank. Provide wire vendor payment amounts. Administration of contract management Process employee commission calculations Review and process expense reports monthly Process new vendor set up, including certification of insurance Perform other duties as assigned Requirements: Decision-making and Leadership Competencies: Strong analytical skills and attention to detail Excellent time management and the ability to prioritize a demanding workload Ability to communicate in an efficient yet friendly manner with customers both verbally and written Job Specification/Expertise: Associate's degree in accounting or another business-related field A minimum of six year's accounts payable or accounts receivable experience required; or equivalent combination of education and experience Special Requirements: Ability to sort, check, count, and verify numbers Demonstrated knowledge of accounting principles and/or bookkeeping procedures Demonstrated proficiency with Excel and Word Previous experience with SAP is preferred Strong Data Entry skills required Demonstrated ability to maintain the integrity and confidentiality of financial information Physical Requirements: Must be able to stand/walk/move about specific work area: 15% of the time Must be able to bend/reach/twist/stoop: 10% of the time Must be able to lift up to 15lbs on a frequent basis: 10% of the time Must be able to lift over 15lbs on an infrequent basis: 0% of the time Must be able to work and operate a computer: 90% of the time Vision is required to analyze and process work; and to work on computers and other office equipment Hearing is essential for safety reasons; and to communicate with employees, supervisors, managers, vendors, suppliers and customers via conversation, group meetings, and/or phone conferences Ability to perform general administrative activities including, but not limited to: copying, filing, delivering documents, and attending meetings within the facility, etc. Company Profile AHT Cooling Systems USA, Inc., a member of the Daikin Group, is a global leader in commercial refrigeration and cooling solutions for the supermarket, food retail, ice cream, and food & beverage industries. Renowned for innovation, quality, and energy-efficient technology, AHT delivers reliable cooling and freezing systems that help customers optimize performance, reduce operating costs, and support sustainability initiatives. Built on a foundation of professionalism, customer focus, and technical excellence, AHT is committed to providing industry-leading products and services that meet the evolving needs of businesses worldwide. Benefits of Joining AHT At AHT Cooling Systems USA, we recognize that our employees are our greatest asset. As a valued member of our team, you will enjoy a competitive and comprehensive benefits package designed to support your health, financial well-being, work-life balance, and professional success. Our benefits include: Generous paid vacation, sick leave, and company holidays Participation in our incentive compensation program 100% company-paid Health, Dental, and Vision insurance for eligible employees 401(k) retirement plan with company matching contributions A collaborative, innovative, and team-oriented work environment Join AHT and become part of a global organization that values its employees, rewards performance, and is committed to helping you build a successful and rewarding career. We are proud to be an equal opportunity employer and welcome applicants from all backgrounds to apply. If you are a highly motivated professional with a passion for delivering exceptional service to our customers, we encourage you to explore this exciting opportunity. Join us in making a meaningful impact while growing your career in a dynamic and supportive environment. PI0f98a4a778ab-5050
07/15/2026
Full time
Description: AHT Cooling Systems USA , a recognized leader in refrigeration solutions for the grocery and convenience store industry, is seeking an Accounts Payable Specialist to join our team. This is a full-time, onsite role based in our Ladson, SC office. Position Summary: We are seeking a detail-oriented, motivated Accounts Payable Specialist who will be responsible for the accurate and timely processing of customer remittances and accounts payable transactions to ensure outstanding A/P balances are maintained and resolved on a daily basis. This position supports the efficient operation of the accounts payable function through transaction verification, account reconciliation, and responsive customer service while maintaining compliance with company policies and established procedures. Key Responsibilities: Complete weekly and monthly intercompany reconciliation Download and enter invoices and select for payment according to AHT USA's payment run procedures Ensure cost center manager approval for all invoices not pre-approved through SAP purchase order or approved in ZOHO Enter service invoices from Service Coordinators within 48 hours, audit for accuracy of approved costs Enter freight forwarder invoices in a timely manner Communicate effectively with suppliers and strive to maintain a positive business relationship Provide remittance advice (wire vendors only) by email Maintain accounts payable files Monitor vendor invoices for freight charges Monitor all vendor invoices for sales tax, provide vendor with tax exempt certificate Assist with preparation of periodic analysis, financial reports, and year-end audit work papers as applicable (P&L Rec) Maintain all inbound and outbound certificates of insurance; ensure certificates adhere to company policy Perform month end accounts payable and payroll accruals Process vendor payment file bi-monthly, get manager approval and process ACH and check files in SAP to be uploaded to Citibank. Provide wire vendor payment amounts. Administration of contract management Process employee commission calculations Review and process expense reports monthly Process new vendor set up, including certification of insurance Perform other duties as assigned Requirements: Decision-making and Leadership Competencies: Strong analytical skills and attention to detail Excellent time management and the ability to prioritize a demanding workload Ability to communicate in an efficient yet friendly manner with customers both verbally and written Job Specification/Expertise: Associate's degree in accounting or another business-related field A minimum of six year's accounts payable or accounts receivable experience required; or equivalent combination of education and experience Special Requirements: Ability to sort, check, count, and verify numbers Demonstrated knowledge of accounting principles and/or bookkeeping procedures Demonstrated proficiency with Excel and Word Previous experience with SAP is preferred Strong Data Entry skills required Demonstrated ability to maintain the integrity and confidentiality of financial information Physical Requirements: Must be able to stand/walk/move about specific work area: 15% of the time Must be able to bend/reach/twist/stoop: 10% of the time Must be able to lift up to 15lbs on a frequent basis: 10% of the time Must be able to lift over 15lbs on an infrequent basis: 0% of the time Must be able to work and operate a computer: 90% of the time Vision is required to analyze and process work; and to work on computers and other office equipment Hearing is essential for safety reasons; and to communicate with employees, supervisors, managers, vendors, suppliers and customers via conversation, group meetings, and/or phone conferences Ability to perform general administrative activities including, but not limited to: copying, filing, delivering documents, and attending meetings within the facility, etc. Company Profile AHT Cooling Systems USA, Inc., a member of the Daikin Group, is a global leader in commercial refrigeration and cooling solutions for the supermarket, food retail, ice cream, and food & beverage industries. Renowned for innovation, quality, and energy-efficient technology, AHT delivers reliable cooling and freezing systems that help customers optimize performance, reduce operating costs, and support sustainability initiatives. Built on a foundation of professionalism, customer focus, and technical excellence, AHT is committed to providing industry-leading products and services that meet the evolving needs of businesses worldwide. Benefits of Joining AHT At AHT Cooling Systems USA, we recognize that our employees are our greatest asset. As a valued member of our team, you will enjoy a competitive and comprehensive benefits package designed to support your health, financial well-being, work-life balance, and professional success. Our benefits include: Generous paid vacation, sick leave, and company holidays Participation in our incentive compensation program 100% company-paid Health, Dental, and Vision insurance for eligible employees 401(k) retirement plan with company matching contributions A collaborative, innovative, and team-oriented work environment Join AHT and become part of a global organization that values its employees, rewards performance, and is committed to helping you build a successful and rewarding career. We are proud to be an equal opportunity employer and welcome applicants from all backgrounds to apply. If you are a highly motivated professional with a passion for delivering exceptional service to our customers, we encourage you to explore this exciting opportunity. Join us in making a meaningful impact while growing your career in a dynamic and supportive environment. PI0f98a4a778ab-5050
Job Summary: The Construction Administrative & Job Cost Coordinator is a highly organized and detail-oriented professional responsible for supporting the day-to-day administrative, accounting, purchasing, job cost, and office operations functions at GMI Construction. Serving as a central point of coordination between operations, project management, vendors, customers, and accounting, this role helps ensure accurate financial information, efficient office workflows, and exceptional customer service. The position reports directly to the Construction Controller and indirectly to the Sr. Contract Administrator. Essential Functions: 1. Results Matter. Support project and office operations through accurate processing of invoices, purchase orders, job cost transactions, and administrative activities that contribute to timely and reliable financial reporting. 2. Respect & Engage. Build positive working relationships with project managers, field personnel, vendors, customers, and fellow employees through professional and responsive support. 3. Communicate. Effectively communicate project, purchasing, accounting, and administrative information to ensure alignment across operations and finance teams. 4. Measurement. Maintain accurate records, job cost data, reconciliations, and reporting to support informed business decisions and operational performance. 5. Obligated. Adhere to company policies, internal controls, safety requirements, and accounting procedures while maintaining confidentiality and professionalism. 6. Committed to Serve. Provide exceptional customer service by supporting office operations, answering phones, assisting visitors, and responding promptly to internal and external requests. 7. Transparency and Learning. Continuously develop knowledge of construction accounting, job costing, purchasing, and business systems while promoting process improvement and best practices. 8. Determined. Demonstrate initiative and adaptability by managing multiple priorities and supporting changing operational needs in a fast-paced construction environment. 9. Ownership and Caring. Take ownership of assigned responsibilities while maintaining accurate records, organized documentation, and attention to detail. 10. Dedication. Foster a team-oriented environment by providing cross-functional support, including administrative, accounting, project, and scale operation coverage as business needs require. Requirements, Education and Experience: 1. Associate's Degree in Accounting, Business Administration, Finance, or related field preferred; equivalent experience considered. 2. Minimum of three (3) years of experience in bookkeeping, accounts payable, office administration, construction administration, or project accounting. 3. Construction, manufacturing, aggregates, asphalt, or related industry experience preferred. 4. Experience processing invoices, coding costs, managing purchase orders, and maintaining accurate financial records. 5. Working knowledge of Viewpoint Vista or similar ERP/accounting software preferred. 6. Intermediate proficiency in Microsoft Excel, Word, Outlook, and other business applications. 7. Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment. 8. Excellent interpersonal, written, and verbal communication skills. 9. Ability to work independently while collaborating effectively with operations, project management, and accounting teams. 10. Legal right to work in the United States. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Travel: Position may requires minimal travel by personal vehicle to offices throughout the region as well as state of New York, and New England based on the needs of the business. Work Environment/Physical Demands: Job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers. This is mostly sedentary, outside of travel, in an office space. The abilities to sit at a desk, frequent walking, bending, or standing, as necessary, are required. Values: At Peckham, you will experience our values wherever you work: corporate offices, plants, quarries, or paving operations. We share a common set of values - safety, integrity, dedication, and efficiency which are embedded in how we show up every day. Ours is a culture where we protect family and friends, our word is our bond, we are committed to serve and results matter. Our values are the foundation of our growth, and we believe will pave the way for future success. PRC Compensation details: 30-40 Hourly Wage PIdb0-4925
07/15/2026
Full time
Job Summary: The Construction Administrative & Job Cost Coordinator is a highly organized and detail-oriented professional responsible for supporting the day-to-day administrative, accounting, purchasing, job cost, and office operations functions at GMI Construction. Serving as a central point of coordination between operations, project management, vendors, customers, and accounting, this role helps ensure accurate financial information, efficient office workflows, and exceptional customer service. The position reports directly to the Construction Controller and indirectly to the Sr. Contract Administrator. Essential Functions: 1. Results Matter. Support project and office operations through accurate processing of invoices, purchase orders, job cost transactions, and administrative activities that contribute to timely and reliable financial reporting. 2. Respect & Engage. Build positive working relationships with project managers, field personnel, vendors, customers, and fellow employees through professional and responsive support. 3. Communicate. Effectively communicate project, purchasing, accounting, and administrative information to ensure alignment across operations and finance teams. 4. Measurement. Maintain accurate records, job cost data, reconciliations, and reporting to support informed business decisions and operational performance. 5. Obligated. Adhere to company policies, internal controls, safety requirements, and accounting procedures while maintaining confidentiality and professionalism. 6. Committed to Serve. Provide exceptional customer service by supporting office operations, answering phones, assisting visitors, and responding promptly to internal and external requests. 7. Transparency and Learning. Continuously develop knowledge of construction accounting, job costing, purchasing, and business systems while promoting process improvement and best practices. 8. Determined. Demonstrate initiative and adaptability by managing multiple priorities and supporting changing operational needs in a fast-paced construction environment. 9. Ownership and Caring. Take ownership of assigned responsibilities while maintaining accurate records, organized documentation, and attention to detail. 10. Dedication. Foster a team-oriented environment by providing cross-functional support, including administrative, accounting, project, and scale operation coverage as business needs require. Requirements, Education and Experience: 1. Associate's Degree in Accounting, Business Administration, Finance, or related field preferred; equivalent experience considered. 2. Minimum of three (3) years of experience in bookkeeping, accounts payable, office administration, construction administration, or project accounting. 3. Construction, manufacturing, aggregates, asphalt, or related industry experience preferred. 4. Experience processing invoices, coding costs, managing purchase orders, and maintaining accurate financial records. 5. Working knowledge of Viewpoint Vista or similar ERP/accounting software preferred. 6. Intermediate proficiency in Microsoft Excel, Word, Outlook, and other business applications. 7. Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment. 8. Excellent interpersonal, written, and verbal communication skills. 9. Ability to work independently while collaborating effectively with operations, project management, and accounting teams. 10. Legal right to work in the United States. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Travel: Position may requires minimal travel by personal vehicle to offices throughout the region as well as state of New York, and New England based on the needs of the business. Work Environment/Physical Demands: Job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers. This is mostly sedentary, outside of travel, in an office space. The abilities to sit at a desk, frequent walking, bending, or standing, as necessary, are required. Values: At Peckham, you will experience our values wherever you work: corporate offices, plants, quarries, or paving operations. We share a common set of values - safety, integrity, dedication, and efficiency which are embedded in how we show up every day. Ours is a culture where we protect family and friends, our word is our bond, we are committed to serve and results matter. Our values are the foundation of our growth, and we believe will pave the way for future success. PRC Compensation details: 30-40 Hourly Wage PIdb0-4925
Dynamic Equipment, Lakeland location is seeking an experienced Service Manager to energetically lead the success of our service team operations. This pivotal role involves orchestrating shop and field work schedules, directing a team of skilled mechanics, and managing equipment logistics. As the primary lead for work order management, the Service Manager will champion administrative accuracy and oversee all departmental paperwork with a meticulous eye for detail. The ideal candidate will bridge the gap between technical and administrative excellence while providing superior customer service, ensuring every repair is handled with precision to maintain total client satisfaction. Essential Duties and Responsibilities Lead and supervise all Service Department personnel to ensure a high standard of workmanship. Oversee the lifecycle of work orders, from initial opening to final closing and billing. Monitor and record employee time and performance metrics to optimize shop efficiency. Coordinate the scheduling of equipment pick-up and delivery for local and field assignments. Act as the primary point of contact for customers, explaining quotes, discussing necessary adjustments, and ensuring total satisfaction. Identify and suggest additional services or preventative maintenance to improve equipment safety and longevity. Stay current on Original Equipment Manufacturer (OEM) product improvement programs and technical updates. Manage shop inventory and procure necessary supplies for daily operations. Proactively monitor customer satisfaction through consistent follow-up, including in-person interactions when necessary. Collaborate with manufacturers on warranty claims, specialized programs, and complex technical issues. Recruit, interview, and select qualified team members to grow the department. Track and report on shop goals and performance objectives to the General Manager. Assist in the development and execution of service-based marketing initiatives. Serve as the Site Safety Coordinator in partnership with the Corporate Leadership. Identify skill gaps and facilitate ongoing training and development for the service team. Qualifications and Requirements To excel in this role, candidates must demonstrate strong leadership, technical aptitude, and the ability to manage multiple priorities in a fast-paced environment. Education and Experience: A two-year technical degree or college certificate combined with three to five years of relevant experience is required. A four-year degree is a plus. Extensive experience in heavy equipment service may be substituted for formal education. Administrative Leadership: Must be detail-oriented as the primary lead for work order management, championing administrative accuracy and overseeing all departmental paperwork with a meticulous eye for detail. Sense of Urgency: Demonstrate a consistent sense of urgency in all tasks, ensuring deadlines are met and equipment downtime is minimized for customers. Technology and Computer Proficiency: Must be highly proficient with computers and stay current with evolving technology. This includes broad-based expertise in service management software, standard office applications, and the ability to quickly learn new technical systems and digital procedures. Communication and Technical Literacy: Exceptional interpersonal skills to explain technical concepts to customers, present reports to management, and interpret industry regulations or manuals. Problem Solving and Math: Strong reasoning skills to resolve operational challenges and handle business calculations and technical measurements. Licenses: Must possess a valid driver's license and forklift Certification. Physical Demands and Work Environment Physical Requirements: This is an active role requiring the ability to stand, walk, climb, and balance. Candidates must be able to lift or move up to 50 pounds and possess the manual dexterity to handle tools and equipment. Vision: Specific vision abilities required include close, distance, and color vision, as well as depth perception. Environment: Work occurs in both office and shop settings. You may be exposed to moving mechanical parts, varying weather conditions, and humid environments. Noise levels are typically moderate but can vary based on shop activity. Note: General overview: The essential duties provides a general overview of the role's function and is not intended to be an exhaustive list of all responsibilities. Role Adaptability: Job functions and activities may be modified or expanded at any time, with or without notice, to align with shifting business needs. Inclusive Support: We provide reasonable accommodations to enable qualified individuals with disabilities to perform the essential functions of the position. Affirmative Action/EEO statement Dynamic is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Successful candidate must consent to a drug test and pass a background check upon accepting this position and prior to their start date. Why Join Our Dynamic Team? We are building a high-performance team that values collaboration, hands-on leadership, and clear pathways for career advancement in the equipment industry. Dynamic Equipment offers a premier benefits package designed to support your health, wealth, and future Competitive Compensation: Pay scales aligned directly with your expertise Comprehensive Health: Choice of three medical plans, plus dental, vision, and Hospital Stay (Indemnity) coverage Wellness & Care: 100% company-paid TeleHealth, Employee Assistance & Work-Life Balance Program and a complimentary Wellness Program-comprehensive support at your fingertips Financial Security: 100% company-paid Short-Term Disability, Life, and AD&D (Accidental, Death and Dismemberment) insurance. Voluntary Life Insurance add-on options available for you and your dependents Future-Focused: Immediate vesting on 401(k) and HSA-both featuring a generous company match Work-Life Balance: Paid holidays and PTO with up to 40 hours of annual rollover Field Ready: Company-provided uniforms plus annual tool and boot reimbursements for eligible roles Ready to Take the Next Step? Apply now and let's build something great together! PIbfa38-4366
07/15/2026
Full time
Dynamic Equipment, Lakeland location is seeking an experienced Service Manager to energetically lead the success of our service team operations. This pivotal role involves orchestrating shop and field work schedules, directing a team of skilled mechanics, and managing equipment logistics. As the primary lead for work order management, the Service Manager will champion administrative accuracy and oversee all departmental paperwork with a meticulous eye for detail. The ideal candidate will bridge the gap between technical and administrative excellence while providing superior customer service, ensuring every repair is handled with precision to maintain total client satisfaction. Essential Duties and Responsibilities Lead and supervise all Service Department personnel to ensure a high standard of workmanship. Oversee the lifecycle of work orders, from initial opening to final closing and billing. Monitor and record employee time and performance metrics to optimize shop efficiency. Coordinate the scheduling of equipment pick-up and delivery for local and field assignments. Act as the primary point of contact for customers, explaining quotes, discussing necessary adjustments, and ensuring total satisfaction. Identify and suggest additional services or preventative maintenance to improve equipment safety and longevity. Stay current on Original Equipment Manufacturer (OEM) product improvement programs and technical updates. Manage shop inventory and procure necessary supplies for daily operations. Proactively monitor customer satisfaction through consistent follow-up, including in-person interactions when necessary. Collaborate with manufacturers on warranty claims, specialized programs, and complex technical issues. Recruit, interview, and select qualified team members to grow the department. Track and report on shop goals and performance objectives to the General Manager. Assist in the development and execution of service-based marketing initiatives. Serve as the Site Safety Coordinator in partnership with the Corporate Leadership. Identify skill gaps and facilitate ongoing training and development for the service team. Qualifications and Requirements To excel in this role, candidates must demonstrate strong leadership, technical aptitude, and the ability to manage multiple priorities in a fast-paced environment. Education and Experience: A two-year technical degree or college certificate combined with three to five years of relevant experience is required. A four-year degree is a plus. Extensive experience in heavy equipment service may be substituted for formal education. Administrative Leadership: Must be detail-oriented as the primary lead for work order management, championing administrative accuracy and overseeing all departmental paperwork with a meticulous eye for detail. Sense of Urgency: Demonstrate a consistent sense of urgency in all tasks, ensuring deadlines are met and equipment downtime is minimized for customers. Technology and Computer Proficiency: Must be highly proficient with computers and stay current with evolving technology. This includes broad-based expertise in service management software, standard office applications, and the ability to quickly learn new technical systems and digital procedures. Communication and Technical Literacy: Exceptional interpersonal skills to explain technical concepts to customers, present reports to management, and interpret industry regulations or manuals. Problem Solving and Math: Strong reasoning skills to resolve operational challenges and handle business calculations and technical measurements. Licenses: Must possess a valid driver's license and forklift Certification. Physical Demands and Work Environment Physical Requirements: This is an active role requiring the ability to stand, walk, climb, and balance. Candidates must be able to lift or move up to 50 pounds and possess the manual dexterity to handle tools and equipment. Vision: Specific vision abilities required include close, distance, and color vision, as well as depth perception. Environment: Work occurs in both office and shop settings. You may be exposed to moving mechanical parts, varying weather conditions, and humid environments. Noise levels are typically moderate but can vary based on shop activity. Note: General overview: The essential duties provides a general overview of the role's function and is not intended to be an exhaustive list of all responsibilities. Role Adaptability: Job functions and activities may be modified or expanded at any time, with or without notice, to align with shifting business needs. Inclusive Support: We provide reasonable accommodations to enable qualified individuals with disabilities to perform the essential functions of the position. Affirmative Action/EEO statement Dynamic is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Successful candidate must consent to a drug test and pass a background check upon accepting this position and prior to their start date. Why Join Our Dynamic Team? We are building a high-performance team that values collaboration, hands-on leadership, and clear pathways for career advancement in the equipment industry. Dynamic Equipment offers a premier benefits package designed to support your health, wealth, and future Competitive Compensation: Pay scales aligned directly with your expertise Comprehensive Health: Choice of three medical plans, plus dental, vision, and Hospital Stay (Indemnity) coverage Wellness & Care: 100% company-paid TeleHealth, Employee Assistance & Work-Life Balance Program and a complimentary Wellness Program-comprehensive support at your fingertips Financial Security: 100% company-paid Short-Term Disability, Life, and AD&D (Accidental, Death and Dismemberment) insurance. Voluntary Life Insurance add-on options available for you and your dependents Future-Focused: Immediate vesting on 401(k) and HSA-both featuring a generous company match Work-Life Balance: Paid holidays and PTO with up to 40 hours of annual rollover Field Ready: Company-provided uniforms plus annual tool and boot reimbursements for eligible roles Ready to Take the Next Step? Apply now and let's build something great together! PIbfa38-4366