Staples is business to business. You're what binds us together. At Quill, we make it easier and more rewarding for businesses to get the supplies they need to succeed. The Inside Sales Team Manager is responsible for leading the day to day execution of Quill's outbound growth strategy. This role focuses on driving reactivation of lapsed customers, activating net new sites, and increasing customer awareness and penetration across Quill's full assortment of product categories. This leader provides hands on coaching, operational oversight, and real time deal support to ensure sellers are executing effective outbound motions, maintaining a healthy pipeline, and consistently applying best practices. The role is highly execution oriented, centered on improving call quality, strengthening discovery, expanding category adoption, and removing friction so sellers can perform at a high level and deliver sustained customer growth. The Inside Sales Team Manager partners closely with cross functional teams to align priorities, optimize processes, and ensure sellers are equipped with the right tools, insights, and messaging to drive meaningful customer conversations and long term value. What you'll be doing: Lead and coach a team of frontline Inside Sales associates to execute sales strategies with quality and consistency. Conduct regular call coaching sessions and lead meaningful performance conversations. Foster a diverse, inclusive, and positive team environment that supports engagement and growth. Drive accountability by setting clear expectations and holding associates responsible for results and behaviors. Partner closely with business leaders and cross-functional teams to align on sales initiatives and priorities. Leverage sales tools, systems, and reporting to monitor performance and identify improvement opportunities. Support hiring, onboarding, and ongoing development of Inside Sales associates. Facilitate performance evaluations and performance improvement plans with proper documentation. Provide feedback and insights to leadership to influence sales strategy and execution. What you bring to the table: Results-driven leadership mindset with the ability to motivate and inspire sales teams. Strong commitment to coaching, development, and performance management. Adaptability and comfort leading through change in a fast-paced environment. Ability to create structure, accountability, and psychological safety. Excellent communication, presentation, and interpersonal skills. Strong time management and organizational skills. Customer-first mindset focused on delivering consistent outcomes. Analytical and problem-solving skills with attention to detail. Collaborative approach with cross-functional partners. What's needed - Basic Qualifications (Measurable) High School Diploma or GED required. 1+ years of experience in sales and/or people management. Strong verbal and written communication skills. Proficiency with Microsoft Office applications. What's needed - Preferred Qualifications: Experience using CRM tools such as Salesforce. Proven success managing full sales cycles. Ability to analyze performance data and coach to improvement. Strong collaboration and motivational leadership skills. Ability to adapt quickly in a changing sales environment. We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
05/10/2026
Full time
Staples is business to business. You're what binds us together. At Quill, we make it easier and more rewarding for businesses to get the supplies they need to succeed. The Inside Sales Team Manager is responsible for leading the day to day execution of Quill's outbound growth strategy. This role focuses on driving reactivation of lapsed customers, activating net new sites, and increasing customer awareness and penetration across Quill's full assortment of product categories. This leader provides hands on coaching, operational oversight, and real time deal support to ensure sellers are executing effective outbound motions, maintaining a healthy pipeline, and consistently applying best practices. The role is highly execution oriented, centered on improving call quality, strengthening discovery, expanding category adoption, and removing friction so sellers can perform at a high level and deliver sustained customer growth. The Inside Sales Team Manager partners closely with cross functional teams to align priorities, optimize processes, and ensure sellers are equipped with the right tools, insights, and messaging to drive meaningful customer conversations and long term value. What you'll be doing: Lead and coach a team of frontline Inside Sales associates to execute sales strategies with quality and consistency. Conduct regular call coaching sessions and lead meaningful performance conversations. Foster a diverse, inclusive, and positive team environment that supports engagement and growth. Drive accountability by setting clear expectations and holding associates responsible for results and behaviors. Partner closely with business leaders and cross-functional teams to align on sales initiatives and priorities. Leverage sales tools, systems, and reporting to monitor performance and identify improvement opportunities. Support hiring, onboarding, and ongoing development of Inside Sales associates. Facilitate performance evaluations and performance improvement plans with proper documentation. Provide feedback and insights to leadership to influence sales strategy and execution. What you bring to the table: Results-driven leadership mindset with the ability to motivate and inspire sales teams. Strong commitment to coaching, development, and performance management. Adaptability and comfort leading through change in a fast-paced environment. Ability to create structure, accountability, and psychological safety. Excellent communication, presentation, and interpersonal skills. Strong time management and organizational skills. Customer-first mindset focused on delivering consistent outcomes. Analytical and problem-solving skills with attention to detail. Collaborative approach with cross-functional partners. What's needed - Basic Qualifications (Measurable) High School Diploma or GED required. 1+ years of experience in sales and/or people management. Strong verbal and written communication skills. Proficiency with Microsoft Office applications. What's needed - Preferred Qualifications: Experience using CRM tools such as Salesforce. Proven success managing full sales cycles. Ability to analyze performance data and coach to improvement. Strong collaboration and motivational leadership skills. Ability to adapt quickly in a changing sales environment. We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Staples is business to business. You're what binds us together. At Quill, we make it easier and more rewarding for businesses to get the supplies they need to succeed. The Inside Sales Team Manager is responsible for leading the day to day execution of Quill's outbound growth strategy. This role focuses on driving reactivation of lapsed customers, activating net new sites, and increasing customer awareness and penetration across Quill's full assortment of product categories. This leader provides hands on coaching, operational oversight, and real time deal support to ensure sellers are executing effective outbound motions, maintaining a healthy pipeline, and consistently applying best practices. The role is highly execution oriented, centered on improving call quality, strengthening discovery, expanding category adoption, and removing friction so sellers can perform at a high level and deliver sustained customer growth. The Inside Sales Team Manager partners closely with cross functional teams to align priorities, optimize processes, and ensure sellers are equipped with the right tools, insights, and messaging to drive meaningful customer conversations and long term value. What you'll be doing: Lead and coach a team of frontline Inside Sales associates to execute sales strategies with quality and consistency. Conduct regular call coaching sessions and lead meaningful performance conversations. Foster a diverse, inclusive, and positive team environment that supports engagement and growth. Drive accountability by setting clear expectations and holding associates responsible for results and behaviors. Partner closely with business leaders and cross-functional teams to align on sales initiatives and priorities. Leverage sales tools, systems, and reporting to monitor performance and identify improvement opportunities. Support hiring, onboarding, and ongoing development of Inside Sales associates. Facilitate performance evaluations and performance improvement plans with proper documentation. Provide feedback and insights to leadership to influence sales strategy and execution. What you bring to the table: Results-driven leadership mindset with the ability to motivate and inspire sales teams. Strong commitment to coaching, development, and performance management. Adaptability and comfort leading through change in a fast-paced environment. Ability to create structure, accountability, and psychological safety. Excellent communication, presentation, and interpersonal skills. Strong time management and organizational skills. Customer-first mindset focused on delivering consistent outcomes. Analytical and problem-solving skills with attention to detail. Collaborative approach with cross-functional partners. What's needed - Basic Qualifications (Measurable) High School Diploma or GED required. 1+ years of experience in sales and/or people management. Strong verbal and written communication skills. Proficiency with Microsoft Office applications. What's needed - Preferred Qualifications: Experience using CRM tools such as Salesforce. Proven success managing full sales cycles. Ability to analyze performance data and coach to improvement. Strong collaboration and motivational leadership skills. Ability to adapt quickly in a changing sales environment. We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
05/10/2026
Full time
Staples is business to business. You're what binds us together. At Quill, we make it easier and more rewarding for businesses to get the supplies they need to succeed. The Inside Sales Team Manager is responsible for leading the day to day execution of Quill's outbound growth strategy. This role focuses on driving reactivation of lapsed customers, activating net new sites, and increasing customer awareness and penetration across Quill's full assortment of product categories. This leader provides hands on coaching, operational oversight, and real time deal support to ensure sellers are executing effective outbound motions, maintaining a healthy pipeline, and consistently applying best practices. The role is highly execution oriented, centered on improving call quality, strengthening discovery, expanding category adoption, and removing friction so sellers can perform at a high level and deliver sustained customer growth. The Inside Sales Team Manager partners closely with cross functional teams to align priorities, optimize processes, and ensure sellers are equipped with the right tools, insights, and messaging to drive meaningful customer conversations and long term value. What you'll be doing: Lead and coach a team of frontline Inside Sales associates to execute sales strategies with quality and consistency. Conduct regular call coaching sessions and lead meaningful performance conversations. Foster a diverse, inclusive, and positive team environment that supports engagement and growth. Drive accountability by setting clear expectations and holding associates responsible for results and behaviors. Partner closely with business leaders and cross-functional teams to align on sales initiatives and priorities. Leverage sales tools, systems, and reporting to monitor performance and identify improvement opportunities. Support hiring, onboarding, and ongoing development of Inside Sales associates. Facilitate performance evaluations and performance improvement plans with proper documentation. Provide feedback and insights to leadership to influence sales strategy and execution. What you bring to the table: Results-driven leadership mindset with the ability to motivate and inspire sales teams. Strong commitment to coaching, development, and performance management. Adaptability and comfort leading through change in a fast-paced environment. Ability to create structure, accountability, and psychological safety. Excellent communication, presentation, and interpersonal skills. Strong time management and organizational skills. Customer-first mindset focused on delivering consistent outcomes. Analytical and problem-solving skills with attention to detail. Collaborative approach with cross-functional partners. What's needed - Basic Qualifications (Measurable) High School Diploma or GED required. 1+ years of experience in sales and/or people management. Strong verbal and written communication skills. Proficiency with Microsoft Office applications. What's needed - Preferred Qualifications: Experience using CRM tools such as Salesforce. Proven success managing full sales cycles. Ability to analyze performance data and coach to improvement. Strong collaboration and motivational leadership skills. Ability to adapt quickly in a changing sales environment. We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Staples is business to business. You're what binds us together. At Quill, we make it easier and more rewarding for businesses to get the supplies they need to succeed. The Inside Sales Team Manager is responsible for leading the day to day execution of Quill's outbound growth strategy. This role focuses on driving reactivation of lapsed customers, activating net new sites, and increasing customer awareness and penetration across Quill's full assortment of product categories. This leader provides hands on coaching, operational oversight, and real time deal support to ensure sellers are executing effective outbound motions, maintaining a healthy pipeline, and consistently applying best practices. The role is highly execution oriented, centered on improving call quality, strengthening discovery, expanding category adoption, and removing friction so sellers can perform at a high level and deliver sustained customer growth. The Inside Sales Team Manager partners closely with cross functional teams to align priorities, optimize processes, and ensure sellers are equipped with the right tools, insights, and messaging to drive meaningful customer conversations and long term value. What you'll be doing: Lead and coach a team of frontline Inside Sales associates to execute sales strategies with quality and consistency. Conduct regular call coaching sessions and lead meaningful performance conversations. Foster a diverse, inclusive, and positive team environment that supports engagement and growth. Drive accountability by setting clear expectations and holding associates responsible for results and behaviors. Partner closely with business leaders and cross-functional teams to align on sales initiatives and priorities. Leverage sales tools, systems, and reporting to monitor performance and identify improvement opportunities. Support hiring, onboarding, and ongoing development of Inside Sales associates. Facilitate performance evaluations and performance improvement plans with proper documentation. Provide feedback and insights to leadership to influence sales strategy and execution. What you bring to the table: Results-driven leadership mindset with the ability to motivate and inspire sales teams. Strong commitment to coaching, development, and performance management. Adaptability and comfort leading through change in a fast-paced environment. Ability to create structure, accountability, and psychological safety. Excellent communication, presentation, and interpersonal skills. Strong time management and organizational skills. Customer-first mindset focused on delivering consistent outcomes. Analytical and problem-solving skills with attention to detail. Collaborative approach with cross-functional partners. What's needed - Basic Qualifications (Measurable) High School Diploma or GED required. 1+ years of experience in sales and/or people management. Strong verbal and written communication skills. Proficiency with Microsoft Office applications. What's needed - Preferred Qualifications: Experience using CRM tools such as Salesforce. Proven success managing full sales cycles. Ability to analyze performance data and coach to improvement. Strong collaboration and motivational leadership skills. Ability to adapt quickly in a changing sales environment. We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
05/10/2026
Full time
Staples is business to business. You're what binds us together. At Quill, we make it easier and more rewarding for businesses to get the supplies they need to succeed. The Inside Sales Team Manager is responsible for leading the day to day execution of Quill's outbound growth strategy. This role focuses on driving reactivation of lapsed customers, activating net new sites, and increasing customer awareness and penetration across Quill's full assortment of product categories. This leader provides hands on coaching, operational oversight, and real time deal support to ensure sellers are executing effective outbound motions, maintaining a healthy pipeline, and consistently applying best practices. The role is highly execution oriented, centered on improving call quality, strengthening discovery, expanding category adoption, and removing friction so sellers can perform at a high level and deliver sustained customer growth. The Inside Sales Team Manager partners closely with cross functional teams to align priorities, optimize processes, and ensure sellers are equipped with the right tools, insights, and messaging to drive meaningful customer conversations and long term value. What you'll be doing: Lead and coach a team of frontline Inside Sales associates to execute sales strategies with quality and consistency. Conduct regular call coaching sessions and lead meaningful performance conversations. Foster a diverse, inclusive, and positive team environment that supports engagement and growth. Drive accountability by setting clear expectations and holding associates responsible for results and behaviors. Partner closely with business leaders and cross-functional teams to align on sales initiatives and priorities. Leverage sales tools, systems, and reporting to monitor performance and identify improvement opportunities. Support hiring, onboarding, and ongoing development of Inside Sales associates. Facilitate performance evaluations and performance improvement plans with proper documentation. Provide feedback and insights to leadership to influence sales strategy and execution. What you bring to the table: Results-driven leadership mindset with the ability to motivate and inspire sales teams. Strong commitment to coaching, development, and performance management. Adaptability and comfort leading through change in a fast-paced environment. Ability to create structure, accountability, and psychological safety. Excellent communication, presentation, and interpersonal skills. Strong time management and organizational skills. Customer-first mindset focused on delivering consistent outcomes. Analytical and problem-solving skills with attention to detail. Collaborative approach with cross-functional partners. What's needed - Basic Qualifications (Measurable) High School Diploma or GED required. 1+ years of experience in sales and/or people management. Strong verbal and written communication skills. Proficiency with Microsoft Office applications. What's needed - Preferred Qualifications: Experience using CRM tools such as Salesforce. Proven success managing full sales cycles. Ability to analyze performance data and coach to improvement. Strong collaboration and motivational leadership skills. Ability to adapt quickly in a changing sales environment. We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Staples is business to business. You're what binds us together. At Quill, we make it easier and more rewarding for businesses to get the supplies they need to succeed. The Inside Sales Team Manager is responsible for leading the day to day execution of Quill's outbound growth strategy. This role focuses on driving reactivation of lapsed customers, activating net new sites, and increasing customer awareness and penetration across Quill's full assortment of product categories. This leader provides hands on coaching, operational oversight, and real time deal support to ensure sellers are executing effective outbound motions, maintaining a healthy pipeline, and consistently applying best practices. The role is highly execution oriented, centered on improving call quality, strengthening discovery, expanding category adoption, and removing friction so sellers can perform at a high level and deliver sustained customer growth. The Inside Sales Team Manager partners closely with cross functional teams to align priorities, optimize processes, and ensure sellers are equipped with the right tools, insights, and messaging to drive meaningful customer conversations and long term value. What you'll be doing: Lead and coach a team of frontline Inside Sales associates to execute sales strategies with quality and consistency. Conduct regular call coaching sessions and lead meaningful performance conversations. Foster a diverse, inclusive, and positive team environment that supports engagement and growth. Drive accountability by setting clear expectations and holding associates responsible for results and behaviors. Partner closely with business leaders and cross-functional teams to align on sales initiatives and priorities. Leverage sales tools, systems, and reporting to monitor performance and identify improvement opportunities. Support hiring, onboarding, and ongoing development of Inside Sales associates. Facilitate performance evaluations and performance improvement plans with proper documentation. Provide feedback and insights to leadership to influence sales strategy and execution. What you bring to the table: Results-driven leadership mindset with the ability to motivate and inspire sales teams. Strong commitment to coaching, development, and performance management. Adaptability and comfort leading through change in a fast-paced environment. Ability to create structure, accountability, and psychological safety. Excellent communication, presentation, and interpersonal skills. Strong time management and organizational skills. Customer-first mindset focused on delivering consistent outcomes. Analytical and problem-solving skills with attention to detail. Collaborative approach with cross-functional partners. What's needed - Basic Qualifications (Measurable) High School Diploma or GED required. 1+ years of experience in sales and/or people management. Strong verbal and written communication skills. Proficiency with Microsoft Office applications. What's needed - Preferred Qualifications: Experience using CRM tools such as Salesforce. Proven success managing full sales cycles. Ability to analyze performance data and coach to improvement. Strong collaboration and motivational leadership skills. Ability to adapt quickly in a changing sales environment. We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
05/10/2026
Full time
Staples is business to business. You're what binds us together. At Quill, we make it easier and more rewarding for businesses to get the supplies they need to succeed. The Inside Sales Team Manager is responsible for leading the day to day execution of Quill's outbound growth strategy. This role focuses on driving reactivation of lapsed customers, activating net new sites, and increasing customer awareness and penetration across Quill's full assortment of product categories. This leader provides hands on coaching, operational oversight, and real time deal support to ensure sellers are executing effective outbound motions, maintaining a healthy pipeline, and consistently applying best practices. The role is highly execution oriented, centered on improving call quality, strengthening discovery, expanding category adoption, and removing friction so sellers can perform at a high level and deliver sustained customer growth. The Inside Sales Team Manager partners closely with cross functional teams to align priorities, optimize processes, and ensure sellers are equipped with the right tools, insights, and messaging to drive meaningful customer conversations and long term value. What you'll be doing: Lead and coach a team of frontline Inside Sales associates to execute sales strategies with quality and consistency. Conduct regular call coaching sessions and lead meaningful performance conversations. Foster a diverse, inclusive, and positive team environment that supports engagement and growth. Drive accountability by setting clear expectations and holding associates responsible for results and behaviors. Partner closely with business leaders and cross-functional teams to align on sales initiatives and priorities. Leverage sales tools, systems, and reporting to monitor performance and identify improvement opportunities. Support hiring, onboarding, and ongoing development of Inside Sales associates. Facilitate performance evaluations and performance improvement plans with proper documentation. Provide feedback and insights to leadership to influence sales strategy and execution. What you bring to the table: Results-driven leadership mindset with the ability to motivate and inspire sales teams. Strong commitment to coaching, development, and performance management. Adaptability and comfort leading through change in a fast-paced environment. Ability to create structure, accountability, and psychological safety. Excellent communication, presentation, and interpersonal skills. Strong time management and organizational skills. Customer-first mindset focused on delivering consistent outcomes. Analytical and problem-solving skills with attention to detail. Collaborative approach with cross-functional partners. What's needed - Basic Qualifications (Measurable) High School Diploma or GED required. 1+ years of experience in sales and/or people management. Strong verbal and written communication skills. Proficiency with Microsoft Office applications. What's needed - Preferred Qualifications: Experience using CRM tools such as Salesforce. Proven success managing full sales cycles. Ability to analyze performance data and coach to improvement. Strong collaboration and motivational leadership skills. Ability to adapt quickly in a changing sales environment. We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Staples is business to business. You're what binds us together. At Quill, we make it easier and more rewarding for businesses to get the supplies they need to succeed. The Inside Sales Team Manager is responsible for leading the day to day execution of Quill's outbound growth strategy. This role focuses on driving reactivation of lapsed customers, activating net new sites, and increasing customer awareness and penetration across Quill's full assortment of product categories. This leader provides hands on coaching, operational oversight, and real time deal support to ensure sellers are executing effective outbound motions, maintaining a healthy pipeline, and consistently applying best practices. The role is highly execution oriented, centered on improving call quality, strengthening discovery, expanding category adoption, and removing friction so sellers can perform at a high level and deliver sustained customer growth. The Inside Sales Team Manager partners closely with cross functional teams to align priorities, optimize processes, and ensure sellers are equipped with the right tools, insights, and messaging to drive meaningful customer conversations and long term value. What you'll be doing: Lead and coach a team of frontline Inside Sales associates to execute sales strategies with quality and consistency. Conduct regular call coaching sessions and lead meaningful performance conversations. Foster a diverse, inclusive, and positive team environment that supports engagement and growth. Drive accountability by setting clear expectations and holding associates responsible for results and behaviors. Partner closely with business leaders and cross-functional teams to align on sales initiatives and priorities. Leverage sales tools, systems, and reporting to monitor performance and identify improvement opportunities. Support hiring, onboarding, and ongoing development of Inside Sales associates. Facilitate performance evaluations and performance improvement plans with proper documentation. Provide feedback and insights to leadership to influence sales strategy and execution. What you bring to the table: Results-driven leadership mindset with the ability to motivate and inspire sales teams. Strong commitment to coaching, development, and performance management. Adaptability and comfort leading through change in a fast-paced environment. Ability to create structure, accountability, and psychological safety. Excellent communication, presentation, and interpersonal skills. Strong time management and organizational skills. Customer-first mindset focused on delivering consistent outcomes. Analytical and problem-solving skills with attention to detail. Collaborative approach with cross-functional partners. What's needed - Basic Qualifications (Measurable) High School Diploma or GED required. 1+ years of experience in sales and/or people management. Strong verbal and written communication skills. Proficiency with Microsoft Office applications. What's needed - Preferred Qualifications: Experience using CRM tools such as Salesforce. Proven success managing full sales cycles. Ability to analyze performance data and coach to improvement. Strong collaboration and motivational leadership skills. Ability to adapt quickly in a changing sales environment. We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
05/10/2026
Full time
Staples is business to business. You're what binds us together. At Quill, we make it easier and more rewarding for businesses to get the supplies they need to succeed. The Inside Sales Team Manager is responsible for leading the day to day execution of Quill's outbound growth strategy. This role focuses on driving reactivation of lapsed customers, activating net new sites, and increasing customer awareness and penetration across Quill's full assortment of product categories. This leader provides hands on coaching, operational oversight, and real time deal support to ensure sellers are executing effective outbound motions, maintaining a healthy pipeline, and consistently applying best practices. The role is highly execution oriented, centered on improving call quality, strengthening discovery, expanding category adoption, and removing friction so sellers can perform at a high level and deliver sustained customer growth. The Inside Sales Team Manager partners closely with cross functional teams to align priorities, optimize processes, and ensure sellers are equipped with the right tools, insights, and messaging to drive meaningful customer conversations and long term value. What you'll be doing: Lead and coach a team of frontline Inside Sales associates to execute sales strategies with quality and consistency. Conduct regular call coaching sessions and lead meaningful performance conversations. Foster a diverse, inclusive, and positive team environment that supports engagement and growth. Drive accountability by setting clear expectations and holding associates responsible for results and behaviors. Partner closely with business leaders and cross-functional teams to align on sales initiatives and priorities. Leverage sales tools, systems, and reporting to monitor performance and identify improvement opportunities. Support hiring, onboarding, and ongoing development of Inside Sales associates. Facilitate performance evaluations and performance improvement plans with proper documentation. Provide feedback and insights to leadership to influence sales strategy and execution. What you bring to the table: Results-driven leadership mindset with the ability to motivate and inspire sales teams. Strong commitment to coaching, development, and performance management. Adaptability and comfort leading through change in a fast-paced environment. Ability to create structure, accountability, and psychological safety. Excellent communication, presentation, and interpersonal skills. Strong time management and organizational skills. Customer-first mindset focused on delivering consistent outcomes. Analytical and problem-solving skills with attention to detail. Collaborative approach with cross-functional partners. What's needed - Basic Qualifications (Measurable) High School Diploma or GED required. 1+ years of experience in sales and/or people management. Strong verbal and written communication skills. Proficiency with Microsoft Office applications. What's needed - Preferred Qualifications: Experience using CRM tools such as Salesforce. Proven success managing full sales cycles. Ability to analyze performance data and coach to improvement. Strong collaboration and motivational leadership skills. Ability to adapt quickly in a changing sales environment. We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Staples is business to business. You're what binds us together. At Quill, we make it easier and more rewarding for businesses to get the supplies they need to succeed. The Inside Sales Team Manager is responsible for leading the day to day execution of Quill's outbound growth strategy. This role focuses on driving reactivation of lapsed customers, activating net new sites, and increasing customer awareness and penetration across Quill's full assortment of product categories. This leader provides hands on coaching, operational oversight, and real time deal support to ensure sellers are executing effective outbound motions, maintaining a healthy pipeline, and consistently applying best practices. The role is highly execution oriented, centered on improving call quality, strengthening discovery, expanding category adoption, and removing friction so sellers can perform at a high level and deliver sustained customer growth. The Inside Sales Team Manager partners closely with cross functional teams to align priorities, optimize processes, and ensure sellers are equipped with the right tools, insights, and messaging to drive meaningful customer conversations and long term value. What you'll be doing: Lead and coach a team of frontline Inside Sales associates to execute sales strategies with quality and consistency. Conduct regular call coaching sessions and lead meaningful performance conversations. Foster a diverse, inclusive, and positive team environment that supports engagement and growth. Drive accountability by setting clear expectations and holding associates responsible for results and behaviors. Partner closely with business leaders and cross-functional teams to align on sales initiatives and priorities. Leverage sales tools, systems, and reporting to monitor performance and identify improvement opportunities. Support hiring, onboarding, and ongoing development of Inside Sales associates. Facilitate performance evaluations and performance improvement plans with proper documentation. Provide feedback and insights to leadership to influence sales strategy and execution. What you bring to the table: Results-driven leadership mindset with the ability to motivate and inspire sales teams. Strong commitment to coaching, development, and performance management. Adaptability and comfort leading through change in a fast-paced environment. Ability to create structure, accountability, and psychological safety. Excellent communication, presentation, and interpersonal skills. Strong time management and organizational skills. Customer-first mindset focused on delivering consistent outcomes. Analytical and problem-solving skills with attention to detail. Collaborative approach with cross-functional partners. What's needed - Basic Qualifications (Measurable) High School Diploma or GED required. 1+ years of experience in sales and/or people management. Strong verbal and written communication skills. Proficiency with Microsoft Office applications. What's needed - Preferred Qualifications: Experience using CRM tools such as Salesforce. Proven success managing full sales cycles. Ability to analyze performance data and coach to improvement. Strong collaboration and motivational leadership skills. Ability to adapt quickly in a changing sales environment. We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
05/10/2026
Full time
Staples is business to business. You're what binds us together. At Quill, we make it easier and more rewarding for businesses to get the supplies they need to succeed. The Inside Sales Team Manager is responsible for leading the day to day execution of Quill's outbound growth strategy. This role focuses on driving reactivation of lapsed customers, activating net new sites, and increasing customer awareness and penetration across Quill's full assortment of product categories. This leader provides hands on coaching, operational oversight, and real time deal support to ensure sellers are executing effective outbound motions, maintaining a healthy pipeline, and consistently applying best practices. The role is highly execution oriented, centered on improving call quality, strengthening discovery, expanding category adoption, and removing friction so sellers can perform at a high level and deliver sustained customer growth. The Inside Sales Team Manager partners closely with cross functional teams to align priorities, optimize processes, and ensure sellers are equipped with the right tools, insights, and messaging to drive meaningful customer conversations and long term value. What you'll be doing: Lead and coach a team of frontline Inside Sales associates to execute sales strategies with quality and consistency. Conduct regular call coaching sessions and lead meaningful performance conversations. Foster a diverse, inclusive, and positive team environment that supports engagement and growth. Drive accountability by setting clear expectations and holding associates responsible for results and behaviors. Partner closely with business leaders and cross-functional teams to align on sales initiatives and priorities. Leverage sales tools, systems, and reporting to monitor performance and identify improvement opportunities. Support hiring, onboarding, and ongoing development of Inside Sales associates. Facilitate performance evaluations and performance improvement plans with proper documentation. Provide feedback and insights to leadership to influence sales strategy and execution. What you bring to the table: Results-driven leadership mindset with the ability to motivate and inspire sales teams. Strong commitment to coaching, development, and performance management. Adaptability and comfort leading through change in a fast-paced environment. Ability to create structure, accountability, and psychological safety. Excellent communication, presentation, and interpersonal skills. Strong time management and organizational skills. Customer-first mindset focused on delivering consistent outcomes. Analytical and problem-solving skills with attention to detail. Collaborative approach with cross-functional partners. What's needed - Basic Qualifications (Measurable) High School Diploma or GED required. 1+ years of experience in sales and/or people management. Strong verbal and written communication skills. Proficiency with Microsoft Office applications. What's needed - Preferred Qualifications: Experience using CRM tools such as Salesforce. Proven success managing full sales cycles. Ability to analyze performance data and coach to improvement. Strong collaboration and motivational leadership skills. Ability to adapt quickly in a changing sales environment. We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Staples is business to business. You're what binds us together. At Quill, we make it easier and more rewarding for businesses to get the supplies they need to succeed. The Inside Sales Team Manager is responsible for leading the day to day execution of Quill's outbound growth strategy. This role focuses on driving reactivation of lapsed customers, activating net new sites, and increasing customer awareness and penetration across Quill's full assortment of product categories. This leader provides hands on coaching, operational oversight, and real time deal support to ensure sellers are executing effective outbound motions, maintaining a healthy pipeline, and consistently applying best practices. The role is highly execution oriented, centered on improving call quality, strengthening discovery, expanding category adoption, and removing friction so sellers can perform at a high level and deliver sustained customer growth. The Inside Sales Team Manager partners closely with cross functional teams to align priorities, optimize processes, and ensure sellers are equipped with the right tools, insights, and messaging to drive meaningful customer conversations and long term value. What you'll be doing: Lead and coach a team of frontline Inside Sales associates to execute sales strategies with quality and consistency. Conduct regular call coaching sessions and lead meaningful performance conversations. Foster a diverse, inclusive, and positive team environment that supports engagement and growth. Drive accountability by setting clear expectations and holding associates responsible for results and behaviors. Partner closely with business leaders and cross-functional teams to align on sales initiatives and priorities. Leverage sales tools, systems, and reporting to monitor performance and identify improvement opportunities. Support hiring, onboarding, and ongoing development of Inside Sales associates. Facilitate performance evaluations and performance improvement plans with proper documentation. Provide feedback and insights to leadership to influence sales strategy and execution. What you bring to the table: Results-driven leadership mindset with the ability to motivate and inspire sales teams. Strong commitment to coaching, development, and performance management. Adaptability and comfort leading through change in a fast-paced environment. Ability to create structure, accountability, and psychological safety. Excellent communication, presentation, and interpersonal skills. Strong time management and organizational skills. Customer-first mindset focused on delivering consistent outcomes. Analytical and problem-solving skills with attention to detail. Collaborative approach with cross-functional partners. What's needed - Basic Qualifications (Measurable) High School Diploma or GED required. 1+ years of experience in sales and/or people management. Strong verbal and written communication skills. Proficiency with Microsoft Office applications. What's needed - Preferred Qualifications: Experience using CRM tools such as Salesforce. Proven success managing full sales cycles. Ability to analyze performance data and coach to improvement. Strong collaboration and motivational leadership skills. Ability to adapt quickly in a changing sales environment. We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
05/10/2026
Full time
Staples is business to business. You're what binds us together. At Quill, we make it easier and more rewarding for businesses to get the supplies they need to succeed. The Inside Sales Team Manager is responsible for leading the day to day execution of Quill's outbound growth strategy. This role focuses on driving reactivation of lapsed customers, activating net new sites, and increasing customer awareness and penetration across Quill's full assortment of product categories. This leader provides hands on coaching, operational oversight, and real time deal support to ensure sellers are executing effective outbound motions, maintaining a healthy pipeline, and consistently applying best practices. The role is highly execution oriented, centered on improving call quality, strengthening discovery, expanding category adoption, and removing friction so sellers can perform at a high level and deliver sustained customer growth. The Inside Sales Team Manager partners closely with cross functional teams to align priorities, optimize processes, and ensure sellers are equipped with the right tools, insights, and messaging to drive meaningful customer conversations and long term value. What you'll be doing: Lead and coach a team of frontline Inside Sales associates to execute sales strategies with quality and consistency. Conduct regular call coaching sessions and lead meaningful performance conversations. Foster a diverse, inclusive, and positive team environment that supports engagement and growth. Drive accountability by setting clear expectations and holding associates responsible for results and behaviors. Partner closely with business leaders and cross-functional teams to align on sales initiatives and priorities. Leverage sales tools, systems, and reporting to monitor performance and identify improvement opportunities. Support hiring, onboarding, and ongoing development of Inside Sales associates. Facilitate performance evaluations and performance improvement plans with proper documentation. Provide feedback and insights to leadership to influence sales strategy and execution. What you bring to the table: Results-driven leadership mindset with the ability to motivate and inspire sales teams. Strong commitment to coaching, development, and performance management. Adaptability and comfort leading through change in a fast-paced environment. Ability to create structure, accountability, and psychological safety. Excellent communication, presentation, and interpersonal skills. Strong time management and organizational skills. Customer-first mindset focused on delivering consistent outcomes. Analytical and problem-solving skills with attention to detail. Collaborative approach with cross-functional partners. What's needed - Basic Qualifications (Measurable) High School Diploma or GED required. 1+ years of experience in sales and/or people management. Strong verbal and written communication skills. Proficiency with Microsoft Office applications. What's needed - Preferred Qualifications: Experience using CRM tools such as Salesforce. Proven success managing full sales cycles. Ability to analyze performance data and coach to improvement. Strong collaboration and motivational leadership skills. Ability to adapt quickly in a changing sales environment. We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Staples is business to business. You're what binds us together. At Quill, we make it easier and more rewarding for businesses to get the supplies they need to succeed. The Inside Sales Team Manager is responsible for leading the day to day execution of Quill's outbound growth strategy. This role focuses on driving reactivation of lapsed customers, activating net new sites, and increasing customer awareness and penetration across Quill's full assortment of product categories. This leader provides hands on coaching, operational oversight, and real time deal support to ensure sellers are executing effective outbound motions, maintaining a healthy pipeline, and consistently applying best practices. The role is highly execution oriented, centered on improving call quality, strengthening discovery, expanding category adoption, and removing friction so sellers can perform at a high level and deliver sustained customer growth. The Inside Sales Team Manager partners closely with cross functional teams to align priorities, optimize processes, and ensure sellers are equipped with the right tools, insights, and messaging to drive meaningful customer conversations and long term value. What you'll be doing: Lead and coach a team of frontline Inside Sales associates to execute sales strategies with quality and consistency. Conduct regular call coaching sessions and lead meaningful performance conversations. Foster a diverse, inclusive, and positive team environment that supports engagement and growth. Drive accountability by setting clear expectations and holding associates responsible for results and behaviors. Partner closely with business leaders and cross-functional teams to align on sales initiatives and priorities. Leverage sales tools, systems, and reporting to monitor performance and identify improvement opportunities. Support hiring, onboarding, and ongoing development of Inside Sales associates. Facilitate performance evaluations and performance improvement plans with proper documentation. Provide feedback and insights to leadership to influence sales strategy and execution. What you bring to the table: Results-driven leadership mindset with the ability to motivate and inspire sales teams. Strong commitment to coaching, development, and performance management. Adaptability and comfort leading through change in a fast-paced environment. Ability to create structure, accountability, and psychological safety. Excellent communication, presentation, and interpersonal skills. Strong time management and organizational skills. Customer-first mindset focused on delivering consistent outcomes. Analytical and problem-solving skills with attention to detail. Collaborative approach with cross-functional partners. What's needed - Basic Qualifications (Measurable) High School Diploma or GED required. 1+ years of experience in sales and/or people management. Strong verbal and written communication skills. Proficiency with Microsoft Office applications. What's needed - Preferred Qualifications: Experience using CRM tools such as Salesforce. Proven success managing full sales cycles. Ability to analyze performance data and coach to improvement. Strong collaboration and motivational leadership skills. Ability to adapt quickly in a changing sales environment. We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
05/10/2026
Full time
Staples is business to business. You're what binds us together. At Quill, we make it easier and more rewarding for businesses to get the supplies they need to succeed. The Inside Sales Team Manager is responsible for leading the day to day execution of Quill's outbound growth strategy. This role focuses on driving reactivation of lapsed customers, activating net new sites, and increasing customer awareness and penetration across Quill's full assortment of product categories. This leader provides hands on coaching, operational oversight, and real time deal support to ensure sellers are executing effective outbound motions, maintaining a healthy pipeline, and consistently applying best practices. The role is highly execution oriented, centered on improving call quality, strengthening discovery, expanding category adoption, and removing friction so sellers can perform at a high level and deliver sustained customer growth. The Inside Sales Team Manager partners closely with cross functional teams to align priorities, optimize processes, and ensure sellers are equipped with the right tools, insights, and messaging to drive meaningful customer conversations and long term value. What you'll be doing: Lead and coach a team of frontline Inside Sales associates to execute sales strategies with quality and consistency. Conduct regular call coaching sessions and lead meaningful performance conversations. Foster a diverse, inclusive, and positive team environment that supports engagement and growth. Drive accountability by setting clear expectations and holding associates responsible for results and behaviors. Partner closely with business leaders and cross-functional teams to align on sales initiatives and priorities. Leverage sales tools, systems, and reporting to monitor performance and identify improvement opportunities. Support hiring, onboarding, and ongoing development of Inside Sales associates. Facilitate performance evaluations and performance improvement plans with proper documentation. Provide feedback and insights to leadership to influence sales strategy and execution. What you bring to the table: Results-driven leadership mindset with the ability to motivate and inspire sales teams. Strong commitment to coaching, development, and performance management. Adaptability and comfort leading through change in a fast-paced environment. Ability to create structure, accountability, and psychological safety. Excellent communication, presentation, and interpersonal skills. Strong time management and organizational skills. Customer-first mindset focused on delivering consistent outcomes. Analytical and problem-solving skills with attention to detail. Collaborative approach with cross-functional partners. What's needed - Basic Qualifications (Measurable) High School Diploma or GED required. 1+ years of experience in sales and/or people management. Strong verbal and written communication skills. Proficiency with Microsoft Office applications. What's needed - Preferred Qualifications: Experience using CRM tools such as Salesforce. Proven success managing full sales cycles. Ability to analyze performance data and coach to improvement. Strong collaboration and motivational leadership skills. Ability to adapt quickly in a changing sales environment. We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Staples is business to business. You're what binds us together. At Quill, we make it easier and more rewarding for businesses to get the supplies they need to succeed. The Inside Sales Team Manager is responsible for leading the day to day execution of Quill's outbound growth strategy. This role focuses on driving reactivation of lapsed customers, activating net new sites, and increasing customer awareness and penetration across Quill's full assortment of product categories. This leader provides hands on coaching, operational oversight, and real time deal support to ensure sellers are executing effective outbound motions, maintaining a healthy pipeline, and consistently applying best practices. The role is highly execution oriented, centered on improving call quality, strengthening discovery, expanding category adoption, and removing friction so sellers can perform at a high level and deliver sustained customer growth. The Inside Sales Team Manager partners closely with cross functional teams to align priorities, optimize processes, and ensure sellers are equipped with the right tools, insights, and messaging to drive meaningful customer conversations and long term value. What you'll be doing: Lead and coach a team of frontline Inside Sales associates to execute sales strategies with quality and consistency. Conduct regular call coaching sessions and lead meaningful performance conversations. Foster a diverse, inclusive, and positive team environment that supports engagement and growth. Drive accountability by setting clear expectations and holding associates responsible for results and behaviors. Partner closely with business leaders and cross-functional teams to align on sales initiatives and priorities. Leverage sales tools, systems, and reporting to monitor performance and identify improvement opportunities. Support hiring, onboarding, and ongoing development of Inside Sales associates. Facilitate performance evaluations and performance improvement plans with proper documentation. Provide feedback and insights to leadership to influence sales strategy and execution. What you bring to the table: Results-driven leadership mindset with the ability to motivate and inspire sales teams. Strong commitment to coaching, development, and performance management. Adaptability and comfort leading through change in a fast-paced environment. Ability to create structure, accountability, and psychological safety. Excellent communication, presentation, and interpersonal skills. Strong time management and organizational skills. Customer-first mindset focused on delivering consistent outcomes. Analytical and problem-solving skills with attention to detail. Collaborative approach with cross-functional partners. What's needed - Basic Qualifications (Measurable) High School Diploma or GED required. 1+ years of experience in sales and/or people management. Strong verbal and written communication skills. Proficiency with Microsoft Office applications. What's needed - Preferred Qualifications: Experience using CRM tools such as Salesforce. Proven success managing full sales cycles. Ability to analyze performance data and coach to improvement. Strong collaboration and motivational leadership skills. Ability to adapt quickly in a changing sales environment. We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
05/10/2026
Full time
Staples is business to business. You're what binds us together. At Quill, we make it easier and more rewarding for businesses to get the supplies they need to succeed. The Inside Sales Team Manager is responsible for leading the day to day execution of Quill's outbound growth strategy. This role focuses on driving reactivation of lapsed customers, activating net new sites, and increasing customer awareness and penetration across Quill's full assortment of product categories. This leader provides hands on coaching, operational oversight, and real time deal support to ensure sellers are executing effective outbound motions, maintaining a healthy pipeline, and consistently applying best practices. The role is highly execution oriented, centered on improving call quality, strengthening discovery, expanding category adoption, and removing friction so sellers can perform at a high level and deliver sustained customer growth. The Inside Sales Team Manager partners closely with cross functional teams to align priorities, optimize processes, and ensure sellers are equipped with the right tools, insights, and messaging to drive meaningful customer conversations and long term value. What you'll be doing: Lead and coach a team of frontline Inside Sales associates to execute sales strategies with quality and consistency. Conduct regular call coaching sessions and lead meaningful performance conversations. Foster a diverse, inclusive, and positive team environment that supports engagement and growth. Drive accountability by setting clear expectations and holding associates responsible for results and behaviors. Partner closely with business leaders and cross-functional teams to align on sales initiatives and priorities. Leverage sales tools, systems, and reporting to monitor performance and identify improvement opportunities. Support hiring, onboarding, and ongoing development of Inside Sales associates. Facilitate performance evaluations and performance improvement plans with proper documentation. Provide feedback and insights to leadership to influence sales strategy and execution. What you bring to the table: Results-driven leadership mindset with the ability to motivate and inspire sales teams. Strong commitment to coaching, development, and performance management. Adaptability and comfort leading through change in a fast-paced environment. Ability to create structure, accountability, and psychological safety. Excellent communication, presentation, and interpersonal skills. Strong time management and organizational skills. Customer-first mindset focused on delivering consistent outcomes. Analytical and problem-solving skills with attention to detail. Collaborative approach with cross-functional partners. What's needed - Basic Qualifications (Measurable) High School Diploma or GED required. 1+ years of experience in sales and/or people management. Strong verbal and written communication skills. Proficiency with Microsoft Office applications. What's needed - Preferred Qualifications: Experience using CRM tools such as Salesforce. Proven success managing full sales cycles. Ability to analyze performance data and coach to improvement. Strong collaboration and motivational leadership skills. Ability to adapt quickly in a changing sales environment. We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Staples is business to business. You're what binds us together. At Quill, we make it easier and more rewarding for businesses to get the supplies they need to succeed. The Inside Sales Team Manager is responsible for leading the day to day execution of Quill's outbound growth strategy. This role focuses on driving reactivation of lapsed customers, activating net new sites, and increasing customer awareness and penetration across Quill's full assortment of product categories. This leader provides hands on coaching, operational oversight, and real time deal support to ensure sellers are executing effective outbound motions, maintaining a healthy pipeline, and consistently applying best practices. The role is highly execution oriented, centered on improving call quality, strengthening discovery, expanding category adoption, and removing friction so sellers can perform at a high level and deliver sustained customer growth. The Inside Sales Team Manager partners closely with cross functional teams to align priorities, optimize processes, and ensure sellers are equipped with the right tools, insights, and messaging to drive meaningful customer conversations and long term value. What you'll be doing: Lead and coach a team of frontline Inside Sales associates to execute sales strategies with quality and consistency. Conduct regular call coaching sessions and lead meaningful performance conversations. Foster a diverse, inclusive, and positive team environment that supports engagement and growth. Drive accountability by setting clear expectations and holding associates responsible for results and behaviors. Partner closely with business leaders and cross-functional teams to align on sales initiatives and priorities. Leverage sales tools, systems, and reporting to monitor performance and identify improvement opportunities. Support hiring, onboarding, and ongoing development of Inside Sales associates. Facilitate performance evaluations and performance improvement plans with proper documentation. Provide feedback and insights to leadership to influence sales strategy and execution. What you bring to the table: Results-driven leadership mindset with the ability to motivate and inspire sales teams. Strong commitment to coaching, development, and performance management. Adaptability and comfort leading through change in a fast-paced environment. Ability to create structure, accountability, and psychological safety. Excellent communication, presentation, and interpersonal skills. Strong time management and organizational skills. Customer-first mindset focused on delivering consistent outcomes. Analytical and problem-solving skills with attention to detail. Collaborative approach with cross-functional partners. What's needed - Basic Qualifications (Measurable) High School Diploma or GED required. 1+ years of experience in sales and/or people management. Strong verbal and written communication skills. Proficiency with Microsoft Office applications. What's needed - Preferred Qualifications: Experience using CRM tools such as Salesforce. Proven success managing full sales cycles. Ability to analyze performance data and coach to improvement. Strong collaboration and motivational leadership skills. Ability to adapt quickly in a changing sales environment. We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
05/10/2026
Full time
Staples is business to business. You're what binds us together. At Quill, we make it easier and more rewarding for businesses to get the supplies they need to succeed. The Inside Sales Team Manager is responsible for leading the day to day execution of Quill's outbound growth strategy. This role focuses on driving reactivation of lapsed customers, activating net new sites, and increasing customer awareness and penetration across Quill's full assortment of product categories. This leader provides hands on coaching, operational oversight, and real time deal support to ensure sellers are executing effective outbound motions, maintaining a healthy pipeline, and consistently applying best practices. The role is highly execution oriented, centered on improving call quality, strengthening discovery, expanding category adoption, and removing friction so sellers can perform at a high level and deliver sustained customer growth. The Inside Sales Team Manager partners closely with cross functional teams to align priorities, optimize processes, and ensure sellers are equipped with the right tools, insights, and messaging to drive meaningful customer conversations and long term value. What you'll be doing: Lead and coach a team of frontline Inside Sales associates to execute sales strategies with quality and consistency. Conduct regular call coaching sessions and lead meaningful performance conversations. Foster a diverse, inclusive, and positive team environment that supports engagement and growth. Drive accountability by setting clear expectations and holding associates responsible for results and behaviors. Partner closely with business leaders and cross-functional teams to align on sales initiatives and priorities. Leverage sales tools, systems, and reporting to monitor performance and identify improvement opportunities. Support hiring, onboarding, and ongoing development of Inside Sales associates. Facilitate performance evaluations and performance improvement plans with proper documentation. Provide feedback and insights to leadership to influence sales strategy and execution. What you bring to the table: Results-driven leadership mindset with the ability to motivate and inspire sales teams. Strong commitment to coaching, development, and performance management. Adaptability and comfort leading through change in a fast-paced environment. Ability to create structure, accountability, and psychological safety. Excellent communication, presentation, and interpersonal skills. Strong time management and organizational skills. Customer-first mindset focused on delivering consistent outcomes. Analytical and problem-solving skills with attention to detail. Collaborative approach with cross-functional partners. What's needed - Basic Qualifications (Measurable) High School Diploma or GED required. 1+ years of experience in sales and/or people management. Strong verbal and written communication skills. Proficiency with Microsoft Office applications. What's needed - Preferred Qualifications: Experience using CRM tools such as Salesforce. Proven success managing full sales cycles. Ability to analyze performance data and coach to improvement. Strong collaboration and motivational leadership skills. Ability to adapt quickly in a changing sales environment. We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Staples is business to business. You're what binds us together. At Quill, we make it easier and more rewarding for businesses to get the supplies they need to succeed. The Inside Sales Team Manager is responsible for leading the day to day execution of Quill's outbound growth strategy. This role focuses on driving reactivation of lapsed customers, activating net new sites, and increasing customer awareness and penetration across Quill's full assortment of product categories. This leader provides hands on coaching, operational oversight, and real time deal support to ensure sellers are executing effective outbound motions, maintaining a healthy pipeline, and consistently applying best practices. The role is highly execution oriented, centered on improving call quality, strengthening discovery, expanding category adoption, and removing friction so sellers can perform at a high level and deliver sustained customer growth. The Inside Sales Team Manager partners closely with cross functional teams to align priorities, optimize processes, and ensure sellers are equipped with the right tools, insights, and messaging to drive meaningful customer conversations and long term value. What you'll be doing: Lead and coach a team of frontline Inside Sales associates to execute sales strategies with quality and consistency. Conduct regular call coaching sessions and lead meaningful performance conversations. Foster a diverse, inclusive, and positive team environment that supports engagement and growth. Drive accountability by setting clear expectations and holding associates responsible for results and behaviors. Partner closely with business leaders and cross-functional teams to align on sales initiatives and priorities. Leverage sales tools, systems, and reporting to monitor performance and identify improvement opportunities. Support hiring, onboarding, and ongoing development of Inside Sales associates. Facilitate performance evaluations and performance improvement plans with proper documentation. Provide feedback and insights to leadership to influence sales strategy and execution. What you bring to the table: Results-driven leadership mindset with the ability to motivate and inspire sales teams. Strong commitment to coaching, development, and performance management. Adaptability and comfort leading through change in a fast-paced environment. Ability to create structure, accountability, and psychological safety. Excellent communication, presentation, and interpersonal skills. Strong time management and organizational skills. Customer-first mindset focused on delivering consistent outcomes. Analytical and problem-solving skills with attention to detail. Collaborative approach with cross-functional partners. What's needed - Basic Qualifications (Measurable) High School Diploma or GED required. 1+ years of experience in sales and/or people management. Strong verbal and written communication skills. Proficiency with Microsoft Office applications. What's needed - Preferred Qualifications: Experience using CRM tools such as Salesforce. Proven success managing full sales cycles. Ability to analyze performance data and coach to improvement. Strong collaboration and motivational leadership skills. Ability to adapt quickly in a changing sales environment. We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
05/10/2026
Full time
Staples is business to business. You're what binds us together. At Quill, we make it easier and more rewarding for businesses to get the supplies they need to succeed. The Inside Sales Team Manager is responsible for leading the day to day execution of Quill's outbound growth strategy. This role focuses on driving reactivation of lapsed customers, activating net new sites, and increasing customer awareness and penetration across Quill's full assortment of product categories. This leader provides hands on coaching, operational oversight, and real time deal support to ensure sellers are executing effective outbound motions, maintaining a healthy pipeline, and consistently applying best practices. The role is highly execution oriented, centered on improving call quality, strengthening discovery, expanding category adoption, and removing friction so sellers can perform at a high level and deliver sustained customer growth. The Inside Sales Team Manager partners closely with cross functional teams to align priorities, optimize processes, and ensure sellers are equipped with the right tools, insights, and messaging to drive meaningful customer conversations and long term value. What you'll be doing: Lead and coach a team of frontline Inside Sales associates to execute sales strategies with quality and consistency. Conduct regular call coaching sessions and lead meaningful performance conversations. Foster a diverse, inclusive, and positive team environment that supports engagement and growth. Drive accountability by setting clear expectations and holding associates responsible for results and behaviors. Partner closely with business leaders and cross-functional teams to align on sales initiatives and priorities. Leverage sales tools, systems, and reporting to monitor performance and identify improvement opportunities. Support hiring, onboarding, and ongoing development of Inside Sales associates. Facilitate performance evaluations and performance improvement plans with proper documentation. Provide feedback and insights to leadership to influence sales strategy and execution. What you bring to the table: Results-driven leadership mindset with the ability to motivate and inspire sales teams. Strong commitment to coaching, development, and performance management. Adaptability and comfort leading through change in a fast-paced environment. Ability to create structure, accountability, and psychological safety. Excellent communication, presentation, and interpersonal skills. Strong time management and organizational skills. Customer-first mindset focused on delivering consistent outcomes. Analytical and problem-solving skills with attention to detail. Collaborative approach with cross-functional partners. What's needed - Basic Qualifications (Measurable) High School Diploma or GED required. 1+ years of experience in sales and/or people management. Strong verbal and written communication skills. Proficiency with Microsoft Office applications. What's needed - Preferred Qualifications: Experience using CRM tools such as Salesforce. Proven success managing full sales cycles. Ability to analyze performance data and coach to improvement. Strong collaboration and motivational leadership skills. Ability to adapt quickly in a changing sales environment. We Offer: Inclusive culture with associate-led Business Resource Groups Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays) 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday) Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more! The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation. At Staples, "inclusion" is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Licensed Property & Casualty Insurance Agent - Remote USA Your potential has a place here with TTEC's award-winning employment experience. As a Licensed Property & Casualty Insurance Agent working remotely, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! Our TTEC Remote CX team has 36 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT, or outside of the United States. Residents of Colorado, Illinois, Massachusetts, Minnesota, New Jersey, New York, Oregon, Washington, and Washington, . What You'll be Doing Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues Some upselling of products or services to existing customers may be required What You Bring to the Role Active Property and Casualty License 6 months or more of customer service experienceRecognize, apply, and clearly explain your product or service knowledge while maintaining integrity in protecting members' privacy (just as you would expect if it were your own information being shared) Computer experience High speed internet (> 25 mbps) While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in What You Can Expect Continuing education paid for by TTEC Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base pay of $20.50 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you'll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you're part of one dynamic, global family that's here to support you every step of the way. You'll report to Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day-and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Job :_Customer Care Representative
05/10/2026
Full time
Licensed Property & Casualty Insurance Agent - Remote USA Your potential has a place here with TTEC's award-winning employment experience. As a Licensed Property & Casualty Insurance Agent working remotely, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! Our TTEC Remote CX team has 36 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT, or outside of the United States. Residents of Colorado, Illinois, Massachusetts, Minnesota, New Jersey, New York, Oregon, Washington, and Washington, . What You'll be Doing Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues Some upselling of products or services to existing customers may be required What You Bring to the Role Active Property and Casualty License 6 months or more of customer service experienceRecognize, apply, and clearly explain your product or service knowledge while maintaining integrity in protecting members' privacy (just as you would expect if it were your own information being shared) Computer experience High speed internet (> 25 mbps) While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in What You Can Expect Continuing education paid for by TTEC Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base pay of $20.50 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you'll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you're part of one dynamic, global family that's here to support you every step of the way. You'll report to Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day-and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Job :_Customer Care Representative
Licensed Property & Casualty Insurance Agent - Remote USA Your potential has a place here with TTEC's award-winning employment experience. As a Licensed Property & Casualty Insurance Agent working remotely, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! Our TTEC Remote CX team has 36 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT, or outside of the United States. Residents of Colorado, Illinois, Massachusetts, Minnesota, New Jersey, New York, Oregon, Washington, and Washington, . What You'll be Doing Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues Some upselling of products or services to existing customers may be required What You Bring to the Role Active Property and Casualty License 6 months or more of customer service experienceRecognize, apply, and clearly explain your product or service knowledge while maintaining integrity in protecting members' privacy (just as you would expect if it were your own information being shared) Computer experience High speed internet (> 25 mbps) While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in What You Can Expect Continuing education paid for by TTEC Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base pay of $20.50 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you'll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you're part of one dynamic, global family that's here to support you every step of the way. You'll report to Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day-and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Job :_Customer Care Representative
05/10/2026
Full time
Licensed Property & Casualty Insurance Agent - Remote USA Your potential has a place here with TTEC's award-winning employment experience. As a Licensed Property & Casualty Insurance Agent working remotely, you'll be a part of bringing humanity to business. Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! Our TTEC Remote CX team has 36 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, MT, or outside of the United States. Residents of Colorado, Illinois, Massachusetts, Minnesota, New Jersey, New York, Oregon, Washington, and Washington, . What You'll be Doing Do you have a passion for helping others and giving them peace of mind? You'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues Some upselling of products or services to existing customers may be required What You Bring to the Role Active Property and Casualty License 6 months or more of customer service experienceRecognize, apply, and clearly explain your product or service knowledge while maintaining integrity in protecting members' privacy (just as you would expect if it were your own information being shared) Computer experience High speed internet (> 25 mbps) While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets) Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in What You Can Expect Continuing education paid for by TTEC Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base pay of $20.50 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit for more information. A Bit More About Your Role We're committed to helping you build the skills and confidence to succeed, from day one and throughout your career. Your training experience includes engaging, instructor led online sessions that use both webcam video and audio, so you can connect visually with trainers, leaders, and fellow teammates. Webcam participation is expected during all instructor led TTEC and client required training, either throughout the session or at designated times, and is encouraged during coaching sessions to support meaningful connection and collaboration. Along the way, you'll also have access to individualized coaching and thousands of free courses to support your growth. And while skills can be learned, your caring, supportive nature is what truly sets you apart. At TTEC, you're part of one dynamic, global family that's here to support you every step of the way. You'll report to Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day-and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Job :_Customer Care Representative
Aristocrat Interactive is looking for a full-time Customer Service Agent to join our top-tier team. At Aristocrat, we take pride in providing outstanding service and crafting a positive impact within the gaming industry. As a Customer Service Agent, you will have a key role in supporting our players and ensuring they have a seamless gaming experience. This is an exciting chance to be part of a dedicated team committed to excellence! What You'll Do Provide information and process inquiries about accounts, products, and services. Troubleshoot technical issues related to computer, tablet, and cell phone applications. Handle inbound calls, real-time chat, emails, and make outgoing calls. Communicate special marketing offers to VIP customers. Offer feedback on service failures or customer feedback. Uphold customer confidentiality and promote what we value. Stay updated on protocols and work towards set goals and targets of 70 contacts daily. Maintain all SLAs for chats and phone call inquiries in under 45 seconds. What We're Looking For 0-2 years of inbound/support call center experience preferred. At least 21 years old with a High School diploma or equivalent experience; some college preferred. Excellent written and verbal communication skills. Ability to work a hybrid schedule with reliable internet and pass an internet speed test. Able to travel to the office for at least 50% of scheduled shifts. Must be camera-ready while working. Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm. Experienced with troubleshooting computers, smartphones, and tablets. Strong verbal, interpersonal, and written communication skills. Diligent with strong grammatical and typing/data entry skills. Able to work independently with initiative and discretion. Thrive in a fast-paced, dynamic environment while maintaining high customer service. Organized with excellent time-management skills. Previous technical support experience is an asset. Company Summary Aristocrat Interactive Aristocrat Interactive is Aristocrat Leisure Limited's ( ASX:ALL ) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses ( Anaxi , NeoGames , Aspire Global, BtoBet , and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full- service offering that includes content, proprietary technology platforms and a range of value added services across iLottery , iGaming and Online Sports Betting (OSB). About Aristocrat Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play . Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen Travel Expectations None Pay Range $18.00 - $24.70 per hour Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity. This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at . Additional Information This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat's gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
05/10/2026
Full time
Aristocrat Interactive is looking for a full-time Customer Service Agent to join our top-tier team. At Aristocrat, we take pride in providing outstanding service and crafting a positive impact within the gaming industry. As a Customer Service Agent, you will have a key role in supporting our players and ensuring they have a seamless gaming experience. This is an exciting chance to be part of a dedicated team committed to excellence! What You'll Do Provide information and process inquiries about accounts, products, and services. Troubleshoot technical issues related to computer, tablet, and cell phone applications. Handle inbound calls, real-time chat, emails, and make outgoing calls. Communicate special marketing offers to VIP customers. Offer feedback on service failures or customer feedback. Uphold customer confidentiality and promote what we value. Stay updated on protocols and work towards set goals and targets of 70 contacts daily. Maintain all SLAs for chats and phone call inquiries in under 45 seconds. What We're Looking For 0-2 years of inbound/support call center experience preferred. At least 21 years old with a High School diploma or equivalent experience; some college preferred. Excellent written and verbal communication skills. Ability to work a hybrid schedule with reliable internet and pass an internet speed test. Able to travel to the office for at least 50% of scheduled shifts. Must be camera-ready while working. Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm. Experienced with troubleshooting computers, smartphones, and tablets. Strong verbal, interpersonal, and written communication skills. Diligent with strong grammatical and typing/data entry skills. Able to work independently with initiative and discretion. Thrive in a fast-paced, dynamic environment while maintaining high customer service. Organized with excellent time-management skills. Previous technical support experience is an asset. Company Summary Aristocrat Interactive Aristocrat Interactive is Aristocrat Leisure Limited's ( ASX:ALL ) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses ( Anaxi , NeoGames , Aspire Global, BtoBet , and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full- service offering that includes content, proprietary technology platforms and a range of value added services across iLottery , iGaming and Online Sports Betting (OSB). About Aristocrat Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play . Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen Travel Expectations None Pay Range $18.00 - $24.70 per hour Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity. This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at . Additional Information This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat's gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
BUILD A BETTER CAREER WITH MSC Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates. Requisition ID :20272 Employment Type :Full Time Job Category :Sales Job Grade :NonExempt N9 Work Location :Topeka KS BRIEF POSITION SUMMARY: The Onsite Service Specialist is a critical MSC role. The specialist is located at a large strategic account(s) and supports the customer facility. This associate will be expected to offer excellent service to drive long-term customer satisfaction. Responsibilities will include assisting our customers with procurement and order placement and managing our MSC ControlPoint Solutions (Vending, VMI, Crib) to drive the MSC value with these customers. DUTIES and RESPONSIBILITIES: Excellent Customer Service skills required to assist in customer order placement, quoting, sourcing, and identification, collection, and logging of all available Cost Savings Statistics. Manages the MSC ControlPoint Solutions -which could include standard Vendor Managed Inventory, Vending, or Storeroom management programs and may require ordering, product put away and optimization. Determines optimal sourcing strategy for key customer projects which may require collaborating with the Category Team in order to support MSC's mission to drive savings and improve the customer's shop floor. Participation and engagement in customer plant and/or production meetings, strategic initiative projects, Lean/Six Sigma events. Collaborates with the account team to maximize customer satisfaction and future projects Resolves on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Consults with other associates and strategic suppliers to locate the most effective sources of information. Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available. Communicates customer concerns to management to ensure effective and lasting problem resolution. Works closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training. Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose. Participation in special projects and performs additional duties as required. INDICATES ESSENTIAL DUTIES To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. EDUCATION and EXPERIENCE: A High School Diploma or the equivalent experience is required. College degree preferred. 2+ years inbound/ outbound telephone sales, outside sales, storeroom or inventory management, or customer service experience required. Industry experience preferred. Relevant Military experience a plus. Metalworking knowledge and experience is a plus but not always required. SKILLS: Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required. Excellent problem-solving skills are required. Excellent customer service and sales skills are required. Excellent oral and written communications skills are also required. Working Industrial knowledge preferred. (add sales competency verbiage) OTHER REQUIREMENTS: A valid driver's license and the ability to travel up to 10% of the time may be required. Ability to lift items of up to 50 pounds required as needed. A valid driver's license is required This position may require access to International Traffic in Arms Regulations Information ("ITAR") and/or Controlled Unclassified Information ("CUI"). Compensation starting at $19.62Hr - $28.64Hrdepending on candidate location and experience. The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change. This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known. PandoLogic. Category:Installation & Maintenance,
05/10/2026
Full time
BUILD A BETTER CAREER WITH MSC Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates. Requisition ID :20272 Employment Type :Full Time Job Category :Sales Job Grade :NonExempt N9 Work Location :Topeka KS BRIEF POSITION SUMMARY: The Onsite Service Specialist is a critical MSC role. The specialist is located at a large strategic account(s) and supports the customer facility. This associate will be expected to offer excellent service to drive long-term customer satisfaction. Responsibilities will include assisting our customers with procurement and order placement and managing our MSC ControlPoint Solutions (Vending, VMI, Crib) to drive the MSC value with these customers. DUTIES and RESPONSIBILITIES: Excellent Customer Service skills required to assist in customer order placement, quoting, sourcing, and identification, collection, and logging of all available Cost Savings Statistics. Manages the MSC ControlPoint Solutions -which could include standard Vendor Managed Inventory, Vending, or Storeroom management programs and may require ordering, product put away and optimization. Determines optimal sourcing strategy for key customer projects which may require collaborating with the Category Team in order to support MSC's mission to drive savings and improve the customer's shop floor. Participation and engagement in customer plant and/or production meetings, strategic initiative projects, Lean/Six Sigma events. Collaborates with the account team to maximize customer satisfaction and future projects Resolves on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Consults with other associates and strategic suppliers to locate the most effective sources of information. Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available. Communicates customer concerns to management to ensure effective and lasting problem resolution. Works closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training. Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose. Participation in special projects and performs additional duties as required. INDICATES ESSENTIAL DUTIES To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. EDUCATION and EXPERIENCE: A High School Diploma or the equivalent experience is required. College degree preferred. 2+ years inbound/ outbound telephone sales, outside sales, storeroom or inventory management, or customer service experience required. Industry experience preferred. Relevant Military experience a plus. Metalworking knowledge and experience is a plus but not always required. SKILLS: Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required. Excellent problem-solving skills are required. Excellent customer service and sales skills are required. Excellent oral and written communications skills are also required. Working Industrial knowledge preferred. (add sales competency verbiage) OTHER REQUIREMENTS: A valid driver's license and the ability to travel up to 10% of the time may be required. Ability to lift items of up to 50 pounds required as needed. A valid driver's license is required This position may require access to International Traffic in Arms Regulations Information ("ITAR") and/or Controlled Unclassified Information ("CUI"). Compensation starting at $19.62Hr - $28.64Hrdepending on candidate location and experience. The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change. This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known. PandoLogic. Category:Installation & Maintenance,
BUILD A BETTER CAREER WITH MSC Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates. Requisition ID :20309 Employment Type :Full Time Job Category :Customer Service/Support Work Location :Harrisburg, PA (Whse) Customer Care Representative - Regional Omnichannel BRIEF POSITION SUMMARY: The Representative, Customer Care - Regional Omnichannel is responsible for handling customer voice and email interactions. This associate interacts with MSC customers for the purpose of quoting, selling and servicing MSC's Medium, Large and Extra Large customers as well as Field Sales Associates in accordance with MSC's Customer Care standards. DUTIES AND RESPONSIBILITIES Answers inbound sales and service customer calls and emails to process orders, troubleshoot issues, complete returns, collaborate with vendors to source products, make product recommendations and provide general web support with a focus on increasing sales through upselling. Interacts with Field Sales Associates to promote MSC's sales related solutions, account retention and revenue generation strategies. Responsible for proficiency in required MSC processes and applications relevant to the Customer Care Regional Omnichannel role. Utilizes various systems (including but not limited to the MSC website, AS400, WebSOE, Salesforce, Oceana & Vendor Websites) & collaborates with other departments to identify and address the customers stated and unstated product & service needs. Provides effortless customer experiences regardless of the chosen modality related to products, services and pricing. Builds internal and external customer relationships for the purpose of enhancing customer satisfaction while also improving sales and quoting opportunities. Delivers customer service in accordance with MSC quality standards to ensure customer satisfaction, account retention and revenue growth. Takes ownership with difficult customer service issues while resolving in a timely manner. Achieves the goal expectations of the role, including but not limited to quality, sales, quote conversion, upselling & productivity measurements. Conducts extensive follow-up through the utilization of a ticket management system to ensure accuracy and timely resolution to customer inquiries. Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose. Participation in special projects and performs additional duties as required QUALIFICATIONS What You Need: High school diploma or equivalent required. Excellent customer service skills required. Demonstrated sales skills required. Proficiency in systems used by the Representative, Customer Care - Omnichannel role, such as as/400, Oceana and the MSC website required. Excellent communication skills required including the ability to speak and write standard business English required. Bonus Points If You Have: Industry experience preferred. Bilingual ability (Spanish or French) desired. General knowledge of the industrial supply industry desired. Demonstrates acceptable proficiency in all MSC's required competencies: Customer Focus Decision Quality Drives Collaboration Develops Talent Communicates Effectively Instills Trust Other Requirements: This position may require access to International Traffic in Arms Regulations Information ("ITAR") and/or Controlled Unclassified Information ("CUI"). INDICATES ESSENTIAL DUTIES To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Compensation starting at $14.81 - $23.27 / Hour depending on candidate location and experience. The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change. Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time. This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position. WHY MSC? People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. OUR COMMITMENT TO YOU Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits. You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known. PandoLogic. Category:Customer Service,
05/10/2026
Full time
BUILD A BETTER CAREER WITH MSC Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates. Requisition ID :20309 Employment Type :Full Time Job Category :Customer Service/Support Work Location :Harrisburg, PA (Whse) Customer Care Representative - Regional Omnichannel BRIEF POSITION SUMMARY: The Representative, Customer Care - Regional Omnichannel is responsible for handling customer voice and email interactions. This associate interacts with MSC customers for the purpose of quoting, selling and servicing MSC's Medium, Large and Extra Large customers as well as Field Sales Associates in accordance with MSC's Customer Care standards. DUTIES AND RESPONSIBILITIES Answers inbound sales and service customer calls and emails to process orders, troubleshoot issues, complete returns, collaborate with vendors to source products, make product recommendations and provide general web support with a focus on increasing sales through upselling. Interacts with Field Sales Associates to promote MSC's sales related solutions, account retention and revenue generation strategies. Responsible for proficiency in required MSC processes and applications relevant to the Customer Care Regional Omnichannel role. Utilizes various systems (including but not limited to the MSC website, AS400, WebSOE, Salesforce, Oceana & Vendor Websites) & collaborates with other departments to identify and address the customers stated and unstated product & service needs. Provides effortless customer experiences regardless of the chosen modality related to products, services and pricing. Builds internal and external customer relationships for the purpose of enhancing customer satisfaction while also improving sales and quoting opportunities. Delivers customer service in accordance with MSC quality standards to ensure customer satisfaction, account retention and revenue growth. Takes ownership with difficult customer service issues while resolving in a timely manner. Achieves the goal expectations of the role, including but not limited to quality, sales, quote conversion, upselling & productivity measurements. Conducts extensive follow-up through the utilization of a ticket management system to ensure accuracy and timely resolution to customer inquiries. Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose. Participation in special projects and performs additional duties as required QUALIFICATIONS What You Need: High school diploma or equivalent required. Excellent customer service skills required. Demonstrated sales skills required. Proficiency in systems used by the Representative, Customer Care - Omnichannel role, such as as/400, Oceana and the MSC website required. Excellent communication skills required including the ability to speak and write standard business English required. Bonus Points If You Have: Industry experience preferred. Bilingual ability (Spanish or French) desired. General knowledge of the industrial supply industry desired. Demonstrates acceptable proficiency in all MSC's required competencies: Customer Focus Decision Quality Drives Collaboration Develops Talent Communicates Effectively Instills Trust Other Requirements: This position may require access to International Traffic in Arms Regulations Information ("ITAR") and/or Controlled Unclassified Information ("CUI"). INDICATES ESSENTIAL DUTIES To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Compensation starting at $14.81 - $23.27 / Hour depending on candidate location and experience. The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change. Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time. This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position. WHY MSC? People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 80+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. OUR COMMITMENT TO YOU Our associates are our top priority and investing in their well-being is one way we execute our Built to Make You Better brand promise. Alongside competitive pay, we have a comprehensive benefits program to support you and your family's health, well-being and financial future. We offer dynamic healthcare plans, generous 401K and stock purchasing programs, tuition reimbursement opportunities, and paid time away for holidays, vacations, and illness. Visit our page for a better look at our extensive benefits: Your Future Benefits. You will also have the opportunity to join our Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able. These circles are open to all associates and are designed to promote awareness, collaboration, and respect. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known. PandoLogic. Category:Customer Service,
BUILD A BETTER CAREER WITH MSC Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates. Requisition ID : 20426 Employment Type : Full Time Job Category : Sales Job Grade : Non-Exempt 10 Work Location : Hanover, PA BRIEF POSITION SUMMARY: The On-Site Service Specialist level II is a senior-level role that is responsible for delivering exceptional customer service and advanced inventory management at large, dedicated customer locations. This position supports procurement, order placement, and the management of MSC ControlPoint Solutions-including Vending, Vendor Managed Inventory (VMI), and Crib systems. The role is distinguished by its focus on complex services such as Crib Management, Metalworking (MW) services, and Procurement Services, and requires a high level of technical and operational expertise. DUTIES AND RESPONSIBILITIES Deliver excellent customer service by assisting with order placement, quoting, sourcing, and product identification. Manage MSC ControlPoint Solutions (VMI, vending, crib), including ordering, product put-away, and inventory optimization. Collect and log cost savings statistics to demonstrate value delivered. Determine optimal sourcing strategies for customer projects, collaborating with MSC's Category Team as needed. Participate in customer production meetings, Lean/Six Sigma events, and strategic initiatives. Resolve on-site product and service issues using internal resources and supplier networks. Maintain high levels of customer satisfaction, account retention, and revenue generation. Communicate customer concerns to management for effective resolution. Work closely with vendors to source products, generate quotes, expedite orders, and coordinate training. Lead Crib Management activities, including the use of crib management software. Perform In-Plant Solutions activities across multiple customer facilities. Execute complex Procurement Services, including advanced sourcing and order management using customer procurement systems. Mentor and train other In-Plant Specialists on products, systems, and solutions. Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose. Participation in special projects and performs additional duties as required QUALIFICATIONS What You Need: High School Diploma or equivalent required. Minimum of three years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service. Strong computer literacy, including email, internet browsers, and Windows OS. Excellent problem-solving, customer service, and sales skills. Strong verbal and written communication abilities. Computer or Systems aptitude for order management required Advanced knowledge and aptitude with technical customer solutions such as Crib mgt, demand and production planning, large vending or VMI footprint, or Procurement Services. Proven track record of success and strong performance. Bonus Points If You Have: College degree preferred. Industry experience preferred. Relevant military experience is a plus. Metalworking knowledge is a plus but not required. Working knowledge of industrial products and services preferred. Other Requirements: A valid driver's license may be required. Position requires up to 10% of travel, as needed. Ability to lift up to 50 lbs and perform physical tasks (walking, bending, standing for long periods). Willingness to comply with customer safety and PPE protocols. This position may require access to International Traffic in Arms Regulations Information ("ITAR") and/or Controlled Unclassified Information ("CUI") INDICATES ESSENTIAL DUTIES To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Compensation starting at $46,970 - $72,467 depending on candidate location and experience. The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change. This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known PandoLogic. Category:Installation & Maintenance,
05/10/2026
Full time
BUILD A BETTER CAREER WITH MSC Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates. Requisition ID : 20426 Employment Type : Full Time Job Category : Sales Job Grade : Non-Exempt 10 Work Location : Hanover, PA BRIEF POSITION SUMMARY: The On-Site Service Specialist level II is a senior-level role that is responsible for delivering exceptional customer service and advanced inventory management at large, dedicated customer locations. This position supports procurement, order placement, and the management of MSC ControlPoint Solutions-including Vending, Vendor Managed Inventory (VMI), and Crib systems. The role is distinguished by its focus on complex services such as Crib Management, Metalworking (MW) services, and Procurement Services, and requires a high level of technical and operational expertise. DUTIES AND RESPONSIBILITIES Deliver excellent customer service by assisting with order placement, quoting, sourcing, and product identification. Manage MSC ControlPoint Solutions (VMI, vending, crib), including ordering, product put-away, and inventory optimization. Collect and log cost savings statistics to demonstrate value delivered. Determine optimal sourcing strategies for customer projects, collaborating with MSC's Category Team as needed. Participate in customer production meetings, Lean/Six Sigma events, and strategic initiatives. Resolve on-site product and service issues using internal resources and supplier networks. Maintain high levels of customer satisfaction, account retention, and revenue generation. Communicate customer concerns to management for effective resolution. Work closely with vendors to source products, generate quotes, expedite orders, and coordinate training. Lead Crib Management activities, including the use of crib management software. Perform In-Plant Solutions activities across multiple customer facilities. Execute complex Procurement Services, including advanced sourcing and order management using customer procurement systems. Mentor and train other In-Plant Specialists on products, systems, and solutions. Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose. Participation in special projects and performs additional duties as required QUALIFICATIONS What You Need: High School Diploma or equivalent required. Minimum of three years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service. Strong computer literacy, including email, internet browsers, and Windows OS. Excellent problem-solving, customer service, and sales skills. Strong verbal and written communication abilities. Computer or Systems aptitude for order management required Advanced knowledge and aptitude with technical customer solutions such as Crib mgt, demand and production planning, large vending or VMI footprint, or Procurement Services. Proven track record of success and strong performance. Bonus Points If You Have: College degree preferred. Industry experience preferred. Relevant military experience is a plus. Metalworking knowledge is a plus but not required. Working knowledge of industrial products and services preferred. Other Requirements: A valid driver's license may be required. Position requires up to 10% of travel, as needed. Ability to lift up to 50 lbs and perform physical tasks (walking, bending, standing for long periods). Willingness to comply with customer safety and PPE protocols. This position may require access to International Traffic in Arms Regulations Information ("ITAR") and/or Controlled Unclassified Information ("CUI") INDICATES ESSENTIAL DUTIES To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Compensation starting at $46,970 - $72,467 depending on candidate location and experience. The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change. This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known PandoLogic. Category:Installation & Maintenance,
Aristocrat Interactive is looking for a full-time Customer Service Agent to join our top-tier team. At Aristocrat, we take pride in providing outstanding service and crafting a positive impact within the gaming industry. As a Customer Service Agent, you will have a key role in supporting our players and ensuring they have a seamless gaming experience. This is an exciting chance to be part of a dedicated team committed to excellence! What You'll Do Provide information and process inquiries about accounts, products, and services. Troubleshoot technical issues related to computer, tablet, and cell phone applications. Handle inbound calls, real-time chat, emails, and make outgoing calls. Communicate special marketing offers to VIP customers. Offer feedback on service failures or customer feedback. Uphold customer confidentiality and promote what we value. Stay updated on protocols and work towards set goals and targets of 70 contacts daily. Maintain all SLAs for chats and phone call inquiries in under 45 seconds. What We're Looking For 0-2 years of inbound/support call center experience preferred. At least 21 years old with a High School diploma or equivalent experience; some college preferred. Excellent written and verbal communication skills. Ability to work a hybrid schedule with reliable internet and pass an internet speed test. Able to travel to the office for at least 50% of scheduled shifts. Must be camera-ready while working. Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm. Experienced with troubleshooting computers, smartphones, and tablets. Strong verbal, interpersonal, and written communication skills. Diligent with strong grammatical and typing/data entry skills. Able to work independently with initiative and discretion. Thrive in a fast-paced, dynamic environment while maintaining high customer service. Organized with excellent time-management skills. Previous technical support experience is an asset. Company Summary Aristocrat Interactive Aristocrat Interactive is Aristocrat Leisure Limited's ( ASX:ALL ) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses ( Anaxi , NeoGames , Aspire Global, BtoBet , and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full- service offering that includes content, proprietary technology platforms and a range of value added services across iLottery , iGaming and Online Sports Betting (OSB). About Aristocrat Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play . Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen Travel Expectations None Pay Range $18.00 - $24.70 per hour Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity. This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at . Additional Information This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat's gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
05/10/2026
Full time
Aristocrat Interactive is looking for a full-time Customer Service Agent to join our top-tier team. At Aristocrat, we take pride in providing outstanding service and crafting a positive impact within the gaming industry. As a Customer Service Agent, you will have a key role in supporting our players and ensuring they have a seamless gaming experience. This is an exciting chance to be part of a dedicated team committed to excellence! What You'll Do Provide information and process inquiries about accounts, products, and services. Troubleshoot technical issues related to computer, tablet, and cell phone applications. Handle inbound calls, real-time chat, emails, and make outgoing calls. Communicate special marketing offers to VIP customers. Offer feedback on service failures or customer feedback. Uphold customer confidentiality and promote what we value. Stay updated on protocols and work towards set goals and targets of 70 contacts daily. Maintain all SLAs for chats and phone call inquiries in under 45 seconds. What We're Looking For 0-2 years of inbound/support call center experience preferred. At least 21 years old with a High School diploma or equivalent experience; some college preferred. Excellent written and verbal communication skills. Ability to work a hybrid schedule with reliable internet and pass an internet speed test. Able to travel to the office for at least 50% of scheduled shifts. Must be camera-ready while working. Advanced knowledge of computers and Windows Office Programs, able to type at least 90 wpm. Experienced with troubleshooting computers, smartphones, and tablets. Strong verbal, interpersonal, and written communication skills. Diligent with strong grammatical and typing/data entry skills. Able to work independently with initiative and discretion. Thrive in a fast-paced, dynamic environment while maintaining high customer service. Organized with excellent time-management skills. Previous technical support experience is an asset. Company Summary Aristocrat Interactive Aristocrat Interactive is Aristocrat Leisure Limited's ( ASX:ALL ) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses ( Anaxi , NeoGames , Aspire Global, BtoBet , and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full- service offering that includes content, proprietary technology platforms and a range of value added services across iLottery , iGaming and Online Sports Betting (OSB). About Aristocrat Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play . Our Values All about the Player Talent Unleashed Collective Brilliance Good Business Good Citizen Travel Expectations None Pay Range $18.00 - $24.70 per hour Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity. This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at . Additional Information This role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities. Aristocrat operates in a highly regulated environment and holds licenses in over 340 gaming jurisdictions worldwide. To meet our global compliance obligations, you will be required to provide the disclosure of relevant personal and background information to government agencies, sovereign nations/tribal regulators, and other applicable gaming regulatory bodies. This is a condition of Aristocrat's gaming licenses. The specific information required may vary depending on the jurisdiction and project assignment. At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
About the Opportunity: • Job Title: Customer Service Rep • Pay Rate: $22.00/hr • Location: Plymouth, MN • Schedule: 1st Shift Monday-Friday 8AM- 5PM • Position Type: Temp to Hire Requirements and Qualifications: • Excellent communication skills with customers and team members. • Detail orientated. • Reliable. • Presentable/customer facing. • Trainable. • Previous customer service experience. • Ability to lift up to 10lbs. Duties and Responsibilities: • Ensures an exceptional customer experience is delivered to both external and internal members of the sales team and customers. • Receives customer orders via email, fax and phone. • Accurately enters orders in QAD. • Selects the appropriate product from finished goods following the first in first out methodology. • Packs shipments carefully following documented Work Instructions. • Creates accurate shipping labels. • Effectively resolves customer issues and complaints, escalating when appropriate. • Maintains accurate customer records in QAD and other internal systems. • Meets or exceeds established service-level expectations, including response time and quality standards. • Strictly adheres to confidentiality and data privacy requirements. • Communicates clearly with internal teams to address customer needs and follows up on requests in a timely manner. • Works with customers, outside representatives, and all relevant internal departments to process product returns. • Suggests improvements to processes and procedures that increases efficiencies or improves accuracy. • Performs administrative duties necessary to meet objectives. • Models the company's culture, values and expected behaviors, representing the company in a positive and professional way. • Provides back up support to the receptionist. • Provides administrative support to other departments as assigned. • Demonstrates regular and reliable attendance. • Performs other duties as assigned. Discover Award Staffing: At Award Staffing, we believe that work should be more than just a paycheck-it should inspire, empower, and create a sense of purpose. We're passionate about connecting people through meaningful work that truly fits their skills and aspirations. Voted Minnesota's Top Staffing Agency to work for by the Star Tribune, we partner with companies of all sizes to help you find a role where you can thrive. Our team is here to support you every step of the way. Let's find the job that's right for you. Why Award Staffing: • Values Matching: We don't just help you find a job; we connect you with a company that aligns with your values, ensuring it's the right fit for who you are. • Professional & Personal Growth: Your growth matters to us. We focus on finding positions that offer opportunities for skill development and personal fulfillment, so you can thrive in every aspect of your life. • Impact: The work you do should make a difference. We're committed to placing you in roles where you can have a meaningful impact on your life and the community around you. Benefits: May be eligible for 5 paid holidays May accrue up to 48 hours of paid sick time per year 401k with company match after 1 year of employment Minimum Essential Coverage (MEC) Plan AAP/EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Award Staffing Inc. is a Drug-Free Workplace/EEO Employer. PandoLogic. Category:Customer Service,
05/10/2026
Full time
About the Opportunity: • Job Title: Customer Service Rep • Pay Rate: $22.00/hr • Location: Plymouth, MN • Schedule: 1st Shift Monday-Friday 8AM- 5PM • Position Type: Temp to Hire Requirements and Qualifications: • Excellent communication skills with customers and team members. • Detail orientated. • Reliable. • Presentable/customer facing. • Trainable. • Previous customer service experience. • Ability to lift up to 10lbs. Duties and Responsibilities: • Ensures an exceptional customer experience is delivered to both external and internal members of the sales team and customers. • Receives customer orders via email, fax and phone. • Accurately enters orders in QAD. • Selects the appropriate product from finished goods following the first in first out methodology. • Packs shipments carefully following documented Work Instructions. • Creates accurate shipping labels. • Effectively resolves customer issues and complaints, escalating when appropriate. • Maintains accurate customer records in QAD and other internal systems. • Meets or exceeds established service-level expectations, including response time and quality standards. • Strictly adheres to confidentiality and data privacy requirements. • Communicates clearly with internal teams to address customer needs and follows up on requests in a timely manner. • Works with customers, outside representatives, and all relevant internal departments to process product returns. • Suggests improvements to processes and procedures that increases efficiencies or improves accuracy. • Performs administrative duties necessary to meet objectives. • Models the company's culture, values and expected behaviors, representing the company in a positive and professional way. • Provides back up support to the receptionist. • Provides administrative support to other departments as assigned. • Demonstrates regular and reliable attendance. • Performs other duties as assigned. Discover Award Staffing: At Award Staffing, we believe that work should be more than just a paycheck-it should inspire, empower, and create a sense of purpose. We're passionate about connecting people through meaningful work that truly fits their skills and aspirations. Voted Minnesota's Top Staffing Agency to work for by the Star Tribune, we partner with companies of all sizes to help you find a role where you can thrive. Our team is here to support you every step of the way. Let's find the job that's right for you. Why Award Staffing: • Values Matching: We don't just help you find a job; we connect you with a company that aligns with your values, ensuring it's the right fit for who you are. • Professional & Personal Growth: Your growth matters to us. We focus on finding positions that offer opportunities for skill development and personal fulfillment, so you can thrive in every aspect of your life. • Impact: The work you do should make a difference. We're committed to placing you in roles where you can have a meaningful impact on your life and the community around you. Benefits: May be eligible for 5 paid holidays May accrue up to 48 hours of paid sick time per year 401k with company match after 1 year of employment Minimum Essential Coverage (MEC) Plan AAP/EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Award Staffing Inc. is a Drug-Free Workplace/EEO Employer. PandoLogic. Category:Customer Service,
Job Description: Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: - Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. - Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. - Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. - Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. - Assists the Guest with all requests and answers questions as needed and makes recommendations on items. - Provides game assistance by promptly notifying Support Technicians or Management as needed. - Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. - Notifies Manager of any Guest that is perceived to be unhappy. - Practices proper cost controls by accurately weighing tickets and scanning merchandise. - Responsible for stocking, displaying and securing merchandise in all storage areas. - Responsible for the reconciliation of tickets and merchandise inventory. - Conducts merchandise inventory during and after shift, if applicable. - Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. - Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. - Properly positions and set up displays to increase Guest traffic and promote sales. - Assists other Team Members as needed. - Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. - Must be at least 16 years of age. Requirements STUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: - Be friendly and able to smile frequently. - Work days, nights, and/or weekends as required. - Work in noisy, fast paced environment with distracting conditions. - Read and write handwritten notes. - Lift and carry up to 30 pounds. - Move about facility and stand for long periods of time. - Walk or stand 100% of shift. - Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Salary Range: 7.25 - 11.5 We are an equal opportunity employer and participate in E-Verify in states where required.
05/10/2026
Full time
Job Description: Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: - Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. - Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. - Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. - Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. - Assists the Guest with all requests and answers questions as needed and makes recommendations on items. - Provides game assistance by promptly notifying Support Technicians or Management as needed. - Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. - Notifies Manager of any Guest that is perceived to be unhappy. - Practices proper cost controls by accurately weighing tickets and scanning merchandise. - Responsible for stocking, displaying and securing merchandise in all storage areas. - Responsible for the reconciliation of tickets and merchandise inventory. - Conducts merchandise inventory during and after shift, if applicable. - Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. - Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. - Properly positions and set up displays to increase Guest traffic and promote sales. - Assists other Team Members as needed. - Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. - Must be at least 16 years of age. Requirements STUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: - Be friendly and able to smile frequently. - Work days, nights, and/or weekends as required. - Work in noisy, fast paced environment with distracting conditions. - Read and write handwritten notes. - Lift and carry up to 30 pounds. - Move about facility and stand for long periods of time. - Walk or stand 100% of shift. - Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Salary Range: 7.25 - 11.5 We are an equal opportunity employer and participate in E-Verify in states where required.